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Consolidated Statements of Comprehensive Income (Loss) - USD ($)
shares in Thousands, $ in Thousands
3 Months Ended 9 Months Ended
Sep. 30, 2017
Sep. 30, 2016
Sep. 30, 2017
Sep. 30, 2016
Consolidated Statements of Comprehensive Income        
Revenue $ 359,036 $ 312,796 $ 1,050,742 $ 930,311
Operating expenses        
Cost of services (exclusive of depreciation and amortization presented separately below) 275,548 233,541 797,450 691,649
Selling, general and administrative 45,167 40,628 132,372 130,902
Depreciation and amortization 16,515 16,811 47,273 51,761
Restructuring charges, net 6,006 3,688 9,768 3,890
Impairment losses   5,602   5,602
Total operating expenses 343,236 300,270 986,863 883,804
Income from operations 15,800 12,526 63,879 46,507
Other income (expense)        
Interest income 899 397 2,020 826
Interest expense (3,469) (2,041) (8,699) (5,758)
Other income (expense), net 4,416 6,254 6,573 7,488
Loss on assets held-for-sale   (5,300) (3,178) (5,300)
Total other income (expense) 1,846 (690) (3,284) (2,744)
Income before income taxes 17,646 11,836 60,595 43,763
Benefit from (provision for) income taxes (2,071) 813 (9,059) (6,667)
Net income 15,575 12,649 51,536 37,096
Net income attributable to noncontrolling interest (806) (1,198) (2,828) (2,804)
Net income (loss) attributable to TeleTech stockholders 14,769 11,451 48,708 34,292
Other comprehensive income (loss)        
Foreign currency translation adjustments (1,153) (8,541) 8,414 (8,069)
Derivative valuation, gross 3,221 (6,009) 24,713 (2,395)
Derivative valuation, tax effect (1,288) 2,462 (10,117) 725
Other, net of tax 127 802 386 1,202
Total other comprehensive income (loss) 907 (11,286) 23,396 (8,537)
Total comprehensive income (loss) 16,482 1,363 74,932 28,559
Less: Comprehensive income attributable to noncontrolling interest (899) (1,202) (3,153) (2,734)
Comprehensive income attributable to TeleTech stockholders $ 15,583 $ 161 $ 71,779 $ 25,825
Weighted average shares outstanding        
Basic 45,838 47,081 45,816 47,771
Diluted 46,367 47,315 46,348 48,089
Net income per share attributable to TeleTech stockholders        
Basic $ 0.32 $ 0.24 $ 1.06 $ 0.72
Diluted 0.32 0.24 1.05 0.71
Dividends declared per share outstanding $ 0.25 $ 0.20 $ 0.47 $ 0.385