Segments and Geographic Information (Tables)

6 Months Ended

Jun. 30, 2019

Information about the Company’s reportable segments is as follows (in thousands):

	Americas			EMEA			Other ⁽¹⁾			Consolidated
Three Months Ended June 30, 2019:
Revenues	$	310,307		$	78,676		$	23		$	389,006
Percentage of revenues		79.8	%		20.2	%		0.0	%		100.0	%
Depreciation, net	$	10,659		$	1,628		$	765		$	13,052
Amortization of intangibles	$	3,288		$	839		$	—		$	4,127
Income (loss) from operations	$	26,584		$	4,661		$	(15,990	)	$	15,255
Total other income (expense), net								(1,520	)		(1,520	)
Income taxes								(2,466	)		(2,466	)
Net income										$	11,269
Three Months Ended June 30, 2018:
Revenues	$	327,041		$	69,720		$	24		$	396,785
Percentage of revenues		82.4	%		17.6	%		0.0	%		100.0	%
Depreciation, net	$	12,335		$	1,476		$	749		$	14,560
Amortization of intangibles	$	3,415		$	214		$	—		$	3,629
Income (loss) from operations	$	19,824		$	2,220		$	(15,584	)	$	6,460
Total other income (expense), net								(1,511	)		(1,511	)
Income taxes								2,229			2,229
Net income										$	7,178
Six Months Ended June 30, 2019:
Revenues	$	635,084		$	156,804		$	43		$	791,931
Percentage of revenues		80.2	%		19.8	%		0.0	%		100.0	%
Depreciation, net	$	22,166		$	3,254		$	1,529		$	26,949
Amortization of intangibles	$	6,726		$	1,687		$	—		$	8,413
Income (loss) from operations	$	56,652		$	6,152		$	(30,797	)	$	32,007
Total other income (expense), net								(1,903	)		(1,903	)
Income taxes								(7,148	)		(7,148	)
Net income										$	22,956
Six Months Ended June 30, 2018:
Revenues	$	667,762		$	143,347		$	47		$	811,156
Percentage of revenues		82.3	%		17.7	%		0.0	%		100.0	%
Depreciation, net	$	25,018		$	2,887		$	1,491		$	29,396
Amortization of intangibles	$	7,407		$	435		$	—		$	7,842
Income (loss) from operations	$	45,688		$	6,859		$	(31,803	)	$	20,744
Total other income (expense), net								(2,391	)		(2,391	)
Income taxes								(227	)		(227	)
Net income										$	18,126

(1) Other items (including corporate and other costs, other income and expense, and income taxes) are included for purposes of reconciling to the Company’s consolidated totals as shown in the tables above for the periods shown. Inter-segment revenues are not material to the Americas and EMEA segment results.

Operations by Geographic Location

The following table represents a disaggregation of revenue from contracts with customers by geographic location and by the reportable segment for each category (in thousands):

	Three Months Ended June 30,				Six Months Ended June 30,
	2019		2018		2019		2018
Americas:
United States	$	144,736	$	165,648	$	306,768	$	337,094
The Philippines		58,793		56,571		114,871		116,657
Costa Rica		31,579		30,973		62,296		63,048
Canada		24,506		24,828		50,070		52,017
El Salvador		20,067		20,584		40,543		40,595
People's Republic of China		8,905		8,149		17,808		17,497
Australia		7,328		7,700		14,957		15,402
Mexico		7,075		5,632		13,632		11,950
Colombia		4,746		4,636		9,444		8,691
Other		2,572		2,320		4,695		4,811
Total Americas		310,307		327,041		635,084		667,762
EMEA:
Germany		22,813		22,404		46,677		46,579
United Kingdom		17,733		11,960		34,618		25,307
Sweden		13,401		13,674		27,041		27,804
Romania		7,881		8,191		16,393		16,327
Other		16,848		13,491		32,075		27,330
Total EMEA		78,676		69,720		156,804		143,347
Total Other		23		24		43		47
	$	389,006	$	396,785	$	791,931	$	811,156