o

Technology Services: Our technology services design, integrate and operate highly scalable, digital omnichannel technology solutions in the cloud, on premise, or hybrid, including journey orchestration, automation and AI, knowledge management, and workforce productivity.

o

Professional Services: Our management consulting practices deliver customer experience strategy, analytics, process optimization, and learning and performance services.

●	TTEC Engage provides the essential technologies, human resources, infrastructure and processes to operate customer care, acquisition, and fraud detection and prevention services.

o

Customer Acquisition Services: Our customer growth and acquisition services optimize the buying journeys for acquiring new customers by leveraging technology and analytics to deliver personal experiences that increase the quantity and quality of leads and customers.

o

Customer Care Services: Our customer care services provide turnkey contract center solutions, including digital omnichannel technologies, associate recruiting and training, facilities, and operational expertise to create exceptional customer experiences across all touchpoints.

o

Fraud Prevention Services: Our digital fraud detection and prevention services proactively identify and prevent fraud and provide community content moderation and compliance.

The Company allocates to each segment its portion of corporate operating expenses. All intercompany transactions between the reported segments for the periods presented have been eliminated.

The following tables present certain financial data by segment (in thousands):

Three Months Ended June 30, 2020


							Depreciation		Income
	Gross		Intersegment		Net		&		from
	Revenue		Sales		Revenue		Amortization		Operations
TTEC Digital	$	77,168	$	(25)	$	77,143	$	3,278	$	14,376
TTEC Engage		375,938		—		375,938		15,382		34,586
Total	$	453,106	$	(25)	$	453,081	$	18,660	$	48,962

Three Months Ended June 30, 2019


							Depreciation		Income
	Gross		Intersegment		Net		&		from
	Revenue		Sales		Revenue		Amortization		Operations
TTEC Digital	$	78,580	$	(61)	$	78,519	$	3,235	$	7,709
TTEC Engage		313,996		—		313,996		13,815		15,164
Total	$	392,576	$	(61)	$	392,515	$	17,050	$	22,873

Six Months Ended June 30, 2020


							Depreciation		Income
	Gross		Intersegment		Net		&		from
	Revenue		Sales		Revenue		Amortization		Operations
TTEC Digital	$	154,949	$	(250)	$	154,699	$	6,566	$	24,634
TTEC Engage		730,595		—		730,595		30,966		65,044
Total	$	885,544	$	(250)	$	885,294	$	37,532	$	89,678

Six Months Ended June 30, 2019


							Depreciation		Income
	Gross		Intersegment		Net		&		from
	Revenue		Sales		Revenue		Amortization		Operations
TTEC Digital	$	144,621	$	(249)	$	144,372	$	5,543	$	15,468
TTEC Engage		642,499		—		642,499		28,250		39,497
Total	$	787,120	$	(249)	$	786,871	$	33,793	$	54,965


	Three Months Ended				Six Months Ended
	June 30,				June 30,
	2020		2019		2020		2019
Capital Expenditures
TTEC Digital	$	2,888	$	5,655	$	5,326	$	9,396
TTEC Engage		12,214		9,573		26,589		19,032
Total	$	15,102	$	15,228	$	31,915	$	28,428


	June 30, 2020		December 31, 2019
Total Assets
TTEC Digital	$	287,237	$	238,081
TTEC Engage		1,479,752		1,138,707
Total	$	1,766,989	$	1,376,788

	June 30, 2020		December 31, 2019
Goodwill
TTEC Digital	$	74,817	$	66,275
TTEC Engage		232,322		235,419
Total	$	307,139	$	301,694

The following table presents revenue based upon the geographic location where the services are provided (in thousands):


	Three Months Ended June 30,				Six Months Ended June 30,
	2020		2019		2020		2019
Revenue
United States	$	312,310	$	235,733	$	589,988	$	472,700
Philippines		79,269		91,401		170,373		184,580
Latin America		23,352		25,054		48,450		49,190
Europe / Middle East / Africa		17,361		15,610		34,304		31,651
Asia Pacific / India		13,725		14,155		28,893		26,980
Canada		7,064		10,562		13,286		21,770
Total	$	453,081	$	392,515	$	885,294	$	786,871