XML 74 R59.htm IDEA: XBRL DOCUMENT v3.8.0.1
SEGMENT INFORMATION (REVENUE GEOGRAPHY) (DETAILS) - USD ($)
$ in Thousands
3 Months Ended 12 Months Ended
Dec. 31, 2017
Sep. 30, 2017
Jun. 30, 2017
Mar. 31, 2017
Dec. 31, 2016
Sep. 30, 2016
Jun. 30, 2016
Mar. 31, 2016
Dec. 31, 2017
Dec. 31, 2016
Dec. 31, 2015
Revenues from External Customers and Long-Lived Assets [Line Items]                      
Sales Revenue Services Net $ 426,623 $ 359,036 $ 353,429 $ 338,277 $ 344,947 $ 312,796 $ 305,105 $ 312,410 $ 1,477,365 $ 1,275,258 $ 1,286,755
Property, plant and equipment, gross 729,979       677,318       729,979 677,318 660,081
Other long-term assets 61,857       47,520       61,857 47,520 42,486
United States                      
Revenues from External Customers and Long-Lived Assets [Line Items]                      
Sales Revenue Services Net                 820,597 693,023 679,959
Property, plant and equipment, gross 490,110       441,222       490,110 441,222 415,918
Other long-term assets 46,029       36,442       46,029 36,442 34,007
Philippines                      
Revenues from External Customers and Long-Lived Assets [Line Items]                      
Sales Revenue Services Net                 353,122 351,853 343,013
Property, plant and equipment, gross 137,683       133,214       137,683 133,214 140,712
Other long-term assets 7,753       8,194       7,753 8,194 5,220
Latin America                      
Revenues from External Customers and Long-Lived Assets [Line Items]                      
Sales Revenue Services Net                 130,082 122,347 147,267
Property, plant and equipment, gross 51,451       50,605       51,451 50,605 49,464
Other long-term assets 1,475       1,161       1,475 1,161 1,161
Canada                      
Revenues from External Customers and Long-Lived Assets [Line Items]                      
Sales Revenue Services Net                 74,252 13,950 5,780
Property, plant and equipment, gross 15,912       19,988       15,912 19,988 16,239
Other long-term assets 324       514       324 514 1,122
Europe Middle East Africa                      
Revenues from External Customers and Long-Lived Assets [Line Items]                      
Sales Revenue Services Net                 62,597 65,866 78,182
Property, plant and equipment, gross 10,231       8,805       10,231 8,805 14,567
Other long-term assets 1,950       1,099       1,950 1,099 811
Asia Pacific                      
Revenues from External Customers and Long-Lived Assets [Line Items]                      
Sales Revenue Services Net                 36,715 28,219 32,554
Property, plant and equipment, gross 24,592       23,484       24,592 23,484 23,181
Other long-term assets $ 4,326       $ 110       $ 4,326 $ 110 $ 165