0001178913-22-000465.txt : 20220209 0001178913-22-000465.hdr.sgml : 20220209 20220209060836 ACCESSION NUMBER: 0001178913-22-000465 CONFORMED SUBMISSION TYPE: 6-K PUBLIC DOCUMENT COUNT: 11 CONFORMED PERIOD OF REPORT: 20220209 FILED AS OF DATE: 20220209 DATE AS OF CHANGE: 20220209 FILER: COMPANY DATA: COMPANY CONFORMED NAME: NICE Ltd. CENTRAL INDEX KEY: 0001003935 STANDARD INDUSTRIAL CLASSIFICATION: SERVICES-PREPACKAGED SOFTWARE [7372] IRS NUMBER: 000000000 FISCAL YEAR END: 1231 FILING VALUES: FORM TYPE: 6-K SEC ACT: 1934 Act SEC FILE NUMBER: 000-27466 FILM NUMBER: 22603693 BUSINESS ADDRESS: STREET 1: 13 ZARCHIN STREET STREET 2: P.O.B. 690 CITY: RA'ANANA STATE: L3 ZIP: 43107 BUSINESS PHONE: 972-9-775-3777 MAIL ADDRESS: STREET 1: 13 ZARCHIN STREET STREET 2: P.O.B. 690 CITY: RA'ANANA STATE: L3 ZIP: 43107 FORMER COMPANY: FORMER CONFORMED NAME: NICE SYSTEMS LTD DATE OF NAME CHANGE: 19951122 6-K 1 zk2227219.htm 6-K

SECURITIES AND EXCHANGE COMMISSION

WASHINGTON, D.C. 20549

FORM 6-K

REPORT OF FOREIGN PRIVATE ISSUER

PURSUANT TO RULE 13A-16 OR 15D-16 OF

THE SECURITIES EXCHANGE ACT OF 1934

For the month of January 2022 (Report No. 1)

Commission File Number: 0-27466

NICE LTD.

(Translation of Registrant’s Name into English)

13 Zarchin Street, P.O. Box 690, Ra’anana, Israel

(Address of Principal Executive Offices)

Indicate by check mark whether the registrant files or will file annual reports under cover of Form 20-F or Form 40-F.

Form 20-F ☒ Form 40-F ☐

Indicate by check mark if the registrant is submitting the Form 6-K in paper as permitted by Regulation S-T Rule 101(b)(1): ____

Indicate by check mark if the registrant is submitting the Form 6-K in paper as permitted by Regulation S-T Rule 101(b)(7): ____

CONTENTS

This Report on Form 6-K of NICE consists of the following documents, which are attached hereto and incorporated by reference herein:

99.1 NICE Opens Nominations for 2022 PSAPs’ Finest Awards Honoring Emergency Communications Professionals, dated January 4, 2022.

99.2 NICE Named Market Share Leader in Workforce Optimization, dated January 5, 2022.

99.3 City of Detroit 911 to Implement NICE Inform Elite to Improve Service to Citizens and Communities, dated January 6, 2022.

99.4 NICE Actimize ActOne Awarded Inaugural “Best Case Management Solution” Honors by the Canadian RegTech Association, dated January 11, 2022.

99.5 NICE Positioned as the Overall Exemplary Vendor in 2022 Value Index for Agent Management by Ventana Research, dated January 13, 2022.

99.6 NICE Announces NEVA for Collection Adherence, Enabling Organizations to Uphold New Fair Debt Collection Practices Act Requirements, dated January 18, 2022.

99.7 NICE and Magnet Forensics Partner to Digitally Transform Police Case Building and Investigations, dated January 19, 2022.

99.8 NICE Actimize Recognized as Category Winner for Communications Monitoring Innovation in the Chartis 2022 RiskTech100® Rankings, dated January 24, 2022.

99.9 NICE Named Winner in ‘ASTORS’ Awards in Best Investigation and 911 Center Solution Categories for Sixth Consecutive Year, dated January 26, 2022.

99.10 NICE Actimize Honored for Best Anti-Money Laundering Solution by Regulation Asia’s Excellence Awards, dated January 31, 2022.

SIGNATURES

Pursuant to the requirements of the Securities Exchange Act of 1934, the Registrant has duly caused this Report to be signed on its behalf by the undersigned, thereunto duly authorized.

NICE LTD.

Name: /s/ Tali Mirsky

Title: Corporate VP, General Counsel and Corporate Secretary

Dated: February 8, 2022

EXHIBIT INDEX

This Report on Form 6-K of NICE consists of the following documents, which are attached hereto and incorporated by reference herein:

99.1 NICE Opens Nominations for 2022 PSAPs’ Finest Awards Honoring Emergency Communications Professionals, dated January 4, 2022.

99.2 NICE Named Market Share Leader in Workforce Optimization, dated January 5, 2022.

99.3 City of Detroit 911 to Implement NICE Inform Elite to Improve Service to Citizens and Communities, dated January 6, 2022.

99.4 NICE Actimize ActOne Awarded Inaugural “Best Case Management Solution” Honors by the Canadian RegTech Association, dated January 11, 2022.

99.5 NICE Positioned as the Overall Exemplary Vendor in 2022 Value Index for Agent Management by Ventana Research, dated January 13, 2022.

99.6 NICE Announces NEVA for Collection Adherence, Enabling Organizations to Uphold New Fair Debt Collection Practices Act Requirements, dated January 18, 2022.

99.7 NICE and Magnet Forensics Partner to Digitally Transform Police Case Building and Investigations, dated January 19, 2022.

99.8 NICE Actimize Recognized as Category Winner for Communications Monitoring Innovation in the Chartis 2022 RiskTech100® Rankings, dated January 24, 2022.

99.9 NICE Named Winner in ‘ASTORS’ Awards in Best Investigation and 911 Center Solution Categories for Sixth Consecutive Year, dated January 26, 2022.

99.10 NICE Actimize Honored for Best Anti-Money Laundering Solution by Regulation Asia’s Excellence Awards, dated January 31, 2022.

EX-99.1 2 exhibit_99-1.htm EXHIBIT 99.1

Exhibit 99.1

NICE Opens Nominations for 2022 PSAPs’ Finest Awards Honoring Emergency

Communications Professionals

The NICE awards program, now entering its seventeenth year, recognizes the emergency

communications professionals behind the life-saving work of 911

Hoboken, N.J., January 4, 2022 – NICE (Nasdaq: NICE) today announced that it has opened nominations for the 2022 PSAPs' Finest Awards, an annual recognition program for emergency communications (ECC) professionals. Awards are presented each year in the following categories: Lifetime Achievement, Above & Beyond, Communications Center Director/Manager, Line Supervisor, Technician, Trainer, Telecommunicator, Innovator, and PSAP of the Year.

NICE’s PSAPs’ Finest Program has recognized hundreds of deserving emergency communications professionals over its seventeen-year history. The program is open to all PSAPs, whether or not they are customers of NICE. An independent judging panel reviews and judges each nomination based on the individual’s or team’s specific contributions to their agency and the broader community.

Chris Wooten, Executive Vice President, NICE, said, “Emergency communications centers are critical to keeping communities safe. When an emergency call comes in, lives, quite literally, are on the line. Whether they’re behind the headset, managing people or the technology that makes 911 work, emergency communications professionals are essential. We are proud to recognize the life-saving work of each and every emergency communication professional through our PSAPs’ Finest Awards program.”

The PSAPs’ Finest Awards program is successful in large part due to its experienced judging panel, which draws upon the ECC community. This year’s panel of volunteer judges includes Kerry-Anne Murray-Bates, Manager-Communications Services, Toronto Police Service (Toronto, Canada); Allison Theunissen, E9-1-1 MSAG Program Manager, Weld County Regional Communications (Greeley, CO); James Stilwell, ENP, Commander, Communications Division, Maricopa County Sheriff’s Office (Phoenix, AZ); Loretta Hadlock, Police Communications Manager, Glendale Police Department (Glendale, AZ); Michelle Hirst, Director 911 Management, Marion County Board of County Commissioners (Ocala, FL ); Lisa Sears, Director of Law Enforcement Communications, Erie County Central Police Services (Buffalo, NY); and Allie Edwards, Administrative Supervisor, Phoenix Police Department-Communications Bureau (Phoenix, AZ).

To submit a nomination for any of the PSAPs' Finest Awards categories or to read about previous winners, please visit the PSAPs' Finest website. Nominations can be submitted online through June 1, 2022.

Questions regarding the 2022 PSAPs' Finest Awards can be directed to PSInfo@NICE.com.

About NICE Public Safety

With over 3,000 customers and 30 years’ experience, NICE delivers end-to-end digital transformation, improved collaboration, efficiency and cost-savings to all types of public safety and criminal justice agencies, from emergency communications centers and police departments to prosecutors and courts. Our Evidencentral platform (which includes NICE Inform, NICE Investigate, NICE Justice and E-Request) features an ecosystem of integrated technologies that bring data together to improve incident response, accelerate investigations, streamline evidence sharing and disclosure, and keep communities and citizens safer.

About NICE

With NICE (Nasdaq: NICE), it’s never been easier for organizations of all sizes around the globe to create extraordinary customer experiences while meeting key business metrics. Featuring the world’s #1 cloud native customer experience platform, CXone, NICE is a worldwide leader in AI-powered self-service and agent-assisted CX software for the contact center – and beyond. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, partner with NICE to transform - and elevate - every customer interaction. www.nice.com

Corporate Media Contact

Christopher Irwin-Dudek, +1 201 561 4442, chris.irwin-dudek@nice.com, ET

Investors

Marty Cohen, +1 551 256 5354, ir@nice.com, ET

Omri Arens, +972 3 763 0127, ir@nice.com, CET

Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of NICE’s marks, please see: www.nice.com/nice-trademarks.

Forward-Looking Statements

This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Wooten, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the “Company”). In some cases, such forward-looking statements can be identified by terms such as “believe,” “expect,” “seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,” “plan,” “estimate,” or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of changes in economic and business conditions, including as a result of the COVID-19 pandemic; competition; successful execution of the Company’s growth strategy; success and growth of the Company’s cloud Software-as-a-Service business; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; the Company’s dependency on third-party cloud computing platform providers, hosting facilities and service partners;, cyber security attacks or other security breaches against the Company; the effect of newly enacted or modified laws, regulation or standards on the Company and our products and various other factors and uncertainties discussed in our filings with the U.S. Securities and Exchange Commission (the “SEC”). For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the SEC, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.

EX-99.2 3 exhibit_99-2.htm EXHIBIT 99.2

Exhibit 99.2

NICE Named Market Share Leader in Workforce Optimization

DMG Consulting’s in-depth analysis reveals NICE is the market share leader of WFO, interaction analytics, WFM,

quality management and recording solutions amongst WFO suite vendors

Hoboken, N.J., January 5, 2022 – NICE (Nasdaq: NICE) today announced that it has been recognized as the overall market share leader for total workforce optimization (WFO) by DMG Consulting LLC. The ‘Contact Center Workforce Optimization/Workforce Engagement Management Mid-Year Market Share Report’ ranked NICE in the highest position across eight of nine categories. NICE is the leading WFO suite vendor in terms of total company GAAP revenue as well as market share and revenue for contact center WFO solutions, total WFO solutions, total recording and non-contact center recording options, interaction analytics (IA) technologies, contact center workforce management (WFM) applications, and quality management (QM) capabilities.

In an estimated field of 36 worldwide contact center workforce optimization suite vendors, NICE held a dominant 48.1 percent share of total company GAAP revenue in the first half of 2021, a growth of 4.9 percentage points over the same period in 2020. NICE was also the revenue leader in the first half of 2021 for both contact center WFO and total WFO (which includes sales to non-contact-center verticals as well), with 33.8 percent and 34.9 percent market share, respectively.

Barry Cooper, President, NICE Workforce and Customer Experience Group, commented, “We are pleased to once again be recognized as the total WFO market share leader by DMG Consulting. We consider this a testament to our consistent delivery of much needed WFO innovation that drives value for our customers. With NICE’s extension beyond the contact center to meet customers wherever their journey begins, we remain dedicated to expanding the value NICE provides across the organization.”

NICE WFO is comprised of tightly integrated solutions, enabling organizations to improve employee engagement, effectiveness and productivity by identifying performance improvement opportunities, delivering personalized coaching and training, forecasting workloads across channels, scheduling staff around business requirements and employee preferences and enabling staff self-service scheduling options. NICE’s unique adaptive, agile and digital WFO approach uses analytics-based modeling to dynamically personalize contact center processes, such as scheduling, coaching, training, assessments and motivational incentives, based on the individual agent’s unique identity. NICE WFO can be deployed in a cloud environment or on-premise, based on the needs of the customer.

About NICE

Corporate Media Contact

Christopher Irwin-Dudek, +1 201 561 4442, chris.irwin-dudek@nice.com, ET

Investors

Marty Cohen, +1 551 256 5354, ir@nice.com, ET

Omri Arens, +972 3 763 0127, ir@nice.com, CET

Forward-Looking Statements

This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Cooper, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the “Company”). In some cases, such forward-looking statements can be identified by terms such as “believe,” “expect,” “seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,” “plan,” “estimate,” or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of changes in economic and business conditions, including as a result of the COVID-19 pandemic; competition; successful execution of the Company’s growth strategy; success and growth of the Company’s cloud Software-as-a-Service business; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; the Company’s dependency on third-party cloud computing platform providers, hosting facilities and service partners;, cyber security attacks or other security breaches against the Company; the effect of newly enacted or modified laws, regulation or standards on the Company and our products and various other factors and uncertainties discussed in our filings with the U.S. Securities and Exchange Commission (the “SEC”). For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the SEC, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.

EX-99.3 4 exhibit_99-3.htm EXHIBIT 99.3

Exhibit 99.3

City of Detroit 911 to Implement NICE Inform Elite to Improve Service to

Citizens and Communities

911 communications center for largest city in Michigan aims to improve productivity, staff performance and

satisfaction, and elevate 911 service with assistance from NICE technology

Hoboken, N.J., January 6, 2022 – NICE (Nasdaq: NICE) today announced that the City of Detroit (Michigan) 911 communications center will be deploying NICE Inform Elite to digitally transform processes around tracking performance metrics, performing quality assurance reviews, and reconstructing incidents. Through this transformation, the 911 center expects to improve productivity, enhance staff performance and satisfaction and provide better service to citizens and communities. Detroit is the largest city in the state of Michigan and the 27^th most populous U.S. city with over 639,000 residents.

NICE Inform Elite features Intelligence Center dashboards with dozens of real-time metrics that offer instant visibility into what's happening in the 911 center, and why. Metrics can be viewed on an overall 911 center level, or by individual telecommunicator, the agency served (police, fire, EMS) or incident priority or type. The solution automatically consolidates data from various 911 center systems into meaningful metrics which are presented on intuitive dashboards. Managers can drill through metrics to the underlying 911 incident recordings for context.

Art Thompson, Chief Information Officer, City of Detroit, said, “With over a million 911 calls received annually, our call volume is on par with the top 10 US cities. Citizens call us during their most vulnerable moments. We want to do everything we can to take 911 to the next level. NICE’s performance metric capabilities are going to help us hold ourselves accountable. We’re also looking to NICE’s solutions to help us better self-reflect and support our front-line telecommunicators, so they can be successful in their careers. We plan to use the dashboards to better understand the types of calls telecommunicators are taking, and their impact, so we can further enhance staff performance and satisfaction and the level of service we provide to citizens.”

Chris Wooten, Executive Vice President, NICE, said, “As a single system of record that sits at the center of the 911 data ecosystem, our NICE Inform Elite solution brings all incident-related data together from multiple systems to give 911 centers a single view of the truth and automate incident reconstructions and Quality Assurance. We give 911 managers the operational intelligence and free up the time they need to provide targeted training and coaching to telecommunicators, improve incident response and keep communities safer.”

The Detroit 911 center, which currently partners with an outside agency to randomly quality check calls, will also use NICE technology to take a more proactive approach to 911 Quality Assurance (QA). When metrics reveal calls where telecommunicators need additional assistance, managers will be able to assign these calls for QA review directly through the dashboard. Additionally, the center will focus more heavily on reviewing medical calls, thanks to NICE Inform Elite’s ability to use computer-aided dispatch (CAD) incident data to automatically pull specific types of high priority calls for quality assurance review.

When a full review of incidents is necessary, NICE Inform Elite can also streamline incident reconstruction. The solution automatically pulls 911, dispatch and first responder radio communications and associated CAD incident data into a timeline view, so managers are able to synchronously replay incidents exactly as they happened.

“We run pretty lean for a 911 center,” Thompson added. “Anywhere we can improve processes by having technology assist and cut down on man hours is monumental. With our current technology, we have to go into multiple systems to retrieve recordings and understand what happened. By migrating to NICE, we’ll be able to capture everything in one system for a complete picture, which will significantly cut down on time spent investigating incidents and help us answer questions faster. NICE Inform Elite checks all the boxes for us.”

To learn more about NICE Inform Elite:

•

Visit the NICE website by clicking here.

•

Email PSInfo@NICE.com for more information.

About NICE Public Safety

About the Detroit 911 Center

Staffed by 30 highly trained licensed Public Safety Emergency Medical Technicians and Medical First Responders, the Detroit 911 Center operates 24 hours a day, 365 days of the year, serving 639,000 city residents within a 143 square mile area, and responding to over a million police, fire and emergency medical calls from the public annually. Detroit is the largest city in the midwestern state of Michigan and the 27^th most populous U.S. state. More info at https://detroitmi.gov/departments/detroit-fire-department/communications

About NICE

Corporate Media Contact

Christopher Irwin-Dudek, +1 201 561 4442, chris.irwin-dudek@nice.com, ET

Investors

Marty Cohen, +1 551 256 5354, ir@nice.com, ET

Omri Arens, +972 3 763 0127, ir@nice.com, CET

Forward-Looking Statements

EX-99.4 5 exhibit_99-4.htm EXHIBIT 99.4

Exhibit 99.4

NICE Actimize ActOne Awarded Inaugural “Best Case Management Solution”

Honors by the Canadian RegTech Association

The award highlights NICE Actimize ActOne Case Management solution’s innovation and customer

service in a very competitive field

Hoboken, NJ, January 11, 2022 – NICE Actimize, a NICE (Nasdaq: NICE) business, was named the category winner for “Best Case Management Solution” in the inaugural Canadian RegTech Association (CRTA) awards competition announced recently by the CRTA’s Board of Directors in partnership with Ernst & Young (EY) Canada. The CRTA, a non-profit association dedicated to collaboration to solve regulatory challenges, announced the award as part of its recent event, “The Innovation Game: Adopting RegTech in a Digital Age.”

NICE Actimize’s ActOne alert and case management system is purpose-built for financial crime and compliance alert and case investigations. The system is an open, scalable development platform with integration tools and low-code automation to build enterprise workflow apps that are agnostic to source analytics and other systems. ActOne has the flexibility to support other use cases and the extensibility to build on top of and integrate with other types of solutions.

“The number of high-quality nominations that were received for this year’s inaugural competition speaks volumes to the vibrancy of the RegTech ecosystem that exists in Canada. Our esteemed panel of industry judges were pleased to select NICE Actimize as the winner in this year’s ‘Best Case Management Solution’ award category,” said Donna Bales, President, Canadian RegTech Association. “The award highlights NICE Actimize ActOne Case Management solution’s innovation and customer service in a very competitive field.”

“NICE Actimize’s award-winning case management system provides financial institutions with centralized control over financial crime applications and enterprise-wide intelligence,” said Craig Costigan, CEO, NICE Actimize. “We thank both our Canadian customers and the Canadian RegTech Association for honoring our innovation and customer service in a highly competitive category.”

NICE Actimize’s global customer base ranges from top tier enterprise financial institutions to regtech firms and neo banks.

The Canadian Regulatory Technology Association
The CRTA is a not-for-profit organization focused on solving regulatory challenges through collaborative efforts among key RegTech stakeholders: regulated entities, technology vendors, regulatory bodies, government, and professional service providers. The goal is to facilitate dialogue, raise standards, and promote growth and innovation within the Canadian RegTech ecosystem. The organization endeavors to solve regulatory challenges through collaborative discussion and engagement in proof-of-concept initiatives. For more information, please see the CRTA website: www.canadianregtech.ca.

About NICE Actimize

NICE Actimize is the largest and broadest provider of financial crime, risk and compliance solutions for regional and global financial institutions, as well as government regulators. Consistently ranked as number one in the space, NICE Actimize experts apply innovative technology to protect institutions and safeguard consumers’ and investors’ assets by identifying financial crime, preventing fraud and providing regulatory compliance. The company provides real-time, cross-channel fraud prevention, anti-money laundering detection, and trading surveillance solutions that address such concerns as payment fraud, cybercrime, sanctions monitoring, market abuse, customer due diligence and insider trading. Find us at www.niceactimize.com, @NICE_Actimize or Nasdaq: NICE.

About NICE

Corporate Media Contact:

Cindy Morgan-Olson, +1 646 408 5896, cindy.morgan-olson@niceactimize.com, ET

Investors:

Marty Cohen, +1 551 256 5354, ir@nice.com, ET

Omri Arens, +972 3 763 0127, ir@nice.com, CET

Forward-Looking Statements

This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Costigan, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the “Company”). In some cases, such forward-looking statements can be identified by terms such as “believe,” “expect,” “seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,” “plan,” “estimate,” or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of changes in economic and business conditions, including as a result of the COVID-19 pandemic; competition; successful execution of the Company’s growth strategy; success and growth of the Company’s cloud Software-as-a-Service business; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; the Company’s dependency on third-party cloud computing platform providers, hosting facilities and service partners;, cyber security attacks or other security breaches against the Company; the effect of newly enacted or modified laws, regulation or standards on the Company and our products and various other factors and uncertainties discussed in our filings with the U.S. Securities and Exchange Commission (the “SEC”). For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the SEC, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.

EX-99.5 6 exhibit_99-5.htm EXHIBIT 99.5

Exhibit 99.5

NICE Positioned as the Overall Exemplary Vendor in 2022 Value Index for Agent

Management by Ventana Research

NICE ranked highest among 18 vendors and recognized as a Value Index Leader across all seven categories

evaluated

Hoboken, N.J., January 13, 2021 – NICE (Nasdaq: NICE) today announced that it has been named the overall Exemplary Vendor in the 2022 Value Index for Agent Management report by Ventana Research. NICE ranks highest from among 18 vendors assessed and was named a Value Index Leader across all seven categories evaluated in the report. For a complimentary copy of the report, please click here.

Keith Dawson, Vice President and Research Director for Customer Experience at Ventana Research, said, “Choosing the right agent management technology has a major impact on businesses, lowering the total cost of ownership, increasing the return on investment and boosting an organization’s ability to reach its performance potential. NICE has demonstrated leadership across all categories under product and customer experience through CXone and is well deserving of the top rank it has received.”

"Our analysis of agent management tools found that many vendors are focusing on helping organizations cope with the lasting disruption from the pandemic,” continued Keith Dawson. “Technology has evolved far beyond old school workforce optimization. For vendors, expanding the scope of their portfolios into areas like knowledge management and real time agent guidance (for example) is a way to differentiate and add value to their customers.”

Among the categories assessed and in which NICE received top ratings include Adaptability, Capability, Manageability, Reliability, TCO/ROI, Usability and Validation. These categories were mapped across the product experience and customer experience axes, classifying NICE as the overall leader in Ventana Research’s Value Index for Agent Management report.

Paul Jarman, CEO, NICE CXone, said, “With today’s hybrid work model and raising employee engagement requirements, organizations must deliver flexibility, ease of use and adaptability to engage agents and drive positive work experiences. It has highlighted the importance of empowering and preparing agents to address any customer needs event. NICE’s leadership in this report is indicative of our continued commitment to driving meaningful agent experiences through cutting-edge innovation via our CXone and Workforce Management solutions.”

About NICE

Corporate Media Contact

Christopher Irwin-Dudek, +1 201 561 4442, chris.irwin-dudek@nice.com, ET

Investors

Marty Cohen, +1 551 256 5354, ir@nice.com, ET

Omri Arens, +972 3 763 0127, ir@nice.com, CET

Forward-Looking Statements

This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Jarman, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the “Company”). In some cases, such forward-looking statements can be identified by terms such as “believe,” “expect,” “seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,” “plan,” “estimate,” or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of changes in economic and business conditions, including as a result of the COVID-19 pandemic; competition; successful execution of the Company’s growth strategy; success and growth of the Company’s cloud Software-as-a-Service business; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; the Company’s dependency on third-party cloud computing platform providers, hosting facilities and service partners;, cyber security attacks or other security breaches against the Company; the effect of newly enacted or modified laws, regulation or standards on the Company and our products and various other factors and uncertainties discussed in our filings with the U.S. Securities and Exchange Commission (the “SEC”). For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the SEC, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.

EX-99.6 7 exhibit_99-6.htm EXHIBIT 99.6

Exhibit 99.6

NICE Announces NEVA for Collection Adherence, Enabling Organizations to

Uphold New Fair Debt Collection Practices Act Requirements

NEVA’s innovative AI models empower a new offering that proactively identifies events with the potential of risk

violation in real-time, guides agents and presents them with data conducive to compliance

Hoboken, N.J., January 18, 2022 – NICE (Nasdaq: NICE) today announced the availability of NEVA (NICE Employee Virtual Attendant) for Collection Adherence, a specialized offering to help organizations uphold the communications aspects of the new Fair Debt Collection Practices Act in the United States. Based on NEVA’s unique AI models, the solution recognizes events with potential for behavior that could lead to non-compliance in real-time and proactively intervenes by presenting agents with reminders and scripts or sending supervisor alerts of violation risk. For more information, click here.

The U.S. Consumer Financial Protection Bureau issued a final rule effective from November 30, 2021, to restate and clarify prohibitions on harassment and abuse, false or misleading representations, and unfair practices by debt collectors when collecting consumer debt. Focusing on debt collection communications, the rule allows consumers more control over how often and through what means debt collectors can communicate with them regarding their debts. The rule also clarifies how the protections of the Fair Debt Collection Practices Act (FDCPA), which was passed in 1977, apply to newer communication technologies, such as email and text messages.

NEVA for Collection Adherence supports compliance across several scenarios addressed under the new regulation:

•

Non-harassment compliance: Residing on the agent desktop, NEVA follows agent activities and interactions. Upon identifying a potential heated exchange or similar event, NEVA proactively reminds agents of the need for compliance with the new regulation and in parallel sends an alert of a potential violation risk. Telephone call logs are also retained automatically, providing evidence of compliance/non-compliance.

•

Time-barred debt compliance: NEVA automatically calculates whether the statute of limitations for a particular debt has expired in real-time. If a statute is still in place, NEVA notifies agents of the inability to mention legal action and provides alternative scripts to navigate the conversation to safer areas.

•

Voicemail: NEVA recognizes that a call has reached voicemail, can automatically collect data from it and update various internal systems.

“Aligning regulations to the digital age is of critical importance to the continued fair treatment of consumers,” said Barry Cooper, President, NICE Workforce and Customer Experience Group. “We’re pleased to be among the first to bring innovative robotic automation to support organizations in adhering to the new regulation.”

About NICE

Corporate Media Contact

Christopher Irwin-Dudek, +1 201 561 4442, chris.irwin-dudek@nice.com, ET

Investors

Marty Cohen, +1 551 256 5354, ir@nice.com, ET

Omri Arens, +972 3 763 0127, ir@nice.com, CET

Forward-Looking Statements

This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Cooper, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the “Company”). In some cases, such forward-looking statements can be identified by terms such as “believe,” “expect,” “seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,” “plan,” “estimate,” or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of changes in economic and business conditions, including as a result of the COVID-19 pandemic; competition; successful execution of the Company’s growth strategy; success and growth of the Company’s cloud Software-as-a-Service business; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; the Company’s dependency on third-party cloud computing platform providers, hosting facilities and service partners;, cyber security attacks or other security breaches against the Company; the effect of newly enacted or modified laws, regulation or standards on the Company and our products and various other factors and uncertainties discussed in our filings with the U.S. Securities and Exchange Commission (the “SEC”). For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the SEC, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.

EX-99.7 8 exhibit_99-7.htm EXHIBIT 99.7

Exhibit 99.7

NICE and Magnet Forensics Partner to Digitally Transform Police

Case Building and Investigations

Integration of companies’ technologies will enable police agencies to automatically merge digital forensic

evidence from Magnet REVIEW with other digital evidence in NICE Investigate to streamline case building

Hoboken, N.J., January 19, 2022 – NICE (Nasdaq: NICE) and Magnet Forensics (TSX: MAGT) today announced a partnership to digitally transform police case building and investigations to accelerate the pursuit of justice. The integration of NICE Investigate and Magnet REVIEW will enable police agencies to automatically merge digital forensic evidence from Magnet REVIEW with other digital evidence sources in NICE Investigate to streamline case building and investigations.

As a one-stop solution for managing digital evidence and investigations, NICE Investigate improves operational efficiency by enabling investigators to collect, analyze and share digital evidence through a single login. NICE Investigate automatically pulls evidence into electronic case folders from Records Management, CAD (Computer Aided Dispatch), body-worn video, mobile apps and other core systems. When investigators log into NICE Investigate, their evidence is waiting. With the additional integration of Magnet REVIEW, investigators will receive automated alerts when additional forensic evidence becomes available.

Chris Wooten, Executive Vice President, NICE, commented, “We’re excited to partner with Magnet Forensics. Our partnership will create seamless workflows and efficiencies for investigators and further simplify the digital evidence review process across more data types. Now, police departments will be able to review all evidence, connected in one place, to accelerate case building, and get to the truth faster.”

Adam Belsher, Chief Executive Officer, Magnet Forensics, said, “Police agencies are burdened with an overwhelming volume of digital evidence from a variety of sources, which require their own specialized investigative tools and highly trained specialists. It’s slowing down their investigations and compromising justice. We’re partnering with NICE because we’re both committed to making our digital investigation solutions interoperable so that investigators can consolidate critical digital evidence and leverage analytics tools to complete their cases in a more timely and effective fashion.”

Magnet REVIEW is a cloud-based, collaborative and secure digital forensic review platform that enables investigators to access and examine digital forensic evidence and associated metadata acquired through a variety of digital forensic tools (from sources such as smartphones, computers, and IoT devices). Through the integration of Magnet REVIEW and Evidencentral’s NICE Investigate, forensic evidence from Magnet REVIEW will be pulled into NICE Investigate case folders through a seamless, automated, electronic process, where it can be consolidated and cohesively analyzed alongside other types of digital evidence, using analytical tools.

As both solutions leverage Microsoft Azure, agencies will also be able to leverage the cloud to facilitate remote work and collaboration, scale to handle heavier caseloads, better safeguard and manage growing digital evidence, reduce infrastructure and overhead costs, and improve security and resiliency.

“This collaboration between NICE and Magnet Forensics enables public safety organizations to use the power of the cloud to improve digital evidence review processes,” added Kirk Arthur, Microsoft’s Sr. Director of Worldwide Public Safety & Justice. “This is the future of digital evidence management and processing, especially for law enforcement agencies who can now leverage these technologies together to reduce case backlogs and accelerate investigations, while also benefitting from the security and scalability of the trusted Microsoft Azure cloud.”

Under the partnership, Magnet Forensics is also joining NICE’s Evidencentral Marketplace. The Evidencentral Marketplace is the first open digital evidence management ecosystem created specifically for Public Safety and Criminal Justice agencies.

For more information on NICE Investigate, click here to visit the NICE website. Technology companies wishing to join the Evidencentral Marketplace can learn more and inquire at www.Evidencentral.com. More information can also be obtained by emailing PSInfo@NICE.com. For more information on Magnet REVIEW, please click here

About Magnet Forensics

Founded in 2010, Magnet Forensics is a developer of digital investigation software that acquires, analyzes, reports on, and manages evidence from digital sources, including computers, mobile devices, IoT devices and cloud services. Magnet Forensics’ software is used by more than 4,000 public and private sector customers in over 90 countries and helps investigators fight crime, protect assets and guard national security.

About NICE Public Safety

About NICE

Corporate Media Contact

Christopher Irwin-Dudek, +1 201 561 4442, chris.irwin-dudek@nice.com, ET

Investors

Marty Cohen, +1 551 256 5354, ir@nice.com, ET

Omri Arens, +972 3 763 0127, ir@nice.com, CET

Forward-Looking Statements

This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Wooten are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the “Company”). In some cases, such forward-looking statements can be identified by terms such as “believe,” “expect,” “seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,” “plan,” “estimate,” or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of changes in economic and business conditions, including as a result of the COVID-19 pandemic; competition; successful execution of the Company’s growth strategy; success and growth of the Company’s cloud Software-as-a-Service business; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; the Company’s dependency on third-party cloud computing platform providers, hosting facilities and service partners;, cyber security attacks or other security breaches against the Company; the effect of newly enacted or modified laws, regulation or standards on the Company and our products and various other factors and uncertainties discussed in our filings with the U.S. Securities and Exchange Commission (the “SEC”). For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the SEC, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.

EX-99.8 9 exhibit_99-8.htm EXHIBIT 99.8

Exhibit 99.8

NICE Actimize Recognized as Category Winner for Communications Monitoring

Innovation in the Chartis 2022 RiskTech100^® Rankings

NICE Actimize’s SURVEIL-X Communication solution provides comprehensive coverage for all

communication modalities, asset classes and languages in a single cloud-ready solution

Hoboken, NJ – January 24, 2022 – NICE Actimize, a NICE (NASDAQ: NICE) business, has been recognized by Chartis Research as the category winner for Communications Monitoring in its recently released 2022 RiskTech100^® rankings. In addition to the Communications Monitoring category leadership accolade, which it has received for the second consecutive year, NICE Actimize continued to be positioned in the top twenty of Chartis’ comprehensive list of top 100 global risk and compliance technology vendors – a position it has held for more than twelve years. Chartis Research, part of Infopro Digital, is a leading provider of research and analysis on the global market for risk technology.

NICE Actimize’s SURVEIL-X Communication solution provides comprehensive surveillance coverage for all communication modalities (email, chat, video, and voice), asset classes and languages, in a single cloud-ready solution. SURVEIL-X Communication includes advanced features like natural language understanding (NLU), built-in transcription, contextual querying, integrated case management and interactive dashboards, along with proven risk detection models which weed out false positives, bolster efficiency, drive down costs and reduce regulatory risk.

“We’re pleased to announce that NICE Actimize has won the Communications Monitoring Award in this year’s RiskTech100,” said Mark Feeley, Brand Director at Chartis. “As COVID 19 has forced firms to expand the perimeter of their surveillance systems, NICE Actimize has risen to the challenge, with broad spectrum e-comms coverage, analytics and case management capabilities, and integrations with trade data and sentiment analytics.”

Chris Wooten, EVP, NICE, said, “Our award-winning communications surveillance and monitoring solutions support our financial services industry customers as they address the challenges of hybrid work environments. As we continue to innovate within our holistic communication surveillance solutions with advancements in artificial intelligence, machine learning and cloud delivery, we will work closely with our customers to optimize operations and lower costs while meeting the demands of the changing regulatory landscape. We appreciate Chartis Research for honoring our market leadership in financial crime and our communications monitoring capabilities.”

The Chartis RiskTech100^® ranking assessment criteria comprise six equally weighted categories: functionality, core technology, strategy, customer satisfaction, market presence and innovation. The RiskTech100^® only includes companies that sell their own risk management software products and solutions.

About Chartis

Chartis Research is the leading provider of research and analysis on the global market for risk technology. It is part of Infopro Digital, which owns market-leading brands such as Risk and WatersTechnology. The goal of Chartis Research is to support enterprises as they drive business performance through improved risk management, corporate governance and compliance, and to help clients make informed technology and business decisions by providing in-depth analysis and actionable advice on virtually all aspects of risk technology.

RiskTech Quadrant^®, RiskTech100^® and FinTech Quadrant^TM are registered trademarks of Infopro Digital Services Limited (http://www.chartis-research.com).

About NICE Actimize

NICE Actimize is the largest and broadest provider of financial crime, risk and compliance solutions for regional and global financial institutions, as well as government regulators. Consistently ranked as number one in the space, NICE Actimize experts apply innovative technology to protect institutions and safeguard consumers’ and investors; assets by identifying financial crime, preventing fraud and providing regulatory compliance. The company provides real-time, cross-channel fraud prevention, anti-money laundering detection, and trading surveillance solutions that address such concerns as payment fraud, cybercrime, sanctions monitoring, market abuse, customer due diligence and insider trading. Find us at www.niceactimize.com, @NICE_Actimize or Nasdaq: NICE.

About NICE

With NICE (Nasdaq: NICE), it’s never been easier for organizations of all sizes around the globe to create extraordinary customer experiences while meeting key business metrics. Featuring the world’s #1 cloud native customer experience platform, CXone, NICE is a worldwide leader in AI-powered contact center software. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, partner with NICE to transform - and elevate - every customer interaction. www.nice.com.

Corporate Media Contact:

Cindy Morgan-Olson, +1 646 408 5896, NICE Actimize, cindy.morgan-olson@niceactimize.com, ET

Investors:

Marty Cohen, +1 551 256 5354, ir@nice.com, ET

Omri Arens, +972 3 763 0127, ir@nice.com, CET

Forward-Looking Statements

EX-99.9 10 exhibit_99-9.htm EXHIBIT 99.9

Exhibit 99.9

NICE Named Winner in ‘ASTORS’ Awards in Best Investigation and

911 Center Solution Categories for Sixth Consecutive Year

NICE’s digital transformation solutions help public safety and justice agencies discover and

disclose evidence, build cases and get to the truth faster

Hoboken, N.J., January 26, 2022 – NICE (Nasdaq: NICE) today announced that it has been named the winner in the ‘ASTORS’ Awards in the Best Investigation and 911 Center Solution categories for the sixth consecutive year. Sponsored by American Security Today, the ‘ASTORS’ Awards recognize outstanding product development achievements and exciting new technologies that support law enforcement agencies, first responders and other government entities in their mission to keep cities and communities safe and secure. NICE E-Request received a platinum award in the Best 911 Center Solution category, and NICE Investigate was named the platinum award recipient in the Best Investigation Solution category.

NICE E-Request: Best 911 Center Solution

NICE E-Request was recognized for its ability to help emergency communication centers ensure timely disclosure of 911 audio evidence through automation. Handling 911 evidence requests is a time-consuming, but essential, function of every 911 center. E-Request digitally transforms how emergency communications centers receive and process 911 audio evidence requests and share incident information with district attorneys, police investigators and other key stakeholders. E-Request automates the end-to-end request and delivery workflow to accelerate request fulfillment, improve transparency, ensure timely disclosure of evidence and free up resources. E-Request also delivers new-found efficiencies to police detectives by enabling trusted users to directly access 911 audio as they work on investigations. Additionally, with the E-Request mobile app, officers are able to access and listen to 911 calls when they are dispatched to an incident.

NICE Investigate: Best Investigation Solution
NICE also took home top honors in the Best Investigation Solution category for NICE Investigate, a comprehensive, scalable, CJIS-compliant, cloud-based solution that transforms how law enforcement and justice agencies manage investigations and digital evidence. This year, NICE Investigate was recognized for its success in helping police forces around the world work toward reducing crime, solving cases and achieving cost-savings and efficiency gains through digital transformation. NICE was also lauded for its launch of the Evidencentral Marketplace, an open ecosystem that brings digital evidence technologies and data together to help law enforcement agencies streamline investigative workflows, accelerate case building and address disclosure challenges. NICE Investigate is currently used by more than 50,000 investigators and police officers around the world and has received recognition from noted analyst firms IDC and Frost & Sullivan.

Chris Wooten, Executive Vice President, NICE, said, "We’re very honored that our public safety solutions have been recognized by the ‘ASTORS’ awards for the sixth consecutive year. Under increasing budget, resource and time constraints, our public safety customers are facing growing emergency call volumes and case backlogs, and new technologies are generating more data than they have time to contend with, every day. Our digital transformation solutions, including E-Request and NICE Investigate, help them work more efficiently to discover and disclose evidence, build cases and get to the truth faster.”

For more information on NICE’s award-winning solutions:

•

E-Request click here.

•

NICE Investigate click here.

•

Evidencentral click here.

About NICE Public Safety

About NICE

Corporate Media Contact

Christopher Irwin-Dudek, +1 201 561 4442, chris.irwin-dudek@nice.com, ET

Investors

Marty Cohen, +1 551 256 5354, ir@nice.com, ET

Omri Arens, +972 3 763 0127, ir@nice.com, CET

Forward-Looking Statements

EX-99.10 11 exhibit_99-10.htm EXHIBIT 99.10

Exhibit 99.10

NICE Actimize Honored for Best Anti-Money Laundering Solution by Regulation

Asia’s Excellence Awards

NICE Actimize’s anti-money laundering solutions were cited for their ability to leverage

data analytics, artificial intelligence and machine learning to fight financial crime

Hoboken, N.J., January 31, 2022 – NICE Actimize, a NICE (Nasdaq: NICE) business, was recently recognized by the “Regulation Asia Awards for Excellence 2021” with its award for the “Best Solution in AML/CTF Compliance” in its “Best Solutions - Financial Crime Compliance” category. The Regulation Asia awards program recognizes excellence by firms that help to ensure the highest compliance standards are upheld in the financial industry, and that have shaped the regulatory landscape in the Asia Pacific region.

Regulation Asia’s “Best Solution” category recognizes solutions that financial institutions leverage to meet regulatory demands and stay compliant in the areas related to financial crime compliance. The AML/CTF (Anti-Money Laundering and Counter-Terrorism Financing) award was presented for the best solution “which helps financial firms comply with local, regional, and global AML and CTF regulations, leveraging data analytics, artificial intelligence, machine learning – covering all aspects of financial crime compliance.”

“Today’s regulations continue to create constant change for financial services organizations, elevating the importance of effective compliance monitoring,” said Bradley Maclean, Co-founder, Regulation Asia. “For the third consecutive year, our panel of industry experts have recognized the innovations NICE Actimize offers, this time citing the advancements offered through its anti-money laundering solutions, its ongoing commitment to the Asia Pacific region, and its use of advanced technologies to enhance its portfolio of financial crime compliance solutions. This award also acknowledges NICE Actimize’s ongoing commitment to adapting to rapidly changing regulatory requirements.”

“We continue our commitment to the Asia Pacific region and thank Regulation Asia’s expert panel of judges for recognizing our innovation in anti-money laundering solutions,” said Craig Costigan, CEO, NICE Actimize. “NICE Actimize’s anti-money laundering solutions are a clear leader when it comes to solving today’s increasingly complex challenges. We continue to support our clients as they meet growing regulatory demands and the need to increase operational efficiency.”

For further information on the Regulation Asia Awards, please click here.

About Regulation Asia

Regulation Asia is the leading source for actionable regulatory intelligence for Asia Pacific markets. Since 2013, our audience and subscription base have grown to include regulatory bodies, exchanges, banks, asset managers and service providers, allowing us to play a key role in the regulatory agenda. Visit www.regulationasia.com or connect via LinkedIn or Twitter.

About the Regulation Asia Awards for Excellence

The Regulation Asia Awards for Excellence recognizes technology companies, legal and consulting firms, and exchanges that have shaped the regulatory landscape in Asia Pacific, as well as outstanding technology projects both in mature and emerging markets by large tech firms and innovative startups that help meet the requirements of a specific regulatory change infrastructure.

About NICE

Corporate Media Contact:

Cindy Morgan-Olson, +1 646 408 5896, NICE Actimize, cindy.morgan-olson@niceactimize.com, ET

Investors:

Marty Cohen, +1 551 256 5354, ir@nice.com, ET

Omri Arens, +972 3 763 0127, ir@nice.com, CET

Forward-Looking Statements

This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Costigan, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the “Company”). In some cases, such forward-looking statements can be identified by terms such as “believe,” “expect,” “seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,” “plan,” “estimate,” or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of changes in economic and business conditions, including as a result of the COVID-19 pandemic; competition; successful execution of the Company’s growth strategy; success and growth of the Company’s cloud Software-as-a-Service business; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; the Company’s dependency on third-party cloud computing platform providers, hosting facilities and service partners;, cyber security attacks or other security breaches against the Company; the effect of newly enacted or modified laws, regulation or standards on the Company and our products and various other factors and uncertainties discussed in our filings with the U.S. Securities and Exchange Commission (the “SEC”). For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the SEC, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.