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SEGMENT INFORMATION (Tables)
3 Months Ended
Mar. 31, 2018
SEGMENT INFORMATION [ABSTRACT]  
Schedule of Segment Selected Financial Data

The following tables present certain financial data by segment (in thousands):

Three Months Ended March 31, 2018

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

    

 

 

    

 

 

    

 

 

    

Depreciation

    

Income 

 

 

 

Gross

 

Intersegment

 

Net

 

&

 

from

 

 

 

Revenue

 

Sales

 

Revenue

 

Amortization

 

Operations

 

Customer Management Services

 

$

292,641

 

$

 —

 

$

292,641

 

$

15,177

 

$

18,215

 

Customer Growth Services

 

 

32,540

 

 

 

 

32,540

 

 

595

 

 

1,380

 

Customer Technology Services

 

 

35,208

 

 

 —

 

 

35,208

 

 

1,630

 

 

4,844

 

Customer Strategy Services

 

 

14,860

 

 

 

 

14,860

 

 

522

 

 

502

 

Total

 

$

375,249

 

$

 —

 

$

375,249

 

$

17,924

 

$

24,941

 

 

Three Months Ended March 31, 2017

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

    

 

 

    

 

 

    

 

 

    

Depreciation

    

Income 

 

 

 

Gross

 

Intersegment

 

Net

 

&

 

from

 

 

 

Revenue

 

Sales

 

Revenue

 

Amortization

 

Operations

 

Customer Management Services

 

$

252,098

 

 

(19)

 

$

252,079

 

$

11,242

 

$

20,596

 

Customer Growth Services

 

 

33,658

 

 

 —

 

 

33,658

 

 

778

 

 

2,410

 

Customer Technology Services

 

 

35,850

 

 

(157)

 

 

35,693

 

 

1,812

 

 

3,057

 

Customer Strategy Services

 

 

16,847

 

 

 —

 

 

16,847

 

 

668

 

 

427

 

Total

 

$

338,453

 

$

(176)

 

$

338,277

 

$

14,500

 

$

26,490

 

 

 

 

 

 

 

 

 

 

 

 

 

Three Months Ended 

 

 

 

March 31,

 

 

 

2018

    

2017

    

Capital Expenditures

 

 

 

 

 

 

 

Customer Management Services

 

$

7,353

 

$

8,579

 

Customer Growth Services

 

 

 —

 

 

120

 

Customer Technology Services

 

 

31

 

 

3,200

 

Customer Strategy Services

 

 

124

 

 

136

 

Total

 

$

7,508

 

$

12,035

 

 

 

 

 

 

 

 

 

 

 

 

 

 

March 31, 2018

    

December 31, 2017

 

Total Assets

 

 

 

 

 

 

 

 

Customer Management Services

 

 

$

824,472

 

$

869,594

 

Customer Growth Services

 

 

 

46,092

 

 

41,036

 

Customer Technology Services

 

 

 

101,379

 

 

100,351

 

Customer Strategy Services

 

 

 

62,919

 

 

67,755

 

Total

 

 

$

1,034,862

 

$

1,078,736

 

 

 

 

 

 

 

 

 

 

 

 

 

March 31, 2018

    

December 31, 2017

 

Goodwill

 

 

 

 

 

 

 

 

Customer Management Services

 

 

$

118,336

 

$

119,497

 

Customer Growth Services

 

 

 

24,439

 

 

24,439

 

Customer Technology Services

 

 

 

40,839

 

 

40,839

 

Customer Strategy Services

 

 

 

22,018

 

 

21,919

 

Total

 

 

$

205,632

 

$

206,694

 

 

 

 

 

 

 

 

 

 

 

Schedule of Revenue by Geographic Area

The following table presents revenue based upon the geographic location where the services are provided (in thousands):

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Three Months Ended March 31,

 

 

 

    

2018

    

2017

    

 

Revenue

 

 

 

 

 

 

 

 

United States

 

$

209,848

 

$

178,432

 

 

Philippines

 

 

89,205

 

 

85,575

 

 

Latin America

 

 

30,498

 

 

33,117

 

 

Europe / Middle East / Africa

 

 

15,971

 

 

15,410

 

 

Asia Pacific / India

 

 

13,437

 

 

7,111

 

 

Canada

 

 

16,290

 

 

18,632

 

 

Total

 

$

375,249

 

$

338,277