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SEGMENT INFORMATION (TABLES)
3 Months Ended
Mar. 31, 2016
SEGMENT INFORMATION [ABSTRACT]  
Schedule of Segment Selected Financial Data

The following tables present certain financial data by segment (in thousands):

Three Months Ended March 31, 2016

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

    

 

 

    

 

 

    

 

 

    

Depreciation

    

Income 

 

 

 

Gross

 

Intersegment

 

Net

 

&

 

(Loss) from

 

 

 

Revenue

 

Sales

 

Revenue

 

Amortization

 

Operations

 

Customer Management Services

 

$

228,019

 

$

(98)

 

$

227,921

 

$

12,254

 

$

15,595

 

Customer Growth Services

 

 

33,519

 

 

 

 

33,519

 

 

1,743

 

 

495

 

Customer Technology Services

 

 

35,370

 

 

(102)

 

 

35,268

 

 

2,875

 

 

2,780

 

Customer Strategy Services

 

 

15,702

 

 

 

 

15,702

 

 

857

 

 

(1,117)

 

Total

 

$

312,610

 

$

(200)

 

$

312,410

 

$

17,729

 

$

17,753

 

 

Three Months Ended March 31, 2015

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Depreciation

 

Income 

 

 

 

Gross

 

Intersegment

 

Net

 

&

 

(Loss) from

 

 

 

Revenue

 

Sales

 

Revenue

 

Amortization

 

Operations

 

Customer Management Services

 

$

243,009

 

$

 

$

243,009

 

$

10,797

 

$

21,702

 

Customer Growth Services

 

 

25,956

 

 

 

 

25,956

 

 

1,485

 

 

26

 

Customer Technology Services

 

 

35,721

 

 

(7)

 

 

35,714

 

 

2,164

 

 

2,009

 

Customer Strategy Services

 

 

20,842

 

 

 

 

20,842

 

 

917

 

 

2,391

 

Total

 

$

325,528

 

$

(7)

 

$

325,521

 

$

15,363

 

$

26,128

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Three Months Ended 

 

 

 

 

March 31,

 

 

 

 

2016

    

2015

    

 

Capital Expenditures

 

 

 

 

 

 

 

 

Customer Management Services

 

$

11,978

 

$

9,447

 

 

Customer Growth Services

 

 

1,187

 

 

1,305

 

 

Customer Technology Services

 

 

1,733

 

 

2,282

 

 

Customer Strategy Services

 

 

51

 

 

4

 

 

Total

 

$

14,949

 

$

13,038

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

March 31, 2016

    

December 31, 2015

 

Total Assets

 

 

 

 

 

 

 

 

Customer Management Services

 

 

$

546,610

 

$

512,100

 

Customer Growth Services

 

 

 

72,460

 

 

75,291

 

Customer Technology Services

 

 

 

154,770

 

 

159,850

 

Customer Strategy Services

 

 

 

92,053

 

 

96,086

 

Total

 

 

$

865,893

 

$

843,327

 

 

 

 

 

 

 

 

 

 

 

 

 

March 31, 2016

    

December 31, 2015

 

Goodwill

 

 

 

 

 

 

 

 

Customer Management Services

 

 

$

22,218

 

$

22,009

 

Customer Growth Services

 

 

 

24,439

 

 

24,439

 

Customer Technology Services

 

 

 

42,709

 

 

42,709

 

Customer Strategy Services

 

 

 

25,140

 

 

25,026

 

Total

 

 

$

114,506

 

$

114,183

 

 

 

 

 

 

 

 

 

 

 

Schedule of Revenue by Geographic Area

The following table presents revenue based upon the geographic location where the services are provided (in thousands):

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Three Months Ended March 31,

 

 

 

    

2016

    

2015

    

 

Revenue

 

 

 

 

 

 

 

 

United States

 

$

174,577

 

$

171,653

 

 

Philippines

 

 

84,296

 

 

84,987

 

 

Latin America

 

 

30,158

 

 

40,554

 

 

Europe / Middle East / Africa

 

 

16,492

 

 

19,313

 

 

Asia Pacific

 

 

5,650

 

 

7,674

 

 

Canada

 

 

1,237

 

 

1,340

 

 

Total

 

$

312,410

 

$

325,521