(3)SEGMENT INFORMATION

The Company reports the following four segments:

the CMS segment includes the customer experience delivery solutions which integrate innovative technology with highly-trained customer experience professionals to optimize the customer experience across all channels and all stages of the customer lifecycle from an onshore, offshore or work-from-home environment;

the CGS segment provides technology-enabled sales and marketing solutions that support revenue generation across the customer lifecycle, including sales advisory, search engine optimization, digital demand generation, lead qualification, and acquisition sales, growth and retention services;

the CTS segment includes system design consulting, customer experience technology product, implementation and integration consulting services, and management of clients’ cloud and on-premise solutions; and

the CSS segment provides professional services in customer experience strategy and operations, insights, system and operational process optimization, and culture development and knowledge management.

The Company allocates to each segment its portion of corporate operating expenses. All intercompany transactions between the reported segments for the periods presented have been eliminated.

The following tables present certain financial data by segment (in thousands):

Three Months Ended September 30, 2018


							Depreciation		Income
	Gross		Intersegment		Net		&		(Loss) from
	Revenue		Sales		Revenue		Amortization		Operations
Customer Management Services	$	262,360	$	—	$	262,360	$	14,344	$	3,639
Customer Growth Services		35,897		—		35,897		657		2,549
Customer Technology Services		50,137		(170)		49,967		1,842		6,778
Customer Strategy Services		16,712		—		16,712		474		1,691
Total	$	365,106	$	(170)	$	364,936	$	17,317	$	14,657

Three Months Ended September 30, 2017


							Depreciation		Income
	Gross		Intersegment		Net		&		(Loss) from
	Revenue		Sales		Revenue		Amortization		Operations
Customer Management Services	$	277,373	$	—	$	277,373	$	13,455	$	9,133
Customer Growth Services		30,829		—		30,829		717		1,564
Customer Technology Services		34,658		(95)		34,563		1,772		4,158
Customer Strategy Services		16,271		—		16,271		571		945
Total	$	359,131	$	(95)	$	359,036	$	16,515	$	15,800

Nine Months Ended September 30, 2018


							Depreciation		Income
	Gross		Intersegment		Net		&		(Loss) from
	Revenue		Sales		Revenue		Amortization		Operations
Customer Management Services	$	817,214	$	—	$	817,214	$	43,594	$	25,627
Customer Growth Services		103,577		—		103,577		1,908		6,895
Customer Technology Services		119,280		(289)		118,991		5,052		17,188
Customer Strategy Services		50,256		—		50,256		1,498		3,391
Total	$	1,090,327	$	(289)	$	1,090,038	$	52,052	$	53,101

Nine Months Ended September 30, 2017


							Depreciation		Income
	Gross		Intersegment		Net		&		(Loss) from
	Revenue		Sales		Revenue		Amortization		Operations
Customer Management Services	$	798,527	$	(19)	$	798,508	$	37,843	$	43,804
Customer Growth Services		96,890		—		96,890		2,249		6,295
Customer Technology Services		105,337		(283)		105,054		5,377		11,034
Customer Strategy Services		50,290		—		50,290		1,804		2,746
Total	$	1,051,044	$	(302)	$	1,050,742	$	47,273	$	63,879


	Three Months Ended				Nine Months Ended
	September 30,				September 30,
	2018		2017		2018		2017
Capital Expenditures
Customer Management Services	$	12,853	$	12,732	$	28,394	$	36,701
Customer Growth Services		—		346		—		708
Customer Technology Services		1,730		1,180		2,786		6,025
Customer Strategy Services		375		85		661		498
Total	$	14,958	$	14,343	$	31,841	$	43,932


	September 30, 2018		December 31, 2017
Total Assets
Customer Management Services	$	791,362	$	869,594
Customer Growth Services		43,387		41,036
Customer Technology Services		141,397		100,351
Customer Strategy Services		62,460		67,755
Total	$	1,038,606	$	1,078,736

	September 30, 2018		December 31, 2017
Goodwill
Customer Management Services	$	113,786	$	119,497
Customer Growth Services		24,439		24,439
Customer Technology Services		42,223		40,839
Customer Strategy Services		21,378		21,919
Total	$	201,826	$	206,694

The following table presents revenue based upon the geographic location where the services are provided (in thousands):


	Three Months Ended September 30,				Nine Months Ended September 30,
	2018		2017		2018		2017
Revenue
United States	$	206,433	$	197,664	$	605,024	$	570,305
Philippines		85,272		86,938		259,919		258,360
Latin America		26,351		31,361		84,073		96,301
Europe / Middle East / Africa		16,112		14,892		50,552		45,555
Canada		15,400		18,937		47,525		56,035
Asia Pacific / India		15,368		9,244		42,945		24,186
Total	$	364,936	$	359,036	$	1,090,038	$	1,050,742