RESTRUCTURING CHARGES AND IMPAIRMENT (TABLES)

12 Months Ended

Dec. 31, 2016

RESTRUCTURING CHARGES AND IMPAIRMENT LOSSES [Abstract]

Schedule of Restructuring Liabilities

Comprehensive Income (Loss) for the years ended December 31, 2016,  2015 and 2014, respectively, is as follows (in thousands):

	Year Ended December 31,
	2016		2015		2014
Reduction in force
Customer Management Services	$	2,837	$	1,482	$	2,182
Customer Growth Services		147		22		56
Customer Technology Services		324		13		709
Customer Strategy Services		92		297		389
Total	$	3,400	$	1,814	$	3,336

	Year Ended December 31,
	2016		2015		2014
Facility exit and other charges
Customer Management Services	$	959	$	—	$	14
Customer Growth Services		—		—		—
Customer Technology Services		33		—		—
Customer Strategy Services		—		—		—
Total	$	992	$	—	$	14

Schedule of Restructuring Liability Rollforward

A rollforward of the activity in the Company’s restructuring accruals for the years ended December 31, 2016 and 2015, respectively, is as follows (in thousands):

	Reduction		Facility Exit and
	in Force		Other Charges		Total
Balance as of December 31, 2014	$	2,071	$	—	$	2,071
Expense		1,814		—		1,814
Payments		(2,869)		—		(2,869)
Changes due to foreign currency		(210)				(210)
Changes in estimates		—		—		—
Balance as of December 31, 2015		806		—		806
Expense		3,728		992		4,720
Payments		(2,646)		(894)		(3,540)
Changes due to foreign currency		(92)		—		(92)
Changes in estimates		(328)		—		(328)
Balance as of December 31, 2016	$	1,468	$	98	$	1,566