SEGMENT INFORMATION (Tables)

6 Months Ended

Jun. 30, 2020

SEGMENT INFORMATION [ABSTRACT]

Schedule of Segment Selected Financial Data

The following tables present certain financial data by segment (in thousands):

Three Months Ended June 30, 2020

							Depreciation		Income
	Gross		Intersegment		Net		&		from
	Revenue		Sales		Revenue		Amortization		Operations
TTEC Digital	$	77,168	$	(25)	$	77,143	$	3,278	$	14,376
TTEC Engage		375,938		—		375,938		15,382		34,586
Total	$	453,106	$	(25)	$	453,081	$	18,660	$	48,962

Three Months Ended June 30, 2019

							Depreciation		Income
	Gross		Intersegment		Net		&		from
	Revenue		Sales		Revenue		Amortization		Operations
TTEC Digital	$	78,580	$	(61)	$	78,519	$	3,235	$	7,709
TTEC Engage		313,996		—		313,996		13,815		15,164
Total	$	392,576	$	(61)	$	392,515	$	17,050	$	22,873

Six Months Ended June 30, 2020

							Depreciation		Income
	Gross		Intersegment		Net		&		from
	Revenue		Sales		Revenue		Amortization		Operations
TTEC Digital	$	154,949	$	(250)	$	154,699	$	6,566	$	24,634
TTEC Engage		730,595		—		730,595		30,966		65,044
Total	$	885,544	$	(250)	$	885,294	$	37,532	$	89,678

Six Months Ended June 30, 2019

							Depreciation		Income
	Gross		Intersegment		Net		&		from
	Revenue		Sales		Revenue		Amortization		Operations
TTEC Digital	$	144,621	$	(249)	$	144,372	$	5,543	$	15,468
TTEC Engage		642,499		—		642,499		28,250		39,497
Total	$	787,120	$	(249)	$	786,871	$	33,793	$	54,965

	Three Months Ended				Six Months Ended
	June 30,				June 30,
	2020		2019		2020		2019
Capital Expenditures
TTEC Digital	$	2,888	$	5,655	$	5,326	$	9,396
TTEC Engage		12,214		9,573		26,589		19,032
Total	$	15,102	$	15,228	$	31,915	$	28,428

	June 30, 2020		December 31, 2019
Total Assets
TTEC Digital	$	287,237	$	238,081
TTEC Engage		1,479,752		1,138,707
Total	$	1,766,989	$	1,376,788
	June 30, 2020		December 31, 2019
Goodwill
TTEC Digital	$	74,817	$	66,275
TTEC Engage		232,322		235,419
Total	$	307,139	$	301,694

Schedule of Revenue by Geographic Area

The following table presents revenue based upon the geographic location where the services are provided (in thousands):

	Three Months Ended June 30,				Six Months Ended June 30,
	2020		2019		2020		2019
Revenue
United States	$	312,310	$	235,733	$	589,988	$	472,700
Philippines		79,269		91,401		170,373		184,580
Latin America		23,352		25,054		48,450		49,190
Europe / Middle East / Africa		17,361		15,610		34,304		31,651
Asia Pacific / India		13,725		14,155		28,893		26,980
Canada		7,064		10,562		13,286		21,770
Total	$	453,081	$	392,515	$	885,294	$	786,871