SEGMENT INFORMATION (Tables)

12 Months Ended

Dec. 31, 2019

SEGMENT INFORMATION [ABSTRACT]

Schedule of Segment Selected Financial Data

The following tables present certain financial data by segment (in thousands):

Year Ended December 31, 2019

							Depreciation		Income
	Gross		Intersegment		Net		&		(Loss) from
	Revenue		Sales		Revenue		Amortization		Operations
TTEC Digital	$	305,595	$	(249)	$	305,346	$	11,216	$	38,927
TTEC Engage		1,338,358		—		1,338,358		57,870		84,782
Total	$	1,643,953	$	(249)	$	1,643,704	$	69,086	$	123,709

Year Ended December 31, 2018

							Depreciation		Income
	Gross		Intersegment		Net		&		(Loss) from
	Revenue		Sales		Revenue		Amortization		Operations
TTEC Digital	$	239,144	$	(345)	$	238,799	$	8,814	$	33,054
TTEC Engage		1,270,372		—		1,270,372		60,365		59,000
Total	$	1,509,516	$	(345)	$	1,509,171	$	69,179	$	92,054

Year Ended December 31, 2017

							Depreciation		Income
	Gross		Intersegment		Net		&		(Loss) from
	Revenue		Sales		Revenue		Amortization		Operations
TTEC Digital	$	207,244	$	(337)	$	206,907	$	9,355	$	14,480
TTEC Engage		1,270,477		(19)		1,270,458		55,152		86,009
Total	$	1,477,721	$	(356)	$	1,477,365	$	64,507	$	100,489

	For the Year Ended December 31,
	2019		2018		2017
Capital Expenditures
TTEC Digital	$	14,397	$	4,833	$	3,018
TTEC Engage		46,379		38,617		48,940
Total	$	60,776	$	43,450	$	51,958

	December 31,
	2019		2018		2017
Total Assets
TTEC Digital	$	238,081	$	222,977	$	168,106
TTEC Engage		1,138,707		831,531		910,630
Total	$	1,376,788	$	1,054,508	$	1,078,736
	December 31,
	2019		2018		2017
Goodwill
TTEC Digital	$	66,275	$	66,158	$	65,791
TTEC Engage		235,419		138,475		143,936
Total	$	301,694	$	204,633	$	209,727

Schedule of Revenue by Geographic Area

The following tables present certain financial data based upon the geographic location where the services are provided (in thousands):

	As of and for the
	Year Ended December 31,
	2019		2018		2017
Revenue
United States	$	1,002,524	$	862,026	$	820,597
Philippines		370,395		351,829		353,122
Latin America		100,117		109,104		130,082
Europe / Middle East / Africa		70,613		67,163		62,597
Asia Pacific / India		55,554		57,978		36,715
Canada		44,501		61,071		74,252
Total	$	1,643,704	$	1,509,171	$	1,477,365
Property, plant and equipment, gross
United States	$	559,326	$	508,202	$	490,110
Philippines		144,213		130,176		137,683
Latin America		45,743		44,065		51,451
Europe / Middle East / Africa		14,823		10,499		10,280
Asia Pacific / India		21,562		19,874		24,592
Canada		15,516		15,193		15,912
Total	$	801,183	$	728,009	$	730,028
Other long-term assets
United States	$	57,417	$	56,459	$	46,029
Philippines		7,892		5,188		7,753
Latin America		993		1,329		1,475
Europe / Middle East / Africa		993		544		(750)
Asia Pacific / India		1,422		1,680		4,326
Canada		252		241		324
Total	$	68,969	$	65,441	$	59,157