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Consolidated Statements of Comprehensive Income (Loss) - USD ($)
shares in Thousands, $ in Thousands
3 Months Ended 9 Months Ended
Sep. 30, 2018
Sep. 30, 2017
Sep. 30, 2018
Sep. 30, 2017
Consolidated Statements of Comprehensive Income        
Revenue $ 364,936 $ 359,036 $ 1,090,038 $ 1,050,742
Type of Revenue us-gaap:ServiceMember us-gaap:ServiceMember us-gaap:ServiceMember us-gaap:ServiceMember
Operating expenses        
Cost of services (exclusive of depreciation and amortization presented separately below) $ 286,925 $ 275,548 $ 844,555 $ 797,450
Selling, general and administrative 43,321 45,167 134,611 132,372
Depreciation and amortization 17,317 16,515 52,052 47,273
Restructuring charges, net 2,716 6,006 4,599 9,768
Impairment losses     1,120  
Total operating expenses 350,279 343,236 1,036,937 986,863
Income from operations 14,657 15,800 53,101 63,879
Other income (expense)        
Interest income 1,401 899 3,940 2,020
Interest expense (8,410) (3,469) (22,634) (8,699)
Other income (expense), net 989 4,416 (8,786) 6,573
Non-cash loss on assets held-for-sale     (2,000) (3,178)
Total other income (expense) (6,020) 1,846 (29,480) (3,284)
Income before income taxes 8,637 17,646 23,621 60,595
Benefit from (provision for) income taxes (1,893) (2,071) (4,648) (9,059)
Net income 6,744 15,575 18,973 51,536
Net income attributable to noncontrolling interest (1,369) (806) (3,489) (2,828)
Net income (loss) attributable to TTEC stockholders 5,375 14,769 15,484 48,708
Other comprehensive income (loss)        
Foreign currency translation adjustments (2,255) (1,153) (28,139) 8,414
Derivative valuation, gross 7,463 3,221 6,679 24,713
Derivative valuation, tax effect (2,015) (1,288) (2,744) (10,117)
Other, net of tax 103 127 317 386
Total other comprehensive income (loss) 3,296 907 (23,887) 23,396
Total comprehensive income (loss) 10,040 16,482 (4,914) 74,932
Less: Comprehensive income attributable to noncontrolling interest (1,313) (899) (3,271) (3,153)
Comprehensive income attributable to TTEC stockholders $ 8,727 $ 15,583 $ (8,185) $ 71,779
Weighted average shares outstanding        
Basic 46,172 45,838 46,021 45,816
Diluted 46,316 46,367 46,390 46,348
Net income per share attributable to TTEC stockholders        
Basic $ 0.12 $ 0.32 $ 0.34 $ 1.06
Diluted 0.12 0.32 0.33 1.05
Dividends declared per share outstanding $ 0.28 $ 0.25 $ 0.55 $ 0.47