RESTRUCTURING CHARGES, INTEGRATION CHARGES AND IMPAIRMENT (Tables)

3 Months Ended

Mar. 31, 2018

RESTRUCTURING CHARGES AND IMPAIRMENT LOSSES [Abstract]

Schedule of Restructuring Liabilities

During 2017, several restructuring activities were completed related to the purchase of Connextions (see Note 2) including the closure of two delivery centers that came with the acquisition. During 2017, a net $0.4 million severance accrual was recorded in relation to these closures. In conjunction with closing these two delivery centers, a $0.6 million termination fee and a $1.4 million net lease liability and applicable expenses were recorded as of December 31, 2017. These net charges were included in the Consolidated Statements of Comprehensive Income (Loss) during the year ended December 31, 2017.

A summary of the expenses recorded in Restructuring and integration charges, net in the accompanying Consolidated Statements of Comprehensive Income (Loss) for the three months ended March 31, 2018 and 2017, respectively, is as follows (in thousands):

	Three Months Ended March 31,
	2018		2017
Reduction in force
Customer Management Services	$	153	$	(36)
Customer Growth Services		—		—
Customer Technology Services		—		79
Customer Strategy Services		51		—
Total	$	204	$	43

	Three Months Ended March 31,
	2018		2017
Facility exit and other charges
Customer Management Services	$	645	$	42
Customer Growth Services		—		—
Customer Technology Services		—		84
Customer Strategy Services		—		—
Total	$	645	$	126

Schedule of Restructuring Liability Rollforward

A rollforward of the activity in the Company’s restructuring accrual is as follows (in thousands):

	Reduction		Facility Exit and
	in Force		Other Charges		Total
Balance as of December 31, 2017	$	694	$	1,409	$	2,103
Expense		204		645		849
Payments		(326)		(323)		(649)
Change due to foreign currency		(29)		—		(29)
Change in estimates		—		—		—
Balance as of March 31, 2018	$	543	$	1,731	$	2,274