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SEGMENT INFORMATION (SEGMENT FINANCIALS) (Details) - USD ($)
$ in Thousands
3 Months Ended
Mar. 31, 2018
Mar. 31, 2017
Dec. 31, 2017
Segment Reporting Information [Line Items]      
Net Revenue $ 375,249 $ 338,277  
Depreciation and amortization 17,924 14,500  
Income (Loss) from Operations 24,941 26,490  
Capital Expenditures 7,508 12,035  
Total Assets 1,034,862   $ 1,078,736
Goodwill 205,632   206,694
Operating Segments      
Segment Reporting Information [Line Items]      
Net Revenue 375,249    
Intersegment Eliminations      
Segment Reporting Information [Line Items]      
Net Revenue 0    
Customer Management Services [Member]      
Segment Reporting Information [Line Items]      
Net Revenue 292,641    
Depreciation and amortization 15,177    
Income (Loss) from Operations 18,215    
Capital Expenditures 7,353 8,579  
Total Assets 824,472   869,594
Goodwill 118,336   119,497
Customer Management Services [Member] | Operating Segments      
Segment Reporting Information [Line Items]      
Net Revenue 292,641    
Customer Management Services [Member] | Intersegment Eliminations      
Segment Reporting Information [Line Items]      
Net Revenue 0    
Customer Growth Services [Member]      
Segment Reporting Information [Line Items]      
Net Revenue 32,540    
Depreciation and amortization 595    
Income (Loss) from Operations 1,380    
Capital Expenditures   120  
Total Assets 46,092   41,036
Goodwill 24,439   24,439
Customer Growth Services [Member] | Operating Segments      
Segment Reporting Information [Line Items]      
Net Revenue 32,540    
Customer Growth Services [Member] | Intersegment Eliminations      
Segment Reporting Information [Line Items]      
Net Revenue 0    
Customer Technology Services [Member]      
Segment Reporting Information [Line Items]      
Net Revenue 35,208    
Depreciation and amortization 1,630    
Income (Loss) from Operations 4,844    
Capital Expenditures 31 3,200  
Total Assets 101,379   100,351
Goodwill 40,839   40,839
Customer Technology Services [Member] | Operating Segments      
Segment Reporting Information [Line Items]      
Net Revenue 35,208    
Customer Technology Services [Member] | Intersegment Eliminations      
Segment Reporting Information [Line Items]      
Net Revenue 0    
Customer Strategy Services [Member]      
Segment Reporting Information [Line Items]      
Net Revenue 14,860    
Depreciation and amortization 522    
Income (Loss) from Operations 502    
Capital Expenditures 124 $ 136  
Total Assets 62,919   67,755
Goodwill 22,018   $ 21,919
Customer Strategy Services [Member] | Operating Segments      
Segment Reporting Information [Line Items]      
Net Revenue 14,860    
Customer Strategy Services [Member] | Intersegment Eliminations      
Segment Reporting Information [Line Items]      
Net Revenue $ 0