(3)SEGMENT INFORMATION

During the second quarter of 2019, the Company finalized changes to the Company’s operating strategy and the way in which the Company assesses performance. In accordance with this change, the Company adjusted certain reporting relationships between the Chief Operating Decision Maker (“CODM”) and other members of management, updated the compensation metrics for senior management, and modified the internal financial reporting provided to the CODM and his direct reports consistent with this revised management and measurement structure. Accordingly, during the second quarter of 2019, the Company reevaluated the definition of the operating segments, reportable segments, and reporting units which resulted in a change to the reportable segments. Effective June 30, 2019, the segment information was reported consistent with these updated reportable segments comprised of TTEC Digital and TTEC Engage.

The Company reports the following two segments:

TTEC Digital designs, builds and delivers tech-enabled, insight-based and outcome-driven customer experience solutions through our professional services and suite of technology offerings. These solutions are critical to enabling and accelerating digital transformation for our clients.

Technology Services: Our technology services design, integrate and operate highly scalable, digital omnichannel technology solutions in the cloud, on premise, or hybrid, including journey orchestration, automation and AI, knowledge management, and workforce productivity.

Professional Services: Our management consulting practices deliver customer experience strategy, analytics, process optimization, and learning and performance services.

TTEC Engage provides the essential technologies, human resources, infrastructure and processes to operate customer care, acquisition, and fraud detection and prevention services.

Customer Acquisition Services: Our customer growth and acquisition services optimize the buying journeys for acquiring new customers by leveraging technology and analytics to deliver personal experiences that increase the quantity and quality of leads and customers.

Customer Care Services: Our customer care services provide turnkey contract center solutions, including digital omnichannel technologies, associate recruiting and training, facilities, and operational expertise to create exceptional customer experiences across all touchpoints.

Fraud Prevention Services: Our digital fraud detection and prevention services proactively identify and prevent fraud and provide community content moderation and compliance.

The Company allocates to each segment its portion of corporate operating expenses. All intercompany transactions between the reported segments for the periods presented have been eliminated.

The following tables present certain financial data by segment (in thousands):

Year Ended December 31, 2019


							Depreciation		Income
	Gross		Intersegment		Net		&		(Loss) from
	Revenue		Sales		Revenue		Amortization		Operations
TTEC Digital	$	305,595	$	(249)	$	305,346	$	11,216	$	38,927
TTEC Engage		1,338,358		—		1,338,358		57,870		84,782
Total	$	1,643,953	$	(249)	$	1,643,704	$	69,086	$	123,709

Year Ended December 31, 2018


							Depreciation		Income
	Gross		Intersegment		Net		&		(Loss) from
	Revenue		Sales		Revenue		Amortization		Operations
TTEC Digital	$	239,144	$	(345)	$	238,799	$	8,814	$	33,054
TTEC Engage		1,270,372		—		1,270,372		60,365		59,000
Total	$	1,509,516	$	(345)	$	1,509,171	$	69,179	$	92,054

Year Ended December 31, 2017


							Depreciation		Income
	Gross		Intersegment		Net		&		(Loss) from
	Revenue		Sales		Revenue		Amortization		Operations
TTEC Digital	$	207,244	$	(337)	$	206,907	$	9,355	$	14,480
TTEC Engage		1,270,477		(19)		1,270,458		55,152		86,009
Total	$	1,477,721	$	(356)	$	1,477,365	$	64,507	$	100,489



	For the Year Ended December 31,
	2019		2018		2017
Capital Expenditures
TTEC Digital	$	14,397	$	4,833	$	3,018
TTEC Engage		46,379		38,617		48,940
Total	$	60,776	$	43,450	$	51,958


	December 31,
	2019		2018		2017
Total Assets
TTEC Digital	$	238,081	$	222,977	$	168,106
TTEC Engage		1,138,707		831,531		910,630
Total	$	1,376,788	$	1,054,508	$	1,078,736

	December 31,
	2019		2018		2017
Goodwill
TTEC Digital	$	66,275	$	66,158	$	65,791
TTEC Engage		235,419		138,475		143,936
Total	$	301,694	$	204,633	$	209,727

The following tables present certain financial data based upon the geographic location where the services are provided (in thousands):


	As of and for the
	Year Ended December 31,
	2019		2018		2017
Revenue
United States	$	1,002,524	$	862,026	$	820,597
Philippines		370,395		351,829		353,122
Latin America		100,117		109,104		130,082
Europe / Middle East / Africa		70,613		67,163		62,597
Asia Pacific / India		55,554		57,978		36,715
Canada		44,501		61,071		74,252
Total	$	1,643,704	$	1,509,171	$	1,477,365

Property, plant and equipment, gross
United States	$	559,326	$	508,202	$	490,110
Philippines		144,213		130,176		137,683
Latin America		45,743		44,065		51,451
Europe / Middle East / Africa		14,823		10,499		10,280
Asia Pacific / India		21,562		19,874		24,592
Canada		15,516		15,193		15,912
Total	$	801,183	$	728,009	$	730,028

Other long-term assets
United States	$	57,417	$	56,459	$	46,029
Philippines		7,892		5,188		7,753
Latin America		993		1,329		1,475
Europe / Middle East / Africa		993		544		(750)
Asia Pacific / India		1,422		1,680		4,326
Canada		252		241		324
Total	$	68,969	$	65,441	$	59,157