SEGMENT INFORMATION (TABLES)

12 Months Ended

Dec. 31, 2016

SEGMENT INFORMATION [ABSTRACT]

Schedule of Segment Selected Financial Data

The following tables present certain financial data by segment (in thousands):

Year Ended December 31, 2016

							Depreciation
	Gross		Intersegment		Net		&		Income from
	Revenue		Sales		Revenue		Amortization		Operations
Customer Management Services	$	924,654	$	(329)	$	924,325	$	48,770	$	50,541
Customer Growth Services		141,005		—		141,005		5,905		6,969
Customer Technology Services		141,865		(611)		141,254		10,645		933
Customer Strategy Services		68,674		—		68,674		3,355		(5,691)
Total	$	1,276,198	$	(940)	$	1,275,258	$	68,675	$	52,752

Year Ended December 31, 2015

							Depreciation
	Gross		Intersegment		Net		&		Income from
	Revenue		Sales		Revenue		Amortization		Operations
Customer Management Services	$	913,272	$	—	$	913,272	$	44,633	$	58,018
Customer Growth Services		129,021		—		129,021		6,065		3,077
Customer Technology Services		157,838		(232)		157,606		9,775		13,339
Customer Strategy Services		86,856		—		86,856		3,335		15,746
Total	$	1,286,987	$	(232)	$	1,286,755	$	63,808	$	90,180

Year Ended December 31, 2014

							Depreciation
	Gross		Intersegment		Net		&		Income from
	Revenue		Sales		Revenue		Amortization		Operations
Customer Management Services	$	923,497	$	—	$	923,497	$	40,577	$	76,792
Customer Growth Services		115,434		—		115,434		6,048		7,255
Customer Technology Services		139,218		(36)		139,182		7,489		4,519
Customer Strategy Services		63,668		—		63,668		2,424		7,909
Total	$	1,241,817	$	(36)	$	1,241,781	$	56,538	$	96,475

	For the Year Ended December 31,
	2016		2015		2014
Capital Expenditures
Customer Management Services	$	40,321	$	56,570	$	49,630
Customer Growth Services		4,185		4,681		3,195
Customer Technology Services		5,217		4,216		14,423
Customer Strategy Services		1,109		1,128		393
Total	$	50,832	$	66,595	$	67,641

	December 31,
	2016		2015		2014
Total Assets
Customer Management Services	$	585,679	$	525,470	$	528,705
Customer Growth Services		71,540		75,291		88,394
Customer Technology Services		115,537		146,480		145,693
Customer Strategy Services		73,548		96,086		89,683
Total	$	846,304	$	843,327	$	852,475
	December 31,
	2016		2015		2014
Goodwill
Customer Management Services	$	42,589	$	23,218	$	27,080
Customer Growth Services		24,439		24,439		30,395
Customer Technology Services		41,500		41,500		41,500
Customer Strategy Services		21,120		25,026		29,730
Total	$	129,648	$	114,183	$	128,705

Schedule of Revenue by Geographic Area

The following tables present certain financial data based upon the geographic location where the services are provided (in thousands):

	As of and for the
	Year Ended December 31,
	2016		2015		2014
Revenue
United States	$	693,023	$	679,959	$	603,297
Philippines		351,853		343,013		348,339
Latin America		122,347		147,267		172,270
Europe / Middle East / Africa		65,866		78,182		83,944
Asia Pacific		28,219		32,554		28,294
Canada		13,950		5,780		5,637
Total	$	1,275,258	$	1,286,755	$	1,241,781
Property, plant and equipment, gross
United States	$	441,222	$	415,918	$	382,508
Philippines		133,214		140,712		119,482
Latin America		50,605		49,464		67,193
Europe / Middle East / Africa		8,805		14,567		13,367
Asia Pacific		23,484		23,181		26,502
Canada		19,988		16,239		19,299
Total	$	677,318	$	660,081	$	628,351
Other long-term assets
United States	$	36,442	$	34,007	$	27,728
Philippines		8,194		5,220		5,202
Latin America		1,161		1,161		1,456
Europe / Middle East / Africa		1,099		811		692
Asia Pacific		110		165		1,309
Canada		514		1,122		271
Total	$	47,520	$	42,486	$	36,658