Revenues (Tables)

6 Months Ended

Jun. 30, 2019

Revenue From Contract With Customer [Abstract]

Revenues from Contracts with Customers Disaggregated by Service Type

The following table represents revenues from contracts with customers disaggregated by service type and by the reportable segment for each category (in thousands):

	Three Months Ended June 30,				Six Months Ended June 30,
	2019		2018		2019		2018
Americas:
Customer engagement solutions and services	$	310,070	$	326,766	$	634,632	$	667,188
Other revenues		237		275		452		574
Total Americas		310,307		327,041		635,084		667,762
EMEA:
Customer engagement solutions and services		68,643		67,772		139,640		139,443
Other revenues		10,033		1,948		17,164		3,904
Total EMEA		78,676		69,720		156,804		143,347
Other:
Other revenues		23		24		43		47
Total Other		23		24		43		47
	$	389,006	$	396,785	$	791,931	$	811,156

Receivables, Net

The Company’s trade accounts receivable, net, consists of the following (in thousands):

	June 30, 2019		December 31, 2018
Trade accounts receivable, net, current (1)	$	336,755	$	335,377
Trade accounts receivable, net, noncurrent (2)		19,185		15,948
	$	355,940	$	351,325

(1) Included in “Receivables, net” in the accompanying Condensed Consolidated Balance Sheets.

(2) Included in “Deferred charges and other assets” in the accompanying Condensed Consolidated Balance Sheets.  

Components of Deferred Revenue and Customer Liabilities

Deferred revenue and customer liabilities consists of the following (in thousands):

	June 30, 2019		December 31, 2018
Deferred revenue	$	4,266	$	3,655
Customer arrangements with termination rights		16,497		16,404
Estimated refund liabilities		7,794		10,117
	$	28,557	$	30,176