Revenues (Tables)

3 Months Ended

Mar. 31, 2019

Revenue From Contract With Customer [Abstract]

Revenues from Contracts with Customers Disaggregated by Service Type

The following table represents revenues from contracts with customers disaggregated by service type and by the reportable segment for each category (in thousands):

	Three Months Ended March 31,
	2019		2018
Americas:
Customer engagement solutions and services	$	324,562	$	340,422
Other revenues		215		299
Total Americas		324,777		340,721
EMEA:
Customer engagement solutions and services		70,997		71,671
Other revenues		7,131		1,956
Total EMEA		78,128		73,627
Other:
Other revenues		20		23
Total Other		20		23
	$	402,925	$	414,371

Receivables, Net

The Company’s trade accounts receivable, net, consists of the following (in thousands):

	March 31, 2019		December 31, 2018
Trade accounts receivable, net, current (1)	$	337,502	$	335,377
Trade accounts receivable, net, noncurrent (2)		18,270		15,948
	$	355,772	$	351,325

(1) Included in “Receivables, net” in the accompanying Condensed Consolidated Balance Sheets.

(2) Included in “Deferred charges and other assets” in the accompanying Condensed Consolidated Balance Sheets.  

Components of Deferred Revenue and Customer Liabilities

Deferred revenue and customer liabilities consists of the following (in thousands):

	March 31, 2019		December 31, 2018
Deferred revenue	$	3,381	$	3,655
Customer arrangements with termination rights		15,992		16,404
Estimated refund liabilities		7,704		10,117
	$	27,077	$	30,176