0001178913-22-002299.txt : 20220607 0001178913-22-002299.hdr.sgml : 20220607 20220607060609 ACCESSION NUMBER: 0001178913-22-002299 CONFORMED SUBMISSION TYPE: 6-K PUBLIC DOCUMENT COUNT: 12 CONFORMED PERIOD OF REPORT: 20220607 FILED AS OF DATE: 20220607 DATE AS OF CHANGE: 20220607 FILER: COMPANY DATA: COMPANY CONFORMED NAME: NICE Ltd. CENTRAL INDEX KEY: 0001003935 STANDARD INDUSTRIAL CLASSIFICATION: SERVICES-PREPACKAGED SOFTWARE [7372] IRS NUMBER: 000000000 FISCAL YEAR END: 1231 FILING VALUES: FORM TYPE: 6-K SEC ACT: 1934 Act SEC FILE NUMBER: 000-27466 FILM NUMBER: 22999766 BUSINESS ADDRESS: STREET 1: 13 ZARCHIN STREET STREET 2: P.O.B. 690 CITY: RA'ANANA STATE: L3 ZIP: 43107 BUSINESS PHONE: 972-9-775-3777 MAIL ADDRESS: STREET 1: 13 ZARCHIN STREET STREET 2: P.O.B. 690 CITY: RA'ANANA STATE: L3 ZIP: 43107 FORMER COMPANY: FORMER CONFORMED NAME: NICE SYSTEMS LTD DATE OF NAME CHANGE: 19951122 6-K 1 zk2227964.htm 6-K

SECURITIES AND EXCHANGE COMMISSION

WASHINGTON, D.C. 20549

FORM 6-K

REPORT OF FOREIGN PRIVATE ISSUER

PURSUANT TO RULE 13A-16 OR 15D-16 OF

THE SECURITIES EXCHANGE ACT OF 1934

For the month of May 2022 (Report No. 1)

Commission File Number: 0-27466

NICE LTD.

(Translation of Registrant’s Name into English)

13 Zarchin Street, P.O. Box 690, Ra’anana, Israel

(Address of Principal Executive Offices)

Indicate by check mark whether the registrant files or will file annual reports under cover of Form 20-F or Form 40-F.

Form 20-F ☒ Form 40-F ☐

Indicate by check mark if the registrant is submitting the Form 6-K in paper as permitted by Regulation S-T Rule 101(b)(1): ____

Indicate by check mark if the registrant is submitting the Form 6-K in paper as permitted by Regulation S-T Rule 101(b)(7): ____

CONTENTS

This Report on Form 6-K of NICE consists of the following documents, which are attached hereto and incorporated by reference herein:

99.1	NICE CXone Digitizes Contact Center Operations for Regional Australia Bank, dated May 2, 2022.
99.2	NICE Investigate Helps British Transport Police Streamline Management of Digital Evidence and Investigations to Keep UK Railways Safe from Crime, dated May 4, 2022.
99.3	NICE Interactions Live 2022 to Showcase Strategies for Mastering Frictionless Customer Experiences and to Host George W. Bush and George Clooney, dated May 10, 2022
99.4	NICE Actimize Releases 2022 Fraud Insights Report Identifying Threat Patterns Emerging Across Financial Institutions, dated May 16, 2022.
99.5	NICE Wins 2022 Best Practices Award for WFM Product Leadership in the Indian Market, dated May 17, 2022.
99.6	NICE Leads Digital Transformation of Evidence Management for Champaign County State’s Attorney’s Office, dated May 18, 2022.
99.7	NICE Actimize Positioned as Highest-Scoring Vendor Across Technology Excellence Metrics in 2022 Quadrant KnowledgeSolutions KYC Report, dated May 19, 2022.
99.8	NICE CXone Selected by MedQuest to Enhance Patient Experiences with New Advanced Integrated Digital and Self-Service, dated May 23, 2022.
99.9	NICE 2022 Digital-First Customer Experience Report Finds 81% of Consumers Say They Want More Self-Service Options, dated May 24, 2022.
99.10	NICE’s Virtual Assistant, NEVA, Boosts CX for Major Japanese Insurance Agency’s Emergency Helpdesk, dated May 25, 2022.
99.11	NICE Recognizes Innovators in Driving Frictionless Experiences, Unveiling CX Excellence Award Winners at Interactions Live 2022, dated May 26, 2022.

SIGNATURES

Pursuant to the requirements of the Securities Exchange Act of 1934, the Registrant has duly caused this Report to be signed on its behalf by the undersigned, thereunto duly authorized.

NICE LTD.

By: /s/ Tali Mirsky

Name: Tali Mirsky

Title: Corporate VP, General Counsel and Corporate Secretary

Dated: June 7, 2022

EXHIBIT INDEX

This Report on Form 6-K of NICE consists of the following documents, which are attached hereto and incorporated by reference herein:

99.1	NICE CXone Digitizes Contact Center Operations for Regional Australia Bank, dated May 2, 2022.
99.2	NICE Investigate Helps British Transport Police Streamline Management of Digital Evidence and Investigations to Keep UK Railways Safe from Crime, dated May 4, 2022.
99.3	NICE Interactions Live 2022 to Showcase Strategies for Mastering Frictionless Customer Experiences and to Host George W. Bush and George Clooney, dated May 10, 2022
99.4	NICE Actimize Releases 2022 Fraud Insights Report Identifying Threat Patterns Emerging Across Financial Institutions, dated May 16, 2022.
99.5	NICE Wins 2022 Best Practices Award for WFM Product Leadership in the Indian Market, dated May 17, 2022.
99.6	NICE Leads Digital Transformation of Evidence Management for Champaign County State’s Attorney’s Office, dated May 18, 2022.
99.7	NICE Actimize Positioned as Highest-Scoring Vendor Across Technology Excellence Metrics in 2022 Quadrant KnowledgeSolutions KYC Report, dated May 19, 2022.
99.8	NICE CXone Selected by MedQuest to Enhance Patient Experiences with New Advanced Integrated Digital and Self-Service, dated May 23, 2022.
99.9	NICE 2022 Digital-First Customer Experience Report Finds 81% of Consumers Say They Want More Self-Service Options, dated May 24, 2022.
99.10	NICE’s Virtual Assistant, NEVA, Boosts CX for Major Japanese Insurance Agency’s Emergency Helpdesk, dated May 25, 2022.
99.11	NICE Recognizes Innovators in Driving Frictionless Experiences, Unveiling CX Excellence Award Winners at Interactions Live 2022, dated May 26, 2022.

EX-99.1 2 exhibit_99-1.htm EXHIBIT 99.1

Exhibit 99.1

NICE CXone Digitizes Contact Center Operations for Regional Australia Bank

Regional Australia Bank achieves functionality and flexibility for its distributed workforce with NICE’s market-leading

CXone cloud platform, driving frictionless agent and customer experiences

Hoboken, N.J.– May 2, 2022 – NICE (Nasdaq: NICE) today announced that Regional Australia Bank, one of Australia’s premier banking alternatives to the ‘Big Four’ banks, has successfully implemented the NICE CXone platform to help streamline its contact center operations and better support its branches across New South Wales (NSW). The implementation delivers greater functionality, flexibility, and adaptability for contact center agents and banking staff distributed across its regional NSW branches.

Kim Burraston, Senior Manager – Branch Operations, Regional Australia Bank, said, “As part of our digital transformation, Regional Australia Bank needed a cloud-based system that could scale with the business and meet privacy and security requirements. After assessing several solutions on the market, Regional Australia Bank identified NICE CXone as the ideal solution as it offered much more functionality and adaptability than its alternatives. In addition, it was easy to manage and train staff which enabled better support for our organization in its effort to decentralize contact center operations. Transitioning to CXone was a critical step in Regional Australia Bank’s journey to streamline the customer and agent experiences.”

Regional Australia Bank maintains a branch network across 38 towns throughout regional NSW, supporting more than 80,000 customers, including families and small and medium-sized businesses. Regional Australia Bank is heavily committed to the communities in which it operates. Its Community Partnership Program lets members support their local community simply by transacting with a selected savings account and nominating their choice of organizations from a list of 1,600 registered groups and causes. In 2022, this program has reached a new milestone of more than AU$2 million in donations.

To keep pace with the rate of digital transformation and maintain compliance with changing security and privacy requirements, Regional Australia Bank needed to upgrade its system to a more flexible and secure solution. In addition, it needed a solution that would help decentralize contact center operations and optimally leverage branch staff as needed to continue efficiently supporting regional towns without impacting headcount.

Darren Rushworth, International President, NICE, said, “NICE is pleased to collaborate with Regional Australia Bank and its implementation partner, Generation-e, to successfully implement CXone across the bank’s branch and contact center operations. The solution is already helping Regional Australia Bank streamline its contact center engagement while providing greater support for branch and remote employees, leading to exceptional, frictionless agent and customer experiences.”

Regional Australia Bank engaged NICE partner Generation-e to help transition to an omnichannel solution that helps deliver greater flexibility to its regional contact center and banking workforce.

Biagio Larossa, Managing Director, Generation-e, said, “Given the type of customers that Regional Australia Bank caters to, transitioning the team from their on-premise legacy contact center solution to the cloud was a real challenge. Along with modernizing their workplace, we had to ensure the solution was PCI compliant and followed strict security protocols for the customer, while not compromising on Regional Australia Bank’s customer experience. NICE CXone was the ideal cloud-based solution for Regional Australia Bank based on its scalability. It provided a great user experience for staff and end customer, enabling a smooth transition to the new system as well as removing a lot of the daily administration involved with the bank’s on-prem solution. Prior to the implementation, Regional Australia Bank was also operating with both Skype for Business and Microsoft Teams in different departments. This created significant challenges for agents trying to transfer calls between departments. CXone offered compatibility with Microsoft Teams, which let Regional Australia Bank streamline its interdepartmental communication and call transfers, leading to a better customer and agent experience. The new solution empowers Regional Australia Bank to achieve significant business benefits now and into the future.”

About Regional Australia Bank

Regional Australia Bank is a customer owned bank that has been helping regional Australians achieve their lifestyle goals for almost 50 years. It has a reputation for being flexible, personable, and being able to make the complex simple. With roots in regional NSW and head office located in Armidale, Regional Australia Bank has grown to be one of the premier banking alternatives to the ‘Big Four’ banks. Unlike the ‘retail’ approach taken by many competing institutions, it continues to add value to its customers by recognising everyone’s circumstances are different. This means it can provide personalised financial solutions, working with its customers to save them time, money, and effort.

About NICE

With NICE (Nasdaq: NICE), it’s never been easier for organizations of all sizes around the globe to create extraordinary customer experiences while meeting key business metrics. Featuring the world’s #1 cloud native customer experience platform, CXone, NICE is a worldwide leader in AI-powered self-service and agent-assisted CX software for the contact center – and beyond. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, partner with NICE to transform - and elevate - every customer interaction. www.nice.com

Corporate Media Contact
Christopher Irwin-Dudek, +1 201 561 4442, chris.irwin-dudek@nice.com, ET

Investors
Marty Cohen, +1 551 256 5354, ir@nice.com, ET
Omri Arens, +972 3 763 0127, ir@nice.com, CET

Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of NICE’s marks, please see: www.nice.com/nice-trademarks.

Forward-Looking Statements
This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Rushworth, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the “Company”). In some cases, such forward-looking statements can be identified by terms such as “believe,” “expect,” “seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,” “plan,” “estimate,” or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of changes in economic and business conditions, including as a result of the COVID-19 pandemic; competition; successful execution of the Company’s growth strategy; success and growth of the Company’s cloud Software-as-a-Service business; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; the Company’s dependency on third-party cloud computing platform providers, hosting facilities and service partners;, cyber security attacks or other security breaches against the Company; the effect of newly enacted or modified laws, regulation or standards on the Company and our products and various other factors and uncertainties discussed in our filings with the U.S. Securities and Exchange Commission (the “SEC”). For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the SEC, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.

EX-99.2 3 exhibit_99-2.htm EXHIBIT 99.2

Exhibit 99.2

NICE Investigate Helps British Transport Police Streamline Management of Digital

Evidence and Investigations to Keep UK Railways Safe from Crime

Part of NICE’s Evidencentral Platform, NICE Investigate is helping British Transport Police remove

obstacles which slow the collection and sharing of digital evidence

Hoboken, N.J., May 4, 2022 – NICE (Nasdaq: NICE) today announced that the British Transport Police (BTP) is leveraging the NICE Investigate digital evidence management solution to drive digital transformation across its operations and help keep UK railways safe from crime. Using NICE Investigate, BTP is streamlining the nationwide flow of digital evidence needed for investigations and charging decisions. As a national police force covering England, Scotland and Wales, BTP’s 3,500 police officers has policing oversight for over 3,000 stations and 10,000 miles of track, which facilitate an estimated 1.7 billion passenger journeys annually.

Because it overlays and integrates with other digital evidence systems, NICE Investigate enables BTP investigators to collect and manage the vast majority of their digital evidence through a single login. BTP Police will leverage NICE Investigate’s ability to ingest data from a multitude of systems, including RMS, computer aided dispatch, body worn video, 999 emergency call audio, mobile phone and forensic information, public appeals, interview recordings and more. Digital evidence can also be shared with the Crown Prosecution Services through a completely electronic process for faster charging decisions.

Chris Wooten, Executive Vice President, NICE, said, “Crime solving increasingly relies on digital evidence, but a lot of time and effort is wasted getting digital evidence into the hands of investigators. Part of our Evidencentral platform, NICE Investigate is helping BTP and forces around the world remove the obstacles around collecting and sharing digital evidence so they can get to the truth faster.”

Russell Holloway, Senior Project Manager for Digital Policing, British Transport Police stated, “Our aim is to provide every BTP officer with everything needed for investigations, all in one place. NICE Investigate is at the heart of everything we’re doing in relation to managing our digital evidence ecosystem moving forward.”

BTP investigators can also receive external digital evidence, such as CCTV video much faster. Since the inception of rail travel in the UK, BTP has worked alongside train operating companies (TOCs) to combat crime. BTP officers send out an average of 50,000 requests for digital evidence annually. Using NICE Investigate, BTP officers can now request and receive CCTV video evidence within hours rather than days, through a fully electronic process. Today, 90 percent of the footage needed for investigations is securely and efficiently received in this manner.

Holloway added, “We really appreciate how NICE has streamlined the process of obtaining digital evidence. We no longer need to wait for discs to arrive to upload and view video. Additionally, we can share video with the Crown Prosecution Service through a completely digital process earlier in a case, which ensures swifter justice.”

To learn more about NICE Investigate and our full Evidencentral platform:

•

Visit the NICE website by clicking here.

•

Email PSInfo@NICE.com for more information.

About the British Transport Police

British Transport Police (BTP) is one of the world's oldest police forces and one of only two national police forces in England, Scotland and Wales. Headquartered in Camden, London, BTP is responsible for policing the railways, London Underground, Docklands Light Railway, the Midland Metro tram system, Croydon Tramlink, Tyne and Wear Metro, Glasgow Subway and the Emirates Airline. With over 5000 police officers and staff, BTP has policing oversight for UK railways that service over 6 million customers daily and encompass 10,000 miles of track and over 3,000 railway stations and depots.

NICE Public Safety & Justice

With over 3,000 customers and 30 years’ experience, NICE helps all types of public safety and criminal justice agencies, from emergency communications and law enforcement, to prosecutors and courts, digitally transform how they manage digital evidence and data from beginning to end, to get to the truth faster. NICE’s Evidencentral platform features an ecosystem of integrated technologies that bring data together to give everyone a single view of the truth, enabling public safety and justice agencies to do what they do better – whether it’s responding to incidents, investigating and building cases, or prosecuting crimes. With comprehensive digital transformation solutions that can be deployed across entire counties and states, NICE also helps everyone work better together, so justice flows more smoothly, from incident to court. https://www.nicepublicsafety.com/evidencentral

About NICE

Corporate Media Contact

Christopher Irwin-Dudek, +1 201 561 4442, chris.irwin-dudek@nice.com, ET

Investors

Marty Cohen, +1 551 256 5354, ir@nice.com, ET

Omri Arens, +972 3 763 0127, ir@nice.com, CET

Forward-Looking Statements

This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Wooten, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the “Company”). In some cases, such forward-looking statements can be identified by terms such as “believe,” “expect,” “seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,” “plan,” “estimate,” or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of changes in economic and business conditions, including as a result of the COVID-19 pandemic; competition; successful execution of the Company’s growth strategy; success and growth of the Company’s cloud Software-as-a-Service business; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; the Company’s dependency on third-party cloud computing platform providers, hosting facilities and service partners;, cyber security attacks or other security breaches against the Company; the effect of newly enacted or modified laws, regulation or standards on the Company and our products and various other factors and uncertainties discussed in our filings with the U.S. Securities and Exchange Commission (the “SEC”). For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the SEC, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.

EX-99.3 4 exhibit_99-3.htm EXHIBIT 99.3

Exhibit 99.3

NICE Interactions Live 2022 to Showcase Strategies for Mastering Frictionless

Customer Experiences and to Host George W. Bush and George Clooney

Interactions 2022 is the largest CX industry event and offers unique content exploring new ways to create

frictionless experiences in the new digital age with a first of its kind immersive virtual reality experience

Hoboken, N.J., May 10, 2022 – NICE (Nasdaq: NICE) today announced that Interactions Live 2022, the industry’s largest customer experience virtual event, will take place May 24-25. During the two-day conference, NICE executives, CX visionaries, industry analysts and top executives from leading brands will share the new ways to create frictionless customer experiences through a unified Customer Experience Interactions (CXi) framework. This year’s event has the most impressive line-up of guests including the 43rd U.S President George W. Bush and Oscar-winning actor and filmmaker, George Clooney. In addition to the innovative content and rich showcase, attendees can enjoy an immersive Virtual Reality experience with a unique interactive networking opportunity.

To register for Interactions Live 2022 or to learn more, click here.

During Interactions, NICE will also host a Virtual Investor Day on May 24, which will include product and technology sessions and presentations from NICE executives. Investors and financial analysts must register here to ensure access to the Virtual Investor Day.

“Consumers today have largely been conditioned to expect everything to be easy, effortless and instantaneous,” said Barak Eilam, CEO, NICE. “Any friction consumers experience, over digital or other channels, impacts their opinions and causes them to delineate among brands they love and those they feel are wasting their time. Interactions Live 2022 will highlight strategies for eliminating the friction that obstructs brand loyalty. We look forward to sharing the path for redefining digital CX and embracing a frictionless future today.”

With content to suit every role and interest, attendees will explore the new world of digitally fluent consumers and learn how to ensure brand devotion through a wealth of informative best practices sessions, interactive demos, educational breakout sessions, and live video chats with NICE experts. A rich agenda featuring strategies and insights from customers with first-hand experience using NICE’s technology will showcase how to master digital interactions, revolutionize smart self-service, and reinvent artificial intelligence (AI) on the journey to CX success.

Interactions Live 2022 will feature George W. Bush, the 43^rd President of the United States and Founder of the George W. Bush Presidential Center. President Bush will offer his thoughts about his eight years in the White House, the power of freedom, the role of hope, and the importance of opportunity.

Also joining the line-up is George Clooney, an Oscar-winning actor and filmmaker who is recognized as much for his global humanitarian efforts as he is for his accomplishments in the entertainment industry.

Closing the event each day, Interactions Live 2022 will rollout exclusive networking Master Classes designed to provide the perfect event experiences for attendees. Featuring well-known celebrity reality show talent, Interactions Live 2022 will feature famed celebrity chef Alex Guarnaschelli; Emmy award-winning dancer and New York Times best-selling author Derek Hough; and acclaimed food and wine connoisseur Ted Allen. The celebrities will take audience questions in live chat sessions conducted in real-time with the sessions.

For more information or to register for Interactions Live, click here.

Note: Select sessions are closed to the press with no personal photography, note taking or recording being permitted.

About NICE

Corporate Media Contact

Christopher Irwin-Dudek, +1 201 561 4442, chris.irwin-dudek@nice.com, ET

Investors

Marty Cohen, +1 551 256 5354, ir@nice.com, ET

Omri Arens, +972 3 763 0127, ir@nice.com, CET

Forward-Looking Statements

This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Eilam, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the “Company”). In some cases, such forward-looking statements can be identified by terms such as “believe,” “expect,” “seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,” “plan,” “estimate,” or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of changes in economic and business conditions, including as a result of the COVID-19 pandemic; competition; successful execution of the Company’s growth strategy; success and growth of the Company’s cloud Software-as-a-Service business; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; the Company’s dependency on third-party cloud computing platform providers, hosting facilities and service partners;, cyber security attacks or other security breaches against the Company; the effect of newly enacted or modified laws, regulation or standards on the Company and our products and various other factors and uncertainties discussed in our filings with the U.S. Securities and Exchange Commission (the “SEC”). For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the SEC, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.

EX-99.4 5 exhibit_99-4.htm EXHIBIT 99.4

Exhibit 99.4

NICE Actimize Releases 2022 Fraud Insights Report Identifying

Threat Patterns Emerging Across Financial Institutions

Using anonymized data, insights were secured across online and offline payments channels, including P2P, ACH, wires,
checks, and card transactions

Hoboken, N.J., May 16, 2022 – NICE Actimize, a NICE (NASDAQ: NICE) business, has released "The 2022 NICE Actimize Fraud Insights Report" that identifies and analyzes the leading fraud threats and patterns that impacted leading global financial institutions in 2021. Noting that banking fraud continues to rise, the data-driven research study found a 41% increase in attempted fraud over a similar evaluation conducted the year before by its data scientists.

Leveraging NICE Actimize’s X-Sight AI, which utilizes Federated Learning techniques and collective intelligence to spot emerging threats and suspicious patterns of activity, the report was created by analyzing billions of banking and payments transactions representing over $110 trillion in value. NICE Actimize currently employs these techniques across leading financial institutions to monitor and stay aware of advancing fraud threats. Its data scientists and fraud subject matter experts compiled anonymized data secured from a subset of its total monitored transactions, including both online and offline payments channels that covered ACH, wires, checks, card purchases, and P2P transactions. The Fraud Insights Report aggregated and synthesized fraudulent activity patterns seen across a range of global financial institutions.

The NICE Actimize 2022 Fraud Insights report showed that increased utilization of mobile devices for everyday purposes, such as banking, shopping, and communication, heavily impacted the fraud landscape in 2021. Fraud increased across the board, from P2P payments and digital wallets to traditional check payments. Among NICE Actimize’s findings, mobile channels saw the highest increase in fraud attempts. NICE Actimize projects that mobile channels will continue to be a target throughout 2022.

Additionally, the Fraud Insights Report’s key findings also showed:

•	Banking and payments transactions using mobile devices have increased substantially according to the report. But unfortunately, the popularity of mobile usage goes hand-in-hand with fraud – 61% of attempted fraud attacks through mobile apps are Account Takeovers (ATOs), the data showed.

•	Fraudsters are exploiting the prevalence of mobile to target and leverage older devices. The report also showed that cell phones using older operating systems or made before 2016 have three times more fraud attempts associated with them than newer devices or operating systems.

•	Nearly half (46.9%) of attempted fraud stemmed from card-not-present transactions across payment channels. As a result, online transactions presented a growing focus in the threat landscape.

Explains Craig Costigan, CEO, NICE Actimize, “Incidents of fraud against financial institutions and consumers continue to rise. For financial institutions to conquer these challenges, they must fully leverage data as the most important element of fraud prevention. World-class collective intelligence, with advanced analytics and AI, provides protections that safeguard banking channels while enabling more friction-free customer experiences.”

NICE Actimize projects that P2P transactions will emerge as a dominant challenge impacting the 2022 threat landscape as financial institutions continue to see an acceleration of digital-initiated transactions. In its findings, NICE Actimize noted that P2P fraud saw an increase of 63% in attempted fraud dollar value and a 38% increase in attempted fraud rate in the past year.

To download a copy of NICE Actimize’s 2022 Fraud Insights report, please click here.

About NICE Actimize

NICE Actimize is the largest and broadest provider of financial crime, risk, and compliance solutions for regional and global financial institutions and government regulators. Consistently ranked as number one in the space, NICE Actimize experts apply innovative technology to protect institutions and safeguard consumers’ and investors’ assets by identifying financial crime, preventing fraud, and providing regulatory compliance. In addition, the Company provides real-time, cross-channel fraud prevention, anti-money laundering detection, and trading surveillance solutions that address such concerns as payment fraud, cybercrime, sanctions monitoring, market abuse, customer due diligence, and insider trading. Find us at www.niceactimize.com, @NICE_Actimize or Nasdaq: NICE.

About NICE

With NICE (Nasdaq: NICE), it's never been easier for organizations of all sizes around the globe to create extraordinary customer experiences while meeting key business metrics. Featuring the world's #1 cloud-native customer experience platform, CXone, NICE is a worldwide leader in AI-powered self-service and agent-assisted CX software for the contact center – and beyond. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, partner with NICE to transform - and elevate - every customer interaction. www.nice.com.

Corporate Media Contact:

Cindy Morgan-Olson, +1 646 408 5896, NICE Actimize, cindy.morgan-olson@niceactimize.com, ET

Investors

Marty Cohen, +1 551 256 5354, ir@nice.com, ET

Omri Arens, +972 3 763 0127, ir@nice.com, CET

Forward-Looking Statements

This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Costigan, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the "Company"). In some cases, such forward-looking statements can be identified by terms such as "believe," "expect," "seek," "may," "will," "intend," "should," "project," "anticipate," "plan," "estimate," or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of changes in economic and business conditions, including as a result of the COVID-19 pandemic; competition; successful execution of the Company's growth strategy; success and growth of the Company's cloud Software-as-a-Service business; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; the Company's dependency on third-party cloud computing platform providers, hosting facilities and service partners;, cyber security attacks or other security breaches against the Company; the effect of newly enacted or modified laws, regulation or standards on the Company and our products and various other factors and uncertainties discussed in our filings with the U.S. Securities and Exchange Commission (the "SEC"). For a more detailed description of the risk factors and uncertainties affecting the Company, refer to the Company's reports filed from time to time with the SEC, including the Company's Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.

EX-99.5 6 exhibit_99-5.htm EXHIBIT 99.5

Exhibit 99.5

NICE Wins 2022 Best Practices Award for WFM Product Leadership

in the Indian Market

Frost & Sullivan recognizes NICE’s Workforce Management suite, praising the company’s innovation and

customer-focused growth strategy

Hoboken, N.J., May 17, 2022 – NICE (Nasdaq: NICE) today announced that it has received Frost & Sullivan’s 2022 Product Leadership Award for its strong overall performance in the Indian workforce management software industry. The award, one of Frost & Sullivan’s Best Practices Awards, recognizes the company delivering a product or solution of the highest quality, reliability and performance in its sector.

Frost & Sullivan evaluated NICE’s workforce management (WFM) software solutions, which include automation, customer experience and cloud services, for both product attributes and business impact. Their analysts noted that the NICE WFM suite of solutions combines cutting-edge artificial intelligence and cloud technology, promoting greater automation and efficiency. NICE was specifically praised for its innovation, flexibility, design, best-in-class consulting services and customer-focused growth strategy.

According to Frost & Sullivan, NICE “has crafted a solution where businesses continue meeting their service goals while helping the agent population, which drives down [a] contact center’s incredibly high attrition costs. NICE’s purpose-built solution suite sets it apart from its competitors....” Regarding the Indian market, the Product Leadership Award write-up noted a “growing pressure on contact centers in India to bring down operational costs” through effective workforce management solutions and praised NICE for maintaining “its Indian presence while meeting customer-specific needs.” Frost & Sullivan also noted that, “the company is well-positioned in the market, with an industry-leading product that provides tremendous value in high-demand sectors..”

“In 2021, Frost & Sullivan recognized NICE for its positioning, design, reliability, and quality, and remains impressed with the company’s continuing innovation and sustained leadership,” said Kristin Portela, Best Practices Research Analyst, Frost & Sullivan. “NICE is at the forefront of incorporating cutting-edge artificial intelligence (AI) capabilities into its solutions, enabling its customers to automate their scheduling processes, which helps increase contact center agent productivity. Moreover, NICE’s consultants have years of experience running contact centers and providing accurate guidance on how to leverage technology to help drive the customers’ business goals. Having the right technology with the right consulting team at a competitive price successfully retains and attracts new customers.”

The company’s product leadership in WFM is exemplified by the transformation of Firstsource Solutions Ltd., a global business process solutions provider based in India and NICE customer of ten years. Firstsource recently transitioned its workforce management operations to the cloud with NICE’s WFM suite, as part of its “Digital First, Digital Now” strategy. The shift to NICE’s cloud-hosted environment creates a long-term workforce management strategy for Firstsource, reducing costs, increasing efficiency and improving services as the company accelerates its digital transformation journey.

“Our WFM suite was designed to provide a high degree of accuracy for the business and agility for the agent. Accuracy to ensure the right number of agents are scheduled to provide exceptional service to customers and agility for maximum agent work/life balance,” said Darren Rushworth, President, NICE International. “We are pleased to be recognized by Frost & Sullivan as the leader in providing WFM solutions that meet the needs of the Indian market, and we see a great opportunity for growth in that region as more and more organizations seek the dynamic and responsive cloud environment for its WFM activities.”

About NICE

Corporate Media Contact

Christopher Irwin-Dudek, +1 201 561 4442, chris.irwin-dudek@nice.com, ET

Investors

Marty Cohen, +1 551 256 5354, ir@nice.com, ET

Omri Arens, +972 3 763 0127, ir@nice.com, CET

Forward-Looking Statements

This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Rushworth, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the “Company”). In some cases, such forward-looking statements can be identified by terms such as “believe,” “expect,” “seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,” “plan,” “estimate,” or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of changes in economic and business conditions, including as a result of the COVID-19 pandemic; competition; successful execution of the Company’s growth strategy; success and growth of the Company’s cloud Software-as-a-Service business; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; the Company’s dependency on third-party cloud computing platform providers, hosting facilities and service partners;, cyber security attacks or other security breaches against the Company; the effect of newly enacted or modified laws, regulation or standards on the Company and our products and various other factors and uncertainties discussed in our filings with the U.S. Securities and Exchange Commission (the “SEC”). For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the SEC, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.

EX-99.6 7 exhibit_99-6.htm EXHIBIT 99.6

Exhibit 99.6

NICE Leads Digital Transformation of Evidence Management for

Champaign County State’s Attorney’s Office

unlock the truth from digital evidence to deliver fair and timely justice for victims, defendants and communities

Hoboken, N.J., May 18, 2022 – NICE (Nasdaq: NICE) today announced that the State’s Attorney’s Office for Champaign County, Illinois, has selected NICE Justice, powered by NICE’s Evidencentral platform, to transform how it manages digital evidence. The Champaign County State’s Attorney’s Office handles over 6,000 cases annually. With the increased prevalence of body-worn cameras, CCTV videos, cell phone and home camera systems, and other digital evidence, the State’s Attorney’s Office needed a more efficient and effective way to manage growing volumes of digital evidence to meet its goal of providing fair and timely justice. NICE Justice automates processes around managing digital evidence to give attorneys access to digital evidence sooner, and streamline case building, trial preparation and discovery with defense.

Julia Rietz, who as Champaign County State’s Attorney also serves as the chief prosecutor for Champaign County, said, “Our mission is justice, not just for victims but for those accused of crimes as well – and we take that responsibility very seriously. Ultimately, digital evidence is essential to meeting our burden of proof and obtaining the best results for all involved, whether through plea negotiations or at trial. As a fiscally responsive office, we needed a better way to manage all the digital evidence coming our way, within the constraints of our existing resources. NICE Justice gives us all the tools we need to deliver better justice for victims, defendants and communities.”

Chris Wooten, Executive Vice President, NICE, said, “The truth is essential to justice, and when it comes to the truth, digital evidence is everything. But many prosecutor’s offices are hampered in their ability to deliver fair and timely justice as digital evidence has become increasingly unwieldy. NICE removes the manual processes from managing digital evidence, so prosecutors can focus on building cases, and get to the truth faster. Additionally, NICE has found that organizations that digitally transform using our cloud-based Evidencentral solutions can achieve significant productivity and cost savings.”

Part of the Evidencentral suite, NICE Justice digitally transforms how prosecutors, paralegals and other state’s attorney’s office staff receive, interact with, manage and share digital evidence, from beginning to end. It streamlines and simplifies the entire case management process, from evidence intake and investigation to discovery and trial preparation.

By enabling end-to-end electronic delivery of evidence from law enforcement agencies, and eliminating paper, discs and thumb drives, NICE Justice will ensure that attorneys get access to digital evidence sooner for timely justice. Evidence is automatically deposited into digital case folders in the cloud and immediately accessible to assigned attorneys. Attorneys can also perform essential case building and trial preparation work faster, all in one place, with embedded tools for evidence sequencing and timeline creation, transcription, video and audio redaction, and more. Additionally, attorneys will be able to share discoverable evidence faster with defense, through a fully trackable, digital process, leading to quicker and better case resolutions.

Rietz added, “We really appreciate the professional and conscientious support we received from NICE throughout this process. While the mission of all prosecutors’ offices may be the same, every prosecutor’s office operates differently. NICE took the time to understand our workflows and show us how NICE Justice could improve upon and support us, rather than requiring us to overhaul our current technologies and workflows to work with its product. NICE fulfilled all our requirements across the board.”

To learn more about NICE’s digital transformation solutions for Public Safety and Justice:

•	Visit the NICE website by clicking here.

•	Email PSInfo@NICE.com for more information.

About the Champaign Illinois State’s Attorney’s Office

The Champaign County State’s Attorney’s Office, located in Urbana, IL, commences and prosecutes all criminal and traffic cases in the Circuit Court and initiates all dependency, neglect, abuse and delinquency juvenile petitions and proceedings. It also serves the community's need for public safety and welfare by vigorously and justly prosecuting juvenile and adult criminal offenders in Champaign County; advocates for the welfare of children by adjudicating cases of neglected, dependent or abused minors; supports crime victims by treating them with respect and assisting them to become effective participants in the criminal justice process; and provides offenders with opportunities for rehabilitation in accordance with the principles of balanced and restorative justice. Covering 1008 square miles, Champaign County is the tenth largest county in Illinois with a population of over 200,000 people. More info at https://www.co.champaign.il.us/statesattorney/statesattorney.php

NICE Public Safety

With over 3,000 customers and 30 years of experience, NICE delivers end-to-end digital transformation, improved collaboration, efficiency and cost-savings to all types of public safety and criminal justice agencies, from emergency communications centers and police departments to prosecutors and courts. Our Evidencentral platform (which includes NICE Inform, NICE Investigate, NICE Justice and E-Request) features an ecosystem of integrated technologies that bring data together to improve incident response, accelerate investigations, streamline evidence sharing and disclosure, and keep communities and citizens safer. https://www.nicepublicsafety.com/evidencentral

About NICE

Corporate Media Contact

Christopher Irwin-Dudek, +1 201 561 4442, chris.irwin-dudek@nice.com, ET

Investors

Marty Cohen, +1 551 256 5354, ir@nice.com, ET

Omri Arens, +972 3 763 0127, ir@nice.com, CET

Forward-Looking Statements

EX-99.7 8 exhibit_99-7.htm EXHIBIT 99.7

Exhibit 99.7

NICE Actimize Positioned as Highest-Scoring Vendor Across Technology
Excellence Metrics in 2022 Quadrant KnowledgeSolutions KYC Report

NICE Actimize’s next-generation KYC/CDD solution leverages AI and machine learning to

provide accurate customer risk scoring and reduce compliance risk

Hoboken, N.J., May 19, 2022 – NICE Actimize, a NICE (NASDAQ: NICE) business, has been ranked by global advisory and consulting firm Quadrant Knowledge Solutions as a top performing Know Your Customer/Customer Due Diligence (KYC/CDD) Technology Leader in its recently released “SPARK Matrix™: Know Your Customer (KYC) Solution, 2022” report. The Quadrant Knowledge Solutions study, which provides competitive analysis and a ranking of the leading KYC vendors in the form of its proprietary SPARK Matrix, scored NICE Actimize and its consolidated KYC/CDD solutions the highest across the performance parameters of technology excellence.

To download a copy of the complimentary report, please click here.

Summarizing key strengths for NICE Actimize, the Quadrant Knowledge Solutions SPARK Matrix™ report noted, “The company offers a next-generation KYC/CDD solution titled CDD-X that leverages AI and ML technologies to provide accurate customer risk scoring and reduce compliance risk. CDD-X’s key KYC capabilities and functionalities include customer onboarding, data intelligence, identity resolution, customer risk screening, ultimate beneficial ownership, simulation, entity profiling and entity scoring.”

“The NICE Actimize next-generation KYC/CDD solution provides complete customer lifecycle risk coverage, including integrated data intelligence, identity resolution, extensive out-of-the-box risk models, dynamic segmentation and risk scoring, simulation, and full auditability to help organizations fully understand their customers, their customers’ connections, and any associated risks,” said Pradnya Gugale, Analyst, Quadrant Knowledge Solutions. “Once again, we recognize NICE Actimize’s extensive technology innovation and leadership in driving the adoption of advanced KYC solutions.”

Outlining one of NICE Actimize’s important CDD-X solution differentiators, the report stated, “CDD-X provides real-time entity resolution capabilities to ensure a single view of the customer by identifying and resolving duplicated entity records and entity obfuscation. This capability also uncovers hidden relationships and networks for a more comprehensive understanding of the customer and their risk. CDD-X also provides customer risk screening through full integration with Actimize’s party screening solution, WL-X. The integrated solution ensures all customers and prospects are fully screened for relevant risks directly through the CDD-X platform.”

The Quadrant Knowledge SPARK Matrix report explained, “NICE Actimize’s CDD-X delivers data from premium and public data sources, via NICE Actimize’s X-Sight DataIQ solution, (actionable customer intelligence) to equip financial institutions with comprehensive and enriched intelligence on customers and counterparty risks throughout onboarding and KYC processes. X-Sight DataIQ aggregates external data sources and continuously monitors these sources for changes, such as updates in global sanctions, PEP status, corporate ownership or directorship, enforcement lists, and adverse news. The solution enables organizations to enrich customer and counterparty profiles with the latest intelligence and allows them to quickly act on opportunities and threats throughout the customer lifecycle.

“NICE Actimize’s AI-powered KYC/CDD solutions support our financial services organizations as they place stronger emphasis on establishing a risk-based approach to fighting financial crime,” said Craig Costigan, CEO, NICE Actimize. “Our solutions provide an unparalleled ability to access true and transparent business intelligence around customers and entities while managing critical compliance challenges and providing complete customer lifecycle coverage without compromising customer experience.”

The Quadrant Knowledge report concluded, “In terms of future roadmap, NICE Actimize plans to continue taking an entity-centric approach, allowing financial service organizations to look at each entity’s risk holistically across financial crime compliance verticals. The product roadmap includes the expansion of current onboarding capabilities to have more dynamic, out-of box, and intelligent onboarding processes that leverage Actimize’s integrated data intelligence for a better customer experience.”

The report also observed, “The company also plans to continue strengthening data availability and capabilities. X-Sight Marketplace & X-Sight DataIQ will continue to add data sources that help customers enrich their entity profiles and obtain a holistic view of entity risks. The company continues to invest in improving its network analytics capabilities to offer an advanced assessment of network risk. Lastly, the company is focused on developing a solution-agnostic centralized risk profile and scoring solution that synchronizes risk inputs across financial crime verticals to democratize risk information and improve financial crime risk prevention, monitoring, and detection.”

For additional information: please read more about NICE Actimize’s comprehensive anti-money laundering suite here.

About Quadrant Knowledge Solutions

Quadrant Knowledge Solutions is a global advisory and consulting firm focused on helping clients in achieving business transformation goals with Strategic Business and Growth advisory services. At Quadrant Knowledge Solutions, our vision is to become an integral part of our client’s business as a strategic knowledge partner. Our research and consulting deliverable is designed to provide comprehensive information and strategic insights for helping clients formulate growth strategies to survive and thrive in ever-changing business environments.

About NICE Actimize

NICE Actimize is the largest and broadest provider of financial crime, risk and compliance solutions for regional and global financial institutions, as well as government regulators. Consistently ranked as number one in the space, NICE Actimize experts apply innovative technology to protect institutions and safeguard consumers’ and investors’ assets by identifying financial crime, preventing fraud and providing regulatory compliance. The company provides real-time, cross-channel fraud prevention, anti-money laundering detection, and trading surveillance solutions that address such concerns as payment fraud, cybercrime, sanctions monitoring, market abuse, customer due diligence and insider trading. Find us at www.niceactimize.com, @NICE_Actimize or Nasdaq: NICE.

About NICE

Corporate Media Contact:

Cindy Morgan-Olson, +1 646 408 5896, NICE Actimize, cindy.morgan-olson@niceactimize.com, ET

Investors

Marty Cohen, +1 551 256 5354, ir@nice.com, ET

Omri Arens, +972 3 763 0127, ir@nice.com, CET

Forward-Looking Statements

This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Costigan, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the “Company”). In some cases, such forward-looking statements can be identified by terms such as “believe,” “expect,” “seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,” “plan,” “estimate,” or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of changes in economic and business conditions, including as a result of the COVID-19 pandemic; competition; successful execution of the Company’s growth strategy; success and growth of the Company’s cloud Software-as-a-Service business; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; the Company’s dependency on third-party cloud computing platform providers, hosting facilities and service partners;, cyber security attacks or other security breaches against the Company; the effect of newly enacted or modified laws, regulation or standards on the Company and our products and various other factors and uncertainties discussed in our filings with the U.S. Securities and Exchange Commission (the “SEC”). For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the SEC, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.

EX-99.8 9 exhibit_99-8.htm EXHIBIT 99.8

Exhibit 99.8

NICE CXone Selected by MedQuest to Enhance Patient Experiences with New

Advanced Integrated Digital and Self-Service

A leader in outpatient imaging services to provide smart digital and self-service experiences with NICE CXone to

improve services for patients, health systems and hospitals

Hoboken, N.J., May 23, 2022 – NICE (Nasdaq: NICE) today announced that MedQuest Associates, a leading manager of outpatient diagnostic imaging facilities, has selected the NICE CXone Essentials Suite to enrich its services to patients, health systems and hospitals. Implementation of NICE’s world-leading customer experience platform is part of MedQuest’s ongoing investment in improved patient interactions, self-service options and employee effectiveness.

MedQuest partners with hospitals and health systems to develop and execute strategies for outpatient radiology, including mobile MRI unit management, women's imaging services, administration of freestanding imaging networks, patient scheduling, and other aspects of end-to-end radiology workflows. The company operates a network of over 50 imaging centers in the southeastern United States, supported by several contact centers that handle up to a million inbound and outbound interactions annually. With the deployment of NICE CXone Essentials Suite, MedQuest is introducing new process automations, digital channels and self-service options to improve efficiency and patient experience.

CXone Essentials include intelligent call routing, outbound dialer automation, support for multichannel interactions, and caller sentiment analytics on a cloud-based platform, which ensures MedQuest stability and high uptime for all its customer support services. The suite also includes a NICE Quality Management solution that incorporates sentiment analysis for targeted employee coaching, regulatory compliance and optimization.

In addition, MedQuest is leveraging the CXone platform to provide patients a secure, self-service format for scheduling imaging appointments for more efficient management and greater customer engagement. For MedQuest employees who are tasked with managing the imaging schedules and sessions and coordinating among patients and affiliated health systems, the CXone Essentials Suite includes Proactive XS. It creates automated dialer lists, which include voice, email and SMS contacts, for issuing the necessary updates, documents, confirmations and other forms of communication with clients. This also allows MedQuest to unify their backend systems into a single platform for more trustworthy data, coherent processes and innovative management solutions.

“At MedQuest, we always strive to improve the quality of service, care and value we provide to patients and to our healthcare partners,” said Serena Gilpin, MPA, Sr. Director, Radiology Patient Services, MedQuest Associates. “Part of that commitment, reflected in our history of success in outpatient imaging, is partnering with companies like NICE to improve customer experience with the most sophisticated solutions available. The CXone Essentials Suite is a toolbox for reinventing our patient services, so we can roll out digital channels, introduce automations and provide self-service across our enterprise. Patients can independently manage their imaging appointments, while our employees are better equipped to provide top-notch patient support from start to finish.”

As the most comprehensive suite of solutions available, CXone streamlines billing, automates communications, lowers operating costs and helps to ensure secure communications.

“In the global healthcare sector, customer service and contact centers have seen a massive increase in the volume of interactions in recent years,” said Paul Jarman, NICE CXone CEO. “At the same time, patients, like other consumers, have largely been conditioned to expect frictionless, personalized and instantaneous service. We are very pleased to partner with MedQuest Associates to meet these demands, helping them deliver award-winning patient experiences with CXone.”

About NICE

Corporate Media Contact

Christopher Irwin-Dudek, +1 201 561 4442, chris.irwin-dudek@nice.com, ET

Investors

Marty Cohen, +1 551 256 5354, ir@nice.com, ET

Omri Arens, +972 3 763 0127, ir@nice.com, CET

Forward-Looking Statements

This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by [XX], are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the “Company”). In some cases, such forward-looking statements can be identified by terms such as “believe,” “expect,” “seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,” “plan,” “estimate,” or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of changes in economic and business conditions, including as a result of the COVID-19 pandemic; competition; successful execution of the Company’s growth strategy; success and growth of the Company’s cloud Software-as-a-Service business; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; the Company’s dependency on third-party cloud computing platform providers, hosting facilities and service partners;, cyber security attacks or other security breaches against the Company; the effect of newly enacted or modified laws, regulation or standards on the Company and our products and various other factors and uncertainties discussed in our filings with the U.S. Securities and Exchange Commission (the “SEC”). For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the SEC, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.

EX-99.9 10 exhibit_99-9.htm EXHIBIT 99.9

Exhibit 99.9

NICE 2022 Digital-First Customer Experience Report Finds 81% of Consumers Say

They Want More Self-Service Options

While 95% of companies surveyed reported a dramatic growth in customer self-service requests in 2021,

major gaps still exist between what businesses think customers want and what consumers actually prefer

Hoboken, N.J., May 24, 2022 – NICE (Nasdaq: NICE) today announced the release of its 2022 Digital-First Customer Experience Report, which highlighted significant gaps between company and consumer perceptions of current digital- and self-service channels. As noted in the report, 81 percent of consumers say they want more self-service options yet only 15 percent of consumers expressed a high level of satisfaction with the tools provided to them today whereas businesses believe 53 percent of consumers are very satisfied with their self-service. This despite 95 percent of companies reporting a major increase in self-service requests in 2021, indicating a rapid growth in consumer demand for greater speed and convenience. For a complimentary copy of the report, please click here.

The 2022 Digital-First Customer Experience Report was designed to compare the perspectives of businesses and consumers regarding self-service and digital channels, drawing on responses from 1320 respondents in the United States and the United Kingdom. NICE noted that consumer expectations are increasing as digital and self-service channels proliferate and evolve, which has led to companies searching for insights into customer experience and brand loyalty. The NICE report is intended to meet that need, revealing potential blind spots among service providers and helping them improve their digital and self-service options. For example, although 36 percent of consumers say they would like to see companies make their self-service smarter, less than 11 percent of businesses are making that a priority.

More generally, the NICE report indicates that 95 percent of consumers place great importance on customer service which impacts brand loyalty. Online self-service and easy access to their preferred channels are two of the top customer service factors in their decision regarding brand loyalty. The majority of consumers (57%) surveyed said they would abandon a brand after one or two negative digital customer service interactions, yet most businesses tend to underestimate how quickly that could happen. Nonetheless, the survey does show that companies recognize the importance of current digital channels to consumers and are attempting to improve their availability. In 2022, the top digital channels companies are planning to expand significantly are chat (47%), website access (44%), and search options (42%).

Paul Jarman, NICE CXone CEO, said, “Avoiding friction is the key factor today in shaping opinions and differentiating between brands consumers love and those they feel are not worth their time. We undertook the 2022 Digital-First Customer Experience Report in order to provide companies with the consumer’s viewpoint and to help them set priorities that drive frictionless experiences. While focusing on digital-first interactions, our report underscores the importance of both agent-assisted and self-service channels, with businesses primarily wanting the ability to choose whichever option they prefer at any given time. This confirms the need for CXi--Customer Experience Interactions--a new approach that focuses on the end-to-end digital customer journey, requiring a complete customer experience platform that only NICE CXone offers."

A complimentary copy of the report is available here.

About NICE

Corporate Media Contact

Christopher Irwin-Dudek, +1 201 561 4442, chris.irwin-dudek@nice.com, ET

Investors

Marty Cohen, +1 551 256 5354, ir@nice.com, ET

Omri Arens, +972 3 763 0127, ir@nice.com, CET

Forward-Looking Statements

This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Jarman, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the “Company”). In some cases, such forward-looking statements can be identified by terms such as “believe,” “expect,” “seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,” “plan,” “estimate,” or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of changes in economic and business conditions, including as a result of the COVID-19 pandemic; competition; successful execution of the Company’s growth strategy; success and growth of the Company’s cloud Software-as-a-Service business; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; the Company’s dependency on third-party cloud computing platform providers, hosting facilities and service partners;, cyber security attacks or other security breaches against the Company; the effect of newly enacted or modified laws, regulation or standards on the Company and our products and various other factors and uncertainties discussed in our filings with the U.S. Securities and Exchange Commission (the “SEC”). For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the SEC, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.

EX-99.10 11 exhibit_99-10.htm EXHIBIT 99.10

Exhibit 99.10

NICE’s Virtual Assistant, NEVA, Boosts CX for Major Japanese Insurance Agency’s

Emergency Helpdesk

With NEVA, Japan’s Aioi Nissay Dowa Insurance Co. Ltd saw substantial AHT reductions as agents were

equipped to deliver better service with greater efficiency and accuracy

Hoboken, N.J., May 25, 2022 – NICE (Nasdaq: NICE) today announced that Aioi Nissay Dowa Insurance Co. Ltd. of Japan has significantly increased its operational efficiency, cut costs and reduced average handle times at its emergency call center after implementing NICE Advanced Process Automation (APA) solutions. NEVA, NICE’s virtual attendant, is providing automated, real-time guidance to 1,000 frontline agents, while advanced unattended robotic automations are streamlining dozens of routine digital processes.

Aioi Nissay Dowa Insurance Co. Ltd. is part of MS&AD Insurance Group Holdings, one of the largest corporations of its kind in Japan. The company, which provides non-life insurance products and support for customers across the globe, operates the Anshin24 contact center as an emergency helpdesk for car accidents and other urgent events. As most of the tasks that need to be accomplished during these interactions are complex, Aioi Nissay Dowa Insurance sought an automation solution to reduce the dependence on time-consuming and error-prone manual activities performed by agents.

“When NICE presented its APA solutions to us, we immediately knew that they would provide us the value we were looking for,” said Mr. Yasuto Ryujin, Group leader Business Reform Group, Claims Administration Dept. at Aioi Nissay Dowa Insurance Co. Ltd. “NEVA’s capabilities enable us to deliver better service directly to our customers with greater efficiency, speed and accuracy. Thanks to NEVA and NICE unattended robotic automation technology, we are reducing both reputational risk and costs, and the time and money we save is making it possible to reinvest in other areas of our business.”

Powered by a data-driven intelligent decisioning engine, NICE’s APA solutions help identify the processes that are the best candidates for automation and guidance. This enables organizations to optimize guidance processes and automation flows, measure automated processes and identify areas for improvement.

“We are very pleased to be working with Aioi Nissay Dowa Insurance as they bring sophisticated human-robot collaboration into their workforce for simplicity, flexibility and efficiency,” said Darren Rushworth, International President, NICE. “Many organizations today are finding that releasing employees from repetitive processes can lead to significant benefits, like those Aioi Nissay Dowa Insurance has experienced, such as reduced handle times and costs, improved SLAs and happier customers and employees.”

About NICE

Corporate Media Contact

Christopher Irwin-Dudek, +1 201 561 4442, chris.irwin-dudek@nice.com, ET

Investors

Marty Cohen, +1 551 256 5354, ir@nice.com, ET

Omri Arens, +972 3 763 0127, ir@nice.com, CET

Forward-Looking Statements

This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Rushworth, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the “Company”). In some cases, such forward-looking statements can be identified by terms such as “believe,” “expect,” “seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,” “plan,” “estimate,” or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of changes in economic and business conditions, including as a result of the COVID-19 pandemic; competition; successful execution of the Company’s growth strategy; success and growth of the Company’s cloud Software-as-a-Service business; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; the Company’s dependency on third-party cloud computing platform providers, hosting facilities and service partners;, cyber security attacks or other security breaches against the Company; the effect of newly enacted or modified laws, regulation or standards on the Company and our products and various other factors and uncertainties discussed in our filings with the U.S. Securities and Exchange Commission (the “SEC”). For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the SEC, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.

EX-99.11 12 exhibit_99-11.htm EXHIBIT 99.11

Exhibit 99.11

NICE Recognizes Innovators in Driving Frictionless Experiences, Unveiling CX

Excellence Award Winners at Interactions Live 2022

Winners drove excellence in bringing CX visions to life by enabling exceptional customer and employee

engagement and outstanding transformations to the cloud, adopting cutting-edge advancements and
demonstrating impressive business impact

Hoboken, N.J., May 26, 2022, NICE (Nasdaq: NICE) today announced the winners of its CX Excellence Awards 2022. The winning organizations were recognized for driving frictionless experiences throughout the customer journey. The 16 award winners across six categories were honored at Interactions Live, the industry’s biggest customer experience virtual event, highlighting strategies for bringing CX visions to life by enabling exceptional customer and employee engagement and outstanding transformations to the cloud, adopting cutting-edge advancements and demonstrating impressive business impact.

The CX Excellence Award winners demonstrated remarkable results in one of six categories:

Best Cloud Implementation – Celebrating the flawless deployment of next-gen, cloud-based technology that demonstrated business impact. The winners are Trip Advisor, Disney Streaming and Teleperformance.

Best CX Innovation – Honoring the adoption of innovative artificial intelligence, analytics or automation that drove digital fluency and transformation as well as business results. The winners are Trimble, Banco BMG and Medscheme.

Best Customer Experience – Recognizing the steps taken to deliver a new CX standard resulting in increased first call resolution, service levels or Net Promoter Score (NPS). The winners are County of San Diego, Vera Bradley and Pfizer.

Best Employee Engagement – Applauding significant advances in workforce engagement and motivation strategies, empowering employees to be brand ambassadors in a work-from-anywhere environment. The winners are Lands’ End, IAG Loyalty(Avios) and PSCU.

Rookie of the Year – Acknowledging the remarkably rapid adoption and implementation of best practices, such as infusing digital fluency, efficiency of roll-out and improved training. The winners are Gusto, Freedom Mortgage and SCCL.

Trailblazer of the Year – Showcases customers with exceptional success stories that have adopted some of the more cutting-edge tools like Enlighten and proven to have the most effective use of AI or self-service. The winner is Fifth Third Bank.

Barak Eilam, CEO, NICE, said, “In a world where consumers are conditioned to expect everything to be easy, effortless and instantaneous, eliminating friction makes all the difference between brand loyalty and brand abandonment. We’re delighted to celebrate organizations that have excelled in ensuring frictionless customer journeys by redefining their customer and employee experiences using advanced innovations. Congratulations to all the winners for this well-deserved honor.”

About NICE

Corporate Media Contact

Christopher Irwin-Dudek, +1 201 561 4442, chris.irwin-dudek@nice.com ET

Investors

Marty Cohen, +1 551 256 5354, ir@nice.com, ET

Omri Arens, +972 3 763 0127, ir@nice.com, CET

Forward-Looking Statements

This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Eilam, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the “Company”). In some cases, such forward-looking statements can be identified by terms such as “believe,” “expect,” “seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,” “plan,” “estimate,” or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of changes in economic and business conditions, including as a result of the COVID-19 pandemic; competition; successful execution of the Company’s growth strategy; success and growth of the Company’s cloud Software-as-a-Service business; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; the Company’s dependency on third-party cloud computing platform providers, hosting facilities and service partners;, cyber security attacks or other security breaches against the Company; the effect of newly enacted or modified laws, regulation or standards on the Company and our products and various other factors and uncertainties discussed in our filings with the U.S. Securities and Exchange Commission (the “SEC”). For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the SEC, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.