10-Q

UNITED STATES

SECURITIES AND EXCHANGE COMMISSION

Washington, D.C. 20549

FORM 10-Q

(Mark One)

x QUARTERLY REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934

For the quarterly period ended June 30, 2016

OR

¨ TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934

For the transition period from to  

Commission file number 0-27512

CSG SYSTEMS INTERNATIONAL, INC.

(Exact name of registrant as specified in its charter)

Delaware	47-0783182
(State or other jurisdiction of incorporation or organization)	(I.R.S. Employer Identification No.)

9555 Maroon Circle

Englewood, Colorado 80112

(Address of principal executive offices, including zip code)

(303) 200-2000

(Registrant’s telephone number, including area code)

Indicate by check mark whether the registrant (1) has filed all reports required to be filed by Section 13 or 15(d) of the Securities Exchange Act of 1934 during the preceding 12 months (or for such shorter period that the registrant was required to file such reports), and (2) has been subject to such filing requirements for the past 90 days.

YES   x           NO   ¨

Indicate by check mark whether the registrant has submitted electronically and posted on its corporate Website, if any, every Interactive Data File required to be submitted and posted pursuant to Rule 405 of Regulation S-T (§232.405 of this chapter) during the preceding 12 months (or for such shorter period that the registrant was required to submit and post such files).

YES   x           NO   ¨

Indicate by check mark whether the registrant is a large accelerated filer, an accelerated filer, a non-accelerated filer, or a smaller reporting company. See the definitions of “large accelerated filer”, “accelerated filer” and “smaller reporting company” in Rule 12b-2 of the Exchange Act.

Large accelerated filer	x	Accelerated filer	¨
Non-accelerated filer	¨  (Do not check if a smaller reporting company)	Smaller reporting company	¨

Indicate by check mark whether the registrant is a shell company (as defined in Rule 12b-2 of the Exchange Act).

YES  ¨            NO   x

Shares of common stock outstanding at July 29, 2016: 32,353,999

CSG SYSTEMS INTERNATIONAL, INC.

FORM 10-Q for the Quarter Ended June 30, 2016

INDEX

		Page No.
Part I -FINANCIAL INFORMATION
Item 1.	Condensed Consolidated Balance Sheets as of June 30, 2016 and December 31, 2015 (Unaudited)	3
	Condensed Consolidated Statements of Income for the Quarters and Six Months Ended June 30, 2016 and 2015 (Unaudited)	4
	Condensed Consolidated Statements of Comprehensive Income for the Quarters and Six Months Ended June 30, 2016 and 2015 (Unaudited)	5
	Condensed Consolidated Statements of Cash Flows for the Six Months Ended June 30, 2016 and 2015 (Unaudited)	6
	Notes to Condensed Consolidated Financial Statements (Unaudited)	7
Item 2.	Management’s Discussion and Analysis of Financial Condition and Results of Operations	15
Item 3.	Quantitative and Qualitative Disclosures About Market Risk	25
Item 4.	Controls and Procedures	26
Part II -OTHER INFORMATION
Item 1.	Legal Proceedings	27
Item 1A.	Risk Factors	27
Item 2.	Unregistered Sales of Equity Securities and Use of Proceeds	27
Item 6.	Exhibits	28
	Signatures	29
	Index to Exhibits	30

2

CSG SYSTEMS INTERNATIONAL, INC.

CONDENSED CONSOLIDATED BALANCE SHEETS - UNAUDITED

(in thousands, except per share amounts)

	June 30,			December 31,
	2016			2015
ASSETS
Current assets:
Cash and cash equivalents	$	135,117		$	132,631
Short-term investments		151,615			108,305
Total cash, cash equivalents and short-term investments		286,732			240,936
Trade accounts receivable:
Billed, net of allowance of $3,726 and $3,600		178,914			178,854
Unbilled		34,518			41,110
Income taxes receivable		6,006			4,038
Other current assets		32,826			35,153
Total current assets		538,996			500,091
Non-current assets:
Property and equipment, net of depreciation of $118,446 and $112,282		32,748			35,992
Software, net of amortization of $99,031 and $95,094		31,805			35,095
Goodwill		209,662			219,724
Client contracts, net of amortization of $91,447 and $87,890		37,580			39,738
Deferred income taxes		12,025			17,462
Other assets		13,912			14,629
Total non-current assets		337,732			362,640
Total assets	$	876,728		$	862,731
LIABILITIES, CURRENT PORTION OF LONG-TERM DEBT CONVERSION OBLIGATION AND STOCKHOLDERS' EQUITY
Current liabilities:
Current portion of long-term debt, net of unamortized discounts of $1,469 and $8,632	$	53,603		$	148,868
Client deposits		32,991			33,694
Trade accounts payable		26,660			43,392
Accrued employee compensation		57,909			59,607
Deferred revenue		51,616			41,907
Income taxes payable		260			8,962
Other current liabilities		20,934			22,980
Total current liabilities		243,973			359,410
Non-current liabilities:
Long-term debt, net of unamortized discounts of $25,322 and $4,738		332,178			130,262
Deferred revenue		7,940			9,828
Income taxes payable		4,271			4,413
Deferred income taxes		50			182
Other non-current liabilities		13,143			12,791
Total non-current liabilities		357,582			157,476
Total liabilities		601,555			516,886
Current portion of long-term debt conversion obligation		33,894			-
Stockholders' equity:
Preferred stock, par value $.01 per share; 10,000 shares authorized; zero shares issued and outstanding		-			-
Common stock, par value $.01 per share; 100,000 shares authorized;  32,438 and 32,555 shares outstanding		673			672
Common stock warrants; 2,851 and 2,851 warrants issued and outstanding		7,310			7,310
Additional paid-in capital		396,133			503,254
Treasury stock, at cost, 34,865 and 34,601 shares		(823,963	)		(814,437	)
Accumulated other comprehensive income (loss):
Unrealized gain (loss) on short-term investments, net of tax		560			(97	)
Cumulative foreign currency translation adjustments		(35,328	)		(26,288	)
Accumulated earnings		695,894			675,431
Total stockholders' equity		241,279			345,845
Total liabilities, current portion of long-term debt conversion obligation and stockholders' equity	$	876,728		$	862,731

The accompanying notes are an integral part of these condensed consolidated financial statements.

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CSG SYSTEMS INTERNATIONAL, INC.

CONDENSED CONSOLIDATED STATEMENTS OF INCOME - UNAUDITED

(in thousands, except per share amounts)

	Quarter Ended						Six Months Ended
	June 30, 2016			June 30, 2015			June 30, 2016			June 30, 2015
Revenues:
Cloud and related solutions	$	149,992		$	141,289		$	299,806		$	285,122
Software and services		21,152			22,437			40,330			45,070
Maintenance		19,108			18,915			36,342			38,080
Total revenues		190,252			182,641			376,478			368,272
Cost of revenues (exclusive of depreciation, shown separately below):
Cloud and related solutions		70,195			64,767			136,428			134,027
Software and services		11,461			16,559			24,827			37,668
Maintenance		11,127			10,470			21,011			20,367
Total cost of revenues		92,783			91,796			182,266			192,062
Other operating expenses:
Research and development		24,281			25,897			47,907			51,626
Selling, general and administrative		34,980			34,572			69,031			68,014
Depreciation		3,509			3,850			7,025			7,545
Restructuring and reorganization charges		5,325			370			(416	)		976
Total operating expenses		160,878			156,485			305,813			320,223
Operating income		29,374			26,156			70,665			48,049
Other income (expense):
Interest expense		(4,473	)		(2,537	)		(7,478	)		(5,905	)
Amortization of original issue discount		(1,136	)		(1,547	)		(2,794	)		(3,063	)
Interest and investment income, net		523			229			991			396
Loss on repurchase of convertible notes		(5,108	)		-			(8,319	)		-
Other, net		(1,895	)		145			(2,686	)		(320	)
Total other		(12,089	)		(3,710	)		(20,286	)		(8,892	)
Income before income taxes		17,285			22,446			50,379			39,157
Income tax provision		(6,448	)		(9,652	)		(18,038	)		(17,005	)
Net income	$	10,837		$	12,794		$	32,341		$	22,152
Weighted-average shares outstanding:
Basic		30,942			30,798			30,852			31,170
Diluted		32,811			33,095			33,241			33,217
Earnings per common share:
Basic	$	0.35		$	0.42		$	1.05		$	0.71
Diluted		0.33			0.39			0.97			0.67
Cash dividends declared per common share:	$	0.19		$	0.18		$	0.37		$	0.35

The accompanying notes are an integral part of these condensed consolidated financial statements.

4

CSG SYSTEMS INTERNATIONAL, INC.

CONDENSED CONSOLIDATED STATEMENTS OF COMPREHENSIVE INCOME - UNAUDITED

(in thousands)

	Quarter Ended					Six Months Ended
	June 30, 2016			June 30, 2015		June 30, 2016			June 30, 2015
Net income	$	10,837		$	12,794	$	32,341		$	22,152
Other comprehensive income (loss), net of tax:
Foreign currency translation adjustments		(7,938	)		7,923		(9,040	)		(1,612	)
Unrealized holding gains (losses) on short-term investments arising during period		(254	)		3		657			6
Other comprehensive income (loss), net of tax		(8,192	)		7,926		(8,383	)		(1,606	)
Total comprehensive income, net of tax	$	2,645		$	20,720	$	23,958		$	20,546

The accompanying notes are an integral part of these condensed consolidated financial statements.

5

CSG SYSTEMS INTERNATIONAL, INC.

CONDENSED CONSOLIDATED STATEMENTS OF CASH FLOWS - UNAUDITED

(in thousands)

	Six Months Ended
	June 30, 2016			June 30, 2015
Cash flows from operating activities:
Net income	$	32,341		$	22,152
Adjustments to reconcile net income to net cash provided by operating activities-
Depreciation		7,025			7,545
Amortization		13,040			15,175
Amortization of original issue discount		2,794			3,063
Loss on short-term investments and other		3			122
Loss on repurchase of convertible notes		8,319			-
Gain on disposition of business operations		(6,611	)		-
Deferred income taxes		78			(3,758	)
Excess tax benefit of stock-based compensation awards		(3,440	)		(1,809	)
Stock-based compensation		12,086			10,473
Changes in operating assets and liabilities, net of acquired amounts:
Trade accounts receivable, net		5,705			5,398
Other current and non-current assets		(1,866	)		(3,452	)
Income taxes payable/receivable		(7,971	)		(24	)
Trade accounts payable and accrued liabilities		(18,758	)		(5,635	)
Deferred revenue		8,020			9,262
Net cash provided by operating activities		50,765			58,512
Cash flows from investing activities:
Purchases of property and equipment		(8,863	)		(11,425	)
Purchases of short-term investments		(102,110	)		(73,917	)
Proceeds from sale/maturity of short-term investments		61,833			94,794
Acquisition of and investments in client contracts		(4,461	)		(4,526	)
Proceeds from the disposition of business operations		8,850			-
Net cash provided by (used in) investing activities		(44,751	)		4,926
Cash flows from financing activities:
Proceeds from issuance of common stock		715			740
Payment of cash dividends		(12,265	)		(11,238	)
Repurchase of common stock		(19,494	)		(62,861	)
Payments on acquired asset financing		-			(829	)
Proceeds from long-term debt		230,000			150,000
Payments on long-term debt		(3,750	)		(123,750	)
Repurchase of convertible notes		(198,367	)		-
Payments of deferred financing costs		(6,744	)		(2,692	)
Excess tax benefit of stock-based compensation awards		3,440			1,809
Net cash used in financing activities		(6,465	)		(48,821	)
Effect of exchange rate fluctuations on cash		2,937			(1,384	)
Net increase in cash and cash equivalents		2,486			13,233
Cash and cash equivalents, beginning of period		132,631			81,712
Cash and cash equivalents, end of period	$	135,117		$	94,945
Supplemental disclosures of cash flow information:
Cash paid during the period for-
Interest	$	4,619		$	4,343
Income taxes		25,923			20,761

The accompanying notes are an integral part of these condensed consolidated financial statements.

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CSG SYSTEMS INTERNATIONAL, INC.

NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS (UNAUDITED)

1. GENERAL

We have prepared the accompanying unaudited condensed consolidated financial statements as of June 30, 2016 and December 31, 2015, and for the quarters and six months ended June 30, 2016 and 2015, in accordance with accounting principles generally accepted in the United States of America (“U.S.”) (“GAAP”) for interim financial information, and pursuant to the instructions to Form 10-Q and the rules and regulations of the Securities and Exchange Commission (the “SEC”). Accordingly, they do not include all of the information and footnotes required by GAAP for complete financial statements. In the opinion of our management, all adjustments (consisting only of normal recurring adjustments) considered necessary for a fair presentation of our financial position and operating results have been included. The unaudited Condensed Consolidated Financial Statements (the “Financial Statements”) should be read in conjunction with the Consolidated Financial Statements and notes thereto, together with Management’s Discussion and Analysis of Financial Condition and Results of Operations (“MD&A”), contained in our Annual Report on Form 10-K for the year ended December 31, 2015 (our “2015 10-K”), filed with the SEC. The results of operations for the quarter and six months ended June 30, 2016 are not necessarily indicative of the expected results for the entire year ending December 31, 2016.

2. SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES

Use of Estimates in Preparation of Financial Statements. The preparation of the accompanying Financial Statements in conformity with GAAP requires management to make estimates and assumptions that affect the reported amounts of assets and liabilities and disclosure of contingent assets and liabilities at the date of our Financial Statements, and the reported amounts of revenues and expenses during the reporting periods. Actual results could differ from those estimates.

Reclassifications.  Certain December 31, 2015 amounts have been reclassified to conform to the June 30, 2016 presentation, which are discussed further in the Accounting Pronouncements Adopted section below.

Cash and Cash Equivalents. We consider all highly liquid investments with original maturities of three months or less at the date of the purchase to be cash equivalents. As of June 30, 2016 and December 31, 2015, our cash equivalents consist primarily of institutional money market funds, commercial paper, and time deposits held at major banks.

As of June 30, 2016 and December 31, 2015, we had $3.7 million and $5.0 million, respectively, of restricted cash that serves to collateralize outstanding letters of credit. This restricted cash is included in cash and cash equivalents in our Condensed Consolidated Balance Sheets (“Balance Sheets” or “Balance Sheet”).

Short-term Investments and Other Financial Instruments. Our financial instruments as of June 30, 2016 and December 31, 2015 include cash and cash equivalents, short-term investments, accounts receivable, accounts payable, and debt. Because of their short maturities, the carrying amounts of cash equivalents, accounts receivable, and accounts payable approximate their fair value.

Our short-term investments and certain of our cash equivalents are considered “available-for-sale” and are reported at fair value in our Balance Sheets, with unrealized gains and losses, net of the related income tax effect, excluded from earnings and reported in a separate component of stockholders’ equity. Realized and unrealized gains and losses were not material in any period presented.

Primarily all short-term investments held by us as of June 30, 2016 and December 31, 2015 have contractual maturities of less than two years from the time of acquisition. Our short-term investments as of June 30, 2016 and December 31, 2015 consisted almost entirely of fixed income securities. Proceeds from the sale/maturity of short-term investments for the six months ended June 30, 2016 and 2015 were $61.8 million and $94.8 million, respectively.

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The following table represents the fair value hierarchy based upon three levels of inputs, of which Levels 1 and 2 are considered observable and Level 3 is unobservable, for our financial assets and liabilities measured at fair value (in thousands):

	June 30, 2016						December 31, 2015
	Level 1		Level 2		Total		Level 1		Level 2		Total
Assets:
Cash equivalents:
Money market funds	$	43,029	$	—	$	43,029	$	35,730	$	—	$	35,730
Commercial paper	—		58,481		58,481		—			63,890		63,890
Short-term investments:
Corporate debt securities	—			39,435		39,435	—			31,253		31,253
Corporate equity securities		—	2,769			2,769	—		—		—
Municipal bonds	—			1,413		1,413	—			2,763		2,763
U.S. government agency bonds	—			37,273		37,273	—			16,201		16,201
Asset-backed securities	—			12,244		12,244	—			11,443		11,443
Total	$	43,029	$	151,615	$	194,644	$	35,730	$	125,550	$	161,280

Valuation inputs used to measure the fair values of our money market funds and corporate equity securities were derived from quoted market prices. The fair values of all other financial instruments are based upon pricing provided by third-party pricing services. These prices were derived from observable market inputs.

We have chosen not to measure our debt at fair value, with changes recognized in earnings each reporting period.  The following table indicates the carrying value and estimated fair value of our debt as of the indicated periods (in thousands):

	June 30, 2016				December 31, 2015
	Carrying		Fair		Carrying		Fair
	Value		Value		Value		Value
Credit agreement (carrying value including current maturities)	$	138,750	$	138,750	$	142,500	$	142,500
2010 Convertible debt (par value)		43,822		78,494		150,000		237,900
2016 Convertible debt (par value)		230,000		243,225	—		—

The fair value for our credit agreement was estimated using a discounted cash flow methodology, while the fair value for our convertible debt was estimated based upon quoted market prices or recent sales activity, both of which are considered Level 2 inputs.  See Note 4 for additional discussion regarding our convertible debt.

Accounting Pronouncements Adopted.  In April 2015, the Financial Accounting Standards Board (“FASB”) issued Accounting Standards Update (“ASU”) 2015-03, Interest-Imputation of Interest (Subtopic 835-30).  This ASU requires that debt issuance costs related to a recognized debt liability be presented in the balance sheet as a reduction from the carrying amount of that debt liability, consistent with debt discounts. This ASU is effective in fiscal years beginning after December 15, 2015 and must be applied retrospectively.  We adopted this ASU retrospectively on January 1, 2016, which resulted in the reclassification of $5.4 million of debt issuance costs from other assets to long-term debt on our December 31, 2015 Balance Sheet.

In November 2015, the FASB issued ASU 2015-17, Income Taxes (Topic 740), requiring that all deferred tax liabilities and assets be classified as noncurrent.  Prior guidance required us to record deferred tax balances as either current or non-current in accordance with the classification of the underlying attributes. This ASU is effective in fiscal years beginning after December 15, 2016, with early adoption permitted and may be applied either prospectively to all deferred tax liabilities and assets or retrospectively to all periods presented.  We adopted this ASU retrospectively on January 1, 2016, which resulted in a decrease of $18.1 million in current deferred income tax assets, an increase in non-current deferred income tax assets of $9.1 million and a decrease in non-current deferred income tax liabilities of $9.0 million on our December 31, 2015 Balance Sheet.

Accounting Pronouncement Issued But Not Yet Effective. The FASB has issued ASU 2014-09, Revenue from Contracts with Customers (Topic 606).  This ASU is a single comprehensive model which supersedes nearly all existing revenue recognition guidance under U.S. GAAP.  Under the new guidance, revenue is recognized when promised goods or services are transferred to customers in an amount that reflects the consideration that is expected to be received for those goods or services.  The ASU also requires additional disclosure about the nature, amount, timing, and uncertainty of revenue and cash flows arising from customer contracts, including significant judgments and changes in judgments and assets recognized from costs incurred to obtain or fulfill a contract. In August 2015, the FASB issued ASU 2015-14 Revenue from Contracts with Customers (Topic 606):  Deferral of the

8

Effective Date which defers the effective date of ASU 2014-09 for one year.  The updated accounting guidance is now effective for annual and interim reporting periods in fiscal years beginning after December 15, 2017.  Early adoption is permitted.  An entity may choose to adopt this ASU either retrospectively or through a cumulative effect adjustment as of the start of the first period for which it applies the standard. We are currently in the process of evaluating the impact that this new guidance will have on our Financial Statements and our method of adoption.

In February 2016, the FASB issued ASU 2016-02, Leases (Topic 842).  This ASU requires lessees to recognize a lease liability and a right-to-use asset for all leases, including operating leases, with a term greater than twelve months on its balance sheet.  This ASU is effective in annual and interim periods in fiscal years beginning after December 15, 2018, with early adoption permitted, and requires a modified retrospective transition method.  We are currently in the process of evaluating the impact that this new guidance will have on our Financial Statements.

In March 2016, the FASB issued ASU 2016-09, Compensation – Stock Compensation (Topic 718).  This ASU simplifies several aspects of the accounting for share-based payment transactions, including the income tax consequences, classification of awards as either equity or liabilities, and classification on the statement of cash flows.  This ASU is effective for fiscal years beginning after December 15, 2016, with early adoption permitted. The methods of adoption for this ASU vary by amendment.  We are currently in the process of evaluating the impact that this new guidance will have on our Financial Statements.

3. LONG-LIVED ASSETS

Goodwill. The changes in the carrying amount of goodwill for the six months ended June 30, 2016, were as follows (in thousands):

January 1, 2016 balance	$	219,724
Adjustments related to prior acquisitions		(30	)
Effects of changes in foreign currency exchange rates		(10,032	)
June 30, 2016 balance	$	209,662

Other Intangible Assets. Our intangible assets subject to ongoing amortization consist primarily of client contracts and software. As of June 30, 2016 and December 31, 2015, the carrying values of these assets were as follows (in thousands):

	June 30, 2016							December 31, 2015
	Gross							Gross
	Carrying		Accumulated			Net		Carrying		Accumulated			Net
	Amount		Amortization			Amount		Amount		Amortization			Amount
Client contracts	$	129,027	$	(91,447	)	$	37,580	$	127,628	$	(87,890	)	$	39,738
Software		130,836		(99,031	)		31,805		130,189		(95,094	)		35,095
Total	$	259,863	$	(190,478	)	$	69,385	$	257,817	$	(182,984	)	$	74,833

The total amortization expense related to intangible assets for the second quarters of 2016 and 2015 were $6.0 million and $6.4 million, respectively, and for the six months ended June 30, 2016 and 2015 were $11.9 million and $13.3 million, respectively. Based on the June 30, 2016 net carrying value of our intangible assets, the estimated total amortization expense for each of the five succeeding fiscal years ending December 31 are: 2016 – $23.9 million;  2017 – $19.4 million; 2018 – $14.4 million; 2019 – $10.4 million; and 2020 – $6.1 million.

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4. DEBT

Our long-term debt, as of June 30, 2016 and December 31, 2015, was as follows (in thousands):

	June 30,		December 31,
	2016		2015
Credit Agreement:
Term loan, due February 2020, interest at adjusted LIBOR plus 1.75% (combined rate of 2.38% at June 30, 2016)	$	138,750	$	142,500
Less - deferred financing costs		(4,111)		(4,738	)
Term loan, net of unamortized discounts		134,639		137,762
$200 million revolving loan facility, due February 2020, interest at adjusted LIBOR plus applicable margin	—		—
Convertible Notes:
2016 Convertible Notes – Senior convertible notes; due March 15, 2036; cash interest at 4.25%		230,000	—
Less – unamortized original issue discount		(15,212)	—
Less – deferred financing costs		(5,999)	—
2016 Convertible Notes, net of unamortized discounts		208,789		—
2010 Convertible Notes – Senior subordinated convertible notes; due March 1, 2017; cash interest at 3.0%		43,822		150,000
Less – unamortized original issue discount		(1,348)		(7,923	)
Less – deferred financing costs		(121)		(709	)
2010 Convertible Notes, net of unamortized discounts		42,353		141,368
Total debt, net of unamortized discounts		385,781		279,130
Current portion of long-term debt, net of unamortized discounts		(53,603)		(148,868	)
Long-term debt, net of unamortized discounts	$	332,178	$	130,262

Credit Agreement.

During the six months ended June 30, 2016, we made $3.8 million of principal repayments on our 2015 Term Loan. As of June 30, 2016, our interest rate on the 2015 Term Loan is 2.38% (adjusted LIBOR plus 1.75% per annum), effective through September 30, 2016, and our commitment fee on the unused 2015 Revolver is 0.25%.  As of June 30, 2016, we had no borrowing outstanding on our 2015 Revolver and had the entire $200.0 million available to us.    

Convertible Notes.

2016 Convertible Notes.  In March 2016, we completed an offering of $230 million of 4.25% senior convertible notes due March 15, 2036 (the “2016 Convertible Notes”) to qualified institutional buyers pursuant to Rule 144A under the Securities Act of 1933, as amended. The 2016 Convertible Notes are unsecured obligations and will pay 4.25% annual cash interest, payable semiannually in arrears on March 15 and September 15 of each year, beginning on September 15, 2016.

The 2016 Convertible Notes will be convertible at the option of the note holders upon the satisfaction of specified conditions and during certain periods. During the period from, and including, December 15, 2021 to the close of business on the business day immediately preceding March 15, 2022 and on or after December 15, 2035, holders may convert all or any portion of their 2016 Convertible Notes at the conversion rate then in effect at any time regardless of these conditions. The 2016 Convertible Notes will be convertible at an initial conversion rate of 17.4642 shares of our common stock per $1,000 principal amount of the 2016 Convertible Notes, which is equivalent to an initial conversion price of approximately $57.26 per share of our common stock. We will settle conversions of the 2016 Convertible Notes by paying or delivering, as the case may be, cash, shares of our common stock, or a combination thereof, at our election. It is our current intent and policy to settle our conversion obligations as follows:  (i) pay cash for 100% of the par value of the 2016 Convertible Notes that are converted; and (ii) to the extent the value of our conversion obligation exceeds the par value, we can satisfy the remaining conversion obligation in our common stock, cash or a combination thereof.

Holders may require CSG to repurchase the 2016 Convertible Notes for cash on each of March 15, 2022, March 15, 2026, and March 15, 2031, or upon the occurrence of a fundamental change (as defined in the Indenture) in each case at a purchase price equal to the principal amount thereof plus accrued and unpaid interest.

We may not redeem the 2016 Convertible Notes prior to March 20, 2020. On or after March 20, 2020, we may redeem for cash all or part of the 2016 Convertible Notes if the last reported sale price of our common stock has been at least 130% of the conversion price

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then in effect for at least 20 trading days (whether or not consecutive) during any 30 consecutive trading day period (including the last trading day of such period) ending on, and including, the trading day immediately preceding the date on which CSG provides notice of redemption. On or after March 15, 2022, we may redeem for cash all or part of the 2016 Convertible Notes regardless of the sales price condition described in the preceding sentence. In each case, the redemption price will equal the principal amount of the 2016 Convertible Notes to be redeemed, plus accrued and unpaid interest.

The Indenture related to the 2016 Convertible Notes (“Notes Indenture”) includes customary terms and covenants, including certain events of default after which the 2016 Convertible Notes may be due and payable immediately. The Notes Indenture contains customary affirmative covenants, including compliance with terms of certain other indebtedness of the Company over a defined threshold amount.

The net proceeds from the sale of the 2016 Convertible Notes were approximately $223 million after deducting the initial purchasers’ discount and estimated offering expenses payable by us. We used a portion of the net proceeds from the offering of the 2016 Convertible Notes to repurchase approximately $106 million aggregate principal amount of our 2010 Convertible Notes for $198.4 million (see additional discussion in 2010 Convertible Notes below). The remainder of the net proceeds will be used to settle the outstanding 2010 Convertible Notes.  

The original issue discount (“OID”) related to the 2016 Convertible Notes of $15.9 million, as a result of an effective interest rate of the liability component of 5.63% compared to the cash interest rate of 4.25%, is being amortized to interest expense through December 15, 2021, the first date the 2016 Convertible Notes can be put back to us by the holders.

2010 Convertible Notes.

On March 15, 2016, following completion of the sale of the 2016 Convertible Notes, we repurchased $40 million aggregate principal amount of the 2010 Convertible Notes for a total purchase price of approximately $73 million and recognized a loss on the repurchase of $3.2 million including the write-off of unamortized deferred financing costs and OID. On April 8, 2016, we repurchased approximately $66 million aggregate principal amount of the 2010 Convertible Notes for a total purchase price of approximately $126 million and recognized a loss on the repurchase in the second quarter of 2016 of $5.1 million including the write-off of unamortized deferred financing costs and OID.  As of June 30, 2016, the principal outstanding on the 2010 Convertible Notes is approximately $44 million.

As the result of our declaring a cash dividend in May 2016 (see Note 8), the previous conversion rate for the 2010 Convertible Notes of 43.8047 shares of our common stock for each $1,000 in principal amount of the 2010 Convertible Notes (equivalent to a conversion price of $22.83 per share of our common stock) has been adjusted to 43.9954 shares of our common stock for each $1,000 in principal amount of the 2010 Convertible Notes (equivalent to a conversion price of $22.73 per share of our common stock).

Prior to September 1, 2016, holders of the 2010 Convertible Notes can convert their securities at any time in the fiscal quarter following the period in which the price of our common stock trades over 130% of the conversion price for at least 20 consecutive trading days in the last 30 trading days of a fiscal quarter.  As of March 16, 2016, the closing price of our common stock exceeded 130% of the conversion price for the required period, thus allowing the 2010 Convertible Notes to be converted at the holder’s option during the quarter beginning April 1, 2016 and ending June 30, 2016.  In addition, as of June 16, 2016, the closing price of our common stock exceeded the 130% of the conversion price for the required period, thus allowing the 2010 Convertible Notes to continue to be convertible at the holder’s option through August 31, 2016.  Accordingly, as of June 30, 2016, we classified the $44 million principal amount of the 2010 Convertible Notes as a current liability and reclassified the difference between the principal amount payable in cash upon conversion and the total settlement value of the 2010 Convertible Notes, or the intrinsic value of the conversion obligation, of approximately $34 million from stockholders’ equity to current portion of long-term debt conversion obligation on our Balance Sheet.

Upon any conversion of the 2010 Convertible Notes, we will settle our conversion obligation as follows: (i) we are required to pay cash for 100% of the par value of the 2010 Convertible Notes that are converted; and (ii) to the extent the value of our conversion obligation exceeds the par value, we can satisfy the remaining conversion obligation in our common stock, cash or any combination of our common stock and cash, at our discretion.

5.  RESTRUCTURING AND REORGANIZATION CHARGES

During the second quarters of 2016 and 2015, we recorded restructuring and reorganization charges of $5.3 million and $0.4 million, respectively, and for the six months ended June 30, 2016 and 2015, we recorded restructuring and reorganization charges of ($0.4) million and $1.0 million.  

Our restructuring activities during the six months ended June 30, 2016 are primarily made up of the following:

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· We reduced our workforce by approximately 50 employees, primarily in North America, as a result of organizational changes and the realignment of our workforce.  As a result, we incurred restructuring charges of $6.0 million during the six months ended June 30, 2016.

· In September 2015 we entered into an agreement (the “Agreement”) with certain former management personnel for the sale of our cyber-security business marketed under the Invotas brand.  In February 2016, this business was acquired by a third-party.  Based on the terms of the Agreement, we received additional consideration contingent upon a liquidation event, as defined in the Agreement.  This resulted in an additional gain on the sale of $6.6 million in the first quarter of 2016, which reduced restructuring and reorganization charges.

The activity in the business restructuring and reorganization reserves during the six months ended June 30, 2016 was as follows:  

	Termination			Facilities			Business
	Benefits			Abandonment			Operations			Other			Total
January 1, 2016 balance	$	1,637		$	1,357		$	—		$	—		$	2,994
Charged to expense during period		6,016			246			(6,611	)		(67	)		(416	)
Cash payments		(2,469	)		(239	)		—			—			(2,708	)
Adjustment for the gain on the disposition of business operations	—			—				6,611		—				6,611
Adjustment for asset impairment		—			(194	)		—			—			(194	)
Other	194			81			—			67				342
June 30, 2016 balance	$	5,378		$	1,251		$	—		$	—		$	6,629

6. COMMITMENTS, GUARANTEES AND CONTINGENCIES

Warranties. We generally warrant that our solutions and related offerings will conform to published specifications, or to specifications provided in an individual client arrangement, as applicable. The typical warranty period is 90 days from the date of acceptance of the solution or offering. For certain service offerings we provide a limited warranty for the duration of the services provided. We generally warrant that services will be performed in a professional and workmanlike manner. The typical remedy for breach of warranty is to correct or replace any defective deliverable, and if not possible or practical, we will accept the return of the defective deliverable and refund the amount paid under the client arrangement that is allocable to the defective deliverable. Our contracts also generally contain limitation of damages provisions in an effort to reduce our exposure to monetary damages arising from breach of warranty claims. Historically, we have incurred minimal warranty costs, and as a result, do not maintain a warranty reserve.

Product and Services Indemnifications. Our arrangements with our clients generally include an indemnification provision that will indemnify and defend a client in actions brought against the client that claim our products and/or services infringe upon a copyright, trade secret, or valid patent. Historically, we have not incurred any significant costs related to such indemnification claims, and as a result, do not maintain a reserve for such exposure.

Claims for Company Non-performance. Our arrangements with our clients typically cap our liability for breach to a specified amount of the direct damages incurred by the client resulting from the breach. From time-to-time, these arrangements may also include provisions for possible liquidated damages or other financial remedies for our non-performance, or in the case of certain of our outsourced customer care and billing solutions, provisions for damages related to service level performance requirements. The service level performance requirements typically relate to system availability and timeliness of service delivery. As of June 30, 2016, we believe we have adequate reserves, based on our historical experience, to cover any reasonably anticipated exposure as a result of our nonperformance for any past or current arrangements with our clients.

Indemnifications Related to Officers and the Board of Directors. We have agreed to indemnify members of our Board of Directors (the “Board”) and certain of our officers if they are named or threatened to be named as a party to any proceeding by reason of the fact that they acted in such capacity. We maintain directors’ and officers’ (D&O) insurance coverage to protect against such losses. We have not historically incurred any losses related to these types of indemnifications, and are not aware of any pending or threatened actions or claims against any officer or member of our Board. As a result, we have not recorded any liabilities related to such indemnifications as of June 30, 2016. In addition, as a result of the insurance policy coverage, we believe these indemnification agreements are not significant to our results of operations.

Legal Proceedings. From time-to-time, we are involved in litigation relating to claims arising out of our operations in the normal course of business.  We are not presently a party to any material pending or threatened legal proceedings.

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7. EARNINGS PER COMMON SHARE

Basic and diluted earnings per common share (“EPS”) amounts are presented on the face of the accompanying Income Statements.

No reconciliation of the basic and diluted EPS numerators is necessary as net income is used as the numerators for all periods presented.  The reconciliation of the basic and diluted EPS denominators related to the common shares is included in the following table (in thousands):

	Quarter Ended				Six Months Ended
	June 30,				June 30,
	2016		2015		2016		2015
Basic weighted-average common shares		30,942		30,798		30,852		31,170
Dilutive effect of restricted common stock		602	564			667	610
Dilutive effect of 2010 Convertible Notes		907		1,605		1,403		1,349
Dilutive effect of Stock Warrants		360	128			319	88
Diluted weighted-average common shares		32,811		33,095		33,241		33,217

The Convertible Notes have a dilutive effect only in those quarterly periods in which our average stock price exceeds the current effective conversion price (see Note 4).

The Stock Warrants have a dilutive effect only in those quarterly periods in which our average stock price exceeds the exercise price of $26.68 per warrant (under the treasury stock method), and are not subject to performance vesting conditions (see Note 8).  

Potentially dilutive common shares related to non-participating unvested restricted stock excluded from the computation of diluted EPS, as the effect was antidilutive, were not material in any period presented.    

8. STOCKHOLDERS’ EQUITY AND EQUITY COMPENSATION PLANS

Stock Repurchase Program. We currently have a stock repurchase program, approved by our Board, authorizing us to repurchase our common stock from time-to-time as market and business conditions warrant (the “Stock Repurchase Program”). During the six months ended June 30, 2016 and 2015 we repurchased 0.3 million shares of our common stock for $9.5 million (weighted-average price of $36.07 per share) and 0.3 million shares of our common stock for $7.0 million (weighted-average price of $27.06 per share), respectively, under a SEC Rule 10b5-1 Plan.  

As of June 30, 2016, the total remaining number of shares available for repurchase under the Stock Repurchase Program totaled 6.8 million shares.

Stock Repurchases for Tax Withholdings. In addition to the above mentioned stock repurchases, during the six months ended June 30, 2016 and 2015, we repurchased and then cancelled 0.3 million shares of common stock for $10.0 million and 0.2 million shares of common stock for $5.9 million, respectively, in connection with minimum tax withholding requirements resulting from the vesting of restricted common stock under our stock incentive plans.

CashDividends.  During the second quarter of 2016, the Board approved a quarterly cash dividend of $0.185 per share of common stock, totaling $6.0 million. During the second quarter of 2015, the Board approved a quarterly cash dividend of $0.175 per share of common stock, totaling $5.7 million.  Dividends declared for the six months ended June 30, 2016 and 2015 totaled $12.0 million and $11.5 million, respectively.

Warrants.  In 2014, in conjunction with the execution of an amendment to our current agreement with Comcast Corporation (“Comcast”), we issued stock warrants (the “Warrant Agreement”) for the right to purchase up to approximately 2.9 million shares of our common stock (the “Stock Warrants”) as an additional incentive for Comcast to convert new customer accounts onto our Advanced Convergent Platform (“ACP”). The Stock Warrants have a 10-year term and an exercise price of $26.68 per warrant.  As of June 30, 2016, approximately 1.0 million Stock Warrants have vested.         

Upon vesting, the Stock Warrants are recorded as a client incentive asset with the corresponding offset to stockholders’ equity.  The client incentive asset related to the Stock Warrants is amortized as a reduction in cloud and related solutions revenues over the remaining term of the Comcast amended agreement.  As of June 30, 2016, we recorded a client incentive asset related to these Stock Warrants of $7.3 million and have amortized $2.7 million as a reduction in cloud and related solutions revenues.  

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The remaining unvested Stock Warrants will be accounted for as client incentive assets in the period the performance conditions necessary for vesting have been met.  As of June 30, 2016, none of the Stock Warrants had been exercised.

Stock-Based Awards. A summary of our unvested restricted common stock activity during the second quarter is as follows (shares in thousands):

	Quarter Ended					Six Months Ended
	June 30, 2016					June 30, 2016
	Shares			Weighted- Average Grant Date Fair Value		Shares			Weighted- Average Grant Date Fair Value
Unvested awards, beginning		1,794		$	30.35		2,124		$	26.03
Awards granted		23			42.72		484			38.78
Awards forfeited/cancelled		(45	)		29.67		(163	)		28.61
Awards vested		(28	)		31.23		(701	)		23.10
Unvested awards, ending		1,744		$	30.51		1,744		$	30.51

Included in the awards granted during the six months ended June 30, 2016, are performance-based awards for 0.1 million restricted common stock shares issued to members of executive management, which vest in equal installments over three years upon meeting either pre-established financial performance objectives or pre-established total shareholder return objectives. The performance-based awards become fully vested upon a change in control, as defined, and the subsequent involuntary termination of employment.

All other restricted common stock shares granted during the quarter and six months ended June 30, 2016 are time-based awards, which vest annually primarily over four years with no restrictions other than the passage of time. Certain shares of the restricted common stock become fully vested upon a change in control, as defined, and the subsequent involuntary termination of employment.

We recorded stock-based compensation expense for the second quarters of 2016 and 2015 of $5.6 million and $5.4 million, respectively, and for the six months ended June 30, 2016 and 2015 of $12.1 million and $10.5 million, respectively.

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Item 2. Management’s Discussion and Analysis of Financial Condition and Results of Operations

The information contained in this MD&A should be read in conjunction with the Financial Statements and Notes thereto included in this Form 10-Q and the audited consolidated financial statements and notes thereto in our 2015 10-K.

Forward-Looking Statements

This report contains a number of forward-looking statements relative to our future plans and our expectations concerning our business and the industries we serve.  These forward-looking statements are based on assumptions about a number of important factors, and involve risks and uncertainties that could cause actual results to differ materially from estimates contained in the forward-looking statements.  Some of the risks that are foreseen by management are outlined within Part I Item 1A. Risk Factors of our 2015 10-K.  Readers are strongly encouraged to review those sections closely in conjunction with MD&A.

Company Overview

We are one of the world’s largest and most established business support solutions providers primarily serving the communications industry.  Our proven approach and solutions are based on our broad and deep experience in serving clients in the communications industry as their businesses have evolved from a single product offering to a highly complex, highly competitive, multi-product service offering.  Our approach has centered on using the best technology for the various functions required to provide world-class solutions.

Our solutions help service providers streamline and scale operations, introduce and adapt products and services to meet changing consumer demands, and address the challenges and opportunities of a dynamically evolving global business environment.  Our broad suite of solutions helps our clients improve their business operations by creating more compelling product offerings and an enhanced customer experience through more relevant and targeted interactions, while at the same time, more efficiently managing the service provider’s cost structure.  Over the years, we have focused our research and development (“R&D”) and acquisition investments on expanding our solution set to address the ever expanding needs of communications service providers to provide a differentiated, real-time, and personal experience for their consumers.  This extensive suite of solutions includes revenue management, digital services management and monetization, and customer interaction management platforms.  

We generate approximately 70% of our revenues from the North American cable and satellite markets, approximately 20% of our revenues from wireline and wireless communication providers, and the remainder from a variety of other verticals, such as financial services, logistics, and transportation. Additionally, during the six months ended June 30, 2016, we generated approximately 86% of our revenues from the Americas region, approximately 9% of our revenues from the Europe, Middle East and Africa region, and approximately 5% of our revenues from the Asia Pacific region.

We are a S&P Small Cap 600 company.

Management Overview of Quarterly Results

Second Quarter Highlights.  A summary of our results of operations for the second quarter of 2016, when compared to the second quarter of 2015, is as follows (in thousands, except per share amounts and percentages):  

	Quarter Ended
	June 30, 2016			June 30, 2015
Revenues	$	190,252		$	182,641
Operating Results:
Operating income		29,374			26,156
Operating income margin		15.4	%		14.3	%
Diluted EPS	$	0.33		$	0.39
Supplemental Data:
Restructuring and reorganization charges	$	5,325		$	370
Stock-based compensation (1)		5,461			5,384
Amortization of acquired intangible assets		2,215			3,012
Amortization of OID		1,136			1,547
Loss on repurchase of convertible notes		5,108		—

(1) Stock-based compensation included in the table above excludes amounts that have been recorded in restructuring and reorganization charges.

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Revenues.  Our revenues for the second quarter of 2016 were $190.3 million, a 4%increase when compared to revenues of $182.6 million for the second quarter of 2015. The year-over-year increase in revenues can be primarily attributed to the growth in our cloud and related solutions revenues, resulting primarily from the conversion of new customer accounts onto ACP over the past year.

Operating Results.  Operating income for the second quarter of 2016 was $29.4 million, or a 15.4% operating income margin percentage, compared to $26.2 million, or a 14.3% operating income margin percentage for the second quarter of 2015, with the improvements mainly attributed to revenue growth and operational cost improvements, which more than offset the negative impact of the $5.3 million restructuring and reorganization charges recorded during the second quarter of 2016.  

Diluted EPS.  Diluted EPS for the second quarter of 2016 was $0.33 compared to $0.39 for the second quarter of 2015, with the decrease mainly due to the negative impacts of the restructuring and reorganization charges and the loss on the repurchase of the 2010 Convertible Notes.  

Cash and Cash Flows.  As of June 30, 2016, we had cash, cash equivalents and short-term investments of $286.7 million, as compared to $385.2 million as of March 31, 2016 and $240.9 million as of as of December 31, 2015.  The quarterly decrease is mainly due to the repurchase of $66 million aggregate principal amount of the 2010 Convertible Notes for approximately $126 million.  Our cash flows from operating activities for the quarter ended June 30, 2016 were $40.1 million. See the Liquidity section below for further discussion of our cash flows and our long-term debt activity.

Significant Client Relationships

Charter/Time Warner Transaction. In May 2016, Charter Communications, Inc. (“Charter”), our then fourth largest client, received final approval from regulators and closed on its acquisition of Time Warner Cable, Inc. (“Time Warner”), which was previously our third largest client.  

Consequently, the Time Warner customer accounts currently being serviced by us are now owned by Charter.  As a result, Charter will receive more favorable volume-tier pricing terms due to the larger, combined business with us. The anticipated negative effect on our 2016 revenue and profitability from this more favorable volume-tier pricing (post acquisition), is estimated to be approximately $5 million.  Although there are no assurances, we may have the opportunity to offset some or all of this reduction in revenues with future, additional business from Charter.

Subsequent to this acquisition, Charter will be our second largest client at approximately 20% of our annual revenues. Our agreement with Charter runs through the end of December 31, 2019.  A copy of the Charter agreement and related amendments, with confidential information redacted, are included as exhibits to this 10-Q filing.

Client Concentration.  A large percentage of our historical revenues have been generated from our largest clients, which are Comcast, DISH Network Corporation (“DISH”), and now the combined Charter/Time Warner entity. To provide a consistent basis of comparison, the Charter and Time Warner revenues and accounts receivable balances are combined in the following tables for all periods prior to the acquisition without adjustment.

Revenues from these clients represented the following percentages of our total revenues for the indicated periods:

	Quarter Ended
	June 30,			March 31,			June 30,
	2016			2016			2015
Comcast		25	%		25	%		23	%
Charter/Time Warner (combined for all periods)		22	%		21	%		21	%
DISH		14	%		14	%		15	%

The percentages of net billed accounts receivable balances attributable to our largest clients as of the indicated dates were as follows:

	As of
	June 30,			December 31,			June 30,
	2016			2015			2015
Comcast		25	%		30	%		25	%
Charter/Time Warner (combined for all periods)		14	%		13	%		14	%
DISH		13	%		13	%		14	%

See our 2015 10-K for additional discussion of our business relationships and contractual terms with Comcast, DISH, and Time Warner.

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Risk of Client Concentration.  We expect to continue to generate a significant percentage of our future revenues from our largest clients mentioned above. There are inherent risks whenever a large percentage of total revenues are concentrated with a limited number of clients.  Should a significant client: (i) terminate or fail to renew their contracts with us, in whole or in part, for any reason; (ii) significantly reduce the number of customer accounts processed on our solutions, the price paid for our services, or the scope of services that we provide; or (iii) experience significant financial or operating difficulties, it could have a material adverse effect on our financial condition and results of operations.  

Critical Accounting Policies

The preparation of our Financial Statements in conformity with accounting principles generally accepted in the U.S. requires us to select appropriate accounting policies, and to make judgments and estimates affecting the application of those accounting policies.  In applying our accounting policies, different business conditions or the use of different assumptions may result in materially different amounts reported in our Financial Statements.

We have identified the most critical accounting policies that affect our financial position and the results of our operations.  Those critical accounting policies were determined by considering the accounting policies that involve the most complex or subjective decisions or assessments.  The most critical accounting policies identified relate to: (i) revenue recognition; (ii) impairment assessments of goodwill and other long-lived assets; (iii) income taxes; and (iv) loss contingencies.  These critical accounting policies, as well as our other significant accounting policies, are discussed in our 2015 10-K.

Results of Operations

Total Revenues.  Total revenues for the:  (i) second quarter of 2016 were $190.3 million, a 4% increase when compared to $182.6 million for the second quarter of 2015; and (ii) six months ended June 30, 2016 were $376.5 million, a 2% increase when compared to $368.3 million for the six months ended June 30, 2015.  The year-over-year increases in revenues can be primarily attributed to continued growth in our cloud and related solutions revenues.

The components of total revenues, discussed in more detail below, are as follows (in thousands):

	Quarter Ended				Six Months Ended
	June 30,				June 30,
	2016		2015		2016		2015
Revenues:
Cloud and related solutions	$	149,992	$	141,289	$	299,806	$	285,122
Software and services		21,152		22,437		40,330		45,070
Maintenance		19,108		18,915		36,342		38,080
Total revenues	$	190,252	$	182,641	$	376,478	$	368,272

We use the location of the client as the basis of attributing revenues to individual countries.  Revenues by geographic regions for the second quarters and six months ended June 30, 2016 and 2015 were as follows (in thousands):

	Quarter Ended				Six Months Ended
	June 30,				June 30,
	2016		2015		2016		2015
Americas (principally the U.S.)	$	162,564	$	154,556	$	324,388	$	312,387
Europe, Middle East, and Africa		16,515		18,645		32,018		38,120
Asia Pacific		11,173		9,440		20,072		17,765
Total revenues	$	190,252	$	182,641	$	376,478	$	368,272

Cloud and Related Solutions Revenues.  Cloud and related solutions revenues for the (i) second quarter of 2016 were $150.0 million, a 6% increase when compared to $141.3 million for the second quarter of 2015; and (ii) six months ended June 30, 2016 were $299.8 million, a 5% increase when compared to $285.1 million for the six months ended June 30, 2015.  The increases in cloud and related solutions revenues is due primarily to the conversion of new customer accounts onto ACP, to include adding approximately two million customer accounts onto ACP during the second half of 2015 and an additional 600,000 during the second quarter of 2016.  

Software and Services Revenues.  Software and services revenues for the:  (i) second quarter of 2016 were $21.2 million, a 6%  decrease when compared to $22.4 million for the second quarter of 2015; and (ii) six months ended June 30, 2016 were $40.3 million, an 11% decrease when compared to $45.1 million for the six months ended June 30, 2015.  The decrease in software and services revenues can be attributed to the normal fluctuations in project level work completed between quarters, the continued extended sales

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cycles in our software and professional services business and continued low market demand for large transformational software and service deals.

Maintenance Revenues.  Maintenance revenues for the:  (i) second quarter of 2016 were $19.1 million, a slight increase when compared to $18.9 million for the second quarter of 2015; and (ii) six months ended June 30, 2016 were $36.3 million, a 5% decrease when compared to $38.1 million for the six months ended June 30, 2015.  These variances are due mainly to the timing of maintenance renewals and related revenue recognition, and pricing pressures experienced on maintenance renewals.

Total Expenses.  Our operating expenses for the:  (i) second quarter of 2016 were $160.9 million, a 3% increase when compared to $156.5 million for the second quarter of 2015; and (ii) six months ended June 30, 2016 were $305.8 million, a 4% decrease when compared to $320.2 million for the six months ended June 30, 2015.  The year-over-year quarterly increase in total expenses is mainly due to the $5.3 million of restructuring and reorganization charges that were incurred during the second quarter of 2016.  The year-to-date decrease in total expenses is mainly due to the cost savings initiatives we completed throughout 2015, and favorable foreign currency movements.  

The components of total expenses are discussed in more detail below.

Cost of Revenues.  See our 2015 10-K for a description of the types of costs that are included in the individual line items for cost of revenues.

Cost of Cloud and Related Solutions (Exclusive of Depreciation).  The cost of cloud and related solutions for the:  (i) second quarter of 2016 increased 8% to $70.2 million, from $64.8 million for the second quarter of 2015; and (ii) six months ended June 30, 2016 increased 2% to $136.4 million, from $134.0 million for the six months ended June 30, 2015. These cost increases are reflective of the increases we experienced in revenues and are primarily due to the reassignment of personnel and the related costs from other areas of the business to client directed and funded work on our ACP platform, and increased ACP data processing costs.  Total cloud and related solutions cost as a percentage of cloud and related solutions revenues for the:  (i) second quarters of 2016 and 2015 were 46.8% and 45.8%, respectively; and (ii) six months ended June 30, 2016 and 2015 were 45.5% and 47.0%, respectively.  

Cost of Software and Services (Exclusive of Depreciation).  The cost of software and services for the:  (i) second quarter of 2016 decreased 31% to $11.5 million, from $16.6 million for the second quarter of 2015; and (ii) six months ended June 30, 2016 decreased 34% to $24.8 million, from $37.7 million for the six months ended June 30, 2015.  These decreases are mainly due to targeted efficiencies and cost improvements within our professional services practice.  Additionally, a large portion of the year-to-date decrease can be attributed to a $5 million provision recorded in the first quarter of 2015 for estimated cost overruns related to a large software and services implementation project (to be substantially completed in 2016).  Total software and services cost as a percentage of our software and services revenues for the:  (i) second quarters of 2016 and 2015 were 54.2% and 73.8%, respectively; and (ii) six months ended June 30, 2016 and 2015 were 61.6% and 83.6%, respectively.

Variability in quarterly revenues and operating results are inherent characteristics of companies that sell software licenses and perform professional services.  Our quarterly revenues for software licenses and professional services may fluctuate, depending on various factors, including the timing of executed contracts and revenue recognition, and the delivery of contracted solutions. However, the costs associated with software and professional services revenues are not subject to the same degree of variability (e.g., these costs are generally fixed in nature within a relatively short period of time), and thus, fluctuations in our cost of software and services as a percentage of our software and services revenues will likely occur between periods.  

Cost of Maintenance (Exclusive of Depreciation).  The cost of maintenance for the:  (i) second quarter of 2016 was $11.1 million, relatively consistent when compared to $10.5 million for the second quarter of 2015; and (ii) six months ended June 30, 2016 was $21.0 million, relatively consistent when compared to $20.4 million for the six months ended June 30, 2015.  Total cost of maintenance as a percentage of our maintenance revenues for the: (i) second quarters of 2016 and 2015 were 58.2% and 55.4%, respectively; and (ii) six months ended June 30, 2016 and 2015 were 57.8% and 53.5%, respectively.

R&D Expense.  R&D expense for the:  (i) second quarter of 2016 decreased 6% to $24.3 million, from $25.9 million for the second quarter of 2015; and (ii) six months ended June 30, 2016 decreased 7% to $47.9 million, from $51.6 million for the six months ended June 30, 2015, with the decrease primarily attributed to the reassignment of personnel and the related costs previously allocated to development projects to client directed and funded work on our ACP platform.As a percentage of total revenues, R&D expense for the second quarters of 2016 and 2015 was 12.8% and 14.2%, respectively. R&D expense for the first quarter of 2016 was $23.6 million.  

Our R&D efforts are focused on the continued evolution of our solutions that enable service providers worldwide to provide a more personalized customer experience while introducing new digital products and services. This includes the continued investment in our business support solutions aimed at improving a providers’ time-to-market for new offerings, flexibility, scalability, and total cost of ownership.  While we expect our R&D focus in the near-term will be relatively consistent with previous quarters, we anticipate the level of R&D investment to trend up, consistent with the opportunities that we see in our markets.

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SG&A Expense.  SG&A expense for the:  (i) second quarter of 2016 was $35.0 million, relatively consistent with $34.6 million for the second quarter of 2015; and (ii) six months ended June 30, 2016 was $69.0 million, a slight increase when compared to $68.0 million for the six months ended June 30, 2015.  Our SG&A costs as a percentage of total revenues for the second quarters of 2016 and 2015 were 18.4% and 18.9%, respectively.

Restructuring and Reorganization Charges.  Restructuring and reorganization charges for the:  (i) second quarters of 2016 and 2015 were $5.3 million and $0.4 million, respectively; and (ii) six months ended June 30, 2016 and 2015 were $(0.4) million and $1.0 million, respectively.  The second quarter of 2016 restructuring and reorganization charges are primarily related to the organizational realignments completed during the quarter.  For the six months ended June 30, 2016, these charges were offset by the gain on the sale of our cyber-security business marketed under the Invotas brand.  During 2015, we sold Invotas to certain former management personnel, and in February 2016, the business was acquired by a third-party.  As a result, we received additional consideration which was contingent upon a liquidation event, resulting in an additional gain on the sale of $6.6 million, which reduced our restructuring and reorganization charges for the six months ended June 30, 2016.

The restructuring activities during the second quarter of 2016 were focused mainly on improving our organizational and management structure to align with our longer-term strategy, and resulted in the elimination of approximately 50 positions during the quarter.  The ongoing savings from these actions will be reinvested back into the business.

Operating Income. Operating income for the:  (i) second quarter of 2016 was $29.4 million, or 15.4% of total revenues, compared to $26.2 million, or 14.3% of total revenues for the second quarter of 2015; and (ii) six months ended June 30, 2016 was $70.7 million, or 18.8% of total revenues, compared to $48.0 million, or 13.0% of total revenues for the six months ended June 30, 2015.  

· The improvement in operating income and operating income margin percentage for the quarter is mainly attributed to the higher revenues generated during the second quarter of 2016 and improvement in our operational costs which more than offset the negative impact of the restructuring and reorganization charges noted above.

· The year-to-date improvement in operating income and operating income margin can be primarily attributed to higher revenues generated during the second quarter of 2016 and the overall reduction in operating expenses discussed above.

At this time, we expect our operating income and operating margin percentage to trend downward in the second half of 2016, as compared to the first half of the year, due to the expected revenue headwinds related to Charter’s acquisition of Time Warner (as previously discussed above), as well as our anticipated additional investments in R&D, our go-to-market programs, and the operating environments for our cloud solutions (e.g., resiliency, security, etc.).

Interest Expense.  Interest expense for the:  (i)  second quarter of 2016 increased 76% to $4.5 million, from $2.5 million for the second quarter of 2015; and (ii) six months ended June 30, 2016 increased 27% to $7.5 million, from $5.9 million for the six months ended June 30, 2015.  These increases are primarily due to the interest on the 2016 Convertible Notes in March 2016, discussed below.

Loss on Repurchase of Convertible Notes.  Following the issuance of the 2016 Convertible Notes in March 2016, we purchased $106 million aggregate principal amount of the 2010 Convertible Notes for an aggregated purchase price of $198.4 million and recognized a loss on the repurchases of $8.3 million.    

Income Tax Provision.  The effective income tax rates for the second quarters and six months ended June 30, 2016 and 2015 were as follows:

Quarter Ended						Six Months Ended
June 30,						June 30,
2016			2015			2016			2015
	37	%		43	%		36	%		43	%

The quarter and six months ended June 30, 2015 effective income tax rate excluded any benefits from R&D tax credits, as they did not receive Congressional approval until the fourth quarter of 2015.  

For the full-year 2016 we are currently estimating an effective income tax rate of approximately 36%.  

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Liquidity

Cash and Liquidity

As of June 30, 2016, our principal sources of liquidity included cash, cash equivalents, and short-term investments of $286.7 million as compared to $385.2 million as of March 31, 2016 and $240.9 million as of as of December 31, 2015.  We generally invest our excess cash balances in low-risk, short-term investments to limit our exposure to market and credit risks.  

As part of our 2015 Credit Agreement, we have a $200 million senior secured revolving loan facility with a syndicate of financial institutions that expires in February 2020.  As of June 30, 2016, there were no borrowings outstanding on the 2015 Revolver.  The 2015 Credit Agreement contains customary affirmative covenants and financial covenants.  As of June 30, 2016, and the date of this filing, we believe that we are in compliance with the provisions of the 2015 Credit Agreement.  

Our cash, cash equivalents, and short-term investment balances as of the end of the indicated periods were located in the following geographical regions (in thousands):

	June 30,		December 31,
	2016		2015
Americas (principally the U.S.)	$	241,408	$	199,117
Europe, Middle East and Africa		38,032		36,396
Asia Pacific		7,292		5,423
Total cash, equivalents and short-term investments	$	286,732	$	240,936

We generally have ready access to substantially all of our cash, cash equivalents, and short-term investment balances, but may face limitations on moving cash out of certain foreign jurisdictions due to currency controls.  As of June 30, 2016, we had $3.7 million of cash restricted as to use primarily to collateralize outstanding letters of credit.

Cash Flows From Operating Activities

We calculate our cash flows from operating activities in accordance with GAAP, beginning with net income, adding back the impact of non-cash items or non-operating activity (e.g., depreciation, amortization, amortization of OID, impairments, deferred income taxes, stock-based compensation, etc.), and then factoring in the impact of changes in operating assets and liabilities.  See our 2015 10-K for a description of the primary uses and sources of our cash flows from operating activities.  

Our first and second quarters of 2016 and 2015 net cash flows from operating activities, broken out between operations and changes in operating assets and liabilities, for the quarters ended are as follows (in thousands):

						Net Cash
			Changes in			Provided by
			Operating			(Used In)Operating
			Assets and			Activities –
	Operations		Liabilities			Totals
Cash Flows from Operating Activities:
2016:
March 31	$	36,755	$	(26,081	)	$	10,674
June 30		28,880		11,211			40,091
Year-to-date total	$	65,635	$	(14,870	)	$	50,765
2015:
March 31	$	26,193	$	(7,257	)	$	18,936
June 30		26,770		12,806			39,576
Year-to-date total	$	52,963	$	5,549		$	58,512

Cash flows from operating activities for the first quarter of 2016 and 2015 reflect the negative impacts of the payment of the 2015 and 2014 year-end accrued employee incentive compensation in the first quarter subsequent to the year-end accrual for these items. In addition, cash flows from operations for the first quarter of 2016 was negatively impacted by a prospective change in the timing of payment terms for a key vendor related to postage costs.  

We believe the above table illustrates our ability to generate recurring quarterly cash flows from our operations, and the importance of managing our working capital items.  The variations in our net cash provided by (used in) operating activities are related mostly to the

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changes in our operating assets and liabilities (related mostly to fluctuations in timing at quarter-end of client payments and changes in accrued expenses), and generally over longer periods of time, do not significantly impact our cash flows from operations.

Significant fluctuations in key operating assets and liabilities between 2016 and 2015 that impacted our cash flows from operating activities are as follows:

Billed Trade Accounts Receivable

Management of our billed accounts receivable is one of the primary factors in maintaining consistently strong quarterly cash flows from operating activities.  Our billed trade accounts receivable balance includes significant billings for several non-revenue items (primarily postage, sales tax, and deferred revenue items).  As a result, we evaluate our performance in collecting our accounts receivable through our calculation of days billings outstanding (“DBO”) rather than a typical days sales outstanding (“DSO”) calculation.  DBO is calculated by taking the average monthly net trade accounts receivable balance for the period divided by the billings for the period (including non-revenue items).

Our gross and net billed trade accounts receivable and related allowance for doubtful accounts receivable (“Allowance”) as of the end of the indicated quarterly periods, and the related DBOs for the quarters then ended, are as follows (in thousands, except DBOs):

Quarter Ended	Gross		Allowance			Net Billed		DBOs
2016:
March 31	$	185,297	$	(3,647	)	$	181,650		61
June 30		182,640		(3,726	)		178,914	63
2015:
March 31	$	183,283	$	(3,187	)	$	180,096		64
June 30		176,206		(3,937	)		172,269		65

As a global provider of software and professional services, a portion of our accounts receivable balance relates to clients outside the U.S.  As a result, this diversity in the geographic composition of our client base may adversely impact our DBOs as longer billing cycles (i.e., billing terms and cash collection cycles) are an inherent characteristic of international software and professional services transactions.  For example, our ability to bill (i.e., send an invoice) and collect arrangement fees may be dependent upon, among other things: (i) the completion of various client administrative matters, local country billing protocols and processes (including local cultural differences), and/or non-client administrative matters; (ii) us meeting certain contractual invoicing milestones; or (iii) the overall project status in certain situations in which we act as a subcontractor to another vendor on a project.

Unbilled Trade Accounts Receivable

Revenue earned and recognized prior to the scheduled billing date of an item is reflected as unbilled accounts receivable.  Our unbilled accounts receivable as of the end of the indicated periods are as follows (in thousands):

	2016		2015
March 31	$	39,236	$	44,281
June 30		34,518		47,216

The unbilled accounts receivable balances above are primarily the result of several transactions with various milestone and contractual billing dates which have not yet been reached.  Unbilled accounts receivable are an inherent characteristic of certain software and professional services transactions and may fluctuate between quarters, as these type of transactions typically have scheduled invoicing terms over several quarters, as well as certain milestone billing events.

Trade Accounts Payable

Trade accounts payable decreased $16.7 million to $26.7 million as of June 30, 2016, from $43.4 million as of December 31, 2015, due primarily to a prospective change in the timing of payment terms for a key vendor related to postage costs and normal fluctuations in the timing of payments.

Deferred Revenue

Deferred revenue (current and non-current) increased $7.9 million to $59.6 million as of June 30, 2016, from $51.7 million as of December 31, 2015, primarily as a result of annual recurring services that are typically billed in the first half of each year.

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Income Taxes Payable/Receivable

Net income taxes payable/receivable (current and non-current) at June 30, 2016 was a net income taxes receivable balance of $1.5 million compared to the net income taxes payable balance of $9.3 million at December 31, 2015.  This net $10.8 million change is primarily due to the timing of our estimated Federal and state income tax payments.

Cash Flows From Investing Activities

Our typical investing activities consist of purchases/sales of short-term investments, purchases of property and equipment, and investments in client contracts, which are discussed below.  

Purchases/Sales of Short-term Investments.  For the six months ended June 30, 2016 and 2015, we purchased $102.1 million and $73.9 million, respectively, and sold (or had mature) $61.8 million and $94.8 million, respectively, of short-term investments. We continually evaluate the appropriate mix of our investment of excess cash balances between cash equivalents and short-term investments in order to maximize our investment returns and will likely purchase and sell additional short-term investments in the future.

Property and Equipment/Client Contracts.  Our capital expenditures for the six months ended June 30, 2016 and 2015, for property and equipment, and investments in client contracts were as follows (in thousands):

	Six Months Ended
	June 30,
	2016		2015
Property and equipment	$	8,863	$	11,425
Client contracts		4,461		4,526

Our property and equipment expenditures for these periods consisted principally of investments in: (i) computer hardware, software, and related equipment; and (ii) statement production equipment.

Our investments in client contracts for the six months ended June 30, 2016 and 2015 relate primarily to client incentive payments ($1.5 million and $1.5 million, respectively), and the deferral of costs related to conversion/set-up services provided under long-term service contracts ($3.0 million and $3.0 million, respectively).

Proceeds from the Disposition of Business Operations.  During the six months ended June 30, 2016, we received additional cash proceeds totaling $8.9 million related to the sale of our cyber-security business marketed under the Invotas brand.  The proceeds were contingent on a liquidation event, as defined in the sale agreement.  

Cash Flows From Financing Activities

Our financing activities typically consist of activities associated with our common stock and our long-term debt.  

Cash Dividends Paid on Common Stock.  During the six months ended June 30, 2016 and 2015, the Board approved dividend payments totaling $12.0 million and $11.5 million, respectively.  During the six months ended June 30, 2016 and 2015, we paid dividends of $12.3 million and $11.2 million, respectively (with the additional amounts attributed to dividends for incentive shares paid upon vesting).

Repurchase of Common Stock.  During the six months ended June 30, 2016 and 2015, we repurchased approximately 0.3 million shares of our common stock during each period under the guidelines of our Stock Repurchase Program for $9.5 million and $7.0 million, respectively. Additionally in the first quarter of 2015, we entered into an ASR Agreement to repurchase $50 million of our common stock, which was paid to a counterparty in March 2015.  

Outside of our Stock Repurchase Program, during the six months ended June 30, 2016 and 2015, we repurchased from our employees and then cancelled approximately 0.3 million share and 0.2 million shares, respectively, of our common stock during each period for $10.0 million and $5.9 million, respectively, in connection with minimum tax withholding requirements resulting from the vesting of restricted common stock under our stock incentive plans.

Long-term Debt.  During the six months ended June 30, 2016, we completed an offering of $230 million of 4.25% senior subordinated convertible notes due March 15, 2036 (the “2016 Convertible Notes”), paid $6.7 million of deferred financing costs, and repurchased $106 million aggregate principal amount of the 2010 Convertible Notes for a total purchase price of $198.4 million.  

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During the six months ended June 30, 2015, we amended our 2012 Credit Agreement and as a result, we repaid the outstanding principal balance of $120.0 million and borrowed $150.0 million under the 2015 Credit Agreement, resulting in a net increase of available cash of $30 million.  As part of the refinancing, we paid $2.7 million of deferred financing costs.  

Additionally, during the six months ended June 30, 2016 and 2015, we made principal repayments of $3.8 million during each period, respectively.  See Note 4 to our Financial Statements for additional discussion of our long-term debt.

Capital Resources

The following are the key items to consider in assessing our sources and uses of capital resources:

Current Sources of Capital Resources.

· Cash, Cash Equivalents and Short-term Investments. As of June 30, 2016, we had cash, cash equivalents, and short-term investments of $286.7 million, of which approximately 81% is in U.S. Dollars and held in the U.S. We have $3.7 million of restricted cash, used primarily to collateralize outstanding letters of credit. For the remainder of the monies denominated in foreign currencies and/or located outside the U.S., we do not anticipate any material amounts being unavailable for use in running our business.

In March 2016, we made the decision to refinance our 2010 Convertible Notes with the issuance of $230 million dollars of the 2016 Convertible Notes. To date, we have used $198 million of the proceeds from the 2016 Convertible Notes to repurchase close to 70% of our previously outstanding aggregate principal amount of the 2010 Convertible Notes. We will continue to monitor and evaluate how best to settle this remaining aggregate principal amount, which had a settlement value of approximately $78 million on July 29, 2016 and a maturity date of March 1, 2017.  

· Operating Cash Flows. As described in the Liquidity section above, we believe we have the ability to generate strong cash flows to fund our operating activities and act as a source of funds for our capital resource needs.

· Revolving Loan Facility. As of June 30, 2016, we had a $200 million revolving loan facility, the 2015 Revolver, with a syndicate of financial institutions.  As of June 30, 2016, we had no borrowing outstanding on our 2015 Revolver and had the entire $200 million available to us.  The 2015 Credit Agreement provides us with additional capital capacity, and greater flexibility to manage our capital structure over the next five years. Our long-term debt obligations are discussed in more detail in Note 4 to our Financial Statements.

Uses/Potential Uses of Capital Resources. Below are the key items to consider in assessing our uses/potential uses of capital resources:

· Common Stock Repurchases. We have made repurchases of our common stock in the past under our Stock Repurchase Program. As of June 30, 2016, we had 6.8 million shares authorized for repurchase remaining under our Stock Repurchase Program.  Our 2015 Credit Agreement places certain limitations on our ability to repurchase our common stock.  

During the six months ended June 30, 2016, we repurchased 0.3 million shares of our common stock for $9.5 million (weighted-average price of $36.07 per share).  

Under our Stock Repurchase Program, we may repurchase shares in the open market or a privately negotiated transaction, including through an ASR plan or under a SEC Rule 10b5-1 plan.  The actual timing and amount of the share repurchases will be dependent on the then current market conditions and other business-related factors.  Our common stock repurchases are discussed in more detail in Note 8 to our Financial Statements.

· Cash Dividends. During the six months ended June 30, 2016, the Board declared dividends totaling $12.0 million. Going forward, we expect to pay cash dividends each year in March, June, September, and December, with the amount and timing subject to the Boards’ approval.

· Acquisitions. As part of our growth strategy, we are continually evaluating potential business and/or asset acquisitions and investments in market share expansion with our existing and potential new clients.

· Capital Expenditures. During the six months ended June 30, 2016, we spent $8.9 million on capital expenditures. At this time, we expect our 2016 capital expenditures to be relatively consistent with that of 2015. As of June 30, 2016, we have made no significant capital expenditure commitments.

· Investments in Client Contracts. In the past, we have provided incentives to new or existing clients to convert their customer accounts to, or retain their customer’s accounts on, our customer care and billing solutions. During the six months ended

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June 30, 2016, we made investments in client contracts of $4.5 million. As of June 30, 2016, we had commitments to make $1.5 million of client incentive payments in 2016.

We have issued stock warrants to Comcast (the “Warrant Agreement”) for the right to purchase up to approximately 2.9 million shares of our common stock (the “Stock Warrants”) as an additional incentive for Comcast to convert new customer accounts to ACP.  Once vested, Comcast may exercise the Stock Warrants and elect either physical delivery of common shares or net share settlement (cashless exercise).  Alternatively, the exercise of the Stock Warrants may be settled with cash based solely on our approval, or if Comcast were to beneficially own or control in excess of 19.99% of the common stock or voting of the Company.  As of June 30, 2016, approximately 1 million Stock Warrants had vested based on the terms of the Warrant Agreement, and none of these Stock Warrants have been exercised to date.  The Stock Warrants are discussed in more detail in Note 8 to our Financial Statements.  

· Long-Term Debt. As discussed above, in March 2016, we completed an offering of $230 million of 4.25% senior subordinated convertible notes due March 15, 2036 (the 2016 Convertible Notes).  As of June 30, 2016, our long-term debt consisted of the following:  (i) 2016 Convertible Notes with a par value of $230 million; ii) 2010 Convertible Notes with a par value of $43.8 million; and (ii) 2015 Credit Agreement term loan borrowings of $138.8 million.  

2016 Convertible Notes

The net proceeds from the sale of the 2016 Convertible Notes were approximately $223 million after deducting the initial purchasers’ discount and estimated financing costs payable by us.  We used a portion of the net proceeds from the offering of the 2016 Convertible Notes to repurchase approximately $106 million aggregate principal amount of our 2010 Convertible Notes in two separate transactions in March and April 2016 for a total purchase price of approximately $198 million.  After these repurchases, the remaining aggregate principal outstanding on the 2010 Convertible Notes is $43.8 million.  The remainder of the net proceeds will be used to settle the outstanding 2010 Convertible Notes.

During the next twelve months, there are no scheduled conversion triggers on our 2016 Convertible Notes.  As a result, we expect our required debt service cash outlay during the next twelve months for the 2016 Convertible Notes to be limited to interest payments of $9.8 million.

2010 Convertible Notes

Prior to September 1, 2016, holders of the 2010 Convertible Notes can convert their securities at any time in the fiscal quarter following the period in which the price of our common stock trades over 130% of the conversion price for the last 20 consecutive trading days in the last 30 trading days of a fiscal quarter.  As of June 16, 2016, the closing price of our common stock exceeded 130% of the conversion price for the required period, thus allowing the 2010 Convertible Notes to be converted at the holder’s option through August 31, 2016.

Upon any conversion of the 2010 Convertible Notes, we will settle our conversion obligation as follows:  (i) we are required to pay cash for 100% of the par value of the 2010 Convertible Notes that are converted; and (ii) to the extent the value of our conversion obligation exceeds the par value, we can satisfy the remaining conversion obligation in our common stock, cash or any combination of our common stock and cash, at our discretion.  As of July 29, 2016 and based on our July 29, 2016 closing stock price of $40.26 per share, the $43.8 million principal amount of the 2010 Convertible Notes would have had a total settlement value of approximately $78 million.  

If none of the 2010 Convertible Notes are converted or repurchased prior to maturity, we expect our debt service cash outlay for the next twelve months for the 2010 Convertible Notes will be $1.2 million of interest payments, with the remaining aggregate principal of $43.8 million due March 1, 2017.

2015 Credit Agreement

Our 2015 Credit Agreement mandatory repayments and the cash interest expense (based upon current interest rates) for the next twelve months is $11.3 million, and $3.8 million, respectively. We have the ability to make prepayments on our 2015 Credit Agreement without penalty.  

Our long-term debt obligations are discussed in more detail in Note 4 to our Financial Statements.  

In summary, we expect to continue to have material needs for capital resources going forward, as noted above. We believe that our current cash, cash equivalents and short-term investments balances and our 2015 Revolver, together with cash expected to be generated in the future from our current operating activities, will be sufficient to meet our anticipated capital resource requirements for at least the next 12 months. We also believe we could obtain additional capital through other debt sources which may be available to us if deemed appropriate.

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Item 3. Quantitative and Qualitative Disclosures About Market Risk

Market risk is the potential loss arising from adverse changes in market rates and prices. As of June 30, 2016, we are exposed to various market risks, including changes in interest rates, fluctuations and changes in the market value of our cash equivalents and short-term investments, and changes in foreign currency exchange rates. We have not historically entered into derivatives or other financial instruments for trading or speculative purposes.

Interest Rate Risk

Long-Term Debt. The interest rates on our 2016 Convertible Notes and our 2010 Convertible Notes are fixed, and thus, as it relates to our convertible debt borrowings, we are not exposed to changes in interest rates.

The interest rates under our 2015 Credit Agreement are based upon an adjusted LIBOR rate plus an applicable margin, or an alternate base rate plus an applicable margin. Refer to Note 4 to our Financial Statements for further details of our long-term debt.

A hypothetical adverse change of 10% in the June 30, 2016 adjusted LIBOR rate would not have had a material impact upon our results of operations.

Market Risk

Cash Equivalents and Short-term Investments. Our cash and cash equivalents as of June 30, 2016 and December 31, 2015 were $135.1 million and $132.6 million, respectively. Certain of our cash balances are “swept” into overnight money market accounts on a daily basis, and at times, any excess funds are invested in low-risk, somewhat longer term, cash equivalent instruments and short-term investments. Our cash equivalents are invested primarily in institutional money market funds, commercial paper, and time deposits held at major banks. We have minimal market risk for our cash and cash equivalents due to the relatively short maturities of the instruments.

Our short-term investments as of June 30, 2016 and December 31, 2015 were $151.6 million and $108.3 million, respectively. Currently, we utilize short-term investments as a means to invest our excess cash only in the U.S. The day-to-day management of our short-term investments is performed by a large financial institution in the U.S., using strict and formal investment guidelines approved by our Board. Under these guidelines, short-term investments are limited to certain acceptable investments with: (i) a maximum maturity; (ii) a maximum concentration and diversification; and (iii) a minimum acceptable credit quality. At this time, we believe we have minimal liquidity risk associated with the short-term investments included in our portfolio.

Long-Term Debt.  The fair value of our convertible debt is exposed to market risk.  We do not carry our convertible debt at fair value but present the fair value for disclosure purposes (see Note 2 to our Financial Statements).  Generally, the fair value of our convertible debt is impacted by changes in interest rates and changes in the price and volatility of our common stock.  As of June 30, 2016, the fair value of the 2016 Convertible Notes and the 2010 Convertible Notes was estimated at $243.2 million and $78.5 million, respectively, using quoted market prices.  

Foreign Currency Exchange Rate Risk.

Due to foreign operations around the world, our balance sheet and income statement are exposed to foreign currency exchange risk due to the fluctuations in the value of currencies in which we conduct business. While we attempt to maximize natural hedges by incurring expenses in the same currency in which we contract revenue, the related expenses for that revenue could be in one or more differing currencies than the revenue stream.

During the six months ended June 30, 2016, we generated approximately 90% of our revenues in U.S. dollars. We expect that, in the foreseeable future, we will continue to generate a very large percentage of our revenues in U.S. dollars.

As of June 30, 2016 and December 31, 2015, the carrying amounts of our monetary assets and monetary liabilities on the books of our non-U.S. subsidiaries in currencies denominated in a currency other than the functional currency of those non-U.S. subsidiaries are as follows (in thousands, in U.S. dollar equivalents):

	June 30, 2016					December 31, 2015
	Monetary			Monetary		Monetary			Monetary
	Liabilities			Assets		Liabilities			Assets
Pounds sterling	$	-		$	3,408	$	-		$	2,646
Euro		(56	)		11,722		(179	)		10,063
U.S. Dollar		(383	)		24,280		(346	)		18,551
Other		(50	)		4,265		(53	)		3,709
Totals	$	(489	)	$	43,675	$	(578	)	$	34,969

25

A hypothetical adverse change of 10% in the June 30, 2016 exchange rates would not have had a material impact upon our results of operations based on the monetary assets and liabilities as of June 30, 2016.

Item 4. Controls and Procedures

(a) Disclosure Controls and Procedures

As required by Rule 13a-15(b), our management, including the Chief Executive Officer (“CEO”) and Chief Financial Officer (“CFO”), conducted an evaluation as of the end of the period covered by this report of the effectiveness of our disclosure controls and procedures as defined in Rule 13a-15(e). Based on that evaluation, the CEO and CFO concluded that our disclosure controls and procedures were effective as of the end of the period covered by this report.

(b) Internal Control Over Financial Reporting

As required by Rule 13a-15(d), our management, including the CEO and CFO, also conducted an evaluation of our internal control over financial reporting, as defined by Rule 13a-15(f), to determine whether any changes occurred during the quarter covered by this report that have materially affected, or are reasonably likely to materially affect, our internal control over financial reporting.  Based on that evaluation, the CEO and CFO concluded that there has been no such change during the quarter covered by this report.

26

CSG SYSTEMS INTERNATIONAL, INC.

PART II. OTHER INFORMATION

Item 1. Legal Proceedings

From time-to-time, we are involved in litigation relating to claims arising out of our operations in the normal course of business.  We are not presently a party to any material pending or threatened legal proceedings.

Item 1A. Risk Factors

As a result of Charter’s acquisition of Time Warner in May 2016, we have updated the following risk factor, included in Item 1A. Risk Factors in our 2015 Form 10-K, to reflect the impact of this transaction to our business:

We Derive a Significant Portion of Our Revenues From a Limited Number of Clients, and the Loss of the Business of a Significant Client Could Have a Material Adverse Effect on Our Financial Position and Results of Operations.

Over the past decade, the worldwide communications industry has experienced significant consolidation, resulting in a large percentage of the market being served by a limited number of service providers with greater size and scale, and there are possibilities of further consolidation. Consistent with this market concentration, we generate approximately 60% of our revenues from our three largest clients, which are (in order of size) Comcast, Charter (to include the recently acquired Time Warner business), and DISH, which each individually accounted for 10% or more of our total revenues. See the Significant Client Relationships section of MD&A in this Form 10-Q and in our 2015 10-K for key renewal dates and a brief summary of our business relationship with these clients.

There are inherent risks whenever a large percentage of total revenues are concentrated with a limited number of clients. One such risk is that a significant client could: (i) undergo a formalized process to evaluate alternative providers for services we provide; (ii) terminate or fail to renew their contracts with us, in whole or in part for any reason; (iii) significantly reduce the number of customer accounts processed on our solutions, the price paid for our services, or the scope of services that we provide; or (iv) experience significant financial or operating difficulties. Any such development could have a material adverse effect on our financial position and results of operations and/or trading price of our common stock.

Our industry is highly competitive, and as a result, it is possible that a competitor could increase its footprint and share of customers processed at our expense or a provider could develop their own internal solutions. While our clients may incur some costs in switching to our competitors or their own internally-developed solutions, they may do so for a variety of reasons, including: (i) price; (ii) if we do not provide satisfactory solutions or service levels; or (iii) if we do not maintain favorable relationships.

Item 2. Unregistered Sales of Equity Securities and Use of Proceeds

The following table presents information with respect to purchases of company common stock made during the second quarter of 2016 by CSG Systems International, Inc. or any “affiliated purchaser” of CSG Systems International, Inc., as defined in Rule 10b-18(a)(3) under the Exchange Act.

Period	Total Number of Shares Purchased (1) (2)		Average Price Paid Per Share		Total Number of Shares Purchased as Part of Publicly Announced Plans or Programs (2)		Maximum Number (or Approximate Dollar Value) of Shares that May Yet Be Purchased Under the Plan or Programs (2)
April 1 - April 30		394	$	45.18		-		6,795,796
May 1 - May 31		8,466		42.50		-		6,795,796
June 1 - June 30		2,854		41.23		-		6,795,796
Total		11,714	$	42.28		-

(1) The total number of shares purchased that are not part of the Stock Repurchase Program represents shares purchased and cancelled in connection with stock incentive plans.

(2) See Note 8 to our Financial Statements for additional information regarding our share repurchases.

Item 3. Defaults Upon Senior Securities

None

27

Item 4. Mine Safety Disclosures

None

Item 5. Other Information

None

Item 6. Exhibits

The Exhibits filed or incorporated by reference herewith are as specified in the Exhibit Index.

28

SIGNATURES

Pursuant to the requirements of the Securities Exchange Act of 1934, the registrant has duly caused this report to be signed on its behalf by the undersigned thereunto duly authorized.

Dated: August 3, 2016

CSG SYSTEMS INTERNATIONAL, INC.

/s/ Bret C. Griess 

Bret C. Griess

President and Chief Executive Officer

(Principal Executive Officer)

/s/ Randy R. Wiese

Randy R. Wiese

Executive Vice President and Chief Financial Officer

(Principal Financial Officer)

/s/ Rolland B. Johns

Rolland B. Johns

Chief Accounting Officer

(Principal Accounting Officer)

29

CSG SYSTEMS INTERNATIONAL, INC.

INDEX TO EXHIBITS

Exhibit Number	Description
10.22V*	Twenty-Second Amendment to the CSG Master Subscriber Management System Agreement Between CSG Systems, Inc. and Comcast Cable Communications Management, LLC
10.22W*	Twenty-Fourth Amendment to the CSG Master Subscriber Management System Agreement Between CSG Systems, Inc. and Comcast Cable Communications Management, LLC
10.24BB*	One Hundred Fourth Amendment to the CSG Master Subscriber Management System Agreement Between CSG Systems, Inc. and Time Warner Cable Inc.
10.24BC*	One Hundred Sixth Amendment to the CSG Master Subscriber Management System Agreement Between CSG Systems, Inc. and Time Warner Cable Inc.
10.25*	Amended and Restated CSG Master Subscriber Management System Agreement between CSG Systems, Inc. and Charter Communications Holding Company, LLC
10.25A*	First Amendment to the Amended and Restated CSG Master Subscriber Management System Agreement between CSG Systems, Inc. and Charter Communications Holding Company, LLC
10.25B*	Second Amendment to the Amended and Restated CSG Master Subscriber Management System Agreement between CSG Systems, Inc. and Charter Communications Holding Company, LLC
10.25C*	Fourth Amendment to the Amended and Restated CSG Master Subscriber Management System Agreement between CSG Systems, Inc. and Charter Communications Holding Company, LLC
10.25D*	Fifth Amendment to the Amended and Restated CSG Master Subscriber Management System Agreement between CSG Systems, Inc. and Charter Communications Holding Company, LLC
10.25E*	Sixth Amendment to the Amended and Restated CSG Master Subscriber Management System Agreement between CSG Systems, Inc. and Charter Communications Holding Company, LLC
10.25F*	Seventh Amendment to the Amended and Restated CSG Master Subscriber Management System Agreement between CSG Systems, Inc. and Charter Communications Holding Company, LLC
10.25G*	Eighth Amendment to the Amended and Restated CSG Master Subscriber Management System Agreement between CSG Systems, Inc. and Charter Communications Holding Company, LLC
10.25H*	Ninth Amendment to the Amended and Restated CSG Master Subscriber Management System Agreement between CSG Systems, Inc. and Charter Communications Holding Company, LLC
10.25I*	Tenth Amendment to the Amended and Restated CSG Master Subscriber Management System Agreement between CSG Systems, Inc. and Charter Communications Holding Company, LLC
10.25J*	Eleventh Amendment to the Amended and Restated CSG Master Subscriber Management System Agreement between CSG Systems, Inc. and Charter Communications Holding Company, LLC
10.25K*	Twelfth Amendment to the Amended and Restated CSG Master Subscriber Management System Agreement between CSG Systems, Inc. and Charter Communications Holding Company, LLC
10.25L*	Thirteenth Amendment to the Amended and Restated CSG Master Subscriber Management System Agreement between CSG Systems, Inc. and Charter Communications Holding Company, LLC
10.25M*	Fourteenth Amendment to the Amended and Restated CSG Master Subscriber Management System Agreement between CSG Systems, Inc. and Charter Communications Holding Company, LLC
10.25N*	Fifteenth Amendment to the Amended and Restated CSG Master Subscriber Management System Agreement between CSG Systems, Inc. and Charter Communications Holding Company, LLC
10.25O	Sixteenth Amendment to the Amended and Restated CSG Master Subscriber Management System Agreement between CSG Systems, Inc. and Charter Communications Holding Company, LLC
10.25P*	Seventeenth Amendment to the Amended and Restated CSG Master Subscriber Management System Agreement between CSG Systems, Inc. and Charter Communications Holding Company, LLC
10.25Q*	Eighteenth Amendment to the Amended and Restated CSG Master Subscriber Management System Agreement between CSG Systems, Inc. and Charter Communications Holding Company, LLC

30

Exhibit Number	Description
10.25R*	Nineteenth Amendment to the Amended and Restated CSG Master Subscriber Management System Agreement between CSG Systems, Inc. and Charter Communications Holding Company, LLC
10.25S*	Twentieth Amendment to the Amended and Restated CSG Master Subscriber Management System Agreement between CSG Systems, Inc. and Charter Communications Holding Company, LLC
10.25T*	Twenty-First Amendment to the Amended and Restated CSG Master Subscriber Management System Agreement between CSG Systems, Inc. and Charter Communications Holding Company, LLC
10.25U*	Twenty-Second Amendment to the Amended and Restated CSG Master Subscriber Management System Agreement between CSG Systems, Inc. and Charter Communications Holding Company, LLC
10.25V	Twenty-Third Amendment to the Amended and Restated CSG Master Subscriber Management System Agreement between CSG Systems, Inc. and Charter Communications Holding Company, LLC
10.25W*	Twenty-Fourth Amendment to the Amended and Restated CSG Master Subscriber Management System Agreement between CSG Systems, Inc. and Charter Communications Holding Company, LLC
10.25X*	Twenty-Fifth Amendment to the Amended and Restated CSG Master Subscriber Management System Agreement between CSG Systems, Inc. and Charter Communications Holding Company, LLC
10.25Y*	Twenty-Sixth Amendment to the Amended and Restated CSG Master Subscriber Management System Agreement between CSG Systems, Inc. and Charter Communications Holding Company, LLC
10.25Z*	Twenty-Seventh Amendment to the Amended and Restated CSG Master Subscriber Management System Agreement between CSG Systems, Inc. and Charter Communications Holding Company, LLC
10.25AA*	Twenty-Ninth Amendment to the Amended and Restated CSG Master Subscriber Management System Agreement between CSG Systems, Inc. and Charter Communications Holding Company, LLC
10.25AB*	Thirtieth Amendment to the Amended and Restated CSG Master Subscriber Management System Agreement between CSG Systems, Inc. and Charter Communications Holding Company, LLC
10.25AC*	Thirty-First Amendment to the Amended and Restated CSG Master Subscriber Management System Agreement between CSG Systems, Inc. and Charter Communications Holding Company, LLC
10.25AD*	Thirty-Second Amendment to the Amended and Restated CSG Master Subscriber Management System Agreement between CSG Systems, Inc. and Charter Communications Holding Company, LLC
10.25AE*	Thirty-Third Amendment to the Amended and Restated CSG Master Subscriber Management System Agreement between CSG Systems, Inc. and Charter Communications Holding Company, LLC
10.25AF*	Thirty-Fourth Amendment to the Amended and Restated CSG Master Subscriber Management System Agreement between CSG Systems, Inc. and Charter Communications Holding Company, LLC
10.25AG*	Amended and Restated Thirty-Sixth Amendment to Amended and Restated CSG Master Subscriber Management System Agreement between CSG Systems, Inc. and Charter Communications Holding Company, LLC
10.25AH*	Thirty-Seventh Amendment to the Amended and Restated CSG Master Subscriber Management System Agreement between CSG Systems, Inc. and Charter Communications Holding Company, LLC
10.25AI*	Thirty-Eighth Amendment to the Amended and Restated CSG Master Subscriber Management System Agreement between CSG Systems, Inc. and Charter Communications Holding Company, LLC
10.25AJ*	Thirty-Ninth Amendment to the Amended and Restated CSG Master Subscriber Management System Agreement between CSG Systems, Inc. and Charter Communications Holding Company, LLC
10.25AK*	Fortieth Amendment to the Amended and Restated CSG Master Subscriber Management System Agreement between CSG Systems, Inc. and Charter Communications Holding Company, LLC
10.25AL*	Forty-First Amendment to the Amended and Restated CSG Master Subscriber Management System Agreement between CSG Systems, Inc. and Charter Communications Holding Company, LLC
10.25AM*	Forty-Second Amendment to the Amended and Restated CSG Master Subscriber Management System Agreement between CSG Systems, Inc. and Charter Communications Holding Company, LLC
10.25AN*	Forty-Third Amendment to the Amended and Restated CSG Master Subscriber Management System Agreement between CSG Systems, Inc. and Charter Communications Holding Company, LLC

31

Exhibit Number	Description
10.25AO*	Forty-Fourth Amendment to the Amended and Restated CSG Master Subscriber Management System Agreement between CSG Systems, Inc. and Charter Communications Holding Company, LLC
10.25AP*	Forty-Sixth Amendment to the Amended and Restated CSG Master Subscriber Management System Agreement between CSG Systems, Inc. and Charter Communications Holding Company, LLC
10.25AQ*	Forty-Seventh Amendment to the Amended and Restated CSG Master Subscriber Management System Agreement between CSG Systems, Inc. and Charter Communications Holding Company, LLC
10.25AR*	Forty-Eighth Amendment to the Amended and Restated CSG Master Subscriber Management System Agreement between CSG Systems, Inc. and Charter Communications Holding Company, LLC
10.25AS*	Forty-Ninth Amendment to the Amended and Restated CSG Master Subscriber Management System Agreement between CSG Systems, Inc. and Charter Communications Holding Company, LLC
10.25AT*	Fiftieth Amendment to the Amended and Restated CSG Master Subscriber Management System Agreement between CSG Systems, Inc. and Charter Communications Holding Company, LLC
10.25AU*	Fifty-First Amendment to the Amended and Restated CSG Master Subscriber Management System Agreement between CSG Systems, Inc. and Charter Communications Holding Company, LLC
10.25AV*	Fifty-Second Amendment to the Amended and Restated CSG Master Subscriber Management System Agreement between CSG Systems, Inc. and Charter Communications Holding Company, LLC
10.25AW*	Fifty-Third Amendment to the Amended and Restated CSG Master Subscriber Management System Agreement between CSG Systems, Inc. and Charter Communications Holding Company, LLC
10.25AX*	Fifty-Fourth Amendment to the Amended and Restated CSG Master Subscriber Management System Agreement between CSG Systems, Inc. and Charter Communications Holding Company, LLC
10.25AY*	Fifty-Fifth Amendment to the Amended and Restated CSG Master Subscriber Management System Agreement between CSG Systems, Inc. and Charter Communications Holding Company, LLC
10.25AZ*	Fifty-Sixth Amendment to the Amended and Restated CSG Master Subscriber Management System Agreement between CSG Systems, Inc. and Charter Communications Holding Company, LLC
10.25BA*	Fifty-Seventh Amendment to the Amended and Restated CSG Master Subscriber Management System Agreement between CSG Systems, Inc. and Charter Communications Holding Company, LLC
10.25BB	Fifty-Eighth Amendment to the Amended and Restated CSG Master Subscriber Management System Agreement between CSG Systems, Inc. and Charter Communications Holding Company, LLC
10.25BC*	Fifty-Ninth Amendment to the Amended and Restated CSG Master Subscriber Management System Agreement between CSG Systems, Inc. and Charter Communications Holding Company, LLC
10.25BD*	Sixtieth Amendment to the Amended and Restated CSG Master Subscriber Management System Agreement between CSG Systems, Inc. and Charter Communications Holding Company, LLC
10.25BE*	Sixty-First Amendment to the Amended and Restated CSG Master Subscriber Management System Agreement between CSG Systems, Inc. and Charter Communications Holding Company, LLC
10.25BF	Sixty-Second Amendment to the Amended and Restated CSG Master Subscriber Management System Agreement between CSG Systems, Inc. and Charter Communications Holding Company, LLC
10.25BG*	Sixty-Third Amendment to the Amended and Restated CSG Master Subscriber Management System Agreement between CSG Systems, Inc. and Charter Communications Holding Company, LLC
10.25BH	Sixty-Fourth Amendment to the Amended and Restated CSG Master Subscriber Management System Agreement between CSG Systems, Inc. and Charter Communications Holding Company, LLC
10.25BI	Sixty-Fifth Amendment to the Amended and Restated CSG Master Subscriber Management System Agreement between CSG Systems, Inc. and Charter Communications Holding Company, LLC
10.25BJ	Sixty-Sixth Amendment to the Amended and Restated CSG Master Subscriber Management System Agreement between CSG Systems, Inc. and Charter Communications Holding Company, LLC
10.25BK*	Sixty-Eighth Amendment to the Amended and Restated CSG Master Subscriber Management System Agreement between CSG Systems, Inc. and Charter Communications Holding Company, LLC

32

Exhibit Number	Description
10.25BL*	Sixty-Ninth Amendment to the Amended and Restated CSG Master Subscriber Management System Agreement between CSG Systems, Inc. and Charter Communications Holding Company, LLC
10.25BM*	Seventieth Amendment to the Amended and Restated CSG Master Subscriber Management System Agreement between CSG Systems, Inc. and Charter Communications Holding Company, LLC
10.25BN*	Seventy-First Amendment to the Amended and Restated CSG Master Subscriber Management System Agreement between CSG Systems, Inc. and Charter Communications Holding Company, LLC
10.25BO*	Seventy-Second Amendment to the Amended and Restated CSG Master Subscriber Management System Agreement between CSG Systems, Inc. and Charter Communications Holding Company, LLC
10.25BP*	Seventy-Fourth Amendment to the Amended and Restated CSG Master Subscriber Management System Agreement between CSG Systems, Inc. and Charter Communications Holding Company, LLC
10.25BQ*	Seventy-Fifth Amendment to the Amended and Restated CSG Master Subscriber Management System Agreement between CSG Systems, Inc. and Charter Communications Holding Company, LLC
10.25BR*	Seventy-Sixth Amendment to the Amended and Restated CSG Master Subscriber Management System Agreement between CSG Systems, Inc. and Charter Communications Holding Company, LLC
10.25BS*	Seventy-Seventh Amendment to the Amended and Restated CSG Master Subscriber Management System Agreement between CSG Systems, Inc. and Charter Communications Holding Company, LLC
10.25BT*	Seventy-Eighth Amendment to the Amended and Restated CSG Master Subscriber Management System Agreement between CSG Systems, Inc. and Charter Communications Holding Company, LLC
10.25BU*	Seventy-Ninth Amendment to the Amended and Restated CSG Master Subscriber Management System Agreement between CSG Systems, Inc. and Charter Communications Holding Company, LLC
10.25BV*	Eightieth Amendment to the Amended and Restated CSG Master Subscriber Management System Agreement between CSG Systems, Inc. and Charter Communications Holding Company, LLC
10.25BW*	Eighty-First Amendment to the Amended and Restated CSG Master Subscriber Management System Agreement between CSG Systems, Inc. and Charter Communications Holding Company, LLC
10.25BX*	Eighty-Third Amendment to the Amended and Restated CSG Master Subscriber Management System Agreement between CSG Systems, Inc. and Charter Communications Holding Company, LLC
10.25BY*	Eighty-Fourth Amendment to the Amended and Restated CSG Master Subscriber Management System Agreement between CSG Systems, Inc. and Charter Communications Holding Company, LLC
10.25BZ*	Eighty-Fifth Amendment to the Amended and Restated CSG Master Subscriber Management System Agreement between CSG Systems, Inc. and Charter Communications Holding Company, LLC
10.25CA*	Eighty-Sixth Amendment to the Amended and Restated CSG Master Subscriber Management System Agreement between CSG Systems, Inc. and Charter Communications Holding Company, LLC
10.25CB*	Eighty-Seventh Amendment to the Amended and Restated CSG Master Subscriber Management System Agreement between CSG Systems, Inc. and Charter Communications Holding Company, LLC
10.25CC*	Eighty-Eighth Amendment to the Amended and Restated CSG Master Subscriber Management System Agreement between CSG Systems, Inc. and Charter Communications Holding Company, LLC
31.01	Certification Pursuant to Section 302 of the Sarbanes-Oxley Act of 2002
31.02	Certification Pursuant to Section 302 of the Sarbanes-Oxley Act of 2002
32.01	Certification Pursuant to 18 U.S.C. Section 1350, as Adopted Pursuant to Section 906 of the Sarbanes-Oxley Act of 2002
101.INS	XBRL Instance Document
101.SCH	XBRL Taxonomy Extension Schema Document
101.CAL	XBRL Taxonomy Extension Calculation Linkbase Document
101.DEF	XBRL Taxonomy Extension Definition Linkbase Document

33

Exhibit Number	Description
101.LAB	XBRL Taxonomy Extension Label Linkbase Document
101.PRE	XBRL Taxonomy Extension Presentation Linkbase Document

* Portions of the exhibit have been omitted pursuant to an application for confidential treatment, and the omitted portions have been filed separately with the Commission.

34

EX-10.22V

Pages where confidential treatment has been requested are stamped “Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission,” and places where information has been redacted have been marked with (***).

Exhibit10.22V

TWENTY-SECOND AMENDMENT

TO THE

CSG MASTER SUBSCRIBER MANAGEMENT SYSTEM AGREEMENT

BETWEEN

csg SYSTEMS, INC.

AND

COMCAST CABLE COMMUNICATIONS MANAGEMENT, LLC

This TWENTY-SECOND AMENDMENT (the “Amendment”) is made by and between CSG Systems, Inc. (“CSG”) and Comcast Cable Communications Management, LLC (“Customer”). The Effective Date of this Amendment is the date last signed below.  CSG and Customer entered into a certain CSG Master Subscriber Management System Agreement (CSG document #2501940) with an effective date of March 1, 2013 (the “Agreement”) and now desire to amend the Agreement in accordance with the terms and conditions set forth in this Amendment. If the terms and conditions set forth in this Amendment shall be in conflict with the Agreement, the terms and conditions of this Amendment shall control. Any terms in initial capital letters or all capital letters used as a defined term but not defined in this Amendment shall have the meaning set forth in the Agreement. Upon execution of this Amendment by the Parties, any subsequent reference to the Agreement between the Parties shall mean the Agreement as amended by this Amendment. Except as amended by this Amendment, the terms and conditions set forth in the Agreement shall continue in full force and effect according to their terms.

CSG and Customer agree to the following:

1. (a)  Customer desires to utilize the services of CSG’s Professional Services Group to design, develop, and implement a custom rules engine (“CRE”) that will prevent a T44 discount from being combined with a subscriber discount.

(b) As of the Amendment Effective Date, Schedule F, Fees, Section IV. Ancillary Products and Services, Subsection A. Titled “Ancillary services for Non-Rated Video and Non-Rated High-Speed Data and Residential Voice Services” is hereby amended to add a new Subsection 21. titled “T44 Discount Validation Custom Rules Engine,” as follows:

Description of Item/Unit of Measure	Frequency	Fee
21. T44 Discount Validation Custom Rules Engine (Note 1)
a)  Maintenance Fee (Note 2) (Note 3)	******	$********

Note 1: Design, development and implementation services and lead times will be set forth in a mutually agreeable Statement of Work.

Note 2: The Maintenance Fee is limited to *********** (**) ***** per ****.  Additional fees will be charged for hours exceeding this annual limit and will be set forth in a separate Statement of Work or Letter of Authorization

Note 3:  The ****** Maintenance fee covers post deployment support, including answering functional questions and resolving Customer reported concerns, CSG operating support and operating systems software licensing.  CSG will be responsible for resolution of CRE defects.  Future enhancement and changes to the CRE will be set forth in a mutually agreeable Statement of Work.  Future enhancements include, but are not limited to, changing the CRE to operate with systems other than ACSR®.  Maintenance is intended to address production issues only and does not include pre-release testing, or any changes to the CRE required by the use of new features, functions, products, or substantive configuration changes.

The fees set forth in the fee table above are subject to increase pursuant to Section 5.4, Adjustment to Fees, of the Agreement.

2. (a)  Customer desires to utilize the services of CSG’s Professional Services Group to design, develop, and implement a CRE that will prevent Customer Account Executives from entering deferred credits using the Miscellaneous Adjustment functionality in ACSR®.

(b) As of the Amendment Effective Date, Schedule F, Fees, Section IV. Ancillary Products and Services, Subsection A. Titled “Ancillary services for Non-Rated Video and Non-Rated High-Speed Data and Residential Voice Services” is hereby amended to add a new Subsection 22. titled “Deferred Credit Restriction Custom Rules Engine,” as follows:

*** Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission.

Description of Item/Unit of Measure	Frequency	Fee
22. Deferred Credit Restriction Custom Rules Engine (Note 1)
a)  Maintenance Fee (Note 2) (Note 3)	******	$*********

Note 1: Design, development and implementation services and lead times will be set forth in a mutually agreeable Statement of Work.

Note 2: The Maintenance Fee is limited to ***** (**) ***** per ****.  Additional fees will be charged for hours exceeding this ****** limit and will be set forth in a separate Statement of Work or Letter of Authorization

Note 3:  The ****** Maintenance fee covers post deployment support, including answering functional questions and resolving Customer reported concerns, CSG operating support and operating systems software licensing.  CSG will be responsible for resolution of CRE defects.  Future enhancement and changes to the CRE will be set forth in a mutually agreeable Statement of Work.  Future enhancements include, but are not limited to, changing the CRE to operate with systems other than ACSR®.  Maintenance is intended to address production issues only and does not include pre-release testing, or any changes to the CRE required by the use of new features, functions, products, or substantive configuration changes.

The fees set forth in the fee table above are subject to increase pursuant to Section 5.4, Adjustment to Fees, of the Agreement.

IN WITNESS WHEREOF the parties hereto have caused this Amendment to be executed by their duly authorized representatives.

COMCAST CABLE COMMUNICATIONS MANAGEMENT, LLC (“CUSTOMER”)	CSG SYSTEMS, INC.(“CSG”)
By: /s/ Jeur Abeln	By:  /s/ Gregory L. Cannon
Name: Jeur Abeln	Name:  Gregory L. Cannon
Title:  Senior Vice President Procurement	Title:  VP & Chief Compliance Officer
Date:  5-11-2016	Date:  4/20/16

EX-10.22W

Pages where confidential treatment has been requested are stamped “Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission,” and places where information has been redacted have been marked with (***).

Exhibit10.22W

TWENTY-FOURTH AMENDMENT

TO THE

CSG MASTER SUBSCRIBER MANAGEMENT SYSTEM AGREEMENT

BETWEEN

csg SYSTEMS, INC.

AND

COMCAST CABLE COMMUNICATIONS MANAGEMENT, LLC

This TWENTY-FOURTH AMENDMENT (the “Amendment”) is made by and between CSG Systems, Inc. (“CSG”) and Comcast Cable Communications Management, LLC (“Customer”). The Effective Date of this Amendment is the date last signed below.  CSG and Customer entered into a certain CSG Master Subscriber Management System Agreement (CSG document #2501940) with an effective date of March 1, 2013 (the “Agreement”) and now desire to amend the Agreement in accordance with the terms and conditions set forth in this Amendment. If the terms and conditions set forth in this Amendment shall be in conflict with the Agreement, the terms and conditions of this Amendment shall control. Any terms in initial capital letters or all capital letters used as a defined term but not defined in this Amendment shall have the meaning set forth in the Agreement. Upon execution of this Amendment by the parties, any subsequent reference to the Agreement between the parties shall mean the Agreement as amended by this Amendment. Except as amended by this Amendment, the terms and conditions set forth in the Agreement shall continue in full force and effect according to their terms.

CSG and Customer agree to the following as of the Effective Date:

WHEREAS, CSG agreed to provide and Customer used CSG’s WFX Scheduling and WFX Resource Allocation Manager services; and

WHEREAS, Customer desires to utilize, and CSG agrees to provide, CSG’s WFX Scheduling and WFX Resource Allocation Manager services on an enterprise-wide basis pursuant to the terms of the Agreement.

NOW, THEREFORE, CSG and Customer agree to delete the pricing provided in Schedule F, Section IV. Ancillary Products and Services, Subsection I. titled “Ancillary services for Workforce Management,” and replace it as provided in this amendment which will provide for enterprise-wide pricing to Customer as follows:

1. Schedule F, Section IV. Ancillary Products and Services, Subsection I. titled “Ancillary services for Workforce Management,” as added to the Agreement by the Ninth Amendment to the Agreement (CSG document number 2504963) shall be deleted in its entirety and replaced with the following:

I. Ancillary services for Workforce Management

Description of Item/Unit of Measure	Frequency	Fee
1.WFX Enterprise Interface
a)WFX Enterprise Interface Maintenance and Support Fee (Note 1)
§WFX Transaction Volume Tier (Note 2) (Note 3) (Note 4)
-* to ********* (******* WFX transactions)	*******	$****
-********* to ********* (******* WFX transactions)	*******	$**********
-********* to ********* (******* WFX transactions)	*******	$**********
-Greater than ********* (******* WFX transactions) – incremental for each additional ********* ******* WFX transaction volume	*******	$**********
2.WFX Scheduling and WFX Resource Allocation Manager
a)WFX Scheduling Implementation Fee (based on FC(s)) (Note 5) (Note 6)	********	$*********
b)WFX Resource Allocation Manager Implementation Fee (based on FC(s) (Note 6)	***	******** **** *** ******** ********** *******
c)Monthly Service Fee For Xfinity Home National Dispatch Center (Fixed fee) (Note 7) (Note 8) (Note 9)	*******	$********

*** Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission.

Description of Item/Unit of Measure	Frequency	Fee
d)******* Service Fee for WFX Scheduling and WFX Resource Allocation Manager volume tiers (per subscriber) (Note 10)	*******	$******

Note 1: The implementation of the WFX Enterprise Interface shall be funded through the Service Commitment Fees for Contract ***** * through *; thereafter, if Customer does not renew the Services Commitment, Customer shall pay for implementations. The scope and terms of the implementation shall be defined in mutually agreed upon Statement of Work.

Note 2: SLBOS transactions are specifically excluded and shall be counted and invoiced in accordance with the CSG SmartLink® / CSG SmartLink® BOS Environment and Transactions Per Second (“TPS”) fees as outlined in Schedule F, Section II (Threshold Usage Items), Subsection A.3. (Adjusted SLBOS / ENI Transactions per Second (“TPS”) for New and Additional Subscribers).

Note 3: The monthly WFX Transaction Volume Tier(s), as set forth in Section l in the above table, are intended to be cumulative and not incremental; with the exception of the Greater than ********* tier, which is incremental to the ********* to ********* tier.  For example, if Customer had ********* WFX Transaction Volume in the current billing *****, the ******* WFX Enterprise Interface Maintenance and Support Fee on all ********* the ******* WFX Transaction Volume would be $********.

Note 4: The existing transactions between WFX and ****** DDP in existing ****** regions that are being generated for adding, updating and canceling jobs are excluded with the exception of update dispatch status transactions, which are covered within the initial WFX Enterprise Interface transaction tier.

Note 5: The Initial Implementation of WFX Scheduling and WFX Resource Allocation Manager shall be set forth in a mutually agreed upon Statement of Work and shall include the FC(s) at the locations (the "Locations") specified in such Statement of Work and one (1) training session to be conducted during the Trial Period at the specified Location.  The Implementation Fee will be invoiced at the close of the first invoice cycle following the Effective Date hereof. 

Note 6:  As a prerequisite to receive the WFX Resource Allocation Manager services hereunder, Customer must be a current WFX customer.

Note 7: The ******* Service Fee is a fixed fee that provides right to use and support services for the FCs established in the standalone instance of WFX in the Xfinity Home National Dispatch Center.

Note 8: The value of the ******* Service fee for Xfinity Home National Dispatch Center has been determined based on the expectation that the Customer will enter into an agreement with CSG to extend WFX Scheduling and WFX Resource Allocation Manager across its remaining enterprise.  CSG reserves the right to increase the value of the ******* Service fee for Xfinity Home National Dispatch Center if the Customer and CSG fail to enter into such an agreement to extend WFX Scheduling and WFX Resource Allocation Manager across its remaining enterprise within ****** (**) **** from the date of Trial Period completion.

Note 9: The parties agree that upon the completing the deployment of WFX Scheduling and WFX Resource Allocation Manager across its entire enterprise, the ******* Service Fee for the Xfinity Home National Dispatch Center shall be superseded by the ******* WFX Scheduling and WFX Resource Allocation Manager Enterprise fee and the Customer shall no longer be charged the ******* Service Fee for the Xfinity Home National Dispatch Center.

Note 10: The number of subscribers in the markets processed by CSG shall be verified on a ******* basis by CSG billing system reporting.  The number of subscribers in the markets not processed by CSG shall be verified on a ******* basis based upon a billing system report from the Customer’s other billing system(s) that is delivered to CSG by Customer within ***** (*) ******** **** following the last day of the previous processing *****.    

The fees set forth in the fee table above are subject to increase pursuant to Section 5.4, Adjustment to Fees, of the Agreement.

IN WITNESS WHEREOF the parties hereto have caused this Amendment to be executed by their duly authorized representatives.

COMCAST CABLE COMMUNICATIONS MANAGEMENT, LLC (“CUSTOMER”)	CSG SYSTEMS, INC.(“CSG”)
By: /s/ Jeur Abeln	By:  /s/ Gregory L. Cannon
Name: Jeur Abeln	Name:  Gregory L. Cannon
Title:  SVP, Procurement	Title:  VP & Chief Compliance Officer
Date:  June 15, 2016	Date:  6/7/16

EX-10.24BB

Pages where confidential treatment has been requested are stamped “Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission,” and places where information has been redacted have been marked with (***).

Exhibit10.24BB

ONE HUNDRED FOURTH AMENDMENT

TO THE

CSG MASTER SUBSCRIBER MANAGEMENT SYSTEM AGREEMENT

BETWEEN

csg SYSTEMS, INC.

AND

TIME WARNER CABLE INC.

This One Hundred Fourth Amendment (the “Amendment”) is made by and between CSG Systems, Inc. (“CSG”) and Time Warner Cable Inc. (“TWC”).  CSG and TWC entered into a certain CSG Master Subscriber Management System Agreement executed March 13, 2003 (CSG document no. 1926320), and effective as of April 1, 2003, as amended (the “Agreement”), and now desire to further amend the Agreement in accordance with the terms and conditions set forth in this Amendment.  If the terms and conditions set forth in this Amendment shall be in conflict with the Agreement, the terms and conditions of this Amendment shall control.  Any terms in initial capital letters or all capital letters used as a defined term but not defined in this Amendment, shall have the meaning set forth in the Agreement.  Upon execution of this Amendment by the parties, any subsequent reference to the Agreement between the parties shall mean the Agreement as amended by this Amendment.  Except as amended by this Amendment, the terms and conditions set forth in the Agreement shall continue in full force and effect according to their terms.

CSG and TWC agree to the following as of the Effective Date (as defined below):

1. TWC desires to use and CSG agrees to provide CSG StatHub (hereinafter, “StatHub”) service.  CSG will provide StatHub to TWC pursuant to the terms of the Agreement and as further described in Attachment 1, attached hereto and incorporated herein by reference, and in accordance with this Amendment.

(a) As a result, Schedule C, “Basic Services and Additional Services and Associated Exhibits,” of the Agreement is hereby amended by adding the following to the section entitled “Additional Services”:

CSG StatHub

(b) Additionally,Exhibit C-3(14), entitled “CSG StatHub” is hereby added to the Agreement as set forth in Attachment 1 to this Amendment, which is hereby incorporated herein by reference.

2. As a further result, upon execution of this Amendment and pursuant to the terms and conditions of the Agreement, which includes Exhibit C-3(14), “CSG StatHub,” CSG SERVICES I., “Processing” of Schedule F, “Fees,” to the Agreement shall be amended to add a new subsection F titled “CSG StatHub,” as follows:

F.  CSG StatHub (“StatHub”)

Description of Item/Unit of Measure	Frequency	Fee
1.StatHub Startup Fees (Note 1)	*** *******	*****
2.StatHub Support and Maintenance Fees (Note 2)(Note 3)(Note 4)(Note 5)	******	$*********

Note 1: StatHub Startup Fees shall be as set forth in that certain Statement of Work (CSG document no. 4109297) by and between TWC and CSG (the “StatHub SOW”). Startup services will include StatHub functionality for Customer’s statistical data associated with designated CSG SmartLink® BOS and ENI Services and such additional data as may be made available within StatHub by CSG, at CSG’s sole discretion, from time to time during the term of the Agreement.  For purposes of clarification, if future StatHub functionality is requested by Customer, development and associated fees related to such Customer-requested functionality shall be as set forth in mutually agreed upon Statements of Work.

Note 2: CSG shall provide **** (*) ***** of support per *****.  Any unused service ***** for support not used in any given ***** shall be forfeited.  CSG will notify Customer immediately (e-mail is sufficient) when ****** ******* (**%) of the support ***** for any given ***** have been used.  Additional fees will be charged for ***** exceeding the ******* limit and will be set forth in a separate Statement of Work or Letter of Authorization.

Note 3:  The StatHub Support and Maintenance fees consist of third party tool and hardware upgrades, software enhancements and defect fixes.

Note 4: Upon completion of the services by CSG under the StatHub SOW, CSG shall invoice Customer on a ******* prorated basis through ***** *** ****.  Customer and CSG agree the prorated amount shall be based upon the ******* amount of the annualized Maintenance and Support Fee.  Subject to the CSG Termination Rights (defined in Exhibit C-3(14)), thereafter, CSG will invoice

*** Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission.

Customer on an annualized basis in accordance with the Agreement.In the event CSG exercises the Termination Rights provided in Exhibit C-3(14), CSG shall promptly thereafter refund to TWC any amounts paid in advance to CSG hereunder with respect to the ************** following the end of the ************* during which such termination by CSG is effective, calculated on a ******* basis,and (ii) TWC shall have no further obligation for future payments of the ******** Recurring Support Fees following such termination.

Note 5:The StatHub Support and Maintenance Fees will be subject to annual increase pursuant to Section 5.4 of the Agreement.

3. For avoidance of doubt, Participating Affiliates may use StatHub without incurring any additional fees hereunder, without any requirement that such StatHub be set forth in any such Participating Affiliate’s Affiliate Addendum.  In addition to TWC’s termination rights set forth above and in Article 6 of the Agreement, TWC shall also have the right to terminate any Participating Affiliate’s use of StatHub, if applicable, for convenience, without notice to CSG.

4. For purposes of clarification and notwithstanding anything in the Agreement to the contrary, StatHub services are only available for use by Customers with Connected Subscribers.  

5. The parties agree to amend and restate the addresses in Section 12.9 of the Agreement, "Notices," by deleting the addresses in their entirety and replacing them with the following:

If to CSG:	CSG Systems, Inc.
	10820 Burt Street
	Omaha, NE 68118
	Tel: ************
	Fax: ************
	Attention: ********* with a copy to ********* ******* *******
with a copy to:	CSG Systems, Inc.
	9555 Maroon Circle
	Englewood, CO 80112
	Tel: ************
	Fax: ************
	Attention: ******* *******
If to TWC:	Time Warner Cable
	Attn: ***** *********** *******
	7518 Crescent Executive Drive
	Charlotte, NC 28217
	Tel: ************
with a copy to:	Time Warner Cable
	Attn: ******* *******
	60 Columbus Circle
	New York, NY 10023
	Tel: ************

THIS AMENDMENT is executed as of the day and year last signed below (the “Effective Date”).

TIME WARNER CABLE INC. (“TWC”)	CSG SYSTEMS, INC.(“CSG”)
By: /s/ Cesar Beltran	By:  /s/ Joseph T. Ruble
Name: Cesar Beltran	Name:  Joseph T. Ruble
Title:  Vice President	Title: EVP, CAO & General Counsel
Date:  4/7, 2016	Date: 15 April 2016

*** Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission.

ATTACHMENT 1

EXHIBIT C-3(14)

CSG StatHub

CSG StatHub. CSG StatHub (“StatHub”) is a CSG web Service that provides Customer with the ability to view operational statistics related to those certain CSG Products and Services transactions for which CSG has developed StatHub functionality. StatHub will provide Customer with access to view the data and queries that are part of StatHub functionality. Customer will not have direct access to Customer’s Subscriber data from StatHub. **** (*) Customer users will be allowed access to StatHub at any given time.

StatHub is not subject to the standard CSG change management process and as such, CSG reserves the right to make changes to StatHub at any time without prior notification to Customer; provided, however, CSG shall use reasonable efforts to provide Customer with *** (*) **** advance notice (e-mail is sufficient) prior to making changes to StatHub.

StatHub supports Google Chrome and Mozilla Firefox browsers.

StatHub is a **** ** business function for business continuity plans (“BCP”) and disaster recovery purposes.

CSG reserves the right terminate TWC’s access to StatHub (“CSG’s Termination Rights”) based on TWC’s StatHub usage, as follows:  if at any time during the term of the Agreement, TWC has not accessed StatHub for ***** (**) *********** ******** ****, CSG shall provide notice to TWC (email is sufficient) of such period of inactivity and CSG shall have the right, without further notice, to terminate TWC’s access to StatHub.  TWC may discontinue use of StatHub for convenience by providing CSG ****** (**) ***** prior written notice (the “Notice Period”) without charge or penalty.  TWC will be liable for applicable Support and Maintenance fees through the Notice Period, but will not be liable for any StatHub Support and Maintenance fees thereafter.

EX-10.24BC

Pages where confidential treatment has been requested are stamped “Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission,” and places where information has been redacted have been marked with (***).

Exhibit10.24BC

ONE HUNDRED SIXTH AMENDMENT

TO THE

CSG MASTER SUBSCRIBER MANAGEMENT SYSTEM AGREEMENT

BETWEEN

csg SYSTEMS, INC.

AND

TIME WARNER CABLE INC.

This One Hundred Sixth Amendment (the “Amendment”) is made by and between CSG Systems, Inc. (“CSG”), and Time Warner Cable Inc. (“TWC”).  CSG and TWC entered into a certain CSG Master Subscriber Management System Agreement executed March 13, 2003 (CSG document no. 1926320), and effective as of April 1, 2003, as amended (the “Agreement”), and now desire to further amend the Agreement in accordance with the terms and conditions set forth in this Amendment.  If the terms and conditions set forth in this Amendment shall be in conflict with the Agreement, the terms and conditions of this Amendment shall control.  Any terms in initial capital letters or all capital letters used as a defined term but not defined in this Amendment, shall have the meaning set forth in the Agreement.  Upon execution of this Amendment by the parties, any subsequent reference to the Agreement between the parties shall mean the Agreement as amended by this Amendment.  Except as amended by this Amendment, the terms and conditions set forth in the Agreement shall continue in full force and effect according to their terms.

CSG and TWC agree to the following as of the Effective Date (defined below):

1. For the fees set forth in Schedule F of the Agreement, TWC desires to use and CSG agrees to provide *** ******* *********** (***) workstations of CIT and Hosted Third Party Communication Software for CIT.  CSG and TWC agree and acknowledge CSG’s provision of CIT and Hosted Third Party Communication Software for CIT may be terminated by CSG upon *********** *** ****** (***) ***** prior written notice, unless TWC is consuming CIT and Hosted Third Party Communication Software on an enterprise wide basis as provided in the Agreement.  If CSG terminates the licenses for CIT and Hosted Third Party Communication Software for CIT granted hereunder, CSG shall refund TWC a pro-rated portion of the prepaid fees for maintenance of CIT and for Third Party Communication Software for hosted CIT services, as further set forth in Schedule F of the Agreement, calculated by determining the number of days remaining in the then-current annual fee period for which CIT and Hosted Third Party Communication Software for CIT services will not be used.  As a matter of clarification, CSG and TWC agree the provision of *** ******* *********** (***) workstations is not considered enterprise wide deployment; however, CSG will allow TWC to continue use of CIT and Hosted Third Party Communication Software for CIT in the retail locations of the SPAs/Locations, as such SPAs/Locations are identified in that certain Letter of Authorization, “Perform Customer Interaction Tracking Proof of Concept,” executed by and between CSG and TWC effective as of October 10, 2015 (CSG document no. 4108382) (the “Trial LOA”) under the terms of this Amendment.   As a matter of further clarification, CSG and TWC agree to terminate the POC described in the Trial LOA upon the Effective Date herein, and neither party shall have further obligations to the other thereunder.

If CSG agrees to provide and TWC desires to use CIT and Hosted Third Party Communication Software on an enterprise wide basis the Parties agree to enter into a subsequent amendment to the Agreement.

2. As a result, for purposes of clarification and pursuant to Section 5.4 of the Agreement, fees for maintenance of CIT and for Third Party Communication Software for hosted CIT services, as of the Effective Date of this Amendment, shall be as follows:

Description of Item/Unit of Measure	Frequency	Fee
CIT Maintenance (per ***********)	******	$********
Third Party Communication Software for hosted CIT services (per ***********)	******	$********

[Signature Page Follows]

*** Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission.

THIS AMENDMENT is executed as of the day and year last signed below (the “Effective Date").

TIME WARNER CABLE INC. (“TWC”)	CSG SYSTEMS, INC.(“CSG”)
By: /s/ Cesar Beltran	By:  /s/ Joseph T. Ruble
Name: Cesar Beltran	Name:  Joseph T. Ruble
Title:  Vice President	Title: EVP, CAO & General Counsel
Date:  April 22, 2016	Date: 23 May 2016

EX-10.25

Pages where confidential treatment has been requested are stamped “Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission,” and places where information has been redacted have been marked with (***).

EXHIBIT 10.25

AMENDED AND RESTATED

CSG MASTER SUBSCRIBER MANAGEMENT SYSTEM AGREEMENT

between

CSG Systems, Inc.

a Delaware corporation

and

Charter Communications Holding Company, LLC

a Delaware limited liability company

*** Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission.

TABLE OF CONTENTS

		Page
Article 1 OVERVIEW			1
	1.1 General		1
	1.2 Term		1
	1.3 Termination of Prior Agreement		2
	1.4 Release		2
	1.5 Definitions		2
Article 2 PRODUCT LICENSES			2
	2.1 Products		2
	2.2 License		3
	2.3 Designated Environment		4
	2.4 Restrictions		5
	2.5 Third Party Software		7
	2.6 Third Party Licenses		7
	2.7 Ownership		7
	2.8 Third Party Access		8
	2.9 Escrow		8
	2.10 Source Code License		9
Article 3 SERVICES			9
	3.1 Recurring and Facilities Management Services		9
	3.2 Technical Services		9
	3.3 Location and Access		10
	3.4 Change Order		10
	3.5 Insurance		10
	3.6 Prudent Use of Resources		11
	3.7 Optional and Ancillary Services		11
	3.8 Intellectual Property		11
	3.9 Addressable Interfaces		12
	3.10 Discovery Support		12
Article 4 MAINTENANCE AND SUPPORT			13
	4.1 Support Services		13
	4.2 Exclusions		14
	4.3 Limitations		14
	4.4 Training		14

*** Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission.

Article 5 PAYMENT TERMS		14
	5.1 Fees and Expenses	14
	5.2 Invoices and Payment	15
	5.3 Adjustment to Fees	15
	5.4 Taxes	16
	5.5 Delivery	16
	5.6 Set-Off	16
	5.7 Equipment Purchase	16
Article 6 TERMINATION		17
	6.1 Termination	17
	6.2 Transition Assistance	18
	6.3 Delivery of Items	19
	6.4 Discontinuance Fee	19
Article 7 INDEMNITY		20
	7.1 CSG Indemnity	20
	7.2 Opportunity to Cure	20
	7.3 Limitation	20
	7.4 Customer Indemnity	20
Article 8 REPRESENTATIONS AND WARRANTIES		21
	8.1 Limited Warranty	21
	8.2 Remedies	21
	8.3 Exclusion of Certain Warranties	21
Article 9 LIMITATION OF REMEDIES AND DAMAGES		22
	9.1 Protection of Data and Property	22
	9.2 No Consequential Damages/Limitation of Liability	22
Article 10 CONFIDENTIAL INFORMATION		22
	10.1 Definition	22
	10.2 Restrictions	23
	10.3 Disclosures	23
	10.4 Limited Access	24
	10.5 Additional Requirements with Respect to Charter Customer Information	24
Article 11 DISPUTE RESOLUTION		25
	11.1 Mediation.	25
	11.2 Equitable Relief	25
Article 12 GENERAL TERMS AND CONDITIONS		25
	12.1 Reporting	25

*** Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission.

	12.2 Survival	26
	12.3 Conversion and Exclusivity	26
	12.4 Nature of Relationship	26
	12.5 Inspection	27
	12.6 Force Majeure	27
	12.7 Sale of Assets.	27
	12.8 Headings	28
	12.9 Notices	28
	12.10 Publicity	28
	12.11 Miscellaneous	28
	12.12 Counterparts and Facsimile	29
	12.13 Operational Audits	29
	12.14 Financial Audits	29
	12.15 Statement on Auditing Standards No. 70	30
	12.16 Sarbanes-Oxley Compliance.	30
	12.17 Days	30
	12.18 Schedules and Attachments	31
Schedule A - Definitions		32
Schedule B - Products		39
Schedule C - Recurring Services		43
Schedule D - Statement of Work		86
Schedule E - Addressable Interfaces		88
Schedule F - Fees		95
Schedule G - Implementation and Conversion Service		121
Schedule H - Service Level Agreement		125
Schedule I - Export Approved Products and Export Approved Countries		165
Schedule J- Outstanding Statements of Work and Letters of Authorization		166
Schedule K - Guidelines for Passer and Transfer Program Requests		167
Schedule L - Charter Communications Access Agreement		171
Schedule M - Source Code Escrow Agreement		182
Schedule N - Agreement in Relation to the Transfer of Subscribers From CSG/Disposing Entity Agreement to Acquiring Entity (Interim Letter Agreement		202

*** Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission.

AMENDED AND RESTATED

CSG MASTER SUBSCRIBER MANAGEMENT SYSTEM AGREEMENT

This AMENDED AND RESTATED CSG MASTER SUBSCRIBER MANAGEMENT SYSTEM AGREEMENT (the “Agreement”) is entered into as of the 9th day of February 2009, (“Effective Date”) between CSG Systems, Inc.®, a Delaware corporation with offices at 9555 Maroon Circle, Englewood, Colorado 80112 (“CSG”), and Charter Communications Holding Company, LLC, a Delaware limited liability company with offices at 12405 Powerscourt Drive, St. Louis, Missouri 63131 (“Charter”), on behalf of itself and its Affiliates using the Products and Services (as such terms are defined below) (collectively, the “Customer”).  Customer and CSG shall be referred herein individually as the “Party” and collectively as the “Parties.”

WHEREAS, CSG and Charter’s Affiliate, Charter Communications Holding Company, LLC, are parties to that certain Amended and Restated CSG Master Subscriber Management System Agreement entered into as of the 7th day of February, 2007 (as amended, the “Prior Agreement”) and desire to amend and restate the terms and conditions of the Prior Agreement with the terms and conditions of this Agreement to reflect Customer’s agreement to exclusively engage CSG to provide certain Services, to modify the pricing structure for the Services, and to make other changes as set forth herein;

WHEREAS, notwithstanding any rights granted to or obligations assumed by any Charter Affiliate under this Agreement, Charter Communications Holding Company, LLC will remain liable for all obligations of Customer under the Agreement;

WHEREAS, Customer desires to obtain from CSG, and CSG desires to grant to Customer, a license to use the products set forth in Schedule B which, along with any other CSG products subsequently licensed by CSG to Customer under this Agreement, are collectively referred to herein as the “Products;”

WHEREAS, Customer desires to obtain from CSG, and CSG desires to provide to Customer, the Services set forth in Schedule C (“Recurring Services”), which, along with any other CSG services provided by CSG to Customer under this Agreement, are collectively referred to herein as the “Services;” and

WHEREAS, pursuant to Schedule H, the Parties agree to measure and track in a broader manner the performance of the Services and CSG’s delivery thereof.

NOW THEREFORE, in consideration of the mutual promises and covenants contained herein, CSG and Customer agree:

Article 1
OVERVIEW

1.1General.  Subject to the terms and conditions of this Agreement, CSG shall provide, and Customer shall procure, the Products and Services in Customer’s, or its agent’s, locations worldwide.

1.2Term.  Unless earlier terminated pursuant to Sections 6.1, this Agreement shall commence on the Effective Date and remain in effect thereafter for an initial term expiring on the Initial Termination Date (“Initial Term”); provided, however, that all rates, charges and fees herein shall be effective as of January 1, 2009.  As specific consideration for the mutual promises made, and benefits conferred, pursuant to the terms and conditions

*** Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission.

herein, Customer shall have the right to extend this Agreement for two additional two-year terms (“Additional Terms”) by giving written notice to CSG not fewer than six (6) months prior to the expiration of the then-current term. Term means the Initial Term and any Additional Terms. 

1.3Termination of Prior Agreement.  Upon the Effective Date, and except as otherwise expressly set forth in this Section 1.3, the Prior Agreement (including any licenses granted therein) shall terminate, and the terms and conditions related to CSG’s offering of its products and services to Customer and the treatment of either Party’s Confidential Information shall be governed by this Agreement.  The Parties agree that any amounts due under the Prior Agreement for Products and Services rendered prior to the Effective Date shall be paid by Customer in accordance with the terms of the Prior Agreement.  The Parties further agree that all statements of work, change orders and letters of authorization in effect as of the Effective Date are set forth in Schedule J and shall be completed and billed in accordance with their terms.For avoidance of doubt, the Auto Check Refund Processing Agreement executed on January 17, 2001, will not terminate as a result of this Section 1.3.

1.4Release.  The Parties and all of their respective Affiliates, and all of their respective officers, directors, employees, predecessors, successors and assigns (collectively, “Releasees”) hereby fully and forever release and discharge each other from and against any and all claims, causes of action, liabilities or demands of any kind whatsoever, presently known by an employee of such Party at the vice president level or higher that either Party may now have or may have in the future against the other’s Releasees and that arose from a Party’s acts or omissions under the Prior Agreement.  Notwithstanding the foregoing, the release provided for hereunder shall not apply to: (1) the statements of work, change orders, TSRs and letters of authorization referenced in Schedule J; (2) any obligations to (i) ********* *** ****** * ***** ******* *********** ****** *** (ii) *** *** ******* ******* *** ***** ********* from (2)(i); nor (3) *************** ******** *********** under the Prior Agreement that are in effect on the Effective Date.  

1.5Definitions.  All capitalized terms shall have the meaning set forth in Schedule A.

Article 2
PRODUCT LICENSES

2.1Products.

(a)Pursuant to the terms and conditions of this Agreement, CSG hereby licenses to Customer the right, and grants Customer the right to permit its agents performing services on behalf of Customer (“Agents”), to access and use the Products exclusively for use with the Recurring Services. “Products” includes (i) the machine-readable object code version of the Product software (the “Software”), whether embedded on disc, tape or other media; (ii) the published user manuals and documentation that CSG may make generally available for the Software (the “Documentation”), (iii) any applicable Updates, and (iv) any copy of the Software, Documentation or Updates.  In addition, Products shall also include software: (A) licensed by CSG from a third party, (B) embedded in the CSG product(s); and (C) which pursuant to the terms of this Agreement, does not have a separate license fee associated with it.  

(b)Notwithstanding the above, CSG may charge for new functionality, provided such new functionality is generally made available as a separately priced item, and Customer will not be required to implement such new functionality.  CSG further agrees that any new Product or Service that it makes available for general release providing functionality previously existing in a Customer licensed Product or utilized Service will be made available at no additional cost to Customer. In the event CSG requires Customer to adopt additional

*** Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission.

products, modules, applications or services in order to utilize new functionality, CSG agrees to charge customer fees commensurate with that new functionality only. 

(c)CSG agrees to meet with Customer, at Customer’s request, ***** per year to review CSG’s product roadmap.  CSG agrees that it shall take into consideration at such meeting, Customer’s future business needs in order for CSG make the necessary determinations as to the provision of future products and services for consumption by Customer at mutually agreed to fees

(d)Customer may, at its sole option, engage CSG to provide the sys/prin consolidation services in the manner contemplated in Schedule F.  No later than April 2009, CSG will prepare and provide Customer a scope of effort to undertake such sys/prin consolidation services.  

2.2License.

(a)Upon delivery of the applicable medium (or media) containing the Products or, in cases where Customer, or its Agents, obtain access to the Products via a server, upon (i) installation of the server at Customer’s sites or its Agents’ sites or (ii) access through the server located in CSG’s facilities, CSG grants to Customer  (a) a non-exclusive, nontransferable license to access the Products located on the servers in CSG’s facilities, in object code form only and only for Customer’s own internal purposes and business operations with the Recurring Services, for providing accounting, billing and customer care services to its video, high speed data (“HSD”), and telephony (also referred to in this Agreement as “voice”) subscribers or services related thereto; and (b)a non-exclusive, nontransferable license to reproduce and use an unlimited number of copies of the Products, in object code form only and only for Customer’s own internal purposes and business operations with the Recurring Services, for providing accounting, billing and any other related services to Customer’s video, HSD, and voice subscribers or services related thereto (“Bulk License”). The Bulk License granted in this Section 2.2(a) is subject to the restrictions set forth in Section 2.4 below and is expressly limited to the Products identified on Schedule B and all Updates (collectively, the “Bulk License Software”).  Subject to the requirements in Section 2.4 and 2.8, Customer may permit its Agents to access and use the Bulk License Software solely to support Customer’s internal business operations and only on workstations that are owned or leased by Customer or are operated on behalf of Customer.

(b)In addition to the Bulk License granted in Section 2.2(a) above, upon delivery of the applicable medium (or media) containing the Products or, in cases where Customer obtains access to the Products via a server, upon (i) installation of the server at Customer’s site or its Agents’ sites; or (ii) access is provided to the server located in CSG’s facilities, CSG grants to Customer a non-exclusive, nontransferable license to use the Products in object code form only and only for Customer’s own internal purposes and business operations with the Recurring Services, for providing accounting, billing and customer care services to Customer’s video, HSD, and telephony subscribers or services related thereto.  The license granted in this Section 2.2(b) is expressly limited to the number of workstations, servers or users (as the case may be) identified on Schedule F or other writing signed by both CSG and Customer. The license granted in this Section 2.2(b) is subject to the restrictions set forth in Section 2.4 below and is expressly limited to the Products identified on Schedule B and all Updates (collectively, the “License Software”).  Subject to the requirements in Section 2.4 and 2.8, Customer may permit its Agents to access and use the License Software solely to support Customer’s internal business operations and only on workstations that are owned or leased by Customer or are operated on behalf of Customer.

(c)Customer shall not be charged license fees for Products purchased pursuant to the Prior Agreement or other agreements for which they have previously been invoiced and have already paid the applicable

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fees to CSG. Customer shall reproduce all confidentiality and proprietary notices on all copies of the Bulk License Software and License Software that Customer is authorized to make under this Section 2.2.  Nothing in this Agreement will entitle Customer to receive the source code of the Software or Updates, in whole or in part, except as expressly contemplated in Sections 2.9, 2.10, and Schedule M.  The licenses granted in this Section 2.2 are exclusive of any identified Third Party Software that may be required to operate the Products or Recurring Services, all of which as of the Effective Date are listed in the Designated Environment, and Customer agrees to be solely responsible for procuring such Third Party Software, either from CSG (if available) or directly from the third party vendor.  All Third Party Software provided by CSG as of the Effective Date is listed in Schedule F. 

2.3Designated Environment.  “Designated Environment,” means the then-current combination of other computer programs and hardware equipment that CSG specifies for use by all of its customers with the Products and Services as set forth on CSG’s customer extranet website (https://my.csgsupport.com), which can be accessed by Customer upon request, or otherwise approved by CSG in writing for Customer’s use of the Products and Services at the System Sites. Customer (or any third parties permitted in accordance with Section 2.8) may use the Products only in the then-current Designated Environment; provided, however, that CSG will provide to Customer no less than ******** (**) ****** prior written notice for any changes to the hardware and/or software in the Designated Environment solely related to (a) the operating system, or (b) CSG’s Products or Services that are under CSG’s sole and exclusive control, and to the extent applicable, CSG will provide to Customer prior written notice as soon as reasonably practicable for any other changes to the hardware and/or software in the Designated Environment.  With respect to any other hardware and/or software identified in the Designated Environment that is licensed by CSG from a third party, CSG shall continue to include such hardware and/or software in the Designated Environment until such products are no longer supported by such third party.  CSG shall promptly notify Customer upon learning that a third party vendor will cease supporting any particular hardware or software.  CSG shall give ****** (**) ******** **** prior written notice to Customer of changes to the Designated Environment that do not require Customer or its Subscribers to upgrade its computer programs or hardware equipment, and will notify Customer in writing of changes that would necessitate training of Customer’s customer service representatives at least ****** (**) ****’ prior to the implementation of the change. In cases where CSG becomes aware that Customer is not operating its hardware or software in conformance with the Designated Environment, CSG will notify Customer (via e-mail to Customer’s S.V.P. of Information Technology) of its knowledge of such nonconformance and support the Products within the non-compliant environment; however, the Parties agree that: (i) any support offered with respect to hardware or software operating outside the Designated Environment will be limited to the extent that the manufacturer or vendor of the hardware or software continues to provide general support for such hardware or software versions; and (ii) although CSG shall use commercially reasonable efforts to provide Support Services, CSG shall not be subject to damages that are directly related to malfunctions of the Products caused by Customer’s use of the Products in such noncompliant environment.  Customer further agrees that CSG will not have any responsibility or liability in connection with malfunctions or any damage resulting from any modifications to the Products not authorized by CSG.  If Customer questions the necessity of upgrading to any new Designated Environment as requested by CSG, CSG shall meet with Customer to discuss the proposed changes in an effort to reach mutual agreement on the minimal level of changes to Customer’s equipment that are necessary.  The Parties will have quarterly meetings among technical personnel.  Such meetings will include discussions of potential changes in the Designated Environment.

2.4Restrictions.

(a)Except as expressly permitted in this Agreement, Customer agrees that it shall not: (i) reverse engineer, decompile or disassemble any Product; (ii) sell, lease, license or sublicense any Product; (iii) publish or

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disclose to any third party any results of benchmark tests on the Product; (iv) create, write or develop any derivative software or in any way alter or modify the source code of any of the Products; (v) use the Products to provide any service to or on behalf of any third parties in a service bureau capacity, except to Affiliates of Customer; (vi) use, or permit any other person to use, the Products to provide any service to, on behalf of, or for the benefit of, any unrelated third party; (vii) permit any other person to use the Products, whether on a time-sharing, remote job entry or other multiple user arrangement; or (viii) install the Software, Update or Deliverable on a network or other multi-user computer system except as specified in the then current Documentation for the particular Software.  If an end user of the Software and its related Documentation is an agency, department, or other entity of the United States Government (“Government”), then use, duplication or disclosure by the U.S. Government or any of its agencies of the Software and its related Documentation is subject to restrictions set forth the Commercial Computer Software and Commercial Computer Software Documentation clause at Defense Federal Acquisition Supplement (“DFARS”) 227.7202 and/or the Commercial Computer Software Restricted Rights clause at Federal Acquisition Regulation (“FAR”) 52.227.19(c).  Notwithstanding the foregoing text of this Section, the restrictions set forth above in subparagraphs (v)-(vii) shall not apply with regard to third parties purchasing any of Customer’s cable systems, and not a Successor Entity (an “Acquiring Entity”), who may use and receive Products and Services pursuant to an interim agreement ("Interim Agreement"); provided that Customer provides written notice of the foregoing, introduces CSG to the Acquiring Entity for marketing purposes, and provides to CSG the Interim Agreement within 30 days of Customer’s execution for CSG’s execution of the Interim Agreement, which execution will not be unreasonably withheld or delayed; provided that Customer and the Acquiring Entity will be bound by the Interim Agreement as to use of the Products and Services for transferred Subscribers and CSG’s execution of the Interim Agreement will not be necessary if (x) CSG fails or refuses to execute such Interim Agreement within 45 days after its receipt of a request therefor and (y) such Interim Agreement is in the form included in Schedule N, without modification.CSG agrees to reasonably cooperate with Customer and the Acquiring Entity in connection with their respective execution and delivery of the Interim Agreement, including the prompt delivery to Customer and the Acquiring Entity of all documents referred to and/or incorporated in the Interim Agreement as provided in Schedule N. Subject to the foregoing, CSG is under no obligation and has no responsibility to accommodate the transfer of any subscribers from the Customer to the Acquiring Entity until this Interim Agreement has been fully executed by all Parties.  Pricing under the Interim Agreement shall be no less than the fees set forth in Schedule F of this Agreement.  Nothing in the preceding sentence will prohibit Customer from charging a bundled rate for transition services provided to the Acquiring Entity, provided that such bundled rate is no less than the fees set forth in Schedule F of this Agreement. 

(b)Compliance with Export Controls.  

(i)Unless otherwise provided in this paragraph, Customer agrees that it shall not transfer CSG Products and Services to any foreign jurisdiction.  Further, CSG and Customer acknowledge that there are U.S. export control laws and regulations that prohibit or restrict (A) transactions with certain parties, (B) the type and level of technologies and services that may be exported, and (C) the conduct of transactions involving foreign parties.  Such laws include, without limitation, the U.S. Foreign Corrupt Practices Act, the Export Administration Act, the Arms Export Control Act, the International Economic Emergency Powers Act, and all regulations issued pursuant to these and other applicable U.S. laws (the “Export Laws”).  CSG agrees that it will be solely responsible for, in compliance with the applicable Export Laws, providing all notices to, making all filings with, and reasonably cooperate with Customer in efforts to obtain any licenses and/or license exceptions (for Export Approved Products) from, any U.S. governmental authority that may be required with respect to the provision to Customer of the Products or Services as contemplated under the terms of this Agreement.  In connection therewith, CSG has or may obtain an export classification for one or more of the Export Approved Products

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identified in Schedule I, which schedule may be amended at any time by mutual agreement of the Parties, and shall (1) exercise commercially reasonable efforts to maintain such exportclassification for such Products, as well as to obtain and maintain any export classification required for any modifications, updates, or any future versions of the Products that are licensed to Customer and (2) CSG shall provide prompt notice to Customer in the event that any export classification related to any Export Approved Products is terminated, revoked, suspended, or challenged or CSG takes any action with respect to an existing export classification or applies foran export classification for any of the Products licensed to Customer. 

(ii)Customer will be solely responsible for its compliance with the applicable Export Laws in connection with Customer’s and/or an Outsource Vendor’s use of the Products and Services under this Agreement.  With respect to any obligation of Customer to comply with applicable Export Laws, CSG agrees to provide reasonable assistance to Customer by providing all necessary information, documentation, materials and technical data regarding the Products and Services to Customer, promptly upon Customer’s request, where Customer reasonably determines that its receipt of such information, documentation, materials and/or technical data regarding the Products and/or Services is necessary in order to enable it to comply with applicable Export Laws.  “Outsource Vendor” shall mean third party service providers of Customer located in any foreign country listed on Schedule I.

(iii)  CSG currently approves the transfer by Customer or its Outsource Vendors of the Export Approved Products to the Export Approved Countries described on Schedule I.  Customer and its Outsource Vendors currently store object code versions of the Export Approved Products and use such versions in the Export Approved Countries marked with an asterisk on Schedule I.  Customer and its Outsource Vendors will not transfer any version of the Export Approved Products to any foreign jurisdiction other than the Export Approved Countries described on Schedule I, except in accordance with the following procedure:

(A)Customer may request approval to transfer of Export Approved Products to a foreign jurisdiction other than an Export Approved Country by providing commercially reasonable prior written notice to CSG;

(B)CSG’s approval will not be unreasonably withheld or delayed; provided, however, that CSG may condition such approval on the indemnification by Customer for any material expense or liability incurred by CSG arising directly from such transfer and Customer may not transfer any Export Approved Products to any approved foreign jurisdiction until a reasonable period of time has passed during which CSG has a full and fair opportunity to secure enforceable rights to its intellectual property in such jurisdiction;

(C)For purposes of this Section 2.4(b)(iii) a “material expense or liability” is any reasonable cost arising from activities undertaken by CSG in the foreign jurisdiction to secure enforceable rights to the intellectual property embedded in the Export Approved Product in such jurisdiction that is reasonably expected to exceed, in the aggregate, $********; and

(D)Any foreign jurisdiction approved under this Section 2.4(b)(iii) will thereafter be deemed an Export Approved Country.

(iv)In the event that either Party receives notice of any claim or allegation by any Government that Customer has violated, in any material respect any Export Law, in connection with its activities under this Agreement, it will provide prompt written notice of such claim or allegation to the other Party.  In such event,

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and upon the written election of CSG, Customer will indemnify CSG for all losses, liability, fines, claims and expenses arising from Customer’s violation of the Export Laws, except to the extent such violation is related to CSG’s negligence or failure to comply with its obligations under this Agreement or applicable law.  Customer will further promptly cure such alleged violation and, to the extent not cured, diligently defend such claim.  In the event Customer reasonably determines that its violation cannot be cured through the exercise of its commercially reasonable efforts, it may terminate this Agreement, subject to Customer paying any applicable Termination Liability.  

2.5Third Party Software.  Customer acknowledges that the Products may incorporate certain Third Party Software and documentation and that Customer’s rights and obligations with respect thereto are subject to any license terms that might accompany such Third Party Software. The fees and payment terms, if any, for such Third Party Software are set forth in Schedule F.  CSG makes no warranty and provides no indemnity (except as expressly set forth in Article 7) with respect to any Third Party Software.  Maintenance and support for Third Party Software, if any, are provided by the licensor of those products.  Although CSG may assist with front-line support of Third Party Software at its option, CSG offers no warranties with respect to such assistance and Customer must look solely to the third party licensor for warranty-related claims; provided that, to the extent assignable, CSG hereby assigns to Customer all warranty rights it may have with respect to Third Party Software and agrees to the extent applicable to cooperate reasonably and in good faith with Customer in the pursuit of warranty claims against Third Party Software providers; provided that in no event will CSG be required to violate the terms of its reseller arrangements with any Third Party Software vendor.  All Third Party Software and other technology necessary for use of the Products and Services are described in the Designated Environment.  Nothing herein will prevent Customer from purchasing such Third Party Software and technology directly from third parties.

2.6Third Party Licenses. CSG may provide Customer with Products and Services subject to patent or copyright licenses or sublicenses that third parties, including Ronald A. Katz Technology Licensing, L.P., have granted to CSG (“Third Party Licenses”).  Customer acknowledges that Customer receives no express or implied license or other rights under the Third Party Licenses other than the license to use the Products, Third Party Software and Services as provided by CSG in the Designated Environment the broadband cable industry.  Any modification of or addition to the Products, Third Party Software or Services or combination or use thereof with other software, hardware or services not made, suggested, provided, or approved in writing by CSG is not licensed under this Agreement, expressly or impliedly, and may subject Customer and any third party supplier or service provider to an infringement claim by a third party.  Neither Customer nor any third party will have any express or implied rights under the Third Party Licenses with respect to (i) any software, hardware or services not made, suggested, provided, or approved in writing by CSG or (ii) any product or service provided by Customer other than through the authorized use of the Products, Third Party Software or Services provided, or approved in writing, by CSG.

2.7Ownership.

(a)CSG Property.  All trademarks, service marks, patents, copyrights, trade secrets and other proprietary rights in or related to the Products, Third Party Software, or copies thereof (collectively the “Software Products”) are and will remain the exclusive property of CSG or its licensor(s) whether or not specifically recognized or perfected under applicable law.  Customer will not knowingly take any action that jeopardizes CSG’s or its licensor’s proprietary rights or acquire any right in the Software Products, except the limited use rights specified herein and other rights acquired directly from the owners of the Software Products Customer purchases directly from a third party provider as contemplated by Section 2.5.

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(b)Customer Property.  All documents, data and files necessary to provide billing services to Customer’s subscribers which are provided to CSG hereunder by Customer, including the result of CSG’s processing of the foregoing, (“Customer Data”) are and shall remain Customer’s property, and upon request of Customer for any reason or deconversion of any Connected Subscriber, such Customer Data shall be returned to Customer by CSG provided that Customer will pay all unpaid charges for any deconverted Connected Subscriber.  Data to be returned to Customer includes: Subscriber Master File (including Work Orders, Converters and General Ledger), Computer-Produced Reports (reflecting activity during period of ninety (90) days immediately prior to termination), House Master File, and any other related data or files held by CSG on behalf of Customer, all of which will be in its standard deconversion format (including available historical data) unless another format is reasonably requested by Customer.  Such data will be provided subject to CSG’s reasonable, standard fees for such deconversion services, or other mutually-agreed fees.  Customer Data will not be utilized by CSG for any purpose other than those purposes related to preparing, offering or rendering the Services to Customer under this Agreement. 

2.8Third Party Access.  CSG consents to the use of the Products and Services by Agents as described in this Article 2, provided that (i) Customer takes reasonably necessary precautions with such Agents to protect the intellectual property rights of CSG’s Software; (ii) such Agents’ use of the Services and Software is strictly in accordance with the limitations contained in this Agreement; and (iii) Customer is responsible for the acts or omissions of such Agents with respect to their use of the Software and, agrees to indemnify, defend and hold CSG harmless against any and all losses and/or damages incurred by CSG that arise directly from such Agents’ use of the Products or Services if (a) such losses or damages are not directly attributable to a breach by CSG of a representation or warranty under this Agreement, and (b) they are damages and/or losses for which Customer is not entitled to indemnification by CSG under this Agreement. In addition to the rights granted herein to Agents, and Customer with respect to Agents, Customer may request CSG to provide other third party access to its CSG system and CSG shall permit such third party access; provided, however, that the third party executes a separate software license, non-disclosure and confidentiality agreement, and/or third party access agreement with CSG which contains commercially reasonable and customary terms and conditions that are no more restrictive than those imposed upon Customer for related purposes.  Notwithstanding the foregoing, CSG may charge such third party set-up, implementation or related fees and costs associated with such third party access, at the rates provided in this Agreement and as amended.  The Parties acknowledge any Agent shall not be considered a third party beneficiary of this Agreement.

2.9Escrow.  CSG will ensure that Customer is a beneficiary to CSG’s Master Preferred Source Code Escrow Agreement attached hereto as Schedule M (“Source Code Agreement”) with the third party escrow agent Iron Mountain Intellectual Property Management, Inc., or its successor.  In the event that CSG (i) becomes subject to an Order for Relief under title 11, United States Code, takes other steps to liquidate its assets for the purposes of discontinuing its business, or becomes insolvent, or (ii) ceases to provide maintenance and support for a Product or to deliver Services or fails to deliver or provide maintenance and support for a functional equivalent of either the Product or Service, reasonably satisfactory to Customer and not offered at an additional fee; then, Customer may cause a release of the deposit materials related to the Products and Services (the “Deposit Materials”) sufficient to allow Customer, or a Customer authorized agent that has executed CSG’s nondisclosure agreement providing for the confidential treatment of the Deposit Materials, to maintain the Services for Customer’s cable systems. The Parties agree that Customer shall have the right to monitor the Deposit Materials to confirm that the information placed into escrow is usable for the purposes of this Agreement in accordance with the terms and conditions of the Source Code Agreement.

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2.10Source Code License.  In the event of a release of the Deposit Materials as permitted by this Agreement, Customer shall automatically have, without any further action by Customer, a fully-paid, perpetual,  nonassignable license to possess and use the Products in source code form, and to make and use derivative works of the Products.  The Deposit Materials shall include a copy of (i) all software source code, source code comments and documentation, access-control mechanisms and information, and other intangible materials comprising or incorporated in the Products, as well as all instructions, notes, references, programs, and (ii) all testing, maintenance and support materials, including any lists of known defects, support databases, engineering documents, source control databases, test plans and automated test suites, required for Customer to prepare an object code or executable copy of each Product from the source code of such Product, via the procedures of assembly, compilation, linking and/or any other lawful and non-infringing procedure, without any additional assistance from CSG.  In the event that the Deposit Materials are incomplete or not provided timely, Customer shall have the right, in addition to any other remedies to which it may be entitled, to decompile or reverse engineer the Product and otherwise to reconstruct or discover any source code or underlying algorithms of the Products.  The right of Customer to possess and use the Deposit Materials for the Products shall be subject to all of the remaining terms and conditions of this Agreement. 

Article 3
SERVICES

3.1Recurring and Facilities Management Services.  Pursuant to the terms and conditions of the Agreement (including, but not limited to, the attached Schedules and Exhibits), and for the fees set forth in Schedule F, CSG agrees to provide to Customer, at Customer’s request, the Recurring Services set forth in Schedule C. Customer may also receive CSG’s standard facilities management services for any Products where given services are offered by CSG and requested by Customer.

3.2Technical Services.  During the term of this Agreement, CSG shall provide certain consulting, development and/or integration services (“Technical Services”) required by and described in a statement of work (“Statement of Work”), which the Parties may mutually agree to in writing from time to time and which shall be substantially similar in form to Schedule D.  Customer will pay CSG any fee(s) set forth in a Statement of Work executed by both Parties, as well as any Reimbursable Expenses incurred in connection with the Technical Services performed by CSG, in accordance with the terms and conditions of this Agreement. CSG and Customer acknowledge that all Statements of Work shall form an integral part of this Agreement.  Notwithstanding the foregoing text of this Section, at ** ********** ****** to ********, CSG shall provide Customer ***** ******** (*****) man hours of Technical Services annually, which Customer may utilize for consulting, implementation, project management, training, and other mutually agreeable tasks (including development services, but not including any activity for which a specific fixed charge is identified in Schedule F of the Agreement, as amended, or any SOW, LOA or TSR) for use by Customer’s information technology and customer care department or, upon the approval of Customer’s V.P. of Customer Care, any other Customer department (the “Technical Service Hours Credit”).  The charges for all Technical Services provided by CSG during the Term will first be applied against the Technical Service Hours Credit unless expressly agreed by Customer’s V.P. of Customer Care pursuant to an applicable Statement of Work or other document as provided in this Agreement.

3.3Location and Access.  CSG may perform the Technical Services at Customer’s premises, CSG’s premises or such other premises that Customer and CSG may deem appropriate.  Customer will permit CSG to have reasonable access to Customer’s premises, personnel and computer equipment for the purposes of performing the Technical Services and Implementation/Conversion Services at Customer’s premises.  All access described in this subsection 3.3 will be subject to Customer’s security procedures and standard access agreements,

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a copy of which is attached as Schedule L.  Notwithstanding anything to the contrary provided therein, any conflict in terms or areas which are contemplated or provided for in this Agreement shall take precedence over the terms and conditions of the attached Customer standard access agreements. 

3.4Change Order.  A Statement of Work may be amended from time to time upon agreement of the Parties and execution of a modification to the Statement of Work (“Change Order”).  Requests for a Change Order shall be made in writing to the other Party.  If CSG rejects a request from Customer for a Change Order, CSG shall proceed to fulfill its obligations under the Statement of Work.  CSG will not unreasonably withhold requests for Change Orders by Customer.

3.5Insurance.  CSG will be responsible for obtaining and maintaining appropriate insurance coverage for its activities under Article 3 with a carrier or carriers selected by the CSG with an A.M. Best financial rating of at least A-, VIII and reasonably satisfactory to Customer, including, but not limited to:

(a)General Liability Insurance covering CSG in performing activities under Article 3 and Public Liability insurance, including Product/Completed Operations and Contractual Liability insurance, in at least the amounts set forth below:

General Aggregate	$*********
Product-Comp/Operation Aggregate	$*********
Person and Adv Injury	$*********
Each Occurrence	$*********
Med Exp (any one person)	$       *****

(b)Automobile Insurance covering any owned, scheduled autos, hired autos and non-owned autos used by CSG in performing the Work and Public Liability insurance, in at least the amounts set forth below:

Combined Single Limit $*********

(c)Excess Liability Insurance covering any owned, scheduled autos, hired autos and non-owned autos used by CSG in performing activities under Article 3 and Public Liability insurance, including Product/Completed Operations and Contractual Liability insurance, in at least the amounts set forth below:

Each Occurrence	$**********
Aggregate	$**********

(d)Standard Worker’s Compensation Insurance in accordance with such federal and state laws as may be applicable to the activities under Article 3 and Employer’s Liability Insurance, providing cover limits of at least:

Each Accident	$*******
Disease - Policy Limit	$*******
Disease - Each Employee	$*******

CSG waives all rights of subrogation for workers’ compensation and agrees that CSG’s insurance coverage will be primary in connection with all claims related thereto that may be asserted against Customer stemming from the Products or Services (such coverage to exclude events caused by the negligence or willful misconduct of

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Customer) and CSG further agrees to name Customer as an additional insured party for the coverages provided in this section except for workers’ compensation coverage.  The following language must be added to the policy and shown on the certificate:  "Certificate Holder, its agents, subsidiaries, parents, affiliates, directors, officers and their employees are named as additional insureds. ****** (**) day written notice of cancellation will be given to Certificate Holder and *** (**) days notice for non-payment.” A description of the Services for which this insurance is being procured must be noted on the Insurance Certificate, and Customer shall be named as the certificate holder. CSG shall not commence the Services hereunder until all insurance requirements under this section has been submitted to Customer.  All of the insurance policies shall provide that:  in the event that the policy should be canceled, such cancellation shall not be effective until ****** (**) days after Certificate Holder (i.e., Customer) has received written notice of such cancellation from the insurance company, and such **-day notice shall be noted on all insurance certificates.

In the event of any cancellation of any policy, Customer reserves the right to provide replacement insurance coverage, to charge any premium expense therefor to CSG, and to deduct such cost from any amounts due or becoming due to CSG hereunder.  If CSG becomes uninsurable, this Agreement will automatically terminate with the same effect as if CSG were in default of its obligations under this Agreement as provided in Section 6.1(c).

3.6Prudent Use of Resources.  In the provision of all Services, CSG will seek to provide such services in a cost-effective manner and will advise Customer of different options for attaining any goal or development specified in this Agreement, including any proposed Statement of Work.  CSG will use commercially reasonable efforts to cooperate with Customer and to provide services in a timely manner and with minimal disruption to Customer’s operations.  In providing any Services, CSG shall be entitled to rely upon and act in accordance with any reasonable instructions, guidelines, data or information provided to CSG by the employees or Agents of Customer who have actual or apparent authority to provide such instructions, guidelines or information, and CSG shall not be subject to damages incurred by Customer or its Agents that result directly from CSG’s reasonable actions in doing so.  In addition, if an action is brought by a third party against CSG directly related to CSG’s reasonable reliance on any instructions, guidelines, data or information provided to CSG by the employees or Agents of Customer who have actual or apparent authority to provide such instructions, guidelines or information,  and CSG was not in breach of this Agreement, Customer will defend CSG against such action at Customer’s expense and pay all damages (including punitive damages) awarded to any such third party.

3.7Optional and Ancillary Services.  At Customer’s request, CSG shall provide optional and ancillary services, including but not limited to any described in Schedule F at CSG’s then-current prices, or as may otherwise be set forth in Schedule F, and where applicable on the terms and conditions set forth in separately executed Schedules to this Agreement.

3.8Intellectual Property.  All patents, copyrights, trade secrets or other proprietary rights in or to the work product that CSG may create for Customer, including, but not limited to, any ideas, concepts, inventions or techniques that CSG may use, conceive or first reduce to practice in connection with the Technical Services (“Deliverables”) are and will be the exclusive property of CSG, except as and to the extent otherwise specified in the applicable SOW.  During the term of this Agreement, Customer provides to CSG a non-exclusive right to use Customer’s Intellectual Property necessary to provide the Services; provided, that any use of Customer’s name and mark shall be consistent with Customer’s issued guidelines.  Customer shall have no proprietary interest in CSG’s billing and management information software and technology and agrees that, unless specifically set forth in an SOW, any Deliverable is a work specially ordered and commissioned for use as a contribution to a collective work and is not a work made for hire pursuant to United States copyright law, and in such case, Customer will

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have a perpetual, for the term of the Agreement, fully-paid right to use such Deliverable.  Nothing in this Agreement will require Customer to utilize any Deliverable in its systems. 

3.9Addressable Interfaces.  With respect to any Technical Services related to addressable interface launches or processing changes described in Section II (Interfaces) of Schedule F (“Interface Projects”), the Parties shall comply with the procedures set forth in this Section 3.9.  Customer’s requests for Interface Projects shall be sent to CSG’s Strategic Business Unit in writing or via e-mail.  CSG shall send Customer an electronic technical services request, which shall be substantially in the form set forth in Exhibit E-1 (“Technical Services Request”).  The Technical Services Request shall include CSG’s Oracle Project number, billing system/principal, project description, estimated start/completion date, estimated costs, Customer’s project owner, CSG’s project owner, and any additional terms relevant to the project.  Prior to CSG’s commencement of such Technical Services, Customer shall return the Technical Services Request to CSG with Customer’s internal purchase order number.  All Technical Services related to Interface Projects shall be subject to the terms and conditions set forth in Exhibit E-2.  All Technical Services performed pursuant to a Technical Services Request and related to Interface Projects shall have an estimated cost no less than *** ******** dollars ($********) and no more than ****** **** ******** dollars ($*********).  In the event the estimated cost is less than *** ******** dollars ($********) such work shall be billed to Customer through CSG’s program request documentation.  In the event such estimated costs exceed ****** **** ******** dollars ($*********), such Technical Services shall be performed pursuant to a Statement of Work as described in Section 3.2 of this Agreement.  In addition, the Parties agree that any other Technical Services billed at an hourly rate or a contracted fixed rate may be performed pursuant to a Technical Services Request, provided the estimated fees for such Technical Services does not exceed *** ******** dollars ($*********).  Notwithstanding the above, the Parties may mutually agree to execute a Statement of Work rather than a Technical Services Request for any Technical Services described in this Section 3.9.

3.10Discovery Support. CSG acknowledges and agrees that from time to time in the course of its business Customer may have a legal obligation to preserve, collect and produce certain data that CSG maintains pursuant to this Agreement and/or produce such data in response to requests, inquiries or demands that may be made to Customer from time to time by government agencies, courts or parties with which Customer is engaged in litigation.  CSG agrees to exercise reasonable efforts to cooperate with Customer, to the fullest extent required by law, and with respect to any further or other request made by Customer, in complying with and responding to such inquires or demands as are made to Customer with respect to data or other information relating to Customer’s business that is or comes into the possession and/or custody of CSG for which Customer is entitled. Subject to Section 3.2, CSG may make reasonable charges for the time expended by its personnel in complying with any request of Customer under this section, not to exceed the amounts set forth under Schedule F for related development work, but shall not otherwise be compensated in connection therewith.  For purposes of clarification, CSG shall not be entitled to reimbursement or payment of any fees, costs or expenses incurred by it to seek or obtain legal advice under this Section 3.10; provided, however, that such limitation will not abrogate or otherwise limit Customer’s indemnification obligations under this Agreement.  Customer agrees that should its request require investment in hardware or software by CSG for discovery support, CSG shall provide estimates and costs of providing same and Customer agrees to pay for such costs in the event it requests CSG to proceed.  Notwithstanding the foregoing, during the Term and at ** ********** ****** to ********, CSG shall provide Customer ************ (**) ***** of such litigation support services per litigation. In the event Customer uses or anticipates using more than ************ of litigation support, requiring CSG investment in hardware or development work, such support shall be conducted pursuant to a mutually agreed upon SOW, and the fees provided in Schedule F under Discovery Support will apply to all support provided after the initial ** *****, which will be **** ** ******. Customer and CSG recognize that certain requests for data or other information

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may entail or require some level of utilization of copyrighted, patented, trade secret or other proprietary technology of CSG.  CSG consents to the use of such technology for such purposes, and Customer agrees, upon request of CSG to take all reasonable steps requested and available to protect the copyrighted, patented, secret or proprietary nature of such technology, which shall include but not be limited to subjecting the foregoing to protective order, requiring outside counsel or consultants to sign a non-disclosure agreement with CSG, but in any event it shall be in CSG’s reasonable discretion whether Customer is provided access to such technology. CSG further acknowledges that such requests may require the collection and production of data with respect to subscribers that have been divested by Customer and agrees to collect and produce such information with respect to the period during which such subscribers were Connected Subscribers; provided that CSG may withhold such information as it relates to the period after the date upon which any such divestiture is consummated unless and until CSG receives the approval of any acquiring entity to provide same (which approval will be deemed acceptable to CSG if the acquiring entity executes an Interim Agreement as provided in Schedule N).  Customer agrees to indemnify, defend and hold CSG harmless against any and all losses and/or damages incurred by CSG that arise directly from CSG’s provision of support services requested by Customer. 

Article 4
MAINTENANCE AND SUPPORT

4.1Support Services.  Subject to payment by Customer of the fees set forth in Schedule F, and through the term of this Agreement as set forth in Section 1.2, CSG will provide Customer its support and maintenance of the then-current version of each licensed Product (excluding any customization) and Services as described on Schedule H (“Support Services”), and each Party also agrees to comply with all other terms and conditions of Schedule H.  Included in the Support Services is support of the then-current version of the licensed Products via CSG’s Product Support Center, publication updates, and the fixes, updates, upgrades or new versions or any other major and minor enhancements of the Products or Documentation that CSG may make generally available to its customers, whether or not an extra fee is charged (the “Updates”).  Within thirty days of execution of this Agreement, CSG agrees to post and use commercially reasonable efforts ** **** ** ******** from within CSG **** (*) ********** **** *************** ********* (the “Dedicated FTEs”) to provide dedicated support (which shall not include mass changes, development, implementation services or other project managements services) to Customer at ** ********** *** as long as Customer’s Connected Subscribers do not decrease by an amount greater than **% of the Converted Connected Subscribers as of the Conversion Date.  In such event, CSG may terminate or reassign one or more Dedicated FTEs upon no less than ** **** prior written notice to Customer, provided that the resulting number of Dedicated FTEs will be as set forth below, based upon the reduction in Customer’s Connected Subscribers measured as of the end of such ****** period:

Reduction in Connected Subscribers, as a Percentage of the Number of Converted Connected Subscribers as of the Conversion Date	Number of Dedicated FTEs
Up to **%	*
Over **%and up to **%	*
Over **%and up to **%	*
Over **% and up to ***%	*
Over ***%	*

Customer may, in its reasonable discretion, request the reassignment of any or all of the Dedicated FTEs if it is not, in its reasonable business judgment, satisfied with such person(s) performance.  In such event, CSG will

*** Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission.

exercise commercially reasonable efforts to promptly investigate Customer’s request andtake such curative action as CSG deems appropriate.  Following the resignation, termination or reassignment of any of the Dedicated FTEs, CSG will use commercially reasonable efforts to replace such person within ***** (**) **** and communicate the efforts taken to Customer.

4.2Exclusions.  If Customer is not utilizing the Products in a Designated Environment or Customer has added third party applications, Customer shall be responsible for making all necessary modifications to such third party applications to ensure they function properly with the Updates. Custom software modifications are not included in Support Services as Updates, but are covered as Technical Services under Section 3.2.  The Support Services do not include (i) customization to any Product, or (ii) maintenance and support of any customization or any other Third Party Software.  The maintenance and support for Third Party Software is provided by the licensor of those products.  Although CSG may assist in this maintenance and support with front-line support, CSG will have no obligation to provide such maintenance and support with respect thereto and Customer must look solely to the licensor.

4.3Limitations.  CSG will not be required to (i) develop and release Updates except as required by the Support Services, including without limitation bug fixes, (ii) customize Updates to satisfy Customer’s particular requests, or (iii) obtain updates or enhancements to any Third Party Product.  If an Update replaces a prior version of the CSG Software, Customer will destroy such prior version within thirty (30) days of installing the Update, except that it may retain one copy for archival purposes.

4.4Training.  CSG shall provide initial training and education services with respect to the operation of the Products and Services for the fees set forth in Schedule F or as part of the Technical Service Hours Credit.  CSG may provide additional training and education Services to Customer upon request from time to time at an additional cost as identified in Schedule F or as agreed upon in a Statement of Work or as part of the Technical Service Hours Credit. Customer will have the right to make an unlimited number of copies of the class materials and user items described in Schedule G for purpose of training across Customer’s enterprise, including, without limitation, Customer’s third-party vendors that subject to confidentiality obligations at least as protective to CSG as those provided in this Agreement.

Article 5
PAYMENT TERMS

5.1Fees and Expenses.  CSG will provide the Products and Services for the fees set forth in Schedule F, other Schedules hereto or an applicable Statement of Work.  Customer shall also reimburse CSG for reasonable, out‑of‑pocket expenses (“Reimbursable Expenses”), without markup, including travel and travel‑related expenses, which are incurred by CSG for travel approved by Customer in connection with CSG’s performance hereunder.

5.2Invoices and Payment.  Customer shall pay undisputed, unpaid amounts due hereunder within ********** (**) days after the date of invoice.  Any amount not paid when due shall thereafter bear interest until paid at a rate equal to the lesser of *** ******* (*%) per month, not compounded, and the maximum rate allowed by applicable law.  Customer shall pay all amounts due in United States currency.  For an invoice (including parts of an invoice) to be considered “disputed”: (a) Customer will notify CSG in writing (including by email) to the attention of a member of the CSG billing department, and (b) such dispute must be in good faith.  Neither, Customer’s failure to dispute the accuracy of any invoice within ********** (**) days of the invoice date, nor

*** Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission.

Customer’s payment of any invoice, shall be deemed to constitute Customer’s agreement to the accuracy of the amounts charged therein. 

5.3Adjustment to Fees.  CSG shall not adjust any of the fees specified in this Agreement until June 1, 2009.  Thereafter, upon ****** (**) days prior written notice, CSG may increase such fees as follows:

(a)as a one-time only increase effective June 1, 2009, CSG may increase the ***** ******** ****** by an amount equal to *****%; provided that in the event that Customer has not converted at least **% of the Estimated Convertible Subscribers, as adjusted, by December 1, 2009, and if such failure to convert at least such amount is principally due to delays caused by Customer, such increase may be retroactively applied to June 1, 2009, in an amount equal to ****%.  CSG may *** ******** the ***** ******** ****** in *** **** during the **** ***** **** ****.  For purposes of this Section 5.3(a), the “Estimated Convertible Subscribers” shall be ********* as of the Effective Date (the “Initial Estimated Convertible Subscribers”) and shall be adjusted as follows:

(i)If between the Effective Date and the date immediately preceding the first conversion under Section 12.3(a), or November 30, 2009, whichever comes first, the number the Customer’s subscribers that remain subject to the conversion requirements of Section 12.3(a) is **** than **% of or ******* than ***% of the Initial Estimated Convertible Subscribers, then the Estimated Convertible Subscribers shall be ******** to ***** such number of Customer’s subscribers that ****** subject to such conversion requirements;

(ii)The number of Estimated Convertible Subscribers will further be ******** to reflect *** ************ by Customer occurring on or after the relevant date under clause (i) above and prior to December 1, 2009; and

(iii)For purposes of this Section 5.3(a), in no event will the number of Estimated Convertible Subscribers be **** than *********, as adjusted in accordance with Section 5.3(a)(ii)) or ******* than *********.

(b)CSG may ******** the fees for *** ***** ******** annually on June 1st of each year the Agreement is in effect by an amount equal to ****%; and

(c)CSG may increase the fees it charges to Customer for Third Party Software in the amount that the ********** **** ******* ** *** ********** ***** ***** ****** ** *** ********, unless otherwise expressly agreed by the Parties.

5.4Taxes.  All amounts payable by Customer to CSG under this Agreement do not include any applicable use, sales, or other taxes that may be assessable in connection with this Agreement.  Customer will pay any such taxes in addition to the amount due and payable.  If CSG pays any such taxes, it will separately identify such amount on the applicable invoice; however in the event CSG does not provide the tax on the applicable invoice it may provide the tax on a subsequent invoice without violating this section.  If Customer pays any such tax directly to the appropriate taxing authority, Customer shall furnish CSG with the official receipt of such payment.  Customer shall not, however, be liable for any taxes based on CSG’s net income.  Notwithstanding the foregoing, Customer shall not be required to reimburse CSG for (a) any tax penalties assessed as a result of CSG’s failure to timely pay any tax, (b) any taxes invoiced by CSG more than ***** (**) days after the date such taxes were paid, or (c) any taxes not paid by CSG within *** ******* ****** (***) days after CSG first had knowledge that such taxes were due and owing, except to the extent that Customer agrees to any nonpayment or delayed payment of such taxes.

*** Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission.

5.5Delivery.  In the event CSG provides Products through delivery of physical media CSG will ship or deliver the Products (FOB shipping point) and any CSG-provided Third Party Software from its distribution center, subject to delays beyond CSG’s control.  The Parties will mutually determine the method of shipment via tape or by electronic file transfer for Customer’s account.  Customer’s license to the Products commences as set forth in Section 2.2.  Upon timely notice by Customer to CSG, CSG will promptly replace, at CSG’s expense, any Products that are lost or damaged while en route to Customer.  CSG will use commercially reasonable efforts to deliver all software to Customer via Internet or other remote delivery and will not ship software media unless agreed to by the Parties. 

5.6Set-Off.  Notwithstanding anything to the contrary set forth in this Agreement, the Parties agree that any and all undisputed payments, damages or liabilities due and payable by Customer to CSG under this Agreement are subject to set-off by Customer against any undisputed payments, damages or liabilities due and payable by CSG to Customer under this Agreement.  The Parties further agree that any and all undisputed payments, damages or liabilities due and payable by CSG to Customer under this Agreement are subject to set-off by CSG against any undisputed payments, damages or liabilities due and payable by Customer to CSG under this Agreement.  Any set off permitted by this Section 5.6 shall have a reasonable basis and include references, explaining the reasons for the set off.

5.7Equipment Purchase.

(a)Customer is fully responsible for obtaining and installing all computer hardware, software, peripherals and necessary communications facilities, including, but not limited to servers, power supply, workstations, printers, concentrators, communications equipment and routers (“Required Equipment”) that are necessary at Customer’s place of business in order for Customer to utilize the Services and the Products.  Customer shall bear responsibility for the Required Equipment, including, but not limited to, the costs of procuring, installing, operating and maintaining such Required Equipment.  At Customer’s request and subject to the terms and conditions of a Statement of Work, CSG will consult with, assist and advise Customer regarding Customer’s discharge of its responsibilities with respect to the Required Equipment, and Customer may purchase from CSG any Required Equipment on terms and conditions set forth in a separately executed purchase agreement.

(b)If necessary for Customer to receive the Products and/or Services, Customer may purchase from CSG a data communications line from CSG’s data processing center to each of Customer’s system sites receiving Products and/or Services (“System Sites”), as appropriate.  Customer shall pay all fees and charges in connection with the installation and use of and peripheral equipment related to the data communications line in accordance with the fees set forth in Schedule F.

Article 6
TERMINATION

6.1Termination.  This Agreement or any one or more of the Statement(s) of Work or attached Schedules may be terminated as stated below.

(a)If Customer or any of Customer’s employees or consultants breach any material term or condition of this Agreement involving the license of a Product, and such breach remains uncured for a period of ******* (**) ******** **** after written notice by CSG to Customer, CSG may, at CSG’s option, terminate this Agreement in its entirety or only as it pertains to the affected Product, Deliverable or Service, upon written

*** Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission.

notice to Customer, and without judicial or administrative resolution.  Notwithstanding the foregoing, if a breach as specified in this Section 6.1(a) is incapable of cure within the ******* (**) *********** period, CSG may terminate this Agreement immediately ***************************************************************************************. 

(b)If Customer fails to pay when due any undisputed, invoiced amounts due hereunder within ****** (**) **** of receiving written notice of failure to pay in accordance with the terms of this Agreement, CSG may, at CSG’s option, terminate this Agreement in its entirety, or only as it pertains to the affected Product, Deliverable or Service, upon prior written notice to Customer, effective as of the date specified in such notice of termination.

(c)If either Party fails to substantially comply with a material obligation hereunder other than those identified in Subsections 6.1(a) and 6.1(b) above, or repeatedly fails to substantially comply with any other obligation(s) hereunder which failures, taken as a whole, constitute a material breach, and fails to cure such breach within ****** (**) ***s (except for CSG’s obligations in the following Sections, for which the cure period will be ******* (**) ****: return of Customer Data as provided in Section 6.2 and transition services for deconversion as provided in Section 6.2) after receiving written notice specifying the breach or, for those breaches which ****** ********** ** ***** ****** *** ********** **** ******, ***** ** ******** ****** such ****** *********** and ***** ** **** such ****** ****** * ********** ****** ** **** (in light of the circumstances under which such breach occurred), the nonbreaching Party may, by giving written notice, terminate this Agreement in its entirety or as it pertains to the affected Product, Deliverable or Service as of a date specified in such notice of termination.  The parties agree and acknowledge that the determination of whether any breach or obligation is “material” for purposes of this Section 6.1 (c) cannot be known or determined as of the date of this Agreement.  Consequently, no dollar or other quantitative threshold or amount of agreed liquidated damages under this Agreement may be used as a basis for determining whether any breach or obligation is “material” for such purposes. If Customer terminates this Agreement pursuant to this Section 6.1(c), it shall not be subject to *********** *********.

(d)If either Party becomes subject to an Order for Relief under title 11, United States Code, or makes an assignment for the benefit of all or substantially all of its creditors, or enters into an agreement for the composition, extension or readjustment of all or substantially all of its obligations, then the other Party may, by giving written notice thereof to such Party, terminate this Agreement as of the date specified in such notice of termination.  If Customer terminates this Agreement pursuant to this Section 6.1(d), it shall not be subject to Termination Liability.

(e)Customer may terminate this Agreement on *** ****** notice, if at any time (i) CSG processes fewer than ********** ******** ******** (******** ******** shall be determined as provided in CSG’s 10-Q which as of September 30, 2008 was **** ******* ******** ********), and (ii) CSG’s development of the Products and Services fails to meet material industry milestones related to North American cable and direct broadcast satellite communications industries (including FCC mandates and other federal regulatory requirements) or a majority of such development activities are intended to serve an industry vertical other than the North American cable and direct broadcast satellite communications industries, subject to ************* ** ** ******** of **% of the ********** ******* and ********* ******* ******** **** ** ********.

(f)Customer may terminate this Agreement in accordance with Section 7.2 or 8.2.  If Customer terminates this Agreement pursuant to this Section 6.1(f), it shall not be subject to *********** *********.

*** Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission.

(g)Either Party may terminate this Agreement in accordance with Section 12.7. 

In the event of termination or expiration of this Agreement, this Agreement (other than Customer’s conversion, exclusivity and minimum fee obligations) shall remain in full force and effect until the last Connected Subscriber is deconverted.  Upon the deconversion of all Connected Subscribers, all rights granted to Customer under this Agreement (or the relevant rights applicable to a portion of the Agreement) with respect to the terminated Products, Deliverables and Services will cease, and Customer will promptly (i) purge all terminated Software from the Designated Environment and all of Customer’s other computer systems, storage media and other files; (ii) destroy the Product(s) and all copies thereof; (iii) deliver to CSG an affidavit which certifies that Customer has complied with these termination obligations; and (iv) pay to CSG all undisputed fees that are due, invoiced, and unpaid pursuant to this Agreement.  Notwithstanding the foregoing, Customer may retain one copy of the Software, Products and Deliverables with its legal counsel solely to provide a record of such Software for archival purposes.

6.2Transition Assistance.  Provided that Customer has paid CSG any and all then-owed undisputed, invoiced, and unpaid fees and expenses due hereunder as of the date of termination, expiration or transfer (as applicable), upon (a) expiration or earlier termination of this Agreement by either Party for any reason, or (b) Customer’s transfer of Connected Subscribers to a third party, CSG will promptly provide Customer with all deconversion or transition assistance (as the case may be) reasonably requested by Customer (including for example Customer Data, continued billing services, products and support, if requested) for up to *** ****** from the date of such expiration, termination, or transfer.  Without limiting the *** ***** post-termination support obligation described in the preceding sentence, Customer may request transition assistance within *** ****** prior to the scheduled termination of this Agreement or any other date upon which the termination of this Agreement is reasonably expected to occur, whether or not one of the conditions described in clauses (a) or (b) above has occurred, and CSG will provide such transition assistance in accordance with this Section.  All transition assistance will be provided to Customer at the applicable rates in Schedule F, however, CSG shall use commercially reasonable efforts to factor in economies of scale to its fees for high volume deconversion projects.  The Parties further agree that if Customer terminates this Agreement pursuant to Sections 6.1(c), (d), (e) or (f) or if CSG terminates this Agreement other than pursuant to Section 6.1(a), (b), (c) or (d), CSG shall provide its standard deconversion and transition assistance at ** ****** ** ******** in order to achieve an orderly transition to such vendor.  Such deconversion and transition assistance shall include: (a) the right to receive up to ***** (*) **** of the ******** ****** **** **** during the deconversion process and the ***** (**) *** period thereafter; and (b) ********* ****** to a subject matter expert to answer Customer’s questions for **** (*) ****, which need not be consecutive, during normal business hours (8:00 am – 5:00 pm Central).  In all cases, CSG will provide all Customer Data in CSG’s possession in its standard deconversion format (including available historical data) unless another format is reasonably requested by Customer subject to reasonable additional fees. Without limiting the foregoing, the Parties agree that CSG will prepare and provide to Customer deconversion files upon the request of Customer; provided, however, that CSG may hold any deconversion files requested by Customer for any purpose other than a deconversion in accordance with this Agreement for a period of up to **** **** after the effective cutoff date of such deconversion files.  Customer shall not receive a second set of deconversion files for the same set of system principals, which set of deconversion files will reasonably enable Customer to deconvert to another billing provider, until either (x) Customer has paid the Basic Services Charge with respect to the Minimum Commitment or (y) this Agreement has expired or been terminated (or a termination notice has been served), and Customer has fulfilled its obligations to pay any applicable Termination Liability.

6.3Delivery of Items.  Upon the expiration or termination of this Agreement for any reason, Customer will pay CSG pursuant to the terms of this Agreement the undisputed fees and Reimbursable Expenses that are

*** Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission.

due, invoiced and unpaid for the Technical Services and Deliverables that CSG has performed.  At any time (upon request by the disclosing Party) the receiving Party will, deliver to the disclosing Party all notebooks, documentation and other items that contain, in whole or in part, any disclosing Party Confidential Information used in performance of the Technical Services. 

6.4Discontinuance Fee.  The Parties have mutually agreed upon the fees for Products and Services provided hereunder based upon certain assumed volumes of business activity, exclusivity restrictions, and the Initial Term of this Agreement.  Customer understands that without the certainty of revenue promised by the commitments set forth in this Agreement, CSG would have been unwilling to provide the Products and Services in accordance with the terms set forth herein.  Because of the difficulty in ascertaining CSG’s actual damages for a termination of this Agreement by Customer without cause or other breach of this Agreement by Customer resulting in termination of this Agreement by CSG, Customer agrees that, upon termination of this Agreement in its entirety for reasons other than by a Party pursuant to Section **** or by Customer pursuant to Section ***(*), (*), (*) or (*), or if the termination of this Agreement is by CSG pursuant to Section ***(*), (*), (*) or (*), in addition to all other amounts then due and owing to CSG for Services previously rendered, Customer will pay to CSG (as a liquidated damage and not as a penalty) an amount equal to (i) the ***** ******** ****** ********** by (ii) the *********** ******* of the ******* ********** (the “Termination Discontinuance Fee”). For purposes of determining the extent to which the ******* ********** is met, Customer will be ******** for **% of any ******** *********** ********** by the ****** ** ****** between (i) the ***** ********* *********** and (ii) the *********** ****. If a termination occurs under circumstances giving rise to the Termination Discontinuance Fee, but prior to the Conversion Date and payment of the ********** *****, then in **** of the *********** ************** ***, Customer will ********* *** for the ********* ** *** ********* ********** ******** provided after the Effective Date at the rate of $****** per **** incurred to the date of termination, plus all ********** ******* ******** **** prior to termination, plus an amount equal to (i) the ******* *** ********** by (ii) the ****** ** ****** ********* ******* ******** *** ****, following the effective date of termination.  Customer agrees that either such amount is a reasonable estimation of the actual damages which CSG would suffer if CSG were to fail to receive the business contemplated in this Agreement. The Parties agree that, excluding any other undisputed amounts due and owing to CSG at the time of such breach, the liquidated damages set forth in this Section 6.4 shall be available to CSG only as set forth expressly in this Section 6.4, and such liquidated damages shall be ***’* **** *** ********* ****** at law or equity for termination of this Agreement prior to the Initial Term or any Additional Terms.

Article 7
INDEMNITY

7.1CSG Indemnity.

(a)If an action is brought against Customer arising from or directly related to (i) a claim that the Products or Services infringe or misappropriate a copyright, trademark, trade secret, patent or other intellectual property right, or (ii) any act or omission, or violation of law, by CSG or its employees, agents or representatives, CSG will defend Customer at CSG’s expense and pay all damages (including punitive damages) awarded against and reasonable costs incurred by Customer in the action.

(b)The obligations in Section 7.1(a) shall apply if (i) Customer notifies CSG promptly that a legal action has been commenced unless a delay in notification has not materially prejudiced CSG; (ii) Customer permits CSG to have sole control over the defense of the claim and any negotiation for its settlement or compromise (provided that no settlement that adversely affecting Customer will be entered into without

*** Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission.

Customer’s written consent); and (iii) Customer reasonably cooperates with CSG at CSG’s expense in defending such claim.  Customer may engage its own counsel to assist in its defense at Customer’s sole expense; provided, however, that CSG will indemnify Customer for all reasonable fees and expenses of counsel incurred by Customer as a result of CSG’s failure to promptly assume its obligation to defend Customer under this Agreement. 

7.2Opportunity to Cure.  If a claim described in Section 7.1 may be or has been asserted, Customer will permit CSG, at CSG’s option and expense, to (i) procure the right to continue using the Product, (ii) replace or modify the Product or Service to eliminate the infringement while providing functionally equivalent performance, or (iii) if after a good faith effort, CSG determines that (i) and (ii) are commercially impracticable, accept the return of the Product or Service and refund to Customer the amount of the fees actually paid to CSG and allocable for such Product or Service.  If CSG cannot fulfill its obligations specified in (i) or (ii) within ****** (**) **** of Customer’s request for indemnification, Customer may terminate this Agreement with no further obligation or liability if the unusable Product or Service is material to Customer’s business operations.  Customer may also terminate this Agreement upon notice, if an injunction is granted which prohibits Customer from using a Product or Service, or a portion thereof that is material to its business operations, and such injunction is not lifted within ******* (**) ******** ****.

7.3Limitation.  CSG shall have no Indemnification Obligation to Customer to the extent that the infringement claim results from (i) a correction or modification of the Product not provided or authorized in writing by CSG, (ii) the failure to promptly install an Update provided by CSG or (iii) the combination of the Product with other items not provided,  suggested, or authorized in writing, by CSG.  THE REMEDIES SET FORTH IN SECTIONS 7.1 AND 7.2 ARE CUSTOMER’S SOLE AND EXCLUSIVE REMEDY FOR ANY THIRD PARTY INFRINGEMENT CLAIM RELATED TO THE PRODUCTS AND SERVICES.

7.4Customer Indemnity.  In addition to Customer’s indemnity obligations in Sections 2.4(b), 2.8, 3.6 and 3.10 if an action is brought against CSG claiming that Customer’s Intellectual Property infringes a copyright, trademark, trade secret or patent, Customer will defend CSG at Customer’s expense and pay all damages (including punitive damages) awarded against and reasonable costs incurred by CSG in the infringement action, but only if (i) CSG notifies Customer promptly upon learning that a legal action has been commenced, (ii) CSG permits Customer to have sole control over the defense of the claim and any negotiation for its settlement or compromise (provided that no settlement that adversely affects CSG will be entered into without CSG’s written consent), and (iii) CSG reasonably cooperates with Customer at Customer’s expense in defending such claim. CSG may engage its own counsel to assist in its defense at CSG’s sole expense; provided, however, that Customer will indemnify CSG for all reasonable fees and expenses of counsel incurred by CSG as a result of Customer’s failure to promptly assume its obligation to defend CSG under this Agreement.  Customer shall have no Indemnification Obligation to CSG to the extent that the infringement claim results from a correction or modification not provided by Customer.  THE REMEDIES SET FORTH IN THIS SECTION 7.4 ARE CSG’S SOLE AND EXCLUSIVE REMEDY FOR AN INFRINGEMENT CLAIM BASED ON, OR RELATED TO, CUSTOMER’S INTELLECTUAL PROPERTY.

Article 8
REPRESENTATIONS AND WARRANTIES

8.1Limited Warranty.  Except for Third Party Software, CSG represents and warrants that for a period of ****** (**) ****, after the date of delivery (“Warranty Period”) the Products, and any Deliverables provided by CSG do, and will (i) conform to CSG’s published specifications in effect on the date of delivery or the specifications set forth in the applicable Statement of Work, and (ii) perform in a Designated Environment

*** Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission.

substantially as described in the accompanying Documentation. CSG also warrants that it will perform all Services in a professional and workmanlike manner.  Any Third Party Software provided by CSG under Section 2.5 shall be provided AS IS.  Nothing contained in this Section 8.1 shall limit CSG’s obligations to provide support, maintenance and service pursuant to the remaining provisions of this Agreement. 

8.2Remedies.  In case of breach of warranty or any other duty related to the quality of the Products or Deliverables, CSG or its representative will correct or replace any defective Product or Deliverable within ****** (**) **** or, if not practicable, CSG will accept the return of the defective Product or Deliverable and refund to Customer (i) the amount actually paid to CSG allocable to the defective Product or Deliverable, and (ii) a pro rata share of the maintenance fees that Customer actually paid to CSG for the period that such Product or Deliverable was not usable. Notwithstanding the foregoing, if the returned Product or Deliverable is material to the Products or Services, then Customer may terminate this Agreement with no further obligation or liability including Termination Liability.  In case of breach of warranty related to the Services, CSG shall reperform such defective Services at no charge using commercially reasonable efforts.  Except as expressly provided in Schedule H, Customer acknowledges that this Section 8.2 sets forth Customer’s sole and exclusive remedy, and CSG’s exclusive liability, for any breach of warranty related to the quality of the Products, Deliverables or Services.

8.3Exclusion of Certain Warranties.  EXCEPT FOR THE WARRANTIES, CONDITIONS, REPRESENTATIONS, AND GUARANTEES EXPRESSLY PROVIDED IN THIS AGREEMENT, ALL WARRANTIES, CONDITIONS, REPRESENTATIONS, AND GUARANTEES WITH RESPECT TO THE PRODUCTS, DELIVERABLES, ANY THIRD PARTY SOFTWARE, AND THE SERVICES, WHETHER EXPRESS OR IMPLIED, ARISING BY LAW, CUSTOM, PRIOR ORAL OR WRITTEN STATEMENTS BY CSG, ITS AGENTS OR OTHERWISE (INCLUDING, BUT NOT LIMITED, TO ANY WARRANTY OF MERCHANTABILITY, SATISFACTION, OR FITNESS FOR PARTICULAR PURPOSE) ARE OVERRIDDEN, EXCLUDED AND DISCLAIMED BY THIS AGREEMENT.

Article 9
LIMITATION OF REMEDIES AND DAMAGES

9.1Protection of Data and Property.  Backup and recovery plans or backup and recovery software is not included with the Products that are located at Customer’s site(s). Any Customer documents, data and files located at Customer’s site(s) are and shall remain Customer’s property; and therefore, Customer is solely responsible for its own backup and recovery plan(s) for its data stored within the Designated Environment or utilized within such Products.

9.2No Consequential Damages/Limitation of Liability.  EXCEPT FOR THE PARTIES’ *************** *********** AND *************** ***********, UNDER NO CIRCUMSTANCES WILL EITHER PARTY BE LIABLE TO THE OTHER PARTY FOR ANY CONSEQUENTIAL, INDIRECT, SPECIAL, PUNITIVE OR INCIDENTAL DAMAGES OR LOST PROFITS, WHETHER FORESEEABLE OR UNFORESEEABLE, BASED ON CLAIMS OR THOSE OF ITS CUSTOMERS (INCLUDING, BUT NOT LIMITED TO, CLAIMS FOR LOSS OF DATA, GOODWILL, USE OF MONEY OR USE OF THE PRODUCTS, SOFTWARE, DELIVERABLES OR SERVICES, RESULTING REPORTS, THEIR ACCURACY OR THEIR INTERPRETATION, INTERRUPTION IN USE OR AVAILABILITY OF DATA, STOPPAGE OF OTHER WORK OR IMPAIRMENT OF OTHER ASSETS), ARISING OUT OF BREACH OR FAILURE OF EXPRESS OR IMPLIED WARRANTY, BREACH OF CONTRACT, MISREPRESENTATION, NEGLIGENCE, STRICT LIABILITY IN TORT OR OTHERWISE.  EXCEPT FOR ******* ********, THE PARTIES’ *************** *********** AND *************** *********** AND THE REMEDIES

*** Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission.

DESCRIBED IN *********, IN NO EVENT WILL THE AGGREGATE LIABILITY WHICH EITHER PARTY INCURS IN ANY ACTION OR PROCEEDING EXCEED*** (*) ***** THE ******* OF THE ******************* OR ******* BY ********************* THE **************** (**) ************* OF THE AGREEMENTPRECEDING THE CLAIM (EXCLUDING *******************, ANY AMOUNTS OR FEES FOR ******************** AND ANY AMOUNTS PAID IN RESPECT OF FEES EARNED PRIOR TO SUCH ****** (**) ***** PERIOD), INCLUDING UNDER THE PRIOR AGREEMENT.  THE AFOREMENTIONED EXCLUSIONS AND LIMITATIONS OF DAMAGES SHALL BE INDEPENDENT OF, AND SHALL SURVIVE, ANY FAILURE OF THE ESSENTIAL PURPOSE OF ANY WARRANTY OR LIMITED REMEDY STATED HEREIN, AND SHALL APPLY EVEN IF A PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. DESPITE THE FOREGOING EXCLUSION AND LIMITATION, THIS SECTION WILL NOT APPLY TO THE EXTENT THAT APPLICABLE LAW SPECIFICALLY REQUIRES LIABILITY OR TO ANY OBLIGATION TO PAY THE TERMINATION DISCONTINUANCE FEE OR THE ASSIGNMENT DISCONTINUANCE FEE. 

Article 10
CONFIDENTIAL INFORMATION

10.1Definition.  Customer and CSG may reveal to each other information relating to each other’s business, their customers, the Products, Deliverables, Services and any Third Party Software provided hereunder that is confidential (“Confidential Information”).  Confidential Information shall include, without limitation, all of Customer’s and CSG’s trade secrets, and all know‑how, design, invention, plan or process and Customer’s data and information relating to Customer’s or CSG’s respective business operations, customers, services, products, research and development, CSG’s vendors’ or licensors’ information and products, and all other information that the receiving Party should know from the markings, the nature of the information or the circumstances of disclosure.  In addition, both Parties acknowledge that it and its personnel may have access to data, records and documents pertaining to such Confidential Information.  This Confidential Information may include, among other things, the personally identifiable information of Customer’s customers (also referred to as “Charter Customer Information”), private easements, licenses, utility agreements, permits, other right-of-way granting documents, specifications, designs, business plans, schematics, drawings, software, data, prototypes, or other business, marketing and/or technical information.

10.2Restrictions.  Each Party shall secure and hold the Confidential Information of the disclosing Party in confidence, exercising a degree of care not less than the care used by the receiving Party to protect its own proprietary or confidential information that it does not wish to disclose (but in no event shall such care be less than that which is commercially reasonable), and specifically, the receiving Party shall maintain and secure any Confidential Information in electronic data format using security measures that meet or exceed the then-current ISO17799 information security controls standard, and not show or otherwise disclose such Confidential Information to any third parties, including, but not limited to, independent contractors and consultants, without the prior written consent of the disclosing Party.  Each Party shall: (i) use the other Party’s Confidential Information solely for purposes of performing its obligations under this Agreement; (ii) advise and secure the agreement of those employees of their obligation to keep the other Party’s Confidential Information confidential in accordance herewith; and (iii) segregate all such Confidential Information from the confidential materials and information of the receiving Party or others to prevent commingling.  Each Party shall indemnify the other for any loss or damage the other Party may sustain as a result of the wrongful use or disclosure by such Party (or any employee, agent, licensee, contractor, assignee or delegate of the other Party) of its Confidential Information. Neither Party will allow the removal or defacement of any confidentiality or proprietary notice placed on any of the other Party’s documentation or products.  The placement of copyright notices on these items will not constitute

*** Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission.

publication or otherwise impair their confidential nature.  Upon written request of the disclosing Party, the receiving Party shall return all Confidential Information received in tangible form, except that each Party’s legal counsel may retain one copy for its files solely to provide a record of such Confidential Information for archival purposes.  Neither Party shall disclose the existence, or terms, of this Agreement without the prior written consent of the other Party, provided that the foregoing will not prohibit any disclosure that is required by law or the rules of any stock exchange or other entity where a Party’s securities are traded.  Under no circumstances shall CSG disclose the Charter Customer Information to any third party (even if under contract to that third party) or to any personnel of the Party responsible for publicity or for end user sales or marketing.  Notwithstanding the above, either Party may disclose the terms of this Agreement to its bona fide agents (including attorneys, and independent auditors) and required governmental agencies, which have a need to know such information for purposes of conducting the receiving Party’s business and who agree to comply with the use and non-disclosure restrictions applicable to the Confidential Information. 

10.3Disclosures.  Neither Party shall have any obligation to maintain the confidentiality of any Confidential Information which: (i) is or becomes publicly available by other than unauthorized disclosure by the receiving Party; (ii) is independently developed by the receiving Party; or (iii) is received from a third party who has lawfully obtained such Confidential Information without a confidentiality restriction, except that the occurrence of any of these events shall not relieve a Party from its obligation to maintain the confidentiality of Charter Customer Information.  Confidential Information shall be deemed the property of the disclosing Party during the Term and afterwards in perpetuity, subject only to the disclosures permitted by the immediately previous sentence.  If, in the judgment of counsel, disclosure is required by law (including securities laws), the receiving Party will so inform the disclosing Party, which may pursue any protective treatment from the court of competent jurisdiction.  Provided the receiving Party cooperates with the disclosing Party at the disclosing Party’s expense and the disclosing Party is unable to obtain a protective order, the receiving Party may disclose to such authority data, information or materials involving or pertaining to Confidential Information to the extent required by such order or authority.  If an unauthorized use or disclosure of Confidential Information occurs, the receiving Party shall notify the disclosing Party immediately and the Parties will take all steps that may be available to recover the documentation and/or products and to prevent their subsequent unauthorized use or dissemination.

10.4Limited Access.  Each Party shall limit the use and access of Confidential Information to such Party’s bona fide employees or agents, including independent auditors and required governmental agencies, who have a need to know such information for purposes of conducting the receiving Party’s business and who agree to comply with the use and non-disclosure restrictions applicable to the products and documentation under this Agreement.  If requested, the receiving Party shall cause such individuals to execute appropriate confidentiality agreements in favor of the disclosing Party. Each Party shall notify all employees and agents who have access to Confidential Information or to whom disclosure is made that the Confidential Information is the confidential, proprietary property of the disclosing Party and shall instruct such employees and agents to maintain the Confidential Information in confidence.

10.5Additional Requirements with Respect to Charter Customer Information.

(a)Any collection, maintenance, disclosure or use of the personally identifiable information of Customer’s customers shall be undertaken by CSG (a) to the extent applicable, in accordance with the subscriber information collecting business practices of Customer and in a manner that does not violate or cause Customer to be in violation of Client’s written customer privacy policy (which practices and policies are described more fully at www.charter.com) and, in all cases, (b) in compliance with any applicable laws (domestic or foreign) governing the collection, maintenance, transmission, dissemination, use and destruction thereof, including specifically the

*** Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission.

subscriber privacy provisions of the Cable Communications Policy Act of 1984, as amended (47 U.S.C. § 551), and any and all other applicable laws or regulations, including, but not limited to, the Electronic Communications Privacy Act, 18 U.S.C. § 2701 et seq., Cal. Penal Code § 637.5, any state and/or federal security breach notification laws; and (c) in compliance with the Payment Card Industry Association Security Standards, to the extent the recipient has access to any of Customer’s subscriber’s payment card information. 

(b)CSG shall retain all customer information only for so long as is reasonably necessary to complete the purposes for which the Charter Customer Information has been disclosed to CSG or as required by any applicable law, unless otherwise specified by a mutual written agreement of the Parties. Thereafter, CSG shall, at Customer’s election, permanently destroy or return such customer information to Customer with a certification signed by an officer of CSG that all such customer information has been destroyed or returned.

(c)Upon reasonable request from Customer, CSG shall provide access to, and the right to inspect, all records relating to (a) the collection, processing, or transfers of data relating to Charter Customer Information and (b) the information security measures used by CSG to secure Confidential Information, including without limitation, Charter Customer Information. Unless otherwise agreed, any such inspection shall occur only at the business offices of CSG during normal business hours and shall be conducted by a mutually acceptable third-party inspector at Customer’s expense.  CSG further agrees to cooperate in any regulatory investigation or in any internal investigation by Customer (and in responding to any inquiry by any customer of Customer) relating to Charter Customer Information. In the event of any such investigation or inquiry, upon notice to CSG, Customer may suspend any further transfers of customer information for so long as may be necessary to obtain assurances that any additional transfers will not provide the basis for further regulatory action or possible liabilities.

(d)Without limiting or otherwise abrogating CSG’s other Indemnification Obligations stated elsewhere in this Agreement, if an action is brought against Customer arising from the failure of CSG, its agents, employees, contractors or licensees to comply with any of the terms set forth in this Article 10, CSG will defend Customer at CSG’s expense and pay all fines and losses of, and/or damages (including punitive damages) awarded against, and reasonable costs incurred by, Customer in the action.  Customer shall have the right but not the obligation to participate in defending against any such claim.

(e)Where required by law, Customer shall obtain the appropriate consents from its subscribers prior to any collection, use, and disclosure to CSG of Charter Customer Information.  If an action is brought against CSG arising from the failure of Customer, its employees, licensees, or its agents or contractors (other than CSG), to comply with applicable privacy laws, Customer agrees to defend CSG at Customer’s expense and pay all fines and losses of, and/or damages (including punitive damages) awarded against, and reasonable costs, incurred by CSG in the action.

Article 11
DISPUTE RESOLUTION

11.1Mediation.  As a condition to initiating any legal action in connection with a dispute relating to this Agreement, either Party shall submit such dispute to nonbinding mediation for resolution by notifying the other Party in writing of its desire to initiate mediation.  The mediation shall be conducted in ******, ******** if initiated by Customer and in *** *****, ********, if initiated by CSG, and in either case shall be conducted under the auspices of the American Arbitration Association.  The mediator shall be reasonably acceptable to both Parties and selected under the rules and procedures of the American Arbitration Association.  If the Parties fail to

*** Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission.

resolve the dispute in mediation within ****** (**) **** of the conclusion of the Parties’ presentation of the dispute, then either Party may initiate legal action. 

11.2Equitable Relief.  Notwithstanding the foregoing, nothing in this Article 11 will prevent either Party from seeking interim injunctive relief against the other Party in the courts having jurisdiction over the other Party.  Further, the Parties also acknowledge that, in the case of breaches of Sections 2.7(a) (CSG Property Ownership), 2.7(b) (Customer Property Ownership), 6.2 (Transition Assistance), and Article 10 (Confidential Information) or CSG’s failure to deliver the Products or Services, money damages may be incalculable and would be an insufficient remedy for any such breach and would cause irreparable harm to the nonbreaching Party.  Accordingly, the Parties agree that in the event of any breach or threatened breach of the foregoing is alleged, in addition to any other remedy at law or in equity the nonbreaching Party may have, the nonbreaching Party shall be entitled, without requirement of posting a bond or other security, to equitable relief, including injunctive relief and specific performance.

Article 12
GENERAL TERMS AND CONDITIONS

12.1Reporting.  Upon request, but on no more than on an annual basis, within ****** (**) days of the end of the calendar year, Customer shall provide CSG with a report the number of concurrent users of the Products, Services, and Deliverables.  The annual reports shall also set forth the number of workstations/servers/users upon which the Products, Services, and Deliverables are loaded, and the location of the same.  The information delivered pursuant to this Section 12.1 will be the Confidential Information of Customer.

12.2Survival.  Termination of this Agreement shall not impair either Party’s then accrued rights, obligations, liabilities or remedies except as expressly stated in this Agreement.  Notwithstanding any other provisions of this Agreement to the contrary, the terms and conditions of Sections 1.3, 1.4, 2.4(a), 2.6, 2.7, 2.9, 2.10, 3.8, 3.10, 5.1, 5.2, 5.4, 5.6, 6.1, 6.2, 6.3, 6.4, 12.2, 12.5, 12.7, 12.8, 12.9, 12.10, 12.11, 12.13, 12.14, 12.15, 12.16, all of Article 7, Article 8, Article 9, Article 10, Article 11 and shall survive the termination or expiration of this Agreement.

12.3Conversion and Exclusivity.  

(a)Each of CSG and Customer will exercise reasonable and diligent efforts to convert all of Customer’s video, data and telephone subscribers that are not currently on CSG’s billing platform (including subscribers that Customer obtains prior to the Conversion Date that are not on CSG’s billing platform) in a manner consistent with the provisions of Schedule G, subject to the following:

(i)The parties will cooperate diligently, reasonably and in good faith to develop a mutually acceptable conversion plan, which plan will include definitive deliverables and a milestone schedule that will enable a Conversion Date ** ***** **** ******* *** **** (or such other date as may be agreed by the parties in such conversion plan).

(ii) CSG hereby ****** ********* ********** **** incurred for the ***** ***** ***** of ********** ********. Customer will pay fees for ********* ********** ******** ***** ***** ***** at the rate of $****** per ****, ** ** ** ********* *** of Customer’s ********* ********** **** of $*******.  Thereafter, *** **** ******** *** ********* ********** ** *** *** *******. CSG hereby represents and warrants that it has estimated in good faith that the ********* ********** **** **** ** ** ***** *****.  CSG

*** Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission.

further covenants to maintain adequate books and records, each of which are subject to review under Section 12.14, regarding its provision of ***************************. 

(b)Following the Conversion Date, CSG shall be Customer’s **** *** ********* ******** for the Products and Services, for Customer’s subscribers of video, HSD, and/or telephony services; provided, however, this obligation shall not restrict Customer’s ability to transfer Connected Subscribers to an unrelated third party as a result of divestiture or sale of the foregoing.  In the event Customer acquires subscribers being processed by CSG pursuant to a separate agreement, such acquired subscribers shall become Connected Subscribers under this Agreement and subject to the *********** *********** set forth in this Section 12.3(b).  

(c)Notwithstanding any of the foregoing, Customer’s conversion and *********** obligations under this Section 12.3 will not apply to (i) Customer’s ******** ********, (ii) Customer’s ******** for ****** *****, or (iii) Customer’s ******** **** *** ******* ** ******.

12.4Nature of Relationship.  In performing hereunder, both Parties are acting as independent contractors and neither Party undertakes to perform any obligation of the other, whether regulatory or contractual, or to assume any responsibility for the other’s business or operations.  Customer understands and agrees that CSG may perform similar services for third parties and license same or similar products to third parties.  Nothing in this Agreement shall be deemed to constitute a partnership or joint venture between CSG and Customer.  Neither Party shall hold itself out as having any authority to enter into any contract or create any obligation or liability on behalf of or binding upon the other Party.

12.5Inspection.  CSG’s nationally recognized certified public accountant may, upon at least *** (*) ***** prior notice to Customer, inspect the files, computer processors, equipment and facilities of Customer during business hours to verify Customer’s compliance with this Agreement, provided that no such audit will cover services for more than the preceding *** (*) ****** ****. While conducting such inspection, CSG or its representative will be entitled to copy any item that Customer may possess in violation of this Agreement.  Such certified public accountant will sign an appropriate nondisclosure agreement with Customer and will comply at all times with Customer’s security procedures.  The activities pursuant to this Section 12.5 will at all times not be disruptive to Customer.

12.6Force Majeure.  Neither Party will be liable for any failure or delay in performing an obligation under this Agreement that is due to causes beyond its reasonable control, including, but not limited to, fire, explosion, epidemics, earthquake, lightning, floods, natural disasters, acts of God, governmental actions, war, civil disturbances, and acts of civil or military authorities or the public enemy.

12.7Sale of Assets.  

(a)In the event that Customer sells, divests or otherwise transfers all or substantially all of its assets, or Charter becomes subject to a change of Control, prior to the expiration of the then current term to an unrelated third party (a “Successor Entity”), Customer shall use commercially reasonable efforts to assign or transfer this Agreement to the Successor Entity.  In the event that such Successor Entity does not assume this Agreement, regardless of whether by contract or operation of law, either Party may terminate this Agreement and, if such transfer occurs after the Conversion Date and after the Conversion Bonus has been paid in full, Customer agrees to pay to CSG, (as a liquidated damage and not as a penalty) in addition to any other undisputed amounts due under this Agreement, an amount equal to the product of: (i) the then ********** ***** ******** ****** ********** by (ii) the *********** ******* ** *** ******* ********** ********** by (iii) ***** *******

*** Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission.

(**%) (the “Assignment Discontinuance Fee”).  For purposes of determining the extent to which the Minimum Commitment is met, Customer will be *************% of any ***************************** by the ************** between (i) the ************************* and (ii) the ***************.  If any such transfer occurs prior to the Conversion Date or the date upon which the Conversion Bonus is paid in full, if later, then upon termination by either party under this Section 12.7(a), and in ********************************************* will ************ for the ***************************************** provided after the Effective Date at the rate of $****** per **** incurred to the date of termination, ************************************ prior to termination, and ********an amount equal to (i) the ******************** by (ii) the *********************** through **********, **** following the effective date of termination, ********** by (iii) ************ (**%).  Customer agrees that either such amount is a reasonable estimation of the actual damages which CSG would suffer if CSG were to fail to receive the business contemplated in this Agreement as a result of events occurring under this Section 12.7. 

(b)In the event that CSG sells, divests or otherwise transfers all or substantially all of its assets, or CSG otherwise becomes subject to a change of Control, CSG shall assign or transfer this Agreement to the transferee upon notice to Customer and Customer will consent to such notice in advance; provided, however, if such assignment or transfer will be made to any ******** **** ********* ******* (e.g., **&*, ******* and *****), ******** ******* ******** (e.g., *********, ***, *****, and *******), ******** ****** ******** (e.g., ***********, **** ****** or *******) or ********* ******** (e.g., ******* and ********), or with any of their Affiliates or successors (each a “Charter Competitor”), CSG may not assign or transfer this Agreement without the consent of Customer, which will not be withheld or delayed unreasonably.  If CSG assigns this Agreement to, or becomes subject to the direct or indirect control of, any Charter Competitor, and Customer has a reasonable basis for objecting to such assignment, Customer may terminate this Agreement at any time within the ** ***** period following such assignment or change of control and convert the Connected Subscribers to another provider, with no *********** ********* ** ***.  

12.8Headings.  The captions of the articles, sections, and subsections herein are inserted solely for convenience and under no circumstances are they to be treated or construed as part of this instrument.

12.9Notices.  Any notice or approval required or permitted under this Agreement will be in writing and will be sent by telefax, courier or mail, postage prepaid, to the address specified below or to any other address that may be designated by prior written notice.  Any notice or approval delivered by telefax (with answer back) will be deemed to have been received the day it is sent.  Any notice or approval sent by courier will be deemed received one day after its date of posting.  Any notice or approval sent by mail will be deemed to have been received on the *** ******** *** after its date of posting.

If to Customer:	If to CSG:
Charter Communications Holding Company, LLC	CSG Systems, Inc.
12405 Powerscourt Drive	9555 Maroon Circle
Saint Louis, MO 63131	Englewood, CO  80112
Fax: (***) ***-****	Fax: (***) ***-****
Attn: ***** *********** *******,	Attn: ********* with a copy to ******* *******
Charter Communications

*** Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission.

and a required copy to:

******* *******

12405 Powerscourt Drive

Saint Louis, MO 63131

Fax: (***) ***-****

12.10Publicity.  Except for disclosures required by law, each Party will submit to the other all public disclosure(s), advertising and other publicity matters relating to this Agreement in which the other Party’s name or mark is mentioned or language from which the connection of said name or mark may be inferred or implied, and will not publish or use such advertising or publicity matters without the express prior written approval of the other Party; provided, however, the Parties shall mutually agree to a press release announcing the scope and term of this Agreement (without specific information regarding pricing or payments) which CSG shall issue within ******* (**) **** of the Effective Date.  Regardless of anything to the contrary herein, CSG may, without the prior written consent of Customer, make reference to the existence of this Agreement and use Customer’s name and mark on CSG’s customer reference lists, in CSG’s newsletters and on the websites of CSG or its parent company, provided, that any use of Customer’s name and mark shall consistent with Customer’s issued guidelines which may change from time to time.

12.11Miscellaneous.  This Agreement will be governed by and interpreted in accordance with the laws of ********, U.S.A., to the exclusion of its conflict of laws provisions.  The Parties agree that the United Nations Convention on Contracts for the International Sales of Goods is specifically excluded from application to this Agreement.  If any provision of this Agreement is held to be unenforceable, in whole or in part, such holding will not affect the validity of the other provisions of this Agreement, unless a Party in good faith deems the unenforceable provision to be essential, in which case either Party may terminate this Agreement effective immediately upon notice to the other Party. This Agreement, together with the Schedules, Exhibits and attachments hereto which are hereby incorporated into this Agreement, constitutes the complete and entire statement of all conditions and representations of the agreement between CSG and Customer with respect to its subject matter and supersedes all prior writings or understandings.  Following the Effective Date, the following documents and agreements will not be binding upon Customer unless signed by a person authorized as follows:

Document or Agreement	Authorized Customer Signatory or Approval
Amendment to, modification of, or termination of this Agreement	****** **** ********* *********** *** *********** **********, ****** of ******** **** or above, or their express designee
Waiver of performance under this Agreement, Statement of Work, or Change Order	**** ********* or above, or their express designee
Letter of Authorization or Technical Service Requests	****** ******** of **** ********** or above, or their express designee

12.12Counterparts and Facsimile.  This Agreement may be executed in two (2) or more counterparts, each of which shall be deemed to be an original, but all of which shall constitute one and the same Agreement.  A document signed and transmitted by facsimile machine or by electronic mail is to be treated as an original and shall have the same binding effect as an original signature on an original document.

*** Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission.

12.13Operational Audits.  Customer, or its authorized representatives that are not competitors of CSG with respect to the provision of services similar to the Services, shall have the right, at any time and with reasonable notice, to perform an operational and/or security audit with respect to CSG’s performance hereunder (each such audit, an “Operational Audit”, and collectively, the “Operational Audits”) which are not covered by current standard audits which CSG makes available to Customer (e.g., SAS70 and Visa/PCI audits).  CSG shall grant Customer and its representatives reasonable access to CSG’s and CSG subcontractors’ facilities (subject to any confidentiality obligations of such subcontractor) and all books, records and other documents of CSG and its subcontractors as they relate to this Agreement or as they may be required in order for Customer to verify CSG’s performance hereunder.  CSG shall provide Customer, or its authorized representatives, such information and reasonable assistance as requested in order to perform Operational Audits; provided, however, that the Parties shall endeavor to arrange such assistance in such a way that it does not interfere with CSG’s performance of the Services.  If any Operational Audit reveals a material, uncured breach in CSG’s performance under this Agreement the cost of such Operational Audit shall be borne by CSG.  CSG shall incorporate this Section 12.13 into any agreement into which it enters with any subcontractor, and shall use commercially reasonable efforts to amend any pre-existing agreements with subcontractors to incorporate this paragraph or language substantially similar herewith. 

12.14Financial Audits.  Upon Customer’s request, CSG shall allow Customer and/or any independent third party selected by Customer to fully audit CSG’s and/or subcontractors’ and their respective Affiliates’ books and records to the extent necessary to verify any amounts paid or payable hereunder for a period of no more than ***** ***** from the date of invoice (each such audit, a “Financial Audit”, and collectively, the “Financial Audits”).  Subject to CSG’s confidentiality obligations to any third parties, such auditors shall be provided with full access to such information, books and records as may be necessary to confirm the accuracy of CSG’s invoices, legal documents, and other information supporting such invoices, and any pricing adjustment computations.  Notwithstanding the foregoing, neither Customer nor Customer’s auditors shall have or be granted access to CSG’s or its subcontractor’s internal costs, except to the extent such costs are the basis upon which Customer is charged (e.g., reimbursable expenses, out-of-pocket expenses, or pass-through expenses).  All Financial Audits shall be conducted during business hours, with reasonable advance notice, and shall include access to all proprietary and confidential information of CSG, subcontractors and/or their respective Affiliates to the extent necessary to comply with the provisions of this Section.  If any such audit reveals that CSG has overcharged Customer **** ******* (*%) or more for the consolidated invoices during the period to which the audit relates (as determined prior to the commencement of the audit), then CSG promptly shall ****** such *********** to Customer with ******** at *** ******* (**%) per ***** from the **** ** *** ********** to the **** ** *** ****** or ******, and the **** ** **** ********* *****, not to exceed $******, shall be borne by CSG.  In addition, any costs incurred by CSG for such Financial Audit shall be borne by CSG.

12.15Statement on Auditing Standards No. 70.  At Customer’s request, CSG, at its sole cost and expense, shall cause a reputable independent auditor to conduct a SAS 70 audit that results in a report that both describes an organization’s description of controls at a specific point in time and includes detailed testing of those controls over a minimum twelve (12) month period, or any replacement or successor audit standard or process (“SAS 70 Type II Audits”), and to prepare and deliver to Customer full and complete copies of written reports (each, a “Type II Report”) prepared following such audits as follows:  The Type II Report must (a) cover, at a minimum, a ****** (**) ***** period (the “Type II Report Period”), and (b) be provided no less often than once annually, with each such Type II Report due to Customer ****** (**) **** after the last day of the Type II Report Period. CSG shall provide to Customer within a reasonable period of time, not to exceed ** ****, after the end of each such fiscal year for the period between the date of the last report and the end of such fiscal year a letter identifying changes, if any, in the control processes since the date of the last Type II Report delivered to Customer.

*** Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission.

All SAS 70 Type II Audits conducted by CSG pursuant to this Section shall include (w) a review of all of CSG’s internal controls as they relate to data processing and CSG’s customers generally, (x) the relevant information processing objectives and completeness, accuracy, validity and restricted access (“CAVR”) that are addressed by CSG, (y) the processing location responsible for providing the Services, and (z) shall be applicable to the controls placed in operation and tests of operating effectiveness of the Communication Control System, Advanced Convergent Platform and Care Express. 

12.16Sarbanes-Oxley Compliance.  CSG acknowledges that:  (a) Customer’s management is now and/or in the future may be required under the SOX Laws to, among other things, assess the effectiveness of its internal controls over financial reporting and state in its annual report whether such internal controls are effective; (b) Customer’s independent auditor is now and/or in the future may be required to evaluate the process used by management to reach the assessment conclusions described in subsection (a) above to determine whether that process provides an appropriate basis for management’s conclusions; and (c) because Customer has outsourced certain functions to CSG as described in this Agreement, the controls provided to customers by CSG (including, without limitation, controls that restrict unauthorized access to systems, data and programs) are relevant to Customer’s evaluation of its internal controls.  Having acknowledged the foregoing, CSG agrees to cooperate with Customer and its independent auditor as necessary to facilitate Customer’s ability to comply with its obligations under the SOX Laws including, without limiting the generality of the foregoing, by complying with the terms hereof.  CSG shall collect, maintain and make available to Customer all applicable records and books of account, including all electronically stored or written information pertaining thereto (for the purposes of this section collectively, “Records”) in accordance with the SOX Laws.

12.17Days. All references to days under this Agreement are to calendar days unless expressly stated otherwise.

12.18Schedules and Attachments.  The following Schedules, and all exhibits and attachments thereto, are attached and incorporated herein, and each reference herein to this “Agreement” shall be construed to include the following:

Schedule A – Definitions

Schedule B – Products

Schedule C - Recurring Services

Schedule D – Statement of Work

Schedule E – Addressable Interfaces

Schedule F – Fees

Schedule G – Implementation/Conversion Services

Schedule H – Service Level Agreement

Schedule I – Export Approved Products and Export Approved Countries

Schedule J – Outstanding Statements of Work and Letters of Authorization

Schedule K – Guidelines for Passer Program Requests

Schedule L – Access Agreement

Schedule M – Source Code Escrow Agreement

Schedule N – Interim Letter Agreement

*** Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission.

THIS AGREEMENT IS NOT EFFECTIVE UNTIL SIGNED ON BEHALF OF BOTH PARTIES

IN WITNESS WHEREOF, the Parties have executed this Agreement as of the Effective Date.

CHARTER COMMUNICATIONS HOLDING	CSG SYSTEMS, INC. (“CSG”)
COMPANY, LLC (“CUSTOMER”)
By: Charter Communications, Inc.,        its Manager
By:  /s/ Joseph R. Stackhouse	By: /s/ Robert M. Scott
Name: Joseph R. Stackhouse	Name: Robert M. Scott
Title: SVP	Title: E.V.P.

*** Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission.

Schedule A

DEFINITIONS

“Acquiring Entity” shall have the meaning set forth in Section 2.4.

“ACP” means Advanced Convergent Platform.

“Additional Subscribers” shall have the meaning set forth in Section 1 of Exhibit C-2

“Additional Terms” shall have the meaning set forth in Section 1.2.

“Affiliate” means (a) with respect to Customer, Charter Communications, Inc., or any entity that is, directly or indirectly, Controlled by Charter Communications, Inc., or (b) with respect to any other entity at any time, another entity, directly or indirectly, through one or more intermediaries, Controlled by, under common Control with or which Controls, such entity.

“Agents” shall have the meaning set forth in Section 2.1(a).

“Agreement” shall have the meaning set forth in the preamble section of the agreement to which this Schedule A is attached.

“AOI” means application object interface.

“Assignment Discontinuance Fee” shall have the meaning set forth in Section 12.7.

“Basic Services” shall have the meaning set forth in Section 1 of Exhibit C-3(a).

“Basic Services Charge” means the Basic Services Charge (BSC) set forth in Schedule F.

“Bill” means an invoice to a Subscriber, including the electronic or paper-invoice document, mailing envelope, remittance envelope, and inserts.

“Biller Direct Website” means Customer’s website for billing-related services hosted by CSG.

“Billing Cycle” means the subset of Subscribers subject to bill processing within an agreed upon calendar period (e.g., 30 days beginning the 5th day of each calendar month).

“Bulk License” shall have the meaning set forth in Section 2.2(a).

“Bulk License Software” shall have the meaning set forth in Section 2.2(a)

“Care Express Services” shall have the meaning set forth in Section 1 of Exhibit C-4.

“CAVR” shall have the meaning set forth in Section 12.15.

“CCS System” shall have the meaning set forth in Paragraph 1 of Exhibit C-1.

*** Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission.

“Change Management Procedures” means the agreed process to be followed when changes are required either to this Agreement, the Products, the Services or the System.

“Change Order” shall have the meaning set forth in Section 3.4.

“Charter” shall have the meaning set forth in the preamble section of the Agreement.

“Charter Competitor” shall have the meaning set forth in Section 12.7 (b).  

“Charter Customer Information” shall have the meaning set forth in Section 10.1.

“CheckFree” means CheckFree Service Corporation.

“Confidential Information” shall have the meaning set forth in Section 10.1.

“Connected Subscriber” shall have the meaning set forth in Schedule F.

“Consolidator” means a bill aggregator.  Currently the Consolidator Services are provided directly through a specific Consolidator, CheckFree, including whichever interfaces, functionality and consumer service providers as CheckFree, in CheckFree’s sole discretion, decides to utilize.

“Control” (and derivations of the word) means the possession of the power to direct the management or policies of an entity, whether through the ownership of a majority of the voting securities, by contract, or otherwise have legal ability to direct the management or policies of an entity.

“Conversion Bonus” shall have the meaning set forth in Schedule F.

“Conversion Date” means the date upon which the conversion all of Customer’s subscribers for which CSG is not the billing vendor have converted to CSG, as contemplated under Section 12.3(a).

“Converted Connected Subscribers” shall have the meaning set forth in Schedule F.

“CSG” shall have the meaning set forth in the preamble section of the Agreement.

“CSG Components”means the components of the System for which CSG has responsibility or control, as more particularly described in Exhibit H.4 of Schedule H.

“CSG Data Center” means the data processing, operations and network control center and service bureau at CSG's location to be customized, designed, implemented, operated and maintained by CSG in accordance with this Agreement, up to and including the firewall, in order to provide the Services.

“CSG’s Intellectual Property” means trademarks, service marks, other indicia of origin, copyrighted material and art and patents owned or licensed by CSG that may be used in connection with the CSG Services.

“CSG Point of Demarcation” has the meaning set forth in Schedule H, Exhibit H.5.

“Custom Software” means enhancements to the Software requested by Customer.

“Customer” shall have the meaning set forth in the preamble section of the Agreement.

*** Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission.

“Customer Components”means the components of the System for which Customer has responsibility and control, as more particularly described in Exhibit H.4 of Schedule H.

“Customer Data” shall have the meaning set forth in Section 2.7(b).

“Customer’s Intellectual Property” means the trademarks, service marks, other indicia of origin, copyrighted material and art owned or licensed by Customer that CSG may use in connection with the Services.

“Debit Entries” shall have the meaning set forth in Exhibit C-4 (a).

“Deliverables” shall have the meaning set forth in Section 3.8.

“Deposit Materials” shall have the meaning set forth in Section 2.9.

“Designated Environment” shall have the meaning set forth in Section 2.3.

“DFARS” shall have the meaning set forth in Section 2.4.

“Deposits” shall have the meaning set forth in Section 5 of Exhibit C-2.

“Determination Date” means the last day of the month that is 62 months following the Conversion Date, unless extended pursuant to Schedule F.

“Disbursements” shall have the meaning set forth in Section 5 of Exhibit C-2.

“Documentation” shall have the meaning set forth in Section 2.1(a).

“Effective Date” shall have the meaning set forth in preamble section of the Agreement.

“Early Removal” shall have the meaning set forth in Schedule F.

“Enhanced Past Due Notices” shall have the meaning set forth in Section 3(b)(i) of Exhibit C-2.

“Advanced ESP (AESP) Statement” shall have the meaning set forth in Section 3(a)(i) of Exhibit C-2.

“Event Record” means CSG's method of declaring a change to a production system.

“FAR” shall have the meaning set forth in Section 2.4.

“Financial Audit(s)” shall have the meaning set forth in Section 12.14.

“Government” shall have the meaning set forth in Section 2.4.

“HSD” shall have the meaning set forth in Section 2.2(a).

“Implementation/Conversion Services” shall have the meaning set forth in Section 2 of Exhibit C-1.

“Incentive Bonus” shall have the meaning set forth in Schedule F.

*** Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission.

“Incident” means any event that is not part of the standard operation of a service and that causes, or may cause, an interruption to, or a reduction in, the quality of that service.

“Indemnification Obligations” shall mean the obligations of a Party provided in this Agreement to indemnify, defend or hold harmless the other Party and pay damages awarded against, and fines imposed on, the other Party.

“Initial Term” shall have the meaning set forth in Section 1.2.

“Initial Termination Date” means December 31, 2014; provided that if the Determination Date is a different date as a result of either (a) the Conversion Date occurring in a month other than October 2009, or (b) an extension of the Determination Date under Schedule F, the Initial Termination Date will be revised to be the Determination Date.

“Instructor Day” shall have the meaning set forth in Schedule G.

“Interface Projects” shall have the meaning set forth in Section 3.9.

“Interim Agreement” shall have the meaning set forth in Section 2.4 of the Agreement.

“Interim Determination Date” shall have the meaning set forth in Schedule F.

“IPL” means initial program load.

“Key Personnel” mean those persons employed by CSG who (i) have a key role in the delivery of the Services to Customer, and (ii) have direct contact with Customer.

“LOA” shall mean Letters of Agreement.

“License Software” shall have the meaning set forth in Section 2.2(b).

“Maintenance” means CSG’s updating of software and hardware in order to meet changing requirements, bug fixes, hardware upgrades, etc.

“Management Performance Review Meetings”shall have the meaning set forth in Exhibit H.8 of Schedule H.

“Minimum Commitment” means *********** ********** ****** over the period beginning on the first day of the month immediately following the ********** **** and ****** ** *** ************* ****.  

“Minimum Fee” means an amount equal to $********* in **** ***** that there are ********* or ***** ********* ***********.

“Month End Processing” means activities performed by CSG in its computation and delivery of Customer's monthly financial reports and related financial output.

“Monthly Fee” means the total BSC and VSF payable in a billing month.

“MSAG” means Master Street Address Guide.

*** Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission.

“National Holidays” shall mean New Years Day, Memorial Day, Fourth of July, Labor Day, Thanksgiving Day, day after Thanksgiving Day and Christmas Day.

“Network Participants” shall have the meaning set forth in Exhibit C-4(a).

“Operational Audits” shall have the meaning set forth in Section 12.13.

“Parties” shall have the meaning set forth in the preamble section of the Agreement.

“Party” shall have the meaning set forth in the preamble section of the Agreement.

“PIR” refers to Product Integration Review and shall have the meaning set forth in Schedule F.

“Print and Mail Services” shall have the meaning set forth in Section 1 of Exhibit C-2.

“Prior Agreement” shall have the meaning set forth in the Recitals.

“Problem” means the underlying cause of one or more Incidents.

“Production Environment”means the Environment or Environments maintained by CSG in the CSG Data Center and used by Customer for live support of its business.

“Products” shall have the meaning set forth in the Recitals and as further defined in Section 2.1(a).

“Recitals” shall refer to the recitals made in the preamble section of the Agreement.

“Records” shall have the meaning set forth in Section 12.16.

“Recurring Services” shall have the meaning set forth in the Recitals.

“Reimbursable Expenses” shall have the meaning set forth in Section 5.1.

“Releasees” shall have the meaning set forth in Section 1.4.

“Required Equipment” shall have the meaning set forth in Section 5.7(a).

“Risk Management Services” shall have the meaning set forth in Section 1 of Exhibit C-3(b).

“SAS 70 Type II Audits” shall have the meaning set forth in Section 12.15.

“Seat” shall have the meaning set forth in Schedule G.

“Services” shall have the meaning set forth in the Recitals.

“Service Component” shall mean the components of the system specifically defined in Schedule H (Section H.5 Table E)

“Service Availability” means the times and periods that the Services are available to Customer as set forth in Schedule H.

*** Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission.

“Service Desk”shall have the meaning set forth in Exhibit H.9 of Schedule H.

“Service Review Meetings” means regular meetings that are held between representatives of CSG and Customer specifically to discuss issues arising from the delivery and performance of the Services.

“Severity”shall have the meaning set forth in Schedule H.

“SLA” or “Service Level Agreement”means the service level agreement in Schedule H.

“Software” shall have the meaning set forth in Section 2.1(a).

“Software Products” shall have the meaning set forth in Section 2.7(a).

“Source Code Agreement” shall have the meaning set forth in Section 2.9.

“SOX Laws” means the Sarbanes-Oxley Act of 2002, applicable rules and regulations issued by the SEC and applicable rules and regulations of the Public Company Accounting Oversight Board including, without limitation, provisions relating to internal controls over financial reporting, as any of the foregoing may have been and/or may be amended from time to time.

“SPA” shall mean system principal agent.

“Standalone Voice Subscriber” shall have the meaning set forth in Schedule F.

“Statement Closing Date” has the meaning set forth in Schedule H, Exhibit H.5.

“Statement of Work” shall have the meaning set forth in Section 3.2.

“Strategic Business Unit” or “SBU” means a dedicated team formed by CSG exclusively for the support of Customer.

“Subscriber Months” are calculated as of any date by *********** the ****** of ********* *********** in **** ***** ********* *** ********** ****, up to and including the applicable date.  For example, and not by way of limitation, if ******** *** ********* ********* *********** ** *** ***** ********* *** ********** **** (***** *) and ********* ********* *********** ** *** **** ********** ***** (***** *), **** ** ** ***** ** ******** *** ******* ********** ********** ******.

“Subscribers” shall mean Customer’s Connected Subscriber accounts for the purposes of Exhibits C‑3(a) and C-3(b).

“Subscriber Statements” shall have the meaning set forth in Section 2 of Exhibit C-2.

“Successor Entity” shall have the meaning set forth in Section 12.7.

“Supplies” shall have the meaning set forth in Section 3(a)(ii) of Exhibit C-2.

“Support Services” shall have the meaning set forth in Section 4.1.

“System Sites” shall have the meaning set forth in Section 5.7(b).

*** Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission.

“System Outage” means unavailability or severe degradation of a system resource during a period when the CSG System is scheduled to be available to Customer.

“TCB” means Terminal Control Block(s) and shall have the meaning set forth in Schedule F.

“Technical Services” shall have the meaning set forth in Section 3.2.

“Technical Services Request” shall have the meaning set forth in Schedule 3.9.

“Technical Service Hours Credit” has the meaning set forth in Section 3.2.

“Termination Discontinuance Fee” has the meaning set forth in Section 6.4.

“Termination Liability” shall mean any discontinuance fees of any kind, including without limitation, those listed in Sections 6.4 and 12.7, the fees, rates, amounts, charges, costs, damages, or term similar to any of the foregoing, except that it shall not refer to fees owed by Customer to CSG for Products and Services delivered by CSG to Customer prior to the effective date of termination of this Agreement.

“Test Environment” means the Environment or Environments maintained by CSG in the CSG Data Center and used by Customer for testing Product releases.

“Third Party Licenses” shall have the meaning set forth in Section 2.6.

“Third Party Software” means software (a) necessary for use of the Products and/or Recurring Services, but not embedded in the Products, and (b) listed in the Designated Environments, as the Designated Environments may changed as permitted by this Agreement.

“Transaction” means a bill distributed by CSG to a Consolidator as the direct result of a Subscriber’s enrollment to receive such Subscriber’s bill from Customer through such Consolidator.

“Training Environment” means the Environment or Environments maintained by CSG in the CSG Data Center and used by Customer to train its personnel on use of the Products and Services.

“User” means the Customer’s subscriber (normally, but not limited to, an individual consumer) who receives the electronic billing summary and/or detail billing information.

“User Data File” means business rules and parameters that govern Customer operations within the CCS/ACP applications.

“Updates” shall have the meaning set forth in Section 4.1.

“Vendor” shall have the meaning set forth in Section 4(b) in Exhibit C-3(b).

“Voice Services Fee” or “VSF” shall have the meaning set forth in Schedule F.

“Voice Subscriber” shall have the meaning set forth in Schedule F.

“Warranty Period” shall have the meaning set forth in Section 8.1.

*** Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission.

SCHEDULE B

PRODUCTS

Subject to the terms and conditions of the Agreement, Customer licenses the Products in this Schedule B (as further described below and at CSG’s customer extranet site located at https://my.csgsupport.com) from CSG:

Bulk License Software

ACP/Advanced Customer Service Representative® (ACSR®)

Advanced Customer Service Representative® Web Enabled (ACSR® (Web Enabled))

ACSR® module for High Speed Data

ACSR® module for Telephony

CSG Vantage®

Customer Interaction Tracking® (CIT®)

CSG Statement Express™

CSG Screen Express

The Products provided in this Schedule B are not exhaustive and Customer may elect to procure other Products at the rates provided in Schedule F or as mutually agreed to by the parties.  Further the provision of the Products listed herein does not mean that they are included within the BSC.

Product Descriptions

ACP/Advanced Customer Service Representative® (ACSR®). CSG’s Advanced Convergent Platform (ACP) provides an “easy to use” fully functional customer care and billing tool (Windows or Web based), that can be used to perform many customer relationship management functions.  ACSR® is a graphical user interface for CSG’s CCS and ACP service bureau subscriber management systems. ACSR® significantly reduces training time and eliminates the need for CSRs to memorize transactions and codes.  CSRs instead may access reference tools, help screens and subscriber data. ACSR® is designed so that module-based functionality such as CIT can be added as needed and also includes various interfaces to allow third party applications to interact with the domain and embed applications throughout designated windows. A Customer Service Representative (CSR) can create a customer entity, a customer can have multiple accounts at a single location or a location can have multiple customers, initiate an order and job/work order request for multiple lines of business (Video, Voice, Data), enter notes, trouble tickets, and view customer information.

ACP/ACSR also has the ability to analyze customer and order history, setup and perform collection and delinquency treatment tasks, add, swap, perform equipment operations, track and handle complaints, and perform dispatching functions. In addition, (ACP/ACSR) can automatically create a work order/ job or multiple jobs, chain time slots together for job scheduling, offer customer discounting across all of a customers’ accounts and can bill for services immediately or wait for all items on an order to be billed together.  

ACSR® Web Enabled. ACSR (Web-Enabled) will permit Customer to utilize the Citrix ICA technology to transfer application software from the desktop to a “server-based” environment.  The ICA technology enhances the functionality of ACSR and ACSR-related desktop call center applications (including ACSR module of High

*** Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission.

Speed Data, ACSR module of Telephony, CIT, Screen Express, and Statement Express) by allowing Customer to utilize these applications via a certified web browser.  

ACSR® module for HSD. The ACSR module of HSD allows customers, through the graphical user interface, to access subscriber information on CCS and ACP as it relates to customers’ offering of HSD services.

ACSR® module for Telephony. The ACSR Module for Telephony provides customer management, service ordering and fulfillment and usage processing for telephone and HSD subscribers.  Video, telephony and HSD services may be managed by a single customer management package.  Included in the ACSR Module for Telephony are the Graphic User Interface to support customer management, the Service Delivery System, the Usage Handling System and Application Administration through a new back office application.  The ACSR Module for Telephony also supports development of downstream interfaces to provide external service elements to third party provisioning partners.

CSG Vantage®. Vantage is a database that enables customers to evaluate product and service performance, conduct customer analysis and lifetime values, and transform raw data into real-time reports and graphs. CSG’s Vantage is a highly flexible decision support product that allows customers to generate customized reports based on their business needs. The product is often used for commission reporting, operational analysis and management, royalty reporting, campaign analysis, troubleshooting, and a variety of other applications designed to provide insight to market and customer behavior. In addition, Vantage features interactive applications that allow clients to target their customers (down to the individual subscriber level) through statement messaging and mass adjustment applications).  

Customer Interaction Tracking® (CIT®).  CIT® is an add-on module offered with ACSR® that provides enhanced methods for tracking the interaction with the customer base. The interaction may be manually initiated by a CSR or they may be automatically generated by the Customer Care and Billing System (e.g., Past Due letter sent, Statement generated, Non-Pay Disconnect generated, etc.). CSR’s use CIT to enter notes, log information, and schedule follow-up actions. Together, these components enable clients to maintain a complete history of interactions and account activities with their customers, both internally and externally.  It provides note taking functionality as well as an interaction history feature that allows specific actions to be recorded in a transaction history log. CIT® also allows for the scheduling of customer call backs and assignment capabilities.  These call backs can be reviewed by management as well as moved between CSR’s.

CSG Statement Express™.  CSG Statement Express™ electronically stores, retrieves and prints an ESP® statement exactly as it appears to subscribers, including customized statement messages and advertisements. CSG Statement Express™ works in either a stand-alone capacity or integrated with ACSR®.  CSG Statement Express enables CSRs to view a customer’s bill exactly as the customer sees it. The system can be queried by account number and by cycle date to view the exact statement image, which can also be printed or reprinted on a local printer. Used in a stand-alone environment or integrated with CSG's enhanced billing applications, such as ACSR, CSG Statement Express offers CSRs the ability to be on the same page as your customers. By viewing the same bill that your customers receive, CSRs can more effectively answer their questions and provide meaningful explanations about their bill.

CSG Statement Express has incorporated an open API (application program interface) version so you can view statement images in PDF or HTML formats. Through the API, you have access to your statement image allowing you to integrate it into your self-care application or billing system.  CSG’s ACSR application also accesses the statement image via the API.

*** Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission.

CSG Screen Express®.  Integrated with CSG ACSR® and the call center’s ACD telephony switch, CSG Screen Express® provides incoming call/ACSR® screen synchronization at the CSR workstation. Linking with a resident Automatic Call Distributor (ACD), the CTI server simultaneously routes the call to the CSR’s phone while bringing up the caller’s account information on the CSR’s desktop. In addition, CSG Screen Express® provides basic software-based operations of the CSR’s physical telephone through a direct soft phone feature that is integrated with the local / national phone switch.

CSG Workforce Management.  CSG Workforce Management is a client-server application for routing and dispatching activities that receives and updates work orders from Customer’s billing systems and assigns work orders to technicians based on each technician’s skills, location and availability.  

CSG TechNet. CSG TechNet integrates with CSG Workforce Management to allow field technicians to receive and manage work orders on a wireless device without dispatcher assistance.

*** Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission.

Exhibit B-1

Additional Product Information

A.ACPx.  ACPx, CSG’s current product platform, will provide customers with expanded tools and capabilities (order workflow, product configurator, offer management, provisioning, trouble ticketing, and advanced Web services) to better support flexible packaging and pricing of voice, video, data, and content service bundles.  Additionally, it will allow customers to more quickly and accurately bring new services (wireless, business services, advanced services, content) to market profitably.  ACPx will continue to be offered via a hosted solution to our customers and leverage the ACP billing engine, as well as integrate with key CSG ancillary products like Care Express and Workforce Express.

B.  Care Express Self-Care with Offers.  The integration of CSG’s Care Express suite with PC and OFM allows customers to define all product offers in a single location and be distributed to each channel application supported.  Care Express Self-Care now supports this integration and allows clients to own the definition and change management process around offers that are displayed through the Self Care application suite. 

C. CSG IBR.  CSG Intelligent Business Reporting (“IBR”) provides customers with a self-service, interactive, web enabled reporting platform designed to provide CSG's customers' business users ("Business Users") direct access to CSG's reporting store(s).  CSG Vantage will be the primary reporting store.  The CSG IBR product allows Business Users to interact with pre-defined reporting templates within reporting packages created, hosted, and delivered by CSG.  The reporting packages and templates within packages are designed to meet specific business reporting functions.

D.  CSG Vantage® Plus. CSG Vantage Plus is a reporting tool containing a browser-based reporting module that allows customers to view and download online CCS and ACP system generated reports from one application.  CCS and ACP reports may be accessed in HTML, PDF, and CSV formats.  The advanced application provides secured web access to reports, and can be deployed at the enterprise or local levels. The application delivers centralized viewing and downloading all from one application, thus reducing paper, printing, third party software, and staffing costs.  

E.  Application Integration Toolkit (AIT). AIT is an interface layer that allows third party applications to be included in the ACSR menu bar and opened within an internal / external web browser while sharing information from ACSR to help reduce keystrokes and mistyping by the call center agents.  This is a configuration based interface that does not require programmatic changes by application developers.

*** Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission.

Schedule C

RECURRING SERVICES

Subject to the terms and conditions of the Agreement, including but not limited to the applicable Exhibit, if any (as identified below), CSG shall perform the Services in this Schedule C (as further described below and at CSG’s customer extranet site located at https://my.csgsupport.com) for Customer:

Communications Control System for video, high speed data and telephony (CCSâ) and ACP	Exhibit C-1
Additional Services Information	Exhibit C-X
Print and Mail Services	Exhibit C-2
Financial Services	Exhibit C-3
Electronic Payment Services (Paybill Advantageâ)	Exhibits C-3(a)
Risk Management Services (*******)	Exhibits C-3(b)
Card Payment Gateway Service	Exhibit C-3 (c)
Credit Card Processing	Exhibit C-3 (d)
CSG Care Express® – Service Bureau	Exhibit C-4
Care Express® Services	Exhibit C-4(a)
CSG Systems, Inc. Business Continuity/Disaster Recovery Plan	Exhibit C-5
CSG Voice Services	Exhibit C-6
CSG Internal Process for Voice House Population and MSAG Loads	Exhibit C-6(a)

The Services provided in this Schedule C are not exhaustive and Customer may elect to procure other Services at the rates provided in Schedule F or as mutually agreed to by the parties. Further the provision of the Services listed herein does not mean that they are included within the BSC.

Recurring Services Description

Communications Control System for video, high speed data and telephony (CCS) and Advanced Convergent Platform (ACP).  CCS and ACP are outsourced, transaction-driven customer care and billing systems that operate high-volume capacity for the video, HSD and telephony industries. CCS and ACP operate with the ACSR front-end graphical user interface (GUI).  CCS and ACP are capable of automatically performing specific functions including collections, write-offs, past-due notices, rate increases, and discounts.  . CSG’s ACP provides an “easy to use”, fully functional customer care and billing tool (Windows or Web based), that can be used to perform many customer relationship management functions.  A Customer Service Representative (CSR) can create a customer entity, a customer can have multiple accounts at a single location or a location can have multiple customers, initiate an order and job/work order request for multiple lines of business (Video, Voice, Data), enter notes, trouble tickets, and view customer information.

ACP also has the ability to analyze customer and order history, setup and perform collection and delinquency treatment tasks, add, swap, perform equipment operations, track and handle complaints, and perform dispatching functions. In addition, (ACP/ACSR) can automatically create a work order/ job or multiple jobs, chain time slots together for job scheduling, offer customer discounting across all of a customers’ accounts and can bill for services immediately or wait for all items on an order to be billed together.

*** Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission.

Order Workflow.  Order Workflow is an ACSR component that allows a CSR to launch into a set of custom workflow screens specific to the call type being handled.  The component delivers a comprehensive view into relevant information including house, account data, notes and interactions tied to a customer’s record.

ACPx.  ACPx, a new product under development at CSG, represents a suite of outsourced, transaction-driven customer-care, billing, and provisioning software programs which provide customer management and convergent information services management to companies in the communications industry.  Namely, enrollment and order processing of new subscriptions, ordering and provisioning on-demand and/or toll service (pay-per-view, video on demand, telephone usage, gaming, etc.) events, scheduling on-site installations and repairs, and providing information regarding customer services and billing.  ACPx will provide customers with expanded tools and capabilities (order workflow, product configurator, offer management, provisioning, trouble ticketing and advanced Web services) to better support flexible packaging and pricing of voice, video, data, and content service bundles.  Additionally, it will allow customers to more quickly and accurately bring new services (wireless, business services, advanced services, content) to market profitably.  Finally, ACPx will continue to be offered via a hosted solution to our customers and leverage the ACP billing engine, as well as integrate with key CSG ancillary products like Care Express and Workforce Express

Print and Mail Services/Advanced Enhanced Statement Presentation (Advanced ESP or AESP).  The Print and Mail Services provide Customer with the opportunity to receive billing services including statement printing and insertion, target marketing communication products, both print and electronic statements, computer letters, past due notices, refund checks, postal verification services, and quality control. Advanced ESP is a software product that intercepts Customer billing data, integrates it with other data and graphics, and then formats the information into a dynamic and customized statement.  Advanced ESP provides Customer the flexibility to create customized statements and customer-specific statements. For example, Customer can create customized statements by dynamically printing Customer company logo and graphics on customer’s statements. Customer can create customer-specific statements by adding messages, advertising pages, or advertising inserts to statements. Advanced ESP offers marketing tools that let Customer communicate effectively with customers to build brand loyalty or to market specific services. Advanced ESP’s flexible approach allows Customer to make statement changes in weeks instead of months.  CSG’s AESP also provides selective remit insert options for Business Reply Envelopes in conjunction with customer statements to help reduce envelope costs for select customers. AESP offers Spanish language statements through a text replacement process and use of special characters to help you communicate more effectively with your Spanish-speaking subscribers. AESP uses a weight management program to prioritize and manage inserts more precisely; “fill-to-the-ounce” concept is used to keep mail pieces from exceeding U.S. Postal Service weight restrictions.

Electronic Payment Services (Paybill Advantage).  Paybill Advantage provides Customer’s subscribers with a more convenient way to pay their monthly bill through automatic withdrawal from their checking account.  CSG interfaces with a designated Automated Clearing House (ACH) processor (Mellon Bank) to enable customers to pay their bills electronically. (One-time and recurring)  Payments are initiated through CCS/ACSR and daily EFT transactions are placed on the ACH network for each financial institution to send and receive payments.  CSG also offers a complete EFT reporting package including all pre-note and debits that CSG sends to the ACH processor, as well as rejected transactions and notification of changes that CSG receives from the processor.

*** Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission.

Auto Check Refund Processing. Auto-Check Refund Processing Services process refunds, issue and track checks, and locate and communicate with the Customer. These Services allows the CSR to concentrate on other service-related tasks.  As of the Effective Date of the Restated Master Agreement, Auto Check Refund Processing is provided under a separate Agreement between Customer and CSG (document #5416) dated January 17, 2001 and as amended.

Credit Verification Services (******** Interface).  The basic ******** Credit Verification Services allow Customer to determine whether a potential subscriber qualifies for Customer’s services based on each subscriber’s credit history.  Customer may purchase enhanced ******** Credit Verification Services enabling the Customer to receive a potential subscriber’s credit score.

Risk Management (*******). Risk Management is an integrated application that allows the call center application, ACSR, to interface directly with *******.  In doing so, CSR personnel have a better method to assess the credit worthiness of a particular customer and take actions during the order process based on the credit bureaus response.

Recurring Credit Card Authorization.  Credit card authorization (recurring) provides Customer’s subscribers with a more convenient way to pay their monthly bill through recurring credit payment. CSG offers recurring credit card processing services that enable real time credit authorizations for pre-payments, deposits, and recurring monthly payments.  CSG has established interfaces with Chase Merchant Services, Payment Tech, and First National Bank.  CSG’s credit card interfaces accept American Express, Discover, Visa, and MasterCard transactions.  Payments are fully integrated into CCS and ACSR.  CSG offers complete reporting packages to include card payments that are posted, declined, and are resubmitted

One-Time Credit Card Authorization.  Credit card authorization (1 time) utilizes a one-time credit card transaction to automatically collect payments for monthly services and special circumstances. CSG offers one time credit card processing services that enable real time credit authorizations for pre-payments, deposits, and recurring monthly payments.  CSG has established interfaces with Chase Merchant Services, Payment Tech, and First National Bank.  CSG’s credit card interfaces accept American Express, Discover, Visa, and MasterCard transactions.  Payments are fully integrated into CCS and ACSR.  CSG offers complete reporting packages to include card payments that are posted, declined, and are resubmitted

Cash Register Receipts.  Cash Register Receipts provide the processing of front counter receipts for payment and equipment.  Cash register receipt processing requires specific approved and certified equipment and forms.

Care Express Service Bureau.  Care Express is an Internet product designed to support Broadband service providers in the area of online customer self-service activities. Specific modules within Care Express facilitate Electronic Bill Payment and Presentment and/or Self-Care activities including account management and new subscriber acquisition.  CSG’s Care Express includes four robust modules: Online Bill Payment (EBPP), Online Account Ordering (Self Care), Payment Consolidation and payment Kiosk. Together, they create a powerful online account management platform, which enables customers to view, manage and pay their bills over the Internet for greater convenience. In addition, customers are able to order and maintain services over the Web through a direct interface to CSG’s customer care and billing system.  CSG’s Care Express screens would be customized to be consistent with a customer’s Web Portal Brand.  When consumers come onto a Home page they will be redirected via links (i.e. Account Login) to Care Express pages to perform functions such as Account Maintenance, Bill Review, Order Activation, Change in Subscription, etc.

*** Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission.

Also, Consolidator facilitates the distribution of subscriber statement information such that a subscriber can pay and view their bills online at over 1700 different Consumer Service Providers (CSP). Examples include: Bank websites, Internet portals, Yahoo, msn, America Online, Schwab BillPay, etc.

Module A - Care Express Electronic Bill Payment and Presentment.  This module facilitates presentment of a subscriber’s current bill and past statements in an electronic format via the service providers website. Care Express also enables payment of the current bill with EFT/ACH, credit card or PIN-less debit cards.  In addition, Care Express EBPP allows subscribers to manage account preferences online and suppress hardcopy statements.

Module B - Care Express Self Ordering/Account Management/Customer Acquisition.  This module facilitates customer self-service activities including online ordering and provisioning of services for new subscribers through direct integration with the ACP platform, further reducing the need for call center agent intervention.  Care Express also allows current subscribers to upgrade their services and manage their account information through an Internet interface.

Module C - Consolidator Services. Consolidator Services facilitate the distribution of Subscriber statement information (e.g. bill), in an electronic summary record and electronic .pdf format, to multiple bill aggregation points (e.g. bank website, Internet portal or other personal financial website) as requested by the Subscriber.

Module E – Kiosk is a pre-integrated asset to CSG EBPP and Self Care modules that allow the extension of payment and ordering functions to free standing kiosks.  Used in payment centers and retail locations, Kiosks can be an effective form of brand communication and call center efficiencies when interacting with customers.

Usage Processing.  Usage Processing is a scalable, configurable system that allows the provider to parse multi-service network element event records from a customer provided file format into billable records, apply the appropriate rating and discounting methods, guide them to a subscribers account for billing at the appropriate time, and prepare them for the invoice display to be rendered into the bill in the prescribed format.  The Usage Processing system will provide reports for audit, exceptions, and revenue. The Usage Processing system utilizes a configuration system that allows easy definition of plans and discounts.

CSG SmartLink BOS is an XML interface that enables Customer to integrate its applications to the CSG’s customer care and billing system (the “CSG System”).  The interface utilizes business logic technology to route transactions, make business decisions based on input and response data, and helps to expedite requests and responses.  Message based XML is used for communicating upstream from Customer’s application to the CSG System.  The data communications method for the CSG SmartLink™ BOS interface is TCP/IP. Customer can use either CSG’s External Integration Protocol (EIP) or HTTP to organize request and reply records on the TCP/IP data stream. CSG provides Customer with the CSG Smartlink™ BOS Interface Developers Guide and the XML schemas for the business functions supported by the interface.  XML requests sent by Customer must use the schemas as supplied by CSG and validate successfully against those schemas.  Additional information included in Exhibit C-X.

CSG Voice Services. Includes the infrastructure required to support a voice service offering and the required interactions with the core billing engine, CCS/ACP to manage the customers account, process orders, manage the financials and produce a consolidated bill.  A graphical user interface is provided as an extension of ACSR and is used for managing customer care functions and processes.

*** Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission.

CSG Internal Process for MSAG Loads. Includes the ability to accept a Customer provided guide file and load that into the CSG MSAG validation module. The validation module then compares each voice house against the guide file to validate the address is support for E911 services.

CSG Internal Process for Voice House Population.  Includes the ability to load CCS house information to the voice data base and then parse that information into specific address components. The parsed address is used to support MSAG validation and for provisioning activities.

*** Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission.

Exhibit C-1

Communications Control System (CCS®) & Advanced Convergent Platform (ACP)

1.CCS® Services.  Included within the Products purchased by Customer in accordance with Sections 2.2(a) or 3.1, are the data processing services, applications and other video, HSD and telephony services (“CCS® Services”) as is consistent with Section I.A of Schedule F.  The CCS Services will provide Customer with an on-line terminal facility (not the terminals themselves), service bureau access to CCS or ACP processing software, adequate computer time and other mechanical data processing services as more specifically described in the Documentation.  Customer’s personnel shall enter all payments and non-monetary changes on terminal(s) located at Customer’s offices, or provide CSG payment information on magnetic tape or electronic record in CSG’s format.  CSG and Customer acknowledge and agree that the Documentation describing the CCS Services is subject to ongoing review and modification.

2.Implementation/Conversion Services and Fees.  CSG shall provide installation, implementation and conversion services as described on Schedule G in connection with Customer’s conversion of each Connected Subscriber (the “Implementation/Conversion Services”). For Connected Subscribers added to this Agreement subsequent to the Effective Date of this Agreement, each Party shall pay the other Party the applicable fees set forth in Schedule F for the Implementation/Conversion, if any.

.

*** Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission.

Exhibit C-X

Additional Services Information

A.ACP/ACSR®

Enhanced Account Ledger (EAL). The functionality was designed to provide clients an online view of the statement and ledger that was more representative to what the end user saw on their statements.  In addition, the new consolidated view also makes it easier for CSR’s to access information in one central location, which helps to minimize talk-time. 

Account Hierarchies – Account Hierarchies provides Customers with a basic hierarchical infrastructure where accounts can be linked together in a hierarchical manner to support multiple lines of business, as well as Business-to-Business accounts.  Multiple groups will be created that connect subservient accounts across the entire business organization

B.ACPx

ACSR® with Offer Management (OFM).  ACSR with Offer Management supports the implementation of the offer constructs that have been defined within Product Configurator.  With OFM, the call center agents have a new user interface that provides them with specific offer metadata defined by marketers that allow them to sell products in a unique fashion

Product Configurator (PC). Product Configurator is defined as a centralized application supporting the definition of attributes required to operate and customize products that are sold and delivered within a CSG Customer’s business. PC provides a common point of configuration for products and offers.

C.Application Object Interface (AOI).  Application Object Interface enables CSG clients to programmatically develop customized external applications to access and retrieve information directly from CSG’s Advanced Customer Service Representative (ACSR) program.  With AOI, you can request specific customer-related information from ACSR, open predefined windows in ACSR, and request certain status updates from ACSR.  These external client applications can exist on the same desktop as ACSR or run on a remote server selectively communicating with all the client workstations.

D.ACSR Leads Tracking.  CSG's ACSR Leads Tracking enables you to effectively track each interaction between the customers and your company—whether in the call center, in the sales force, or any other department your customer may need to interact. Information about each interaction is collected in a single area of the customer’s account record providing you the information you need to identify serviceable and non-serviceable accounts, gain a better understanding of which efforts are most effectively working for your company, and eliminating the risk of losing potential customers and opportunities.

*** Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission.

Exhibit C-2

Print and Mail Services

1.Services.  For the fees set forth in Schedule F, CSG will provide to Customer, and Customer will purchase from CSG, Customer’s requirements for the printing and mailing of monthly statements to Customer’s Connected Subscribers (the “Print and Mail Services”).  In addition, CSG will provide to Customer all of Customer’s requirements for the printing and mailing of monthly statements to Customer’s subscribers who are not Connected Subscribers (“Additional Subscribers”) pursuant to Attachment A.  

2.Postage.  CSG shall purchase the postage required to mail statements to Customer’s subscribers (“Subscriber Statements”), notification letters generated by CSG, past due notices and other materials mailed by CSG on behalf of Customer. Customer shall pay CSG for all postage expenses incurred in the performance of the Print and Mail Services in accordance with Schedule F.

3.Enhanced Print and Mail Services.

(a)       Enhanced Statement Presentation.

(i)    Development and Production of ESP Statement.  CSG has developed a customized billing statement (the “AESP Statement”) for Customer’s subscribers utilizing CSG’s AESP services.  Customer may request and CSG may provide changes to the AESP Statements pursuant to a separately executed and mutually agreed upon Statement of Work.  Customer may revoke CSG’s rights to use Customer Intellectual Property any time upon written notice to CSG.

(ii)   Supplies.  CSG will suggest and Customer will select the type and quality of the paper stock, carrier envelopes and remittance envelopes for the AESP Statements (the “Supplies”).  CSG shall purchase Customer’s requirements of Supplies necessary for production and mailing of the AESP Statements.  CSG shall charge Customer the rates set forth in Schedule F for purchase of Supplies.

(b)       Enhanced Past Due Notices.

(i)    Development and Production of Enhanced Past Due Notices. CSG has developed a customized enhanced past due notice (the “Enhanced Past Due Notice”) for Customer’s subscribers.  Customer may elect to use CSG’s generic Enhanced Past Due Notice format or have CSG develop custom Enhanced Past Due Notices for Customer.  If Customer elects to have CSG develop custom Enhanced Past Due Notices, CSG will perform the design, development and programming services related to design and use of the Enhanced Past Due Notices  and create the Enhanced Past Due Notices  pursuant to a separately executed and mutually agreed upon Statement of Work.  If Customer elects to have CSG develop custom Enhanced Past Due Notices, CSG will develop one custom format; multiple custom formats shall not be used.

(ii)   Supplies. CSG shall purchase Customer’s requirements of Enhanced Past Due Notices supplies necessary for production and mailing of the Enhanced Past Due Notices.  Customer shall pay CSG the rates set forth in Schedule F for the purchase of such supplies.  Unless Customer requests to use custom paper stock, CSG shall supply the type and quality of the paper stock for generic Enhanced Past Due Notices.  Customer may elect to use custom paper

*** Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission.

stock for generic and custom Enhanced Past Dues.  Enhanced Past Due Notices will be mailed in generic envelopes.

4.Per Cycle Minimum.  Customer must have a ******* of **** ******* ****** per *****, but no more than ****** ***** ******* ****** per *****.

5.Deposit.  As of the Effective Date of this Agreement, CSG holds a security deposit equal to the estimated amount of disbursements for *** (*) ***** as reasonably determined by CSG based upon the projected volume of applicable services to be performed ******* by CSG (the “Deposit”) for the payment of the expenses described in Sections 2 and 3 of this Exhibit C-2 (the “Disbursements”).  If Customer incurs Disbursements greater than the Deposit for any *****, Customer shall, within ***** (**) ******** **** of receipt of a request from CSG to increase the Deposit, pay CSG the additional amount to be added to the Deposit.  CSG will return to Customer a portion of the Deposit if the Disbursements incurred by Customer on a ******* basis are less than the Deposit for ***** (*) *********** ******.  In addition to the foregoing, CSG shall have the right to apply the Deposit to the payment of any invoice from CSG which remains unpaid following the termination or expiration of this Agreement.  Any portion of the Deposit that remains after the payment of all amounts due to CSG following the termination or expiration of this Agreement will be returned to Customer.  Customer shall not be entitled to receive interest on the Deposit while it is maintained by CSG.

*** Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission.

Exhibit C-2

Attachment A

This ADDITIONAL SUBSCRIBER PRINT AND MAIL AGREEMENT (the “Print and Mail Agreement”) is entered into as of the 9th day of February, 2009, (“Effective Date”) between CSG Systems, Inc.®, a Delaware corporation with offices at 9555 Maroon Circle, Englewood, Colorado 80112 (“CSG”), and Charter Communications Holding Company, LLC, a Delaware limited liability company with offices at 12405 Powerscourt Drive, St. Louis, Missouri 63131 (“Charter”), on behalf of itself and its Affiliates (collectively, the “Customer”).  Customer and CSG shall be referred herein individually as the “Party” and collectively as the “Parties.”

WHEREAS, CSG and Customer are parties to that certain Amended and Restated CSG Master Subscriber Management System Agreement entered into as of the 9th day of February, 2009 (the “Master Agreement”), pursuant to which CSG provides Customer’s requirements for Print and Mail Services as  such requirements relate to Customer’s Connected Subscribers; and

WHEREAS, Customer desires to purchase, and CSG will provide Print and Mail Services as it relates to Customer’s subscribers that are not Connected Subscribers and are processing on a non-CSG customer care and billing platform (“Additional Subscribers”).

NOW THEREFORE, in consideration of the mutual promises and covenants contained herein, CSG and Customer agree:

1.Definitions.  Any capitalized terms not defined herein shall have the meaning set forth in the Master Agreement.

2.Master Agreement.  The terms and conditions of the Master Agreement shall apply to the Print and Mail Services provided to Customer pursuant to this Print and Mail Agreement.  If there is a conflict between the terms of the Master Agreement and this Print and Mail Agreement, the terms of this Print and Mail Agreement shall control solely with respect to the Print and Mail Services provided for Customer’s Additional Subscribers.

3.Fees.  Notwithstanding anything set forth in Schedule F of the Master Agreement, CSG shall provide Customer the Print and Mail Services for its Additional Subscribers for the fees set forth in Attachment A-1.

4.Term.  Unless earlier terminated pursuant to Section 6.1 of the Master Agreement, this Print and Mail Agreement shall continue until January 22, 2010 (the “Initial Term”), and shall automatically be extended for additional ******** terms (the “Additional Terms”) unless either party gives the other party not fewer than ****** (**) **** prior written notice of such party’s intent not to extend.  In the event the Master Agreement terminates with respect to Connected Subscribers, the terms and conditions of the Master Agreement, including this Print and Mail Agreement shall survive solely with respect to the printing and mailing of monthly statements to Customers’ Additional Subscribers described herein.

5.Communication Lines.  CSG shall provide, at Customer’s expense, a data communications line from the CSG data processing center to Customer’s data processing center.  Customer shall pay all fees and charges incurred by CSG in connection with the installation and use of and peripheral equipment related to the data communications line in accordance with the fees described below.

*** Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission.

6.Technical Services.  Any consultancy services provided by CSG during the term of this Print and Mail Agreement shall be provided as Technical Services.  CSG agrees to perform any Technical Services in a timely and professional manner. The fees to be paid by Customer in connection with any Technical Services shall be set forth in the applicable Statement of Work.  Upon commencement of Print and Mail Services for each new set of Customer’s Additional Subscribers, CSG shall provide, on an *********** beginning with the first full month following commencement of services, *********** (***) ***** of Technical Services to Customer **********.  Such Technical Services must be used within each ************ period, and will not carry over into future ************ periods. 

7.Per Cycle Minimum. Customer agrees to use commercially reasonable efforts to spread Additional  Subscriber statement volume over multiple cycles such that once Customer has successfully completed the conversion of all of Customer’s Additional Subscribers to CSG’s Print and Mail Services, Customer’s Additional Subscriber statement volume is spread over a ******* ** ******* (**) ****** *** *****.

8. Data Transmission.  Customer shall electronically transmit all data to CSG in a format approved by CSG.  Customer shall procure, at its expense, all software and equipment necessary for the transmission of data to CSG, and Customer shall be responsible for retransmission of data if any errors occur during transmission.

9.License.  Pursuant to the terms and conditions of Section 2.2(b) of the Master Agreement, during the term of this Print and Mail Agreement, Customer has a license to use the Products identified in Attachment A-2 on the number of workstations set forth in Attachment A-2.

10.Exclusivity.

(a) During the Initial Term, CSG shall be Customer’s sole and exclusive provider of Print and Mail Products and Services for Customer’s Additional Subscribers.  If, during the Initial Term of this Print and Mail Agreement, Customer purchases, is assigned or otherwise acquires entities which are utilizing print and mail products and services of a third party vendor for statement production, Customer shall begin using CSG’s Print and Mail services for such subscribers as soon as commercially reasonable after the termination or expiration of the agreement with such third party vendor.

(b) In consideration of the terms set forth in subparagraph (a) above, CSG agrees that on every other anniversary of the Effective Date, Customer may request that CSG and Customer use reasonable efforts to re-negotiate, in good faith, the fees set forth in Schedule F provided: (i) Customer, in good faith, provides CSG with pricing from at least *** (*) ***** ***** *** **** ******** showing a *** ******* (*%) ******* compared to the pricing under this Print and Mail Agreement (limited to ***** **** *** ********** **** **********, *****, and ******** ********* ****); (ii) such **** *** ***** ** ******* ******** ***** *** ********** (** ***** *** ********** **** ********* ** ********), including, but not limited to, ***** *** ********** ********* *** ******** and ********, ****** ** **********, **** ** ********* and ******* ********** ******* for ******** and ********; and (iii) such ****, when presented to CSG, will be *********** ** * ***** ***** *******’******* ********* that the ******* *** *********** ***** ****** **** *** ************ *** ***** in (*) and (**) above.  The ***** ***** ******* **** ** ******** ** ********, subject to CSG’s consent, not to be withheld or delayed unreasonably, and the ********** **** ***** ** **** **% by **** ** *** *** ********.  In ******* **** pursuant to this Section, Customer *** ***

*** Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission.

reveal to ************************************************************************** this Print and Mail Agreement.  Upon ******************************************** this Section, CSG will within ****** (**) **** provide ***************************************************************************************************** in (*)-(***) above.  If CSG does not ********************************************************, ****************************************************************************** without ******* upon *****************************. 

(c) In addition, on or about every ******** (**) ******, commencing on the date ******** ****** following the Effective Date, Customer and CSG agree that the parties shall meet at a mutually agreed upon location to review CSG’s internal roadmap for the Print and Mail Products and Services and to discuss additional features, functionalities and/or services from CSG that Customer may request.  If during the discussion, Customer requests a new feature, functionality, or service from CSG that constitutes a standard feature and functionality material to the statement for video, high speed data and telephony not then available through the Print and Mail Products and Services, Customer may request in writing that CSG include such feature, functionality, or service in the Print and Mail Products and Services.  As soon as commercially practicable, but under all circumstances within ****** (**) **** of receipt of Customer’s reasonably detailed request, CSG will respond in writing with a proposal specifying in reasonable detail the estimated deliverable timetable(s) for such requested features and/or enhancements.  If such proposal is acceptable to Customer, then the parties may enter into a Statement of Work under mutually agreed upon terms (including additional costs, if such development work is done exclusively for Customer and is not part of CSG’s standard Print and Mail Products and Services offered to its other customers) relating to such feature or enhancement.

(d) If the parties cannot mutually agree upon a Statement of Work for new features, functionality, or services in accordance with the procedures set forth above within *** (**) **** of the date Customer responds to CSG’s proposal, Customer’s request will be escalated within each organization to reach a final resolution.  Such meeting shall establish a negotiation schedule of not less than ****** (**) **** for the resolution any issues with regard to the Statement of Work for the Customer-requested feature, functionality, or service.  If the parties cannot resolve such dispute pursuant to the foregoing sentence using their good faith and reasonable efforts, Customer may terminate the Print and Mail Services pursuant to this Print and Mail Agreement without penalty or being subject to damages in any way related to such termination provided Customer gives CSG ****** (**) **** prior written notice.

11.Services and Performance Standards.  CSG shall provide the Print and Mail Services in accordance with the terms set forth in Schedule A-3 attached hereto.

12.Entire Agreement.  This Print and Mail Agreement and attachments hereto constitute the entire understanding between the parties hereto with respect to the specific subject matter hereof and supersede all prior agreements and understandings relating to such limited subject matter. 

*** Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission.

13.Schedules and Attachments.  The following Attachments shall be construed to include the following: 

Schedule A –1 Print and Mail Fees for Additional Subscribers

Schedule A–2License Products

Schedule A-3Services and Performance Standards

IN WITNESS WHEREOF, the Parties have executed this Print and Mail Agreement as of the Effective Date.

CHARTER COMMUNICATIONS HOLDING COMPANY, LLC	CSG SYSTEMS, INC. (“CSG”)
(“CUSTOMER”)
By: /s/ Joseph R. Stackhouse	By: /s/ Robert M. Scott
Name: Joseph R. Stackhouse	Name: Robert M. Scott
Title: SVP	Title: E.V.P.

*** Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission.

Exhibit C-2

Attachment A

Schedule A-1

Print and Mail Fees for Additional Subscribers

The following fees shall pertain solely to CSG’s processing of Additional Subscriber Statements.

ITEM/DESCRIPTION	UNIT OF MEASURE	PRICE
I.ESP STATEMENT PROCESSING FEES
A.Statements (Duplex) Black Print
1.First Physical Page with Insertion of Statement and Remit Envelope, Address Cleansing for CASS Certification, and Mail Preparation (******** ****** ********* *** *******)	*********	$******
2.Additional Statement Pages (******** *****) (Note 1)	******** ****	$******
3.Additional ESP Ad Page (******** *****) (Note 2)	******* ****	$******
B.Setup Fee (for cycles less than ***** ******* **********) (per *****, per ****** *********)	***	$*****
C.Print Suppression Fee (for statements processed through ESP but not printed)	*********	$******
II.PRINT AND MAIL ANCILLARY SERVICES FEES
A.Manual Statement Insertion (statements hand inserted into flat envelopes) (******** ******* ********)	*********	$****
B.Subscriber Statement Rerun (Note 3)
1.Set-up Fee (per *****, per ****** *********)	*** *******	$******
2.Statement Fee (per *********, per ****** *********) (******** *****)	*********	$******
C.Statement Checkers (Duplex) Black Print Only - Maximum of *** statements per ***	**********	$******
D.Statement Test Run – Maximum of ***** Statements per *** - Available for Processing Monday through Friday from **** a.m. to **** p.m. Central time	**********	$******
E.Pulled Statement	*********	$****
III.PAPER AND ENVELOPES (Note 4)
A.Statements
1.ESP Statement Paper	****	*** ****
2.ESP Carrier Envelope	********	*** ****
3.ESP Remit Envelope	********	*** ****
4.Other Statement Paper	****	*****
5.Other ESP Carrier Envelope	********	*****
6.Other ESP Remit Envelope	********	*****
7.Other Miscellaneous Shipping Materials	****	*****
8.Paper/Envelope Set-up Revision	*** *******	$******
IV.INSERTS
A.Printing Services
1.Marketing/Ad Inserts	****	*****
2.Other Communication	****	*****
B.Processing (maximum of * ******* per ****** *********) (per ****** ***)
1.Non-CSG Printed Inserts (per ****** per ****** *********)	****	$******
2.CSG Printed Inserts (per ****** per ****** *********)	****	$******
C.Late Insert Notification (per ****** *********)	*******	$******
D.Late Arrival of Non-CSG Printed Inserts (per ****** *********)	*******	$******
E.Holds or Notification of Insufficient Inserts (per *******, per ****** *********)	**********	$******
G.Destruction of Inserts - per ***** *******.  Minimum of ***** *******; volumes rounded to next highest *** ********.	***** *******	$*****
H.Insert Banding	******	$******
I.Affidavit (per *****, per ****** *********) (Note 5)	*** *******	$*****
V.POSTAGE	*** *****	** ****
VI.  OPTIONAL PRESORT BUREAU	*** *****	** ****
VII. CD-ROM & DVD
A.Original - (******** ******* ****)	**** *****	$******

*** Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission.

ITEM/DESCRIPTION	UNIT OF MEASURE	PRICE
B.Duplicate CD-ROM (price each) (******** ******* ****)	**	$*****
C.Duplicate DVD (price each) (******** ******* ****)	***	$*****
VIII.ENHANCED PAST DUE NOTICES
A.Enhanced Past Due Notice Start-Up Fee	*** *******	*****
B.Enhanced Past Due Notice Processing (Black print only. Including Generic Paper Generic Carrier Envelope and Generic Remittance Envelope) (per ******, per ****** *********)
1.First Physical Page with Insertion of Document & Return Envelope, and Mail Preparation	*** ****	$******
2.Each Additional Physical Page (with Insertion of Document)	*** ****	$******
C.Custom Enhanced Past Due Notice Processing (assumes use of Custom Paper and/or Custom Envelopes)(******** ***** *** *********)
1.First Physical Page with Insertion of Document & Return Envelope, and Mail Preparation	*** ****	$******
2.Each Additional Physical Page (Includes Insertion of Document)	*** ****	$******
3.Past due Notice Paper	*** ****	*****
4.Past Due Notice Envelopes	*** ********	*****
5.Custom Paper Set-up Fee	*** *******	$******
IX.CUSTOMER LETTERS
A.Customer Letter Start-Up Fee	*** *******	*****
B.Customer Letter Processing Fee (Black print only.  Includes Generic Paper and Generic Carrier Envelope) (per Letter, per System Principle)
1.First Physical Page with Insertion of Document and Mail Preparation	*** ****	$******
2.Each Additional Physical Page (Includes Insertion of Document)	*** ****	$******
C.Custom Customer Letter Processing (assumes use of Custom Paper and/or Custom Carrier Envelope)(Excludes Paper and Envelope)
1.First Physical Page with Insertion of Document and Mail  Preparation	*** ****	$******
2.Each Additional Physical Page (Includes Insertion of Document)	*** ****	$******
3.Customer Letter Paper	*** ****	*****
4.Customer Letter Carrier Envelope	*** ********	*****
5.Custom Paper Set-up Fee	*** *******	$******
X.ESP SUPPORT SERVICES
A.Development and Programming  (Technical Programming Support)	*** ******* *** ****	$******
B.Marketing/Creative Services Support	*** ******* *** ****	$******
D.Statement Design Consultation	*** ******* *** ****	$******
XII.  CSG STATEMENT EXPRESS
A.License Fee	*** **** *** ****	$******
B.Maintenance Fee - *** ****	******** **** ** *******	$*****
C.CSG Statement Express System Installation Fee
1.* – *** *****	*** ****	$*****
2.In Excess of *** *****	*** ****	*****
D.Additional Configuration Support	*** ******* *** ****	$******
E.Documentation	*** ** ******	$******
F.CSG Statement Express Viewing Option (Note 8)
1.CSG Solution (data stored by CSG)
a.* ****** of Statement Viewing	*** **** *****	$******
b.** ****** of Statement Viewing	*** **** *****	$******
XIII. DATA COMMUNICATIONS.
A.Direct Connect to CSG Statement Processing Center
1.On-Time Set-up Fee (Note 10)	*** ***** *** **** **********	$********
2.       ******* Maintenance Fee	*** ****** *** **** **********	$******
XIV CONVERGYS ON DEMAND API  (Note 11)	********	**********

*** Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission.

Forms Pricing:

ITEM/DESCRIPTION	UNIT OF MEASURE	PRICE
Statement Paper - 7 x 11, 20#, 1-color	*** ****	$******
Statement Paper - 7 x 11, 20#, 2-color	*** ****	$******
Statement Paper - 7 x 11, 20#, 3-color	*** ****	$******
Statement Paper - 8 1/2 x 11, 20#, 1-color	*** ****	$******
Statement Paper - 8 1/2 x 11, 20#, 2-color	*** ****	$******
Statement Paper - 8 1/2 x 11, 20#, 3-color	*** ****	$******
Carrier Envelope - 7 x 11 Statement Size, 20#, 1-color	*** ********	$******
Carrier Envelope - 8 1/2 x 11 Statement Size, 20#, 1-color	*** ********	$******
Remit Envelope - 7 x 11 Statement Size, 20#, 1-color	*** ********	$******
Remit Envelope - 8 1/2 x 11 Statement Size, 20#, 1-color	*** ********	$******

NOTES:

(1) An additional physical page means text items, such as billing details or system-generated statement messages that overflow onto an additional physical page with no more graphics than those graphics tied to messages via the statement message module and no programmer intervention.  The page may include static company information, such as policies and procedures, payment locations, franchise authorities, etc.  Only graphics from the ESP graphics library may be used on the additional physical page.  Set-up and changes to this page are billed at the *********** *** *********** ***.  Statements with page counts that exceed the standards for processing on automated insertion machines are subject to the ****** ********* ********* ***.

(2) An ESP Ad Page means targeted messages, coupons or advertisements using text, graphics and coupon borders generated on an additional logical page.  A logical page is one side of a physical page.  No reverses or dark photos may be used, only gray scale graphics.  Set-up and changes to this page are billed at the *********** *** *********** ***.  If the Ad Page is printed as an Additional Physical Page, Customer shall be charged the Additional Physical Page rate as defined in Section I.A.2, of this Schedule in addition to the Ad Page rate.

(3) A customer requested subscriber statement rerun shall mean a request initiated by customer to halt the production of subscriber statements.  If such request takes place prior to insertion, customer shall pay the fees listed in this Section (II.B.).  However, if request occurs subsequent to insertion, customer shall pay the ESP Statement Processing Fees as outlined in Section I.A. of this price schedule, plus ********** ***** and ********* for both the original print job and for the subscriber statement reprint.  If customer request is for duplicate statements, customer shall pay the applicable *** ********* ********** **** as outline in Section I.A. of this price schedule, plus applicable paper and envelopes for the duplicate statements.  Reprint charges do not apply to CSG initiated subscriber statement reprints.

(4) Paper pricing is based upon a minimum order quantity of ********** physical statement pages.  Envelope pricing is based upon a minimum order quantity of ********** envelopes and the following specifications:

· Carrier envelope for 7 x 11 statement size: 4" x 7 5/8", 20#, white wove envelope with a side seam.  The envelope has one special open window measuring 15/16" x 3 7/16" with a 11/16" pistol.  The window is placed 3/8" in from the left and 1 1/2" up from the bottom.

· Carrier envelope for 8 ½ x 11 statement size: 4 1/8" x 9 1/2" (same as #10) 20#, white wove envelope with one special poly window measuring 2 1/8" x 4" with a 5/8" pistol.  The window is placed 3/8" in from the left and 1 9/16" up from the bottom.  The endorsement reads "Return Service Requested", with the indicia Presort, First Class, US Postage Paid CSG Mail Services, and is printed in black ink.

· Remit envelope for 7 x 11 statement size: 3 3/4" x 7 1/8" 20#, white wove envelope with a diagonal seam.  The envelope has one special open window measuring 15/16" x 3 7/16" with a 3/8" pistol.  The window is placed 1/2" in from the left and 5/8" up from the bottom.  The envelope has an inside tint and is printed in black ink.

· Remit envelope for 8 ½ x 11 statement size: 3 7/8" x 8 7/8" (same as #9) 20#, white wove envelope with one special open window measuring 13/16" x 3 1/2".  The window is placed 1/2" in from the left and 5/8" up from the bottom.  The envelope is printed in black ink and has FIMA and special verbiage under the flap.

Should actual Customer order quantities and or specifications vary from those listed above, CSG reserves the right to adjust the pricing based on actual order quantities and/or specifications.  Further, CSG reserves the right to evaluate paper and envelope pricing at the time of ordering should fluctuations in the paper industry result in changes to CSG’s cost.

(5) An affidavit is an official statement from the CSG Insert Control team giving affirmation to the number of statements inserted with any particular insert.  This statement includes the cycle dates for which the insert was run.

(6) The Cycle Support fee shall be assessed to Customer, subsequent to successful site conversion, for ongoing daily cycle support should Customer related issues cause production cycle abends requiring CSG to research and/or resolve any such issues.  The fee shall also be assessed for any cycle support required to execute the rerun of a billing cycle.

(7) The Conversion Fee is based on the amount of time required by the CSG Development and Programming group to develop the necessary interface(s) between Customer’s billing system and CSG for Subscriber Statements, Customer Letters, Enhanced Past Due Notices and/or Reports.  Applicable Conversion Fees are determined after an analysis is performed by CSG, and the deliverables and time frames are specified in a separate Statement of Work to be executed as part of this Agreement.  CSG shall provide the initial statement interface development work to Customer at no cost.  Upon commencement of services, should Customer require additional statement interface development work, such work shall be billed at the Technical Programming Support rate contained in the fee schedule.

(8) The ******* **** ***** charge is assessed against the current month’s statement data frame count excluding full backer pages, full ad pages and blank pages.  If a backer page or ad page contains subscriber statement data, it will be counted as a billable data frame.

*** Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission.

(9) CSG shall make the daily AFP Data Extract File available to Customer for a period of ********* beginning with the date following creation of the daily Extract File.  Should Customer fail to access the file, and the file needs to be restored, Customer shall pay such fee to restore the applicable file. This rate shall be subject to any rate increases as defined in Section 5.3 of the Master Agreement. 

(10) Represents connectivity to one port on the CSG Cisco routers at CSG’s Omaha Statement Processing Center.  Customer is responsible for purchasing, installing and maintaining their own communication line(s) as well as purchasing, installing and maintaining the router(s) that will reside at CSG’s Omaha Statement Processing Center.  The Direct Connect fees include disaster backup in the event of a disaster at CSG’s Omaha Statement Processing Center.  CSG recommends that Customer elect to install a primary data line with a backup data line using separate routers.  This election will provide customer with the necessary backup should a failure occur with the primary data line or primary router.

(11) Provide Customer the ability to access subscriber statement images via an API to CSG’s hosted database—CSG Statement Express for multiple statement viewing formats.  The images can be retrieved in AFP, PDF or HTML formats.  With this application, CSG will continue to host the statement images in the Statement Express database and perform the transformation to ADF, PDF, and HTML at the statement level for each viewing request.  The CSG Statement Express licensed product is a requirement for this solution and Customer will license it under the Agreement. Invoiced annually in December.

*** Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission.

Exhibit C-2

Attachment A

Schedule A-2

Product	Number of Workstations
CSG Statement Express	*****

*** Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission.

Exhibit C-2

Attachment A

Schedule A-3

Services and Performance Standards

The Services include:

Printing, inserting and mailing of all pieces into a specified carrier envelope.

Each mail piece will include the appropriate return envelope as well as the required inserts.  Up to **** (*) inserts (unless the business reply envelope is selectable) may be included with each Additional Subscriber Statement setup.

CSG will ensure that all mail pieces are processed for delivery in accordance with the delivery time frames defined in the Performance Standards section below.

Definitions:

Pieces – Additional Subscriber Statements, Customer letters and past due notices.

Cycle – For purposes of this Amendment, a cycle is defined as the time period beginning at ***** **** and ending at ***** ******** central time.  A cycle can include multiple file transmissions of Additional Subscriber Statements.  As used in this Amendment, the terms “Customer file” or “data file” shall mean a single job for customer.

Turnaround – For purposes of this Amendment, turnaround is defined as the ******* **** ******* the *** ** ************ of an ******** *** ******** **** **** and the ***** ***** *** **** ********** ********** ********* of that ************ ** ********* to the **** *****.  A ****** ********** **** ***** **** ***** ** **** ******** **** ********.

Received – For purposes of this Amendment, Customer files are deemed ******** ** *** *** ** ************ ** ** ********, ******** *** ******** ********* **** ** ***.

Miscellaneous:

CSG will require a minimum of ****** (**) **** from the date of execution of this Amendment to complete all conversions contemplated hereby.

CSG is responsible for notifying Customer if Additional Subscriber Statement delivery time frames will not be met for any reason.  Customer is responsible for notifying CSG if transmission time frames will not be met for any reason.

AESP Programming resources will be utilized to make format changes to the Customer statement, Customer letters and past due notices.  CSG will work with Customer to make those changes as quickly as possible to accommodate Customer requirements.

*** Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission.

Customer will provide raw data from Customer’s billing system for CSG.  The data will be sent to CSG in predetermined format(s) and time frame(s).  The predetermined format(s) will not be changed without approval from CSG.  If the format is changed without CSG’s knowledge, Customer will be required to retransmit the file(s) in the correct CSG approved format.

Customer shall use CSG’s Marketing Services group for the purchase of paper and envelopes.  CSG guarantees that such supplies meet all CSG required specifications and quality standards.

Performance Standards:

Additional Subscriber Statement Delivery – Performance standard measurement begins ***** (**) **** following each new conversion.  CSG will ensure:

*********** (**) **** turnaround (excluding holidays) for ********** ********** ********* *******.  ******** of ********** ********** ********** ******* during the ********** ******* will be ****** within ********** (**) ***** (excluding holidays)

*** Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission.

Exhibit C-3

Financial Services

1. Services. Should Customer choose to use the following Financial Services in this Exhibit,CSG shall provide the Financial Services herein for the fees set forth in Schedule F: One-Time and Recurring Paybill Advantage®, Risk Management Services (******* Interface), Recurring Credit Card Authorization Services, One-Time Credit Card Authorization Services, Card Payment Gateway, and Cash Register Receipts.

2.Compliance with Laws.  Customer will comply in all material respects with all federal, state and local laws and regulations pertaining to consumer credit information (including, without limitation, the Fair Credit Reporting Act, 15 USC, §1681, et seq.), electronic processing and any other financial activity related to the Services provided by CSG under this Exhibit.  In the event of material evidence of fraudulent activity by Customer, CSG may immediately discontinue all Services under this Exhibit.

3.Records.  CSG shall maintain records of the transactions it performs under this Exhibit, but shall not be liable for any damage, loss of data, delays and errors in connection with Services provided hereunder that are beyond CSG’s reasonable control.

*** Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission.

Exhibit C-3(a)

Electronic Payment Services (Paybill Advantage®)

1. Electronic Payment Services.  Should Customer choose to use the following Financial Services in this Exhibit, CSG will provide to Customer for the Fees provided in Schedule F Customer’s requirements for the data processing services for the Connected Subscribers, including reasonable backup security for Customer’s data, to support electronic bill paying services as set forth in Section 2 below (the “Basic Services”) for all of the Subscribers that elect to utilize Customer’s electronic bill payment services.

2.Basic Services

(a)  Consumer Debits. Each Subscriber will have the option to pre-authorize a debit to either their checking account or savings account each month for a predetermined date (to be selected by Customer from a range provided by CSG).  CSG or, if applicable, its third party ACH Originator will be responsible for the disbursement, remittance and settlement of all funds.  CSG will create and submit a pre-authorized payment disbursement file according to bank industry standards (National Automated Clearing House Association, “NACHA”, or Electronic Data Interface, “EDI”) containing a debit record for Subscribers who have pre-authorized monthly debits to be made from checking or savings accounts on a day designated by Customer each month. The ACH Originator will submit to an automated clearing house data in the required form for the collection of the monthly payments from Subscribers bank accounts, which will be effected on the collection date, or if that date is not a banking day, the first banking day after such date.  Each debit will be submitted so as to effect the payment on the designated date.

(b)  Credit of Remittances.  CSG will post to Subscriber’s CCS or ACP account a payment transaction for each processing Subscriber on the Subscriber’s collection day.  For purposes of this subparagraph (b), a Subscriber’s “collection day” shall mean: (i) for recurring EFT transactions, the day the Subscriber’s payment transaction posts to CCS; and (ii) for one-time EFT transactions, the day that the ACH transaction  (via a payment batch) is released by CSG to the originating bank.  

(c)  Enrollment Process. Customer is responsible for obtaining Subscriber enrollment information that authorizes his respective bank to post debit transactions to his respective bank checking account or savings account as required by NACHA. Customer will input Subscriber type of account, bank account number, payment method, and bank routing information into CCS or ACP. CSG will initiate an ACH prenote the day the form is processed or the day after the form is processed if the form is entered after the daily cutoff time. A daily report will be generated for the Customer each business day for which input is processed showing that a prenote has been initiated.  If the prenote process produces an error, CCS or ACP will automatically update the Subscribers’ payment status to reflect an error and add the error to a daily report. If the error was correctable by the receiving depository financial institution, CCS® or ACP will automatically update the information on CCS or ACP. The first debit will be initiated on the appropriate date to effect the debit on the Customer’s predetermined date.

*** Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission.

(d)Automatic Pre-Authorized Payments.  CSG and its third party ACH Originator shall provide automatic payment deduction which will occur monthly on a predetermined date (selected by Customer from a range supplied by CSG). CSG will submit a file to the ACH Originator two (2) days prior to the date the deduction is scheduled to take place. The Subscriber payment amount submitted to the ACH Originator will be the statement balance if the statement balance is less than the current balance or if the statement balance is greater than the current balance, then the current balance will be used.  If the designated date for deduction falls on a weekend and/or holiday, the deduction will not occur until the next scheduled banking day.

(e)  Settlement. The ACH Originator will credit Customer’s bank account for the gross ACH collection per the ACH Originator's schedule.

(f)  Settlement of Returns. The ACH Originator will settle returns against Customer’s bank account per the ACH Originator’s schedule.

(g)  Record Keeping. Customer is responsible for maintaining Subscriber authorization forms for a period no less than what is required by applicable law, NACHA, other applicable regulations or upon notice from CSG a term required by third party vendor.  

3.Additional Services.  If Customer desires CSG to provide other services in addition to the Basic Services, the Parties agree to negotiate in good faith with respect to the terms and conditions (including without limitation, pricing) on which such services shall be provided. Such services include, but are not limited to (i) special computer runs or reports, special accounting and information applications; and (ii) data processing and related forms and supplies and equipment other than those provided as standard pursuant to this Agreement (the “Additional Services”). The description of any such additional services, and any other terms and conditions related thereto, shall be set forth in an amendment to this Agreement signed by both Parties.  Unless otherwise agreed in writing by the Parties in such amendment any such additional services shall be subject to the terms of this Exhibit.

4.Subscriber Authorization.  Customer shall obtain from each Subscriber the proper documents authorizing automatic transfers to and from such Subscriber’s savings account or checking account.  Customer will enter only valid authorizations for processing.  Customer will adhere to all NACHA requirements regarding electronic bill payment authorizations.

5.Collection Data.  Customer shall update Subscriber account balance information to provide necessary data for the Basic Services and Additional Services and shall ensure through periodic checks and updates that the data is current and accurate at all times.

6.ACH Originator.  Customer acknowledges and agrees that this Exhibit is only between Customer and CSG and, that as a result, Customer gains no relationship with institutions used by CSG for ACH processing. CSG will contract with the financial institutions specified by Customer and approved by CSG, provided that CSG will not unreasonably withhold its approval.

7.Subscriber Reports.  If Customer requests that CSG provide Customer with a tape containing information regarding Customer’s Subscribers and related banking information and payment data, then Customer shall pay CSG’s then current rates for such tape.

*** Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission.

Exhibit C-3(b)

Risk Management Services (*******)

1.Risk Management Services (*******).  Should Customer choose to use the following Financial Services in this Exhibit, CSG will provide to Customer for the fees provided in Schedule F Customer’s requirements for those consumer credit information, scoring services or other data stored in CSG’s vendors consumer credit reporting database, (the “Risk Management Services”) for the Subscribers that elect to utilize Customer’s Risk Management Services.

2.Use of Credit Information.  Customer hereby agrees that it will request credit information received from CSG solely for said Customer’s use in connection with (i) credit transactions between Customer and the consumers to whom the credit information relates, (ii) employment purposes, (iii) underwriting of insurance, (iv) collection activity, and (v) government licensing, or for other “permissible purposes” as defined by the FCRA and applicable third party vendors (i.e. ******* and ********), and will neither request nor use any such information for any other purpose.

3.Confidential Treatment. Customer will take reasonable precautions to assure that consumer credit information will be held in strict confidence and disclosed only to those of its respective employees and third party contractors whose duties reasonably relate to the legitimate business purposes for which the information is requested or used to those to whom it may permissibly resell consumer reports hereunder.

4.Intellectual Property.

(a)  No License. Customer will not acquire any patent rights, copyright interest, or other right, claim, or interest in the computer programs, forms, schedules, manuals, or other proprietary items utilized or provided by CSG in connection with the Risk Management Services. However, CSG grants Customer, a nonexclusive right to use the Risk Management Services.

(b)  Restrictions on Use. Customer will not use or permit its respective employees, agents and subcontractors to use the trademarks, service marks, logos, names, or any other proprietary designations of CSG’s provider of the Risk Management Services (the “Vendor”) or its affiliates, whether registered or unregistered, without CSG’s Vendor’s  prior written consent.

(c)  Ownership of Credit Data.  Customer acknowledges that all information contained in the consumer credit information database is and will continue to be the exclusive property of the Vendor. Except for the uses specified in this Agreement, nothing contained in this Exhibit shall be deemed to convey to Customer any right, title or interest in or to the consumer credit information database or any part thereof.

*** Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission.

Exhibit C-3(c)

Card Payment Gateway Service

1.  Card Payment Gateway.The CSG Card Payment Gateway facilitates the routing of credit and debit card transactions (Visa, MasterCard, Discover, and American Express) to select third party processors and provides BIN management capabilities which enable PIN-less debit processing.  The CSG Card Payment Gateway will determine the eligibility of each card transaction for PIN-less debit processing and transmit the card transaction to Customer’s designated processor.  The CSG Card Payment Gateway supports one-time and recurring card payments.  The CSG Card Payment Gateway is an additional feature beyond currently supported Credit Card Processing services and processes. 

2.  Requirements. Allowable card payment types for the Card Payment Gateway are MasterCard, VISA, American Express, and Discover.  If Customer elects to use the CSG Payment Gateway, Customer is responsible for establishing a merchant agreement with a CSG approved bank.  The merchant bank will assign all applicable merchant ID numbers.  Customer must communicate their merchant ID information to CSG prior to using the Service.

3.  Use of Credit Information.  Customer and CSG agree that all information and data accessed through the Card Payment Gateway Service is “Confidential Information” and as such shall be kept strictly confidential in accordance with the Agreement.

4.  Intellectual Property.

(a)  No License.  Customer will not acquire any patent rights, copyright interest, or other right, claim, or interest in the computer programs, forms, schedules, manuals, or other proprietary items utilized or provided by CSG in connection with the CSG Card Payment Gateway Service.

(b)  Restrictions on Use.  Customer will not use or permit its respective employees, agents and subcontractors to use the trademarks, service marks, logos, names, or any other proprietary designations of CSG except in compliance with the Agreement.

(c)  Ownership of Credit Data.  Customer acknowledges that all information (except for any Customer Data) contained in the consumer credit information database is and will continue to be the exclusive property of the appropriate merchant bank. Except for the uses specified in this Exhibit, nothing contained in this Exhibit shall be deemed to convey to Customer any right, title or interest in or to the consumer credit information database or any part thereof.

*** Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission.

Exhibit C-3(d)

Credit Card Processing

1. One-Time Credit Card Processing.  Should Customer choose to use the following Financial Services in this Exhibit, CSG will provide to Customer for the fees provided in Schedule F, all of Customer’s requirements for those data processing services which allow subscribers to charge deposits, pre-payments, monthly services, installation fees and Pay Per View (PPV) orders via credit card on either a one-time or recurring monthly basis (the “One-Time Credit Card Processing Service”). Credit Card payments can be accepted through either the Care Express Service, the work order system or the payment entry system.  This feature involves real-time credit card authorizations via an interface with a third party credit card processing system.  Return messages from the credit card processor, including approved authorizations, declines, and errors, will be displayed online.  CSG will create and transmit a nightly settlement file to the merchant banks’ processing center.  All settlement reporting is done by the merchant bank. “Approved” credit card payments will post to the subscriber’s account the day it was entered, up to * ***. central time.  One-time credit card payments will be identified on daily and monthly production reports.  The merchant processing fees will be billed directly to the Customer, per the agreement between the Customer and the merchant bank.

2. Recurring Credit Card Processing.  CSG will provide to Customer, and Customer will purchase from CSG, all of Customer’s requirements for those data processing services which allow subscribers to have deposits, pre-payments, monthly services, installation fees and Pay Per View (PPV) orders automatically charged to their credit card on a monthly basis (the “Recurring Credit Card Processing Service”).  Credit Card payments can be accepted through either the Care Express Service, the work order system or the payment entry system.  When Subscribers provide their credit card information to the Customer, a “pre” authorization is sent real time to a CSG approved merchant bank (see Section 3 below), to insure that the credit card information is accurate.  Customer will determine when the recurring credit card payment will be performed, either on the subscriber’s cycle date or a date between ** and ** **** after the cycle date.  Customer can choose to automatically retry certain “decline” response codes from the credit card processor. CSG Systems will send a file of credit card payments in the appropriate format to the merchant bank’s processor on a nightly basis and post the payment to the Subscriber’s CSG account.  The merchant bank is responsible for all settlement processing and reporting.  Merchant processing fees will be billed directly to the Customer, per the agreement between the Customer and the merchant bank.  Recurring credit card payments will be identified on daily and monthly production reports.

3. Requirements. Allowable credit cards for the One-Time Credit Card Processing or RecurringCredit Card Processing Services are Mastercard, VISA, Discover and American Express.  Customer is responsible for establishing a merchant agreement with a CSG approved bank, currently either ***** ******** ********, **********, ***** ******** **** of *****, *** **** ****, ********** ********, ***** *****, and ***** *** for One-Time Credit Card Processing Services and either ***** ******** ********, ***** ******** **** or ********** for RecurringCredit Card Processing Services. Additional merchant banks may be added by CSG at Customer’s request for additional fees through a mutually agreed upon Statement of Work.  The merchant bank will assign all applicable merchant ID numbers.  Customer must communicate their merchant ID information to CSG prior to using the One-Time Credit Card Processing or RecurringCredit Card Processing

*** Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission.

Services. Online credit adjustments to a credit card can be performed for those Customers that use both Recurring and One-Time Credit Card Processing with a CSG Systems approved merchant bank. 

4. Use of Credit Information. Customer and CSG agree that all information and data collected by, stored in, or accessed through the One-Time Credit Card Processing or RecurringCredit Card Processing Services is part of the “Confidential Information” and as such shall be kept strictly confidential in accordance with the Master Agreement.

5. Intellectual Property.

(a) No License.  Customer will not acquire any patent rights, copyright interest, or other right, claim, or interest in the computer programs, forms, schedules, manuals, or other proprietary items utilized or provided by CSG in connection with the One-Time Credit Card Processing or RecurringCredit Card Processing Services.

(b) Restrictions on Use.  Customer will not use or permit its respective employees, agents and subcontractors to use the trademarks, service marks, logos, names, or any other proprietary designations of CSG except in compliance with the Agreement.

(c) Ownership of Credit Data.  Customer acknowledges that all information (except for any Customer Data) contained in the consumer credit information database is and will continue to be the exclusive property of the appropriate merchant bank. Except for the uses specified in this Schedule, nothing contained in this Schedule shall be deemed to convey to Customer any right, title or interest in or to the consumer credit information database or any part thereof.

6. At no time shall CSG, any CSG Affiliate, or any third party acting on CSG’s behalf, (other than Customer’s bank where the proceeds are deposited) have any custody, possession, interest or ownership in or of the proceeds from the proceeds from a merchant bank.

Compliancewith Laws.  Customer, CSG, any CSG Affiliate (if any) and any third party vendor under CSG’s control or direction (if any) will comply, in all material respects with all Applicable Law and all federal, state or local laws and regulations, pertaining to credit card processing and the collection, use, retention and disclosure of any Confidential Information in connection with the One-Time Credit Card Processing or Recurring Credit Card Processing Services described in this Exhibit C-3(d).

*** Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission.

Exhibit C-4

CSG Care Express® - Service Bureau

1.CSG Care Express Services.  If Customer elects to utilize CSG’s web-based software application that will allow it to perform a variety of customer care functions via the Internet as described in Exhibit C-4(a) (the “Care Express Services”).  Customer shall pay CSG the fees and charges associated with the Care Express Services as set forth in Schedule F.

2.Designated Environment.  Any other use or transfer of the Care Express Services outside of the Designated Environment for Care Express Services by Customer will require CSG’s prior approval, which may be subject to additional charges but shall not be unreasonably withheld.

*** Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission.

Exhibit C-4(a)

CSG Care Express® Services

Care Express is an Internet product with four separate modules, which include features and functions for: Electronic Bill Presentment and Payment (Module A), Self-Care/Account Management/Subscriber Acquisition (Module B).Consolidator Services (Module C) and Payment Kiosk (Module E).   For the fees provided in Schedule F, these modules may be implemented in conjunction with one another or as separate entities. The features and functions within each of these modules are managed through the Administration Module.

Module A - Electronic Bill Presentment and Payment:

The following functionality is currently included in Care Express when only the Electronic Bill Presentment and Payment (EBPP) module has been implemented:

Bill Presentment

· Bills are viewable through custom presentation and content templates

· Current bill available for all subscribers immediately upon registration

· Text based email notification of bill availability sent to registered users

· Bill archive maintained for registered users for up to and including 6 months

· Printer friendly version of online statement

o Option for hardcopy suppression of statements

Bill Payment

· One-time, EFT/ACH, credit card and PIN-less debit cards

· Registered user presented with payment authorization message at time of payment

· Recurring credit and PIN-less debit cards

· Recurring EFT/ACH

· Subscriber authorization for selected payment method

· Commercially reasonable means of verification of subscribers’ bank routing and account numbers

· Real-time credit card and debit card authorization

· Credit and debit cards accepted are: Visa, Master Card, American Express and Discover

*Requires electronic banking relationship with a CSG approved bank or the use of CSG Financial Services

Subscriber Registration and Maintenance

· Internet registration for new users of Care Express services

· Text based email notification of successful initial registration sent to registered users

· Internet maintenance of registered user information such as email address and password

· Optional setting to control the printing and mailing of paper statements

· Confirmation of web site activities sent to end-user via text based email for the following activities:

o Change/modification of bill-to-address

o Set up or change to recurring payment plan (EFT/SCH or credit card)

*** Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission.

o Set up or change to the suppression of hard copy statements  

o Enrollment in recurring EFT

o One-time EFT payment

Additional Account Management Items

· Registered users can change “Bill-to” information

· Registered users can change phone numbers

· Registered users can change Internet login ids

· Registered users can enroll in (or cancel) recurring credit card and PIN-less debit card

· Registered users can enroll in (or cancel) recurring EFT/ACH

· Registered users can update their recurring payment information

· Registered users can change their Care Express email address

· Registered users can change their Care Express password

· Registered users can view charges & credits that have not yet been posted to a statement

· Registered users can update their statement suppression options

Module B - Self-Care/Account Management/Customer Acquisition:

The following functionality is currently included in Care Express Module B when the SelfCare/Account Management Subscriber Acquisition module has been implemented.

Customer must be utilizing the capabilities of Module A in order to utilize Module B.

New Subscriber Acquisition

· Non-registered users can view available services.  Non-registered users can select available services

· Non-registered users can establish installation date

· Includes confirmation of dwelling serviceability

· Includes user-friendly error handling

· Includes web-only service descriptions

· Internet orders include login id, password

· Includes update capability for services and scheduling date

Request for Service Upgrade or Sidegrade

· Registered users can view available services

· Registered users can select available services to add to their existing accounts

· Includes user-friendly error handling

· Includes web-only service descriptions

· Includes support for no-truck and truck roll orders

· Includes update capability for services and scheduling dates

Subscriber Registration and Maintenance

· Internet registration for new users of Care Express services

· Text based email notification of successful initial registration sent to registered users

· Registered users can change “Bill-to” information

· Registered users can change phone numbers

*** Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission.

· Registered users can change Internet login ids  

· Registered users can change their Care Express email address

· Registered users can change their Care Express password

· Optional setting to control the printing and mailing of paper statements

Client Administration Module:

Features and Functions listed below are applicable to both Module A and Module B unless otherwise noted.

· Provide end-user support

o Customer has the same view into Care Express as the consumer (i.e. end-user)

o Customer can retrieve account information by either account number or name

Control Customer Administrative user access level

· Secure login access path (user ID and password in SSL site) for Customer Administrative user (supervisor) and basic user (CSR) Update Customer Administrative user passwords and access/security level

· Capability to automatically unregister users who have not logged into the website for a given period of time.

· Customer Administrative user may set parameters to define specific period of time.

View reports

· Payment transactions by status (Module A only)

· Unposted (pending) payments (Module A only)

· Successful payments (Module A only)

· Unsuccessful payments

· Registered Users

· Number of suppressed hardcopy statements (Module A only)

· Summary of Self-care transactions

· Selectable by date ranges

· Printer friendly version available

· Summary reports: daily, weekly and monthly formats

Note: Care Express monthly reports are available via Care Express Customer Administration Module within three (3) business days after the close of the Customer’s billing cycle. Information not available via Care Express reports may be accessed using CSG’s Vantage reporting tool.

Customer control of various web page displays, look and feel

· Real-time web site update (add, change, delete) of services, groups of services and service descriptions

· Control available work order scheduling time slots and descriptions

· Control user-friendly error message descriptions

· Control work order rescheduling availability (# of hours before install date to disallow rescheduling)

*** Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission.

· Changes can be made by SPA ranges for efficiency (changes can be made to service codes, event codes, package codes either specific to the SPA or across all SPAs).  

Marketing

· Support for CSG’s Enhanced Statement Presentation messages (Regulatory and Marketing) as defined by the Customer during initial implementation

· Space available for banner ads for Customer’s exclusive use

Security

· Web site access restricted to customer defined users

· Data and applications restricted to authorized users only

· SSL (Secure Socket Layer) 3.0 compliant

Care Express Content Manager

· Customer will have the ability to customize their Care Express, EBPP and/or Self-Care web pages to maintain consistency between the look and feel of their corporate Internet web site. The specific look & feel, colors, graphics, logo etc. will be defined by the Customer and implemented by CSG during the initial implementation.  Ongoing maintenance of minor changes can be managed through the Content Manager application.

· Web pages within the Customer Administration Module include specifically defined areas for Customer colors, graphics and logos. All other areas, workflow, navigation and design within the Customer Administration Module will have a universal format and presentation to the end-user as dictated by CSG.

· All subsequent changes to the look and feel, graphics, logos colors etc. will be executed by CSG through additional Statements of Work.

Module C – Consolidator Services:

1.  Scope of Agreement.

For the fees set forth in Schedule F of the Agreement, should Customer determine to utilize this Module’s capabilities, CSG agrees to implement the Consolidator Services for Customer and to provide the Consolidator Services to Customer for use by Users who enroll in the Consolidator Services. Additional Consolidators may be added by CSG and Customer under mutually agreed upon terms and conditions (including, without limitation pricing) in an Amendment to the Agreement.  CheckFree shall not be removed as an available Consolidator without Customer’s prior written consent.  Customer will be charged the Transaction Fee set forth on Schedule F of this Agreement for every bill or bill summary record sent to the Consolidator by CSG as a result of a Subscriber’s enrollment to receive such Customer’s bill through such Consolidator.  Additional features that are added to the Consolidator Services as defined in Schedule C, may incur additional charges as mutually agreed by CSG and Customer.  A Subscriber may enroll to receive its bill through any of the consumer service providers in CheckFree’s network (“Network Participants”) and, in such event, CheckFree shall transmit the bill or bill summary information for such Subscriber received from CSG to such Network Participant.

*** Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission.

2.Modifications in the Consolidator Services.

Upon giving reasonable advance notice to Customer, CSG, at its expense, may make any modifications, changes, adjustments or enhancements to the Consolidator Services which it considers to be required by law or governmental regulation.  CSG, at its expense, may make any other modifications, changes, adjustments or enhancements to the Consolidator Services not covered by the previous sentence, which do not affect CSG obligations under this Agreement, do not diminish the functionality of the system, and do not have an adverse effect on Customer.  CSG agrees to provide Customer with at least ***** (**) **** advance notice of any new releases of the Consolidator Services utilized by Customer or Users.

3.  File Security, Retention and Transfer at Time of Termination.

CSG shall take all reasonable precautions to prevent the loss or alteration of Customer's computerized files and records accessed or retained by CSG. CSG, shall, at its expense, keep copies of the source documents of the information delivered to Consolidator and shall maintain a backup procedure for reconstruction of lost or altered CSG computerized files and records for at least two (2) years from the closing date of a Subscriber’s account.

4.  CSG Obligations.

4.1.  CSG will assign resources and complete implementation tasks such that following the implementation kick-off meeting, use of the Consolidator Services can commence within a mutually agreed upon timeframe between CSG Implementation team and CheckFree Services Corporation.

4.2.  CSG will use enrollment records to designate Users on its internal billing systems, and CSG, thereafter for so long as this Exhibit C-5 remains in effect, or until it has received instructions to the contrary from the Customer or User, will deliver a User’s bills electronically using the Consolidator Services.

4.3.  CSG will transmit accurate and timely User billing summary data to Consolidators and CSG will respond to general Customer inquiries regarding the Consolidator Services and specific billing related inquiries.  Customer will respond to all other general User inquiries.  CSG shall cause the Consolidators to accurately display the User billing summary data transmitted by CSG to such Consolidators.

5.  Customer Obligations

5.1.  Customer will respond to general User inquiries regarding the Consolidator Services and specific billing related inquiries.

6.  Bill Payment Service.

6.1.  If required by Customer, Customer will establish the ability to accept electronic payments and remittance files and credit card and debit card payments made by a Subscriber from the Consolidator.  If Customer has elected not to receive the PayBill Advantage Services described on Exhibit C-3(a), then all costs to enable an electronic connection between the Customer and the

*** Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission.

designated Consolidator to facilitate electronic payment & remittance files are solely the responsibility of the Customer.

6.2.  Each User will have the ability to utilize Consolidator’s electronic bill payment service to pay bills presented via the Consolidator Services

6.3.  Pursuant to written direction from the CSG and Customer, Consolidator will collect and electronically deliver payments submitted by Users, debited from Users’ designated bank accounts (the “Debit Entries”).

Pursuant to written direction from CSG and the Customer, the data file of payments instructions will be electronically transmitted to the designated Customer daily by Consolidator in a mutually agreed upon format.  The data will be *** ******* ******* (***%) in balance with the expected amount of funds every day.

Module E – Payment Kiosk:

This module facilitates presentment of account related information and enables payment of the subscriber’s current bill by cash, check, credit and debit card via a kiosk.  Additional terms and conditions specific to Module E and the Thinman kiosk hardware unit and operating system software and as provided in Exhibit -1 are as follows:

Rights to the Hardware shall transfer from the manufacturer to Customer upon delivery of the Hardware.  Customer assumes risk of loss upon delivery of the Hardware.

Upon commencement of the Hardware installation services, Customer assumes any and all responsibility and liability for the Hardware, including but not limited to: the Hardware location; installation site; accessibility; connectivity; compliance with ordinances, regulations and/or statues whether federal, state or locally imposed, except for the applicable provisions of the Americans with Disabilities Act.

Customer Indemnification. Customer shall indemnify and hold harmless CSG, its officers, board of directors and employees from and against all claims, damages, losses, and expenses, including, but not limited to attorney’s fees arising out of or resulting from installation and use of the Hardware under the terms of the this Amendment or the Agreement, provided that any such claim, damage, loss or expense is attributable to bodily injury, sickness, disease or death, or to injury to or destruction of tangible property other than goods furnished under the Agreement, including any resulting loss of use resulting therefrom and is caused in whole or part, but only to the extent of its apportioned negligence, by any negligent act or omission of Customer, its contractor or subcontractor, or anyone directly or indirectly employed by any one of them or anyone for whose acts made by any of them may be liable.

Kiosk Transfer Rights. At any time that Customer may decide to discontinue use of CSG’s Payment Kiosk solution (Hardware and Software combined) and/or the CSG billing system, Customer may sell or otherwise transfer the Hardware to another party (“Transferee”) provided, however, that Customer may not transfer the Software provided by CSG and Customer shall warrant that any Hardware sold to another party must comply with the provisions of the following paragraph (Termination).

*** Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission.

Termination. Upon expiration or termination of the Agreement, or upon Customer’s discontinued use of any Payment Kiosk, all rights granted under this Amendment will cease in part or in whole, and Customer will promptly (i) purge all terminated Software, including but not limited to any third party software provided by CSG as applicable, from the Hardware and all of Customer’s other computer systems, storage media and other files; (ii) destroy CSG’s Confidential Information and all copies thereof; and (iii) deliver to CSG an affidavit which certifies that Customer has complied with these termination obligations, as applicable. 

*** Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission.

Exhibit 1

Base Kiosk Product Configuration

Kiosk Hardware and System Software (the “Hardware”)

1. Enclosure Thinman model; standalone indoor bill payment enclosure designed for 17" LCD, all metal construction w/Powder-coat finish, Internal Service Keyboard w/trackball for PC servicing and updating, ADA compliant,  Thinman overhead header and screen display are customization to the standard enclosure to accommodate the following:

2. Security- Key Entry: Lock-n-key entry with front and rear service doors

3. Security –Intrusion Alarm: includes door sensors & external key switch

4. Speakers: Amplified Dual Speaker System

5. Credit Card Reader: ID Tech CCR, Insert 2 track, USB includes std bezel and cable

6. Receipt Printer* ******* ******* **** ******* *******, USB interface, Includes power supply, paper guide, and paper spindle

7. Bar Code Scanner: Scanner, **********’* ****** ******* * with USB interface cable

8. Cash Bill Acceptor: ********** **** **** ******* ****** *** lockable cash box USA Dollars MX-BMB6DL-USA Includes USB adaptor

9. Additional Capacity Cash Box: Lockable 600 note Cash Box only for the ****** **** ********

10. Check Reader: *** **** ***** ******, *** *******

11. Monitor: 17" **** *** ******* 177FP

12. Touch Screen: 17" Resistive touch screen overlay w/ USB interface

13. PC: **** ***** **, 2.8GHz, 512MB RAM, 80GHD, Floppy, Integrated Intel extreme graphics Video with up to 48MB shared memory, integrated NIC card 10/100/1000, 24X DVD/CD-ROM, SoundBlaster compatible sound, 1 Parallel port, 1 Serial port,  8 USB ports, 1 Ethernet port, 1 PCI expansion slot for upgraded video and  *** ** *** **

14. Warranty: One-Year Parts Warranty - Repair Depot to manufacturer.

15. Packaging: Pallet & Cardboard Packaging

16. Assembly: Manufacturer Assembly & Electronics Systems Integration labor included

*** Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission.

17. Quality: Manufacturer QA & Electronics Testing to ISO9001/2000 standards, labor included 

18. Design Standards: Designed & built to UL & FCC Class A Product Approval Standards

19. Artwork and Color Options: Two-colors body and art options a. and b. are standard. Graphic Options not include in the standard price (c, d, and e) are listed below.  All artwork and branding to be provided by customer; Graphic guidelines will be provided. Includes Setup, Print and Application of artwork

a. ******* **** ******, See Graphic guidelines for sizing, Includes Setup, Print, and Application

b. ******* ***** logo, see graphic guidelines for sizing (approx 12"x12"), Includes Setup, Print, and Application

c. ******* ***** Full Face Graphics

d. ******* **** Graphics

e. ******* **** Logo (approx 12"x12")

20. Software loading and testing done remotely

21. ******* users manual

22. Low /out of paper sensor for ******* *** ****

23. Caster wheels for *******

24. Eyebolt mounted to back of kiosk unit

NOTE:  Hardware configuration subject to change without notice based upon current product offering by CSG’s third party Hardware manufacturer.

*** Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission.

Exhibit C-5

CSG Systems, Inc. Business Continuity/Disaster Recovery Plan

Disaster Recovery Program.  CSG agrees to comply with its disaster recovery program attached hereto:

CSG maintains written business continuity plans (BCP) that describe a pre-planned sequence of events to ensure the continuation, recovery, and restoration of all business-critical business functions in the event of a business disaster.  Business-critical functions (computer resources, networks, processes, and facilities) are those which, if not operating, would cause significant adverse impacts upon the services or products provided by CSG Systems, Inc. to its clients.

For BCP and disaster recovery purposes, CSG Systems, Inc. has categorized all business-critical functions into one of three critical recovery windows. These windows are referred to as Minimum Acceptable Recovery Configurations (MARC I, MARC II, MARC III), with each MARC being defined according to a specific period of time as follows:

· All MARC I business functions are required to be operational from a BCP standpoint within ** ***** after declaration of a business disaster.

· All MARC II business functions are required to be operational from a BCP standpoint between *** ***** and *** ***** after declaration of a business disaster.

· All MARC III business functions are required to be operational from a BCP standpoint between *** ***** and *** ********** after declaration of a business disaster.

In the event of a declared disaster, affecting Customer data, CSG will provide Customer with BCP coverage as follows for the following products and services:

MARC I

*** ****** **** ************* (*** **** *** *********) ********

**** * *********** **********

********** ******* ******** (******* *********)

*** ********* *******

***** *** **** ********

MARC II

**** **** ************

MARC III

********** ******** **********

****** ************ ********

*** *******

CSG will maintain adequate BCP plans for each of the products and services listed above, and will test those plans an ****** basis for accuracy and adequacy.

*** Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission.

Exhibit C-6

CSG Voice Services

Voice Services and Functionality. For the Fees set forth in Schedule F, CSG shall provide the following Voice Services and Functionality:

1.ACSR Module for Telephony. ACSR Module for Telephony is required for the Telephony Services Functionality described below. The services include the infrastructure required to support a Telephony Service Offering and the required interactions with the core billing engine, CCS or ACP. ACSR Module for Telephony provides the Graphic User Interface for managing customer care functions and processes.

2.Service Delivery System (SDS). Supports service initiation and triggering of the service order distribution API after an order is created, and supports order versioning.  Utilizing a Work Flow Manager, SDS creates an ordered set of tasks (work plan) and then schedules and tracks these tasks to completion.  Tasks defined by the client are manual and are completely user definable.  CSG can also support the creation and installation of automatic tasks such as the initiating of the service order distribution interface to feed down stream OSS and Provisioning Systems.

a.  Telephony Features (as applicable). ACSR Module for Telephony can be configured to include the data structures necessary to collect the information for service providers operating in a local facility based service offering. ACSR Module for Telephony does not provide for automated point-to-point interfaces to third party trading partners.

· E911

· CARE

· LIDB/CNAM

· Local Number Portability

· Directory Listing

· Directory Assistance/Operator Services

· Calling Card

· Switch Provisioning

· Voice Mail

b.  Automated Interfaces.  Automated interfaces to third party trading partners can be accomplished with a third Party OSS and provisioning system via integration to CSG’s Telephony Service Order Distribution Interface.  Alternatively, a provider may elect to process the required transactions for each of these trading partners via a manual mechanism.  Automated interfaces are available on a time and materials basis at Customer’s then- current rates pursuant to a mutually executed SOW.

3.  Event Processing Systems (EPS). The Event Processing System provides support for the rating of measured service usage.  Based on the type of event to be rated, EPS mediates inbound usage into

a billable format, applies the appropriate rating rules, and guides the rated and billable usage to the respective account for billing.

*** Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission.

a.Telephony Usage Types (as applicable). Provides support for processing usage transactions for telephony products. Usage is processed based on the inbound event record format and the respective usage communication plan applicable the end consumer.  EPS does not provide for the polling and collection of events from network elements.  Examples of the types of processing provided includes: Measured local calls

· Outbound Dial 1 switched long distance

· Inbound 800 switched long distance

· Calling Card

· Directory assistance and other calling features

●  Note – This is an example list of supported usage types and does not represent an exhaustive list.

b.  Usage Interfaces. Call plan setups are available on a time and materials basis at client’s then-current rates, under a mutually executed Statement of Work.

4.  Application Administration.  Provides CSG and Customer the capability to establish, modify and maintain the additional rules tables and data structures required to operate the system.  Provides a Graphic User Interface to perform these functions. Includes the following capabilities:

a. Product Catalog Setup and Maintenance (includes voice configuration in back office and CCS or ACP)

b. Address parsing and storage

c. Management of Numbering Resources (i.e., Telephony Numbers) and their geographic availability

d. Management of Service Availability

e. SDS Application Administration (includes support to set up automated interfaces described above)

f. EPS Application Administration

5.  Internal Process for Voice House Population and MSAG Loads.  To be completed in accordance with Exhibit C-6(a) attached hereto.

6.  Exclusions. The following significant items are assumed to be provided and supported by Customer in their overall voice solution and are not part of CSG’s on going support, functionality, or responsibility:

a. Network inventory (with the exception of network assignment of CPE in accordance with project #D04E439M)

b. Switch activation

c. Inter-carrier provisioning

d. Provisioning workflow management

e. Device polling and collection

f. Third party verification of voice orders

g. MSAG address validation

h. Test environments

i. Third party software required in the DEG

j. Customer and other third-party hardware and software

*** Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission.

Exhibit C-6(a)

Internal Process for Voice House Population and MSAG Loads

Purpose:

The purpose of this document is to define the following:

· Voice House Population process when using Rate Center as a GeoCategory association to groups

· MSAG Load process when using a 3rd party for MSAG validation.

Definitions:

Rate Center is defined as the geographic area used by local exchange carriers to set rate boundaries for billing and for issuing phone numbers.  Rate Center can also be used to define products and services within a geographical area.

The rate center can be updated manually via the HIU screen in CCS/ACP or via the House Information screen in ACSR. Depending on the client, security may be set to prevent CSRs from making rate center changes. Some clients will need to update multiple houses with rate centers at the same time, and that process is outlined below.

MSAG is defined as a database containing the mapping of street addresses to emergency service (E911) numbers within a given community.

Lead Times:

Standard lead time for the house population process with MSAG is approximately ****** (**) ******** **** from the time the data file is received by CSG.  Exact timeframes may vary slightly depending on when the file is provided to CSG.

The house load portion of the process will run on Sunday mornings during the regularly scheduled maintenance windows.

Data Format:

The file that the client provides to CSG for the voice house population step (items 1-9) shall be in the following format:

Comma delimited text, fixed format.

For example: 00100101234567,RateArea#1 (no spaces)

00100102345678,RateArea#2 (no spaces)

The file must be provided to CSG before an estimated completion date will be established.

*** Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission.

Process:

1) To do a mass update of the rate centers in CCS or ACP and associate inventory and availability groups in TDB, the Client shall submit a Voice House Population/MSAG request to their SBU Representative. The request must include:

a. SPA (please specify test or production)

b. Total number of houses to be updated

c. Target completion date

d. Client shall provide data file in a comma delimited text, fixed format.

e. The house key and rate area to be populated must be specified.

f. Client shall provide SPA for houses to be exported for MSAG validation

The SBU Representative will then create a Letter of Authorization (LOA) and forward to the Client for approval.

2) To do a load of the MSAG Guide File, the Client shall submit a MSAG Guide File Load request to their SBU Representative. The request must include the name of the Guide File and the SPA associated with the request.  The Guide File will be sent to CSG using the CSG ftp server. Once the request is received, the SBU Representative will then create a Letter of Authorization (LOA) and forward to the Client for approval.  This LOA will include the information for the MSAG Guide File Load as well as the subsequent export to / import from Customer (Intrado).

*** Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission.

SCHEDULE D

STATEMENT OF WORK

(Template)

DELETE ALL INFORMATION IN BLUE AFTER DRAFTING SOW

This Statement of Work (“SOW”) is made by and between CSG SYSTEMS, INC. (“CSG”) and CHARTER COMMUNICATIONS HOLDING COMPANY, LLC (“Customer”) pursuant to and in accordance with the CSG Amended and Restated Master Subscriber Management Systems Agreement that CSG and Customer executed as of      (the “Agreement”) and of which this SOW forms an integral part. The Effective Date of this SOW is the date last signed below. Any terms in initial capital letters or all capital letters used as a defined term but not defined in this SOW shall have the meaning set forth in the Agreement.

Service Type:Select all that apply: double click the gray box then choose ‘Checked’ under Default Value

oConsulting Services

o  Project Management

o  Strategy and Direction

o  Requirements Definition and/or Vendor Selection

o  Implementation/Integration

o  Training

o  Support

oDevelopment

o  Create Software

o  Alterations or Customizations

oImplementation

o Passers

o  Configuration

oAgent Transfer

oInterfaces

oIntegration Operation Test (IOT) Support

oOther

TITLE:  Title [short and sweet].  Sample: Third Party Verification (TPV) summary report / CR 229.

OBJECTIVES:  Summary of scope of project (one paragraph).

CSG RESPONSIBILITIES:  

Ø What obligations must CSG complete in order to meet the Timetable and Deliverables set forth in this SOW?

CUSTOMER RESPONSIBILITIES:  

Ø What obligations must Customer complete in order for CSG to meet the Timetable and Deliverables set forth in this SOW?

DELIVERABLES:  

Ø Result of Objectives, CSG Responsibilities and Customer Responsibilities set forth above.

LOCATION:  Primary location of team.  If no field visit necessary, then N/A.  If visit is necessary, please list location visited.

TIMETABLE:

Estimated Commencement Date:_______________  [November 1, 2001, not 11/1/01]

Estimated Completion Date:_______________

*** Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission.

· Customer shall execute this SOW on or before _______________, 20_____ (“Effective Date”); should Customer fail to, at CSG’s option, this SOW may be deemed null and void in its entirety. 

· The Estimated Completion Date set forth herein is based on the Scheduling Date, if Customer fails to execute this SOW on or before the Scheduling  Date, CSG at CSG’s sole option, may  extend the Estimated Completion Date of this SOW.

PROJECT FEES:Choose Time & Materials OR Fixed Bid… Delete paragraph not used.

Time & Materials:  Project fees are based on Time and Materials basis at the rate of $per person, per hour, plus Reimbursable Expenses.  Reimbursable Expenses are in addition to Project Fees.  CSG will invoice Customer for Reimbursable Expenses on a monthly basis, in accordance with the terms and conditions of the Agreement.

Estimated Total Project Fees:  $______ [Rate X ______hours]

· Customer mandated changes, variances, delays and contingencies shall result in a Change Order.  Each Change Order will be scoped and priced accordingly on a Time and Materials basis between CSG and Customer. Change Orders will be billed at $_________ per person, per hour.

OR

Fixed Bid: This SOW is fixed baseline pricing based on the Objectives, CSG Responsibilities, Customer Responsibilities, Deliverables and Timetable listed herein. Customer is responsible for all Reimbursable Expenses incurred by CSG or its affiliates on behalf of this project.

Total Project Fees: $_______ (excluding Change Orders)

· Customer mandated changes, variances, delays and contingencies shall result in a Change Order.  Each Change Order will be scoped and priced accordingly on a Time and Materials basis between CSG and Customer. Change Orders will be billed at $_________ per person, per hour.

IN WITNESS WHEREOF, CSG and Customer cause this Statement of Work to be duly executed below.

_________________________________	CSG SYSTEMS, INC. (“CSG”)
(“CUSTOMER”)
Sample	Sample
By______________________________	By_______________________________
Name: __________________________	Name: ____________________________
Title: ___________________________	Title: _____________________________
Date: ___________________________	Date: _____________________________

*** Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission.

SCHEDULE E

ADDRESSABLE INTERFACES

*** Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission.

Exhibit E-1

CSG - Technical Services Request (TSR)

Requested by Charter Communications

Charter PO Number
Charter Project Owner Name
Charter Request/Execution Date
CSG Document Number	[CLICK HERE AND TYPE THE DOCUMENT NUMBER]"
CSG Oracle Project Number	[CLICK HERE AND TYPE THE ORACLE NUMBER]"
CSG PRO Number (if applicable)	[CLICK HERE AND TYPE THE PRO NUMBER]"
Billing System/Prin Number	[CLICK HERE AND TYPE THE BILLING SPA]"
Site Level Sys/Prin(s) (if different than above)	[CLICK HERE AND TYPE THE SPA NUMBER]"

*** Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission.

Project or Item Description	[CLICK HERE AND TYPE THE DESCRIPTION]"
CSG Project Owner Name	[CLICK HERE AND TYPE THE NAME]"
Estimated Project Start Date	[CLICK HERE AND TYPE THE START DATE]"
Estimated Project Completion Date	[CLICK HERE AND TYPE THE COMPLETION DATE]"
Estimated Fees (The actual amount per the Agreement will be applied at time of billing).	[CLICK HERE AND TYPE THE AMOUNT]"
Item/Service has an associated Monthly Fee (please indicate yes or no).  (The actual amount per the Agreement will be applied at time of billing).	[CLICK HERE AND TYPE EITHER"YES" OR "NO"]
Additional Comments/Notes:	[CLICK HERE AND TYPE THE COMMENTS]

*** Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission.

Exhibit E-2

Addressable Interface Launches and Processing Changes

The following services are provided for the fees set forth in Schedule F, CSG Services, II., Interfaces:

CSG RESPONSIBILITIES:

Implement production interface:

Ø Establish production connectivity parameters.

Ø Establish Addressable Identification Number(s) – (Z, L Port # Configuration).

Ø Assist in implementing the interface configuration and set-up.

Ø Review / verify UDF and Code Table additions / configuration specific to the interface.

Ø Set-up production mainframe parameters and production server environment. (if necessary)

Ø Set up CAP server environment. (if necessary)

Ø Training, which includes telephone training only and does not include travel or training material expenses.

Ø Available for reasonable support of meetings and conference calls related to this Technical Services Request.

System Configuration and Accessibility:

Ø To configure CSG’s digital addressability interface systems to support Customer’s digital addressable equipment.  The configurations shall be in accordance with the designated architecture environment for such equipment and shall conform to the equipment’s most current interface specifications.  Upon completion of such work, Customer shall have the capability to access CSG’s digital addressability interface systems for all certified addressable equipment types.

Installation and Connectivity Services:

Ø CSG will provide the necessary installation and connectivity services between Customer’s digital addressable equipment and CSG’s digital addressability interface. (when appropriate)

Ø Implement the interface in a production environment.

CUSTOMER RESPONSIBILITIES:

Ø Third Party Initiatives: If a third party is either directly or indirectly involved in this implementation initiative, the Customer is responsible for contracting with that third party and managing their activities and specific deliverables.

Ø Assist in implementing the interface configuration and set-up.

Ø Define business parameters as it relates to specific addressable interfaces.

Ø Testing and verification of interface with CSG to ensure proper functionality.

*** Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission.

DELIVERABLES:

CSG shall provide the following:

Digital Addressable Equipment:

Ø Engineering Site Survey (if necessary)

Ø Bill of Materials for Scientific Atlanta Administrative Gateway (if necessary)

Ø Set-up, Configuration, and Software Load of Scientific Atlanta Administrative Gateway(if necessary)

Ø On-Site Installation of Scientific Atlanta Administrative Gateway(if necessary)

Ø Addressable Identification Number(s) – (Z,L #s)

Ø UDF and Code Table Additions / Changes Specific to Interface

Ø Interface User Documentation

Ø Provide Vendor with an electronic copy of CSG’s Audio Response Unit (ARU) Interface spec. (if necessary)

Ø Provide Vendor with an electronic copy of all CSG documentation related to the interface. (if necessary)

Ø Provide the Customer / Vendor with an electronic copy of CSG’s VOD Interface specification document. (if necessary)

Ø Provide the Customer / Vendor with an electronic copy of all CSG documentation related to the VOD Interface. (if necessary)

Ø Integration and Certification testing of IVR application from Vendor.

ITEMS NOT COVERED: The following items are NOT covered by this Technical Services Request and will require a separate Technical Services Request and or SOW.

Ø Development work. CSG will not undertake any development work as part of this project. Any development requests made to CSG will be handled as a separate project request and will be billable to the Customer.

Ø Customized documentation. CSG will not write or draft any customized interface documentation for this implementation. Any request for customized documentation will be handled as a separate project request and will be billable to the Customer.

Ø Passers/Macros.  Master file passers/macros to include but not limited to subscriber, equipment, and house will be billable to the Customer at the standard rates.

Ø Multi Protocol Network Circuit Installation

Ø Administrative Gateway Hardware, where applicable

Ø Third Party Software, where applicable

Ø On-Site User Training

Ø Changes or upgrades to existing digital addressable equipment

CSG’s IP Gateway Solution Installation.  The following installation services are provided for the fees set forth in Schedule  F.

*** Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission.

CSG RESPONSIBILITIES:

The CSG Implementation Team will perform the following:

Ø Change server .ini settings;

Ø Build new Terminal Control Blocks (“TCB”);

Ø Provide training aids and supplemental documentation;

Ø Conduct initial call with Customer to identify site contacts, present the Product Integration Review (“PIR”) and documentation required for review and completion by Customer;

Ø Deliver Product Integration Review;

Ø Deliver project methodology presentation and define CSG and Customer roles/responsibilities;

Ø Post PIR:

· Prepare PIR recap and action item list;

· Complete baseline project plan.

Ø Integration:

· Establish Milestones.

Ø Work with Customer on technical environment, setup and configuration.

Ø Operational readiness:

· Review deployment checklist;

· Operational readiness meeting.

The CSG Project Implementation Manager will perform the following:

Ø Provide project plan (including migration approach);

Ø Provide overall project management;

Ø Provide backout plan;

Ø Create and maintain overall project status reports;

Ø Identify critical paths and escalate when appropriate;

Ø Participate in meetings and track progress;

Ø Provide weekly status reports to the Customer.

CUSTOMER RESPONSIBILITIES:

The Customer will provide the following:

Ø Provide Network Address Translation (“NAT”) IP Address;

Ø Assign people to be available to support the implementation, which includes assignment of an executive sponsor, project manager, business process owners and other subject matter experts;

Ø Attend project status meetings and provide support with issue resolution;

Ø Identify appropriate training approach, resources and accounts;

Ø Identify and document changes to existing business process and procedures;

Ø Identify triage contact/process for product support related questions and issues;

Ø Approve project deliverables;

*** Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission.

DELIVERABLES:

CSG shall provide the following:

Product Implementation:

Ø Conduct initial call with Customer to identify site contacts, set Product Integration Review (“PIR”) date and review documentation required for review and completion by Customer;

Ø PIR and Customer Business Requirements:

Ø Deliver project methodology presentation and define CSG roles/responsibilities;

Ø Review current Customer business practices and requirements;

Ø Deliver product presentation.

Ø Post PIR:

Ø Prepare PIR recap and action item list;

Ø Perform analysis;

Ø Identify system dependencies;

Ø Document design;

Ø Complete baseline project plan.

Ø Installation/Testing/Roll-out:

Ø Complete Customer technical environment setup and configuration;

Ø Setup initial product and system configuration,

Ø Establish connectivity from the Customer’s designated production environment to the CSG IP Gateway.

Ø Operational Readiness:

Ø Review deployment checklist;

Ø Operational readiness meeting;

Ø Post Production Support:

Ø **** ** ******** **** - of support by CSG Implementation team

*** Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission.

SCHEDULE F

FEES

INDEX

CSG SERVICES

§ Processing

A.   Non-Rated Video, Non-Rated High Speed Data and Telephony

B.   Ancillary Services for Non-Rated Video, Non-Rated High Speed Data and Telephony (as applicable)

C.   Ancillary Voice Services

D.   Care Express (Self-Care)

E.   Account Hierarchies

F.   Leads Tracking

§ Interfaces

A.   Video

B.   High Speed Data

C.   SmartLink BOS

D.   Telephony

E.   Usage

F.   SODI

§ Payment Procurement

A.   Direct Solutions (Print and Mail)

B.   Care Express (Electronic Bill Presentment)

C.   Care Express (Consolidator Service)

D.   Care Express, Module E, Part 1 (Payment Kiosk)

E.   Payment Gateway Services

§ Credit Management and Collection

A.   Risk Management (*******)

B.   Credit Verification (********)

C.   Collections

§ Conversion Services for Video, HSD and Voice

· Conversion Services for Video, HSD

· Conversion Services for Telephony and Setup and Configuration of Voice Environments

§ Technical Services

§ Discover Support Fees

§ Additional Training and Documentation

· User Training at CSG Facility

· On-Site User Training at Customer’s requested location

· Vantage Training

· Additional Documentation

CSG LICENSED PRODUCTS

· Call Center

A. Installation and Other Associated Items

· Advanced Reporting

o Vantage

o Vantage Plus

· Workforce Management

o Workforce Management

o CSG Workforce Express GPS Services

· ACPx Functionality

· Standardization and SPA Consolidation

REQUIRED THIRD PARTY SOFTWARE THAT MAY BE PROCURED THROUGH CSG

*** Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission.

DATA COMMUNICATIONS SERVICES

1. Direct Connect into the CSG’s DataCenter

Network Services – Timelines and Pricing

EQUIPMENT INSTALLATION/TECHNICAL AND ENGINEERING SUPPORT SERVICES

1) Equipment Installation Outside of Normal Work Hours

2) Technical and Engineering Support Services

*** Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission.

Connected Subscribers

· Definition of a Connected Subscriber.  A “Connected Subscriber” shall be defined as an active subscriber as identified in Customer’s subscriber master file and ledger activity report on the last processing day of a processing month.  As a point of clarification, in the event that a subscriber is utilizing several services (e.g., video, high speed data, and telephony services) on a single subscriber account on the last processing day of a processing month, such subscriber shall be counted as *** (*) Connected Subscriber.  However, in the event that a subscriber is utilizing several services (e.g., video, high speed data and telephony services) on ***** (*) separate subscriber accounts on the last processing day of a processing month, such subscriber shall be counted as ***** (*) Connected Subscribers.

As a point of further clarification, there are currently ***** (*) service combinations that are possible in accordance with the definition of a Connected Subscriber and the counting of such:

§ Video Only

§ HSD Only

§ Voice Only

§ Video/HSD

§ Video/Voice

§ HSD/Voice

§ Video/HSD/Voice

Conversion Bonus

· As an ****** *******’* ***** in ********** **** *** ********** under Section 12.3(a), *** ****** ** *** ******** a ******** ***** ******* of $**** (the “********** *****”) for **** ********* ********** that ******** ******** ** *** **** ******* ****** (a “********* ********* **********”).  The ********** ***** **** ** ****** ** ******* upon ********** *** *** *** ******* ** *** **** ******* ** **** ********* ********* ********** in the ***** ********* *** ***** of the ********** ** **** ********* ********* **********.

Incentive Bonus

· As an ********* ** ******* * *********** ****** ** ********* *********** *** *** ******** ** *** **** under Section 12.3(a), *** ****** ** *** ******** ** ********* ***** ***** ** $**** for **** ********* ********* ********** (the “********* *****”), subject to the ******* ******** ********* ********* *****.  Such amount will be ******** ******* ********’* **** ** ***** ******* ******* **** *** ********* ****, as follows:  The ****** ** ********* ********* *********** **** *** ********* ****** **** ***** **** ** ********** by $****, and ******* ** *** ***** ****** ** ****** ********* ** *** ****.  Such amount will be ********** **** ***** ********* ***** ******* ********* ********** *** ***** ****** ****** *** ****.  See Examples 1 and 2, below.

********* ***** *********** example:

Example 1:  ** * ******* *********** ******* **** *** ** *** *** ** ****** ***** **** *** **** ******* * ******* ****** ** ********** *********** * ** ******* ********* ** *** ***** ** **********

Example 2: ** ** ********** ******* *********** ******* **** *** ** *** *** ** ********* ***** **** *** **** ******* ** ********** ******* ****** ** ********** *********** * ** ******* ********* ** *** ***** ** ******** ********* ** ** ********* ********* ***** ** ************

· Following the Conversion Date, the **** ****** ** *** ********** ********* ***** **** ** ****** ** **** ***** **** ******** ********* ** ***** ********* ********* ***********.  If, in any *****, ******** **** *** **** ** ***** ********* ********* ***********, the ********* ***** ******* *** **** ***** **** ** ******* ** ** ****** ***** ** *********th of the ***** ******* *** *** **** ********* ********** ***** ********** *** ** ** ***** **** *** ********* ***** ** ******* ***** ****.  See Example 3.  By way of clarification, *** ********* ********* ** *** ********* ***** ***** **** ********* **** *********** ******

*** Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission.

***********************************************, and will not be **************************************************.  See Example 4. 

********* ***** **** ** *********** ******* example:

Example 3: ******** ** ********* ******* ****** ****** ** ********* ** ** *** ***** ********* *** ********** **** *** ***** ********* *********** ***** ***** *** *** ****** *** ******** ********* **** ** ********** ** ********

**** **** ***** * ******* * ******* * ****

************* ******* *********.  ***** *** ****** **** ** ******* ** ******* ** ******** *** **** ******

Example 4*  ** ** *** **** ****** *** ***** ********* *********** ******** ** ****** *** **** ******* ****** ****** ** ******** ** *********** *** ******** **** *** ****** *** ******* ****** **** ** *** ********* ******

In the event this Agreement is terminated, except for the limited scenario in which CSG terminates this Agreement without cause prior to the expiration of the Term, ******** ***** ******* ** ******** ** * ****** nor *** ******* ******* ** *** ********* *****, because it shall *** **** *** *** ********** ** **** ********* ********* ** **** *** ********* *****.  If CSG does terminate this Agreement without cause prior to the expiration date, then ******** ***** ** ******** ** ** ******* ****** ** ********** ** *** *********: ****** ** ********* *********** at the time of *********** ********** by $**** ********** by the ****** ** ****** ********* ** *** ****, ******* ** *** *********** *** ********** as ********* ***** if ********* *********** are **** **** ********* ** *** **** ** ***********.

Fees, Quotes, SOW, and Other Conditions

· All fees, rates and prices other than the BSC and VSF are placed in this Agreement for purposes of establishing CSG’s rate for the applicable feature, service or product, in the event Customer requests any such feature, service or product and has not otherwise negotiated a different rate in writing for same.

· All fees charged on an hourly basis are based upon the rate expressly provided herein this Schedule F.  In the event that an hourly rate is identified as “Quote,” such rate shall be at $****** per hour, unless otherwise specified by CSG in the written Statement of Work given to, and executed by, Customer.

· All Statements of Work shall contain sufficient details to permit Customer to understand the Parties’ responsibilities for the project, the level of expertise required, and for fixed fee Statements of Work, a breakdown of the fees for the project components.

· Upon the application of any fee increase under Section 5.3(a) of the Agreement, CSG may round the revised fee to the same order of magnitude as the previously applicable fee, provided, however, that all future fee adjustments shall be based on the original fees set forth in this Schedule F and not any such rounded amount.  For avoidance of doubt, the following example illustrates the previous sentence.  

Example:  Rate as of the Effective Date is $******.  Applying the fee increase under Section 5.3(a), then the fee as of June, 2009 shall be $****** or ($****** ********** by ******).  The fee as of June 2010 shall be $****** determined as $****** ********** by ****** or (****** **).

· Notwithstanding anything in this Schedule F to the contrary, *** **** *** ****** ******** *** **** ** ******** ** ********** *** ********** ********** ************ in Section 12.3 of the Agreement, including, without limitation, any ****** ****, but ********* *** **** ******* ** *********** ***** ***** ******** (otherwise set forth in this Schedule), ***** ***** ******** ******** ** ******** and ********** *** ********* ****** and *************.  

*** Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission.

CSG Services

I. Processing

a) Non-Rated Video, Non-Rated High Speed Data, and Telephony

Minimum Commitment.  Subject to the Divestiture Exceptions described below, ** ******** ***** ** ******* the ******* ********** by the ************* ****, ******* ** *** ******, shall either (a) *** *** ** ****** ***** to (i) the *** *** ********* ********* ***********,  ********** by (ii) the *********** ******* ** *** ******* ********** or (b) if the ******* ********** *** ********** ** *** ****** ** ****** from the ************* ****, ****** *** ************* **** by giving written notice to CSG until the ******* ********** ** ***, not to exceed ** ********** ******.  If the ******* ********** has not been met by the *** ** *** **** ***** as provided by (b), then (a) shall apply for any remaining amounts due.

Interim Determination.  If Customer fails to achieve the ******* ********** as of the **th ***** following the ********** **** (the “******* ************* ****”), then ******* ***** *** *** ** ****** ***** to (i) the *** *** ********* ********* *********** ********** by (ii) the number of ********** ****** ** ** **** **** that are ***** *** ******* **********.  Upon such *******, the ******* ********** ***** ** ***** ** *** ****** ********** ****** ********* *** ******* ************* **** to ********* ******* *** ******* ********** ** *** by *** ************* ****.  If ******* ******* *** ******* ********** as of such ******* ************* ****, then the ****** ********** ****** shall be **** ** *********** ******* *** ******* ********** is *** ** *** ************* ****. For purposes of this Section, the “******* **********” will be *********** *********** ******.

Divestiture Exceptions: For purposes of determining whether the ******* ********** or ******* ********** is met (as applicable), ******** **** ** ******** *** *** of any ******** ********* *********** ********** by the ****** ** ****** ******* (i) the ***** ********* *********** and (ii) the ************* **** (or ******* ************* ****, as applicable).  For purposes of *********** **********, ****** “*****” of ********* *********** shall *** ** ***** **** *******.

i)Basic Services Charge (“BSC”).  Customer shall pay CSG the BSC monthly calculated pursuant to the row in the table immediately below, which corresponds to the total number of Connected Subscribers in such month.

Total Number of Connected Subscribers	Monthly BSC
§********* and greater	$****** per Video and/or HSD Connected Subscriber
§********* to *********	$****** per Video and/or HSD Connected Subscriber
§********* to *********	$****** per Video and/or HSD Connected Subscriber
§********* to *********	$****** per Video and/or HSD Connected Subscriber
§********* to *********	$*********** **** ***
§Below ********* (******* ****):	$****** per Video and/or HSD Connected Subscriber up to ********* Video and/or HSD Connected Subscribers
	$****** per Video and/or HSD Connected Subscriber in excess of ********* Video and/or HSD Connected Subscribers

Note: The BSC tiers, as set forth above, are intended to be cumulative and not incremental.  As an example, ** ******** *** ********* ********* *********** *** *** ******* *****, the *** *** **** ********* ********** ********* ***** ****** *********** ******** ***** ** $******.

ii)Voice Services Fee (“VSF”) (incremental to the BSC)

Voice Service Account Structure	Monthly VSF
§Voice Service on an account with Video and/or HSD	$****** per such account
§Voice Service on a standalone account	$****** per such account

Note 1:  As a point of clarification, the VSF, which is added to an existing Video and/or HSD Connected Subscriber’s account is incremental to the BSC.  As an example* ** ******** *** ********* ***** ****** *** ********* *********** ** *** ******* ******* ***** *** ** **** ********* ********* ************ ******* *** ********* ***** ******** ** ** ******** ***** ****** *** ********* ********** ******** *** ***** *** ** ******** ** *** ******* ***** ****** *** ********* *********** ********* ***** ******** ***** ** $****** *** **** ********* *********** ********** ** *******:  (the then ******* *** ** $******) * (*** *********** ***** ******** *** ** $******).

Note 2:  In the event that the only service on a Connected Subscriber account is voice, Customer shall pay CSG $****** per month for such Connected Subscriber in accordance with the fees set forth in the table immediately above.  As an example, ** ******** *** ********* ********* *********** ** *** ******* ******* ***** *** ** *** ********* ********* ************ ****** *** ********* *****

*** Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission.

****************************************************************************************************************** $*********************************

Note 3:  Notwithstanding any other provisions of this Section 2 to the contrary* *** ***** *** **** ** ******** ** *** ***** ***** *** ****** $****** ********** by the ***** ****** ** ********* ***********.

The Monthly BSC for Non-Rated Video and Non-Rated High Speed Data, and VSF for Telephony ******** *** *********:

1. ** **** ******* ********** *** **** ****** ** ***** ********** ******* ******* ******* **** ***** ******* ******** *********** ** **** *** ****** ** ****

2. ****** ********* ****** * * **** ****** **** ******** *** *** *********** ** ******** ****** *** ******** ******* ********* **** ****** ******** ********** **** ******* ******* ****** *** ********** *********  ******** ***** ***** ** ******** **** **** ****** *** **** **** ** **** **** ***** ********** ******* ********** **** * ********** **** ******** **********  ** *** ***** * ********** **** ****************’* ********** ******* ****** ***** ********* ************ *** ***** ****** ******** *** **** *** ***** ** ******* ***** ***** *** *********  ** *** ***** ******** ******* *** **** **** ******** *********** **** ******** ***** *** *** *** **** **** ******** ********** ** ****** ** *** **** ** ***’* **** ******* ******

3. *** *** **** ************* ******** ******** ******* ***** ******** ******** *** ******** ** *** ******** ******** ********* ********* *** ******* ************* ** ******* ***** ***** *** ******** *** ***** **** *** ****** ********** *** ******** **** *** ****

4. ********* ********* *** *********** *** *************** ********** ********* ***** ****** *** **** *** *** *** ********* ***** ********* ********* *** ******* ******* **** ********* ******* ***** ************* ******** ********* ******* ********** ***** ** ******* ***** ***** *** ******** *** ***** **** *** ****** ********** *** ******** **** *** ****

5. ********* ********* ****** **************

6. *************

7. ******** ***** ******* ***** ******* *** ***********

8. ****** **** ***** ***** *** ****** ** ******* ******

9. ******** *** ******* ***** *** *** ** *** *** *** ******** ******** ******** ****** ****** ** **** *** **** ******** ** *** ****  ** *** ***** **** *** ** ********’* ****** ********** ******* **** **** *** *** ******** ******* ******** ****** ** *** ***’* **** ******* **** *** *** ********** ******** ******* **** *** ***** ********** ****** ** ******* *** ***** *** ******** *** ***** **** *** ****** ********** *** ******** **** *** ****

10. *** *** *** ***** **** ******* **** ******** ********** ****** ***** ***** ****** ***** ********* ****** ***** ***** ***** ***** ******* ***** ******* **** ***** ******** ***** ********* ***** ******** ********* ****** ***** *** **** ***** **** ****** ** ******* *** ***** *** ******** *** ***** **** *** ****** ********** *** ******** **** *** ****

11. ********* ****** ********* * *************

12. ***** ************

13. ******* ****** ******** ********** ******** ******** ********* ***** ******** ********* ********* ******** ********* ************* ******** ********* ***** ******* ****** ******* ***** ********** *** ******* ***** ****** ** **** ** ******* ********** ****** ** ******* *** ***** *** ******** *** ***** **** *** ****** ********** *** ******** **** *** ****

14. **** *********** **** ************* ******** ******** ********** **** **** *********** **** ***** ********* **** **** *********** **** **** ****** **** ********* ******* ***** **** **** ****** ******* **** **** **** ****** ******* ******* **** **** ****** **** ***** ******** **** *** **** ***** **** ******** **** *** **** ************ *** ************ *******

15. ***** *** ****** *** ***** ******** ****** ** ******* **** ***** *** ******** *** ***** **** *** ****** ********** *** ******** **** *** ****

16. **** ******* ***** ***** ************** *** ********** **** ************ ****** ** ******* *** ***** *** ******** *** ***** **** *** ****** ********** *** ******** **** *** ****

17. ***** ********* ******* ******** *** ********* ***** ***** *** *** *** ************ ********** *********** ********* ********* ****** *********** **** ******* ********** **** ** **** ******* ********** ** *** ***** ******* ********** ***** ********* ******* *********** ********* ***** ***** *** ************ *** ****** *** ****** ****** *** *** *** ************ ****** ** ******* **** ***** *** ******** *** ***** **** *** ****** ********** *** ******** **** *** ****

*** Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission.

18. ************************************************************************************************** 

19. **** ***** **** ********* ******* ******** *** ********* ***** ***** *** ************ ************ ****** ** ******* **** ***** *** ******** *** ***** **** *** ****** ********** *** ******** **** *** ****

20. ********* *** ******** ************ ********** *********** *** *********** ********** ****** ** ******* **** ***** *** ******** *** ***** **** *** ****** ********** *** ******** **** *** *** *** *** ******* ***** ** ****** ** *********

21. ***** ********* *********** *** ******* ****** ** ******* **** ***** *** ******** *** ***** **** *** ****** ********** *** ******** **** *** ****

22. ******* ********* ******* ************* *** ** *** **** ********** **** *** *** ********* ************* **** *** ** *** ****** ******* ********* ************  *** ********** ********* ************** ** ******* ** *** ******* ********* ************* *** ** ********* ***** * **** ******** ********* ** **** ** ***’* **** ******* *****.

23. **** ********* ********** ****** ******** **** ******** ***** ***** *****  ******** ******* ********* ****** ******* ******* ********* ******* ********** ********* ********* ** *** ********* *** ********** ********* *** **** ********* ****** ** ******* ***** ***** *** ******** *** ***** **** *** ****** ********** *** ******** **** *** ****

24. ******* **************** ***** *** *********** ******** ******** *** **** *** *******

25. ********* ******** ******** ***** ******

26. ******** *** ********** ***** *** *** ****** ******* ** **** *** ****** ********* ** ******** ** *** **** ****** ** ******* ****** ***** *** ******** *** ***** **** *** ****** ********** *** ******** **** *** ****

27. ******* ************ **********

28. **** ******* *********** **** *********** * **** ******** ** ******* ******* ******* ****** ** ******* ***** ***** *** ******** *** ***** **** *** ****** ********** *** ******** **** *** ****

29. ******** *** ********* ****** **** ********* ****** **** ******** ************* *** ************

30. ******** *** ********* ********** ******* ***** ********* *** ***** *** ******** ************* ************ ***** ******* ************ ** ******* ********** *** ************

31. **** ******** ******** **********

32. ********** ******** *** ***** *** *** *** *********** ********* ** ******** **** * *********** ******* ******** ** *** ****’* ******** ********** ********* ** ********** ** ******** ** ****** *********** *** *********** *** *** ******** ** ******* ******** ********* **** **** **** **** ****** ************ ****** ** ******* ** ***** *** ******** *** ***** **** *** ****** ********** *** ******** **** *** ****

33. ******** ******* *** *********** *** *****  **** ************** **** ****** ** **** ***** ***** **** ****** ** ********** ****** ******* *** ******* ****** ** ******* * ***** *** ******** ******** *** ***** **** *** ****** ********** *** ******** **** *** ****

34. *** ******** ******* *** *********** *** ******** ******* ******** ********* ******* ******** ****** ******** ****** *********** *** ******** *********** ****** ** ******* * ***** *** ******** ******** *** ***** **** *** ****** ********** *** ******** **** *** ****

35. ********* ******* ******** ******* *** *********** *** ********* ******** *** ********* ******* ** ****** ******* ********* ***** ******** ****** ** ******* * ***** *** ******** ******** *** ***** **** *** ****** ********** *** ******** **** *** ****

36. ******** ********* * ******* ********* ******* *** ******** *********** ***** ******** ******* *** ****** ******* ******* ******** ******** *********** **** *** *********** *** **** ******* *** *********** *** *** ********* ******* ******* ******** *********** ******* **** ***** **** ******** **** ********* **** ********* ********* ********** ******** ********** ********* *************** ******* ** *** ********** ***** *** ***** *********  ***** ** ******* ** ***** *** ******** ******** *** ***** ********** **** ******* **** *** ****** ********** *** ******** **** *** ****

37. *********** ******* ************* *** ******** *** ******* ************* *** ***** ****’* ******** ******* ** **************************

38. ***** *** ******* ******** ***** **** *** ******** ******** ********** ******* ******* ** ***** *********** *** *** **** ******* ***** ** ********* ** *** ** ********** **** *** *** – *********** ** ***** **** ******* ******* ******** *********** ******** ***** ********* *** ***** ******** **

*** Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission.

**************************************************************************************************************************************************************************************************************************************************************************************************’**********************************************************************************************************************************************************************************************’**********************************************************************************************************************************************’**************************************************************************************************************************************************************************************************************************************************************************************************************************************************************** 

39. ********* ********** *** ******* ******* ** *** ********** ***** ****** *** ************ ******** ** ******* *** ** ******** *********

40. **** ****** ******* ********* ******* ********* ** **** ** ******** ** * **** ** *** ***.

Monthly Fee for Voice Services ******** *** ***** **** *** ********* ****** ***** ***** *** ******* ******** “*** ******* *** *** ********* ***** *** ********* **** ***** ***** *** *** *** ********* ******** *** **********”, as such items relate to ***** ********, and with the ********* ****** ** *************:

1. ********* ********* ** ********* ** **** ******** ******** ********* ****** ********* *** ******* **** ********** ** **** ********* ****** ******  ******* ********* ***** *** ********* ** ******* ********** ** *** ** ********** **** ******* #********* **** *** ***** *** * ******** **********

2. ********* ****** *************** ** ********* ** **** ********* ****** **********

3. ***** *** ******* ** ********* ** ***** **** *** **** ******* ***** ***** ********** *** ***** ****** ******** ********** ** *** ******* ** ****** **** **** ******** ** * ***** ***** ***** **** *********  ******* ******** ** *** **** ** * ******** ********* *******  ******** **** ******* **** ** *** ****** **** *** ********** ********* ****** ********* ******* ********* ****** *********** ******** ******* ***** ***** ********** *** ******** ******* ********* ********* ******* ****** *********  ****** ******* *** ********** **** *** ***** *** * ******** **********

4. ***** ********* ******* ** ********* ** ***** **** *** **** ******* ******* ********** ******* ********** **** *** ******** ** *** ***** ********* *** *** ***** *** *** ******** ** *** ***** ********* *** *********** ******

5. ******* **** ********* **** ******** ** ********* ** ***** ******* **** ******** *** **** ******* ********** **** ***** *********  *** ***** *** ** ******* ** ***** *** ******** ******** *** **** ******** ** *** *** *** ***** ** ******* *** ***** *** ******** ******** ****** *** ************* ** ***** **************

6. ******* ********** ******* ********** **** ** ** *** ********* ** *** ******* ***** ************ **********  *** ****** ***** **** ********** ** *** ****** **** ******** ***** ****** *********** ************* ************* *** ************ ******** ********** *************  ******* ********* ***** *** ********* ** ******* ********** ** *** ** ********** **** ******* #********** ****** *********** ************* ************* *** ************ ******** *********** *** ******** ***********

7. ******* *** *** ******* ********** **** *** ****** *** ************************* *** ************  *** ******* *** ** ******* **** ***** *** ******** *** **** ******** ** *** *** *** ***** ** ******* *** ***** *** ******** ******** ****** *** ************* ** ***** **************

8. ******* ********** ******* ********** **** *** ******** ** *** *** **********  *** **** ******** ***** ***** *** ********* ******* *** ***** **** ** * ***** *** ******** ** ****** *** ******* **** ****** ********

9. ******* ** ******* ********* ******** ********* ** *** ******* ******* ******

*** Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission.

iii)  Other Primary Services for Non-Rated Video and Non-Rated High Speed Data

Description of Item/Unit of Measure	Frequency	Fee
A.Pay Per View (PPV):
1.Creation of New Supplier Schedule (per *** ******** ********, per ****** *********)
• Creation of New Supplier Schedule with Expedite (per ****** *********)	*** *******	$******
• Creation of New Supplier Schedule with Special Build (per ****** *********)	*** *******	$******
B.Equipment Inventory:
1.Add New Equipment Model: (per ****** *********)
• Add New Equipment Model with Expedite (per ****** *********)	*** *******	$******
• Add New Equipment Model with Special Build (per ****** *********)	*** *******	$******
C.Test Production System Access: (Note 1)
1.Subscribers in excess of ***** (per ********* **********)	*******	$******
2.Support (per ******/per ****)	*** *******	$******

Note 1:  These fees ***** *** ** ******* ****** ******** ******* *** ***** ** **** ********** ******** ********* ***** ** *** ******* ***** ********** ********** ** *** ***.

b)  Ancillary Services for Non-Rated Video, Non-Rated High Speed Data, and Telephony (as applicable)

Description of Item/Unit of Measure	Frequency	Fee
A.Archival for Reports:
1.Duplicates (Note 1)
• CD-ROM (per **** **, per ****** *********, excludes *******)	*** *******	$*****
• DVD (per **** ***, per ****** *********, excludes *******)	*** *******	$*****
B.Database Maintenance Requests:
1.Account Number Format Change: (per ****** *********)	*** *******	$******
2.Addition for a System, Principle or Agent: (Note 2)
a.Setup of New System (per *** ******)	*** *******	$********
b.Setup of New Principle/Agent (per *** ***************)	*** *******	$********
c.Add New Agents (up to 10) (per *** ******)	*** *******	$******
3.Passers (variable lead time): (per  ******)	*** *******	******** *
4.Other Mass Adjustments: (per **** **********)	*** *******	******** *
C.Other Programming Requests:
1.Data Extracts:
a.Setup (per **** *******)	*** *******	*****
b.Recurring (per **** *******, per ********* **********) (Note 3)	*******	$******
c.Refreshes and updates (per **** *******)	*** *******	*****
2.Special Report Requests:
a.Special Reports, Fiche, or Research (per ****** *********)	*** *******	*****
3.Tape Requests:
a.General Ledger or Financial Summary (per **** ****, per ****** *********)	*** *******	$******
b.General Ledger and Financial Summary (per ****** *********)	*** *******	$******
D.De-conversion fees: (Note 4)
1.De-conversion Files:
• Test Files (per *** ** **** *****, per ****** *********)	*** *******	$*********
• Final Files (per *** ** ***** *****, per ****** *********)	*** *******	$*********
2.Online Access (per ****** *********)	*******	*****

Note 1:  CSG shall provide Customer with *** (*) ********* ***** ** ****** ** ** **** ** ********** ******** *** ********’* ********* ********** ****** *** * *** ** $******** *** ********* ********  **** ********* **** **** **** ******* ***************** **** *** ********* ********* ******’* ** *** **************** ******  *** ***************** ********** ******* *** *** ** ********* *********** *** **** ************ ******** * ***** *** *******

Note 2: As a point of clarification, these fees are not charged during ******* **********.

Note 3: The recurring fee in relation to *** (*) *** ***** **** ******* *** **** ******** ** *** ***.  Any additional data extracts, as may be requested by Customer, may be provided at the rates set forth in the table above.

Note 4: De-conversion Fees.  Paid to CSG in accordance with the Agreement.  Online access is calculated in ******* ********** ***** *** ** ** ****** (**) ****.

*** Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission.

c)  Ancillary Voice Services

Description of Item/Unit of Measure	Frequency	Fee
A.Third Party Communication Software for Voice Services (per ********** ****) (required for Voice Services)(Note 6)	*******	$****
B.New or Updates to Calling/Usage/Rating Plans (Note 1)	*** *******	*****
C.Updates to existing Service Order Distribution and RDS Interfaces (per ******, per ****) (Note 2)	*** *******	$******
D.Configuration Changes and Testing in relation to existing voice environments (per ******, per ****) (Note 2)	*** *******	$******
E.Data Storage (usage and rating, gating and filtering, and revenue assurance) (per ********)	*******	$******
F.Voice House Population and MSAG Process
1.Voice House Population
§* ** ******* records	*** *******	$********
§******* to ******* records	*** *******	$********
§******* to ********* records	*** *******	$********
§greater than ********* records	*** *******	*****
2.MSAG Process
-  Setup, Verification, and Certification (Note 3)	*** *******	$*********
-  Load of MSAG Guide file (per ****, up to ******* (**) ******)	*** *******	$********
-  Load of MSAG Guide file (per ****, per ********** ***** ****** *** ******* ** ****** requested)	*** *******	$******
-  Exporting and Importing of Records (Note 4)
§* to ******* records	*** *******	$********
§******* to ******* records	*** *******	$********
§******* to ********* records	*** *******	$********
§greater than ********* records	*** *******	*****
3.MSAG Validation Support for all Customer Markets Launching ACP for Voice (Note 5)	********	$*********
G.Optional Gating and Filtering
1.Processing of Required Records (per ****** ***** or ********)	*******	$******
2.Electronic Transfer of File (NDM or FTP)	*******	** ******
3.9-Track Tape (per ****, plus ******* and ******* ****)	*******	$******
H.******* ***+4
1.Implementation	*** *******	$*********
2.Maintenance and Support	********	$*********
I.Commtax User Override	********	*****

Note 1: New or Updates to Calling/Usage/Rating Plans.  Quote relates to services requested by Customer beyond those provided in the initial installation.

Note 2: Updates to existing Service Order Distribution and RDS Interfaces and Configuration Changes and Testing in relation to existing voice environments.  All updates to existing service order distribution and RDS interfaces and configuration changes and testing in relation to existing voice environments, the associated fees, and applicable lead times shall be set forth in a mutually agreed upon Statement of Work.

Note 3: Setup, verification, and certification of the MSAG process.  Relates to the setup and implementation of the MSAG process between CSG, Customer, and Customer’s chosen third party vendor.

Note 4:  Exporting and importing of records.  CSG will export records from the CSG telephony database to Customer’s chosen third party vendor and import records from Customer’s chosen third party vendor into the CSG telephony database.

Note 5: CSG will provide MSAG validation to Customer’s markets launching the CSG® ACP for voice address database.  ******** ******** ** ******.

Note 6: Notwithstanding Section 5.3(c) of the Agreement, Third Party Communication Software for Voice Services shall *** ** ******* ** *** ********* *** ***** ***** ****** ********** beyond those applicable under Section 5.3(b) of the Agreement.

d)  Care Express (Self-Care)

Description of Item/Unit of Measure	Frequency	Fee
1.Installation Services	*** *******	*****
2.Ongoing Web Page Maintenance and Programming Services (minimum * ****)	*** *******	*****

e)  Account Hierarchies  

Description of Item/Unit of Measure	Frequency	Fee
1.Processing (Note 1)
a.Processing Per Leaf Account	*******	$******
2.Print and Mail (Note 2)
a.Startup –Generic AESP Format (******* ***) (per *******)	*** *******	$********
b.Generated Report Flats

*** Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission.

Description of Item/Unit of Measure	Frequency	Fee
§Generation of Detail Group Report	*** ******** *** ****	$******
§Generation of Summary Group Report	*** ******** *** ****	$******
§Report Processing – Report Detail Page (per ****)	*** ****	$******

Note 1: Refer to Section 1.3.1 Core Processing Print and Mail, Print Suppression Fee to determine if additional print suppression fees are applicable.

Note 2: Refer to Section 1.3.1 Core Processing Print and Mail, for other optional services associated with Print and Mail.

B.Leads Tracking

Description of Item/Unit of Measure	Frequency	Fee
A.Processing Per Lead On File (Note 1)	*******	$******

Note 1: Includes ***** standard ACP reports.

CSG SERVICES

II. Interfaces

A. Video

Description of Item/Unit of Measure	Frequency	Fee
A.Audio Response Units (ARU)
1.Startup Services for Supported Third Party ARU Applications (Note 1)	*** *******	***** ***** ** $****** *** ****
2.Interface Certification Services for Non-Supported Third Party ARU Applications (per *************) (Note 11)	*** *******	***** ***** ** $****** *** ****
B.Automatic Number Identification (ANI)
1.Startup Services for Supported Third Party ANI Applications (Note 2)	*** *******	***** ***** ** $****** *** ****
2.Interface Certification Services for Non-Supported Third Party ANI Applications (per *************) (Note 11)	*** *******	***** ***** ** $****** *** ****
C.Addressable Equipment
1.Startup Services for Supported Analog Interfaces (Note 3)	*** *******	***** ***** ** $****** *** ****
2.Processing Changes to existing Addressable Controllers (Note 4)	*** *******	***** ***** ** $****** *** ****
3.Startup Services for HITS Digital Interfaces (Note 5)	*** *******	***** ***** ** $****** *** ****
4.Startup Services for HITS to Home Digital Interfaces (Note 6)	*** *******	***** ***** ** $****** *** ****
5.Startup Services for G.I. ACC4000D Digital Interfaces (Note 7)	*** *******	***** ***** ** $****** *** ****
6.Startup Services for Other Supported Digital Interfaces (Note 8)	*** *******	***** ***** ** $****** *** ****
7.PCB Changes: (per ******#, per ****** *********)  (Note 9)
• PCB Changes with Expedite (per ******#, per ****** *********)	*** *******	$******
• PCB Changes with Special Build (per ******#, per ****** *********)	*** *******	$******
D.Video On Demand (VOD)
·Startup Services for Supported Third Party VOD Applications  (Note 10)	*** *******	***** ***** ** $****** *** ****
·Interface Certification Services for Non-Supported Third Party VOD Applications (per *************) (Note 11)	*** *******	***** ***** ** $****** *** ****
E.****** *** ****** (Sales and Use Tax) (Note 12)
1.Startup (Note 13)	*** *******	***** ***** ** $****** *** ****
E.4030 to Lantronix Conversion: (per ******#*#, per ****** *********)	*** *******	$******

Note 1: Startup Services for Supported Third Party ARU Applications.  The startup fees, for Customer’s system principles utilizing the standard ARU API with a supported third party ARU application at the time of conversion to ACP, *** ******** ** *** ********** ********.  In the event that Customer requests CSG to provide startup services for any system principles subsequent to the conversion to ACP, the startup fee will apply.

Note 2: Startup Services for Supported Third Party ANI Applications.  The startup fees, for Customer’s system principles utilizing the standard ANI API with a supported third party ANI application at the time of conversion to ACP, *** ******** ** *** ********** ********.  In the event that Customer requests CSG to provide startup services for any system principles subsequent to the conversion to ACP, the startup fee will apply.

Note 3: Startup Services for Supported Analog Interfaces.  The startup fees, for supported interfaces to Customer’s analog equipment at the time of conversion to ACP, *** ******** ** *** ********** ******** **** ** *** ***** ** ******* *.  In the event that Customer requests CSG to provide such interfaces subsequent to the conversion to ACP, the ******* *** **** *****.  As a point of clarification, *** *******

*** Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission.

********************************************************************************************.  Each ********************************************************************************************************************************************************.

Note 4: Processing Changes to existing Addressable Controllers.  A processing change relates to either adding an additional port to an existing addressable controller or adding an additional system principle to an existing addressable controller.  In the event that additional services are required in CSG’s evaluation of the Customer’s environment, in relation to any processing change, a startup fee may apply in lieu of a processing change fee.

Note 5: Startup Services for HITS Digital Interfaces. The startup fees, for Customer’s system principles utilizing the HITS digital interface at the time of conversion to ACP, *** ******** ** *** ********** ********.  In the event that Customer requests CSG to provide startup services for any system principles subsequent to the conversion to ACP, the startup fee will apply.

Note 6: Startup Services for HITS to Home Digital Interfaces. The startup fees, for Customer’s system principles utilizing the HITS to Home digital interface at the time of conversion to ACP, *** ******** ** *** ********** ********.  In the event that Customer requests CSG to provide startup services for any system principles subsequent to the conversion to ACP, the startup fee will apply.

Note 7: Startup Services for G.I. ACC4000D Digital Interfaces.  The startup fees, for interfaces to Customer’s G.I. ACC4000D digital equipment at the time of conversion to ACP, *** ******** ** *** ********** ********. In the event that Customer requests CSG to provide such interfaces subsequent to the conversion to ACP, the startup fee will apply.  As a point of clarification, the startup fee applies only to the first system principle interfacing to a single hardware configuration or controller.  Each additional system principle added to the same such hardware configuration or controller will be assessed a processing change fee, in accordance with section C.2 of the table above.

Note 8: Startup Services for Other Supported Digital Interfaces.  Startup fees do not include the cost of any required hardware, any required third party software, or any associated maintenance costs.  Such additional costs shall be quoted to Customer at CSG’s then current rates.  The startup fees, for interfaces to Customer’s digital equipment at the time of conversion to ACP, *** ******** ** *** ********** ********. In the event that Customer requests CSG to provide such interfaces subsequent to the conversion to ACP, the startup fee will apply.  As a point of clarification, the startup fee applies only to the first system principle interfacing to a single hardware configuration or controller.  Each additional system principle added to the same such hardware configuration or controller will be assessed a processing change fee, in accordance with section C.2 of the table above.

Note 9: PCB Changes.  Fee applies to PCB changes that are not associated with startup services.  Example: Adding a new converter type to an existing interface.

Note 10: Startup Services for Supported Third Party VOD Applications.  The startup fees, for Customer’s system principles utilizing the standard VOD API with a supported third party VOD application at the time of conversion to ACP, *** ******** ** *** ********** ********.  In the event that Customer requests CSG to provide such interfaces subsequent to the conversion to ACP, the startup fee will apply.

Note 11: Interface Certification Services for Non-Supported Third Party Applications (ARU, ANI, and VOD).  Any interfaces, accomplished by Customer through the standard ARU, ANI, and VOD APIs, must be certified by CSG prior to the integration of such interfaces.  The fees set forth above for interface certification DO NOT INCLUDE any technical services that may be requested by Customer in relation to the client side integration of Customer’s third party applications.  As a point of clarification, the fees assessed for startup services, support services, and technical services ARE INCREMENTAL to the fees assessed in relation to certification services.

Note 12: ****** *** ****** (Sales and Use Tax).  Customer is responsible for third party vendor agreement and any associated fees.

Note 13: Startup Services for ****** *** ****** (Sales and Use Tax).  The startup fees, for Customer’s system principles utilizing Vertex (Sales and Use Tax) at the time of conversion to ACP, *** ******** ** *** ********** ********.  In the event that Customer requests CSG to provide startup services for any system principles subsequent to the conversion to ACP, the startup fee will apply.

B. High Speed Data

Description of Item/Unit of Measure	Frequency	Fee
1.Startup Services for Supported Third Party HSD Provisioning Applications (Note 1)	*** *******	***** ***** ** $****** *** ****
2.Interface Certification Services for Non-Supported Third Party HSD Provisioning Applications (per *************) (Note 2)	*** *******	***** ***** ** $****** *** ****

Note 1: Startup Services for Supported Third Party HSD Provisioning Applications.  The startup fees, for Customer’s system principles utilizing the standard HSD provisioning API with a supported third party HSD application at the time of conversion to ACP, *** ******** ** *** ********** ********.  In the event that Customer requests CSG to provide such interfaces subsequent to the conversion to ACP, the startup fee will apply.

Note 2: Interface Certification Services for Non-Supported Third Party HSD Provisioning Applications.  HSD provisioning interfaces, accomplished by Customer through the standard HSD provisioning API, must be certified by CSG prior to the integration of such interfaces.  The fees set forth above for interface certification DO NOT INCLUDE any technical services that may be requested by Customer in relation to the client side integration of Customer’s third party applications.  As a point of clarification, the fees assessed for startup services, support services, and technical services, ARE INCREMENTAL to the fees assessed in relation to certification services.

C. SmartLink BOS (Note 1)(Note 2)  

Description of Item/Unit of Measure	Frequency	Fee
1.Installation and Startup	*** *******	***** ***** ** $****** *** ****
2.Interface Development and Technical Services (Note 4)	*** *******	***** ***** ** $****** *** ****

*** Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission.

Description of Item/Unit of Measure	Frequency	Fee
3.Interface Certification Services for Non-Supported Third Party Applications (per *************) (Note 5)	*** *******	***** ***** ** $****** *** ****
4.Smartlink BOS transactions per peak hour: (Note 3)
§Up to ******* TPPH	*******	******** ** ***
§From ******* TPPH to ******* TPPH	*******	$*********
§From ******* TPPH to ******* TPPH	*******	$*********
§From ******* TPPH to ******* TPPH	*******	$*********
§From ******* TPPH to ******* TPPH	*******	$*********
§From ******* TPPH to ******* TPPH	*******	$*********
§******* TPPH  +	*******	*****

Note 1: CSG will only support the current release plus the ***** (*) ***** ******** of  SmartLink BOS at any given time, as such versions are defined by CSG in its sole discretion.  If Customer desires to continue maintenance coverage and CSG support, Customer shall be required to upgrade its production version of SmartLink BOS, so as to maintain currency within its application and ensure CSG’s ability to support Customer’s version of the interface.

Note 2: Customer hereby agrees to a cap on the number of Smartlink BOS requests of up to ******* per peak hour.  A “peak hour” is defined as the maximum request volume during any given hour during a *********** **** ***.  The number of SmartLink BOS requests that are “******** ** *** ***” will be capped at ******* requests per peak hour.  If the number of requests exceeds ******* requests in a peak hour, Customer shall be charged in accordance with the volume tiers set forth above.

To facilitate that CSG has the proper operating environment in place to support Customer, Customer shall provide CSG with a ******* ********* *** ******* ****** ******** ***** ** *** ***** *** ** **** ******** ******* (the “***** ********”).  Such ******** *** **** ***** ***** ** ** ********* ****** *** * **** **** ** *** ***.

If Customer’s actual request volume for a peak hour in production exceeds the ***** ******** by more than **% (the “**** **** ***”), CSG will notify Customer and work with Customer to (a) ****** *** ******* ****** ** ***** *** **** **** *** or (b) ***** ** ********* *** ******** ****** ** ***’* ****** *********** (a or b, a “Resolution”). In the event the Parties are unable to achieve a Resolution, CSG will contact Customer’s SVP of IT to enable Customer to select the application(s) to turn off to achieve a Resolution.  Any failure of CSG to meet a ********* *** ******* ***** (“***”) during a ***** in which Customer ******* by **% the upper threshold of the ******** *** **** **** pricing tier associated with the SLBOS Forecast for the applicable month shall **** *** ********** ****** *** ***** ** ******** *** *** **** *** *** **** *****.

Note 3: SmartLink BOS “requests” shall include any upstream transaction that is generated by or on behalf of Customer from either a Customer or third party application, excluding transactions associated with (i) VOD third party applications, (ii) CSG’s telephony API’s, or (iii) any Products or Services using SmartLink BOS.

Note 4: Interface Development and Technical Services.  Quote relates to interface development services and technical services requested by Customer in relation to the client side integration of Customer’s third party applications.

Note 5: Interface Certification Services for Non-Supported Third Party Applications.  Any interfaces, accomplished by Customer through any allowable and available micro level API, must be certified by CSG prior to the integration of such interfaces.  The standard interface certification services shall be Quoted using a fixed ***** (**) *****, such services shall include up to *** (*) ************ and ******* **********; also, such hours can be ***** **** *** ***** *** ***** ** ********* ******** ********** ** ******* *** ** *** *********. The fees set forth above for interface certification DO NOT INCLUDE any technical services that may be requested by Customer in relation to the client side integration of Customer’s third party applications.  CSG will not unreasonably withhold certification of any interface.

D. Telephony

Description of Item/Unit of Measure	Frequency	Fee
A.Service Order Distribution Interface
1.Startup, implementation, and configuration (per *********, per ********) (Note 1)	*** *******	***** ***** ** $****** *** ****
2.Interface certification services (per *************)	*** *******	***** ***** ** $****** *** ****
3.Maintenance (per *********)	********	$*********
4.Operations Support (per *********, per ******* *******)	*******	$******
B.****** *** ****** (Telecommunications Tax):
1.Startup	*** *******	*****

Note 1: For purposes of the SODI interface, an “instance” is defined as an interface, between CSG and a single version of a third party application, that contains the data elements in accordance with the configuration and specification of Customer’s voice business requirements and that allows communication between all system principles and such single version of such third party application.

*** Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission.

E. Usage

Description of Item/Unit of Measure	Frequency	Fee
A.Startup, implementation, and configuration (per *********, *** ********) (Note 1)	*** *******	***** ***** ** $****** *** ****

Note 1: For purposes of the usage interface, an “instance” is defined as an interface, between CSG and a single version of a third party application, where Call Detail Records received from such third party application are processed by CSG in accordance with the configuration and specification of Customer’s voice business requirements.  And, where the result of CSG’s processing is fed to other CSG downstream systems for statement presentation and revenue assurance reporting.  Note: Does not include data collection from any network device.  Assumes delivery of the data in a mutually agreeable format.  Customer is solely responsible for any and all costs in relation to the third party vendor usage collection and mediation solution.

F. SODI

The obligations of the parties in the SOW effective February 27, 2007 under document #2293413 the “SODI SOW”, covering the implementation of CSG’s Service Order Distribution Interface (SODI), which enables the automation of the sending and receiving of service order provisioning information between CSG and Customer’s order manager with respect to Customer’s UpdateVoiceOrder and VoiceOrderUpdated transactions, shall continue in force during the Initial Term and any Additional Terms subject to the following provisions:

Notwithstanding anything to the contrary in the SODI SOW, Customer shall provide CSG with a ******* **** *********** ****** ******** *** **** ***** ** * ******** ******* ***** ** *** ***** *** ** **** ************* ******** *******.  The *********** ******** for **** ***** ***** ** ** ********* ****** *** **** **** ** *** ***. ** ********’* ****** **** *********** ****** ** ********** ******* *** ********** ****** *** *** **** **** ** **** than *** (the “**** **** **** ***”), CSG will notify Customer and work with Customer to (a) ****** *** *********** ****** ** ***** *** **** **** **** *** or (b) ***** ** ********* *** ********* ******** ****** ** ***’* ****** **********t (a or b, a “Resolution”).

CSG SERVICES

III. Payment Procurement

o Direct Solutions (Print and Mail)

Description of Item/Unit of Measure	Frequency	Fee
1)Startup:
a)Startup for Statements:
i)Generic AESP Format (******* ***) (per *******) (Note 1)	*** *******	$********
ii)Custom AESP Format (per *******) (Note 2)	*** *******	*****
3.Addition of System/Principle to Existing Format (******* ***) (Note 3)	*** *******	$********
iv)Ad/Coupon Page
(a)Non-Selective (Note 3)	*** *******	$******
(b)Selective	*** *******	*****
5.Client Messaging (******* ***) (per *******) (Note 11)	*** *******	$********
6.Addition of System/Principle to existing Client Messaging (******* ***)	*** *******	$******
b)Startup for Customer Letters: (only available in Legacy Format)	*** *******	** ******
c)Startup for Past Due Notices:
i)Legacy Format	*** *******	** ******
ii)Generic Enhanced Format (******* ***) (per *******) (Note 4)	*** *******	$******
iii)Modified Generic/Bilingual Format (******* ***) (per ********) (Note 4)	*** *******	$******
iv)Custom Enhanced Format (per *******) (MSO level) (Note 2)	*** *******	*****
5.Addition of System/Principle to Existing Format (******* ***) (Note 3)	*** *******	$******
2)Statement Processing:
a)Additional Physical Page: (Black Print Only; Includes Generic Paper) (per ******** ****, per ****** *********) (Note 5)	*******	$******
b)Additional Logical Page-Ad/Coupon: (per ******* ****, per ****** *********) (Note 6)	*******	$******
C.Highlight Color
1.Start-up	*** *******	$******** *** ********* ***** *** ****
2.Processing Fee (Note 10)	*** ******* ****	$******

*** Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission.

3)Customer Letter Processing:
a)Legacy Customer Letters:
First Physical Page (Black Print Only; Includes Generic Paper, Generic Carrier Envelope, Generic Remittance Envelope, and the Insertion of the Letter and Remittance Envelope) (per ******, per ****** *********)	*******	$******
b)Business Reply Envelope credit (BRE)	*******	$(******)
c)Additional Physical Page: (Black Print Only; Includes Generic Paper) (per ******** ****, per ****** *********) (Note 5)	*******	$******
4)Past Due Notice Processing:
a)Legacy Past Due Notices:
First Physical Page (Black Print Only; Includes Generic Paper, Generic Carrier Envelope, Generic Remittance Envelope, and the Insertion of the Notice and Remittance Envelope) (per ******, per ****** *********)	*******	$******
b)Enhanced Past Due Notices:
First Physical Page (Duplex, Black Print Only; Includes Generic Paper, Generic Carrier Envelope, Generic Remittance Envelope, and the Insertion of the Notice and Remittance Envelope) (per ******, per ****** *********)	*******	$******
c)Additional Physical Page: (Black Print Only; Includes Generic Paper) (per ******** ****, per ****** *********) (Note 5)	*******	$******
d)Additional Logical Page-Ad/Coupon: (per ******* ****, per ****** *********) (Note 6)	*******	$******
E.Modified Generic/Bilingual Revision Charge (Note 7)	*** **********	$******
5)Delinquency Labels:
i)Spooled to site (per *****, per ****** *********)	*** *******	$******
ii)Printed 4-up labels (per *****, per ****** *********)	*** *******	$******
iii)Printed Cheshire labels (per *****, per ****** *********)	*** *******	$******
iv)Printed LAB labels (per *****, per ****** *********)	*** *******	$******
5.Reports (per ******, per ****** *********) ($****** *******)	*** *******	$*****
6)Inserts:
a)Printing Services:
i)Marketing Inserts/Envelopes	*** *******	*****
2.Other Communication	*** *******	*****
b)Processing: (maximum of * ******* per *********)
i)Non-CSG Printed Inserts – machine insertion (per ******, per ****** *********)	*******	$******
ii)CSG Printed Inserts  - machine insertion (per ******, per ****** *********)	*******	$******
iii)Manual Insertion Fee (statements of more than ****** (**) ******** ***** if bi-fold or **** (*) physical pages if tri-fold)	*** *********	$****
c)Late Insert Notification: (per *******, per ****** *********)	*** **********	$******
d)Late Arrival of Non-CSG Printed Inserts: (per *******, per ****** *********)	*** **********	$******
e)Holds or Notification of Insufficient Inserts: (per ****** *********)	*** **********	$******
f)Returns to Customer: (handling fee, excluding ******** *****) (per ****** *********)	*** **********	$*****
g)Destruction of Inserts: (per ***** inserts; ******* of ***** inserts; volumes rounded to next highest ********) (per ****** *********)	*** *******	$*****
H.Affidavit (per *******, per ***** per ****** *********) (Note 8)	*** *******	$*****
7)Other Print and Mail Ancillary Service Fees:
a)Archival for Statements: (Only available for AESP customers)
i)Duplicates
• CD-ROM (per **** **, per ****** *********; excludes *******)	*** *******	$*****
• DVD (per **** ***, per ****** *********; excludes *******)	*** *******	$*****
b)Support Services:
i)Marketing/Creative Services Support (per ******, per ****)	*** *******	$******
2.Statement Design Consultation (per ******, per ****)	*** *******	$******
c)Other Services:
i)Flat File Transfer for Statement Creation off-site (not available for AESP Statements)	*** *******	*****
ii)Postal Endorsement – Address Change Service (per ******* *******)	*** *******	$******
3.De-conversion Fee	*** *******	*****
8)Custom Paper and Custom Envelopes: (Statements, Customer Letters and Past Due Notices) (Note 9)

*** Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission.

i)Custom Paper (per ****, per ***************)	*** *******	*****
ii)Custom Carrier Envelope (per ********, per ****** *********)	*** *******	*****
iii)Custom Remittance Envelope (per ********, per ****** *********)	*** *******	*****
iv)Other Miscellaneous Shipping Materials (per ****, per ****** *********)	*** *******	*****
v)Custom Paper Set-up/Revision	*** *******	$******
9)Postage:
i)Statements (per ********* *******, per ****** *********)	*******	****** *******
ii)Customer Letters (per ****** *******, per ****** *********)	*******	******** ************* ****
iii)Past Due Notices and Reminders (per ****** *******, per ****** *********)	*******	******** ************* ****

Note 1: The generic format/layout for AESP Statements includes a certain level of flexibility that Customer may utilize in establishing their statement design.  The ******* fee of $******** includes up to ******* (**) ***** ** *** ******* ******** in relation to Customer requested ************* ** *** ********** ******* ************* **** **** ****** **** ****** ** ***********.  In the event that the level of ************* requested by Customer exceed ******* (**) *****, additional fees will apply.  Included is *** **** of Marketing/Creative Services support for set up of graphics. The startup fees, for Customer’s system principles utilizing AESP at the time of conversion to ACP, *** ******** ** *** ********** ******** **** ** *** ***** ** ******* ** under CSG SERVICES, so long as ** ********** *********** ** ******.  In the event that Customer requests CSG to provide startup services for any system principles subsequent to the conversion to ACP, the startup fee will apply.

Note 2: The custom format/layout fee for AESP Statements and Enhanced Past Due Notices would apply to Customers who are requesting ************* ** *** ******* ************* that fall outside of the ******* ************* *********** and that would require ********** *********** ** ***.  Such ********** *********** shall be provided by CSG at the *********** *** *********** rate, as set forth in the table above.

Note 3: This fee includes *** **** ** ******* **** and covers increments of *** ***************** at *** ****.

Note 4: The Generic and Modified Generic/Bilingual format/layout includes a certain level of flexibility that Customers utilize in establishing their design.  Included is *** **** ** ****************** ******** ******* for set up of ********.  Any additional time required is billed at the ****************** ******** ******* ****** fee.  In the event that the level of ************* requested by the Customer exceeds those included in these formats/layouts, additional fees will apply.

Note 5: An additional physical page means text items, such as billing details or system-generated statement messages that overflow onto an additional physical page with no more graphics than those graphics tied to messages via the statement message module and no programmer intervention.  The page may include static company information, such as, policies and procedures, payment locations, franchise authorities, etc.  If Customer is using AESP or Enhanced Past Due Notices, only graphics from the AESP graphics library may be used on the additional physical page (setup and changes to this page are billed at the Development and Programming rate, as set forth in the table above).  If Customer is using AESP or Enhanced Past Due Notices, the additional physical page has duplex capability.

Note 6: Additional Logical Page - Ad Page/Coupon is only available for customers using AESP or Enhanced Past Due Notices.  An ad page/coupon page means targeted messages, coupons or advertisements using text, graphics and coupon borders generated on an additional logical page.  A logical page is one side of a physical page.  No reverses or dark photos may be used, only gray scale graphics.  This page may be duplexed, but only text may be printed on the back side.  Setup and changes to this page are billed at the Development and Programming rate, as set forth in the table above.  If the ad page/coupon page is printed on an additional physical page, Customer shall be charged the Additional Physical Page rate, as set forth in the table above, in addition to the Additional Logical Page – Ad/Coupon rate.

Note 7: In the event a customer wants to revise the labels on an existing Modified Generic/Bilingual format, they will be charged for changes made to each format.  The charges cover a ******* of *** (*) ****** **********.

Note 8: An affidavit is an official statement from CSG Insert Control giving affirmation to the number of statements inserted with any particular insert.  This statement includes the cycle dates for which the insert was run.

Note 9:  In the event that Customer desires to purchase custom paper, customer carrier envelopes, or custom remittance envelopes from CSG in relation to AESP statements, Customer letters, past due notices, or additional physical pages, CSG agrees to apply ******* to such purchases at the rates set forth below: (a) ******* ***** -- $****** per ****; (b) ******* ******* ******** -- $****** per ********; (c) ******* ********** ******** -- $******.  The parties’ intention of **** ******* ***** ** ** ****** **** ******** ** **** ******* *** *** *********** ********** ******* *** ******* ***** ** ***** ** ********* (of which *** **** ******** ** ***’* ******* *****) and the ****** ***** *** *** ********** ***** ** *********.

Note 10: Highlight color is available on the front side of each physical statement page.  CSG’s standard highlight colors are red and blue.  Should Customer require a color other than red or blue, in addition to the per logical page fee, Customer shall be required to pay a Start-Up fee which shall be provided to Customer upon request.  If the highlight color printer is unavailable due to downtime, Customer agrees that statements will be printed in black ink and Customer shall not be charged the highlight color fee for those statements printed in black ink only.

Note 11: The initial Client Messaging setup include up to *** (*) ******/**********.

o Care Express (Electronic Bill Presentment) (Note 1)

Description of Item/Unit of Measure	Frequency	Fee
1.Installation Services	*** *******	*****
2.Online Bill Payment (per ***********)	*******	***** **
3.Ongoing Web Page Maintenance and Programming Services (******* * ****)	*** *******	*****

Note 1: Only one method of statement delivery of the *** ******** ******* ** ********* ********, either * ******** *********, or an ********** *********, *** **** ******** ** *** ***.  In the event that any particular Connected Subscriber is utilizing more than one

*** Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission.

method of statement delivery, CSG will bill Customer $****** per ******************* for the ************************************************

Note 2: CSG’s credit card processing services are required for Electronic Bill Presentment.

o Care Express (Consolidator Services)

Description of Item/Unit of Measure	Frequency	Fee
·Installation Services (per ************* *********) (Note 1)	*** *******	*****
·Consolidator Services (per ***********) (Note 2)	*** ***********	$******

Note 1: Participating Affiliate is defined as a single entity with a single website with which Care Express will be integrated with. In the event Customer desires Care Express (Consolidator Services) installations in conjunction with more than one website, one instance of Care Express (Consolidator Services) will be required for each Participating Affiliate.  Participating Affiliates acknowledge and agree to the following: (i) each Participating Affiliate shall have use of one (1) instance of Care Express (Consolidator Services) for all of its system principles; and Customer shall define one (1) name that applies to each Participating Affiliate and all of its system principles.  Customer shall have one single statement format (one (1) web presentment view of the statement).

Note 2:  “Transaction” is defined as a bill distributed.  Client will be charged a Transaction Fee for every summary record sent, by CSG on behalf of the Client, to the Consolidator Services provider each month.

D. Care Express, Module E, Part 1 (Payment Kiosk) (Note 1)

Description of Item/Unit of Measure	Frequency		Fee
1.Payment Kiosk Hardware Unit (per ****)	*** *******		*****
2.Care Express – Module E, Part I Maintenance (per ****) (Note 2)	********		$********
3.Payment Kiosk Installation and Configuration (per *** ************* Note 3)	*** *******		$*********
4.Payment Kiosk Extended Warranty (Optional, extends warranty for * ***** from date of ********) (Note 4)	*** *******		*****
5.On-site Maintenance Plans (Optional, Select one)
(i)   *** ***r On-Site Maintenance (Note 4)	*** *******	*****
(ii)  ***** **** On-Site Maintenance (Note 4)	*** *******	*****
6.Custom Design Services (Note 5)	*** *******	*****
7.Attract Loop (Note 5)	*** *******		Quote
8.Kiosk Equipment Upgrades (specified when ordered)	*** *******	*****
9.Kiosk Replacement Parts / Component Kit	*** *******		*****

Note 1: Fees subject to change on a calendar ******* basis in accordance with CSG’s third party vendor agreements. Pricing applies to the standard kiosk equipment and operating system software specification, obtainable from CSG Product Management, (for the purposes of this Amendment hereinafter the “Hardware”). Upgrades desired beyond the basic Hardware specification are available on a “per quote” basis. Includes Hardware Warranty for a period of *** (*) **** unless extended coverage and onsite maintenance plans are purchased by Customer.

Note 2: Includes ****** maintenance and support of CSG’s Care Express - Module E, Part I (Payment Kiosk) (for the purposes of this Amendment hereinafter the “Software”) and future CSG defined enhancements specific to CSG’s Software.

Note 3:  Customer will be charged $******** per ******* ***** for installation and configuration for each of the ***** ** ***** of such configuration.  There shall be no charge for installation and configuration for Payment Kiosks in excess of ** ***** of the same configuration.  For each configuration, if Customer fails to purchase ** ******* ****** of the same configuration during the ** ****** immediately following the installation of the first Payment Kiosk, CSG may charge Customer for the difference between $********* and the amount previously charged to CSG.  Customer may satisfy any such shortfall by paying the amount of such shortfall or ordering the number of Payment Kiosks necessary to bring such installation and configuration fee total equal to or greater than $*********.

Note 4: ********** extended Hardware Warranty Plan and ***- or ********** On-site Maintenance Plans must be selected at the time of purchase and cannot be purchased through CSG at a later date.  Plans commence upon delivery of the Hardware and are not additional to the standard warranty provided by the manufacturer.

Note 5: All custom design work will be performed through a separate Statement of Work between third party vendor and CSG. CSG will provide a quote back to Customer based on Customer’s requirements and the hours received by third party vendor through the Statement of Work process. Customer shall pay the Technical Services fees set forth for the hours required.

E. Payment Gateway Services

Description of Item/Unit of Measure	Frequency	Fee
1.Installation Services (per ******** **)	*** *******	$******
2. Transaction Fee (per ***********)	*******	$******

*** Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission.

IV. Credit Management and Collections

A. Risk Management (*******) (Note 1)(Note 5)

Description of Item/Unit of Measure	Frequency	Fee
1.Startup
§Service Level I (per ****** *********) (Note 2)	*** *******	$********
§Service Level II (per ***** **********, per ****** *********; $******** *******) (Note 3) (Note 4)	*** *******	$******
2.Transactions
§Service Level I (per ***********, per ****** *********)	*******	$******
§Service Level II (per ***********, per ****** *********)	*******	$******
3.Database Updates
§Service Level II (per ***** **********, per ****** *********; $****** *******)	*******	$******

Note 1: Customer must have a separate agreement with ******* and may incur additional fees under such agreement

Note 2: Service Level I consists of Positive ID and/or Credit Score

Note 3: Service Level II includes Service Level I and ******** ******** ***** **********

Note 4: The minimum only applies to system principles with less than ****** ***** ***********.  This minimum shall be waived by CSG if such system principle is part of an MSO wide implementation.

Note 5: CSG shall use reasonable efforts to deliver the ability of Customer to use saved information for purposes of future credit inquiries.

B. Credit Verification (********)

Description of Item/Unit of Measure	Frequency	Fee
1.Startup (per ****** *********)	*** *******	$********
2.  Transactions (Note 1)
§Basic Service (per ***********, per ****** *********)	*******	$******
·Enhanced Service (per ***********, per ****** principle)	*******	$******

Note 1: There is no charge for a “No Hit” (i.e., “no record found” response).  Customer shall also be responsible for paying CSG, in addition to the fees set forth in the table above, any third party credit bureau surcharge fees for transactions performed on subscribers having a Colorado address.

C. Collections

Data exchange interface established with collection service provider.  Contact CSG for collection service provider contacts.

CSG SERVICES

V. Conversion Services for Video, HSD and Telephony

A. Conversion Services for Video, HSD

Unless otherwise provided in the Agreement and as outlined in Schedule G, Conversion Services for Video and HSD for subscribers converted by Customer from a third-party billing platform to CSG (CSG’s standard conversion services), *** ******** ** *** ***. Manual conversions  conducted by Customer are recommended for all database or billing platform locations that have less than ****** ***********)

B. Conversion Services for Telephony and Setup and Configuration of Voice Environments

All conversion services for Telephony and each voice startup will be a Quote.  A “voice startup” is defined as a collection of system principles within a designated market area, and served by a primary Charter Communications contact center, that will launch Voice Services concurrently.

CSG SERVICES

VI. Technical Services

CSG may request pursuant to an SOW an hourly rate pursuant to the table below, when such services require the applicable level of expertise.  Failure of CSG to obtain approval via an SOW of an hourly fee greater than $****** shall result in the charges being payable at $****** per ****.  Reimbursable Expenses are additional.

*** Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission.

Description of Item/Unit of Measure	Frequency	Fee
A.Base Rates:
1.Consultant (per ******, per ****)	*** *******	$******
2.Program Director (per ******, per ****)	*** *******	$******
3.Management Consultant (per ******, per ****)	*** *******	$******
4.Senior Management Consultant (per ******, per ****)	*** *******	$******
B.Development Team (per ******, per ****)	*** *******	$******

CSG SERVICES

VII. Discovery Support Fees

Description of Item/Unit of Measure	Frequency	Fee
1.Consultant – Note 1(per ******, per ****)	*** *******	$******
2.Attorney/Legal Manager (per ******, per ****)	*** *******	$******
3.Development Team (per ******, per ****)	*** *******	$******
4.Business/ Analysis Team (per ******, per ****)	*** *******	$******
5.Business Sr. Management (per ******, per ****)	*** *******	$******

Note 1: Consultants exclude any of those individuals described by items 2 – 5.

CSG SERVICES

VIII. Additional Training and Documentation

A. User Training At CSG Facility

Description of Item/Unit of Measure	Frequency	Fee
1.Single seat (per ****, per *****)	*** *******	$******

• Training materials will be provided by CSG.

• Dates of specific class offering will be published by CSG.

• Custom developed classes can be arranged via Quote.

• Customer will be charged a **% ************ *** if class is cancelled or rescheduled within **** (*) ******** **** of the first day of the scheduled class.

B. On-Site User Training at Customer’s requested location

Daily, per Trainer fee minimum                                                                                    $********

Reimbursable Expenses are additional.

• *** (*) **** ** ******** ********* will be provided by CSG for duplication by Customer for its trainees.

• An Instructor Day is defined as one CSG Trainer at Customer’s location for ***** (*) ***** (or a portion thereof) per ***.

• Each location is responsible for providing a training room with a terminal for every trainee and instructor active on CSG test system **** (*) ******* **** prior to start of training.

• Custom developed classes can be arranged via Quote.

• Customer will be charged a **% ************ *** if class is cancelled or rescheduled within *** (**) ******** **** of the ***** *** of the scheduled class.

• Suggested class size is ***** (*) to ****** (**) students per class.

C. Vantage Training

	Standard Class Size	Rate (On-site) Per *******, per ***	Additional students (Per *******, per ***)	Rate (at CSG facility) (Per *******, per ***)
Basic	*	$*********	$******	$******
Telephony	*	$*********	$******	$******
	Standard Class Size	Rate (On-site) Per *******, per ***	Additional students (Per *******, per ***)	Rate (at CSG facility) (Per *******, per ***)
Advanced	*	$*********	$******	$******
Database Literacy	**	$*********	$******	$******
*Reimbursable Expenses are additional
Note: All classes include the relevant training materials and documentation.

*** Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission.

D. Additional Documentation

Description of Item/Unit of Measure	Frequency	Fee
a. CD-ROM of CSG Product Documentation Library (per **** **) (Note 1)	*** *******	$*****
b. Hard Copy Documentation (Note 2)	*** *******	*****

Note 1: CD-ROM format includes all CSG documentation currently available at the time of Customer’s request.

Note 2: Hard copy documentation may be provided at Customer’s request.  Quote may vary and is based upon the specific hard copy documentation that is to be provided by CSG.

CSG LICENSED PRODUCTS

I. Call Center

o Installation and Other Associated Items:

Description of Item/Unit of Measure	Frequency	Fee
1.ACSR Installation (per  ******) (Note 1)	*** *******	***** ***** ** $****** *** ****
2.ACSR Remote Server Configuration, Software Installation, and Testing (per ******)	*** *******	***** ***** ** $****** *** ****
3.ACSR (Web-Enabled) Installation (per ****) (Note 3)	*** *******	***** ***** ** $****** *** ****
4.ACSR (Web-Enabled) Facilities Management (per ****)	********	$******
5.ACSR module of High Speed Data Installation (per ******) (Note 1)	*** *******	***** ***** ** $****** *** ****
6.ACSR module of Telephony Installation	*** *******	***** ***** ** $****** *** ****
7.CIT Installation (per ******) (Note 1)	*** *******	***** ***** ** $****** *** ****
8.Screen Express Installation (per ******) (Note 1)	*** *******	***** ***** ** $****** *** ****
9.Statement Express Installation (per ******) (Note 1)	*** *******	***** ***** ** $****** *** ****
10.Statement Archival (per **** *****) (Note 2)
oOption II: ****** (**) ****** of on-line statement image storage	*******	$******
11.CSG’s IP Gateway Solution (Note 4)
(a)TCSs (per ***)	*******	*****
(b)TCSs (per ***, per ****** **********)	*******	$******
(c)Installation (per ****** ******)	*** *******	***** ***** ** $****** *** ****
12.Third Party Communication Software for CIT (per ********** ****) (required for CIT)(Note 6)	*******	$****
13.AOI API Maintenance (per ***********, per ****** **********) (Note 5)	********	$********

Note 1: Includes CSG’s standard installation services.

Note 2: Statement image history is not immediately available and such availability requires a “ramp-up” period (i.e., *** ****** of statement image history will not be available on-line until the ***** ***** following the initiation of statement archival services).

Note 3:  ACSR (web enabled) installation services shall be ****** at $********* per ******** (per ******).

Note 4: Includes installation services, (Reimbursable Expenses are additional).  CSG agrees to waive the $********* (per ******) installation fee for newly converted sites that is installing CSG’s IP Gateway Solution in conjunction with ACSR.

Note 5: CSG will provide the Customer with access to the AOI for use with third party vendors. This fee shall provide for the maintenance and support of the AOI application on the following Customer servers; *****, *****, *****, *****, *****, *****, *****, *****, *****, *****, *****, *****, *****, *****, *****, *****, *****, ***** and *****.  Invoiced ******** in *****.

Note 6: Third Party Communication Software for CIT shall not be subject to fee increases per third party vendor agreements; however, such fee shall be subject to Section 5.3 Adjustment to Fees of the Agreement.

*** Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission.

CSG LICENSED PRODUCTS

II. Advanced Reporting

A. Vantage

Description of Item/Unit of Measure	Frequency	Fee
A.Setup and Database Modifications
1.Initial Vantage Database Setup (per ********) (Note 1)	*** *******	***** ***** ** $****** *** ****
2.Fee for data feed parameters (i.e. ******/*********) added and/or removed to/from the existing Vantage database structure (per **********) (Note 2)	*** *******	***** ***** ** $****** *** ****
3.Fee for data feed parameters (i.e. ******/*********) added and/or removed to/from a new Vantage database structure (per **********)	*** *******	***** ***** ** $****** *** ****
B.Optional Static Tables Setup (per ********) (Note 3)	*** *******	***** ***** ** $****** *** ****
C.Optional Monetary Transaction Detail Tables Setup (per ********) (Note 4)	*** *******	***** ***** ** $****** *** ****
D.Optional High Speed Data Support Setup (per ********) (Note 5)	*** *******	***** ***** ** $****** *** ****
E.Optional ACSR Telephony Data Setup (per ********) (Note 6)	*** *******	***** ***** ** $****** *** ****
F.Optional Workforce Management Support Setup (per ********* ********** ******, per ********) (Note 7)	*** *******	***** ***** ** $****** *** ****
G.Optional Scheduling Calendar Setup (per ********) (Note 8)	*** *******	***** ***** ** $****** *** ****
H.Optional Enhanced Security Table Setup (per ****) (Note 9)	*** *******	***** ***** ** $****** *** ****
I.Optional Earned/Unearned Revenue at the Subscriber Level Tables Setup (per ********)	*** *******	***** ***** ** $****** *** ****
J.Optional Leads Tracking Tables Setup (per ********)	*** *******	***** ***** ** $****** *** ****
K.Optional Vantage Direct
1.Vantage AESP MessageLink (Note 10)
a.Setup (per ****** *********)	*** *******	$********
b.Processing (per ********* **********)	*******	$******
L.Systems Integration and Support (Note 11)	*** *******	***** ***** ** $****** *** ****
M.CSG Vantage Delete Records (Note 12)	*******	$********
N.Intelligent Business Reporting
1.Self Service Platform
a.Start-up (per **********)	*** *******	$*********
b.Self Service Reports (per **********) (Note 13)	*******	$******
c.Additional Business Users (per ****) (Note 14)	*******	$*****
d.Customized Reports	*** *******	*****

Note 1: Customer currently utilizes Vantage and has already incurred this fee.  Therefore, it will not be assessed again by CSG.

Note 2: The database modification fees, for Customer’s system principles that will be added to the existing Vantage database structure at the time of conversion to ACP, *** ******** ** *** ********** ******** **** ** *** ***** ** ******* ** ***** *** ********.  In the event that Customer requests CSG to provide setup and/or database modification services for any system principles subsequent to the conversion to ACP, the setup and database modification fees will apply.

Note 3: Month-end copies of database tables that are not date driven.  Original base tables continue to be updated daily.  Duplicate tables remain static until the next month-end.

Note 4: Lowest leaf level of monetary transaction detail available.  Includes all monetary transactions affecting all subscriber accounts including video, data and telephony.  Customer may store up to *** ******* *** ****** (***) **** of data.

Note 5: HSD specific data associated with the HSD subscriber’s Internet access methods and personal computer equipment.  Only available if Customer is utilizing ACP Non-Rated HSD Services.

*** Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission.

Note 6: ACSR Telephony data elements.  Only available is Customer has licensed CSG’s ACSR Telephony Product.

Note 7: CSG Workforce Management data elements that are not available in the ACP data and reporting environment.  Available only if Customer has licensed CSG Workforce Management.

Note 8: Work order scheduling calendar information from four daily snapshots.  Includes available and scheduled work units by management area and schedule date.

Note 9: Additional fees may apply if Customer requires viewing access at a level lower than the Corporate Type User.

Note 10: Vantage AESP MessageLink may require additional maintenance and programming services to Care Express.

Note 11: All integration and support services (i.e., certifying non-certified hardware/software environment, troubleshooting existing hardware/software environment (first hour is free for Designated Environments), on-site support as requested by Customer, and query development) and the associated fees shall be set forth in a mutually agreed upon Statement of Work.  Such associated fees shall be in accordance with the Technical Services rates set forth in Section VI. under CSG SERVICES)

Note 12: Vantage table or tables that will include the Vantage delete records from update tables for the cycle processing day.  These records will be provided in a table(s) that contains all of Customer's system principles that are loaded in Vantage.  The data will be maintained for ***** (*) ******** ****.

Note 13: Self Services Report modules include Call Center, Sales & Marketing, Operations and Finance.  Customer will receive modules as they become generally available.

Note 14: Base Self Services Platform includes ***** (**) ******** *****.

B. CSG Vantage Plus (Note 4, Note 5)

Customer shall have Web access to up to ***** (**) ******* through CSG’s Vantage Plus application for the fees set forth below.  If Customer elects to subscribe to a report that CSG has previously made a relational table for, Customer may access such report data through core CSG Vantage as well.

Description of Item/Unit of Measure	Frequency	Fee
·Startup – Tables (per deployment)
1.Initial Vantage Plus Setup	*** *******	$*********
B.Monthly Fee includes the following: ·*** ******* (***) ********** user IDs ·***** (** *******) ·Standard report retention: ·Monthly Reports – ** **** ·Daily Reports – * **** ·Weekly Reports – ** **** (optional) ·Vantage Near Real Time Tables (Note 6)	*******	$*********
·Additional Reports:
·ACP Reports (per ******)	*******	$******
·Non-ACP Reports or Relational Tables	*** *******	*****
·Setup and Modifications to the environment (Note 2)
·Additional user IDs (per **** **)	*** *******	$******
·Additional report development (per ******)	*** *******	$********
·Web system and principle configuration changes (per **********, per ****): (Note 3)	*** *******	$********
·Extended Retention	*** *******	*****

Note 1: Lead times vary for specific items included in Vantage Plus.  CSG Product Management must be consulted for most current lead time requirements.

Note 2: Additional fees may apply based on capacity demands as a result of increased numbers of users or SPA configuration changes.

Note 3: A site is defined as all system principles accessed and administered in the CSG Vantage Plus application in accordance with the contract.

Note 4: Customer is responsible for the networking facility to access CSG Vantage Plus 3.0.

Note 5: There shall be  no charge for Additional CPU Usage in the event Customer employs/uses Vantage Plus. In the event Customer does not use or discontinues the use of CSG Vantage Plus, additional CPU Usage fees shall apply at the rate of $***** *** *** ****** in excess of the usage cap of *** *** ******* *** ***** ********* ***********.  In relation to the calculation of additional CPU usage fees in the event that Customer discontinues the use of CSG Vantage Plus, CSG will allocate Customer’s Vantage CPU overage minutes such that the allocation for all system principles will be combined and based on Customer’s total enterprise-wide Vantage use, not on specific system principle’s usage and allotment.  Vantage CPU overage minutes shall be invoiced to Customer.  Any modifications/upgrades to the node to account for increased processing demands subsequent to the Effective Date of this Agreement shall be set forth in a separately executed mutually agreeable amendment for such modifications/upgrades.  CSG and Customer agree that modifications/upgrades to Customer’s environment will be based on Customer’s commitment to fund such modifications/upgrades.

Note 6: Retention shall not exceed *********** (**) ***** for Near Real-Time tables.

*** Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission.

CSG LICENSED PRODUCTS

III. Workforce Management

A. Workforce Management

Description of Item/Unit of Measure	Frequency	Fee
A.Workforce Management (Notes 1-9)
§Fee if Customer has greater than ********* Connected Subscribers	*******	** ******
§Fee if Customer has ********* to ********* Connected Subscribers	*******	(Note 8)
§Fee if Customer has ********* to ********* Connected Subscribers	*******	$*********
§Fee if Customer has ********* to ********* Connected Subscribers	*******	$*********
§Fee if Customer has ********* to ********* Connected Subscribers	*******	$**********
§Fee if Customer has ********* to ********* Connected Subscribers	*******	$**********
§Fee if Customer has ********* to ********* Connected Subscribers	*******	$**********
§Fee if Customer has ********* to ********* Connected Subscribers	*******	$**********
§Fee if Customer has ********* or less Connected Subscribers	*******	$**********
B.Implementation/Installation	*** *******	*****

Note 1:  Fees as described in the table above shall be waived from January 1, 2009 to November 30, 2009; however, if ***** ******* (**%) of the Estimated Convertible Subscribers, as adjusted, are not converted by December 1, 2009 due to delays directly attributable to Customer and not to CSG, any fees waived from January 1, 2009 to November 20, 2009 shall be invoiced to Customer and any applicable fees under such table shall apply until Customer has converted ***** ******* (**%) of the Estimated Convertible Subscribers, as adjusted, at which time it shall be terminated and rendered null and void for the duration of the Initial Term and any Additional Terms.  

Note 2:  The BSC shall be ******* by $***** per Connected Subscriber in all tiers of the BSC table as of the first date of conversion of ***** *********** ** ***.  On the Conversion Date, the BSC shall be ******* by an additional $***** per Connected Subscriber in all tiers of the BSC table, such that the BSC shall be reduced by $**** per Connected Subscriber in the aggregate.

Note 3:  Customer agrees to deploy Workforce through ******** **** in the markets in which it is used as of the Effective Date (the “WFX Territory”).

Note 4:  On an annual basis, and only upon request by CSG, Customer will report to CSG the number of TechNet licenses it is using, but Customer may increase the number of TechNet licenses at its discretion up to a maximum of ***** TechNet licenses within the WFX Territory.  

Note 5:  No later than March 31, 2010 and ** ** ****** ** ******** *** *****, *** ** *********, CSG shall release and provide Customer the store and forward features for Workforce, which features shall provide Customer the ability to access and edit information relating to Workforce via a TechNet device when the network is not accessible.

Note 6:  As of the Conversion Date, CSG and Customer shall agree on (a) the total number of Connected Subscribers (the “WFX Total”), and (b) the number of Connected Subscribers in the markets where Workforce is then deployed (the “WFX Base”).  The product of the WFX Total and $**** shall be called the “WFX Value”.  The WFX Value ******* by the ********** ******* *** *** ***** and the *** **** shall be called the “Incremental WFX Fee”.  There shall be ** ****** *** ********’* *** ** ********* ** ******* ** ******* ** ********* *********** **** **** ** ***** ** *** *** ****, regardless of the markets of deployment of Workforce.  Customer shall be invoiced the Incremental WFX Fee for each Connected Subscriber supported by Workforce in excess of the WFX Base.

Note 7:  Charter may deploy Workforce and TechNet in markets where it is not deployed as of the Effective Date.  Any deployment outside of the current market areas of deployment shall be subject to a maximum of *** ******* ******* *** *** Connected Subscribers at no charge to Customer.

Note 8:  The fees for this range of Connected Subscribers shall equal the product of $********* ********** by the ********** ******* ********* and *** ****** ** ********* *********** in the applicable *****.

Note 9:  TechNet shall be compatible on all phones where the browser supports WML 1.1 and smart devices running Internet Explorer and Windows Mobile 5.0 PDA or Mobile 6 Professional.

B. CSG Workforce Express GPS services

Description of Item/Unit of Measure	Frequency	Fee
1.Global Positioning System (GPS) (per **********)	*******	$*****

IV. ACPx Functionality(Note 2)

Description of Item/Unit of Measure	Frequency	Fee
1.Order Workflow Tool (per ********* **********)(Note 1)(Note 2)	*******	$******
2.Offer Management/Product Configurator Tool Integrated with ACSR (per ********* **********) (Note 1)	*******	$******
3.Implementation and Configuration Services (per ****** per ****)	*** *******	*****

Note 1:  Customer’s fees for ACPx through December 31, 2010 shall be capped at $* ******* for up to ********* ***********.

Note 2:  As the new subscribers are converted, *** **** ****** *** *** ********** *** ******* **** **** *** ********* *** **** **** *** ******** **** *** ******* ******.  No earlier than the month following the Conversion Date, the total Order Workflow Tool fees paid by Customer in any ****** ***** ***** *** ****** $****** *** ********** *** ***** ******* to Section 5.3(b), Adjustment to Fees of this Agreement.

V.Standardization and SPA Consolidation.  The standardization project is intended to standardize billing system processes, and customer work order, service and other various codes. The consolidation of Customer's SPA structure is intended to create a more efficient operating environment for Customer.   CSG agrees to provide the initial project

*** Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission.

analysis, the review of the level of effort, Customer responsibilities, and the expected outcomes and benefits of the standardization/SPA consolidation project at no charge to Customer.  In the event that Customer decides to proceed with the standardization/spa consolidation project, CSG shall offer the services associated with the project at an hourly rate of $****** per ****.  The fees in relation to the standardization/SPA consolidation project shall be scoped by April 30, 2009.If Charter continues to utilize the mass change process identified in Schedule K, then the standardization effort will be performed under this SOW rather than with the reduced hourly rate identified above.  Accordingly the Customer and CSG responsibilities identified below would change based on that SOW. 

CSG STANDARDIZATION RESPONSIBILITIES:

· Perform analysis of Passers, and Agent Transfer

1) Create a project plan and provide updates

2) Code, test, and implement the necessary system changes to meet the Passers, and Agent Transfer specifications

3) Assist Customer with reviewing the necessary reports, Test and Production output to support the project as needed

4) CSG will create a list of questions containing the significant business/process decisions that must be made by Customer so that Standardization can be realized.  CSG will present this list to Customer's CMS team approximately * ***** after the start date of the Standardization Project.  In addition, CSG will conduct a multi-day meeting to facilitate getting answers to the list of questions mentioned above.  The Parties shall participate in such meeting their own cost.

The CSG Support Team will perform the following:

· Manage the project until completion

· Perform analysis for the project

· Provide support for the project

· Implementation

CUSTOMER STANDARDIZATION RESPONSIBILITIES:

· Customer will participate in sessions to develop standards criteria

· Customer will provide personnel who can represent and make decisions on behalf of Customer

· Customer will provide specifications of criteria changing.  This includes but is not limited to: discount information, Service Code, Equipment Make, Model, Type or Serial Number information

· Customer will participate in weekly status calls to discuss the Passers, and Agent Transfer and Project Plan in depth

· Customer will need to notify all of their internal departments of the Passers implementation and all of the pertinent specifications that are changing (i.e. Vantage)

· Customer to verify and approve all error reports and test output provided by S&P

· Verify all UDF, CTD and 9xx settings are correct and made on time according to the Project Plan

· Customer must approve Production output prior to Passers and Agent Transfer implementations the day of the implementation

· The day after the Passer implements Customer must compare the Production output reports to the on-line account for accuracy

· Customer will timely provide approvals according to the Project Plan

· All updates that are made by CSG will be approved by Customer prior to the Passers, ACP Migration, and Agent Transfer being ran in a Production environment

REQUIRED THIRD PARTY SOFTWARE THAT MAY BE PROCURED THROUGH CSG

Description of Item/Unit of Measure	Frequency	Fee
A.Netmanage Rumba (to support 3270 emulation for ACP terminals and cash receipt/outage printers)
1.License: (Note 1)
§* to * workstations (per ***********)	*** *******	$******
§** to ** workstations (per ***********)	*** *******	$******
§** to ** workstations (per ***********)	*** *******	$******
§*** to *** workstations (per ***********)	*** *******	$******
§*** and greater workstations (per ***********)	*** *******	$******
2.Maintenance (per ***********)	********	$*****

*** Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission.

Description of Item/Unit of Measure	Frequency		Fee
B.Computer Associates Forest & Trees (required with CIT and Vantage) (Note 2)
1.License (per copy)	*** *******		$******
2.Maintenance (per copy)	********		$******
C.Oracle 7 Client Software: (required with Vantage)
1.License (per server)		*** *******	$******
2.Maintenance (per server)		********	$******

Note 1: License fees for ********* ***** are incremental and not cumulative (i.e., the license fee charged to Customer depends on the size of each individual order placed by Customer).

Note 2: Separate licenses are required for CIT and Vantage except when both CIT and Vantage are running on the same workstation.

All third party fees are subject to change per third party vendor agreements upon ** **** prior written notice to Customer and will be provided to Customer at CSG’s then current price.  Other third party software may be required for Telephony depending on customer’s interface requirements for E911, CARE, etc.

DATA COMMUNICATIONS SERVICES

I. Direct Connect into the CSG’s Data Center

If Customer chooses to do a direct connect into the CSG’s data center, there are charges associated with this connection.  CSG has equipment in place to isolate Customer from other CSG customers and to provide a firewall to the mainframe services CSG offers.

Customer is responsible for its own circuit(s) into the facility as well as any equipment associated with that circuit, including the DSU(s) and router(s).  CSG will provide a "subnet" into CSG’s ***** router equipment.  Mainframe services are provided through CSG’s router equipment. The fees associated with this connectivity are as follows:

·Direct Connect Installation Fee	*****
·Direct Connect Monthly Support Fee	** ******
·Optional – Network Circuit Access to BCP Recovery Data Center Monthly Fee	*****
·Optional –BCP Recovery Data Center Monthly Rack Space Fee	*****

Note 1: All direct connections must be reviewed and approved by a CSG Engineer.

Note 2:  Notwithstanding anything in this Schedule F to the contrary, CSG will not charge Customer any fees or expenses in connection with the relocation of its data center.  Each party agrees to cooperate reasonably and in good faith with the other party with respect to such relocation, all of the expenses of which will be borne by CSG, including, without limitation, expenses of Customer relating to the termination, installation, and delivery of telecommunications facilities connecting Customer with CSG and the move of any equipment hosted by, or co-located with, CSG.

CSG Direct Connect Services Include:

1. ***** **** and ***** **** Routers

· CSG's access to the mainframe services

· Redundant power supplies

· Configured for "Hot Standby" to provide redundancy and reliability

· Covered by ***** on a 7/24 maintenance agreement

· Includes base unit

· Includes the cards necessary to supply the ports for our customers

2. Managed Hubs

· Necessary to provide a "subnet" for each customer on a private dedicated segment of the routers

3. Cabinets

· Provide the necessary rack space to "cleanly" mount all equipment

4. Facility Floor Space

· A temperature controlled, UPSd facility for all customer equipment

5. Mainframe TIC Connection

· CSG pays a cost associated with our connection to the mainframe

*** Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission.

6. Remote Monitoring 

· Tools to monitor the ***** routers, ***** **** subnets, and *******t subnets

· Tools to page an on-call engineer when a threshold has been exceeded

· Tools to do packet level analysis

· Tools to perform utilization/trending analysis

7. Network Engineer

· To support CSG's direct connect equipment

· Does NOT provide coverage for the customer's equipment

The fees listed above are subject to change upon notice.  Customer will incur order processing and telco expenses for any order cancelled.

II. Network Services - Timelines and Pricing

Type of Service		# of Work Days (Monday through Friday, excluding holidays)	Price
Frame Relay Circuit installations		** **** **** from entry into CSG’s order process system after design review of your network configuration which can take * ** ** *****	Per ******** ********
Circuit expedites (SNA circuits only – frame relay circuits cannot be expedited)		** **** **** (no guarantee on meeting requested delivery date)	$******** ********** **** **** ************ *** ******* **** *****
Change circuit speed (upgrades from *** to ***, *** bridged to *** point to point, and from **** to **k are not included because a new circuit is required) *** point to point to **** or **** (only requires a modem change)		** **** ****	$****** ********** *** **** ************ **** *** ******* **** ****
Disconnect circuit (Cannot be expedited)		** ******** ****	$******
On-Prem move		** **** ****	$***** plus ***** *******
Off-Prem move Disruptive Non-disruptive (New Start Up) Note: New Start Up = new circuit --- refer to Customer contract pricing		** **** **** (SNA only) ** **** **** (SNA), ** **** **** (Frame Relay); plus * ** **** for verification of address, technical contact and phone number.	$****** plus ***** *******
Switched 56 Backup (56kbps only) “SNA ONLY”		** **** ****	$****** plus **** ** *** ***** **** (Note 1)
NOTE: Expedite processing fee for the following services			$****** per order (******** ********** ***)
Passport	** **** ****		$******  **** * *** **** $***** **** ********** ** $***** ******** ****** (Note 2)
Access Changes (Region Change, Group ID Change, Sys/Prin Add/Delete)	* **** ****		$276.53 per controller
Add Terminal Controller Unit (Add PU)	** **** ****		$******
Change/Move Terminal Controller Unit  (PU)	** **** ****		$******
Delete Terminal Controller Unit (Delete PU)	** **** ****		** ******
Reconfigure IP Server	** **** ****		$******

*** Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission.

Reconfigure Terminal Controller/Protocol Converter (various order types/changes requires a reconfiguring of  the controller/addressable device)	** **** ****	$******
New/Replacement Diskettes	** **** ****	$******
Add R# (Remote Job Entry) Add R# - Change to existing setup	** **** **** ** **** ****	$****** (first time setup) $***** (change from existing setup)
Add Ports for terminals, printers, PCs and additional sessions	** **** ****	$***** per ****, $****** **************
Change ports	** **** ****	$***** per port, $****** **************
Delete ports	** **** ****	** ******
Re-installation of an addressable device (assumes device was previously disconnected by  Customer)	** **** **** (assumes all programming and connectivity remained  unchanged)	$****** per **** (* **** *******)

Note 1* *** ****** provides switch backup link

Note 2: Customer will incur an hourly usage rate plus a monthly fee (pass through charge)

The fees listed above are subject to change without notice.

EQUIPMENT INSTALLATION/TECHNICAL AND ENGINEERING SUPPORT SERVICES

I. Equipment Installation Outside of Normal Work Hours

Technicians are available for over-the-phone equipment installation during the hours of **** AM and **** PM CST Monday through Friday at ** ********** ****** to the Customer. If a Customer prefers to have a device installed outside the established work hours, on a weekend, or a holiday, the Customer will be billed at a rate of $****** per **** (******* ** * ****) for technical assistance.

EQUIPMENT INSTALLATION/TECHNICAL AND ENGINEERING SUPPORT SERVICES

II. Technical and Engineering Support Services

CSG charges for consulting services, non-standard installation services and technical assistance on Customer owned/leased equipment or Customer local/wide area networks:

1)  Technical onsite visit is $****** per **** (******* of $******** per ***) plus reimbursable expenses

2)  Technical support services via phone is $****** per **** (******* ** * ****)

3)  Engineering onsite visit is $****** per **** (******* of $******** per ***) plus reimbursable expenses

4)  Engineering support services via phone is $****** per **** (******* ** * ****)

*** Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission.

SCHEDULE G

IMPLEMENTATION AND CONVERSION SERVICES

1.  Standard Conversion Services.

(a) Manual Conversions or Start-Ups.   Customer will receive the following services and will be responsible for all data entry:

· System Configuration

· Manual data entry instructions/procedures

· Total of *** (*) ***** in any mix of classes offered at a CSG training facility 1

· *** (*) **** of class materials

· Test system to provide “hands on” training  during pre-production (de-accessed within ***** (**) **** following start date)

· CSG will offer the following database loads for the fees set forth in Schedule F:

· Programmatic Load of House Data

· Programmatic Load of Equipment Data

(b) Programmatic Conversion/Migration.  Customer will receive the following programmatic conversion/migration services:

(i) Initial Visit

· Overview of the conversion/migration/implementation process

· System Configuration: User Data File, Code Tables, Service Codes, Report settings, ACPV Backoffice, BSP Database and ACPx Database

· Develop Conversion/Migration Specifications (fields, values, variables used on current billing processor and how they will be converted to CCS)

· Test system to provide “hands on” training  during pre-production (de-accessed within ***** (**) **** following start date)

(ii) Pre-Conversion/Migration Review

· Review and approve System Configuration

· Review and approve Conversion/Migration Specifications

(iii) Post Conversion/Migration

· Review, audit, and approve converted/migrated data and system configuration the morning after merge

· Validate and approve functionality

1 For purposes of this Schedule G only, a “Seat” shall mean the right for one person to take a single CSG class.  Customer may choose only from the list of standard classes offered by CSG.  This list does not include Vantage training.  For clarification purposes, a total of two (2) Seats would allow a single student to take two (2) different CSG classes or could be used by two (2) different students to take a single class each.  Student Seats and Instructor Days are not interchangeable.  Both student Seats and Instructor Days expire ***** (**) **** after the conversion day of each System Site.  An “Instructor Day” is defined as one CSG Instructor at Customer’s location for ***** (*) ***** (or portion thereof) per ***.

Schedule G

*** Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission.

· Coordinate input of accumulated backlog (orders, payments, adjustments and PPV)

· Review and release first cycle of generated statements

(iv)   ***** **** After Conversion (Conversion Only)

· Facilitated by SBU Representative

· Review reports

· Assist with month-end financial balancing

· Provide potential solutions for day to day procedural issues (e.g., job order printing, routing, dispatch, converted inventory)

(v) Education and Documentation

· * copy of class materials

· Test system to provide “hands on” training during pre-production (de-accessed within ** **** following merge date)

· Total number of Seats provided in any mix of classes offered at a CSG training facility, based on Subscriber Count:

· **** (*) Seats for Subscriber Count less than ******

· *** (*) Seats for Subscriber Count of ****** - ******

· ***** (*) Seats for Subscriber Count of ****** - ******

· *** (**) Seats for Subscriber Count greater than ******

2. Product Installation.  The following Product installation services are provided for the fees set forth in Schedule F.

a)  ACSR.  In addition to the conversion services detailed above:

(i)Project Implementation Support (*** ****** duration)

Assigned project manager and product implementation analyst (shared resources)

Requirements definition and project planning

Project tracking and customer specifications document

Project coordination and internal resource management

Status reporting and post project review

(ii) Engineering

For ACSR:

Single server configuration

Network requirements

For ACSR (web-enabled):

Access configuration

1 For purposes of this Schedule G only, a “Seat” shall mean the right for one person to take a single CSG class.  Customer may choose only from the list of standard classes offered by CSG.  This list does not include Vantage training.  For clarification purposes, a total of two (2) Seats would allow a single student to take two (2) different CSG classes or could be used by two (2) different students to take a single class each.  Student Seats and Instructor Days are not interchangeable.  Both student Seats and Instructor Days expire ***** (**) **** after the conversion day of each System Site.  An “Instructor Day” is defined as one CSG Instructor at Customer’s location for ***** (*) ***** (or portion thereof) per ***.

Schedule G

*** Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission.

(iii) Field Services

****** server software installation and configuration

****** server pre-production check with *** (*) ***********

(iv) Education and Documentation

Total of ***** (*) Seats1 in any mix of classes offered at a CSG training facility

Total of ***** (*) Instructor days1 at a Customer site (plus Reimbursable Expenses)

b)  CIT (in addition to ACSR or ACSR (web-enabled))

(i)Engineering

Sizing and configuration of CIT database

(ii)Education

Total of *** (*) Seats1 in any mix of classes offered at a CSG training facility

The following services are not included in the above packages, and may be provided by CSG for additional fees:

Additional workstation installation

Printer installation

Network interface cards/devices

Circuit installation

Remote site engineering services

Definition and implementation of all billing and financial management parameters

Custom report design and development

Operational system requirements and implementation

c)  CSG Vantage

(i)  Initial load of the CSG Vantage database

(ii)  Unlimited phone support for installation of software

(iii)  Basic CSG Vantage training for up to ***** (*) people, as space permits, at a regularly scheduled public training class at CSG’s facilities.  Such training is valid for up to ***** (*) ****** from date of the initial Vantage database load and software installation.  CSG Vantage documentation is provided during classroom instruction.

The following services are not included in the above package, and may be provided by CSG for additional fees:

1 For purposes of this Schedule G only, a “Seat” shall mean the right for one person to take a single CSG class.  Customer may choose only from the list of standard classes offered by CSG.  This list does not include Vantage training.  For clarification purposes, a total of two (2) Seats would allow a single student to take two (2) different CSG classes or could be used by two (2) different students to take a single class each.  Student Seats and Instructor Days are not interchangeable.  Both student Seats and Instructor Days expire ***** (**) **** after the conversion day of each System Site.  An “Instructor Day” is defined as one CSG Instructor at Customer’s location for ***** (*) ***** (or portion thereof) per ***.

Schedule G

*** Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission.

· Certifying non-certified hardware/software environments

· Troubleshooting existing hardware/software environments (***** **** is free for Designated Environments)

· On-site support as may be requested by Customer

· Query development

· Additional training services

· Vantage documentation when it is provided outside of classroom instruction

*** Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission.

SCHEDULE H

SERVICE LEVEL AGREEMENT

(Schedule H of the Revised Master Services Agreement)

Between

Charter Communications Holding Company, LLC

and

CSG Systems Inc.

*** Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission.

CONTENTS PAGE

	Section		Description		Page
1.  INTRODUCTION				128
		·1.1 Purpose and Objective		128
2.  SCOPE OF WORK				128
		·2.1 Services		128
		·2.2 Software and Custom Software		128
		·2.3 [Intentionally omitted]		128
		·2.4 Service Availability, Business Continuity and Recovery Services		128
		·2.5 [Intentionally omitted]		128
		·2.6 Changes to SLA		128
		·2.7 Customer Delays to SLA		128
3.  PERFORMANCE, TRACKING AND REPORTING				128
		·3.1 Key Personnel Changes		128
		·3.2 How Each Service Will be Monitored		129
		·3.3 Benchmarks, Targets and Metrics to be Utilized		129
		·3.4 Service Level Reporting		129
		·3.5 Service Review Meetings		129
4.  INCIDENT/PROBLEM MANAGEMENT				129
		·4.1 Support and Service Desk Services		129
		·4.2 Severity Definition		129
		·4.3 Production Severity Definitions		130
		·4.4 Support Target Response Times		130
		·4.5 Remedies		131
		·4.6 Support Process Overview		131
		·4.7 Customer Responsibilities		131
		·4.8 How to Report an Incident		132
		·4.9 Hours of Support		132
		·4.10 Status Reports		132
		·4.11 Release Management		132

*** Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission.

EXHIBITS
Exhibit H.1	The Services
Exhibit H.2	Software
Exhibit H.3	Custom Software
Exhibit H.4	Intentionally Omitted
Exhibit H.5	Service Levels
Exhibit H.6	Intentionally Omitted
Exhibit H.7	Change Management Procedures
Exhibit H.8	Service Level Reporting and Reviews
Exhibit H.9	Support and Service Desk Services
Exhibit H.10	Problem Escalation & Resolution
Exhibit H.11	Recovery Services

*** Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission.

INTRODUCTION

1.1  Purpose and Objectives

This Service Level Agreement (“SLA”) provides service level terms and conditions under which CSG will provide the Services to Customer.  The objective is to provide a basis and framework for the delivery of high quality services that meet or exceed the needs of Customer.  All capitalized terms shall have the meaning set forth in Schedule A of the Agreement.

SCOPE OF WORK

2.1  Services

The SLA requirements and related services to be delivered by CSG to Customer under this Exhibit, including the primary features and performance of the Services to be measured and tracked, are listed, described and specified in Exhibit H.1

2.2  Software and Custom Software

The Software and Custom Software used in the delivery of the Services are listed, described and specified in Exhibit H.2 and Exhibit H.3, respectively.

2.3  [Intentionally Omitted]

2.4  Service Availability, Business Continuity and Recovery Services

The target availability, operational reliability, and response times of the Services are as specified in Exhibit H.5.  Policies, responsibilities, and other terms and conditions related to recovery services shall be developed by the Parties as specified in Exhibit H.11

2.5  [Intentionally omitted]

2.6  Changes to SLA

Either Party may propose changes to the scope, nature or time schedule of the SLAs provided under this Schedule.  The Parties may mutually agree to any proposed changes, including adjustments to fees and expenses as a result of any changes to the Services. All changes are to be subject to the Change Control Procedures included in Exhibit H.7 and must be approved in writing by both Parties.

2.7  Customer Delays to SLA

CSG will be excused from meeting specified service level commitments if CSG is prevented from performing the associated Services for any reasons beyond the reasonable control of CSG which are caused by Customer.

PERFORMANCE, TRACKING AND REPORTING

3.1  Key Personnel Changes

CSG will notify Customer in advance of changes to any Key Personnel that could negatively affect the timely delivery of the Services to Customer.  Customer may request that Key Personnel and other personnel be changed and CSG will agree to discuss request with Customer to determine appropriate action.

*** Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission.

3.2 How Each Service will be Monitored

The performance of certain Services will be monitored. The methodology to be used in each case is outlined in Exhibit H.1.

3.3 Benchmarks, Targets and Metrics to be Utilized

The benchmarks, targets and metrics to be used in the measurement of service levels are defined in Exhibit H.1.

3.4 Service Level Reporting

Reports on actual service levels achieved will be provided to Customer on a recurring basis, as specified in Exhibit H.8. Such reports will cover each Service Component delivered and the performance achieved compared with the target.  Incidents and Problems will be categorized by severity and reported upon to allow the determination of mean time between failure notification and point at which performance metrics described in Table 4.4, are re-attained.

3.5 Service Review Meetings

Management Performance Review Meetings will be held on a quarterly basis at Customer’s offices, and as otherwise specified in Exhibit H.8.

INCIDENT/PROBLEM MANAGEMENT

4.1 Support and Service Desk Services

Subject to Customer’s use of maintained releases in the Production Environment, CSG will provide ongoing assistance to Customer to support the Services, including without limitation, regular maintenance. This will include comprehensive Service Desk facilities and headcount.  The Service Desk and headcount services are defined in Exhibit H.9.

4.2 Severity Definition

The Severity (which is the equivalent to CSG’s Priority)definitions in Table 4.3 will apply beginning on the first day of the first full month following the Effective Date, provided that open ticket Incidents initiated under the Prior Agreement shall be handled.  Reasonable workarounds may be used to temporarily relieve some of the impact of ***************** * and ***************** * Incidents, and an Incident, through the use of workarounds or root cause correction, may fall and/or rise in Severity per mutual agreement of the Parties (opening a new Incident ticket for each Severity/Priority level) until the Incident is fully resolved and the final related Incident ticket is closed.  For ***************** * and ***************** * Incidents, workarounds shall not be considered permanent solutions and CSG shall use commercially reasonable efforts to identify and correct the root cause of the Incident using Incident and Problem management techniques and other reasonable methods.  

Customer and CSG shall mutually prioritize Incidents in the event that there are simultaneous Incidents in the same Severity/Priority category in order to focus resolution efforts in a manner mutually determined by the Parties.  This manual prioritization will be coordinated by the SBU with Customer personnel and captured and acted upon as required. Severity/Priority will be defined based on the table below.  Customer will have the right to challenge the designation based on the below criteria.

If the Customer is experiencing **** ******* ******** **** ******* or ***** *********** ******** **** ******* ********* * ******* and such ******* ** ************* *********

*** Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission.

********’**************************’*************, the Customer’s Senior Vice President of Customer Operations or Senior Vice President of I.T. may escalate the issue and request ****************** be opened by placing a call to the V.P. of CSG’s strategic business unit.

4.3 Production Severity Definitions

Table 4.3

Severity	Production
Severity 1	** ******** **** ****** ********’* ******** ** ** *********** **** ** *********** ******** ********** ************ ****** *** ******** *** ******* ********’* ******* ** ******* ******  *** **** *********** ******* ** ******** * **********  ******* ******** * ********* ******** *** *** *** ******* *** ****** ***** ***** ***** ***** *** *** **** ********* ***** ************** ********* ***** *** ********* ** ****** ** ***** **** ******.
Severity 2	** ******** **** ****** ********’* ******** ** ** ************ *** ***** ** * *********** ******** ********** ************ ***’* **** ** ** ******* ******* ** ******** * ********* ******** ** ********* ** *** *********  ** *** ******** ** ******** ** *** ********* ***’* **** ** ** ******* ****** *********** **** ******  ********  ******** * ********* ******** *** *** *** ******* *** *** ********* ** ******* **** ************************* **** ***** ******** **** ***** ******** ** ********** ********
Severity 3	*** ***** ************ **********  ***’* **** ** ** ******* ******* ** ******** * ********* ******** ** ********** *** ******** ** ******  ** *** ******** ** ******** ** *** ******** ** ****** ***’* **** ** ** ******** ****** ** ********* ** ****** ****** *********** **** ******

4.4  Support Target Response Times

Table 4.4 sets forth the minimum obligations of CSG with regard to Initial Status Target Time (“ISTT”), Status Interval, Target Time to Repair (“TTR”) and Mean Time to Repair (“MTTR”).  Actual performance shall be measured over each calendar month.

Table 4.4

Problem Category	ISTT*	Status Interval	TTR**	Target MTTR***
Severity 1	*** **** ******** *** *****	***** *** *** ***** ***** ****	****** **** **** ***** ***** ******	****** **** ***** ***** ******
Severity 2	*** *** ***** *** *****	***** **** *** ***** ***** ****	******** **** **** ***** ******	*** ******** ***** ******
Severity 3	*** *** ******** ****	***** **** *** ******** **** ***** ****	****** **** **** ***** ******	****** **** **** ***** ******

* **** ******** * ************ ** *** ******* ************ ****** ** ******** ******** ** ************ ** ******** *** ***************** ******** ** *** ******** ** *** **** ** ****

*** Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission.

**************************************************************************************************************

***** ****** **** ** ****** ****** *** ****** ** ****** ********* ******* ****** ******* **** ******** *** ******** *** ******** *** *** ** ***** ** *** ********* *** **** *** ******** ** *********

****** ****** **** *** * ********** ***** ** *** ******* ****** *** ********* ** * ********** ******** ***** ** **** ***** ** *** ****** ** ****** ********* ******* ****** ******* **** ******** *** ******** *** ******** *** *** ** ***** ** *** ********* *** **** *** ******** ** *********

*** ******* ** *** ** **** * ********* *** ******* ***** ******* ****** * ***** ** ***** ******** ******* ** *** *** ***** ********* ** *** ******** *** **** **** ******* **** *** ***** ** ******** * ********** **** *** ***** ******** *** *** ********** ***** ***** **** *** ********** ****** *** ***** ****** *** **** *** *** **** ******  

4.5 Remedies

For each ***** **** *** ***** ** **** *** ************ *** **** *** ******** * *********, it shall *** ** ***** ** *** ****** ** ***** ** ********* ******** ** ** ********* *** *** ******* ** ******** **** ** ****** ** *** ********** ****, pursuant to Section 3.2 of the Agreement.  The foregoing remedy shall *** ****** *** ******** ** ***** ******* ***** ***** ******** ** *** ****** ** ***** *** ***** in Section 3.2 of the Agreement.

Nothing in this Schedule H will be deemed to limit or restrict the ability of Customer to exercise its rights and remedies, whether at law or in equity, with respect to any material breach of the Agreement by CSG.

4.6 Support Process Overview

Designated Customer contacts will be trained on the support process by CSG.   The training will cover how to report an Incident to CSG, what information needs to be provided, how the Incident will be initially investigated and resolved, and how to use the Service Desk and its Extranet.

4.7 Customer Responsibilities

When reporting a Problem to CSG, Customer should provide as much requested information as is known at that time.  Customer’s designated CSG contact familiar with the Incident must be the contact to work with CSG in the investigation and resolution of the Problem.  Expectations include:

· an example, including screen shots and step by step actions taken prior to contacting CSG

· impacts to Customer’s business and/or subscribers

· a reasonable level of responsiveness to CSG’s reasonable request for additional information

· timely transmittal of available information and documentation of the Incident

· timely review of the work performed by CSG

· access to other Customer personnel as needed to investigate the Incident

Once an Incident has been reported to CSG, the CSG Service Desk will acknowledge the receipt of the ticket and will review the ticket for completeness.  If additional, material information is reasonably required for the support team to begin investigation, the ticket will be placed in a HOLD status and Customer will be immediately asked to provide such information.  

*** Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission.

The service level agreement for resolution of an Incident begins when **************************. If the ticket is placed in ****************************************************************************************************************************************************************************************************************.

4.8 How to Report an Incident

For ******** * and * *********:

· **** *** *** ******* **** ** ****** *** ********

For ******** * *********:

· **** *** *** ******* **** or **** * ******* ****** *** *** ******* **** *******

4.9 Hours of Support

Severity 1	***** ********* ******** ********
Severity 2	*** ******* **** * *** ******* ***** ****** ******* ******* ********* ******** ********* ******* *** ***** **** ****** ************ ****** ***** **** ******** ********* ** ******* ******** * *********
Severity 3	*** ******* **** * *** ******* ***** ****** ******* ******* ********* ******** ********

Excluded National Holidays:

Support for ******** *** ********* is not available on the following National Holidays recognized by CSG:

Ø New Years Day

Ø Memorial Day

Ø Labor Day

Ø Fourth of July

Ø Thanksgiving Day

Ø Day after Thanksgiving

Ø Christmas Day

4.10 Status Reports

Refer to Exhibit H.8 for status reporting requirements.

4.11 Release Management

CSG will publish an ongoing software release plan to Customer from time to time.

*** Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission.

EXHIBIT H.1 – THE SERVICES

CSG and Customer shall work in good faith to modify and amend this Exhibit to incorporate future changes to the Software as they occur (e.g., incorporation of ACPx functionality).  CSG will operate its platform to provide Customer with the services, as described below:

Composition of The Services and Responsibility for Delivery

CSG has the responsibility to create and operate the platform along with additional services as described below, in providing the Services to Customer.

Data Processing Services

System Access.  Except as otherwise provided in this Exhibit, Customer shall have access to all purchased or generally released features and functionality of the CSG system operating in the Production Environment.  CSG will maintain its system and its components, individually and collectively, as required for Customer to use the CSG system’s functionality within the Service Levels specified in Exhibit H.5.

Nightly Processing.  Based on System User Data File parameters set by Customer, CSG will initiate routines within the CSG system to update files for transactions and information entered into and deleted from the CSG system by Customer as part of Customer’s daily system activity.  The outputs of such nightly processing are specific reports that are generated for use by Customer.  Nightly processing reports will be maintained on-line based on the System User Data File parameters set by Customer within the limitations of the system.

Month End Processing.  CSG shall execute routines within its system to process reports and update files for transactions and information entered into and deleted from the system by Customer during each month (“Month End Processing”). Reference where detailed descriptions of the Month End routines and reports are in CSG Documentation.  Month end reports generated will be maintained on-line based on the System User Data File parameters set by Customer within the limitations of the CSG system.

File Purges.  CSG will maintain on-line information (customer records, etc) based on the System User Data File parameters set by Customer within the limitations of the CSG system at the time the parameter is set.  These limitations are identified in our on-line documentation that is available on the CSG support site (my.csgsupport.com).

Environments

CSG will provide up to *** ******* ************* ***************** *** ******** ********** (“************** ************”).  Each ************** *********** **** ** ******* to ***** ***********. CSG will also provide Customer with *** ******* ********** **** ************ – *** **** ***** ******* *** *** *******.  These **************

*** Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission.

************ run the ****************************** and allow ****************************** available in ***************************************.  CSG will also provide Customer with a *********************************************.  This environment allows *********************************************************************************************************************************************.  Live interface connections and third party communication links will not be available for testing or training environments. If Customer requests environments in excess of the above requirements, CSG reserves the right to collect additional fees to be used for the incremental hardware/infrastructure that may be needed to support the additional environments.

User Profiles

Customer will be responsible for adding, changing, and deleting Customer user access IDs (“User Profiles”) for the CCS/ACP environment and regulating the authority of Customer’s users to access functionality within the CCS/ACP System.  CSG will provide up to ********* user profiles for Customer’s production and Test/Training Environments listed in 3 above.  

Billing Cycle Limit

The number of Billing Cycles will be limited to ************ (**) ******* ****** per ****** *********.

Reports

Standard Reports.  The standard reports (RMS reports), as described in the Software Documentation and as are updated from time to time, will be maintained on-line based on the System User Data File parameters set by Customer within the limitations of the CSG system at the time the parameter is set.  In addition to the online access, these reports are archived to a CD/DVD medium for future reference.  These CD-ROMs are sent to Customer on a pre-determined basis (currently monthly).

Ad-hoc Query Tool.  An ad-hoc query tool (Vantage) is provided for the generation of ad hoc reports.  Fields available for ad-hoc queries are documented in the Vantage user guide available on the CSG Extranet (my.csgsupport.com).    

Prudent Access to Reports.CSG provides Customer with the ability to view standard and ad hoc reporting at any time except during maintenance windows.  These maintenance windows are timed to provide Customer with the least impact to their day to day operations.  These maintenance windows are scheduled at a standard weekly time – unless emergency maintenance must be performed.  In the case of emergency maintenance, Customer will be notified via communication through the Strategic Business Unit and via my.csgsupport.com subscription services.  CSG will notify Customer within *** ****** if the CCS/ACP maintenance window will be extended beyond the **** **** ** ***.

Custom or Customer Software Enhancement Request Report.  CSG will provide a ******* status report to Customer detailing each request for enhancements to the Software, i.e., requests for Custom Software, originated by Customer.  Information for each enhancement will

*** Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission.

include tasks completed since last report, new Incidents since last report, estimated completion date, and estimated total cost.

Reviews and Proposals

******* **** ******. CSG will provide * ******* *********** ** ******** ********* *** ***** **** ***** *********** ** ***’* ***** ***** ********  ******** **** ******* *** ***** **** ***** ** ** ********* ******* ***** ******** ******* ***** ******* ******* ***** **** ******** ***** **** ********* ***** ******* ***** *** ***** *** ********** ******** ****.  

*** Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission.

EXHIBIT H.2 – SOFTWARE

CSG will utilize the Products as described within the Agreement, as part of the platform which CSG will use to provide Customer with the Services.  During the Term, Customer may decide to migrate to Services that are enabled by a more advanced version of the Products.

Open Architecture  

CSG will provide access to Products through open architectures.  Open Architecture consists of a continuum of the following:

· Published services (from an Enterprise Service Bus perspective);

· APIs (Application Programming Interfaces) around which services can be built;

· Data structures or XML schema which promote data interchange.

CSG established and manages CSG APIs via the following principles.  CSG will work to establish best practices as appropriate for CSG and all CSG customers.  

· Services, APIs, or XML schema will be maintained based on the documented backward compatibility policy.  This backward compatibility policy will be updated as necessary and will be maintained on the CSG support extranet (my.csgsupport.com)

· Strict adherence to the Change and Release management protocol set forth in Exhibit H.7 must undertaken by both Parties to support evolution of these components

· Guaranteed support intervals must be provided

· Current services, APIs, or XML schema must be fully documented and supported by CSG

· CSG is not supporting Customer’s application, but rather the published behavior of the open component

· Operating constraints must be disclosed if they are known

*** Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission.

EXHIBIT H.3 – CUSTOM SOFTWARE

Reserved for future reference.  This item is addressed in the Agreement in Section 3.2.

*** Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission.

EXHIBIT H.4

Intentionally Omitted

*** Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission.

EXHIBIT H.5 – SERVICE LEVELS

***** * ***** ***** *** ******* ******* ****** *** **** ** *** *********   *** ******* ****** *** ******** ******* ****** ********* ***** *** ***** **** ***** ** ********** ***************  *** ******** ** **** ******* **** *** **** ************* ***** ***** ** ******* ** **** **** *********** ** ********* ** *** *** *** ********** ******* ** ************

****** ********** ******* ***** *** ****** ** **** ******* *** ***** ******* ** **** ******* ***** ****** ******  *** ******** *** **** ******* ***** ********** ****** ** **** ** ** – **** ** ***  *** ***** *** ******* ********* ********* *********** ****** *** ***** ********** ****** *** *** ********** ************ ********* ******** **** **** ********** ***** *** ******** *** **** ********** ********** ****** ** ** ******* ** ** ******** ***** ***** ** ********** ** ****** ****** *****

******* ************

******* ************ * ****** ***** ********* * ****** ****** ****** * ****** ***** **********

***** ***** ********* ****** *** ***** ***** ****** *** ***** **** ***** **** ********* *********** *** ******** ********* ****** ** * *********** ****** *** *** ********** ******* ** *** ***** ** ***** **  *********** *** ******* **** ******** ** ***** ******** ******* *** ******* ********* ** ***** ********* ****** ******* *** ********* ****** ******* ********* *** ** ********* ******** ******** ********* *** ********* **** ****** ***** ******** ****

****** ****** ***** ****** ***** ***** *** ****** ****** ********** ******** *** *** ********* *** **** ****** *** ********* *********** ****** *** ********** *********** ****** ** *********** ********* ** *********

******* ************ *********** *** **** ** ********

****** *********** **** ** ***** *** **** ******* ** *** **** ************ ** ************ ********  

******* ***** ******** ** *** ***** ** **** *** ******* ***** *** ***** ** ******* *** ***** * *** ******* ****** ** ** ** ** ** ** ** ** *** *** ** ** ** **** ****** *** ***** ******* * ****** ******* ********’* **** ******* ******* ********* ***** *********  *** ******* ***** ****** *** *** ***** ********** ** * ****** ******* ***** ***** ** ********  ******* ** *** **** ******* ***** ** *** ***** ****** * ****** ** *** *** *********** ****** **** *** **** ** *** ***** ****** ******* ***** ***** ****** ** * ******* ***** ****** ***** ** *** ******* ** ******* *** *** ****** ** ****** *** ****** **** ******* ***** ****** *** *********** ********* **** ******* **** ********* *********  *** ******** ** *** ***** ** **** *** ****

*** Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission.

**************************************************************************************************************************************************************************************************************************************************************

** *** ***** ******** ******* ****** *** ** * ****** ************** ******** *** ***** ***** **** * ****** ******* ***** *******  *** ******** * ******* ****** ********* *** ************ ***** ****** ** * ****** ******* ***** ******* ********* ******** **** *** ******* ***** ******* ** *** ******* ******** ****** ***** ** *** ******* ***** ** ***** *** ****** ** *****  ** *** ***** **** ***** *** ******** ****** ******* ****** ** *** **** ***** **** *** *** ****** ** * ****** ************** ******** ******** ***** ******* * ******* ***** ****** *** **** ****** ******* ******

******** *** *** *********** **** ** ** *********** *** ********* ********* ** ********* *** ****** ******* ** **** ******** **** *** *********** ****** **** ***’* ******* ** ******* *** ******* *******  ************ *** ******* ***** ****** ******** *** ***** **** ******* * ** ******* ** ***’* ****** ** *** ******* ****** *** *** ********** ******** *** *** * ******** *** ********** *** *** **************** ** *** ******** ******* ** ******** **** * ******* ** *** ** ****** **** *** ********** ******* ****** *** ***** ** **** ******* ** *** *** ********’* **** *** ********* ****** *** ********* ******* ***** **** ******* ** *************** *** *********** ********* ********* ******* ** **** ******* *** ** ******** ** ****** * ******** ****** ** ******* ******** ******** *** ********’* ***** ** ********* *** ********* ** ********** **** *** ***** ********** ******* *********** ******* * ******** ***** *** ** ******* ** ********* ** **** ******* ****

*** ************ ** *** ******* ***** ******* ******** *** ** **** ******** * ***** *** ******** ***** ***** *** ** ***** ********* ********* ************  *********** **** ******* ***** ******* ***** ****** ********* ******* *** ******* **** *** *** ********** ****** ******** *** ****** ** **** ******* ***** ****** ***** ** ******* ** ***** ******* ***** ** **** ***** **** *** ***** ****** ** ********* *********** ** **** **** **********

*** ******** ****** *** ***** ** *** * ** ***** * *** *** ******* ******* ***** ******* ***** *** ***** ** ** ***** ************* ** *** ***** ***** *******’* *** ** ********* *** *******’* ********** ******** ** *** ****** ***** ** ***’* ******* ** **** *** ********** ******* ******

INTENTIONALLY LEFT BLANK

*** Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission.

Table E

No.	Service Level	Calculation and/or Description	Measurement(s)
1	******* ****** ******	******* ****** ****** ***** ** ********* *** ******* ********** ** ***** *** **** *** **** *** ***** **** *** ********* *********** ·*** ***** ** ******* ** ** *** **** **** ****** ****** ******* ******* ******* *** ***** ** **** **** *** **** **** ** *** ******* ********** ******** ** * ***** *** ******  ****** **** ***** *** ******* ******* *** *** ** ********** ·*** ***** ** ******* ** ** *** ***** **** ****** ******** *** ******* ****** *** ***** ** **** **** *** **** **** ******* **** *** ******* ********** ******** ** * ***** *** ********* ·*** **** *** ******** ******** *** ***** ** ******* ** ** ** ********** ***** *** ***** ******** *** ****** *********** ******* *** ***** ** **** **** *** **** **** ***  ** *** ***** **** ***’* ********* ******** *** *********** ** ******** ** ****** ***** *** ****** *** **** **** ************ ********** ******* ** ******* ******** **** ******** **** **** ***** ****** ** **** ******** *** ******* ******** ********* ·****** ******** *****  ****** *** ***** ** **** ** ** – **** ** *** ***** *** **** * ***** ******** **** *** **** ******* *********** ***** ** ********** ** *** *** ****** ** *****  ******** **** ** **** *** **** *** ******* *********** **** ******** *** ******* ***** *** **** *** ******* *********** ***** * ********* ·*** ****** ********** ******* *** *** ******* ******** ***** *** ****** ** **** ******* *** ***** ** **** ** ** – **** ** ***  *** ************ ******* *** ******* ****** ****** ***** ** **** **** **** ** ** **** **** ***	******** ******* ******* ************ * ****** ******* ******** **** *** *** **** ******** **** **** ** ** ** **** ** **

*** Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission.

No.	Service Level	Calculation and/or Description	Measurement(s)
2	******** ***** ******** *********** ***** ******* ************** *** ****** **********	*** ***** ******** **** ** ********* *** ******** ** *** ****** ***** ** ***** *********** ******* ******* ** *** ***** ******** ** * ******* ****** ********* ******** *** *********** *** ** ** **** *** ***** *** **** ** ***** ****** ***’* ********* ******** *** ******** ***** ***** ***** ** ********* ** **** **** ****** **** **** ** ******* **** ************ ******* *** ***** **********  *** **** **** ** ************** *** *** ******* ** **** ****  ******* ***** ****** ** *** ************* ** ******* ******** ******** ** ******** ** *** ***** ***** ******** *** ***** ** ******** ** **** ·*** ****** ********** ******* *** *** ***** ******** ***** *** ****** ** **** ******* *** ***** ** **** *** ** – **** ** *** ·*** **** **** ** ************** *** *** ******* ** **** **** ******* ***** ** **** ******* ***** ** ****** *** ** *********’ *** ** *** ***** *** *** ********* **** ******* **** ** ***** ******	******* ******* ******* ************

*** Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission.

No.	Service Level	Calculation and/or Description	Measurement(s)
3	**** *******	***     ******* ** ******** ****** ** ****** ******* *** ***** ******** *** ************** ******** *** *** ****** ****** ******* ********* ******** ******* *** ******** ************************* ***** ** ********* ** *** *********** ** ******** ** ***** **** ** **** ***** ***’* ***** ******** ** **** ********’* ******** ************* ***’* ******** ** ********’* ******** ************ ***** *** ** ************ ******** ** ********       ****** **** **********’* **** ***** ** ******** *** *** ********** ********’* ****** ****** ******* ****** ***** *** ******** **** ***** ********’* ********* ******* **** ******** ** *** ***** *** ** *** **********’* ******* ******* ****** ******** ******** ** ********** ***** ** ********* ***’* ******* ******* ******* *** *** **** ******* ********* ***** ******* **** ****** ****** ******** **** ** ********* ****** **** *** ******* ******* ******** ** *** ***** *** **** * ***** ********* ******** *** *********** *** ** ** **** *** ***** *** **** ** ***** ****** ***’* ********* ******** *** **** ******* ***** ***** ** ********* ** **** **** ****** **** **** ** ******* **** ************ ******* *** **** *********  ** *** ***** ***’* ********* ******** *** *********** ** ******** ** ****** **** *** ***** ** * ********** ***** *** ***** ******* ******** **** ******** **** **** ***** *******  ******** ****** ******** ****** ** ** **** ******** ** ** ***** ***** ***** *** ******* ******* ** ******** ****** **** *** ***** *** *****  *** ******** ** **** ********* ** ******** **** *** ******* ******* ************ ****** *** *** ***** ** ************  *** *** ***** ** *********** ** ******* ** *** **** ******* *********** ******* *** ************* ********* *** *** ***** ********* ********* *** **** ******* *** *** ******** ******* ** ***’* ********* ********* ******** **** ** ***** *** ******* *** ** *** ********* ********* *** *** ******* ** ***’* *********   ·**** ******* ****** ********** ******* ***** *** ****** ** **** ******* *** ***** ** **** ** ** – **** ** ***	****** ** ******* ******* ************ *** *** ******* ****** *** ***** ** **** ********* *** *** *** ** *** ******** ******

*** Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission.

No.	Service Level	Calculation and/or Description	Measurement(s)
4	**** ***** ******** **** ***	**** ***** ******* *** **** *** **** **** ** ********* *** ******** ** *** ****** ***** *********** *** * ******* ******* ******** ** *** ***** ******** ** * ******* ****** ********* ******** *** *********** *** ** ** **** *** ***** *** **** ** ***** ****** ***’* ********* ******** *** **** ***** ******* ***** ***** ** ********* ** **** **** ****** **** **** ** ******* **** ************ ******* *** ********* *****************  *** **** **** ** ************** *** *** ******* ** **** **** ******* ***** ****** ** *** ************* ** ******* ******** ******** ** ******** ** *** ***** ***** ******** *** ***** ** ******** ** **** ·**** ***** ************ *** ****** ********** ******* ***** *** ****** ** **** ******* *** ***** ** **** ** ** – **** ** ***	****** ** ******* ******* ************
5	*******	******* **** ** ********* *** ******** ** *** ****** ***** *********** *** * ******* ******* ******** ** *** ***** ******** ** * ******* ****** ********* ******** *** *********** *** ** ** **** *** ***** *** **** *** *** ***** **** *** ******* ** ***** ****** ***’* ********* ******** *** ******* ***** ***** ** ********* ** **** **** ****** **** **** ** ******* **** ************ ******* *** ********* *** **** **** ** ************** *** *** ******* ** **** **** ******* ***** ****** ** *** ************* ** ******* ******** ******** ** ******** ** *** ***** ***** ******** *** ***** ** ******** ** **** ·******* ****** ********** ******* ***** *** ****** ** **** ******* *** ***** ** **** ** ** – **** ** ** ******* *** **** ** ** – **** ** ** *** ***** ****	****** ** ******* ******* ************

*** Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission.

No.	Service Level	Calculation and/or Description	Measurement(s)
6	********* ***	********* *** **** ** ********* *** ******** ** *** ****** ***** *********** *** * ******* ******* ******** ** *** ***** ******** ** * ******* ****** ********* ******** *** *********** *** ** ** **** *** ***** *** **** ** ***** ****** ***’* ********* ******** *** ********* *** ***** ***** ** ********* ** **** **** ****** **** **** ** ******* **** ************ ******* *** ********* *****   *** **** **** ** ************** *** *** ******* ** **** **** ******* ***** ****** ** *** ************* ** ******* ******** ******** ** ******** ** *** ***** ***** ******** *** ***** ** ******** ** **** ·********* *** ****** ******* ******* ***** *** ****** ** **** ******* *** ***** ** **** ** ** – **** ** ***  ********* *** ******** **** ****** ********* ****** *** ********* *********** ******** ****** ****** *********** ***** ******** * ******* ** *** ****** *********** ****** ***** ****** ********* *** **** **** ** ************** *** *** ******* ** *** ** **** **** ********* *** ******* ***** ** *** ****** ** **** **** ************ ****** * ***** ** ***** ******** ******* *** ***** ** ************ ********** *** ** *** *** ***** ********* ** *** ******** *** **** **** ******* **** ********** **** *** ***** ******** *** *** ********** ***** *** ********* ** ********* *** ******* ** ******** ** ** *** ** **** ***** **** *** ********** ****** *** ********* *** *** ***** ** **** ******* *** *** **** ******	****** ** ******* ******* ************
7	********* *******	********* ******* **** ** ********* *** ******** ** *** ****** ***** *********** ******* ***** ** *** ***** ******** ** * ******* ****** ********* ******** *** *********** *** ** ** **** *** ***** *** **** ** ***** ****** ***’* ********* ******** *** ********* ******* ***** ***** ** ********* ** **** **** ****** **** **** ** ******* **** ************ ******* *** ********* *********  *** **** **** ** ************** *** *** ******* ** **** **** ******* ***** ****** ** *** ************* ** ******* ******** ******** ** ******** ** *** ***** ***** ******** *** ***** ** ******** ** **** ·*** ******** **** *** ********* ******* ***** ** * ******* ** ***** ** ******** ******** **** ** **** *** **** *** *********** **** ******** *** ******* ***** *** **** *** *********** ***** * ********* ***** *** *********** ** *** ********* *********** ******* ·********* ******* ****** ********** ******* ***** *** ****** ** **** ******* *** ***** ** **** ** ** – **** ** ***	***** ** ******* ******* ************ * ****** ******* ******** ****

*** Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission.

No.	Service Level	Calculation and/or Description	Measurement(s)
8	********* **** ********	*** *** **** ******* *** ******** ***** *** ******** ********* ****** *** ******* **** ***** ** **** **** ****** ***** ** *** **rd ** **** ***** ********* * ********* ** *** **st ** *** *******   **** *** **** ******* *** ********* **** ******* ****** ** **** **** ****** ***** ** *** **rd ** **** ***** ********* * ********* ** *** **st ** *** ******* ***** *** **** ******* ****** *** *** ********* ****** ** ******* **** ***** ** **** **** ** ** *** **rd ** *** ***** *** *** ********** *********** ********* * ********* ** *** **st ** *** ******* *** ****** **** ********** ** *** **st ** *** ******	*** **** **** *** ******** ****** *** **** ***** *** ****** *** *** *********
9	******* **** ******	*** ******* **** *******  ***	******* *** ******** *** ********* *** *********
10	********** **** *** ***** *****	*** ******** ********** ********** ********* **** ***’* ******* ************ *** ********** **** ***** ***** ******** ** ******** ** *** **********’* ***** *****  *** ******** ********** ********* **** *** ***** ******* ************ *** ********** **** ***** ***** ******** **** ******* ** ** ******** *** ******** **** ***** *** ***** ******* *********** **** **** ********** ********** ********* *** ********’* ******** ********** ********* ****** *** *** ********* *****  *** **** ******* ** ********** *********** **** ***** ** ******* *** **** ********** ********* *********  *** ********** **** ***** *** **** ********** ********** **** **** *** ********** ********** *** ****** ** *** **** ******  ************* ********** ********** *** ******** ******** ********** ********** *** **** ** * ***** ***** ******* ****** *** *********** *** ******* ******* **********  ***’* ********** **** ***** *** ************* ********** ********** *** ******** ******** ********** ********** **** **** *** ********** *** ***** *** ******** ** *** ***** ***** ******* ******* *** ***** *** ** ******** ** **** **** ******* ***** ** ********** ********** ***** ***** **** **** ********* *** ************ ** ******** *** *** ****** ***** ***** ********** ** *** ********* **** ** **** *********	** ***** ** ***** ** ***** ** **** *** ********
11	*********** ******* ******	*** ******* **** ******* ***

*** Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission.

No.	Service Level	Calculation and/or Description	Measurement(s)
12	****	**** **** ** ********* *** ******** ** *** ****** ***** *********** ******* ******** ** *** ***** ******** ** * ******* ****** ********* ******** *** *********** *** ** ** **** *** ***** *** **** ** ***** ****** ***’* ********* ******** *** **** ***** ***** ** ********* ** **** **** ****** **** **** ** ******* **** ************ ******* *** ******  *** **** **** ** ************** *** *** ******* ** **** **** ******* ***** ****** ** *** ************* ** ******* ******** ******** ** ******** ** *** ***** ***** ******** *** ***** ** ******** ** **** ·*** **** ****** ********** ******* ***** *** ****** ** **** ******* *** ***** ** * ** ** – * ** ***	****** ** ******* ******* ************
13	********** ********** ************** ****	*** ********** ********** ************** **** **** ** ********* *** ******** ** *** ****** ***** *********** ******* ******** ** *** ***** ******** ** * ******* ****** ********* ******** *** *********** *** ** ** **** *** ***** *** **** ** ***** ****** ***’* ********* ******** *** ********** ********** ***** ***** ** ********* ** **** **** ****** **** **** ** ******* **** ************ ******* *** ********** ********** ************** ******  *** **** **** ** ************** *** *** ******* ** **** **** ******* ***** ****** ** *** ************* ** ******* ******** ******** ** ******** ** *** ***** ***** ******** *** ***** ** ******** ** **** ·*** ********** ********** ************** **** ****** ********** ******* ***** *** ****** ** **** ******* *** ***** ** * ** ** – * ** ***	****** ** ******* ******* ************

*** Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission.

EXHIBIT H.6

Intentionally Omitted

*** Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission.

EXHIBIT H.7 – CHANGE MANAGEMENT PROCEDURES

CSG shall participate in the Change Management Procedures.  The following portions of this Exhibit H.7 provide a guideline for these Change Management procedures.

1. Infrastructure Changes

Planning

CSG may initiate a change notification with Customer.  These change notifications will be logged with an Event Record number by CSG and a similar number by Customer.  These numbers will be cross referenced by both Parties on the change notification forms to ensure adequate tracking.

When possible changes will be introduced to the CSG system during CSG’s regularly scheduled maintenance windows.  When a change is required outside a normal maintenance window, CSG will make best effort to schedule the change at an agreed upon time.

CSG internal change management procedures require an on-line form to be submitted for every change introduced to the system.  Every change identified as a medium or high impact change is approved in CSG’s daily operational meeting.  These changes cannot go through the approval process if the change initiator has not identified if this change is critical, what the specific impacts are, identified any backout plan, how it has been tested and how it will be validated.  In addition, the initiator must be present at the meeting to represent the change to the operational team.  Customer has an operational representative that attends this meeting on a daily basis and is responsible for approving all Customer impacted changes.  If the change is not approved, then the change does not take place or must be approved at a later time.

Communications

Communication of infrastructure changes will be provided to Customer via two mechanisms:  weekly report and change control notification.

The weekly report will provide initial notification of all upcoming events that, after careful evaluation, CSG determines may impact Customer.  This report will only include notification of those changes with potential Customer impact.  This determination is made by the CSG operational contact who supports Customer.  This notification will include activities such as IR fixes, IPLs, releases and maintenance window notification.  

The Customer change control notification form will be filled out for IPLs, releases and when requested for special projects.  These change notification forms are in addition to the communication in the

*** Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission.

weekly report and provide additional details such as fall back planning, test procedures, impact, benefits, etc.  The specific template will be agreed to by both CSG and Customer.

Migration Control

N/A

Responsibility	CSG	Customer	Comments
Planning
Submit Change Requests	X
Maintain Change Request Log Archive	X
Perform Change Impact Analysis	X		Support from both CSG & Customer will be needed
Approve and Prioritize Changes	X
Schedule Changes	X	X
Develop Contingency Plans	X
Develop Maintenance/Change Windows	X		Support from both CSG & Customer will be needed
Communications
Represent Customer in Change Advisory Board		X
Represent CSG in Change Advisory Board	X
Notify Affected Parties	X
Report on Changes (scheduling, blackouts, issues, dependencies and impact)	X
Migration Control
Notify Affected Parties	X
Provide Change/Release Packaging	X
Provide Version Control	X
Provide Library Management	X

*** Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission.

Promote to Production Environment	X
Provide Post-conversion Support	X	X	Support from both CSG & Customer will be needed

2. Customer Application Changes

Planning

CSG may initiate a change notification with Customer.  These change notifications will be logged with an Event Record number by CSG and a similar number by Customer.  These numbers will be cross referenced by both Parties on the change notification forms to ensure adequate tracking.

When possible changes will be introduced to the CSG system during CSG’s regularly scheduled maintenance windows.  When a change is required outside a normal maintenance window, CSG will make best effort to schedule the change at an agreed upon time.

CSG internal change management procedures require an on-line form to be submitted for every change introduced to the system.  Every change identified as a medium or high impact change is approved in CSG’s daily operational meeting.  These changes cannot go through the approval process if the change initiator has not identified if this change is critical, what the specific impacts are, identified any backout plan, how it has been tested and how it will be validated.  In addition, the initiator must be present at the meeting to represent the change to the operational team.  Customer has an operational representative that attends this meeting on a daily basis and is responsible for approving all Customer impacted changes.  If the change is not approved, then the change does not take place or must be approved at a later time.

Communications

Communication of infrastructure changes will be provided to Customer via two mechanisms:  weekly report and change control notification.

The weekly report will provide initial notification of all upcoming events that, after careful evaluation, CSG determines may impact Customer.  This report will only include notification of those changes with potential Customer impact.  This determination is made by the CSG operational contact who supports Customer.  This notification will include activities such as IR fixes, IPLs, releases and maintenance window notification.  

The Customer change control notification form will be filled out for IPLs, releases and when requested for special projects.  These change notification forms are in addition to the communication in the weekly report and provide additional details such as fall back planning, test procedures, impact, benefits, etc.  The specific template will be agreed to by both CSG and Customer.

Migration Control

N/A

*** Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission.

CSG/Customer Responsibilities

Responsibility	CSG	Customer	Comments
Planning
Submit Change Requests	X
Maintain Change Request Log Archive	X
Perform Change Impact Analysis	X		Support from both CSG & Customer will be needed
Approve and Prioritize Changes	X
Schedule Changes	X
Develop Contingency Plans	X	X
Develop Maintenance/Change Windows	X
Communications
Represent Customer in Change Advisory Board		X
Represent CSG in Change Advisory Board	X
Notify Affected Parties	X
Report on Changes (scheduling, blackouts, issues, dependencies and impact)	X
Migration Control
Notify Affected Parties		X
Provide Change/Release Packaging		X
Provide Version Control	X
Provide Library Management	X
Promote to Production Environment	X
Provide Post-conversion Support	X	X	Support from both CSG & Customer will be needed

*** Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission.

3. Change Management Procedures for Changing Services

The service change process requires an email notification to a client services representative outlining the work required.  Approval for this work to be completed must be obtained from a CSG operational contact prior to initiation of the work.  Customer approval for this work is provided by field contacts throughout the Customer locations.  Requests currently covered by these procedures include custom projects, implementations, launches, PCB changes, service code changes, financial snapshots, control card changes, server changes, .ini changes, file strips, etc.

4. Release Management

Change control for a CSG code release provides information for the event only.  The change control record does not provide detailed information for each project included in the release.  

The Release communication development and delivery schedule is as follows:    

The release communication cycle begins *** **** ***** ** * *******. CSG sends the following communications at the following times during the release cycle.

• *** **** ***** ** *******--Release Impact Matrix (RIM)

• ** **** ***** ** *******--Release Preview

• ** **** ***** ** *******--60-Day Release Overview

• ** **** ***** ** *******--Bitmap and UDF Memo

• ** **** ***** ** *******--Bulletin and User’s Guide Updates

• **** **** ***** ** *******--Release Updates

More information on the Release communication deliverables can be found on the CSG support extranet (my.csgsupport.com).  

*** Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission.

EXHIBIT H.8 – SERVICE LEVEL REPORTING AND REVIEWS

I. Daily Service Reports

Daily Service Reports will be provided on ***************** * *********, within * ******** *** of the applicable day being reported.  CSG will provide the Customer Incident reports (a) using the Service Desk Incident management tools and (b) via telephone calls and e-mail as reasonably requested. Reporting should include the following:

•Identifying/updating unresolved Incidents

•Reporting when an Incident has been resolved

Daily service Incidents will also be documented in an operations log or service report (see Section II below) which will be reviewed on a monthly basis.

II. Monthly Service Reports

CSG will provide a monthly report to Customer that will measure “actual vs. target” values for the metrics defined in Exhibit H.5. Except where otherwise noted, CSG will be responsible for collecting this information, presenting it to Customer, and including the information within an overall “performance dashboard” report.  The design of the performance dashboard report will be mutually agreed upon by CSG and Customer within two months of agreement execution.  This report will be provided to Customer on the **** ******** *** or the **** ******** *** if on a weekend or holiday of the month following when the data was compiled.

Additionally, the following reports, defined in Exhibit H.1, will be presented monthly to Customer:

· Enhancement Request Status

· ******* **** ******

III. Management Performance Review Meetings

CSG will meet with Customer on a ********* ***** to review the state of the business.  The agenda for the meetings will be mutually defined based on the current state of the business, but will likely include the following items:

· Service performance levels

· Support performance levels

· Installation performance

· Equipment issues

· System issues

· Compensation issues

· Administrative issues

· Scheduled and unscheduled maintenance, including duration, start times, etc.

*** Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission.

· Security Issues  

· Proposed Changes to the SLA

· Key issues and/or action items related to service performance for the next quarter

*** Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission.

EXHIBIT H.9 – SUPPORT AND SERVICE DESK SERVICES

I. Hours of Operation

The Service Desk’s hours of operation are listed below:

Description	Hours of Operation
Standard Business Hours	24x7 including holidays

II.  Service Desk Contact Info

The following contact methods can be used to reach the Service Desk:

Contact Method	Contact Info
Telephone	************
Internet	https://*****************

III.  Service Desk Customers

The Service Desk serves the designated CSG Customer users.

IV.  Service Desk Procedures

Immediately below is a table listing the current support Level Tiers and their related functions and procedures.

*** Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission.

Call Level Definitions

Call Level	Criteria	Procedure
Tier 1	******************* – **** *** *********  ******** ********* *********** ** *** ***** ********* ******** *** ********** ******* ********** *** ********** ******** ********* ******* ******* ******* ** ***** ********** ** **** **** ******** ******** ************ *** *************** *** ********** *** ********** ******* ** ****** *** *********** ********* *** ********* *** ********* ·***** ***** ** ********* **** ********* ******* ********** ** ******** ********* ** ************ ·********* ********* ********* *** ********* ************** *** ** ***** ·********* ** ***** ***** ****** **** ********* ***	*** ******** ********** *********** ********* ******** ************ ******* *********** ********* *** *** ********* ************ *** ***** ·****** *** ******** ** ******** ·****** *** ****** ** *** *********** ****** ** ***** ** ·******** ** ** **** *
Tier 2	******** *** ********** ** ************ ********* * ********* ********* ********** **** *********** ********** ***** *********** ********* ********* *** ***** ********* ******* **** ****** ***** *** ******* ******* ****  ******** *** ***** *********************** ** ********* ********* ** ********* **** ** ******** *** ********* **** ************* ** ********** ***** ** ********* ******* ** **** ** ****** *** ******** ** **** * *** ******* **** *********	*** ********* ******** ******** *********** *** *** ******* ***** ** *** ******* ** ******* ** ·******* *** ******** ** * ***** ** *********** ****** *** ******* *** ********

*** Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission.

Call Level	Criteria	Procedure
Tier 3	******************* ** **** * ****** ******** ******* – ********* *** ******** *** **** *** ****** *********** ******** ******** *** ********* ******** **** *********** ************ *** ********** **** *** **** ** *** *** ********* **** * ** ****** **** ** ****** ** ******* ******** ********** *********** *** ***** ** * ******** **** **** ********** ********* *********** ****** ******** ******** ********** *** ************** **** *** ******** ****** ***********************************************	*** ********* ******** ******** *********** *** *** ******* ***** ** *** ******* ** ******* ** ·******* *** ******** ** * ***** ** *********** ****** *** ******* *** ********

V.  Outage Notification

The Service Desk (or CSG designated representative) will notify appropriate Customer and CSG personnel in the event of a service outage. There are three notification activities that need to occur:

Management Notification: Customer and CSG management will be notified via telephone and/or email *********** when a ******** * ******** *** **** **********. Additional Customer management notification will be the responsibility of Customer.

User Notification:  Customer will be updated via designated Customer contacts for an Incident.  Additional user notification will be the responsibility of Customer.

Management/User updates: For ******** * *********, CSG will update the designated Customer management contact on the progress towards resolving the outage as described in Section 4 of the main body of this Exhibit.  Updates should include an estimate on when service will be restored.

An outage is defined as periods of time in which the system does not respond to customer requested transactions due to the system or an incident or issue impacting the CSG hosted resources.

*** Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission.

EXHIBIT H.10 – PROBLEM ESCALATION & RESOLUTION

I.  Incident Escalation Procedures

When an Incident arises or information is requested, Service Desk shall be the first contact engaged to address the Incident and shall prepare the Trouble Ticket.  The Service Desk will attempt to resolve Incidents if possible, but at a minimum the Service Desk will record the Incident, confirm a severity, and track it to resolution.  Customer and CSG shall mutually agree on the Severity Level based on the criteria in Section 4.2 and CSG will assign the appropriate degree of resources, and devote the attention required, to resolve the Incident according to Schedule H, Section 4.4.  Service Desk automation allows - on a product by product basis - for automated escalation.  If Customer does not agree with CSG’s approach to resolving the Incident or the speed at which the Incident is being addressed, the following table shall apply

II.   Customer Escalation Process

Customer should use the following process to escalate a Problem to CSG management.

Production

Once in Production, the following process should be used by Customer to escalate concerns, Incidents or Problems.  

Sequence	Escalation
	Point of Contact	Method of Contact
1st	**** * ******* ****	*** *** ******* ****
2nd	*** ******** ********	**** * ** ******* *******
3rd	**** * ******* ********	*** ******** ********
4th	*** ******* ********	**** * ******* ******** ** *** ******** ********

A SBU Incident manager will be assigned as required.

*** Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission.

Implementation Phase

During the implementation or upgrade phase, contact the CSG’s Project Manager to escalate an Incident.  The Project Manager will then engage the necessary CSG resources to address the Incident.  If there is no Project Manager assigned, contact CSG’s Customer Advocate to escalate an Incident.

II.  Problem Escalation Contacts

The Parties will develop a one-page document that will be updated and delivered as the problem escalation contacts are either established or changed.

*** Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission.

EXHIBIT H.11 – RECOVERY SERVICES

I.  Backup /Retention Policy

CSG/Customer Responsibilities

Responsibility	CSG	Customer	Comments
Provide Backup consulting support	X
Provide supporting hardware, software and personnel	X
Execute and monitor backup	X
Schedule backup	X
Resolve Problems with backup	X
Store and retain backup inventory and off-site rotation	X

II.  File Restore Policy

CSG/Customer Responsibilities

Responsibility	CSG	Customer	Comments
Submit request for data/file restore		X
Execute restore procedures with backup media	X
Notify Customer of restore results	X
Verify results of restore		X

Restore requests are made through the Service Desk. Most of the restores are typically completed within ** *****.

CSG shall meet the Recovery Time Objectives and Recovery Point Objectives in the three following Recover Timeframes tables (Scenario A, Scenario B, and Scenario C):*

*** Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission.

Recovery Timeframes

Scenario A – Data Center Intact, system intact & tape on-site
System/Data Category	Recovery Time Objective	Recovery Point Objective
****** ***********	** *****	**** ** ****
********** ******** *********** *** ***	*** *****	***** ******** ***
*********	** *****	**** ** ****

Example:  Should ***** *** of financial data be lost, CSG’s recovery time objective would be ** ***** (* ** * * ***** * **).  

Scenario B – Data Center Intact, system intact & tape off-site
System/Data Category	Recovery Time Objective (by GB)	Recovery Point Objective
****** ***********	** *****	**** ** ****
****************** ***********	*** *****	***** ******** ***
*********	** *****	**** ** ****

Scenario C – Data Center unavailable; requires off site recovery
System/Data Category	Recovery Time Objective (time between disaster and functional system recovery)	Recovery Point Objective
****** ***********	*** ***** (******** *********** *****)	***** ******** ***
****************** ***********	** – ** **** (******** *********** *****)	***** ******** ***
*********	***  ***** (******** *********** *****)	***** ******** ***

*NOTE - ***** ****** ***** are retained for ** ****, and are then erased.  ******* ****** ***** are retained for ** ******, and are then erased.  ********* ********* ******* are retained for ** ********.  

*** Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission.

III. IT Recovery Plan

The following table delineates Customer versus CSG responsibilities in the IT recovery area.

CSG/Customer Responsibilities

Responsibility	CSG	Customer	Comments
Risk Management
Perform business impact analysis	X
Perform risk assessment	X
Manage statewide enterprise service recovery plan repository	X
Recovery Strategy Development
Develop recovery approach/strategy	X
Provide consulting support for plan and strategy development	X
Provide standard template for service recovery plans	X
Ensure disaster recovery approach supports business continuity plan/approach		X
Define application categories	X
Recovery Plan Development & Maintenance
Determine and communicate Service recovery needs		X
Define application requirements - identify the applications by category - application recovery procedures - plan maintenance for application changes	X
Define infrastructure requirements - alternate site or hot site facilities - infrastructure components - infrastructure recovery procedures - plan maintenance for infrastructure changes	X
Define guidelines for testing practices	X

*** Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission.

Responsibility	CSG	Customer	Comments
Define testing approach/frequency	X
Identify management escalation tree, notification process and individual responsibilities	X
Document, update and maintain plan(s)	X
Review plan as requested and update repository after testing exercises	X
Plan Training
Train application personnel	X
Train infrastructure personnel	X
Plan Testing
Schedule recovery plan	X
Provide plan testing facilities and infrastructure	X
Test applications and standalone portions of Service recovery plan	X
Test infrastructure services portion of Service Recovery Plan	X
Update plan per test results	X
Communicate plan test results	X
File testing exercise reports	X
Application of mitigating treatments	X

IV.  High Availability Applications

CSG/Customer Responsibilities

Responsibility	CSG	Customer	Comments
Identify applications for high availability consideration		X
Validate application eligibility	X
Provide remote storage management	X

*** Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission.

V.Business Continuity Policy

The purpose of this policy is to ensure that all business operations, departments, and divisions of Customer, regardless of location, have documented plans in place to guarantee safe, reliable, continuous business operations following a crisis management or disaster event. The policy seeks to provide for the resumption of mission critical business operations in accordance with pre-established Recovery Time Objectives (RTO) and Recovery Point Objectives (RPO).

CSG will participate in the following activities to assist Customer in reestablishing CSG capabilities before and after a Customer Disaster declaration (participation will be best effort in response to Customer leadership request):

Before declaration:

Participate in Business Impact Analysis

o gaps in technology recovery mechanisms;

o gaps in work area recovery and work space needs;

o equipment needs;

o recovery prioritization of business functions and technology functions;

o help determine recovery strategies

After declaration:

Assist Customer DR team to re-establish service continuity to alternate work sites within recovery time objective

o Initial redirection

o Monitoring and Load balancing

o Report generation

After event:

· Restore original configuration

· Re-balance facilities

· Restore reporting

*** Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission.

SCHEDULE I

EXPORT APPROVED PRODUCTS AND EXPORT APPROVED COUNTRIES

Export Approved Countries	Export Approved Products
*********	******
*******	****** (***********)
***** ****
********* ********
*********
******
*******
*******
************
	**These products include the following software or product modules: 1.*** 2.***** ******** 3.***** **** **** (***) 4.******** ********* 5.***** ********** 6.********* (***) 7.******* *********r 8.****** ************ 9.**** ********** 10.**** 11.*** * ** 12.******* *********** 13.********* ******* 14.****** ********* 15.******** ********* ****** 16.****** ******* 17.*** * *** 18.*** ********** (**** ****** ****), a/k/a **** *** ****** 19.******** ***** 20.******** **** *******

*** Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission.

SCHEDULE J

OUTSTANDING STATEMENTS OF WORK AND LETTERS OF AUTHORIZATION

Document Name	Document Number	Execution Date	Doc Type
********* ********* ***	198-1780	December 10, 2003	SOW
******* ***** ************ ********* ("****") ************ ************* ******* *** **************	229-3413	February 27, 2007	SOW
******* ****** ******** *********** *******	229-5688	March 7, 2008	SOW
****** ***** *** ** ** *** ******** * **** ***** **************	229-5078	March 18, 2008	CO
****** ***** *** ** ** *** ******** * **** ***** **************	229-5752	March 18, 2008	CO
********** ******* *** ********* *** *** ********* *** ********* ** ******* ** ********'* *** ******** ******* ***********	229-6269	April 24, 2008	SOW
**** ***** ****** ** ****** *** (*) **** ** ***** *****	229-6336	June 17, 2008	SOW
********** *********** *********** ***** ******	229-6012	August 4, 2008	SOW
********* ********* *** **** **** ****** * *******'* *** ********** ***********	229-6752	August 12, 2008	SOW
***** ******* ****** ** *** ************* ****** ** *******'* ********** *********** ** ****** ****	229-7163	August 22, 2008	SOW
****** ***** *** * ** *** ******** * ********* ********* *** **** **** ****** * *******'* *** ********** ***********	229-7500	September 19, 2008	CO
****** ***** *** * ** *** ******** * ******* ****** ******** *********** *******	229-7382	October 21, 2008	CO
******** *** ******** **** *********	229-7489	November 4, 2008	SOW
********* ***'* ********* ******* ("***") *** *** *** ***** ** ****** **** ***********	229-7166	November 10, 2008	SOW
******** ** ******* ******* ****	229-8061	November 18, 2008	LOA
*** ********* *** *********** ************* **************	229-8080	January 5, 2009	SOW
****** ***** *** * ** *** ******** * ********* ***'* ********* ******* ("***") *** *** *** ***** ** ****** **** ***********	229-8262	January 5, 2009	CO
********* ****** ******* *** ******** ********* *** ****** *********	229-7562	January 12, 2009	SOW
******** ** ******* **** *** *** *** ****	229-8404	January 21, 2009	LOA
******* * **** ********* *******	229-8608	January 28, 2009	LOA
****** ***** *** * ** *** ******** * ********* ********* *** **** **** ****** * *******'* *** ********** ***********	229-8489	January 31, 2009	CO
In the event of a conflict between the terms of the Agreement, its Schedules or Exhibits and the terms provided in the documents listed above, the terms of the Agreement, its Schedules or Exhibits shall control.

*** Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission.

SCHEDULE K

GUIDELINES FOR PASSER AND TRANSFER PROGRAM REQUESTS

Passer Definition

A ‘passer’ is a programmatic process that can be used to make bulk changes to key data residing on CSG’s billing system such as House, Equipment and Subscriber data without creating a work order.  There are multiple types of passers that are defined below:

Item Passer - An Item Passer may be used by Customer to update, add or remove an item and item related settings on connected customer accounts.  This may include items such as:  a change to the bill code, service code or discount code.

NAS to DAC Passer - The purpose of a NAS to DAC launch is to change from using the HITS (TD) protocol to using the Jerrold Digital (JD) protocol. With the HITS interface, transactions are processed by the ‘HITS’ national addressable controller, which is the origin of the term NAS. The Jerrold Digital protocol, the addressable controller, is called a DAC. Therefore, the process is called a NAS to DAC passer. A crucial component is that live equipment on subscriber accounts will undergo this change, as well as equipment in stock status.  This involves three separate Equipment passers, the add, delete and key, to be run to update the equipment type and model.  The purpose of the Add passer is to put a copy of the inventory, as it will look like under JD control, into the billing system. It is then downloaded into the DAC, using the “WRITE FULL” command. At this point, the DAC is now populated with the equipment that is in use by the site. These set tops only exist in the CSG master file (in inventory) and are not on customer accounts.  Once the inventory is successfully downloaded, the JD inventory can be deleted from the billing system, with the Delete passer.  When the Key passer is run, specific fields are updated on the Equipment, allowing it to be controlled by the DAC.

Equipment Passer - An Equipment Passer may be used by Customer to change, remove, or add Equipment information on the Equipment master file. The Customer provides the criteria necessary to select the Equipment records eligible for a passer. There are two types of Equipment Passers: a ‘Non Key Change’ and a ‘Key Change’.

§ Non Key Change

A Non Key Change Equipment Passer only involves changes to the Equipment master file.

§ Key Change

A Key Change Equipment Passer can involve modification of the serial number, type, CID, rent-purchase-flag and requires an update to the Equipment, Location, and equipment history master files.

House Passer - A House Passer may be used by Customer to change, remove, and add settings on the House record and/or the Equipment and House Master file when head end changes are required. The Customer provides the criteria necessary to select the House records and/or to select the Equipment records eligible for a passer.

EFT Passer - When Customer begins using EFT processing a Passer may be used to update the Debit Day field on the Subscriber Master file to bring Subscribers into compliance with Government regulations.

*** Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission.

Ledger Passer - A General Ledger Passer is typically run after an Item passer has been implemented to synch up Items that are changing in the passer.  The GL passer will update affected items and all associated monies on financial month end reporting. The benefit of running this process is so that the site will not have to manually reconcile affected Items on the first month end that immediately follows the passer.

Voice Item Passer - An Item Passer is considered a Voice Item Passer if changes are being made to PROVISONABLE services. In a Voice Item passer CSG would need to manipulate a second Master File or database known as the Provisionable Data Base (PDB).

NPA_NXX Passer - An NPA/NXX Passer may be used by Customer to change NPA (area code) NXX (prefix) and/or line numbers. The Customer provides the criteria necessary to select the NPA/NXX records for the passer.

Item Standardization Passer - An Item Standardization passer may be used by a Customer to update, add or remove item and item related settings on connected customer accounts.  This may include a change to the bill code, service code or discount code.  An Item Standardization passer is different from a normal Item passer based on the volume of changes included in the passer.  Normally if more than ten percent of the markets service/package codes are included in the passer it would be considered a Standardization passer.

Standard Passers:

Passer Type	Lead Time	Charge (Note 1)
Item Passer	** **** (* *****)	$*********
Voice Item Passer	** **** (** *****)	$*********
House Passer	** **** (* *****)	$********
EFT Passer	** **** (* *****)	********
Equipment Passer	** **** (* *****)	$********
NAS to DAC (3 equipment passers)	** **** (* *****)	$********* (for * ********* *******)
Ledger Passer	** **** (* *****)	$********

Note 1:  These services and associated fees shall be set forth in a mutually agreed upon Statement of Work.  In the event of termination of an executed Statement of Work by Customer, Customer shall pay all fees for work performed up to the termination date of the SOW.  If Customer requests an expedited service to be performed Customer understands there may be an additional cost in the SOW that would exceed the charges provided herein.

Non-standard Passers

The following passers are considered non-standard.   The lead time and minimum price will be based upon the level of effort needed to meet the Customer defined specifications.

w NPA/NXX Passer

w Item Standardization Passer

w Any passer using data from an external source

*** Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission.

w Passers to any master files not listed would be considered custom and charged on a time and materials basis 

w Passers which have not previously been performed

Mass Data Change

As a component of Statement of Work (“SOW”) 229-6752, titled Dedicated Resources for Mass Data Change as changed per Change Order No. 1 (229-7500) and Change Order No. 2 (229-8489), Charter utilizes a custom passer process with CSG’s Professional Services Group (PSG) organization. This process provides a mechanism for Charter to implement passers by utilizing *** *** * **** (***) **** **** *********. These resources work with Charter resources to identify the requirements, complete the specifications, schedule and program the passers. While this process does not eliminate the need for passers, it does streamline the process.

The passers completed for Charter are identified and prioritized by the Charter CMS team. This process will continue to be utilized through the terms and conditions set forth by the Statement of Work and any related Change Orders at Charter’s option.  Additionally, this team has a limit on the number of requests it can accommodate at one time. In the event that: (a) Charter requires additional capacity that cannot be accommodated by this team or a modified team size agreed by both CSG and Charter, or (b) the SOW and related Change Orders are terminated then the passer pricing in Schedule K will be utilized.

Agent Transfer Definition

A ‘transfer’ is a programmatic process that moves and translates key billing data such as subscriber, house and equipment information.  This process is most commonly requested when properties are bought and sold.  The Transfer process facilitates the standardization of configuration, rates and structures into the new billing model.  Transfers can also be used to restructure franchises within existing systems, when needed (i.e. franchise authority mandates, realignment of plant configuration, etc.). 

Agent Transfers:

Transfer Type	Lead Time	Charge (Note 2)
2 LOB – Video and HSD	** **** (* ******)	$*********
3 LOB – Voice, Video and HSD	*** **** (* ******)	$*********
File Strip (2 LOB)	** **** (* ******)	$********
File Strip (3 LOB)	** **** (* ******)	$********

Note 2:  These services and associated fees shall be set forth in a mutually agreed upon Statement of Work.  In the event of termination of an executed Statement of Work by Customer, Customer shall pay all fees for work performed up to the termination date of the SOW.  If Customer requests an expedited service to be performed Customer understands there may be an additional cost in the SOW that would exceed the charges provided herein.

CSG Responsibilities

CSG will perform the following activities in support of Customer passer/transfer activity:

w An analyst will be assigned to each project to work with the customer and coordinate internal CSG activity.

w Provide the Customer with a current “Passer/Transfer Packet”.  This packet will include basic information regarding the passer, a request form, a spec matrix and a project plan.

w Weekly meetings will be held with the CSG Analyst and the site contact.

*** Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission.

w A project tracker which includes deliverable dates and an issues tracking log will be published weekly. 

w Output will be provided to the Customer after each test run.

w CSG will identify and manage any impacts to ancillary products (like Care Express, WFX).

w The CSG Analyst will arrange for statement checkers, if needed.

w On the day of implementation, CSG will provide updates throughout the day on any identified issues until an ‘all clear’ is agreed upon with the site.

Customer Responsibilities

The Customer will perform the following activities in support of Customer/transfer activity:

w Identify a primary and secondary/escalation contact at the site.  The primary contact will be considered the project lead on the Customer side.

w Attend weekly meetings with CSG and review the project tracker for upcoming deliverables.

w Provide detailed specifications for the passer/transfer.

w Review output and provide approval

w Inform CSG of all ancillary products the site is using.

w Participate in calls on implementation day.

Milestone Dates

The following activities are considered ‘milestones’ in the project life cycle.  If these activities are not completed as scheduled, the passer may be delayed.

w Final Specifications submitted – Customer responsibility

w UDF changes and pre-edit run – Customer responsibility

w Test Output delivered to Customer – CSG responsibility

w Approval of test output – Customer responsibility

w Approval of project implementation – Customer responsibility

Changes to the final specifications may increase the implementation timeline.  The addition of new specification after coding has started will result in an increased implementation timeline.

Implementation Day

Passers:

The preferred day for non-voice passers are ****** *** *******; however, they can be scheduled any day of the week, but must be coordinated with other activity to avoid conflict.   The preferred day for voice passers is ***************; however, additional days can be considered based on other activity.

Transfers:

Transfers are scheduled approximately ***** ***** *** **** and implement on ******** ************ *******.  These dates are scheduled on an annual basis.  

*** Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission.

SCHEDULE L

Charter Communications Access Agreement

THIS ACCESS AGREEMENT (this “Agreement”) is entered into as of _______________, 20_____ (the “Effective Date”), between Charter Communications Holding Company, LLC, a Delaware limited liability company, with a principal place of business at 12405 Powerscourt Drive, St. Louis, Missouri 63131 (“Charter”), and __________________, a ______________ corporation, with a principal place of business at ____________________________________ (the “Accessing Party”).

The purpose of this Agreement is to define standards for connecting to Charter’s network from any host.  These standards are designed to minimize potential exposure of Charter’s network and connected facilities to damages that may result from unauthorized use of Charter resources.

The Parties hereby agree as follows:

1.Grant of Access

Charter grants access to and use of certain Charter and Charter affiliate networks, computer systems, software and/or data (the “Network”) set forth on Attachment A to this Agreement, hereby incorporated by reference.  The Accessing Party shall not attempt to access or use any Charter or Charter affiliate networks, computer systems software and/or data other than those set forth on Attachment A.

2.Scope

This grant of access applies only to the Accessing Party’s employees, contractors, vendors and agents specifically designated by the Accessing Party (each a “User”).  Before allowing a User to access the Network, the Accessing Party shall cause such User to (i) review this agreement and verify in writing that the User has done so and (ii) review, sign and comply with Charter’s Password Policy, attached hereto as Attachment B and hereby incorporated by reference.  The Accessing Party shall be liable for the actions or omissions of Users in using the Network.  Users will use the Network only for legitimate business purposes in furtherance of the Accessing Party’s business relationship with Charter or its affiliates and for no other purpose.  Users’ access to the Network, as well as utilization of access codes, passwords and access procedures, may be denied, changed or terminated, at any time, at the sole discretion of Charter, without cause or liability to the Accessing Party or Users.

3.Terms of Use

a. The Accessing Party agrees to follow the then-current Charter Acceptable Use Policy, the current version of which is attached hereto as Attachment C and incorporated herein by reference, as well as all other applicable Charter information security policies, standards or procedures, and to prevent improper access to the Network or applications on the Network by Users.  Charter reserves the right to revise its Acceptable Use Policy and its information security policies, standards or procedures at any time.

b. Charter has the right to strictly control access to the Network to ensure security of its data.

c. It is the responsibility of all Users with virtual private network (“VPN”) privileges to ensure that unauthorized users are not allowed access to the Network.

*** Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission.

4.Term 

This Agreement will commence on the Effective Date and continue until terminated by either party hereto, at any time, without cause, fifteen (15) days after receipt of written notice thereof, or as otherwise provided in this Agreement.  Any breach of this Agreement by the Accessing Party will entitle Charter to terminate this Agreement immediately without prejudice to its rights or remedies available at law or in equity.  Upon termination or expiration of this Agreement, the Accessing Party will cease and will ensure that Users will cease all attempts to access the Network.  Termination or expiration of this Agreement will not relieve the Accessing Party of its obligation to hold Confidential Information (defined below) confidential.

5.Confidentiality

a. Generally.

1. Confidential Information means non-public information that either party (the “disclosing party”) designates as being confidential or which, under the circumstances surrounding disclosure, ought to be treated as confidential.  Confidential Information includes, without limitation, computer software; computer hardware; computer passwords; computer network; computer access information; computerized data; information reflecting the names, addresses, telephone numbers, assets and obligations or other personally identifying information of the disclosing party’s customers; information regarding the disclosing party, including its employees; information pertaining to the internal policies and procedures of the disclosing party, including its business policies and practices; and information received from third parties that the disclosing party is obliged to treat as confidential.  Confidential Information of the disclosing party gained by the other party (the “recipient”) or the recipient’s personnel, or disclosed to either by any of the disclosing party’s parent, subsidiaries and/or agents, is covered by this Agreement.

2. Each recipient understands and acknowledges that in connection with its performance of the terms of this Agreement, it and its personnel may have access to data, records and documents pertaining to confidential and proprietary information regarding the business and affairs of the disclosing party (the Confidential Information as defined above and any information designated at any time by the disclosing party as confidential).  Each party agrees that the Confidential Information is the property of the disclosing party at all times during the term of this Agreement and after the termination of this Agreement in perpetuity.  The right of the recipient or its personnel to access or use such Confidential Information must be necessary for the recipient to perform its obligations under this Agreement and shall cease immediately upon termination of this Agreement for whatever reason.

3. The recipient and its personnel shall treat the Confidential Information as such and not disclose same to any person, firm, association, partnership, corporation, or other entity, in whole or in part, except as necessary to carry out the terms of this Agreement, except as provided herein.  In addition to any specific security measures referenced herein, the recipient and its personnel shall take reasonable security precautions, at least as great as the precautions it takes to protect its own confidential information, to keep confidential the Confidential Information. 

4. Except as expressly permitted hereunder, as expressly permitted in writing by the disclosing party, or as otherwise required by applicable law, valid court order, subpoena, or other legal or administrative demand for disclosure (provided, however, that the receiving party shall give the disclosing party prompt written notice of any such demand or requirement for disclosure and, at the disclosing party’s expense, the receiving party shall reasonably cooperate with the disclosing party’s efforts to secure an appropriate protective order or confidential treatment of the Confidential Information disclosed, and the recipient or its representatives only furnish that portion of the Confidential Information which such party is required to disclose), neither party nor any of its officers, directors, partners, employees, agents and affiliates (“Related Parties”) shall at any time disclose to any person, organization or business entity, all or any portion of any Confidential Information.  Any Confidential Information disclosed pursuant to this section shall remain treated as Confidential Information in all other respects and shall remain subject to the confidentiality restrictions of this Agreement.  Neither party shall at any time act or fail to act so as to impair the confidential or proprietary

*** Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission.

nature of any Confidential Information, nor shall at any time use all or any part of the Confidential Information for any unauthorized purpose whatsoever.  The receiving party shall take all such actions as shall be necessary to ensure that each of its Related Parties having access to any Confidential Information does not disclose, use, act or fail to act, including (without limitation) procuring from each of those Related Parties an acknowledgment of existence of this Agreement and any agreement to be bound thereby.  The recipient shall immediately deliver to the disclosing party upon termination or expiration of this Agreement, or at any other time upon the disclosing party’s request, any Confidential Information in the recipient’s possession or control or, at the disclosing party’s option, certify destruction of same.  The recipient agrees to segregate all such Confidential Information from the confidential materials and information of others to prevent commingling. 

5. The recipient’s personnel shall notify the disclosing party immediately upon discovery of any actual or reasonably suspected compromise, unauthorized use or disclosure of Confidential Information, or any other breach of this Agreement, and will cooperate with the disclosing party in every reasonable way to help the disclosing party regain possession of the Confidential Information and prevent any further compromise, unauthorized use or disclosure.  The recipient acknowledges that monetary damages may not be a sufficient remedy for unauthorized disclosure of confidential information and that the disclosing party shall be entitled, without waiving any other rights or remedies to seek such injunctive or equitable relief, as may be deemed proper by a court of competent jurisdiction.

b. Additional Limitations and Requirements with Respect to Charter Customer Information.

1. All of Charter’s personally identifying customer information, including both existing and potential Charter customers, will be maintained as confidential and will not be used for any purpose other than the completion of the specific duties undertaken in this Agreement.  Any collection, maintenance, and/or use of such Charter customer information shall be undertaken (i) subject to the then-current documented subscriber information collection business practices and written customer privacy policies of Charter (which practices and policies are described more fully at www.charter.com) and, in all cases, (ii) in compliance with any applicable laws governing Charter’s collection, maintenance, transmission, dissemination, use and destruction thereof, including specifically the subscriber privacy provisions of the Cable Communications Policy Act of 1984, as amended (47 U.S.C. § 551), and any and all other applicable laws or regulations, including, but not limited to, the Electronic Communications Privacy Act, 18 U.S.C. § 2701 et seq., Cal. Penal Code § 637.5, any state and/or federal security breach notification laws; and (iii) in compliance with the Payment Card Industry Association Security Standards, to the extent the recipient has access to any Charter customer’s payment card information.

2. Recipient shall retain all customer information only for so long as is necessary, as reasonably determined by recipient, to complete the purposes for which the customer information has been disclosed, unless otherwise specified by a mutual written agreement of the Parties.  Thereafter, recipient shall permanently destroy or return Charter’s customer information.

3. Upon reasonable request from Charter, recipient shall provide access to, and the right to inspect, all records relating to the collection, processing or transfers of data relating to Charter’s customer information.  Unless otherwise agreed, any such inspection shall occur only at the business offices of recipient during normal business hours and shall be conducted by a mutually acceptable third-party inspector.  The costs of any such inspection shall be paid by Charter. 

4. Recipient agrees to cooperate in any regulatory investigation or in any internal investigation by Charter, and in responding to any inquiry by any Charter customer, relating to Charter’s customer information.  In the event of any such investigation or inquiry, upon notice to recipient, Charter may suspend any further transfers of customer information for so long as may be necessary to obtain assurances that any additional transfers will not provide the basis for further regulatory action or possible liabilities.  Any such suspension will not

*** Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission.

relieve either party for any liability arising from this Agreement or any other commercial agreements with Charter. 

6.Laws

The Accessing Party will abide by all applicable laws, statutes, rules, ordinances and regulations including U.S. Export Administration laws and regulations.  This Agreement will be governed by the laws of the State of Missouri without giving effect to its conflict of laws principles.

7.Warranties and Limitations of Liability

CHARTER MAKES NO WARRANTIES, EXPRESS OR IMPLIED, INCLUDING THE WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE, MERCHANTABILITY, TITLE, OR AGAINST INFRINGEMENT, ARISING OUT OF THIS AGREEMENT OR THE USE OF THE NETWORK BY THE ACCESSING PARTY OR USERS.  CHARTER WILL NOT BE RESPONSIBLE FOR ANY CONSEQUENTIAL, INDIRECT, SPECIAL, OR PUNITIVE DAMAGES ARISING OUT OF THIS AGREEMENT.  OTHER THAN THE CONFIDENTIALITY OBLIGATIONS SET FORTH HEREIN, ACCESSING PARTY OR USERS WILL NOT BE RESPONSIBLE FOR ANY CONSEQUENTIAL, INDIRECT, SPECIAL OR PUNITIVE DAMAGES ARISING OUT OF THIS AGREEMENT. Any loss or damage occurring to the Accessing Party or Users arising from the use of the Network will be the sole responsibility of the Accessing Party or Users.  Without limiting the foregoing, Charter will not be liable to the Accessing Party or Users for: (i) any loss or corruption of Accessing Party data stored in or transmitted through the Network; (ii) any incorrect results obtained by using the Network; (iii) any interruption of access or use of the Network for whatever reason; (iv) access of any Accessing Party data by third parties; or (v) toll fraud in accessing, using or egressing the Network.

8.Ownership and Use

Except for information or data input into the Network by the Accessing Party (“Accessing Party Information”), all information, including data, created or contained in the Network, including messages, is the property of Charter or one or more third parties (“Information”).  The Accessing Party hereby assigns to Charter, to the extent it has the right so to do, all of its right, title, and interest in and to Information created on the Network.  Except as otherwise required by law, Charter hereby grants to the Accessing Party a non-exclusive, perpetual, royalty free license to use such Information for legitimate business purposes in furtherance of the Accessing Party’s business relationship with Charter or its affiliates and for no other purpose.  Except as otherwise required by law, the Accessing Party hereby grants to Charter a non-exclusive, perpetual, royalty free license to use Accessing Party Information for legitimate business purposes in furtherance of the Accessing Party’s business relationship with Charter or its affiliates and for no other purpose.

9.Indemnity

The Accessing Party shall, to the extent permitted by law, indemnify, defend, and hold Charter harmless from and against all third party or Users’ claims, liabilities (including reasonable attorneys’ fees), damages, copyright infringements, losses or expenses, to the extent arising out of or related to any negligence, willful misconduct, breach of contract or violations of law by the Accessing Party or Users in the performance of this Agreement.

10.Viruses

The Accessing Party shall be liable for all damage to or loss of computer files or programs, disruption of use of all or any part of the Network or other Charter computer systems, or other loss or damage to Charter, which results in whole or in part, directly or indirectly, from the Accessing Party introducing a computer virus or other code designed to destroy, corrupt, facilitate theft of data or software, or disable or lock software or the Network on Charter computer systems or networks.  The Accessing Party shall not be so liable to the extent that such computer virus or such other code was unintentionally introduced on Charter computer systems or networks and the Accessing Party has used reasonable care to detect and eliminate computer viruses using then-current industry standard security and anti-virus tools.

*** Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission.

11.Assignment 

This Agreement may not be assigned by the Accessing Party without the prior written consent of Charter, which may be withheld by Charter in its sole judgment.  Nothing in this Agreement will be construed to constitute the Accessing Party or any of its employees as an employee, agent, joint venturer or partner of Charter.

12.Software

In no event will Users copy, download, modify, reverse engineer, decompile, disassemble or create derivative works of Charter software programs, or third party software programs licensed to Charter.

13.Entirety

This Agreement embodies the entire understanding between Charter and the Accessing Party and there are no contracts, agreements, understandings, conditions, warranties or representations, oral or written, express or implied, with reference to the subject matter hereof which are not merged herein. In the event of a conflict between the Access Agreement and the MSA, the MSA controls.

14.Internet Access

Except to the extent access rights are expressly granted by Charter to the Accessing Party, in writing, neither the Accessing Party nor any of its employees, agents, officers or directors not located at a Charter owned or managed site will access or use the Internet through any Charter gateway or other Charter connection to the Internet.  Such use by “on-site” Users will only be for legitimate business purposes.  In no event will Users represent that they have authority to bind, or to act for or on behalf of, Charter or any Charter affiliate unless Charter has previously authorized them to do so in writing.  Users will not use such Charter connection in violation of any law, statute, regulation, rule or ordinance of any government entity, domestic or foreign, and will not use such Charter connection in a way that will subject Charter to any criminal or civil liability.

15.Authorization, Responsible Parties and Chargeback for Third Party Business-to-Business Access

It is the responsibility of the Accessing Party to ensure that all Users are familiar with Charter’s Acceptable Use Policy and are responsible and appropriate persons to have remote access to the Network.  It is the responsibility of the Accessing Party to ensure that all Users practice secure networking at their location at all times.  To prevent security risks associated with Business-to-Business (“B2B”) VPN access, all B2B VPN agreements with Charter must be authorized by an officer of Charter Communications (vice president or above) or that agreement shall be null and void. It is the responsibility of the Accessing Party to immediately notify Charter at 888-882-2253, or the successor telephone number thereto, when employees who are Users are terminated by the Accessing Party or when a reasonable possibility exists that a breach of security that could impact the Network has occurred.  

Charter Communications Holding Company, LLC

BY: ________________________________________________

(VP/GM)

NAME: ______________________________________________

DATE: ______________________________________________

PRIMARY CONTACT PERSON: _________________________

*** Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission.

Vendor Section

Accessing Party: ______________________________________

(Vendor Name)

BY:__________________________________________________

(VP or Highest Ranking Representative)

NAME: ______________________________________________

DATE: ______________________________________________

PRIMARY CONTACT PERSON: __________________________

*** Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission.

Attachment A

Network Elements

1.  What Company does the contractor work for?

2.  What is the name of the contractors Charter sponsor?  Who do they report to?

3.  What are the names with contact phone numbers of all of the Contractors that need access into the network?

4. What do they need access to?  EX. Server name IP Address?  Need specifics not just cable data, etc. If we do not have Server Names and\or IP Addresses we will not be able to create account.

5.  What is the business reason that they need access into the Charter Network?

*** Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission.

Attachment B

Charter Communications Password Policy

1.0  Purpose

The purpose of this policy is to define a standard for the creation of strong passwords.  These standards will also define the methods utilized to protect the passwords and indicate the recommended frequency of change for all passwords regarding Charter Communications information resources.

2.0  Scope

This policy applies to all Charter Communications employees, contractors, vendors and agents with a Charter Communications-owned or personally owned computer used to connect to any portion of the Charter Communications network (“Network”).  This policy also provides coverage for applications as well as systems that provide access to Charter Communications information resources.

3.0  Policy

3.1  General

· All passwords (e.g., e-mail, web, desktop computer, etc.) must be changed every sixty (60) days.

· Passwords must not be inserted into e-mail or other forms of unencrypted communication.

· Administrative accounts must be protected at the highest level of vigilance.  Administrative passwords must be deleted or changed immediately upon termination of any employee with access to administrative accounts.

· Personal accounts must be deleted at time of termination.

· All user-level and system-level passwords must conform to Charter Communications Password Standards (Section 3.3.2).

· Passwords used in any application or script must also conform to Charter Communications Password Standards (Section 3.3.2).

For account set-up or password resets, contact the Charter IT Help Desk at 1.888.882.2253.

3.2  Password Standards

Passwords are used for various purposes within Charter Communications.  Some of the more common uses include: user level accounts, web accounts, e-mail accounts, screen saver protection, voicemail password, and local router logins.  All authorized users should be aware of how to construct a password.

Passwords should have the following characteristics:

· Be at least eight alphanumeric characters in length

· Contain “special” characters in addition to alphanumeric characters (e.g., 0-9, !@#$%^&*()_+|~-=\`{}[]:”;’<>?,./)

· Contain both upper and lower case characters (e.g., a-z, A-Z)

· Are not based on personal information, names of family, etc.

· Are not words in any language, slang, dialect, jargon, etc.

Passwords should never be written down or stored on-line.  Try to create passwords that can be easily remembered.  One way to do this is to create a password based on a song title, affirmation, or other phrase.  For example, the phrase might be: “this may be one way to remember” and the password could be: “TmB1w2R!” or “Tmb1W>r~” or some other variation of the phase.  Another method is to take two words and separate them with special characters such as word&&word.

*** Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission.

Examples of unacceptable or “weak” passwords include the following:

· The password contains less than eight characters

· The password is a word found in a dictionary (English or foreign)

· The password is a common usage word such as:

o Names of family, pets, friends, co-workers, fantasy characters, etc.

o The word “Charter” or any derivation.

o Birthdays and other personal information such as addresses and phone numbers

o Word or number patterns like aaabbb, qwerty, zyxwvuts, 123321, etc.

o Any of the above spelled backwards

o Any of the above preceded or followed by a digit (e.g., secret1, 1secret)

4.0  Enforcement

If an account or password is suspected of being compromised, please report the incident to Charter Information Technology Securityand immediately change the password in question.

Charter Information Technology Security or its delegates may perform password audits on a periodic or random basis.  If a password is identified, the owner will be immediately notified and required to modify the password.

Any employee or third parties found to have violated these standards may be subject to disciplinary action and/or legal action, including termination of employment and subsequent criminal/civil prosecution.

*** Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission.

Attachment C

Charter Communications Commercial Acceptable Use Policy

1.0  Purpose

The purpose of this policy is to define standards for the acceptable use of Charter Communications information technology resources.  These standards are designed to minimize potential exposure of Charter Communications’ information technology resources, including the Charter Communications network (the “Network”), from damages that may result from unauthorized use of Charter Communications resources.  Damages may include but are not limited to the loss of sensitive, or company confidential data, harm to Charter’s protection of customer privacy interests, intellectual property, damage to public image, disruption of services and damage to critical Charter Communications internal systems.

2.0  Scope

This policy applies to all Charter Communications employees, contractors, vendors and agents using a computer to connect to any portion of the Charter Communications Network.  This policy also governs remote, mobile and local access to Charter Communications information resources, including the Network.  

3.0  Policy

3.1  General

1. Users of Charter Communications’ Network should be aware that the data they create on the Network or other corporate systems remains the property of Charter Communications.

2. Recreational Internet use by remote access is prohibited.  Any User who violates this policy may lose access to the Network at Charter’s sole discretion and may be held liable for any damages caused by a breach of this policy.

3. Authorized individuals within Charter Communications may monitor equipment, systems and Network traffic at any time.

4. Charter Communications reserves the right to audit networks and systems on a periodic basis to ensure compliance with this policy.

3.2  Requirements

1. The user interface for information contained on Internet/Intranet/Extranet-related systems is classified as either confidential or not confidential as defined by Charter Communications’ corporate confidentiality guidelines, details of which can be found in Human Resources policies.  Examples of confidential information include but are not limited to: company private, corporate strategies, competitor sensitive, trade secrets, specifications, customer lists, and research data.  Authorized users should take all necessary steps to prevent unauthorized access to this information.

2. Authorized users are responsible for the security of their passwords and accounts.  Passwords and user accounts are not to be shared.  All PCs, laptops and workstations should be secured with a password-protected screensaver with the automatic activation feature set at 10 minutes or less, or by locking (control-alt-delete for Win2K users) when the host will be unattended.

3. Information contained on portable computers is especially vulnerable.  Special care should be exercised when utilizing and securing your mobile computer and the data that it contains.

4. Postings by a user from a Charter Communications e-mail address to newsgroups should contain a disclaimer stating that the opinions expressed are strictly their own and not necessarily those of Charter Communications, unless posting is in the course of business duties as a representation made specifically on Charter Communications’ behalf.

5. All hosts used by the user that is connected to the Charter Communications Internet/Intranet/Extranet, whether owned by the user or Charter Communications, shall be continually executing approved virus-scanning software with a current virus database.

6. Users must use extreme caution when opening e-mail attachments received from unknown senders, which may contain viruses, e-mail bombs, or Trojan horse code.

7. Users with remote access privileges to Charter’s Network are prohibited from using non-Charter e-mail and/or Instant Messaging (IM) accounts (e.g., Hotmail, Yahoo, AOL, etc.) or other external resources through an active Charter Network connection to conduct Charter business.  Such prohibition is not intended to exclude sending and receiving e-mail messages to and from non-Charter e-mail addresses.

*** Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission.

8. Routers for dedicated ISDN lines configured for access to the Charter Network must meet minimum authentication requirements of Challenge Handshake Authentication Protocol (CHAP). 

9. Reconfiguration of any equipment for the purpose of split-tunneling or dual homing is not permitted at any time.

10. Frame Relay must meet minimum authentication requirements of Data Link Connection Identifier (DLCI) standards.

11. Users shall not use any non-standard hardware configurations and/or other remote access mediums, prior to obtaining the approval of Authorized Charter Communications Information Technology Network Support and Security personnel.

12. All hosts or personal computers connected to Charter’s Network via remote access technologies must utilize the most current version of anti-virus signatures commercially available.

13. Personal equipment that is used to connect to Charter’s Network must meet the requirements of Charter for equipment used for remote access to its Network, as such may be changed from time to time.

14. VPN users will be automatically disconnected from Charter’s Network after thirty minutes of inactivity.  The user must then logon again to reconnect to the network.

3.3  Unacceptable Use

Under no circumstances is a user of Charter Communications Network authorized to engage in any activity that is illegal under local, state, federal or international law while utilizing Charter Communications-owned resources.

The lists below are by no means inclusive but rather attempt to provide a framework for activities that fall into the category of unacceptable use.

3.4  System and Network Activities

The following activities are strictly prohibited, with no exceptions:

1. Violations of the rights of any person or company protected by copyright, trade secret, patent or other intellectual property, or similar laws or regulations, including, but not limited to, the installation or distribution of “pirated” or other software products that are not appropriately licensed for use by Charter Communications.

2. Unauthorized copying of copyrighted material including, but not limited to, digitization and distribution of photographs from magazines, books or other copyrighted sources, copyrighted music, and the installation of any copyrighted software for which Charter Communications or the end user does not have an active license is strictly prohibited.

3. Exporting software, technical information, encryption software or technology, in violation of international or regional export control laws, is illegal.  Appropriate management authorization should be granted prior to exporting any questionable material.

4. Introduction of malicious programs into the Network or server  (e.g., viruses, worms, Trojan horses, e-mail bombs, etc.).

5. Revealing your account password to others or allowing use of your account by others.  This includes family and other household members when work is being done at home.

6. Using a Charter Communications computing asset to actively engage in procuring or transmitting material that is in violation of sexual harassment or hostile workplace laws applicable in the local jurisdiction where user is using and/or ordinarily uses such asset.

7. Making fraudulent offers of products, items, or services originating from any Charter Communications account.

8. Effecting security breaches or disruptions of Network communication.  Security breaches include, but are not limited to, accessing data of which the user is not an intended recipient or logging into a server or account that the user is not expressly authorized to access, unless these duties are within the scope of regular duties.  For purposes of this section, “disruption” includes but is not limited to network sniffing, ping floods, packet spoofing, denial of service, and forged routing information for malicious purposes.

9. Port scanning or security scanning of information resources.

10. Executing any form of network monitoring which will intercept data not intended for the user’s host, unless this activity is a part of the employee’s normal duty.

11. Circumventing user authentication or security of any host at Network or account levels.

12. Interfering, disrupting or denying services to any user’s device or the host device (e.g., denial of service attack).

13. Using any program/script/command, or sending messages of any kind, with the intent to interfere or disable a user’s terminal session via any means (locally or via the Internet/Intranet/Extranet).

14. Providing information about Charter Communications employees and users to parties outside Charter Communications.

*** Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission.

3.5E-mail and Communications Activities

The following activities are strictly prohibited, with no exceptions:

1. Distributing unsolicited e-mail messages including the sending of “junk mail” or other advertising material to individuals who did not specifically request such material (i.e., e-mail spam).

2. Harassment via e-mail, telephone or paging, whether through language, frequency, or size of messages.

3. Unauthorized use, or forging of e-mail header information.

4. Distribution of  “chain letters”, “Ponzi” or other “pyramid” schemes of any type.

5. Introduction of sexually explicit or otherwise offensive material into any Charter Communications information resource unless this activity is a part of the user’s normal job duty.

6. Posting same or similar non-business related messages to Usenet newsgroups.

4.0  Enforcement

Any authorized user or third parties found to have violated this policy may be subject to loss of Network privileges, corrective disciplinary action up to and including termination, and/or pursuing any of Charter Communications’ legal rights.  If a User (whether authorized or not) causes damages to the Charter Network or computer systems, both the User and/or the employer of the User shall be held liable for compensating Charter for any such damages.

*** Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission.

SCHEDULE M

SOURCE CODE ESCROW AGREEMENT

*** Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission.

MASTER PREFERRED ESCROW AGREEMENT

Master Number 0319010-00001

This Agreement is effective Oct. 31, 1996 among Data Securities International, Inc. ("DSI"), CSG Systems, Inc.  ("Depositor") and any additional party signing the Acceptance Form attached to this Agreement  (“Preferred Beneficiary”), who collectively may be referred to in this Agreement as "the parties."

ADepositor and Preferred Beneficiary have entered or will enter into a license agreement, development agreement, and/or other agreement regarding certain proprietary technology of Depositor (referred to in this Agreement as "the license agreement").

B.Depositor desires to avoid disclosure of its proprietary technology except under certain limited circumstances.

C.The availability of the proprietary technology of Depositor is critical to Preferred Beneficiary in the conduct of its business and, therefore, Preferred Beneficiary needs access to the proprietary technology under certain limited circumstances.

D.Depositor and Preferred Beneficiary desire to establish an escrow with DSI to provide for the retention, administration and controlled access of certain proprietary technology materials of Depositor.

E.The parties desire this Agreement to be supplementary to the license agreement pursuant to 11 United States [Bankruptcy] Code, Section 365(n).

ARTICLE 1  --  DEPOSITS

1.1Obligation to Make Deposit.  Upon the signing of this Agreement by the parties, including the signing of the Acceptance Form, Depositor shall deliver to DSI the proprietary information and other materials ("deposit materials") required to be deposited by the license agreement or, if the license agreement does not identify the materials to be deposited with DSI, then such materials will be identified on an Exhibit A.  If Exhibit A is applicable, it is to be prepared and signed by Depositor and Preferred Beneficiary.  DSI shall have no obligation with respect to the preparation, signing or delivery of Exhibit A.

1.2Identification of Tangible Media.  Prior to the delivery of the deposit materials to DSI, Depositor shall conspicuously label for identification each document, magnetic tape, disk, or other tangible media upon which the deposit materials are written or stored.  Additionally, Depositor shall complete Exhibit B to this Agreement by listing each such tangible media by the item label description, the type of media and the quantity.  The Exhibit B must be signed by Depositor and delivered to DSI with the deposit materials.  Unless and until Depositor makes the initial  deposit with DSI, DSI shall have no obligation with respect to this Agreement, except the obligation to notify the parties regarding the status of the deposit account as required in Section 2.2 below.

*** Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission.

1.3Deposit Inspection.  When DSI receives the deposit materials and the Exhibit B, DSI will conduct a deposit inspection by visually matching the labeling of the tangible media containing the deposit materials to the item descriptions and quantity listed on the Exhibit B.  In addition to the deposit inspection, Preferred Beneficiary may elect to cause a verification of the deposit materials in accordance with Section 1.6 below. 

1.4Acceptance of Deposit.   At completion of the deposit inspection, if DSI determines that the labeling of the tangible media matches the item descriptions and quantity on Exhibit B, DSI will date and sign the Exhibit B and mail a copy thereof to Depositor and Preferred Beneficiary.  If DSI determines that the labeling does not match the item descriptions or quantity on the Exhibit B, DSI will (a) note the discrepancies in writing on the Exhibit B; (b) date and sign the Exhibit B with the exceptions noted; and (c) provide a copy of the Exhibit B to Depositor and Preferred Beneficiary.  DSI's acceptance of the deposit occurs upon the signing of the Exhibit B by DSI.  Delivery of the signed Exhibit B to Preferred Beneficiary is Preferred Beneficiary's  notice that the deposit materials have been received and accepted by DSI.

1.5Depositor's Representations.  Depositor represents as follows:

a. Depositor lawfully possesses all of the deposit materials deposited with DSI;

b. With respect to all of the deposit materials, Depositor has the right and authority to grant to DSI and Preferred Beneficiary the rights as provided in this Agreement;

c. The deposit materials are not subject to any lien or other encumbrance;

d. The deposit materials consist of the proprietary information and other materials identified either in  the  license agreement or Exhibit A, as the case may be; and

e. The deposit materials are readable and useable in their current form or, if the deposit materials are encrypted, the decryption tools and decryption keys have also been deposited.

1.6Verification.  Preferred Beneficiary shall have the right, at Preferred Beneficiary's expense, to cause a verification of any deposit materials.  A verification determines, in different levels of detail, the accuracy, completeness, sufficiency and quality of the deposit materials.  If a verification is elected after the deposit materials have been delivered to DSI, then only DSI, or at DSI's election an independent person or company selected and supervised by DSI, may perform the verification.

1.7Deposit Updates.  Unless otherwise provided by the license agreement, Depositor shall update the deposit materials within 60 days of each release of a new version of the product which is subject to the license agreement.  Such updates will be added to the existing deposit.  All deposit updates shall be listed on a new Exhibit B and the new Exhibit B shall be signed by Depositor.  Each Exhibit B will be held and maintained separately within the escrow account.  An independent record will be created which will document the activity for each Exhibit B.  The processing of all deposit updates shall be in accordance with Sections 1.2 through 1.6 above.  All references in this Agreement to the deposit materials shall include the initial deposit materials and any updates.  

*** Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission.

1.8Removal of Deposit Materials.  The deposit materials may be removed and/or exchanged only on written instructions signed by Depositor and Preferred Beneficiary, or as otherwise provided in this Agreement. 

ARTICLE 2  -- CONFIDENTIALITY AND RECORD KEEPING

2.1Confidentiality.  

a. DSI shall maintain the deposit materials in a secure, environmentally safe, locked facility which is accessible only to authorized representatives of DSI.  DSI shall have the obligation to reasonably protect the confidentiality of the deposit materials and any other  confidential and proprietary information ("Information") disclosed to DSI in connection with this Agreement. DSI  will take all reasonable precautions necessary to safeguard the confidentiality of the Depositor’s Information, including (i) those required under this Section 2.1, (ii) those taken by DSI to protect its own confidential information and (iii) those which the Depositor may reasonably request from time to time and for which the Depositor has agreed to pay DSI’s quoted fees for such requested precaution.

b. Except as provided in this Agreement, DSI shall not disclose, transfer, make available, or use the Information.  DSI shall not disclose the content of this Agreement to any third party.  If DSI receives a subpoena or other order of a court or other judicial tribunal pertaining to the disclosure or release of the deposit materials, DSI will immediately notify the parties to this Agreement.  It shall be the responsibility of Depositor and/or Preferred Beneficiary to challenge any such order; provided, however, that DSI does not waive its rights to present its position with respect to any such order.  DSI will not be required to disobey any court or other judicial tribunal order.  (See Section 7.5 below for notices of requested orders.)

c. The parties acknowledge that Depositor will be irreparably harmed if DSI’s obligations under this Section 2.1 are not specifically enforced and that Depositor would not have an adequate remedy at law in the event of an actual or threatened violation by DSI of its obligations.  Therefore, DSI agrees that Depositor shall be entitled to an injunction or any appropriate decree of specific performance for any actual or threatened violations or breaches by DSI, its employees or agents, without the necessity of Depositor showing actual damages or that monetary damages would not afford an adequate remedy.

2.2Status Reports.  DSI will issue to Depositor and Preferred Beneficiary a report profiling the account history at least semi-annually.  DSI may provide copies of the account history pertaining to this Agreement upon the request of any party to this Agreement.

2.3Audit Rights.  During the term of this Agreement, Depositor and Preferred Beneficiary shall each have the right to inspect the written records of DSI pertaining to this Agreement.  Any inspection shall be held during normal business hours and following reasonable prior notice.  

*** Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission.

ARTICLE 3  --  GRANT OF RIGHTS TO DSI

3.1Title to Media.  Depositor hereby transfers to DSI the title to the media upon which the proprietary information and materials are written or stored.  However, this transfer does not include the ownership of the proprietary information and materials contained on the media such as any copyright, trade secret, patent or other intellectual property rights.

3.2Right to Make Copies.  DSI shall have the right to make copies of the deposit materials as reasonably necessary to perform this Agreement.  DSI shall copy all copyright, nondisclosure, and other proprietary notices and titles contained on the deposit materials onto any copies made by DSI.  With all deposit materials submitted to DSI, Depositor shall provide any and all instructions as may be necessary to duplicate the deposit materials including but not limited to the hardware and/or software needed.

3.3Right to Transfer Upon Release. Depositor hereby grants to DSI the right to transfer deposit materials to Preferred Beneficiary upon any release of the deposit materials for use by Preferred Beneficiary in accordance with Section 4.5.  Except upon such a release or as otherwise provided in this Agreement, DSI shall not transfer the deposit materials.

ARTICLE 4  -- RELEASE OF DEPOSIT

4.1Release Conditions.  As used in this Agreement, "Release Conditions" shall mean any condition set forth in the license agreement.

4.2Filing For Release.  If Preferred Beneficiary believes in good faith that a Release Condition has occurred, Preferred Beneficiary may provide to DSI written notice of the occurrence of the Release Condition and a request for the release of the deposit materials.  Upon receipt of such notice, DSI shall provide a copy of the notice to Depositor, by certified mail, return receipt requested, or by commercial express mail.

4.3Contrary Instructions.  From the date DSI mails the notice requesting release of the deposit materials, Depositor shall have ten business days to deliver to DSI Contrary Instructions. "Contrary Instructions" shall mean the written representation by Depositor that a Release Condition has not occurred or has been cured.  Upon receipt of Contrary Instructions, DSI shall send a copy to Preferred Beneficiary by certified mail, return receipt requested, or by commercial express mail. Additionally, DSI shall notify both Depositor and Preferred Beneficiary that there is a dispute to be resolved pursuant to the Dispute Resolution section of this Agreement (Section 7.3).  Subject to Section 5.2, DSI will continue to store the deposit materials without release pending (a) joint instructions from Depositor and Preferred Beneficiary; (b) resolution pursuant to the Dispute Resolution provisions; or (c) order of a court.

4.4Release of Deposit.  If DSI does not receive Contrary Instructions from the Depositor, DSI is authorized to release the deposit materials to the Preferred Beneficiary or, if more than one beneficiary is registered to the deposit, to release a copy of the deposit materials to the Preferred Beneficiary.  However, DSI is entitled to receive any fees due DSI before making the release.  This Agreement will terminate upon the release of the deposit materials held by DSI.

*** Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission.

4.5Right to Use Following Release.  Unless otherwise provided in the license agreement, upon release of the deposit materials in accordance with this Article 4, Preferred Beneficiary shall have the right to use the deposit materials for the sole purpose of continuing the benefits afforded to Preferred Beneficiary by the license agreement.  Preferred Beneficiary shall be obligated to maintain the confidentiality of the released deposit materials in accordance with its confidentiality obligations under the license agreement.   

ARTICLE 5  --  TERM AND TERMINATION

5.1Term of Agreement.  The initial term of this Agreement is for a period of one year.  Thereafter, this Agreement shall automatically renew from year-to-year unless (a) Depositor
and Preferred Beneficiary jointly instruct DSI in writing that the Agreement is terminated; or (b) the Agreement is terminated by DSI for nonpayment in accordance with Section 5.2.  If the Acceptance Form has been signed at a date later than this Agreement, the initial term of the Acceptance Form will be for one year with subsequent terms to be adjusted to match the anniversary date of this Agreement.  If the deposit  materials are  subject to  another escrow agreement with DSI, DSI reserves the right, after the initial one year term, to adjust the anniversary date of this Agreement to match the then prevailing anniversary date of such other escrow arrangements.

5.2Termination for Nonpayment.  In the event of the nonpayment of fees owed to DSI, DSI shall provide written notice of delinquency to the parties to this Agreement affected by such delinquency.  Any such party shall have the right to make the payment to DSI to cure the default.  If the past due payment is not received in full by DSI within one month of the date of such notice, then at any time thereafter DSI shall have the right to terminate this Agreement to the extent it relates to the delinquent party by sending written notice of termination to such affected parties.  DSI shall have no obligation to take any action under this Agreement so long as any payment due to DSI remains unpaid.

5.3Disposition of Deposit Materials Upon Termination.  Upon termination of this Agreement by joint instruction of Depositor and each Preferred Beneficiary, DSI shall destroy, return, or otherwise deliver the deposit materials in accordance with such instructions.  Upon termination for nonpayment, DSI may, at its sole discretion, destroy the deposit materials or return them to Depositor.  DSI shall have no obligation to return or destroy the deposit materials if the deposit materials are subject to another escrow agreement with DSI.

5.4Survival of Terms Following Termination.  Upon termination of this Agreement, the following provisions of this Agreement shall survive:

a. Depositor's representations (Section 1.5);

b. DSI’s confidentiality obligations (Section 2.1);

c. The rights granted in the sections entitled Right to Transfer Upon Release (Section 3.3) and Right to Use Following Release (Section 4.5), if a release of the deposit materials has occurred prior to termination;

*** Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission.

d. The obligation to pay DSI any fees and expenses due; 

e. The provisions of Article 7; and

f. Any provisions in this Agreement which specifically state they survive the termination or expiration of this Agreement.

ARTICLE 6  --  DSI'S FEES

6.1Fee Schedule.  DSI is entitled to be paid its standard fees and expenses applicable to the services provided.  DSI shall notify the party responsible for payment of DSI's fees at least 90 days prior to any increase in fees.  For any service not listed on DSI's standard fee schedule, DSI will provide a quote prior to rendering the service, if requested.

6.2Payment Terms.  DSI shall not be required to perform any service unless  the payment for such service and any outstanding balances owed to DSI are paid in full.  All other fees are  due within 30 days of the date of invoice.  If invoiced fees are not paid, DSI may terminate this Agreement in accordance with Section 5.2.  Late fees on past due amounts shall accrue at the rate of one and one-half percent per month (18% per annum) 30 days from the date of the invoice.

ARTICLE 7  --  LIABILITY AND DISPUTES

7.1Right to Rely on Instructions.  DSI may act in reliance upon any instruction, instrument, or signature reasonably believed by DSI to be genuine.  DSI may assume that any employee of a party to this Agreement who gives any written notice, request, or instruction has the authority to do so.  DSI shall not be responsible for failure to act as a result of causes beyond the reasonable control of DSI.

7.2Indemnification.  DSI shall be responsible to perform its obligations under this Agreement and to act in a reasonable and prudent manner with regard to this escrow arrangement.  Provided DSI has acted in the manner stated in the preceding sentence, Depositor and Preferred Beneficiary each agree to indemnify, defend and hold harmless DSI from any and all claims, actions, damages, arbitration fees and expenses, costs, attorney's fees and other liabilities incurred by DSI relating in any way to this escrow arrangement.

7.3Dispute Resolution.  Any dispute relating to or arising from this Agreement shall be resolved by arbitration under the Commercial Rules of the American Arbitration Association.  Unless otherwise agreed by Depositor and Preferred Beneficiary, arbitration will take place in Omaha, Nebraska, USA. Any court having jurisdiction over the matter may enter judgment on the award of the arbitrator(s).  Service of a petition to confirm the arbitration award may be made by First Class mail or by commercial express mail, to the attorney for the party or, if unrepresented, to the party at the last known business address.

7.4Controlling Law.  This Agreement is to be governed and construed in accordance with the laws of the State of Nebraska, without regard to its conflict of law provisions.

*** Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission.

7.5Notice of Requested Order.  If any party intends to obtain an order from the arbitrator or any court of competent jurisdiction which may direct DSI to take, or refrain from taking any action, that party shall: 

a. Give DSI at least two business days' prior notice of the hearing;

b. Include in any such order that, as a precondition to DSI's obligation, DSI be paid in full for any past due fees and be paid for the reasonable value of the services to be rendered pursuant to such order; and

c. Ensure that DSI not be required to deliver the original (as opposed to a copy) of the deposit materials if DSI may need to retain the original in its possession to fulfill any of its other escrow duties.

ARTICLE 8  --  GENERAL PROVISIONS

8.1Entire Agreement.  This Agreement, which includes the Acceptance Form and the Exhibits described herein, embodies the entire understanding between all of the parties with respect to its subject matter and supersedes all previous communications, representations or understandings, either oral or written.  No amendment or modification of this Agreement shall be valid or binding unless signed by all the parties hereto, except that Exhibit A need not be signed by DSI, Exhibit B need not be signed by Preferred Beneficiary and the Acceptance Form need only be signed by the parties identified therein.

8.2Notices.  All notices, invoices, payments, deposits and other documents and communications shall be given to the parties at the addresses specified in the attached Exhibit C and Acceptance Form.  It shall be the responsibility of the parties to notify each other as provided in this Section in the event of a change of address. The parties shall have the right to rely on the last known address of the other parties.  Unless otherwise provided in this Agreement, all documents and communications may be delivered by First Class mail.

8.3Severability.  In the event any provision of this Agreement is found to be invalid, voidable or unenforceable, the parties agree that unless it materially affects the entire intent and purpose of this Agreement, such invalidity, voidability or unenforceability shall affect neither the validity of this Agreement nor the remaining provisions herein, and the provision in question shall be deemed to be replaced with a valid and enforceable provision most closely reflecting the intent and purpose of the original provision.

8.4Successors.  This Agreement shall be binding upon and shall inure to the benefit of the successors and assigns of the parties.  However, DSI shall have no obligation in performing this Agreement to recognize any successor or assign of Depositor or Preferred Beneficiary unless DSI receives clear, authoritative and conclusive written evidence of the change of parties.

*** Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission.

CSG Systems, Inc.	Data Securities International, Inc.
(“Depositor”)	(“DSI”)
By: /s/ George F. Haddix	By: /s/ Christie Woodward
Name: George F. Haddix	Name: Christie Woodward
Title: President	Title: Contract Administrator
Date: 12/9/96	Date: 12-16-96

*** Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission.

ACCEPTANCE FORM

Account Number ______________________

_______________________________________________, hereby (i) acknowledges that it is the Preferred Beneficiary referred to in the Master Preferred  Escrow Agreement effective ___________, 19_____ with Data Securities International, Inc. as the escrow agent and CSG Systems, Inc. as the Depositor and (ii) agrees to be bound by all provisions of such Agreement.

(“Preferred Beneficiary”)

By: _________________________________

Name: _______________________________

Title: ________________________________

Date: ________________________________

Notices and communications	Invoices should be addressed to:
should be addressed to:
Company Name: ______________________	____________________________________
Address: _____________________________	____________________________________
_________________________________	____________________________________
_________________________________	____________________________________
Designated Contact: ____________________	Contact: _____________________________
Telephone: ___________________________	____________________________________
Facsimile: ____________________________	____________________________________

Depositor hereby enrolls Preferred Beneficiary to the following account(s):

Account Name	Account Number
____________________________________	____________________________________
____________________________________	____________________________________
____________________________________	____________________________________

CSG Systems, Inc. (“Depositor”)	Data Securities International, Inc. (“DSI”)
By: _________________________________	By: _________________________________
Name:_______________________________	Name:_______________________________
Title:________________________________	Title:________________________________
Date:________________________________	Date:________________________________

*** Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission.

EXHIBIT A

MATERIALS TO BE DEPOSITED

Account Number ______________________

Depositor represents to Preferred Beneficiary that deposit materials delivered to DSI shall consist of the following:

CSG Systems, Inc.	Data Securities International, Inc.
(“Depositor”)	(“DSI”)
By: _________________________________	By: _________________________________
Name: _______________________________	Name: _______________________________
Title: ________________________________	Title: ________________________________
Date: ________________________________	Date: ________________________________

*** Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission.

EXHIBIT B

DESCRIPTION OF DEPOSIT MATERIALS

Depositor Company Name		______________________________________________________
Account Number	_____________________________________________________________

PRODUCT DESCRIPTION:

Product Name _________________________	Version ______________________________
Operating System ______________________________________________________________
____________________________________________________________________________
Hardware Platform _____________________________________________________________
_____________________________________________________________________________

DEPOSIT COPYING INFORMATION:

Hardware required: _____________________________________________________________

_____________________________________________________________________________

Software required: _____________________________________________________________

_____________________________________________________________________________

DEPOSIT MATERIAL DESCRIPTION:

Qty	Media Type & Size	Label Description of Each Separate Item (excluding documentation)
______	Disk 3.5” or _______
______	DAT tape ____mm
______	CD-ROM
______	Data cartridge tape ________
______	TK 70 or _______ tape
______	Magnetic tape _________
______	Documentation
______	Other ____________________

I certify for Depositor that the above described deposit materials have been transmitted to DSI:	DSI has inspected and accepted the above materials (any exceptions are noted above):
Signature __________________________	Signature ___________________________
Print Name ________________________	Print Name _________________________
Date _____________________________	Date _____________________________
	Exhibit B# _____________________

Send materials to: DSI, 9555 Chesapeake Dr. #200, San Diego, CA 92123

*** Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission.

EXHIBIT C

DESIGNATED CONTACT

Master Number  0319010-00001

Notices and communications should be addressed to:	Invoices should be addressed to:
Company Name: CSG Systems, Inc.	CSG Systems, Inc.
Address: P.O. Box 34965	P.O. Box 371902
Omaha, NE 68134-0965	Omaha, NE 68137-9002
Designated Contact: President with a copy to	Contact: Accounts Payable and copy to ***
********* *******	******
Telephone: (***) ********	(***) ********
Facsimile: (***) ********	(***) ********

Requests to change the designated contact should be given in writing by the designated contact or an authorized employee.

Contracts, deposit materials and notices to	Invoice inquiries and fee remittances
DSI should be addressed to:	to DSI should be addressed to
DSI	DSI
Contract Administration	Accounts Receivable
Suite 200	Suite 1450
9555 Chesapeake Drive	425 California Street
San Diego, CA 92123	San Francisco, CA 94104
Telephone: (***) ********	(***) ********
Facsimile:  (***) ********	(***) ********
Date: ________________________________

*** Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission.

ADDITIONAL ESCROW ACCOUNT AMENDMENT

TO MASTER PREFERRED ESCROW AGREEMENT

Master Number _____0319010-0001_______

New Account Number ______0319010-0002______

CSG Systems, Inc. ("Depositor") has entered into a Master Preferred Escrow Agreement with Data Securities International, Inc. ("DSI").  Pursuant to that Agreement, Depositor may deposit certain deposit materials with DSI.

Depositor desires that new deposit materials be held in a separate account and be maintained separately from the existing account.  By execution of this Amendment, DSI will establish a separate account for the new deposit materials.  The new account will be referenced by the following name: ******, *****, ***********, *** *********.

Depositor hereby agrees that all terms and conditions of the existing Master Preferred Escrow Agreement previously entered into by Depositor and DSI will govern this account.  The termination or expiration of any other account of Depositor will not affect this account.

CSG Systems, Inc. (“Depositor”)	Data Securities International, Inc. (“DSI”)
By: /s/ George F. Haddix	By: /s/ Christie Woodward
Name: George F. Haddix	Name: Christie Woodward
Title:   President	Title: Contract Administrator
Date: 12/9/96	Date: 12-18-96

*** Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission.

ADDITIONAL ESCROW ACCOUNT AMENDMENT

TO MASTER PREFERRED ESCROW AGREEMENT

Master Number __0319010-0001________

New Account Number ___0319010-0003________

CSG Systems, Inc. ("Depositor") has entered into a Master Preferred Escrow Agreement with Data Securities International, Inc. ("DSI").  Pursuant to that Agreement, Depositor may deposit certain deposit materials with DSI.

Depositor desires that new deposit materials be held in a separate account and be maintained separately from the existing account.  By execution of this Amendment, DSI will establish a separate account for the new deposit materials.  The new account will be referenced by the following name: *** **********

Depositor hereby agrees that all terms and conditions of the existing Master Preferred Escrow Agreement previously entered into by Depositor and DSI will govern this account.  The termination or expiration of any other account of Depositor will not affect this account.

CSG Systems, Inc. (“Depositor”)	Data Securities International, Inc. (“DSI”)
By: /s/ George F. Haddix	By: /s/ Christie Woodward
Name: George F. Haddix	Name: Christie Woodward
Title:   President	Title: Contract Administrator
Date: 12/9/96	Date: 12-18-96

*** Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission.

ADDITIONAL ESCROW ACCOUNT AMENDMENT

TO MASTER PREFERRED ESCROW AGREEMENT

Master Number ____0319010-0001_________

New Account Number ___0319010-0004________

CSG Systems, Inc. ("Depositor") has entered into a Master Preferred Escrow Agreement with Data Securities International, Inc. ("DSI").  Pursuant to that Agreement, Depositor may deposit certain deposit materials with DSI.

Depositor desires that new deposit materials be held in a separate account and be maintained separately from the existing account.  By execution of this Amendment, DSI will establish a separate account for the new deposit materials.  The new account will be referenced by the following name: *** *********, *** **************.

Depositor hereby agrees that all terms and conditions of the existing Master Preferred Escrow Agreement previously entered into by Depositor and DSI will govern this account.  The termination or expiration of any other account of Depositor will not affect this account.

CSG Systems, Inc. (“Depositor”)	Data Securities International, Inc. (“DSI”)
By: /s/ George F. Haddix	By: /s/ Christie Woodward
Name: George F. Haddix	Name: Christie Woodward
Title:   President	Title: Contract Administrator
Date: 12/9/96	Date: 12-18-96

*** Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission.

EXHIBIT B

DESCRIPTION OF DEPOSIT MATERIALS

Depositor Company Name		______________________________________________________
Account Number	_____________________________________________________________

PRODUCT DESCRIPTION:

Product Name _________________________	Version _____________________________
Operating System ______________________________________________________________
____________________________________________________________________________
Hardware Platform _____________________________________________________________
_____________________________________________________________________________

DEPOSIT COPYING INFORMATION:

Hardware required: _____________________________________________________________

_____________________________________________________________________________

Software required: _____________________________________________________________

_____________________________________________________________________________

DEPOSIT MATERIAL DESCRIPTION:

Qty	Media Type & Size	Label Description of Each Separate Item (excluding documentation)
______	Disk 3.5” or _______
______	DAT tape ____mm
______	CD-ROM
______	Data cartridge tape ________
______	TK 70 or _______ tape
______	Magnetic tape _________
______	Documentation
______	Other ____________________

I certify for Depositor that the above described deposit materials have been transmitted to DSI:	DSI has inspected and accepted the above materials (any exceptions are noted above):
Signature _____________________________	Signature _____________________________
Print Name ____________________________	Print Name ___________________________
Date _________________________________	Date ________________________________
	Exhibit B# ___________________________

Send materials to: DSI, 9555 Chesapeake Dr. #200, San Diego, CA 92123

*** Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission.

ADDITIONAL ESCROW ACCOUNT AMENDMENT

TO MASTER PREFERRED ESCROW AGREEMENT

Master Number ____0319010-0001_________

New Account Number ___0319010-0004________

CSG Systems, Inc. ("Depositor") has entered into a Master Preferred Escrow Agreement with Data Securities International, Inc. ("DSI").  Pursuant to that Agreement, Depositor may deposit certain deposit materials with DSI.

Depositor desires that new deposit materials be held in a separate account and be maintained separately from the existing account.  By execution of this Amendment, DSI will establish a separate account for the new deposit materials.  The new account will be referenced by the following name: *** *********, *** **************.

Depositor hereby agrees that all terms and conditions of the existing Master Preferred Escrow Agreement previously entered into by Depositor and DSI will govern this account.  The termination or expiration of any other account of Depositor will not affect this account.

CSG Systems, Inc. (“Depositor”)	Data Securities International, Inc. (“DSI”)
By: /s/ George F. Haddix	By: /s/ Christie Woodward
Name: George F. Haddix	Name: Christie Woodward
Title:   President	Title: Contract Administrator
Date: 12/9/96	Date: 12-18-96

*** Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission.

PREFERRED BENEFICIARY

ACCEPTANCE FORM

Depositor, Preferred Beneficiary and Iron Mountain, hereby acknowledge that Charter Communications Holding Company, LLC is the Preferred Beneficiary referred to in the Master Preferred Escrow Agreement effective October 31, 1996 with Iron Mountain as the escrow agent and CSG Systems, Inc. as the Depositor. Preferred Beneficiary hereby agrees to be bound by all provisions of such Agreement.

Depositor hereby enrolls Preferred Beneficiary to the following account(s):

Account Name	Deposit Account Number
CSG: *****, ***********, *********	*****
*******, ******* ***** * *******

Notices and communications to Preferred
Beneficiary should be addressed to:	Invoices should be addressed to:
Company Name: Charter Communications	CSG Systems, Inc.
Address: 12405 Powerscourt Drive	9555 Maroon Circle
St. Louis, MO 63131	Englewood, CO 80112
Designated Contact* **** *******	Contact: ****** *******
Telephone:  ************
Facsimile: ________________	P.O.#, if required: ________________
E-mail*  ***************************

Charter Communications Holding Company LLC	CSG Systems, Inc.
	Depositor
Preferred Beneficiary
By: Charter Communications, Inc. its
Manager
Signature: /s/ Greg Rigdon	Signature: /s/ Robert M. Scott
Name: Greg Rigdon	Name: Robert M. Scott
Title:  SVP, Business Development	Title:  Chief Operating Officer
Date: ________________	Date:   7/13/07
Iron Mountain
Signature:  /s/ Chandra Y. Conn
Name:  Chandra Y. Conn
Title:  Contracts Administrator
Date:    7/24/07

*** Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission.

SCHEDULE N

AGREEMENT IN RELATION TO THE TRANSFER OF SUBSCRIBERS

FROM CSG/DISPOSING ENTITY AGREEMENT TO ACQUIRING ENTITY

(The “Interim Letter Agreement”)

CSG Systems, Inc. (“CSG”) has been informed that _______________________, (the “Disposing Entity”) desires to sell, divest or otherwise transfer, or has sold, divested or otherwise transferred subscribers, as specifically set forth in the attached Exhibit A (the “Transferred Subscribers”) to ____________________________, (the “Acquiring Entity”). The Transferred Subscribers are currently processed subject to the terms and conditions of the Disposing Entity’s CSG Master Subscriber Management System Agreement dated __________________, together with the amendments thereto, which constitute the “CSG/Disposing Entity’s Agreement”.

This Interim Letter Agreement dated this __ day of _________, 200_, (the “Agreement Date”) sets forth the interim terms and conditions of the Disposing Entity’s and the Acquiring Entity’s use of the CSG Products and Services and shall be executed by the Disposing Entity and the Acquiring Entity for the express benefit of CSG. This Interim Letter Agreement shall remain in effect, (the “Term”), until such time as one of the following occurs: (1) execution of a CSG Master Subscriber Management System Agreement (a “CSG Master Agreement”), or (2) deconversion of the transferred Subscribers off of CSG’s CCS or ACP and discontinuance of all use of CSG Products and Services. However, a CSG Master Agreement must be executed, (number (1) herein), or deconversion, (number (2) herein), will occur within six (6) months from the date of the closing of the transfer to Acquiring Entity.  CSG is under no obligation and has no responsibility to accommodate the transfer of any subscribers from the Disposing Entity to the Acquiring Entity until this Interim Letter Agreement has been fully executed by the Disposing Entity and the Acquiring Entity.

1. TERMS AND CONDITIONS.

During the Term, except as set forth herein, all other provisions, conditions and representations for Acquiring Entity’s use of the Products and Services and CSG’s related obligations shall be governed by and subject to Sections 2.1-2.7, 3.8, 4.2, 12,  and Schedules B-Dand I set forth in CSG’s current standard CSG Master Subscriber Management System Agreement.

With respect to the Products and Services for the Transferred Subscribers during the Term, Acquiring Entity accepts and hereby acknowledges that ALL WARRANTIES, CONDITIONS, REPRESENTATIONS, INDEMNITIES AND GUARANTEES WITH RESPECT TO THE CSG PRODUCTS, ANY THIRD PARTY SOFTWARE, AND THE CSG SERVICES, WHETHER EXPRESS OR IMPLIED, ARISING BY LAW, CUSTOM, PRIOR ORAL OR WRITTEN STATEMENTS BY CSG, ITS AGENTS OR OTHERWISE (INCLUDING, BUT NOT LIMITED TO ANY WARRANTY OF MERCHANTABILITY, SATISFACTION, OR FITNESS FOR PARTICULAR PURPOSE) ARE HEREBY OVERRIDDEN, EXCLUDED AND DISCLAIMED. IN NO EVENT WILL THE AGGREGATE LIABILITY WHICH CSG, ITS LICENSORS OR ITS VENDORS MAY INCUR IN ANY ACTION OR PROCEEDING EXCEED THE AMOUNT ACTUALLY PAID BY DISPOSING OR ACQUIRING ENTITY ALLOCABLE TO THE SPECIFIC PRODUCT OR SERVICE INVOLVED THAT DIRECTLY CAUSED THE DAMAGE.

Unless the Acquiring Entity has executed a CSG Master Agreement by the end of the Term of this Interim Letter Agreement, Acquiring Entity must deconvert off of the CSG Products and Services and therefor shall be responsible for and hereby agrees to pay to CSG all then current deconversion costs, including but not limited to the per set deconversion tape fee and the fees for processing and deconverting subscribers, including on-line access fees, which amounts shall be due and payable thirty (30) days prior to the intended deconversion. CSG shall be under no obligation or liability to provide any deconversion tapes or records until all amounts due hereunder, and as otherwise provided in this Interim Letter Agreement, shall have been paid in full.

2. NO TRANSFERABLE LICENSES.

Disposing Entity’s license to use the Products and any Incorporated Third Party Software as set forth in the CSG/Disposing Entity’s Agreement are nontransferable and non-assignable.  Nothing herein shall be deemed as sublicensing, granting, assigning or otherwise transferring to Acquiring Entity any of the licenses granted to Disposing Entity by CSG for any of the Products.  Acquiring Entity’s use of the Products during the Term of this Interim Letter Agreement shall be subject to the limited use license and maintenance fees set forth in the attached Schedule B and Acquiring Entity’s use of the Products shall be considered a non-exclusive, non-transferable license to use the Products in object code form for the limited duration of the Term so long as Acquiring Entity pays the limited use license and maintenance fees set forth in Schedule B. Acquiring Entity specifically acknowledges that it is bound by any and all other terms and conditions set forth in CSG’s current standard CSG Master Subscriber Management System Agreement, including those related to any third party products which may be provided with or incorporated into the Products. Nothing in this Agreement will entitle Acquiring Entity to receive the source code related to the Products, in whole or in part, for any reason.

*** Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission.

3. CONFIDENTIALITY.

With respect to the subject matter of this Agreement, Disposing Entity hereby agrees to be bound by the same confidentiality restrictions set forth in the CSG/Disposing Entity’s Agreement. Acquiring Entity hereby agrees to the following confidentiality restrictions with respect to the subject matter of this Interim Letter Agreement:

(a) Definition.  Acquiring Entity and CSG may reveal information relating to each other’s business, the Products, Services and any third party software provided hereunder, which is confidential (the “Confidential Information”), and Acquiring Entity acknowledges that confidentiality restrictions are imposed by CSG’s licensors or vendors.  Confidential Information shall include, without limitation, all of Acquiring Entity’s and CSG’s trade secrets, and all know‑how, design, invention, plan or process and Acquiring Entity’s data and information relating to Acquiring Entity’s and CSG’s respective business operations, services, products, research and development, CSG’s vendors’ or licensors’ information and products, and all other information that is marked “confidential” or “proprietary” prior to or upon disclosure, or which, if disclosed orally, is identified by the disclosing party at the time as being confidential or proprietary and is confirmed by the disclosing party as being Confidential Information in writing within thirty (30) days after its initial disclosure.

(b)  Restrictions.  Each party shall use its reasonable best efforts to maintain the confidentiality of such Confidential Information and not show or otherwise disclose such Confidential Information to any third parties, including, but not limited to, independent contractors and consultants, without the prior written consent of the disclosing party.  Each party shall use the Confidential Information solely for purposes of performing its obligations under this Agreement.  Each party shall indemnify the other for any loss or damage the other party may sustain as a result of the wrongful use or disclosure by such party (or any employee, agent, licensee, contractor, assignee or delegate of the other party) of its Confidential Information. Acquiring Entity will not allow the removal or defacement of any confidentiality or proprietary notice placed on any CSG documentation or products.  The placement of copyright notices on these items will not constitute publication or otherwise impair their confidential nature.

(c)  Disclosure.  Neither party shall have any obligation to maintain the confidentiality of any Confidential Information which: (i) is or becomes publicly available by other than unauthorized disclosure by the receiving party; (ii) is independently developed by the receiving party; or (iii) is received from a third party who has lawfully obtained such Confidential Information without a confidentiality restriction.  If required by any court of competent jurisdiction or other governmental authority, the receiving party may disclose to such authority, data, information or materials involving or pertaining to Confidential Information to the extent required by such order or authority, provided that the receiving party shall first have used its best efforts to obtain a protective order or other protection reasonably satisfactory to the disclosing party sufficient to maintain the confidentiality of such data, information or materials. If an unauthorized use or disclosure of Confidential Information occurs, the parties will take all steps which may be available to recover the documentation and/or products and to prevent their subsequent unauthorized use or dissemination.

(d)  Limited Access.  Each party shall limit the use and access of Confidential Information to such party’s bona fide employees or agents, including independent auditors and required governmental agencies, who have a need to know such information for purposes of conducting the receiving party’s business and who agree to comply with the use and non-disclosure restrictions applicable to the products and documentation under this Agreement.  If requested, the receiving party shall cause such individuals to execute appropriate confidentiality agreements in favor of the disclosing party. Each party shall notify all employees and agents who have access to Confidential Information or to whom disclosure is made that the Confidential Information is the confidential, proprietary property of the disclosing party and shall instruct such employees and agents to maintain the Confidential Information in confidence.

4. PAYMENT OF FEES AND EXPENSES.

Subject to the terms and conditions of the CSG/Disposing Entity’s Agreement, Disposing Entity shall be fully responsible to CSG for any and all outstanding fees and expenses (and related taxes, where applicable) that were incurred for the Products and Services in relation to the Transferred Subscribers prior to, and through the first full CSG billing period, subsequent to the closing date of the transfer (i.e., the “Effective Date of Transfer” as listed on Exhibit A) of the Transferred Subscribers to Acquiring Entity.

For the Term of this Interim Letter Agreement, Acquiring Entity is responsible for payment for the Products and Services (and related taxes, where applicable) and  Acquiring Entity hereby agrees to pay Disposing Entity for the Products and Services used and incurred subsequent to the first full CSG billing period after the closing date of the transfer (i.e., the “Effective Date of Transfer” as listed on Exhibit A) of the Transferred Subscribers from the Disposing Entity at the rates set forth in Exhibit B.  Disposing Entity shall pay to CSG amounts due within ****** (**) **** after the date of invoice therefor.  Any amount not paid when due shall thereafter bear interest until paid at a rate equal to the lesser of *** *** ******** ******t (*½%) per month or the maximum rate allowed by applicable law.

5. FURTHER ASSURANCES AND COOPERATION.

Each of the parties is subject to covenants of further assurances with respect to the Transferred Subscribers, including obligations of the Acquiring Entity to reasonably cooperate with the Disposing Entity in connection with subscriber reimbursement obligations of the Disposing Entity and litigation.  Acquiring Entity agrees that CSG may release to the Disposing Entity, upon the Disposing Entity’s request, billing system information relating to the Transferred Subscribers for periods ending on or prior to the later of the Agreement

*** Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission.

Date or the date upon which the Disposing Entity ceases to provide transitional billing services to the Acquiring Entity, and that CSG may rely on such agreement in providing such information to the Disposing Entity free and clear of any claims by the Acquiring Entity.

6. MISCELLANEOUS

The parties hereby agree that the fees set forth in this Interim Letter Agreement are only valid for the Term and only for the purpose of accommodating both the Acquiring Entity and the Disposing Entity in regard to the transfer of the Transferred Subscribers.  The parties further agree that CSG is an intended third party beneficiary of this Interim Letter Agreement and may enforce each term of this Interim Letter Agreement in any court of competent jurisdiction.

THIS INTERIM LETTER AGREEMENT IS NOT EFFECTIVE UNTIL SIGNED ON BEHALF OF EACH PARTY.

This Interim Letter Agreement is agreed to by the parties as of the Agreement Date set forth above.

_______________________________________	________________________________________
(“ACQUIRING ENTITY”)	(“DISPOSING ENTITY”)
By:  _________________________________	By: ___________________________________
Date: ________________________________	Date” _________________________________
Name: _______________________________	Name: ________________________________
Title: ________________________________	Title: __________________________________

*** Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission.

Exhibit A

Transferred Subscribers

System Principal	System Site	Approximate Number	Effective Date
Number	Name	of Subscribers	of Transfer

*** Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission.

Exhibit B

Fees

[to be completed]

EX-10.25A

Pages where confidential treatment has been requested are stamped “Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission,” and places where information has been redacted have been marked with (***).

Exhibit 10.25A

FIRST AMENDMENT

TO

AMENDED AND RESTATED

CSG MASTER SUBSCRIBER MANAGEMENT SYSTEM AGREEMENT

BETWEEN

CSG SYSTEMS, INC.

AND

CHARTER COMMUNICATIONS HOLDING COMPANY, LLC

This First Amendment (the “Amendment”) is made by and between CSG Systems, Inc., a Delaware corporation (“CSG”) and Charter Communications Holding Company, LLC, a Delaware limited liability company (“Customer”).  CSG and Customer entered into that certain Amended and Restated CSG Master Subscriber Management System Agreement dated February 9, 2009 (the “Agreement”), and now desire to amend the Agreement in accordance with the terms and conditions set forth in this Amendment.  If the terms and conditions set forth in this Amendment shall be in conflict with the Agreement, the terms and conditions of this Amendment shall control.  Any terms in initial capital letters or all capital letters used as a defined term but not defined in this Amendment shall have the meaning set forth in the Agreement.  Upon execution of this Amendment by the parties, any subsequent reference to the Agreement between the parties shall mean the Agreement as amended by this Amendment.  Except as amended by this Amendment, the terms and conditions set forth in the Agreement shall continue in full force and effect according to their terms.

CSG and Customer agree to the following as of the Effective Date:

1. Customer desires to obtain from CSG the right to purchase an additional ***** (**) ****** * ****** ******** ******** (******* * *********).  Accordingly, for the fees set forth in Schedule F, "CSG Licensed Products," "Required Third Party Software That May Be Procured Through CSG," Item C, of the Agreement, the number of ****** * ******** will be increased from **** ******* ********* (***) to **** ******* *********** (***), effective as of the Effective Date.

2. Of the **** ******* ********* (***) licenses of ****** * ****** ******** ******** (******* * *********)  listed in paragraph 1. above, *********** (**) of the licenses **** *** **** ******** ****** *********** **** ***** **************.  Accordingly, for the fees set forth in Schedule F, "Required Third Party Software That May Be Procured Through CSG," Item C, ******* * ****** ********** Customer shall be ****** ****** maintenance fees for *********** (**) ****** * ******** as of the effective date of this Amendment.

3. Customer desire to obtain and CSG desires to develop  and provide a customized temporary solution for Customer's limited mass data change needs.  Accordingly, for the fees set forth below, CSG will develop, deliver, and support of an automated Order Transaction Application tool that will reside on ********** ******* and will be capable of performing limited mass data changes for Customer-defined use cases.  The Order Transaction Application tool will be delivered with *** ******* (i) ********* and (ii) *****.

a. Therefore, Schedule F, shall be amended by adding "VI. Order Transaction Application," to "CSG Licensed Products,"  and Schedule B-1, "Additional Products," is modified by adding the following:

F.  Order Transaction Application.  Order Transaction Application is a customized, interim tool that will reside on ********** ******* and will be capable of performing limited mass data changes for Customer-defined use cases.  Order Transaction Application will be delivered with *** ******** (i) ********* and (ii) *****:

1) ***** **** ******: The ***** * *** ****** utilizes a term emulator and performs service code changes for Customer's subscribers identified in an input file defined in Exhibit A.  A no truck work order is generated for each Customer subscriber who meets the defined criteria.  The module is designed to support residual mass data changes associated with the Customer’s Video Restructuring project but can support HSI use cases if they meet the same requirements defined for the video restructuring project.

2) ***** ******: The ***** ****** supports mass data associated with Customer's need to perform Directory Listing updates for Customer's subscribers listed within the input file defined in Exhibit A.  The

*** Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission.

module leverages ********************* the verify order detail, and update order detail that generate a SODI transaction for each Customer account that meets the defined criteria.  The module is defined to  

support residual mass data changes associated with the Customer’s Directory Listing project but can support voice use cases if they meet the same requirements defined for the Directory Listing project

b. Limitations of Use: Customer understands and agrees that the web-accessed Order Transaction Application tool is intended to be an interim solution for the limited mass change scenerios described in this Amendment.

Customer further understands that it is CSG's intent to create a mass change platform ("MCP") for commercial use that will include the features and functionality of the Order Transaction Application tool.   Customer further understands and agrees that when an MCP is available in production, Customer and CSG shall negotiate in good faith the terms and conditions pursuant to which Customer may, as applicable, license and use the MCP.  Customer further agrees to cease using the Order Transaction Application tool within ****** (**) **** of Customer's commencement or use of the MCP; provided, however, that CSG agrees to maintain and support the Order Transaction Application tool through the earlier of (a) the ******** *** ***** or (b) the **** ** ***** ******** ********* ** ******* **** ** *** *********** ****** *** *** ** *** ***** *********** *********** ***** which date shall be no later than ****** (**) **** from Customer’s agreement to cease using the Order Transaction Application.In theevent CSG has not made available MCP in production to Customer prior to **** *** ***** Customer and CSG agree to negotiate in good faith terms and conditions under which CSG will continue to make available and Customer will continue to use the Order Transaction Application tool beyond ******** *** ****.

c. SmartLink BOS transactions originating from the Order Transaction Application tool will be included in the requests per peak hour calculation set forth in Schedule F to the Agreement.

d. Schedule F, Fees, is modified by adding the following fees:

CSG shall provide the Order Transaction Application product for the following fees

Description of Item/Unit of Measure	Frequency	Fee
Development and Support of the “Order Transaction Application” Product
A.   Development of the “Order Transaction Application” Product	*** ****	$*********
C.   Support (Note 1)	******	$*********

Note 1: ****** Support Fees will be paid in advance upon Installation and ******** thereafter; provided, however, that if CSG's support of the Order Transaction Application exceeds *** ******* (***) ***** during any annual support period, Customer shall be billed at the rate of $****** per ******, per **** for each **** in excess of *** ******* (***) *****.

e. Development of the Order Transaction Application shall be completed in accordance with the “Development of the Order Transaction Application” attachment to the SOW to be executed by the parties hereto titled "Order Transaction Application Development (CSG document no. 2299292).

THIS AMENDMENT is executed on the day and year last signed below (the “Effective Date”).

CHARTER COMMUNICATIONS HOLDING COMPANY, LLC (“CUSTOMER”) By: Charter Communications, Inc., its Manager	CSG SYSTEMS, INC.(“CSG”)
By: /s/ Tracy L. Pitcher	By:  /s/ Joseph T. Ruble
Title:  VP Customer Operations	Title:  EVP - General Counsel
Name:  Tracy L. Pitcher	Name:  Joe Ruble
Date:  4/29/09	Date:  5-4-09

EX-10.25B

Pages where confidential treatment has been requested are stamped “Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission,” and places where information has been redacted have been marked with (***).

Exhibit 10.25B

SECOND AMENDMENT

TO

AMENDED AND RESTATED

CSG MASTER SUBSCRIBER MANAGEMENT SYSTEM AGREEMENT

BETWEEN

CSG SYSTEMS, INC.

AND

CHARTER COMMUNICATIONS HOLDING COMPANY, LLC

This Second Amendment (the “Amendment”) is made by and between CSG Systems, Inc., a Delaware corporation (“CSG”) and Charter Communications Holding Company, LLC, a Delaware limited liability company (“Customer”).  CSG and Customer entered into that certain Amended and Restated CSG Master Subscriber Management System Agreement dated February 9, 2009 (the “Agreement”), and now desire to amend the Agreement in accordance with the terms and conditions set forth in this Amendment.  If the terms and conditions set forth in this Amendment shall be in conflict with the Agreement, the terms and conditions of this Amendment shall control.  Any terms in initial capital letters or all capital letters used as a defined term but not defined in this Amendment shall have the meaning set forth in the Agreement.  Upon execution of this Amendment by the parties, any subsequent reference to the Agreement between the parties shall mean the Agreement as amended by this Amendment.  Except as amended by this Amendment, the terms and conditions set forth in the Agreement shall continue in full force and effect according to their terms.

CSG and Customer agree to the following as of the Effective Date:

1. Customer agrees to purchase and CSG agrees to provide CSG ACP Commercial Upgrade service as an upgrade to Customer’s CSG Services.  Therefore, upon execution of this Amendment, the following changes are hereby made to the Master Agreement:

A. Schedule C and all other references to the Recurring Services in the Master Agreement shall also apply to ACP Commercial Upgrade as described in Exhibit C-6(a) attached hereto; and

B. Schedule C shall be amended to add the following:

CSG ACP Commercial Upgrade……….………………………………………….…………………..Exhibit C-6(a)

2. Upon execution of this Amendment and pursuant to the terms and conditions of the Agreement, which include Exhibit C-6(a), Customer agrees to pay the fees set forth below for the ACP Commercial Upgrade Service identified in Section 1 above:

ACP Commercial Upgrade Service (Note 1)

Description of Item/Unit of Measure	Frequency	Fee
ACP Commercial Upgrade Service
1.Perpetual License (per ***********) for the Term of the Agreement (Note 2) (Note 4)	*** *******	$**********
2.Annual Maintenance (per ***********) (Note 2)	********	$**********
Additional Capacity License (Note 3)
1.Perpetual License (per ***********) for the term of the Agreement (Note 4)	*** *******	$**********
2.Annual Maintenance (per ***********)	********	$*********

Note 1: In addition to the fees provided in this Amendment, the existing Basic Services Charge (“BSC”) and Voice Services Fee listed in Section I (under CSG SERVICES) of Schedule F of the Agreement will apply to the accounts associated with the ACP Commercial Upgrade service.

Note 2: License and Maintenance Fees. For ****** Customer commercial accounts with **** (*) ********* ***** or more, with ** ***** on other phone, HSI or video commercial accounts.  

Note 3: Additional Capacity license means additional capacity of ****** ********** ******** with **** (*) ********* ***** or more, with ** ***** on other phone, HSI or video commercial accounts.  

Note 4: ACPx upgrades and related functionality are not included in the license fees or ****** Maintenance provided herein and Customer shall be required to pay additional fees should it request an enhancement which is only available under ACPx..

*** Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission.

Note: The fees specified above will be subject to Section 5.3 Adjustment to Fees pursuant to the Agreement.

CSG shall invoice Customer as provided below and Customer shall make payment in accordance with the terms and conditions of the Agreement as provided below for the ACP Commercial Upgrade Service License in accordance with the Agreement:

§ Invoiced upon execution of this Amendment$  *********

§ Invoiced on ***** *** ****$**********

§ Invoiced on ***** *** ****$**********

§ Invoiced on ***** *** ****$**********

Total$**********

Note: ***** **** ****** Maintenance will be invoiced ***** *** **** and future years will be invoiced on the anniversary date of the ***** **** ****** Maintenance during the term of the license of the CSG ACP Commercial Upgrade.

3. The following additional terms and conditions apply to the ACP Commercial Upgrade.

a)Account Hierarchy Fees.  Account Hierarchy fees are included in the license fees and may be used for all varieties of commercial business accounts.

b)Enhanced Account Ledger (EAL). Customer's EAL monthly charge of $****** per ********** will be included in the ******* *** *********** ****, at ** ********** ****.  EAL may be used for both residential and commercial accounts.

c)For clarification purposes, Credit Management and Collections services listed in the Agreement are services that cannot be provided for commercial accounts.  In addition, Care Express (Self-Care) is functionality that is excluded for commercial services.

4. Schedule F shall be amended as follows:

a) Manual Insertion Fee listed in Section III. Payment Procurement (under CSG SERVICES) shall be deleted in its entirety and replaced with the following:

Description of Item/Unit of Measure	Frequency	Fee
iii)Manual Insertion Fee (for statements hand inserted into a flat envelope)(per *********)	*** *********	$******

b) Special Printer/Inserter Setup fees shall be added to Schedule F in Section III. Payment Procurement (under CSG SERVICES):

Description of Item/Unit of Measure	Frequency	Fee
1.Special Printer/Inserter Setup Fee (for cycles less than 3,000 printed statements) (per job, per cycle, per system principle)	**********	$*****

5.Call Data Records (CDR) Repository. The CDR Repository is a database repository which captures and organizes CDRs in a customer-friendly format from Event Processing Systems (EPS) and provides a convenient and responsive interface to CSG’s Electronic Bill Payment and Presentment (EBPP) for the retrieval of the CDRs for display.  The terms and conditions for CSG-hosted or Customer-hosted CDR repositories are applicable for the APC Commercial Upgrade.  Customer will have the flexibility to use CDR for any account with telephone lines, regardless of the number of lines on the account. The following recurring fees shall be charged for the CDR Repository:

*** Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission.

Price Breakdown:

Service	One-Time	Monthly
CSG Hosted Solution: DB Server Hardware, Software and Server Support		$*********
EPS  Processing fee for non-billable CDRs (per the Master Agreement) (Note 1)		$****** *** ***
Software Maintenance - Post production support		$******** (** ***** at $****** per ****** per ****)

Note 1: The Processing Fee per *** (**** ****** ******) shall be ********** by ****** ******* (**%) per *** from the date of implementation through ******** *** ****.  Thereafter, the contractual rate per *** **** ** *******.  The recurring ******* fees provided in this Amendment supersede the recurring ******* fees provided in SOW #2300212.

6. Termination of License.  

(a)  After *** (*) **** of production use of the license, if CSG does not meet Customer’s commercial business needs, as mutually determined by CSG and Customer, Customer will have the right, no less than ****** (**) ****' ***** to the expiration of the then-current ****** Maintenance term, to provide written notice to CSG of its intent to terminate its license to use the ACP Commercial Upgrade, and, thereafter, Customer shall not be responsible for any further payment of fees not then due and owing upon the effective date of termination relative to the license or the ****** Maintenance, but Customer shall not be entitled to any refund of any previously paid ****** Maintenance or license fees.  

(b) If Customer elects to terminate for convenience at any time prior to making full payment of the license fees hereunder, Customer may do so at any time by paying the remaining license fees in accordance with this Amendment (refunds of paid maintenance fees are not available), but Customer shall not be responsible for any additional ****** Maintenance not then due and owing upon the effective date of termination.  

(c)  Customer may elect to migrate its commercial business customers to other non-CSG platforms at any time, so long as the license fees and corresponding ****** Maintenance fees for the ACP Commercial Upgrade are paid in full.

THIS AMENDMENT is executed on the day and year last signed below (the “Effective Date”).

CHARTER COMMUNICATIONS HOLDING COMPANY, LLC (“CUSTOMER”) By: Charter Communications, Inc., its Manager	CSG SYSTEMS, INC.(“CSG”)
By: /s/ Joseph R. Stackhouse	By:  /s/ Joseph T. Ruble
Title:  SVP	Title:  E.V.P. & General Counsel
Name:  Joseph R. Stackhouse	Name:  Joseph T. Ruble
Date:  5-7-09	Date:  5-7-09

*** Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission.

Exhibit C-6(a)

CSG ACP COMMERCIAL  UPGRADE

ACP Commercial Upgrade Definition.  

The ACP Commercial Upgrade is a series of operational and functional enhancement projects packaged as a onetime platform upgrade.  It is an upgrade to the existing ACP and ACP-V platform on which residential services are provided and, therefore, Customers obtaining the Upgrade platform will continue to be subject to the terms, conditions and pricing of the ACP platform services.  Commercial accounts shall mean an account with **** (*) ********* ***** or more, with ** ***** ** ***** *****, HIS or video commercial accounts or an account designated by Customer as a commercial account.  

ACP Commercial Upgrade Description.

The solution will add the necessary operational efficiency improvements and new features to support CSG customers wanting to offer commercial services to the market place.  The solution is built atop the existing ACP and ACP Voice infrastructure and will, therefore, provide comparable functionality as ACP and ACP Voice but will be tuned to appropriately scale to meet the more demanding needs of larger commercial account structures.  Additionally, there are a number of commercial specific functional enhancements that are incremental to the existing solution capabilities.  The solution is tailored to meet the unique needs of the Very Small Business (VSB), Small Offices Home Offices (SOHOs), and Small to Medium Businesses (SMBs) customer segments.

The ACP Commercial Upgrade is intended to support a single Customer/Location structure capable of supporting 1-30 voice lines and/or trunking service(s).  Larger account structures can be achieved via CSG’s current Account Hierarchies functionality in which multiple individual accounts can be aggregated into a larger account structure.

The ACP Commercial Upgrade will be delivered over two major CSG software releases and will include the following:

Release 3 – 2009

• Performance Tuning and Operational Engineering

o Enhancements and refactoring of the following application components:

-

- Order Management-Better management of the order items and efficient order processing

- Interfaces – Interface message sizes will increase for larger commercial Accounts and therefore changes to the message buffer size and processing time out values will be adjusted to accommodate the larger Order payloads.

- Database Model – Modifications to the data model, changes to trigger logic, and use of latest efficient database constructs and technology

o Account Inventory Item Governors – Provides the ability to limit the number of inventory items (e.g. Telephone Numbers) supported for a given account type (i.e. Residential vs. Commercial)

Release 1 – 2010:

• Service Code enhancements

o Rate changes will be supported for Bulk Services where the rate does not differ from new default rate

o Security support for Individual Case-based Pricing (ICP) for situations that call for contracted rates that vary from new standard default rate

o New Commercial Services filter will be implemented to filter the list of available service (i.e. present residential services or commercial services or both)

• Distinct Residential and Commercial workflows

o Customer Records will be identified and tagged in the Customer/Account setup process as either Residential or Commercial

- Commercial specific ACSR® OWF modifications will be made to expose the new 50 character Company Name, and Responsible Party fields.  (NOTE – invoice and envelope design changes may be required to accommodate a new Address Information Block when electing to enable the new feature.)

- Service Classification and Availability rules will be enhanced to account for new Customer/Account Type filter values (i.e., present residential services, commercial services, or both)

• Enhancements to Telephone Number Inventory Management

*** Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission.

o Residential and Commercial TN Inventories will be managed by a common TN Inventory Management System (i.e. ACPV BackOffice) 

- Consistent processes, management, and reporting functions

o Enhanced capabilities to search Telephone Number inventory for contiguous number blocks

o Capability to reserve TN blocks to Accounts via ACSR (security controlled)

o Ability to propagate same parameter values to all the parameters belonging to the multiple instances of the same catalog

• Invoice and Statement requirements to support up to ** ****** ********* **** ***** and additional commercial information

o Support for up to ** ****** ********* **** *****

- Client driven Statement Form Types will support custom and tailored invoice formats for different business segments and verticals; provided, however, that efforts to develop a client driven Statement Form Type will be covered in a separate statement of work, signed by CSG and Customer

o Support for new 50 character Company Name and Responsible Party attributes in Commercial Account setup workflow, and provide options for new Envelope Name/Address Block

- Note – may require design changes with CSG’s Output Solutions Center which will be covered in a separate statement of work signed by CSG and Customer

o Ability to summarize and prioritize the statement display of services, packages, installs, deposits, prorates, offers, bundles, products, and standalone entities

- Detailed Account Hierarchy Control Account statements will support the summary of Services, Packages, Installs, Deposits, and Prorates

o Provide the ability to capture an “Alternate Service Descriptor” on a per account or account item basis for customer charge reconciliation

- Examples include Purchase Order Numbers, Contract IDs, Sales Channel Identifiers, etc.

o

• Support for Commercial Electronic Bill Presentment and Payment (EBPP) options via CareExpress

o Commercial account enrollment, and EBPP functions

o Electronic invoice download capability

• (Optional) compatible upgrade to new EAL System

EX-10.25C

Pages where confidential treatment has been requested are stamped “Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission,” and places where information has been redacted have been marked with (***).

Exhibit 10.25C

FOURTH AMENDMENT

TO

AMENDED AND RESTATED

CSG MASTER SUBSCRIBER MANAGEMENT SYSTEM AGREEMENT

BETWEEN

CSG SYSTEMS, INC.

AND

CHARTER COMMUNICATIONS HOLDING COMPANY, LLC

This Forth Amendment (the “Amendment”) is made by and between CSG Systems, Inc., a Delaware corporation (“CSG”) and Charter Communications Holding Company, LLC, a Delaware limited liability company (“Customer”).  CSG and Customer entered into that certain Amended and Restated CSG Master Subscriber Management System Agreement dated February 9, 2009 (the “Agreement”), and now desire to amend the Agreement in accordance with the terms and conditions set forth in this Amendment.  If the terms and conditions set forth in this Amendment shall be in conflict with the Agreement, the terms and conditions of this Amendment shall control.  Any terms in initial capital letters or all capital letters used as a defined term but not defined in this Amendment shall have the meaning set forth in the Agreement.  Upon execution of this Amendment by the parties, any subsequent reference to the Agreement between the parties shall mean the Agreement as amended by this Amendment.  Except as amended by this Amendment, the terms and conditions set forth in the Agreement shall continue in full force and effect according to their terms.

CSG and Customer agree to the following as of the Effective Date:

1. Customer desires to obtain from CSG the right to use an additional ***** ******* ************ (***) Third Party Communications Software for Voice Services Licenses ("Third Party Communications Licenses for Voice Services") for use in the test database (db) CHTT.  Accordingly, for the fees set forth in Schedule F, "CSG Services," "Processing," "Ancillary Voice Services," Item A, of the Agreement, the number of Third Party Communications Licenses for Voice Services for use in the test database (db) CHTT will be increased from *** ******* *********** (***) to **** ******* (***), effective as of the Effective Date.

2. Customer desires to obtain from CSG the right to use *****  (**) ***** ***** Communications Software for CSG CIT®  Licenses ("Third Party Communications Licenses for CIT").  Accordingly, for the fees set forth in Schedule F, "CSG Licensed Products," "Call Center, Installation and Other Associated Items," Item 12, of the Agreement, the number of Third Party Communications Licenses for CIT will be (**), effective as of the Effective Date.

3. Customer desires to obtain from CSG the right to use and CSG shall develop, license and provide the "Retention Pop-Up" application, as a customized interim solution.  Development of the Retention Pop-Up application shall be completed in accordance with the SOW to be executed by the parties hereto titled "Retention Pop-Up Application and Interface to CIT" (CSG document no. 2300396) (the "Retention Pop-Up SOW").  Customer will transition from using the Retention Pup-Up application when Customer begins to use CSG's Product Configurator with Offer Management solution.

4. Accordingly, for the fees set forth below, CSG will develop, deliver, license and support the Retention Pop-Up application solution that will be capable of presenting appropriate primary and secondary retention offers to Customer's CSRs for Customer-defined subscribers' accounts.

Schedule F, Fees, is modified by adding the following fees:

CSG shall provide the hosted Retention Pop-Up application for the following fees:

Description of Item/Unit of Measure	Frequency	Fee
A.   Documentation, Development, Testing, Installation, and Deployment of the "Retention Pop-Up" application and interface updates	*** ****	$*********
B.  SmartLink BOS Integration and Certification for CIT web service	*** ****	$********
C.   Support (Note 1) (Note 2)	******	$*********

*** Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission.

Note 1.****** Support Fees will be paid in advance upon Installation of the CIT web service and ******** thereafter.

Note 2.  ****** support includes support for updates to code needed for any ACSR/CCS releases that occur during the ****** period and fixing bugs that may occur in use of the Retention Pop-Up application.

5. In consideration of Customer's agreement to pay the documentation, development, testing, installation, and deployment Fees in 4(A) above, should Customer begin to incur Technical Services fees in relation to the production implementation of CSG's Product Configurator with Offer Management solution within *** (*) **** of execution of the Retention Pop-Up SOW, Customer shall be invoiced based upon a ******* ****** **** for such Technical Services.  The ********* in Customer's ****** ****, which shall be determined and documented in a Statement of Work for Technical Services related to the Product Configurator with Offer Management implementation, shall be ***** ******* (**%) of the documentation, development, testing, installation, and deployment Fees for the Retention Pop-Up solution; i.e., the one time Fee of $********** will be discounted in the amount of $********* (the "Product Configurator with Offer Management Technical Services Discount").  In the event that Product Configurator with Offer Management implementation is not completed during the ****** (**) ***** period following commencement of the Technical Services related to the Product Configurator with Offer Management implementation, any remaining balance of the Product Configurator with Offer Management Technical Services Discount **** ****** **** *** ****.

THIS AMENDMENT is executed on the day and year last signed below (the “Effective Date”).

CHARTER COMMUNICATIONS HOLDING COMPANY, LLC (“CUSTOMER”) By: Charter Communications, Inc., its Manager	CSG SYSTEMS, INC.(“CSG”)
By: /s/ Joseph R. Stackhouse	By:  /s/ Robert M. Scott
Title:  SVP	Title:  EVP
Name:  Joseph R. Stackhouse	Name:  Robert M. Scott
Date:  6-5-09	Date:  6-24-09

EX-10.25D

Pages where confidential treatment has been requested are stamped “Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission,” and places where information has been redacted have been marked with (***).

Exhibit 10.25D

FIFTH AMENDMENT

TO

AMENDED AND RESTATED

CSG MASTER SUBSCRIBER MANAGEMENT SYSTEM AGREEMENT

BETWEEN

CSG SYSTEMS, INC.

AND

CHARTER COMMUNICATIONS HOLDING COMPANY, LLC

This Fifth Amendment (the “Amendment”) is made by and between CSG Systems, Inc., a Delaware corporation (“CSG”), and Charter Communications Holding Company, LLC, a Delaware limited liability company (“Customer”).  CSG and Customer entered into that certain Amended and Restated CSG Master Subscriber Management System Agreement dated February 9, 2009, as amended (the “Agreement”), and now desire to further amend the Agreement in accordance with the terms and conditions set forth in this Amendment.  If the terms and conditions set forth in this Amendment shall be in conflict with the Agreement, the terms and conditions of this Amendment shall control.  Any terms in initial capital letters or all capital letters used as a defined term but not defined in this Amendment shall have the meaning set forth in the Agreement.  Upon execution of this Amendment by the parties, any subsequent reference to the Agreement between the parties shall mean the Agreement as amended by this Amendment.  Except as amended by this Amendment, the terms and conditions set forth in the Agreement shall continue in full force and effect according to their terms.

CSG and Customer agree to the following as of the Effective Date:

1. In exchange for deployment of Workforce in the markets in which it is used as of the Effective Date of the Agreement through December, 2014:

1.1 CSG agrees to provide implementation for up to and including *** (*) *********** ******* (**) at ** **** to Customer (excluding Reimbursable Expenses, if any) subject to terms and conditions for such implementation (including the implementation timeframes) to be set forth in a mutually agreeable statement(s) of work executed by the parties (standard timeframe of a Workforce Express implementation is *** ******* ****** (***) ****);

1.2CSG agrees to provide up to ***** (*) ** consolidations at ** **** to Customer (excluding Reimbursable Expenses, if any)subject to terms and conditions for such consolidations ( including consolidation timeframes) to be set forth in a mutually agreeable statement(s) of work, executed by the parties; and

1.3CSG agrees to create new Workforce Express "site" structures, for a maximum of *** (*) Customer Workforce Express ******** at ** **** to Customer (excluding Reimbursable Expenses, if any), provided that the creation of such new site structures (including timeframes) will be described in detail in a mutually agreeable statement(s) of work, executed by the parties.

2. Note 3 in Schedule F, III. CSG Licensed Products, Section A. Workforce Management, is deleted in its entirety and replaced as follows:

"Note 3:  Customer agrees to deploy Workforce through December 2014 in the markets in which it is used, as of the Effective Date

(the “WFX Territory”)."

3.The following sentence shall be inserted after the final sentence in Note 6 in Schedule F, III. CSG Licensed Products, Section A. Workforce Management:

Notwithstanding and without limiting or otherwise abrogating Customer’s obligations to pay the BSC for Connected Subscribers, except for charges or fees related to implementation, development or future products and services there shall be ** *********** ********* ********** ******* **** for/with respect to any Connected Subscribers in ****** ** *** *** ***** ** ******* ***** ********* ** ******** after the Conversion Date.

*** Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission.

THIS AMENDMENT is executed on the day and year last signed below (the “Effective Date”).

CHARTER COMMUNICATIONS HOLDING COMPANY, LLC (“CUSTOMER”) By: Charter Communications, Inc., its Manager	CSG SYSTEMS, INC.(“CSG”)
By: /s/ Joseph R. Stackhouse	By:  /s/ Robert M. Scott
Title:  SVP Customer Ops	Title:  EVP
Name:  Joseph R. Stackhouse	Name:  Robert M. Scott
Date:  8-5-09	Date:  8/10/09

EX-10.25E

Pages where confidential treatment has been requested are stamped “Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission,” and places where information has been redacted have been marked with (***).

Exhibit 10.25E

SIXTH AMENDMENT

TO

AMENDED AND RESTATED

CSG MASTER SUBSCRIBER MANAGEMENT SYSTEM AGREEMENT

BETWEEN

CSG SYSTEMS, INC.

AND

CHARTER COMMUNICATIONS HOLDING COMPANY, LLC

This Sixth Amendment (the “Amendment”) is made by and between CSG Systems, Inc., a Delaware corporation (“CSG”), and Charter Communications Holding Company, LLC, a Delaware limited liability company (“Customer”).  CSG and Customer entered into that certain Amended and Restated CSG Master Subscriber Management System Agreement dated February 9, 2009, as amended (the “Agreement”), and now desire to further amend the Agreement in accordance with the terms and conditions set forth in this Amendment.  If the terms and conditions set forth in this Amendment shall be in conflict with the Agreement, the terms and conditions of this Amendment shall control.  Any terms in initial capital letters or all capital letters used as a defined term but not defined in this Amendment shall have the meaning set forth in the Agreement.  Upon execution of this Amendment by the parties, any subsequent reference to the Agreement between the parties shall mean the Agreement as amended by this Amendment.  Except as amended by this Amendment, the terms and conditions set forth in the Agreement shall continue in full force and effect according to their terms.

CSG and Customer agree to the following as of the Effective Date:

1. The Agreement shall be amended such that all references to revenue assurance shall be deleted in their entirety and replaced with CSG's Event Reporting Systems ("ERS").

2.  Accordingly, Schedule F, Fees, CSG SERVICES, I. (c) Ancillary Voice Services, is modified by adding the following fees:

Description of Item/Unit of Measure	Frequency	Fee
A.  Additional ERS User License (per ****)	*******	$*****
B.  Implementation (per ********)	*** *******	*****

Note:  For clarification purposes, the initial **** (*) *** user licenses shall be provided at ** **** to Customer, effective as of the date upon which implementation is complete.

3. Customer desires to obtain from CSG and CSG desires to provide modification/upgrades to Customer’s CSG Vantage® partition to add *** (*) ********** to accommodate increased processing demands.

4. Note 5 to Schedule F, Fees, CSG LICENSED PRODUCTS, II B., entitled “CSG Vantage Plus (Note 4, Note 5)”, of the Agreement provides that any modifications/upgrades to the node to account for increased processing demands subsequent to the Effective Date of the Agreement shall be set forth in a separately executed mutually agreeable amendment for such modifications/upgrades

5. Accordingly, Schedule F, Fees, CSG LICENSED PRODUCTS, II B., entitled “CSG Vantage Plus (Note 4, Note 5)”, is modified by adding the following fees for the addition of *** (*) ********** to Customer’s CSG Vantage partition:

Description of Item/Unit of Measure	Frequency	Fee
2.     Add *** (*) ********** to CSG Vantage partition	********	$****** ***** $****** *********
●  ****** maintenance of the *** (*) **********	********	**% *** *** ********* ($***** ***** $***** *********)

*** Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission.

THIS AMENDMENT is executed on the day and year last signed below (the “Effective Date”).

CHARTER COMMUNICATIONS HOLDING COMPANY, LLC (“CUSTOMER”) By: Charter Communications, Inc., its Manager	CSG SYSTEMS, INC.(“CSG”)
By: /s/ Joseph R. Stackhouse	By:  /s/ Robert M. Scott
Title:  SVP Customer Ops	Title:  EVP
Name:  Joseph R. Stackhouse	Name:  Robert M. Scott
Date:  8-5-09	Date:  8/10/09

EX-10.25F

Pages where confidential treatment has been requested are stamped “Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission,” and places where information has been redacted have been marked with (***).

Exhibit 10.25F

SEVENTH AMENDMENT

TO

AMENDED AND RESTATED

CSG MASTER SUBSCRIBER MANAGEMENT SYSTEM AGREEMENT

BETWEEN

CSG SYSTEMS, INC.

AND

CHARTER COMMUNICATIONS HOLDING COMPANY, LLC

This Seventh Amendment (the “Amendment”) is made by and between CSG Systems, Inc., a Delaware corporation (“CSG”), and Charter Communications Holding Company, LLC, a Delaware limited liability company (“Customer”).  CSG and Customer entered into that certain Amended and Restated CSG Master Subscriber Management System Agreement dated February 9, 2009, as amended (the “Agreement”), and now desire to further amend the Agreement in accordance with the terms and conditions set forth in this Amendment.  If the terms and conditions set forth in this Amendment shall be in conflict with the Agreement, the terms and conditions of this Amendment shall control.  Any terms in initial capital letters or all capital letters used as a defined term but not defined in this Amendment shall have the meaning set forth in the Agreement.  Upon execution of this Amendment by the parties, any subsequent reference to the Agreement between the parties shall mean the Agreement as amended by this Amendment.  Except as amended by this Amendment, the terms and conditions set forth in the Agreement shall continue in full force and effect according to their terms.

CSG and Customer agree to the following as of the Effective Date:

1. Customer desires to obtain from CSG and CSG desires to provide its Mail Trace service. Therefore, for the fees set forth in Schedule F,  Schedule C, Recurring Services, Exhibit C-2, Print and Mail Services, is modified by adding the following thereto:

6.CSG Mail Trace.  Mail Trace is CSG’s mail tracking product that uses a special barcode to track letter-size mail through the USPS system at the piece level.  CSG offers Mail Trace on both outgoing and incoming mail.  As the piece travels through the mail, data such as time, date and location are recorded on USPS equipment and sent to CSG.  Mail Trace data is accessible via DirectNet, ACSR, and/or a daily file on the Customer’s ftp outgoing site.  Optional Mail Trace features include populating Vantage tables and utilizing ACP settings for the automatic delay of delinquency actions based on Mail Trace data.

2. Schedule F, CSG Services; Section III entitled “CSG Print and Mail Services”; Direct Solutions (Print and Mail) shall be amended, upon execution of this Amendment, Subsection 7 entitled Other Print and Mail Ancillary Service Fees, by adding “Mail Trace Services” and the following fees:

Description of Item/Unit of Measure	Frequency	Fee
d)Mail Trace
i)Mail Trace – Start-up (Note 1)	*** *******	$********
ii)Processing Fee (per *********)	*******	$******
iii)Optional Automated Delinquency Delay Service (per *********) (Note 2)	*******	$******
iv)Mail Trace – Data File Restoration (Note 3)	*** *******	$*****
v)Mail Trace Mailer ID (MID) Fee (Note 4)	********	$********
vi)Vantage
§Loading of Optional Mail Trace Tables to Vantage (per ******)	*** *******	$********
§Disk Storage (per ********) for Optional Mail Trace Table ($*** **** per ********)	*******	$******

Note 1: Mail Trace gives Customer the ability to track mail pieces through the USPS by adding PLANET (Postal Alpha Numeric Encoding Technique) coding as a bar code to the statement.  The set-up charge is for a ****** ********* format for all sys/prins and includes redesign of statement format, set-up of user hierarchies and generation of daily scan data files.  Customer can elect to track outbound, inbound, or both.

*** Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission.

Note 2:Additional RIM (Remit in Mail) fields in CCS® allow Customer to (i) select which delinquency actions to suspend, and (ii) identify the time period for suspension; provides Customer with additional RIM fields in SSB_TABLE in CSG Vantage® that correspond to the S12 screen and are updated once a day with nightly cycle.  Fields include:

(a) RIM_CNT_SBB:  Shows the number of remits CSG has received for the account.

(b) RIM_CURR_DTE_SBB:  Shows the date of the most recent remit that CSG has received.

(c) RIM_ORIG_DTE_SBB:  Identifies the date of the first remit that CSG received.

Note 3: The daily flat file is available to Customers for *********** (**) *****.  Thereafter, files are archived for ****** (**) ****.  Should Customer require CSG to restore an archived data file, Customer shall pay the Data File Restoration fee.

Note 4: The Mail Trace MID (Mailer ID) Fee is a USPS subscription fee for the CONFIRM service.  Customer may have more than one MID, in which case Customer shall pay the ****** fee for each MID. The fee reflected above is the then-current rate from the USPS (which is a pass-through fee).  In the event the USPS either increases or decreases this fee, CSG shall have the right to pass along such changes to Customer.

THIS AMENDMENT is executed on the day and year last signed below (the “Effective Date”).

CHARTER COMMUNICATIONS HOLDING COMPANY, LLC (“CUSTOMER”) By: Charter Communications, Inc., its Manager	CSG SYSTEMS, INC.(“CSG”)
By: /s/ Tracy L. Pitcher	By:  /s/ Joseph T. Ruble
Title:  VP Customer Operations	Title:  EVP General Counsel
Name:  Tracy L. Pitcher	Name:  Joe Ruble
Date:  08/28/09	Date:  9-2-09

EX-10.25G

Pages where confidential treatment has been requested are stamped “Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission,” and places where information has been redacted have been marked with (***).

Exhibit 10.25G

EIGHTH AMENDMENT

TO

AMENDED AND RESTATED

CSG MASTER SUBSCRIBER MANAGEMENT SYSTEM AGREEMENT

BETWEEN

CSG SYSTEMS, INC.

AND

CHARTER COMMUNICATIONS HOLDING COMPANY, LLC

This Eighth Amendment (the “Amendment”) is made by and between CSG Systems, Inc., a Delaware corporation (“CSG”), and Charter Communications Holding Company, LLC, a Delaware limited liability company (“Customer”).  CSG and Customer entered into that certain Amended and Restated CSG Master Subscriber Management System Agreement dated February 9, 2009, as amended (the “Agreement”), and now desire to further amend the Agreement in accordance with the terms and conditions set forth in this Amendment.  If the terms and conditions set forth in this Amendment shall be in conflict with the Agreement, the terms and conditions of this Amendment shall control.  Any terms in initial capital letters or all capital letters used as a defined term but not defined in this Amendment shall have the meaning set forth in the Agreement.  Upon execution of this Amendment by the parties, any subsequent reference to the Agreement between the parties shall mean the Agreement as amended by this Amendment.  Except as amended by this Amendment, the terms and conditions set forth in the Agreement shall continue in full force and effect according to their terms.

CSG and Customer agree to the following as of the Effective Date:

1. CSG has had a change in its licensing model with the third party vendor for the sale of ****** ********.    While this change does not impact the services, fees or functional availability for either party, CSG shall no longer sublicense ****** * ******** and shall exchange Customer’s ****** * ******** for which it has made payment for Vantage User ID’s.  A Vantage User ID provides customer with access to the necessary interfaces, infrastructure and functionality to access Vantage.  Therefore, Customer’s **** ******* *********** (***) ****** * ******** shall be hereinafter referred to as Vantage User ID’s.  In addition all references to ****** * ******** and related fees in the Agreement shall be deleted.  

2. Customer agrees to purchase an additional ***** (**) Vantage User IDs.  Accordingly, for the fees set forth below, the number of Vantage User ID will be increased from **** ******* ***** ***** (***) to s** ******* ********* (***).  

3.Schedule F shall be amended to include the following fees Vantage User IDs:

Description of Item/Unit of Measure	Frequency	Fee
1.  Vantage User ID (Note 1) (Note 3)			*** **** ****** *******	$****** (Note 2)
2.  Vantage User Maintenance (Note 3)			*** **** ****** *******	$******

Note 1:  Includes delivery of Third Party Software (previously identified as ******* * *********) required to access the Vantage database

Note 2: A Vantage User ID may include one or multiple Sessions.  For example, a *** (**) ******* **** ** may submit up to *** (**) ******* ************** under a single Vantage User ID

Note 3:  Vantage User ID and Vantage User Maintenance will not be subject to ****** Fee Adjustments

THIS AMENDMENT is executed on the day and year last signed below (the “Effective Date”).

CHARTER COMMUNICATIONS HOLDING COMPANY, LLC (“CUSTOMER”) By: Charter Communications, Inc., its Manager	CSG SYSTEMS, INC.(“CSG”)
By: /s/ Brian M. Giuespie	By:  /s/ Joseph T. Ruble
Title:  Vice President	Title:  EVP - General Counsel
Name:  Brian M. Giuespie	Name:  Joe Ruble
Date:  05-Jan-2010	Date:  1-8-10

EX-10.25H

Pages where confidential treatment has been requested are stamped “Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission,” and places where information has been redacted have been marked with (***).

Exhibit 10.25H

NINTH AMENDMENT

TO

AMENDED AND RESTATED

CSG MASTER SUBSCRIBER MANAGEMENT SYSTEM AGREEMENT

BETWEEN

CSG SYSTEMS, INC.

AND

CHARTER COMMUNICATIONS HOLDING COMPANY, LLC

This Ninth Amendment (the “Amendment”) is made by and between CSG Systems, Inc., a Delaware corporation (“CSG”), and Charter Communications Holding Company, LLC, a Delaware limited liability company (“Customer”).  CSG and Customer entered into that certain Amended and Restated CSG Master Subscriber Management System Agreement dated February 9, 2009, as amended (the “Agreement”), and now desire to further amend the Agreement in accordance with the terms and conditions set forth in this Amendment.  If the terms and conditions set forth in this Amendment shall be in conflict with the Agreement, the terms and conditions of this Amendment shall control.  Any terms in initial capital letters or all capital letters used as a defined term but not defined in this Amendment shall have the meaning set forth in the Agreement.  Upon execution of this Amendment by the parties, any subsequent reference to the Agreement between the parties shall mean the Agreement as amended by this Amendment.  Except as amended by this Amendment, the terms and conditions set forth in the Agreement shall continue in full force and effect according to their terms.

CSG and Customer agree to the following upon the Effective Date:

1.  Customer hereby requests and CSG agrees to provide, directly or through CSG’s vendor(s), Precision eMail™, as a Recurring Service under the Agreement.  Therefore, upon execution of this Amendment, the following changes are hereby made to the Agreement:

a. Schedule C, “Recurring Services," and all other references to the Recurring Services in the Master Agreement shall also apply to Precision eMail™ as described in Exhibits C-7(a) and C-7(b) attached hereto; and

b. Schedule C, shall be amended to add the following:

Precision eMail™……….………………………………………….…………………..Exhibits C-7(a)(b)

2.Upon execution of this Amendment and pursuant to the terms and conditions of the Agreement, which include Exhibits C-7(a) and C-7(b), Schedule F shall be amended to include the following fees for the Precision eMail™ Service:

" CSG SERVICES; III. Payment Procurement; new Section F:  Precision eMail™"

Description of Item/Unit of Measure	Frequency	Fee
1.Implementation
a)Implementation Fee (Note 1)	*** ****	$*********
2.Recurring Fees
a)****** Subscription Fee (Note 2)	********	$*********
b)Bundle Fees Based on ****** Prepaid Volume, No Attachments (Note 3-5)
§********** ($****** per Precision eMail™; overage fee $****** per Precision eMail™)	********	$*********
§********** ($****** per Precision eMail™; overage fee $****** per Precision eMail™)	********	$*********
§********** ($****** per Precision eMail™; overage fee $****** per Precision eMail™)	********	$**********
§********** ($****** per Precision eMail™; overage fee $****** per Precision eMail™)	********	$**********
§********** ($****** per Precision eMail™; overage fee $****** per Precision eMail™)	********	$**********

*** Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission.

3.Professional Services	*** ****	*****
4.Precision eMarketing™
a)Targeted Ad Inserts	*** ****	**** *** ******** ****

Note 1: Precision eMail™ will be implemented in accordance with a mutually agreed upon statement of work, which will include timeframes for performance of implementation of the Service.

Note 2: The ****** Subscription Fee shall be ****** in the event Customer’s Annual Prepaid Volume is ********** or greater.

Note 3: Precision eMail™ bundles are sold in ****** bundles; for example: **** ******* ****** bundle rate = $**********.

Note 4: Overage fee will be invoiced ******* to Customer and will apply if Customer exceeds its ****** bundle without purchasing a new bundle.

Note 5:  Precision eMail™ must be used within the ****** (**) ***** period; provided, however, CSG will allow Customer ******* (**) ****** to use the initial purchase of Precision eMail™.

3.  CSG anticipates delivery of the Customer requested enhancements in Release 2 of 2010 (currently scheduled for July, 2010).  Notwithstanding CSG's representation to deliver such enhancements and Customer's right to accept them, the forgoing timeframe may be impacted due to circumstances not foreseen at the time this Amendment is executed, and therefore, such enhancement delivery timeframe may be extended in CSG’s sole discretion.  Customer will be informed of such an extension and such revised delivery timeframe, which will be based on the CSG release schedule and the dates provided for those releases.  The aforementioned Customer enhancements are as follows:

a.Integration with CIT in order to enable (i) agent visibility into Customer's customer receipt of e-mail messages and (ii) agent the ability to instantly push Customer’s e-mail to Customer's customer; and

b.Suppression of the CSG call if the appointment is made up to a *********** (**) **** timeframe of the appointment.

4.  In the event CSG is unable to provide Customer with the enhancements described in paragraph 3 of this Amendment within the timeframes provided in paragraph 3 of this Amendment and without relieving CSG of its obligation to deliver such enhancements, CSG and Customer agree that CSG will provide the applicable of the following sole and exclusive remedies:

a.Integration with CIT - CSG will provide a credit on Customer’s next monthly invoice of the $****** Precision eMail™ Implementation fee, as referenced in Section 1.a of the table above.

b.Suppression of the CSG call - for each month this enhancement is delayed, the “per Precision eMail™” fee, as referenced in Section 2.b of the table above, for the appointment e-mails relative to the enhancement will be credited on Customer’s monthly invoice. 

THIS AMENDMENT is executed on the day and year last signed below (the “Effective Date”).

CHARTER COMMUNICATIONS HOLDING COMPANY, LLC (“CUSTOMER”) By: Charter Communications, Inc., its Manager	CSG SYSTEMS, INC.(“CSG”)
By: /s/ Joseph R. Stackhouse	By:  /s/ Joseph T. Ruble
Title:  SVP	Title:  EVP - General Counsel
Name:  Joseph R. Stackhouse	Name:  Joe Ruble
Date:  12-30-09	Date:  1-8-10

*** Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission.

ATTACHMENT 1

Exhibit C-7(a)

Precision eMail™

A.PRODUCT DESCRIPTION

CSG’s Precision eMail™ is a web based email application that allows for real-time trigger or batch sends for transactional or campaign based email messages while providing real-time reporting on each send.  In addition, Precision eMail™ offers a business rules engine capable of creating dynamic targeted content within the email message in order to deliver unique content to each of Customer's subscribers.  Precision eMail™ and any supplemental components (“Modules”) will be implemented by CSG for Customer in a mutually agreed upon statement of work.

B.BASIC COMPONENTS OF PRECISION eMail™

Content Management:

Emails  -  Precision eMail™ is a type of email message delivered to Customer's Precision eMail™ subscribers.  Customer can create "batch" and "triggered" Precision eMail™ interactions. 
Templates – A template is a defined layout that allows Customer to create a Precision eMail™ message.
Portfolio - A portfolio is a single entry point to manage the image, document, and media files that Customer uses and refers to in Customer's Precision eMail™.  Customer is able to see all of its stored digital assets together in the portfolio.
Content library – The content library is a folder that allows Customer to create and store static or dynamic content to be used in a Precision eMail™ message.
Surveys – The surveys feature allows Customer to create surveys that can be included in a Precision eMail™ message or landing page.

Subscriber management:

Lists - A list is a list of Customer's subscribers who have provided their email address(es) to Customer (i.e., "opted-in") for the purpose of receiving email messages from Customer and its service providers, including but not limited to Precision eMail™.
Groups - A group is a segment of a list.
Profile Management – Profile management is an attributes file which contains the attributes associated with Customer's subscribers in an account (up to one hundred fifty (150) per account).
Data Extensions - A data extension is a table within the Precision eMail™ database that contains Customer’s data. Usually, the data that Customer retains in a data extension relates to Customer's subscribers but does not fit within Customer's subscribers profile attributes.
Data Filters - Data filters provide a more sophisticated list segmentation than is available with the groups feature.  In addition to Customer's subscriber lists, data filters will allow Customer to segment other types of lists that Customer maintains in its data extensions.
Dynamic Content - With dynamic content boxes, multiple versions of a single content box exist; the version that will be seen by a Customer's subscriber will depend on such specific subscriber’s attributes.

Interactions:

Activities - Activities give Customer the ability to automate work that Customer does in Precision eMail™. Together with Messages and Programs, Activities can perform many of Customer’s recurring processes.
Messages - Messages give Customer the ability to select from a variety of channels (including without limitation email messaging) through which Customer will communicate with Customer’s subscribers.  Together with Activities and Programs, Messages can perform many of Customer’s recurring processes automatically.
Batch:  A batch Message send goes to Customer's subscribers that Customer has identified and at a time specified by Customer.
Trigger: A triggered Message send goes to Customer in response to Customer's subscriber's action.
Programs - Programs give Customer the ability to automate many recurring processes.  At a minimum, Customer will have the ability to create, schedule, start, stop, and skip individual scheduled instances of a Program in Precision eMail™.

*** Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission.

Send Management:

Sender Profiles -Sender Profiles allow Customer to create specific “from” name and email addresses to be used when sending Precision eMail™.

Delivery Profiles –  Delivery Profiles allow Customer to create the footer and header message to be applied to a Precision eMail™ message.

Send Classification– Send Classifications allow Customer to mark each Precision eMail™ as either transactional or commercial.

Transactional Sends -Transactional Precision eMail™ messages, per CAN-SPAM, are primarily Precision eMail™ that "facilitates, completes, or confirms a commercial transaction that the recipient has previously agreed to enter into with the sender."
Commercials Sends -Commercial Precision eMail™ messages, per CAN-SPAM, are "any electronic mail message the primary purpose of which is the commercial advertisement or promotion of a commercial product or service."  Commercial messages must include a mechanism to unsubscribe, the physical mailing address of the sender, and (if unsolicited) a notice of advertisement.

Private IP and Domain -Each Precision eMail™ account allows Customer to specify a domain name to use with Customer’s subscribers' accounts as well as establishing Customer’s own IP address.

Tracking and Reporting – Tracking and Reporting provides for real-time reporting of Precision eMail™ deliverability and tracking of user interaction per Precision eMail™ message.

API – Set of web services that allows Customer to pass real-time Triggers and Batch sends via an external source.

C.DESIGNATED ENVIRONMENTS

“Designated Environment,” means the current combination of other computer programs and hardware equipment that CSG specifies for use with Precision eMail™, as identified on CGS’s website at https://my.csgsupport.com.  Customer will use commercially reasonable efforts to keep its hardware and software in conformance with the Designated Environment specifications that CSG may provide from time to time.  

D.PRECISION eMAIL™ INFORMATION

Information regarding Precision eMail™, including information about use, availability and service levels, can be found at CSG’s website at https://my.csgsupport.com.

*** Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission.

ATTACHMENT 2

Exhibit C-7(b)

Precision eMail™

TERMS AND CONDITIONS

Subject to the terms and conditions of the Agreement, as modified by this Exhibit, CSG will provide Precision eMail™ to Customer, and Customer engages CSG to provide such Product for Customer's use.  In the event of a conflict between this Exhibit and the Agreement, the terms and conditions of this Exhibit only with respect to CSG’s provision and Customer’s use of Precision eMail™, shall prevail.

1. Definitions.

1.1 “Product” for purposes of this Exhibit, shall mean Precision eMail™, an electronic access to CSG’s vendor's email marketing software over a computer network and related technical support services.  

2. Customer Use.  Customer may use Precision eMail™ only in and for Customer’s own internal purposes and business operations.  Customer may not use Precision eMail™ in any manner for any third party (other than for Customer’s customers as provided herein).  No license or right to use, reproduce, translate, rearrange, modify, enhance, display, sell, lease, sublicense or otherwise distribute, transfer or dispose of Precision eMail™ accessed by Customer, in whole or in part, is granted, except as expressly provided in this Amendment.  Customer shall not reverse engineer, decompile, or disassemble the Precision eMail™ application software.  Nothing in this Agreement will entitle Customer to access or use the source code of Precision eMail™.

3. Pricing.  Precision eMail™ will be provided by CSG to Customer for the fees set forth in Schedule F of the Agreement.

3. Indemnification.  Subject to Article 7 of the Agreement entitled “Indemnity,” Customer shall indemnify and hold CSG, its applicable vendors, and their officers, directors, employees and agents, harmless from and against any claims, losses, damages, liabilities, costs or expenses of any nature (including reasonable attorney’s fees) suffered or incurred by any of them to the extent that such are caused by or arise in connection with (i) Customer’s failure to comply with applicable law in relation to its use of Precision eMail™, (ii) CSG’s or its vendor’s use, in connection with the performance of Precision eMail™ and to the extent such use is authorized by this Amendment, of any email addresses, Customer's subscribers and use information, or other information that CSG or its vendor(s) obtains from Customer's subscribers for the purpose of providing Precision eMail™ to Customer, (iii) any content provided by Customer and used in conjunction with Precision eMail™, or (iv) any newsletters, or other materials sent by Customer using Precision eMail™.  

4. Customer's Representations and Warranties.  

Customer represents and warrants to CSG that:

a. Customer’s agreement to engage CSG to provide Precision eMail™ does not violate any agreement or obligation between Customer and any third party.

b. To the best of Customer’s knowledge, neither any information delivered by Customer nor Customer’s performance hereunder will infringe on any copyright, patent, trade secret or other intellectual property right held by any third party.

c. Customer shall not use Precision eMail™ in a manner that violates any international, federal, state or local law or regulation relating to individual privacy or the distribution of Precision eMail™ messages.  Customer shall not use Precision eMail™ for purposes of, or transmit via Precision eMail™,  (i) any unlawful, fraudulent, libelous, defamatory, obscene, pornographic, profane, threatening, abusive or otherwise objectionable information of any kind, including without limitation any transmissions constituting or encouraging conduct that would constitute a criminal offense, give rise to civil liability or otherwise violate any local, state, national or foreign law, including without limitation the U.S. export control laws and regulations; (ii) any chain letters, pyramid schemes or other deceptive, misleading and/or fraudulent content, (iii) any unsolicited commercial or non-commercial communications, (iv) any emails with deceptive, misleading or false subject lines or header

*** Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission.

information that makes it difficult to identify the initiator of PrecisioneMail™, or (v) any information containing a virus, Trojan horse, worm, or other harmful component.   

d. Customer shall be solely responsible for any damages from Customer’s breach of the obligations and representations and warranties in this Exhibit.

5. Customer shall ensure that each person as to whom addresses are provided to CSG by Customer (i) has been or will be given notice of Customer’s privacy policy (which policy shall not constitute an unfair or deceptive trade practice or be contrary to any privacy laws or requirements), (ii) has been or will be given a choice with respect to the use by Customer of such information for which applicable law requires Charter to obtain such person’s consent, (iii) has been or will be given access to information collected about such person to the extent such access is required by applicable law, (iv) can or will be categorized as an “opt-in” recipient by his, hers or its agreement (evidence of which may be written, electronic or other affirmative election) with Customer to receive such information via Precision eMail™, and (iv) has not and will not have notified Customer of his, hers or its desire not to receive Precision eMail™ (i.e., no such person has “opted out” of the receipt of Precision eMail™ with respect to Customer or its products or services). Upon notification to Customer from any person that such person desires not to receive Precision eMail™ or any of Customer's respective products or services, Customer will promptly unsubscribe such recipient. Customer has reviewed the Anti-Spam Policy and initialed and executed the Anti-Spam Certification set forth in Attachment 1, attached hereto and made a part hereof.

6. CSG’s Representations and Warranties.  CSG represents and warrants to Customer that:

a. CSG’s agreement to provide Precision eMail™ to Customer does not violate any agreement or obligation between CSG and any third party.

b. To the best of CSG’s knowledge, its provision of Precision eMail™ does not infringe any copyright, patent, trade secret or other intellectual property right held by any third party.

7. Certifications and Acknowledgements.  Customer certifies that it understands and acknowledges that:

a. CSG or its vendor(s) may, at its sole discretion, refuse to distribute any Precision eMail™ content or other information provided by Customer that contains information that CSG or its vendor(s) has a reasonable basis to believe to be defamatory, infringing, or otherwise unlawful.

b. CSG or its vendor(s) may, in its sole discretion, refuse to distribute any Precision eMail™ to any email address that CSG or its vendor(s) has a reasonable basis to believe has not granted permission (or otherwise “opted-in”) to Customer to send such Precision eMail™ or that CSG or its vendor(s) has a reasonable basis to believe is otherwise unlawful.

c. To the best of Customer’s knowledge, neither CSG nor its vendor(s) has an obligation to review Precision eMail™ content, email addresses or related information provided by Customer to ensure that such comply with applicable laws, and Customer accepts full responsibility for its compliance with such laws.

d. All email addresses shall be supplied solely by Customer.  Neither CSG nor its vendor(s) have any obligation to supply, “scrub,” or otherwise verify the legal compliance of any email list.

e. CSG and its applicable vendor(s) are electronic mail service providers.  Precision eMail™’s purpose and function is to enable Customer to send and/or receive emails.  CSG is only an intermediary in sending and/or receiving electronic mail.

f. Neither CSG nor its vendor(s) will initiate, transmit or cause to be transmitted any Precision eMail™ created and/or delivered by Customer.  Customer is solely responsible for the creation, initiation and transmission of its Precision eMail™, including, but not limited to, the content of such Precision eMail™, the recipients of such Precision eMail™ and the timing of such Precision eMail™.

*** Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission.

8. Outage Policy.  Except for routine maintenance and systems upgrading that is managed by CSG or its vendor(s)  to provide Customer's products and services, Precision eMail™ shall be ********************************************************** (**%) of the time, *********** (**) ***** per ***.  THE FOREGOING NOTWITHSTANDING, CUSTOMER ACKNOWLEDGES AND UNDERSTANDS THAT CSG DOES NOT WARRANT THAT TRANSMISSION OF EMAILS VIA PRECISION eMail™ WILL BE UNINTERRUPTED OR ERROR FREE AND THAT CSG AND ITS VENDOR(S) MAY OCCASIONALLY EXPERIENCE “HARD OUTAGES” DUE TO INTERNET DISRUPTIONS THAT ARE NOT WITHIN THEIR CONTROL.  ANY SUCH HARD OUTAGES SHALL NOT BE CONSIDERED A BREACH OF THIS AGREEMENT. 

9. Termination.  Any other provision to the contrary notwithstanding, CSG shall have the right to terminate Customer’s access to and use of Precision eMail™ at any time by providing Customer with  notice of termination in the event that Precision eMail™ is no longer available to CSG, unless and excluding the extent to which such unavailability is caused by CSG’s failure to comply with its contractual obligations or its obligations under applicable law, provided such unavailability is not a result of Customer’s failure to comply with its obligations hereunder.  Upon such termination, Customer's use of Precision eMail™ will terminate.  Promptly upon termination for any reason, Customer must return or destroy, as requested by CSG, all materials pertaining to Precision eMail™ (including all copies thereof).  

9. Third Party Beneficiary.  Customer understands and agrees that CSG’s vendor(s) for Precision eMail™ are third party beneficiaries to the Agreement to the limited extent applicable to the provision by CSG and use by Customer of Precision eMail™ pursuant to this Amendment and only for so long as naming such vendors as third party beneficiaries for this purpose is a contractual obligation between CSG and its vendor for Precision eMail™.

[Remainder of Page Deliberately Left Blank]

*** Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission.

ATTACHMENT 1 to Exhibit B-2(b)

CSG Anti-Spam Policy

Customer certifies that it will use Precision eMail™ only to send emails to its subscribers and prospects that have provided their email address to Customer (opted-in) for the purpose of receiving email messages from Customer and its service providers, including but not limited to Precision eMail™.  Customer is forbidden to transmit unsolicited commercial email that does not comply with the Controlling the Assault of Non-Solicited Pornography and Marketing Act of 2003, codified at 15 U.S.C. §§ 7701 et seq. or other applicable law (“Spam”) via Precision eMail™.  CSG does not buy or sell email lists, nor does CSG allow Customer to use purchased or harvested email lists for use via Precision eMail™ (see below).

Additionally, CSG offers "confirmed opt-in" as an optional tool for Customer to use to help minimize allegations of spam and abuse. When a list is designated as “confirmed opt-in,” Precision eMail™ automatically sends a follow-up email to each subscriber on such lists asking the recipient to verify that he, she or it wishes to receive communications via Precision eMail™.  Only those subscribers responding affirmatively will be opted-in to future mailings sent via Precision eMail™.

CSG additionally requires that Customer stop mailing an existing list when it is determined to be in violation of CSG's anti-spam policies.  Repeated violations or failures to comply with CSG's anti-spam policies will result in termination of Customer’s access to Precision eMail™.    

Customer's Agreement

Customer agrees not to send Spam via Precision eMail™.  For any Opt-in list of email addresses used via Precision eMail™, Customer agrees to provide CSG, upon reasonable advance written request from CSG, with the source of such email addresses, the method used for recipient sign-up, and details surrounding the process used, and whatever other reasonable information related to the transaction or sign-up process used by Customer which includes, but is not limited to, date and time of sign-up, hashed, IP address of sign-up, website from which sign-up originated, and whatever other information Customer requested at sign-up.

Customer certifies that it will not use rented or purchased lists, email append lists, or any other list that contains email addresses captured in any method other than via an opt-in basis (as defined above) in the Precision eMail™ system.  CSG retains the right to review Customer's lists and Precision eMail™ sends to verify that Customer is abiding by the privacy and permission policies set forth herein.  Customer is required to comply with this CSG’s policy and all applicable law.

CSG's Agreement to Protection of Subscriber and Privacy Protection

CSG agrees that it shall use reasonable security measures to protect against the loss, misuse and alteration of data used for Precision eMail™.  Email addresses provided for Precision eMail™ shall be maintained in a secure and private manner and not be used for any other purpose.

Receiving Email via Precision eMail™

Customer's subscribers and prospects shall receive emails via Precision eMail™ only from Customer and only on an "opt-in" basis.  Customer certifies that all email addresses transmitted via Precision eMail™ are from opt-in email addresses that have given permission to Customer to send them email messages, including those sent using Precision eMail™.  CSG does not allow or desire that Customer use Precision eMail™ to send unwanted mail or spam.

Reporting Unwanted Mail as Spam

In the event that Customer's subscribers or prospects do not recognize the originator of email received through Precision eMail™, he, she, or it  can report such event to CSG as spam by sending it to list-spamreport@csgsystems.com.  CSG shall receive, investigate, catalog, and take action based on such reported events.  In addition, such Precision eMail™ may be reported to any spam reporting entity, including Spamcop at www.spamcop.net.  Customer's subscribers' Precision eMail™ providers' (AOL, Hotmail, Yahoo) “report as spam” mechanism may also be used to notify the ISP of the spam message.  ISPs use this information to determine good senders from bad senders;  CSG will regularly work with ISPs to take action based on such data.  Alternatively, reputable anti-spam blacklist groups will identify a spam issue and inform ISPs of that issue.  CSG will work with anti-spam blacklist groups and will strive to address all issues to such groups' satisfaction.

*** Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission.

Removal From the PrecisionEMail™ List:

Each email sent through Precision eMail™ shall contain a link that will allow a Precision eMail™ subscriber or prospect to unsubscribe from receiving Precision eMail™ from the sender.  Except for Care Express produced e-mails (with respect to which subscriber or prospect requests to unsubscribe from receiving Care Express related e-mail from the sender shall be sent to a Customer hosted site), CSG will provide Customer with a daily file containing the email address, date, time, and for each subscriber or prospect that has requested to unsubscribe from receiving Precision eMail™ from the sender. Each Precision eMail™ shall contain an easy and automated way to unsubscribe.  A Precision eMail™ subscriber or prospect shall also have the ability to change his, hers, or its expressed interest at any time and to have the ability to unsubscribe or change expressed interests by following instructions that shall be placed at the bottom of any Precision eMail™.  

Information Will Not Be Shared, Sold or Rented

CSG will not share, sell, or rent individual, personal or other information without obtaining the Customer’s advance permission, unless ordered by a court of law.  Information submitted to CSG is available only to its employees responsible for managing such data.

Anti-Spam Policy information is available at: 888-275-1274; or email at: list-spamreport@csgsystems.com.

[Remainder of page deliberately left blank]

*** Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission.

ATTACHMENT 1 to Exhibit B-2(b) (CONTINUED)

Anti-Spam Certification Form

In order to comply with federal law, email best practices, and the policies set forth by ISPs and other email filtering organizations, CSG shall require Customer to certify compliance with the Anti-Spam email policy as well as the opt-in status, as defined in the policy, of any lists distributed using Precision eMail™.

If you, Customer (or Customer's vendor), cannot provide the certifications requested below, please contact a CSG representative to discuss the means by which Customer’s email distribution list(s) may be brought into compliance with CSG's opt-in list requirements.

First Certification: Anti-Spam Policy

I, or another member of my organization, have read and understand CSG’s Anti-Spam Policy (attached hereto).

JS

______________

initials

Second Certification: List Source

I certify that Customer (and/or its subsidiaries) is the owner of all email distribution lists distributed using Precision eMail™, and that Customer is solely responsible for the composition and membership of each list.

JS

______________

initials

Third Certification: List Opt-In Status

I certify that all email addresses transmitted by Customer via Precision eMail™ subscribers and prospects have given permission to Customer to send them email messages, including those from Precision eMail™.

JS

______________

initials

Certified by Customer: Charter Communications Holding Company, LLC (“Customer”)

By: Charter Communications, Inc., its Manager

By: /s/ Joseph R. Stackhouse

Name: Joseph R. Stackhouse

Title:  SVP

Date:  12-30-09

EX-10.25I

Pages where confidential treatment has been requested are stamped “Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission,” and places where information has been redacted have been marked with (***).

Exhibit 10.25I

TENTH AMENDMENT

TO

AMENDED AND RESTATED

CSG MASTER SUBSCRIBER MANAGEMENT SYSTEM AGREEMENT

BETWEEN

CSG SYSTEMS, INC.

AND

CHARTER COMMUNICATIONS HOLDING COMPANY, LLC

This Tenth Amendment (the “Amendment”) is made by and between CSG Systems, Inc., a Delaware corporation (“CSG”), and Charter Communications Holding Company, LLC, a Delaware limited liability company (“Customer”).  CSG and Customer entered into that certain Amended and Restated CSG Master Subscriber Management System Agreement dated February 9, 2009, as amended (the “Agreement”), and now desire to further amend the Agreement in accordance with the terms and conditions set forth in this Amendment.  If the terms and conditions set forth in this Amendment shall be in conflict with the Agreement, the terms and conditions of this Amendment shall control.  Any terms in initial capital letters or all capital letters used as a defined term but not defined in this Amendment shall have the meaning set forth in the Agreement.  Upon execution of this Amendment by the parties, any subsequent reference to the Agreement between the parties shall mean the Agreement as amended by this Amendment.  Except as amended by this Amendment, the terms and conditions set forth in the Agreement shall continue in full force and effect according to their terms.

CSG and Customer agree to the following upon the Effective Date:

1. CSG and Customer desire to provide Customer with access to CSG’s Customer Value Optional Table in CSG Vantage®.

a. Therefore, Schedule B, "Products," Exhibit B-1, "Additional Product Information," is modified by adding the following paragraph:

“G.  Customer Value Optional Table in CSG Vantage®.  Customer shall have access to CSG’s Customer Value Optional Table in CSG Vantage.  The Customer Value Optional Table in CSG Vantage provides Customer with the ability to query the monthly recurring value associated with its customers, accounts, and services.  This feature in CSG Vantage allows Customer to query *** (*) ****** of historical item value records, as well as forecasting the monthly recurring value of items up to ******** (**) ****** into the future.  Implementation services and lead times will be set forth in a mutually agreeable document (e.g. either an LOA or SOW).”

b. Therefore, Schedule F, Section entitled "CSG Products," II.A, "Advanced Reporting," "Vantage," is amended to add the following fees:

Description of Item/Unit of Measure	Frequency	Fee
O.  Customer Value Optional Table (Note 1)
1.  Setup (per ******* ******)	********	$*********
2.  Support Fee (per ***) (Note 2)	*******	$******

Note 1: Fees are based on the CSG Vantage Schema.

Note 2: During the initial *** (*) ****** post implementation of the Customer Value Optional Table in the ACP environment, CSG will monitor the data storage to establish a “benchmark”.  Upon Customer’s implementation of PC/OFM, if within *** ******* ****** (***) **** of the PC/OFM implementation, Customer’s Customer Value Optional Table disk storage increases **** ******* (*%) or more than the benchmark, CSG shall meet with Customer to reevaluate the disk storage costs for Customer Value Optional Table.

*** Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission.

2. "If to Customer:" in Section 12.9, "Notices," is deleted in its entirety and replaced as follows:

"Charter Communications Holding Company, LLC		and a required copy to:
	12405 Powerscourt Drive	******* *******
	Saint Louis, MO 63131	12405 Powerscourt Drive
	Fax: (***) ********	Saint Louis, MO
	Attn: ****** **** ********** ******** ****	Fax: (***) *********

THIS AMENDMENT is executed on the day and year last signed below (the “Effective Date”).

CHARTER COMMUNICATIONS HOLDING COMPANY, LLC (“CUSTOMER”) By: Charter Communications, Inc., its Manager	CSG SYSTEMS, INC.(“CSG”)
By: /s/ Brian M. Giuespie	By:  /s/ Robert M. Scott
Title:  Vice President	Title: EVP
Name:  Brian M. Giuespie	Name:  Robert M. Scott
Date:  23-Feb-2010	Date:  2-24-10

EX-10.25J

Pages where confidential treatment has been requested are stamped “Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission,” and places where information has been redacted have been marked with (***).

Exhibit 10.25J

ELEVENTH AMENDMENT

TO

AMENDED AND RESTATED

CSG MASTER SUBSCRIBER MANAGEMENT SYSTEM AGREEMENT

BETWEEN

CSG SYSTEMS, INC.

AND

CHARTER COMMUNICATIONS HOLDING COMPANY, LLC

This Eleventh Amendment (the “Amendment”) is made by and between CSG Systems, Inc., a Delaware corporation (“CSG”), and Charter Communications Holding Company, LLC, a Delaware limited liability company (“Customer”).  CSG and Customer entered into that certain Amended and Restated CSG Master Subscriber Management System Agreement dated February 9, 2009, as amended (the “Agreement”), and now desire to further amend the Agreement in accordance with the terms and conditions set forth in this Amendment.  If the terms and conditions set forth in this Amendment shall be in conflict with the Agreement, the terms and conditions of this Amendment shall control.  Any terms in initial capital letters or all capital letters used as a defined term but not defined in this Amendment shall have the meaning set forth in the Agreement.  Upon execution of this Amendment by the parties, any subsequent reference to the Agreement between the parties shall mean the Agreement as amended by this Amendment.  Except as amended by this Amendment, the terms and conditions set forth in the Agreement shall continue in full force and effect according to their terms.

CSG and Customer agree to the following upon the Effective Date:

1.   Customer desires to use and CSG hereby agrees to provide CSG Workforce Express® GPS System Service via Gateway in accordance with the terms of this Amendment.   Therefore, for the fees set forth in Schedule F of the Agreement, the parties agree as follows:

a.    Schedule B, “Products,” to the Agreement shall be modified by adding the following Product to the section entitled, "Product Description":

CSG Workforce Express® (“WFX”) GPS System Service via Gateway:  The GPS System Service via Gateway populates and displays vehicle location and status data on the CSG Workforce Management® application’s Routing and Dispatch system.  Customer will select and retain one or more CSG certified third party GPS vendors (“GPS Vendor”) to provide GPS data over an interface established and maintained by the GPS Vendor (“GPS Interface”) to CSG’s WFX; all fees and expenses charged by such GPS Vendor to Customer shall be payable by Customer and CSG shall have no liability or obligation therefore.  The GPS data is transmitted by such GPS Vendor over the GPS Interface at an update interval determined between Customer and the GPS Vendor, but generally between *** (*) and **** (*) *******, consistent with all terms and conditions of the Master Agreement. GPS data transmitted by the GPS Vendor over the GPS Interface integrates with WFX mapping functionality to provide real-time location information of Customer’s service vehicles relative to scheduled jobs.  Customer hereby acknowledges that:

(a)    The GPS Vendor is restricted to sending only GPS data certified for use within the specifications of the GPS Interface. Use of additional GPS data, vehicle-related data or other data shall require further discussion and analysis among CSG, Customer and the GPS Vendor and shall be set forth in schedules, exhibits or addenda to this Agreement as may be made by the parties from time to time;

(b)     CSG’s certification of the GPS Vendor’s GPS data integration into WFX does not warrant the operational reliability and/or data integrity of the GPS Vendor’s GPS system;

(c)     The GPS Vendor is responsible for obtaining and maintaining its certification status with CSG and CSG shall not be liable to Customer for any delay, interruption or failure by the GPS Vendor to perform under any agreements between Customer and the GPS Vendor as a result of the GPS Vendor’s failure to obtain or maintain its certification status with CSG; and

(d)     CSG shall not be liable to Customer for any delay, interruption or failure by the GPS Vendor to perform

*** Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission.

under any agreements between Customer and the GPS Vendor as a result of the termination or expiration of any contract between CSG and the GPS Vendor with respect to the Interface.  

b.    Schedule F, “Fees,” section titled, "CSG Licensed Products," Section III, "Workforce Management" Subsection B, "CSG Workforce Express GPS services" to the Agreement shall be modified by adding the following:

Description of Item/Unit of Measure	Frequency	Fee
2.  CSG Workforce Express GPS System Service via Gateway (per unit) (Note 1) (Note 2)
·Support for each unit	*******	$****

Note 1: Monthly Fees per unit are chargeable as of the ***** *** of the ***** ***** during which Customer’s GPS Vendor transmits GPS data to WFX over the GPS Vendor’s Interface.  Thereafter, Monthly Fees per unit will be chargeable for any ***** during which Customer’s GPS Vendor transmits GPS data for such unit to WFX over the GPS Vendor’s Interface.  

Note 2: All implementation and associated fees shall be set forth in a mutually agreed upon statement of work.

c.     Customer agrees to be invoiced for a ******* ******* amount of ***** ******* (***) ***** or ****** ******* (**%) of the ***** (*) ***** ******* **** ******* ***, whichever is larger upon successful completion of the trial and rollout phases of the implementation dates which shall be set forth in a mutually agreeable statement of work.

d.    Term.  The term of this Amendment will be one year from the Effective Date below, renewable on an ****** basis, subject to the mutual written agreement between the parties.

THIS AMENDMENT is executed on the day and year last signed below (the “Effective Date”).

CHARTER COMMUNICATIONS HOLDING COMPANY, LLC (“CUSTOMER”) By: Charter Communications, Inc., its Manager	CSG SYSTEMS, INC.(“CSG”)
By: /s/ Thomas J. Gorman	By:  /s/ Joseph T. Ruble
Title:  VP, Field Operations	Title: EVP - General Counsel
Name:  Thomas J. Gorman	Name:  Joe Ruble
Date:  4-22-10	Date:  4-27-10

EX-10.25K

Pages where confidential treatment has been requested are stamped “Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission,” and places where information has been redacted have been marked with (***).

Exhibit 10.25K

TWELFTH AMENDMENT

TO

AMENDED AND RESTATED

CSG MASTER SUBSCRIBER MANAGEMENT SYSTEM AGREEMENT

BETWEEN

CSG SYSTEMS, INC.

AND

CHARTER COMMUNICATIONS HOLDING COMPANY, LLC

This Twelfth Amendment (the “Amendment”) is made by and between CSG Systems, Inc., a Delaware corporation (“CSG”), and Charter Communications Holding Company, LLC, a Delaware limited liability company (“Customer”).  CSG and Customer entered into that certain Amended and Restated CSG Master Subscriber Management System Agreement dated February 9, 2009, as amended (the “Agreement”), and now desire to further amend the Agreement in accordance with the terms and conditions set forth in this Amendment.  If the terms and conditions set forth in this Amendment shall be in conflict with the Agreement, the terms and conditions of this Amendment shall control.  Any terms in initial capital letters or all capital letters used as a defined term but not defined in this Amendment shall have the meaning set forth in the Agreement.  Upon execution of this Amendment by the parties, any subsequent reference to the Agreement between the parties shall mean the Agreement as amended by this Amendment.  Except as amended by this Amendment, the terms and conditions set forth in the Agreement shall continue in full force and effect according to their terms.

CSG and Customer agree to the following upon the Effective Date:

1.    Schedule F, “Fees,” Section titled, "CSG Licensed Products," Section I, "Call Center, Installation and Other Associated Items," Line No. 13, "AOI API Maintenance," "Note 5" as follows:

Note 5: CSG will provide the Customer with access to the AOI for use with third party vendors. This fee shall provide for the maintenance and support of the AOI application on the following Customer servers; ****** ****** ****** ****** ****** ****** ****** ****** ****** ****** ****** ****** ****** ****** ****** ****** ****** ***** *** *****.  Invoiced ******** in *****.

will be deleted in its entirety and will be replaced as follows:

Note 5: CSG will provide the Customer with access to the AOI for use with third party vendors. This fee shall provide for the maintenance and support of the AOI application on the following ********** (**) ******** *******; ****** ****** ****** ****** ****** ******  ****** ****** ****** ****** ****** ****** ****** ****** ****** ****** ****** ****** ****** ****** *** *****.  Invoiced ******** in *****.

2.     Customer desires to add an additional Customer-selected third party application (*********) to the AOI API as provided in Schedule F, “Fees,” Section titled, "CSG Licensed Products," Section I, "Call Center, Installation and Other Associated Items," Line No. 13, "AOI API Maintenance."  CSG will reduce the annual cost for this additional application to $******** per ****** (for the********** (**) ******** ******* listed in Note 5).  As an example, the ***** *** ******* *** *** ******** *** ********** ********* ************ *** ** *** *** *** ***** ** $***** ($******** *** *** ******** *********** **** $******** *** *** ********* ***********).  This pricing is valid as long as Customer continues to use the AOI API for both the existing application and the ********* application.  Reduction to *** (*) AOI API application will result in a rate reduction to then current contractual pricing as provided in the above referenced section of Schedule F.  Any AOI API applications provided in addition to the current and ********* applications will be charged at the then current contractual pricing.

*** Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission.

THIS AMENDMENT is executed on the day and year last signed below (the “Effective Date”).

CHARTER COMMUNICATIONS HOLDING COMPANY, LLC (“CUSTOMER”) By: Charter Communications, Inc., its Manager	CSG SYSTEMS, INC.(“CSG”)
By: /s/ Brian M. Giuespie	By:  /s/ Robert M. Scott
Title:  Vice President	Title: EVP
Name:  Brian M. Giuespie	Name:  Robert M. Scott
Date:  01-Apr-2010	Date:  4-6-10

EX-10.25L

Pages where confidential treatment has been requested are stamped “Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission,” and places where information has been redacted have been marked with (***).

Exhibit 10.25L

THIRTEENTH AMENDMENT

TO

AMENDED AND RESTATED

CSG MASTER SUBSCRIBER MANAGEMENT SYSTEM AGREEMENT

BETWEEN

CSG SYSTEMS, INC.

AND

CHARTER COMMUNICATIONS HOLDING COMPANY, LLC

This Thirteenth Amendment (the “Amendment”) is made by and between CSG Systems, Inc., a Delaware corporation (“CSG”), and Charter Communications Holding Company, LLC, a Delaware limited liability company (“Customer”).  CSG and Customer entered into that certain Amended and Restated CSG Master Subscriber Management System Agreement dated February 9, 2009, as amended (the “Agreement”), and now desire to further amend the Agreement in accordance with the terms and conditions set forth in this Amendment.  If the terms and conditions set forth in this Amendment shall be in conflict with the Agreement, the terms and conditions of this Amendment shall control.  Any terms in initial capital letters or all capital letters used as a defined term but not defined in this Amendment shall have the meaning set forth in the Agreement.  Upon execution of this Amendment by the parties, any subsequent reference to the Agreement between the parties shall mean the Agreement as amended by this Amendment.  Except as amended by this Amendment, the terms and conditions set forth in the Agreement shall continue in full force and effect according to their terms.

CSG and Customer agree to the following upon the Effective Date:

1.    Customer desires to add Braille and Large Print Statements to the Direct Solutions (Print and Mail) services.

a)   Therefore, Schedule C, Recurring Services, is modified by adding the following to the section entitled “Recurring Services Description”:

Braille and Large Print Statements.  CSG customers can flag specific subscribers to receive a Braille or Large print statement.  CSG will create a PDF file of these subscribers.  This file is sent to a designated FTP site, to be retrieved by the Customer’s vendor of choice.  The Customer’s vendor will in turn convert these statements to Braille or Large Print format and print and mail these statements. 

b)    Therefore, Schedule F, CSG Services, Section III Payment Procurement, Direct Solutions (Print and Mail), Subparagraph 7 Other Print and Mail Ancillary Service Fees, "c) Other Services" is amended by adding:

Description of Item/Unit of Measure	Frequency	Fee
iii) Braille and Large Print Statements
1.Startup (Note 12)	*** *******	$********
2.******* Processing (per *********) (Note 13)	*******	$******
3.Data File Restoration (Note 14)	*** *******	$*****

Note 12:  The ******* data frame charge is assessed against the statement data frame count excluding full backer pages, full ad pages and blank pages.  If a backer page or ad page contains subscriber statement data, it will be counted as a billable data frame.

Note 13:PDF data files are available for a period of ***** (*) ****.  Thereafter, files are archived.  In the event CSG is asked to restore an archived data file, Customer shall pay the Data File Restoration Fee.

Note 14: Braille and large print statements are not printed by CSG.  Customer must contract with a third party print vendor who can provide print processing for Braille and large print statements.  CSG can provide the contact information for a preferred provider upon Customer request.

*** Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission.

THIS AMENDMENT is executed on the day and year last signed below (the “Effective Date”).

CHARTER COMMUNICATIONS HOLDING COMPANY, LLC (“CUSTOMER”) By: Charter Communications, Inc., its Manager	CSG SYSTEMS, INC.(“CSG”)
By: /s/ Steve Blechschmidt	By:  /s/ Randy Wiese
Title:  Sr. Dr. CMS	Title: CFO
Name:	Name:  Randy Wiese
Date:  7/28/2010	Date:  7/29/2010

EX-10.25M

Pages where confidential treatment has been requested are stamped “Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission,” and places where information has been redacted have been marked with (***).

Exhibit 10.25M

FOURTEENTH AMENDMENT

TO

AMENDED AND RESTATED

CSG MASTER SUBSCRIBER MANAGEMENT SYSTEM AGREEMENT

BETWEEN

CSG SYSTEMS, INC.

AND

CHARTER COMMUNICATIONS HOLDING COMPANY, LLC

This Fourteenth Amendment (the “Amendment”) is made by and between CSG Systems, Inc., a Delaware corporation (“CSG”), and Charter Communications Holding Company, LLC, a Delaware limited liability company (“Customer”).  CSG and Customer entered into that certain Amended and Restated CSG Master Subscriber Management System Agreement dated February 9, 2009, as amended (the “Agreement”), and now desire to further amend the Agreement in accordance with the terms and conditions set forth in this Amendment.  If the terms and conditions set forth in this Amendment shall be in conflict with the Agreement, the terms and conditions of this Amendment shall control.  Any terms in initial capital letters or all capital letters used as a defined term but not defined in this Amendment shall have the meaning set forth in the Agreement.  Upon execution of this Amendment by the parties, any subsequent reference to the Agreement between the parties shall mean the Agreement as amended by this Amendment.  Except as amended by this Amendment, the terms and conditions set forth in the Agreement shall continue in full force and effect according to their terms.

CSG and Customer agree to the following upon the Effective Date:

1.    Customer desires to add and CSG agrees to provide CSG Event Notification Interface ("ENI") pursuant to Section 2 of the Agreement.  Therefore, Schedule C, "Recurring Services," is modified by adding CSG Event Notification Interface (ENI) and by adding the following to the section entitled "RECURRING SERVICES DESCRIPTION":

CSG Event Notification Interface (ENI) - The Event Notification Interface enables ACP to send downstream event notifications for real-time updates, nightly cycle updates, and cycle-generated notifications. Event notification includes activity-based changes to the attributes associated with the following ACP files: Account, Customer, Customer equipment, Equipment inventory, Item, Job, Location, and Order.

2.    Schedule F, "Fees," section titled, "CSG Services, II. Interfaces," shall be modified by adding the following:

G.   Event Notification Interface (ENI)

Description of Item/Unit of Measure	Frequency	Fee
1.Interface Implementation and Startup (Note 1)	*** *******	***** ***** ** $ $****** *** ****
2.Interface development and technical services (Note 2)	*** *******	***** ***** ** $ $****** *** ****
3.Interface certification services for non-supported third party applications (per *************) (Note 3)	*** *******	***** ***** ** $ $****** *** ****
4.Interface Monthly Operations Support (per ***********)	*******	$******

Note 1: Installation and startup services.  All installation and startup services and the associated fees shall be set forth in a mutually agreed upon Statement of Work.

Note 2: Interface development and technical services.  Quote relates to interface development services and technical services requested by Customer in relation to the client side integration of Customer’s third party applications.  All interface development services and technical services and the associated fees shall be set forth in a mutually agreed upon Statement of Work.

Note 3: Interface certification services for non-supported third party applications.  Any interfaces, accomplished by Customer through any allowable and available ENI API, must be certified by CSG prior to the integration of such interfaces.  All interface certification services and the associated fees shall be set forth in a mutually agreed upon Statement of Work. The fees set forth above for interface certification DO NOT INCLUDE any technical services that may be requested by Customer in relation to the client side integration of Customer’s third party applications.  Any services in relation to the client side integration of third party applications and the associated fees shall be set forth in a mutually agreed upon Statement of Work.

*** Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission.

THIS AMENDMENT is executed on the day and year last signed below (the “Effective Date”).

CHARTER COMMUNICATIONS HOLDING COMPANY, LLC (“CUSTOMER”) By: Charter Communications, Inc., its Manager	CSG SYSTEMS, INC.(“CSG”)
By: /s/ Steve Blechschmidt	By:  /s/ Michael J. Henderson
Title:	Title: EVP Sales & Marketing
Name:  Sr. Dr. CMS	Name:  Michael J. Henderson
Date:  7/29/10	Date:  7/30/10

EX-10.25N

Pages where confidential treatment has been requested are stamped “Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission,” and places where information has been redacted have been marked with (***).

Exhibit 10.25N

FIFTEENTH AMENDMENT

TO

AMENDED AND RESTATED

CSG MASTER SUBSCRIBER MANAGEMENT SYSTEM AGREEMENT

BETWEEN

CSG SYSTEMS, INC.

AND

CHARTER COMMUNICATIONS HOLDING COMPANY, LLC

This Fifteenth Amendment (the “Amendment”) is made by and between CSG Systems, Inc., a Delaware corporation (“CSG”), and Charter Communications Holding Company, LLC, a Delaware limited liability company (“Customer”).  CSG and Customer entered into that certain Amended and Restated CSG Master Subscriber Management System Agreement dated February 9, 2009, as amended (the “Agreement”), and now desire to further amend the Agreement in accordance with the terms and conditions set forth in this Amendment.  If the terms and conditions set forth in this Amendment shall be in conflict with the Agreement, the terms and conditions of this Amendment shall control.  Any terms in initial capital letters or all capital letters used as a defined term but not defined in this Amendment shall have the meaning set forth in the Agreement.  Upon execution of this Amendment by the parties, any subsequent reference to the Agreement between the parties shall mean the Agreement as amended by this Amendment.  Except as amended by this Amendment, the terms and conditions set forth in the Agreement shall continue in full force and effect according to their terms.

CSG and Customer agree to the following upon the Effective Date:

1.    Customer desires to use and CSG hereby agrees to provide ACSR® with Offer Management ("OFM") and Product Configurator ("PC") and as a result agree to the following:

Customer and CSG agree to enter into an implementation SOW for the provision of the Services identified in this Amendment under CSG document no. 2301591 (the “****** ***”), which SOW may be terminated in accordance with its terms, and subject to Section 3 of this Amendment.

2.    The parties agree to further amend the Agreement as follows:

a)    In addition to the Technical Services Hours Credit set forth in Section 3.2 of the Agreement, at ** ********** ****** ** ********, CSG shall provide Customer *** ****** ***** of Technical Services for the ********* *** ** ********** ********** ************ to ******** and ** **** *** *** **** ** *** ******** ******* ** ******** and **, or that the ******** ***** ********* *** ******** and ** to be delivered ahead of the roadmap targeted dates (********* *********** ******).  Customer requests to use ******** and ** *********** ***** will be *********** by ********* and will be scheduled within CSG’s standard release schedule, including both ***’* ***** *** ***** *******.  CSG will follow its standard enhancement request processes to provide estimates for the requested development, and will allow the customer to cancel a requested project based upon the person hour estimate.

b)    Exhibit C-X, Additional Services Information, Section B. is deleted in its entirety and replaced with the following:

ACSR® with Offer Management (OFM).  The Offer Management system provides the ability to create and maintain marketing data which can be comprised of one or more products or bundled product structures.  Once created, offers can be filtered to specific customer segments using a variety of business rules that are defined in a generic, non-programmatic fashion.  Once filtered, offers can be delivered to ACSR with specific marketing language available for a given offer.  Once delivered, offers can be pitched to align with the Customer and its connected subscriber needs specific to the offer or products within the offer.  Once pitched, offers are presented within an interactive wizard where pricing and discounting choices are relayed by ACSR to the Customer and its connected subscribers.  Once presented, offers can be confirmed which allow the subscriber in the channel to accept the offer and attributes that have been selected.

*** Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission.

The Offer Management system has the following business benefits compared to the current CSG ordering user interface.

Legacy (7-list Box)	Offer Management	Business Value
7-List Box	Offer Management	ACSR will present offers in new windows that provide additional marketing information and deliver offers in an intuitive fashion that reduces the need for the agent to remember all the required service codes.
Enhanced Campaigns	Interactive Sales Wizard	The interactive sales wizard (ISW) will walk the agent through the offer structure to ensure the proper up-sells are made to the customer.
Statement Presentation	Offer Statement Presentation	The offer construct is utilized for statement presentation allowing for better messaging based on state transitions of the offer

Product Configurator (PC).  The Product Configurator is a back office application that is used to define products, price plans and associated charges, and deliver those entities through a common grouping known as an Offer.  This application provides a robust definition layer to define the products that are sold and the decision points around those products.  In addition, the application takes that definition layer and groups them into marketable entities called Offers.  These offers contain business rules, inclusion/exclusion and logical decision points that are configured as part of the offer structure and extended to the user interface.  The pricing infrastructure is extracted into a relational layer where products and price relationships can be extended beyond the billing tables. 

****** Warranty

CSG warrants the following until ninety days after completion of the ****** ***:

i.     ** and ******** will be scalable to meet Customer’s needs as it relates to Customer’s use of CSG’s Products and Services and Connected Subscribers as of the Effective Date and as provided by Customer’s architecture as of the Effective Date of this Amendment;

ii     ** and ******** are designed to permit Customer to manage, configure and customize their functionality, without an increase in additional Technical Services from what is currently necessary to maintain Customer’s business and use of CSG’s Products and Services as of the Effective Date of this Amendment.  In no circumstances shall the foregoing mean that Customer shall be relieved from paying for Passers, additional interfaces, any other CSG Products or Services or Technical Service Fees in the provision of ******** from CSG in accordance with business practices existing prior to implementation.

iii.   ** and ******** conform to the provided specifications and documentation provided as part of this Amendment as of the date of delivery of the specifications and documentation.

Order Management Services (ORMs) for Self-Care Channel: ORMs for Self-Care Channel is the programmatic order interface layer for applications integrating to PC.  ORMs for Self-Care Channel includes service enabled order capture for self-care channel order functions.  This programmatic interface layer includes order orchestration of self-care order workflow processes, including New Connect, Change of Service, Supplemental Order, and Job Re-schedule workflows, as well as order pre-validation, and order submission to CCS.

*** Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission.

c)   Schedule F, “Fees,” section titled, "CSG LICENSED PRODUCTS", Section IV, "ACP x Functionality ", shall be amended to provide the fees for Order Management Services (ORMs) for Self-Care Channel as follows:

Description of Item/Unit of Measure	Frequency	Fee
4.Order Management Services (ORMs) for Self-Care Channel (per Connected Subscriber)	*******	$******

d)   With respect to all Connected Subscribers that are migrated to ** and ******** under the ****** ***, CSG shall provide a monthly invoice credit to be applied against the ** and ******** Fees paid for the ***** ***** (*) ****** following such migration.

e)Schedule H, Table E, ******* ***** *, shall be amended to add OFM to “ACP/ACSR Voice and become “ACP/ACSR Voice/OFM”.  The parties further agree that the Service Level remedies shall not be applicable until after OFM is used in production for ****** (**) ****.  Any violations of this ******* ***** * as applicable to ACP/ACSR Voice/OFM within the ****** (**) *** period shall not be used for the purpose of calculating remedies of this ******* ***** *.

f)   CSG agrees to provide a baseline for Customer’s ******* ******** **** (*****) for ******** ******* ******** as it should be after ** and ******** within ****** (**) **** of the ***** *********.  The ******** *** shall be based upon ********** *** ***** ** ************** of ** and ******** with ********** ********* as a result of ************** of ** and ********.  Upon the establishment of the ******** ***, CSG will *** ************ ********** ******* ** **** *** ***.  In addition, if upon establishment of the ******** *** CSG has ******** *** ************, Customer may request a ******* ********* within the ***** ****** (**) **** of the ***** ********* and ***** ***** *** ** and ******** and CSG shall ****** *** **** **** ***** *** ****** *** and shall be responsible for CSG’s cost and expense to ******* Connected Subscribers **** ** *** *** ****** in place immediately prior to the implementation of the ****** *** in accordance with Section 3. b) of this Amendment but in any event CSG shall not be responsible for Customer’s internal and third party expenses during any such migration.

f)   Within **** (*) ******** **** of the Effective Date of this Amendment, CSG will provide the following documentation:

·** and ******** – *** ****** **** Database Schema, Entity Relationship Diagram

· and associated metadata

·Published ORMs SOAP web services documentation

·** and ******** network topology diagrams

·Documentation for the ** and ******** and CCS data exchange interfaces

CSG established and manages CSG ORMs APIs via the following principles.  CSG will work to establish best practices as appropriate for CSG and all CSG customers for the identified principles. 

·ORMs SOAP web services, APIs, or XML schema will be maintained based on the documented backward compatibility policy under which CSG will support the current and two most recent versions.  This backward compatibility policy will be updated as necessary and will be maintained on the CSG support extranet (my.csgsupport.com)

·Strict adherence to the Change and Release management protocol set forth in Exhibit H.7 must undertaken by both Parties to support evolution of these components

·Guaranteed support intervals must be provided

·ORMs SOAP web services, APIs, or XML schema must be fully documented and supported by CSG

·CSG is not supporting Customer’s application, but rather the published behavior of the open component

·Operating constraints must be disclosed if they are known.

Customer agrees that upon termination of the ** and ******** services any and all documentation shall be returned or destroyed as provided in this Agreement.

*** Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission.

3.    Termination of ** and ********.  

a)    Customer may terminate its use of the ** and ********, without cause, by giving written notice to CSG at any time within ****** (**) **** following the ***** *********, as contemplated in the ****** ***.  Customer may terminate its use of the ** and ********, for breach of any warranty provided in section 2. b) of this Amendment (******* *********), by giving written notice to CSG at any time within ****** (**) **** following the ***** ********* as identified in the ****** ***. Notwithstanding the foregoing, in case of breach of any ****** ******** within ** **** following the ***** *********, Customer may elect to cause CSG or its representative to correct the ** and ******** issue giving rise to such breach.  In the event Customer exercises such election, it may not terminate in accordance with this Section 3 unless such breach is not cured upon the earlier of (i) ** **** after Customer notifies CSG of such breach or (ii) ** **** after the ***** *********. After the ***** *********, Customer may terminate for breach of the warranty provided in section 2. b) i. only, by providing e-mail notice from a Vice President or above within Customer’s organization, to CSG at any time within *********** (**) ***** following the ***** ********* as identified in the ****** ***.  After such time, termination shall be as provided in the Agreement.  If Customer terminates the ** and ******** *** for breach of any ****** ********, within ****** (**) **** following the ***** ********* as provided herein, CSG will ****** *** **** **** ***** *** ****** *** or ******* ** ******* ****** *** *** **** ****** and will ******* ********* *********** ** ***** **** **** *** ******* **** ** *** *** ****** in place immediately prior to the implementation of the ****** *** in accordance with Section 3. b) below, but in any event CSG shall not be responsible for Customer’s internal and third party expenses during any such migration.  If Customer terminates its use of ** and ******** after the ***** ********* and within the *********** (**) **** period described above, for breach of the warranty provided in section 2. b) i., CSG will provide a ******** *********, but only for Customer’s Connected Subscribers in the ***** *********, and Customer agrees that CSG will be provided ******* (**) **** to cure the breach and re-perform the migration to ** and ******** at ***’* **** **** *** *******.  The parties further agree that in the event CSG fails to cure such breach of section 2 b) i., CSG may elect to re-perform the ******** *********, attempted cure, and re-migration *** *****, at ***’* **** **** *** *******, prior to Customer terminating its use of ** and ********.  If Customer then terminates its use of ** and ******** after CSG’s re-performance of the migration *** *****, or if CSG believes it is commercially unfeasible to do so, and re-performs a lesser number of times, the parties agree that it will be pursuant to a ******* ********* and apply to all Connected Subscribers and the ******* ********* shall be at ***** **** **** *** ******* and CSG shall ****** *** **** **** ***** *** ****** *** or ******* ** ******* ****** *** *** **** ******.  Otherwise, upon termination, Customer will compensate CSG for the ******* ********* or a ******** ********* on a Time and Materials basis.  Following the ******* *********, Sections 1, 2(a) through 2(g) and Section 8 of this Amendment will be null and void, and have no further effect.

b)    In the event Customer terminates its use of ** and ******** as contemplated in the ****** *** and this Amendment, the parties agree that Customer’s Connected Subscribers, will be ******** **** ** *** *** ****** as provided in this subsection.  Within *** ******* ****** (***) **** after termination, CSG will ******* ********’* ** *** ******** ****** **** ** *** *** ****** ** ***** *********** ***** ** *** ************** ** *** ****** *** (the ******** **********); provided that, in the event the ****** ********* has occurred, CSG agrees to provide the ******* ********* within *** ******* ****** (***) **** of termination.  In the event Customer wishes to terminates its use of ** and ******** within the ***** *********** (**) ***** of the ***** ********* as contemplated in the ******** *** as a result of a material impact to Customer’s ability to provide services to Connected Subscribers, it will provide written notice to CSG within *********** (**) ***** of completion of the ***** ********* and within *********** (**) ***** of such notice CSG will ******* ********’* ** *** ******** ****** **** ** *** *** ****** ** ***** *********** ***** ** *** ************** ** *** ****** *** (the ********* **********).  

c)   The parties agree that the remedies provided in this section shall be Customer’s sole and exclusive remedy for a breach of the ****** ********.

*** Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission.

4.    Deconversion of Charter Business Customers.  

a)    Customer’s obligations to exclusively use CSG’s Products and Services do not apply to Customer’s commercial business customers.  Therefore, Customer may elect to de-convert its commercial business customers from CSG to other non-CSG platforms at any time, so long as the license fees and corresponding ****** Maintenance fees for the ACP Commercial Upgrade are paid in full as provided in the Second Amendment (CSG document no. 2300066).  In connection with any such deconversion, upon Customer’s request, CSG will provide the Customer Data on deconversion files as provided in the Agreement.  CSG agrees to pass through any cost and expense in providing such Customer Data, but in no event will the amount payable by Customer for such Customer Data exceed the fee for the provision of deconversion files set forth in Schedule F.  Nothing in this Section 4 is intended to supersede, limit or abrogate the parties’ respective rights and obligations under the Second Amendment to the Agreement

5.    Schedule F Fees, II. entitled Interfaces, Section C. entitled SmartLink BOS, under CSG SERVICES, shall be deleted in its entirety and replaced with the following:

A. SmartLink BOS (Note 1)(Note 2)  

Description of Item/Unit of Measure	Frequency	Fee
1.Installation and Startup	*** *******	***** ***** ** $******** *** ****
2.Interface Development and Technical Services (Note 4)	*** *******	***** ***** ** $******** *** ****
3.Interface Certification Services for Non-Supported Third Party Applications (per *************) (Note 5)	*** *******	***** ***** ** $******** *** ****
4.Smartlink BOS transactions per **** ****: (Note 3) (Note 6)
§Up to ******* TPPH	*******	******** ** ***
§From ******* TPPH to ******* TPPH	*******	$***********
§From ******* TPPH to ******* TPPH	*******	$***********
§From ******* TPPH to ******* TPPH	*******	$***********
§From ******* TPPH to ******* TPPH	*******	$***********
§From ******* TPPH to ******* TPPH	*******	$***********
§******* TPPH  +	*******	*****

Note 1: CSG will only support the current release plus the ***** (*) ***** ******** of  SmartLink BOS at any given time, as such versions are defined by CSG in its sole discretion.  If Customer desires to continue maintenance coverage and CSG support, Customer shall be required to upgrade its production version of SmartLink BOS, so as to maintain currency within its application and ensure CSG’s ability to support Customer’s version of the interface.

Note 2: Customer hereby agrees to a cap on the number of Smartlink BOS requests of up to ******* per **** ****.  A “peak hour” is defined as the maximum request volume during any given **** ****** * *********** **** ***.  The number of SmartLink BOS requests that are ********* ** *** **** will be capped at ******* requests per **** ****.  If the number of requests exceeds ******* requests in a **** ****, Customer shall be charged in accordance with the volume tiers set forth above.

To facilitate that CSG has the proper operating environment in place to support Customer, Customer shall provide CSG with a written SmartLink BOS request ****** ******** prior to the ***** *** ** **** ******** ******* (the ****** *********).  Such forecast for each month shall be an ********* ****** *** * **** **** ** *** ***.

If Customer’s actual request volume for a **** **** in production exceeds the ***** ******** by more than **% (the ***** **** ****), CSG will notify Customer and work with Customer to (a) reduce the ******* ****** ** ***** *** **** **** *** or (b) avoid or alleviate any material impact on CSG’s shared environment (a or b, a “Resolution”). In the event the Parties are unable to achieve a Resolution, CSG will contact Customer’s SVP of IT to enable Customer to select the application(s) to turn off to achieve a Resolution.  Any failure of CSG to meet a ********* *** ******* ***** (*****) during a month in which ******** ******* ** **% *** ***** ********* of the ******** *** **** **** ******* tier associated with the SLBOS Forecast for the applicable ***** ***** **** *** ********** ****** *** forth in Schedule H.5 for such *** *** **** *****.  

Note 3: SmartLink BOS “requests” shall include any upstream transaction that is generated by or on behalf of Customer from either a Customer or third party application, excluding transactions associated with (i) VOD third party applications, (ii) CSG’s telephony API’s, or (iii) any Products or Services using SmartLink BOS.

Note 4: Interface Development and Technical Services.  Quote relates to interface development services and technical services requested by Customer in relation to the client side integration of Customer’s third party applications.

Note 5: Interface Certification Services for Non-Supported Third Party Applications.  Any interfaces, accomplished by Customer through any allowable and available micro level API, must be certified by CSG prior to the integration of such interfaces.  The standard interface

*** Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission.

certification services shall be Quoted using a fixed ***** (**) *****, such services shall include up to *** (*) ************ and product management; also, such hours can be drawn from the ************* of Technical Services referenced in Section 3.2 of the Agreement. The fees set forth above for interface certification DO NOT INCLUDE any technical services that may be requested by Customer in relation to the client side integration of Customer’s third party applications.  CSG will not unreasonably withhold certification of any interface.

Note 6: In the event that Customer ceases use of its ROVI Video on Demand application, the thresholds will be revised as follows:

·Up to ******* TPPH

·From ******* TPPH to ******* TPPH

·From ******* TPPH to ******* TPPH

·From ******* TPPH to ******* TPPH

·From ******* TPPH to ******* TPPH

·From ******* TPPH to ******* TPPH

·******* TPPH +

6.    Schedule F, “Fees,” section titled, "CSG LICENSED PRODUCTS", Section I, "Call Center, Installation and Other Associated Items", shall be amended to provide the fees for Custom DNIS AOI Solution  as follows:

Description of Item/Unit of Measure	Frequency	Fee
14.Custom DNIS AOI Solution
(a)Custom DNIS AOI Solution – Phase I	********	$*********
(b)Custom DNIS AOI Solution – Phase II (Note 7)	*** *******	***** ***** ** $****** *** ****
(c)Maintenance Services Custom DNIS AOI Solution (Note 8)	******	$*********

Note 7:  The ******** fee for this customization shall only cover Phase I, and the parties agree Phase II shall be pursuant to a subsequent mutually agreed upon Statement of Work.  Customer may use some of  its **** ** ***** ********* ******* ***** provided in Section 3.2 of the Agreement for the Phase II SOW of the Custom DNIS AOI Solution based upon the time and materials calculation.

Note 8: Up to ****** (**) ***** maintenance support, ********, effective with CSG's delivery of Phase I of the Custom DNIS AOI Solution, pursuant to that certain Statement of Work between the parties (CSG document no. 2306925).  Such support will apply to both Phase I and Phase II solutions  After such ****** (**) ***** ****** maintenance support, Customer shall be billed on a time and materials basis for any additional support.

7.    Customer and CSG agrees to amend the Agreement to add Customer Intelligence Offer Recommendation Service as follows and any provision of the service or use shall be pursuant to a Statement of Work or LOA for implementation:

a)    Schedule C, RECURRING SERVICES, shall be amended to add Customer Intelligence (“CI”) Offer Recommendation Services  as follows:

Customer Intelligence Offer Recommendation.  Includes the infrastructure and processes required to maintain and integrate the strategy and profitability indicators with ACSR® with Offer Management ("OFM") and PC.  In doing so, a customer service representative will be able to leverage the indicators to understand the value of a subscriber or customer and to know the appropriate engagement strategy that should be used with that subscriber or customer.  In addition, offer selection can be enhanced within ACSR® with OFM and PC by leveraging the indicators to deliver more targeted offer recommendation by using customer intelligence.

b)    Schedule F, “Fees”, section titled “CSG SERVICES”, Section I, “Processing”, shall be amended to provide the fees for Customer Intelligence (“CI”) Offer Recommendation Service  as follows:

Customer Intelligence Offer Recommendation Service

Description of Item/Unit of Measure	Frequency	Fee
1.Customer Intelligence Offer Recommendation Service
a)Processing Fee	*******	$*********
b)Installation Services (Note 1)	*** *******	$*********

Note 1: All installation services and associated fees shall be set forth in a mutually agreed upon Statement of Work.

8.    End to End Testing and Pricing End To End Test Environment

i.No later than ****** (**) ******** **** after the Effective Date of this Amendment, CSG and Customer will enter into a Statement of Work (the “ETE SOW”) pursuant to which CSG will agree to provide an end-to-end

*** Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission.

test environment (the “ETE Project”) with *************** (******) ************ per **** for the Products and Services identified in the Charter End To End Test Environment Proposal, dated October 13, 2009, which shall include ** and ******** (“ETE Proposal”), as modified by this Section 8.  Services which are identified in the ETE Proposal (i.e. system refreshes), but are not included in the support fees stated below, shall be identified in the discovery and scoping phases of the ETE SOW and priced accordingly.  Any additional products/services added to this environment will be provided to Charter on a time and materials basis pursuant to a mutually agreed upon Statement of Work. 

ii.CSG will ***** *** *** ** **** for the ETE Project and CSG shall invoice Customer the support fee of $********* per ***** to support the test environment after the completion of the ****** ***, which support will include maintaining compatibility of such test environment with the current configuration of ** and ********, as such configuration is updated by CSG from time to time.  Customer agrees and acknowledges that the support fees provided in this subsection are for the initial set up of the ETE Project and ongoing operations, but shall not include ongoing services such as configuration and changes to the environment (other than configuration and changes required to maintain compatibility of the test environment as contemplated above), which shall be provided on a time and materials basis.  If Customer fails to use the ETE Project for any period of time in excess of *** ******* ****** (***) *********** ****, CSG may discontinue its use after providing to Customer ******* (**) **** ***** ******, which may be via e-mail and an opportunity to consider alternative solutions. 

iii.The ETE SOW will contain such other terms and conditions as the parties may mutually agree, acting reasonably and in good faith.

9.    CI Implementation.

i.    No later than ****** (**) ******** **** after the Effective Date of this Amendment, CSG and Customer will negotiate in good faith to enter into a Statement of Work for implementation of CI (“CI SOW”) as more particularly described in a Statement of Work (CSG document no. 2306731).  The parties agree that the CI SOW may contain such other terms and conditions as the parties may mutually agree, acting reasonably and in good faith.

ii.   Upon Customer’s use of CI in production for ***** (*) *********** ******, CSG shall provide a ******* ******* ****** of ** and ******** fees, for ***** (*) *********** ******, to be applied against the PC and ******** Fees paid by Customer.  Such ****** shall be applied after the ***** ********* has been completed as provided in the ** and ******** ***., but will not be available until the ****** (***) ***** of Customer ******* ** **** *** ** *** ********; provided, however, that if Customer is prevented from utilizing all or any portion of such ****** as a result of the termination of ** and ******** due to a breach of the ****** ******** provided in section 2. b) of this Amendment, CSG will ****** ** ******** *** ****** of (i) such ****** ****** or (ii) *** **** **** ** ******** *** ************ ******** and for ********** **** related to **.

Signature to Follow

*** Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission.

THIS AMENDMENT is executed on the day and year last signed below (the “Effective Date”).

CHARTER COMMUNICATIONS HOLDING COMPANY, LLC (“CUSTOMER”) By: Charter Communications, Inc., its Manager	CSG SYSTEMS, INC.(“CSG”)
By: /s/ Ted Schrep	By:  /s/ Michael J. Henderson
Title:  EVP + CAO	Title: EVP Sales & Marketing
Name:  Ted Schrep	Name:  Michael J. Henderson
Date:  1/3/11	Date:  1/3/11

EX-10.25O

Exhibit 10.25O

SIXTEENTH AMENDMENT

TO

AMENDED AND RESTATED

CSG MASTER SUBSCRIBER MANAGEMENT SYSTEM AGREEMENT

BETWEEN

CSG SYSTEMS, INC.

AND

CHARTER COMMUNICATIONS HOLDING COMPANY, LLC

This Sixteenth Amendment (the “Amendment”) is made by and between CSG Systems, Inc., a Delaware corporation (“CSG”), and Charter Communications Holding Company, LLC, a Delaware limited liability company (“Customer”).  CSG and Customer entered into that certain Amended and Restated CSG Master Subscriber Management System Agreement dated February 9, 2009, as amended (the “Agreement”), and now desire to further amend the Agreement in accordance with the terms and conditions set forth in this Amendment.  If the terms and conditions set forth in this Amendment shall be in conflict with the Agreement, the terms and conditions of this Amendment shall control.  Any terms in initial capital letters or all capital letters used as a defined term but not defined in this Amendment shall have the meaning set forth in the Agreement.  Upon execution of this Amendment by the parties, any subsequent reference to the Agreement between the parties shall mean the Agreement as amended by this Amendment.  Except as amended by this Amendment, the terms and conditions set forth in the Agreement shall continue in full force and effect according to their terms.

CSG and Customer agree to the following upon the Effective Date:

Whereas, the parties, under the Eleventh Amendment, amended the Agreement to provide for "CSG Workforce Express GPS System Service via Gateway (per unit)"; and

Whereas, the parties have, pursuant to the foregoing, entered into good faith negotiation and discovery related to Customer's purchase of CSG Workforce express GPS System Service via Gateway; and

Whereas, as a result of the discussions described herein, the parties agree to amend the Agreement as provided herein.

Now therefore, CSG and Customer agree to the following upon the Effective Date:

1.    Section 1(d) entitled "Term," of the Eleventh Amendment, dated April 27, 2010 (CSG document no. 2303272) (the "Eleventh Amendment"), shall be deleted in its entirety.  For clarification purposes, the parties agree that by deleting this Section 1(d), the terms and conditions of the Eleventh Amendment shall be coterminous with the Agreement.

THIS AMENDMENT is executed on the day and year last signed below (the “Effective Date”).

CHARTER COMMUNICATIONS HOLDING COMPANY, LLC (“CUSTOMER”) By: Charter Communications, Inc., its Manager	CSG SYSTEMS, INC.(“CSG”)
By: /s/ Joseph P. Murray	By:  /s/ Joseph T. Ruble
Title:  VP Billing Ops	Title: EVP, CAO & General Counsel
Name:  Joseph P. Murray	Name:  Joseph T. Ruble
Date:  1-4-12	Date:  1-9-12

EX-10.25P

Pages where confidential treatment has been requested are stamped “Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission,” and places where information has been redacted have been marked with (***).

Exhibit 10.25P

SEVENTEENTH AMENDMENT

TO

AMENDED AND RESTATED

CSG MASTER SUBSCRIBER MANAGEMENT SYSTEM AGREEMENT

BETWEEN

CSG SYSTEMS, INC.

AND

CHARTER COMMUNICATIONS HOLDING COMPANY, LLC

This Seventeenth Amendment (the “Amendment”) is made by and between CSG Systems, Inc., a Delaware corporation (“CSG”), and Charter Communications Holding Company, LLC, a Delaware limited liability company (“Customer”).  CSG and Customer entered into that certain Amended and Restated CSG Master Subscriber Management System Agreement dated February 9, 2009, as amended (the “Agreement”), and now desire to further amend the Agreement in accordance with the terms and conditions set forth in this Amendment.  If the terms and conditions set forth in this Amendment shall be in conflict with the Agreement, the terms and conditions of this Amendment shall control.  Any terms in initial capital letters or all capital letters used as a defined term but not defined in this Amendment shall have the meaning set forth in the Agreement.  Upon execution of this Amendment by the parties, any subsequent reference to the Agreement between the parties shall mean the Agreement as amended by this Amendment.  Except as amended by this Amendment, the terms and conditions set forth in the Agreement shall continue in full force and effect according to their terms.

Whereas, the parties, under the Fifteenth Amendment, amended the Agreement to provide an end to end test environment and related pricing; and

Whereas, the parties have, pursuant to the foregoing, entered into good faith negotiation and discovery related to the end to end test environment; and

Whereas, as a result of the discussions described herein, the parties agree to amend the Agreement as provided herein.

Now Therefore, CSG and Customer agree to the following upon the Effective Date:

Section 8 entitled "End to End Testing and Pricing End to End Test Environment" of the Fifteenth Amendment, dated January 11, 2011 (CSG document no. 2306672), shall be deleted in its entirety and replaced with the following:

i.No later than October 30, 2011, CSG and Customer will enter into a Statement of Work (the “CTER SOW”) pursuant to which CSG will agree to provide the Technical Services to create an end-to-end prerelease Customer Test Environment Region (the “CTER”) with ******* ******** (******) ************ *** **** (*****)***** (*) *********** *** ****** (*****) and implemented to support ****** (**) ******* of ************ *** ****** (******) for the Products and Services ”) identified in the CTER SOW.  Any additional products/services added to CTER will be provided to Customer on ** **** **** * **** **** ****** ******* (**%) ****** ***** pursuant to a mutually agreed upon Statement of Work, unless otherwise stated therein.  Customer may request CSG to make Customer-purchased custom solutions compatible with the CTER and assist with its deployment pursuant to a mutually agreed upon Statement of Work.  Unless otherwise agreed to in a statement of work or other document duly executed by both parties, Customer will host custom solutions made available pursuant to the CTER.

ii. CSG shall invoice Customer a support fee of $********* per ***** in consideration for the delivery of the CTER to be delivered pursuant to CTER SOW once the CTER is certified by CSG as being operational and made available for Customer’s use.  The foregoing support fee shall be invoiced

*** Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission.

*******, in arrears, starting after the ************** after certification and subject to the ****** increases permitted by the Agreement.  If certification occurs after the ***************, it shall be pro-rated for that **********.  Customer must provide no less than ****** (**)****' written notice prior to termination of the CTER.  The support fee for the final ***** of the CTER will be due in full regardless of the date of notice of termination was provided.For the support fee provided herein, Customer shall receive the following: 

Ø CSG’s maintenance of the CTER with new production prerelease code including maintenance, issue report (“IR”), fixes and updated production prerelease(s); new production prerelease code implemented approximately *** (*) ***** prior to ***** ******** to production and approximately **** (*) ***** ***** to ***** ******** to production (CSG's ***** and ***** ******** are regularly scheduled software updates to CSG products.)

Ø CSG monitoring of all system components to ensure that such components are operational (including hardware, software, and all application components) and system access

Ø CSG’s provision of help desk support with respect to the CTER via CSG's Solution Support Center (“SSC”)as follows:

· Tickets for issue resolution support can be called into the SSC any time but will only be worked between the hours of ****** * ****** ***, Monday through Friday  

· Tickets will be logged no higher than a ******** ***** * and handled through CSG standard procedures, pursuant to published Service Level Agreements 

· There will be no on-call, after hours, or holiday support

· The CTER is a quality assurance (“QA”) region and will not be supported 24/7; support will be provided during normal business hours, Monday-Friday (****** * **** ***).  ****** **** *** ****** ********* * ****** ********* and ***** **** ****** ************** *****; no on-call, after hours, or holiday support.  Expectations for nightly test batch cycle completion and test online availability are identical to those for QAHA. 

Ø Provide ongoing CTER support via Customer's Strategic Business Unit (“SBU”), production implementation manager ("PIM") and client implementation analyst ("CIA"), consistent with support currently provided to the existing prerelease environment through implementation and on-going support.

iii.   The CTER has been sized for ****** (**) ******* ** ************ *** ****** (****). If Customer’s usage of the environment exceeds the ****** (**) **** for any **** (*) **** within a ******** *****, Customer will be charged $****** per **** per ***** for the ****** ****** ** **** in ****** of/over ****** (**) ****.  MIPS capacity will be reset at ****** (**) each ***** and any amount in excess shall be provided as identified herein, but in any event shall be no less than ****** (**) ****.  The foregoing is subject to the ****** increases permitted by the Agreement.

iv.   Customer-requested refreshes of the CTER will be documented in a statement of work and will be provided for the fixed fee of $********* per refresh excluding change orders.  The foregoing fixed fee is subject to the annual increases permitted by the Agreement.

v.    Customer agrees and acknowledges that the support fees provided in this subsection are for the initial set up of the CTER and ongoing operations of the CTER, but shall not include ongoing services such as configuration modification and/or changes to the CTER (other than configuration modification or changes required to maintain compatibility and functionality of the test environment as specifically identified in the CTER SOW), which shall be provided on a time and materials basis.  In addition, Customer shall accept production prerelease code within the CTER approximately *** (*) to **** (*) ***** prior to the ********** ******* **** and, subsequently, as needed until the ***** ********** **** is ******** ** provide Customer with the ability to perform regression testing. 

*** Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission.

THIS AMENDMENT is executed on the day and year last signed below (the “Effective Date”).

CHARTER COMMUNICATIONS HOLDING COMPANY, LLC (“CUSTOMER”) By: Charter Communications, Inc., its Manager	CSG SYSTEMS, INC.(“CSG”)
By: /s/ John Birrer	By:  /s/ Michael J. Henderson
Title:  SVP Customer Experience	Title: EVP Sales & Marketing
Name:  John Birrer	Name:  Michael J. Henderson
Date:  11/1/11	Date:  11/4/11

EX-10.25Q

Pages where confidential treatment has been requested are stamped “Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission,” and places where information has been redacted have been marked with (***).

Exhibit 10.25Q

EIGHTEENTH AMENDMENT

TO

AMENDED AND RESTATED

CSG MASTER SUBSCRIBER MANAGEMENT SYSTEM AGREEMENT

BETWEEN

CSG SYSTEMS, INC.

AND

CHARTER COMMUNICATIONS HOLDING COMPANY, LLC

This Eighteenth Amendment (the “Amendment”) is made by and between CSG Systems, Inc., a Delaware corporation (“CSG”), and Charter Communications Holding Company, LLC, a Delaware limited liability company (“Customer”).  CSG and Customer entered into that certain Amended and Restated CSG Master Subscriber Management System Agreement dated February 9, 2009, as amended (the “Agreement”), and now desire to further amend the Agreement in accordance with the terms and conditions set forth in this Amendment.  If the terms and conditions set forth in this Amendment shall be in conflict with the Agreement, the terms and conditions of this Amendment shall control.  Any terms in initial capital letters or all capital letters used as a defined term but not defined in this Amendment shall have the meaning set forth in the Agreement.  Upon execution of this Amendment by the parties, any subsequent reference to the Agreement between the parties shall mean the Agreement as amended by this Amendment.  Except as amended by this Amendment, the terms and conditions set forth in the Agreement shall continue in full force and effect according to their terms.

Whereas, the parties under the Ninth Amendment to the Agreement, amended the Agreement to provide for Precision eMail™ as a Recurring Service and related pricing; and

Whereas, the parties have, pursuant to the foregoing, entered into good faith negotiation and discovery related to Customer's purchase of a new Precisions eMail™ bundle and the pricing related thereto; and

Whereas, as a result of the discussions described herein, the parties agree to amend the Agreement as provided herein.

Now Therefore, CSG and Customer agree to the following as of April 1, 2011 (the "Effective Date")

1.    Pursuant to the Ninth Amendment to the Agreement executed by CSG and Customer dated January 10, 2010 (CSG document no. 2301479) (the "Ninth Amendment"), Customer has requested and CSG has agreed to provide an additional ****** Precision eMail™ bundle at the ********** bundle level.  As a result, pursuant to Note 2 of Section 2 of the Ninth Amendment, the ****** Subscription Fee for the Precision eMail™ is ******.

2.    CSG and Customer have discussed the stated fees for the ********** level ****** Precision eMail™ bundle and have agreed, ** ** ********* *** ********'* ********* *** ** *** Precision eMail™ service, to ******** ** $********* the fees specified in the Ninth Amendment, for this annual ********** bundle, as a ******** ********.  For clarification purposes, the ********* *** *** *** ********** Precision eMail™ bundle was $*********** **** *** ********* ******** ** $********** *** ***** ******* ******* for the ********** ********* ****** ****** in the amount of $********* as the ***** ****** ****** *** from Charter, for the ****** ******** ******, in accordance with the terms of the Agreement.

THIS AMENDMENT is executed on the day and year last signed below (the “Effective Date”).

CHARTER COMMUNICATIONS HOLDING COMPANY, LLC (“CUSTOMER”) By: Charter Communications, Inc., its Manager	CSG SYSTEMS, INC.(“CSG”)
By: /s/ Christopher A. Hill	By:  /s/ Michael J. Henderson
Title:  VP Bus. Dev	Title: EVP Sales & Marketing
Name:  Christopher A. Hill	Name:  Michael J. Henderson
Date:  6/2/2011	Date:  6/6/11

EX-10.25R

Pages where confidential treatment has been requested are stamped “Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission,” and places where information has been redacted have been marked with (***).

Exhibit 10.25R

NINETEENTH AMENDMENT

TO

AMENDED AND RESTATED

CSG MASTER SUBSCRIBER MANAGEMENT SYSTEM AGREEMENT

BETWEEN

CSG SYSTEMS, INC.

AND

CHARTER COMMUNICATIONS HOLDING COMPANY, LLC

This Nineteenth Amendment (the “Amendment”) is made by and between CSG Systems, Inc., a Delaware corporation (“CSG”), and Charter Communications Holding Company, LLC, a Delaware limited liability company (“Customer”).  CSG and Customer entered into that certain Amended and Restated CSG Master Subscriber Management System Agreement dated February 9, 2009, as amended (the “Agreement”), and now desire to further amend the Agreement in accordance with the terms and conditions set forth in this Amendment.  If the terms and conditions set forth in this Amendment shall be in conflict with the Agreement, the terms and conditions of this Amendment shall control.  Any terms in initial capital letters or all capital letters used as a defined term but not defined in this Amendment shall have the meaning set forth in the Agreement.  Upon execution of this Amendment by the parties, any subsequent reference to the Agreement between the parties shall mean the Agreement as amended by this Amendment.  Except as amended by this Amendment, the terms and conditions set forth in the Agreement shall continue in full force and effect according to their terms.

1.    Customer desires to add SmartColor Printing and Message Manager Services to the Agreement and to commit to the exclusive use of SmartColor Printing and Message Manager through the Term of the Agreement.  As a result, the following shall be added to the Agreement:

(a)  SmartColor Printing. CSG shall provide SmartColor Printing for Customer’s subscribers. SmartColor Printing is available on both sides of each physical statement page and provides less than or equal to ****** ******* (**%) ink color coverage.  In the event customer whishes to produce Connected Subscriber statements with up to and including ****** ******* (**%) ink color coverage, CSG shall make the additional coverage available and invoice Customer for the additional fees provided in Schedule F.  If ink saturation exceeds ****** ******* (**%), CSG shall provide the additional coverage and invoice the additional Print Processing Fee based on the actual ink saturation required.  Due to saturation of color and CSG’s experience with offline processes, such as lockbox processing, CSG and its technology partners require 24# paper weight for up to and including ****** ******* (**%) ink color coverage to support SmartColor Printing.

(b)  Message Manager.  Message Manager is a fully hosted web application that will provide Customer with the ability to compose and maintain document messages, providing robust statement message composition, prioritization, rich text, basic selectivity, and preview and reporting capabilities to facilitate Customer’s communication with its subscribers.

2.    Therefore, “CSG Print and Mail Ancillary Service Fees” shall be amended by adding the following:

Description of Item/Unit of Measure	Frequency	Fee
Other Print and Mail Ancillary Service Fees
SmartColor Printing (Note 3)
1.     Set-Up Fee (Note 4)	*** ****	*****
2.     Print Processing Fee up to and including ****** ******* (**%) ink saturation (per ******** ****) (Note 1) (Note 2)	*******	$******
3.     Print Processing Fee for ink saturation in excess of ****** ******* (**%) and up to and including ****** ******* (**%) (per ******** ****) (Note 1) (Note 2)	*******	$******
4.     Paper – 24#, plain white, with perforation (per ******** ****)	*******	$******
Message Manager (Note 3)
1.      Set-Up Fee (Note 4)	*** ****	*****
2.      Message Manager Processing Fee (per *********) (Note 5)	*******	$******

*** Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission.

Note 1:  SmartColor Printing fees are in addition to all other fees, including fees for Statement Processing.

Note 2:  SmartColor Printing is available on both sides of each physical statement page.  The fee shall be assessed against Customer’s total physical page count on a monthly basis regardless of the actual number of physical pages that received color processing (i.e. the fee is assessed whether the physical page receives color or not).  The fees referenced are for ink saturation of up to and including ****** ******* (**%).  If ink saturation exceeds ****** ******* (**%), Customer shall sign and approve a separate quote for statements over ****** ******* (**%) and CSG shall provide the uptick to the Print Processing fee based on the actual ink saturation required.  

Note 3: Should an event require activation of CSG’s disaster recovery plan, or in the event of an unforeseen or unplanned outage that prohibits SmartColor Printing, Customer acknowledges and agrees that during such event(s) statements will be printed using black/white print technology.  In such event(s), Customer shall not be charged the SmartColor Printing fee for the statements printed using black/white print technology.

Note 4: The parties agree to execute a separate Statement of Work for implementation of Smart Color Printing and Message Manager to convert Customer’s current statement to a dynamic, full color printed document with Message Manager capabilities.

Note 5:  CSG shall install Message Manager into Customer’s environment pursuant to the Statement of Work.  The fonts, graphics, and colors available for use in Message Manager will be consistent with those available for Customer’s document composition process.

THIS AMENDMENT is executed on the day and year last signed below (the “Effective Date”).

CHARTER COMMUNICATIONS HOLDING COMPANY, LLC (“CUSTOMER”) By: Charter Communications, Inc., its Manager	CSG SYSTEMS, INC.(“CSG”)
By: /s/ Joseph P. Murray	By:  /s/ Peter E. Kalan
Title:  VP Billing	Title: President, CEO
Name:  Joseph P. Murray	Name:  Peter E. Kalan
Date:  12/19/2011	Date:  12/21/11

EX-10.25S

Pages where confidential treatment has been requested are stamped “Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission,” and places where information has been redacted have been marked with (***).

Exhibit 10.25S

TWENTIETH AMENDMENT

TO

AMENDED AND RESTATED

CSG MASTER SUBSCRIBER MANAGEMENT SYSTEM AGREEMENT

BETWEEN

CSG SYSTEMS, INC.

AND

CHARTER COMMUNICATIONS HOLDING COMPANY, LLC

This Twentieth Amendment (the “Amendment”) is made by and between CSG Systems, Inc., a Delaware corporation (“CSG”), and Charter Communications Holding Company, LLC, a Delaware limited liability company (“Customer”).  CSG and Customer entered into that certain Amended and Restated CSG Master Subscriber Management System Agreement dated February 9, 2009, as amended (the “Agreement”), and now desire to further amend the Agreement in accordance with the terms and conditions set forth in this Amendment.  If the terms and conditions set forth in this Amendment shall be in conflict with the Agreement, the terms and conditions of this Amendment shall control.  Any terms in initial capital letters or all capital letters used as a defined term but not defined in this Amendment shall have the meaning set forth in the Agreement.  Upon execution of this Amendment by the parties, any subsequent reference to the Agreement between the parties shall mean the Agreement as amended by this Amendment.  Except as amended by this Amendment, the terms and conditions set forth in the Agreement shall continue in full force and effect according to their terms.

CSG and CUSTOMER agree to the following as of the Effective Date (as defined below):

1.    Customer desires to utilize the services of CSG’s Professional Services Group to design, develop, and implement a custom solution that will allow Customer’s Customer Service Representatives ("CSRs") to complete orders with higher accuracy.  CSG will design, develop and implement its Order Account Audit Tool ("OAAT") custom solution that will include a series of edits during the CSR's order creation process that will notify the CSR if the order has violated an order audit rule. 

2.    As a result, Schedule F, Fee Schedule, "CSG Services," Subsection V, "Custom Implementation Services" of the Agreement is amended to include the following fees for the CSG services to be performed in connection with the monthly Production Support and Maintenance of OAAT:

Description of Item/Unit of Measure	Frequency	Fee
Order Account Audit Tool  (Note 1)
Software Development (Note 2) ¨Analysis, Architecture, Design, and Development	********	$*********
Production Support and Maintenance (Note 3) (Note 4)	*******	$********

Note 1: Design, development and implementation services and lead times will be set forth in that certain Statement of Work, "Order Account Audit Tool (OAAT) Implementation" (CSG document no. 2310761).

Note 2: Software Development of the OAAT custom solution will be invoiced to Customer on a time and materials basis as estimated in Statement of Work, "Order Account Audit Tool (OAAT) Implementation" (CSG document no. 2310761)

Note 3:  Production Support and Maintenance will commence following deployment of OAAT to production.  Production Support and Maintenance will be limited to ****** (**) ***** per *****.  Production Support and Maintenance fees will be subject to annual increases pursuant to the Agreement.  Any hours in excess of the ****** (**) ***** per ***** of Production Support and Maintenance requested by Customer shall be billed on a time and materials basis, as mutually agreed by the parties in a separate statement of work.

Note 4:  CSG and Customer agree to reevaluate Production Support and Maintenance terms after OAAT has been in production for ****** (**) ******.

*** Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission.

THIS AMENDMENT is executed on the day and year last signed below (the “Effective Date”).

CHARTER COMMUNICATIONS HOLDING COMPANY, LLC (“CUSTOMER”) By: Charter Communications, Inc., its Manager	CSG SYSTEMS, INC.(“CSG”)
By: /s/ Joseph P. Murray	By:  /s/ Joseph T. Ruble
Title:  VP Billing	Title: EVP - General Counsel
Name:  Joseph P. Murray	Name:  Joe T. Ruble
Date:  12-8-2011	Date:  12-9-11

EX-10.25T

Pages where confidential treatment has been requested are stamped “Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission,” and places where information has been redacted have been marked with (***).

Exhibit 10.25T

TWENTY-FIRST AMENDMENT

TO

AMENDED AND RESTATED

CSG MASTER SUBSCRIBER MANAGEMENT SYSTEM AGREEMENT

BETWEEN

CSG SYSTEMS, INC.

AND

CHARTER COMMUNICATIONS HOLDING COMPANY, LLC

This Twenty-first Amendment (the “Amendment”) is made by and between CSG Systems, Inc., a Delaware corporation (“CSG”), and Charter Communications Holding Company, LLC, a Delaware limited liability company (“Customer”).  CSG and Customer entered into that certain Amended and Restated CSG Master Subscriber Management System Agreement dated February 9, 2009, as amended (the “Agreement”), and now desire to further amend the Agreement in accordance with the terms and conditions set forth in this Amendment.  If the terms and conditions set forth in this Amendment shall be in conflict with the Agreement, the terms and conditions of this Amendment shall control.  Any terms in initial capital letters or all capital letters used as a defined term but not defined in this Amendment shall have the meaning set forth in the Agreement.  Upon execution of this Amendment by the parties, any subsequent reference to the Agreement between the parties shall mean the Agreement as amended by this Amendment.  Except as amended by this Amendment, the terms and conditions set forth in the Agreement shall continue in full force and effect according to their terms.

CSG and Customer agree to the following upon the Effective Date:

1.    Upon implementation into production, Customer desires to use and CSG agrees to provide CSG Vantage® Plus Archives.  As a result, Schedule C, "RECURRING SERVICES," is modified by adding "CSG Vantage® Plus Archives" and by adding the following to the section titled "RECURRING SERVICES DESCRIPTION" as follows:

CSG Vantage Plus® Archives provides archival storage services through a CSG hosted, browser based application.  CCS®/ACP system-generated production report images ("Report Images") are stored in an archived data store and are accessible in HTML, PDF, and ASCII text formats.  CSG Vantage Plus Archives also offers the ability to archive report tables ("Report Tables") in Vantage for query and analysis.

Retention is configurable at the CSG Vantage report level for both Report Images and Report Tables in Vantage.  Standard deployment will provide for consistent report retention for all Customer's CSG Vantage Plus reports ("Vantage Plus Reports").  Custom solutions may also be deployed in the event Customer requests retention to vary by Vantage Plus Reports.  

Standard deployment will also include a consistent Customer user profile that will allow Customer's users to have access to retained Report Images.  Customer solutions may also be deployed to support Customer's custom user access requirements as part of a custom implementation.

Report Image retention and any special user access requirements will be defined in a Customer Implementation Specification Sheet ("CISS") document which will be integrated, in each applicable instance, into a mutually agreed upon implementation Statement of Work to be executed by CSG and Customer.

Standard deployment will also include storage of Report Images in CSG Vantage Plus Archives for a period of up to **** (*) *****.  Customer will have the option to (i) request that CSG pre-load up to *** (*) ****** of historical Report Images or (ii) commence archiving Report Images from the date that CSG Vantage Plus Archives is implemented.  If Customer elects to have CSG pre-load historical data, the *********  period will commence from the date of the first historical Report Images.  Customer may

*** Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission.

request that CSG continue to provide storage of all or some specified portion of its Report Images for more than **** (*) ***** for the fees specified in Section 3 of this Amendment.  Such request shall be made not less than ***** (*) ************ prior to Customer's requested extension date and documented in an executed LOA.  Unless otherwise extended, pursuant to the preceding sentence, Report Images will be available to Customer for the ********* period, after which time the Report Images will be purged and no longer accessible. In the event Customer requests extended retention for Report Tables beyond the current retention available in Vantage Plus, storage fees as listed in Schedule F will apply.

2.    Following implementation of CSG Vantage Plus Archives into production, pursuant to a Statement of Work executed by the parties, CD Rom/DVD archive reports that are currently provided  will no longer be available for either past or future reports.  

3.    As a result, Schedule F, "Fees," "CSG Licensed Products," "II. Advanced Reporting," "B. CSG Vantage Plus" shall be amended to provide fees for CSG Vantage® Plus Archives as follows:

Description of Item/Unit of Measure	Frequency	List  Rate
C.  CSG Vantage® Plus Archives (Notes 7-10)
a)Set Up Fee – Production Environment (Enterprise-wide)	********	$*********
b)Pre-load of *** (*) ****** of historical Report Image data	********	$*********
c)Storage Fees for Report Tables (per ********, subject to Note 8)	*******	$********
d)
e)Storage Fees for Customer-requested Report Images (per ********, subject to Note 8) that are stored for more than **** (*) *****	*******	$********

Note 7:  CSG shall provide CSG Vantage® Plus Archives in lieu of report archives on CD ROM/DVD as provided in the Agreement, which shall include retention of Reports for up to **** (*) *****, with no Storage Fees, as an item included in the BSC.

Note 8: Storage capacity will be measured ******* in *********; the ******* Storage Fee will be $******** for the ***** ******** and $******** for each ******** thereafter.  For example: If, during a ********* ******* ******** ******** ***** ********* ** ******* *** *** ******** ****** ******** ******** **** ** ******** $******** *** **** ****** ******* ********* **** ** ******** ** *** ****** ** $********* ******* **** ** ******** ** *** ****** ** $********* ****

Note 9: Customer has a current allotment of *** ******* (***) users that may access Vantage Plus Archives.

Note 10: As requested by Customer, CSG shall pre-load *** (*) ****** of historical Report Image data for the fee set forth above.  CSG will require a ****** (**) *** lead time upon execution of the SOW to pre-load historical data.  In the event customer only chooses to implement Vantage Plus Archives with no pre-load, an implementation fee of $****** apply along with a ** *** lead time.

THIS AMENDMENT is executed on the day and year last signed below (the “Effective Date”).

CHARTER COMMUNICATIONS HOLDING COMPANY, LLC (“CUSTOMER”)   By: Charter Communications, Inc., its Manager CSG SYSTEMS, INC.(“CSG”)

By: /s/ Joseph P. Murray	By:  /s/ Joseph T. Ruble
Title:  VP Billing	Title:  EVP, CAO & General Counsel
Name: Joseph P. Murray	Name: Joseph T. Ruble
Date:  12/16/11	Date:  12-16-11

EX-10.25U

Pages where confidential treatment has been requested are stamped “Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission,” and places where information has been redacted have been marked with (***).

Exhibit 10.25U

TWENTY-SECOND AMENDMENT

TO

AMENDED AND RESTATED

CSG MASTER SUBSCRIBER MANAGEMENT SYSTEM AGREEMENT

BETWEEN

CSG SYSTEMS, INC.

AND

CHARTER COMMUNICATIONS HOLDING COMPANY, LLC

This Twenty-second Amendment (the “Amendment”) is made by and between CSG Systems, Inc., a Delaware corporation (“CSG”), and Charter Communications Holding Company, LLC, a Delaware limited liability company (“Customer”).  CSG and Customer entered into that certain Amended and Restated CSG Master Subscriber Management System Agreement dated February 9, 2009, as amended (the “Agreement”), and now desire to further amend the Agreement in accordance with the terms and conditions set forth in this Amendment.  If the terms and conditions set forth in this Amendment shall be in conflict with the Agreement, the terms and conditions of this Amendment shall control.  Any terms in initial capital letters or all capital letters used as a defined term but not defined in this Amendment shall have the meaning set forth in the Agreement.  Upon execution of this Amendment by the parties, any subsequent reference to the Agreement between the parties shall mean the Agreement as amended by this Amendment.  Except as amended by this Amendment, the terms and conditions set forth in the Agreement shall continue in full force and effect according to their terms.

CSG and Customer agree to the following as of April 1, 2012 (the "Effective Date"):

1.    Pursuant to the Ninth Amendment to the Agreement executed by CSG and Customer dated January 10, 2010 (CSG document no. 2301479) (the "Ninth Amendment") Customer has requested and CSG has agreed to provide an additional ****** Prepaid Volume, No Attachments Precision eMail™  bundle at the ********** bundle level.  

2.    Therefore, pursuant to Schedule F of the Agreement and for the fees provided therein, CSG shall provide the ****** Prepaid Volume, No Attachments Precision eMail bundle to Customer, commencing as of the Effective Date.

THIS AMENDMENT is executed on the days and year last signed below to be effective as of the Effective Date.

CHARTER COMMUNICATIONS HOLDING COMPANY, LLC (“CUSTOMER”)   By: Charter Communications, Inc., its Manager CSG SYSTEMS, INC.(“CSG”)

By: /s/ Joseph P. Murray	By:  /s/ Peter E. Kalan
Title:  VP Billing	Title:  President, CEO
Name: Joseph P. Murray	Name: Peter E. Kalan
Date:  2-7-12	Date:  2/8/12

EX-10.25V

Exhibit 10.25V

TWENTY-THIRD AMENDMENT

TO

AMENDED AND RESTATED

CSG MASTER SUBSCRIBER MANAGEMENT SYSTEM AGREEMENT

BETWEEN

CSG SYSTEMS, INC.

AND

CHARTER COMMUNICATIONS HOLDING COMPANY, LLC

This Twenty-third Amendment (the “Amendment”) is made by and between CSG Systems, Inc., a Delaware corporation (“CSG”), and Charter Communications Holding Company, LLC, a Delaware limited liability company (“Customer”).  CSG and Customer entered into that certain Amended and Restated CSG Master Subscriber Management System Agreement dated February 9, 2009, as amended (the “Agreement”), and now desire to further amend the Agreement in accordance with the terms and conditions set forth in this Amendment.  If the terms and conditions set forth in this Amendment shall be in conflict with the Agreement, the terms and conditions of this Amendment shall control.  Any terms in initial capital letters or all capital letters used as a defined term but not defined in this Amendment shall have the meaning set forth in the Agreement.  Upon execution of this Amendment by the parties, any subsequent reference to the Agreement between the parties shall mean the Agreement as amended by this Amendment.  Except as amended by this Amendment, the terms and conditions set forth in the Agreement shall continue in full force and effect according to their terms.

CSG and Customer agree to the following upon the Effective Date:

1.   That subsection titled "Monthly Cost Review" of the section titled "Review and Proposals" of  Exhibit H.1-The Services to the Agreement cited below, will be deleted in its entirety as will any and all other references in the Agreement to "Monthly Cost Review," and neither party hereto shall have any further rights or obligations relating thereto:

"Reviews and Proposals

Monthly Cost Review.  CSG will provide a monthly spreadsheet to Customer detailing the major cost areas represented on CSG's prior month invoice.  Customer will provide the major cost areas to be reviewed, example areas include: Monthly Fees, Product license fees, bill creation fees, bill inserting fees, postage fees, WAN fees, and consulting services fees."

THIS AMENDMENT is executed on the day and year last signed below (the “Effective Date”).

CHARTER COMMUNICATIONS HOLDING COMPANY, LLC (“CUSTOMER”) By: Charter Communications, Inc., its Manager	CSG SYSTEMS, INC.(“CSG”)
By: /s/ Steve Blechschmidt	By:  /s/ Peter E. Kalan
Title:  Mgr Billing Vendor Rel.	Title:  President, CEO
Name:  Steve Blechschmidt	Name:  Peter E. Kalan
Date:  2/1/12	Date:  2/2/12

EX-10.25W

Pages where confidential treatment has been requested are stamped “Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission,” and places where information has been redacted have been marked with (***).

Exhibit 10.25W

TWENTY-FOURTH AMENDMENT

TO

AMENDED AND RESTATED

CSG MASTER SUBSCRIBER MANAGEMENT SYSTEM AGREEMENT

BETWEEN

CSG SYSTEMS, INC.

AND

CHARTER COMMUNICATIONS HOLDING COMPANY, LLC

This Twenty-fourth Amendment (the “Amendment”) is made by and between CSG Systems, Inc., a Delaware corporation (“CSG”), and Charter Communications Holding Company, LLC, a Delaware limited liability company (“Customer”).  CSG and Customer entered into that certain Amended and Restated CSG Master Subscriber Management System Agreement dated February 9, 2009, as amended (the “Agreement”), and now desire to further amend the Agreement in accordance with the terms and conditions set forth in this Amendment.  If the terms and conditions set forth in this Amendment shall be in conflict with the Agreement, the terms and conditions of this Amendment shall control.  Any terms in initial capital letters or all capital letters used as a defined term but not defined in this Amendment shall have the meaning set forth in the Agreement.  Upon execution of this Amendment by the parties, any subsequent reference to the Agreement between the parties shall mean the Agreement as amended by this Amendment.  Except as amended by this Amendment, the terms and conditions set forth in the Agreement shall continue in full force and effect according to their terms.

CSG and Customer agree to the following as of the Effective Date:

1.    Customer is currently utilizing CSG’s Recurring Credit Card Authorization Services and now desires to utilize CSG’s Card Account Update ("CAU") recurring services.  As a result, for the fees set forth in Schedule F, Schedule C, Recurring Services, is amended by adding "Card Account Update Service" follows:

a.    Card Account Update ("CAU") Service.  CSG will submit a file of Customer's Subscribers' accounts that have recurring credit and debit cards on file to Chase Paymentech.  Chase Paymentech will update and return the updated file which will automatically be entered into ACP.  Updates to such Customer's Subscribers' card accounts may include, but are not limited to, card expiration dates, association changes, and information related to lost or stolen cards.  Fees assessed by Chase Paymentech for file updates will be billed directly to Customer, per the separate merchant agreement between Customer and Chase Paymentech.  

b.    Schedule C-3, Financial Services, is modified by adding "Exhibit C-3(e). Card Account Update Service" attached to this Amendment at Attachment 1 and incorporated herein by reference.

2.    As a result, upon execution of this Amendment and pursuant to the terms and conditions of the Agreement, which include Exhibit C-3(e), "Card Account Update Service." Schedule F, "Fees," of the Agreement, shall be amended to include the following fees for the Card Account Update Service:

       CSG SERVICES

       IV. Credit Management and Collections

       D. Card Account Update Service

Description of Item/Unit of Measure	Frequency	Fee
Card Account Update (per ******)	*******	$******

[Signature Page Follows]

*** Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission.

THIS AMENDMENT is executed on the day and year last signed below (the “Effective Date”).

CHARTER COMMUNICATIONS HOLDING COMPANY, LLC (“CUSTOMER”) By: Charter Communications, Inc., its Manager	CSG SYSTEMS, INC.(“CSG”)
By: /s/ Joseph P. Murray	By:  /s/ Joseph T. Ruble
Title:  VP Billing	Title:  EVP, CAO & General Counsel
Name:  Joseph P. Murray	Name:  Joseph T. Ruble
Date:  2/28/12	Date:  2-28-12

*** Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission.

Attachment 1

to

The Twenty-fourth Amendment

Exhibit C-3(e)

Card Account Update ("CAU") Service

1.   Card Account Update ("CAU") Service.  CSG will submit a file of Customer's Subscribers' accounts that have recurring credit and debit cards on file to Chase Paymentech.  Chase Paymentech will update and return the updated account information which will automatically be entered into ACP.  Updates to such Customer's Subscribers' card accounts file may include, but are not limited to, card expiration dates, association changes, and information related to lost or stolen cards.  Fees assessed by Chase Paymentech for file updates will be billed directly to Customer, per the separate merchant agreement between Customer and Chase Paymentech.

2.    Requirements.  Customer must use Chase Paymentech for credit card processing in order to utilize the Card Account UpdateService.  Customer acknowledges that Customer and Chase Paymentech must execute an agreement to use the Card Account Update Service.  Customer also acknowledges that the Card Account UpdateService must be used with either CSG’s CCS® or ACSR® systems.  In addition, Chase Paymentech will register Customer with and be responsible for the applicable card association(s) for the card account update service.

3.    Use of Credit Information. Customer agrees that it shall keep all information and data accessed through the Card Account UpdateService strictly confidential

4.  Intellectual Property.

(a)                  No License.  Customer will not acquire any patent rights, copyright interest, or other right, claim, or interest in the computer programs, forms, schedules, manuals, or other proprietary items utilized or provided by CSG in connection with the Card Account UpdateService.

(b)          Restrictions on Use.  Customer will not use or permit its respective employees, agents and subcontractors to use the trademarks, service marks, logos, names, or any other proprietary designations of Visa, Chase Paymentech, MasterCard, or their respective affiliates, whether registered or unregistered, without the prior written consent of the applicable party.

5.    Data Accuracy.  Customer acknowledges that the Card Account Update Service is only accurate to the extent a card issuer participates in the service and that many card issuers do not participate in the service.  Furthermore, Customer acknowledges that CSG is not responsible in any way for the accuracy or the completeness of data which may be accessed as part of this service.  At this time, Card Account Update Service only supports updates provided by Visa and MasterCard..

5.    Termination.  Visa and or MasterCardmay terminate Customer’s participation in the Card Account Update Service, or terminate the service in its entirety, at any time.  Chase Paymentech’s bankcard processing relationship with Customer, and thus the Card Account Update Service, may be terminated at any time pursuant to the terms and conditions set forth in the agreement entered into between Customer and Chase Paymentech.  CSG assumes no liability of any kind that arises out of the termination of Customer’s participation in the Card Account Update Service by Visa, MasterCard or Chase Paymentech.

EX-10.25X

Pages where confidential treatment has been requested are stamped “Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission,” and places where information has been redacted have been marked with (***).

Exhibit 10.25X

TWENTY-FIFTH AMENDMENT

TO

AMENDED AND RESTATED

CSG MASTER SUBSCRIBER MANAGEMENT SYSTEM AGREEMENT

BETWEEN

CSG SYSTEMS, INC.

AND

CHARTER COMMUNICATIONS HOLDING COMPANY, LLC

This Twenty-fifth Amendment (the “Amendment”) is made by and between CSG Systems, Inc., a Delaware corporation (“CSG”), and Charter Communications Holding Company, LLC, a Delaware limited liability company (“Customer”).  CSG and Customer entered into that certain Amended and Restated CSG Master Subscriber Management System Agreement dated February 9, 2009, as amended (the “Agreement”), and now desire to further amend the Agreement in accordance with the terms and conditions set forth in this Amendment.  If the terms and conditions set forth in this Amendment shall be in conflict with the Agreement, the terms and conditions of this Amendment shall control.  Any terms in initial capital letters or all capital letters used as a defined term but not defined in this Amendment shall have the meaning set forth in the Agreement.  Upon execution of this Amendment by the parties, any subsequent reference to the Agreement between the parties shall mean the Agreement as amended by this Amendment.  Except as amended by this Amendment, the terms and conditions set forth in the Agreement shall continue in full force and effect according to their terms.

CSG and Customer agree to the following as of the Effective Date:

1.    Customer agrees to purchase an additional ****** (**) Vantage User IDs.  Accordingly, pursuant to the terms of the Eighth Amendment to the Agreement dated January 5, 2010 (CSG document number 2301676), the number of Vantage User ID will be increased from *** ******* ********* (***) to *** ******* ************ (***).  

THIS AMENDMENT is executed on the day and year last signed below (the “Effective Date”).

CHARTER COMMUNICATIONS HOLDING COMPANY, LLC (“CUSTOMER”) By: Charter Communications, Inc., its Manager	CSG SYSTEMS, INC.(“CSG”)
By: /s/ Joseph P. Murray	By:  /s/ Michael J. Henderson
Title:  VP Billing	Title:  EVP Sales & Marketing
Name:  Joseph P. Murray	Name:  Michael J. Henderson
Date:  3/12/12	Date:  3/14/12

EX-10.25Y

Pages where confidential treatment has been requested are stamped “Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission,” and places where information has been redacted have been marked with (***).

Exhibit 10.25Y

TWENTY-SIXTH AMENDMENT

TO

AMENDED AND RESTATED

CSG MASTER SUBSCRIBER MANAGEMENT SYSTEM AGREEMENT

BETWEEN

CSG SYSTEMS, INC.

AND

CHARTER COMMUNICATIONS HOLDING COMPANY, LLC

This Twenty-sixth Amendment (the “Amendment”) is made by and between CSG Systems, Inc., a Delaware corporation (“CSG”), and Charter Communications Holding Company, LLC, a Delaware limited liability company (“Customer”).  CSG and Customer entered into that certain Amended and Restated CSG Master Subscriber Management System Agreement dated February 9, 2009, as amended (the “Agreement”), and now desire to further amend the Agreement in accordance with the terms and conditions set forth in this Amendment.  If the terms and conditions set forth in this Amendment shall be in conflict with the Agreement, the terms and conditions of this Amendment shall control.  Any terms in initial capital letters or all capital letters used as a defined term but not defined in this Amendment shall have the meaning set forth in the Agreement.  Upon execution of this Amendment by the parties, any subsequent reference to the Agreement between the parties shall mean the Agreement as amended by this Amendment.  Except as amended by this Amendment, the terms and conditions set forth in the Agreement shall continue in full force and effect according to their terms.

CSG and Customer agree to the following as of the Effective Date:

1.   CSG agrees to provide and Customer desires to use CSG’s Product Configurator ("PC") - Billing Configuration Edition ("BCE") in accordance with the terms of this Amendment.  CSG and Customer agree to a limited implementation and deployment of BCE into CTER (the "Trial") for a trial period of ****** (**) **** (the “Trial Period”), at ** **** ** ********.  The Trial will consist of deployment of BCE to *** (*) ******************* ****** ********* into CTER (the "BCE Trial") following execution by Customer and CSG of this Amendment and that certain Statement of Work regarding implementation and deployment of BCE (CSG document no. 2312037) (the "BCE SOW") pursuant to the terms of the BCE SOW.  Prior to the completion of the Trial Period, Customer shall provide written notice (email shall be sufficient) to CSG of either (i) its acceptance of the BCE services for Customer’s continued use, or (ii) the discontinuance of BCE at completion of the Trial Period.  Customer will *** ** ******* *** ************** *** ********** ** *** *** *** ***** or *** ***** **** ****** ******** ******* ****** ****** ** ********* ***.  Subject to Customer's timely acceptance of the Trial, BCE shall be implemented and deployed in *** (*) subsequent and as nearly simultaneously as possible implementation and deployment events, pursuant to the BCE SOW: (i) implementation and deployment of BCE to all remaining Customer's system principals to CTER and (ii) implementation of BCE to all Customer's system principals to Customer's production environment.  Upon CSG’s receipt of Customer’s acceptance of BCE, the Agreement is hereby amended by adding BCE to Schedule C, entitled “Recurring Services,” and, therefore, Schedule C, RECURRING SERVICES, shall be amended to add Product Configurator ("PC") Billing Configuration Edition ("BCE") to the section titled "RECURRING SERVICES DESCRIPTION" as follows:

CSG Product Configurator ("PC") – Billing Configuration Edition ("BCE").  The Product Configurator Billing Configuration Edition is a back office application that is used to define billing code tables.  With this new application, CSG is providing a more robust definition and validation layer. BCE is used to manage the following code tables: 9xx, TM, TR, TT, 03, CT44. 

2.   Upon Customer's acceptance of the BCE Trial and pursuant to the terms and conditions of the Agreement, upon implementation and deployment of BCE to all Customer's system principals into

*** Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission.

CTER following the BCE Trial and subsequent implementation and deployment into Customer's production environment, pursuant to the BCE SOW, Schedule F, "Fees," section entitled "CSG Services," Section I. entitled "Processing," shall be amended to add a new subsection G., entitled "CSG's Product Configurator - Billing Configuration Edition ("BCE")" as follows:

G. CSG’s Product Configurator - Billing Configuration Edition ("BCE")

Description of Item/Unit of Measure	Frequency	Fee
1.Product Configurator - Billing Configuration Edition
a)Implementation Fee (Note 1)	********	*****

Note 1:  Implementation Fee includes BCE deployment as set forth in the BCE SOW.

3.   Customer and CSG agree to amend the Agreement to add Product Configurator - Enhanced Sales  Edition as follows:

a)Schedule C, RECURRING SERVICES, shall be amended to add Product Configurator ("PC") Enhanced Sales Edition ("ESE") as follows:

CSG Product Configurator ("PC") – Enhanced Sales Edition ("ESE").  CSG Product Configurator – Enhanced Sales Edition is a centralized application supporting the definition of attributes required to operate and customize products that are sold and delivered within a CSG Customer’s business. ESE provides a common point of configuration for billing tables, marketing products and offers.Requires CSG Product Configurator ("PC") – Billing Configuration Edition ("BCE").  

b)    Upon implementation and deployment, pursuant to a Statement of Work that will be executed by CSG and Customer, Schedule F, "Fees," section entitled "CSG Services," Section I. entitled "Processing," shall be amended to add a new subsection H., entitled "CSG's Product Configurator - Enhanced Sales Edition ("ESE")" as follows:

H.  CSG’s Product Configurator - Enhanced Sales Edition ("ESE") (Note 1)

Description of Item/Unit of Measure	Frequency	Fee
1. Product Configurator - Enhanced Sales Edition
a)Implementation Fee (Note 2)	********	*****
b)Recurring Fees (per ********* **********)	*******	$******

Note 1:  ESE or OME (defined below) will be available for Customer; not, however, both at the same time in the same sys/prin.

Note 2: Implementation Fee includes ESE deployment as set forth in a mutually agreed upon Statement of Work between CSG and Customer.

4.    Customer and CSG agree to amend the Agreement to add Product Configurator – Offer Management  Edition as follows:

a)    Schedule C, RECURRING SERVICES, shall be amended to add Product Configurator ("PC") Offer Management Edition ("OME") as follows:

CSG Product Configurator ("PC") – Offer Management Edition ("OME").  CSG Product Configurator – Offer Management Edition is a centralized application supporting the definition of attributes required to operate and customize products that are sold and delivered within a CSG Customer’s business.  The Offer Management Edition supports the ability to define multiple price plans for a service code, allowing the same service code to be sold at multiple price points, the ability to define promotions, which automate the price transition on the billing system at a predefined point in time, and offer statements, which allow components of an offer to be grouped at the offer level on a statement.  OME provides a common point of configuration for billing tables, price plans, marketing products, offers, promotions, and statements.  Requires CSG Product Configurator ("PC") – Billing Configuration Edition ("BCE").  

b)   Upon implementation and deployment, pursuant to a Statement of Work that will be executed by CSG and Customer, Schedule F, "Fees," section entitled "CSG Services," Section I. entitled "Processing," shall be amended to add a new subsection I., entitled "CSG's Product Configurator – Offer Management Edition ("OME")" as follows:

*** Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission.

I.CSG’s Product Configurator – Offer Management Edition ("OME")(Note 1)

Description of Item/Unit of Measure	Frequency	Fee
1. Product Configurator – Offer Management Edition
a)Implementation Fee  (Note 2)	********	*****
b)Recurring Fees (per ********* **********)	*******	$******

Note 1:  ESE or OME will be available for Customer; not, however, both at the same time in the same sys/prin.

Note 2: Implementation Fee includes OME deployment as set forth in a mutually agreed upon Statement of Work between CSG and Customer.

5.    Therefore, as of the Effective Date, Sections 1-3 of that certain Fifteenth Amendment to the Agreement effective as of January 3, 2011 (CSG document no. 2306672), are deleted in their entirety, are of no further force or effect, and are replaced with the terms provided in Sections 1-4 of this Amendment; neither party shall have any further obligations relating thereto and the terms of the Agreement as amended herein shall govern the obligations related to the Services provided herein..

THIS AMENDMENT is executed on the day and year last signed below (the “Effective Date”).

CHARTER COMMUNICATIONS HOLDING COMPANY, LLC (“CUSTOMER”) By: Charter Communications, Inc., its Manager	CSG SYSTEMS, INC.(“CSG”)
By: /s/ Joseph P. Murray	By:  /s/ Joseph T. Ruble
Title:  VP Billing	Title:  EVP - General Counsel
Name:  Joseph P. Murray	Name:  Joe T. Ruble
Date:  4/3/12	Date:  4-4-12

EX-10.25Z

Pages where confidential treatment has been requested are stamped “Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission,” and places where information has been redacted have been marked with (***).

Exhibit 10.25Z

TWENTY-SEVENTH AMENDMENT

TO

AMENDED AND RESTATED

CSG MASTER SUBSCRIBER MANAGEMENT SYSTEM AGREEMENT

BETWEEN

CSG SYSTEMS, INC.

AND

CHARTER COMMUNICATIONS HOLDING COMPANY, LLC

This Twenty-seventh Amendment (the “Amendment”) is made by and between CSG Systems, Inc., a Delaware corporation (“CSG”), and Charter Communications Holding Company, LLC, a Delaware limited liability company (“Customer”).  CSG and Customer entered into that certain Amended and Restated CSG Master Subscriber Management System Agreement dated February 9, 2009, as amended (the “Agreement”), and now desire to further amend the Agreement in accordance with the terms and conditions set forth in this Amendment.  If the terms and conditions set forth in this Amendment shall be in conflict with the Agreement, the terms and conditions of this Amendment shall control.  Any terms in initial capital letters or all capital letters used as a defined term but not defined in this Amendment shall have the meaning set forth in the Agreement.  Upon execution of this Amendment by the parties, any subsequent reference to the Agreement between the parties shall mean the Agreement as amended by this Amendment.  Except as amended by this Amendment, the terms and conditions set forth in the Agreement shall continue in full force and effect according to their terms.

CSG and Customer agree to the following as of the Effective Date:

1.    CSG agrees to provide and Customer desires to use CSG's Mass Change Platform ("MCP") in accordance with the terms of this Amendment.  CSG and Customer agree that CSG will (i) provide a limited implementation into all Customer Pre-Release and Customer Test Environment Region ("CTER") SPAs for a trial period of ************ (**) **** (the “Trial Period”) and (ii) a Customer training period of *** (*) ****.  Prior to expiration of the Trial Period, Customer shall provide written notice (email shall constitute written notice) to CSG of either (i) its acceptance of MCP for post-trial full implementation into all Customer Production SPAs, Production Test/Training SPA ********* and Customer Pre-Release SPAs ********* and ********* ("Post-trial Implementation") or (ii) discontinuance of MCP and removal of Customer's access to MCP.  Customer will *** ** ******* *** **** ** ******** ******** ****** ****** ** ************** ***** ** *** ********** ** *** ***** *******  

2.    Upon Customer's acceptance of Post-trial Implementation, the Agreement is hereby amended by adding MCP to Schedule C, "Recurring Services" as follows:

(a)  Schedule C, “Recurring Services” is amended to add the following to the list of Services:

Mass Change Platform ("MCP")……………………………………………….Exhibit C-8

(b)  Additionally, Schedule C, "Recurring Services," of the Agreement is further amended by adding MCP to "Recurring Services Description" as follows:

Mass Change Platform (MCP).  Mass Change Platform ("MCP") is an application that provides Customer the flexibility to enter, schedule, submit, execute, and monitor requests for mass changes to fields that are normally editable in the "house" and "order objects" files of CCS®. Customer also can create, complete, or cancel orders to add, remove, or update codes, including provisionable billing codes.  Customer also can create mass changes to apply miscellaneous adjustments or update account attributes on selected accounts.

*** Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission.

3.    As a result, Schedule F, “Fees”, “CSG Services,” Section I. entitled “Processing,” shall be amended to add a new subsection J. entitled “Mass Change Platform ("MCP")” as follows:

CSG Services

I.  Processing

J.  Mass Change Platform ("MCP") (Note 1)

Description of Item/Unit of Measure	Frequency	Fee
1.Mass Change Platform ("MCP")
a)Implementation Fee and Training during Trial Period	********	$****
b)Access Fee - all Customer sysprins	********	$*********

Note 1: Includes CSG Smartlink® BOS ("SLBOS") transactions resulting from mass changes executed via MCP during ******** ***** (******* Central time).  Fees or consumption or purchased capacity for SLBOS transactions resulting from mass changes executed via MCP, including the Trial Period, during **** ***** (*** ** *** (Central time) will be assessed per the terms of the Agreement; i.e., Customer will be charged contracted SLBOS rates for transactions during peak hours or will have such transaction volumes consume contracted SLBOS capacities.  

THIS AMENDMENT is executed on the day and year last signed below (the “Effective Date”).

CHARTER COMMUNICATIONS HOLDING COMPANY, LLC (“CUSTOMER”) By: Charter Communications, Inc., its Manager	CSG SYSTEMS, INC.(“CSG”)
By: /s/ Joseph P. Murray	By:  /s/ Michael J. Henderson
Title:  VP Billing	Title:  EVP Sales & Marketing
Name:  Joseph P. Murray	Name:  Michael J. Henderson
Date:  5/10/12	Date:  5/10/12

EX-10.25AA

Pages where confidential treatment has been requested are stamped “Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission,” and places where information has been redacted have been marked with (***).

Exhibit 10.25AA

TWENTY-NINTH AMENDMENT

TO

AMENDED AND RESTATED

CSG MASTER SUBSCRIBER MANAGEMENT SYSTEM AGREEMENT

BETWEEN

CSG SYSTEMS, INC.

AND

CHARTER COMMUNICATIONS HOLDING COMPANY, LLC

This Twenty-ninth Amendment (the “Amendment”) is made by and between CSG Systems, Inc., a Delaware corporation (“CSG”), and Charter Communications Holding Company, LLC, a Delaware limited liability company (“Customer”).  CSG and Customer entered into that certain Amended and Restated CSG Master Subscriber Management System Agreement dated February 9, 2009, as amended (the “Agreement”), and now desire to further amend the Agreement in accordance with the terms and conditions set forth in this Amendment.  If the terms and conditions set forth in this Amendment shall be in conflict with the Agreement, the terms and conditions of this Amendment shall control.  Any terms in initial capital letters or all capital letters used as a defined term but not defined in this Amendment shall have the meaning set forth in the Agreement.  Upon execution of this Amendment by the parties, any subsequent reference to the Agreement between the parties shall mean the Agreement as amended by this Amendment.  Except as amended by this Amendment, the terms and conditions set forth in the Agreement shall continue in full force and effect according to their terms.

CSG and Customer agree to the following as of the Effective Date:

1.    Customer desires to receive and CSG agrees to provide the Configuration Compare Report ("CCR") that will allow Customer to obtain compare reports from CSG that will document differences between Customer's production and test environments ("QTOK" and "PCOA") in order to keep the two (2) environments aligned.

2.   Therefore, Schedule C, "Recurring Services," of the Agreement is hereby amended by adding Configuration Compare Report ("CCR") as follows:

(a)  Schedule C, “Recurring Services” is amended to add the following to the list of Recurring Services:

Configuration Compare Report ("CCR")

(b)  Additionally, Schedule C, "Recurring Services," of the Agreement is further amended by adding CCR to "Recurring Services Description" as follows:

Configuration Compare Report (CCR).  Configuration Compare Report ("CCR") is a reporting tool that will allow Customer to receive daily reports downloaded by CSG so that that will support Customer's need to monitor data configuration differences between its production and test environments (QTOK and PCOA, respectively).  Information from the CCR will allow Customer to make billing system configuration decisions that will keep the production and test environments aligned.  The CCR will be accessed via an SFTP website.  The CCR will be generated daily via an Excel, comma delimited file, as follows:

CCR will be available no later than ***** **, central time, Monday through Friday (except holidays) and will include data for the current day plus the four (4) preceding days.  The CCR will provide data for the following fields: UDF, 9xx, DLP/DLQ-EAR

*** Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission.

*** (*) reports for the daily reports will be provided to Customer to show (i) what is in the production environment that is not in the test environment and (ii) what is in the test environment that is not in the production environment.  The reports will contain the full record of data, not just exceptions or missing data, with an indicator of discrepancies so Customer will have the ability to identify the fields on the records that are not aligned.

3.    As a result, Schedule F, “Fees,” section entitled “CSG Services,” Section 1. entitled “Processing,” shall be amended to add a new subsection K. entitled “Charter Compare Report,” as follows:

K.  Charter Compare Report (CCR)

Description of Item/Unit of Measure	Frequency	Fee
Configuration Compare Report (CCR) (Note 1)
1.      Implementation  (Note 1)	*** *******	$********
2.      ******* Maintenance and support (Note 2?)	*******	$********

Note 1:  Implementation shall be as set forth in that certain Statement of Work, "Configuration Compare Report (CCR) Implementation" (CSG document no. 2312811).

THIS AMENDMENT is executed on the day and year last signed below (the “Effective Date”).

CHARTER COMMUNICATIONS HOLDING COMPANY, LLC (“CUSTOMER”) By: Charter Communications, Inc., its Manager	CSG SYSTEMS, INC.(“CSG”)
By: /s/ Joseph P. Murray	By:  /s/ Peter E. Kalan
Title:  VP Billing	Title:  President, CEO
Name:  Joseph P. Murray	Name:  Peter E. Kalan
Date:  5-24-12	Date:  5/25/12

EX-10.25AB

Pages where confidential treatment has been requested are stamped “Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission,” and places where information has been redacted have been marked with (***).

Exhibit 10.25AB

THIRTIETH AMENDMENT

TO

AMENDED AND RESTATED

CSG MASTER SUBSCRIBER MANAGEMENT SYSTEM AGREEMENT

BETWEEN

CSG SYSTEMS, INC.

AND

CHARTER COMMUNICATIONS HOLDING COMPANY, LLC

This Thirtieth Amendment (the “Amendment”) is made by and between CSG Systems, Inc., a Delaware corporation (“CSG”), and Charter Communications Holding Company, LLC, a Delaware limited liability company (“Customer”).  CSG and Customer entered into that certain Amended and Restated CSG Master Subscriber Management System Agreement dated February 9, 2009, as amended (the “Agreement”), and now desire to further amend the Agreement in accordance with the terms and conditions set forth in this Amendment.  If the terms and conditions set forth in this Amendment shall be in conflict with the Agreement, the terms and conditions of this Amendment shall control.  Any terms in initial capital letters or all capital letters used as a defined term but not defined in this Amendment shall have the meaning set forth in the Agreement.  Upon execution of this Amendment by the parties, any subsequent reference to the Agreement between the parties shall mean the Agreement as amended by this Amendment.  Except as amended by this Amendment, the terms and conditions set forth in the Agreement shall continue in full force and effect according to their terms.

CSG and Customer agree to the following as of the Effective Date:

1.   Customer desires to utilize the services of CSG's Professional Services Group to replace and manage Customer's current network printing solution with a solution that utilizes ******** **** emulation software for print redirection (the "NPS Solution").  CSG will configure and test Customer-designated servers to act as printer servers for Customer.

2.   As a result, following implementation of the NPS Solution pursuant to the NPS SOW (defined below), Schedule F, "Fees," "CSG Services," will be amended to add a new subsection IX., entitled "Custom Implementation Services" to include the following fees for the CSG services to be performed for replacement and management of Customer's current network printing solution and the monthly management support of the NPS Solution:

CSG Services

IX.  Custom Implementation Services

Description of Item/Unit of Measure	Frequency	Fee
1.  Network Printing Solution ("NPS") (Note 1)
a) Implementation, Set-up, Configuration, and Testing of print server (Note 2)	********	*****
b) Support - 24x7 SSC for ***** and ****** ***** ******* to provide **** **** resolution for printer issues (Note 3)	*******	$********

Note 1: The configuration contemplated under this Amendment requires use of a ******* **** emulation software license.  Customer may use the license provided by CSG subject to the terms of Exhibit A to this Thirtieth Amendment to the Agreement, and therefore Customer is granted a limited, non-transferable, non-exclusive license to use the emulation software solely for Customer’s own internal business purposes and as long as it is used with CSG Products or Services; provided, however, that in the event Customer chooses or is required to separately license its use of ******** ****, Customer agrees to purchase and maintain such license.

Note 2: Implementation, set-up, configuration, and testing of the Network Printing Solution will be invoiced to Customer on a time and materials basis, pursuant to that certain Statement of Work entitled "Network Printing Solution" (CSG document no. 2312335) ("NPS SOW").

Note 3: Support will commence following implementation of the Network Printing Solution into production.  Support will be limited to ******* (**) ***** per *****.  Any hours in excess of such ******* (**) ***** per ***** requested by Customer shall be billed to Customer on a time and materials basis, as mutually agreed by the parties in a statement of work.

*** Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission.

THIS AMENDMENT is executed on the day and year last signed below (the “Effective Date”).

CHARTER COMMUNICATIONS HOLDING COMPANY, LLC (“CUSTOMER”) By: Charter Communications, Inc., its Manager	CSG SYSTEMS, INC.(“CSG”)
By: /s/ Joseph P. Murray	By:  /s/ Michael J. Henderson
Title:  VP Billing Ops	Title:  EVP Sales & Marketing
Name:  Joseph P. Murray	Name:  Michael J. Henderson
Date:  1/4/13	Date:  1/7/13

EX-10.25AC

Pages where confidential treatment has been requested are stamped “Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission,” and places where information has been redacted have been marked with (***).

Exhibit 10.25AC

THIRTY-FIRST AMENDMENT

TO

AMENDED AND RESTATED

CSG MASTER SUBSCRIBER MANAGEMENT SYSTEM AGREEMENT

BETWEEN

CSG SYSTEMS, INC.

AND

CHARTER COMMUNICATIONS HOLDING COMPANY, LLC

This Thirty-first Amendment (the “Amendment”) is made by and between CSG Systems, Inc., a Delaware corporation (“CSG”), and Charter Communications Holding Company, LLC, a Delaware limited liability company (“Customer”).  CSG and Customer entered into that certain Amended and Restated CSG Master Subscriber Management System Agreement dated February 9, 2009, as amended (the “Agreement”), and now desire to further amend the Agreement in accordance with the terms and conditions set forth in this Amendment.  If the terms and conditions set forth in this Amendment shall be in conflict with the Agreement, the terms and conditions of this Amendment shall control.  Any terms in initial capital letters or all capital letters used as a defined term but not defined in this Amendment shall have the meaning set forth in the Agreement.  Upon execution of this Amendment by the parties, any subsequent reference to the Agreement between the parties shall mean the Agreement as amended by this Amendment.  Except as amended by this Amendment, the terms and conditions set forth in the Agreement shall continue in full force and effect according to their terms.

CSG and Customer agree to the following as of the Effective Date:

1.  Upon execution of this Amendment and pursuant to the terms and conditions of the Agreement, which include Exhibit C-6(a) and the Second Amendment to the Agreement (CSG document number 2300066), Customer desires to obtain the right to purchase Additional Capacity of *** ******** (******) Commercial Accounts of the ACP Commercial Upgrade Service.  

2.  As a result, the "Additional Capacity License (Note 3)" line items of the table entitled "ACP Commercial Upgrade Service (Note 1)" of Section 2 of the Second Amendment are deleted in their entirety and replaced as follows:

ACP COMMERCIAL UPGRADE SERVICE (Note 1)

Description of Item/Unit of Measure	Frequency	Fee
Additional Capacity License (Note 3)
1.Perpetual License (per ***********) for the term of the Agreement (Note 4)	*** *******	$**********
2.Annual Maintenance (per ***********)	********	$*********

3.   For clarification purposes, the ******* Additional Capacity License fees specified in Section 2 of the above table, shall be invoiced commencing as of Customer's May 2012 invoice for the Additional Capacity and ******** thereafter through the term of the Agreement.  As a result of the Additional Capacity hereunder, the total of ACP Commercial Accounts is increased from ******* ******** (******) to *********** ******** (******).

[Signature Page Follows]

*** Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission.

THIS AMENDMENT is executed on the day and year last signed below (the “Effective Date”).

CHARTER COMMUNICATIONS HOLDING COMPANY, LLC (“CUSTOMER”) By: Charter Communications, Inc., its Manager	CSG SYSTEMS, INC.(“CSG”)
By: /s/ Joseph P. Murray	By:   /s/ Peter E. Kalan
Title:  VP Billing	Title:  President, CEO
Name:  Joseph P. Murray	Name: Peter E. Kalan
Date:  5-24-12	Date:  5/24/12

EX-10.25AD

Pages where confidential treatment has been requested are stamped “Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission,” and places where information has been redacted have been marked with (***).

Exhibit 10.25AD

THIRTY-SECOND AMENDMENT

TO

AMENDED AND RESTATED

CSG MASTER SUBSCRIBER MANAGEMENT SYSTEM AGREEMENT

BETWEEN

CSG SYSTEMS, INC.

AND

CHARTER COMMUNICATIONS HOLDING COMPANY, LLC

This Thirty-second Amendment (the “Amendment”) is made by and between CSG Systems, Inc., a Delaware corporation (“CSG”), and Charter Communications Holding Company, LLC, a Delaware limited liability company (“Customer”).  CSG and Customer entered into that certain Amended and Restated CSG Master Subscriber Management System Agreement dated February 9, 2009, as amended (the “Agreement”), and now desire to further amend the Agreement in accordance with the terms and conditions set forth in this Amendment.  If the terms and conditions set forth in this Amendment shall be in conflict with the Agreement, the terms and conditions of this Amendment shall control.  Any terms in initial capital letters or all capital letters used as a defined term but not defined in this Amendment shall have the meaning set forth in the Agreement.  Upon execution of this Amendment by the parties, any subsequent reference to the Agreement between the parties shall mean the Agreement as amended by this Amendment.  Except as amended by this Amendment, the terms and conditions set forth in the Agreement shall continue in full force and effect according to their terms.

1.  Customer has requested and CSG has agreed to provide an additional service order distribution interface ("SODI") to support Customer's commercial services.  As a result, and in accordance with the terms of the Agreement:

(a)CSG will invoice and Customer agrees to pay an additional ******* fee of $******** for the SODI in Customer's production/training environment pursuant to Schedule F, CSG SERVICES, II.  Interfaces, D. Telephony, A. Service Order Distribution Interface, 4. Operations Support.

(b)  Section 8 (ii) of the Fifteenth Amendment, dated January 11, 2011 (CSG document no. 2306672), as amended by the Seventeenth Amendment, dated November 4, 2011, is amended to increase the ******* support fee of $********* per ***** by $********  to $*********** for the SODI in Customer's CTER environment

2.  The parties agree to further amend the Agreement as follows:

(a)  Customer agrees to purchase an additional *** (**) Vantage User IDs.  Accordingly, pursuant to the terms of the Eighth Amendment to the Agreement dated January 5, 2010 (CSG document number 2301676), and the Twenty-fifth Amendment dated March 12, 2012 (CSG document number 2311963), the number of Vantage User IDs will be increased from *** ******* ************ (***) to *** ******* *********** (***) and Customer shall be invoiced accordingly.  

THIS AMENDMENT is executed on the day and year last signed below (the “Effective Date”).

CHARTER COMMUNICATIONS HOLDING COMPANY, LLC (“CUSTOMER”) By: Charter Communications, Inc., its Manager	CSG SYSTEMS, INC.(“CSG”)
By: /s/ Steve Blechschmidt	By:  /s/ Michael J. Henderson
Title:  Mgr Billing Vendor Rel	Title:  EVP Sales & Marketing
Name:  Steve Blechschmidt	Name:  Michael J. Henderson
Date:  8/8/12	Date:  8/8/12

EX-10.25AE

Pages where confidential treatment has been requested are stamped “Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission,” and places where information has been redacted have been marked with (***).

Exhibit 10.25AE

THIRTY-THIRD AMENDMENT

TO

AMENDED AND RESTATED

CSG MASTER SUBSCRIBER MANAGEMENT SYSTEM AGREEMENT

BETWEEN

CSG SYSTEMS, INC.

AND

CHARTER COMMUNICATIONS HOLDING COMPANY, LLC

This Thirty-third Amendment (the “Amendment”) is made by and between CSG Systems, Inc., a Delaware corporation (“CSG”), and Charter Communications Holding Company, LLC, a Delaware limited liability company (“Customer”).  CSG and Customer entered into that certain Amended and Restated CSG Master Subscriber Management System Agreement dated February 9, 2009, as amended (the “Agreement”), and now desire to further amend the Agreement in accordance with the terms and conditions set forth in this Amendment.  If the terms and conditions set forth in this Amendment shall be in conflict with the Agreement, the terms and conditions of this Amendment shall control.  Any terms in initial capital letters or all capital letters used as a defined term but not defined in this Amendment shall have the meaning set forth in the Agreement.  Upon execution of this Amendment by the parties, any subsequent reference to the Agreement between the parties shall mean the Agreement as amended by this Amendment.  Except as amended by this Amendment, the terms and conditions set forth in the Agreement shall continue in full force and effect according to their terms.

Whereas, the parties entered into that certain Letter of Authorization entitled "User Defined Parameter Functionality - Proof of Concept" effective as of August 1, 2012 (CSG document no. 2313707) (the LOA"); and

Whereas, as a result of the Proof of Concept ("POC"), Customer advised CSG of its intent to continue to use the User Defined ("UD") Parameter Functionality of the Complex Composite Services in Customer's production environment as an Additional Service; and

Whereas, pursuant to the LOA, following completion of the POC period on or about August 31, 2012, and upon implementation of the UD Parameter Functionality into Customer's production environment, Customer will be subject to Complex Composite Services fees for each Complex Composite Service on which UD Parameter Functionality exists; and

Whereas, pursuant to the LOA, the parties agree to amend the Agreement as provided herein,

Now, therefore, CSG and Customer agree to the following upon the Effective Date:

1.    Customer desires to receive and CSG hereby agrees to provide Complex Composite Services that will allow Customer the use of UD Parameter Functionality services.  

2.    Therefore, Schedule C, "Recurring Services," of the Agreement is hereby amended by adding Complex Composite Services as follows:

(a)  Schedule C, “Recurring Services” is amended to add the following to the list of Recurring Services:

Complex Composite Services

(b) Additionally, Schedule C, "Recurring Services," of the Agreement is further amended by adding Complex Composite Service to "Recurring Services Description" as follows:

Complex Composite Services.  Complex Composite Services shall mean a primary service that is stored on CSG's provisioning database ("PDB").  A primary service shall mean a parent service that may or may not have children services.  For clarification purposes, examples of parent services will include a wireless telephone number, a wireless handset, and a wireless device (e.g., an air card).  Directory

*** Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission.

listing, call features, call forward numbers are children services of a parent service and are not considered a Complex Composite Service.  While residential voice telephone numbers and commercial service telephone numbers are considered Complex Composite Services which are also stored in CSG's provisional database ("PDB), they are covered under separate pricing agreements and will not be counted towards the capacity for any other Complex composite Services hereunder.

3.  As a result, Schedule F, “Fees,” Section entitled “CSG Services,” Section I. entitled “Processing,” shall be amended to add a new subsection L. entitled “Complex Composite Services,” as follows:

L.  Complex Composite Services

Description of Item/Unit of Measure	Frequency	Fee
Complex Composite Services
1.Complex Composite Services (per ******* ********* *******) (Note 1) (Note 2)	*******	$******

Note 1: Complex Composite Service shall mean a primary service that is stored on CSG’s Provisioning Data Base (“PDB”).  A primary service shall mean a parent service (e.g. Console) that may or may not have children services.

Note 2: Complex Composite Service fees specified above are in addition to all other contractually required fees.

As a point of clarification, in the ***** ***** of invoicing following completion of the implementation of the Complex Composite Service of the Commercial Business Conferencing Service., described in that certain Statement of Work between CSG and Customer more particularly identified as CSG document no. 2500072, and continuing thereafter, CSG shall invoice and Customer shall pay the ******* Complex Composite Services at the rate specified above.

4.  As a further result, the CDR ******* Software Maintenance hours shall be increased by *** (**) ***** per *****, making a cumulative total of ********** (**) CDR ******* Software Maintenance *****.  Therefore, the “Software Maintenance” line item of the table in Section 5, entitled “Call Data Records (CDR) Repository” of the Second Amendment (CSG document no. 2300066) shall be deleted in its entirety and replaced as follows:

Service	Frequency	Fee
Software Maintenance – Post production support (Note 2)	*******	$******** (**********) ***** at $****** per ******, per ****)

Note 2: In the ***** ***** of invoicing following completion of the implementation of the Complex Composite Service of the Commercial Business Conferencing Service., described in that certain Statement of Work between CSG and Customer more particularly identified as CSG document no. 2500072, and continuing thereafter, CSG shall invoice and Customer shall pay the ******* Software Maintenance Fees at the rate of ********** (**) ***** *******.

THIS AMENDMENT is executed on the day and year last signed below (the “Effective Date”).

CHARTER COMMUNICATIONS HOLDING COMPANY, LLC (“CUSTOMER”) By: Charter Communications, Inc., its Manager	CSG SYSTEMS, INC.(“CSG”)
By: /s/ Joseph P. Murray	By:  /s/ Michael J. Henderson
Title:  VP Billings	Title:  EVP Sales & Marketing
Name:  Joseph P. Murray	Name:  Michael J. Henderson
Date:  10/30/12	Date:  10/30/12

EX-10.25AF

Pages where confidential treatment has been requested are stamped “Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission,” and places where information has been redacted have been marked with (***).

Exhibit 10.25AF

THIRTY-FOURTH AMENDMENT

TO

AMENDED AND RESTATED

CSG MASTER SUBSCRIBER MANAGEMENT SYSTEM AGREEMENT

BETWEEN

CSG SYSTEMS, INC.

AND

CHARTER COMMUNICATIONS HOLDING COMPANY, LLC

This Thirty-fourth Amendment (the “Amendment”) is made by and between CSG Systems, Inc., a Delaware corporation (“CSG”), and Charter Communications Holding Company, LLC, a Delaware limited liability company (“Customer”).  CSG and Customer entered into that certain Amended and Restated CSG Master Subscriber Management System Agreement dated February 9, 2009, as amended (the “Agreement”), and now desire to further amend the Agreement in accordance with the terms and conditions set forth in this Amendment.  If the terms and conditions set forth in this Amendment shall be in conflict with the Agreement, the terms and conditions of this Amendment shall control.  Any terms in initial capital letters or all capital letters used as a defined term but not defined in this Amendment shall have the meaning set forth in the Agreement.  Upon execution of this Amendment by the parties, any subsequent reference to the Agreement between the parties shall mean the Agreement as amended by this Amendment.  Except as amended by this Amendment, the terms and conditions set forth in the Agreement shall continue in full force and effect according to their terms.

CSG and Customer agree to the following:

1.  Pursuant to the Thirty-second Amendment executed by CSG and Customer, effective as of August 8, 2012 (CSG document no. 2313710) Customer has agreed to purchase and CSG has agreed to provide an additional instance of the Service Order Distribution Interface (”SODI”).

2.  As a result, the annual maintenance fee of $*********** pursuant to Schedule F, CSG Services, II, entitled "Interfaces," Section D (Telephony), subsection 3 (Maintenance (per interface)) of the Agreement, will be invoiced by CSG to Customer for the additional instance of SODI referenced in Section 1 above upon completion of implementation, pursuant to that certain Statement of Work entitled "Service Order Distribution (SODI) and Event Notification (ENI) Interfaces Implementations" (CSG document no. 2313930), of such SODI instance.

THIS AMENDMENT is executed on the day and year last signed below (the “Effective Date”).

CHARTER COMMUNICATIONS HOLDING COMPANY, LLC (“CUSTOMER”) By: Charter Communications, Inc., its Manager	CSG SYSTEMS, INC.(“CSG”)
By: /s/ Steve Blechschmidt	By:  /s/ Michael J. Henderson
Title: Mgr. Billing Vendor Rel.	Title:  EVP Sales & Marketing
Name:	Name:  Michael J. Henderson
Date:  11/1/12	Date:  11/1/12

EX-10.25AG

Pages where confidential treatment has been requested are stamped “Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission,” and places where information has been redacted have been marked with (***).

Exhibit 10.25AG

AMENDED AND RESTATED THIRTY- SIXTH AMENDMENT

TO

AMENDED AND RESTATED

CSG MASTER SUBSCRIBER MANAGEMENT SYSTEM AGREEMENT

BETWEEN

CSG SYSTEMS, INC.

AND

CHARTER COMMUNICATIONS HOLDING COMPANY, LLC

This Amended and Restated Thirty-sixth Amendment (the “Amendment”) is made by and between CSG Systems, Inc., a Delaware corporation (“CSG”), and Charter Communications Holding Company, LLC, a Delaware limited liability company (“Customer”).  CSG and Customer entered into that certain Amended and Restated CSG Master Subscriber Management System Agreement dated February 9, 2009, as amended (the “Agreement”), and now desire to further amend the Agreement in accordance with the terms and conditions set forth in this Amendment.  If the terms and conditions set forth in this Amendment shall be in conflict with the Agreement, the terms and conditions of this Amendment shall control.  Any terms in initial capital letters or all capital letters used as a defined term but not defined in this Amendment shall have the meaning set forth in the Agreement.  Upon execution of this Amendment by the parties, any subsequent reference to the Agreement between the parties shall mean the Agreement as amended by this Amendment.  Except as amended by this Amendment, the terms and conditions set forth in the Agreement shall continue in full force and effect according to their terms. The Parties entered into the Thirty-sixth Amendment to the Amended and Restated CSG Master Subscriber management System Agreement (CSG document no. 2500811) (“36th Amendment”), with an effective date as defined therein of January 7, 2013.  Upon the Effective Date of this Amendment (defined below), the Parties agree and acknowledge, the 36th Amendment shall be superseded and rendered null and void by this Amended and Restated Thirty-sixth Amendment.  

CSG and Customer agree to the following as of the Effective Date (defined below):

1.  Customer desires to use and CSG agrees to provide CSG’s Recovery Management service (“Recovery Management”).  CSG will provide Recovery Management to Customer, pursuant to the terms of the Agreement and as further described in Attachment 1, attached hereto and incorporated herein by reference, and, in accordance with the terms set forth in Attachment 1

2.  Therefore, Schedule C, “Recurring Services,” of the Agreement is hereby amended by adding Recover Management, as follows:

(a)   Schedule C, “Recurring Services” of the Agreement is hereby amended by adding Recovery Management:

Recovery Management

(b)  Additionally, Schedule C-3, “Financial Services”, is hereby modified by adding Exhibit C-3(f), “Recovery Management,” attached to this Amendment at Attachment 1 and incorporated herein by reference.

*** Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission.

3.  As a result, upon execution of this Amendment and pursuant to the terms and conditions of the Agreement, which includes Exhibit C-3(f), “Recovery Management,” Schedule F, “Fees,” of the Agreement shall be amended to include the following fees for Recovery Management:  

CSG SERVICES

IV. Credit Management and Collections

E.  Recovery Management

Description of Item/Unit of Measure	Frequency	Fee
Recovery Management (Note 1) (Note 2)
1.Implementation Fee, per ********** (Note 2)	*** *******	$*********
2.Data Charge Implementation Fee for up to **** ******* ******** (*******) Records from Selected Collection Agencies (Note 3) (Note 4)	*** *******	$*********
3.******* Support and Maintenance Services (Note 5)	*******	$*********

Note 1: Commencement of Recovery Management is subject to Customer having executed a Vendor Agreement.  

Note 2: Implementation will be pursuant to that certain Statement of Work (CSG document no. 2500812) to be executed by the parties.

Note 3: The Data Charge Implementation Fee is for loading up to **** ******* ******** (*******) Records of Historic Data (as defined in Attachment 1) from the Selected Agencies to Vendor; Records requested by Customer in excess of **** ******* ******** (*******) will be at the rate of $**** per ********** ******.  As used herein, a “Record” consists of all Historic Data for *** (*) ********** *******.

Note 4: All Records loaded into Recovery Management must be promptly routed by Customer to the Selected Agencies.

Note 5: ******* Support and Maintenance Services Fees shall be subject to the annual adjustment to fees, pursuant to Section 5.3 of the Agreement.

THIS AMENDMENT is executed on the day and year last signed below (the “Effective Date”).

CHARTER COMMUNICATIONS HOLDING COMPANY, LLC (“CUSTOMER”) By: Charter Communications, Inc., its Manager	CSG SYSTEMS, INC.(“CSG”)
By: /s/ Michael Ciszek	By:  /s/ Joseph T. Ruble
Title:  VP Billing	Title:  EVP, CAO & General Counsel
Name: Michael Ciszek	Name: Joseph T. Ruble
Date:  7/12/13	Date:  16 July 2013

*** Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission.

Attachment 1

to the

Thirty-sixth Amendment

Exhibit C-3(f)

Recovery Management

1.  Recovery Management. CSG will provide recovery management services ("Recovery Management") to Customer at Customer’s option.  In performance of Recovery Management, (a) CSG will facilitate the routing of certain of Customer's charged-off or selected disconnected Subscriber account data (the "Recovery Management Data") on behalf of Customer to the Selected Agencies (as defined below) on behalf of Customer, and (b) CSG shall obtain Recovery Management Data provided by such Selected Agencies for purposes of updating such Subscriber billing accounts, in each case, through a partnership with CSG's approved vendor, ******* ******** *** ("Vendor"), and Vendor's ******* ****** ********** ********* tool (the "Application") for the purpose of updating such Subscriber billing accounts.   For purposes of clarification, Vendor shall not be considered a third party beneficiary to the Agreement, as amended.

Customer acknowledges that the provision of the Recovery Management Services by CSG is contingent upon Customer having (i) license rights to the Application in place with Vendor (“Vendor Agreement”); and (ii) a separate agreement in place each of the Selected Agencies.  Customer may be liable to Vendor and the Selected Agencies for additional fees under such separate agreements, as applicable.

2.  Requirements. CSG will provide a process and environment for the transfer and integration of the Recovery Management Data to Vendor's platform via DCI (as defined below) and secure FTP ("SFTP") files, enabling Recovery Management.

The Recovery Management Data shall include (i) then-current data available from CSG's Daily Collections Interface ("DCI"), as such DCI data may be updated from time to time to include additional data, and (ii) certain additional data transmitted via CSG Vantage® Infocast ("Infocast") data files set forth in that certain Statement of Work (CSG document no. 2500812) to be executed by the parties for implementation of Recovery Management (the “SOW”).  For clarification purposes, any certain additional data transmitted via Infocast may be discontinued if such certain additional data is delivered by DCI.  

Such additional data points as Customer may elect to add, from time to time, to its Recovery Management services shall be as agreed by CSG and Customer pursuant to a separate statement of work for any such implementation for which additional fees may be incurred by Customer.  

The Recovery Management Data shall be transmitted to Vendor via the DCI and the Infocast data files via a SFTP on a daily basis.  

CSG-approved collection agencies (the "Approved Agencies") are:

·********** ****** ** ******** ***

·****** *********** **

·****** ********** ************ ****

·********** *********** *** (*** ** *** *** *********)*

·*** ********* ******** ****

·********** ************ **** (fka ** ********** ****)

·*** *** ****** ***

*** Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission.

************************* is an approved vendor for Recovery Management “secondary” placement services only.

While CSG has approved ***** (*) ********** ********, Customer and CSG agree that Customer shall select only up to **** (*) ("Selected Agencies"); if Customer requests implementation of any additional Approved Agencies, CSG and Customer shall enter into a separate statement of work for such implementation.

Any collection agency other than the Approved Collection Agencies ("Other Collection Agency") will need to enter into an agreement with CSG to become an Approved Collection Agency.

CSG shall have no obligation to Customer to maintain any Approved Agencies; if an agreement with any Approved Collection Agency expires or is terminated for any reason, such agency shall no longer be an Approved Agency and CSG will no longer provide Recovery Management hereunder with respect to such agency (“Terminated Agency”); provided, however, that upon knowledge by CSG, CSG shall provide Customer with written notice (email is sufficient) that any such Approved Agency shall become a Terminated Agency and the anticipated date of such change.

By execution of this Amendment, Customer authorizes CSG to provide Vendor with the Recovery Management Data in accordance with the terms of this Amendment, and agrees that following delivery to Vendor, subject to the terms of this Amendment, CSG is not responsible for Vendor's use of such Recovery Management Data under the terms of the Affiliate Addendum.  Notwithstanding the foregoing, CSG shall discontinue sending the Recovery Management Data to Vendor upon Customer’s written request (email is sufficient).

3.  Support.  CSG shall provide support for Recovery Management, and problems shall be reported and resolved, in accordance with the priority levels set forth in Section II of Schedule H of the Agreement.  CSG’s support obligations shall continue through the earlier of (a) termination or expiration of the Agreement (and any Termination Assistance Period, as defined in the Agreement) or (b) such time as Customer ceases its use of Recovery Management.

In addition, CSG shall provide support for Customer's interaction with the Selected Agencies and with Vendor to obtain and load Customer's Subscribers' historic collections data currently residing with the Approved Agencies ("Historic Data") from Approved Agencies to Vendor's platform.

4.  Use of Subscriber Information.  CSG agrees that all Subscriber information and data accessed through Recovery Management is “Confidential Information” of Customer and, except as provided herein, shall be kept strictly confidential in accordance with the Agreement.  

5.  Limitation of Liability.  The Parties acknowledge and agree that CSG is unable to provide Recovery Management Services without the services of the Vendor.  To the extent that damages arise as a result of the acts or omissions of the Vendor or the products or services provided by the Vendor, the following Limitation of Liability shall be applicable:

CSG SHALL NOT BE LIABLE FOR ANY DAMAGES IN ANY ACTION, WHETHER BASED ON CONTRACT, TORT OR STRICT LIABILITY, ARISING OUT OF OR IN CONNECTION WITH CSG’S PROVISION OF RECOVERY MANAGEMENT HEREUNDER, OR THE PERFORMANCE OR FAILURE TO PERFORM ANY RECOVERY MANAGEMENT SERVICES HEREUNDER, IN EXCESS OF THE FEES ACTUALLY PAID BY CUSTOMER FOR RECOVERY MANAGEMENT TO CSG DURING THE MONTH IN WHICH THE DAMAGE OR INJURY IS ALLEGED TO HAVE OCCURRED.

EX-10.25AH

Pages where confidential treatment has been requested are stamped “Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission,” and places where information has been redacted have been marked with (***).

Exhibit 10.25AH

THIRTY- SEVENTH AMENDMENT

TO

AMENDED AND RESTATED

CSG MASTER SUBSCRIBER MANAGEMENT SYSTEM AGREEMENT

BETWEEN

CSG SYSTEMS, INC.

AND

CHARTER COMMUNICATIONS HOLDING COMPANY, LLC

This Thirty-seventh Amendment (the “Amendment”) is made by and between CSG Systems, Inc., a Delaware corporation (“CSG”), and Charter Communications Holding Company, LLC, a Delaware limited liability company (“Customer”).  CSG and Customer entered into that certain Amended and Restated CSG Master Subscriber Management System Agreement dated February 9, 2009, as amended (the “Agreement”), and now desire to further amend the Agreement in accordance with the terms and conditions set forth in this Amendment.  If the terms and conditions set forth in this Amendment shall be in conflict with the Agreement, the terms and conditions of this Amendment shall control.  Any terms in initial capital letters or all capital letters used as a defined term but not defined in this Amendment shall have the meaning set forth in the Agreement.  Upon execution of this Amendment by the parties, any subsequent reference to the Agreement between the parties shall mean the Agreement as amended by this Amendment.  Except as amended by this Amendment, the terms and conditions set forth in the Agreement shall continue in full force and effect according to their terms.

CSG and Customer agree to the following:

1.  Customer has requested and CSG has agreed to reconfigure Customer's Advanced Customer Service Representative (“ACSR”) Voice Test Environment (******) to support Customer’s enhanced Order Management (“OM”) interface testing requirements.  Reconfiguration of **** will include (i) decommission of Customer's *** (*) existing Provisioning Database (“PDB”) instances (****** and ******), (ii) establishment of new  system principal agents within  ****, (iii) configuration and implementation of the additional Service Order Distribution Interface (“SODI”) instance to support Customer's Commercial interface testing and (iv) creation and loading of Customer’s Advanced Convergent Platform Voice (“ACPV”) backoffice baseline to support the reconfigured ****.

2.  As a result, the annual SODI maintenance fee of $*********** for each of the *** (*) SODIs within ****, pursuant to Schedule F, CSG Services, II, entitled "Interfaces," Section D (Telephony), subsection 3 (Maintenance (per *********)) of the Agreement, will be invoiced in the amount of $*********** by CSG to Customer.  Additionally, the ******* operations support fee of $******** for each of the *** (*) SODIs within ****, pursuant to Schedule F, CSG SERVICES, II.  Interfaces, D. Telephony, A. Service Order Distribution Interface, 4. Operations Support (per *********, per ******* *******) of the Agreement, will be invoiced in the amount of $********** by CSG to Customer.  Such fees will be invoiced upon completion of implementation, pursuant to that certain Statement of Work entitled "Reconfigure **** ACSR-Voice Test Environment to Support Order Management Interface Testing" (CSG document no. 2313251), of such SODI instances.

*** Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission.

THIS AMENDMENT is executed on the day and year last signed below (the “Effective Date”).

CHARTER COMMUNICATIONS HOLDING COMPANY, LLC (“CUSTOMER”) By: Charter Communications, Inc., its Manager	CSG SYSTEMS, INC.(“CSG”)
By: /s/ Joseph P. Murray	By:  /s/ Michael J. Henderson
Title:  VP Billing Ops	Title:  EVP Sales & Marketing
Name:  Joseph P. Murray	Name:  Michael J. Henderson
Date:  1/4/13	Date:  1/7/13

EX-10.25AI

Pages where confidential treatment has been requested are stamped “Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission,” and places where information has been redacted have been marked with (***).

Exhibit 10.25AI

THIRTY-EIGHTH AMENDMENT

TO

AMENDED AND RESTATED

CSG MASTER SUBSCRIBER MANAGEMENT SYSTEM AGREEMENT

BETWEEN

CSG SYSTEMS, INC.

AND

CHARTER COMMUNICATIONS HOLDING COMPANY, LLC

This Thirty-eighth Amendment (the “Amendment”) is made by and between CSG Systems, Inc., a Delaware corporation (“CSG”), and Charter Communications Holding Company, LLC, a Delaware limited liability company (“Customer”).  CSG and Customer entered into that certain Amended and Restated CSG Master Subscriber Management System Agreement dated February 9, 2009, as amended (the “Agreement”), and now desire to further amend the Agreement in accordance with the terms and conditions set forth in this Amendment.  If the terms and conditions set forth in this Amendment shall be in conflict with the Agreement, the terms and conditions of this Amendment shall control.  Any terms in initial capital letters or all capital letters used as a defined term but not defined in this Amendment shall have the meaning set forth in the Agreement.  Upon execution of this Amendment by the parties, any subsequent reference to the Agreement between the parties shall mean the Agreement as amended by this Amendment.  Except as amended by this Amendment, the terms and conditions set forth in the Agreement shall continue in full force and effect according to their terms.

CSG and Customer agree to the following:

1.  Customer has requested and CSG has agreed to provide an interface that will allow Customer to automate its third party verification services (the "TPV Interface”) to support Customer's voice services.  

The TPV Interface is an automated generic interface that will provide Customer's third party verification vendors (the "TPV Vendors") with the information necessary to complete the third party verification process for Customer's voice services to its Subscribers.  The TPV Interface will also be the communication channel by which the TPV Vendor(s) will provide data back to ACSR® Voice with verification that the information has been received and whether the third party verification process has been successful or unsuccessful.

2.  As a result, upon implementation of the TPV Interface pursuant to the TPV SOW and pursuant to the terms and conditions of the Agreement, Schedule F, “Fees,” section entitled "CSG SERVICES," Section II.D. “Telephony”, shall be amended to add a new subsection C. entitled “Automated Third Party Verification for Voice Services Interface” as follows:

Description of Item/Unit of Measure	Frequency	Fee
C.  Automated Third Party Verification for Voice Services Interface
1. TPV Interface Implementation and Integration Fees (Note 1)	********	$**********
2.  TPV Interface Certification Fees (Note 3)	********	$*********
3.  Maintenance and Processing Fees (Note 2) (Note 3) (Note 4)	********	$*********

Note 1: Implementation and integration of the TPV Interface will be pursuant to that certain Statement of Work entitled "Automated Third Party Verification for Voice Services" (CSG document no. 2501999) (the "TPV SOW").

Note 2: Includes *** ******* ******** (*******) TPV transactions per ***** and ***** ******* ************ (***) TPV transactions per **** ****.  CSG will notify Customer in the event that the capacity reaches ****** ******* (**%) utilization of the above permitted TPV transaction limits, and the parties agree to immediately work in good faith to negotiate TPV transaction fees above *** ******* ******** (*******) TPV transactions per ***** and ***** ******* ************ (***) TPV transactions per **** ****.

*** Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission.

Note 3: CSG will support the current Interfaces release version plus the ***** (*) ************* of the Interface at any given time.  Subject to and consistent with the foregoing sentence, Customer shall be required to periodically upgrade its production version of the Interfaces so as to maintain currency within the Application and ensure CSG’s ability to support the Customer’s version of the Interfaces.

Note 4: ******* Maintenance and Processing Fees shall be subject to the annual adjustment to fees, pursuant to Section 5.3 of the Agreement.

3.  Customer desires to utilize the services of CSG’s Professional Services Group to develop, test and implement an enhancement to its AOI interface capabilities so that the AOI will interact with Customer's ACSR® Order Workflow ("OWF") process to retrieve and display Customer's Subscriber and TPV Vendor(s) data attributes in pop-up boxes to the representative (the "AOI TPV Interface Enhancement").

4.  As a result, Schedule F, "Fees," section entitled "CSG LICENSED PRODUCTS," Section I, "Call Center, Installation and Other Associated Items," shall be amended to add a new subsection 15 entitled “AOI TPV Interface Enhancement” as follows:

Description of Item/Unit of Measure	Frequency	Fee
15. AOI TPV Interface Enhancement
1.Implementation, Set-up, Configuration and Testing (Note 9)	********	$*********
2. Maintenance (Note10) (Note 11)	*******	$********

Note 9: Implementation, set-up, configuration, and testing of the AOI Enhancement will be invoiced to Customer on a time and materials basis, pursuant to the TPV SOW.

Note 10: Support will commence following implementation of the AOI Custom Solution into production.  Support will be limited to *** (**) ***** per *****.  Any hours in excess of such *** (**) ***** per ***** requested by Customer shall be billed to Customer on a time and materials basis, as mutually agreed by the parties in a statement of work.

Note 11:  ******* Maintenance and Processing Fees shall be subject to the annual adjustment to fees, pursuant to Section 5.3 of the Agreement

THIS AMENDMENT is executed on the day and year last signed below (the “Effective Date”).

CHARTER COMMUNICATIONS HOLDING COMPANY, LLC (“CUSTOMER”) By: Charter Communications, Inc., its Manager	CSG SYSTEMS, INC.(“CSG”)
By: /s/ Jay E. Carlson	By:  /s/ Joseph T. Ruble
Title:  SVP IT	Title:  EVP, CAO & General Counsel
Name:  Jay E. Carlson	Name:  Joseph T. Ruble
Date:  6/7/2013	Date:  7 June 2013

EX-10.25AJ

Pages where confidential treatment has been requested are stamped “Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission,” and places where information has been redacted have been marked with (***).

Exhibit 10.25AJ

THIRTY-NINTH AMENDMENT

TO

AMENDED AND RESTATED

CSG MASTER SUBSCRIBER MANAGEMENT SYSTEM AGREEMENT

BETWEEN

CSG SYSTEMS, INC.

AND

CHARTER COMMUNICATIONS HOLDING COMPANY, LLC

This Thirty-ninth Amendment (the “Amendment”) is made by and between CSG Systems, Inc., a Delaware corporation (“CSG”), and Charter Communications Holding Company, LLC, a Delaware limited liability company (“Customer”).  CSG and Customer entered into that certain Amended and Restated CSG Master Subscriber Management System Agreement dated February 9, 2009, as amended (the “Agreement”), and now desire to further amend the Agreement in accordance with the terms and conditions set forth in this Amendment.  If the terms and conditions set forth in this Amendment shall be in conflict with the Agreement, the terms and conditions of this Amendment shall control.  Any terms in initial capital letters or all capital letters used as a defined term but not defined in this Amendment shall have the meaning set forth in the Agreement.  Upon execution of this Amendment by the parties, any subsequent reference to the Agreement between the parties shall mean the Agreement as amended by this Amendment.  Except as amended by this Amendment, the terms and conditions set forth in the Agreement shall continue in full force and effect according to their terms.

CSG and Customer agree to the following as of the Effective Date:

1.    Customer agrees to purchase an additional *********** (**) Vantage User IDs.  Accordingly, pursuant to the terms of the Eighth Amendment to the Agreement dated January 5, 2010 (CSG document number 2301676), the Twenty-fifth Amendment dated March 12, 2012 (CSG document number 2311963) and the Thirty-second Amendment dated August 8, 2012 (CSG document number 2313710), the number of Vantage User IDs will be increased from *** ******* *********** (***) to *** ******* *********** (***) and Customer shall be invoiced accordingly.

THIS AMENDMENT is executed on the day and year last signed below (the “Effective Date”).

CHARTER COMMUNICATIONS HOLDING COMPANY, LLC (“CUSTOMER”) By: Charter Communications, Inc., its Manager	CSG SYSTEMS, INC.(“CSG”)
By: /s/ Michael Ciszek	By:  /s/ Joseph T. Ruble
Title:  VP Billing Strategy & Operations	Title:  EVP, CAO & General Counsel
Name:  Michael Ciszek	Name:  Joseph T. Ruble
Date:  6/7/2013	Date:  7 June 2013

EX-10.25AK

Pages where confidential treatment has been requested are stamped “Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission,” and places where information has been redacted have been marked with (***).

Exhibit 10.25AK

FORTIETH AMENDMENT

TO

AMENDED AND RESTATED

CSG MASTER SUBSCRIBER MANAGEMENT SYSTEM AGREEMENT

BETWEEN

CSG SYSTEMS, INC.

AND

CHARTER COMMUNICATIONS HOLDING COMPANY, LLC

This Fortieth Amendment (the “Amendment”) is made by and between CSG Systems, Inc., a Delaware corporation (“CSG”), and Charter Communications Holding Company, LLC, a Delaware limited liability company (“Customer”).  CSG and Customer entered into that certain Amended and Restated CSG Master Subscriber Management System Agreement dated February 9, 2009, as amended (the “Agreement”), and now desire to further amend the Agreement in accordance with the terms and conditions set forth in this Amendment.  If the terms and conditions set forth in this Amendment shall be in conflict with the Agreement, the terms and conditions of this Amendment shall control.  Any terms in initial capital letters or all capital letters used as a defined term but not defined in this Amendment shall have the meaning set forth in the Agreement.  Upon execution of this Amendment by the parties, any subsequent reference to the Agreement between the parties shall mean the Agreement as amended by this Amendment.  Except as amended by this Amendment, the terms and conditions set forth in the Agreement shall continue in full force and effect according to their terms.

Whereas, pursuant to the Agreement, CSG provides services entitled "Legacy Customer Letters" to Customer for the fees specified in Schedule F to the Agreement; and

Whereas, the parties have entered into good faith negotiation and discovery related to the Legacy Customer Letters services and the fees invoiced therefor by CSG to Customer; and

Whereas, as a result of the discussions described herein, the parties agree to amend the Agreement as provided herein.

Now, therefore, CSG and Customer agree to the following as of the Effective Date (defined below):

1.   That subsection 3.1)a) entitled "Customer Letter Processing; Legacy Customer Letters," of Section III, "Payment Procurement" of the "CSG SERVICES" section of Schedule F to the Agreement is deleted in its entirety and replaced as follows to reflect the change in fees for the First Physical Page of the Legacy Customer Letters:

CSG SERVICES

III.  Payment Procurement

Direct Solutions (Print and Mail)

Description of Item/Unit of Measure	Frequency	Fee
1)Customer Letter Processing:
a)Legacy Customer Letters:
First Physical Page (Black Print Only; Includes Generic Paper, Generic Carrier Envelope, Generic Remittance Envelope, and the Insertion of the Letter and Remittance Envelope) (per ******, per ****** *********)	*******	$******

[Signature Page Follows]

*** Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission.

THIS AMENDMENT is executed on the day and year last signed below (the “Effective Date”).

CHARTER COMMUNICATIONS HOLDING COMPANY, LLC (“CUSTOMER”) By: Charter Communications, Inc., its Manager	CSG SYSTEMS, INC.(“CSG”)
By: /s/ Michael Ciszek	By:  /s/ Peter E. Kalan
Title:  VP - Billing	Title:  President & CEO
Name Michael Ciszek	Name:  Peter E. Kalan
Date:  7/17/13	Date:  7/18/13

EX-10.25AL

Pages where confidential treatment has been requested are stamped “Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission,” and places where information has been redacted have been marked with (***).

Exhibit 10.25AL

FORTY-FIRST AMENDMENT

TO

RESTATED AND AMENDED

CSG MASTER SUBSCRIBER MANAGEMENT SYSTEM AGREEMENT

BETWEEN

CSG SYSTEMS, INC.

AND

CHARTER COMMUNICATIONS HOLDING COMPANY LLC

This Forty-first Amendment (this “Amendment”) is made by and between CSG Systems, Inc., a Delaware corporation (“CSG”) and Charter Communications Holding Company, LLC, a Delaware limited liability company (“Customer”).  CSG and Customer entered into a certain Restated and Amended CSG Master Subscriber Management System Agreementdated effective as of February 9, 2009, as amended (collectively the “Agreement”),  and now desire to further amend the Agreement in accordance with the terms and conditions set forth in this Amendment.  If the terms and conditions set forth in this Amendment shall be in conflict with the Agreement, the terms and conditions of this Amendment shall control.  Any terms in initial capital letters or all capital letters used as a defined term but not defined in this Amendment shall have the meaning set forth in the Agreement.  Upon execution of this Amendment by the parties, any subsequent reference to the Agreement between the parties shall mean the Agreement as amended by this Amendment.  Except as amended by this Amendment, the terms and conditions set forth in the Agreement shall continue in full force and effect according to their terms.

Whereas, pursuant to the fees specified in Schedule F, “Fee Schedule,” of the Agreement, CSG currently provides original and duplicate "Statement Archival on CD-ROM or DVD" to Customer pursuant to Schedule F, (i) "CSG SERVICES," I., "Processing," Line Item 26 and, (ii) "CSG Services," III., "Payment Procurement," Direct Solutions (Print and Mail), subsection 7( a), ."Archival for Statements" and

Whereas, CSG InView is CSG's new Service to provide Statement Archival to Customer.

Now, therefore, CSG and Customer agree to the following upon execution of this Amendment:

1.  Customer desires to use and CSG agrees to provide CSG InView for archival of Customer’s statements and, further, to no longer use CD-ROMs or DVDs for archival of Customer's statements.  

2.  As a result, as of the Effective Date (defined below), the Agreement is amended as follows:

(a)  CSG Services, I., "Processing," Line Item 26, shall be revised to delete the following portion of Line Item 26: "(only *** (*) ****** (****** or ***) per ****** ********* is ******** ** *** ***)."

(b)  Section VII, titled "CD-ROM & DVD" to Schedule A-1 to Attachment A to Exhibit C-2, "Print and Mail Fees for Additional Subscribers" shall be deleted in its entirety and replaced as follows:

"VII.  Intentionally Left Blank"

(c)  CSG Services, Section III., "Payment Procurement," "Direct Solutions (Print and Mail," sub-subsection (i), "Duplicates" of subsection 7(a), "Archival for Statement," of Schedule F is deleted in its entirety.

3.As a further result, Schedule C, "Recurring Services," is revised to insert the following as a separate paragraph at the end of the paragraph entitled "Print and Mail Services/Advanced Enhanced Statement Presentation (Advanced EST or AESP)." of Schedule C, "RECURRING SERVICES DESCRIPTION":

*** Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission.

"CSG InView.  CSG InView is a CSG-hosted, online statement archival service that will replace Customer's current CD-ROM or DVD Archival for Statements services previously described, Schedule F, "CSG Services," Section III. "Payment Procurement," subsection 7(a)(i). entitled "Archival for Statements - Duplicates" ("CD-ROM/DVD Archival for Statements").  Customer's statements, including  statement backers and ad pages, will be available for Customer to view and retrieve, in pdf format, not later than *********** (**) ***** after completion of Customer's then-current Billing Cycle.

CSG InView will permit Customer access to its Subscribers' prior (from and after January 15, 2013), current and future statement images for a period of up to ***** (**) ****** from the date that each such statement image is available for viewing (the "Statement Data Retention Period"), after which time the pdf statement images will no longer be accessible to Customer."

4.As a further result, Subsection (7)(a) of Section III, Payment Procurement, to CSG SERVICES of Schedule F shall be amended to include the following and, accordingly, CSG shall invoice Customer and Customer shall pay the fees as amended:

CSG SERVICES

III. Payment Procurement

Direct Solutions (Print and Mail)

Description of Item/Unit of Measure	Frequency	Fee
VII.  Other Print and Mail Ancillary Service Fees:
a)CSG InView Statement Archival (Only available for AESP customers) (Note 17)
1.   CSG InView Processing and Statement Image Storage for ***** (**) ******	*******	******** ** ****
2.   Extended Retention	*** **** *****
·****** Retention Extension (Note 18)	********	$******

Note 17: Upon implementation of CSG InView into production, pursuant to that certain Statement of Work to be executed by the parties (CSG document no. 2503277) (the "CSG InView SOW"), CSG shall provide CSG InView in lieu of statement archives on CD ROM/DVD

Note 18: This fee will be applicable and invoiced to Customer commencing the ***** ***** of each **** following the ******** (****) ***** following Customer's access to any such statement image.

5.  As a further result, the Agreement shall be amended such that, upon implementation of CSG InView pursuant to the CSG InView SOW, references to "CD-ROM/DVD Archival for Statements," shall be deleted; provided, however, Customer's CD-ROM/DVD Archival for Statements shall be made available to Customer by CSG, along with Customer's access to CSG InView, until cycle date **** *** ****, after which time, Customer's CD-ROM/DVD Archival for Statements shall no longer be available.

THIS AMENDMENT is executed on the day and year of the last signature below (the “Effective Date”).

CHARTER COMMUNICATIONS HOLDING COMPANY, LLC (“CUSTOMER”) By: Charter Communications, Inc., its Manager	CSG SYSTEMS, INC.(“CSG”)
By: /s/ Michael Ciszek	By:  /s/ Michael J. Henderson
Title:  VP Billing	Title:  EVP Sales & Marketing
Name:  Michael Ciszek	Name:  Michael J. Henderson
Date:  9/5/13	Date:  9/9/13

EX-10.25AM

Pages where confidential treatment has been requested are stamped “Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission,” and places where information has been redacted have been marked with (***).

Exhibit 10.25AM

FORTY-SECOND AMENDMENT

TO

RESTATED AND AMENDED

CSG MASTER SUBSCRIBER MANAGEMENT SYSTEM AGREEMENT

BETWEEN

CSG SYSTEMS, INC.

AND

CHARTER COMMUNICATIONS HOLDING COMPANY LLC

This Forty-second Amendment (this “Amendment”) is made by and between CSG Systems, Inc., a Delaware corporation (“CSG”) and Charter Communications Holding Company, LLC, a Delaware limited liability company (“Customer”).  CSG and Customer entered into a certain Restated and Amended CSG Master Subscriber Management System Agreementdated effective as of February 9, 2009, as amended (collectively the “Agreement”), and now desire to further amend the Agreement in accordance with the terms and conditions set forth in this Amendment.  If the terms and conditions set forth in this Amendment shall be in conflict with the Agreement, the terms and conditions of this Amendment shall control.  Any terms in initial capital letters or all capital letters used as a defined term but not defined in this Amendment shall have the meaning set forth in the Agreement.  Upon execution of this Amendment by the parties, any subsequent reference to the Agreement between the parties shall mean the Agreement as amended by this Amendment.  Except as amended by this Amendment, the terms and conditions set forth in the Agreement shall continue in full force and effect according to their terms.

Whereas, pursuant to the Agreement, CSG provides SmartLink® BOS ("SLBOS") interface services to Customer for the fees specified in Schedule F to the Agreement; and

Whereas, the parties have entered into good faith negotiation and discovery related to the SLBOS interface services and the fees invoiced therefor by CSG to Customer; and

Whereas, as a result of the discussions described herein, the parties agree to amend the Agreement as provided herein.

Now, therefore, CSG and Customer agree to the following as of the Effective Date (defined below):

1.  Line item number 4 of the fee table of Subsection C, "SmartLink BOS (Note 1)(Note 2)," including Notes 1 through 5, of Section II, "Interfaces" of the "CSG SERVICES" section of Schedule F to the Agreement is deleted in its entirety and replaced as follows to replace the pricing methodology and components of SLBOS:

CSG Services

II.  Interfaces

C.  SmartLink BOS (Note 1)

Description of Item/Unit of Measure	Frequency	Fee
4.  Smartlink BOS transactions per **** **** ("Tier Processing Level"): (Note 2) (Note 3)
§Up to ******* TPPH	*******	******** ** ***
§From ******* TPPH to ******* TPPH	*******	$*********
§From ******* TPPH to ******* TPPH	*******	$*********
§From ******* TPPH to ******* TPPH	*******	$*********
§From ******* TPPH to ******* TPPH	*******	$*********
§From ******* TPPH to ******* TPPH	*******	$*********
§From ******* TPPH to ******* TPPH	*******	$**********
§From ******* TPPH to ******* TPPH	*******	$**********
§From ******* TPPH to ******* TPPH	*******	$**********
§******* TPPH  +	*******	*****

#2310665Page 1 of 310-11-2011

CONFIDENTIAL AND PROPRIETARY INFORMATION - FOR USE BY AUTHORIZED EMPLOYEES OF THE PARTIES HERETO ONLY AND IS NOT FOR GENERAL DISTRIBUTION WITHIN OR OUTSIDE THEIR RESPECTIVE COMPANIES

*** Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission.

Note 1: CSG will support only the current release plus the ***** (*) ************* of SmartLink BOS at any given time, as such versions are defined by CSG, in its sole discretion.  If Customer desires to continue maintenance coverage and CSG support, Customer shall be required to upgrade its production version of SmartLink BOS, so as to maintain currency within its application and ensure CSG’s ability to support Customer’s version of the interface.

Note 2: In the event that Customer is processing in excess of the TPPH Tier Processing Level for which Customer is then paying fees  (the “Then-Current Tier”) for a total of **** (*) **** during any billing *****, for ***** (*) *********** ******* ******, with measurements taken over ***** (**) ****** *********, then CSG shall provide Customer notification of such overage and commencing with the ***** ******* *****, Customer agrees to be invoiced at the fees associated with the higher TPPH Tier Processing Level. Thereafter, Customer will continue to be invoiced at the fees set forth above for the higher TPPH Tier Processing Level for the remaining term of the Agreement, unless and until Customer’s processing again exceeds the Then-Current Tier, at which time the process described in this Note 2 shall  be repeated. For clarification, purposes, an incremental invoicing shall be effective in the ***** ******* ***** of the ***** (*) *********** ******* ******* measurement in which Customer exceeded the Then-Current Tier. To confirm that CSG has the proper operating environment in place to support Customer, Customer shall provide CSG with a ******* ********* *** ******* ****** ******** prior to the ***** *** ** **** ******** ******* (the ****** *********). Such ******** for each ***** shall be an estimated volume for a **** **** of the ***.

Note 3: SmartLink BOS “requests” shall include any upstream transaction that is generated by or on behalf of Customer from either a Customer or a third party application, excluding transactions associated with (i) VOD third party applications, (ii) CSG’s telephony APIs, (iii) any CSG Products or Services using SmartLink BOS, or (iv) the QAKA environment.

Note 4: Interface Development and Technical Services.  Quote relates to interface development services and technical services requested by Customer relating to the client side integration of Customer’s third party applications.

Note 5: Interface Certification Services for Non-Supported Third Party Applications.  Customer agrees that any interface(s) used by Customer through any allowable and available SLBOS API shall be submitted to CSG by Customer for certification by CSG prior to integration of such interfaces.  The standard interface certification services shall be quoted using a fixed ***** (**) ***** per ***********. Additional fees will be charged to implement the transaction(s) into each applicable environment. Such ***** can be also be used against the ***** ******** (*****) *** ***** of Technical Services provided in Section 3.2 of the Agreement. The fees set forth above for interface certification DO NOT INCLUDE any technical services that may be requested by Customer in relation to the client side integration of Customer’s third party applications.  CSG will not unreasonably withhold certification of any interface.

2.  Customer requests and CSG agrees to provide its CSG Smartlink® BOS Interface Sandbox Environment ("Sandbox Environment") to Customer.  As a result, a new line item number 5 shall be added to the fee table of Subsection C, "SmartLink BOS (Note 1)," of Section II, "Interfaces" of the "CSG SERVICES" section of Schedule F to the Agreement, as follows:

Description of Item/Unit of Measure	Frequency	Fee
5.  Sandbox Environment (Note 11)
§Sandbox Environment SPA Set up and Configuration Fee (up to **** (*) ****) (Note 6)	*** *******	*****
§Sandbox Environment SPA Set up and Configuration Fee (per *** after the ***** **** (*) ****) (Note 6)	*** *******	$********
§ENI Environment Build Out (Note 7)	*** *******	*****
§SLBOS Environment Build Out (Note 7)	*** *******	*****
§SODI Environment Build Out (Note 7)	*** *******	*****
§******* Support Fee (Note 8) (Note 9)	*******	$********
§Support Service ***** Fees (Note 10)	********	$*********

Note 6:  Fees for set-up and configuration of the ***** **** (*) Sandbox Environment **** will be ****** and ********* ** *** ** ** ******.  Set-up and configuration fees specified in the table above will apply for each new SPA over **** (*) or for any additional sandbox environment(s).  Sandbox Environment set-up and configurations services will be implemented pursuant to separate statement(s) of work to be executed by the parties.

Note 7:  Set-up and implementation of the ENI, SLBOS and SODI build outs for the ***** **** (*) Sandbox Environment **** will be implemented pursuant to that certain Statement of Work (CSG document no. 2503416) to be executed by the parties.

Note 8:  ******* Support Fees covers transaction usage in Customer's test environment and maintenance of message sets including updating messages to be compliant with release version and exchanging messages, as requested by Customer and will be billed upon implementation of the Sandbox Environment.

Note 9:  The ******* Support Fee is subject to annual adjustment pursuant to Section 5.3 of the Agreement.

Note 10:  CSG will provide up to *** ******* (***) ************ ******** ******* ***** (including integration and certification consulting) (the ******** ******* ******), as requested by Customer and documented in statement(s) of work or LOAs to be executed by the parties; ******* ******* ***** must be used by the last day of the twelfth month after the Effective Date specified in the Sandbox SOW.  Any such ******* ******* ***** not used within such period will be forfeited and the associated Support Service Hours Fees are non-refundable.

Note 11: Customer must provide ****** (**) ***** advance written notice to CSG in order to discontinue use of the Sandbox Environment.(email is sufficient)

3.  Customer desires to utilize the services of CSG's Professional Services Group to design, develop and implement a custom application that will allow Customer to print payment receipts via a network printer (the "Front Counter Receipt Printing Application").  The Front Counter Receipt Printing Application will allow Customer to define a printer(s) for front counter payment receipts outside the standard CCS® printer set-up.

*** Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission.

4.   As a result, following implementation of the Front Counter Receipt PrintingApplication pursuant to the Front Counter Receipt Printing Application SOW (identified below), Schedule F, "Fees," "CSG Services," will be amended to add a new subsection to Subsection IX., "Custom Implementation Services" to include the following fees for the CSG services to be performed for implementation and support services for the Front Counter Receipt Printing Application:

CSG Services

IX.  Custom Implementation Services

Description of Item/Unit of Measure	Frequency	Fee
2.  Front Counter Receipt Printing Application
a) Implementation, Set-up, Configuration, and Testing (Note 1)	********	*****
b) ******* Support Fees - IDS 24x7for first and second levels of support to provide real time resolution for printer issues (Note 2) (Note 3)
i.Phase One:  Receipt Printing /Application Core	*******	$********
ii.Phase Two:  Transaction Management and Reporting	*******	$******
iii.Phase Two:  Digital Storage and Precision® eMmail	*******	$******
iv.Phase Three:  Cash   Drawer	*******	$******
v.Phase Three:  ACSR® View/ Reprint of  Receipts	*******	$******
vi.Phase Four:  Signature Pad	*******	$******
vii.Phase Five:  Swipe and Go Magnetic Card Reader	*******	$******
viii.Cumulative Total Upon Implementation of all Phases	*******	$********

Note 1: Implementation, set-up, configuration, and testing of the Front Counter Receipt Printing Application will be invoiced to Customer pursuant to that certain Statement of Work entitled "Implement Front Counter Receipt Printing Application" (CSG document no. 2503415) (the "Front Counter Receipt Printing Application SOW").

Note 2: Support for each Phase of the Front Counter Receipt Printing Application, specified below, will commence following implementation of each such Phase into production.  ******* Support fees are cumulative upon implementation (e.g., upon implementation of Phases One and Phase Two, the total ******* Support Fee will be $***** ($******** plus $****** plus $******).   Support will be limited to the following ***** *** *****.  Any support ***** in excess of such ***** *** ***** requested by Customer shall be invoiced to Customer on a time and materials basis, as mutually agreed by the parties in a statement of work.

Implementation Phase	Functionality	******* ******* *****
Phase One:	Receipt Printing/Core Functionality	** *****
Phase Two:	Transaction Management and Reporting	* *****
Phase Two:	Digital Storage and Precision Email	* *****
Phase Three:	Cash Drawer	* *****
Phase Three:	ACSR View/Reprint of Receipts	* *****
Phase Four:	Signature Pad	* *****
Phase Five:	Swipe and Go Magnetic Card Reader	* *****

Note 3:  The ******* Support Fees shall be subject to annual adjustment to fees pursuant to Section 5.3 of the Agreement.

THIS AMENDMENT is executed on the day and year of the last signature below (the “Effective Date”).

CHARTER COMMUNICATIONS HOLDING COMPANY, LLC (“CUSTOMER”) By: Charter Communications, Inc., its Manager	CSG SYSTEMS, INC.(“CSG”)
By: /s/ Michael Ciszek	By:  /s/ Joseph T. Ruble
Title:  VP Billing	Title:  EVP, CAO & General Counsel
Name:  / Michael Ciszek	Name:  Joseph T. Ruble
Date:  9/13/12	Date:  17 Sept 2013

EX-10.25AN

Pages where confidential treatment has been requested are stamped “Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission,” and places where information has been redacted have been marked with (***).

Exhibit 10.25AN

FORTY-THIRD AMENDMENT

TO

RESTATED AND AMENDED

CSG MASTER SUBSCRIBER MANAGEMENT SYSTEM AGREEMENT

BETWEEN

CSG SYSTEMS, INC.

AND

CHARTER COMMUNICATIONS HOLDING COMPANY LLC

This Forty-third Amendment (this “Amendment”) is made by and between CSG Systems, Inc., a Delaware corporation (“CSG”) and Charter Communications Holding Company, LLC, a Delaware limited liability company (“Customer”).  CSG and Customer entered into a certain Restated and Amended CSG Master Subscriber Management System Agreementdated effective as of February 9, 2009, as amended (collectively the “Agreement”), and now desire to further amend the Agreement in accordance with the terms and conditions set forth in this Amendment.  If the terms and conditions set forth in this Amendment shall be in conflict with the Agreement, the terms and conditions of this Amendment shall control.  Any terms in initial capital letters or all capital letters used as a defined term but not defined in this Amendment shall have the meaning set forth in the Agreement.  Upon execution of this Amendment by the parties, any subsequent reference to the Agreement between the parties shall mean the Agreement as amended by this Amendment.  Except as amended by this Amendment, the terms and conditions set forth in the Agreement shall continue in full force and effect according to their terms.

WHEREAS, Customer represents it has acquired the necessary rights, through the purchase of the stock of Bresnan Communications, LLC (for purposes of this amendment “Bresnan”), to manage and control the Bresnan Communications, LLC subscribers; and

WHEREAS, CSG and Customer agree to transfer the provision and consumption of Products and Services for the Bresnan subscribers to this Agreement; and

WHEREAS, CSG and Customer agree to terminate the agreement between Bresnan Communications, LLC and CSG Systems, Inc.

THEREFORE, CSG and Customer agree to amend the terms of the Agreement.

CSG and Customer agree as follows as of the Effective Date:

1.  Customer represents and warrants it has the necessary rights to request CSG provide Products and Services to the following Bresnan SPAs, *********, ********* and *********, which represent all of the subscribers for which CSG has been providing products and services under an agreement with Bresnan Communications, LLC (hereinafter “former Bresnan SPAs”).

2.  CSG and Customer agree to transfer all of the former Bresnan SPAs to this Agreement for the provision and consumption of Products and Services under this Agreement pursuant to the terms of the Agreement. Customer represents and warrants that it has acquired the rights to the CSG Master Subscriber Management System Agreement between CSG Systems, Inc. and Bresnan Communications, LLC. (hereinafter the “Bresnan Agreement”) including the rights and obligations thereunder.

3.  Customer and CSG agree the Bresnan Agreement is hereby terminated and no longer given any force or effect.

4.  Customer desires to license CSG Screen Express® including Enhanced Call Routing.  As a result, for the fees set forth below, CSG hereby grants to Customer a non-exclusive, non-transferable and perpetual right to use CSG Screen Express for the term of the Agreement and pursuant to the terms set forth in the Agreement, for the former Bresnan SPAs only.   As a result, the following changes are hereby made to the Agreement:

#2310665Page 1 of 310-11-2011

CONFIDENTIAL AND PROPRIETARY INFORMATION - FOR USE BY AUTHORIZED EMPLOYEES OF THE PARTIES HERETO ONLY AND IS NOT FOR GENERAL DISTRIBUTION WITHIN OR OUTSIDE THEIR RESPECTIVE COMPANIES

*** Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission.

a.   All references to the Products or the CCS Products are hereby amended to include CSG Screen Express including Enhanced Call Routing.

b.   Schedule B, "Products" of the Agreement is hereby amended by adding Screen Express, as follows:

CSG Screen Express®, including Enhanced Call Routing, for Former Bresnan SPAs

c.    Additionally, Schedule B, "Product Descriptions" is hereby amended to include the following description of CSG Screen Express, including Enhanced Call Routing, for former Bresnan SPAs only, and the number of Screen Express workstations licensed:

CSG Screen Express, including Enhanced Call Routing, for former Bresnan SPAs.Integrated with ACSR and the call center’s ACD telephony switch, Screen Express provides incoming call/ACSR screen synchronization at the CSR workstation.  In addition, Screen Express provides basic software-based operations of the CSR’s physical telephone.

Number of Workstations:***

(i)  Customer is licensed to use Enhanced Call Routing on *** (*) CTI servers, *** (*) **** at its ********, ** and ********, ** sites.

(ii)  Schedule F shall be amended to include the following fees:

CSG Screen Express, including Enhanced Call Routing, for former Bresnan SPAs:
One-time License Fee for *** ******* ****** (***) workstations of Screen Express
and *** (*) applications of Enhanced Call Routing	********** ****
Annual Maintenance Fee for *** ******* ****** (***) workstations of Screen Express
and *** (*) applications of Enhanced Call Routing	$*********
Implementation and Training Fee (********)	********** ****
******* Operations Fee	$**********

Note:  The fees included in this subparagraph 4(c)(ii) are for the specified number of workstations for the former Bresnan SPAs only.  Any future licenses of Screen Express or Enhanced Call Routing shall be at CSG’s then-current rates.

5.  CSG and Customer agree there is currently *** (*) T-1 Primary Circuit and *** (*) T-1 backup circuit as of the Effective Date of this Amendment.  Therefore, CSG and Customer agree to further amend Schedule F of the Agreement to add the following:

DATA COMMUNICATIONS SERVICES

III.   (i)   T-1 Circuits (***** **** Primary Circuits)

Description of Item/Unit of Measure	Frequency	Fee
***** **** Primary Circuit (per ******* *******)
·Installation (Note 1)	*** *******	*****
·******* Maintenance	*******	$**********

          (ii)   T-1 Circuits (***** **** Backup Circuits)

Description of Item/Unit of Measure	Frequency	Fee
***** **** Primary Circuit (per ****** *******)
·Installation (Note 1)	*** *******	*****
·******* Maintenance	*******	$**********

*** Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission.

Note 1:  If Customer requires installation outside the hours of **** ***. and **** ***. ******* ****, Monday through Friday, Customer shall pay an off-hours surcharge of $****** per *******.

6.  Article 10.5 Additional Requirements with Respect to Charter Customer Information shall be amended to add the following subsection (f):

"(f)   Customer agrees and acknowledges that CSG, its subcontractors and partners may provide services from outside the United States and that such services may access Charter Customer Information or Customer Confidential Information.  Such data will not be stored or reside on systems outside the United States."

THIS AMENDMENT is executed on the day and year of the last signature below (the “Effective Date”).

CHARTER COMMUNICATIONS HOLDING COMPANY, LLC (“CUSTOMER”) By: Charter Communications, Inc., its Manager	CSG SYSTEMS, INC.(“CSG”)
By: /s/ Michael Ciszek	By:  /s/ Michael J. Henderson
Title:  VP Billing	Title:  EVP Sales & Marketing
Name:  Michael Ciszek	Name:  Michael J. Henderson
Date:  9/3/13	Date:  9/9/13

EX-10.25AO

Pages where confidential treatment has been requested are stamped “Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission,” and places where information has been redacted have been marked with (***).

Exhibit 10.25AO

FORTY-FOURTH AMENDMENT

TO

RESTATED AND AMENDED

CSG MASTER SUBSCRIBER MANAGEMENT SYSTEM AGREEMENT

BETWEEN

CSG SYSTEMS, INC.

AND

CHARTER COMMUNICATIONS HOLDING COMPANY LLC

This Forty-fourth Amendment (this “Amendment”) is made by and between CSG Systems, Inc., a Delaware corporation (“CSG”), and Charter Communications Holding Company, LLC, a Delaware limited liability company (“Customer”).  CSG and Customer entered into a certain Restated and Amended CSG Master Subscriber Management System Agreementdated effective as of February 9, 2009, as amended (collectively the “Agreement”), and now desire to further amend the Agreement in accordance with the terms and conditions set forth in this Amendment.  If the terms and conditions set forth in this Amendment shall be in conflict with the Agreement, the terms and conditions of this Amendment shall control.  Any terms in initial capital letters or all capital letters used as a defined term but not defined in this Amendment shall have the meaning set forth in the Agreement.  Upon execution of this Amendment by the parties, any subsequent reference to the Agreement between the parties shall mean the Agreement as amended by this Amendment.  Except as amended by this Amendment, the terms and conditions set forth in the Agreement shall continue in full force and effect according to their terms.

CSG and Customer agree as follows as of the Effective Date:

1.Customer has requested and CSG has agreed to provide an additional service order distribution interface (”SODI”) to support Customer's Nex Gen Provisioning project.  As a result, and in accordance with the terms of the agreement:

(a)The ****** maintenance fee of $*********** pursuant to Schedule F, CSG Services, II. Interfaces, Section D. Telephony, A. Service Order Distribution Interface, 3. Maintenance (per interface) of the Agreement, will be invoiced by CSG to Customer for the additional instance of SODI referenced in this Section 1 upon completion of implementation, pursuant to that certain Statement of Work entitled "Service Order Distribution (SODI) Interface for Nex Gen Provisioning Implementations" (CSG document no. 2503970), of such SODI instance (the "SODI Nex Gen SOW").

(b)  CSG will invoice and Customer agrees to pay an additional ******* fee of $******** for the SODI referenced in this Section 1 in Customer's production/training environment pursuant to Schedule F, CSG SERVICES, II. Interfaces, D. Telephony, A. Service Order Distribution Interface, 4. Operations Support, upon completion of implementation, pursuant to the SODI Nex Gen SOW.

(c) Section 8(ii) of the Fifteenth Amendment dated January 11, 2011 (CSG document no. 2306672), as amended by the Seventeenth Amendment dated November 4, 2011 (CSG document no. 2507468), and as further amended by Section 1(b) of the Thirty-second Amendment dated August 8, 2012 (CSG document no. 2313710), is hereby amended to increase the ******* support fee of $*********** per ***** by $******** to $*********** for the SODI in Customer's CTER ("QAKA") environment.

2.Customer has requested and CSG has agreed to provide an additional third party verification interface (the ”TPV Interface”) to support Customer's Nex Gen Provisioning project.  As a result, and in accordance with the terms of the agreement:

(a)  CSG will invoice and Customer agrees to pay an additional ****** maintenance and processing fee of $********* pursuant to Schedule F, CSG Services, II Interfaces, Section D. Telephony, C. Automated Third Party Verification for Voice Services Interface, 3. Maintenance and Processing Fees for the TPV Interface referenced in this Section 2 upon completion of the implementation, pursuant to that certain Statement of

*** Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission.

Work entitled "Third Party Verification Interface & ENI Port Nex Gen Provisioning" (CSG document no. 2504003), of such TPV Interface instance and event notification interface ("ENI") ports.

THIS AMENDMENT is executed on the day and year of the last signature below (the “Effective Date”).

CHARTER COMMUNICATIONS HOLDING COMPANY, LLC (“CUSTOMER”) By: Charter Communications, Inc., its Manager	CSG SYSTEMS, INC.(“CSG”)
By: /s/ Michael Ciszek	By:  /s/ Joseph T. Ruble
Title:  VP Billing	Title:  EVP, CAO & General Counsel
Name:  Michael Ciszek	Name:  Joseph T. Ruble
Date:  10/30/13	Date:  30 Oct 2013

EX-10.25AP

Pages where confidential treatment has been requested are stamped “Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission,” and places where information has been redacted have been marked with (***).

Exhibit 10.25AP

FORTY-SIXTH AMENDMENT

TO

RESTATED AND AMENDED

CSG MASTER SUBSCRIBER MANAGEMENT SYSTEM AGREEMENT

BETWEEN

CSG SYSTEMS, INC.

AND

CHARTER COMMUNICATIONS HOLDING COMPANY, LLC

This Forty-sixth Amendment (this “Amendment”) is made by and between CSG Systems, Inc., a Delaware corporation (“CSG”) and Charter Communications Holding Company, LLC, a Delaware limited liability company (“Customer”).  CSG and Customer entered into a certain Restated and Amended CSG Master Subscriber Management System Agreementdated effective as of February 9, 2009, as amended (collectively the “Agreement”), and now desire to further amend the Agreement in accordance with the terms and conditions set forth in this Amendment.  If the terms and conditions set forth in this Amendment shall be in conflict with the Agreement, the terms and conditions of this Amendment shall control.  Any terms in initial capital letters or all capital letters used as a defined term but not defined in this Amendment shall have the meaning set forth in the Agreement.  Upon execution of this Amendment by the parties, any subsequent reference to the Agreement between the parties shall mean the Agreement as amended by this Amendment.  Except as amended by this Amendment, the terms and conditions set forth in the Agreement shall continue in full force and effect according to their terms.

Whereas, CSG has developed an enhancement to CSG TechNet® known as "TechNet iOS" which provides additional functionality to CSG TechNet®, as described in the Agreement; and

Whereas, pursuant to the Agreement, CSG provides CSG TechNet®, a CSG Product described in "Products Description," of Schedule B, "Products," to the Agreement, to Customer for the fees specified in Schedule F to the Agreement; and

Whereas, CSG TechNet®, as it is currently provided to Customer, is more correctly classified as a CSG Service.

Now, therefore, CSG and Customer agree as follows as of the Effective Date (defined below):

1.  Customer and CSG agree to amend the Agreement to reflect CSG TechNet® as a CSG Service and to amend the "Recurring Services" description of CSG TechNet® to include the enhanced, TechNet iOS functionality.  As a result:

(a)  CSG TechNet® shall be deleted from the "Products Descriptions" of Schedule B, “Products" of the Agreement and all references to TechNet® as a Product shall be referenced as a Recurring Service in the Agreement.   The Parties agree and acknowledge the fees in Schedule F for CSG TechNet® as a Product, shall be applicable to CSG TechNet® as a Recurring Service.

(b)  Schedule C, "Recurring Services," of the Agreement is hereby amended by adding CSG TechNet® to the list of Recurring Services, as follows:

CSG TechNet®

(c)  Additionally, Schedule C, "Recurring Services," of the Agreement is further amended by adding CSG TechNet® to "Recurring Services Description" as follows:

CSG TechNet^®. CSG TechNet® enables technicians to access jobs/work orders and account information through wireless devices (including large screen devices such as laptops) to manage and complete jobs without dispatch assistance. Text messaging functionality allows tech-to-tech and tech-to-dispatch communication and provides technicians with alerts that may affect their scheduled appointments.

*** Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission.

TechNet includes equipment capabilities, allowing technicians to update inventory real time when equipment is removed, added or swapped. 

TechNet iOS. TechNet iOS is an enhancement to CSG TechNet that extends the core functionality of CSG TechNet within the operating system ("iOS") on ***** devices through direct integration with the iOS Safari browser.   TechNet iOS is designed to operate on ***** iOS devices only per current iOS versions as defined in the DEG.  TechNet iOS requires an application to be downloaded and installed on each iOS device.  Configurable CSG TechNet features specific to TechNet iOS that allow functionality with ***** iOS devices will include:

·Audible Alerts – leverages ******* Push Notification Service for audible alerts which also enables alerts when the device is in battery saving mode (black screen)

·Bar Code Scanning – enables scanning if the iOS device has a bar code scanning application installed

·Credit Card Scanning – provides magnetic card reader functionality available when a headphone jack scanning device (third-party optional device) is present

·Jump out URL – enables the ability to link to external web-based applications from within CSG TechNet and provides the user option to seamlessly link back to CSG TechNet

2.   Customer desires to use and CSG agrees to make the TechNet iOS available to Customer, contingent upon Customer’s agreement to the following additional terms of use:

(a)  In order for Customer to use TechNet iOS, Customer must

(i) establish an ***** ****** B2B account(the "***** Account");

(ii) provide CSG with Customer's login ID(s) for the ***** Account; and

(iii) manage distribution of the installation tokens provided to Customer under the ***** Account.

(b)  Customer's right to use TechNet iOS is non-transferable, governed by and subject to ******* usage rules.

(b)  Customer’s right to use TechNet iOS, as provided pursuant to the terms of the Agreement, is between CSG and Customer and not *****.  

(c)  Customer agrees that (i) CSG, not *****, shall be solely responsible for any claims related to Customer’s use of TechNet iOS and (ii) ***** has no obligation to furnish maintenance and support services with respect to TechNet iOS.

(d)  Customer acknowledges that ***** and ******* subsidiaries are third party beneficiaries of the terms and conditions of Customer's use of TechNet iOS.

(e)  Customer represents and warrants that it is not located in a country subject to a U.S. Government embargo, or that has been designated by the U.S. Government as a “terrorist supporting” country; and Customer is not listed on any U.S. Government list of prohibited or restricted parties.

(f)  CSG’S TOTAL LIABILITY, ONLY AS SUCH LIABILITY APPLIES TO CUSTOMER'S USE OF TECHNET iOS, FOR ANY CLAIMS RELATED TO OR RESULTING FROM CUSTOMER’S USE OF TECHNET iOS SHALL BE LIMITED TO $*********.

THIS AMENDMENT is executed on the day and year of the last signature below (the “Effective Date”).

CHARTER COMMUNICATIONS HOLDING COMPANY, LLC (“CUSTOMER”) By: Charter Communications, Inc., its Manager	CSG SYSTEMS, INC.(“CSG”)
By: /s/ Michael Ciszek	By:  /s/ Joseph T. Ruble
Title:  VP Billing	Title:  EVP, CAO & General Counsel
Name Michael Ciszek	Name:  Joseph T. Ruble
Date:  8/12/14	Date:  18 August 2014

EX-10.25AQ

FOIA CONFIDENTIAL TREATMENT REQUEST BY

CSG SYSTEMS INTERNATIONAL, INC.

Exhibit 10.25AQ

FORTY-SEVENTH AMENDMENT

TO

RESTATED AND AMENDED

CSG MASTER SUBSCRIBER MANAGEMENT SYSTEM AGREEMENT

BETWEEN

CSG SYSTEMS, INC.

AND

CHARTER COMMUNICATIONS HOLDING COMPANY LLC

This Forty-seventh Amendment (this “Amendment”) is made by and between CSG Systems, Inc., a Delaware corporation (“CSG”) and Charter Communications Holding Company, LLC, a Delaware limited liability company (“Customer”).  CSG and Customer entered into a certain Restated and Amended CSG Master Subscriber Management System Agreementdated effective as of February 9, 2009, as amended (collectively the “Agreement”),  and now desire to further amend the Agreement in accordance with the terms and conditions set forth in this Amendment.  If the terms and conditions set forth in this Amendment shall be in conflict with the Agreement, the terms and conditions of this Amendment shall control.  Any terms in initial capital letters or all capital letters used as a defined term but not defined in this Amendment shall have the meaning set forth in the Agreement.  Upon execution of this Amendment by the parties, any subsequent reference to the Agreement between the parties shall mean the Agreement as amended by this Amendment.  Except as amended by this Amendment, the terms and conditions set forth in the Agreement shall continue in full force and effect according to their terms.

Whereas, pursuant to the Agreement, CSG provides services entitled "CSG InView" to provide Statement Archival to Customer; and

Whereas, the parties have entered into good faith negotiation and discovery related to archival services for Customer's Customer Letters within CSG InView; and

Whereas, as a result of the discussions described herein above, the parties agree to amend the Agreement as provided herein..

Now, therefore, CSG and Customer agree to the following upon execution of this Amendment:

1.   Schedule C, "Recurring Services," "RECURRING SERVICES DESCRIPTION" is revised to insert an additional paragraph, as a separate, third paragraph at the end of the "CSG InView" description so that the "CSG InView" description shall be as follows:

"CSG InView.  CSG InView is a CSG-hosted, online statement archival service that will replace Customer's current CD-ROM or DVD Archival for Statements services previously described, Schedule F, "CSG Services," Section III. "Payment Procurement," subsection 7(a)(i). entitled "Archival for Statements - Duplicates" ("CD-ROM/DVD Archival for Statements").  Customer's statements, including  statement backers and ad pages, will be available for Customer to view and retrieve, in pdf format, not later than *********** (**) ***** after completion of Customer's then-current Billing Cycle.

CSG InView will permit Customer access to its Subscribers' prior (from and after ******* *** ****), current and future statement images for a period of up to ***** (**) ****** from the date that each such statement image is available for viewing (the "Statement Data Retention Period"), after which time the pdf statement images will no longer be accessible to Customer.

Further, Customer Subscribers' Customer Letters can be stored in the same CSG InView storage instance.  As a result, CSG InView will permit Customer access to its Subscribers' Customer Letters for a period of up to *** (*) ****** from the date that each such Customer Letter is available for viewing (the "Customer Letter Retention Period"), after which time the pdf Customer Letter images will no longer be accessible to Customer."

FOIA CONFIDENTIAL TREATMENT REQUEST BY

CSG SYSTEMS INTERNATIONAL, INC.

Exhibit 10.25AQ

2.As a further result, Subsection (7)(a) of Section III, Payment Procurement, to CSG SERVICES of Schedule F shall be amended, as follows, to include CSG InView Customer Letter Storage:

CSG SERVICES

III. Payment Procurement

Direct Solutions (Print and Mail)

Description of Item/Unit of Measure	Frequency	Fee
VII.  Other Print and Mail Ancillary Service Fees:
a)CSG InView Statement Archival (Only available for AESP customers) (Note 17)
1.   CSG InView Processing and Statement Image Storage for ***** (**) ******	*******	******** ** ****
2.   CSG InView Customer Letter Storage for *** (*) ****** (Note 18)	*******	******** ** ****
3.   Extended Retention	*** **** *****
·****** Retention Extension (Note 19)	********	$******

Note 17: Upon implementation of CSG InView into production, pursuant to that certain Statement of Work to be executed by the parties (CSG document no. 2503277) (the "CSG InView SOW"), CSG shall provide CSG InView in lieu of statement archives on CD ROM/DVD

Note 18:  Upon implementation of CSG InView pursuant to the CSG InView SOW, Customer's Customer Letters will be archived and available to Customer for the specified period.

Note 19: This fee will be applicable and invoiced to Customer commencing the ***** ***** of each **** following the ******** (****) ***** following Customer's access to any such statement image.

THIS AMENDMENT is executed on the day and year of the last signature below (the “Effective Date”).

CHARTER COMMUNICATIONS HOLDING COMPANY, LLC (“CUSTOMER”) By: Charter Communications, Inc., its Manager	CSG SYSTEMS, INC.(“CSG”)
By: /s/ Michael Ciszek	By:  /s/ Joseph T. Ruble
Title:  VP Billing	Title:  EVP, CAO & General Counsel
Name Michael Ciszek	Name:  Joseph T. Ruble
Date:  3/6/14	Date:  6 March 2014

EX-10.25AR

Pages where confidential treatment has been requested are stamped “Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission,” and places where information has been redacted have been marked with (***).

Exhibit 10.25AR

FORTY-EIGHTH AMENDMENT

TO

RESTATED AND AMENDED

CSG MASTER SUBSCRIBER MANAGEMENT SYSTEM AGREEMENT

BETWEEN

CSG SYSTEMS, INC.

AND

CHARTER COMMUNICATIONS HOLDING COMPANY LLC

This Forty-eighth Amendment (this “Amendment”) is made by and between CSG Systems, Inc., a Delaware corporation (“CSG”) and Charter Communications Holding Company, LLC, a Delaware limited liability company (“Customer”).  CSG and Customer entered into a certain Restated and Amended CSG Master Subscriber Management System Agreementdated effective as of February 9, 2009, as amended (collectively the “Agreement”),  and now desire to further amend the Agreement in accordance with the terms and conditions set forth in this Amendment.  If the terms and conditions set forth in this Amendment shall be in conflict with the Agreement, the terms and conditions of this Amendment shall control.  Any terms in initial capital letters or all capital letters used as a defined term but not defined in this Amendment shall have the meaning set forth in the Agreement.  Upon execution of this Amendment by the parties, any subsequent reference to the Agreement between the parties shall mean the Agreement as amended by this Amendment.  Except as amended by this Amendment, the terms and conditions set forth in the Agreement shall continue in full force and effect according to their terms.

Whereas, pursuant to the Agreement, CSG is designing, developing and implementing a Front Counter Receipt Printing Application (the "Application") for Customer's use, more particularly described in Sections 3 and 4 of the Forty-second Amendment (CSG document no. 2503374) to the Agreement; and

Whereas, the parties have entered into good faith negotiations and discovery related to hosting services for the database storage and support of the Application; and

Whereas, as a result of the discussions described herein, the parties agree to amend the Agreement as provided herein.

Now, therefore, CSG and Customer agree to the following upon execution of this Amendment:

1.  Customer desires and CSG agrees to provide hosting services (the "Hosting Services") for the Application in Customer's production environment.  Upon completion of the implementation described in the Front Counter Receipt Printing Application SOW, effective as of September 17, 2013 (CSG document no. 2503415), as amended by that certain Change Order No. 1 (identified below), the Application will be a fully hosted web application.

2.As a result, following implementation of the Hosting Services, Schedule F, "Fees," "CSG Services," will be amended to add a new subsection (c) to Subsection IX, "Custom Implementation Services", Subsection 2, “Front Counter Receipt Printing Application” to include the following fees for the Hosting Services:

CSG SERVICES

IX. Custom Implementation Services

Description of Item/Unit of Measure	Frequency	Fee
c)  Hosting Services (Note 4)(Note 5)
i) Hardware, Software, Data Center and Storage Fees (Note 3)	*******	$********
ii) Hardware and Software Support Fees (Note 3)	*******	$********

Note 4: Hosting Services shall commence upon implementation into Customer's production environment pursuant to that certain Change Order No. 1 to the Front Counter Receipt Printing Application SOW to be executed by the parties (CSG document no. 2505493).

#2310665Page 1 of 210-11-2011

CONFIDENTIAL AND PROPRIETARY INFORMATION - FOR USE BY AUTHORIZED EMPLOYEES OF THE PARTIES HERETO ONLY AND IS NOT FOR GENERAL DISTRIBUTION WITHIN OR OUTSIDE THEIR RESPECTIVE COMPANIES

*** Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission.

Note 5:For clarification purposes, Customer must use the Front Counter Receipt Printing Application in its environment in order for CSG to provide the Hosting Services in Subsection 2. c) above. Further, CSG and Customer agree upon termination or expiration of the Agreement, Customer shall cease its use of the Front Counter Receipt Printing Application provided in this Agreement.

THIS AMENDMENT is executed on the day and year of the last signature below (the “Effective Date”).

CHARTER COMMUNICATIONS HOLDING COMPANY, LLC (“CUSTOMER”) By: Charter Communications, Inc., its Manager	CSG SYSTEMS, INC.(“CSG”)
By: /s/ Michael Ciszek	By:  /s/ Joseph T. Ruble
Title:  VP, Billing	Title: EVP, CAO & General Counsel
Name:  Michael Ciszek	Name:  Joseph T. Ruble
Date:  4/17/14	Date:  17 April 2014

EX-10.25AS

Pages where confidential treatment has been requested are stamped “Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission,” and places where information has been redacted have been marked with (***).

Exhibit 10.25AS

FORTY-NINTH AMENDMENT

TO

AMENDED AND RESTATED

CSG MASTER SUBSCRIBER MANAGEMENT SYSTEM AGREEMENT

BETWEEN

CSG SYSTEMS, INC.

AND

CHARTER COMMUNICATIONS HOLDING COMPANY, LLC

This Forty-ninth Amendment (the “Amendment”) is made by and between CSG Systems, Inc., a Delaware corporation (“CSG”), and Charter Communications Holding Company, LLC, a Delaware limited liability company (“Customer”).  CSG and Customer entered into that certain Amended and Restated CSG Master Subscriber Management System Agreement dated February 9, 2009, as amended (the “Agreement”), and now desire to further amend the Agreement in accordance with the terms and conditions set forth in this Amendment.  If the terms and conditions set forth in this Amendment shall be in conflict with the Agreement, the terms and conditions of this Amendment shall control.  Any terms in initial capital letters or all capital letters used as a defined term but not defined in this Amendment shall have the meaning set forth in the Agreement.  Upon execution of this Amendment by the parties, the effective date of this Amendment is May 22, 2014 (the Effective Date").  Further, upon execution of this Amendment by the parties, any subsequent reference to the Agreement between the parties shall mean the Agreement as amended by this Amendment.  Except as amended by this Amendment, the terms and conditions set forth in the Agreement shall continue in full force and effect according to their terms.

CSG and Customer agree to the following as of the Effective Date:

1.   Customer agrees to purchase an additional ****** (**) Vantage User IDs.  Accordingly, pursuant to the terms of the Eighth Amendment to the Agreement dated January 5, 2010 (CSG document number 2301676), the Twenty-fifth Amendment dated March 12, 2012 (CSG document number 2311963), the Thirty-second Amendment dated August 8, 2012 (CSG document number 2313710), and the Thirty-ninth Amendment dated June 7, 2013 (CSG document number 2502779), the number of Vantage User IDs will be increased from *** ******* *********** (***) to ***** ******* ******** (***) and Customer shall be invoiced accordingly.

2.   CSG and Customer further agree to add the ***** (**) former Bresnan Vantage User IDs into the Vantage User ID count for Customer.  As a result, upon the Effective Date, the total number of Vantage User IDs, including the former Bresnan Vantage User IDs, will be ***** ******* ********** (***).

THIS AMENDMENT is executed on the day and year last signed below to be effective as of the Effective Date.

CHARTER COMMUNICATIONS HOLDING COMPANY, LLC (“CUSTOMER”) By: Charter Communications, Inc., its Manager	CSG SYSTEMS, INC.(“CSG”)
By: /s/ Michael Ciszek	By:  /s/ Joseph T. Ruble
Title:  VP, Billings	Title:  EVP, CAO & General Counsel
Name:  Michael Ciszek	Name:  Joseph T. Ruble
Date:  6/12/14	Date:  13 June 2014

EX-10.25AT

Pages where confidential treatment has been requested are stamped “Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission,” and places where information has been redacted have been marked with (***).

Exhibit 10.25AT

FIFTIETH AMENDMENT

TO

AMENDED AND RESTATED

CSG MASTER SUBSCRIBER MANAGEMENT SYSTEM AGREEMENT

BETWEEN

CSG SYSTEMS, INC.

AND

CHARTER COMMUNICATIONS HOLDING COMPANY, LLC

This Fiftieth Amendment (the “Amendment”) is made by and between CSG Systems, Inc., a Delaware corporation (“CSG”), and Charter Communications Holding Company, LLC, a Delaware limited liability company (“Customer”).  CSG and Customer entered into that certain Amended and Restated CSG Master Subscriber Management System Agreement dated February 9, 2009, as amended (the “Agreement”), and now desire to further amend the Agreement in accordance with the terms and conditions set forth in this Amendment.  If the terms and conditions set forth in this Amendment shall be in conflict with the Agreement, the terms and conditions of this Amendment shall control.  Any terms in initial capital letters or all capital letters used as a defined term but not defined in this Amendment shall have the meaning set forth in the Agreement.  Upon execution of this Amendment by the parties, the effective date of this Amendment is May 22, 2014 (the Effective Date").  Further, upon execution of this Amendment by the parties, any subsequent reference to the Agreement between the parties shall mean the Agreement as amended by this Amendment.  Except as amended by this Amendment, the terms and conditions set forth in the Agreement shall continue in full force and effect according to their terms.

CSG and Customer agree to the following as of the Effective Date:

1.  Upon execution of this Amendment and pursuant to the terms and conditions of the Agreement, which include Exhibit C-6(a), the Second Amendment to the Agreement (CSG document number 2300066) and the Thirty-first Amendment to the Agreement (2312890), Customer desires to obtain the right to purchase Additional Capacity of *** ******** (******) Commercial Accounts of the ACP Commercial Upgrade Service.  

2.   As a result, the "Additional Capacity License (Note 3)" line items of the table entitled "ACP Commercial Upgrade Service (Note 1)" of the Thirty-first Amendment are deleted in their entirety and replaced as follows:

ACP COMMERCIAL UPGRADE SERVICE (Note 1)

Description of Item/Unit of Measure	Frequency	Fee
Additional Capacity License (Note 3)
1.Perpetual License (per ***********) for the term of the Agreement (Note 4)	*** *******	$**********
2.****** Maintenance (per ***********)	********	$*********

3.   For clarification purposes, the ******* Additional Capacity License fees specified in Section 2 of the above table, shall be invoiced commencing as of Customer's July 2014 invoice for the Additional Capacity and ******** thereafter through the term of the Agreement.  As a result of the Additional Capacity hereunder, the total of ACP Commercial Accounts is increased from *********** ******** (******) to *********** ******** (******).

[Signature Page Follows]

*** Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission.

THIS AMENDMENT is executed on the day and year last signed below to be effective as of the Effective Date.

CHARTER COMMUNICATIONS HOLDING COMPANY, LLC (“CUSTOMER”) By: Charter Communications, Inc., its Manager	CSG SYSTEMS, INC.(“CSG”)
By: /s/ James Daley	By:  /s/ Joseph T. Ruble
Title:  VP Billing Ops	Title:  EVP, CAO & General Counsel
Name:  James Daley	Name:  Joseph T. Ruble
Date:  8/27/14	Date:  29 August 2014

EX-10.25AU

Pages where confidential treatment has been requested are stamped “Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission,” and places where information has been redacted have been marked with (***).

Exhibit 10.25AU

FIFTY-FIRST AMENDMENT

TO

AMENDED AND RESTATED

CSG MASTER SUBSCRIBER MANAGEMENT SYSTEM AGREEMENT

BETWEEN

CSG SYSTEMS, INC.

AND

CHARTER COMMUNICATIONS HOLDING COMPANY, LLC

This Fify-first Amendment (the “Amendment”) is made by and between CSG Systems, Inc., a Delaware corporation (“CSG”), and Charter Communications Holding Company, LLC, a Delaware limited liability company (“Customer”).  CSG and Customer entered into that certain Amended and Restated CSG Master Subscriber Management System Agreement dated February 9, 2009, as amended (the “Agreement”), and now desire to further amend the Agreement in accordance with the terms and conditions set forth in this Amendment.  If the terms and conditions set forth in this Amendment shall be in conflict with the Agreement, the terms and conditions of this Amendment shall control.  Any terms in initial capital letters or all capital letters used as a defined term but not defined in this Amendment shall have the meaning set forth in the Agreement.  Upon execution of this Amendment by the parties, the effective date of this Amendment is May 22, 2014 (the Effective Date").  Further, upon execution of this Amendment by the parties, any subsequent reference to the Agreement between the parties shall mean the Agreement as amended by this Amendment.  Except as amended by this Amendment, the terms and conditions set forth in the Agreement shall continue in full force and effect according to their terms.

CSG and Customer agree to the following as of the Effective Date:

1.   Effective as of June 30, 2014, upon execution by CSG and Customer of this Amendment, Customer agrees to purchase and CSG agrees to provide an additional ****** (**) Vantage User IDs/Sessions.  Accordingly, pursuant to the terms of the Eighth Amendment to the Agreement dated January 5, 2010 (CSG document number 2301676), the Twenty-fifth Amendment dated March 12, 2012 (CSG document number 2311963), the Thirty-second Amendment dated August 8, 2012 (CSG document number 2313710), the Thirty-ninth Amendment dated June 7, 2013 (CSG document number 2502779) and the Forty-ninth Amendment dated June 13, 2014 (CSG document number 2506656), the number of Vantage User IDs/Sessions will be increased from ***** ******* ********** (***) to ***** ******* ************ (***) and Customer shall be invoiced accordingly.

THIS AMENDMENT is executed on the day and year last signed below to be effective as of the Effective Date.

CHARTER COMMUNICATIONS HOLDING COMPANY, LLC (“CUSTOMER”) By: Charter Communications, Inc., its Manager	CSG SYSTEMS, INC.(“CSG”)
By: /s/ Michael Ciszek	By:  /s/ Joseph T. Ruble
Title:  VP - Billing	Title:  EVP, CAO & General Counsel
Name:  Michael Ciszek	Name:  Joseph T. Ruble
Date:  7/23/14	Date:  24 July 2014

EX-10.25AV

Pages where confidential treatment has been requested are stamped “Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission,” and places where information has been redacted have been marked with (***).

Exhibit 10.25AV

FIFTY-SECOND AMENDMENT

TO

AMENDED AND RESTATED

CSG MASTER SUBSCRIBER MANAGEMENT SYSTEM AGREEMENT

BETWEEN

CSG SYSTEMS, INC.

AND

CHARTER COMMUNICATIONS HOLDING COMPANY, LLC

This Fifty-second Amendment (the “Amendment”) is made by and between CSG Systems, Inc., a Delaware corporation (“CSG”), and Charter Communications Holding Company, LLC, a Delaware limited liability company (“Customer”).  CSG and Customer entered into that certain Amended and Restated CSG Master Subscriber Management System Agreement dated February 9, 2009 (document no. 2298875), as amended (the “Agreement”), and now desire to further amend the Agreement in accordance with the terms and conditions set forth in this Amendment.  If the terms and conditions set forth in this Amendment shall be in conflict with the Agreement, the terms and conditions of this Amendment shall control.  Any terms in initial capital letters or all capital letters used as a defined term but not defined in this Amendment shall have the meaning set forth in the Agreement.  The effective date of this Amendment is the date last signed below (the Effective Date").  Further, upon execution of this Amendment by the parties, any subsequent reference to the Agreement between the parties shall mean the Agreement as amended by this Amendment.  Except as amended by this Amendment, the terms and conditions set forth in the Agreement shall continue in full force and effect according to their terms.

Whereas, pursuant to the Agreement, Customer is granted a non-exclusive, non-transferable and perpetual right to use CSG Screen Express® including Enhanced Call Routing ("ECR") Licensed Product ("Screen Express"); and

Whereas, pursuant to the Forty-third Amendment to the Agreement executed by Customer and CSG effective as of September 9, 2013 (CSG document no. 2503440), Customer requested and CSG provided non-exclusive, non-transferable and perpetual licenses to Customer to use Screen Express on *** ******* ****** (***) ************ for the "former Bresnan SPAs" (as defined therein) only; and

Whereas, pursuant to the Agreement CSG provides maintenance and support ("Screen Express Support") to Customer for Screen Express pursuant to the ****** Maintenance Fee and ******* Operations Fee (the "Support Fees") paid to CSG by Customer; and

Whereas, Customer (i) desires to no longer use Screen Express in connection with Customer’s operations including, but not limited to, *** *** ******* ****** (***) *********** licenses of Screen Express recently granted to Customer for the "former Bresnan SPAs" pursuant to the Forty-third Amendment ("43rd Amendment"), (ii) has requested that CSG stop providing Screen Express Support, and (iii) has directed CSG to stop invoicing Customer for Support Fees for Screen Express; and

Whereas, pursuant to Customer’s request, CSG agrees to no longer license or provide Screen Express or Screen Express Support to Customer.

Now, therefore, CSG and Customer agree to the following as of the Effective Date:

1.   Customer desires to remove *** ******* ****** (***) licensed ************ of Screen Express originally provided to Customer via the Forty-third Amendment to the Agreement.  Upon the Effective Date, Customer shall purge all copies of Screen Express from the Designated Environment and all Customer's other computer systems, storage media and other files and as a result, as of the Effective Date, Screen Express is no longer used by Customer and no longer supported by CSG.

2.   As a result, references to Screen Express are hereby deleted from throughout the Agreement including, Schedules B and F, as follows:

*** Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission.

(a)  Schedule B: "Products," where it will be removed from (i) the list of "Bulk License Software;" (ii) "Product Descriptions," including the Product Description for CSG Screen Express in its entirety and the reference to CSG Screen Express in the Product Description for ACSR® Web Enabled; and (iii) "CSG Screen Express®, including Enhanced Call Routing, for Former Bresnan SPAs" from the Schedule B "Products" list and "Product Descriptions" referenced in the 43rd Amendment; and

(b)  Schedule F: "Fees," where it will be removed from (i) CSG Licensed Products, Section 1, line 8; (ii) "CSG Services," Note 33 of "The ******* BSC for Non-Rated Video and Non-Rated High Speed Data; (iii) "VSF for Telephony includes the following:" of Section 1, "Processing," Subsection (a), "Non-Rated Video, Non-Rated High Speed Data, and Telephony;" and (iv) Schedule F references in Section 4(c) of the 43rd Amendment that were added to the Agreement.

3.   As a further result, Schedule I, "Export Approved Products and Export Approved Countries," to the Agreement is amended to delete each of (i) Screen Express and (ii) Enhanced Call Routing from the list of named software or product modules of the Export Approved Products, ***** and **** (***********).

THIS AMENDMENT is executed on the day and year last signed below to be effective as of the Effective Date.

CHARTER COMMUNICATIONS HOLDING COMPANY, LLC (“CUSTOMER”) By: Charter Communications, Inc., its Manager	CSG SYSTEMS, INC.(“CSG”)
By: /s/ Michael Ciszek	By:  /s/ Joseph T. Ruble
Title:  VP Billing	Title:  EVP, CAO & General Counsel
Name:  Michael Ciszek	Name:  Joseph T. Ruble
Date:  9/4/14	Date:  5 Sept. 2014

EX-10.25AW

Pages where confidential treatment has been requested are stamped “Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission,” and places where information has been redacted have been marked with (***).

Exhibit 10.25AW

FIFTY-THIRD AMENDMENT

TO

AMENDED AND RESTATED

CSG MASTER SUBSCRIBER MANAGEMENT SYSTEM AGREEMENT

BETWEEN

CSG SYSTEMS, INC.

AND

CHARTER COMMUNICATIONS HOLDING COMPANY, LLC

This Fifty-third Amendment (the “Amendment”) is made by and between CSG Systems, Inc., a Delaware corporation (“CSG”), and Charter Communications Holding Company, LLC, a Delaware limited liability company (“Customer”).  CSG and Customer entered into that certain Amended and Restated CSG Master Subscriber Management System Agreement dated February 9, 2009 (CSG document no. 2298875), as amended (the “Agreement”), and now desire to further amend the Agreement in accordance with the terms and conditions set forth in this Amendment.  If the terms and conditions set forth in this Amendment shall be in conflict with the Agreement, the terms and conditions of this Amendment shall control.  Any terms in initial capital letters or all capital letters used as a defined term but not defined in this Amendment shall have the meaning set forth in the Agreement.  The effective date of this Amendment is the date last signed below (the Effective Date").  Further, upon execution of this Amendment by the parties, any subsequent reference to the Agreement between the parties shall mean the Agreement as amended by this Amendment.  Except as amended by this Amendment, the terms and conditions set forth in the Agreement shall continue in full force and effect according to their terms.

WHEREAS, Customer desires to receive and, CSG desires to provide its WFX Scheduling and WFX Resource Allocation Manager functionality for (i) Customer’s Connected Subscribers and (ii) any subscribers of Customer for which Customer receives bill processing services from a third party billing processor (the "Non-ACP Subscribers" and, for purposes of this Amendment, collectively with the Connected Subscribers, the "Subscribers")..

NOW, THEREFORE, in consideration of the mutual covenants and agreements contained herein and for other good and valuable consideration, the receipt and sufficiency of which is hereby acknowledged, CSG and Customer agree to the following as of the Effective Date:

1.  Customer desires to use and CSG agrees to provide CSG’s WFX Scheduling and WFX Resource Allocation Manager to Subscribers in accordance with the terms of this Amendment.  Therefore, Schedule B, “Products,” Exhibit B-1, "Additional Product Information," of the Agreement is hereby amended by adding the following paragraphs:

"H.  WFX Scheduling.  WFX Scheduling has the ability to consolidate and manage all of Customer's scheduling information generated from CSG's Workforce Express® ("WFX") service and integrates the information with available appointment times and scheduling of Customer's Subscriber-requested service calls using CSG's and any other third party's integrated order management and/or billing system.

I.  WFX Resource Allocation Manager.  WFX Resource Allocation Manager provides Customer with a capacity planning solution that has the ability to manage field workforce resource availability for both scheduling and routing purposes and integrates with WFX Scheduling to generate available appointment times based on Customer's field resource scheduling capacity and delivers those appointment times to WFX Scheduling.  WFX Resource Allocation Manager has the ability to allocate Customer's field resource scheduling capacity based on Customer's existing technician shift data within WFX and to facilitate Customer's scheduling adjustments as necessary to meet Customer's field resource operational demands (e.g., promotion campaigns, time to install and repaid, regulatory) and other business factors."

*** Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission.

2.   CSG and Customer agree that WFX Scheduling and WFX Resource Allocation Manager shall be implemented in Customer's production environment based on Customer's fulfillment centers (the "FCs"),  initially to one (1) Customer FC (specified in the SOW (defined below) as the "Trial FC")for a period of ****** (**) **** (the "Trial Period") and, following successful completion of the Trial FC, unless otherwise directed by Customer to CSG in writing (e-mail shall suffice) to not proceed with further implementation of Subsequent FCsas such FC's are specified in Attachment A to the SOW or the CTER environment (for purposes of this amendment "Notice").

In the event that Customer provides Notice, as defined above, to CSG during the Trial Period, WFX Scheduling and WFX Resource Allocation Manager will be removed from the Trial FC (specified in the SOW) and WFX Scheduling and WFX Resource Allocation Manager will no longer be available to Customer.

3.   As a result, upon execution of this Amendment and pursuant to the terms and conditions of the Agreement, a new Subsection C entitled "WFX Scheduling and WFX Resource Allocation Manager" shall be added to Schedule F, “Fees,” CSG Licensed Products, III. Workforce Management of the Agreement:  

CSG Licensed Products

III. Workforce Management

C. WFX Scheduling and WFX Resource Allocation Manager

Description of Item/Unit of Measure	Frequency	Fee
1.******* Service Fee (per **********) (Note 2) (Note 3) (Note 4) (Note 5)	*******	$******
2.Implementation Services (Note 1)	********	** ******

Note 1: The Trial FC implementation and rollout to Subsequent FCs of WFX Scheduling and WFX Resource Allocation Manager shall be set forth in that certain mutually agreed upon Statement of Work, "Implement WFX Scheduling and WFX Resource Allocation Manager" (CSG document no. 2508099) (the "SOW"), which such SOW shall include the FCs and identify Customer's related key market areas ("KMAs").  No separate implementation fees will be invoiced to Customer by CSG for either the Trial FC or Subsequent FCs or the CTER environment implementations specified in the SOW.

Note 2: The ******* Service Fee shall be determined based on the number of *********** in the Trial FC on the Trial Completion Date (defined in the SOW), in the case of the Trial FC implementation, and on the Subsequent FC implementation date, in the case of the each Subsequent FC implementation, ********** by the per ********** ******* Service Fee.  By way of example, should the number of Subscribers in the Trial FC for the Trial FC total *** ******* (*********) on the Trial Completion Date, the ******* Service Fee for the Trial FC shall equal ********* * $****** = $******** for that *****.

Note 3: The number of ********* *********** in the FCs processed by CSG shall be verified on a ******* basis by CSG's billing system reporting.  

Note 4: In the event of any processing of *********** which are not ********* *********** (for purposes of this Product “Non-ACP ***********”) in any FC identified in the Agreement are not processed by CSG, the ******* Service Fee for such Non-ACP *********** shall be verified on a ******* basis by Customer based upon a billing system report from Customer’s third party billing biller(s) to be delivered to CSG by Customer within ***** (*) ******** **** following the **** *** of the previous processing *****.    

Note 5: The ******* Service Fee shall be subject to the annual adjustment to fees, pursuant to Section 5.3 of the Agreement.

THIS AMENDMENT is executed on the day and year last signed below to be effective as of the Effective Date.

CHARTER COMMUNICATIONS HOLDING COMPANY, LLC (“CUSTOMER”) By: Charter Communications, Inc., its Manager	CSG SYSTEMS, INC.(“CSG”)
By: /s/ Michael Ciszek	By:  /s/ Joseph T. Ruble
Title:  VP Billing	Title:  EVP, CAO & General Counsel
Name:  Michael Ciszek	Name:  Joseph T. Ruble
Date:  10/2/14	Date:  6 Oct 2014

EX-10.25AX

Pages where confidential treatment has been requested are stamped “Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission,” and places where information has been redacted have been marked with (***).

Exhibit 10.25AX

FIFTY-FOURTH AMENDMENT

TO

AMENDED AND RESTATED

CSG MASTER SUBSCRIBER MANAGEMENT SYSTEM AGREEMENT

BETWEEN

CSG SYSTEMS, INC.

AND

CHARTER COMMUNICATIONS HOLDING COMPANY, LLC

This Fifty-fourth Amendment (the “Amendment”) is made by and between CSG Systems, Inc., a Delaware corporation (“CSG”), and Charter Communications Holding Company, LLC, a Delaware limited liability company (“Customer”).  CSG and Customer entered into that certain Amended and Restated CSG Master Subscriber Management System Agreement dated February 9, 2009 (CSG document no. 2298875), as amended (the “Agreement”), and now desire to further amend the Agreement in accordance with the terms and conditions set forth in this Amendment.  If the terms and conditions set forth in this Amendment shall be in conflict with the Agreement, the terms and conditions of this Amendment shall control.  Any terms in initial capital letters or all capital letters used as a defined term but not defined in this Amendment shall have the meaning set forth in the Agreement.  The effective date of this Amendment is the date last signed below (the Effective Date").  Further, upon execution of this Amendment by the parties, any subsequent reference to the Agreement between the parties shall mean the Agreement as amended by this Amendment.  Except as amended by this Amendment, the terms and conditions set forth in the Agreement shall continue in full force and effect according to their terms.

Now, therefore, CSG and Customer agree to the following as of the Effective Date:

1.  Customer desires and CSG agrees to develop and provide a CSG Workforce Express® ("WFX") API ("WFX Penguin API") by which job completed information will be made available to Customer's third party vendor, PenguinData Workforce Management, Inc., as jobs are completed in WFX, that will allow Customer to manage the quality assurance criteria of its field technicians.

2.   As a result, upon execution of this Amendment and pursuant to the terms and conditions of the Agreement, Schedule F, CSG Licensed Products, Section III, Workforce Management, Subsection A, Workforce Management, shall be amended to add a new subsection "C.," to the fee table titled WFX Penguin API," to include the fees set forth below for the WFX Penguin API described in this Amendment

CSG Licensed Products

III. Workforce Management

A. Workforce Management

Description of Item/Unit of Measure	Frequency	Fee
C.  WFX Penguin API
1.Develop and Implement WFX Penguin API (Note 10)(Note 11)	********	$*********
2.WFX Penguin API Support and Maintenance Fee (Note 12)(Note 13)	********	$********

Note 10: Development and implementation of the Penguin API shall be set forth in that certain mutually agreed upon Statement of Work, "Implement WFX Penguin API" (CSG document no. 2508099) (the "WFX Penguin SOW")

Note 11:  The WFX Penguin API will support Customer's ********* *********** and those of Customer's *********** that are processed on Customer's third party billing platforms (the "Non-ACP ***********" and, the ********* ***********, for purposes of this Product collectively the *************)

Note 12: The WFX Penguin API Support and Maintenance Fee shall commence upon completion of the development and implementation pursuant to the WFX Penguin SOW.

Note 13:  The WFX Penguin API Support and Maintenance Fee shall be subject to the annual adjustment to fees, pursuant to Section 5.3 of the Agreement.

[Signature Page Follows]

*** Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission.

THIS AMENDMENT is executed on the day and year last signed below to be effective as of the Effective Date.

CHARTER COMMUNICATIONS HOLDING COMPANY, LLC (“CUSTOMER”) By: Charter Communications, Inc., its Manager	CSG SYSTEMS, INC.(“CSG”)
By: /s/ Michael Ciszek	By:  /s/ Joseph T. Ruble
Title:  VP Billing	Title:  EVP, CAO & General Counsel
Name:  Michael Ciszek	Name:  Joseph T. Ruble
Date:  10/10/14	Date:  13 Oct 2014

EX-10.25AY

Pages where confidential treatment has been requested are stamped “Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission,” and places where information has been redacted have been marked with (***).

Exhibit 10.25AY

FIFTY-FIFTH AMENDMENT

TO

AMENDED AND RESTATED

CSG MASTER SUBSCRIBER MANAGEMENT SYSTEM AGREEMENT

BETWEEN

CSG SYSTEMS, INC.

AND

CHARTER COMMUNICATIONS HOLDING COMPANY, LLC

This Fifty-fifth Amendment (the “Amendment”) is made by and between CSG Systems, Inc., a Delaware corporation (“CSG”), and Charter Communications Holding Company, LLC, a Delaware limited liability company (“Customer”).  CSG and Customer entered into that certain Amended and Restated CSG Master Subscriber Management System Agreement dated February 9, 2009 (CSG document no. 2298875), as amended (the “Agreement”), and now desire to further amend the Agreement in accordance with the terms and conditions set forth in this Amendment.  If the terms and conditions set forth in this Amendment shall be in conflict with the Agreement, the terms and conditions of this Amendment shall control.  Any terms in initial capital letters or all capital letters used as a defined term but not defined in this Amendment shall have the meaning set forth in the Agreement.  The effective date of this Amendment is the date last signed below (the Effective Date").  Further, upon execution of this Amendment by the parties, any subsequent reference to the Agreement between the parties shall mean the Agreement as amended by this Amendment.  Except as amended by this Amendment, the terms and conditions set forth in the Agreement shall continue in full force and effect according to their terms.

Now, therefore, CSG and Customer agree to the following as of the Effective Date:

1.  Customer and CSG agree, for the fees set forth in Schedule F to the Agreement, to increase the number of Customer's Web Enabled ACSR® licenses such that the total of Customer's Web Enabled ACSR® licenses is ***** ******* ************ (***).  This amount includes the purchase of ******** (**) new Web Enabled ACSR® licenses, for which Customer will be invoiced accordingly, the transfer of ************ (**) Web Enabled ACSR® licenses from a Customer-acquired entity and the accounting of *********** (**) Web Enabled ACSR® licenses.  For clarification purposes, such ***** ******* ************ (***) Web Enabled ACSR® licenses excludes those certain *********** (**) Web Enabled ACSR® licenses granted to Customer ** ** ****** ******* ******** *** ****, pursuant to the Letter of Authorization dated January 31, 2014 (CSG document no. 2505002).

2.  Additionally, Customer agrees to purchase and CSG agrees to provide an additional ****** (**) Vantage User IDs/Sessions.  Accordingly, pursuant to the terms of the Eighth Amendment to the Agreement dated January 5, 2010 (CSG document no. 2301676), the Twenty-fifth Amendment dated March 12, 2012 (CSG document no. 2311963), the Thirty-second Amendment dated August 8, 2012 (CSG document no. 2313710), the Thirty-ninth Amendment dated June 7, 2013 (CSG document no. 2502779), the Forty-ninth Amendment dated June 13, 2014 (CSG document no. 2506656), the Fifty-first Amendment dated July 24, 2014 (CSG document no. 2507373),  and this Amendment, the number of Vantage User IDs/Sessions will be increased from ***** ******* ************ (***) to ***** ******* **** (***) and Customer shall be invoiced accordingly. 

[Signature Page Follows]

*** Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission.

THIS AMENDMENT is executed on the day and year last signed below to be effective as of the Effective Date.

CHARTER COMMUNICATIONS HOLDING COMPANY, LLC (“CUSTOMER”) By: Charter Communications, Inc., its Manager	CSG SYSTEMS, INC.(“CSG”)
By: /s/ Michael Ciszek	By:  /s/ Joseph T. Ruble
Title:  VP Billing	Title:  EVP, CAO & General Counsel
Name:  Michael Ciszek	Name:  Joseph T. Ruble
Date:  10/16/14	Date:  16 Oct 2014

EX-10.25AZ

Pages where confidential treatment has been requested are stamped “Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission,” and places where information has been redacted have been marked with (***).

Exhibit 10.25AZ

FIFTY-SIXTH AMENDMENT

TO

AMENDED AND RESTATED

CSG MASTER SUBSCRIBER MANAGEMENT SYSTEM AGREEMENT

BETWEEN

CSG SYSTEMS, INC.

AND

CHARTER COMMUNICATIONS HOLDING COMPANY, LLC

This Fifty-sixth Amendment (the “Amendment”) is made by and between CSG Systems, Inc., a Delaware corporation (“CSG”), and Charter Communications Holding Company, LLC, a Delaware limited liability company (“Customer”).  CSG and Customer entered into that certain Amended and Restated CSG Master Subscriber Management System Agreement dated February 9, 2009, as amended (the “Agreement”), and now desire to further amend the Agreement in accordance with the terms and conditions set forth in this Amendment.  If the terms and conditions set forth in this Amendment shall be in conflict with the Agreement, the terms and conditions of this Amendment shall control.  Any terms in initial capital letters or all capital letters used as a defined term but not defined in this Amendment shall have the meaning set forth in the Agreement.  Upon execution of this Amendment by the parties, any subsequent reference to the Agreement between the parties shall mean the Agreement as amended by this Amendment.  Except as amended by this Amendment, the terms and conditions set forth in the Agreement shall continue in full force and effect according to their terms.

CSG and Customer agree to the following as of the Effective Date:

1.   Customer desires to utilize, and CSG agrees to provide CSG’s Customer Communication Center (“CCC”) and CSG’s Ascendon Evolved Customer.  Therefore, Schedule C of the Agreement, entitled “RECURRING SERVICES” shall be amended to add CSG’s Customer Communication Center (CCC), Event Manager and CSG’s Ascendon Evolved Customer and their respective descriptions under the "RECURRING SERVICES DESCRIPTIONS" as follows:

CSG’s Customer Communication Center (“CCC”).  CCC is a unified customer communication solution that is comprised of Event Manager, (described below). CCC will provide Customer with the ability to capture and update Customer's subscribers' contact preferences, and integrate with event generating systems to orchestrate and apply business rules to help deliver a cohesive customer experience. CCC may be used by Customer to support Connected Subscribers and Customer subscribers who are not Connected Subscribers.  Support of Customer’s subscribers who are not Connected Subscribers shall be subject to a subsequent Statement of Work which includes additional configuration, integration and related fees..  

Event Manager.  As a component of CCC, the Event Manager application is a scalable and configurable transaction manager that automates complex subscriber events. The application’s flexibility allows it to  be used for a variety of workflow applications including downstream network provisioning.  Event Manager is comprised of an interaction broker system and pre-integrations to CSG’s Precision Email and Interactive Messaging platforms (subject to Customer’s standard terms of use of CSG’s Precision E-mail and Interactive Messaging Services). Custom adapters can be created upstream and downstream to third party applications.  Event Manager may be provided to Customer as a licensed Service pursuant to the terms of this Agreement or as Customer hosted software pursuant to the terms of a subsequent license agreement.

Under the terms of the Agreement, the Event Manager application is provided as a perpetual license, for the Term of the Agreement, and is delivered as a Service managed by CSG. As a Service managed by CSG, the provision of such Service is pursuant to the terms of the Agreement. The Event Manager Service provides Customer with the foundation for custom workflows and business rules that will be created with the initial implementation or subsequent implementations to enhance Customer's messaging capabilities. CSG will create and manage all business rules and workflows on Customers behalf as part of the Service for the fees provided in Schedule F. Customer may terminate its use of Event Manager as a Service and manage Event Manager on behalf of itself, upon providing CSG with one ******* ****** (***) **** prior written notice and subject to CSG and Customer entering into a separate license agreement for such use.  

*** Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission.

CSG’s Ascendon Evolved Customer.  Customer Contact Preferences is a module of the CSG Ascendon Evolved Customer offering, and such module is provided as a Service by CSG pursuant to the terms of the Agreement. Customer Contact Preferences module provides Customer with the capability to store its subscribers' contact information and preferred notification delivery method based upon certain configurable notification events.  CSG is required to create, modify or delete Customer Contact Preferences templates that define the applicable notification delivery methods and notification events, which configuration shall be provided, pursuant to a mutually agreeable Statement of Work or Letter of Authorization for the fees provided in Schedule F.  Customer Contact Preferences may be used by Customer to support Connected Subscribers and Customer subscribers who are not Connected Subscribers.  Support of Customer’s subscribers who are not Connected Subscribers shall be subject to a subsequent Statement of Work which includes additional configuration, integration and related fees.

2.As a result, Schedule F, “Fees,” section of the Agreement entitled “CSG Services,” shall be amended to add a new Section X. entitled “CSG’s Customer Communication Center and CSG’s Ascendon Evolved Customer,” as follows:

CSG Services

X.  CSG’s Customer Communication Center (CCC) and CSG’s Ascendon Evolved Customer

Description of Item/Unit of Measure	Frequency	Fee
A.Customer Communication Center
1.Startup/Implementation (Note 1)	*** *******	*****
2.Event Manager for up ** *** ******* (*********) Customer subscribers (Note 2) (Note 5) (Note 12) (Note 13)
a)Perpetual License for the Term of the Agreement	********	$**********
b)Access Maintenance and Support Fee	********	$*********
c)Management Services Fee (Note 8)	*******	$*********
d)Event Manager Adapter Fees (Note 6) (Note 7)
i.Startup (per *********)	*** *******	*****
ii.Adaptor Maintenance and Support (per *********)	******	*****
B.Ascendon Evolved Customer for up to *** ******* (*********) Customer subscribers (Note 2) (Note 3) (Note 4) (Note 13)
1.Implementation/Configuration
a)Configuration of Initial Customer Contact Preferences Template	*** *******	******
b)Additional Configuration of Customer Contact Preferences Template	*** *******	*****
c)Customer Contact Preferences Access Fee (per **********)	*******	** ******
C.Use Case(s) Maintenance and Support (Note 9)
1.Initial block of *** ******* ********** (***) prepaid support *****	********	$*********
D.CSG SmartLink® BOS/ENI Transaction fees for the Statement Precision eMail® Notification Use Case (Note 10) (Note 11)
1.* * ********* transactions	*******	******** ** ***** ******* *******
2.********* * ********* transactions	*******	$********
3.Additional tiers of ******* transactions in addition to ********* transactions	*******	$********

Note 1: Configuration, integration, and implementation and of CCC shall be set forth in that certain mutually agreed upon Statement of Work entitled "Implement CCC to Include Event Manager and Ascendon Evolved Customer" to be executed by CSG and Customer (CSG document no. 2508409) (the "SOW").

Note 2: Access to Ascendon Evolved Customer and Event Manager for non-CSG applications, subscribers and databases shall be provided for a fee pursuant to a mutually agreed upon Statement of Work.  Additional modules of Ascendon Evolved Customer shall be subject to additional fees pursuant to a mutually agreed upon amendment.

Note 3: Ascendon Evolved Customer includes storage of up to **** (*) ********* per ********** ******; additional storage shall be provided pursuant to a mutually agreed upon Statement of Work. Fees for CSG Vantage® storage and integration shall be additional.

Note 4: Should Customer discontinue use of the Ascendon Evolved Customer and replace it with a different customer contact/notification database, services to provide adapters and implementation to and from the new database will be provided pursuant to a mutually agreed upon Statement of Work specifying the deliverables and fees associated with such activities.

Note 5: Transactions generated from Event Manager will be written to Customer’s existing Customer Interaction Tracking® ("CIT") instance.

Note 6:  All Event Manager Adapters for interface with Customer and Customer's third party certified vendors shall be provided by CSG to Customer as set for in mutually agreed upon Statement(s) of Work.

*** Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission.

Note 7:  The Event Manager Adapter utilizing outbound voice notification shall be provided, at Customer's request, pursuant to a separate statement of work between Customer and CSG's affiliate, CSG Interactive Messaging, Inc., to provide the terms and conditions of Customer's use and the call flows for such outbound voice notification to Customer's subscribers.

Note 8:  Includes the management of the configuration and operations of the Event Manager Application by CSG on Customers’ behalf.  During the term of the Event Manager Managed Service, all Event Manager workflow and business rules creation must be completed by CSG. Should customer choose to terminate the Event Manager Managed Service, Customer will provide CSG with no less than *********** ****** (***) ***** prior notice of such discontinuance.  Upon the effective date of termination, Customer will have full responsibility for the Event Manager application implementation, creation of workflows and business rules and operations.

Note 9:  Upon the Effective Date of the SOW, as defined therein, Customer agrees to purchase *** (*) initial block of *** ******* ********** (***) Use Case Maintenance and Support ***** in conjunction with the implementation of the Customer’s use cases. The ***** provided herein are to support the creation of a use case.  For purposes of the support identified herein a use case shall mean the possible sequences of interactions between systems and a user in a particular environment and related to a particular development goal.  Such support ***** shall be used within *** (*) **** following the Project Completion Date, as defined in the SOW.  Any unused support ***** will be forfeited.  Additional blocks of *** ******* ********** (***) Use Case Maintenance and Support ***** must be purchased through the term of the Agreement for the fees set forth in a mutually agreed upon Statement of Work.  For clarification purposes, Customer will select desired use cases as part of the implementation services being provided pursuant to the SOW.  Any use cases requested by Customer subsequent to services provided by the SOW shall be forth in a mutually agreeable Statement of Work.

Note 10:  Includes ******* transaction fee for any SmartLink BOS or ENI transaction executed by any use case that is utilized by the Customer.  Customer’s use is subject to the terms of use provided in the Agreement.

Note 11:  For clarification, the tiers set forth above are intended to be incremental.  As an example, if Customer were to execute ********* ************ *** * *** ******* in a *****, the ******* *** ***** ** *** *** ** *** *** *** ** ** ********* ************ ($********) **** *** *** *** *** ******* ************ (******* ** *** ********** ******* *********** **** ** $********) *** * ***** ** $******** *** **** *****.

Note 12: CSG will invoice for the ******** Event Manager Perpetual License fee, ***** ****** Event Manager Access Maintenance and Support fee, and ***** ******* Event Manager Management Services fee beginning in the ***** the implementation of CCC, Event Manager and Ascendon Evolved Customer is completed pursuant to the SOW.

Note 13: In the event the Customer reaches *** ******* (*********) *********** in regards to both the Ascendon Evolved Customer and Event Manager, CSG and Customer agree to negotiate the necessary fees for additional capacity and execute a mutually agreeable amendment within ** **** from notification by CSG (email is acceptable) when such license capacity is reached.

For clarification purposes, the Fees shall be subject to the annual adjustment to fees, pursuant to Section 5.3 of the Agreement.

3.Exhibit C-5 entitled "CSG Systems, Inc., Business Continuity/Disaster Recovery Plan" shall be amended to include the Event Manager as MARC I.  

4.    Designated Environment Compliance.  Customer will use commercially reasonable efforts to keep its hardware and software in conformance with the Designated Environment specifications that CSG may provide from time to time as set forth on CSG’s customer extranet website (https://my.csgsupport.com).  If Customer is not utilizing the Event Manager application in a certified Designated Environment or Customer has added third party applications, Customer shall be responsible for making all necessary modifications to such third party applications to ensure that they function properly with any updates or upgrades to CCC.  Custom software modifications are not included in this Amendment.

THIS AMENDMENT is executed on the day and year last signed below (the “Effective Date”).

CHARTER COMMUNICATIONS HOLDING COMPANY, LLC (“CUSTOMER”) By: Charter Communications, Inc., its Manager	CSG SYSTEMS, INC.(“CSG”)
By: /s/ Michael Ciszek	By:  /s/ Joseph T. Ruble
Title:  ________________	Title:  EVP, CAO & General Counsel
Name:  _______________	Name:  Joseph T. Ruble
Date:  ________________	Date:  27 Feb 2015

EX-10.25BA

Pages where confidential treatment has been requested are stamped “Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission,” and places where information has been redacted have been marked with (***).

Exhibit 10.25BA

FIFTY-SEVENTH AMENDMENT

TO

AMENDED AND RESTATED

CSG MASTER SUBSCRIBER MANAGEMENT SYSTEM AGREEMENT

BETWEEN

CSG SYSTEMS, INC.

AND

CHARTER COMMUNICATIONS HOLDING COMPANY, LLC

This Fifty-seventh Amendment (the “Amendment”) is made by and between CSG Systems, Inc., a Delaware corporation (“CSG”), and Charter Communications Holding Company, LLC, a Delaware limited liability company (“Customer”).  CSG and Customer entered into that certain Amended and Restated CSG Master Subscriber Management System Agreement dated February 9, 2009 (CSG document no. 2298875), as amended (the “Agreement”), and now desire to further amend the Agreement in accordance with the terms and conditions set forth in this Amendment.  If the terms and conditions set forth in this Amendment shall be in conflict with the Agreement, the terms and conditions of this Amendment shall control.  Any terms in initial capital letters or all capital letters used as a defined term but not defined in this Amendment shall have the meaning set forth in the Agreement.  The effective date of this Amendment is the date last signed below (the Effective Date").  Further, upon execution of this Amendment by the parties, any subsequent reference to the Agreement between the parties shall mean the Agreement as amended by this Amendment.  Except as amended by this Amendment, the terms and conditions set forth in the Agreement shall continue in full force and effect according to their terms.

Now, therefore, CSG and Customer agree to the following as of the Effective Date:

1.  Customer desires to purchase an additional ***** (**) Web Enabled ACSR® licenses pursuant to the terms and conditions of the Agreement.  As a result, for the fees set forth in Schedule F to the Agreement, the number of Customer's Web Enabled ACSR® licenses shall increase such that the total of Customer's Web Enabled ACSR® licenses is **** ******* *********** (***).  For clarification purposes, such **** ******* *********** (***) Web Enabled ACSR® licenses excludes those certain *********** (**) Web Enabled ACSR® licenses granted to Customer at no charge through December 31, 2014, pursuant to the Letter of Authorization dated January 31, 2014 (CSG document no. 2505002).

THIS AMENDMENT is executed on the day and year last signed below to be effective as of the Effective Date.

CHARTER COMMUNICATIONS HOLDING COMPANY, LLC (“CUSTOMER”) By: Charter Communications, Inc., its Manager	CSG SYSTEMS, INC.(“CSG”)
By: /s/ Michael Ciszek	By:  /s/ Joseph T. Ruble
Title:  VP Billing	Title:  EVP, CAO & General Counsel
Name:  Michael Ciszek	Name:  Joseph T. Ruble
Date:  11/5/14	Date:  7 Nov 2014

EX-10.25BB

Exhibit 10.25BB

FIFTY-EIGHTH AMENDMENT

TO

AMENDED AND RESTATED

CSG MASTER SUBSCRIBER MANAGEMENT SYSTEM AGREEMENT

BETWEEN

CSG SYSTEMS, INC.

AND

CHARTER COMMUNICATIONS HOLDING COMPANY, LLC

This Fifty-eighth Amendment (the “Amendment”) is made by and between CSG Systems, Inc., a Delaware corporation (“CSG”), and Charter Communications Holding Company, LLC, a Delaware limited liability company (“Customer”).  CSG and Customer entered into that certain Amended and Restated CSG Master Subscriber Management System Agreement dated February 9, 2009 (CSG document no. 2298875), as amended (the “Agreement”), and now desire to further amend the Agreement in accordance with the terms and conditions set forth in this Amendment.  If the terms and conditions set forth in this Amendment shall be in conflict with the Agreement, the terms and conditions of this Amendment shall control.  Any terms in initial capital letters or all capital letters used as a defined term but not defined in this Amendment shall have the meaning set forth in the Agreement.  The effective date of this Amendment is the date last signed below (the Effective Date").  Further, upon execution of this Amendment by the parties, any subsequent reference to the Agreement between the parties shall mean the Agreement as amended by this Amendment.  Except as amended by this Amendment, the terms and conditions set forth in the Agreement shall continue in full force and effect according to their terms.

Now, therefore, CSG and Customer agree to the following as of the Effective Date:

1.  The parties wish to extend the Agreement through January 31, 2015 in order to finalize terms for a longer extension and therefore Section 1.2 entitled Term shall be deleted in its entirety and replaced with the following:

"1.2  Term

   Unless earlier terminated pursuant to Sections 6.1, this Agreement shall commence on the Effective Date and remain in effect thereafter for an initial term expiring on January 31, 2015 (“Initial Term”)."

THIS AMENDMENT is executed on the day and year last signed below to be effective as of the Effective Date.

CHARTER COMMUNICATIONS HOLDING COMPANY, LLC (“CUSTOMER”) By: Charter Communications, Inc., its Manager	CSG SYSTEMS, INC.(“CSG”)
By: /s/ Michael Ciszek	By:  /s/ Randy Wiese
Title:  VP Billing  & Collections	Title:  EVP & CFO
Name:  Michael Ciszek	Name:  Randy Wiese
Date:  12/23/14	Date:  12/23/14

EX-10.25BD

Pages where confidential treatment has been requested are stamped “Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission,” and places where information has been redacted have been marked with (***).

Exhibit 10.25BD

SIXTIETH AMENDMENT

TO

AMENDED AND RESTATED

CSG MASTER SUBSCRIBER MANAGEMENT SYSTEM AGREEMENT

BETWEEN

CSG SYSTEMS, INC.

AND

CHARTER COMMUNICATIONS HOLDING COMPANY, LLC

This Sixtieth Amendment (the “Amendment”) is made by and between CSG Systems, Inc., a Delaware corporation (“CSG”), and Charter Communications Holding Company, LLC, a Delaware limited liability company (“Customer”).  CSG and Customer entered into that certain Amended and Restated CSG Master Subscriber Management System Agreement dated February 9, 2009, as amended (the “Agreement”), and now desire to further amend the Agreement in accordance with the terms and conditions set forth in this Amendment.  If the terms and conditions set forth in this Amendment shall be in conflict with the Agreement, the terms and conditions of this Amendment shall control.  Any terms in initial capital letters or all capital letters used as a defined term but not defined in this Amendment shall have the meaning set forth in the Agreement.  Upon execution of this Amendment by the parties, any subsequent reference to the Agreement between the parties shall mean the Agreement as amended by this Amendment.  Except as amended by this Amendment, the terms and conditions set forth in the Agreement shall continue in full force and effect according to their terms.

CSG and Customer agree to the following as of the Effective Date (defined below):

1.   Customer desires to receive and CSG hereby agrees to provide use of CSG's provisioning database ("PDB") for access to Customer's, video and data Connected Subscribers' data ("PDB Access").  

2.   Therefore, Schedule C, "Recurring Services," of the Agreement is hereby amended by adding PDB Access as follows:

(a)  Schedule C, “Recurring Services” is amended to add the following to the list of Recurring Services:

PDB Access

(b)  Additionally, Schedule C, "Recurring Services," of the Agreement is further amended by adding PDB Access to "Recurring Services Description" as follows:

PDB Access. PDB Access will allow Customer to include their video and data Connected Subscribers' on the PDB with  their voice Connected Subscribers currently on the PDB, will allow a single provisioning interface for Customer's voice, video and data Connected Subscribers via the SODI.  In order to support required business functions, Customer will have use of PDB functions as well as back office functions to support the video and data Connected Subscribers being added to the PDB.

3.   As a result, Schedule F, “Fees,” Section entitled “CSG Services,” Section I. entitled “Processing,” shall be amended to add a new subsection M. entitled “PDB Access,” as follows:

M.  PDB Access (Note 1)

Description of Item/Unit of Measure	Frequency	Fee
1.  PDB Access Fee - for capacity up to and including ********* ******* video and/or HSD Connected Subscribers (Note 2)	********	$**********
2.  Additional PDB Access Fee - for video and/or HSD Connected Subscribers exceeding ********* (per ********* **********) (Note 3)	******** *** ********* **********	$******
3.  Configuration and Setup Fees (Note 4)	*** *******	*****

Note 1: In addition to the PDB Access fees, as set forth in Sections 1 and 2 of the above table, the existing BSC for Non-Rated Video and Non-Rated High-Speed Data and Residential Voice Services will apply to the accounts associated with PDB Access.

Note 2: For purposes of PDB Access Fees, the ********* ******* ********** capacity will be measured by including the ***** ****** of ********************* utilizing video only, HSD only or the combination of video/HSD services *********

*** Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission.

*********** on the PDB for each ********************, and is based on a maximum of **********************************. Should Customer exceed *********Connected Subscribers, the Parties agree to work in good faith to negotiate a commensurate increase to the then current a***** PDB Access Fee.

Note 3: In the event Customer has more than ********* ******* video and/or HSD Connected Subscribers on the PDB, the Additional PDB Access Fee shall be invoiced at the rate pursuant to Section 2 of the table above for each video and/or HSD Connected Subscriber in excess of ********* ********* ***********, on a ******* basis.  For clarification purposes, such capacity measurements shall exclude any Connected Subscriber accounts utilizing telephony services or any services in combination with telephony services (e.g., telephony only, video/telephony, HSD/telephony or video/HSD/telephony).

Note 4: Configuration and Setup Fees shall be set forth in that certain mutually agreed up Statement of Work, “Mass Data Changes Project – Video Passers” (CSG document no. 4100744).

THIS AMENDMENT is executed on the day and year last signed below (the “Effective Date”).

CHARTER COMMUNICATIONS HOLDING COMPANY, LLC (“CUSTOMER”) By: Charter Communications, Inc., its Manager	CSG SYSTEMS, INC.(“CSG”)
By: /s/ Michael Ciszek	By:  /s/ Joseph T. Ruble
Title:  _____________________	Title:  EVP, CAO & General Counsel
Name:  ____________________	Name:  Joseph T. Ruble
Date:  _____________________	Date:  9 Feb 2015

EX-10.25BE

Pages where confidential treatment has been requested are stamped “Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission,” and places where information has been redacted have been marked with (***).

Exhibit 10.25BE

SIXTY-FIRST AMENDMENT

TO

AMENDED AND RESTATED

CSG MASTER SUBSCRIBER MANAGEMENT SYSTEM AGREEMENT

BETWEEN

CSG SYSTEMS, INC.

AND

CHARTER COMMUNICATIONS HOLDING COMPANY, LLC

This Sixty-first Amendment (the “Amendment”) is made by and between CSG Systems, Inc., a Delaware corporation (“CSG”), and Charter Communications Holding Company, LLC, a Delaware limited liability company (“Customer”).  CSG and Customer entered into that certain Amended and Restated CSG Master Subscriber Management System Agreement dated February 9, 2009 (CSG document no. 2298875), as amended (the “Agreement”), and now desire to further amend the Agreement in accordance with the terms and conditions set forth in this Amendment.  If the terms and conditions set forth in this Amendment shall be in conflict with the Agreement, the terms and conditions of this Amendment shall control.  Any terms in initial capital letters or all capital letters used as a defined term but not defined in this Amendment shall have the meaning set forth in the Agreement.  The effective date of this Amendment is the date last signed below (the "Effective Date").  Further, upon execution of this Amendment by the parties, any subsequent reference to the Agreement between the parties shall mean the Agreement as amended by this Amendment.  Except as amended by this Amendment, the terms and conditions set forth in the Agreement shall continue in full force and effect according to their terms.

CSG and Customer agree to the following as of the Effective Date:

1.  CSG agrees to provide and Customer desires to use CSG's InfoCast Files services pursuant to the terms of the Agreement and this Amendment.

2.  Therefore, Schedule C, "Recurring Services," of the Agreement is hereby amended by adding InfoCast Files services:

a)  Schedule C, "Recurring Services," is amended to add the following to the list of Recurring Services:

InfoCast Files

b)  Additionally, Schedule C, "Recurring Services," of the Agreement is further amended by adding InfoCast Files services to "Recurring Services Description" as follows:

InfoCast Files.  InfoCast Files are scheduled applications that create data extracts which are compressed, encrypted, as applicable, and sent to a secure FTP directory maintained by CSG on behalf of Customer (the "InfoCast Pick Up Site").  CSG will author the logic to create the report files from CSG Vantage® data and enhance or modify the logic in the event Vantage data objects change.  InfoCast Files applications can be scheduled to run intraday, daily, weekly, monthly, or at specific intervals.  Customer will access the InfoCast Pick Up Site to retrieve the extracted data.  CSG will maintain the extracted data on the InfoCast Pick Up Site for *********** (**) ***** or successful download by Customer, whichever first occurs.  

3.  As a result, Schedule F, "Fees," Section entitled "CSG Licensed Products," Section II, entitled "Advanced Reporting" shall be amended to add a new subsection C. entitled "InfoCast Files," as follows:

C.  InfoCast Files

Description of Item/Unit of Measure	Frequency	Fee
1.Implementation (Note 1) (Note 2)	*** *******	$*********
2.Multi-Schema InfoCast File Maintenance Fee (per ******** ****, designated Vantage Schemas) (Note 3) (Note 4)	*******	$******

*** Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission.

3.Single-Schema InfoCast File Maintenance Fee (per ************, per *************)(Note 4)	*******	$******
4.Restoration Fee (Note 5)	*** **********	$******

Note 1: Implementation of the InfoCast File services will be pursuant to that certain Statement of Work (CSG document no. 4102360) to be executed by the parties for the Customer’s SPAs and related Schemas identified therein (the "InfoCast Files Implementation SOW").

Note 2:  Implementation will include InfoCast File delivery via SFTP for the Vantage tables identified in the InfoCast Files Implementation SOW.  Customer may make requests to CSG for additional InfoCast Files from time to time and/or Vantage Schemas.  Any such additional implementations will be subject to the Fees herein and will be implemented upon the parties' execution of a Letters of Authorization(s) or Statement of Work(s).

Note 3:For purposes of the InfoCast Files provided pursuant to the Sixty-first Amendment, Multi-Schema shall mean a group of schemas to be designated by the Customer to be implemented and delivered collectively. If Customer elects to have a single schema implemented and delivered as a stand-alone item, such Single-Schema fee outlined in the table above shall apply.  For clarification purposes, the designated schemas include those schemas existing as of the Effective Date of the Sixty-first Amendment.  Schemas added or removed subsequent to the Effective Date of the Amendment will be subject to the Fees herein and will be implemented upon the parties' execution of a Letters of Authorization(s) or Statement of Work(s).

Note 4: The Maintenance Fees and the Restoration Fee, referenced above, will be subject to the annual adjustment to fees, pursuant to Section 5.3 of the Agreement.

Note 5: InfoCast Files may be restored by CSG, at Customer's request, from an archived directory for up to *** ******* ****** (***) ***** and are subject to the InfoCast File Restoration Fee, per occurrence.

THIS AMENDMENT is executed on the day and year last signed below to be effective as of the Effective Date.

CHARTER COMMUNICATIONS HOLDING COMPANY, LLC (“CUSTOMER”) By: Charter Communications, Inc., its Manager	CSG SYSTEMS, INC.(“CSG”)
By: /s/ Michael Ciszek	By:  /s/ Joseph T. Ruble
Title:  _____________________	Title:  EVP, CAO & General Counsel
Name:  ____________________	Name:  Joseph T. Ruble
Date:  _____________________	Date:  20 Jan 2015

EX-10.25BF

Exhibit 10.25BF

SIXTY-SECOND AMENDMENT

TO

AMENDED AND RESTATED

CSG MASTER SUBSCRIBER MANAGEMENT SYSTEM AGREEMENT

BETWEEN

CSG SYSTEMS, INC.

AND

CHARTER COMMUNICATIONS HOLDING COMPANY, LLC

This Sixty-second Amendment (the “Amendment”) is made by and between CSG Systems, Inc., a Delaware corporation (“CSG”), and Charter Communications Holding Company, LLC, a Delaware limited liability company (“Customer”).  CSG and Customer entered into that certain Amended and Restated CSG Master Subscriber Management System Agreement dated February 9, 2009 (CSG document no. 2298875), as amended (the “Agreement”), and now desire to further amend the Agreement in accordance with the terms and conditions set forth in this Amendment.  If the terms and conditions set forth in this Amendment shall be in conflict with the Agreement, the terms and conditions of this Amendment shall control.  Any terms in initial capital letters or all capital letters used as a defined term but not defined in this Amendment shall have the meaning set forth in the Agreement.  The effective date of this Amendment is the date last signed below (the "Effective Date").  Further, upon execution of this Amendment by the parties, any subsequent reference to the Agreement between the parties shall mean the Agreement as amended by this Amendment.  Except as amended by this Amendment, the terms and conditions set forth in the Agreement shall continue in full force and effect according to their terms.

Now, therefore, CSG and Customer agree to the following as of the Effective Date:

1.    The parties wish to extend the Agreement through February 28, 2015, in order to finalize terms for a longer extension and therefore Section 1.2 entitled Term shall be deleted in its entirety and replaced with the following:

"1.2  Term.  Unless earlier terminated pursuant to Sections 6.1, this Agreement shall commence on the Effective Date and remain in effect thereafter for an initial term expiring on February 28, 2015 (“Initial Term”)."

THIS AMENDMENT is executed on the day and year last signed below to be effective as of the Effective Date.

CHARTER COMMUNICATIONS HOLDING COMPANY, LLC (“CUSTOMER”) By: Charter Communications, Inc., its Manager	CSG SYSTEMS, INC.(“CSG”)
By: /s/ Michael Ciszek	By:  /s/ Bret C. Griess
Title:  VP Billing  & Collections	Title:  COO
Name:  Michael Ciszek	Name:  Bret C. Griess
Date:  1/29/15	Date:  1-30-15

EX-10.25BG

Pages where confidential treatment has been requested are stamped “Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission,” and places where information has been redacted have been marked with (***).

Exhibit 10.25BG

SIXTY-THIRD AMENDMENT

TO

RESTATED AND AMENDED

CSG MASTER SUBSCRIBER MANAGEMENT SYSTEM AGREEMENT

BETWEEN

CSG SYSTEMS, INC.

AND

CHARTER COMMUNICATIONS HOLDING COMPANY LLC

This Sixty-third Amendment (this “Amendment”) is made by and between CSG Systems, Inc., a Delaware corporation (“CSG”), and Charter Communications Holding Company, LLC, a Delaware limited liability company (“Customer”).  CSG and Customer entered into a certain Restated and Amended CSG Master Subscriber Management System Agreement dated effective as of February 9, 2009, as amended (collectively the “Agreement”), and now desire to further amend the Agreement in accordance with the terms and conditions set forth in this Amendment.  If the terms and conditions set forth in this Amendment shall be in conflict with the Agreement, the terms and conditions of this Amendment shall control.  Any terms in initial capital letters or all capital letters used as a defined term but not defined in this Amendment shall have the meaning set forth in the Agreement.  Upon execution of this Amendment by the parties, any subsequent reference to the Agreement between the parties shall mean the Agreement as amended by this Amendment.  Except as amended by this Amendment, the terms and conditions set forth in the Agreement shall continue in full force and effect according to their terms.

CSG and Customer agree as follows as of the Effective Date:

1.Customer has requested and CSG has agreed to provide an additional service order distribution interface (”SODI”) to support Customer's HSD items project.  As a result, and in accordance with the terms of the agreement:

(a)The ****** maintenance fee of $********* pursuant to Schedule F, CSG Services, II. Interfaces, Section D. Telephony, A. Service Order Distribution Interface, line item 3., "Maintenance (per interface)" of the Agreement, will be invoiced by CSG to Customer for the additional instance of SODI referenced in this Section 1 upon completion of implementation, pursuant to that certain Statement of Work entitled "Implement Service Order Distribution ("SODI") Interface for HSD Items" (CSG document no.4103479), of such SODI instance (the "HSD Items SOW").

(b)  CSG will invoice and Customer agrees to pay an additional ******* fee of $****** for the SODI referenced in this Section 1 in Customer's production/training environment pursuant to Schedule F, CSG Services, II. Interfaces, D. Telephony, A. Service Order Distribution Interface, 4. Operations Support, upon completion of implementation, pursuant to the HSD Items SOW.

(c)  Section 8(ii) of the Fifteenth Amendment dated January 11, 2011 (CSG document no. 2306672), as amended by the Seventeenth Amendment dated November 4, 2011 (CSG document no. 2507468), as amended by Section 1(b) of the Thirty-second Amendment dated August 8, 2012, and as further amended by Section 1(c) of the Forty-fourth Amendment dated October 30, 2013 (CSG document no. 2503969), is hereby amended to increase the ******* support fee of $********* per ***** by $****** to $********* for the SODI in Customer's CTER environment.

[Signature Page Follows]

*** Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission.

THIS AMENDMENT is executed on the day and year of the last signature below (the “Effective Date”).

CHARTER COMMUNICATIONS HOLDING COMPANY, LLC (“CUSTOMER”) By: Charter Communications, Inc., its Manager	CSG SYSTEMS, INC.(“CSG”)
By: /s/ Michael Ciszek	By:  /s/ Peter E. Kalan
Name:  ________________	Name:  Peter E. Kalan
Title: __________________	Title:  President & CEO
Date:  _________________	Date:  2/11/15

EX-10.25BH

Exhibit 10.25BH

SIXTY-FOURTH AMENDMENT

TO

AMENDED AND RESTATED

CSG MASTER SUBSCRIBER MANAGEMENT SYSTEM AGREEMENT

BETWEEN

CSG SYSTEMS, INC.

AND

CHARTER COMMUNICATIONS HOLDING COMPANY, LLC

This Sixty-fourth Amendment (the “Amendment”) is made by and between CSG Systems, Inc., a Delaware corporation (“CSG”), and Charter Communications Holding Company, LLC, a Delaware limited liability company (“Customer”).  CSG and Customer entered into that certain Amended and Restated CSG Master Subscriber Management System Agreement dated February 9, 2009 (CSG document no. 2298875), as amended (the “Agreement”), and now desire to further amend the Agreement in accordance with the terms and conditions set forth in this Amendment.  If the terms and conditions set forth in this Amendment shall be in conflict with the Agreement, the terms and conditions of this Amendment shall control.  Any terms in initial capital letters or all capital letters used as a defined term but not defined in this Amendment shall have the meaning set forth in the Agreement.  The effective date of this Amendment is the date last signed below (the "Effective Date").  Further, upon execution of this Amendment by the parties, any subsequent reference to the Agreement between the parties shall mean the Agreement as amended by this Amendment.  Except as amended by this Amendment, the terms and conditions set forth in the Agreement shall continue in full force and effect according to their terms.

Now, therefore, CSG and Customer agree to the following as of the Effective Date:

1.  The parties wish to extend the Agreement through March 3, 2015, in order to finalize terms for a longer extension and therefore Section 1.2 entitled Term shall be deleted in its entirety and replaced with the following:

"1.2  Term.  Unless earlier terminated pursuant to Sections 6.1, this Agreement shall commence on the Effective Date and remain in effect thereafter for an initial term expiring on March 3, 2015 (“Initial Term”)."

THIS AMENDMENT is executed on the day and year last signed below to be effective as of the Effective Date.

CHARTER COMMUNICATIONS HOLDING COMPANY, LLC (“CUSTOMER”) By: Charter Communications, Inc., its Manager	CSG SYSTEMS, INC.(“CSG”)
By: /s/ Mike J. Ciszek	By:  /s/ Bret C. Griess
Title:  VP Billing & Collections	Title:  EVP & COO
Name:  Mike J. Ciszek	Name:  Bret C. Griess
Date:  Feb. 27, 2015	Date:  2-27-15

EX-10.25BI

Exhibit 10.25BI

SIXTY-FIFTH AMENDMENT

TO

AMENDED AND RESTATED

CSG MASTER SUBSCRIBER MANAGEMENT SYSTEM AGREEMENT

BETWEEN

CSG SYSTEMS, INC.

AND

CHARTER COMMUNICATIONS HOLDING COMPANY, LLC

This Sixty-fifth Amendment (the “Amendment”) is made by and between CSG Systems, Inc., a Delaware corporation (“CSG”), and Charter Communications Holding Company, LLC, a Delaware limited liability company (“Customer”).  CSG and Customer entered into that certain Amended and Restated CSG Master Subscriber Management System Agreement dated February 9, 2009 (CSG document no. 2298875), as amended (the “Agreement”), and now desire to further amend the Agreement in accordance with the terms and conditions set forth in this Amendment.  If the terms and conditions set forth in this Amendment shall be in conflict with the Agreement, the terms and conditions of this Amendment shall control.  Any terms in initial capital letters or all capital letters used as a defined term but not defined in this Amendment shall have the meaning set forth in the Agreement.  The effective date of this Amendment is the date last signed below (the "Effective Date").  Further, upon execution of this Amendment by the parties, any subsequent reference to the Agreement between the parties shall mean the Agreement as amended by this Amendment.  Except as amended by this Amendment, the terms and conditions set forth in the Agreement shall continue in full force and effect according to their terms.

Now, therefore, CSG and Customer agree to the following as of the Effective Date:

1.  The parties wish to extend the Agreement through March 5, 2015, in order to finalize terms for a longer extension and therefore Section 1.2 entitled Term shall be deleted in its entirety and replaced with the following:

"1.2  Term.  Unless earlier terminated pursuant to Sections 6.1, this Agreement shall commence on the Effective Date and remain in effect thereafter for an initial term expiring on March 5, 2015 (“Initial Term”)."

THIS AMENDMENT is executed on the day and year last signed below to be effective as of the Effective Date.

CHARTER COMMUNICATIONS HOLDING COMPANY, LLC (“CUSTOMER”) By: Charter Communications, Inc., its Manager	CSG SYSTEMS, INC.(“CSG”)
By: /s/ Mike J. Ciszek	By:  /s/ Bret C. Griess
Title:  VP, Billing and Collections	Title:  EVP & COO
Name:  Mike J. Ciszek	Name:  Bret C. Griess
Date:  3/3/15	Date:  3-3-15

EX-10.25BJ

.

Exhibit 10.25BJ

SIXTY-SIXTH AMENDMENT

TO

AMENDED AND RESTATED

CSG MASTER SUBSCRIBER MANAGEMENT SYSTEM AGREEMENT

BETWEEN

CSG SYSTEMS, INC.

AND

CHARTER COMMUNICATIONS HOLDING COMPANY, LLC

This Sixty-sixth Amendment (the “Amendment”) is made by and between CSG Systems, Inc., a Delaware corporation (“CSG”), and Charter Communications Holding Company, LLC, a Delaware limited liability company (“Customer”).  CSG and Customer entered into that certain Amended and Restated CSG Master Subscriber Management System Agreement dated February 9, 2009 (CSG document no. 2298875), as amended (the “Agreement”), and now desire to further amend the Agreement in accordance with the terms and conditions set forth in this Amendment.  If the terms and conditions set forth in this Amendment shall be in conflict with the Agreement, the terms and conditions of this Amendment shall control.  Any terms in initial capital letters or all capital letters used as a defined term but not defined in this Amendment shall have the meaning set forth in the Agreement.  The effective date of this Amendment is the date last signed below (the "Effective Date").  Further, upon execution of this Amendment by the parties, any subsequent reference to the Agreement between the parties shall mean the Agreement as amended by this Amendment.  Except as amended by this Amendment, the terms and conditions set forth in the Agreement shall continue in full force and effect according to their terms.

Now, therefore, CSG and Customer agree to the following as of the Effective Date:

1.  The parties wish to extend the Agreement through March 6, 2015, in order to finalize terms for a longer extension and therefore Section 1.2 entitled Term shall be deleted in its entirety and replaced with the following:

"1.2  Term.  Unless earlier terminated pursuant to Sections 6.1, this Agreement shall commence on the Effective Date and remain in effect thereafter for an initial term expiring on March 6, 2015 (“Initial Term”)."

THIS AMENDMENT is executed on the day and year last signed below to be effective as of the Effective Date.

CHARTER COMMUNICATIONS HOLDING COMPANY, LLC (“CUSTOMER”) By: Charter Communications, Inc., its Manager	CSG SYSTEMS, INC.(“CSG”)
By: /s/ Mike Ciszek	By:  /s/ Bret C. Griess
Title:  VP Billing & Collections	Title:  EVP & COO
Name:  Mike Ciszek	Name:  Bret C. Griess
Date:  3/5/15	Date:  3/5/15

EX-10.25BK

Pages where confidential treatment has been requested are stamped “Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission,” and places where information has been redacted have been marked with (***).

Exhibit 10.25BK

SIXTY-EIGHTH AMENDMENT

TO THE

AMENDED AND RESTATED

CSG MASTER SUBSCRIBER MANAGEMENT SYSTEM AGREEMENT

BETWEEN

csg SYSTEMS, INC.

AND

CHARTER COMMUNICATIONS HOLDING COMPANY, LLC

This SIXTY-EIGHTH AMENDMENT (the “Amendment”) is made by and between CSG Systems, Inc. (“CSG”) and Charter Communications Holding Company, LLC, a Delaware limited liability company (“Customer”). The effective date of this Amendment is the date last signed below (the "Effective Date").  CSG and Customer entered into that certain Amended and Restated CSG Master Subscriber Management System Agreement (CSG document No. 2298875) dated February 9, 2009, as amended (the “Agreement”), and now desire to amend the Agreement in accordance with the terms and conditions set forth in this Amendment. If the terms and conditions set forth in this Amendment shall be in conflict with the Agreement, the terms and conditions of this Amendment shall control. Any terms in initial capital letters or all capital letters used as a defined term but not defined in this Amendment shall have the meaning set forth in the Agreement. Upon execution of this Amendment by the Parties, any subsequent reference to the Agreement between the Parties shall mean the Agreement as amended by this Amendment. Except as amended by this Amendment, the terms and conditions set forth in the Agreement shall continue in full force and effect according to their terms.

CSG and Customer agree to the following:

1.    Customer desires and CSG agrees to provide Customer with access to the CSG Workforce Express® enterprise interface (the “WFX Enterprise Interface”) which will support specific Customer transactions that will be identified and more fully described in the mutually agreed upon Statement of Work under CSG document no. 4104342 (the "WFX Enterprise Interface SOW") .

2.    Upon execution of this Amendment and pursuant to the terms and conditions of the Agreement, Schedule F, CSG Licensed Products, Section III. CSG Workforce Express® (WFX), shall be amended to add a new subsection D to include the fees set forth below for the WFX Enterprise Interface described in this Amendment.

D.  Workforce Express Enterprise Interface

Description of Item/Unit of Measure	Frequency	Fee
1.WFX Enterprise Interface implementation and integration to Customer's ********** and **** environments(Note 1)	*** *******	*****
2.******* WFX Enterprise Interface Maintenance and Support Fee per each ********* ******* WFX transaction volume (per WFX transaction) (Note 2) (Note 3)(Note 4)	*******	$********

Note 1: WFX Enterprise Interface implementation and integration services and the associated fees will be pursuant to the WFX Enterprise Interface SOW for the WFX Interface transactions identified in the WFX Enterprise Interface SOW.

Note 2: The ******* WFX Enterprise Interface Maintenance and Support Fee is intended to be incremental.  For example, if Customer had ********* WFX transaction volume in the ******* ******* *****, the ******* WFX Enterprise Interface Maintenance and Support Fee for all ********* would be $********; if Customer had ********* WFX transaction volume in the ******* ******* *****, the ******* WFX Enterprise Interface Maintenance and Support Fee for all ********* would be $********.

Note 3:  The ******* WFX Enterprise Interface Maintenance and Support Fee shall apply to WFX Enterprise Interface transactions in Customer's ********** and **** environments.  

Note 4.  The ******* WFX Enterprise Interface Maintenance and Support Fee, referenced above, will be subject to the ****** adjustment to fees, pursuant to Section 5.3 of the Agreement.

[Signature Page Follows]

*** Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission.

IN WITNESS WHEREOF the parties hereto have caused this Amendment to be executed by their duly authorized representatives.

CHARTER COMMUNICATIONS HOLDING COMPANY, LLC (“CUSTOMER”) By: Charter Communications, Inc., its Manager	CSG SYSTEMS, INC.(“CSG”)
By: /s/ Mike Ciszek	By:  /s/ Peter E. Kalan
Name:  Mike Ciszek	Name:  Peter E. Kalan
Title:  VP, Billing & Collections	Title:  President & CEO
Date:  3/17/15	Date:  3/18/15

EX-10.25BL

Pages where confidential treatment has been requested are stamped “Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission,” and places where information has been redacted have been marked with (***).

Exhibit 10.25BL

SIXTY-NINTH AMENDMENT

TO THE

AMENDED AND RESTATED

CSG MASTER SUBSCRIBER MANAGEMENT SYSTEM AGREEMENT

BETWEEN

csg SYSTEMS, INC.

AND

CHARTER COMMUNICATIONS HOLDING COMPANY, LLC

This SIXTY-NINTH AMENDMENT (the “Amendment”) is made by and between CSG Systems, Inc. (“CSG”) and Charter Communications Holding Company, LLC, a Delaware limited liability company (“Customer”). The effective date of this Amendment is the date last signed below (the "Effective Date").  CSG and Customer entered into that certain Amended and Restated CSG Master Subscriber Management System Agreement (CSG document No. 2298875) dated February 9, 2009, as amended (the “Agreement”), and now desire to further amend the Agreement in accordance with the terms and conditions set forth in this Amendment. If the terms and conditions set forth in this Amendment shall be in conflict with the Agreement, the terms and conditions of this Amendment shall control. Any terms in initial capital letters or all capital letters used as a defined term but not defined in this Amendment shall have the meaning set forth in the Agreement. Upon execution of this Amendment by the Parties, any subsequent reference to the Agreement between the Parties shall mean the Agreement as amended by this Amendment. Except as amended by this Amendment, the terms and conditions set forth in the Agreement shall continue in full force and effect according to their terms.

Now, therefore, CSG and Customer agree to the following as of the Effective Date:

1.   Customer desires to use and CSG agrees to provide Customer with an additional *********** (**) Web Enabled Advanced Customer Service Representative® (Web Enabled ACSR®) licenses pursuant to the terms and conditions of the Agreement at no cost to Customer during the Term of the Agreement.  As a result, the number of Customer’s Web Enabled ACSR® licenses shall increase such that the total of Customer’s Web Enabled ACSR® licenses is *** ******** ****** (*****).

IN WITNESS WHEREOF the Parties hereto have caused this Amendment to be executed by their duly authorized representatives.

CHARTER COMMUNICATIONS HOLDING COMPANY, LLC (“CUSTOMER”) By: Charter Communications, Inc., its Manager	CSG SYSTEMS, INC.(“CSG”)
By: /s/ Mike Ciszek	By:  /s/ Peter E. Kalan
Name:  Mike Ciszek	Name:  Peter E. Kalan
Title:  VP, Billing & Collections	Title:  President & CEO
Date:  3/17/15	Date:  3/18/15

EX-10.25BM

Pages where confidential treatment has been requested are stamped “Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission,” and places where information has been redacted have been marked with (***).

Exhibit 10.25BM

SEVENTIETH AMENDMENT

TO THE

AMENDED AND RESTATED

CSG MASTER SUBSCRIBER MANAGEMENT SYSTEM AGREEMENT

BETWEEN

csg SYSTEMS, INC.

AND

CHARTER COMMUNICATIONS HOLDING COMPANY, LLC

This SEVENTIETH AMENDMENT (the “Amendment”) is made by and between CSG Systems, Inc. (“CSG”) and Charter Communications Holding Company, LLC, a Delaware limited liability company (“Customer”). The effective date of this Amendment is the date last signed below (the "Effective Date").  CSG and Customer entered into that certain Amended and Restated CSG Master Subscriber Management System Agreement (CSG document No. 2298875) dated February 9, 2009, as amended (the “Agreement”), and now desire to further amend the Agreement in accordance with the terms and conditions set forth in this Amendment. If the terms and conditions set forth in this Amendment shall be in conflict with the Agreement, the terms and conditions of this Amendment shall control. Any terms in initial capital letters or all capital letters used as a defined term but not defined in this Amendment shall have the meaning set forth in the Agreement. Upon execution of this Amendment by the Parties, any subsequent reference to the Agreement between the Parties shall mean the Agreement as amended by this Amendment. Except as amended by this Amendment, the terms and conditions set forth in the Agreement shall continue in full force and effect according to their terms.

Now, therefore, CSG and Customer agree to the following as of the Effective Date:

1.  Customer desires to use and CSG agrees to provide Customer with Electronic Only Ad Page Print and Mail functionality in which targeted messages or advertisements will be incorporated as text and graphics on an image page within a data frame (not to exceed 8 1/2 x 11 per page) and will be included only with electronic versions of Customer's statements.  The Electronic Only Ad Pages will not be included with Customer's printed statements; as a result, color saturation restrictions will not apply. The Electronic Only Ad Page will be stored by CSG in PDF format which will enable clickable components (e.g., URL, clickable graphics, etc) to be selected and placed by Customer on the Electronic Only Ad Page for Customer's use with its Subscribers.  Each Electronic Only Ad Page will be stored by CSG and available to Customer for a period of ***** (**) **** from the date that such Electronic Only Ad Page is available to Customer (the "Storage Period").  Following expiration of the Storage Period, the applicable Electronic Only Ad Page will not be available to Customer.  

For purposes of clarification, Electronic Only Ad Page functionality will be available to Customer for its Connected Subscribers upon execution of this Amendment and an LOA for implementation for which Customer will not be assessed an implementation fee.  In the event Customer wishes to use Electronic Only Ad Page functionality for Customer's subscribers who receive Print and Mail Services only, such functionality shall only be made available to such Customer subscribers upon execution by CSG and Customer of a separate Statement of Work for implementation which will include set up fees.  Set up fees for such Print and Mail subscribers only and any revisions to the Electronic Only Ad Page requested by Customer will be billed as set forth in the Agreement.

2.  As a result, upon execution of this Amendment and pursuant to the terms and conditions of the Agreement, Schedule F, "FEES," CSG SERVICES,, Section III., Payment Procurement, Direct solutions (Print and Mail) Subsection 2), "Statement Processing," shall be amended to add a new subsection "f" to include the fees set forth below for the Electronic Only Ad Page for Customer's Connected Subscribers and other subscribers, described in this Amendment.

Description of Item/Unit of Measure	Frequency	Fee
2)  Statement Processing:
f) Electronic Only Ad Page Fee, per ***** **** (Note 7) (Note 8)	*******	$******

*** Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission.

Note 7: The Electronic Only Ad Page Fee, above, includes storage of the Electronic Only Pages as described in Section 1 of the Seventieth Amendment under CSG document No. 4105354 for the applicable Storage Period.

Note 8: Support Services for the Electronic Only Ad Page functionality shall be pursuant to Subsection 7)b), "Other Print and Mail Ancillary Service Fees; Support Services," of Schedule F, "FEES," CSG SERVICES,, Section III., Payment Procurement, Direct solutions (Print and Mail).

IN WITNESS WHEREOF the Parties hereto have caused this Amendment to be executed by their duly authorized representatives.

CHARTER COMMUNICATIONS HOLDING COMPANY, LLC (“CUSTOMER”) By: Charter Communications, Inc., its Manager	CSG SYSTEMS, INC.(“CSG”)
By: /s/ Mike Ciszek	By:  /s/ Joseph T. Ruble
Name:  Mike Ciszek	Name:  Joseph T. Ruble
Title:  VP, Billing & Collections	Title:  EVP, CAO & General Counsel
Date:  5/6/15	Date:  8 May 2015

EX-10.25BN

Pages where confidential treatment has been requested are stamped “Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission,” and places where information has been redacted have been marked with (***).

Exhibit 10.25BN

SEVENTY-FIRST AMENDMENT

TO THE

AMENDED AND RESTATED

CSG MASTER SUBSCRIBER MANAGEMENT SYSTEM AGREEMENT

BETWEEN

csg SYSTEMS, INC.

AND

CHARTER COMMUNICATIONS HOLDING COMPANY, LLC

This SEVENTY-FIRST AMENDMENT (the “Amendment”) is made by and between CSG Systems, Inc. (“CSG”) and Charter Communications Holding Company, LLC, a Delaware limited liability company (“Customer”). The effective date of this Amendment is the date last signed below (the "Effective Date").  CSG and Customer entered into that certain Amended and Restated CSG Master Subscriber Management System Agreement (CSG document No. 2298875) dated February 9, 2009, as amended (the “Agreement”), and now desire to further amend the Agreement in accordance with the terms and conditions set forth in this Amendment. If the terms and conditions set forth in this Amendment shall be in conflict with the Agreement, the terms and conditions of this Amendment shall control. Any terms in initial capital letters or all capital letters used as a defined term but not defined in this Amendment shall have the meaning set forth in the Agreement. Upon execution of this Amendment by the Parties, any subsequent reference to the Agreement between the Parties shall mean the Agreement as amended by this Amendment. Except as amended by this Amendment, the terms and conditions set forth in the Agreement shall continue in full force and effect according to their terms.

Now, therefore, CSG and Customer agree to the following as of the Effective Date:

1.   Customer agrees to purchase and CSG agrees to provide an additional **** (*) Vantage User IDs/Sessions.  Accordingly, pursuant to the terms of the Eighth Amendment to the Agreement dated January 5, 2010 (CSG document no. 2301676), the Twenty-fifth Amendment dated March 12, 2012 (CSG document no. 2311963), the Thirty-second Amendment dated August 8, 2012 (CSG document no.  2313710), the Thirty-ninth Amendment dated June 7, 2013 (CSG document no. 2502779), the Forty-ninth Amendment dated June 13, 2014 (CSG document no. 2506656), the Fifty-first Amendment dated July 24, 2014 (CSG document no. 2507373),  the Fifty-fifth Amendment dated October 16, 2014 (CSG document no. 2508276) and this Amendment to the Agreement, the number of Vantage User IDs/Sessions will be increased from ***** ******* **** (***) to ***** ******* ***** (***) and Customer shall be invoiced accordingly.

IN WITNESS WHEREOF the Parties hereto have caused this Amendment to be executed by their duly authorized representatives.

CHARTER COMMUNICATIONS HOLDING COMPANY, LLC (“CUSTOMER”) By: Charter Communications, Inc., its Manager	CSG SYSTEMS, INC.(“CSG”)
By: /s/ Michael Ciszek	By:  /s/ Joseph T. Ruble
Name: Michael Ciszek	Name:  Joseph T. Ruble
Title:  VP - Billing & Collections	Title:  EVP, CAO & General Counsel
Date:  4/22/15	Date:  24 April 2015

EX-10.25BO

Pages where confidential treatment has been requested are stamped “Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission,” and places where information has been redacted have been marked with (***).

Exhibit 10.25BO

SEVENTY-SECOND AMENDMENT

TO

AMENDED AND RESTATED

CSG MASTER SUBSCRIBER MANAGEMENT SYSTEM AGREEMENT

BETWEEN

CSG SYSTEMS, INC.

AND

CHARTER COMMUNICATIONS HOLDING COMPANY, LLC

This Seventy-second Amendment (the “Amendment”) is made by and between CSG Systems, Inc., a Delaware corporation (“CSG”), and Charter Communications Holding Company, LLC, a Delaware limited liability company (“Customer”).  CSG and Customer entered into that certain Amended and Restated CSG Master Subscriber Management System Agreement dated February 9, 2009, as amended (the “Agreement”), and now desire to further amend the Agreement in accordance with the terms and conditions set forth in this Amendment.  If the terms and conditions set forth in this Amendment shall be in conflict with the Agreement, the terms and conditions of this Amendment shall control.  Any terms in initial capital letters or all capital letters used as a defined term but not defined in this Amendment shall have the meaning set forth in the Agreement.  Upon execution of this Amendment by the parties, any subsequent reference to the Agreement between the parties shall mean the Agreement as amended by this Amendment.  Except as amended by this Amendment, the terms and conditions set forth in the Agreement shall continue in full force and effect according to their terms.

CSG and Customer agree to the following as of the Effective Date (defined below):

1.    Pursuant to the Ninth Amendment to the Agreement executed by CSG and Customer dated January 10, 2010 (CSG document no. 2301479) (the "Ninth Amendment") Customer has requested and CSG has agreed to provide an ****** ******* ******, No Attachments Precision eMail® bundle at the ********** bundle level.  

2.   Therefore, pursuant to Schedule F of the Agreement and for the fees provided therein, CSG shall provide the ****** ******* ******, No Attachments Precision eMail bundle to Customer, commencing as of the Effective Date.

THIS AMENDMENT is executed on the days and year last signed below to be effective as of the date last signed below (the "Effective Date").

CHARTER COMMUNICATIONS HOLDING COMPANY, LLC (“CUSTOMER”) By: Charter Communications, Inc., its Manager	CSG SYSTEMS, INC.(“CSG”)
By: /s/ Michael Ciszek	By:  /s/ Joseph T. Ruble
Name: Mike Ciszek	Name:  Joseph T. Ruble
Title:  VP, Billing & Collections	Title:  EVP, CAO & General Counsel
Date:  5/21/15	Date:  22 May 2015

EX-10.25BP

Pages where confidential treatment has been requested are stamped “Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission,” and places where information has been redacted have been marked with (***).

Exhibit 10.25BP

SEVENTY-FOURTH AMENDMENT

TO THE

AMENDED AND RESTATED

CSG MASTER SUBSCRIBER MANAGEMENT SYSTEM AGREEMENT

BETWEEN

csg SYSTEMS, INC.

AND

CHARTER COMMUNICATIONS HOLDING COMPANY, LLC

This SEVENTY-FOURTH AMENDMENT (the “Amendment”) is made by and between CSG Systems, Inc. (“CSG”) and Charter Communications Holding Company, LLC, a Delaware limited liability company (“Customer”). The effective date of this Amendment is the date last signed below (the "Effective Date").  CSG and Customer entered into that certain Amended and Restated CSG Master Subscriber Management System Agreement dated February 9, 2009 (CSG document No. 2298875), as amended (the “Agreement”), and now desire to further amend the Agreement in accordance with the terms and conditions set forth in this Amendment. If the terms and conditions set forth in this Amendment shall be in conflict with the Agreement, the terms and conditions of this Amendment shall control. Any terms in initial capital letters or all capital letters used as a defined term but not defined in this Amendment shall have the meaning set forth in the Agreement. Upon execution of this Amendment by the Parties, any subsequent reference to the Agreement between the Parties shall mean the Agreement as amended by this Amendment. Except as amended by this Amendment, the terms and conditions set forth in the Agreement shall continue in full force and effect according to their terms.

Now, therefore, CSG and Customer agree to the following as of the Effective Date:

1.   Customer desires to use and CSG agrees to provide Customer with an additional *********** (**) Web Enabled Advanced Customer Service Representative® (Web Enabled ACSR®) licenses pursuant to the terms and conditions of the Agreement.  As a result, for the fees set forth in Schedule F to the Agreement, the number of Customer’s Web Enabled ACSR® licenses shall increase such that the total of Customer’s Web Enabled ACSR® licenses is *** ******** ********** (*****).

2.   Customer agrees to purchase and CSG agrees to provide an additional **** (*) Vantage User IDs/Sessions.  Accordingly, pursuant to the terms of the Eighth Amendment to the Agreement dated January 5, 2010 (CSG document no. 2301676), the Twenty-fifth Amendment dated March 12, 2012 (CSG document no. 2311963), the Thirty-second Amendment dated August 8, 2012 (CSG document no.  2313710), the Thirty-ninth Amendment dated June 7, 2013 (CSG document no. 2502779), the Forty-ninth Amendment dated June 13, 2014 (CSG document no. 2506656), the Fifty-first Amendment dated July 24, 2014 (CSG document no. 2507373),  the Fifty-fifth Amendment dated October 16, 2014 (CSG document no. 2508276), the Seventy-First Amendment dated April 24, 2015 (CSG document no.4105376) and this Amendment to the Agreement, the number of Vantage User IDs/Sessions will be increased from ***** ******* ***** (***) to ***** ******* ******** (***) and Customer shall be invoiced accordingly

[Signature Page Follows]

*** Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission.

IN WITNESS WHEREOF the Parties hereto have caused this Amendment to be executed by their duly authorized representatives.

CHARTER COMMUNICATIONS HOLDING COMPANY, LLC (“CUSTOMER”) By: Charter Communications, Inc., its Manager	CSG SYSTEMS, INC.(“CSG”)
By: /s/ Mike Ciszek	By:  /s/ Joseph T. Ruble
Name:  Mike Ciszek	Name:  Joseph T. Ruble
Title:  VP, Billing & Collections	Title:  EVP, CAO & General Counsel
Date:  6/3/15	Date:  5 June 2015

EX-10.25BQ

Pages where confidential treatment has been requested are stamped “Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission,” and places where information has been redacted have been marked with (***).

Exhibit 10.25BQ

SEVENTY-FIFTH AMENDMENT

TO THE

AMENDED AND RESTATED

CSG MASTER SUBSCRIBER MANAGEMENT SYSTEM AGREEMENT

BETWEEN

csg SYSTEMS, INC.

AND

CHARTER COMMUNICATIONS HOLDING COMPANY, LLC

This SEVENTY-FIFTH AMENDMENT (the “Amendment”) is made by and between CSG Systems, Inc. (“CSG”) and Charter Communications Holding Company, LLC, a Delaware limited liability company (“Customer”). CSG and Customer entered into that certain Amended and Restated CSG Master Subscriber Management System Agreement dated February 9, 2009 (CSG document No. 2298875), as amended (the “Agreement”), and now desire to further amend the Agreement in accordance with the terms and conditions set forth in this Amendment. If the terms and conditions set forth in this Amendment shall be in conflict with the Agreement, the terms and conditions of this Amendment shall control. Any terms in initial capital letters or all capital letters used as a defined term but not defined in this Amendment shall have the meaning set forth in the Agreement. Upon execution of this Amendment by the Parties, any subsequent reference to the Agreement between the Parties shall mean the Agreement as amended by this Amendment. Except as amended by this Amendment, the terms and conditions set forth in the Agreement shall continue in full force and effect according to their terms. The effective date of this Amendment is the date last signed below (the "Effective Date").  

WHEREAS, pursuant to that certain Fifty-third Amendment to the Agreement executed by the Parties to be effective as of October 6, 2014 (CSG document no. 2508077) (the "53rd Amendment"), CSG agreed to provide WFX Scheduling and WFX Resource Allocation Manager, as described in Schedule B, "Products," Exhibit B-1, "Additional Product Information" of the Agreement for the fees set for in Schedule F, "Fees," "CSG Licensed Products," "III Workforce Management," subsection C., "WFX Scheduling and WFX Resource Allocation Manager"; and

WHEREAS, pursuant to that certain Statement of Work executed by the Parties to be effective as of October 6, 2014 (CSG document no. 2508099), as amended (the "WFX Scheduling/RAM SOW"), CSG deployed WFX Scheduling and WFX Resource Allocation Manger for the Trial FC (as defined and identified in the WFX Scheduling/RAM SOW); and

WHEREAS, Customer has utilized WFX Scheduling and WFX Resource Allocation Manager in the Trial FC for the Trial Period; and

WHEREAS, Customer has provided notice to CSG that Customer no longer desires to have WFX Scheduling and WFX Resource Allocation Manager implemented into the Subsequent FCs and the CTER FC ads identified and described in the WFX Scheduling/RAM SOW; and

WHEREAS, based upon the terms of the Agreement and the WFX Scheduling/RAM SOW and upon notification by Customer, the parties agree the Trial Period expired **** ** ****; and

WHEREAS, as a result of discussions between the parties, the parties agree to amend the terms of the Trial Period; and

Now, therefore, in consideration of the mutual covenants and agreements contained herein and for other good and valuable consideration, the receipt and sufficiency of which is hereby acknowledged, CSG and Customer agree to the following as of the Effective Date:

1.   Pursuant to the notice provided to CSG by Customer and for the fees specified in the 53rd Amendment, CSG agrees to continue to make WFX Scheduling and WFX Resource Allocation Manager available to Customer in the Trial FC for the ****** (**) *** period commencing **** ** ****, through ********* *** **** (the "Trial FC Extension Period"), and, thereafter, for such additional ****** (**) *** periods as requested by Customer

*** Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission.

(email is sufficient), subject to CSG's receipt from Customer not less than ******* (**) **** prior to the expiration of the then-current Trial FC Extension Period of its desire to further extend the Trial FC.

2.   In consideration therefor, CSG shall invoice Customer and Customer shall pay CSG the ******* Service Fees as specified in and in accordance with the 53rd Amendment for each Trial FC Extension Period. Therefore, on the next invoice pertaining to the ****** **** billing period, CSG will invoice Customer for the ******* Service Fees for **** **** and ****** **** service periods, and will then invoice on a ******* basis thereafter until the end of the Trial FC Extension Period(s).

IN WITNESS WHEREOF the Parties hereto have caused this Amendment to be executed by their duly authorized representatives.

CHARTER COMMUNICATIONS HOLDING COMPANY, LLC (“CUSTOMER”)	CSG SYSTEMS, INC.(“CSG”)
By: Charter Communications, Inc., its Manager By:  /s/ Mike Ciszek	By:  /s/ Peter E. Kalan
Name: Mike Ciszek	Name:  Peter E. Kalan
Title:  VP, Billing & Collections	Title:  Chief Executive Officer
Date:  8/21/15	Date:  8/25/15

EX-10.25BR

Pages where confidential treatment has been requested are stamped “Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission,” and places where information has been redacted have been marked with (***).

Exhibit 10.25BR

SEVENTY-SIXTH AMENDMENT

TO THE

AMENDED AND RESTATED

CSG MASTER SUBSCRIBER MANAGEMENT SYSTEM AGREEMENT

BETWEEN

csg SYSTEMS, INC.

AND

CHARTER COMMUNICATIONS HOLDING COMPANY, LLC

This Seventy-sixth Amendment (the “Amendment”) is made by and between CSG Systems, Inc. (“CSG”) and Charter Communications Holding Company, LLC, a Delaware limited liability company (“Customer”). CSG and Customer entered into that certain Amended and Restated CSG Master Subscriber Management System Agreement dated February 9, 2009 (CSG document No. 2298875), as amended (the “Agreement”), and now desire to further amend the Agreement in accordance with the terms and conditions set forth in this Amendment. If the terms and conditions set forth in this Amendment shall be in conflict with the Agreement, the terms and conditions of this Amendment shall control. Any terms in initial capital letters or all capital letters used as a defined term but not defined in this Amendment shall have the meaning set forth in the Agreement. Upon execution of this Amendment by the Parties, any subsequent reference to the Agreement between the Parties shall mean the Agreement as amended by this Amendment. Except as amended by this Amendment, the terms and conditions set forth in the Agreement shall continue in full force and effect according to their terms. The effective date of this Amendment is the date last signed below (the "Effective Date").  

1.   Customer desires to use and CSG agrees to provide Customer with an additional ************ (**) Web Enabled Advanced Customer Service Representative® (Web Enabled ACSR®) licenses pursuant to the terms and conditions of the Agreement.  As a result, for the fees set forth in Schedule F to the Agreement, the number of Customer’s Web Enabled ACSR® licenses shall increase such that the total of Customer’s Web Enabled ACSR® licenses is *** ******** ************ (*****).

IN WITNESS WHEREOF the Parties hereto have caused this Amendment to be executed by their duly authorized representatives.

CHARTER COMMUNICATIONS HOLDING COMPANY, LLC (“CUSTOMER”) By: Charter Communications, Inc., its Manager	CSG SYSTEMS, INC.(“CSG”)
By: /s/ Mike Ciszek	By:  /s/ Joseph T. Ruble
Name:  Mike Ciszek	Name:  Joseph T. Ruble
Title:  VP, Billing & Collections	Title:  EVP, CAO & General Counsel
Date:  7-31-15	Date:  5 August 2015

EX-10.25BS

Pages where confidential treatment has been requested are stamped “Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission,” and places where information has been redacted have been marked with (***).

Exhibit 10.25BS

SEVENTY-SEVENTH AMENDMENT

TO THE

AMENDED AND RESTATED

CSG MASTER SUBSCRIBER MANAGEMENT SYSTEM AGREEMENT

BETWEEN

csg SYSTEMS, INC.

AND

CHARTER COMMUNICATIONS HOLDING COMPANY, LLC

This Seventy-Seventh Amendment (the “Amendment”) is made by and between CSG Systems, Inc. (“CSG”) and Charter Communications Holding Company, LLC, a Delaware limited liability company (“Customer”). CSG and Customer entered into that certain Amended and Restated CSG Master Subscriber Management System Agreement dated February 9, 2009 (CSG document No. 2298875), as amended (the “Agreement”), and now desire to further amend the Agreement in accordance with the terms and conditions set forth in this Amendment. If the terms and conditions set forth in this Amendment shall be in conflict with the Agreement, the terms and conditions of this Amendment shall control. Any terms in initial capital letters or all capital letters used as a defined term but not defined in this Amendment shall have the meaning set forth in the Agreement. Upon execution of this Amendment by the Parties, any subsequent reference to the Agreement between the Parties shall mean the Agreement as amended by this Amendment. Except as amended by this Amendment, the terms and conditions set forth in the Agreement shall continue in full force and effect according to their terms. The effective date of this Amendment is the date last signed below (the "Effective Date").  

1.   Customer desires to utilize, and CSG agrees to provide CSG’s (i) IDM Synchronization, and (ii) Preference Management Application for ACSR®, both of which require custom implementation services to be provided by CSG under the Agreement.  Therefore, Schedule C of the Agreement, entitled “RECURRING SERVICES” shall be amended to add CSG’s IDM Synchronization and Preference Management Application for ACSR® and their respective descriptions under the "RECURRING SERVICES DESCRIPTIONS" as follows:

Identity Management Database (IDM) Synchronization.  The IDM Synchronization Service will allow Customer to synchronize its identity management database (“IDM”) with CSG’s Ascendon Evolved Customer (“EC”) Customer Contact Preferences module database.  All subscriber related data, which for purposes of this Service includes Connected Subscribers and Customer subscribers who are not Connected Subscribers, from a subscriber preference standpoint will be copied and stored in the EC Customer Contact Preferences module database.  IDM is an enterprise user management product, procured by Customer, which functions to assist Customer with management of the creation, deletion, and modification of user accounts across Customer’s Windows and Unix environments.

Preference Management Application for ACSR®.  The Preference Management Application for ACSR is will allow Customer to update its identity management database (“IDM”) with subscriber preference information, which for purposes of this Service includes Connected Subscribers and Customer subscribers who are not Connected Subscribers, using the ACSR® AOI.

2.   As a result, Schedule F, "Fees," "CSG Services," will be amended to add new Subsections 3 and 4 to Subsection IX, "Custom Implementation Services," to include the following fees for IDM Synchronization and Preference Management Application for ACRS®:

*** Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission.

CSG SERVICES

IX. Custom Implementation Services

Description of Item/Unit of Measure	Frequency	Fee
3.  IDM Synchronization
a)Implementation Fee (Note 9)	********	*****
b)Maintenance and Support *****
i) Block of *** ******* ***** (***) prepaid ******* ***** (Note 10)	*** *****	$*********
4.  Preference Management Application for ASCR
a)Implementation Fee (Note 11)	********	*****
b)Maintenance and Support *****
i) Block of *** ******* ***** (***) prepaid ******* ***** (Note 12)	*** *****	$*********

Note 9: Implementation services shall be set forth in that certain mutually agreed upon Change Order No. 9 (CSG document no. 4107498) to Statement of Work (CSG document no. 4102957) regarding “**** ****** ********** *****” (“Change Order 9”).

Note 10: Customer agrees to purchase *** (*) initial block of *** ******* ***** (***) maintenance and support ***** (for purposes of this Service, the "Initial Block of Maintenance and Support *****") in conjunction with the implementation of the IDM Synchronization.  Such support ***** shall be used within *** (*) **** following the Project Completion Date, as defined in the Change Order 9. Thereafter, CSG will invoice and Customer agrees to pay for additional blocks of *** ******* ***** (***) Maintenance and Support ***** as such *** ******* ***** (***) Maintenance and Support ***** are consumed, through the term of the Agreement at the then-current Technical Services rate. However, in no event shall the invoicing of such *** ******* ***** (***) Maintenance and Support ***** be less frequent than ******** with each ****** period being measured from the ***** of the invoice for the then-current block of *** ******* ***** (***) Maintenance and Support *****. Any unused support ***** in each ****** period will be forfeited.  

Note 11: Implementation services shall be set forth in that certain mutually agreed upon Change Order No. 10 (CSG document no. 4107525) to Statement of Work (CSG document no. 4102957) regarding “**** ****** ********** *****” (“Change Order 10”).

Note 12: Customer agrees to purchase *** (*) initial block of *** ******* ***** (***) maintenance and support ***** (for purposes of this Service, the "Initial Block of Maintenance and Support *****") in conjunction with the implementation of the Preference Management Application for ACSR.  Such support ***** shall be used within *** (*) **** following the Project Completion Date, as defined in the Change Order 10.  Thereafter, CSG will invoice and Customer agrees to pay for additional blocks of *** ******* ***** (***) Maintenance and Support ***** as such *** ******* ***** (***) Maintenance and Support ***** are consumed, through the term of the Agreement at the then-current Technical Services rate. However, in no event shall the invoicing of such *** ******* ***** (***) Maintenance and Support ***** be less frequent than ******** with each ****** period being measured from the ***** of the invoice for the then-current block of *** ******* ***** (***) Maintenance and Support *****.  Any unused support ***** in each ****** period will be forfeited.   

IN WITNESS WHEREOF the Parties hereto have caused this Amendment to be executed by their duly authorized representatives.

CHARTER COMMUNICATIONS HOLDING COMPANY, LLC (“CUSTOMER”) By: Charter Communications, Inc., its Manager	CSG SYSTEMS, INC.(“CSG”)
By: /s/ Mike Ciszek	By:  /s/ Joseph T. Ruble
Name:  Mike Ciszek	Name:  Joseph T. Ruble
Title:  VP, Billing & Collections	Title:  EVP, CAO & General Counsel
Date:  9-24-15	Date:  28 Sept 2015

EX-10.25BT

Pages where confidential treatment has been requested are stamped “Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission,” and places where information has been redacted have been marked with (***).

Exhibit 10.25BT

SEVENTY-EIGHTH AMENDMENT

TO THE

AMENDED AND RESTATED

CSG MASTER SUBSCRIBER MANAGEMENT SYSTEM AGREEMENT

BETWEEN

csg SYSTEMS, INC.

AND

CHARTER COMMUNICATIONS HOLDING COMPANY, LLC

This Seventy-eighth Amendment (the “Amendment”) is made by and between CSG Systems, Inc. (“CSG”) and Charter Communications Holding Company, LLC, a Delaware limited liability company (“Customer”). CSG and Customer entered into that certain Amended and Restated CSG Master Subscriber Management System Agreement dated February 9, 2009 (CSG document No. 2298875), as amended (the “Agreement”), and now desire to further amend the Agreement in accordance with the terms and conditions set forth in this Amendment. If the terms and conditions set forth in this Amendment shall be in conflict with the Agreement, the terms and conditions of this Amendment shall control. Any terms in initial capital letters or all capital letters used as a defined term but not defined in this Amendment shall have the meaning set forth in the Agreement. Upon execution of this Amendment by the Parties, any subsequent reference to the Agreement between the Parties shall mean the Agreement as amended by this Amendment. Except as amended by this Amendment, the terms and conditions set forth in the Agreement shall continue in full force and effect according to their terms. The effective date of this Amendment is the date last signed below (the "Effective Date").  

1.Schedule F, FEES, CSG SERVICES, Section III, Payment Procurement, Direct Solutions (Print and Mail), subsection 8, "Custom Paper and Custom Envelopes (Statements, Customer Letters and Past Due Notices (Note 9)," of the Agreement line item "i)", “Statement Paper – 24# plain white with one (1) perforation (required for SmartColor printing) (per page, per system principle)” is hereby ******* from $****** to $****** as a result of CSG ******** * ******* ** *** ***** ********** ******* ********.  The adjustment to the foregoing fee shall be ************* applied as of **** ** ****.  The fee for “Statement Paper – 24# plain white with one (1) perforation (required for SmartColor printing) (per page, per system principle)" will continue to be subject to adjustment as provided in Section 5.3, Adjustment to Fees.

IN WITNESS WHEREOF the Parties hereto have caused this Amendment to be executed by their duly authorized representatives.

CHARTER COMMUNICATIONS HOLDING COMPANY, LLC (“CUSTOMER”) By: Charter Communications, Inc., its Manager	CSG SYSTEMS, INC.(“CSG”)
By: /s/ Mike Ciszek	By:  /s/ Peter E. Kalan
Name:  Mike Ciszek	Name:  Peter E. Kalan
Title:  VP, Billing & Collections	Title:  Chief Executive Officer
Date:  8/21/15	Date:  8/25/15

EX-10.25BU

Pages where confidential treatment has been requested are stamped “Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission,” and places where information has been redacted have been marked with (***).

Exhibit 10.25BU

SEVENTY-NINTH AMENDMENT

TO THE

AMENDED AND RESTATED

CSG MASTER SUBSCRIBER MANAGEMENT SYSTEM AGREEMENT

BETWEEN

csg SYSTEMS, INC.

AND

CHARTER COMMUNICATIONS HOLDING COMPANY, LLC

This Seventy-ninth Amendment (the “Amendment”) is made by and between CSG Systems, Inc. (“CSG”) and Charter Communications Holding Company, LLC, a Delaware limited liability company (“Customer”). CSG and Customer entered into that certain Amended and Restated CSG Master Subscriber Management System Agreement dated February 9, 2009 (CSG document no. 2298875), as amended (the “Agreement”), and now desire to further amend the Agreement in accordance with the terms and conditions set forth in this Amendment. If the terms and conditions set forth in this Amendment shall be in conflict with the Agreement, the terms and conditions of this Amendment shall control. Any terms in initial capital letters or all capital letters used as a defined term but not defined in this Amendment shall have the meaning set forth in the Agreement. Upon execution of this Amendment by the Parties, any subsequent reference to the Agreement between the Parties shall mean the Agreement as amended by this Amendment. Except as amended by this Amendment, the terms and conditions set forth in the Agreement shall continue in full force and effect according to their terms. The effective date of this Amendment is the date last signed below (the "Effective Date").  

1.  CSG and Customer amended the pricing methodology for CSG Workforce Express® ("WFX") pursuant to that certain Fifty-Ninth Amendment executed by the Parties to be effective as of March 9, 2015 (CSG document no. 2508163) (the "59th Amendment"), in which the related fee table was deleted in its entirety and replaced with a revised fee table.  The revised fee table inadvertently excluded the WFX Penguin API fees that were added pursuant to that certain Fifty-fourth Amendment executed by the Parties to be effective as of October 13, 2014 (CSG document no. 2508210).  The Parties agree this was an oversight as this should have been included in the 59th Amendment and has been invoiced as though it was included in the 59th Amendment.

Therefore, Schedule F, FEES, CSG LICENSED PRODUCTS, Section III entitled “Workforce Management,” Subsection A entitled “CSG Workforce Express (WFX),” shall be amended effective as of the effective date of the 59th Amendment to add the following Subsection 2 and related Notes 7, 8, 9 and 10 to rectify the inadvertent omission in the 59th Amendment:

Description of Item/Unit of Measure	Frequency	Fee
2.  WFX Penguin API
a.Develop and Implement WFX Penguin API (Note 7) (Note 8)	********	$*********
b.WFX Penguin API Support and Maintenance Fee (Note 9) (Note 10)	********	$********

Note 7: Development and implementation of the Penguin API shall be set forth in that certain mutually agreed upon Statement of Work, "Implement WFX Penguin API" (CSG document no. 2508211) (the "WFX Penguin SOW")

Note 8:  The WFX Penguin API will support Customer's Connected Subscribers and those of Customer's subscribers that are processed on Customer's third party billing platforms (the "Non-ACP Subscribers" and, the Connected Subscribers, for purposes of this Product collectively the "Subscribers")

Note 9: The WFX Penguin API Support and Maintenance Fee shall commence upon completion of the development and implementation pursuant to the WFX Penguin SOW.

Note 10:  The WFX Penguin API Support and Maintenance Fee shall be subject to the annual adjustment to fees, pursuant to Section 5.3 of the Agreement.

2.  CSG and Customer amended the pricing methodology for ACP Voice Support Fee and the Test Environment Support Services Fee pursuant to the 59th Amendment in which the pricing methodology was converted to one monthly rate for each of (i) the ACP Voice Support Fee and (ii) the Test Environment Support Services Fee.  The amended pricing methodology for the ACP Voice Support Fee includes SODI Maintenance and SODI Operations Support for up to **** (*) instances and the Test Environment Support Services Fee includes Operations Support for up to **** (*) instances.  Subsequently, a ***** (***) SODI instance was added pursuant to that certain Sixty-

*** Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission.

third Amendment executed by the Parties to be effective as of February 11, 2015 (CSG document no. 4103477).  CSG and Customer agree to amend the Agreement to reflect this ***** (***) SODI instance.

Therefore, Schedule F, FEES, CSG SERVICES, shall be amended as follows:

a.  Section I entitled “Processing”, Subsection a) entitled “Non-Rated Video, Non-Rated High Speed Data, and Telephony,” Subsection c) entitled “Ancillary Voice Services,” shall be amended to ******** the ******* support fee of $********* per ***** by $******** to $*********.  Additionally, the ******* Fee shall be amended to include SODI maintenance (up to *** (*) instances) and SODI Operations Support (up to *** (*) instances).

b.  Section 8(ii) of the Fifteenth Amendment (CSG document No. 2306672) as amended by the Seventeenth Amendment (CSG document no. 2307468), the Thirty-second Amendment (CSG document no. 2313710), the Forty-fourth Amendment (CSG document no. 2503969) and the 59th Amendment shall be amended to increase the ******* support fee of $********* by $****** to $********* to include SODI Operations Support for up to *** (*) instances.

3.  CSG and Customer agree to revise the pricing relating to the "Processing Capacity Tiers" for Customer’s CSG SmartLink® BOS ("SLBOS") and Event Notification Interface ("ENI") services as provided by the 59th Amendment.  Therefore, Schedule F, FEES, CSG SERVICES, Section II. entitled “Interfaces,” Subsection C entitled “CSG SmartLink BOS and Event Notification Interfaces (Note 1),” shall be deleted in its entirety and replaced with the following:

C.    CSG SmartLink® BOS (SLBOS) and Event Notification Interfaces (ENI) (Note 1)

Description of Item/Unit of Measure	Frequency	Fee
1.Installation and Startup Fees B (Note 2)	*** *******	***** ***** ** $******
2.Interface Development and Technical Services (Note 3)	*** *******	***** ***** ** $******
3.Interface Certification Services for Non-Supported Third Party Applications (per *************) (Note 4)	*** *******	***** ***** ** $******
Processing Capacity Tiers
4.SLBOS and ENI Transactions per Second ("TPS") (Note 5) (Note 6) (Note 7)	Frequency	Fee
a.Tier 1: Up to ** TPS	*******	******** ** ***
b.Tier 2: Up to ** TPS	*******	$*********
c.Tier 3: Up to ** TPS	*******	$*********
d.Tier 4: Up to *** TPS	*******	$**********
e.Tier 5: Up to *** TPS	*******	$**********
f.Tier 6: Up to *** TPS	*******	$**********
g.Tier 7: Up to *** TPS	*******	$**********
h.Tier 8: Up to *** TPS	*******	$**********
i.Tier 9: Additional TPS (per increments of ****** (**) TPS in excess of *** TPS (Note 8)	*******	$*********

Note 1: CSG will support only the current release plus the ***** (*) prior releases of SLBOS at any given time as such versions are defined by CSG, in its sole discretion.  If Customer desires to continue maintenance coverage and CSG support, Customer shall be required to upgrade its production version of SLBOS, so as to maintain currency within its application and ensure CSG’s ability to support Customer’s version of the interface.

Note 2: Installation and startup services.  All installation and startup services and the associated fees shall be set forth in a mutually agreed upon Statement of Work.

Note 3: Interface Development and Technical Services.  Quote relates to interface development services and technical services requested by Customer relating to the client side integration of Customer’s third party applications.  All interface development services and technical services and the associated fees shall be set forth in a mutually agreed upon Statement of Work.

Note 4: Interface Certification Services for Non-Supported Third Party Applications.  Any interfaces, accomplished by Customer through any allowable and available SLBOS API and/or ENI API, must be certified by CSG prior to integration of such interfaces.  The standard interface certification services shall be quoted using a fixed ***** (**) ***** per transaction. Additional fees will be charged to implement the transaction(s) into each applicable environment; such hours can also be drawn from the ***** ******** (*****) ***** of Technical Services referenced in Section 3.2 of the Agreement.  The fees set forth above for interface certification DO NOT INCLUDE any technical services that may be requested by Customer in relation to the client side integration of Customer’s third party applications.  Any services in relation to the client side integration of third party applications and the associated fees shall be set forth in a mutually agreed upon Statement of Work. CSG will not unreasonably withhold certification of any interface.

*** Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission.

Note 5:  In the event that Customer is processing in excess of the TPS Tier Processing Level for which Customer is then paying fees  (the “Then-Current Tier”) for a total of **** (*) **** during any billing month, for ***** (*) ************************, with measurements taken over ***** (**) ****** intervals, then CSG shall provide Customer notification of such overage and commencing with the third billing month, Customer agrees to be invoiced at the fees associated with the higher TPS Tier Processing Level.  Thereafter, Customer will continue to be invoiced at the fees set forth above for the higher TPS Tier Processing Level for the remaining term of the Agreement, unless and until Customer’s processing again exceeds the Then-Current Tier, at which time the process described in this Note 5 shall  be repeated.  For clarification, purposes, an incremental invoicing shall be effective in the ***************** of the ***** (*) ************************* measurement in which Customer exceeded the Then-Current Tier.  To confirm that CSG has the proper operating environment in place to support Customer, Customer shall provide CSG with a written SLBOS/ENI request *************t prior to the ******** of each *************** (the “SLBOS/ENI Forecast”).  Such forecast for each ***** shall be an estimated volume for a ******** of the day.

Note 6: TPS ****** measurements will consist of average measurements taken over ***** (**) ****** intervals between the times of ******** * *******. Central Time (***** ******).  Customer’s TPS Processing Level outside of **** ***** shall not ****** ***** the TPS Processing Level of the Then-Current Tier (“Non-Peak TPS Cap”).  If Customer exceeds the Non-Peak TPS Cap, the Parties agree to work together in good faith to address Customer’s requirements.

Note 7: SLBOS “requests” shall include any upstream transaction that is generated by or on behalf of Customer from either a Customer or a third party application, excluding transactions associated with (i) VOD third party applications, (ii) CSG’s telephony APIs, (iii) any CSG Products or Services using SLBOS, or (iv) transactions associated with the CTER environment.  

Note 8: Tier 9, as set forth in the table above, is intended to be incremental to the then-current fee for each ****** (**) TPS up to *** TPS; in the event Customer desires to purchase additional tiers of ****** (**) TPS above ***, the then-current incremental rate will apply for each increment of ****** (**) TPS purchased by Customer above *** TPS.

4.   Upon execution of this Amendment and pursuant to the terms and conditions of the Agreement, which includes the Fifty-sixth Amendment executed by the Parties to be effective as of ******** *** **** (CSG document No. 2508403) (the "56th Amendment"), Customer desires to obtain the right to increase the capacity to ***** ******* (*********) Customer subscribers for CSG's Customer Communication Center (CCC) and CSG's Ascendon™ Evolved Customer.

5.   As a result, Schedule F, FEES, CSG Services, Section X. entitled "CSG's Customer Communication Center (CCC) and CSG's Ascendon Evolved Customer," shall be deleted its entirety and replaced with the following:

        X.  CSG’s Customer Communication Center (CCC) and Ascendon® Evolved Customer (Note 10)

Description of Item/Unit of Measure	Frequency	Fee
A.Customer Communication Center
1.Startup/Implementation (Note 1)	*** *******	*****
2.Event Manager for up to ***** ******* (*********) ******** *********** (Note 2) (Note 5) (Note 11)
a)Perpetual License for the Term of the Agreement (Note 12)	********	$**********
b)Access Maintenance and Support Fee (Note 12)	********	$**********
c)Management Services Fee (Note 8)	*******	$*********
d)Event Manager Adapter Fees (Note 6) (Note 7)
i.Startup (per interface)	*** *******	*****
ii.Adaptor Maintenance and Support (per interface)	******	*****
B.Ascendon Evolved Customer for up to ***** ******* (*********) ******** *********** (Note 2) (Note 3) (Note 4) (Note 11)
1.Implementation/Configuration
a)Configuration of Initial Customer Contact Preferences Template	*** *******	******
b)Additional Configuration of Customer Contact Preferences Template	*** *******	*****
c)Customer Contact Preferences Access Fee (per **********)	*******	** ******
C.Use Case(s) Maintenance and Support (Note 9)
1.Initial block of *** ******* ********** (***) prepaid support *****	********	$*********

Note 1:  Configuration, integration, and implementation and of CCC shall be set forth in that certain mutually agreed upon Statement of Work entitled "Implement CCC to Include Event Manager and Ascendon Evolved Customer" to be executed by CSG and Customer (CSG document no. 2508409) (the "SOW").

Note 2:  Access to Ascendon Evolved Customer and Event Manager for non-CSG applications, subscribers and databases shall be provided for a fee pursuant to a mutually agreed upon Statement of Work.  Additional modules of Ascendon Evolved Customer shall be subject to additional fees pursuant to a mutually agreed upon amendment.

Note 3:  Ascendon Evolved Customer includes storage of up to **** (*) ********* per ********** ******; additional storage shall be provided pursuant to a mutually agreed upon Statement of Work. Fees for CSG Vantage® storage and integration shall be additional.

*** Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission.

Note 4: Should Customer discontinue use of the Ascendon Evolved Customer and replace it with a different customer contact/notification database, services to provide adapters and implementation to and from the new database will be provided pursuant to a mutually agreed upon Statement of Work specifying the deliverables and fees associated with such activities.

Note 5: Transactions generated from Event Manager will be written to Customer’s existing Customer Interaction Tracking® ("CIT") instance.

Note 6:  All Event Manager Adapters for interface with Customer and Customer's third party certified vendors shall be provided by CSG to Customer as set for in mutually agreed upon Statement(s) of Work.

Note 7:  The Event Manager Adapter utilizing outbound voice notification shall be provided, at Customer's request, pursuant to a separate statement of work between Customer and CSG's affiliate, CSG Interactive Messaging, Inc., to provide the terms and conditions of Customer's use and the call flows for such outbound voice notification to Customer's subscribers.

Note 8:  Includes the management of the configuration and operations of the Event Manager Application by CSG on Customers’ behalf.  During the term of the Event Manager Managed Service, all Event Manager workflow and business rules creation must be completed by CSG. Should customer choose to terminate the Event Manager Managed Service, Customer will provide CSG with no less than *** ******* ****** (***) ***** prior notice of such discontinuance.  Upon the effective date of termination, Customer will have full responsibility for the Event Manager application implementation, creation of workflows and business rules and operations.

Note 9:  Upon the Effective Date of the SOW, as defined therein, Customer agrees to purchase *** (*) initial block of *** ******* ********** (***) Use Case Maintenance and Support ***** in conjunction with the implementation of the Customer’s use cases. The hours provided herein are to support the creation of a use case.  For purposes of the support identified herein a use case shall mean the possible sequences of interactions between systems and a user in a particular environment and related to a particular development goal.  Such support ***** shall be used within *** (*) **** following the Project Completion Date, as defined in the SOW.  Any unused support ***** will be forfeited.  Additional blocks of *** ******* ********** (***) Use Case Maintenance and Support ***** must be purchased through the term of the Agreement for the fees set forth in a mutually agreed upon Statement of Work.  For clarification purposes, Customer will select desired use cases as part of the implementation services being provided pursuant to the SOW.  Any use cases requested by Customer subsequent to services provided by the SOW shall be forth in a mutually agreeable Statement of Work.

Note 10:SLBOS or ENI transactions executed by any use case that is utilized by Customer to access Event Manager from third party applications will be used in the calculation of Customer’s SLBOS and ENI TPS tiers, as provided in the Agreement.

Note 11: In the event the Customer reaches ***** ******* (*********) subscribers in regards to both the Ascendon Evolved Customer and Event Manager, CSG and Customer agree to negotiate the necessary fees for additional capacity and execute a mutually agreeable amendment within ****** (**) **** from notification by CSG (email is acceptable) when such license capacity is reached.

Note 12:  Customer will be invoiced the Perpetual License Fee and first year’s ****** Access Maintenance and Support Fees per Section X, subsections A.2(a) and (b) pursuant to the above table in *** (*) ************ as follows: i) ***** *********** to be invoiced on the ******* **** ******* for the Perpetual License in the amount of $********** and ****** Access and Maintenance Support in the amount of $********* and ii) ****** *********** to be invoiced on the ******* **** invoice for the Perpetual License in the amount of $********* and ****** Access and Maintenance Support in the amount of $*****.  Beginning with the ****** ****’* ****** Access Maintenance and Support period, the sum of the first and second installments shall be invoiced as one combined amount starting with ******* ****.  For clarification purposes, such ****** Access Maintenance and Support shall be subject to the ****** adjustment to fees, pursuant to Section 5.3 of the Agreement.

IN WITNESS WHEREOF the Parties hereto have caused this Amendment to be executed by their duly authorized representatives.

CHARTER COMMUNICATIONS HOLDING COMPANY, LLC (“CUSTOMER”) By: Charter Communications, Inc., its Manager	CSG SYSTEMS, INC.(“CSG”)
By: /s/ Mike Ciszek	By:  /s/ Joseph T. Ruble
Name:  Mike Ciszek	Name:  Joseph T. Ruble
Title:  VP, Billing & Collections	Title:  EVP, CAO & General Counsel
Date:  11-20-15	Date:  23 Nov 2015

EX-10.25BV

Pages where confidential treatment has been requested are stamped “Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission,” and places where information has been redacted have been marked with (***).

Exhibit 10.25BV

EIGHTIETH AMENDMENT

TO THE

AMENDED AND RESTATED

CSG MASTER SUBSCRIBER MANAGEMENT SYSTEM AGREEMENT

BETWEEN

csg SYSTEMS, INC.

AND

CHARTER COMMUNICATIONS HOLDING COMPANY, LLC

This Eightieth Amendment (the “Amendment”) is made by and between CSG Systems, Inc. (“CSG”) and Charter Communications Holding Company, LLC, a Delaware limited liability company (“Customer”). CSG and Customer entered into that certain Amended and Restated CSG Master Subscriber Management System Agreement dated February 9, 2009 (CSG document No. 2298875), as amended (the “Agreement”), and now desire to further amend the Agreement in accordance with the terms and conditions set forth in this Amendment. If the terms and conditions set forth in this Amendment shall be in conflict with the Agreement, the terms and conditions of this Amendment shall control. Any terms in initial capital letters or all capital letters used as a defined term but not defined in this Amendment shall have the meaning set forth in the Agreement. Upon execution of this Amendment by the Parties, any subsequent reference to the Agreement between the Parties shall mean the Agreement as amended by this Amendment. Except as amended by this Amendment, the terms and conditions set forth in the Agreement shall continue in full force and effect according to their terms. The effective date of this Amendment is the date last signed below (the "Effective Date").  

1.   Upon execution of this Amendment and pursuant to the terms and conditions of the Agreement, which includes Exhibit C-6(a), the Second Amendment to the Agreement (CSG document number 2300066), the Thirty-first Amendment to the Agreement (2312890), and the Fiftieth Amendment to the Agreement (CSG document no. 2507359), Customer desires to obtain and CSG agrees to provide the right to purchase Additional Capacity of *** ******** (******) Commercial Accounts of the ACP Commercial Upgrade Service.  

2.   Therefore, pursuant to Schedule F of the Agreement and for the fees provided therein, CSG shall provide the Additional Capacity of *** ******** (******) Commercial Accounts so that the total of ACP Commercial Accounts is increased from *********** ******** (******) to ********** ******** (******) and Customer shall be invoiced accordingly.

IN WITNESS WHEREOF the Parties hereto have caused this Amendment to be executed by their duly authorized representatives.

CHARTER COMMUNICATIONS HOLDING COMPANY, LLC (“CUSTOMER”) By: Charter Communications, Inc., its Manager	CSG SYSTEMS, INC.(“CSG”)
By: /s/ Mike Ciszek	By:  /s/ Joseph T. Ruble
Name:  Mike Ciszek	Name:  Joseph T. Ruble
Title:  VP, Billing & Collections	Title:  EVP, CAO & General Counsel
Date:  1/8/16	Date:  13 Jan 2016

EX-10.25BW

Pages where confidential treatment has been requested are stamped “Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission,” and places where information has been redacted have been marked with (***).

Exhibit 10.25BW

EIGHTY-FIRST AMENDMENT

TO THE

AMENDED AND RESTATED

CSG MASTER SUBSCRIBER MANAGEMENT SYSTEM AGREEMENT

BETWEEN

csg SYSTEMS, INC.

AND

CHARTER COMMUNICATIONS HOLDING COMPANY, LLC

This EIGHTY-FIRST AMENDMENT (the “Amendment”) is made by and between CSG Systems, Inc. (“CSG”) and Charter Communications Holding Company, LLC, a Delaware limited liability company (“Customer”). The effective date of this Amendment is the date last signed below (the "Effective Date").  CSG and Customer entered into that certain Amended and Restated CSG Master Subscriber Management System Agreement (CSG document No. 2298875) dated February 9, 2009, as amended (the “Agreement”), and now desire to further amend the Agreement in accordance with the terms and conditions set forth in this Amendment. If the terms and conditions set forth in this Amendment shall be in conflict with the Agreement, the terms and conditions of this Amendment shall control. Any terms in initial capital letters or all capital letters used as a defined term but not defined in this Amendment shall have the meaning set forth in the Agreement. Upon execution of this Amendment by the Parties, any subsequent reference to the Agreement between the Parties shall mean the Agreement as amended by this Amendment. Except as amended by this Amendment, the terms and conditions set forth in the Agreement shall continue in full force and effect according to their terms.

CSG and Customer agree, as of the Effective Date, as follows:

1.   Pursuant to the Agreement, CSG currently provides support to Customer of the Customer's end-to-end prerelease Customer Test Environment Region (the "CTER") for CCS® nightly cycle processing ****** through ******** (the "CTER Support Services").

Customer desires and CSG agrees to expand the CTER Support Services to be ****** through ******** and, as a result, Customer will receive additional support as follows: (i) additional CSG operational support to monitor the cycle processing on ****** and ******** in CTER (i.e., *********** * ***** (****) processing support) (the "Additional CTER Support Services") and (ii) extending the code table builds to be available ****** through ******** in CTER.

2.   As a result, upon execution of this Amendment and pursuant to the terms and conditions of the Agreement, Schedule F shall be amended to include the fees set forth below:

Description of Item/Unit of Measure	Frequency	Fee
Additional Test Environment Support Services
·Configuration of Code Table and Set-up for CCS Processing ****** through ******** (Note 1)	*** *******	$*********
·Additional CTER Support Services Fees (Note 2) (Note 3)	********	$*********

Note 1: Configuration of the code table and CCS Processing of the nightly cycle ****** through ******** will be as set forth in that certain, mutually agreed upon, Statement of Work (CSG document no. 4109037).

Note 2: For purposes of clarification, the Additional CTER Support Services Fees are incremental to the ******* Test Environment Support Services Fee as provided in the Seventy-ninth Amendment dated March 9, 2015 (CSG document no. 4107829) under the Agreement.  The Additional Support Services shall only be applicable to the CTER and therefore exclude all other test environements (e.g. SmartLink Sandbox Environment Support).

Note 3: The Additional CTER Support Services Fees shall be subject to the annual adjustment to fees, pursuant to Section 5.3 of the Agreement.

[Signature Page Follows]

*** Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission.

IN WITNESS WHEREOF the parties hereto have caused this Amendment to be executed by their duly authorized representatives.

CHARTER COMMUNICATIONS HOLDING COMPANY, LLC (“CUSTOMER”) By: Charter Communications, Inc., its Manager	CSG SYSTEMS, INC.(“CSG”)
By: /s/ Mike Ciszek	By:  /s/ Joseph T. Ruble
Name:  Mike Ciszek	Name:  Joseph T. Ruble
Title:  VP, Billing & Collections	Title:  EVP, CAO & General Counsel
Date:  12-11-15	Date:  15 Dec 2015

EX-10.25BX

Pages where confidential treatment has been requested are stamped “Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission,” and places where information has been redacted have been marked with (***).

Exhibit 10.25BX

EIGHTY-THIRD AMENDMENT

TO THE

AMENDED AND RESTATED

CSG MASTER SUBSCRIBER MANAGEMENT SYSTEM AGREEMENT

BETWEEN

csg SYSTEMS, INC.

AND

CHARTER COMMUNICATIONS HOLDING COMPANY, LLC

This EIGHTY-THIRD AMENDMENT (the “Amendment”) is made by and between CSG Systems, Inc. (“CSG”) and Charter Communications Holding Company, LLC (“Customer”). The effective date of this Amendment is the date last signed below (the "Effective Date").  CSG and Customer entered into that certain Amended and Restated CSG Master Subscriber Management System Agreement (CSG document No. 2298875) dated February 9, 2009, as amended (the “Agreement”), and now desire to further amend the Agreement in accordance with the terms and conditions set forth in this Amendment. If the terms and conditions set forth in this Amendment shall be in conflict with the Agreement, the terms and conditions of this Amendment shall control. Any terms in initial capital letters or all capital letters used as a defined term but not defined in this Amendment shall have the meaning set forth in the Agreement. Upon execution of this Amendment by the Parties, any subsequent reference to the Agreement between the Parties shall mean the Agreement as amended by this Amendment. Except as amended by this Amendment, the terms and conditions set forth in the Agreement shall continue in full force and effect according to their terms.

CSG and Customer agree as follows:

1.   CSG and Customer agree to convert the pricing methodology for ACSR (Web-Enabled) Facilities Management (per ****) licenses from invoicing ******** to invoicing *********.

2.   As a result, Schedule F, FEES, CSG LICENSED PRODUCTS,, Section 1, entitled "Call Center, Installation and Other Associated Items," line item 4, "ACSR (Web-Enabled) Facilities Management (per seat)," shall be deleted and replaced with the following:

Description of Item/Unit of Measure	Frequency	Fee
4.  ACSR (Web-Enabled) Facilities Management (per ****) (Note 12) (Note 13) (Note 14)	*********	$*******

Note 12: The ********* billing methodolgy will commence with the ******** **** invoice that CSG will submit to Customer pertaining to the Facilities Management support period of ******** **** through ******** **** for the then-current number of chargable ACSR Web-Enabled licenses as provided by the Agreement.

Note 13: Customer shall provide CSG with not less than ***** (**) **** prior written notice (email is sufficient), on a ********* basis (based upon the ********* invoicing period), in the event Customer desires to discontinue use of all or some of its then-current ACSR Web-Enabled licenses (e.g., if Customer wishes to discontinue use of the ACSR Web-Enabled licenses as of the ********* period ending *** *** ****, Customer must provide notice to CSG not later than ***** *** ****).

Note 14: For clarification purposes, Quarterly Facilities Management fees shall be subject to the annual adjustment to fees, pursuant to Section 5.3 of the Agreement.

IN WITNESS WHEREOF the parties hereto have caused this Amendment to be executed by their duly authorized representatives.

CHARTER COMMUNICATIONS HOLDING COMPANY, LLC (“CUSTOMER”) By: Charter Communications, Inc., its Manager	CSG SYSTEMS, INC.(“CSG”)
By: /s/ Mike Ciszek	By:  /s/ Joseph T. Ruble
Name:  Mike Ciszek	Name:  Joseph T. Ruble
Title:  VP, Billing & Collections	Title:  EVP, CAO & General Counsel
Date:  1/8/16	Date:  13 Jan 2016

EX-10.25BY

Pages where confidential treatment has been requested are stamped “Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission,” and places where information has been redacted have been marked with (***).

Exhibit 10.25BY

EIGHTY-FOURTH AMENDMENT

TO THE

AMENDED AND RESTATED

CSG MASTER SUBSCRIBER MANAGEMENT SYSTEM AGREEMENT

BETWEEN

csg SYSTEMS, INC.

AND

CHARTER COMMUNICATIONS HOLDING COMPANY, LLC

This EIGHTY-FOURTH AMENDMENT (the “Amendment”) is made by and between CSG Systems, Inc. (“CSG”) and Charter Communications Holding Company, LLC (“Customer”). The effective date of this Amendment is the date last signed below (the "Effective Date").  CSG and Customer entered into that certain Amended and Restated CSG Master Subscriber Management System Agreement (CSG document No. 2298875) dated February 9, 2009, as amended (the “Agreement”), and now desire to further amend the Agreement in accordance with the terms and conditions set forth in this Amendment. If the terms and conditions set forth in this Amendment shall be in conflict with the Agreement, the terms and conditions of this Amendment shall control. Any terms in initial capital letters or all capital letters used as a defined term but not defined in this Amendment shall have the meaning set forth in the Agreement. Upon execution of this Amendment by the Parties, any subsequent reference to the Agreement between the Parties shall mean the Agreement as amended by this Amendment. Except as amended by this Amendment, the terms and conditions set forth in the Agreement shall continue in full force and effect according to their terms.

CSG and Customer agree as follows:

1.  Customer requested and CSG previously provided Customer with the ability to access the CSG Workforce Express® enterprise interface (the “WFX Enterprise Interface”) as described in the Sixty-eighth Amendment to the Agreement (CSG document no. 4104340) (the "68th Amendment") and, as a result, the WFX Enterprise Interface was implemented specifically for use as described in that certain Statement of Work executed as of March 18, 2015 (CSG document no. 4104342) (the “WFX Enterprise Interface SOW") to Customer's production and CTER environments.  

Customer and CSG acknowledge and agree the WFX Enterprise Interface will support multiple Customer WFX interfaces pursuant to an implementation SOW similar to the terms provided in the WFX Enterprise Interface SOW referenced above.  To ensure clarity of the intent of the Parties regarding the WFX Enterprise Interface, the description and fee table paragraphs 1 and 2, respectively, of the 68th Amendment are hereby deleted in their entirety and replaced as follows:  

a)  Customer desires and CSG agrees to provide Customer with access to the CSG Workforce Express® enterprise interface (the “WFX Enterprise Interface”) which will support multiple WFX interface transactions.  Each such WFX interface, as may be requested by Customer from time to time, will be implemented pursuant to a mutually agreed upon Statement of Work between CSG and Customer (the "WFX Enterprise Interface SOWs").

b)  Upon execution of this Amendment and pursuant to the terms and conditions of the Agreement, Schedule F, CSG Licensed Products, Section III. CSG Workforce Express® (WFX), shall be amended to add a new subsection D, "Workforce Express Enterprise Interface," to include the fees set forth below for the WFX Enterprise Interface described in this Amendment.

D.  Workforce Express Enterprise Interface

Description of Item/Unit of Measure	Frequency	Fee
1.WFX Enterprise Interface implementation and integration to Customer's production and CTER environments(Note 1)	*** *******	*****
2.******* WFX Enterprise Interface Maintenance and Support Fee per each block of ********* WFX transactions, per month (Note 2) (Note 3) (Note 4)	*******	$********

*** Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission.

Note 1:WFX Enterprise Interface implementation and integration services will be provided pursuant to WFX Enterprise Interface SOWsfor the WFX Interface transactions identified in any/each applicable WFX Enterprise Interface SOW.  Transactions generated as a result of implementation of any such WFX Enterprise Interface SOW shall count towards the block of per month WFX transactions identified in Item 2 of the fee table above.

Note 2: The Monthly WFX Enterprise Interface Maintenance and Support Fee is intended to be incremental.  For example, if Customer had a *********** ****** of ********* *** ************ in the current billing *****, the ******* WFX Enterprise Interface Maintenance and Support Fee for all ********* would be $********; if Customer had a transaction volume of ********* WFX transactions in the current billing *****, the ******* WFX Enterprise Interface Maintenance and Support Fee for all ********* would be $********.

Note 3:  The ******* WFX Enterprise Interface Maintenance and Support Fee shall apply to WFX Enterprise Interface transactions in Customer's production and CTER environments.  

Note 4.  The ******* WFX Enterprise Interface Maintenance and Support Fee, referenced above, will be subject to the annual adjustment to fees, pursuant to Section 5.3 of the Agreement.

IN WITNESS WHEREOF the parties hereto have caused this Amendment to be executed by their duly authorized representatives.

CHARTER COMMUNICATIONS HOLDING COMPANY, LLC (“CUSTOMER”) By: Charter Communications, Inc., its Manager	CSG SYSTEMS, INC.(“CSG”)
By: /s/ Mike Ciszek	By:  /s/ Joseph T. Ruble
Name:  Mike Ciszek	Name:  Joseph T. Ruble
Title:  VP, Billing & Collections	Title:  EVP, CAO & General Counsel
Date:  1/8/16	Date:  13 Jan 2016

EX-10.25BZ

Pages where confidential treatment has been requested are stamped “Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission,” and places where information has been redacted have been marked with (***).

Exhibit 10.25BZ

EIGHTY-FIFTH AMENDMENT

TO THE

AMENDED AND RESTATED

CSG MASTER SUBSCRIBER MANAGEMENT SYSTEM AGREEMENT

BETWEEN

csg SYSTEMS, INC.

AND

CHARTER COMMUNICATIONS HOLDING COMPANY, LLC

This EIGHTY-FIFTH AMENDMENT (the “Amendment”) is made by and between CSG Systems, Inc. (“CSG”) and Charter Communications Holding Company, LLC (“Customer”). The effective date of this Amendment is the date last signed below (the "Effective Date").  CSG and Customer entered into that certain Amended and Restated CSG Master Subscriber Management System Agreement (CSG document No. 2298875) dated February 9, 2009, as amended (the “Agreement”), and now desire to further amend the Agreement in accordance with the terms and conditions set forth in this Amendment. If the terms and conditions set forth in this Amendment shall be in conflict with the Agreement, the terms and conditions of this Amendment shall control. Any terms in initial capital letters or all capital letters used as a defined term but not defined in this Amendment shall have the meaning set forth in the Agreement. Upon execution of this Amendment by the Parties, any subsequent reference to the Agreement between the Parties shall mean the Agreement as amended by this Amendment. Except as amended by this Amendment, the terms and conditions set forth in the Agreement shall continue in full force and effect according to their terms.

WHEREAS,Customer requested and CSG previously provided CSG's Customer Communication Center ("CCC") and CSG's Ascendon™ Evolved Customer as a Recurring Service under the Agreement, which included a component of CCC called Event Manager as well as the provision of maintenance and support for up to *** ******* (*********) of Customer's subscribers, as described in the Fifty-sixth Amendment to the Agreement, dated February 27, 2015 (CSG document number 2508403) (the “56th Amendment”); and

WHEREAS, subsequently, Customer requested and CSG provided increased capacity for CCC and Ascendon for up to ***** ******* (*********) of Customer’s subscribers including maintenance and support, for the fees specified in the Seventy-ninth Amendment to the Agreement, dated November 23, 2015 (CSG Document 4107829) (the "79th Amendment"); and

WHEREAS, Customer requested and CSG agrees to provide additional capacity to *** ******* (*********) Customer’s subscribers for CCC and CSG’s Ascendon™ Evolved Customer which will bring the current aggregate capacity to ***** ******* (*********) Customer subscribers as well as provide pricing and terms for additional increases of *** ******* (*********) Customer subscribers.

NOW, THEREFORE, in consideration of the mutual covenants and agreements contained herein and for other good and valuable consideration, the receipt and sufficiency of which is hereby acknowledged, CSG and Customer agree to the following as of the Effective Date:

1.  Upon execution of this Amendment and pursuant to the terms and conditions of the Agreement, which includes the 56th Amendment and the 79th Amendment, Customer desires to purchase and CSG agrees to invoice for Additional Event Manager Capacity of *** ******* (*********) additional Customer subscribers, which will result in an aggregate amount of ***** ******* (*********) Customer subscribers.

2.  As a result, Schedule F, FEES, CSG SERVICES, Section X entitled "CSG's Customer Communication Center (CCC) and Ascendon™ Evolved Customer," is amended as follows:

a)  Add a new subsection 3 to Subsection A:

*** Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission.

X. CSG's Customer Communication Center (CCC) and Ascendon™ Evolved Customer (Note 10)

Description of Item/Unit of Measure	Frequency	Fee
A.  Customer Communication Center
3.  Additional Event Manager Capacity (Note 13)
a)    Perpetual License for the Term of the Agreement	********	$*********
b)   Access Maintenance and Support Fee	********	$********
c)   Management Services Fee	*******	(Note 14)

Note 13: Additional Event Manager Capacity means additional capacity of *** ******* (*********) Customer subscribers.

Note 14: CSG agrees to include Management Service Fees for each additional capacity of *** ******* (*********) Customer subscribers up to a maximum cumulative total of *** ******* (**********) Customer subscribers in the ******* amount reflected on line A.2.(c)within this Section X. CSG's Customer Communication Center (CCC) and Ascendon™ Evolved Customer.  In the event Customer reaches a cumulative total of *** ******* (**********) Customer subscribers, CSG and Customer agree to discuss Customer’s requirements and agree upon necessary additional fees for applicable capacity above (**********) Customer subscribers.  

b)  The line item, below, of Subsection B of Section X, is deleted in its entirety and replaced as follows with all other terms of Subsection B of Section X unmodified:

Description of Item/Unit of Measure	Frequency	Fee
B. Ascendon Evolved Customers for up to ***** ******* (*********) Customer subscribers (Note 2) (Note 3) (Note 4)(Note 11)

3.  For clarification purposes, the one-time Perpetual License and the annual Access Maintenance and Support Fees in Section 2 of this Amendment in the above table, shall be invoiced commencing as of Customer's ******** **** invoice for the Additional Event Manager Capacity.  For purposes of this ***** ****’* ****** Access Maintenance and Support Fee, such ****** fee shall be prorated to reflect the amount applicable for the period ******** **** through ********* **** (i.e., $********). Beginning ******* **** and ******** thereafter through the term of the Agreement, the Access Maintenance and Support Fee for this *** ******* (*********) additional Customer subscribers capacity shall be invoiced for the respective ************ period along with the***** ******* (*********) Customer subscribers capacity in accordance with the terms and conditions of the Agreement.

IN WITNESS WHEREOF the parties hereto have caused this Amendment to be executed by their duly authorized representatives.

CHARTER COMMUNICATIONS HOLDING COMPANY, LLC (“CUSTOMER”) By: Charter Communications, Inc., its Manager	CSG SYSTEMS, INC.(“CSG”)
By: /s/ Mike Ciszek	By:  /s/ Gregory L. Cannon
Name:  Mike Ciszek	Name:  Gregory L. Cannon
Title:  VP, Billing & Collections	Title:  VP & Chief Compliance Officer
Date:  4/15/16	Date:  4/19/16

EX-10.25CA

Pages where confidential treatment has been requested are stamped “Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission,” and places where information has been redacted have been marked with (***).

Exhibit 10.25CA

EIGHTY-SIXTH AMENDMENT

TO THE

AMENDED AND RESTATED

CSG MASTER SUBSCRIBER MANAGEMENT SYSTEM AGREEMENT

BETWEEN

csg SYSTEMS, INC.

AND

CHARTER COMMUNICATIONS HOLDING COMPANY, LLC

This EIGHTY-sixTH AMENDMENT (the “Amendment”) is made by and between CSG Systems, Inc. (“CSG”) and Charter Communications Holding Company, LLC (“Customer”). The effective date of this Amendment is the date last signed below (the "Effective Date").  CSG and Customer entered into that certain Amended and Restated CSG Master Subscriber Management System Agreement (CSG document no. 2298875) dated February 9, 2009, as amended (the “Agreement”), and now desire to further amend the Agreement in accordance with the terms and conditions set forth in this Amendment. If the terms and conditions set forth in this Amendment shall be in conflict with the Agreement, the terms and conditions of this Amendment shall control. Any terms in initial capital letters or all capital letters used as a defined term but not defined in this Amendment shall have the meaning set forth in the Agreement. Upon execution of this Amendment by the Parties, any subsequent reference to the Agreement between the Parties shall mean the Agreement as amended by this Amendment. Except as amended by this Amendment, the terms and conditions set forth in the Agreement shall continue in full force and effect according to their terms.

1.  Effective as of June 1, 2016, and pursuant to notice timely provided by Customer and received by CSG, Customer desires to decrease and CSG agrees to decrease the number of Web Enabled Advanced Customer Service Representative® (Web Enabled ACSR®) licenses from *** ******** ************ (*****) to **** ******* (***) pursuant to the terms and conditions of the Agreement.  As a result, for the fees set forth in Schedule F to the Agreement, the number of Customer’s Web Enabled ACSR® licenses shall decrease such that the total of Customer’s Web Enabled ACSR® licenses is **** ******* (***).  For purposes of clarification, such decrease will include the *********** (**) Web Enabled ACSR® licenses previously provided ** ** **** to Customer pursuant to that certain Sixty-ninth Amendment, effective as of March 18, 2015 (CSG document no. 4104400).

IN WITNESS WHEREOF the parties hereto have caused this Amendment to be executed by their duly authorized representatives.

CHARTER COMMUNICATIONS HOLDING COMPANY, LLC (“CUSTOMER”) By: Charter Communications, Inc., its Manager	CSG SYSTEMS, INC.(“CSG”)
By: /s/ Mike Ciszek	By:  /s/ Gregory L. Cannon
Name:  Mike Ciszek	Name:  Gregory L. Cannon
Title:  VP, Billing & Collections	Title:  VP & Chief Compliance Officer
Date:  4-15-16	Date:  4/20/16

EX-10.25CB

Pages where confidential treatment has been requested are stamped “Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission,” and places where information has been redacted have been marked with (***).

Exhibit 10.25CB

EIGHTY-SEVENTH AMENDMENT

TO

AMENDED AND RESTATED

CSG MASTER SUBSCRIBER MANAGEMENT SYSTEM AGREEMENT

BETWEEN

CSG SYSTEMS, INC.

AND

CHARTER COMMUNICATIONS HOLDING COMPANY, LLC

This Eighty-seventh Amendment (the “Amendment”) is made by and between CSG Systems, Inc., a Delaware corporation (“CSG”), and Charter Communications Holding Company, LLC, a Delaware limited liability company (“Customer”).  CSG and Customer entered into that certain Amended and Restated CSG Master Subscriber Management System Agreement dated February 9, 2009, as amended (the “Agreement”), and now desire to further amend the Agreement in accordance with the terms and conditions set forth in this Amendment.  If the terms and conditions set forth in this Amendment shall be in conflict with the Agreement, the terms and conditions of this Amendment shall control.  Any terms in initial capital letters or all capital letters used as a defined term but not defined in this Amendment shall have the meaning set forth in the Agreement.  Upon execution of this Amendment by the parties, any subsequent reference to the Agreement between the parties shall mean the Agreement as amended by this Amendment.  Except as amended by this Amendment, the terms and conditions set forth in the Agreement shall continue in full force and effect according to their terms.

CSG and Customer agree to the following as of the Effective Date (defined below):

1.  Pursuant to the Ninth Amendment to the Agreement executed by CSG and Customer dated January 10, 2010 (CSG document no. 2301479) (the "Ninth Amendment"), Customer has requested and CSG has agreed to provide an ****** Prepaid Volume, No Attachments Precision eMail® bundle at the ********** bundle level.  

2.  Therefore, pursuant to Schedule F of the Agreement and for the fees provided therein, CSG shall provide the ****** Prepaid Volume, No Attachments Precision eMail bundle to Customer, commencing as of the Effective Date.

THIS AMENDMENT is executed on the days and year last signed below to be effective as of the date last signed below (the "Effective Date").

CHARTER COMMUNICATIONS HOLDING COMPANY, LLC (“CUSTOMER”) By: Charter Communications, Inc., its Manager	CSG SYSTEMS, INC.(“CSG”)
By: /s/ Mike Ciszek	By:  /s/ Gregory L. Cannon
Name:  Mike Ciszek	Name:  Gregory L. Cannon
Title:  VP, Billing & Collections	Title:  VP & Chief Compliance Officer
Date:  6/8/16	Date:  6-9-16

EX-10.25CC

Pages where confidential treatment has been requested are stamped “Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission,” and places where information has been redacted have been marked with (***).

Exhibit 10.25CC

EIGHTY-EIGHTH AMENDMENT

TO

AMENDED AND RESTATED

CSG MASTER SUBSCRIBER MANAGEMENT SYSTEM AGREEMENT

BETWEEN

CSG SYSTEMS, INC.

AND

CHARTER COMMUNICATIONS HOLDING COMPANY, LLC

This Eighty-eighth Amendment (the “Amendment”) is made by and between CSG Systems, Inc., a Delaware corporation (“CSG”), and Charter Communications Holding Company, LLC, a Delaware limited liability company (“Customer”).  CSG and Customer entered into that certain Amended and Restated CSG Master Subscriber Management System Agreement dated February 9, 2009, as amended (the “Agreement”), and now desire to further amend the Agreement in accordance with the terms and conditions set forth in this Amendment.  If the terms and conditions set forth in this Amendment shall be in conflict with the Agreement, the terms and conditions of this Amendment shall control.  Any terms in initial capital letters or all capital letters used as a defined term but not defined in this Amendment shall have the meaning set forth in the Agreement.  Upon execution of this Amendment by the parties, any subsequent reference to the Agreement between the parties shall mean the Agreement as amended by this Amendment.  Except as amended by this Amendment, the terms and conditions set forth in the Agreement shall continue in full force and effect according to their terms.

CSG and Customer agree to the following as of the Effective Date (defined below):

1.  Customer agrees to purchase and CSG agrees to provide an additional fifty (50) Vantage User IDs/Sessions.  Accordingly, pursuant to the terms of the Eighth Amendment to the Agreement dated January 5, 2010 (CSG document no. 2301676), the Twenty-fifth Amendment dated March 12, 2012 (CSG document no. 2311963), the Thirty-second Amendment dated August 8, 2012 (CSG document no.  2313710), the Thirty-ninth Amendment dated June 7, 2013 (CSG document no. 2502779), the Forty-ninth Amendment dated June 13, 2014 (CSG document no. 2506656), the Fifty-first Amendment dated July 24, 2014 (CSG document no. 2507373),  the Fifty-fifth Amendment dated October 16, 2014 (CSG document no. 2508276), the Seventy-first Amendment dated April 24, 2015 (CSG document no.4105376), the Seventy-fourth Amendment dated June 5, 2015 (CSG document no. 4105523), and this Amendment to the Agreement, the number of Vantage User IDs/Sessions will be increased from ***** ******* ******** (***) to ***** ******* *********** (***) and Customer shall be invoiced accordingly.

THIS AMENDMENT is executed on the days and year last signed below to be effective as of the date last signed below (the "Effective Date").

CHARTER COMMUNICATIONS HOLDING COMPANY, LLC (“CUSTOMER”) By: Charter Communications, Inc., its Manager	CSG SYSTEMS, INC.(“CSG”)
By: /s/ Mike Ciszek	By:  /s/ Joseph T. Ruble
Name:  Mike Ciszek	Name:  Joseph T. Ruble
Title:  VP, Billing & Collections	Title:  EVP, CAO & General Counsel
Date:  5/26/16	Date:  31 May 2016

EX-31.01

EXHIBIT 31.01

CERTIFICATIONS PURSUANT TO

SECTION 302

OF THE SARBANES-OXLEY ACT OF 2002

I, Bret C. Griess, certify that:

1. I have reviewed this report on Form 10-Q of CSG Systems International, Inc.;

2. Based on my knowledge, this report does not contain any untrue statement of a material fact or omit to state a material fact necessary to make the statements made, in light of the circumstances under which such statements were made, not misleading with respect to the period covered by this report;

3. Based on my knowledge, the financial statements, and other financial information included in this report, fairly present in all material respects the financial condition, results of operations and cash flows of the registrant as of, and for, the periods presented in this report;

4. The registrant’s other certifying officer and I are responsible for establishing and maintaining disclosure controls and procedures (as defined in Exchange Act Rules 13a-15(e) and 15d-15(e)) and internal control over financial reporting (as defined in Exchange Act Rules 13a-15(f) and 15d-15(f)) for the registrant and have:

(a) Designed such disclosure controls and procedures, or caused such disclosure controls and procedures to be designed under our supervision, to ensure that material information relating to the registrant, including its consolidated subsidiaries, is made known to us by others within those entities, particularly during the period in which this report is being prepared;

(b) Designed such internal control over financial reporting, or caused such internal control over financial reporting to be designed under our supervision, to provide reasonable assurance regarding the reliability of financial reporting and the preparation of financial statements for external purposes in accordance with generally accepted accounting principles;

(c) Evaluated the effectiveness of the registrant’s disclosure controls and procedures and presented in this report our conclusions about the effectiveness of the disclosure controls and procedures, as of the end of the period covered by this report based on such evaluation; and

(d) Disclosed in this report any change in the registrant’s internal control over financial reporting that occurred during the registrant’s most recent fiscal quarter (the registrant’s fourth fiscal quarter in the case of an annual report) that has materially affected, or is reasonably likely to materially affect, the registrant’s internal control over financial reporting; and

5. The registrant’s other certifying officer and I have disclosed, based on our most recent evaluation of internal control over financial reporting, to the registrant’s auditors and the audit committee of the registrant’s board of directors (or persons performing the equivalent functions):

(a) All significant deficiencies and material weaknesses in the design or operation of internal control over financial reporting which are reasonably likely to adversely affect the registrant’s ability to record, process, summarize and report financial information; and

(b) Any fraud, whether or not material, that involves management or other employees who have a significant role in the registrant’s internal control over financial reporting.

Date: August 3, 2016	/s/ Bret C. Griess
	Bret C. Griess
	President and Chief Executive Officer

EX-31.02

EXHIBIT 31.02

CERTIFICATIONS PURSUANT TO

SECTION 302

OF THE SARBANES-OXLEY ACT OF 2002

I, Randy R. Wiese, certify that:

1. I have reviewed this report on Form 10-Q of CSG Systems International, Inc.;

2. Based on my knowledge, this report does not contain any untrue statement of a material fact or omit to state a material fact necessary to make the statements made, in light of the circumstances under which such statements were made, not misleading with respect to the period covered by this report;

3. Based on my knowledge, the financial statements, and other financial information included in this report, fairly present in all material respects the financial condition, results of operations and cash flows of the registrant as of, and for, the periods presented in this report;

4. The registrant’s other certifying officer and I are responsible for establishing and maintaining disclosure controls and procedures (as defined in Exchange Act Rules 13a-15(e) and 15d-15(e)) and internal control over financial reporting (as defined in Exchange Act Rules 13a-15(f) and 15d-15(f)) for the registrant and have:

(a) Designed such disclosure controls and procedures, or caused such disclosure controls and procedures to be designed under our supervision, to ensure that material information relating to the registrant, including its consolidated subsidiaries, is made known to us by others within those entities, particularly during the period in which this report is being prepared;

(b) Designed such internal control over financial reporting, or caused such internal control over financial reporting to be designed under our supervision, to provide reasonable assurance regarding the reliability of financial reporting and the preparation of financial statements for external purposes in accordance with generally accepted accounting principles;

(c) Evaluated the effectiveness of the registrant’s disclosure controls and procedures and presented in this report our conclusions about the effectiveness of the disclosure controls and procedures, as of the end of the period covered by this report based on such evaluation; and

(d) Disclosed in this report any change in the registrant’s internal control over financial reporting that occurred during the registrant’s most recent fiscal quarter (the registrant’s fourth fiscal quarter in the case of an annual report) that has materially affected, or is reasonably likely to materially affect, the registrant’s internal control over financial reporting; and

5. The registrant’s other certifying officer and I have disclosed, based on our most recent evaluation of internal control over financial reporting, to the registrant’s auditors and the audit committee of the registrant’s board of directors (or persons performing the equivalent functions):

(a) All significant deficiencies and material weaknesses in the design or operation of internal control over financial reporting which are reasonably likely to adversely affect the registrant’s ability to record, process, summarize and report financial information; and

(b) Any fraud, whether or not material, that involves management or other employees who have a significant role in the registrant’s internal control over financial reporting.

Date: August 3, 2016	/s/ Randy R. Wiese
	Randy R. Wiese
	Executive Vice President and Chief Financial Officer

EX-32.01

EXHIBIT 32.01

CERTIFICATION PURSUANT TO

18 U.S.C. SECTION 1350,

AS ADOPTED PURSUANT TO

SECTION 906 OF THE SARBANES-OXLEY ACT OF 2002

The certification set forth below is being submitted in connection with the Quarterly Report on Form 10-Q (the “Report”) for the purpose of complying with Rule 13a-14(b) or Rule 15d-14(b) of the Securities Exchange Act of 1934 (the “Exchange Act”) and Section 1350 of Chapter 63 of Title 18 of the United States Code.

Bret C. Griess, the Chief Executive Officer and Randy R. Wiese, the Chief Financial Officer of CSG Systems International Inc., each certifies that, to the best of his knowledge:

(1) the Report fully complies with the requirements of Section 13(a) or 15(d) of the Exchange Act; and

(2) the information contained in the Report fairly presents, in all material respects, the financial condition and results of operations of CSG Systems International, Inc.

August 3, 2016

/s/ Bret C. Griess

Bret C. Griess

President and Chief Executive Officer

August 3, 2016

/s/ Randy R. Wiese

Randy R. Wiese

Executive Vice President and Chief Financial Officer

XML

Document and Entity Information - shares	6 Months Ended
	Jun. 30, 2016	Jul. 29, 2016
Document And Entity Information [Abstract]
Entity Registrant Name	CSG SYSTEMS INTERNATIONAL INC
Entity Central Index Key	0001005757
Document Type	10-Q
Document Period End Date	Jun. 30, 2016
Amendment Flag	false
Document Fiscal Year Focus	2016
Document Fiscal Period Focus	Q2
Trading Symbol	CSGS
Current Fiscal Year End Date	--12-31
Entity Filer Category	Large Accelerated Filer
Entity Common Stock, Shares Outstanding		32,353,999

XML

CONDENSED CONSOLIDATED BALANCE SHEETS - UNAUDITED - USD ($) $ in Thousands	Jun. 30, 2016	Dec. 31, 2015
Current assets:
Cash and cash equivalents	$ 135,117	$ 132,631
Short-term investments	151,615	108,305
Total cash, cash equivalents and short-term investments	286,732	240,936
Trade accounts receivable:
Billed, net of allowance of $3,726 and $3,600	178,914	178,854
Unbilled	34,518	41,110
Income taxes receivable	6,006	4,038
Other current assets	32,826	35,153
Total current assets	538,996	500,091
Non-current assets:
Property and equipment, net of depreciation of $118,446 and $112,282	32,748	35,992
Intangible assets	69,385	74,833
Goodwill	209,662	219,724
Deferred income taxes	12,025	17,462
Other assets	13,912	14,629
Total non-current assets	337,732	362,640
Total assets	876,728	862,731
Current liabilities:
Current portion of long-term debt, net of unamortized discounts of $1,469 and $8,632	53,603	148,868
Client deposits	32,991	33,694
Trade accounts payable	26,660	43,392
Accrued employee compensation	57,909	59,607
Deferred revenue	51,616	41,907
Income taxes payable	260	8,962
Other current liabilities	20,934	22,980
Total current liabilities	243,973	359,410
Non-current liabilities:
Long-term debt, net of unamortized discounts of $25,322 and $4,738	332,178	130,262
Deferred revenue	7,940	9,828
Income taxes payable	4,271	4,413
Deferred income taxes	50	182
Other non-current liabilities	13,143	12,791
Total non-current liabilities	357,582	157,476
Total liabilities	601,555	516,886
Current portion of long-term debt conversion obligation	33,894
Stockholders' equity:
Preferred stock, par value $.01 per share; 10,000 shares authorized; zero shares issued and outstanding
Common stock, par value $.01 per share; 100,000 shares authorized; 32,438 and 32,555 shares outstanding	673	672
Common stock warrants; 2,851 and 2,851 warrants issued and outstanding	7,310	7,310
Additional paid-in capital	396,133	503,254
Treasury stock, at cost, 34,865 and 34,601 shares	(823,963)	(814,437)
Accumulated other comprehensive income (loss):
Unrealized gain (loss) on short-term investments, net of tax	560	(97)
Cumulative foreign currency translation adjustments	(35,328)	(26,288)
Accumulated earnings	695,894	675,431
Total stockholders' equity	241,279	345,845
Total liabilities, current portion of long-term debt conversion obligation and stockholders' equity	876,728	862,731
Software
Non-current assets:
Intangible assets	31,805	35,095
Client contracts
Non-current assets:
Intangible assets	$ 37,580	$ 39,738

XML

CONDENSED CONSOLIDATED BALANCE SHEETS - UNAUDITED (Parenthetical) - USD ($) $ in Thousands	Jun. 30, 2016	Dec. 31, 2015
Trade accounts receivable-billed, allowance	$ 3,726	$ 3,600
Property and equipment, accumulated depreciation	118,446	112,282
Accumulated amortization	190,478	182,984
Current portion of long-term debt, unamortized discounts	1,469	8,632
Long-term debt, unamortized discounts	$ 25,322	$ 4,738
Preferred stock, par value	$ 0.01	$ 0.01
Preferred stock, shares authorized	10,000,000	10,000,000
Preferred stock, shares issued	0	0
Preferred stock, shares outstanding	0	0
Common stock, par value	$ 0.01	$ 0.01
Common stock, shares authorized	100,000,000	100,000,000
Common stock, shares outstanding	32,438,000	32,555,000
Common stock warrants, issued	2,851,000	2,851,000
Common stock warrants, outstanding	2,851,000	2,851,000
Treasury stock, shares	34,865,000	34,601,000
Software
Accumulated amortization	$ 99,031	$ 95,094
Client contracts
Accumulated amortization	$ 91,447	$ 87,890

XML

CONDENSED CONSOLIDATED STATEMENTS OF INCOME - UNAUDITED - USD ($) shares in Thousands, $ in Thousands	3 Months Ended		6 Months Ended
	Jun. 30, 2016	Jun. 30, 2015	Jun. 30, 2016	Jun. 30, 2015
Revenues:
Cloud and related solutions	$ 149,992	$ 141,289	$ 299,806	$ 285,122
Software and services	21,152	22,437	40,330	45,070
Maintenance	19,108	18,915	36,342	38,080
Total revenues	190,252	182,641	376,478	368,272
Cost of revenues (exclusive of depreciation, shown separately below):
Cloud and related solutions	70,195	64,767	136,428	134,027
Software and services	11,461	16,559	24,827	37,668
Maintenance	11,127	10,470	21,011	20,367
Total cost of revenues	92,783	91,796	182,266	192,062
Other operating expenses:
Research and development	24,281	25,897	47,907	51,626
Selling, general and administrative	34,980	34,572	69,031	68,014
Depreciation	3,509	3,850	7,025	7,545
Restructuring and reorganization charges	5,325	370	(416)	976
Total operating expenses	160,878	156,485	305,813	320,223
Operating income	29,374	26,156	70,665	48,049
Other income (expense):
Interest expense	(4,473)	(2,537)	(7,478)	(5,905)
Amortization of original issue discount	(1,136)	(1,547)	(2,794)	(3,063)
Interest and investment income, net	523	229	991	396
Loss on repurchase of convertible notes	(5,108)		(8,319)
Other, net	(1,895)	145	(2,686)	(320)
Total other	(12,089)	(3,710)	(20,286)	(8,892)
Income before income taxes	17,285	22,446	50,379	39,157
Income tax provision	(6,448)	(9,652)	(18,038)	(17,005)
Net income	$ 10,837	$ 12,794	$ 32,341	$ 22,152
Weighted-average shares outstanding:
Basic	30,942	30,798	30,852	31,170
Diluted	32,811	33,095	33,241	33,217
Earnings per common share:
Basic	$ 0.35	$ 0.42	$ 1.05	$ 0.71
Diluted	0.33	0.39	0.97	0.67
Cash dividends declared per common share:	$ 0.185	$ 0.175	$ 0.37	$ 0.35

XML

CONDENSED CONSOLIDATED STATEMENTS OF COMPREHENSIVE INCOME - UNAUDITED - USD ($) $ in Thousands	3 Months Ended		6 Months Ended
	Jun. 30, 2016	Jun. 30, 2015	Jun. 30, 2016	Jun. 30, 2015
Statement Of Income And Comprehensive Income [Abstract]
Net income	$ 10,837	$ 12,794	$ 32,341	$ 22,152
Other comprehensive income (loss), net of tax:
Foreign currency translation adjustments	(7,938)	7,923	(9,040)	(1,612)
Unrealized holding gains (losses) on short-term investments arising during period	(254)	3	657	6
Other comprehensive income (loss), net of tax	(8,192)	7,926	(8,383)	(1,606)
Total comprehensive income, net of tax	$ 2,645	$ 20,720	$ 23,958	$ 20,546

XML

CONDENSED CONSOLIDATED STATEMENTS OF CASH FLOWS - UNAUDITED - USD ($) $ in Thousands	6 Months Ended
	Jun. 30, 2016	Jun. 30, 2015
Cash flows from operating activities:
Net income	$ 32,341	$ 22,152
Adjustments to reconcile net income to net cash provided by operating activities-
Depreciation	7,025	7,545
Amortization	13,040	15,175
Amortization of original issue discount	2,794	3,063
Loss on short-term investments and other	3	122
Loss on repurchase of convertible notes	8,319
Gain on disposition of business operations	(6,611)
Deferred income taxes	78	(3,758)
Excess tax benefit of stock-based compensation awards	(3,440)	(1,809)
Stock-based compensation	12,086	10,473
Changes in operating assets and liabilities, net of acquired amounts:
Trade accounts receivable, net	5,705	5,398
Other current and non-current assets	(1,866)	(3,452)
Income taxes payable/receivable	(7,971)	(24)
Trade accounts payable and accrued liabilities	(18,758)	(5,635)
Deferred revenue	8,020	9,262
Net cash provided by operating activities	50,765	58,512
Cash flows from investing activities:
Purchases of property and equipment	(8,863)	(11,425)
Purchases of short-term investments	(102,110)	(73,917)
Proceeds from sale/maturity of short-term investments	61,833	94,794
Acquisition of and investments in client contracts	(4,461)	(4,526)
Proceeds from the disposition of business operations	8,850
Net cash provided by (used in) investing activities	(44,751)	4,926
Cash flows from financing activities:
Proceeds from issuance of common stock	715	740
Payment of cash dividends	(12,265)	(11,238)
Repurchase of common stock	(19,494)	(62,861)
Payments on acquired asset financing		(829)
Proceeds from long-term debt	230,000	150,000
Payments on long-term debt	(3,750)	(123,750)
Repurchase of convertible notes	(198,367)
Payments of deferred financing costs	(6,744)	(2,692)
Excess tax benefit of stock-based compensation awards	3,440	1,809
Net cash used in financing activities	(6,465)	(48,821)
Effect of exchange rate fluctuations on cash	2,937	(1,384)
Net increase in cash and cash equivalents	2,486	13,233
Cash and cash equivalents, beginning of period	132,631	81,712
Cash and cash equivalents, end of period	135,117	94,945
Cash paid during the period for-
Interest	4,619	4,343
Income taxes	$ 25,923	$ 20,761

XML

General

6 Months Ended

Jun. 30, 2016

Organization Consolidation And Presentation Of Financial Statements [Abstract]

General

1. GENERAL

We have prepared the accompanying unaudited condensed consolidated financial statements as of June 30, 2016 and December 31, 2015, and for the quarters and six months ended June 30, 2016 and 2015, in accordance with accounting principles generally accepted in the United States of America (“U.S.”) (“GAAP”) for interim financial information, and pursuant to the instructions to Form 10-Q and the rules and regulations of the Securities and Exchange Commission (the “SEC”). Accordingly, they do not include all of the information and footnotes required by GAAP for complete financial statements. In the opinion of our management, all adjustments (consisting only of normal recurring adjustments) considered necessary for a fair presentation of our financial position and operating results have been included. The unaudited Condensed Consolidated Financial Statements (the “Financial Statements”) should be read in conjunction with the Consolidated Financial Statements and notes thereto, together with Management’s Discussion and Analysis of Financial Condition and Results of Operations (“MD&A”), contained in our Annual Report on Form 10-K for the year ended December 31, 2015 (our “2015 10-K”), filed with the SEC. The results of operations for the quarter and six months ended June 30, 2016 are not necessarily indicative of the expected results for the entire year ending December 31, 2016.

XML

Summary of Significant Accounting Policies

6 Months Ended

Jun. 30, 2016

Accounting Policies [Abstract]

Summary of Significant Accounting Policies

2. SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES

Use of Estimates in Preparation of Financial Statements. The preparation of the accompanying Financial Statements in conformity with GAAP requires management to make estimates and assumptions that affect the reported amounts of assets and liabilities and disclosure of contingent assets and liabilities at the date of our Financial Statements, and the reported amounts of revenues and expenses during the reporting periods. Actual results could differ from those estimates.

Reclassifications.  Certain December 31, 2015 amounts have been reclassified to conform to the June 30, 2016 presentation, which are discussed further in the Accounting Pronouncements Adopted section below.

Cash and Cash Equivalents. We consider all highly liquid investments with original maturities of three months or less at the date of the purchase to be cash equivalents. As of June 30, 2016 and December 31, 2015, our cash equivalents consist primarily of institutional money market funds, commercial paper, and time deposits held at major banks.

As of June 30, 2016 and December 31, 2015, we had $3.7 million and $5.0 million, respectively, of restricted cash that serves to collateralize outstanding letters of credit. This restricted cash is included in cash and cash equivalents in our Condensed Consolidated Balance Sheets (“Balance Sheets” or “Balance Sheet”).

Short-term Investments and Other Financial Instruments. Our financial instruments as of June 30, 2016 and December 31, 2015 include cash and cash equivalents, short-term investments, accounts receivable, accounts payable, and debt. Because of their short maturities, the carrying amounts of cash equivalents, accounts receivable, and accounts payable approximate their fair value.

Our short-term investments and certain of our cash equivalents are considered “available-for-sale” and are reported at fair value in our Balance Sheets, with unrealized gains and losses, net of the related income tax effect, excluded from earnings and reported in a separate component of stockholders’ equity. Realized and unrealized gains and losses were not material in any period presented.

Primarily all short-term investments held by us as of June 30, 2016 and December 31, 2015 have contractual maturities of less than two years from the time of acquisition. Our short-term investments as of June 30, 2016 and December 31, 2015 consisted almost entirely of fixed income securities. Proceeds from the sale/maturity of short-term investments for the six months ended June 30, 2016 and 2015 were $61.8 million and $94.8 million, respectively.

The following table represents the fair value hierarchy based upon three levels of inputs, of which Levels 1 and 2 are considered observable and Level 3 is unobservable, for our financial assets and liabilities measured at fair value (in thousands):

	June 30, 2016						December 31, 2015
	Level 1		Level 2		Total		Level 1		Level 2		Total
Assets:
Cash equivalents:
Money market funds	$	43,029	$	—	$	43,029	$	35,730	$	—	$	35,730
Commercial paper	—		58,481		58,481		—			63,890		63,890
Short-term investments:
Corporate debt securities	—			39,435		39,435	—			31,253		31,253
Corporate equity securities		—	2,769			2,769	—		—		—
Municipal bonds	—			1,413		1,413	—			2,763		2,763
U.S. government agency bonds	—			37,273		37,273	—			16,201		16,201
Asset-backed securities	—			12,244		12,244	—			11,443		11,443
Total	$	43,029	$	151,615	$	194,644	$	35,730	$	125,550	$	161,280

Valuation inputs used to measure the fair values of our money market funds and corporate equity securities were derived from quoted market prices. The fair values of all other financial instruments are based upon pricing provided by third-party pricing services. These prices were derived from observable market inputs.

We have chosen not to measure our debt at fair value, with changes recognized in earnings each reporting period.  The following table indicates the carrying value and estimated fair value of our debt as of the indicated periods (in thousands):

	June 30, 2016				December 31, 2015
	Carrying		Fair		Carrying		Fair
	Value		Value		Value		Value
Credit agreement (carrying value including current maturities)	$	138,750	$	138,750	$	142,500	$	142,500
2010 Convertible debt (par value)		43,822		78,494		150,000		237,900
2016 Convertible debt (par value)		230,000		243,225	—		—

The fair value for our credit agreement was estimated using a discounted cash flow methodology, while the fair value for our convertible debt was estimated based upon quoted market prices or recent sales activity, both of which are considered Level 2 inputs.  See Note 4 for additional discussion regarding our convertible debt.

Accounting Pronouncements Adopted.  In April 2015, the Financial Accounting Standards Board (“FASB”) issued Accounting Standards Update (“ASU”) 2015-03, Interest-Imputation of Interest (Subtopic 835-30).  This ASU requires that debt issuance costs related to a recognized debt liability be presented in the balance sheet as a reduction from the carrying amount of that debt liability, consistent with debt discounts. This ASU is effective in fiscal years beginning after December 15, 2015 and must be applied retrospectively.  We adopted this ASU retrospectively on January 1, 2016, which resulted in the reclassification of $5.4 million of debt issuance costs from other assets to long-term debt on our December 31, 2015 Balance Sheet.

In November 2015, the FASB issued ASU 2015-17, Income Taxes (Topic 740), requiring that all deferred tax liabilities and assets be classified as noncurrent.  Prior guidance required us to record deferred tax balances as either current or non-current in accordance with the classification of the underlying attributes. This ASU is effective in fiscal years beginning after December 15, 2016, with early adoption permitted and may be applied either prospectively to all deferred tax liabilities and assets or retrospectively to all periods presented.  We adopted this ASU retrospectively on January 1, 2016, which resulted in a decrease of $18.1 million in current deferred income tax assets, an increase in non-current deferred income tax assets of $9.1 million and a decrease in non-current deferred income tax liabilities of $9.0 million on our December 31, 2015 Balance Sheet.

Accounting Pronouncement Issued But Not Yet Effective. The FASB has issued ASU 2014-09, Revenue from Contracts with Customers (Topic 606).  This ASU is a single comprehensive model which supersedes nearly all existing revenue recognition guidance under U.S. GAAP.  Under the new guidance, revenue is recognized when promised goods or services are transferred to customers in an amount that reflects the consideration that is expected to be received for those goods or services.  The ASU also requires additional disclosure about the nature, amount, timing, and uncertainty of revenue and cash flows arising from customer contracts, including significant judgments and changes in judgments and assets recognized from costs incurred to obtain or fulfill a contract. In August 2015, the FASB issued ASU 2015-14 Revenue from Contracts with Customers (Topic 606):  Deferral of the Effective Date which defers the effective date of ASU 2014-09 for one year.  The updated accounting guidance is now effective for annual and interim reporting periods in fiscal years beginning after December 15, 2017.  Early adoption is permitted.  An entity may choose to adopt this ASU either retrospectively or through a cumulative effect adjustment as of the start of the first period for which it applies the standard. We are currently in the process of evaluating the impact that this new guidance will have on our Financial Statements and our method of adoption.

In February 2016, the FASB issued ASU 2016-02, Leases (Topic 842).  This ASU requires lessees to recognize a lease liability and a right-to-use asset for all leases, including operating leases, with a term greater than twelve months on its balance sheet.  This ASU is effective in annual and interim periods in fiscal years beginning after December 15, 2018, with early adoption permitted, and requires a modified retrospective transition method.  We are currently in the process of evaluating the impact that this new guidance will have on our Financial Statements.

In March 2016, the FASB issued ASU 2016-09, Compensation – Stock Compensation (Topic 718).  This ASU simplifies several aspects of the accounting for share-based payment transactions, including the income tax consequences, classification of awards as either equity or liabilities, and classification on the statement of cash flows.  This ASU is effective for fiscal years beginning after December 15, 2016, with early adoption permitted. The methods of adoption for this ASU vary by amendment.  We are currently in the process of evaluating the impact that this new guidance will have on our Financial Statements.

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Long-Lived Assets

6 Months Ended

Jun. 30, 2016

Goodwill And Intangible Assets Disclosure [Abstract]

Long-Lived Assets

3. LONG-LIVED ASSETS

Goodwill. The changes in the carrying amount of goodwill for the six months ended June 30, 2016, were as follows (in thousands):

January 1, 2016 balance	$	219,724
Adjustments related to prior acquisitions		(30	)
Effects of changes in foreign currency exchange rates		(10,032	)
June 30, 2016 balance	$	209,662

Other Intangible Assets. Our intangible assets subject to ongoing amortization consist primarily of client contracts and software. As of June 30, 2016 and December 31, 2015, the carrying values of these assets were as follows (in thousands):

	June 30, 2016							December 31, 2015
	Gross							Gross
	Carrying		Accumulated			Net		Carrying		Accumulated			Net
	Amount		Amortization			Amount		Amount		Amortization			Amount
Client contracts	$	129,027	$	(91,447	)	$	37,580	$	127,628	$	(87,890	)	$	39,738
Software		130,836		(99,031	)		31,805		130,189		(95,094	)		35,095
Total	$	259,863	$	(190,478	)	$	69,385	$	257,817	$	(182,984	)	$	74,833

The total amortization expense related to intangible assets for the second quarters of 2016 and 2015 were $6.0 million and $6.4 million, respectively, and for the six months ended June 30, 2016 and 2015 were $11.9 million and $13.3 million, respectively. Based on the June 30, 2016 net carrying value of our intangible assets, the estimated total amortization expense for each of the five succeeding fiscal years ending December 31 are: 2016 – $23.9 million;  2017 – $19.4 million; 2018 – $14.4 million; 2019 – $10.4 million; and 2020 – $6.1 million.

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Debt

6 Months Ended

Jun. 30, 2016

Debt Disclosure [Abstract]

Debt

4. DEBT

Our long-term debt, as of June 30, 2016 and December 31, 2015, was as follows (in thousands):

	June 30,		December 31,
	2016		2015
Credit Agreement:
Term loan, due February 2020, interest at adjusted LIBOR plus 1.75% (combined rate of 2.38% at June 30, 2016)	$	138,750	$	142,500
Less - deferred financing costs		(4,111)		(4,738	)
Term loan, net of unamortized discounts		134,639		137,762
$200 million revolving loan facility, due February 2020, interest at adjusted LIBOR plus applicable margin	—		—
Convertible Notes:
2016 Convertible Notes – Senior convertible notes; due March 15, 2036; cash interest at 4.25%		230,000	—
Less – unamortized original issue discount		(15,212)	—
Less – deferred financing costs		(5,999)	—
2016 Convertible Notes, net of unamortized discounts		208,789		—
2010 Convertible Notes – Senior subordinated convertible notes; due March 1, 2017; cash interest at 3.0%		43,822		150,000
Less – unamortized original issue discount		(1,348)		(7,923	)
Less – deferred financing costs		(121)		(709	)
2010 Convertible Notes, net of unamortized discounts		42,353		141,368
Total debt, net of unamortized discounts		385,781		279,130
Current portion of long-term debt, net of unamortized discounts		(53,603)		(148,868	)
Long-term debt, net of unamortized discounts	$	332,178	$	130,262

Credit Agreement.

During the six months ended June 30, 2016, we made $3.8 million of principal repayments on our 2015 Term Loan. As of June 30, 2016, our interest rate on the 2015 Term Loan is 2.38% (adjusted LIBOR plus 1.75% per annum), effective through September 30, 2016, and our commitment fee on the unused 2015 Revolver is 0.25%.  As of June 30, 2016, we had no borrowing outstanding on our 2015 Revolver and had the entire $200.0 million available to us.    

Convertible Notes.

2016 Convertible Notes.  In March 2016, we completed an offering of $230 million of 4.25% senior convertible notes due March 15, 2036 (the “2016 Convertible Notes”) to qualified institutional buyers pursuant to Rule 144A under the Securities Act of 1933, as amended. The 2016 Convertible Notes are unsecured obligations and will pay 4.25% annual cash interest, payable semiannually in arrears on March 15 and September 15 of each year, beginning on September 15, 2016.

The 2016 Convertible Notes will be convertible at the option of the note holders upon the satisfaction of specified conditions and during certain periods. During the period from, and including, December 15, 2021 to the close of business on the business day immediately preceding March 15, 2022 and on or after December 15, 2035, holders may convert all or any portion of their 2016 Convertible Notes at the conversion rate then in effect at any time regardless of these conditions. The 2016 Convertible Notes will be convertible at an initial conversion rate of 17.4642 shares of our common stock per $1,000 principal amount of the 2016 Convertible Notes, which is equivalent to an initial conversion price of approximately $57.26 per share of our common stock. We will settle conversions of the 2016 Convertible Notes by paying or delivering, as the case may be, cash, shares of our common stock, or a combination thereof, at our election. It is our current intent and policy to settle our conversion obligations as follows:  (i) pay cash for 100% of the par value of the 2016 Convertible Notes that are converted; and (ii) to the extent the value of our conversion obligation exceeds the par value, we can satisfy the remaining conversion obligation in our common stock, cash or a combination thereof.

Holders may require CSG to repurchase the 2016 Convertible Notes for cash on each of March 15, 2022, March 15, 2026, and March 15, 2031, or upon the occurrence of a fundamental change (as defined in the Indenture) in each case at a purchase price equal to the principal amount thereof plus accrued and unpaid interest.

We may not redeem the 2016 Convertible Notes prior to March 20, 2020. On or after March 20, 2020, we may redeem for cash all or part of the 2016 Convertible Notes if the last reported sale price of our common stock has been at least 130% of the conversion price then in effect for at least 20 trading days (whether or not consecutive) during any 30 consecutive trading day period (including the last trading day of such period) ending on, and including, the trading day immediately preceding the date on which CSG provides notice of redemption. On or after March 15, 2022, we may redeem for cash all or part of the 2016 Convertible Notes regardless of the sales price condition described in the preceding sentence. In each case, the redemption price will equal the principal amount of the 2016 Convertible Notes to be redeemed, plus accrued and unpaid interest.

The Indenture related to the 2016 Convertible Notes (“Notes Indenture”) includes customary terms and covenants, including certain events of default after which the 2016 Convertible Notes may be due and payable immediately. The Notes Indenture contains customary affirmative covenants, including compliance with terms of certain other indebtedness of the Company over a defined threshold amount.

The net proceeds from the sale of the 2016 Convertible Notes were approximately $223 million after deducting the initial purchasers’ discount and estimated offering expenses payable by us. We used a portion of the net proceeds from the offering of the 2016 Convertible Notes to repurchase approximately $106 million aggregate principal amount of our 2010 Convertible Notes for $198.4 million (see additional discussion in 2010 Convertible Notes below). The remainder of the net proceeds will be used to settle the outstanding 2010 Convertible Notes.  

The original issue discount (“OID”) related to the 2016 Convertible Notes of $15.9 million, as a result of an effective interest rate of the liability component of 5.63% compared to the cash interest rate of 4.25%, is being amortized to interest expense through December 15, 2021, the first date the 2016 Convertible Notes can be put back to us by the holders.

2010 Convertible Notes.

On March 15, 2016, following completion of the sale of the 2016 Convertible Notes, we repurchased $40 million aggregate principal amount of the 2010 Convertible Notes for a total purchase price of approximately $73 million and recognized a loss on the repurchase of $3.2 million including the write-off of unamortized deferred financing costs and OID. On April 8, 2016, we repurchased approximately $66 million aggregate principal amount of the 2010 Convertible Notes for a total purchase price of approximately $126 million and recognized a loss on the repurchase in the second quarter of 2016 of $5.1 million including the write-off of unamortized deferred financing costs and OID.  As of June 30, 2016, the principal outstanding on the 2010 Convertible Notes is approximately $44 million.

As the result of our declaring a cash dividend in May 2016 (see Note 8), the previous conversion rate for the 2010 Convertible Notes of 43.8047 shares of our common stock for each $1,000 in principal amount of the 2010 Convertible Notes (equivalent to a conversion price of $22.83 per share of our common stock) has been adjusted to 43.9954 shares of our common stock for each $1,000 in principal amount of the 2010 Convertible Notes (equivalent to a conversion price of $22.73 per share of our common stock).

Prior to September 1, 2016, holders of the 2010 Convertible Notes can convert their securities at any time in the fiscal quarter following the period in which the price of our common stock trades over 130% of the conversion price for at least 20 consecutive trading days in the last 30 trading days of a fiscal quarter.  As of March 16, 2016, the closing price of our common stock exceeded 130% of the conversion price for the required period, thus allowing the 2010 Convertible Notes to be converted at the holder’s option during the quarter beginning April 1, 2016 and ending June 30, 2016.  In addition, as of June 16, 2016, the closing price of our common stock exceeded the 130% of the conversion price for the required period, thus allowing the 2010 Convertible Notes to continue to be convertible at the holder’s option through August 31, 2016.  Accordingly, as of June 30, 2016, we classified the $44 million principal amount of the 2010 Convertible Notes as a current liability and reclassified the difference between the principal amount payable in cash upon conversion and the total settlement value of the 2010 Convertible Notes, or the intrinsic value of the conversion obligation, of approximately $34 million from stockholders’ equity to current portion of long-term debt conversion obligation on our Balance Sheet.

Upon any conversion of the 2010 Convertible Notes, we will settle our conversion obligation as follows: (i) we are required to pay cash for 100% of the par value of the 2010 Convertible Notes that are converted; and (ii) to the extent the value of our conversion obligation exceeds the par value, we can satisfy the remaining conversion obligation in our common stock, cash or any combination of our common stock and cash, at our discretion.

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Restructuring and Reorganization Charges

6 Months Ended

Jun. 30, 2016

Restructuring And Related Activities [Abstract]

Restructuring and Reorganization Charges

5.  RESTRUCTURING AND REORGANIZATION CHARGES

During the second quarters of 2016 and 2015, we recorded restructuring and reorganization charges of $5.3 million and $0.4 million, respectively, and for the six months ended June 30, 2016 and 2015, we recorded restructuring and reorganization charges of ($0.4) million and $1.0 million.  

Our restructuring activities during the six months ended June 30, 2016 are primarily made up of the following:

· We reduced our workforce by approximately 50 employees, primarily in North America, as a result of organizational changes and the realignment of our workforce.  As a result, we incurred restructuring charges of $6.0 million during the six months ended June 30, 2016.

· In September 2015 we entered into an agreement (the “Agreement”) with certain former management personnel for the sale of our cyber-security business marketed under the Invotas brand.  In February 2016, this business was acquired by a third-party.  Based on the terms of the Agreement, we received additional consideration contingent upon a liquidation event, as defined in the Agreement.  This resulted in an additional gain on the sale of $6.6 million in the first quarter of 2016, which reduced restructuring and reorganization charges.

The activity in the business restructuring and reorganization reserves during the six months ended June 30, 2016 was as follows:  

	Termination			Facilities			Business
	Benefits			Abandonment			Operations			Other			Total
January 1, 2016 balance	$	1,637		$	1,357		$	—		$	—		$	2,994
Charged to expense during period		6,016			246			(6,611	)		(67	)		(416	)
Cash payments		(2,469	)		(239	)		—			—			(2,708	)
Adjustment for the gain on the disposition of business operations	—			—				6,611		—				6,611
Adjustment for asset impairment		—			(194	)		—			—			(194	)
Other	194			81			—			67				342
June 30, 2016 balance	$	5,378		$	1,251		$	—		$	—		$	6,629

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Commitments, Guarantees and Contingencies

6 Months Ended

Jun. 30, 2016

Commitments And Contingencies Disclosure [Abstract]

Commitments, Guarantees and Contingencies

6. COMMITMENTS, GUARANTEES AND CONTINGENCIES

Warranties. We generally warrant that our solutions and related offerings will conform to published specifications, or to specifications provided in an individual client arrangement, as applicable. The typical warranty period is 90 days from the date of acceptance of the solution or offering. For certain service offerings we provide a limited warranty for the duration of the services provided. We generally warrant that services will be performed in a professional and workmanlike manner. The typical remedy for breach of warranty is to correct or replace any defective deliverable, and if not possible or practical, we will accept the return of the defective deliverable and refund the amount paid under the client arrangement that is allocable to the defective deliverable. Our contracts also generally contain limitation of damages provisions in an effort to reduce our exposure to monetary damages arising from breach of warranty claims. Historically, we have incurred minimal warranty costs, and as a result, do not maintain a warranty reserve.

Product and Services Indemnifications. Our arrangements with our clients generally include an indemnification provision that will indemnify and defend a client in actions brought against the client that claim our products and/or services infringe upon a copyright, trade secret, or valid patent. Historically, we have not incurred any significant costs related to such indemnification claims, and as a result, do not maintain a reserve for such exposure.

Claims for Company Non-performance. Our arrangements with our clients typically cap our liability for breach to a specified amount of the direct damages incurred by the client resulting from the breach. From time-to-time, these arrangements may also include provisions for possible liquidated damages or other financial remedies for our non-performance, or in the case of certain of our outsourced customer care and billing solutions, provisions for damages related to service level performance requirements. The service level performance requirements typically relate to system availability and timeliness of service delivery. As of June 30, 2016, we believe we have adequate reserves, based on our historical experience, to cover any reasonably anticipated exposure as a result of our nonperformance for any past or current arrangements with our clients.

Indemnifications Related to Officers and the Board of Directors. We have agreed to indemnify members of our Board of Directors (the “Board”) and certain of our officers if they are named or threatened to be named as a party to any proceeding by reason of the fact that they acted in such capacity. We maintain directors’ and officers’ (D&O) insurance coverage to protect against such losses. We have not historically incurred any losses related to these types of indemnifications, and are not aware of any pending or threatened actions or claims against any officer or member of our Board. As a result, we have not recorded any liabilities related to such indemnifications as of June 30, 2016. In addition, as a result of the insurance policy coverage, we believe these indemnification agreements are not significant to our results of operations.

Legal Proceedings. From time-to-time, we are involved in litigation relating to claims arising out of our operations in the normal course of business.  We are not presently a party to any material pending or threatened legal proceedings.

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Earnings Per Common Share

6 Months Ended

Jun. 30, 2016

Earnings Per Share [Abstract]

Earnings Per Common Share

7. EARNINGS PER COMMON SHARE

Basic and diluted earnings per common share (“EPS”) amounts are presented on the face of the accompanying Income Statements.

No reconciliation of the basic and diluted EPS numerators is necessary as net income is used as the numerators for all periods presented. The reconciliation of the basic and diluted EPS denominators related to the common shares is included in the following table (in thousands):

	Quarter Ended				Six Months Ended
	June 30,				June 30,
	2016		2015		2016		2015
Basic weighted-average common shares		30,942		30,798		30,852		31,170
Dilutive effect of restricted common stock		602	564			667	610
Dilutive effect of 2010 Convertible Notes		907		1,605		1,403		1,349
Dilutive effect of Stock Warrants		360	128			319	88
Diluted weighted-average common shares		32,811		33,095		33,241		33,217

The Convertible Notes have a dilutive effect only in those quarterly periods in which our average stock price exceeds the current effective conversion price (see Note 4).

The Stock Warrants have a dilutive effect only in those quarterly periods in which our average stock price exceeds the exercise price of $26.68 per warrant (under the treasury stock method), and are not subject to performance vesting conditions (see Note 8).  

Potentially dilutive common shares related to non-participating unvested restricted stock excluded from the computation of diluted EPS, as the effect was antidilutive, were not material in any period presented.    

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Stockholders' Equity and Equity Compensation Plans

6 Months Ended

Jun. 30, 2016

Stockholders Equity Note [Abstract]

Stockholders' Equity and Equity Compensation Plans

8. STOCKHOLDERS’ EQUITY AND EQUITY COMPENSATION PLANS

Stock Repurchase Program. We currently have a stock repurchase program, approved by our Board, authorizing us to repurchase our common stock from time-to-time as market and business conditions warrant (the “Stock Repurchase Program”). During the six months ended June 30, 2016 and 2015 we repurchased 0.3 million shares of our common stock for $9.5 million (weighted-average price of $36.07 per share) and 0.3 million shares of our common stock for $7.0 million (weighted-average price of $27.06 per share), respectively, under a SEC Rule 10b5-1 Plan.  

As of June 30, 2016, the total remaining number of shares available for repurchase under the Stock Repurchase Program totaled 6.8 million shares.

Stock Repurchases for Tax Withholdings. In addition to the above mentioned stock repurchases, during the six months ended June 30, 2016 and 2015, we repurchased and then cancelled 0.3 million shares of common stock for $10.0 million and 0.2 million shares of common stock for $5.9 million, respectively, in connection with minimum tax withholding requirements resulting from the vesting of restricted common stock under our stock incentive plans.

CashDividends.  During the second quarter of 2016, the Board approved a quarterly cash dividend of $0.185 per share of common stock, totaling $6.0 million. During the second quarter of 2015, the Board approved a quarterly cash dividend of $0.175 per share of common stock, totaling $5.7 million.  Dividends declared for the six months ended June 30, 2016 and 2015 totaled $12.0 million and $11.5 million, respectively.

Warrants.  In 2014, in conjunction with the execution of an amendment to our current agreement with Comcast Corporation (“Comcast”), we issued stock warrants (the “Warrant Agreement”) for the right to purchase up to approximately 2.9 million shares of our common stock (the “Stock Warrants”) as an additional incentive for Comcast to convert new customer accounts onto our Advanced Convergent Platform (“ACP”). The Stock Warrants have a 10-year term and an exercise price of $26.68 per warrant.  As of June 30, 2016, approximately 1.0 million Stock Warrants have vested.         

Upon vesting, the Stock Warrants are recorded as a client incentive asset with the corresponding offset to stockholders’ equity.  The client incentive asset related to the Stock Warrants is amortized as a reduction in cloud and related solutions revenues over the remaining term of the Comcast amended agreement.  As of June 30, 2016, we recorded a client incentive asset related to these Stock Warrants of $7.3 million and have amortized $2.7 million as a reduction in cloud and related solutions revenues.  

The remaining unvested Stock Warrants will be accounted for as client incentive assets in the period the performance conditions necessary for vesting have been met.  As of June 30, 2016, none of the Stock Warrants had been exercised.

Stock-Based Awards. A summary of our unvested restricted common stock activity during the second quarter is as follows (shares in thousands):

	Quarter Ended					Six Months Ended
	June 30, 2016					June 30, 2016
	Shares			Weighted- Average Grant Date Fair Value		Shares			Weighted- Average Grant Date Fair Value
Unvested awards, beginning		1,794		$	30.35		2,124		$	26.03
Awards granted		23			42.72		484			38.78
Awards forfeited/cancelled		(45	)		29.67		(163	)		28.61
Awards vested		(28	)		31.23		(701	)		23.10
Unvested awards, ending		1,744		$	30.51		1,744		$	30.51

Included in the awards granted during the six months ended June 30, 2016, are performance-based awards for 0.1 million restricted common stock shares issued to members of executive management, which vest in equal installments over three years upon meeting either pre-established financial performance objectives or pre-established total shareholder return objectives. The performance-based awards become fully vested upon a change in control, as defined, and the subsequent involuntary termination of employment.

All other restricted common stock shares granted during the quarter and six months ended June 30, 2016 are time-based awards, which vest annually primarily over four years with no restrictions other than the passage of time. Certain shares of the restricted common stock become fully vested upon a change in control, as defined, and the subsequent involuntary termination of employment.

We recorded stock-based compensation expense for the second quarters of 2016 and 2015 of $5.6 million and $5.4 million, respectively, and for the six months ended June 30, 2016 and 2015 of $12.1 million and $10.5 million, respectively.

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Summary of Significant Accounting Policies (Policies)

6 Months Ended

Jun. 30, 2016

Use of Estimates in Preparation of Financial Statements

Use of Estimates in Preparation of Financial Statements. The preparation of the accompanying Financial Statements in conformity with GAAP requires management to make estimates and assumptions that affect the reported amounts of assets and liabilities and disclosure of contingent assets and liabilities at the date of our Financial Statements, and the reported amounts of revenues and expenses during the reporting periods. Actual results could differ from those estimates.

Reclassifications

Reclassifications.  Certain December 31, 2015 amounts have been reclassified to conform to the June 30, 2016 presentation, which are discussed further in the Accounting Pronouncements Adopted section below.

Cash and Cash Equivalents

Cash and Cash Equivalents. We consider all highly liquid investments with original maturities of three months or less at the date of the purchase to be cash equivalents. As of June 30, 2016 and December 31, 2015, our cash equivalents consist primarily of institutional money market funds, commercial paper, and time deposits held at major banks.

As of June 30, 2016 and December 31, 2015, we had $3.7 million and $5.0 million, respectively, of restricted cash that serves to collateralize outstanding letters of credit. This restricted cash is included in cash and cash equivalents in our Condensed Consolidated Balance Sheets (“Balance Sheets” or “Balance Sheet”).

Short-term Investments and Other Financial Instruments

Short-term Investments and Other Financial Instruments. Our financial instruments as of June 30, 2016 and December 31, 2015 include cash and cash equivalents, short-term investments, accounts receivable, accounts payable, and debt. Because of their short maturities, the carrying amounts of cash equivalents, accounts receivable, and accounts payable approximate their fair value.

Our short-term investments and certain of our cash equivalents are considered “available-for-sale” and are reported at fair value in our Balance Sheets, with unrealized gains and losses, net of the related income tax effect, excluded from earnings and reported in a separate component of stockholders’ equity. Realized and unrealized gains and losses were not material in any period presented.

Primarily all short-term investments held by us as of June 30, 2016 and December 31, 2015 have contractual maturities of less than two years from the time of acquisition. Our short-term investments as of June 30, 2016 and December 31, 2015 consisted almost entirely of fixed income securities. Proceeds from the sale/maturity of short-term investments for the six months ended June 30, 2016 and 2015 were $61.8 million and $94.8 million, respectively.

The following table represents the fair value hierarchy based upon three levels of inputs, of which Levels 1 and 2 are considered observable and Level 3 is unobservable, for our financial assets and liabilities measured at fair value (in thousands):

	June 30, 2016						December 31, 2015
	Level 1		Level 2		Total		Level 1		Level 2		Total
Assets:
Cash equivalents:
Money market funds	$	43,029	$	—	$	43,029	$	35,730	$	—	$	35,730
Commercial paper	—		58,481		58,481		—			63,890		63,890
Short-term investments:
Corporate debt securities	—			39,435		39,435	—			31,253		31,253
Corporate equity securities		—	2,769			2,769	—		—		—
Municipal bonds	—			1,413		1,413	—			2,763		2,763
U.S. government agency bonds	—			37,273		37,273	—			16,201		16,201
Asset-backed securities	—			12,244		12,244	—			11,443		11,443
Total	$	43,029	$	151,615	$	194,644	$	35,730	$	125,550	$	161,280

Valuation inputs used to measure the fair values of our money market funds and corporate equity securities were derived from quoted market prices. The fair values of all other financial instruments are based upon pricing provided by third-party pricing services. These prices were derived from observable market inputs.

We have chosen not to measure our debt at fair value, with changes recognized in earnings each reporting period.  The following table indicates the carrying value and estimated fair value of our debt as of the indicated periods (in thousands):

	June 30, 2016				December 31, 2015
	Carrying		Fair		Carrying		Fair
	Value		Value		Value		Value
Credit agreement (carrying value including current maturities)	$	138,750	$	138,750	$	142,500	$	142,500
2010 Convertible debt (par value)		43,822		78,494		150,000		237,900
2016 Convertible debt (par value)		230,000		243,225	—		—

The fair value for our credit agreement was estimated using a discounted cash flow methodology, while the fair value for our convertible debt was estimated based upon quoted market prices or recent sales activity, both of which are considered Level 2 inputs.  See Note 4 for additional discussion regarding our convertible debt.

Accounting Pronouncements Adopted

Accounting Pronouncements

Accounting Pronouncements Adopted.  In April 2015, the Financial Accounting Standards Board (“FASB”) issued Accounting Standards Update (“ASU”) 2015-03, Interest-Imputation of Interest (Subtopic 835-30).  This ASU requires that debt issuance costs related to a recognized debt liability be presented in the balance sheet as a reduction from the carrying amount of that debt liability, consistent with debt discounts. This ASU is effective in fiscal years beginning after December 15, 2015 and must be applied retrospectively.  We adopted this ASU retrospectively on January 1, 2016, which resulted in the reclassification of $5.4 million of debt issuance costs from other assets to long-term debt on our December 31, 2015 Balance Sheet.

In November 2015, the FASB issued ASU 2015-17, Income Taxes (Topic 740), requiring that all deferred tax liabilities and assets be classified as noncurrent.  Prior guidance required us to record deferred tax balances as either current or non-current in accordance with the classification of the underlying attributes. This ASU is effective in fiscal years beginning after December 15, 2016, with early adoption permitted and may be applied either prospectively to all deferred tax liabilities and assets or retrospectively to all periods presented.  We adopted this ASU retrospectively on January 1, 2016, which resulted in a decrease of $18.1 million in current deferred income tax assets, an increase in non-current deferred income tax assets of $9.1 million and a decrease in non-current deferred income tax liabilities of $9.0 million on our December 31, 2015 Balance Sheet.

Accounting Pronouncements Issued But Not Yet Effective

Accounting Pronouncements

Accounting Pronouncement Issued But Not Yet Effective. The FASB has issued ASU 2014-09, Revenue from Contracts with Customers (Topic 606).  This ASU is a single comprehensive model which supersedes nearly all existing revenue recognition guidance under U.S. GAAP.  Under the new guidance, revenue is recognized when promised goods or services are transferred to customers in an amount that reflects the consideration that is expected to be received for those goods or services.  The ASU also requires additional disclosure about the nature, amount, timing, and uncertainty of revenue and cash flows arising from customer contracts, including significant judgments and changes in judgments and assets recognized from costs incurred to obtain or fulfill a contract. In August 2015, the FASB issued ASU 2015-14 Revenue from Contracts with Customers (Topic 606):  Deferral of the Effective Date which defers the effective date of ASU 2014-09 for one year.  The updated accounting guidance is now effective for annual and interim reporting periods in fiscal years beginning after December 15, 2017.  Early adoption is permitted.  An entity may choose to adopt this ASU either retrospectively or through a cumulative effect adjustment as of the start of the first period for which it applies the standard. We are currently in the process of evaluating the impact that this new guidance will have on our Financial Statements and our method of adoption.

In February 2016, the FASB issued ASU 2016-02, Leases (Topic 842).  This ASU requires lessees to recognize a lease liability and a right-to-use asset for all leases, including operating leases, with a term greater than twelve months on its balance sheet.  This ASU is effective in annual and interim periods in fiscal years beginning after December 15, 2018, with early adoption permitted, and requires a modified retrospective transition method.  We are currently in the process of evaluating the impact that this new guidance will have on our Financial Statements.

In March 2016, the FASB issued ASU 2016-09, Compensation – Stock Compensation (Topic 718).  This ASU simplifies several aspects of the accounting for share-based payment transactions, including the income tax consequences, classification of awards as either equity or liabilities, and classification on the statement of cash flows.  This ASU is effective for fiscal years beginning after December 15, 2016, with early adoption permitted. The methods of adoption for this ASU vary by amendment.  We are currently in the process of evaluating the impact that this new guidance will have on our Financial Statements.

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Summary of Significant Accounting Policies (Tables)

6 Months Ended

Jun. 30, 2016

Accounting Policies [Abstract]

Fair Value Measurements

The following table represents the fair value hierarchy based upon three levels of inputs, of which Levels 1 and 2 are considered observable and Level 3 is unobservable, for our financial assets and liabilities measured at fair value (in thousands):

	June 30, 2016						December 31, 2015
	Level 1		Level 2		Total		Level 1		Level 2		Total
Assets:
Cash equivalents:
Money market funds	$	43,029	$	—	$	43,029	$	35,730	$	—	$	35,730
Commercial paper	—		58,481		58,481		—			63,890		63,890
Short-term investments:
Corporate debt securities	—			39,435		39,435	—			31,253		31,253
Corporate equity securities		—	2,769			2,769	—		—		—
Municipal bonds	—			1,413		1,413	—			2,763		2,763
U.S. government agency bonds	—			37,273		37,273	—			16,201		16,201
Asset-backed securities	—			12,244		12,244	—			11,443		11,443
Total	$	43,029	$	151,615	$	194,644	$	35,730	$	125,550	$	161,280

Carrying Value and Estimated Fair Value of Debt

We have chosen not to measure our debt at fair value, with changes recognized in earnings each reporting period.  The following table indicates the carrying value and estimated fair value of our debt as of the indicated periods (in thousands):

	June 30, 2016				December 31, 2015
	Carrying		Fair		Carrying		Fair
	Value		Value		Value		Value
Credit agreement (carrying value including current maturities)	$	138,750	$	138,750	$	142,500	$	142,500
2010 Convertible debt (par value)		43,822		78,494		150,000		237,900
2016 Convertible debt (par value)		230,000		243,225	—		—

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Long-Lived Assets (Tables)

6 Months Ended

Jun. 30, 2016

Goodwill And Intangible Assets Disclosure [Abstract]

Summary of Changes In Carrying Amount of Goodwill

Goodwill. The changes in the carrying amount of goodwill for the six months ended June 30, 2016, were as follows (in thousands):

January 1, 2016 balance	$	219,724
Adjustments related to prior acquisitions		(30	)
Effects of changes in foreign currency exchange rates		(10,032	)
June 30, 2016 balance	$	209,662

Summary of Carrying Value of Assets

Other Intangible Assets. Our intangible assets subject to ongoing amortization consist primarily of client contracts and software. As of June 30, 2016 and December 31, 2015, the carrying values of these assets were as follows (in thousands):

	June 30, 2016							December 31, 2015
	Gross							Gross
	Carrying		Accumulated			Net		Carrying		Accumulated			Net
	Amount		Amortization			Amount		Amount		Amortization			Amount
Client contracts	$	129,027	$	(91,447	)	$	37,580	$	127,628	$	(87,890	)	$	39,738
Software		130,836		(99,031	)		31,805		130,189		(95,094	)		35,095
Total	$	259,863	$	(190,478	)	$	69,385	$	257,817	$	(182,984	)	$	74,833

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Debt (Tables)

6 Months Ended

Jun. 30, 2016

Debt Disclosure [Abstract]

Long-Term Debt

Our long-term debt, as of June 30, 2016 and December 31, 2015, was as follows (in thousands):

	June 30,		December 31,
	2016		2015
Credit Agreement:
Term loan, due February 2020, interest at adjusted LIBOR plus 1.75% (combined rate of 2.38% at June 30, 2016)	$	138,750	$	142,500
Less - deferred financing costs		(4,111)		(4,738	)
Term loan, net of unamortized discounts		134,639		137,762
$200 million revolving loan facility, due February 2020, interest at adjusted LIBOR plus applicable margin	—		—
Convertible Notes:
2016 Convertible Notes – Senior convertible notes; due March 15, 2036; cash interest at 4.25%		230,000	—
Less – unamortized original issue discount		(15,212)	—
Less – deferred financing costs		(5,999)	—
2016 Convertible Notes, net of unamortized discounts		208,789		—
2010 Convertible Notes – Senior subordinated convertible notes; due March 1, 2017; cash interest at 3.0%		43,822		150,000
Less – unamortized original issue discount		(1,348)		(7,923	)
Less – deferred financing costs		(121)		(709	)
2010 Convertible Notes, net of unamortized discounts		42,353		141,368
Total debt, net of unamortized discounts		385,781		279,130
Current portion of long-term debt, net of unamortized discounts		(53,603)		(148,868	)
Long-term debt, net of unamortized discounts	$	332,178	$	130,262

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Restructuring and Reorganization Charges (Tables)

6 Months Ended

Jun. 30, 2016

Restructuring And Related Activities [Abstract]

Restructuring and Reorganization Charges

The activity in the business restructuring and reorganization reserves during the six months ended June 30, 2016 was as follows:  

	Termination			Facilities			Business
	Benefits			Abandonment			Operations			Other			Total
January 1, 2016 balance	$	1,637		$	1,357		$	—		$	—		$	2,994
Charged to expense during period		6,016			246			(6,611	)		(67	)		(416	)
Cash payments		(2,469	)		(239	)		—			—			(2,708	)
Adjustment for the gain on the disposition of business operations	—			—				6,611		—				6,611
Adjustment for asset impairment		—			(194	)		—			—			(194	)
Other	194			81			—			67				342
June 30, 2016 balance	$	5,378		$	1,251		$	—		$	—		$	6,629

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Earnings Per Common Share (Tables)

6 Months Ended

Jun. 30, 2016

Earnings Per Share [Abstract]

Reconciliation of the Basic and Diluted EPS Denominators

The reconciliation of the basic and diluted EPS denominators related to the common shares is included in the following table (in thousands):

	Quarter Ended				Six Months Ended
	June 30,				June 30,
	2016		2015		2016		2015
Basic weighted-average common shares		30,942		30,798		30,852		31,170
Dilutive effect of restricted common stock		602	564			667	610
Dilutive effect of 2010 Convertible Notes		907		1,605		1,403		1,349
Dilutive effect of Stock Warrants		360	128			319	88
Diluted weighted-average common shares		32,811		33,095		33,241		33,217

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Stockholders' Equity and Equity Compensation Plans (Tables)

6 Months Ended

Jun. 30, 2016

Stockholders Equity Note [Abstract]

Summary of Unvested Restricted Common Stock Activity

Stock-Based Awards. A summary of our unvested restricted common stock activity during the second quarter is as follows (shares in thousands):

	Quarter Ended					Six Months Ended
	June 30, 2016					June 30, 2016
	Shares			Weighted- Average Grant Date Fair Value		Shares			Weighted- Average Grant Date Fair Value
Unvested awards, beginning		1,794		$	30.35		2,124		$	26.03
Awards granted		23			42.72		484			38.78
Awards forfeited/cancelled		(45	)		29.67		(163	)		28.61
Awards vested		(28	)		31.23		(701	)		23.10
Unvested awards, ending		1,744		$	30.51		1,744		$	30.51

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Summary of Significant Accounting Policies (Details Textual) - USD ($) $ in Thousands	6 Months Ended		12 Months Ended
	Jun. 30, 2016	Jun. 30, 2015	Dec. 31, 2015
Summary of Significant Accounting Policies [Line Items]
Restricted cash	$ 3,700		$ 5,000
Proceeds from sale/maturity of short-term investments	61,833	$ 94,794
Increase in non-current deferred income tax assets	12,025		17,462
Decrease in non-current deferred income tax liabilities	$ (50)		(182)
Reclassification of Debt Issuance Costs From Other Assets to Long Term Debt | ASU 2015-03
Summary of Significant Accounting Policies [Line Items]
Deferred issuance costs			5,400
Reclassification of Deferred Tax Assets Liabilities From Current to Non-Current | ASU 2015-17
Summary of Significant Accounting Policies [Line Items]
Decrease in current deferred income tax assets			(18,100)
Increase in non-current deferred income tax assets			9,100
Decrease in non-current deferred income tax liabilities			$ (9,000)
Maximum
Summary of Significant Accounting Policies [Line Items]
Short-term investment contractual maturities	2 years		2 years

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Summary of Significant Accounting Policies - Fair Value Measurements (Details) - USD ($) $ in Thousands	Jun. 30, 2016	Dec. 31, 2015
Assets:
Assets fair value	$ 194,644	$ 161,280
Level 1
Assets:
Assets fair value	43,029	35,730
Level 2
Assets:
Assets fair value	151,615	125,550
Cash equivalents | Money Market Funds
Assets:
Assets fair value	43,029	35,730
Cash equivalents | Commercial Paper
Assets:
Assets fair value	58,481	63,890
Cash equivalents | Level 1 | Money Market Funds
Assets:
Assets fair value	43,029	35,730
Cash equivalents | Level 2 | Commercial Paper
Assets:
Assets fair value	58,481	63,890
Short-term Investments | Corporate Debt Securities
Assets:
Assets fair value	39,435	31,253
Short-term Investments | Corporate Equity Securities
Assets:
Assets fair value	2,769
Short-term Investments | U.S. Government Agency Bonds
Assets:
Assets fair value	37,273	16,201
Short-term Investments | Asset-backed securities
Assets:
Assets fair value	12,244	11,443
Short-term Investments | Level 2 | Corporate Debt Securities
Assets:
Assets fair value	39,435	31,253
Short-term Investments | Level 2 | Corporate Equity Securities
Assets:
Assets fair value	2,769
Short-term Investments | Level 2 | U.S. Government Agency Bonds
Assets:
Assets fair value	37,273	16,201
Short-term Investments | Level 2 | Asset-backed securities
Assets:
Assets fair value	12,244	11,443
Short-term investments, Municipal Bonds
Assets:
Assets fair value	1,413	2,763
Short-term investments, Municipal Bonds | Level 2
Assets:
Assets fair value	$ 1,413	$ 2,763

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Summary of Significant Accounting Policies - Carrying Value and Estimated Fair Value of Debt (Details 1) - USD ($) $ in Thousands	Jun. 30, 2016	Dec. 31, 2015
Carrying value and estimated fair value of debt
Credit agreement, carrying value	$ 138,750	$ 142,500
Credit agreement, fair value	138,750	142,500
2010 Convertible Debt
Carrying value and estimated fair value of debt
Convertible debt, carrying value	43,822	150,000
Convertible debt, fair value	78,494	$ 237,900
2016 Convertible Debt
Carrying value and estimated fair value of debt
Convertible debt, carrying value	230,000
Convertible debt, fair value	$ 243,225

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Long-Lived Assets - Summary of Changes In Carrying Amount of Goodwill (Details) $ in Thousands	6 Months Ended
	Jun. 30, 2016 USD ($)
Goodwill Rollforward
Beginning balance	$ 219,724
Adjustments related to prior acquisitions	(30)
Effects of changes in foreign currency exchange rates	(10,032)
Ending balance	$ 209,662

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Long-Lived Assets - Summary of Carrying Value of Assets (Details) - USD ($) $ in Thousands	Jun. 30, 2016	Dec. 31, 2015
Summary of carrying value of assets
Gross Carrying Amount	$ 259,863	$ 257,817
Accumulated Amortization	(190,478)	(182,984)
Net Amount	69,385	74,833
Client contracts
Summary of carrying value of assets
Gross Carrying Amount	129,027	127,628
Accumulated Amortization	(91,447)	(87,890)
Net Amount	37,580	39,738
Software
Summary of carrying value of assets
Gross Carrying Amount	130,836	130,189
Accumulated Amortization	(99,031)	(95,094)
Net Amount	$ 31,805	$ 35,095

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Long-Lived Assets (Details Textual) - USD ($) $ in Millions	3 Months Ended		6 Months Ended
	Jun. 30, 2016	Jun. 30, 2015	Jun. 30, 2016	Jun. 30, 2015
Goodwill And Intangible Assets Disclosure [Abstract]
Total amortization expense	$ 6.0	$ 6.4	$ 11.9	$ 13.3
Estimated total amortization expense 2016	23.9		23.9
Estimated total amortization expense 2017	19.4		19.4
Estimated total amortization expense 2018	14.4		14.4
Estimated total amortization expense 2019	10.4		10.4
Estimated total amortization expense 2020	$ 6.1		$ 6.1

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Debt - Long-Term Debt (Details) - USD ($) $ in Thousands	Jun. 30, 2016	Mar. 15, 2016	Dec. 31, 2015
Debt Instrument [Line Items]
Less – unamortized original issue discount	$ (25,322)		$ (4,738)
Less – unamortized original issue discount	(1,469)		(8,632)
Total debt, net of unamortized discounts	385,781		279,130
Current portion of long-term debt, net of unamortized discounts	(53,603)		(148,868)
Long-term debt, net of unamortized discounts	332,178		130,262
Credit Agreement | Term Loan
Debt Instrument [Line Items]
Total long-term debt, gross	138,750		142,500
Less - deferred financing costs	(4,111)		(4,738)
Total debt, net of unamortized discounts	134,639		137,762
Senior Convertible Notes 2016
Debt Instrument [Line Items]
Total long-term debt, gross	230,000
Less – unamortized original issue discount	(15,212)	$ (15,900)
Less - deferred financing costs	(5,999)
Total debt, net of unamortized discounts	208,789
Senior Subordinated Convertible Notes 2010
Debt Instrument [Line Items]
Total long-term debt, gross	43,822		150,000
Less – unamortized original issue discount	(1,348)		(7,923)
Less – deferred financing costs	(121)		(709)
Total debt, net of unamortized discounts	$ 42,353		$ 141,368

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Debt - Long-Term Debt (Parenthetical) (Details) - USD ($)	6 Months Ended
	Jun. 30, 2016	Mar. 31, 2016
Credit Agreement | Term Loan
Debt Instrument [Line Items]
Basis spread on term loan	1.75%
Term loan combined interest rate	2.38%
Maturity period	Feb. 29, 2020
Credit Agreement | Revolving Loan
Debt Instrument [Line Items]
Amount available under credit facility	$ 200,000,000
Maturity period	Feb. 29, 2020
Senior Subordinated Convertible Notes 2010
Debt Instrument [Line Items]
Maturity period	Mar. 01, 2017
Interest rate on senior subordinated convertible notes	3.00%
Senior Convertible Notes 2016
Debt Instrument [Line Items]
Maturity period	Mar. 15, 2036
Interest rate on senior subordinated convertible notes	4.25%	4.25%

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Debt - Credit Agreement (Details Textual) - USD ($) $ in Thousands	6 Months Ended
	Jun. 30, 2016	Jun. 30, 2015
Debt Instrument [Line Items]
Principal repayments	$ 3,750	$ 123,750
Credit Agreement | Revolving Loan
Debt Instrument [Line Items]
Line of credit facility, unused capacity, commitment fee percentage	0.25%
Credit facility, current borrowing capacity	$ 200,000
Credit Agreement | Term Loan
Debt Instrument [Line Items]
Principal repayments	$ 3,800
Term loan combined interest rate	2.38%
Basis spread on term loan	1.75%

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Debt - 2016 Convertible Notes (Details Textual) $ / shares in Units, $ in Thousands	6 Months Ended
	Jun. 30, 2016 USD ($) Tradingday $ / shares	Jun. 30, 2015 USD ($)	Apr. 08, 2016 USD ($)	Mar. 31, 2016 USD ($)	Mar. 15, 2016 USD ($)	Dec. 31, 2015 USD ($)
Debt Instrument [Line Items]
Proceeds from long-term debt	$ 230,000	$ 150,000
Aggregate principal amount of convertible notes repurchased			$ 106,000
Amount paid to purchase aggregate principal amount			$ 198,400
Long-term debt, unamortized original issue discount	$ 25,322					$ 4,738
Senior Convertible Notes 2016
Debt Instrument [Line Items]
Senior convertible notes face amount				$ 230,000
Interest rate on senior convertible notes	4.25%			4.25%
Maturity date of 2016 convertible Notes	Mar. 15, 2036
Initial conversion rate of common stock	17.4642
Convertible Notes, initial conversion of Par Value Convertible Notes to common stock	$ 1
Initial conversion price | $ / shares	$ 57.26
Percentage of par value of convertible notes to be settled in cash	100.00%
Rate of conversion price	130.00%
Debt instrument, convertible, threshold consecutive trading days	20 days
Debt instrument, convertible, threshold trading days | Tradingday	30
Proceeds from long-term debt	$ 223,000
Long-term debt, unamortized original issue discount	$ 15,212				$ 15,900
Effective interest rate of the liability	5.63%

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Debt - 2010 Convertible Notes (Details Textual) $ / shares in Units, $ in Thousands		3 Months Ended	6 Months Ended
	Mar. 15, 2016 USD ($)	Jun. 30, 2016 USD ($) $ / shares	Jun. 30, 2016 USD ($) Tradingday $ / shares	Jun. 30, 2015 USD ($) $ / shares	Apr. 08, 2016 USD ($)
Debt Instrument [Line Items]
Aggregate principal amount of convertible notes repurchased					$ 106,000
Amount paid to purchase aggregate principal amount					198,400
Loss on repurchase of convertible notes		$ (5,108)	$ (8,319)
Intrinsic value of conversion obligation		33,894	33,894
Senior Subordinated Convertible Notes 2010
Debt Instrument [Line Items]
Aggregate principal amount of convertible notes repurchased	$ 40,000				66,000
Amount paid to purchase aggregate principal amount	73,000				$ 126,000
Loss on repurchase of convertible notes	$ (3,200)	(5,100)
Principal outstanding on Convertible Notes		$ 44,000	$ 44,000
Initial conversion rate of common stock			43.9954	43.8047
Convertible Notes, initial conversion of Par Value Convertible Notes to common stock			$ 1	$ 1
Initial conversion price | $ / shares		$ 22.73	$ 22.73	$ 22.83
Debt instrument, convertible, terms of conversion feature			Prior to September 1, 2016, holders of the 2010 Convertible Notes can convert their securities at any time in the fiscal quarter following the period in which the price of our common stock trades over 130% of the conversion price for at least 20 consecutive trading days in the last 30 trading days of a fiscal quarter.
Rate of conversion price			130.00%
Debt instrument, convertible, threshold consecutive trading days			20 days
Debt instrument, convertible, threshold trading days | Tradingday			30
Intrinsic value of conversion obligation		$ 34,000	$ 34,000
Percentage of par value of convertible notes to be settled in cash			100.00%

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Restructuring and Reorganization Charges (Details Textual) $ in Thousands	3 Months Ended			6 Months Ended
	Jun. 30, 2016 USD ($)	Mar. 31, 2016 USD ($)	Jun. 30, 2015 USD ($)	Jun. 30, 2016 USD ($) Employees	Jun. 30, 2015 USD ($)
Restructuring Cost And Reserve [Line Items]
Restructuring and reorganization charges recorded during the period	$ 5,325		$ 370	$ (416)	$ 976
Reduced workforce | Employees				50
Gain on disposition of business operations				$ 6,611
Cyber Security Business
Restructuring Cost And Reserve [Line Items]
Gain on disposition of business operations		$ 6,600
Employee Severance
Restructuring Cost And Reserve [Line Items]
Restructuring and reorganization charges recorded during the period				$ 6,000

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Restructuring and Reorganization Charges (Details) - USD ($) $ in Thousands	3 Months Ended		6 Months Ended
	Jun. 30, 2016	Jun. 30, 2015	Jun. 30, 2016	Jun. 30, 2015
Activity in the business restructuring reserves related to continuing operations
Beginning Balance			$ 2,994
Restructuring and reorganization charges recorded during the period	$ 5,325	$ 370	(416)	$ 976
Cash payments			(2,708)
Adjustment for the gain on the disposition of business operations			6,611
Adjustment for asset impairment			(194)
Other			342
Ending Balance	6,629		6,629
Termination Benefits
Activity in the business restructuring reserves related to continuing operations
Beginning Balance			1,637
Restructuring and reorganization charges recorded during the period			6,016
Cash payments			(2,469)
Other			194
Ending Balance	5,378		5,378
Facilities Abandonment
Activity in the business restructuring reserves related to continuing operations
Beginning Balance			1,357
Restructuring and reorganization charges recorded during the period			246
Cash payments			(239)
Adjustment for asset impairment			(194)
Other			81
Ending Balance	$ 1,251		1,251
Business Operations
Activity in the business restructuring reserves related to continuing operations
Restructuring and reorganization charges recorded during the period			(6,611)
Adjustment for the gain on the disposition of business operations			6,611
Other
Activity in the business restructuring reserves related to continuing operations
Restructuring and reorganization charges recorded during the period			(67)
Other			$ 67

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Commitments, Guarantees and Contingencies (Details Textual)	6 Months Ended
	Jun. 30, 2016
Commitments And Contingencies Disclosure [Abstract]
Warranty Period	90 days

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Earnings Per Common Share - Reconciliation of the Basic and Diluted EPS Denominators (Details) - shares shares in Thousands	3 Months Ended		6 Months Ended
	Jun. 30, 2016	Jun. 30, 2015	Jun. 30, 2016	Jun. 30, 2015
Reconciliation of the basic and diluted EPS denominators
Basic weighted-average common shares	30,942	30,798	30,852	31,170
Dilutive effect of restricted common stock	602	564	667	610
Dilutive effect of 2010 Convertible Notes	907	1,605	1,403	1,349
Dilutive effect of Stock Warrants	360	128	319	88
Diluted weighted-average common shares	32,811	33,095	33,241	33,217

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Earnings Per Common Share (Details Textual)	Jun. 30, 2016 $ / shares
Common stock Warrants
Earnings Per Common Share [Line Items]
Exercise price of warrants	$ 26.68

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Stockholders' Equity and Equity Compensation Plans (Details Textual) - USD ($) $ / shares in Units, $ in Thousands	3 Months Ended		6 Months Ended		12 Months Ended
	Jun. 30, 2016	Jun. 30, 2015	Jun. 30, 2016	Jun. 30, 2015	Dec. 31, 2014
Stockholders Equity And Equity Compensation Plans [Line Items]
Remaining number of shares available for repurchase	6,800,000		6,800,000
Repurchase of common stock for employee tax withholdings, shares			300,000	200,000
Repurchase of common stock for tax withholdings, value			$ 10,000	$ 5,900
Cash dividends declared per common share	$ 0.185	$ 0.175	$ 0.37	$ 0.35
Cash dividend	$ 6,000	$ 5,700	$ 12,000	$ 11,500
Stock warrants term					10 years
Stock warrants, exercise price					$ 26.68
Stock-based compensation expense	$ 5,600	$ 5,400	$ 12,086	$ 10,473
Performance Shares
Stockholders Equity And Equity Compensation Plans [Line Items]
Performance based awards granted to executive management shares			100,000
Vesting period			3 years
Restricted common stock
Stockholders Equity And Equity Compensation Plans [Line Items]
Vesting period	4 years		4 years
Migration Of Comcast Current Residential Customer Accounts
Stockholders Equity And Equity Compensation Plans [Line Items]
Number of stock warrants vesting			1,000,000
Comcast Corporation
Stockholders Equity And Equity Compensation Plans [Line Items]
Issuance of stock warrants					2,900,000
Client contract incentive related to stock warrants			$ 7,300
Amortization expense of client contract incentive related to stock warrants			$ 2,700
Stock warrants exercised			0
SEC Rule 10b5-1 Plan
Stockholders Equity And Equity Compensation Plans [Line Items]
Repurchase of common stock, shares			300,000	300,000
Total amount paid			$ 9,500	$ 7,000
Weighted-average price per share			$ 36.07	$ 27.06

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Stockholders' Equity and Equity Compensation Plans - Summary of Unvested Restricted Common Stock Activity (Details) - Restricted common stock - $ / shares shares in Thousands	3 Months Ended	6 Months Ended
	Jun. 30, 2016	Jun. 30, 2016
Shares
Shares, Unvested awards, beginning balance	1,794	2,124
Shares, Awards granted	23	484
Shares, Awards forfeited/cancelled	(45)	(163)
Shares, Awards vested	(28)	(701)
Shares, Unvested awards, ending balance	1,744	1,744
Weighted average grant date fair value
Weighted-Average Grant Date Fair Value, Unvested awards, beginning balance	$ 30.35	$ 26.03
Weighted-Average Grant Date Fair Value, Awards granted	42.72	38.78
Weighted-Average Grant Date Fair Value, Awards forfeited/cancelled	29.67	28.61
Weighted-Average Grant Date Fair Value, Awards vested	31.23	23.10
Weighted-Average Grant Date Fair Value, Unvested awards, ending balance	$ 30.51	$ 30.51