(3)SEGMENT INFORMATION

The Company reports the following four segments:

the CMS segment includes the customer experience delivery solutions which integrate innovative technology with highly-trained customer experience professionals to optimize the customer experience across all channels and all stages of the customer lifecycle from an onshore, offshore or work-from-home environment;

the CGS segment provides technology-enabled sales and marketing solutions that support revenue generation across the customer lifecycle, including sales advisory, search engine optimization, digital demand generation, lead qualification, and acquisition sales, growth and retention services;

the CTS segment includes system design consulting, customer experience technology product, implementation and integration consulting services, and management of clients’ cloud and on-premise solutions; and

the CSS segment provides professional services in customer experience strategy and operations, insights, system and operational process optimization, and culture development and knowledge management.

The Company allocates to each segment its portion of corporate operating expenses. All intercompany transactions between the reported segments for the periods presented have been eliminated.

The following tables present certain financial data by segment (in thousands):

Three Months Ended March 31, 2018


							Depreciation		Income
	Gross		Intersegment		Net		&		from
	Revenue		Sales		Revenue		Amortization		Operations
Customer Management Services	$	292,641	$	—	$	292,641	$	15,177	$	18,215
Customer Growth Services		32,540		—		32,540		595		1,380
Customer Technology Services		35,208		—		35,208		1,630		4,844
Customer Strategy Services		14,860		—		14,860		522		502
Total	$	375,249	$	—	$	375,249	$	17,924	$	24,941

Three Months Ended March 31, 2017


							Depreciation		Income
	Gross		Intersegment		Net		&		from
	Revenue		Sales		Revenue		Amortization		Operations
Customer Management Services	$	252,098		(19)	$	252,079	$	11,242	$	20,596
Customer Growth Services		33,658		—		33,658		778		2,410
Customer Technology Services		35,850		(157)		35,693		1,812		3,057
Customer Strategy Services		16,847		—		16,847		668		427
Total	$	338,453	$	(176)	$	338,277	$	14,500	$	26,490


	Three Months Ended
	March 31,
	2018		2017
Capital Expenditures
Customer Management Services	$	7,353	$	8,579
Customer Growth Services		—		120
Customer Technology Services		31		3,200
Customer Strategy Services		124		136
Total	$	7,508	$	12,035


	March 31, 2018		December 31, 2017
Total Assets
Customer Management Services	$	824,472	$	869,594
Customer Growth Services		46,092		41,036
Customer Technology Services		101,379		100,351
Customer Strategy Services		62,919		67,755
Total	$	1,034,862	$	1,078,736

	March 31, 2018		December 31, 2017
Goodwill
Customer Management Services	$	118,336	$	119,497
Customer Growth Services		24,439		24,439
Customer Technology Services		40,839		40,839
Customer Strategy Services		22,018		21,919
Total	$	205,632	$	206,694

The following table presents revenue based upon the geographic location where the services are provided (in thousands):



	Three Months Ended March 31,
	2018		2017
Revenue
United States	$	209,848	$	178,432
Philippines		89,205		85,575
Latin America		30,498		33,117
Europe / Middle East / Africa		15,971		15,410
Asia Pacific / India		13,437		7,111
Canada		16,290		18,632
Total	$	375,249	$	338,277