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RESTRUCTURING CHARGES AND IMPAIRMENT (TABLES)
3 Months Ended
Mar. 31, 2016
RESTRUCTURING CHARGES AND IMPAIRMENT LOSSES [Abstract]  
Schedule of Restructuring Liabilities

A summary of the expenses recorded in Restructuring, net in the accompanying Consolidated Statements of Comprehensive Income (Loss) for the three months ended March 31, 2016 and 2015, respectively, is as follows (in thousands):

 

 

 

 

 

 

 

 

 

 

 

Three Months Ended March 31,

 

 

 

 

2016

    

2015

    

 

 

 

 

 

 

 

 

 

    

Reduction in force

 

 

 

 

 

 

 

 

Customer Management Services

 

$

88

 

$

776

 

 

Customer Growth Services

 

 

 —

 

 

 —

 

 

Customer Technology Services

 

 

 —

 

 

 —

 

 

Customer Strategy Services

 

 

 —

 

 

33

 

 

Total

 

$

88

 

$

809

 

 

 

Schedule of Restructuring Liability Rollforward

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Reduction in Force

    

Total

 

 

 

 

 

 

 

 

 

Balance as of December 31, 2015

 

$

806

 

$

806

 

Expense

 

 

88

 

 

88

 

Payments

 

 

(186)

 

 

(186)

 

Change due to foreign currency

 

 

(55)

 

 

(55)

 

Change in estimates

 

 

 —

 

 

 —

 

Balance as of March 31, 2016

 

$

653

 

$

653