SEGMENT INFORMATION (TABLES)

9 Months Ended

Sep. 30, 2017

SEGMENT INFORMATION [ABSTRACT]

Schedule of Segment Selected Financial Data

The following tables present certain financial data by segment (in thousands):

Three Months Ended September 30, 2017

							Depreciation		Income
	Gross		Intersegment		Net		&		(Loss) from
	Revenue		Sales		Revenue		Amortization		Operations
Customer Management Services	$	277,373	$	—	$	277,373	$	13,455	$	9,133
Customer Growth Services		30,829		—		30,829		717		1,564
Customer Technology Services		34,658		(95)		34,563		1,772		4,158
Customer Strategy Services		16,271		—		16,271		571		945
Total	$	359,131	$	(95)	$	359,036	$	16,515	$	15,800

Three Months Ended September 30, 2016

							Depreciation		Income
	Gross		Intersegment		Net		&		(Loss) from
	Revenue		Sales		Revenue		Amortization		Operations
Customer Management Services	$	223,742	$	(78)	$	223,664	$	11,891	$	12,255
Customer Growth Services		35,301		—		35,301		1,561		161
Customer Technology Services		36,871		(291)		36,580		2,457		3,776
Customer Strategy Services		17,251		—		17,251		902		(3,666)
Total	$	313,165	$	(369)	$	312,796	$	16,811	$	12,526

Nine Months Ended September 30, 2017

							Depreciation		Income
	Gross		Intersegment		Net		&		(Loss) from
	Revenue		Sales		Revenue		Amortization		Operations
Customer Management Services	$	798,527	$	(19)	$	798,508	$	37,843	$	43,804
Customer Growth Services		96,890		—		96,890		2,249		6,295
Customer Technology Services		105,337		(283)		105,054		5,377		11,034
Customer Strategy Services		50,290		—		50,290		1,804		2,746
Total	$	1,051,044	$	(302)	$	1,050,742	$	47,273	$	63,879

Nine Months Ended September 30, 2016

							Depreciation		Income
	Gross		Intersegment		Net		&		(Loss) from
	Revenue		Sales		Revenue		Amortization		Operations
Customer Management Services	$	664,647	$	(255)	$	664,392	$	36,024	$	36,189
Customer Growth Services		105,713		—		105,713		4,943		4,138
Customer Technology Services		109,720		(522)		109,198		8,187		9,932
Customer Strategy Services		51,008		—		51,008		2,607		(3,752)
Total	$	931,088	$	(777)	$	930,311	$	51,761	$	46,507

	Three Months Ended				Nine Months Ended
	September 30,				September 30,
	2017		2016		2017		2016
Capital Expenditures
Customer Management Services	$	12,732	$	8,515	$	36,701	$	29,751
Customer Growth Services		346		375		708		3,546
Customer Technology Services		1,180		1,864		6,025		4,877
Customer Strategy Services		85		366		498		689
Total	$	14,343	$	11,120	$	43,932	$	38,863

	September 30, 2017		December 31, 2016
Total Assets
Customer Management Services	$	713,377	$	585,679
Customer Growth Services		60,086		71,540
Customer Technology Services		106,372		115,537
Customer Strategy Services		69,683		73,548
Total	$	949,518	$	846,304
	September 30, 2017		December 31, 2016
Goodwill
Customer Management Services	$	79,391	$	42,589
Customer Growth Services		24,439		24,439
Customer Technology Services		40,839		41,500
Customer Strategy Services		21,915		21,120
Total	$	166,584	$	129,648

Schedule of Revenue by Geographic Area

The following table presents revenue based upon the geographic location where the services are provided (in thousands):

	Three Months Ended September 30,				Nine Months Ended September 30,
	2017		2016		2017		2016
Revenue
United States	$	197,664	$	166,993	$	570,305	$	507,819
Philippines		86,938		90,692		258,360		259,898
Latin America		31,361		30,832		96,301		90,154
Canada		18,937		891		56,035		3,020
Europe / Middle East / Africa		14,892		15,604		45,555		49,100
Asia Pacific		9,244		7,784		24,186		20,320
Total	$	359,036	$	312,796	$	1,050,742	$	930,311