0001178913-22-000020.txt : 20220104 0001178913-22-000020.hdr.sgml : 20220104 20220104060108 ACCESSION NUMBER: 0001178913-22-000020 CONFORMED SUBMISSION TYPE: 6-K PUBLIC DOCUMENT COUNT: 10 CONFORMED PERIOD OF REPORT: 20220104 FILED AS OF DATE: 20220104 DATE AS OF CHANGE: 20220104 FILER: COMPANY DATA: COMPANY CONFORMED NAME: NICE Ltd. CENTRAL INDEX KEY: 0001003935 STANDARD INDUSTRIAL CLASSIFICATION: SERVICES-PREPACKAGED SOFTWARE [7372] IRS NUMBER: 000000000 FISCAL YEAR END: 1231 FILING VALUES: FORM TYPE: 6-K SEC ACT: 1934 Act SEC FILE NUMBER: 000-27466 FILM NUMBER: 22503959 BUSINESS ADDRESS: STREET 1: 13 ZARCHIN STREET STREET 2: P.O.B. 690 CITY: RA'ANANA STATE: L3 ZIP: 43107 BUSINESS PHONE: 972-9-775-3777 MAIL ADDRESS: STREET 1: 13 ZARCHIN STREET STREET 2: P.O.B. 690 CITY: RA'ANANA STATE: L3 ZIP: 43107 FORMER COMPANY: FORMER CONFORMED NAME: NICE SYSTEMS LTD DATE OF NAME CHANGE: 19951122 6-K 1 zk2227008.htm 6-K

SECURITIES AND EXCHANGE COMMISSION
WASHINGTON, D.C.  20549

FORM 6-K

REPORT OF FOREIGN PRIVATE ISSUER
PURSUANT TO RULE 13A-16 OR 15D-16 OF
THE SECURITIES EXCHANGE ACT OF 1934

For the month of December 2021 (Report No. 2)

Commission File Number: 0-27466

NICE LTD.
(Translation of Registrant’s Name into English)

13 Zarchin Street, P.O. Box 690, Ra’anana, Israel
(Address of Principal Executive Offices)

Indicate by check mark whether the registrant files or will file annual reports under cover of Form 20-F or Form 40-F.
 
Form 20-F ☒         Form 40-F ☐
 
Indicate by check mark if the registrant is submitting the Form 6-K in paper as permitted by Regulation S-T Rule 101(b)(1): ____
 
Indicate by check mark if the registrant is submitting the Form 6-K in paper as permitted by Regulation S-T Rule 101(b)(7): ____
 
CONTENTS
 
This Report on Form 6-K of NICE consists of the following documents, which are attached hereto and incorporated by reference herein:
99.1 NICE Shapes the Workforce of the Future by Creating an Automation ‘Center of Excellence’ for Higher Education, Dated December 1, 2021.
99.2 NICE Positioned as a Leader in Workforce Optimization by Independent Research Firm, Dated December 2, 2021.
99.3 NICE Robotic Process Automation Recognized as a Leader in SPARK Matrix™ 2021, Dated December 6, 2021.
99.4 NICE Receives “Artificial Intelligence Solution of the Year” Award from 2021 National Technology News, Dated December 7, 2021.
99.5 NICE Actimize Positioned as Overall Leader in the 2021 Quadrant Knowledge Trade Surveillance and Monitoring Report, Dated December 9, 2021.
99.6 NICE Actimize Augments Cloud Native X-Sight Financial Crime Platform with Sparkling Logic’s Decision Management Technology, Dated December 15, 2021.
99.7 NICE Actimize Cloud-Based Platforms Achieve Best-in-Class Ranking in 2021 “Aite Matrix: Leading Fraud & AML Machine Learning Platforms" Vendor Report, Dated December 16, 2021.
99.8 NICE Named a Leader in 2021 SPARK MatrixTM for Voice of the Customer, Dated December 16, 2021.
99.9 NICE Announces New AI-Powered Robotic Process Automation, Accelerating Organizations’ Digital-First CX Strategy, Dated December 21. 2021.

SIGNATURES

Pursuant to the requirements of the Securities Exchange Act of 1934, the Registrant has duly caused this Report to be signed on its behalf by the undersigned, thereunto duly authorized.

 
NICE LTD.

Name: /s/ Tali Mirsky
Title:   Corporate VP, General Counsel and Corporate Secretary
 
Dated: January 4, 2022


EXHIBIT INDEX

This Report on Form 6-K of NICE consists of the following documents, which are attached hereto and incorporated by reference herein:

 EX-99.1 2 exhibit_99-1.htm EXHIBIT 99.1
Exhibit 99.1

NICE Shapes the Workforce of the Future by Creating an Automation ‘Center of
Excellence’ for Higher Education

NICE and Nichols College collaborate to provide hands-on education designed to meet the rapid growth in
demand for automation experts

Hoboken, N.J., December 1, 2021 – NICE (Nasdaq: NICE) today announced a collaboration with Nichols College to form a Center for Intelligent Process Automation (CIPA) to jointly expand the next generation of robotic process automation (RPA) developers. Using NICE’s RPA capabilities and training, students at Nichols College, a private institute of higher education in Dudley, Massachusetts, will learn to develop, support and consult on robotic process automation projects.

Despite the rapid growth in demand for RPA, organizations claim that experienced automation developers are still scarce. Through its support of academic projects like CIPA, NICE is helping to shape the future IT workforce with more graduates bringing these much-desired skills to the table.

In addition to promoting the education of the next generation of automation developers and experts, NICE and Nichols College are collaborating to make CIPA a “center of excellence” providing training, research, automation solutions and consultation to the greater educational and business communities. This will both increase career prospects for students and expand the pool of automation experts in a market where they are increasingly in demand. NICE’s alliance with Nichols College also opens the door for student-initiated research projects and curricular opportunities, such as new degree and non-degree programs related to emerging technologies.

Glenn M. Sulmasy, President of Nichols College, said, “We chose NICE for this important initiative following a competitive procurement process to ensure our students are trained on the most cutting-edge technology and that we have a good partner to make this a success. The partnership with NICE catapults Nichols College to the forefront of tech business and leadership education and builds an analytics mindset across the institution. CIPA provides students an unrivaled immersive opportunity in a data science field that is revolutionizing the business landscape, including the opportunity to apply their RPA skills toward solving real problems for neighboring organizations. This is a hallmark of the Nichols experiential education and another example of our commitment to the community.”

Barry Cooper, President, NICE Workforce and Customer Experience Group, stated, “With the establishment of CIPA and the support of NICE, Nichols College ensures its curriculum is attuned to trending technologies and practical job market opportunities. Together, we provide students with increasingly desirable RPA skills, as well as unique hands-on experience while creating more options for organizations to find new developers to meet their automation needs. We are proud to collaborate with Nichols College” 

About NICE
With NICE (Nasdaq: NICE), it’s never been easier for organizations of all sizes around the globe to create extraordinary customer experiences while meeting key business metrics. Featuring the world’s #1 cloud native customer experience platform, CXone, NICE is a worldwide leader in AI-powered self-service and agent-assisted CX software for the contact center – and beyond. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, partner with NICE to transform - and elevate - every customer interaction. www.nice.com

Corporate Media Contact
Christopher Irwin-Dudek, +1 201 561 4442, chris.irwin-dudek@nice.com, ET

Investors
Marty Cohen, +1 551 256 5354, ir@nice.com, ET
Omri Arens, +972 3 763 0127, ir@nice.com, CET

Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of NICE’s marks, please see: www.nice.com/nice-trademarks.

Forward-Looking Statements
This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Cooper, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the “Company”). In some cases, such forward-looking statements can be identified by terms such as “believe,” “expect,” “seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,” “plan,” “estimate,” or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of changes in economic and business conditions, including as a result of the COVID-19 pandemic; competition; successful execution of the Company’s growth strategy; success and growth of the Company’s cloud Software-as-a-Service business; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; the Company’s dependency on third-party cloud computing platform providers, hosting facilities and service partners;, cyber security attacks or other security breaches against the Company; the effect of newly enacted or modified laws, regulation or standards on the Company and our products and various other factors and uncertainties discussed in our filings with the U.S. Securities and Exchange Commission (the “SEC”). For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the SEC, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.

 EX-99.2 3 exhibit_99-2.htm EXHIBIT 99.2
Exhibit 99.2

NICE Positioned as a Leader in Workforce Optimization
by Independent Research Firm

NICE received the highest possible scores across 21 criteria, including innovation roadmap, workforce
management, intraday schedule management, employee engagement, AI and ML

Hoboken, N.J., December 2, 2021 – NICE (Nasdaq: NICE) announced today that it has been recognized as a Leader in “The Forrester Wave™: Workforce Optimization Platforms, Q4 2021” report. Giving NICE the highest possible scores across 21 criteria, the Forrester Research report cited that “NICE’s future-fit WFO platform is peppered with AI and analytics.” For a complimentary copy, click here.

“The Forrester Wave™: Workforce Optimization Platforms, Q4 2021”, authored by Vasupradha Srinivasan, noted, “NICE's WFO suite has comprehensive functionality for end-to-end WFM – a key strength. That, combined with its leading cloud contact center offerings, significantly simplifies cross-domain workflows, making it a viable and formidable WFO suite for customer service.”

NICE received the highest possible 5.0 score in the product vision, market approach, innovation roadmap, planned enhancements and partner ecosystem criteria evaluated under the ‘strategy’ category, as well as revenue and number of customers criteria in the ‘market presence’ category. Additionally, NICE received the highest possible scores within the ‘current offering’ category in the criteria of workforce management, intraday schedule management, employee engagement, interactive schedule management, AI and ML, quality management, automated quality management, unified agent workspace, interaction recording, performance management, mobility, interaction intelligence, speech and text analytics and automation.

Barry Cooper, President, NICE Workforce and Customer Experience Group, said, “We believe NICE’s recognition as a Leader is the result of unwavering dedication to deliver innovations that ensure optimized experiences for our customers and their employees. We remain committed to ensuring exceptional, frictionless experiences for workforces across every aspect of their employee journey.”

About NICE
With NICE (Nasdaq: NICE), it’s never been easier for organizations of all sizes around the globe to create extraordinary customer experiences while meeting key business metrics. Featuring the world’s #1 cloud native customer experience platform, CXone, NICE is a worldwide leader in AI-powered self-service and agent-assisted CX software for the contact center – and beyond. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, partner with NICE to transform - and elevate - every customer interaction. www.nice.com

Corporate Media Contact
Christopher Irwin-Dudek, +1 201 561 4442, chris.irwin-dudek@nice.com, ET

Investors
Marty Cohen, +1 551 256 5354, ir@nice.com, ET
Omri Arens, +972 3 763 0127, ir@nice.com, CET

Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of NICE’s marks, please see: www.nice.com/nice-trademarks.

Forward-Looking Statements
This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Cooper, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the “Company”). In some cases, such forward-looking statements can be identified by terms such as “believe,” “expect,” “seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,” “plan,” “estimate,” or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of changes in economic and business conditions, including as a result of the COVID-19 pandemic; competition; successful execution of the Company’s growth strategy; success and growth of the Company’s cloud Software-as-a-Service business; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; the Company’s dependency on third-party cloud computing platform providers, hosting facilities and service partners;, cyber security attacks or other security breaches against the Company; the effect of newly enacted or modified laws, regulation or standards on the Company and our products and various other factors and uncertainties discussed in our filings with the U.S. Securities and Exchange Commission (the “SEC”). For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the SEC, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.

 EX-99.3 4 exhibit_99-3.htm EXHIBIT 99.3
Exhibit 99.3

NICE Robotic Process Automation Recognized as a Leader in SPARK Matrix™
2021

Quadrant Knowledge Solutions report recognizes NICE for technology excellence and customer impact,
highlights NICE’s AI-driven Automation Finder as key differentiator

Hoboken, N.J., December 6, 2021 – NICE (Nasdaq: NICE) announced today that it has been recognized as a Technology Leader in the SPARK Matrix™: Robotic Process Automation (RPA) 2021 report. Among the key differentiators highlighted by Quadrant Knowledge Solutions, the report cites NICE RPA as ”improving the employee experience and providing better customer engagement…”. The report went on to state, “They help the organizations to provide a seamless, consistent, and personalized customer experience across the customer journey.”

According to Apoorva Dawalbhakta, Senior Analyst at Quadrant Knowledge Solutions, “NICE, with their RPA products that include NEVA attended automation, Robotic Automation, Desktop Analytics, Automation Finder, and Automation Studio, has received strong ratings across the parameters of technology excellence and customer impact and has also been positioned among the technology leaders in the 2021 SPARK Matrix™ of the robotic process automation (RPA) market. NICE is a leading provider of cloud and on-premise enterprise software solutions that enable organizations to make better decisions by analyzing structured and unstructured data using advanced analytics via AI-driven automation discovery tools,” adds Apoorva.

The Quadrant Knowledge report recognized NICE’s many differentiators stating, “The NICE RPA solutions’ technological differentiators include an AI-driven automation discovery tool, namely Automation Finder, as it helps to analyze data and recommend automation opportunities along with Desktop Analytics which monitor employees' desktop activities.”

Acknowledging NICE’s significant presence globally, the report stated, “NICE has a significant geographical presence in the US, followed by Europe, Asia Pacific, the Middle East, Africa, and Latin America. The company holds a strong customer base, including some of the leading brands across industry verticals such as banking & financial services, CPG & retail, IT & telecom.”

“We are pleased to be recognized as a leader for technology excellence and customer impact by Quadrant Knowledge Solutions and believe it reflects our ability to deliver immense value to the RPA market,” Barry Cooper, President, NICE Workforce and Customer Experience Group, commented. “We remain dedicated to bringing innovative capabilities that help our customers select optimal automation projects and maximize their value across the organization while empowering employees to boost business outcomes.”

About Quadrant Knowledge Solutions
Quadrant Knowledge Solutions is a global advisory and consulting firm, which mainly focuses on helping clients and allows them to achieve business transformation goals with Strategic Business and Growth advisory services. At Quadrant Knowledge Solutions, our vision is to become an integral part of our client’s business as a strategic knowledge partner. Our research and consulting deliverables are designed to provide comprehensive information and strategic insights for helping clients formulate growth strategies to survive and thrive in ever-changing business environments. For more available research, please visit https://quadrant-solutions.com/market-research/

About NICE
With NICE (Nasdaq: NICE), it’s never been easier for organizations of all sizes around the globe to create extraordinary customer experiences while meeting key business metrics. Featuring the world’s #1 cloud native customer experience platform, CXone, NICE is a worldwide leader in AI-powered self-service and agent-assisted CX software for the contact center – and beyond. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, partner with NICE to transform - and elevate - every customer interaction. www.nice.com

Corporate Media Contact
Christopher Irwin-Dudek, +1 201 561 4442, chris.irwin-dudek@nice.com, ET

Investors
Marty Cohen, +1 551 256 5354, ir@nice.com, ET
Omri Arens, +972 3 763 0127, ir@nice.com, CET

Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of NICE’s marks, please see: www.nice.com/nice-trademarks.

Forward-Looking Statements
This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Cooper, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the “Company”). In some cases, such forward-looking statements can be identified by terms such as “believe,” “expect,” “seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,” “plan,” “estimate,” or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of changes in economic and business conditions, including as a result of the COVID-19 pandemic; competition; successful execution of the Company’s growth strategy; success and growth of the Company’s cloud Software-as-a-Service business; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; the Company’s dependency on third-party cloud computing platform providers, hosting facilities and service partners;, cyber security attacks or other security breaches against the Company; the effect of newly enacted or modified laws, regulation or standards on the Company and our products and various other factors and uncertainties discussed in our filings with the U.S. Securities and Exchange Commission (the “SEC”). For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the SEC, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.

 EX-99.4 5 exhibit_99-4.htm EXHIBIT 99.4
Exhibit 99.4

NICE Receives “Artificial Intelligence Solution of the Year” Award 
from 2021 National Technology News
  
NICE Enlighten AI honored as an innovative CX solution which delivers extraordinary experiences 
 
Hoboken, N.J., December 7, 2021 – NICE (Nasdaq: NICE) today announced that the 2021 National Technology Awards, sponsored by National Technology News, named NICE Enlighten AI as its “Artificial Intelligence Solution of the Year” award winner. In its fifth year, the awards program is a comprehensive celebration of leading technology across a range of industries and organized by National Technology News, part of Perspective Publishing, a leading publishing and events company. The Artificial Intelligence category rewards companies making use of machine learning and algorithms to turn raw data into useful insights and value for customers. 

“This award acknowledges NICE’s commitment to relentless AI innovation,” said Barry Cooper, President, NICE Workforce and Customer Experience Group. “AI is redefining what’s possible in customer experience and is already delivering impressive results. This award is a testament to the innovative, data-driven approach the NICE team brings to our customers. We are honored to receive this recognition.”

With NICE Enlighten AI for CX, every second of every interaction is analyzed to identify the successful behaviors that drive extraordinary experiences. Each specialized AI model is developed from 30+ years of research and industry experience, using the largest syndicated datasets. CX organizations now have a complete, objective, and automated behavioral analysis of every interaction. A suite of innovative CX solutions operationalize this intelligence, accelerating action, and turning customer service into a real competitive differentiator.  

For further information on NICE Enlighten AI, please visit our website here.
To download the whitepaper, "Leading Businesses are Using AI to Drive Extraordinary CX," please click here.  
 
About National Technology News
National Technology News (NTN) is a key brand for technology purchasers and vendors in the UK. Following the success of the inaugural National Technology Awards in 2017, and with growing demand for a dedicated high-level news-driven site, National Technology News was born. NTN has grown into a multi-channel news and events brand that offers companies direct access to the decision-makers for technology in UK businesses. National Technology News is part of Perspective Publishing, a leading publishing, and events company. Perspective also publishes FStech and Retail Systems, the leading technology titles within the financial and retail sectors within the UK.

About NICE
With NICE (Nasdaq: NICE), it’s never been easier for organizations of all sizes around the globe to create extraordinary customer experiences while meeting key business metrics. Featuring the world’s #1 cloud native customer experience platform, CXone, NICE is a worldwide leader in AI-powered self-service and agent-assisted CX software for the contact center – and beyond. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, partner with NICE to transform - and elevate - every customer interaction. www.nice.com.

Corporate Media Contact
Christopher Irwin-Dudek, +1 201 561 4442, chris.irwin-dudek@nice.com, ET

Investors
Marty Cohen, +1 551 256 5354, ir@nice.com, ET
Omri Arens, +972 3 763 0127, ir@nice.com, CET

Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of NICE marks, please see www.nice.com/nice-trademarks.

Forward-Looking Statements
This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Cooper, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the “Company”). In some cases, such forward-looking statements can be identified by terms such as “believe,” “expect,” “seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,” “plan,” “estimate,” or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of changes in economic and business conditions, including as a result of the COVID-19 pandemic; competition; successful execution of the Company’s growth strategy; success and growth of the Company’s cloud Software-as-a-Service business; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; the Company’s dependency on third-party cloud computing platform providers, hosting facilities and service partners;, cyber security attacks or other security breaches against the Company; the effect of newly enacted or modified laws, regulation or standards on the Company and our products and various other factors and uncertainties discussed in our filings with the U.S. Securities and Exchange Commission (the “SEC”). For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the SEC, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.

 EX-99.5 6 exhibit_99-5.htm EXHIBIT 99.5
Exhibit 99.5

NICE Actimize Positioned as Overall Leader in the 2021 Quadrant Knowledge
Trade Surveillance and Monitoring Report

For the 2nd consecutive year, NICE Actimize was the highest-scoring vendor across Technology
Excellence and Customer Impact metrics in the SPARK Matrix™ for Trade Surveillance

Hoboken, NJ, December 9, 2021 – NICE Actimize, a NICE (Nasdaq: NICE) business, has been ranked by global advisory and consulting firm Quadrant Knowledge Solutions as the overall global Leader in its report titled “SPARK Matrix™: Trade Surveillance and Monitoring, 2021” for the second consecutive year. The Quadrant Knowledge Solutions research report, which provided competitive analysis and a ranking of 21 global trade surveillance vendors in the form of its proprietary SPARK Matrix, scored NICE Actimize highest across the Technology Excellence and Customer Impact performance metrics. To download a complimentary copy, click here.

The Quadrant Knowledge report, in positioning NICE Actimize and its SURVEIL-X Holistic Conduct Surveillance Suite, cited numerous strengths, stating, “NICE Actimize’s SURVEIL-X platform offers holistic trade surveillance through a fully managed, secure, and compliant cloud platform with capabilities for extensive market data feed integration, wide analytics coverage via OOTB models and self-service analytics, and automated Trade Reconstruction.”  The analysis also noted, “SURVEIL-X analyzes all trade, communications, and other surveillance data and uses AI-powered analytics, and advanced machine learning to produce precise alerts and help organizations significantly reduce false positives. With integrated case management and powerful visualizations, surveillance analysts can maximize their efficiency and better detect conduct risks.”

Explained Vishal Jagasia, Analyst, Quadrant Knowledge Solutions, “With its enhanced surveillance and risk detection capabilities and other key differentiating features including self-service analytics development, AI-enabled holistic surveillance to produce more precise alerts with integrated visualization, employee risk scores based on customizable behavioral risk factors, case management tool and support to a wide range of use cases, NICE Actimize delivers a strong customer ownership experience.”

Vishal added, “The company’s ability to offer unified and holistic surveillance capabilities, sophisticated communication surveillance, case management capabilities, ability to meet unique business requirements, and ease of deployment, have received strong ratings across technology excellence and customer impact and has been positioned as a technology leader in the SPARK Matrix: Trade Surveillance and Monitoring, 2021."

“NICE Actimize’s roadmap for SURVEIL-X continues to build upon our focus areas of complete coverage, precision detection, and intelligent investigations. As compliance teams continue their digital transformation, we will continue to invest in advanced AI and in self-development tools for both traditional and machine-learning-based analytics, to continue helping firms unlock their conduct related enterprise data,” said Chris Wooten, Executive Vice President, NICE. “Once again, we thank Quadrant Knowledge for recognizing the innovation within our markets surveillance suite.”

Quadrant Knowledge Solutions’ SPARK Matrix provides a snapshot of key market participants and a visual representation of their positioning, along with strategic insights on how each vendor ranks related to their competitors along several axes representing a range of performance parameters coinciding with technology excellence and customer impact. These coordinates are then used to create the final SPARK Matrix.

To download a complimentary copy of the Quadrant Knowledge “SPARK Matrix™: Trade Surveillance and Monitoring, 2021,” please click here.

About Quadrant Knowledge Solutions
Quadrant Knowledge Solutions is a global advisory and consulting firm focused on helping clients in achieving business transformation goals with Strategic Business and Growth advisory services. At Quadrant Knowledge Solutions, our vision is to become an integral part of our client’s business as a strategic knowledge partner. Our research and consulting deliverables are designed to provide comprehensive information and strategic insights for helping clients formulate growth strategies to survive and thrive in ever-changing business environments. For more available research, please visit https://quadrant-solutions.com/market-research/

About NICE Actimize
NICE Actimize is the largest and broadest provider of financial crime, risk and compliance solutions for regional and global financial institutions, as well as government regulators. Consistently ranked as number one in the space, NICE Actimize experts apply innovative technology to protect institutions and safeguard consumers’ and investors’ assets by identifying financial crime, preventing fraud and providing regulatory compliance. The company provides real-time, cross-channel fraud prevention, anti-money laundering detection, and trading surveillance solutions that address such concerns as payment fraud, cybercrime, sanctions monitoring, market abuse, customer due diligence and insider trading. Find us at www.niceactimize.com, @NICE_Actimize or Nasdaq: NICE.

About NICE
With NICE (Nasdaq: NICE), it’s never been easier for organizations of all sizes around the globe to create extraordinary customer experiences while meeting key business metrics. Featuring the world’s #1 cloud native customer experience platform, CXone, NICE is a worldwide leader in AI-powered self-service and agent-assisted CX software for the contact center – and beyond. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, partner with NICE to transform - and elevate - every customer interaction. www.nice.com.

Corporate Media Contact:
Cindy Morgan-Olson, +1 646 408 5896, NICE Actimize, cindy.morgan-olson@niceactimize.com, ET

Investors:
Marty Cohen, +1 551 256 5354, ir@nice.com, ET
Omri Arens, +972 3 763 0127, ir@nice.com, CET

Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of NICE’s marks, please see: www.nice.com/nice-trademarks.

Forward-Looking Statements
This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Wooten, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the “Company”). In some cases, such forward-looking statements can be identified by terms such as “believe,” “expect,” “seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,” “plan,” “estimate,” or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of changes in economic and business conditions, including as a result of the COVID-19 pandemic; competition; successful execution of the Company’s growth strategy; success and growth of the Company’s cloud Software-as-a-Service business; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; the Company’s dependency on third-party cloud computing platform providers, hosting facilities and service partners;, cyber security attacks or other security breaches against the Company; the effect of newly enacted or modified laws, regulation or standards on the Company and our products and various other factors and uncertainties discussed in our filings with the U.S. Securities and Exchange Commission (the “SEC”). For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the SEC, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.

2
EX-99.6 7 exhibit_99-6.htm EXHIBIT 99.6
Exhibit 99.6

NICE Actimize Augments Cloud Native X-Sight Financial Crime Platform with Sparkling
Logic’s Decision
Management Technology
 
Sparkling Logic’s decision management platform leverages data insights and authors  
business rules to define automated decisions  
 
Hoboken, N.J., December 15, 2021 – NICE Actimize, a NICE (NASDAQ: NICE) business, announced a strategic technology partnership with Sparkling Logic, a California-based provider of decision management systems, to augment NICE Actimize’s cloud native X-Sight financial crime management platform. Sparkling Logic’s advanced decision management platform is designed to bring financial institutions rapid delivery of NICE Actimize’s domain expertise with powerful self-service decision management capabilities.  
 
Sparkling Logic’s platform automates decisions dealing with risk and compliance, reducing the time it takes to adjust to new insights gained from a range of data and market changes. The cloud-based decision management platform leverages data insights and authors business rules to define automated decisions using industry-leading and patented approaches.   
 
Powered by the security of the cloud, NICE Actimize’s X-Sight AI-driven platform manages and scales analytics and addresses complex demands for flexibility and extensibility at scale. X-Sight also introduces unlimited data from any source, extensive analytics, and intelligent automation. 
 
When integrated with NICE Actimize’s platform, Sparkling Logic’s innovative decision management technology will support financial institution customers by making more rapid decisions on financial crime strategies and providing the ability to view the overall impact across all NICE Actimize analytics. This capability allows X-Sight customers to make more informed decisions while maximizing financial crime coverage and controlling costs.
  
“Growing data volume and business complexity require a faster response to escalating problems such as fraud, regulatory compliance, personalized account management, collection, and recovery," said Carole-Ann Berlioz, Co-Founder and Chief Product Officer, Sparkling Logic. “Our decision management technology will further enhance NICE Actimize’s powerful X-Sight platform by empowering business decisions with greater agility, visibility, and intelligence." 
 
“This technology partnership delivers our X-Sight customers more rapid development and deployment of financial crime management strategies across the broader NICE Actimize analytics ecosystem,” said Craig Costigan, CEO, NICE Actimize. “We look forward to incorporating the power of Sparkling Logic’s innovations in decision management into our advanced financial crime platforms.”   

About Sparkling Logic
Sparkling Logic Inc. is a California-based company leading technology innovation in decision management. Sparkling Logic's SMARTS™ decision management is a business rules and analytics technology that empowers business and data analysts to discover, test, simulate, deploy and continuously improve data-informed business decisions that drive daily business operations in applications and systems. Find us at www.sparklinglogic.com, @sparklinglogic.

About NICE Actimize
NICE Actimize is the largest and broadest provider of financial crime, risk, and compliance solutions for regional and global financial institutions, as well as government regulators. Consistently ranked as number one in the space, NICE Actimize experts apply innovative technology to protect institutions and safeguard consumers’ and investors' assets by identifying financial crime, preventing fraud, and providing regulatory compliance. The company provides real-time, cross-channel fraud prevention, anti-money laundering detection, and trading surveillance solutions that address such concerns as payment fraud, cybercrime, sanctions monitoring, market abuse, customer due diligence and insider trading. Find us at www.niceactimize.com, @NICE_Actimize or Nasdaq: NICE.

About NICE
With NICE (Nasdaq: NICE), it’s never been easier for organizations of all sizes around the globe to create extraordinary customer experiences while meeting key business metrics. Featuring the world’s #1 cloud native customer experience platform, CXone, NICE is a worldwide leader in AI-powered self-service and agent-assisted CX software for the contact center – and beyond. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, partner with NICE to transform - and elevate - every customer interaction. www.nice.com.

Corporate Media Contact:
Cindy Morgan-Olson, +1 646 408 5896, NICE Actimize, cindy.morgan-olson@niceactimize.com, ET

Investors:
Marty Cohen, +1 551 256 5354, ir@nice.com, ET
Omri Arens, +972 3 763 0127, ir@nice.com, CET

Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of NICE’s marks, please see: www.nice.com/nice-trademarks.

Forward-Looking Statements
This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Costigan, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the “Company”). In some cases, such forward-looking statements can be identified by terms such as “believe,” “expect,” “seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,” “plan,” “estimate,” or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of changes in economic and business conditions, including as a result of the COVID-19 pandemic; competition; successful execution of the Company’s growth strategy; success and growth of the Company’s cloud Software-as-a-Service business; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; the Company’s dependency on third-party cloud computing platform providers, hosting facilities and service partners;, cyber security attacks or other security breaches against the Company; the effect of newly enacted or modified laws, regulation or standards on the Company and our products and various other factors and uncertainties discussed in our filings with the U.S. Securities and Exchange Commission (the “SEC”). For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the SEC, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.

2
 EX-99.7 8 exhibit_99-7.htm EXHIBIT 99.7
Exhibit 99.7

NICE Actimize Cloud-Based Platforms Achieve Best-in-Class Ranking in 2021 “Aite
Matrix: Leading Fraud & AML Machine Learning Platforms" Vendor Report

NICE Actimize’s cloud-based platforms secured best-in-class ratings across vendor stability, client
strength, and product features categories against 11 financial crime industry vendors

Hoboken, NJ, December 16, 2021 – NICE Actimize, a NICE (NASDAQ: NICE) business, has been named a leader in Aite-Novarica Group’s “2021 Aite Matrix: Leading Fraud & AML Machine Learning Platforms" vendor landscape report, securing best-in-class ratings in the categories of vendor stability, client strength and product features in a field of 11 vendors across primary financial crime categories. The vendors were evaluated via the Aite Matrix, Aite-Novarica Group’s highly governed and quantitative vendor evaluation methodology.

To download a complimentary copy of the Aite-Novarica Group’s 2021 “Aite Matrix: Leading Fraud & AML Machine Learning Platforms" vendor report, please click here.

The two NICE Actimize platforms cited in the report included the X-Sight Financial Crime Management Platform as-a-Service and the Xceed Integrated AML & Fraud Platform. Built for enterprise scalability, X-Sight extends best-in-class financial crime risk management with core services powered by the cloud. Also powered by the cloud, Xceed brings together best-in-class AML and fraud solutions, offering complete financial crime and compliance on a single platform.

According to the Aite-Novarica Group report, “With its “AI First” approach, NICE Actimize is dedicated to infusing advanced analytics across the entire client risk life cycle. Tailored to different market segments, NICE Actimize’s agile and scalable platforms aim to deliver elevated datasets and intelligence, drive better financial crimes risk management, and lower the total cost of ownership.”

The Aite-Novarica Group report also stated that, “NICE Actimize is a leading provider of enterprise software solutions for financial crime and is well known for developing innovative technology to protect institutions by identifying financial crime, preventing fraud, and providing regulatory compliance. NICE Actimize combines deep industry expertise and a patented technology platform to quickly enable global businesses to increase their insight into real-time customer behavior and improve risk and compliance performance. NICE Actimize provides enterprise risk management solutions to banks, insurance companies, payment companies, and government entities in 70 countries.”

According to Chuck Subrt, Fraud & AML practice director, Aite-Novarica Group and co-author of the report, “Among the most significant developments of the evolving financial crime market are the emergence of fraud and AML detection solutions that provide FIs with the capability to optimize the performance of their controls by way of applying advanced analytical techniques to discover, develop, test, deploy, and tune highly customized detection logic and policy administration. These machine learning platforms and ecosystems have created a new segment of the market for fraud and AML detection solutions. Our report reflects that NICE Actimize is a market leader in integrating these advanced AI and machine learning into its solutions.”

"NICE Actimize continues to deliver advanced analytics across the entire client risk lifecycle. By delivering agile, scalable platforms tailored to different market segments, NICE Actimize solutions drive industry-leading financial crime risk management and lower total cost of ownership,” said Craig Costigan, CEO, NICE Actimize. “We thank Aite-Novarica Group for recognizing our innovations in artificial intelligence and machine learning.”

“To support financial crimes detection and prevention, NICE Actimize’s solution suite leverages advanced analytics such as machine learning, automation, and NLP, from the data layer, through insights, through decisioning to investigation and reporting,” the Aite-Novarica report noted. “NICE Actimize uses several machine learning algorithms in its models, depending on the business need—both supervised (e.g., XGBoost, random forest, and regression) and unsupervised (e.g., clustering and isolation forest).”

•
For more information on NICE Actimize’s financial crime solutions, including anti-money laundering and enterprise fraud and authentication, please  click here.

About Aite-Novarica Group
Aite-Novarica Group is an advisory firm providing mission-critical insights on technology, regulations, strategy, and operations to hundreds of banks, insurers, payments providers, and investment firms—as well as the technology and service providers that support them. Comprising former senior technology, strategy, and operations executives as well as experienced researchers and consultants, our experts provide actionable advice to our client base, leveraging deep insights developed via our extensive network of clients and other industry contacts. Visit us on the web and connect with us on Twitter and LinkedIn.

About NICE Actimize
NICE Actimize is the largest and broadest provider of financial crime, risk and compliance solutions for regional and global financial institutions, as well as government regulators. Consistently ranked as number one in the space, NICE Actimize experts apply innovative technology to protect institutions and safeguard consumers’ and investors’ assets by identifying financial crime, preventing fraud and providing regulatory compliance. The company provides real-time, cross-channel fraud prevention, anti-money laundering detection, and trading surveillance solutions that address such concerns as payment fraud, cybercrime, sanctions monitoring, market abuse, customer due diligence and insider trading. Find us at www.niceactimize.com, @NICE_Actimize or Nasdaq: NICE.

About NICE
With NICE (Nasdaq: NICE), it’s never been easier for organizations of all sizes around the globe to create extraordinary customer experiences while meeting key business metrics. Featuring the world’s #1 cloud native customer experience platform, CXone, NICE is a worldwide leader in AI-powered contact center software. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, partner with NICE to transform - and elevate - every customer interaction. www.nice.com.
.
Corporate Media Contact:
Cindy Morgan-Olson, +1 646 408 5896,  cindy.morgan-olson@niceactimize.com, ET

Investors
Marty Cohen, +1 551 256 5354, ir@nice.com, ET
Omri Arens, +972 3 763 0127, ir@nice.com, CET

Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of NICE’s marks, please see: www.nice.com/nice-trademarks.

Forward-Looking Statements
This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Costigan, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the “Company”). In some cases, such forward-looking statements can be identified by terms such as “believe,” “expect,” “seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,” “plan,” “estimate,” or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of changes in economic and business conditions, including as a result of the COVID-19 pandemic; competition; successful execution of the Company’s growth strategy; success and growth of the Company’s cloud Software-as-a-Service business; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; the Company’s dependency on third-party cloud computing platform providers, hosting facilities and service partners; cyber security attacks or other security breaches against the Company; the effect of newly enacted or modified laws, regulation or standards on the Company and our products and various other factors and uncertainties discussed in our filings with the U.S. Securities and Exchange Commission (the “SEC”). For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the SEC, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.

2
 EX-99.8 9 exhibit_99-8.htm EXHIBIT 99.8
Exhibit 99.8

NICE Named a Leader in 2021 SPARK MatrixTM for Voice of the Customer

NICE VoC recognized for built-in AI and analytics and real-time actions that help organizations instantly act on
customer feedback to drive better customer engagement in Quadrant Knowledge Solutions report

Hoboken, N.J., December 16, 2021 – NICE (Nasdaq: NICE) announced today that it has been recognized as a Technology Leader in the 2021 SPARK MatrixTM for Voice of the Customer (VoC) Platform report. The Quadrant Knowledge Solution report, which provides market insights, competitive evaluation, and rankings for 17 vendors, gave NICE Voice of the Customer strong ratings for both parameters, technology excellence and customer impact. The report acknowledged NICE VoC’s ability to instantly act on customer feedback to drive better customer engagement and noted NICE real-time agent guidance powered by NICE Enlighten AI. For a complimentary copy of the report, click here.

Citing numerous strengths, the Quadrant Knowledge Solutions report stated, “NICE VoC platform’s key technology differentiators include customer journey-based design, real-time actions, robust analytics capabilities, a one-stop-shop VoC solution, and a holistic and unified solution. NICE VoC platform’s ability to support real-time actions helps organizations instantly act on the feedback from customers to drive better customer engagement. The platform leverages NICE Enlighten AI Agent Behavioral Models to offer real-time agent coaching and real-time agent guidance.” The report also highlighted NICE VoC’s ability to meet contact center needs, as well as those across the enterprise. “NICE leverages its enterprise ready VoC platform and robust contact center capabilities to serve the requirements of organizations of all sizes and all tiers of the market.”

According to Priyanka Panhale, Analyst Quadrant Knowledge Solutions, “NICE helps organizations design compelling marketing initiatives, drive product innovation, and increase customer satisfaction with its approach towards offering a holistic and unified understanding of customer’s feedback across their journey. The VOC platform’s ability to support real-time actions helps organizations instantly act on the feedback from customers to drive better customer engagement. It eliminates the data silos across organizations’ product lines and helps organizations employ valuable analytics for improving their product and service delivery. The company’s ability to serve the requirements of organizations of all sizes and all tiers of the market with its VoC platform and robust contact center capabilities, comprehensive technology roadmap and vision, sophisticated technology platform, and robust AI capabilities, has received strong ratings across the parameters of technology excellence and customer impact, and has been positioned as the technology leader.”

“Customers expect organizations to act on their feedback in real-time and provide effortless experiences across their entire journey. It is our goal to help businesses instantly act on structured and unstructured feedback to deliver proactive, contextual, and digitally-fluent experiences,” commented Barry Cooper, President, NICE Workforce and Customer Experience Group. “We are committed to Voice of the Customer innovations that power automated closed-loop actions and real-time agent guidance that increase customer satisfaction and loyalty.”

NICE Voice of the Customer powers enterprises to combine and analyze millions of customer interactions, solicited feedback, and operational data to uncover blind spots, increase customer satisfaction, and improve agent performance. A world-leading Voice of the Customer solution for organizations that rely on the strategic value of the contact center, NICE Voice of the Customer enables companies of all sizes across the globe to act on feedback and transform the customer experience at scale. A holistic solution unified with CXone and the NICE portfolio, NICE Voice of the Customer delivers superior analytics to operationalize feedback on the frontline and across the comprehensive customer journey.

About Quadrant Knowledge Solutions
Quadrant Knowledge Solutions is a global advisory and consulting firm focused on helping clients in achieving business transformation goals with Strategic Business and Growth advisory services. At Quadrant Knowledge Solutions, our vision is to become an integral part of our client’s business as a strategic knowledge partner. Our research and consulting deliverables are designed to provide comprehensive information and strategic insights for helping clients formulate growth strategies to survive and thrive in ever-changing business environments. For more available research, please visit https://quadrant-solutions.com/market-research/

About NICE
With NICE (Nasdaq: NICE), it’s never been easier for organizations of all sizes around the globe to create extraordinary customer experiences while meeting key business metrics. Featuring the world’s #1 cloud native customer experience platform, CXone, NICE is a worldwide leader in AI-powered self-service and agent-assisted CX software for the contact center – and beyond. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, partner with NICE to transform - and elevate - every customer interaction. www.nice.com.

Corporate Media Contact
Christopher Irwin-Dudek, +1 201 561 4442, chris.irwin-dudek@nice.com, ET

Investors
Marty Cohen, +1 551 256 5354, ir@nice.com, ET
Omri Arens, +972 3 763 0127, ir@nice.com, CET

Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of NICE’s marks, please see: www.nice.com/nice-trademarks.

Forward-Looking Statements
This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements Mr. Cooper, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the “Company”). In some cases, such forward-looking statements can be identified by terms such as “believe,” “expect,” “seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,” “plan,” “estimate,” or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of changes in economic and business conditions, including as a result of the COVID-19 pandemic; competition; successful execution of the Company’s growth strategy; success and growth of the Company’s cloud Software-as-a-Service business; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; the Company’s dependency on third-party cloud computing platform providers, hosting facilities and service partners;, cyber security attacks or other security breaches against the Company; the effect of newly enacted or modified laws, regulation or standards on the Company and our products and various other factors and uncertainties discussed in our filings with the U.S. Securities and Exchange Commission (the “SEC”). For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the SEC, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.

2
EX-99.9 10 exhibit_99-9.htm EXHIBIT 99.9
Exhibit 99.9

NICE Announces New AI-Powered Robotic Process Automation, Accelerating
Organizations’ Digital-First CX Strategy

New capabilities allow organizations to boost ROI by reducing time to production and maximizing the value of
automation across the business

Hoboken, N.J., December 21, 2021 – NICE (Nasdaq: NICE) today introduced new AI-powered capabilities that enable organizations to maximize the benefits of Robotic Process Automation (RPA) for their business. Included in version 7.6, NICE RPA’s new capabilities include document digitization, ROI-based recommendation of ideal processes to automate, and a complimentary resource center with ready-made low-code/no-code resources for sharing. In addition to reducing process analysis time and automating manual tasks, the innovative new capabilities also help organizations boost ROI and maximize the value of automation projects for the business.

NICE RPA’s new capabilities enable organizations to use the power of digitization within their business. These include:


 •
Click-to-Document – enables organizations to seamlessly convert processes into documents detailing end-to-end process flows, utilized applications and user actions at the click of a button. Saving hours of manual analysis and costs involved in creating documentation, this capability shortens automation design time without compromising on details and allows scaling projects quickly and comprehensively. Organizations can also use this capability to train and coach their employees, mitigating prep time needed for such activities.
 

 •
ROI-based automation process recommendation – allows organizations to prioritize and select processes suitable for automation, based on a calculation of the costs for time saved for each process. The ROI calculator takes into consideration relevant objective factors including the hours invested in the process and the number of employees who execute it. By highlighting and prioritizing the business processes, organizations can make more informed, responsible, and accurate decisions.
 

 •
Built-in Resource Center with ready-made low-code/no-code resources – accessible directly from Automation Studio, NICE RPA’s design environment, the new built-in Resource Center offers complimentary, ready-made, plug-and-play packages and templates with no coding required to help accelerate development and scale projects. Customizable and designed to meet a wide variety of project needs, the Resource Center with its open-for-all approach enables easy sharing and consumption of pre-built bots, callouts, NICE Employee Virtual Attendant (NEVA) skins, library functions and more between members of the NICE RPA community.
 
“The digital age is powering productivity, improving service experiences, and accelerating ROI, “ said Barry Cooper, President, NICE Workforce and Customer Experience Group. “By digitizing processes and prioritizing automations that drive maximum business value, our latest RPA capabilities are accelerating the path to a digital-first strategy.”

About NICE
With NICE (Nasdaq: NICE), it’s never been easier for organizations of all sizes around the globe to create extraordinary customer experiences while meeting key business metrics. Featuring the world’s #1 cloud native customer experience platform, CXone, NICE is a worldwide leader in AI-powered self-service and agent-assisted CX software for the contact center – and beyond. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, partner with NICE to transform - and elevate - every customer interaction. www.nice.com.

Corporate Media Contact
Christopher Irwin-Dudek, +1 201 561 4442, chris.irwin-dudek@nice.com, ET

Investors
Marty Cohen, +1 551 256 5354, ir@nice.com, ET
Omri Arens, +972 3 763 0127, ir@nice.com, CET

Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of NICE’s marks, please see: www.nice.com/nice-trademarks.

Forward-Looking Statements
This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Cooper, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the “Company”). In some cases, such forward-looking statements can be identified by terms such as “believe,” “expect,” “seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,” “plan,” “estimate,” or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of changes in economic and business conditions, including as a result of the COVID-19 pandemic; competition; successful execution of the Company’s growth strategy; success and growth of the Company’s cloud Software-as-a-Service business; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; the Company’s dependency on third-party cloud computing platform providers, hosting facilities and service partners;, cyber security attacks or other security breaches against the Company; the effect of newly enacted or modified laws, regulation or standards on the Company and our products and various other factors and uncertainties discussed in our filings with the U.S. Securities and Exchange Commission (the “SEC”). For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the SEC, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.