Note 3. Costs Associated with Exit or Disposal Activities

During 2011 and 2010, the Company announced several initiatives to streamline excess capacity through targeted seat reductions (the “Exit Plans”) in an on-going effort to manage and optimize capacity utilization. These Exit Plans included, but were not limited to, closing customer contact management centers in The Philippines, the United Kingdom, Ireland and South Africa and consolidating leased space in various locations in the U.S. and the Netherlands. These Exit Plans impacted approximately 800 employees. The Company has paid $15.3 million in cash through December 31, 2015 under these Exit Plans.

The cumulative costs expected and incurred as a result of the Exit Plans were as follows as of December 31, 2015 (in thousands):


	Americas Fourth Quarter 2011 Exit Plan		EMEA Fourth Quarter 2011 Exit Plan		EMEA Fourth Quarter 2010 Exit Plan		Americas Third Quarter 2010 Exit Plan		Total
Lease obligations and facility exit costs	$	1,365	$	19	$	1,914	$	6,729	$	10,027
Severance and related costs		—		5,857		185		—		6,042
Legal-related costs		—		110		—		—		110
Non-cash impairment charges		480		474		159		3,847		4,960

Total	$	1,845	$	6,460	$	2,258	$	10,576	$	21,139

The following table summarizes the accrued liability associated with the Exit Plans’ exit or disposal activities and related charges (reversals) for the years ended December 31, 2015, 2014 and 2013 (in thousands):


	Lease Obligation and Facility Exit Costs			Severance and Related Costs			Legal-Related Costs			Total
Balance at January 1, 2013	$	3,772		$	187		$	10		$	3,969
Charges (reversals) ⁽¹⁾		318			(56	)		—			262
Cash payments		(1,264	)		(8	)		(10	)		(1,282	)
Other non-cash changes ⁽³⁾		17			8			—			25

Balance at December 31, 2013		2,843			131			—			2,974
Charges (reversals) ⁽²⁾		(185	)		(129	)		—			(314	)
Cash payments		(1,095	)		—			—			(1,095	)
Other non-cash changes ⁽³⁾		(5	)		(2	)		—			(7	)

Balance at December 31, 2014		1,558			—			—			1,558
Charges (reversals)		—			—			—			—
Cash payments		(825	)		—			—			(825	)
Other non-cash changes ⁽³⁾		—			—			—			—

Balance at December 31, 2015	$	733		$	—		$	—		$	733

⁽¹⁾

During 2013, the Company recorded additional lease obligations and facility exit costs in EMEA for one of the Ireland site’s lease restoration, which increased “General and administrative” costs in the accompanying Consolidated Statement of Operations. Also during 2013, the Company reversed accruals related to the final settlement of severance and related costs in EMEA for the Netherlands site, which reduced “General and administrative” costs in the accompanying Consolidated Statement of Operations.

⁽²⁾	During 2014, the Company reversed accruals related to the final settlement of lease obligations and facility exit costs as well as severance and related costs in EMEA for the Ireland sites, which reduced “General and administrative” costs in the accompanying Consolidated Statement of Operations.

⁽³⁾	Effect of foreign currency translation.

Restructuring Liability Classification

The following table summarizes the Company’s short-term and long-term accrued liabilities associated with its exit and disposal activities, by plan, as of December 31, 2015 and 2014 (in thousands):


	Americas Fourth Quarter 2011 Exit Plan		Americas Third Quarter 2010 Exit Plan		Total
December 31, 2015
Short-term accrued restructuring liability ⁽¹⁾	$	144	$	487	$	631
Long-term accrued restructuring liability ⁽²⁾		22		80		102

Ending accrual at December 31, 2015	$	166	$	567	$	733


December 31, 2014
Short-term accrued restructuring liability ⁽¹⁾	$	109	$	521	$	630
Long-term accrued restructuring liability ⁽²⁾		203		725		928

Ending accrual at December 31, 2014	$	312	$	1,246	$	1,558

⁽¹⁾	Included in “Other accrued expenses and current liabilities” in the accompanying Consolidated Balance Sheets.

⁽²⁾	Included in “Other long-term liabilities” in the accompanying Consolidated Balance Sheets.

The remaining restructuring liability relates to future rent obligations to be paid through the remainder of the lease terms, the last of which ends in February 2017. The EMEA Fourth Quarter 2011 and EMEA Fourth Quarter 2010 Exit Plans were settled during 2014.