(Translation of Registrant’s Name into English)
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(Address of Principal Executive Offices)
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NICE LTD.
Name: /s/ Tali Mirsky
Title: Corporate VP, General Counsel and Corporate Secretary
Dated: November 8, 2021
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Digital entry point solutions that enable giving customers a smart beginning to their journey right at that digital doorstep, such as at their Internet search, and by getting customers the right
content, guiding them to find what they are looking for, and interacting proactively rather than waiting for them to initiate the journey.
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Full journey orchestration solutions that connect and route customers across their entire journey in a way that’s seamless, consistent and smart, combining digital channels, voice, self-service and
agent-assist as one.
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Smart self-service capabilities that enable organizations to build intelligent automated conversations based on data that indicates what customers want and how they express it. This comes with the
ability to find and deliver the right content and resolutions to customer needs.
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Prepared contact center agents that are engaged in real-time, knowledgeable and empowered so they can create the most hyper-personalized, unique interactions
that delight customers and resolve issues quickly.
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Complete performance solutions based on NICE’s leading suite of WFO, Analytics and VOC solutions to help understand, analyze and improve journeys, continuously improving customer experiences.
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Read the media coverage on Risk.net citing NICE Actimize’s expertise by clicking here.
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NICE Actimize’s Surveil-X Holistic Conduct Surveillance Solutions, please click here.
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NICE Actimize’s Consolidated Anti-Money Laundering platform, please click here.
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Visit the NICE website by clicking here.
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Email PSInfo@NICE.com for more information.
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Power smarter bots for frictionless, end-to-end, self-service that boosts CX while reducing cost-to-serve:
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Advanced intelligence for voice and chat self-service provides businesses with out-of-the-box, machine learning-infused capabilities to build, manage and deploy smarter, more effective, natural language self-service. CXone SmartAssist — an
intelligent virtual assistant that automates complex conversations with customers — is powered by Amelia, among the most comprehensive conversational AI on the market and available exclusively through
NICE.
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Businesses with more straightforward self-service needs can now cost-effectively enhance their self-service options and expand presence on social channels with little to no coding using CXone Bot Builder.
End-to-end DIY digital chatbot development — from building and testing to improvement and deployment — mitigates cost and complexity. New API integration now allows bots to connect with internal
or third-party applications to automate new and more sophisticated self-service use cases. Businesses that need an accelerated path to smarter customer engagement can use CXone Answers, a new solution that combines CXone Bot Builder with
knowledge management (CXone Expert) for a dynamic FAQ chatbot that answers customer questions faster across digital channels.
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Reach consumers wherever they are by instantly delivering knowledge in their native language with AI-driven neural machine translation: CXone Expert’s new Instant Translation allows companies to
extend their reach to more global markets and enables consumers to self-serve in 71 languages, reducing customer effort to consume knowledge and resolve issues without the need for a live agent. Its unique AI-based approach allows for quick
and seamless translation, empowering businesses to serve emerging markets cost-effectively while improving CSAT.
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Use AI to gain critical insight on service quality and coaching to elevate agent preparedness and engagement: An upgrade to CXone, Quality Management and Interaction Analytics now embed proprietary, pre-built NICE Enlighten AI models to
measure and understand critical agent behaviors for powerful post-interaction analytics on 100 percent of calls. Empower business analysts and quality program managers with out-of-the-box metrics and reporting on agent CSAT behaviors,
allowing them to discover agent behavior trends, improve coaching programs and better prepare and engage agents to deliver hyper-personalized service and rapid resolution.
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