EX-99.1 2 tm2530356d1_ex99-1.htm EXHIBIT 99.1

 

Exhibit 99.1

 

 

 

TTEC Announces Third Quarter 2025

Financial Results

 

 

Third Quarter 2025

 

 

Revenue was $519.1 Million

 

Net Loss was $11.1 Million or negative 2.1 Percent of Revenue

(Net Income of $5.9 Million or 1.1 Percent of Revenue Non-GAAP)

 

Adjusted EBITDA was $43.4 Million or 8.4 Percent of Revenue

 

Reiterates Outlook for Full Year 2025

Announces Term Extension of Credit Facility

 

 

AUSTIN, Texas, November 6, 2025 – TTEC Holdings, Inc. (NASDAQ:TTEC), a leading global CX (customer experience) technology and services innovator for AI-enabled CX with solutions from TTEC Engage and TTEC Digital, announced today financial results for the third quarter ended September 30, 2025.

 

"Our third quarter 2025 financial performance delivered to plan as we continue to balance operational excellence with investments in innovation and growth. As expected, our Engage third quarter profitability was down compared to the prior year. This short-term decline was the result of expenses ahead of our fourth quarter healthcare seasonal ramps and planned investments for future growth. Consequently, our Engage operating margins this quarter do not reflect the momentum we are seeing in the underlying business. Our digital first approach that blends AI and analytics with CX technical expertise and operational excellence continues to resonate in the market with both new and existing clients,” commented Ken Tuchman, chairman and chief executive officer of TTEC. 

 

“In TTEC Engage, we added new significant clients, expanded our existing client relationships with our full portfolio of CX services, and deployed AI in over a hundred programs across numerous customers. In TTEC Digital, we closed many meaningful new clients this quarter and grew our professional services revenue with our AI focused partners. Looking ahead, every organization today faces an immediate mandate to transform. With our end-to-end AI-enabled technology and services platform, we are well-positioned to drive each client's vision forward," Tuchman continued.

 

 

 

 

 

 

THIRD QUARTER 2025 FINANCIAL HIGHLIGHTS

 

Revenue

 

·Third quarter 2025 GAAP revenue was $519.1 million, a 1.9 percent decrease compared to $529.4 million in the prior year.
·Foreign exchange had a $2.2 million positive impact on revenue in the third quarter of 2025.

 

Income from Operations

 

·Third quarter 2025 GAAP income from operations was $12.3 million, or 2.4 percent of revenue, compared to income from operations of $12.9 million, or 2.4 percent of revenue in the prior year.
·Non-GAAP income from operations, excluding restructuring and impairment charges, equity-based compensation expenses, amortization of purchased intangibles, and other items, was $28.9 million, or 5.6 percent of revenue, compared to $34.1 million, or 6.4 percent of revenue in the prior year.
·Foreign exchange had a nominal impact on Non-GAAP income from operations in the third quarter of 2025.

 

Adjusted EBITDA

 

·Third quarter 2025 Non-GAAP Adjusted EBITDA was $43.4 million, or 8.4 percent of revenue, compared to $50.3 million, or 9.5 percent of revenue in the prior year.

 

Earnings Per Share

 

·Third quarter 2025 GAAP fully diluted net loss per share was $0.23 compared to net loss per share of $0.40 in the prior year.
·Non-GAAP fully diluted earnings per share was $0.12 compared to $0.11 in the prior year.

 

CASH FLOW AND BALANCE SHEET

 

·Cash flow from operations in the third quarter of 2025 was $4.2 million compared to a negative $91.4 million for the third quarter of 2024.

 

·Free cash flow in the third quarter of 2025 was a negative $9.6 million compared to a negative $100.2 million for the third quarter of 2024.

 

·Capital expenditures in the third quarter of 2025 were $13.8 million compared to $8.8 million for the third quarter of 2024.

 

 

 

 

 

 

·As of September 30, 2025, TTEC had cash and cash equivalents of $73.5 million and debt of $886.0 million, resulting in a net debt position of $812.5 million. This compares to a net debt position of $931.5 million for the same period 2024.

 

·On November 5, 2025, TTEC extended the term of its Credit Facility through November 23, 2027. For further details about our Credit Facility and its terms, please refer our disclosure in our quarterly report on Form 10-Q.

 

SEGMENT REPORTING & COMMENTARY

 

TTEC reports financial results for TTEC Digital and TTEC Engage business segments. Financial highlights for the two business segments are provided below.

 

TTEC Digital – Design, build and operate tech-enabled, insight-driven CX solutions

·Third quarter 2025 GAAP revenue for TTEC Digital was $121.9 million, an increase of 5.4 percent compared to $115.7 million for the year ago period.
·Income from operations was $4.9 million or 4.0 percent of revenue compared to $7.5 million or 6.5 percent of revenue in the prior year.
·Non-GAAP income from operations was $11.6 million, or 9.5 percent of revenue compared to non-GAAP operating income of $14.4 million or 12.5 percent of revenue in the prior year.

 

TTEC Engage – Technology-enabled customer care, acquisition, and fraud mitigation services

·Third quarter 2025 GAAP revenue for TTEC Engage was $397.2 million, a 4.0 percent decrease from $413.8 million for the year ago period.
·Income from operations was $7.5 million or 1.9 percent of revenue compared to $5.4 million or 1.3 percent of revenue in the prior year.
·Non-GAAP income from operations was $17.3 million, or 4.3 percent of revenue, compared to non-GAAP operating income of $19.7 million, or 4.8 percent of revenue in the prior year.
·Foreign exchange had a $2.1 million positive impact on revenue and a nominal impact on income from operations in the third quarter of 2025.

 

 

 

 

 

 

BUSINESS OUTLOOK

 

“Although our third quarter results reflect a decline in profitability compared to the prior year, they were in line with our expectations. In TTEC Digital, we continue to diversify and scale with our CX technology partners as the market shifts from legacy infrastructure to enterprise-wide digital transformations in the cloud. We are pleased with the growth from our new partnerships, recognizing the remix is creating temporary pressure on the segment’s revenue and profit margins. In TTEC Engage, the profitability decline was expected as we incurred up-front expenses to grow key clients and ramp for higher fourth quarter healthcare seasonality. We are confident the Engage fourth quarter profitability will deliver year over year growth both in the quarter and for the second half of the year,” commented Kenny Wagers, chief financial officer of TTEC.

 

 

 

 

 

 

TTEC Full Year 2025 Outlook

 

  Full Year 2025   Full Year 2025
  Guidance   Mid-Point
Revenue $2,064M — $2,114M   $2,089M
Non-GAAP adjusted EBITDA $215M — $235M   $225M
Non-GAAP adjusted EBITDA margins 10.4% — 11.1%   10.8%
Non-GAAP operating income $154M — $174M   $164M
Non-GAAP operating income margins 7.4% — 8.2%   7.8%
Interest expense, net ($72M) — ($74M)   ($73M)
Non-GAAP adjusted tax rate 40% — 44%   42%
Diluted share count 48.1M — 48.5M   48.3M
Non-GAAP earnings per a share $0.95 — $1.20   $1.08

 

Engage Full Year 2025 Outlook

 

  Full Year 2025   Full Year 2025
  Guidance   Mid-Point
Revenue $1,606M — $1,636M   $1,621M
Non-GAAP adjusted EBITDA $151M — $163M   $157M
Non-GAAP adjusted EBITDA margins 9.4% — 10.0%   9.7%
Non-GAAP operating income $101M — $113M   $107M
Non-GAAP operating income margins 6.3% — 6.9%   6.6%

 

Digital Full Year 2025 Outlook      

 

  Full Year 2025   Full Year 2025
  Guidance   Mid-Point
Revenue $458M — $478M   $468M
Non-GAAP adjusted EBITDA $64M — $72M   $68M
Non-GAAP adjusted EBITDA margins 13.9% — 15.0%   14.5%
Non-GAAP operating income $53M — $61M   $57M
Non-GAAP operating income margins 11.5% — 12.7%   12.1%

  

 

 

 

 

 

The company has not quantitatively reconciled its guidance for Non-GAAP operating income, Non-GAAP operating income margins, Non-GAAP adjusted EBITDA, Non-GAAP adjusted EBITDA margins, Non-GAAP adjusted tax rate, or Non-GAAP earnings per share to their respective most comparable GAAP measures because certain of the reconciling items that impact these metrics, including restructuring and impairment charges, equity-based compensation expense, changes in acquisition contingent consideration, depreciation and amortization expense, and provision for income taxes are dependent on the timing of future events outside of the Company’s control or cannot be reliably predicted. Accordingly, the Company is unable to provide reconciliations to GAAP operating income, operating income margins, EBITDA margins, and diluted earnings per share without unreasonable effort. Please note that the unavailable reconciling items could significantly impact the Company’s 2025 financial results as reported under GAAP.

 

NON-GAAP FINANCIAL MEASURES

 

This press release contains a discussion of certain Non-GAAP financial measures that the company includes to allow investors and analysts to measure, analyze and compare its financial condition and results of operations in a meaningful and consistent manner. A reconciliation of these Non-GAAP financial measures can be found in the tables accompanying this press release.

 

·GAAP metrics are presented in accordance with Generally Accepted Accounting Principles.

 

·Non-GAAP - As reflected in the attached reconciliation table, the definition of Non-GAAP may exclude from operating income, EBITDA, net income and earnings per share restructuring and impairment charges, equity-based compensation expenses, amortization of purchased intangibles, among other items.

 

EARNINGS WEBCAST/CONFERENCE CALL

 

TTEC will host a live webcast and conference call at 8:30 a.m. ET on Friday, November 7, 2025. You are invited to join a live webcast of the conference call by visiting the "Investors Relations" section of the TTEC website at www.ttec.com. If you are unable to participate during the live webcast, a replay will be available on the TTEC website.

 

ABOUT TTEC

 

TTEC (pronounced T-TEC) Holdings, Inc. (NASDAQ:TTEC) is a leading global CX (customer experience) technology and services innovator for AI-enabled digital CX solutions. Serving iconic and disruptive brands, TTEC's outcome-based solutions span the entire enterprise, touch every virtual interaction channel, and improve each step of the customer journey. Leveraging next-gen digital technology, the Company's TTEC Digital business designs, builds, and operates omnichannel contact center technology, CRM, AI and analytics solutions. The company's TTEC Engage business delivers AI-enabled customer engagement, customer acquisition and growth, tech support, back

 

 

 

 

 

 

 

office, and fraud prevention services. Founded in 1982, the company's singular obsession with CX excellence has earned it leading client, customer, and employee satisfaction scores across the globe. The company's employees operate on six continents and bring technology and humanity together to deliver happy customers and differentiated business results. To learn more visit us at https://www.ttec.com.

 

FORWARD-LOOKING STATEMENTS

 

This Earnings Press Release and related oral statements contains “forward-looking statements” within the meaning of Section 27A of the Securities Act of 1933, Section 21E of the Securities Exchange Act of 1934, and the Private Securities Litigation Reform Act of 1995. Forward-looking statements include, but are not limited to, statements relating to our operations, expected financial position, results of operation, effective tax rate, cash flow, leverage, liquidity, business strategy, profit improvement actions, competitive position, demand for our services in international operations, acquisition opportunities and impact of acquisitions, capital allocation and dividends, growth opportunities, spending, capital expenditures and investments, competition and market forecasts, industry trends, our human capital resources, and other business, operational and financial matters that are based on our current expectations, assumptions, and projections with respect to the future, and are not a guarantee of performance.

 

In this Release when we use words such as “may,” “believe,” “plan,” “will,” “anticipate,” “estimate,” “expect,” “intend,” “project,” “would,” “could,” “target,” or similar expressions, or when we discuss our strategy, plans, goals, initiatives, or objectives, we are making forward-looking statements. Unless otherwise indicated or except where the context otherwise requires, the terms “TTEC,” “the Company,” “we,” “us” and “our” and other similar terms in this report refer to TTEC Holdings, Inc. and its subsidiaries. We caution you not to rely unduly on any forward-looking statements. Actual results may differ materially from those expressed in the forward-looking statements, and you should review and consider carefully the risks, uncertainties, and other factors that affect our business and may cause such differences as outlined in Item 1A. Risk Factors in our Annual Report on Form 10-K for the year ended December 31, 2024 and any subsequent filings with the U.S. Securities and Exchange Commission (the “SEC”) which are available on TTEC’s website www.ttec.com, and on the SEC's public website at www.sec.gov.

 

Our forward-looking statements speak only as of the date that this release is issued. We undertake no obligation to update them, except as may be required by applicable law. Although we believe that our forward-looking statements are reasonable, they depend on many factors outside of our control and we can provide no assurance that they will prove to be correct.

 

 

 

 

 

TTEC HOLDINGS, INC. AND SUBSIDIARIES
CONSOLIDATED STATEMENTS OF OPERATIONS
(In thousands, except per share data)
(unaudited)

 

   Three months ended   Nine months ended 
   September 30,   September 30, 
   2025   2024   2025   2024 
                 
Revenue  $519,143   $529,427   $1,566,942   $1,640,150 
                     
Operating Expenses:                    
Cost of services   413,635    415,226    1,227,455    1,286,934 
Selling, general and administrative   68,941    71,580    209,632    219,881 
Depreciation and amortization   22,026    24,042    67,612    74,258 
Restructuring charges, net   1,771    1,002    4,883    6,346 
Impairment losses   441    4,688    1,966    241,544 
Total operating expenses   506,814    516,538    1,511,548    1,828,963 
                     
Income / (Loss) From Operations   12,329    12,889    55,394    (188,813)
                     
Other income (expense), net   (12,278)   (22,462)   (39,218)   (60,573)
                     
Income / (Loss) Before Income Taxes   51    (9,573)   16,176    (249,386)
                     
Provision for income taxes   (11,117)   (9,395)   (30,720)   (65,850)
                     
Net Income / (Loss)   (11,066)   (18,968)   (14,544)   (315,236)
                     
Net (loss) / income attributable to noncontrolling interest   (2,305)   (2,154)   (5,430)   (7,730)
                     
Net Income / (Loss) Attributable to TTEC Stockholders  $(13,371)  $(21,122)  $(19,974)  $(322,966)
                     
                     
Net Income / (Loss) Per Share                    
                     
Basic  $(0.23)  $(0.40)  $(0.30)  $(6.63)
                     
Diluted  $(0.23)  $(0.40)  $(0.30)  $(6.63)
                     
Net Income / (Loss) Per Share Attributable to TTEC Stockholders                    
                     
Basic  $(0.28)  $(0.44)  $(0.42)  $(6.79)
                     
Diluted  $(0.28)  $(0.44)  $(0.42)  $(6.79)
                     
                     
Income / (Loss) From Operations Margin   2.4%    2.4%    3.5%    (11.5)% 
Net Income / (Loss) Margin   (2.1)%    (3.6)%    (0.9)%    (19.2)% 
Net Income / (Loss) Attributable to TTEC Stockholders Margin   (2.6)%    (4.0)%    (1.3)%    (19.7)% 
Effective Tax Rate   21798.0%    (98.1)%    189.9%    (26.4)% 
                     
                     
Weighted Average Shares Outstanding                    
Basic   48,460    47,723    48,098    47,573 
Diluted   48,460    47,723    48,098    47,573 

 

 

 

 

TTEC HOLDINGS, INC. AND SUBSIDIARIES
SEGMENT INFORMATION
(In thousands)
(unaudited)
                 

 

   Three months ended   Nine months ended 
   September 30,   September 30, 
   2025   2024   2025   2024 
                 
Revenue:                    
TTEC Digital  $121,916   $115,669   $343,702   $344,068 
TTEC Engage   397,227    413,758    1,223,240    1,296,082 
Total  $519,143   $529,427   $1,566,942   $1,640,150 
                     
Income / (Loss) From Operations                    
TTEC Digital  $4,859   $7,474   $22,132   $16,771 
TTEC Engage   7,470    5,415    33,262    (205,584)
Total  $12,329   $12,889   $55,394   $(188,813)

 

 

 

 

TTEC HOLDINGS, INC. AND SUBSIDIARIES
CONSOLIDATED BALANCE SHEETS
(In thousands)
(unaudited)
         

   September 30,   December 31, 
   2025   2024 
         
ASSETS          
Current assets:          
Cash and cash equivalents  $73,508   $84,991 
Accounts receivable, net   424,454    452,573 
Prepaids and other current assets   110,393    92,947 
Income and other tax receivables   27,264    21,785 
Total current assets   635,619    652,296 
           
Property and equipment, net   116,803    132,051 
Operating lease assets   90,888    91,263 
Goodwill   573,790    571,197 
Other intangibles assets, net   141,451    164,808 
Income and other tax receivables, long-term   12,770    31,781 
Other assets   110,327    109,984 
           
Total assets  $1,681,648   $1,753,380 
           
LIABILITIES AND EQUITY          
Current liabilities:          
Accounts payable  $78,067   $84,180 
Accrued employee compensation and benefits   131,913    137,636 
Deferred revenue   69,400    64,752 
Current operating lease liabilities   34,178    33,358 
Other current liabilities   49,581    34,010 
Total current liabilities   363,139    353,936 
           
Long-term liabilities:          
Line of credit   882,500    975,000 
Non-current operating lease liabilities   66,832    71,008 
Other long-term liabilities   88,371    85,317 
Total long-term liabilities   1,037,703    1,131,325 
           
           
Equity:          
Common stock   485    477 
Additional paid in capital   429,350    420,181 
Treasury stock   (584,900)   (584,900)
Accumulated other comprehensive income (loss)   (108,183)   (132,121)
Retained earnings   526,643    546,617 
Noncontrolling interest   17,411    17,865 
Total equity   280,806    268,119 
           
Total liabilities and equity  $1,681,648   $1,753,380 

 

 

 

 

TTEC HOLDINGS, INC. AND SUBSIDIARIES
CONSOLIDATED STATEMENTS OF CASH FLOWS
(In thousands)
(unaudited)
       

 

   Nine Months Ended   Nine Months Ended 
   September 30,   September 30, 
   2025   2024 
         
Cash flows from operating activities:          
Net (loss) income  $(14,544)  $(315,236)
Adjustment to reconcile net (loss) income to net cash provided by operating activities :          
Depreciation and amortization   67,612    74,258 
Amortization of contract acquisition costs   1,047    1,363 
Amortization of debt issuance costs   1,587    1,578 
Imputed interest expense and fair value adjustments to contingent consideration   -    (1,496)
Provision for credit losses   700    2,744 
Loss on disposal of assets   904    1,778 
Impairment losses   1,966    241,544 
Loss on dissolution of subsidiary   -    - 
Deferred income taxes   (1,846)   38,922 
Excess tax benefit from equity-based awards   1,861    3,921 
Equity-based compensation expense   10,378    15,249 
Loss / (gain) on foreign currency derivatives   (331)   244 
Changes in assets and liabilities, net of acquisitions:          
Accounts receivable   32,893    (37,497)
Prepaids and other assets   21,166    (12,959)
Accounts payable and accrued expenses   16,456    (49,122)
Deferred revenue and other liabilities   (21,344)   (23,023)
Net cash provided by operating activities   118,505    (57,732)
           
Cash flows from investing activities:          
Proceeds from sale of property, plant and equipment   4,476    146 
Purchases of property, plant and equipment   (26,381)   (36,465)
Net cash used in investing activities   (21,905)   (36,319)
           
Cash flows from financing activities:          
Net proceeds from / (repayments of) line of credit   (92,500)   30,000 
Payments on other debt   (1,770)   (1,873)
Dividends paid to shareholders   -    (2,847)
Payments to noncontrolling interest   (6,396)   (6,908)
Tax payments related to the issuance of restricted stock units   (1,201)   (945)
Payments of debt issuance costs   (1,031)   (2,635)
Net cash used in financing activities   (102,898)   14,792 
           
Effect of exchange rate changes on cash and cash equivalents and restricted cash   (5,185)   2,283 
           
(Decrease) in cash, cash equivalents and restricted cash   (11,483)   (76,976)
Cash, cash equivalents and restricted cash, beginning of period   84,991    173,905 
Cash, cash equivalents and restricted cash, end of period  $73,508   $96,929 

 

 

 

 

TTEC HOLDINGS, INC. AND SUBSIDIARIES
RECONCILIATION OF NON-GAAP FINANCIAL INFORMATION
(In thousands, except per share data)
(unaudited)
                       

   Three months ended   Nine months ended 
   September 30,   September 30, 
   2025   2024   2025   2024 
                 
Revenue  $519,143   $529,427   $1,566,942   $1,640,150 
                     
Reconciliation of Non-GAAP Income from Operations and EBITDA:                    
                     
Net Income / (Loss) from Operations  $12,329   $12,889   $55,394   $(188,813)
Restructuring charges, net   1,771    1,002    4,883    6,346 
Impairment losses   441    4,688    1,966    241,544 
Property costs not related to operations   -    424    (46)   2,329 
Mexico VAT consulting fees   106    -    926    - 
Liability related to notifications triggered by labor scheme (1)   -    2,563    -    (187)
Expenses related to non-binding offer   3,426    -    10,445    - 
Equity-based compensation expenses   3,083    4,333    10,384    15,249 
Amortization of purchased intangibles   7,727    8,169    23,215    25,053 
                     
Non-GAAP Income from Operations  $28,883   $34,068   $107,167   $101,521 
                     
Non-GAAP Income from Operations Margin   5.6%    6.4%    6.8%    6.2% 
                     
Depreciation and amortization   14,299    15,873    44,397    48,152 
Changes in acquisition contingent consideration   -    (449)   -    (1,496)
Gain on property sale   -    -    (629)   - 
Mexico VAT Recovery   (1,716)   -    (8,341)   - 
Foreign SS Tax Recovery   -    -    -    (853)
Foreign VAT receivable writeoff   -    -    -    770 
Foreign exchange loss / (gain), net   (1,959)   1,825    1,818    2,381 
Other Income (expense), net   3,848    (1,041)   7,141    953 
                     
Adjusted EBITDA  $43,355   $50,276   $151,553   $151,428 
                     
Adjusted EBITDA Margin   8.4%    9.5%    9.7%    9.2% 
                     
                     
Reconciliation of Non-GAAP EPS:                    
                     
Net Income  $(11,066)  $(18,968)  $(14,544)  $(315,236)
Add:Asset impairment and restructuring charges   2,212    5,690    6,849    247,890 
Add:Equity-based compensation expenses   3,083    4,333    10,384    15,249 
Add:Amortization of purchased intangibles   7,727    8,169    23,215    25,053 
Add:Property costs not related to operations   -    424    (46)   2,329 
Add:Liability related to notifications triggered by labor scheme   -    2,563    -    (187)
Add:Foreign SS Tax Recovery   -    -    -    (853)
Add:Foreign VAT receivable writeoff   -    -    -    770 
Add:Changes in acquisition contingent consideration   -    (449)   -    (1,496)
Add:Foreign VAT (inclusive of interest)   (1,889)   -    (14,978)   - 
Add:Fees related to non-binding offer   3,426    -    10,445    - 
Add:Gain on property sale   -    -    (629)   - 
Add:Foreign exchange loss / (gain), net   (1,959)   1,825    1,818    2,381 
Less:Changes in valuation allowance, return to provision adjustments and other, and tax effects of items separately disclosed above   4,324    1,810    7,525    48,752 
                     
Non-GAAP Net Income  $5,858   $5,397   $30,039   $24,652 
                     
Diluted shares outstanding   48,460    47,723    48,098    47,573 
                     
Non-GAAP EPS  $0.12   $0.11   $0.62   $0.52 
                     
Reconciliation of Free Cash Flow:                    
                     
Cash Flow From Operating Activities:                    
Net (loss) / income  $(11,066)  $(18,968)  $(14,544)  $(315,236)
Adjustments to reconcile net income to net cash provided by operating activities:                    
Depreciation and amortization   22,026    24,042    67,612    74,258 
Other   (6,756)   (96,451)   65,437    183,246 
Net cash provided by operating activities   4,204    (91,377)   118,505    (57,732)
                     
Less - Total Cash Capital Expenditures   13,794    8,783    26,381    36,465 
                     
Free Cash Flow  $(9,590)  $(100,160)  $92,124   $(94,197)

 

(1) -  For further information, please see discussion in the Risk Factors section of the 2024 Form 10-K filed on February 27, 2025.

 

 

 

 

TTEC HOLDINGS, INC. AND SUBSIDIARIES
RECONCILIATION OF NON-GAAP FINANCIAL INFORMATION
(In thousands, except per share data)
(unaudited)

 

Reconciliation of Non-GAAP Income from Operations and Adjusted EBITDA by Segment :                    

   TTEC Engage   TTEC Digital   TTEC Engage   TTEC Digital 
   Q3 25   Q3 24   Q3 25   Q3 24   YTD 25   YTD 24   YTD 25   YTD 24 
                                 
(Loss) / Income from Operations  $7,470   $5,414   $4,859   $7,474   $33,262   $(205,585)  $22,132   $16,771 
Restructuring charges, net   1,163    202    608    801    3,342    5,697    1,540    650 
Impairment losses   441    4,255    -    433    1,728    238,600    239    2,944 
Property costs not related to operations   -    424    -    -    (46)   2,329    -    - 
Mexico VAT Consulting Fees   106    -    -    -    926    -    -    - 
Expenses related to non-binding offer   2,107    -    1,319    -    7,332    -    3,113    - 
Liability related to notifications triggered by labor scheme   -    2,563    -    -    -    (187)   -    - 
Equity-based compensation expenses   1,903    2,701    1,180    1,632    6,343    9,748    4,041    5,501 
Amortization of purchased intangibles   4,070    4,098    3,657    4,071    12,219    12,306    10,996    12,747 
                                         
Non-GAAP Income from Operations  $17,260   $19,657   $11,623   $14,411   $65,106   $62,908   $42,061   $38,613 
                                         
Depreciation and amortization   11,964    12,958    2,335    2,915    36,444    39,849    7,952    8,303 
Changes in acquisition contingent consideration   -    (449)   -    -    -    (1,496)   -    - 
Gain on Property Sale   -    -    -    -    (629)   -    -    - 
Mexico VAT Recovery   (1,716)   -    -    -    (8,341)   -    -    - 
Foreign VAT receivable writeoff   -    -    -    -    -    770    -    - 
Foreign SS Tax Recovery   -    -    -    -    -    (853)   -    - 
Foreign exchange loss / (gain), net   (1,959)   1,725    -    100    1,610    2,518    209    (138)
Other Income (expense), net   3,848    (944)   -    (97)   7,347    833    (206)   121 
                                         
Adjusted EBITDA  $29,397   $32,947   $13,958   $17,329   $101,537   $104,529   $50,016   $46,899