RESTRUCTURING CHARGES AND IMPAIRMENT (TABLES)

6 Months Ended

Jun. 30, 2017

RESTRUCTURING CHARGES AND IMPAIRMENT LOSSES [Abstract]

Schedule of Restructuring Liabilities

A summary of the expenses recorded in Restructuring and integration charges, net in the accompanying Consolidated Statements of Comprehensive Income (Loss) for the three and six months ended June 30, 2017 and 2016, respectively, is as follows (in thousands):

	Three Months Ended				Six Months Ended
	June 30,				June 30,
	2017		2016		2017		2016
Reduction in force
Customer Management Services	$	1,797	$	(92)	$	1,761	$	(4)
Customer Growth Services		—		—		—		—
Customer Technology Services		14		10		93		10
Customer Strategy Services		—		10		—		10
Total	$	1,811	$	(72)	$	1,854	$	16

	Three Months Ended				Six Months Ended
	June 30,				June 30,
	2017		2016		2017		2016
Facility exit and other charges
Customer Management Services	$	—	$	153	$	42	$	153
Customer Growth Services		—		—		—		—
Customer Technology Services		—		33		84		33
Customer Strategy Services		—		—		—		—
Total	$	—	$	186	$	126	$	186

Schedule of Restructuring Liability Rollforward

A rollforward of the activity in the Company’s restructuring accruals is as follows (in thousands):

	Reduction		Facility Exit and
	in Force		Other Charges		Total
Balance as of December 31, 2016	$	1,468	$	98	$	1,566
Expense		1,917		126		2,043
Payments		(693)		(196)		(889)
Change due to foreign currency		(1)		—		(1)
Change in estimates		(62)		—		(62)
Balance as of June 30, 2017	$	2,629	$	28	$	2,657