10-Q

UNITED STATES

SECURITIES AND EXCHANGE COMMISSION

Washington, D.C. 20549

FORM 10-Q

(Mark One)

x Quarterly Report pursuant to Section 13 or 15(d) of the Securities Exchange Act of 1934

For the quarterly period ended September 30, 2016

or

¨ Transition Report pursuant to Section 13 or 15(d) of the Securities Exchange Act of 1934

For the transition period from                      to                     

Commission File Number: 1-11859

PEGASYSTEMS INC.

(Exact name of Registrant as specified in its charter)

Massachusetts	04-2787865
(State or other jurisdiction of incorporation or organization)	(IRS Employer Identification No.)

One Rogers Street Cambridge, MA	02142-1209
(Address of principal executive offices)	(Zip Code)

(617) 374-9600

(Registrant’s telephone number including area code)

Indicate by check mark whether the Registrant (1) has filed all reports required to be filed by Section 13 or 15(d) of the Securities Exchange Act of 1934 during the preceding 12 months (or for such shorter period that the Registrant was required to file such reports), and (2) has been subject to such filing requirements for the past 90 days.    Yes  x     No  ¨

Indicate by check mark whether the registrant has submitted electronically and posted on its corporate Web site, if any, every Interactive Data File required to be submitted and posted pursuant to Rule 405 of Regulation S-T during the preceding 12 months (or for such shorter period that the registrant was required to submit and post such files).    Yes  x    No  ¨

Indicate by check mark whether the Registrant is a large accelerated filer, an accelerated filer, a non-accelerated filer, or a smaller reporting company. See the definitions of “large accelerated filer”, “accelerated filer” and “smaller reporting company” in Rule 12b-2 of the Exchange Act.

Large accelerated filer	x	Accelerated filer	¨
Non-accelerated filer	¨  (Do not check if smaller reporting company)	Smaller reporting company	¨

Indicate by check mark whether the Registrant is a shell company (as defined in Rule 12b-2 of the Exchange Act).    Yes  ¨     No  x

There were 76,327,875 shares of the Registrant’s common stock, $.01 par value per share, outstanding on October 24, 2016.

PEGASYSTEMS INC.

Index to Form 10-Q

		Page
Part I—Financial Information
Item 1.	Financial Statements (Unaudited):
	Condensed Consolidated Balance Sheets as of September 30, 2016 and December 31, 2015		3
	Condensed Consolidated Statements of Operations for the three and nine months ended September 30, 2016 and 2015		4
	Condensed Consolidated Statements of Comprehensive Income for the three and nine months ended September 30, 2016 and 2015		5
	Condensed Consolidated Statements of Cash Flows for the nine months ended September 30, 2016 and 2015		6
	Notes to Condensed Consolidated Financial Statements		7
Item 2.	Management’s Discussion and Analysis of Financial Condition and Results of Operations		15
Item 3.	Quantitative and Qualitative Disclosures About Market Risk		24
Item 4.	Controls and Procedures		24
Part II—Other Information
Item 1A.	Risk Factors		25
Item 2.	Unregistered Sales of Equity Securities and Use of Proceeds		26
Item 6.	Exhibits		26
	Signature		27

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PEGASYSTEMS INC.

UNAUDITED CONDENSED CONSOLIDATED BALANCE SHEETS

(in thousands)

	As of September 30, 2016			As of December 31, 2015
ASSETS
Current assets:
Cash and cash equivalents	$	66,383		$	93,026
Marketable securities		63,347			126,052
Total cash, cash equivalents, and marketable securities		129,730			219,078
Trade accounts receivable, net of allowance of $4,564 and $4,631		208,562			211,846
Deferred income taxes		12,409			12,380
Income taxes receivable		13,639			4,770
Other current assets		14,319			10,791
Total current assets		378,659			458,865
Property and equipment, net		39,343			31,319
Long-term deferred income taxes		53,905			53,350
Long-term other assets		3,755			4,030
Intangible assets, net		47,462			33,418
Goodwill		73,871			46,776
Total assets	$	596,995		$	627,758
LIABILITIES AND STOCKHOLDERS’ EQUITY
Current liabilities:
Accounts payable	$	8,824		$	12,675
Accrued expenses		36,370			42,768
Accrued compensation and related expenses		52,070			55,872
Deferred revenue		140,458			155,873
Total current liabilities		237,722			267,188
Income taxes payable		5,253			5,618
Long-term deferred revenue		10,228			15,805
Other long-term liabilities		16,372			16,288
Total liabilities		269,575			304,899
Stockholders’ equity:
Preferred stock, 1,000 shares authorized; no shares issued and outstanding		—			—
Common stock, 200,000 shares authorized; 76,284 shares and 76,488 shares issued and outstanding		763			765
Additional paid-in capital		143,020			145,418
Retained earnings		188,376			180,183
Accumulated other comprehensive loss		(4,739	)		(3,507	)
Total stockholders’ equity		327,420			322,859
Total liabilities and stockholders’ equity	$	596,995		$	627,758

See notes to unaudited condensed consolidated financial statements.

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PEGASYSTEMS INC.

UNAUDITED CONDENSED CONSOLIDATED STATEMENTS OF OPERATIONS

(in thousands, except per share amounts)

	Three Months Ended September 30,						Nine Months Ended September 30,
	2016			2015			2016			2015
Revenue:
Software license	$	68,833		$	58,948		$	207,849		$	180,420
Maintenance		55,038			52,285			163,174			150,366
Services		58,931			51,170			179,633			147,554
Total revenue		182,802			162,403			550,656			478,340
Cost of revenue:
Software license		1,313			1,000			3,646			3,106
Maintenance		6,659			5,644			18,889			16,300
Services		52,465			48,797			154,512			140,875
Total cost of revenue		60,437			55,441			177,047			160,281
Gross profit		122,365			106,962			373,609			318,059
Operating expenses:
Selling and marketing		67,032			53,640			202,126			169,764
Research and development		38,036			33,032			108,530			94,248
General and administrative		11,725			9,579			34,067			26,138
Acquisition-related		74			—			2,616			39
Restructuring		—			—			287			—
Total operating expenses		116,867			96,251			347,626			290,189
Income from operations		5,498			10,711			25,983			27,870
Foreign currency transaction gain (loss)		1,082			(412	)		2,764			(4,342	)
Interest income, net		172			278			650			807
Other expense, net		(1,237	)		(331	)		(4,891	)		(328	)
Income before provision for income taxes		5,515			10,246			24,506			24,007
Provision for income taxes		3,097			3,921			9,436			8,643
Net income	$	2,418		$	6,325		$	15,070		$	15,364
Earnings per share:
Basic	$	0.03		$	0.08		$	0.20		$	0.20
Diluted	$	0.03		$	0.08		$	0.19		$	0.19
Weighted-average number of common shares outstanding:
Basic		76,278			76,534			76,323			76,521
Diluted		79,082			79,174			78,976			78,906
Cash dividends declared per share	$	0.03		$	0.03		$	0.09		$	0.09

See notes to unaudited condensed consolidated financial statements.

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PEGASYSTEMS INC.

UNAUDITED CONDENSED CONSOLIDATED STATEMENTS OF COMPREHENSIVE INCOME

(in thousands)

	Three Months Ended September 30,						Nine Months Ended September 30,
	2016			2015			2016			2015
Net income	$	2,418		$	6,325		$	15,070		$	15,364
Other comprehensive loss, net:
Unrealized (loss) gain on available-for-sale marketable securities, net of tax		(174	)		162			168			167
Foreign currency translation adjustments		(169	)		(928	)		(1,400	)		(2,262	)
Total other comprehensive loss, net		(343	)		(766	)		(1,232	)		(2,095	)
Comprehensive income	$	2,075		$	5,559		$	13,838		$	13,269

See notes to unaudited condensed consolidated financial statements.

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PEGASYSTEMS INC.

UNAUDITED CONDENSED CONSOLIDATED STATEMENTS OF CASH FLOWS

(in thousands)

	Nine Months Ended September 30,
	2016			2015
Operating activities:
Net income	$	15,070		$	15,364
Adjustments to reconcile net income to cash provided by operating activities:
Excess tax benefits from exercise or vesting of equity awards		(3,160	)		(4,661	)
Deferred income taxes		(2,841	)		(2,889	)
Depreciation and amortization		17,896			17,570
Stock-based compensation expense		30,634			23,005
Foreign currency transaction (gain) loss		(2,764	)		4,342
Other non-cash		153			1,129
Change in operating assets and liabilities:
Trade accounts receivable		3,940			21,969
Income taxes receivable and other current assets		(8,737	)		(8,670	)
Accounts payable and accrued expenses		(16,678	)		(4,108	)
Deferred revenue		(17,698	)		(6,925	)
Other long-term assets and liabilities		1,581			(1,198	)
Cash provided by operating activities		17,396			54,928
Investing activities:
Purchases of marketable securities		(22,614	)		(66,946	)
Proceeds from maturities and called marketable securities		21,838			33,916
Sales of marketable securities		62,283			1,915
Payments for acquisitions, net of cash acquired		(49,113	)		(1,671	)
Investment in property and equipment		(15,253	)		(9,950	)
Cash used in investing activities		(2,859	)		(42,736	)
Financing activities:
Issuance of common stock for share-based compensation plans		393			722
Excess tax benefits from exercise or vesting of equity awards		3,160			4,661
Dividend payments to shareholders		(6,883	)		(6,896	)
Common stock repurchases for tax withholdings for net settlement of equity awards		(10,791	)		(7,149	)
Common stock repurchases under share repurchase programs		(25,750	)		(17,000	)
Cash used in financing activities		(39,871	)		(25,662	)
Effect of exchange rates on cash and cash equivalents		(1,309	)		(3,837	)
Net decrease in cash and cash equivalents		(26,643	)		(17,307	)
Cash and cash equivalents, beginning of period		93,026			114,585
Cash and cash equivalents, end of period	$	66,383		$	97,278

See notes to unaudited condensed consolidated financial statements.

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PEGASYSTEMS INC.

NOTES TO UNAUDITED CONDENSED CONSOLIDATED FINANCIAL STATEMENTS

1. ACCOUNTING POLICIES

Basis of Presentation

Pegasystems Inc. (together with its subsidiaries, “the Company”) has prepared the accompanying unaudited condensed consolidated financial statements pursuant to the rules and regulations of the U.S. Securities and Exchange Commission (“SEC”) regarding interim financial reporting. Accordingly, they do not include all of the information and footnotes required by accounting principles generally accepted in the United States of America (“U.S.”) for complete financial statements and should be read in conjunction with the Company’s audited financial statements included in the Annual Report on Form 10-K for the year ended December 31, 2015.

In the opinion of management, the Company has prepared the accompanying unaudited condensed consolidated financial statements on the same basis as its audited financial statements, and these financial statements include all adjustments, consisting only of normal recurring adjustments, necessary for a fair presentation of the results of the interim periods presented. The operating results for the interim periods presented are not necessarily indicative of the results expected for the full year 2016.

2. NEW ACCOUNTING PRONOUNCEMENTS

Measurement of Credit Losses on Financial Instruments: In June 2016, the Financial Accounting Standards Board (“FASB”) issued Accounting Standards Update (“ASU”) No. 2016-13, “Financial Instruments—Credit Losses (Topic 326): Measurement of Credit Losses on Financial Instruments,” which requires measurement and recognition of expected credit losses for financial assets measured at amortized cost, including trade accounts receivable, upon initial recognition of that financial asset. Credit losses relating to available-for-sale debt securities should be recorded through an allowance for credit losses when the fair value is below the amortized cost of the asset, removing the concept of “other-than-temporary” impairments. The effective date for the Company will be January 1, 2020, with early adoption permitted. The Company is currently evaluating the effect this ASU will have on its consolidated financial statements and related disclosures.

Improvements to Employee Share-Based Payment Accounting: In March 2016, the FASB issued ASU No. 2016-09, “Compensation—Stock Compensation (Topic 718): Improvements to Employee Share-Based Payment Accounting,” which is intended to simplify various aspects of the accounting for employee share-based payments transactions, including accounting for income taxes, forfeitures, and statutory tax withholding requirements, as well as classification in the statement of cash flows. The effective date for the Company will be January 1, 2017, with early adoption permitted. The Company is currently evaluating the effect this ASU will have on its consolidated financial statements and related disclosures.

Leases: In February 2016, the FASB issued ASU No. 2016-02, “Leases (Topic 842),” which requires lessees to record most leases on their balance sheets, recognizing a lease liability for the obligation to make lease payments and a right-of-use asset for the right to use the underlying asset for the lease term. The effective date for the Company will be January 1, 2019, with early adoption permitted. The Company currently expects that most of its operating lease commitments will be subject to this ASU and recognized as operating lease liabilities and right-of-use assets upon adoption.

Balance Sheet Classification of Deferred Taxes: In November 2015, the FASB issued ASU No. 2015-17, “Income Taxes (Topic 740): Balance Sheet Classification of Deferred Taxes.” The guidance requires that deferred income tax liabilities and assets be classified as noncurrent in a classified balance sheet. The effective date for the Company will be January 1, 2017, with early adoption permitted. The Company does not expect this ASU to have a material impact on its consolidated financial statements and related disclosures.

Revenue from Contracts with Customers: In May 2014, the FASB issued ASU No. 2014-09, “Revenue from Contracts with Customers (Topic 606)”. This ASU amends the guidance for revenue recognition and implements a five-step process for customer contract revenue recognition that focuses on transfer of control, as opposed to transfer of risk and rewards. This ASU also requires enhanced disclosures regarding the nature, amount, timing and uncertainty of revenues and cash flows from contracts with customers. Other major provisions include ensuring the time value of money is considered in the transaction price, and allowing estimates of variable consideration to be recognized before contingencies are resolved in certain

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circumstances. This ASU originally had an effective date for the Company of January 1, 2017. In August 2015, the FASB issued ASU No. 2015-14, “Revenue from Contracts with Customers (Topic 606) Deferral of the Effective Date,” which defers the effective date by one year while providing the option to adopt the standard on the original effective date. In addition, the FASB issued ASU No. 2016-08, ASU No. 2016-10, and ASU No. 2016-12 in March 2016, April 2016, and May 2016, respectively, to help provide interpretive clarifications on the new guidance in ASC Topic 606. The effective date for these ASUs for the Company will be January 1, 2018. The Company has selected the full retrospective method and is currently evaluating its effect on its consolidated financial statements and related disclosures.

3. MARKETABLE SECURITIES

	September 30, 2016
(in thousands)	Amortized Cost		Unrealized Gains		Unrealized Losses			Fair Value
Municipal bonds	$	35,717	$	34	$	(24	)	$	35,727
Corporate bonds		26,655		30		(16	)		26,669
Certificates of deposit		950		1		—			951
	$	63,322	$	65	$	(40	)	$	63,347

	December 31, 2015
(in thousands)	Amortized Cost		Unrealized Gains		Unrealized Losses			Fair Value
Municipal bonds	$	57,394	$	7	$	(66	)	$	57,335
Corporate bonds		66,960		2		(147	)		66,815
Certificates of deposit		1,903		—		(1	)		1,902
	$	126,257	$	9	$	(214	)	$	126,052

The Company considers debt securities with maturities of three months or less from the purchase date to be cash equivalents. Interest is recorded when earned. All of the Company’s investments are classified as available-for-sale and are carried at fair value. Unrealized gains and losses considered to be temporary in nature are recorded as a component of accumulated other comprehensive loss, net of related income taxes. The Company reviews all investments for reductions in fair value that are other-than-temporary. When such reductions occur, the cost of the investment is adjusted to fair value through recording a loss on investments in the unaudited condensed consolidated statements of operations. Gains and losses on investments are calculated on the basis of specific identification. As of September 30, 2016, the Company did not hold any investments with unrealized losses that are considered to be other-than-temporary.

As of September 30, 2016, remaining maturities of marketable debt securities ranged from October 2016 to August 2019, with a weighted-average remaining maturity of approximately 16 months.

4. DERIVATIVE INSTRUMENTS

The Company uses foreign currency forward contracts (“forward contracts”) to hedge its exposure to fluctuations in foreign currency exchange rates associated with its foreign currency denominated cash, accounts receivable, and intercompany receivables and payables held by its U.S. parent company and United Kingdom (“U.K.”) subsidiary.

The Company is primarily exposed to foreign currency exchange rate fluctuations in the U.S. dollar, the Euro, and the Australian dollar relative to the British pound and the Euro and the Indian rupee relative to the U.S. dollar. At the end of June 2016, the U.K. held a referendum in which U.K. voters approved an exit from the European Union (the “E.U.”), commonly referred to as “Brexit”. The announcement of Brexit resulted in a sharp decline in the value of the British pound, as compared to the U.S. dollar and other currencies. This decline primarily resulted in foreign currency transaction gains from the remeasurement of foreign currency denominated cash and accounts receivable held by the Company’s U.K. subsidiary with corresponding losses on the Company’s forward contracts included in other expense, net.

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The forward contracts are not designated as hedging instruments. As a result, the Company records the fair value of these contracts at the end of each reporting period in the accompanying unaudited condensed consolidated balance sheets as other current assets for unrealized gains and accrued expenses for unrealized losses, with any fluctuations in the value of these contracts recognized in other expense, net, in the accompanying unaudited condensed consolidated statements of operations. The cash flows related to these forward contracts are classified as operating activities in the accompanying unaudited condensed consolidated statements of cash flows. The Company does not enter into any forward contracts for trading or speculative purposes.

As of September 30, 2016 and December 31, 2015, the total notional amount of the Company’s outstanding forward contracts was $106.6 million and $32.3 million, respectively.

The fair value of the Company’s outstanding forward contracts was as follows:

	September 30, 2016				December 31, 2015
(in thousands)	Recorded In:		Fair Value		Recorded In:		Fair Value
Asset Derivatives
Foreign currency forward contracts		Other current assets	$	354		Other current assets	$	48
Liability Derivatives
Foreign currency forward contracts		Accrued expenses	$	393		Accrued expenses	$	1,052

The Company had forward contracts outstanding with total notional values as follows:

	As of September 30,
Currency (in thousands)	2016		2015
Euro	€	21,810	€	15,900
British pound	£	5,919	£	1,300
Australian dollar	A$	19,515	A$	11,500
Indian rupee	Rs	—	Rs	300,000
United States dollar	$	59,450	$	23,300

	Three Months Ended September 30,						Nine Months Ended September 30,
(in thousands)	2016			2015			2016			2015
Loss from the change in the fair value of forward contracts included in other expense, net	$	(1,237	)	$	(319	)	$	(4,955	)	$	(319	)
Foreign currency transaction gain (loss) from the remeasurement of foreign currency assets and liabilities	$	1,082		$	(412	)	$	2,764		$	(4,342	)

5. FAIR VALUE MEASUREMENTS

Assets and Liabilities Measured at Fair Value on a Recurring Basis

The Company records its marketable securities and forward contracts at fair value on a recurring basis. Fair value is an exit price, representing the amount that would be received from the sale of an asset or paid to transfer a liability in an orderly transaction between market participants based on assumptions that market participants would use in pricing an asset or liability. As a basis for classifying the fair value measurements, a three-tier fair value hierarchy, which classifies the fair value measurements based on the inputs used in measuring fair value, was established as follows: (Level 1) observable inputs such as quoted prices in active markets for identical assets or liabilities; (Level 2) significant other inputs that are observable either directly or indirectly; and (Level 3) significant unobservable inputs on which there is little or no market data, which require the Company to develop its own assumptions. This hierarchy requires the Company to use observable market data, when available, and to minimize the use of unobservable inputs when determining fair value.

The Company’s money market funds are classified within Level 1 of the fair value hierarchy. The Company’s investments classified within Level 2 of the fair value hierarchy are valued based on a market approach using quoted prices, when

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available, or matrix pricing compiled by third party pricing vendors, using observable market inputs such as interest rates, yield curves, and credit risk. The Company’s foreign currency forward contracts, which are all classified within Level 2 of the fair value hierarchy, are valued based on the notional amounts and rates under the contracts and observable market inputs such as currency exchange rates and credit risk. If applicable, the Company will recognize transfers into and out of levels within the fair value hierarchy at the end of the reporting period in which the actual event or change in circumstance occurs. There were no transfers between Level 1 and Level 2 during the nine months ended September 30, 2016.

The Company’s assets and liabilities measured at fair value on a recurring basis consisted of the following:

			Fair Value Measurements at Reporting Date Using
(in thousands)	September 30, 2016		Level 1		Level 2
Fair Value Assets:
Money market funds	$	481	$	481	$	—
Marketable securities:
Municipal bonds	$	35,727	$	—	$	35,727
Corporate bonds		26,669		—		26,669
Certificates of deposit		951		—		951
Total marketable securities	$	63,347	$	—	$	63,347
Foreign currency forward contracts	$	354	$	—	$	354
Fair Value Liabilities:
Foreign currency forward contracts	$	393	$	—	$	393

			Fair Value Measurements at Reporting Date Using
(in thousands)	December 31, 2015		Level 1		Level 2
Fair Value Assets:
Money market funds	$	573	$	573	$	—
Marketable securities:
Municipal bonds	$	57,335	$	—	$	57,335
Corporate bonds		66,815		—		66,815
Certificates of deposit		1,902		—		1,902
Total marketable securities	$	126,052	$	—	$	126,052
Foreign currency forward contracts	$	48	$	—	$	48
Fair Value Liabilities:
Foreign currency forward contracts	$	1,052	$	—	$	1,052

Assets Measured at Fair Value on a Nonrecurring Basis

Assets recorded at fair value on a nonrecurring basis, such as property and equipment, and intangible assets, are recognized at fair value when they are impaired. During the nine months of 2016 and 2015, the Company did not recognize any impairments on its assets measured at fair value on a nonrecurring basis.

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6. TRADE ACCOUNTS RECEIVABLE, NET OF ALLOWANCE

Unbilled trade accounts receivable primarily relate to services earned under time and materials arrangements and to license, maintenance, and cloud arrangements that have commenced or been delivered in excess of scheduled invoicing.

(in thousands)	September 30, 2016			December 31, 2015
Trade accounts receivable	$	178,846		$	190,820
Unbilled trade accounts receivable		34,280			25,657
Total accounts receivable		213,126			216,477
Allowance for sales credit memos		(4,564	)		(4,631	)
	$	208,562		$	211,846

7. GOODWILL AND OTHER INTANGIBLE ASSETS

The following table presents the changes in the carrying amount of goodwill:

(in thousands)	2016
Balance as of January 1,	$	46,776
Goodwill acquired during the year		27,311
Currency translation adjustments		(216	)
Balance as of September 30,	$	73,871

Intangible assets are recorded at cost and are amortized using the straight-line method over their estimated useful lives.

(in thousands)	Range of Useful Lives		Cost		Accumulated Amortization			Net Book Value
As of September 30, 2016
Customer related intangibles		4-10 years	$	63,134	$	(35,714	)	$	27,420
Technology		3-10 years		58,942		(38,908	)		20,034
Other intangibles		3 years		5,361		(5,353	)		8
Total			$	127,437	$	(79,975	)	$	47,462
As of December 31, 2015
Customer related intangibles		4-9 years	$	49,546	$	(30,465	)	$	19,081
Technology		3-9 years		48,342		(34,282	)		14,060
Other intangibles		3 years		5,361		(5,084	)		277
Total			$	103,249	$	(69,831	)	$	33,418

Amortization expense of acquired intangibles is reflected in the Company’s unaudited condensed consolidated statements of operations as follows:

	Three Months Ended September 30,				Nine Months Ended September 30,
(in thousands)	2016		2015		2016		2015
Cost of revenue	$	1,642	$	1,351	$	4,626	$	4,041
Selling and marketing		1,867		1,537		5,274		4,602
General and administrative		90		91		268		593
Total amortization expense	$	3,599	$	2,979	$	10,168	$	9,236

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Amortization of intangibles is estimated to be recorded over their remaining useful lives as follows:

(in thousands) as of September 30, 2016	Future estimated amortization expense
Remainder of 2016	$	3,267
2017		12,335
2018		11,335
2019		5,543
2020		2,647
2021 and thereafter		12,335
	$	47,462

8. ACQUISITION

On April 11, 2016, the Company acquired OpenSpan, Inc. (“OpenSpan”), a privately held software provider of robotic process automation and workforce analytics software for $48.8 million in cash, net of $1.8 million in cash acquired. As of September 30, 2016, $7.4 million of the cash consideration remains in escrow and will remain for up to an 18-month period after the acquisition as security for the indemnification obligations of the selling shareholders.

During the third quarter and nine months of 2016, the Company incurred $0.1 million and $2.6 million, respectively, of direct and incremental expenses that were primarily legal and advisory fees and due diligence costs to affect the acquisition.

In allocating the total purchase consideration based on estimated fair values, the Company recorded $27.3 million of goodwill, which is nondeductible for income tax purposes, and $24.3 million of intangible assets with a weighted-average amortization period of 9.7 years. The estimated fair values of assets acquired and liabilities assumed may be subject to change as additional information is received and certain tax returns are finalized. The Company expects to finalize the valuation no later than one year from the acquisition date.

9. ACCRUED EXPENSES

(in thousands)	September 30, 2016		December 31, 2015
Partner commissions	$	2,661	$	3,319
Other taxes		7,544		10,070
Employee reimbursable expenses		2,312		1,426
Dividends payable		2,291		2,297
Professional services contractor fees		4,723		4,580
Self-insurance health and dental claims		2,428		2,129
Professional fees		2,679		2,937
Short-term deferred rent		1,752		1,600
Income taxes payable		1,268		5,464
Acquisition-related expenses and merger consideration		362		834
Restructuring		132		394
Marketing and sales program expenses		1,242		1,397
Cloud hosting expenses		858		1,370
Foreign currency forward contracts		393		1,052
Fixed assets in progress		2,981		1,632
Other		2,744		2,267
	$	36,370	$	42,768

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10. DEFERRED REVENUE

(in thousands)	September 30, 2016		December 31, 2015
Software license	$	28,630	$	40,886
Maintenance		95,378		95,262
Cloud		10,123		8,948
Services		6,327		10,777
Current deferred revenue		140,458		155,873
Software license		6,929		12,389
Maintenance		1,701		2,227
Cloud		1,598		1,189
Long-term deferred revenue		10,228		15,805
	$	150,686	$	171,678

11. STOCK-BASED COMPENSATION

The following table presents the stock-based compensation expense included in the Company’s unaudited condensed consolidated statements of operations:

	Three Months Ended September 30,						Nine Months Ended September 30,
(in thousands)	2016			2015			2016			2015
Cost of revenues	$	3,117		$	2,285		$	8,711		$	6,519
Operating expenses		7,701			5,806			21,923			16,486
Total stock-based compensation before tax	$	10,818		$	8,091		$	30,634		$	23,005
Income tax benefit	$	(3,227	)	$	(2,326	)	$	(8,917	)	$	(6,437	)

During the nine months of 2016, the Company issued approximately 812,000 shares of common stock to its employees and 18,000 shares of common stock to its non-employee directors under the Company’s share-based compensation plans.

During the nine months of 2016, the Company granted approximately 1,802,000 restricted stock units (“RSUs”) and 2,567,000 non-qualified stock options to its employees with total fair values of approximately $45.5 million and $21.2 million, respectively. This includes approximately 225,000 RSUs which were granted in connection with the election by employees to receive 50% of their 2016 target incentive compensation under the Company’s Corporate Incentive Compensation Plan in the form of RSUs instead of cash. Stock-based compensation of approximately $5.6 million associated with this RSU grant will be recognized over a one-year period beginning on the grant date. During the nine months of 2016, the Company also granted approximately 36,000 RSUs to its non-employee directors with a total fair value of $1 million, which primarily vested 25% on the grant date and will vest 25% quarterly thereafter.

The Company recognizes stock based compensation on the accelerated recognition method, treating each vesting tranche as if it were an individual grant. As of September 30, 2016, the Company had approximately $51.1 million of unrecognized stock-based compensation expense, net of estimated forfeitures, related to all unvested RSUs and unvested stock options that is expected to be recognized over a weighted-average period of 2.1 years.

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12. EARNINGS PER SHARE

Basic earnings per share is computed using the weighted-average number of common shares outstanding during the applicable period. Diluted earnings per share is computed using the weighted-average number of common shares outstanding during the applicable period, plus the dilutive effect of outstanding options and RSUs, using the treasury stock method and the average market price of the Company’s common stock during the applicable period. Certain shares related to some of the Company’s outstanding stock options and RSUs were excluded from the computation of diluted earnings per share because they were anti-dilutive in the periods presented, but could be dilutive in the future.

	Three Months Ended September 30,				Nine Months Ended September 30,
(in thousands, except per share amounts)	2016		2015		2016		2015
Basic
Net income	$	2,418	$	6,325	$	15,070	$	15,364
Weighted-average common shares outstanding		76,278		76,534		76,323		76,521
Earnings per share, basic	$	0.03	$	0.08	$	0.20	$	0.20
Diluted
Net income	$	2,418	$	6,325	$	15,070	$	15,364
Weighted-average common shares outstanding, basic		76,278		76,534		76,323		76,521
Weighted-average effect of dilutive securities:
Stock options		1,613		1,603		1,556		1,546
RSUs		1,191		1,037		1,097		839
Effect of assumed exercise of stock options and RSUs		2,804		2,640		2,653		2,385
Weighted-average common shares outstanding, assuming dilution		79,082		79,174		78,976		78,906
Earnings per share, diluted	$	0.03	$	0.08	$	0.19	$	0.19
Outstanding options and RSUs excluded as impact would be anti-dilutive		296		320		368		201

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13. GEOGRAPHIC INFORMATION AND MAJOR CLIENTS

Operating segments are defined as components of an enterprise, about which separate financial information is available that is evaluated regularly by the chief operating decision maker (“CODM”) in deciding how to allocate resources and in assessing performance.

The Company develops and licenses software applications for customer engagement and its Pega^® 7 Platform, and provides consulting services, maintenance, and training related to its offerings. The Company derives substantially all of its revenue from the sale and support of one group of similar products and services—software that provides case management, business process management, and real-time decisioning solutions to improve customer engagement and operational excellence in the enterprise applications market. To assess performance, the Company’s CODM, who is the chief executive officer, reviews financial information on a consolidated basis. Therefore, the Company determined it has one reportable segment—Customer Engagement Solutions and one reporting unit.

The Company’s international revenue is from clients based outside of the U.S. The Company derived its revenue from the following geographic areas:

	Three Months Ended September 30,								Nine Months Ended September 30,
(Dollars in thousands)	2016				2015				2016				2015
U.S.	$	111,274	61	%	$	89,640	55	%	$	308,049	56	%	$	267,671	56	%
Other Americas		7,952	4	%		6,602	4	%		49,494	9	%		46,278	10	%
U.K.		21,490	12	%		19,491	12	%		77,181	14	%		60,867	13	%
Other EMEA (1)		23,656	13	%		20,672	13	%		67,314	12	%		55,376	11	%
Asia Pacific		18,430	10	%		25,998	16	%		48,618	9	%		48,148	10	%
	$	182,802	100	%	$	162,403	100	%	$	550,656	100	%	$	478,340	100	%

⁽¹⁾  Includes Europe, the Middle East and Africa (“Other EMEA”).

There were no clients accounting for 10% or more of the Company’s total revenue during the third quarter and nine months of 2016 and 2015.

Clients accounting for 10% or more of the Company’s total outstanding trade receivables, net of allowance, were as follows:

(Dollars in thousands)	As of September 30, 2016			As of December 31, 2015
Trade receivables, net of allowances	$	208,562		$	211,846
Client A		—	%		10	%

Item 2. Management’s Discussion and Analysis of Financial Condition and Results of Operations

Forward-Looking Statements

This Quarterly Report on Form 10-Q contains or incorporates forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995. These statements include, but are not limited to, statements about our future financial performance and business plans, the adequacy of our liquidity and capital resources, the continued payment of quarterly dividends by the Company, the timing of recognizing revenue under existing license and cloud arrangements. These forward-looking statements are based on current expectations, estimates, forecasts, and projections about the industry and markets in which we operate, and management’s beliefs and assumptions. In addition, other written or oral statements that constitute forward-looking statements may be made by us or on our behalf. Words such as “expect,” “anticipate,” “intend,” “plan,” “believe,” “could,” “estimate,” “may,” “target,” “strategy,” “is intended to,” “project,” “guidance,” or variations of such words and similar expressions are intended to identify such forward-looking statements. These statements are not guarantees of future performance and involve certain risks, uncertainties, and assumptions that are difficult to predict. Important factors that could cause actual future activities and results to differ include, among others, variation in demand for our products and services and the difficulty in predicting the completion of product acceptance and other factors affecting the timing of license revenue recognition; the ongoing consolidation in the financial services, insurance, healthcare, and communications markets; reliance on third party relationships; the potential loss of vendor specific objective evidence (“VSOE”) for our consulting services; the inherent risks associated with international operations and the continued weakness in international economies; foreign currency

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exchange rates; the financial impact of the Company’s past acquisitions, including the recent OpenSpan acquisition, and any future acquisitions; and management of the Company’s growth. These risks are described more completely in Item 1A of Part I of our Annual Report on Form 10-K for the year ended December 31, 2015. We do not intend to update or revise any forward-looking statements publicly, whether as a result of new information, future events, or otherwise.

Business overview

We develop, market, license, and support software applications for marketing, sales and onboarding, customer service, and operations. In addition, we license our Pega^® 7 Platform for clients that wish to build and extend their own applications. The Pega^® 7 Platform assists our clients in building, deploying, and evolving enterprise applications, creating an environment in which business and IT can collaborate to manage back office operations, front office sales, marketing, and/or customer service needs. We also provide consulting services, maintenance, and training for our software. Our software applications and Pega^® 7 Platform can be deployed in the cloud or on-premises.

Our clients include Global 3000 companies and government agencies that seek to manage complex enterprise systems and customer service issues with greater agility and cost-effectiveness. Our strategy is to sell a client a series of licenses, each focused on a specific purpose or area of operations in support of longer term enterprise-wide digital transformation initiatives.

Our license revenue is primarily derived from sales of our applications and our Pega^® 7 Platform. Our consulting services revenue is primarily related to new license implementations. We offer training for our staff, clients, and partners at our regional training facilities and at third-party facilities, including client sites. Our online training through Pega^® Academy provides an alternative way to learn our software in a virtual environment. We believe that this online training will continue to expand the number of trained experts at a faster pace.

In the third quarter of 2016 and 2015, sales to clients based outside of the United States of America (“U.S.”) represented approximately 39% and 45% of our total revenue, respectively. For each of the nine month periods of 2016 and 2015, sales to clients based outside of the U.S. represented approximately 44% of our total revenue.

At the end of June 2016, the United Kingdom (the “U.K.”) held a referendum in which U.K. voters approved an exit from the European Union (the “E.U.”), commonly referred to as “Brexit”. While Brexit has not had a meaningful impact on our business momentum, it has resulted in a sharp decline in the value of the British pound, slightly reducing revenue during the three and nine months ended September 30, 2016, but with no material impact on our results of operations. Prolonged weakening of the British pound relative to the U.S. dollar may adversely affect our revenue and results of operations in future periods.

We continue to expand our sales and marketing capacity to achieve broader market coverage, with sales and marketing costs representing 37% and 35% of revenue during the nine months of 2016 and 2015, respectively. We are investing heavily in research and development to expand and improve our software offerings, with research and development costs representing 20% of revenue during each of the nine months of 2016 and 2015.

Also, in evaluating the financial condition and operating performance of our business, management focuses on the following key financial metrics:

	Three Months Ended September 30,				Increase (Decrease)					Nine Months Ended September 30,				Increase (Decrease)
(Dollars in thousands, except per share amounts)	2016		2015							2016		2015
Total revenue	$	182,802	$	162,403	$	20,399		13	%	$	550,656	$	478,340	$	72,316		15	%
License revenue	$	68,833	$	58,948	$	9,885		17	%	$	207,849	$	180,420	$	27,429		15	%
Recurring revenue (1)	$	94,830	$	79,022	$	15,808		20	%		295,929		248,939	$	46,990		19	%
Diluted earnings per share	$	0.03	$	0.08	$	(0.05	)	(63	)%	$	0.19	$	0.19	$	—		—	%
Cash flow provided by operating activities											17,396		54,928		(37,532	)	(68	)%

⁽¹⁾  Recurring revenue includes maintenance, cloud, and term license revenue and is derived from the amounts reported within the Results of Operations—Revenue tables.

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In addition to the key financial metrics listed above, management also focuses on new license signings and backlog:

During the nine months of 2016 and 2015, approximately 81% and 62%, respectively, of the value of new license arrangements were executed with existing clients.

We compute license and cloud backlog by adding deferred license and cloud revenue as recorded on the balance sheet and license and cloud commitments, which are not yet billed and not recorded on our balance sheet. License and cloud backlog may vary in any given period depending on the amount and timing of when arrangements are executed, as well as the mix between perpetual, term, and cloud license arrangements, which is dependent on our clients’ needs.

	As of September 30,
(Dollars in thousands)	2016		2015		% Change
Total deferred license and cloud revenue	$	47,280	$	55,370		(15	)%
Total license and cloud commitments not on the balance sheet		372,532		324,340		15	%
Total license and cloud backlog	$	419,812	$	379,710		11	%

We also regularly evaluate acquisitions or investment opportunities in complementary businesses, services and technologies, and intellectual property rights in an effort to expand and enhance our product offerings. On April 11, 2016, we acquired OpenSpan, Inc. (“OpenSpan”), a privately held software provider of robotic process automation and workforce analytics software for $48.8 million in cash, net of $1.8 million in cash acquired. Subsequent to the acquisition we unified the Pega Robotic Automation with our Pega^® 7 Platform for Case and Business Process Management and our portfolio of CRM applications. We believe this will enable clients to intelligently optimize how work gets done across the enterprise and more effectively automate tasks, streamline processes, increase employee productivity, and ultimately deliver better customer experiences.

Critical accounting policies

Management’s Discussion and Analysis of Financial Condition and Results of Operations is based upon our unaudited condensed consolidated financial statements, which have been prepared in accordance with accounting principles generally accepted in the U.S. and the rules and regulations of the SEC for interim financial reporting. The preparation of these financial statements requires us to make estimates and judgments that affect the reported amounts of assets, liabilities, revenues, and expenses, and the related disclosure of contingent assets and liabilities. We base our estimates and judgments on historical experience, knowledge of current conditions, and beliefs of what could occur in the future given available information.

There have been no changes in our critical accounting policies as disclosed in our Annual Report on Form 10-K for the year ended December 31, 2015. For more information regarding our critical accounting policies, we encourage you to read the discussion contained in Item 7 under the heading “Critical Accounting Estimates and Significant Judgments” and Note 2 “Significant Accounting Policies” included in the notes to the Consolidated Financial Statements contained in our Annual Report on Form 10-K for the year ended December 31, 2015.

Results of Operations

	Three Months Ended September 30,				Increase (Decrease)					Nine Months Ended September 30,				Increase (Decrease)
(Dollars in thousands)	2016		2015							2016		2015
Total revenue	$	182,802	$	162,403	$	20,399		13	%	$	550,656	$	478,340	$	72,316		15	%
Gross profit	$	122,365	$	106,962	$	15,403		14	%	$	373,609	$	318,059	$	55,550		17	%
Total operating expenses	$	116,867	$	96,251	$	20,616		21	%	$	347,626	$	290,189	$	57,437		20	%
Income from operations	$	5,498	$	10,711	$	(5,213	)	(49	)%	$	25,983	$	27,870	$	(1,887	)	(7	)%
Income before provision for income taxes	$	5,515	$	10,246	$	(4,731	)	(46	)%	$	24,506	$	24,007	$	499		2	%

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Revenue

Software license revenue

	Three Months Ended September 30,								Increase (Decrease)					Nine Months Ended September 30,								Increase
(Dollars in thousands)	2016				2015									2016				2015
Perpetual licenses	$	39,914	58	%	$	40,455	69	%	$	(541	)	(1	)%	$	105,734	51	%	$	103,547	57	%	$	2,187	2	%
Term licenses		28,919	42	%		18,493	31	%		10,426		56	%		102,115	49	%		76,873	43	%		25,242	33	%
Total license revenue	$	68,833	100	%	$	58,948	100	%	$	9,885		17	%	$	207,849	100	%	$	180,420	100	%	$	27,429	15	%

The mix between perpetual and term license arrangements executed in a particular period varies based on client needs. A change in the mix may cause our revenues to vary materially from period to period. A higher proportion of term license arrangements executed would generally result in more license revenue being recognized over longer periods. Additionally, some of our perpetual license arrangements include extended payment terms or additional rights of use, which may also result in the recognition of revenue over longer periods.

The increase in perpetual license revenue during the nine months of 2016 compared to the same period in 2015 was primarily due to the higher percentage of perpetual arrangements executed and recognized in revenue during the nine months of 2016 compared to the same period in 2015. The aggregate value of future payments due under noncancellable perpetual licenses was $19.7 million as of September 30, 2016 compared to $36.5 million as of September 30, 2015. We expect to recognize $3.9 million of the $19.7 million as revenue during the fourth quarter of 2016.

The increase in term license revenue during the third quarter of 2016 compared to the same period in 2015 was primarily due to a large term license renewal for which the second year of the term was recognized as revenue in the third quarter of 2016. The increase in term license revenue during the nine months of 2016 compared to the same period in 2015 was primarily due to a term license arrangement greater than $10 million for which the license fee for the three year license term was paid and recognized in full in the first quarter of 2016. The aggregate value of future payments due under noncancellable term licenses and our cloud arrangements grew to $352.8 million as of September 30, 2016 compared to $287.9 million as of September 30, 2015. We expect to recognize $26.7 million of the $352.8 million as revenue during the fourth quarter of 2016 in addition to new term license and Pega Cloud arrangements we may complete or prepayments we may receive from existing term license agreements. See the table of future cash receipts in Liquidity and Capital Resources—Cash Provided by Operating Activities.

Maintenance revenue

	Three Months Ended September 30,				Increase				Nine Months Ended September 30,				Increase
(Dollars in thousands)	2016		2015						2016		2015
Maintenance	$	55,038	$	52,285	$	2,753	5	%	$	163,174	$	150,366	$	12,808	9	%

The increases in maintenance revenue were primarily due to the continued growth in the aggregate value of the installed base of our software and continued strong renewal rates.

Services revenue

	Three Months Ended September 30,								Increase (Decrease)					Nine Months Ended September 30,								Increase
(Dollars in thousands)	2016				2015									2016				2015
Consulting services	$	46,829	80	%	$	41,472	81	%	$	5,357		13	%	$	144,263	80	%	$	121,810	83	%	$	22,453	18	%
Cloud		10,873	18	%		8,244	16	%		2,629		32	%		30,640	17	%		21,700	15	%		8,940	41	%
Training		1,229	2	%		1,454	3	%		(225	)	(15	)%		4,730	3	%		4,044	2	%		686	17	%
Total services	$	58,931	100	%	$	51,170	100	%	$	7,761		15	%	$	179,633	100	%	$	147,554	100	%	$	32,079	22	%

Consulting services revenue represents revenue primarily from new license implementations. Our consulting services revenue may fluctuate in future periods depending on the mix of new implementation projects we perform as compared to those performed by our enabled clients or led by our partners. The increase in consulting services revenue during the third quarter of 2016 compared to the same period of 2015 was primarily due to higher realization rates and revenue from two large projects. The increase in consulting services revenue during the nine months of 2016 compared to the same period in 2015 was due to the higher realization rates and revenue from the large projects discussed above, as well as unusually low demand in the first quarter of 2015 and revenue recognized on another two large projects in the first quarter of 2016, which had been delayed from 2015.

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Cloud revenue represents revenue from our Pega Cloud offerings. The increases in cloud revenue were primarily due to growth of our cloud client base.

Gross profit

	Three Months Ended September 30,						Increase				Nine Months Ended September 30,						Increase
(Dollars in thousands)	2016			2015							2016			2015
Software license	$	67,520		$	57,948		$	9,572	17	%	$	204,203		$	177,314		$	26,889	15	%
Maintenance		48,379			46,641			1,738	4	%		144,285			134,066			10,219	8	%
Services		6,466			2,373			4,093	172	%		25,121			6,679			18,442	276	%
Total gross profit	$	122,365		$	106,962		$	15,403	14	%	$	373,609		$	318,059		$	55,550	17	%
Total gross profit %		67	%		66	%						68	%		66	%
Software license gross profit %		98	%		98	%						98	%		98	%
Maintenance gross profit %		88	%		89	%						88	%		89	%
Services gross profit %		11	%		5	%						14	%		5	%

The increases in services gross profit percent were primarily due to the recognition of revenue in the first quarter of 2016 related to two large projects which had been delayed from prior periods, for which the majority of the associated costs had already been recognized in the third quarter and nine months of 2015.

Operating expenses

Amortization of intangibles

	Three Months Ended September 30,				Increase (Decrease)					Nine Months Ended September 30,				Increase (Decrease)
(Dollars in thousands)	2016		2015							2016		2015
Cost of revenue	$	1,642	$	1,351	$	291		22	%	$	4,626	$	4,041	$	585		14	%
Selling and marketing		1,867		1,537		330		21	%		5,274		4,602		672		15	%
General and administrative		90		91		(1	)	(1	)%		268		593		(325	)	(55	)%
	$	3,599	$	2,979	$	620		21	%	$	10,168	$	9,236	$	932		10	%

The increases were primarily due to the amortization associated with $24.3 million of intangible assets acquired from OpenSpan in April 2016.

Selling and marketing

	Three Months Ended September 30,						Increase				Nine Months Ended September 30,						Increase
(Dollars in thousands)	2016			2015							2016			2015
Selling and marketing	$	67,032		$	53,640		$	13,392	25	%	$	202,126		$	169,764		$	32,362	19	%
As a percent of total revenue		37	%		33	%						37	%		35	%
Selling and marketing headcount at September 30,												875			707			168	24	%

Selling and marketing expenses include compensation, benefits, and other headcount-related expenses associated with our selling and marketing personnel as well as advertising, promotions, trade shows, seminars, and other programs. Selling and marketing expenses also include the amortization of customer related intangibles.

The increase in the third quarter of 2016 compared to the same period in 2015 was primarily due to a $7.9 million increase in compensation, benefits, and employee travel expenses associated with higher headcount and a $3.8 million increase in sales commissions associated with the higher value of new license arrangements executed during the third quarter of 2016 compared to the same period in 2015.

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The increase in the nine months of 2016 compared to the same period in 2015 was primarily due to a $23.8 million increase in compensation, benefits, and employee travel expenses associated with higher headcount and a $2.5 million increase in sales and marketing program expenses primarily related to our digital advertising and brand awareness campaigns.

The increase in headcount reflects our efforts to increase our sales capacity to target new accounts in existing industries, as well as to expand coverage in new industries and geographies and to increase the number of our sales opportunities.

Research and development

	Three Months Ended September 30,						Increase				Nine Months Ended September 30,						Increase
(Dollars in thousands)	2016			2015							2016			2015
Research and development	$	38,036		$	33,032		$	5,004	15	%	$	108,530		$	94,248		$	14,282	15	%
As a percent of total revenue		21	%		20	%						20	%		20	%
Research and development headcount at September 30,												1,437			1,189			248	21	%

Research and development expenses include compensation, benefits, contracted services, and other headcount-related expenses associated with the creation and development of our products, as well as enhancements and design changes to existing products and integration of acquired technologies.

The increases in the third quarter and nine months of 2016 compared to the same periods in 2015 were primarily due to a $4.1 million and $12.3 million increase, respectively, in compensation and benefit expenses associated with higher headcount.

The increase in headcount primarily reflects the growth in our India research facility which usually lowers our average compensation expense per employee.

General and administrative

	Three Months Ended September 30,						Increase				Nine Months Ended September 30,						Increase
(Dollars in thousands)	2016			2015							2016			2015
General and administrative	$	11,725		$	9,579		$	2,146	22	%	$	34,067		$	26,138		$	7,929	30	%
As a percent of total revenue		6	%		6	%						6	%		5	%
General and administrative headcount at September 30,												371			327			44	13	%

General and administrative expenses include compensation, benefits, and other headcount-related expenses associated with finance, legal, corporate governance, and other administrative headcount. They also include accounting, legal, and other professional consulting and administrative fees. The general and administrative headcount includes employees in human resources, information technology, and corporate services departments whose costs are allocated to our other functional departments.

The increase in the third quarter of 2016 compared to the same period in 2015 was primarily due to a $1.7 million increase in compensation and benefits expenses associated with higher headcount.

The increase in the nine months of 2016 compared to the same period in 2015 was primarily due to the fact that the first quarter of 2016 did not include a $1.8 million benefit from the settlement of our indemnification claims against the former Antenna, Inc. shareholders and a $1.6 million benefit from the settlement of certain indirect tax liabilities, which reduced our general and administrative expenses in the first quarter of 2015. The increase was also due to a $2.6 million increase in compensation and benefits expenses associated with higher headcount and a $1.2 million increase in legal expenses in the nine months of 2016 compared to the same period in 2015.

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Stock-based compensation

The following table summarizes stock-based compensation expense included in our unaudited condensed consolidated statements of operations:

	Three Months Ended September 30,						Increase				Nine Months Ended September 30,						Increase
(Dollars in thousands)	2016			2015							2016			2015
Cost of revenues	$	3,117		$	2,285		$	832	36	%	$	8,711		$	6,519		$	2,192	34	%
Operating expenses		7,701			5,806			1,895	33	%		21,923			16,486			5,437	33	%
Total stock-based compensation before tax	$	10,818		$	8,091		$	2,727	34	%	$	30,634		$	23,005		$	7,629	33	%
Income tax benefit	$	(3,227	)	$	(2,326	)					$	(8,917	)	$	(6,437	)

The increases were primarily due to the increased value of our annual periodic equity awards granted in March 2015 and 2016. These awards generally have a five-year vesting schedule.

Non-operating income and expenses, net

	Three Months Ended September 30,						Increase (Decrease)					Nine Months Ended September 30,						Increase (Decrease)
(Dollars in thousands)	2016			2015								2016			2015
Foreign currency transaction gain (loss)	$	1,082		$	(412	)	$	1,494		n/m		$	2,764		$	(4,342	)	$	7,106		n/m
Interest income, net		172			278			(106	)	(38	)%		650			807			(157	)	(19	)%
Other expense, net		(1,237	)		(331	)		(906	)	274	%		(4,891	)		(328	)		(4,563	)	n/m
Non-operating loss	$	17		$	(465	)	$	482		(104	)%	$	(1,477	)	$	(3,863	)	$	2,386		(62	)%

n/m - not meaningful

We use foreign currency forward contracts (“forward contracts”) to hedge our exposure to fluctuations in foreign currency exchange rates associated with our foreign currency denominated cash, accounts receivable, and intercompany receivables and payables held by our U.S. parent company in currencies other than the U.S. dollar and by our U.K. subsidiary in currencies other than the British pound.

These forward contracts are not designated as hedging instruments. As a result, we record the fair value of the outstanding contracts at the end of the reporting period in our consolidated balance sheet, with any fluctuations in the value of these contracts recognized in other expense, net.

See Note 4 “Derivative Instruments” in the notes to the accompanying unaudited condensed consolidated financial statements for discussion of our use of forward contracts.

Provision for income taxes

We account for income taxes at each interim period using our estimated annual effective tax rate and adjust for discrete tax items recorded in the same period. The provision for income taxes represents current and future amounts owed for federal, state, and foreign taxes. During the third quarter of 2016 and 2015, we recorded tax provisions of $3.1 million and $3.9 million, respectively, which resulted in an effective tax rate of 56.2% and 38.3%, respectively. During the nine months of 2016 and 2015, we recorded tax provisions of $9.4 million and $8.6 million, respectively, which resulted in an effective tax rate of 38.5% and 36.0%, respectively. The slight increase in our effective tax rate for the nine months of 2016 compared to the same period in 2015 was due to the lower amount of favorable discrete items recognized in the third quarter of 2016. The quarterly effective tax rate may fluctuate depending on quarterly pre-tax income levels, the impact of discrete items, and changes in our estimated annual effective tax rate.

21

Liquidity and capital resources

	Nine Months Ended September 30,
(in thousands)	2016			2015
Cash provided by (used in):
Operating activities	$	17,396		$	54,928
Investing activities		(2,859	)		(42,736	)
Financing activities		(39,871	)		(25,662	)
Effect of exchange rate on cash		(1,309	)		(3,837	)
Net (decrease) in cash and cash equivalents	$	(26,643	)	$	(17,307	)
	As of September 30, 2016			As of December 31, 2015
Total cash, cash equivalents, and marketable securities	$	129,730		$	219,078

The decrease in cash and cash equivalents during the nine months of 2016 was primarily due to cash used in financing activities for share repurchases under our current common stock repurchase program. We believe that our current cash, cash equivalents, marketable securities, and cash flow from operations will be sufficient to fund our operations, our dividend payments, and our share repurchase program for at least the next 12 months.

We evaluate acquisition opportunities from time to time, which if pursued, could require use of our funds. On April 11, 2016, we acquired OpenSpan for $48.8 million in cash, net of cash acquired. $7.4 million of the cash consideration remains in escrow for up to an 18-month period after the acquisition as security for the indemnification obligations of the selling shareholders. During the nine months of 2016, we incurred direct and incremental expenses associated with the transaction of $2.6 million that are primarily professional fees to affect the acquisition. In addition, during the nine months of 2016 and 2015, we paid $0.3 million and $0.5 million, respectively, representing additional cash consideration to the selling shareholders of one of the three companies acquired in 2014 based on the achievement of certain performance milestones. We may be required to pay an additional $0.4 million in cash to the same selling shareholders based on the achievement of additional performance milestones through the end of 2016.

As of September 30, 2016, approximately $46.5 million of our cash and cash equivalents was held in our foreign subsidiaries. If it becomes necessary to repatriate these funds, we may be required to pay U.S. tax, net of any applicable foreign tax credits, upon repatriation. We consider the earnings of our foreign subsidiaries to be permanently reinvested and, as a result, U.S. taxes on such earnings are not provided. It is impractical to estimate the amount of U.S. tax we could have to pay upon repatriation due to the complexity of the foreign tax credit calculations. There can be no assurance that changes in our plans or other events affecting our operations will not result in materially accelerated or unexpected expenditures.

Cash provided by operating activities

The primary driver during the nine months of 2016 was net income of $15.1 million.

The primary drivers during the nine months of 2015 were net income of $15.4 million and a $21.4 million decrease in trade accounts receivable as a result of an increase in collections.

22

Future Cash Receipts from License and Cloud Arrangements

The timing of cash receipts may not coincide with the timing of future revenue recognition.

(in thousands) as of September 30, 2016	Contractual payments for term licenses and cloud arrangements not recorded on the balance sheet (1)		Other contractual license payments not recorded on the balance sheet (2)		Total
Remainder of 2016	$	26,737	$	3,871	$	30,608
2017		110,341		9,040		119,381
2018		96,155		4,598		100,753
2019		66,165		1,440		67,605
2020 and thereafter		53,406		779		54,185
Total	$	352,804	$	19,728	$	372,532

⁽¹⁾ These amounts are for our on-premises term licenses and hosted Pega Cloud service offerings. The timing of future revenue recognition may not coincide with the timing of the cash receipts.

⁽²⁾ These amounts are for perpetual licenses with extended payment terms and/or additional rights of use.

Total contractual future cash receipts due from our existing license and cloud arrangements were approximately $324.3 million as of September 30, 2015.

Cash used in investing activities

During the nine months of 2016, we acquired OpenSpan for $48.8 million, net of cash acquired, and invested $15.3 million primarily in internally developed software and leasehold improvements at our corporate headquarters, partially offset by proceeds received from the sales of marketable debt securities of $62.3 million.

During the nine months of 2015, we purchased marketable debt securities of $66.9 million and invested $10 million primarily in leasehold improvements to our office in Hyderabad, India, partially offset by proceeds received from the maturities of marketable debt securities of $33.9 million.

Cash used in financing activities

We used cash primarily for repurchases of our common stock, share repurchases for tax withholdings for the net settlement of our equity awards, and the payment of our quarterly dividend.

Since 2004, our Board of Directors has approved annual stock repurchase programs that have authorized the repurchase in the aggregate of up to $195 million of our common stock. Purchases under these programs have been made on the open market.

The following table is a summary of our repurchase activity under all of our repurchase programs during the nine months of 2016 and 2015:

	Nine Months Ended September 30,
	2016					2015
(Dollars in thousands)	Shares		Amount			Shares		Amount
Prior year authorization as of January 1,			$	40,534				$	13,284
Authorizations				25,879					50,000
Repurchases paid		1,028,101		(25,530	)		727,591		(16,705	)
Repurchases unsettled		6,000		(177	)		20,946		(510	)
Authorization remaining as of September 30,			$	40,706				$	46,069

In addition to the share repurchases made under our repurchase programs, we net settled the majority of our employee stock option exercises and RSU vestings, which resulted in the withholding of shares to cover the option exercise price and the minimum statutory tax withholding obligations.

23

During the nine months of 2016 and 2015, option and RSU holders net settled a total of 1,569,000 shares and 1,422,000 shares, respectively, of which only 775,000 shares and 745,000 shares, respectively, were issued to the option and RSU holders. The balance of the shares were surrendered to us to pay for the exercise price with respect to options and the applicable taxes for both options and RSUs. During the nine months of 2016 and 2015, instead of receiving cash from the equity holders, we withheld shares with a value of $10.8 million and $7.1 million, respectively, for withholding taxes, and $10.1 million and $8.5 million, respectively, for the exercise price of options.

Dividends

We declared a cash dividend of $0.09 per share and paid cash dividends of $6.9 million in each of the nine months of 2016 and 2015. It is our current intention to pay a quarterly cash dividend of $0.03 per share, however, the Board of Directors may terminate or modify this dividend program at any time without notice.

Item 3. Quantitative and Qualitative Disclosures about Market Risk

Market risk represents the risk of loss that may affect us due to adverse changes in financial market prices and rates. Our market risk exposure is primarily related to fluctuations in foreign exchange rates.

We use foreign currency forward contracts to hedge our exposures to fluctuations in non-functional currency exchange rates. See Note 4 “Derivative Instruments” in the notes to the accompanying unaudited condensed consolidated financial statements for further discussion.

There were no significant changes to our quantitative and qualitative disclosures about market risk during the nine months of 2016. Please refer to Part II, Item 7A. Quantitative and Qualitative Disclosures about Market Risk included in our Annual Report on Form 10-K for the year ended December 31, 2015 for a more complete discussion of our market risk exposure.

Item 4. Controls and Procedures

(a) Evaluation of Disclosure Controls and Procedures

Our management, with the participation of our Chief Executive Officer, or CEO, and Chief Financial Officer, or CFO, evaluated the effectiveness of our disclosure controls and procedures (as defined in Rules 13a-15(e) and 15d-15(e) under the Securities Exchange Act) as of September 30, 2016. In designing and evaluating our disclosure controls and procedures, our management recognized that any controls and procedures, no matter how well designed and operated, can provide only reasonable assurance of achieving their objectives, and our management necessarily applied its judgment in evaluating the cost-benefit relationship of possible controls and procedures. Based on this evaluation, our CEO and CFO concluded that our disclosure controls and procedures were effective as of September 30, 2016.

(b) Changes in Internal Control over Financial Reporting

There have been no changes in our internal control over financial reporting (as defined in Rules 13a-15(f) and 15d-15(f) under the Securities Exchange Act) during the quarter ended September 30, 2016 that have materially affected, or are reasonably likely to materially affect, our internal control over financial reporting.

24

Part II—Other Information:

Item 1A. Risk Factors

We encourage you to carefully consider the risk factors identified in Part I, Item 1A. “Risk Factors” in our Annual Report on Form 10-K for the year ended December 31, 2015. These risk factors could materially affect our business, financial condition, and future results and could cause our actual business and financial results to differ materially from those contained in forward-looking statements made in this Quarterly Report on Form 10-Q or elsewhere by management from time to time. Except for the information presented below, which updates, and should be read in conjunction with, the risk factors and information disclosed in our Form 10-K, there have been no material changes during the nine months of 2016 to the risk factors disclosed in our Annual Report on Form 10-K for the year ended December 31, 2015.

Factors relating to our products and markets

We face risks from operations and clients based outside of the U.S. Sales to clients based outside of the U.S. represented approximately 45% of our total revenue in the last three fiscal years and approximately 44% of our total revenue in the nine months of 2016. We market products and render consulting and training services to clients based outside of the U.S. including clients based in Canada, Europe, Latin America, Asia, and Australia. We have established offices in North America, Europe (including Russia and Turkey), Asia (including India), and Australia. We believe that growth will necessitate expanded international operations, requiring a diversion of managerial attention and increased costs. We anticipate hiring additional personnel to accommodate international growth, and we may also enter into agreements with local distributors, representatives, or resellers. If we are unable to do one or more of these things in a timely manner, our growth, if any, in our foreign operations may be restricted, and our business, operating results, and financial condition could be materially and adversely affected.

In addition, we may not be able to maintain or increase international market demand for our products. Additional risks inherent in our international business activities generally include:

• laws and business practices favoring local competitors;

• compliance with multiple, conflicting and changing governmental laws and regulations, including employment, tax, privacy and data privacy and protection laws and regulations, increased tariffs and other trade barriers;

• the costs of localizing products for local markets, including translation into foreign languages and associated expenses;

• longer payment cycles and credit and collectability risk on our foreign trade receivables;

• difficulties in enforcing contractual and intellectual property rights;

• heightened fraud and anti-bribery awareness risks;

• treatment of revenue from international sources and changes to tax codes, including being subject to foreign tax laws, being liable for paying withholding income or other taxes in foreign jurisdictions, and other potentially adverse tax consequences (including restrictions on repatriating earnings and the threat of “double taxation”);

• managing our international operations, including increased accounting and internal control expenses;

• heightened risks of political and economic instability; and

• foreign currency exchange rate fluctuations and controls.

One or more of these factors may have a material adverse effect on our foreign operations, and, consequently, on our business, operating results, and financial condition.

On June 23, 2016, the U.K. held a referendum in which U.K. voters approved an exit from the E.U., commonly referred to as “Brexit”. As a result of the referendum, it is expected that the British government will begin negotiating the future terms of the U.K.’s relationship with the E.U., including the terms of trade between the U.K. and the E.U. The announcement of Brexit caused significant volatility in global stock markets and currency exchange rate fluctuations that resulted in the strengthening of the U.S. dollar against foreign currencies in which we conduct business. The future effects of Brexit will depend on any agreements the U.K. makes to retain access to E.U. markets either during a transitional period or more permanently. The measures could potentially disrupt the markets we serve and may cause our customers to closely monitor their costs and reduce their spending budget on our products and services. In addition, Brexit could lead to legal uncertainty and potentially divergent national laws and regulations as the U.K. determines which E.U. laws to replace or replicate. Given the lack of comparable precedent, it is unclear what financial, trade and legal implications the withdrawal of the U.K. from the E.U. would have and how such withdrawal would affect us. Adverse consequences such as deterioration in economic conditions, volatility in currency exchange rates, and prohibitive laws and regulations could have a negative impact on our business, operating results, and financial condition.

25

We are exposed to fluctuations in currency exchange rates that could negatively impact our financial results and cash flows. Because a significant portion of our business is conducted outside the U.S., we face exposure to adverse movements in foreign currency exchange rates. Our international sales are usually denominated in foreign currencies. The operating expenses of our foreign operations are also primarily denominated in foreign currencies, which partially offset our foreign currency exposure on our international sales. Our results of operations and cash flows are subject to fluctuations due to changes in foreign currency exchange rates, particularly changes in the U.S. dollar, the Euro, and the Australian dollar relative to the British pound and the Euro and Indian rupee relative to the U.S. dollar. These exposures may change over time as business practices evolve, and they could have a material adverse impact on our financial results and cash flows. We use foreign currency forward contracts (“forward contracts”) to hedge our exposure to changes in foreign currency exchange rates associated with our foreign currency denominated cash, accounts receivable, and intercompany receivables and payables held by our U.S. parent company and Pegasystems Limited, its U.K. subsidiary. These forward contracts have terms not greater than six months and are intended to partially mitigate exposure to the foreign currency transaction gains and losses. We do not enter into any hedging contracts for trading or speculative purposes. Our realized gain or loss with respect to foreign currency fluctuations will generally depend on the size and type of cross-currency exposures that we enter into; the currency exchange rates associated with these exposures and changes in those rates; whether we have entered into forward contracts to offset these exposures; and other factors. All of these factors could materially impact our operating results, financial condition, and cash flows.

The announcement of Brexit adversely impacted global markets, including currencies, and resulted in a sharp decline in the value of the British pound, as compared to the U.S. dollar and other currencies. Volatility in exchange rates is expected to continue in the short term as the U.K. negotiates its exit from the E.U. A weaker British pound compared to the U.S. dollar during a reporting period causes our international revenue to be translated into fewer U.S. dollars. Continued weakening of the British pound relative to the U.S. dollar may adversely affect our results of operations.

Item 2. Unregistered Sales of Equity Securities and Use of Proceeds

The following table sets forth information regarding our repurchases of our common stock during the third quarter of 2016:

Period	Total Number of Shares Purchased		Average Price Paid per Share		Total Number of Shares Purchased as Part of Publicly Announced Share Repurchase Programs (1)		Approximate Dollar Value of Shares That May Yet Be Purchased Under Publicly Announced Share Repurchase Programs (1) (in thousands)
7/1/2016 - 7/31/2016		64,328	$	27.61		64,328	$	45,335
8/1/2016 - 8/31/2016		109,870	$	25.87		109,870	$	42,493
9/1/2016 - 9/30/2016		65,100	$	27.45		65,100	$	40,706
Total		239,298	$	26.77

⁽¹⁾ Since 2004, our Board of Directors has approved stock repurchase programs that have authorized the repurchase, in the aggregate, of up to $195 million of our common stock. On May 20, 2016, we announced that our Board of Directors extended the expiration date of the current stock repurchase program to June 30, 2017 and increased the amount of stock the Company is authorized to repurchase to $50 million between May 18, 2016 and June 30, 2017 (the “Current Program”). Under the Current Program, purchases may be made from time to time on the open market or in privately negotiated transactions. Shares may be repurchased in such amounts as market conditions warrant, subject to regulatory and other considerations. We have established a pre-arranged stock repurchase plan, intended to comply with the requirements of Rule 10b5-1 under the Securities Exchange Act of 1934, as amended (the “Exchange Act”), and Rule 10b-18 under the Exchange Act (the “10b5-1 Plan”). All share repurchases under the Current Program during closed trading window periods will be made pursuant to the 10b5-1 Plan.

Item 6. Exhibits

The exhibits listed in the Exhibit Index immediately preceding such exhibits are filed or furnished, as the case may be, as part of this report and such Exhibit Index is incorporated herein by reference.

26

SIGNATURE

Pursuant to the requirements of the Securities Exchange Act of 1934, the Registrant has duly caused this report to be signed on its behalf by the undersigned thereunto duly authorized.

	Pegasystems Inc.
Date:  November 2, 2016	By:	/s/    KENNETH STILLWELL
		Kenneth Stillwell
		Chief Financial Officer and Chief Administrative Officer
		(Principal Financial Officer)

27

PEGASYSTEMS INC.

Exhibit Index

Exhibit No.	Description
31.1	Certification pursuant to Exchange Act Rules 13a-14 and 15d-14 of the Chief Executive Officer.
31.2	Certification pursuant to Exchange Act Rules 13a-14 and 15d-14 of the Chief Financial Officer.
32	Certification pursuant to 18 U.S.C. Section 1350 of the Chief Executive Officer and the Chief Financial Officer.
101	The following materials from Pegasystems Inc.’s Quarterly Report on Form 10-Q for the quarter ended September 30, 2016 formatted in XBRL (Extensible Business Reporting Language): (i) the Unaudited Condensed Consolidated Balance Sheets, (ii) the Unaudited Condensed Consolidated Statements of Operations, (iii) the Unaudited Condensed Consolidated Statements of Comprehensive Income, (iv) the Unaudited Condensed Consolidated Statements of Cash Flows, and (v) the Notes to Unaudited Condensed Consolidated Financial Statements.

28

EX-31.1

Exhibit 31.1

CERTIFICATION

I, Alan Trefler, certify that:

1. I have reviewed this Quarterly Report on Form 10-Q of Pegasystems Inc.;

2. Based on my knowledge, this report does not contain any untrue statement of a material fact or omit to state a material fact necessary to make the statements made, in light of the circumstances under which such statements were made, not misleading with respect to the period covered by this report;

3. Based on my knowledge, the financial statements, and other financial information included in this report, fairly present in all material respects the financial condition, results of operations and cash flows of the registrant as of, and for, the periods presented in this report;

4. The registrant’s other certifying officer and I are responsible for establishing and maintaining disclosure controls and procedures (as defined in Exchange Act Rules 13a-15(e) and 15d-15(e)) and internal control over financial reporting (as defined in Exchange Act Rules 13a-15(f) and 15d-15(f)) for the registrant and have:

a) designed such disclosure controls and procedures, or caused such disclosure controls and procedures to be designed under our supervision, to ensure that material information relating to the registrant, including its consolidated subsidiaries, is made known to us by others within those entities, particularly during the period in which this report is being prepared;

b) designed such internal control over financial reporting, or caused such internal control over financial reporting to be designed under our supervision, to provide reasonable assurance regarding the reliability of financial reporting and the preparation of financial statements for external purposes in accordance with generally accepted accounting principles;

c) evaluated the effectiveness of the registrant’s disclosure controls and procedures and presented in this report our conclusions about the effectiveness of the disclosure controls and procedures, as of the end of the period covered by this report based on such evaluation; and

d) disclosed in this report any change in the registrant’s internal control over financial reporting that occurred during the registrant’s most recent fiscal quarter (the registrant’s fourth fiscal quarter in the case of an annual report) that has materially affected, or is reasonably likely to materially affect, the registrant’s internal control over financial reporting; and

5. The registrant’s other certifying officer and I have disclosed, based on our most recent evaluation of internal control over financial reporting, to the registrant’s auditors and the audit committee of the registrant’s board of directors (or persons performing the equivalent functions):

a) all significant deficiencies and material weaknesses in the design or operation of internal control over financial reporting which are reasonably likely to adversely affect the registrant’s ability to record, process, summarize and report financial information; and

b) any fraud, whether or not material, that involves management or other employees who have a significant role in the registrant’s internal control over financial reporting.

Dated: November 2, 2016

/s/    ALAN TREFLER        

Alan Trefler

Chairman and Chief Executive Officer

(Principal Executive Officer)

EX-31.2

Exhibit 31.2

CERTIFICATION

I, Kenneth Stillwell, certify that:

1. I have reviewed this Quarterly Report on Form 10-Q of Pegasystems Inc.;

2. Based on my knowledge, this report does not contain any untrue statement of a material fact or omit to state a material fact necessary to make the statements made, in light of the circumstances under which such statements were made, not misleading with respect to the period covered by this report;

3. Based on my knowledge, the financial statements, and other financial information included in this report, fairly present in all material respects the financial condition, results of operations and cash flows of the registrant as of, and for, the periods presented in this report;

4. The registrant’s other certifying officer and I are responsible for establishing and maintaining disclosure controls and procedures (as defined in Exchange Act Rules 13a-15(e) and 15d-15(e)) and internal control over financial reporting (as defined in Exchange Act Rules 13a-15(f) and 15d-15(f)) for the registrant and have:

a) designed such disclosure controls and procedures, or caused such disclosure controls and procedures to be designed under our supervision, to ensure that material information relating to the registrant, including its consolidated subsidiaries, is made known to us by others within those entities, particularly during the period in which this report is being prepared;

b) designed such internal control over financial reporting, or caused such internal control over financial reporting to be designed under our supervision, to provide reasonable assurance regarding the reliability of financial reporting and the preparation of financial statements for external purposes in accordance with generally accepted accounting principles;

c) evaluated the effectiveness of the registrant’s disclosure controls and procedures and presented in this report our conclusions about the effectiveness of the disclosure controls and procedures, as of the end of the period covered by this report based on such evaluation; and

d) disclosed in this report any change in the registrant’s internal control over financial reporting that occurred during the registrant’s most recent fiscal quarter (the registrant’s fourth fiscal quarter in the case of an annual report) that has materially affected, or is reasonably likely to materially affect, the registrant’s internal control over financial reporting; and

5. The registrant’s other certifying officer and I have disclosed, based on our most recent evaluation of internal control over financial reporting, to the registrant’s auditors and the audit committee of the registrant’s board of directors (or persons performing the equivalent functions):

a) all significant deficiencies and material weaknesses in the design or operation of internal control over financial reporting which are reasonably likely to adversely affect the registrant’s ability to record, process, summarize and report financial information; and

b) any fraud, whether or not material, that involves management or other employees who have a significant role in the registrant’s internal control over financial reporting.

Dated: November 2, 2016

/s/    KENNETH STILLWELL        

Kenneth Stillwell

Chief Financial Officer and

Chief Administrative Officer

(Principal Financial Officer)

EX-32

Exhibit 32

CERTIFICATION PURSUANT TO SECTION 1350, AS ADOPTED PURSUANT TO

SECTION 906 OF THE SARBANES-OXLEY ACT OF 2002

In connection with the Quarterly Report of Pegasystems Inc. (the Company) on Form 10-Q for the quarter ended September 30, 2016 as filed with the Securities and Exchange Commission on the date hereof (the “Report”), Alan Trefler, Chairman and Chief Executive Officer of Pegasystems Inc., and Kenneth Stillwell, Chief Financial Officer and Chief Administrative Officer of Pegasystems Inc., each certifies, pursuant to 18 U.S.C. Section 1350, as adopted pursuant to Section 906 of the Sarbanes-Oxley Act of 2002, that:

1. The Report fully complies with the requirements of Section 13(a) or 15(d) of the Securities Exchange Act of 1934; and

2. The information contained in the Report fairly presents, in all material respects, the financial condition and results of operations of the Company.

Dated: November 2, 2016

/s/    ALAN TREFLER        

Alan Trefler

Chairman and Chief Executive Officer

(Principal Executive Officer)

/s/    KENNETH STILLWELL        

Kenneth Stillwell

Chief Financial Officer and

Chief Administrative Officer

(Principal Financial Officer)

XML

Document and Entity Information - shares	9 Months Ended
	Sep. 30, 2016	Oct. 24, 2016
Document Information [Line Items]
Document Type	10-Q
Amendment Flag	false
Document Period End Date	Sep. 30, 2016
Document Fiscal Year Focus	2016
Document Fiscal Period Focus	Q3
Trading Symbol	PEGA
Entity Registrant Name	PEGASYSTEMS INC
Entity Central Index Key	0001013857
Current Fiscal Year End Date	--12-31
Entity Filer Category	Large Accelerated Filer
Entity Common Stock, Shares Outstanding		76,327,875

XML

UNAUDITED CONDENSED CONSOLIDATED BALANCE SHEETS - USD ($) $ in Thousands	Sep. 30, 2016	Dec. 31, 2015
Current assets:
Cash and cash equivalents	$ 66,383	$ 93,026
Marketable securities	63,347	126,052
Total cash, cash equivalents, and marketable securities	129,730	219,078
Trade accounts receivable, net of allowance of $4,564 and $4,631	208,562	211,846
Deferred income taxes	12,409	12,380
Income taxes receivable	13,639	4,770
Other current assets	14,319	10,791
Total current assets	378,659	458,865
Property and equipment, net	39,343	31,319
Long-term deferred income taxes	53,905	53,350
Long-term other assets	3,755	4,030
Intangible assets, net	47,462	33,418
Goodwill	73,871	46,776
Total assets	596,995	627,758
Current liabilities:
Accounts payable	8,824	12,675
Accrued expenses	36,370	42,768
Accrued compensation and related expenses	52,070	55,872
Deferred revenue	140,458	155,873
Total current liabilities	237,722	267,188
Income taxes payable	5,253	5,618
Long-term deferred revenue	10,228	15,805
Other long-term liabilities	16,372	16,288
Total liabilities	269,575	304,899
Stockholders' equity:
Preferred stock, 1,000 shares authorized; no shares issued and outstanding
Common stock, 200,000 shares authorized; 76,284 shares and 76,488 shares issued and outstanding	763	765
Additional paid-in capital	143,020	145,418
Retained earnings	188,376	180,183
Accumulated other comprehensive loss	(4,739)	(3,507)
Total stockholders' equity	327,420	322,859
Total liabilities and stockholders' equity	$ 596,995	$ 627,758

XML

UNAUDITED CONDENSED CONSOLIDATED BALANCE SHEETS (Parenthetical) - USD ($) $ in Thousands	Sep. 30, 2016	Dec. 31, 2015
Allowance for sales credit memos	$ 4,564	$ 4,631
Preferred stock, shares authorized	1,000,000	1,000,000
Preferred stock, shares issued	0	0
Preferred stock, shares outstanding	0	0
Common stock, shares authorized	200,000,000	200,000,000
Common stock, shares issued	76,284,000	76,488,000
Common stock, shares outstanding	76,284,000	76,488,000

XML

UNAUDITED CONDENSED CONSOLIDATED STATEMENTS OF OPERATIONS - USD ($) shares in Thousands, $ in Thousands	3 Months Ended		9 Months Ended
	Sep. 30, 2016	Sep. 30, 2015	Sep. 30, 2016	Sep. 30, 2015
Revenue:
Software license	$ 68,833	$ 58,948	$ 207,849	$ 180,420
Maintenance	55,038	52,285	163,174	150,366
Services	58,931	51,170	179,633	147,554
Total revenue	182,802	162,403	550,656	478,340
Cost of revenue:
Software license	1,313	1,000	3,646	3,106
Maintenance	6,659	5,644	18,889	16,300
Services	52,465	48,797	154,512	140,875
Total cost of revenue	60,437	55,441	177,047	160,281
Gross profit	122,365	106,962	373,609	318,059
Operating expenses:
Selling and marketing	67,032	53,640	202,126	169,764
Research and development	38,036	33,032	108,530	94,248
General and administrative	11,725	9,579	34,067	26,138
Acquisition-related	74		2,616	39
Restructuring			287
Total operating expenses	116,867	96,251	347,626	290,189
Income from operations	5,498	10,711	25,983	27,870
Foreign currency transaction gain (loss)	1,082	(412)	2,764	(4,342)
Interest income, net	172	278	650	807
Other expense, net	(1,237)	(331)	(4,891)	(328)
Income before provision for income taxes	5,515	10,246	24,506	24,007
Provision for income taxes	3,097	3,921	9,436	8,643
Net income	$ 2,418	$ 6,325	$ 15,070	$ 15,364
Earnings per share:
Basic	$ 0.03	$ 0.08	$ 0.20	$ 0.20
Diluted	$ 0.03	$ 0.08	$ 0.19	$ 0.19
Weighted-average number of common shares outstanding
Basic	76,278	76,534	76,323	76,521
Diluted	79,082	79,174	78,976	78,906
Cash dividends declared per share	$ 0.03	$ 0.03	$ 0.09	$ 0.09

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UNAUDITED CONDENSED CONSOLIDATED STATEMENTS OF COMPREHENSIVE INCOME - USD ($) $ in Thousands	3 Months Ended		9 Months Ended
	Sep. 30, 2016	Sep. 30, 2015	Sep. 30, 2016	Sep. 30, 2015
Net income	$ 2,418	$ 6,325	$ 15,070	$ 15,364
Other comprehensive loss, net:
Unrealized (loss) gain on available-for-sale marketable securities, net of tax	(174)	162	168	167
Foreign currency translation adjustments	(169)	(928)	(1,400)	(2,262)
Total other comprehensive loss, net	(343)	(766)	(1,232)	(2,095)
Comprehensive income	$ 2,075	$ 5,559	$ 13,838	$ 13,269

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UNAUDITED CONDENSED CONSOLIDATED STATEMENTS OF CASH FLOWS - USD ($) $ in Thousands	9 Months Ended
	Sep. 30, 2016	Sep. 30, 2015
Operating activities:
Net income	$ 15,070	$ 15,364
Adjustments to reconcile net income to cash provided by operating activities:
Excess tax benefits from exercise or vesting of equity awards	(3,160)	(4,661)
Deferred income taxes	(2,841)	(2,889)
Depreciation and amortization	17,896	17,570
Stock-based compensation expense	30,634	23,005
Foreign currency transaction (gain) loss	(2,764)	4,342
Other non-cash	153	1,129
Change in operating assets and liabilities:
Trade accounts receivable	3,940	21,969
Income taxes receivable and other current assets	(8,737)	(8,670)
Accounts payable and accrued expenses	(16,678)	(4,108)
Deferred revenue	(17,698)	(6,925)
Other long-term assets and liabilities	1,581	(1,198)
Cash provided by operating activities	17,396	54,928
Investing activities:
Purchases of marketable securities	(22,614)	(66,946)
Proceeds from maturities and called marketable securities	21,838	33,916
Sales of marketable securities	62,283	1,915
Payments for acquisitions, net of cash acquired	(49,113)	(1,671)
Investment in property and equipment	(15,253)	(9,950)
Cash used in investing activities	(2,859)	(42,736)
Financing activities:
Issuance of common stock for share-based compensation plans	393	722
Excess tax benefits from exercise or vesting of equity awards	3,160	4,661
Dividend payments to shareholders	(6,883)	(6,896)
Common stock repurchases for tax withholdings for net settlement of equity awards	(10,791)	(7,149)
Common stock repurchases under share repurchase programs	(25,750)	(17,000)
Cash used in financing activities	(39,871)	(25,662)
Effect of exchange rates on cash and cash equivalents	(1,309)	(3,837)
Net decrease in cash and cash equivalents	(26,643)	(17,307)
Cash and cash equivalents, beginning of period	93,026	114,585
Cash and cash equivalents, end of period	$ 66,383	$ 97,278

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ACCOUNTING POLICIES

9 Months Ended

Sep. 30, 2016

ACCOUNTING POLICIES

1. ACCOUNTING POLICIES

Basis of Presentation

Pegasystems Inc. (together with its subsidiaries, “the Company”) has prepared the accompanying unaudited condensed consolidated financial statements pursuant to the rules and regulations of the U.S. Securities and Exchange Commission (“SEC”) regarding interim financial reporting. Accordingly, they do not include all of the information and footnotes required by accounting principles generally accepted in the United States of America (“U.S.”) for complete financial statements and should be read in conjunction with the Company’s audited financial statements included in the Annual Report on Form 10-K for the year ended December 31, 2015.

In the opinion of management, the Company has prepared the accompanying unaudited condensed consolidated financial statements on the same basis as its audited financial statements, and these financial statements include all adjustments, consisting only of normal recurring adjustments, necessary for a fair presentation of the results of the interim periods presented. The operating results for the interim periods presented are not necessarily indicative of the results expected for the full year 2016.

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NEW ACCOUNTING PRONOUNCEMENTS

9 Months Ended

Sep. 30, 2016

NEW ACCOUNTING PRONOUNCEMENTS

2. NEW ACCOUNTING PRONOUNCEMENTS

Measurement of Credit Losses on Financial Instruments: In June 2016, the Financial Accounting Standards Board (“FASB”) issued Accounting Standards Update (“ASU”) No. 2016-13, “Financial Instruments—Credit Losses (Topic 326): Measurement of Credit Losses on Financial Instruments,” which requires measurement and recognition of expected credit losses for financial assets measured at amortized cost, including trade accounts receivable, upon initial recognition of that financial asset. Credit losses relating to available-for-sale debt securities should be recorded through an allowance for credit losses when the fair value is below the amortized cost of the asset, removing the concept of “other-than-temporary” impairments. The effective date for the Company will be January 1, 2020, with early adoption permitted. The Company is currently evaluating the effect this ASU will have on its consolidated financial statements and related disclosures.

Improvements to Employee Share-Based Payment Accounting: In March 2016, the FASB issued ASU No. 2016-09, “Compensation—Stock Compensation (Topic 718): Improvements to Employee Share-Based Payment Accounting,” which is intended to simplify various aspects of the accounting for employee share-based payments transactions, including accounting for income taxes, forfeitures, and statutory tax withholding requirements, as well as classification in the statement of cash flows. The effective date for the Company will be January 1, 2017, with early adoption permitted. The Company is currently evaluating the effect this ASU will have on its consolidated financial statements and related disclosures.

Leases: In February 2016, the FASB issued ASU No. 2016-02, “Leases (Topic 842),” which requires lessees to record most leases on their balance sheets, recognizing a lease liability for the obligation to make lease payments and a right-of-use asset for the right to use the underlying asset for the lease term. The effective date for the Company will be January 1, 2019, with early adoption permitted. The Company currently expects that most of its operating lease commitments will be subject to this ASU and recognized as operating lease liabilities and right-of-use assets upon adoption.

Balance Sheet Classification of Deferred Taxes: In November 2015, the FASB issued ASU No. 2015-17, “Income Taxes (Topic 740): Balance Sheet Classification of Deferred Taxes.” The guidance requires that deferred income tax liabilities and assets be classified as noncurrent in a classified balance sheet. The effective date for the Company will be January 1, 2017, with early adoption permitted. The Company does not expect this ASU to have a material impact on its consolidated financial statements and related disclosures.

Revenue from Contracts with Customers: In May 2014, the FASB issued ASU No. 2014-09, “Revenue from Contracts with Customers (Topic 606)”. This ASU amends the guidance for revenue recognition and implements a five-step process for customer contract revenue recognition that focuses on transfer of control, as opposed to transfer of risk and rewards. This ASU also requires enhanced disclosures regarding the nature, amount, timing and uncertainty of revenues and cash flows from contracts with customers. Other major provisions include ensuring the time value of money is considered in the transaction price, and allowing estimates of variable consideration to be recognized before contingencies are resolved in certain circumstances. This ASU originally had an effective date for the Company of January 1, 2017. In August 2015, the FASB issued ASU No. 2015-14, “Revenue from Contracts with Customers (Topic 606) Deferral of the Effective Date,” which defers the effective date by one year while providing the option to adopt the standard on the original effective date. In addition, the FASB issued ASU No. 2016-08, ASU No. 2016-10, and ASU No. 2016-12 in March 2016, April 2016, and May 2016, respectively, to help provide interpretive clarifications on the new guidance in ASC Topic 606. The effective date for these ASUs for the Company will be January 1, 2018. The Company has selected the full retrospective method and is currently evaluating its effect on its consolidated financial statements and related disclosures.

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MARKETABLE SECURITIES

9 Months Ended

Sep. 30, 2016

MARKETABLE SECURITIES

3. MARKETABLE SECURITIES

	September 30, 2016
(in thousands)	Amortized Cost		Unrealized Gains		Unrealized Losses			Fair Value
Municipal bonds	$	35,717	$	34	$	(24	)	$	35,727
Corporate bonds		26,655		30		(16	)		26,669
Certificates of deposit		950		1		—			951
	$	63,322	$	65	$	(40	)	$	63,347

	December 31, 2015
(in thousands)	Amortized Cost		Unrealized Gains		Unrealized Losses			Fair Value
Municipal bonds	$	57,394	$	7	$	(66	)	$	57,335
Corporate bonds		66,960		2		(147	)		66,815
Certificates of deposit		1,903		—		(1	)		1,902
	$	126,257	$	9	$	(214	)	$	126,052

The Company considers debt securities with maturities of three months or less from the purchase date to be cash equivalents. Interest is recorded when earned. All of the Company’s investments are classified as available-for-sale and are carried at fair value. Unrealized gains and losses considered to be temporary in nature are recorded as a component of accumulated other comprehensive loss, net of related income taxes. The Company reviews all investments for reductions in fair value that are other-than-temporary. When such reductions occur, the cost of the investment is adjusted to fair value through recording a loss on investments in the unaudited condensed consolidated statements of operations. Gains and losses on investments are calculated on the basis of specific identification. As of September 30, 2016, the Company did not hold any investments with unrealized losses that are considered to be other-than-temporary.

As of September 30, 2016, remaining maturities of marketable debt securities ranged from October 2016 to August 2019, with a weighted-average remaining maturity of approximately 16 months.

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DERIVATIVE INSTRUMENTS

9 Months Ended

Sep. 30, 2016

DERIVATIVE INSTRUMENTS

4. DERIVATIVE INSTRUMENTS

The Company uses foreign currency forward contracts (“forward contracts”) to hedge its exposure to fluctuations in foreign currency exchange rates associated with its foreign currency denominated cash, accounts receivable, and intercompany receivables and payables held by its U.S. parent company and United Kingdom (“U.K.”) subsidiary.

The Company is primarily exposed to foreign currency exchange rate fluctuations in the U.S. dollar, the Euro, and the Australian dollar relative to the British pound and the Euro and the Indian rupee relative to the U.S. dollar. At the end of June 2016, the U.K. held a referendum in which U.K. voters approved an exit from the European Union (the “E.U.”), commonly referred to as “Brexit”. The announcement of Brexit resulted in a sharp decline in the value of the British pound, as compared to the U.S. dollar and other currencies. This decline primarily resulted in foreign currency transaction gains from the remeasurement of foreign currency denominated cash and accounts receivable held by the Company’s U.K. subsidiary with corresponding losses on the Company’s forward contracts included in other expense, net.

The forward contracts are not designated as hedging instruments. As a result, the Company records the fair value of these contracts at the end of each reporting period in the accompanying unaudited condensed consolidated balance sheets as other current assets for unrealized gains and accrued expenses for unrealized losses, with any fluctuations in the value of these contracts recognized in other expense, net, in the accompanying unaudited condensed consolidated statements of operations. The cash flows related to these forward contracts are classified as operating activities in the accompanying unaudited condensed consolidated statements of cash flows. The Company does not enter into any forward contracts for trading or speculative purposes.

As of September 30, 2016 and December 31, 2015, the total notional amount of the Company’s outstanding forward contracts was $106.6 million and $32.3 million, respectively.

The fair value of the Company’s outstanding forward contracts was as follows:

	September 30, 2016				December 31, 2015
(in thousands)	Recorded In:		Fair Value		Recorded In:		Fair Value
Asset Derivatives
Foreign currency forward contracts		Other current assets	$	354		Other current assets	$	48
Liability Derivatives
Foreign currency forward contracts		Accrued expenses	$	393		Accrued expenses	$	1,052

The Company had forward contracts outstanding with total notional values as follows:

	As of September 30,
Currency (in thousands)	2016		2015
Euro	€	21,810	€	15,900
British pound	£	5,919	£	1,300
Australian dollar	A$	19,515	A$	11,500
Indian rupee	Rs	—	Rs	300,000
United States dollar	$	59,450	$	23,300

	Three Months Ended September 30,						Nine Months Ended September 30,
(in thousands)	2016			2015			2016			2015
Loss from the change in the fair value of forward contracts included in other expense, net	$	(1,237	)	$	(319	)	$	(4,955	)	$	(319	)
Foreign currency transaction gain (loss) from the remeasurement of foreign currency assets and liabilities	$	1,082		$	(412	)	$	2,764		$	(4,342	)

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FAIR VALUE MEASUREMENTS

9 Months Ended

Sep. 30, 2016

FAIR VALUE MEASUREMENTS

5. FAIR VALUE MEASUREMENTS

Assets and Liabilities Measured at Fair Value on a Recurring Basis

The Company records its marketable securities and forward contracts at fair value on a recurring basis. Fair value is an exit price, representing the amount that would be received from the sale of an asset or paid to transfer a liability in an orderly transaction between market participants based on assumptions that market participants would use in pricing an asset or liability. As a basis for classifying the fair value measurements, a three-tier fair value hierarchy, which classifies the fair value measurements based on the inputs used in measuring fair value, was established as follows: (Level 1) observable inputs such as quoted prices in active markets for identical assets or liabilities; (Level 2) significant other inputs that are observable either directly or indirectly; and (Level 3) significant unobservable inputs on which there is little or no market data, which require the Company to develop its own assumptions. This hierarchy requires the Company to use observable market data, when available, and to minimize the use of unobservable inputs when determining fair value.

The Company’s money market funds are classified within Level 1 of the fair value hierarchy. The Company’s investments classified within Level 2 of the fair value hierarchy are valued based on a market approach using quoted prices, when available, or matrix pricing compiled by third party pricing vendors, using observable market inputs such as interest rates, yield curves, and credit risk. The Company’s foreign currency forward contracts, which are all classified within Level 2 of the fair value hierarchy, are valued based on the notional amounts and rates under the contracts and observable market inputs such as currency exchange rates and credit risk. If applicable, the Company will recognize transfers into and out of levels within the fair value hierarchy at the end of the reporting period in which the actual event or change in circumstance occurs. There were no transfers between Level 1 and Level 2 during the nine months ended September 30, 2016.

The Company’s assets and liabilities measured at fair value on a recurring basis consisted of the following:

			Fair Value Measurements at Reporting Date Using
(in thousands)	September 30, 2016		Level 1		Level 2
Fair Value Assets:
Money market funds	$	481	$	481	$	—
Marketable securities:
Municipal bonds	$	35,727	$	—	$	35,727
Corporate bonds		26,669		—		26,669
Certificates of deposit		951		—		951
Total marketable securities	$	63,347	$	—	$	63,347
Foreign currency forward contracts	$	354	$	—	$	354
Fair Value Liabilities:
Foreign currency forward contracts	$	393	$	—	$	393

			Fair Value Measurements at Reporting Date Using
(in thousands)	December 31, 2015		Level 1		Level 2
Fair Value Assets:
Money market funds	$	573	$	573	$	—
Marketable securities:
Municipal bonds	$	57,335	$	—	$	57,335
Corporate bonds		66,815		—		66,815
Certificates of deposit		1,902		—		1,902
Total marketable securities	$	126,052	$	—	$	126,052
Foreign currency forward contracts	$	48	$	—	$	48
Fair Value Liabilities:
Foreign currency forward contracts	$	1,052	$	—	$	1,052

Assets Measured at Fair Value on a Nonrecurring Basis

Assets recorded at fair value on a nonrecurring basis, such as property and equipment, and intangible assets, are recognized at fair value when they are impaired. During the nine months of 2016 and 2015, the Company did not recognize any impairments on its assets measured at fair value on a nonrecurring basis.

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TRADE ACCOUNTS RECEIVABLE, NET OF ALLOWANCE

9 Months Ended

Sep. 30, 2016

TRADE ACCOUNTS RECEIVABLE, NET OF ALLOWANCE

6. TRADE ACCOUNTS RECEIVABLE, NET OF ALLOWANCE

Unbilled trade accounts receivable primarily relate to services earned under time and materials arrangements and to license, maintenance, and cloud arrangements that have commenced or been delivered in excess of scheduled invoicing.

(in thousands)	September 30, 2016			December 31, 2015
Trade accounts receivable	$	178,846		$	190,820
Unbilled trade accounts receivable		34,280			25,657
Total accounts receivable		213,126			216,477
Allowance for sales credit memos		(4,564	)		(4,631	)
	$	208,562		$	211,846

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GOODWILL AND OTHER INTANGIBLE ASSETS

9 Months Ended

Sep. 30, 2016

GOODWILL AND OTHER INTANGIBLE ASSETS

7. GOODWILL AND OTHER INTANGIBLE ASSETS

The following table presents the changes in the carrying amount of goodwill:

(in thousands)	2016
Balance as of January 1,	$	46,776
Goodwill acquired during the year		27,311
Currency translation adjustments		(216	)
Balance as of September 30,	$	73,871

Intangible assets are recorded at cost and are amortized using the straight-line method over their estimated useful lives.

(in thousands)	Range of Useful Lives		Cost		Accumulated Amortization			Net Book Value
As of September 30, 2016
Customer related intangibles		4-10 years	$	63,134	$	(35,714	)	$	27,420
Technology		3-10 years		58,942		(38,908	)		20,034
Other intangibles		3 years		5,361		(5,353	)		8
Total			$	127,437	$	(79,975	)	$	47,462
As of December 31, 2015
Customer related intangibles		4-9 years	$	49,546	$	(30,465	)	$	19,081
Technology		3-9 years		48,342		(34,282	)		14,060
Other intangibles		3 years		5,361		(5,084	)		277
Total			$	103,249	$	(69,831	)	$	33,418

Amortization expense of acquired intangibles is reflected in the Company’s unaudited condensed consolidated statements of operations as follows:

	Three Months Ended September 30,				Nine Months Ended September 30,
(in thousands)	2016		2015		2016		2015
Cost of revenue	$	1,642	$	1,351	$	4,626	$	4,041
Selling and marketing		1,867		1,537		5,274		4,602
General and administrative		90		91		268		593
Total amortization expense	$	3,599	$	2,979	$	10,168	$	9,236

Amortization of intangibles is estimated to be recorded over their remaining useful lives as follows:

(in thousands) as of September 30, 2016	Future estimated amortization expense
Remainder of 2016	$	3,267
2017		12,335
2018		11,335
2019		5,543
2020		2,647
2021 and thereafter		12,335
	$	47,462

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ACQUISITION

9 Months Ended

Sep. 30, 2016

ACQUISITION

8. ACQUISITION

On April 11, 2016, the Company acquired OpenSpan, Inc. (“OpenSpan”), a privately held software provider of robotic process automation and workforce analytics software for $48.8 million in cash, net of $1.8 million in cash acquired. As of September 30, 2016, $7.4 million of the cash consideration remains in escrow and will remain for up to an 18-month period after the acquisition as security for the indemnification obligations of the selling shareholders.

During the third quarter and nine months of 2016, the Company incurred $0.1 million and $2.6 million, respectively, of direct and incremental expenses that were primarily legal and advisory fees and due diligence costs to affect the acquisition.

In allocating the total purchase consideration based on estimated fair values, the Company recorded $27.3 million of goodwill, which is nondeductible for income tax purposes, and $24.3 million of intangible assets with a weighted-average amortization period of 9.7 years. The estimated fair values of assets acquired and liabilities assumed may be subject to change as additional information is received and certain tax returns are finalized. The Company expects to finalize the valuation no later than one year from the acquisition date.

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ACCRUED EXPENSES

9 Months Ended

Sep. 30, 2016

ACCRUED EXPENSES

9. ACCRUED EXPENSES

(in thousands)	September 30, 2016		December 31, 2015
Partner commissions	$	2,661	$	3,319
Other taxes		7,544		10,070
Employee reimbursable expenses		2,312		1,426
Dividends payable		2,291		2,297
Professional services contractor fees		4,723		4,580
Self-insurance health and dental claims		2,428		2,129
Professional fees		2,679		2,937
Short-term deferred rent		1,752		1,600
Income taxes payable		1,268		5,464
Acquisition-related expenses and merger consideration		362		834
Restructuring		132		394
Marketing and sales program expenses		1,242		1,397
Cloud hosting expenses		858		1,370
Foreign currency forward contracts		393		1,052
Fixed assets in progress		2,981		1,632
Other		2,744		2,267
	$	36,370	$	42,768

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DEFERRED REVENUE

9 Months Ended

Sep. 30, 2016

DEFERRED REVENUE

10. DEFERRED REVENUE

(in thousands)	September 30, 2016		December 31, 2015
Software license	$	28,630	$	40,886
Maintenance		95,378		95,262
Cloud		10,123		8,948
Services		6,327		10,777
Current deferred revenue		140,458		155,873
Software license		6,929		12,389
Maintenance		1,701		2,227
Cloud		1,598		1,189
Long-term deferred revenue		10,228		15,805
	$	150,686	$	171,678

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STOCK-BASED COMPENSATION

9 Months Ended

Sep. 30, 2016

STOCK-BASED COMPENSATION

11. STOCK-BASED COMPENSATION

The following table presents the stock-based compensation expense included in the Company’s unaudited condensed consolidated statements of operations:

	Three Months Ended September 30,						Nine Months Ended September 30,
(in thousands)	2016			2015			2016			2015
Cost of revenues	$	3,117		$	2,285		$	8,711		$	6,519
Operating expenses		7,701			5,806			21,923			16,486
Total stock-based compensation before tax	$	10,818		$	8,091		$	30,634		$	23,005
Income tax benefit	$	(3,227	)	$	(2,326	)	$	(8,917	)	$	(6,437	)

During the nine months of 2016, the Company issued approximately 812,000 shares of common stock to its employees and 18,000 shares of common stock to its non-employee directors under the Company’s share-based compensation plans.

During the nine months of 2016, the Company granted approximately 1,802,000 restricted stock units (“RSUs”) and 2,567,000 non-qualified stock options to its employees with total fair values of approximately $45.5 million and $21.2 million, respectively. This includes approximately 225,000 RSUs which were granted in connection with the election by employees to receive 50% of their 2016 target incentive compensation under the Company’s Corporate Incentive Compensation Plan in the form of RSUs instead of cash. Stock-based compensation of approximately $5.6 million associated with this RSU grant will be recognized over a one-year period beginning on the grant date. During the nine months of 2016, the Company also granted approximately 36,000 RSUs to its non-employee directors with a total fair value of $1 million, which primarily vested 25% on the grant date and will vest 25% quarterly thereafter.

The Company recognizes stock based compensation on the accelerated recognition method, treating each vesting tranche as if it were an individual grant. As of September 30, 2016, the Company had approximately $51.1 million of unrecognized stock-based compensation expense, net of estimated forfeitures, related to all unvested RSUs and unvested stock options that is expected to be recognized over a weighted-average period of 2.1 years.

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EARNINGS PER SHARE

9 Months Ended

Sep. 30, 2016

EARNINGS PER SHARE

12. EARNINGS PER SHARE

Basic earnings per share is computed using the weighted-average number of common shares outstanding during the applicable period. Diluted earnings per share is computed using the weighted-average number of common shares outstanding during the applicable period, plus the dilutive effect of outstanding options and RSUs, using the treasury stock method and the average market price of the Company’s common stock during the applicable period. Certain shares related to some of the Company’s outstanding stock options and RSUs were excluded from the computation of diluted earnings per share because they were anti-dilutive in the periods presented, but could be dilutive in the future.

	Three Months Ended September 30,				Nine Months Ended September 30,
(in thousands, except per share amounts)	2016		2015		2016		2015
Basic
Net income	$	2,418	$	6,325	$	15,070	$	15,364
Weighted-average common shares outstanding		76,278		76,534		76,323		76,521
Earnings per share, basic	$	0.03	$	0.08	$	0.20	$	0.20
Diluted
Net income	$	2,418	$	6,325	$	15,070	$	15,364
Weighted-average common shares outstanding, basic		76,278		76,534		76,323		76,521
Weighted-average effect of dilutive securities:
Stock options		1,613		1,603		1,556		1,546
RSUs		1,191		1,037		1,097		839
Effect of assumed exercise of stock options and RSUs		2,804		2,640		2,653		2,385
Weighted-average common shares outstanding, assuming dilution		79,082		79,174		78,976		78,906
Earnings per share, diluted	$	0.03	$	0.08	$	0.19	$	0.19
Outstanding options and RSUs excluded as impact would be anti-dilutive		296		320		368		201

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GEOGRAPHIC INFORMATION AND MAJOR CLIENTS

9 Months Ended

Sep. 30, 2016

GEOGRAPHIC INFORMATION AND MAJOR CLIENTS

13. GEOGRAPHIC INFORMATION AND MAJOR CLIENTS

Operating segments are defined as components of an enterprise, about which separate financial information is available that is evaluated regularly by the chief operating decision maker (“CODM”) in deciding how to allocate resources and in assessing performance.

The Company develops and licenses software applications for customer engagement and its Pega^® 7 Platform, and provides consulting services, maintenance, and training related to its offerings. The Company derives substantially all of its revenue from the sale and support of one group of similar products and services—software that provides case management, business process management, and real-time decisioning solutions to improve customer engagement and operational excellence in the enterprise applications market. To assess performance, the Company’s CODM, who is the chief executive officer, reviews financial information on a consolidated basis. Therefore, the Company determined it has one reportable segment—Customer Engagement Solutions and one reporting unit.

The Company’s international revenue is from clients based outside of the U.S. The Company derived its revenue from the following geographic areas:

	Three Months Ended September 30,								Nine Months Ended September 30,
(Dollars in thousands)	2016				2015				2016				2015
U.S.	$	111,274	61	%	$	89,640	55	%	$	308,049	56	%	$	267,671	56	%
Other Americas		7,952	4	%		6,602	4	%		49,494	9	%		46,278	10	%
U.K.		21,490	12	%		19,491	12	%		77,181	14	%		60,867	13	%
Other EMEA (1)		23,656	13	%		20,672	13	%		67,314	12	%		55,376	11	%
Asia Pacific		18,430	10	%		25,998	16	%		48,618	9	%		48,148	10	%
	$	182,802	100	%	$	162,403	100	%	$	550,656	100	%	$	478,340	100	%

⁽¹⁾  Includes Europe, the Middle East and Africa (“Other EMEA”).

There were no clients accounting for 10% or more of the Company’s total revenue during the third quarter and nine months of 2016 and 2015.

Clients accounting for 10% or more of the Company’s total outstanding trade receivables, net of allowance, were as follows:

(Dollars in thousands)	As of September 30, 2016			As of December 31, 2015
Trade receivables, net of allowances	$	208,562		$	211,846
Client A		—	%		10	%

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MARKETABLE SECURITIES (Tables)

9 Months Ended

Sep. 30, 2016

Schedule of Available for Sale Securities Reconciliation

	September 30, 2016
(in thousands)	Amortized Cost		Unrealized Gains		Unrealized Losses			Fair Value
Municipal bonds	$	35,717	$	34	$	(24	)	$	35,727
Corporate bonds		26,655		30		(16	)		26,669
Certificates of deposit		950		1		—			951
	$	63,322	$	65	$	(40	)	$	63,347

	December 31, 2015
(in thousands)	Amortized Cost		Unrealized Gains		Unrealized Losses			Fair Value
Municipal bonds	$	57,394	$	7	$	(66	)	$	57,335
Corporate bonds		66,960		2		(147	)		66,815
Certificates of deposit		1,903		—		(1	)		1,902
	$	126,257	$	9	$	(214	)	$	126,052

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DERIVATIVE INSTRUMENTS (Tables)

9 Months Ended

Sep. 30, 2016

Fair Value of Company Outstanding Forward Contracts

The fair value of the Company’s outstanding forward contracts was as follows:

	September 30, 2016				December 31, 2015
(in thousands)	Recorded In:		Fair Value		Recorded In:		Fair Value
Asset Derivatives
Foreign currency forward contracts		Other current assets	$	354		Other current assets	$	48
Liability Derivatives
Foreign currency forward contracts		Accrued expenses	$	393		Accrued expenses	$	1,052

Forward Contracts Outstanding with Total Notional Values

The Company had forward contracts outstanding with total notional values as follows:

	As of September 30,
Currency (in thousands)	2016		2015
Euro	€	21,810	€	15,900
British pound	£	5,919	£	1,300
Australian dollar	A$	19,515	A$	11,500
Indian rupee	Rs	—	Rs	300,000
United States dollar	$	59,450	$	23,300

Change in Fair Value of Forward Contracts

	Three Months Ended September 30,						Nine Months Ended September 30,
(in thousands)	2016			2015			2016			2015
Loss from the change in the fair value of forward contracts included in other expense, net	$	(1,237	)	$	(319	)	$	(4,955	)	$	(319	)
Foreign currency transaction gain (loss) from the remeasurement of foreign currency assets and liabilities	$	1,082		$	(412	)	$	2,764		$	(4,342	)

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FAIR VALUE MEASUREMENTS (Tables)

9 Months Ended

Sep. 30, 2016

Assets and Liabilities Measured at Fair Value

The Company’s assets and liabilities measured at fair value on a recurring basis consisted of the following:

			Fair Value Measurements at Reporting Date Using
(in thousands)	September 30, 2016		Level 1		Level 2
Fair Value Assets:
Money market funds	$	481	$	481	$	—
Marketable securities:
Municipal bonds	$	35,727	$	—	$	35,727
Corporate bonds		26,669		—		26,669
Certificates of deposit		951		—		951
Total marketable securities	$	63,347	$	—	$	63,347
Foreign currency forward contracts	$	354	$	—	$	354
Fair Value Liabilities:
Foreign currency forward contracts	$	393	$	—	$	393

			Fair Value Measurements at Reporting Date Using
(in thousands)	December 31, 2015		Level 1		Level 2
Fair Value Assets:
Money market funds	$	573	$	573	$	—
Marketable securities:
Municipal bonds	$	57,335	$	—	$	57,335
Corporate bonds		66,815		—		66,815
Certificates of deposit		1,902		—		1,902
Total marketable securities	$	126,052	$	—	$	126,052
Foreign currency forward contracts	$	48	$	—	$	48
Fair Value Liabilities:
Foreign currency forward contracts	$	1,052	$	—	$	1,052

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TRADE ACCOUNTS RECEIVABLE, NET OF ALLOWANCE (Tables)

9 Months Ended

Sep. 30, 2016

Schedule of Trade Accounts Receivable

Unbilled trade accounts receivable primarily relate to services earned under time and materials arrangements and to license, maintenance, and cloud arrangements that have commenced or been delivered in excess of scheduled invoicing.

(in thousands)	September 30, 2016			December 31, 2015
Trade accounts receivable	$	178,846		$	190,820
Unbilled trade accounts receivable		34,280			25,657
Total accounts receivable		213,126			216,477
Allowance for sales credit memos		(4,564	)		(4,631	)
	$	208,562		$	211,846

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GOODWILL AND OTHER INTANGIBLE ASSETS (Tables)

9 Months Ended

Sep. 30, 2016

Changes in Carrying Amount of Goodwill

The following table presents the changes in the carrying amount of goodwill:

(in thousands)	2016
Balance as of January 1,	$	46,776
Goodwill acquired during the year		27,311
Currency translation adjustments		(216	)
Balance as of September 30,	$	73,871

Schedule of Amortizable Intangible Assets

Intangible assets are recorded at cost and are amortized using the straight-line method over their estimated useful lives.

(in thousands)	Range of Useful Lives		Cost		Accumulated Amortization			Net Book Value
As of September 30, 2016
Customer related intangibles		4-10 years	$	63,134	$	(35,714	)	$	27,420
Technology		3-10 years		58,942		(38,908	)		20,034
Other intangibles		3 years		5,361		(5,353	)		8
Total			$	127,437	$	(79,975	)	$	47,462
As of December 31, 2015
Customer related intangibles		4-9 years	$	49,546	$	(30,465	)	$	19,081
Technology		3-9 years		48,342		(34,282	)		14,060
Other intangibles		3 years		5,361		(5,084	)		277
Total			$	103,249	$	(69,831	)	$	33,418

Amortization Expense of Acquired Intangibles

Amortization expense of acquired intangibles is reflected in the Company’s unaudited condensed consolidated statements of operations as follows:

	Three Months Ended September 30,				Nine Months Ended September 30,
(in thousands)	2016		2015		2016		2015
Cost of revenue	$	1,642	$	1,351	$	4,626	$	4,041
Selling and marketing		1,867		1,537		5,274		4,602
General and administrative		90		91		268		593
Total amortization expense	$	3,599	$	2,979	$	10,168	$	9,236

Estimated Future Amortization Expense

Amortization of intangibles is estimated to be recorded over their remaining useful lives as follows:

(in thousands) as of September 30, 2016	Future estimated amortization expense
Remainder of 2016	$	3,267
2017		12,335
2018		11,335
2019		5,543
2020		2,647
2021 and thereafter		12,335
	$	47,462

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ACCRUED EXPENSES (Tables)

9 Months Ended

Sep. 30, 2016

Schedule of Accrued Expenses

(in thousands)	September 30, 2016		December 31, 2015
Partner commissions	$	2,661	$	3,319
Other taxes		7,544		10,070
Employee reimbursable expenses		2,312		1,426
Dividends payable		2,291		2,297
Professional services contractor fees		4,723		4,580
Self-insurance health and dental claims		2,428		2,129
Professional fees		2,679		2,937
Short-term deferred rent		1,752		1,600
Income taxes payable		1,268		5,464
Acquisition-related expenses and merger consideration		362		834
Restructuring		132		394
Marketing and sales program expenses		1,242		1,397
Cloud hosting expenses		858		1,370
Foreign currency forward contracts		393		1,052
Fixed assets in progress		2,981		1,632
Other		2,744		2,267
	$	36,370	$	42,768

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DEFERRED REVENUE (Tables)

9 Months Ended

Sep. 30, 2016

Schedule of Deferred Revenue

(in thousands)	September 30, 2016		December 31, 2015
Software license	$	28,630	$	40,886
Maintenance		95,378		95,262
Cloud		10,123		8,948
Services		6,327		10,777
Current deferred revenue		140,458		155,873
Software license		6,929		12,389
Maintenance		1,701		2,227
Cloud		1,598		1,189
Long-term deferred revenue		10,228		15,805
	$	150,686	$	171,678

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STOCK-BASED COMPENSATION (Tables)

9 Months Ended

Sep. 30, 2016

Stock-Based Compensation Expense Included in Consolidated Statements of Operations

The following table presents the stock-based compensation expense included in the Company’s unaudited condensed consolidated statements of operations:

	Three Months Ended September 30,						Nine Months Ended September 30,
(in thousands)	2016			2015			2016			2015
Cost of revenues	$	3,117		$	2,285		$	8,711		$	6,519
Operating expenses		7,701			5,806			21,923			16,486
Total stock-based compensation before tax	$	10,818		$	8,091		$	30,634		$	23,005
Income tax benefit	$	(3,227	)	$	(2,326	)	$	(8,917	)	$	(6,437	)

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EARNINGS PER SHARE (Tables)

9 Months Ended

Sep. 30, 2016

Summary of Basic and Diluted Earnings (Loss) Per Share

	Three Months Ended September 30,				Nine Months Ended September 30,
(in thousands, except per share amounts)	2016		2015		2016		2015
Basic
Net income	$	2,418	$	6,325	$	15,070	$	15,364
Weighted-average common shares outstanding		76,278		76,534		76,323		76,521
Earnings per share, basic	$	0.03	$	0.08	$	0.20	$	0.20
Diluted
Net income	$	2,418	$	6,325	$	15,070	$	15,364
Weighted-average common shares outstanding, basic		76,278		76,534		76,323		76,521
Weighted-average effect of dilutive securities:
Stock options		1,613		1,603		1,556		1,546
RSUs		1,191		1,037		1,097		839
Effect of assumed exercise of stock options and RSUs		2,804		2,640		2,653		2,385
Weighted-average common shares outstanding, assuming dilution		79,082		79,174		78,976		78,906
Earnings per share, diluted	$	0.03	$	0.08	$	0.19	$	0.19
Outstanding options and RSUs excluded as impact would be anti-dilutive		296		320		368		201

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GEOGRAPHIC INFORMATION AND MAJOR CLIENTS (Tables)

9 Months Ended

Sep. 30, 2016

Revenue by Geographic Area

The Company’s international revenue is from clients based outside of the U.S. The Company derived its revenue from the following geographic areas:

	Three Months Ended September 30,								Nine Months Ended September 30,
(Dollars in thousands)	2016				2015				2016				2015
U.S.	$	111,274	61	%	$	89,640	55	%	$	308,049	56	%	$	267,671	56	%
Other Americas		7,952	4	%		6,602	4	%		49,494	9	%		46,278	10	%
U.K.		21,490	12	%		19,491	12	%		77,181	14	%		60,867	13	%
Other EMEA (1)		23,656	13	%		20,672	13	%		67,314	12	%		55,376	11	%
Asia Pacific		18,430	10	%		25,998	16	%		48,618	9	%		48,148	10	%
	$	182,802	100	%	$	162,403	100	%	$	550,656	100	%	$	478,340	100	%

⁽¹⁾  Includes Europe, the Middle East and Africa (“Other EMEA”).

Trade Receivables of Major Clients

Clients accounting for 10% or more of the Company’s total outstanding trade receivables, net of allowance, were as follows:

(Dollars in thousands)	As of September 30, 2016			As of December 31, 2015
Trade receivables, net of allowances	$	208,562		$	211,846
Client A		—	%		10	%

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Schedule of Marketable Securities (Detail) - USD ($) $ in Thousands	Sep. 30, 2016	Dec. 31, 2015
Schedule of Available-for-sale Securities [Line Items]
Amortized Cost	$ 63,322	$ 126,257
Unrealized Gains	65	9
Unrealized Losses	(40)	(214)
Fair Value	63,347	126,052
Municipal bonds
Schedule of Available-for-sale Securities [Line Items]
Amortized Cost	35,717	57,394
Unrealized Gains	34	7
Unrealized Losses	(24)	(66)
Fair Value	35,727	57,335
Corporate bonds
Schedule of Available-for-sale Securities [Line Items]
Amortized Cost	26,655	66,960
Unrealized Gains	30	2
Unrealized Losses	(16)	(147)
Fair Value	26,669	66,815
Certificates of Deposit
Schedule of Available-for-sale Securities [Line Items]
Amortized Cost	950	1,903
Unrealized Gains	1
Unrealized Losses		(1)
Fair Value	$ 951	$ 1,902

XML

Marketable Securities - Additional Information (Detail)	9 Months Ended
	Sep. 30, 2016
Schedule of Available-for-sale Securities [Line Items]
Weighted-average remaining maturity period of marketable debt securities, months	16 months
Minimum
Schedule of Available-for-sale Securities [Line Items]
Remaining maturities of marketable debt securities	2016-10
Maximum
Schedule of Available-for-sale Securities [Line Items]
Remaining maturities of marketable debt securities	2019-08

XML

Derivative Instruments - Additional Information (Detail) - USD ($) $ in Millions	Sep. 30, 2016	Dec. 31, 2015
Forward Contracts
Derivative [Line Items]
Notional amount	$ 106.6	$ 32.3

XML

Fair Value of Company Outstanding Forward Contracts (Detail) - Forward Contracts - USD ($) $ in Thousands	Sep. 30, 2016	Dec. 31, 2015
Accrued expenses
Derivative [Line Items]
Liability Derivatives	$ 393	$ 1,052
Other current assets
Derivative [Line Items]
Asset Derivatives	$ 354	$ 48

XML

Forward Contracts Outstanding with Total Notional Values (Detail) - Forward Contracts € in Thousands, ₨ in Thousands, £ in Thousands, AUD in Thousands, $ in Thousands	9 Months Ended
	Sep. 30, 2016 USD ($)	Sep. 30, 2016 AUD	Sep. 30, 2016 GBP (£)	Sep. 30, 2016 EUR (€)	Sep. 30, 2015 USD ($)	Sep. 30, 2015 AUD	Sep. 30, 2015 GBP (£)	Sep. 30, 2015 INR (₨)	Sep. 30, 2015 EUR (€)
Euro Member Countries, Euros
Derivative [Line Items]
Notional amount | €				€ 21,810					€ 15,900
British Pounds
Derivative [Line Items]
Notional amount | £			£ 5,919				£ 1,300
Australian Dollar
Derivative [Line Items]
Notional amount | AUD		AUD 19,515				AUD 11,500
Indian Rupees
Derivative [Line Items]
Notional amount | ₨								₨ 300,000
United States of America, Dollars
Derivative [Line Items]
Notional amount | $	$ 59,450				$ 23,300

XML

Change in Fair Value of Forward Contracts (Detail) - USD ($) $ in Thousands	3 Months Ended		9 Months Ended
	Sep. 30, 2016	Sep. 30, 2015	Sep. 30, 2016	Sep. 30, 2015
Derivative Instruments and Hedging Activities Disclosures [Line Items]
Loss from the change in the fair value of forward contracts included in other expense, net	$ (1,237)	$ (319)	$ (4,955)	$ (319)
Foreign currency transaction gain (loss) from the remeasurement of foreign currency assets and liabilities	$ 1,082	$ (412)	$ 2,764	$ (4,342)

XML

Fair Value Measurements - Additional Information (Detail) - USD ($)	9 Months Ended
	Sep. 30, 2016	Sep. 30, 2015
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Amount of transfers between Level 1 and Level 2	$ 0
Fair Value, Measurements, Nonrecurring
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Impairments recognized on assets	$ 0	$ 0

XML

Assets and Liabilities Measured at Fair Value (Detail) - Fair Value, Measurements, Recurring - USD ($) $ in Thousands	Sep. 30, 2016	Dec. 31, 2015
Fair Value Assets
Total marketable securities	$ 63,347	$ 126,052
Foreign currency forward contracts
Fair Value Liabilities
Foreign currency forward contracts	393	1,052
Fair Value Assets
Foreign currency forward contracts	354	48
Money Market Funds
Fair Value Assets
Money market funds	481	573
Municipal bonds
Fair Value Assets
Total marketable securities	35,727	57,335
Corporate bonds
Fair Value Assets
Total marketable securities	26,669	66,815
Certificates of Deposit
Fair Value Assets
Total marketable securities	951	1,902
Level 1 | Money Market Funds
Fair Value Assets
Money market funds	481	573
Level 2
Fair Value Assets
Total marketable securities	63,347	126,052
Level 2 | Foreign currency forward contracts
Fair Value Liabilities
Foreign currency forward contracts	393	1,052
Fair Value Assets
Foreign currency forward contracts	354	48
Level 2 | Municipal bonds
Fair Value Assets
Total marketable securities	35,727	57,335
Level 2 | Corporate bonds
Fair Value Assets
Total marketable securities	26,669	66,815
Level 2 | Certificates of Deposit
Fair Value Assets
Total marketable securities	$ 951	$ 1,902

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Schedule of Trade Accounts Receivable (Detail) - USD ($) $ in Thousands	Sep. 30, 2016	Dec. 31, 2015
Accounts, Notes, Loans and Financing Receivable [Line Items]
Total accounts receivable	$ 213,126	$ 216,477
Allowance for sales credit memos	(4,564)	(4,631)
Total accounts receivable net	208,562	211,846
Trade accounts receivable
Accounts, Notes, Loans and Financing Receivable [Line Items]
Total accounts receivable	178,846	190,820
Unbilled trade accounts receivable
Accounts, Notes, Loans and Financing Receivable [Line Items]
Total accounts receivable	$ 34,280	$ 25,657

XML

Changes in Carrying Amount of Goodwill (Detail) $ in Thousands	9 Months Ended
	Sep. 30, 2016 USD ($)
Goodwill [Line Items]
Balance as of January 1,	$ 46,776
Goodwill acquired during the year	27,311
Currency translation adjustments	(216)
Balance as of September 30,	$ 73,871

XML

Schedule of Amortizable Intangible Asset (Detail) - USD ($) $ in Thousands	9 Months Ended	12 Months Ended
	Sep. 30, 2016	Dec. 31, 2015
Intangible Assets [Line Items]
Cost	$ 127,437	$ 103,249
Accumulated Amortization	(79,975)	(69,831)
Net Book Value	47,462	33,418
Customer related intangibles
Intangible Assets [Line Items]
Cost	63,134	49,546
Accumulated Amortization	(35,714)	(30,465)
Net Book Value	27,420	19,081
Technology
Intangible Assets [Line Items]
Cost	58,942	48,342
Accumulated Amortization	(38,908)	(34,282)
Net Book Value	$ 20,034	$ 14,060
Other intangibles
Intangible Assets [Line Items]
Range of Useful Lives	3 years	3 years
Cost	$ 5,361	$ 5,361
Accumulated Amortization	(5,353)	(5,084)
Net Book Value	$ 8	$ 277
Minimum | Customer related intangibles
Intangible Assets [Line Items]
Range of Useful Lives	4 years	4 years
Minimum | Technology
Intangible Assets [Line Items]
Range of Useful Lives	3 years	3 years
Maximum | Customer related intangibles
Intangible Assets [Line Items]
Range of Useful Lives	10 years	9 years
Maximum | Technology
Intangible Assets [Line Items]
Range of Useful Lives	10 years	9 years

XML

Amortization Expense of Acquired Intangibles (Detail) - USD ($) $ in Thousands	3 Months Ended		9 Months Ended
	Sep. 30, 2016	Sep. 30, 2015	Sep. 30, 2016	Sep. 30, 2015
Acquired Finite-Lived Intangible Assets [Line Items]
Total amortization expense	$ 3,599	$ 2,979	$ 10,168	$ 9,236
Cost of revenue
Acquired Finite-Lived Intangible Assets [Line Items]
Total amortization expense	1,642	1,351	4,626	4,041
Selling and marketing
Acquired Finite-Lived Intangible Assets [Line Items]
Total amortization expense	1,867	1,537	5,274	4,602
General and administrative
Acquired Finite-Lived Intangible Assets [Line Items]
Total amortization expense	$ 90	$ 91	$ 268	$ 593

XML

Estimated Future Amortization Expense (Detail) - USD ($) $ in Thousands	Sep. 30, 2016	Dec. 31, 2015
Intangible Assets [Line Items]
Remainder of 2016	$ 3,267
2017	12,335
2018	11,335
2019	5,543
2020	2,647
2021 and thereafter	12,335
Net Book Value	$ 47,462	$ 33,418

XML

Acquisitions - Additional Information (Detail) - USD ($) $ in Thousands		3 Months Ended	9 Months Ended
	Apr. 11, 2016	Sep. 30, 2016	Sep. 30, 2016	Sep. 30, 2015	Dec. 31, 2015
Business Acquisition [Line Items]
Purchase price of acquired company			$ 49,113	$ 1,671
Direct and incremental expenses		$ 74	2,616	$ 39
Goodwill		73,871	73,871		$ 46,776
OpenSpan, Inc.
Business Acquisition [Line Items]
Purchase price of acquired company	$ 48,800
Cash acquired from acquisition	1,800
Escrow deposit		7,400
Direct and incremental expenses		100	2,600
Goodwill		$ 27,300	$ 27,300
Acquired identifiable intangible assets	$ 24,300
Acquired identifiable intangible assets, weighted average useful life			9 years 8 months 12 days
Fair value valuation of assets and liabilities, finalizing period			1 year
OpenSpan, Inc. | Maximum
Business Acquisition [Line Items]
Deposited in escrow period	18 months

XML

Schedule of Accrued Expenses (Detail) - USD ($) $ in Thousands	Sep. 30, 2016	Dec. 31, 2015
Accrued expenses
Partner commissions	$ 2,661	$ 3,319
Other taxes	7,544	10,070
Employee reimbursable expenses	2,312	1,426
Dividends payable	2,291	2,297
Professional services contractor fees	4,723	4,580
Self-insurance health and dental claims	2,428	2,129
Professional fees	2,679	2,937
Short-term deferred rent	1,752	1,600
Income taxes payable	1,268	5,464
Acquisition-related expenses and merger consideration	362	834
Restructuring	132	394
Marketing and sales program expenses	1,242	1,397
Cloud hosting expenses	858	1,370
Foreign currency forward contracts	393	1,052
Fixed assets in progress	2,981	1,632
Other	2,744	2,267
Total accrued expenses	$ 36,370	$ 42,768

XML

Schedule of Deferred Revenue (Detail) - USD ($) $ in Thousands	Sep. 30, 2016	Dec. 31, 2015
Deferred Revenue Arrangement [Line Items]
Current deferred revenue	$ 140,458	$ 155,873
Long-term deferred revenue	10,228	15,805
Total deferred revenue	150,686	171,678
Software license
Deferred Revenue Arrangement [Line Items]
Current deferred revenue	28,630	40,886
Long-term deferred revenue	6,929	12,389
Maintenance
Deferred Revenue Arrangement [Line Items]
Current deferred revenue	95,378	95,262
Long-term deferred revenue	1,701	2,227
Cloud
Deferred Revenue Arrangement [Line Items]
Current deferred revenue	10,123	8,948
Long-term deferred revenue	1,598	1,189
Services
Deferred Revenue Arrangement [Line Items]
Current deferred revenue	$ 6,327	$ 10,777

XML

Stock Based Compensation Expense Included in Consolidated Statements of Operations (Detail) - USD ($) $ in Thousands	3 Months Ended		9 Months Ended
	Sep. 30, 2016	Sep. 30, 2015	Sep. 30, 2016	Sep. 30, 2015
Employee Service Share-based Compensation, Allocation of Recognized Period Costs [Line Items]
Total stock-based compensation before tax	$ 10,818	$ 8,091	$ 30,634	$ 23,005
Income tax benefit	(3,227)	(2,326)	(8,917)	(6,437)
Cost of revenue
Employee Service Share-based Compensation, Allocation of Recognized Period Costs [Line Items]
Total stock-based compensation before tax	3,117	2,285	8,711	6,519
Operating Expenses
Employee Service Share-based Compensation, Allocation of Recognized Period Costs [Line Items]
Total stock-based compensation before tax	$ 7,701	$ 5,806	$ 21,923	$ 16,486

XML

Stock-Based Compensation - Additional Information (Detail) $ in Millions	9 Months Ended
	Sep. 30, 2016 USD ($) shares
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Unrecognized stock-based compensation expense | $	$ 51.1
Weighted-average period of recognition of unrecognized stock-based compensation expense (in years)	2 years 1 month 6 days
Employees | RSUs
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Number of shares granted, RSUs	1,802,000
Fair value of shares granted | $	$ 45.5
RSUs granted in connection with the 2016 CICP	225,000
Percentage of target incentive compensation eligible to be elected and received by employees in the form of RSUs	50.00%
Restricted stock compensation expense | $	$ 5.6
Total stock-based compensation, period of recognition	1 year
Employees | Nonqualified Stock Options
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Fair value of shares granted | $	$ 21.2
Number of shares granted, options	2,567,000
Employees | Common Stock
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Shares issued	812,000
Non-employee directors | RSUs
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Number of shares granted, RSUs	36,000
Fair value of shares granted | $	$ 1.0
Non-employee directors | RSUs | Vesting on the grant date
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Vesting percentage of stock units	25.00%
Non-employee directors | RSUs | Vesting quarterly thereafter
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Vesting percentage of stock units	25.00%
Non-employee directors | Common Stock
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Shares issued	18,000

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Summary of Basic and Diluted Earnings Per Share (Detail) - USD ($) $ / shares in Units, shares in Thousands, $ in Thousands	3 Months Ended		9 Months Ended
	Sep. 30, 2016	Sep. 30, 2015	Sep. 30, 2016	Sep. 30, 2015
Earning per share reconciliation
Net income	$ 2,418	$ 6,325	$ 15,070	$ 15,364
Weighted-average common shares outstanding	76,278	76,534	76,323	76,521
Earnings per share, basic	$ 0.03	$ 0.08	$ 0.20	$ 0.20
Net income	$ 2,418	$ 6,325	$ 15,070	$ 15,364
Weighted-average common shares outstanding	76,278	76,534	76,323	76,521
Effect of assumed exercise of stock options and RSUs	2,804	2,640	2,653	2,385
Weighted-average common shares outstanding, assuming dilution	79,082	79,174	78,976	78,906
Earnings per share, diluted	$ 0.03	$ 0.08	$ 0.19	$ 0.19
Outstanding options, warrants and RSUs excluded as impact would be antidilutive	296	320	368	201
Stock Options
Earning per share reconciliation
Weighted-average effect of dilutive securities	1,613	1,603	1,556	1,546
RSUs
Earning per share reconciliation
Weighted-average effect of dilutive securities	1,191	1,037	1,097	839

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Geographic Information and Major Clients - Additional Information (Detail)	3 Months Ended		9 Months Ended
	Sep. 30, 2016 Customer	Sep. 30, 2015 Customer	Sep. 30, 2016 Customer Segment Unit	Sep. 30, 2015 Customer
Geographic information and major clients
Number of reportable segment, customer engagement solutions | Segment			1
Number of reporting unit | Unit			1
Clients accounting for 10% or more of total revenue or outstanding trade receivables			There were no clients accounting for 10% or more of the Company's total revenue during the second quarter and first six months of 2016 and 2015.
Number of clients representing 10% or more of Company's total revenue | Customer	0	0	0	0
Credit Concentration Risk | Total Revenue | Minimum
Geographic information and major clients
Concentration risk, percentage	10.00%	10.00%	10.00%	10.00%
Credit Concentration Risk | Trade Receivables | Minimum
Geographic information and major clients
Concentration risk, percentage			10.00%	10.00%

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Revenue from International Clients by Geographic Areas (Detail) - USD ($) $ in Thousands		3 Months Ended		9 Months Ended
		Sep. 30, 2016	Sep. 30, 2015	Sep. 30, 2016	Sep. 30, 2015
Revenues from External Customers and Long-Lived Assets [Line Items]
Geographic revenue		$ 182,802	$ 162,403	$ 550,656	$ 478,340
Geographic revenue percentage		100.00%	100.00%	100.00%	100.00%
U.S.
Revenues from External Customers and Long-Lived Assets [Line Items]
Geographic revenue		$ 111,274	$ 89,640	$ 308,049	$ 267,671
Geographic revenue percentage		61.00%	55.00%	56.00%	56.00%
Other Americas
Revenues from External Customers and Long-Lived Assets [Line Items]
Geographic revenue		$ 7,952	$ 6,602	$ 49,494	$ 46,278
Geographic revenue percentage		4.00%	4.00%	9.00%	10.00%
U.K.
Revenues from External Customers and Long-Lived Assets [Line Items]
Geographic revenue		$ 21,490	$ 19,491	$ 77,181	$ 60,867
Geographic revenue percentage		12.00%	12.00%	14.00%	13.00%
Other EMEA
Revenues from External Customers and Long-Lived Assets [Line Items]
Geographic revenue	[1]	$ 23,656	$ 20,672	$ 67,314	$ 55,376
Geographic revenue percentage	[1]	13.00%	13.00%	12.00%	11.00%
Asia Pacific
Revenues from External Customers and Long-Lived Assets [Line Items]
Geographic revenue		$ 18,430	$ 25,998	$ 48,618	$ 48,148
Geographic revenue percentage		10.00%	16.00%	9.00%	10.00%

[1] Includes Europe, the Middle East and Africa ("Other EMEA").

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Trade Receivables of Major Clients (Detail) - USD ($) $ in Thousands	12 Months Ended
	Dec. 31, 2015	Sep. 30, 2016
Revenue, Major Customer [Line Items]
Trade receivables, net of allowance	$ 211,846	$ 208,562
Credit Concentration Risk | Trade Receivables | Client A
Revenue, Major Customer [Line Items]
Concentration risk, percentage	10.00%