Revenues (Tables)

3 Months Ended

Mar. 31, 2020

Revenue From Contract With Customer [Abstract]

Revenues from Contracts with Customers Disaggregated by Service Type

The following table represents revenues from contracts with customers disaggregated by service type and by the reportable segment for each category (in thousands):

	Three Months Ended March 31,
	2020					2019
	Amount		% of Revenue			Amount		% of Revenue
Americas:
Customer engagement solutions and services	$	332,614		80.9	%	$	324,562		80.6	%
Other revenues		312		0.1	%		215		0.0	%
Total Americas		332,926		81.0	%		324,777		80.6	%
EMEA:
Customer engagement solutions and services		72,633		17.7	%		70,997		17.6	%
Other revenues		5,600		1.3	%		7,131		1.8	%
Total EMEA		78,233		19.0	%		78,128		19.4	%
Other:
Other revenues		7		0.0	%		20		0.0	%
Total Other		7		0.0	%		20		0.0	%
	$	411,166		100.0	%	$	402,925		100.0	%

Receivables, Net

The Company’s noncurrent trade accounts receivable result from (1) contracts with customers that include renewal provisions, and (2) contracts with customers under multi-year arrangements. The Company’s trade accounts receivable, net, consisted of the following (in thousands):

	March 31, 2020		December 31, 2019
Trade accounts receivable, net, current (1)	$	364,625	$	375,136
Trade accounts receivable, net, noncurrent (2)		26,851		26,496
	$	391,476	$	401,632

(1) Included in “Receivables, net” in the accompanying Condensed Consolidated Balance Sheets.

(2) Included in “Deferred charges and other assets” in the accompanying Condensed Consolidated Balance Sheets.  

Components of Deferred Revenue and Customer Liabilities

Deferred revenue and customer liabilities consisted of the following (in thousands):

	March 31, 2020		December 31, 2019
Deferred revenue	$	3,261	$	3,012
Customer arrangements with termination rights		13,815		15,024
Estimated refund liabilities		7,445		8,585
	$	24,521	$	26,621