REVENUE

9 Months Ended

Sep. 30, 2020

Revenue from Contract with Customer [Abstract]

REVENUE

8. REVENUE

Geographic revenue

	Three Months Ended September 30,								Nine Months Ended September 30,
(Dollars in thousands)	2020				2019				2020				2019
U.S.	$	120,971	53	%	$	123,447	57	%	$	436,199	61	%	$	347,120	55	%
Other Americas	10,737		5	%	11,748		5	%	35,009		5	%	49,450		8	%
United Kingdom (“U.K.”)	25,150		11	%	23,034		11	%	68,246		9	%	64,269		10	%
Europe (excluding U.K.), Middle East, and Africa	39,656		18	%	34,761		16	%	106,472		15	%	102,342		16	%
Asia-Pacific	29,437		13	%	23,713		11	%	72,991		10	%	71,660		11	%
	$	225,951	100	%	$	216,703	100	%	$	718,917	100	%	$	634,841	100	%

Revenue streams

	Three Months Ended September 30,				Nine Months Ended September 30,
(in thousands)	2020		2019		2020		2019
Perpetual license	$	3,852	$	9,016	$	16,568	$	43,286
Term license	35,932		48,989		170,455		122,257
Revenue recognized at a point in time	39,784		58,005		187,023		165,543
Maintenance	74,670		70,371		220,587		207,406
Pega Cloud	54,776		35,153		147,080		94,610
Consulting	56,721		53,174		164,227		167,282
Revenue recognized over time	186,167		158,698		531,894		469,298
	$	225,951	$	216,703	$	718,917	$	634,841

(in thousands)	Three Months Ended September 30,				Nine Months Ended September 30,
	2020		2019		2020		2019
Pega Cloud	$	54,776	$	35,153	$	147,080	$	94,610
Maintenance	74,670		70,371		220,587		207,406
Term license	35,932		48,989		170,455		122,257
Subscription (1)	165,378		154,513		538,122		424,273
Perpetual license	3,852		9,016		16,568		43,286
Consulting	56,721		53,174		164,227		167,282
	$	225,951	$	216,703	$	718,917	$	634,841

(1) Reflects client arrangements subject to renewal (Pega Cloud, maintenance, and term license).

Remaining performance obligations ("Backlog")

Expected future revenue on existing contracts:

	September 30, 2020
(Dollars in thousands)	Perpetual license		Term license		Maintenance		Pega Cloud		Consulting		Total
1 year or less	$	8,708	$	50,788	$	170,643	$	211,661	$	14,977	$	456,777	54	%
1-2 years	1,700		5,341		40,631		157,500		2,042		207,214		25	%
2-3 years	—		7,052		18,277		93,283		770		119,382		14	%
Greater than 3 years	—		4		9,597		44,363		653		54,617		7	%
	$	10,408	$	63,185	$	239,148	$	506,807	$	18,442	$	837,990	100	%

	September 30, 2019
(Dollars in thousands)	Perpetual license		Term license		Maintenance		Pega Cloud		Consulting		Total
1 year or less	$	7,689	$	25,948	$	158,220	$	133,785	$	13,145	$	338,787	56	%
1-2 years	853		3,798		18,590		105,081		863		129,185		21	%
2-3 years	1,306		591		8,323		72,915		841		83,976		14	%
Greater than 3 years	—		85		4,959		51,591		—		56,635		9	%
	$	9,848	$	30,422	$	190,092	$	363,372	$	14,849	$	608,583	100	%