SEGMENT INFORMATION (TABLES)

6 Months Ended

Jun. 30, 2017

SEGMENT INFORMATION [ABSTRACT]

Schedule of Segment Selected Financial Data

The following tables present certain financial data by segment (in thousands):

Three Months Ended June 30, 2017

							Depreciation		Income
	Gross		Intersegment		Net		&		(Loss) from
	Revenue		Sales		Revenue		Amortization		Operations
Customer Management Services	$	269,056	$	—	$	269,056	$	13,146	$	14,075
Customer Growth Services		32,403		—		32,403		754		2,321
Customer Technology Services		34,829		(31)		34,798		1,793		3,819
Customer Strategy Services		17,172		—		17,172		565		1,374
Total	$	353,460	$	(31)	$	353,429	$	16,258	$	21,589

Three Months Ended June 30, 2016

							Depreciation		Income
	Gross		Intersegment		Net		&		(Loss) from
	Revenue		Sales		Revenue		Amortization		Operations
Customer Management Services	$	212,886	$	(79)	$	212,807	$	11,879	$	8,339
Customer Growth Services		36,893		—		36,893		1,639		3,482
Customer Technology Services		37,479		(129)		37,350		2,855		3,376
Customer Strategy Services		18,055		—		18,055		848		1,031
Total	$	305,313	$	(208)	$	305,105	$	17,221	$	16,228

Six Months Ended June 30, 2017

							Depreciation		Income
	Gross		Intersegment		Net		&		(Loss) from
	Revenue		Sales		Revenue		Amortization		Operations
Customer Management Services	$	521,154	$	(19)	$	521,135	$	24,388	$	34,671
Customer Growth Services		66,061		—		66,061		1,532		4,731
Customer Technology Services		70,679		(188)		70,491		3,605		6,876
Customer Strategy Services		34,019		—		34,019		1,233		1,801
Total	$	691,913	$	(207)	$	691,706	$	30,758	$	48,079

Six Months Ended June 30, 2016

							Depreciation		Income
	Gross		Intersegment		Net		&		(Loss) from
	Revenue		Sales		Revenue		Amortization		Operations
Customer Management Services	$	440,905	$	(177)	$	440,728	$	24,133	$	23,934
Customer Growth Services		70,412		—		70,412		3,382		3,977
Customer Technology Services		72,849		(231)		72,618		5,730		6,156
Customer Strategy Services		33,757		—		33,757		1,705		(86)
Total	$	617,923	$	(408)	$	617,515	$	34,950	$	33,981

	Three Months Ended				Six Months Ended
	June 30,				June 30,
	2017		2016		2017		2016
Capital Expenditures
Customer Management Services	$	15,390	$	9,260	$	23,969	$	21,238
Customer Growth Services		242		1,984		362		3,171
Customer Technology Services		1,645		1,280		4,845		3,013
Customer Strategy Services		277		270		413		321
Total	$	17,554	$	12,794	$	29,589	$	27,743

	June 30, 2017		December 31, 2016
Total Assets
Customer Management Services	$	698,333	$	585,679
Customer Growth Services		60,480		71,540
Customer Technology Services		102,302		115,537
Customer Strategy Services		69,008		73,548
Total	$	930,123	$	846,304
	June 30, 2017		December 31, 2016
Goodwill
Customer Management Services	$	79,927	$	42,589
Customer Growth Services		24,439		24,439
Customer Technology Services		40,839		41,500
Customer Strategy Services		21,669		21,120
Total	$	166,874	$	129,648

Schedule of Revenue by Geographic Area

The following table presents revenue based upon the geographic location where the services are provided (in thousands):

	Three Months Ended June 30,				Six Months Ended June 30,
	2017		2016		2017		2016
Revenue
United States	$	194,209	$	166,249	$	372,641	$	340,827
Philippines		85,847		84,910		171,422		169,204
Latin America		31,823		29,164		64,940		59,322
Canada		18,466		892		37,098		2,129
Europe / Middle East / Africa		15,253		17,004		30,663		33,497
Asia Pacific		7,831		6,886		14,942		12,536
Total	$	353,429	$	305,105	$	691,706	$	617,515