Revenues (Tables)

6 Months Ended

Jun. 30, 2021

Revenue From Contract With Customer [Abstract]

Revenues from Contracts with Customers Disaggregated by Service Type

The following table represents revenues from contracts with customers disaggregated by service type and by the reportable segment for each category for the periods indicated (in thousands):

	Three Months Ended June 30,
	2021			2020
	Amount		% of Revenue	Amount		% of Revenue
Americas:
Customer experience management solutions    and services	$	356,108	79.3%	$	338,963	81.3%
Other revenues		319	0.1%		309	0.1%
Total Americas		356,427	79.4%		339,272	81.4%
EMEA:
Customer experience management solutions    and services		86,950	19.4%		73,285	17.6%
Other revenues		5,505	1.2%		4,276	1.0%
Total EMEA		92,455	20.6%		77,561	18.6%
Other:
Other revenues		3	0.0%		—	0.0%
Total Other		3	0.0%		—	0.0%
	$	448,885	100.0%	$	416,833	100.0%

The following table represents revenues from contracts with customers disaggregated by service type and by the reportable segment for each category for the periods indicated (in thousands):

	Six Months Ended June 30,
	2021			2020
	Amount		% of Revenue	Amount		% of Revenue
Americas:
Customer experience management solutions    and services	$	719,561	79.4%	$	671,577	81.1%
Other revenues		585	0.0%		621	0.1%
Total Americas		720,146	79.4%		672,198	81.2%
EMEA:
Customer experience management solutions    and services		176,286	19.4%		145,918	17.6%
Other revenues		10,336	1.2%		9,876	1.2%
Total EMEA		186,622	20.6%		155,794	18.8%
Other:
Other revenues		3	0.0%		7	0.0%
Total Other		3	0.0%		7	0.0%
	$	906,771	100.0%	$	827,999	100.0%

Receivables, Net

The Company’s noncurrent trade accounts receivable result from contracts with customers that include renewal provisions and contracts with customers under multi-year arrangements. The Company’s trade accounts receivable, net, consisted of the following (in thousands):

	June 30, 2021		December 31, 2020
Trade accounts receivable, net, current (1)	$	401,251	$	398,112
Trade accounts receivable, net, noncurrent (2)		30,408		30,021
	$	431,659	$	428,133

(1) Included in “Receivables, net” in the accompanying Condensed Consolidated Balance Sheets.

(2) Included in “Deferred charges and other assets” in the accompanying Condensed Consolidated Balance Sheets.  

Components of Deferred Revenue and Customer Liabilities

Deferred revenue and customer liabilities consisted of the following (in thousands):

	June 30, 2021		December 31, 2020
Deferred revenue	$	3,322	$	2,916
Customer arrangements with termination rights		15,479		15,771
Estimated refund liabilities		5,469		6,115
	$	24,270	$	24,802