SEGMENT INFORMATION (Tables)

9 Months Ended

Sep. 30, 2018

SEGMENT INFORMATION [ABSTRACT]

Schedule of Segment Selected Financial Data

The following tables present certain financial data by segment (in thousands):

Three Months Ended September 30, 2018

							Depreciation		Income
	Gross		Intersegment		Net		&		(Loss) from
	Revenue		Sales		Revenue		Amortization		Operations
Customer Management Services	$	262,360	$	—	$	262,360	$	14,344	$	3,639
Customer Growth Services		35,897		—		35,897		657		2,549
Customer Technology Services		50,137		(170)		49,967		1,842		6,778
Customer Strategy Services		16,712		—		16,712		474		1,691
Total	$	365,106	$	(170)	$	364,936	$	17,317	$	14,657

Three Months Ended September 30, 2017

							Depreciation		Income
	Gross		Intersegment		Net		&		(Loss) from
	Revenue		Sales		Revenue		Amortization		Operations
Customer Management Services	$	277,373	$	—	$	277,373	$	13,455	$	9,133
Customer Growth Services		30,829		—		30,829		717		1,564
Customer Technology Services		34,658		(95)		34,563		1,772		4,158
Customer Strategy Services		16,271		—		16,271		571		945
Total	$	359,131	$	(95)	$	359,036	$	16,515	$	15,800

Nine Months Ended September 30, 2018

							Depreciation		Income
	Gross		Intersegment		Net		&		(Loss) from
	Revenue		Sales		Revenue		Amortization		Operations
Customer Management Services	$	817,214	$	—	$	817,214	$	43,594	$	25,627
Customer Growth Services		103,577		—		103,577		1,908		6,895
Customer Technology Services		119,280		(289)		118,991		5,052		17,188
Customer Strategy Services		50,256		—		50,256		1,498		3,391
Total	$	1,090,327	$	(289)	$	1,090,038	$	52,052	$	53,101

Nine Months Ended September 30, 2017

							Depreciation		Income
	Gross		Intersegment		Net		&		(Loss) from
	Revenue		Sales		Revenue		Amortization		Operations
Customer Management Services	$	798,527	$	(19)	$	798,508	$	37,843	$	43,804
Customer Growth Services		96,890		—		96,890		2,249		6,295
Customer Technology Services		105,337		(283)		105,054		5,377		11,034
Customer Strategy Services		50,290		—		50,290		1,804		2,746
Total	$	1,051,044	$	(302)	$	1,050,742	$	47,273	$	63,879

	Three Months Ended				Nine Months Ended
	September 30,				September 30,
	2018		2017		2018		2017
Capital Expenditures
Customer Management Services	$	12,853	$	12,732	$	28,394	$	36,701
Customer Growth Services		—		346		—		708
Customer Technology Services		1,730		1,180		2,786		6,025
Customer Strategy Services		375		85		661		498
Total	$	14,958	$	14,343	$	31,841	$	43,932

	September 30, 2018		December 31, 2017
Total Assets
Customer Management Services	$	791,362	$	869,594
Customer Growth Services		43,387		41,036
Customer Technology Services		141,397		100,351
Customer Strategy Services		62,460		67,755
Total	$	1,038,606	$	1,078,736
	September 30, 2018		December 31, 2017
Goodwill
Customer Management Services	$	113,786	$	119,497
Customer Growth Services		24,439		24,439
Customer Technology Services		42,223		40,839
Customer Strategy Services		21,378		21,919
Total	$	201,826	$	206,694

Schedule of Revenue by Geographic Area

The following table presents revenue based upon the geographic location where the services are provided (in thousands):

	Three Months Ended September 30,				Nine Months Ended September 30,
	2018		2017		2018		2017
Revenue
United States	$	206,433	$	197,664	$	605,024	$	570,305
Philippines		85,272		86,938		259,919		258,360
Latin America		26,351		31,361		84,073		96,301
Europe / Middle East / Africa		16,112		14,892		50,552		45,555
Canada		15,400		18,937		47,525		56,035
Asia Pacific / India		15,368		9,244		42,945		24,186
Total	$	364,936	$	359,036	$	1,090,038	$	1,050,742