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Consolidated Statements of Comprehensive Income (Loss) - USD ($)
shares in Thousands, $ in Thousands
3 Months Ended 9 Months Ended
Sep. 30, 2015
Sep. 30, 2014
Sep. 30, 2015
Sep. 30, 2014
Consolidated Statements of Comprehensive Income        
Revenue $ 309,195 $ 305,900 $ 944,939 $ 903,611
Operating expenses        
Cost of services 225,978 220,244 682,579 646,346
Selling, general and administrative 48,418 49,847 146,031 148,016
Depreciation and amortization 15,486 13,893 46,529 41,152
Restructuring charges, net 622 593 1,629 1,750
Impairment losses 3,066   3,066  
Total operating expenses 293,570 284,577 879,834 837,264
Income from operations 15,625 21,323 65,105 66,347
Other income (expense)        
Interest income 196 542 877 1,545
Interest expense (2,337) (1,646) (5,711) (5,197)
Other income (expense), net 146 248 1,133 5,498
Total other income (expense) (1,995) (856) (3,701) 1,846
Income before income taxes 13,630 20,467 61,404 68,193
Benefit from (provision for) income taxes (1,192) (5,778) (13,438) (14,071)
Net income 12,438 14,689 47,966 54,122
Net income attributable to noncontrolling interest (1,243) (1,442) (3,303) (3,795)
Net income attributable to TeleTech stockholders 11,195 13,247 44,663 50,327
Other comprehensive income (loss)        
Foreign currency translation adjustments (21,997) (16,660) (39,342) (11,373)
Derivative valuation, gross (11,426) (18,908) (17,733) (5,044)
Derivative valuation, tax effect 4,928 7,675 8,264 2,282
Other, net of tax 223 248 (2,140) 804
Total other comprehensive income (loss) (28,272) (27,645) (50,951) (13,331)
Total comprehensive income (loss) (15,834) (12,956) (2,985) 40,791
Less: Comprehensive income attributable to noncontrolling interest (906) (1,053) (2,443) (3,212)
Comprehensive income attributable to TeleTech stockholders $ (16,740) $ (14,009) $ (5,428) $ 37,579
Weighted average shares outstanding        
Basic 48,345 49,093 48,346 49,493
Diluted 48,936 49,940 49,052 50,338
Net income per share attributable to TeleTech stockholders        
Basic $ 0.23 $ 0.27 $ 0.92 $ 1.02
Diluted $ 0.23 $ 0.27 $ 0.91 $ 1.00