SEGMENT INFORMATION

3 Months Ended

Mar. 31, 2025

Segment Reporting [Abstract]

SEGMENT INFORMATION

NOTE 8. SEGMENT INFORMATION

Operating segments are defined as components of an enterprise about which separate financial information is available that is evaluated regularly by the chief operating decision-maker (“CODM”) in deciding how to allocate resources and assess performance.

The Company derives substantially all of its revenue from the sale and support of one group of similar products and services – software that provides case management, business process management, and real-time decisioning solutions to improve customer engagement and operational excellence in the enterprise applications market. To assess performance, the Company’s CODM, the Chief Executive Officer, reviews financial information on a consolidated basis. Therefore, the Company determined it has one operating segment and one reportable segment. The accounting policies of the Company’s operating segment are the same as those described in "Note 2. Significant Accounting Policies" included in the Annual Report on Form 10-K for the year ended December 31, 2024. The CODM uses consolidated net income (loss) to set financial performance targets, assess performance, and make expense allocation decisions.

	Three Months Ended March 31,
(in thousands)	2025		2024
Total revenue	$	475,633	$	330,147
Total cost of revenue	102,450		94,658
Selling	119,118		110,089
Marketing	18,951		17,606
Research and development	74,286		72,113
General and administrative	33,828		23,527
Other segment items, net (1)	690		27,316
Provision for (benefit from) income taxes	40,888		(3,038)
Net income (loss)	$	85,422	$	(12,124)

(1) Includes Litigation settlement, net of recoveries, Restructuring, Foreign currency transaction (loss) gain, Interest income, Interest expense, (Loss) income on capped call transactions, and Other income, net.

Long-lived assets related to the Company’s U.S. and international operations consist of property and equipment, which are included in Other long-term assets in the Company’s consolidated balance sheet:

(in thousands)	March 31, 2025				December 31, 2024
U.S.	$	36,854	90	%	$	37,405	89	%
International	3,930		10	%	4,401		11	%
	$	40,784	100	%	$	41,806	100	%