RESTRUCTURING CHARGES, INTEGRATION CHARGES AND IMPAIRMENT (Tables)

9 Months Ended

Sep. 30, 2018

RESTRUCTURING CHARGES AND IMPAIRMENT LOSSES [Abstract]

Schedule of Restructuring Liabilities

A summary of the expenses recorded in Restructuring and integration charges, net in the accompanying Consolidated Statements of Comprehensive Income (Loss) for the three and nine months ended September 30, 2018 and 2017, respectively, is as follows (in thousands):

	Three Months Ended				Nine Months Ended
	September 30,				September 30,
	2018		2017		2018		2017
Reduction in force
Customer Management Services	$	97	$	(213)	$	437	$	1,548
Customer Growth Services		—		—		—		—
Customer Technology Services		—		—		—		93
Customer Strategy Services		82		13		133		13
Total	$	179	$	(200)	$	570	$	1,654

	Three Months Ended				Nine Months Ended
	September 30,				September 30,
	2018		2017		2018		2017
Facility exit and other charges
Customer Management Services	$	2,462	$	600	$	3,313	$	642
Customer Growth Services		75		—		716		—
Customer Technology Services		—		—		—		84
Customer Strategy Services		—		21		—		21
Total	$	2,537	$	621	$	4,029	$	747

Schedule of Restructuring Liability Rollforward

A rollforward of the activity in the Company’s restructuring accrual is as follows (in thousands):

	Reduction		Facility Exit and
	in Force		Other Charges		Total
Balance as of December 31, 2017	$	694	$	1,409	$	2,103
Expense		754		4,029		4,783
Payments		(919)		(2,164)		(3,083)
Change due to foreign currency		(181)		—		(181)
Change in estimates		(184)		—		(184)
Balance as of September 30, 2018	$	164	$	3,274	$	3,438