0001178913-21-002966.txt : 20210910 0001178913-21-002966.hdr.sgml : 20210910 20210910060121 ACCESSION NUMBER: 0001178913-21-002966 CONFORMED SUBMISSION TYPE: 6-K PUBLIC DOCUMENT COUNT: 13 CONFORMED PERIOD OF REPORT: 20210910 FILED AS OF DATE: 20210910 DATE AS OF CHANGE: 20210910 FILER: COMPANY DATA: COMPANY CONFORMED NAME: NICE Ltd. CENTRAL INDEX KEY: 0001003935 STANDARD INDUSTRIAL CLASSIFICATION: SERVICES-PREPACKAGED SOFTWARE [7372] IRS NUMBER: 000000000 FISCAL YEAR END: 1231 FILING VALUES: FORM TYPE: 6-K SEC ACT: 1934 Act SEC FILE NUMBER: 000-27466 FILM NUMBER: 211245767 BUSINESS ADDRESS: STREET 1: 13 ZARCHIN STREET STREET 2: P.O.B. 690 CITY: RA'ANANA STATE: L3 ZIP: 43107 BUSINESS PHONE: 972-9-775-3777 MAIL ADDRESS: STREET 1: 13 ZARCHIN STREET STREET 2: P.O.B. 690 CITY: RA'ANANA STATE: L3 ZIP: 43107 FORMER COMPANY: FORMER CONFORMED NAME: NICE SYSTEMS LTD DATE OF NAME CHANGE: 19951122 6-K 1 zk2126564.htm 6-K

SECURITIES AND EXCHANGE COMMISSION

WASHINGTON, D.C. 20549

FORM 6-K

REPORT OF FOREIGN PRIVATE ISSUER

PURSUANT TO RULE 13A-16 OR 15D-16 OF

THE SECURITIES EXCHANGE ACT OF 1934

For the month of August 2021 (Report No. 2)

Commission File Number: 0-27466

NICE LTD.

(Translation of Registrant's Name into English)

13 Zarchin Street, P.O. Box 690, Ra'anana, Israel

(Address of Principal Executive Offices)

Indicate by check mark whether the registrant files or will file annual reports under cover of Form 20-F or Form 40-F.

Form 20-F ☒ Form 40-F ☐

Indicate by check mark if the registrant is submitting the Form 6-K in paper as permitted by Regulation S-T Rule 101(b)(1): ____

Indicate by check mark if the registrant is submitting the Form 6-K in paper as permitted by Regulation S-T Rule 101(b)(7): ____

CONTENTS

This Report on Form 6-K of NICE consists of the following documents, which are attached hereto and incorporated by reference herein:

99.1 NICE CXone Powers Faster and Smarter Self-Service and Better Prepared Agents with New Digital-Centric AI Innovations, Dated August 2, 2021.

99.2 NICE Transforms Digital Customer Experience with Launch of CXone SmartAssist the Industry’s Most Advanced Conversational AI Solution, Powered by Amelia, Dated August 4, 2021.

99.3 NICE Expands Digital CX Leadership with Digital Customer Guidance, Dated August 11, 2021.

99.4 NICE Introduces E-Request, an Automated Solution for Sharing 911 Evidence to Improve Efficiency and Meet Evidence Disclosure Deadlines, Dated August 16, 2021.

99.5 NICE Launches Enlighten XO to Transform Self-Service Interactions into Engaging Experiences, Dated August 18, 2021.

99.6 NICE CXone Wins UK National Innovation Award for Remote Management of Customer Interactions, Dated August 19, 2021.

99.7 NICE Evidencentral Marketplace, the First Open Ecosystem for Digital Transformation of Law Enforcement and Criminal Justice, Adds Five Technology Partners, Dated August 23, 2021.

99.8 NICE Launches Enlighten AI for Complaint Management, Providing the Market’s First Smart, Real-Time Solution to Power Regulatory Compliance, Dated August 25, 2021.

99.9 NICE Joins Microsoft Business Applications ISV Connect Program, Dated August 25, 2021.

99.10 NICE CXone Digitally Transforming GWA’s Contact Centers for Improved Customer Experiences, Dated August 26, 2021.

99.11 NICE Actimize Achieves Best-in-Class Ranking in 2021Aite Matrix: Intelligent Trade Surveillance Vendor Report, Dated August 30, 2021.

99.12 NICE Robotic Process Automation Fuels Smarter Automation Discovery and Hyper-Personalized CX With Tailored AI Capabilities, Dated August 31, 2021.

SIGNATURES

Pursuant to the requirements of the Securities Exchange Act of 1934, the Registrant has duly caused this Report to be signed on its behalf by the undersigned, thereunto duly authorized.

NICE LTD.

Name: /s/ Tali Mirsky

Title: Corporate VP, General Counsel and Corporate Secretary

Dated: September 10, 2021

EXHIBIT INDEX

This Report on Form 6-K of NICE consists of the following documents, which are attached hereto and incorporated by reference herein:

99.1 NICE CXone Powers Faster and Smarter Self-Service and Better Prepared Agents with New Digital-Centric AI Innovations, Dated August 2, 2021.

99.2 NICE Transforms Digital Customer Experience with Launch of CXone SmartAssist the Industry’s Most Advanced Conversational AI Solution, Powered by Amelia, Dated August 4, 2021.

99.3 NICE Expands Digital CX Leadership with Digital Customer Guidance, Dated August 11, 2021.

99.4 NICE Introduces E-Request, an Automated Solution for Sharing 911 Evidence to Improve Efficiency and Meet Evidence Disclosure Deadlines, Dated August 16, 2021.

99.5 NICE Launches Enlighten XO to Transform Self-Service Interactions into Engaging Experiences, Dated August 18, 2021.

99.6 NICE CXone Wins UK National Innovation Award for Remote Management of Customer Interactions, Dated August 19, 2021.

99.7 NICE Evidencentral Marketplace, the First Open Ecosystem for Digital Transformation of Law Enforcement and Criminal Justice, Adds Five Technology Partners, Dated August 23, 2021.

99.8 NICE Launches Enlighten AI for Complaint Management, Providing the Market’s First Smart, Real-Time Solution to Power Regulatory Compliance, Dated August 25, 2021.

99.9 NICE Joins Microsoft Business Applications ISV Connect Program, Dated August 25, 2021.

99.10 NICE CXone Digitally Transforming GWA’s Contact Centers for Improved Customer Experiences, Dated August 26, 2021.

99.11 NICE Actimize Achieves Best-in-Class Ranking in 2021Aite Matrix: Intelligent Trade Surveillance Vendor Report, Dated August 30, 2021.

99.12 NICE Robotic Process Automation Fuels Smarter Automation Discovery and Hyper-Personalized CX With Tailored AI Capabilities, Dated August 31, 2021.

EX-99.1 2 exhibit_99-1.htm EXHIBIT 99.1

Exhibit 99.1

NICE CXone Powers Faster and Smarter Self-Service and Better Prepared Agents

with New Digital-Centric AI Innovations

The NICE CXone Summer 2021 release empowers enterprises to engage customers where their true journey

begins and delivers answers faster than ever, ensuring next-gen, digitally fluent CX

Hoboken, N.J., August 2, 2021 – NICE (Nasdaq: NICE) today unveiled its CXone Summer 2021 release, designed to elevate brand experiences across the customer lifecycle and drive digitally fluent customer and employee experiences. With smart digital self-service capabilities, businesses of any size are empowered to provide customers with the answers they seek at the start of their journey – from the initial web search, across any channel. Delivering faster answers at the true beginning of customer journeys, often well before a conversation with an agent starts, NICE CXone enables effortless next-gen experiences for both customers and employees. Customized next-best-action guidance capabilities allow agents to be better equipped to deliver improved service quality.

According to the NICE CXone Customer Experience (CX) Transformation Benchmark, 8 in 10 consumers are more willing to do business with companies that offer self-service options, yet only 61 percent agree that companies are offering easy, convenient self-service. According to an October 2020 blog by Ian Jacobs, Forrester’s VP, Research Director, Predictions 2021: It’s All About Empathy, Digital, And Virtualizing Customer Care, Forrester predicts that in 2021, digital customer service interactions will increase by 40%, confirming the -growing customer preference for digital channels.

The NICE CXone Summer 2021 product release enables organizations to deliver seamless and digitally fluent customer service across channels with smarter next-gen capabilities to:

•

Meet customers where their journey really begins: NICE CXone Expert enables businesses to engage customers and prospects earlier than ever by extending knowledge to wherever it is needed—from internet searches and web pages to bots—for answers that are easy and fast to find. Providing customers with the most relevant content at their time of need, CXone Expert fast-tracks self-service success and enables agents to deliver more accurate answers faster, without transfers or call-backs. Combining search engine optimization (SEO), knowledge management, analytics and automation, CXone Expert enables organizations to orchestrate and deliver next-gen digital self-service experiences using the channels customers really want.

•

Deploy and combine smarter agent-assistance applications faster: CXone Agent Assist Hub consolidates and integrates CXone native and third-party smart applications that increase agent efficiency. This includes embedded AI-driven real-time behavioral coaching and AI-powered knowledge assistance for agents handling voice interactions, which increases customer satisfaction.

•

Boost CSAT with customizable real-time ‘next best action’ guidance for agents: CXone Real-Time Interaction Guidance, a one-of-a-kind AI solution announced in Spring 2021 that uses NICE Enlighten AI to boost CSAT with targeted agent coaching on every call is now available in more regions and agent workspaces. This includes new support for international English (Canada, UK, New Zealand, Australia, South Africa, Philippines, Singapore, among others) and as an embedded option within the Salesforce agent desktop.

•

Apply best practices and improve outbound answer and open rates: In compliance with STIR/SHAKEN standards, NICE CXone correctly validates every outbound call so it reaches the intended recipient and is displayed as validated by the carrier. Verified calls and branded SMS capabilities help ensure legitimate calls and messages aren’t flagged as potential spam. CXone provides A-level attestation to the telecommunications provider who can use this data point to help validate the outbound caller IDs. The provider can then deliver the call with their verified indicator, safeguarding call recipients while boosting answer rates. Verified SMS messages received on Android phones can now be configured to show company logo, text, branding, URL previews, and a “Verified” badge, augmenting open rates and increasing brand trust.

Paul Jarman, NICE CXone CEO, said, “Consumers expect service interactions to be just like their experiences with family and friends, a fluid conversation across channels that can stop and start to fit their schedules. With the NICE CXone 2021 Summer release, we’ve continued to reimagine the whole customer journey and are empowering organizations to deliver specific answers to their customers at the start of their search: on mobile apps, websites, or a web search. With innovative capabilities that make every touchpoint along the journey smarter and by providing full context, we believe organizations have the power to deliver the next-gen, digitally fluent CX consumers are looking for.”

About NICE

With NICE (Nasdaq: NICE), it’s never been easier for organizations of all sizes around the globe to create extraordinary customer experiences while meeting key business metrics. Featuring the world’s #1 cloud native customer experience platform, CXone, NICE is a worldwide leader in AI-powered contact center software. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, partner with NICE to transform - and elevate - every customer interaction. www.nice.com.

Corporate Media Contact

Christopher Irwin-Dudek, +1 201 561 4442, chris.irwin-dudek@nice.com, ET

Investors

Marty Cohen, +1 551 256 5354, ir@nice.com, ET

Omri Arens, +972 3 763 0127, ir@nice.com, CET

Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of NICE’s marks, please see: www.nice.com/nice-trademarks.

Forward-Looking Statements

This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Jarman, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the “Company”). In some cases, such forward-looking statements can be identified by terms such as “believe,” “expect,” “seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,” “plan,” “estimate,” or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of changes in economic and business conditions, including as a result of the COVID-19 pandemic; competition; successful execution of the Company’s growth strategy; success and growth of the Company’s cloud Software-as-a-Service business; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; the Company’s dependency on third-party cloud computing platform providers, hosting facilities and service partners;, cyber security attacks or other security breaches against the Company; the effect of newly enacted or modified laws, regulation or standards on the Company and our products and various other factors and uncertainties discussed in our filings with the U.S. Securities and Exchange Commission (the “SEC”). For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the SEC, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.

EX-99.2 3 exhibit_99-2.htm EXHIBIT 99.2

Exhibit 99.2

NICE Transforms Digital Customer Experience with Launch of CXone SmartAssist

the Industry’s Most Advanced Conversational AI Solution, Powered by Amelia

Revolutionary digital Employee and Consumer Conversational AI solution delivers personalized

intelligent self-service and accelerates time-to-value

HOBOKEN, N.J., August 4, 2021 – NICE (Nasdaq: NICE) today announced the launch of CXone SmartAssist powered by Amelia, the industry’s leading Conversational AI solution for customer service, to improve conversations across the customer experience (CX) journey. Pairing NICE CXone’s advanced analytical capabilities, and extensive data and knowledge, with Amelia’s Conversational AI technology will allow organizations to build and deploy smarter, more effective intelligent self-service, with full flexibility, scalability and rapid innovations.

Fueled by NICE Enlighten AI and the advanced digital capabilities of CXone, with built-in advanced Conversational AI, CXone SmartAssist can solve customers’ requests without the need for human support, facilitating faster resolutions and learning with every interaction for even deeper connections the next time. Additionally, the solution will assist users in designing their own custom-made intelligent virtual assistants for unique use cases that can offer suggestions and guidance through an interactive interface. Armed with all the necessary data with NICE Enlighten AI – the industry’s first and only purpose-built AI that’s pretrained to understand the intricacies of customer engagement — this advanced, no-code AI solution takes out the guesswork of creating virtual assistants that enhance customer experiences.

“Consumers are increasingly engaging in digital conversations and prefer brands that provide 24/7 support in the way they prefer, and they have quickly come to expect an effortless experience in their moment of need,” said Paul Jarman, CEO NICE CXone. “AI-powered technologies enable these customer-controlled experiences through the rapid delivery of personalized services and end-to-end care. The out-of-the-box machine learning-imbued intelligence powered by Amelia will help organizations digitally transform through automation and cognitive technology to lower costs, improve productivity and grow their business.”

“Human-machine collaboration adds significant value for businesses, employees and customers alike,” said Scott Kohn, Chief Channel Officer, Amelia. “Conversational and self-learning AI like CXone SmartAssist, powered by Amelia, is a significant differentiator for any business, delivering the best elements of human interactions to everyday user experiences. Add to that the enormous interactions data pool supplied by NICE’s CXone and Enlighten AI, and you’ve got a very sophisticated and unique digital employee that is capable of recalling a volume of business logic that’s needed to really understand how your customers interact with your business.”

About NICE

About AMELIA

Amelia is a leading Enterprise AI software company with a long history of innovation in automation and Conversational AI. We create fulfilling human experiences through groundbreaking AI solutions, as we enable conversational experiences, streamline IT operations, and automate processes. In 2014, we launched Amelia, the Most Human AI™; then in 2018, we introduced true end-to-end, enterprise-wide automation allowing enterprises to quickly optimize back-end operations. Amelia is consistently recognized by third-party analyst firms as a market leader. Headquartered in New York City with offices in 15 countries, Amelia’s roster of client success stories speaks for itself: Our technology impacts more than 200 of the world’s leading brands, including global leaders in banking, insurance, telecommunications, and other industries. See how Amelia is powering the Future of Work at amelia.ai.

Corporate Media Contacts

Christopher Irwin-Dudek, +1 201 561 4442, chris.irwin-dudek@nice.com ET

Media@Amelia.ai

Investors

Marty Cohen, +1 551 256 5354, ir@nice.com, ET

Omri Arens, +972 3 763 0127, ir@nice.com, CET

Forward-Looking Statements

This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Jarman, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the “Company”). In some cases, such forward-looking statements can be identified by terms such as “believe,” “expect,” “seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,” “plan,” “estimate,” or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of changes in economic and business conditions, including as a result of the COVID-19 pandemic; competition; successful execution of the Company’s growth strategy; success and growth of the Company’s cloud Software-as-a-Service business; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; the Company’s dependency on third-party cloud computing platform providers, hosting facilities and service partners; cyber security attacks or other security breaches against the Company; the effect of newly enacted or modified laws, regulation or standards on the Company and our products and various other factors and uncertainties discussed in our filings with the U.S. Securities and Exchange Commission (the “SEC”). For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the SEC, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.

EX-99.3 4 exhibit_99-3.htm EXHIBIT 99.3

Exhibit 99.3

NICE Expands Digital CX Leadership with Digital Customer Guidance

NICE empowers organizations to revolutionize customer service
by creating end-to-end digitally fluent and guided journeys

Hoboken, N.J, August 11, 2021 – NICE (NASDAQ: NICE), today announced the acquisition of GoMoxie, an innovator of advanced digital assistance tools that anticipate customer needs and guide them through their online digital journey with relevant snippets of information. With the addition of GoMoxie, NICE is expanding its revolution of digital CX, taking experiences beyond the contact center and into smart conversational self-service, allowing organizations to meet customers on their preferred digital channels, understand their digital needs events, deliver the most relevant branded search content, proactively reach out with conversational AI, and lead them through a seamless and effortless omnichannel service journey.

This move further extends NICE’s comprehensive set of digital CX assets, including CXone Expert, an AI-powered knowledge management solution for digital self-service, CXone SmartReach, a proactive conversational AI solution and CXone Omnichannel Routing, supporting seamless experiences over 35 digital channels. All are offered as part of CXone, the world’s only true next-gen digital customer engagement platform, that proactively connects consumers in innovative ways across their digital journeys, combining digital interactions and self-service, and powered by Enlighten AI, NICE’s self-learning AI engine purpose-built for today’s world of customer service.

“We are proud to be leading the digital transformation of the CX world, bringing together the capabilities that enable organizations to usher in a new era of smart proactive digital experiences,” said Paul Jarman, NICE CXone CEO. “Today’s consumers embark on their digital journey expecting organizations to proactively interact with them from the very beginning of that journey. With GoMoxie, customers can be guided in real-time to find the right answers to their questions and resolve their issues more quickly and effectively, living up to the promise of a digital CX revolution.”

About NICE

With NICE (Nasdaq: NICE), it's never been easier for organizations of all sizes around the globe to create extraordinary customer experiences while meeting key business metrics. Featuring the world's #1 cloud-native customer experience platform, CXone, NICE is a worldwide leader in AI-powered contact center software. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, partner with NICE to transform - and elevate - every customer interaction. www.nice.com.

Corporate Media Contact

Christopher Irwin-Dudek, +1 201 561 4442, chris.irwin-dudek@nice.com ET

Investors

Marty Cohen, +1 551 256 5354, ir@nice.com, ET

Omri Arens, +972 3 763 0127, ir@nice.com, CET

Forward-Looking Statements

EX-99.4 5 exhibit_99-4.htm EXHIBIT 99.4

Exhibit 99.4

NICE Introduces E-Request, an Automated Solution for Sharing 911 Evidence

to Improve Efficiency and Meet Evidence Disclosure Deadlines

Building on the Evidencentral platform, E-Request digitally transforms how 911 centers receive and process

audio evidence requests and share incident information with district attorneys, police investigators and other key

stakeholders

Hoboken, N.J., August 16, 2021 – As laws enforce tighter deadlines for reproducing and sharing 911 audio recordings and other evidence, public safety and criminal justice agencies are struggling to keep up. To address this challenge and speed processes, NICE (Nasdaq: NICE) today announced the introduction of E-Request, a new cloud-based solution in the Evidencentral platform that supports timely disclosure of 911 audio evidence. E-Request digitally transforms how emergency communications centers (ECCs) receive and process 911 audio evidence requests and share incident information with district attorneys, police investigators and other key stakeholders.

Certain evidence disclosure laws require prosecutor’s offices to produce and share discoverable evidence with defense attorneys within mandated timeframes. Many states have, or are pursuing, similar requirements for faster disclosure of evidentiary materials. These consolidated turnaround times are also exerting pressure on upstream 911 centers to respond to evidence requests faster. Today’s manual evidence management processes make it difficult to manage these stricter disclosure requirements.

Fulfilling 911 audio requests consumes critical 911 staff resources and involves many time-wasting manual processes – such as emailing, filling out forms, piecing together data from different systems, sending audio out to be redacted or transcribed, copying evidence onto DVDs or USB drives, along with physical tracking and delivery. These processes contribute to long turnaround times for 911 centers, cost over-runs, and duplicate work. Prosecutors struggle with many of these same problems, as well as the added consequence of potential case dismissals.

Chris Wooten, Executive Vice President, NICE, stated, “Handling 911 evidence requests is a time-consuming, but essential, function of every 911 center. E-Request automates the end-to-end request and delivery workflow between 911 centers and key stakeholders to accelerate request fulfillment, improve transparency, ensure timely disclosure, and streamline case preparation and discovery. Currently, one of the world’s pre-eminent 911 centers, which handles tens of thousands of requests annually, is successfully leveraging E-Request’s automation and workflow engine to fulfill 911 evidence requests faster, more uniformly and efficiently, via an auditable, secure, end-to-end digital process.”

How E-Request Works

Prosecutors and other requestors submit their requests via E-Request. Upon receiving the request, ECC personnel simply enter a Computer Aided Dispatch (CAD) incident number, and all associated audio and CAD incident data are automatically correlated and assembled together, ready to share with the requestor. Prosecutors are automatically notified when evidence is ready for downloading via E-Request’s secure browser-based portal. E-Request also delivers new-found efficiencies to police detectives by enabling trusted users to directly access 911 audio as they work on investigations. Additionally, with the E-Request mobile app, officers are able to access and listen to 911 calls when they are dispatched to an incident.

NICE E-Request, the latest addition to NICE’s cloud-based Evidencentral platform which digitally transforms the end-to-end criminal justice process, includes the following benefits:

•

911 Emergency Communication Centers: E-Request eliminates backlogs, improves productivity and service levels, and frees up ECC time and resources. All work, including redaction and audio transcription, can be done in one system. E-Request also eliminates duplicate work requests, downloading and copying to discs, handling of physical media, and the need to attach and send files via email. Additionally, it ensures transparency and accountability, with complete chain of custody tracking, and audit trails that show when evidence requests were received, completed, sent, received and opened. Dashboards provide insights into request volumes, backlogs and bottlenecks.

•

Prosecutors and Other Stakeholders: E-Request helps prosecutors comply with more stringent discovery timelines by standardizing and streamlining the process by which audio reproductions are requested, received and shared. It also eliminates physical media which can bog down the evidence intake process. Additionally, prosecutors are always updated on request status. Defense attorneys, media and citizens can request and receive audio reproductions through a similar streamlined, digital process.

•

Law Enforcement: E-Request delivers efficiencies by enabling trusted users, such as police detectives, to directly access 911 audio as they work on investigations. Additionally, officers can use the E-Request mobile app to access and listen to 911 calls to support incident response.

To learn more about E-Request:

•

Visit NICE Booth #701 at the APCO International Annual Conference & Expo, August 15-18.

•

Visit the NICE website by clicking here.

•

Email PSInfo@NICE.com for more information.

About NICE Public Safety

With over 3,000 customers and 30 years’ experience, NICE delivers end-to-end digital transformation, improved collaboration, efficiency and cost-savings to all types of public safety and criminal justice agencies, from emergency communications centers and police departments, to prosecutors and courts. Our Evidencentral platform (which includes NICE Inform, NICE Investigate, NICE Justice and E-Request) features an ecosystem of integrated technologies that bring data together to improve incident response, accelerate investigations, streamline evidence sharing and disclosure, and keep communities and citizens safer.

About NICE

Corporate Media Contact

Christopher Irwin-Dudek, +1 201 561 4442, chris.irwin-dudek@nice.com, ET

Investors

Marty Cohen, +1 551 256 5354, ir@nice.com, ET

Omri Arens, +972 3 763 0127, ir@nice.com, CET

Forward-Looking Statements

This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Wooten, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the “Company”). In some cases, such forward-looking statements can be identified by terms such as “believe,” “expect,” “seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,” “plan,” “estimate,” or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of changes in economic and business conditions, including as a result of the COVID-19 pandemic; competition; successful execution of the Company’s growth strategy; success and growth of the Company’s cloud Software-as-a-Service business; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; the Company’s dependency on third-party cloud computing platform providers, hosting facilities and service partners;, cyber security attacks or other security breaches against the Company; the effect of newly enacted or modified laws, regulation or standards on the Company and our products and various other factors and uncertainties discussed in our filings with the U.S. Securities and Exchange Commission (the “SEC”). For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the SEC, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.

EX-99.5 6 exhibit_99-5.htm EXHIBIT 99.5

Exhibit 99.5

NICE Launches Enlighten XO to Transform Self-Service Interactions into Engaging

Experiences

Enlighten XO uses advanced AI creating conversational intelligence to power smart self-service across digital

channels

Hoboken, N.J., August 18, 2021 – NICE (Nasdaq: NICE) today announced the launch of Enlighten XO, a first-of-its-kind solution that automatically generates insights from human conversations to build smart self-service with advanced AI. Enlighten XO turns self-service interactions into engaging experiences. Additionally, Enlighten XO streamlines the development of digital self-service applications by injecting data from past interactions to optimize future self-service experiences. With Enlighten XO, organizations can now take a data-driven, self-learning, empirical approach to increase self-service effectiveness and drive exceptional experiences.

Today, organizations are shifting more business to digital interactions as they race to keep up with skyrocketing self-service expectations. In Forrester's publication, "Predictions 2021, Customer Service," the analysts reported, "Customer behaviors and communication preferences have permanently shifted; in 2021, brands will see a 40% increase in digital customer service." In today's digital-first world, organizations need to deliver an effortless experience on the consumer's channel of choice to compete in a transformative industry.

NICE extends its unrivaled AI capabilities with the launch of Enlighten XO to help organizations create smart self-service experiences. The new solution, available today, analyzes 100% of interactions from any platform to discover the best opportunities for automation. Enlighten XO takes the guesswork out of self-service development with purpose-built AI models that identify customer intents, training phrases, and problem-solving activities that ensure success. Armed with superior data and insights, organizations can accelerate their digital transformation and turn self-service into a competitive advantage.

“Soaring demand for digital service is driving organizations to accelerate their digital CX transformation and drive full resolution on their digital platforms,” said Barry Cooper, President, NICE Workforce & Customer Experience Group. “Enlighten XO makes self-service applications smarter by deriving intelligence from consumer conversations across all channels. We’re excited to introduce Enlighten XO to the market and make self-service capable of creating engaging experiences.”

About NICE

Corporate Media Contact

Christopher Irwin-Dudek, +1 201 561 4442, chris.irwin-dudek@nice.com, ET

Investors

Marty Cohen, +1 551 256 5354, ir@nice.com, ET

Omri Arens, +972 3 763 0127, ir@nice.com, CET

Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of NICE's marks, please see: www.nice.com/nice-trademarks.

Forward-Looking Statements

This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements of Mr. Cooper, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the "Company"). In some cases, such forward-looking statements can be identified by terms such as "believe," "expect," "seek," "may," "will," "intend," "should," "project," "anticipate," "plan," "estimate," or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of changes in economic and business conditions, including as a result of the COVID-19 pandemic; competition; successful execution of the Company's growth strategy; success and growth of the Company's cloud Software-as-a-Service business; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; the Company's dependency on third-party cloud computing platform providers, hosting facilities and service partners;, cyber security attacks or other security breaches against the Company; the effect of newly enacted or modified laws, regulation or standards on the Company and our products and various other factors and uncertainties discussed in our filings with the U.S. Securities and Exchange Commission (the "SEC"). For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the SEC, including the Company's Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.

EX-99.6 7 exhibit_99-6.htm EXHIBIT 99.6

Exhibit 99.6

NICE CXone Wins UK National Innovation Award for Remote Management of

Customer Interactions

CXone recognized for innovative features and services supporting contact center agility and business continuity

designed for today’s work from anywhere requirements

Hoboken, N.J., August 19, 2021 – NICE (Nasdaq: NICE) today announced that it has been selected as the winner in the “Remote Management of Customer Interactions” category of the 2021 UK National Innovation Awards^®. The company was recognized for its breakthrough innovations with NICE CXone, the world’s leading cloud customer experience platform, helping contact centers ensure business continuity and agility in a remote workforce environment. The 2021 UK National Innovation Awards^®, presented by the Directors Club United Kingdom, focused on work-from-home business solutions from around the world that impacted customer experience, employee engagement and operational performance.

NICE CXone is leading a new era of cloud-based, digitally fluent customer experiences by transforming contact center software so businesses can provide an extraordinary agent and customer experience in every interaction, across dozens of pre-integrated messaging, social and traditional voice or chat channels. While CXone had already revolutionized the concept of virtual contact centers, NICE responded to the sudden need to support entire remote workforces in 2020 by introducing novel CXone services and features. These included CXone@home, a free 60-day version intended to help organizations complete a full cloud migration and transition to work-from-home in 48 hours. CXone also rolled out product features focused on greater workforce agility for remote teams, deeper operational insights across all digital and voice interactions, and integrations with remote employee collaboration tools.

“This past year and a half, more than ever, it became clear how important it is for organizations to ensure their contact centers can weather storms with built-in adaptability. And as many of the changes we’ve seen become a regular aspect of our increasingly remote digital world, NICE CXone’s holistic approach is improving both agent and customer experiences and helping organizations of all sizes become more agile,” said Paul Jarman, NICE CXone CEO. “The 2021 UK National Innovation Award helps demonstrate that CXone is setting the standard for delivering the kind of innovations that help businesses build customer relationships and exceed expectations through the contact center.”

CXone was recognized last year as the winner in the “Innovations in Cloud Contact Centers” category at the 2020 UK National Innovation Awards^®. It is also the recipient of several other prestigious honors, including the 2021 Excellence in Customer Service Award, 2021 Stevie Awards for Sales & Customer Service, CRM Industry Leader Awards, CCW Excellence Awards, ICMI Global Contact Center Awards, and the 2020 Stevie American Business Awards.

“Working from home or anywhere is the operational legacy of the COVID-19 pandemic,” said Jon Snow, Chairman of Directors Club United Kingdom. “These 2021 awards set out to highlight the technology developers who are making the distributed workforce not only possible but high performing.”

There were 329 submissions across six categories in the 2021 UK National Innovation Awards. All submissions were judged on the quality of the business outcomes that they deliver. The judges were drawn from among senior business leaders at organizations that would benefit from the technology innovations under consideration.

About NICE

Corporate Media Contact

Christopher Irwin-Dudek, +1 201 561 4442, chris.irwin-dudek@nice.com, ET

Investors

Marty Cohen, +1 551 256 5354, ir@nice.com, ET

Omri Arens, +972 3 763 0127, ir@nice.com, CET

Forward-Looking Statements

This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements of Mr. Jarman are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the “Company”). In some cases, such forward-looking statements can be identified by terms such as “believe,” “expect,” “seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,” “plan,” “estimate,” or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of changes in economic and business conditions, including as a result of the COVID-19 pandemic; competition; successful execution of the Company’s growth strategy; success and growth of the Company’s cloud Software-as-a-Service business; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; the Company’s dependency on third-party cloud computing platform providers, hosting facilities and service partners;, cyber security attacks or other security breaches against the Company; the effect of newly enacted or modified laws, regulation or standards on the Company and our products and various other factors and uncertainties discussed in our filings with the U.S. Securities and Exchange Commission (the “SEC”). For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the SEC, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.

EX-99.7 8 exhibit_99-7.htm EXHIBIT 99.7

Exhibit 99.7

NICE Evidencentral Marketplace, the First Open Ecosystem for

Digital Transformation of Law Enforcement and Criminal Justice, Adds

Five Technology Partners

Aeon Nexus, Hexagon, Niche Technology, PublicSonar and Word Systems iRecord join Evidencentral

Marketplace, which connects agencies to digital transformation solutions to improve incident response and

automate investigations

Hoboken, N.J., August 23, 2021 – NICE (Nasdaq: NICE) today announced that five technology partners have joined the fast-growing Evidencentral Marketplace, the first, open digital evidence management ecosystem created to accelerate digital transformation of emergency communication centers, law enforcement and criminal justice. NICE’s Evidencentral Marketplace connects agencies to an ecosystem of solutions designed to work with the NICE Evidencentral platform, helping them improve their incident response and operational intelligence, automate investigations, accelerate charging decisions, and reduce discovery backlogs. The new partners joining the Evidencentral Marketplace are Aeon Nexus, Hexagon, Niche Technology, PublicSonar and Word Systems iRecord.

As the amount of data grows, the proprietary and siloed nature of this data makes it difficult for 911 centers, police departments, prosecutors, courts and defense to leverage it to its fullest potential. Building on NICE’s suite of solutions (NICE Inform, NICE Investigate and NICE Justice), the Evidencentral platform solves this problem by breaking down data silos and applying analytics and workflow automation to critical processes, from the time calls arrive at the emergency communication center until cases are successfully investigated and prosecuted.

“We’re excited to welcome these five technology partners, each a leader in their respective fields, to the Evidencentral Marketplace,” said Chris Wooten, Executive Vice President, NICE. “Through our technology partnerships, Evidencentral is helping agencies around the globe ensure safer communities by improving incident response, investigations and justice outcomes. For example, by integrating to Records Management Systems we’re helping police investigators accelerate case building, and develop new leads and lines of inquiry to solve cases faster. Additionally, our deep integrations into Computer Aided Dispatch systems are enabling 911 center leaders to gain new operational insights, improve their quality of service to first responders and citizens, and get more time back in their day to coach 911 telecommunicators. Finally, our seamless integration to Case Management Systems is helping prosecutor’s offices streamline their intake of digital evidence and eliminate time-wasting manual processes so they can focus on prosecuting cases.”

Evidencentral Partner Highlights

•

Aeon Nexus: Aeon Nexus is a United States based Microsoft Gold Partner providing CJIS compliant records and case management solutions for Public Safety and Justice organizations leveraging multiple state and federal contract vehicles. The Aeon Nexus solutions portfolio includes JusticeNexus Legal Case Management, which services courts, district attorneys’ and public defenders’ offices by improving efficiency and increasing productivity and collaboration, while providing segregated access to adult, juvenile, criminal and civil case information, as well as administrative law for all case parties, from intake through disposition.

•

Hexagon: Hexagon public safety solutions protect 1 in 9 people worldwide. Their industry-leading solutions, including HxGN OnCall^® Dispatch, HxGN OnCall Records and HxGN OnCall Analytics, connect organizations with the mission-critical data necessary to make better, timelier and more informed decisions.

•

Niche Technology: NicheRMS365 is a cloud engineered, mobile-first platform that sets the standard for Police RMS worldwide, serving 162,000 sworn officers. The responsive NicheRMS365 UI provides a consistent, intuitive user experience on phones, tablets, laptops and desktop devices, so agencies can simply train once and use anywhere – on any device. It’s a highly configurable RMS platform.

•

PublicSonar: PublicSonar is a provider of social media intelligence solutions that use AI (Artificial Intelligence) to help public safety agencies derive valuable real-time insights from huge amounts of publicly available data so they can respond fast and stay informed during emerging risks and incidents.

•

Word Systems: Powered by NICE Investigate, Word Systems’ iRecord Cloud solution enables agencies to securely store interview room recordings in the cloud and share those recordings digitally to more quickly address public health concerns and accelerate investigations. Founded in 1977, Word Systems specializes in the development and service of critical audio and video recording solutions.

For more information on Evidencentral or any of our Evidencentral solutions (NICE Inform, NICE Investigate and NICE Justice), click here to visit the NICE website. Technology companies wishing to join the Evidencentral Marketplace can learn more and inquire at www.Evidencentral.com.

About NICE Public Safety

With over 3,000 customers and 30 years’ experience, NICE delivers end-to-end digital transformation, improved collaboration, efficiency and cost savings to all types of public safety and criminal justice agencies, from emergency communications centers and police departments to prosecutors and courts. Our Evidencentral platform (which includes NICE Inform, NICE Investigate and NICE Justice) features an ecosystem of integrated technologies that bring data together to improve incident response, accelerate investigations, streamline evidence sharing and disclosure, and keep communities and citizens safer.

About NICE

Corporate Media Contact

Christopher Irwin-Dudek, +1 201 561 4442, chris.irwin-dudek@nice.com, ET

Investors

Marty Cohen, +1 551 256 5354, ir@nice.com, ET

Omri Arens, +972 3 763 0127, ir@nice.com, CET

Forward-Looking Statements

This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Wooten, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the “Company”). In some cases, such forward-looking statements can be identified by terms such as “believe,” “expect,” “seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,” “plan,” “estimate,” or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of changes in economic and business conditions, including as a result of the COVID-19 pandemic; competition; successful execution of the Company’s growth strategy; success and growth of the Company’s cloud Software-as-a-Service business; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; the Company’s dependency on third-party cloud computing platform providers, hosting facilities and service partners;, cyber security attacks or other security breaches against the Company; the effect of newly enacted or modified laws, regulation or standards on the Company and our products and various other factors and uncertainties discussed in our filings with the U.S. Securities and Exchange Commission (the “SEC”). For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the SEC, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.

EX-99.8 9 exhibit_99-8.htm EXHIBIT 99.8

Exhibit 99.8

NICE Launches Enlighten AI for Complaint Management, Providing the Market’s

First Smart, Real-Time Solution to Power Regulatory Compliance

NICE Enlighten AI enables in-the-moment complaint management, remediation
and mitigation by automating the analysis of every interaction through voice and digital channels

Hoboken, N.J., August 25, 2021 – NICE (Nasdaq: NICE) today announced the release of Enlighten AI for Complaint Management, which automatically identifies and categorizes consumer complaints as well as automates the remediation process to drive regulatory compliance and improve customer satisfaction, reducing churn. Based on NICE’s first-of-its-kind AI framework for customer engagement, the solution analyzes 100% of interactions across all communication channels and operationalizes root-cause insights to protect organizations from reputational and compliance risks. NICE Enlighten AI for Complaint Management also serves as an early warning system, notifying companies of the potential risk of regulatory action and helping safeguard against sizeable monetary fines.

Consumer complaints are difficult to define on a consistent basis especially when using manual interaction sampling that is not only subjective but only possible on a small selection of interactions, resulting in inconsistent complaint identification. In addition, relying on agents to self-report and process complaints is error prone, burdens them and takes away from time spent on providing service to customers.

By intelligently automating the identification of consumer complaints, NICE Enlighten AI for Complaint Management, boosts compliance, operational efficiency and helps to ensure greater accuracy and speed in addressing remediation. The solution offers easy-to-understand desktop alerts with real-time next-best-action guidance to guide agents to avoid or mitigate consumer complaints during the interaction. For contact center managers, out-of-the-box, customizable dashboards and reports provide a clear view of interactions complaint status, customer satisfaction metrics, interaction trends and contact drivers, facilitating preventative measures. As a result, employees spend more time effectively assisting customers, improving both customer and agent satisfaction.

Barry Cooper President, NICE Workforce & Customer Experience Group, commented, “NICE Enlighten AI for Complaint Management is a powerful tool that builds consumer trust by accelerating compliance and remediation. By accurately identifying and mitigating consumer complaints, churn is reduced, loyalty is built and satisfaction achieved. NICE is proud to provide organizations the ability to address financial, reputational and compliance risk, while building both employee and customer satisfaction through the power of AI.”

About NICE

Corporate Media Contact

Christopher Irwin-Dudek, +1 201 561 4442, chris.irwin-dudek@nice.com, ET

Investors

Marty Cohen, +1 551 256 5354, ir@nice.com, ET

Omri Arens, +972 3 763 0127, ir@nice.com, CET

Forward-Looking Statements

This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Cooper are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the “Company”). In some cases, such forward-looking statements can be identified by terms such as “believe,” “expect,” “seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,” “plan,” “estimate,” or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of changes in economic and business conditions, including as a result of the COVID-19 pandemic; competition; successful execution of the Company’s growth strategy; success and growth of the Company’s cloud Software-as-a-Service business; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; the Company’s dependency on third-party cloud computing platform providers, hosting facilities and service partners;, cyber security attacks or other security breaches against the Company; the effect of newly enacted or modified laws, regulation or standards on the Company and our products and various other factors and uncertainties discussed in our filings with the U.S. Securities and Exchange Commission (the “SEC”). For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the SEC, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.

EX-99.9 10 exhibit_99-9.htm EXHIBIT 99.9

Exhibit 99.9

NICE Joins Microsoft Business Applications ISV Connect Program

The new status further accelerates innovation and expansion of NICE’s cloud capabilities.

HOBOKEN, N.J. — August 25, 2021 – NICE (Nasdaq: NICE) today announced that it has joined the Microsoft Business Applications ISV Connect Program. The new status enables NICE to further innovate in the cloud, allows greater access and exposure to respective sellers, and drives end-to-end managed support across the full Microsoft Dynamics platform.

Customer service organizations can now combine the power of NICE CXone — which unifies omnichannel routing analytics, workforce optimization, and automation and artificial intelligence (AI) on an open cloud foundation—with the robust customer relationship management (CRM) of Microsoft Dynamics 365 in a single agent interface. Via NICE CXone, organizations globally can empower their customer service agents to boost efficiency, while also delivering exceptional customer experiences and improving business results. Further, the Business Applications ISV Connect Program provides NICE with access to Microsoft technical and go-to-market benefits and prioritized technical support, including accelerated response times, proactive services, workshops, and training resources.

Paul Jarman, CEO, NICE CXone, said, “Providing richer cloud services that are easier to use and provide efficient support is a pivotal part of the next-gen, digitally fluent customer experience we are committed to ensuring. Joining this Microsoft program provides yet another avenue to deliver upon this promise. We look forward to continuing working with Microsoft to find agile, innovative ways to expand the benefits of the cloud for organizations of all sizes around the world.”

Toby Bowers, General Manager, Business Applications Group, Microsoft said, “We’re pleased to welcome NICE to the Business Applications ISV Connect program, and we look forward to working together on innovations that further expand the benefits of the cloud and introduce them to more organizations around the world.”

About NICE

Corporate Media Contact

Christopher Irwin-Dudek, +1 201 561 4442, chris.irwin-dudek@nice.com, ET

Investors

Marty Cohen, +1 551 256 5354, ir@nice.com, ET

Omri Arens, +972 3 763 0127, ir@nice.com, CET

Forward-Looking Statements

This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Jarman are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the “Company”). In some cases, such forward-looking statements can be identified by terms such as “believe,” “expect,” “seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,” “plan,” “estimate,” or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of changes in economic and business conditions, including as a result of the COVID-19 pandemic; competition; successful execution of the Company’s growth strategy; success and growth of the Company’s cloud Software-as-a-Service business; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; the Company’s dependency on third-party cloud computing platform providers, hosting facilities and service partners;, cyber security attacks or other security breaches against the Company; the effect of newly enacted or modified laws, regulation or standards on the Company and our products and various other factors and uncertainties discussed in our filings with the U.S. Securities and Exchange Commission (the “SEC”). For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the SEC, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.

EX-99.10 11 exhibit_99-10.htm EXHIBIT 99.10

Exhibit 99.10

NICE CXone Digitally Transforming GWA’s Contact Centers

for Improved Customer Experiences

CXone fosters workforce agility for remote teams and deeper operational insights across all digital and voice interactions

Hoboken, N.J., August 26, 2021 – NICE (Nasdaq: NICE) today announced GWA Group Limited (GWA), one of Australia’s leading suppliers of building fittings and fixtures, has implemented NICE CXone as part of its digital transformation and technology overhaul to support its transition to a digital-first cloud contact center platform capable of seamlessly managing a remote workforce while improving customer experiences.

GWA’s contact centers were previously operating on a legacy telephony system, which was unstable and could not be adapted to flexible and remote working requirements. After transitioning from its on-premises solutions a year ago, accelerated by the impacts of COVID-19 on operations, GWA sought a cloud-based platform that would integrate seamlessly with its other applications as part of an organizational transformation. The company wanted a solution that provided increased flexibility and scalability for contact center operations, while also supporting a remote workforce.

GWA chose CXone due to the breadth and depth of its functionality and cloud native features, including automated workforce management, quality management and interaction analytics. CXone is built and optimized for the cloud and can enhance the way businesses harness data for actionable growth and success, and therefore GWA is now scaling the platform across its operational regions, including Australia, New Zealand and the UK.

2020 was a year marked by unprecedented upheaval for contact center leaders, agents and customers. Many contact centers enacted, for the first time, wide-scale work-from-home transition plans all while juggling rising needs and expectations of customers. In fact, a NICE CXone study of contact center leaders found that amid the COVID-19 pandemic, 62 percent of respondents experienced an increase in digital interactions and 46 percent saw an upturn in self-service channels – demonstrating that digital customer experience will be even more critical for customer success considering that 70 percent of worldwide contact centers expect they will continue to have agents work from home after the outbreak.

“It is clear, the pandemic accelerated the digital transformation of companies around the world,” said Paul Jarman, NICE CXone CEO. “Contact center transformation is key to this initiative as it is no longer simply a place to respond to customer issues – it now has more power to build customer relationships that last and drive larger business outcomes than ever before. We are pleased to be a part of GWA’s digital transformation, and we look forward to helping them remain agile in today’s increasingly remote digital world.”

Since implementing CXone across its operations in Australia, GWA has experienced a number of benefits, including the ability to:

• measure and assess a full 360-degree review on every customer interaction

• leverage functionalities like sentiment analysis to provide real-time feedback and guidance to agents

• strip out complexity across processes

• introduce greater flexibility and agility to adapt to industry change

“With our NICE CXone implementation, every process across our operations is changing and it’s quite an exciting time for GWA,” said Alex Larson, General Manager – Technology and Transformation, GWA. “CXone is helping us move the business to a place where we can react based on the here and now with real-time feedback and guidance on customer interactions, rather than looking back in three months' time and facing the inability to change. Most companies would only ever dream of what we’re achieving this year.”

Contact centers of all sizes are increasingly turning to NICE CXone to transform customer experiences based on its proven scalability, reliability, flexibility and security. Digitally transforming with the cloud enables businesses to leverage technological advances like AI-powered chatbots and agent next-best-actions, changing the way customers engage with companies by enabling anytime, anywhere and anyplace conveniences.

About NICE

Corporate Media Contact

Christopher Irwin-Dudek, +1 201 561 4442, chris.irwin-dudek@nice.com, ET

Investors

Marty Cohen, +1 551 256 5354, ir@nice.com, ET

Omri Arens, +972 3 763 0127, ir@nice.com, CET

Forward-Looking Statements

This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Jarman are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the “Company”). In some cases, such forward-looking statements can be identified by terms such as “believe,” “expect,” “seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,” “plan,” “estimate,” or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of changes in economic and business conditions, including as a result of the COVID-19 pandemic; competition; successful execution of the Company’s growth strategy; success and growth of the Company’s cloud Software-as-a-Service business; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; the Company’s dependency on third-party cloud computing platform providers, hosting facilities and service partners;, cyber security attacks or other security breaches against the Company; the effect of newly enacted or modified laws, regulation or standards on the Company and our products and various other factors and uncertainties discussed in our filings with the U.S. Securities and Exchange Commission (the “SEC”). For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the SEC, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.

EX-99.11 12 exhibit_99-11.htm EXHIBIT 99.11

Exhibit 99.11

NICE Actimize Achieves Best-in-Class Ranking in 2021

Aite Matrix: Intelligent Trade Surveillance Vendor Report

NICE Actimize achieved best-in-class ratings across vendor stability, client strength,

and product features categories against 19 competing vendors

Hoboken, NJ, August 30, 2021 – NICE Actimize, a NICE (NASDAQ: NICE) business, and its SURVEIL-X Holistic Surveillance Suite, has achieved a best-in-class ranking in Aite-Novarica Group’s “2021 Aite Matrix: Intelligent Trade Surveillance” vendor landscape report, securing best-in-class ratings in the categories of vendor stability, client strength and product features in a field of 19 competing vendors. The vendors were evaluated via the Aite Matrix, Aite-Novarica’s highly governed and quantitative vendor evaluation methodology.

To download a complimentary copy of the Aite-Novarica Group’s 2021 “Aite Matrix: Intelligent Trade Surveillance” Vendor Landscape Report,” please click here.

According to Aite-Novarica research findings, “Clients appreciated the consistency shown by NICE Actimize to add new functionality such as integrated ML for anomaly detection, model optimization, and surveillance.” Among its strengths, Aite-Novarica cited three areas that included, “Extensive coverage of asset class, venues, models, and communication types and support by a strong delivery team; the ability to reconstruct the event to demonstrate the true intent of the trading activity; and offers a combination of trade surveillance, communication surveillance, multi-dimensional analytics, and a powerful case management solution.”

The report highlighted that NICE Actimize’s top three strategic product initiatives completed over the past 12-18 months were integrated ML for anomaly detection, model optimization, and surveillance; cloud platform for data connectivity and allowing customers to build data-driven analytics using a self-development platform; and integration into case management platform.

Additionally, Aite-Novarica said that NICE Actimize’s top three new strategic product initiatives for the next 12-18 months are expected to be advanced rule authoring tool, tuning, and simulations; increasing the number of modalities able to be captured of regulated employee communications; and expanding the conduct solution set.

The report highlighted, “The SURVEIL-X Holistic Conduct Surveillance Suite from NICE Actimize provides a holistic surveillance offering. The solution is intended for detecting risky behavior stemming from communications and trading in all major asset classes. SURVEIL-X supports market abuse detection, trade surveillance capabilities, and communication surveillance capabilities, and it is fully integrated with the NICE Actimize Risk Case Manager (ActOne). All of this is supported by advanced 150 analytical models and 180 real-time data sources, which make this an appealing offering to clients.”

"NICE is excited to once again distinguish itself so strongly in a highly competitive field. As the trade and communications surveillance categories continue to grow, our advancements in both these areas, and the integration between them, are key differentiators for us,” said Chris Wooten, EVP, NICE Actimize. “We thank the analyst team at Aite Group for recognizing our industry-leading product innovations and the importance we place on supporting our expanding global customer base.”

“As part of customers’ larger technology budgets, firms that select to internally source or use less

than optimal trading surveillance are potentially putting their firms at risk of financial, reputational, or regulatory harm,” said Vinod Jain, Aite-Novarica Group senior analyst and author of the report. “Further, such firms may face the pressure of allocating larger investments to maintain the software with limited enhancements as markets develop and sophistication in trading techniques increase over time.”

To download a complimentary copy of the Aite-Novarica Group “Aite Matrix: Intelligent Trade Surveillance” please click here.

For additional resources:

•	For NICE Actimize SURVEIL-X Holistic Surveillance, please click here.

•	For NICE Actimize SURVEIL-X Communication Surveillance please click here.

•	To schedule a demo for NICE Actimize’s award-winning surveillance, trading and compliance solutions, please click here.

About Aite-Novarica Group
Aite-Novarica Group is an advisory firm providing mission-critical insights on technology, regulations, strategy, and operations to hundreds of banks, insurers, payments providers, and investment firms—as well as the technology and service providers that support them. Comprising former senior technology, strategy, and operations executives as well as experienced researchers and consultants, our experts provide actionable advice to our client base, leveraging deep insights developed via our extensive network of clients and other industry contacts.

About NICE Actimize

NICE Actimize is the largest and broadest provider of financial crime, risk and compliance solutions for regional and global financial institutions, as well as government regulators. Consistently ranked as number one in the space, NICE Actimize experts apply innovative technology to protect institutions and safeguard consumers’ and investors’ assets by identifying financial crime, preventing fraud and providing regulatory compliance. The company provides real-time, cross-channel fraud prevention, anti-money laundering detection, and trading surveillance solutions that address such concerns as payment fraud, cybercrime, sanctions monitoring, market abuse, customer due diligence and insider trading. Find us at www.niceactimize.com, @NICE_Actimize or Nasdaq: NICE.

About NICE

Corporate Media Contact:

Cindy Morgan-Olson, +1 646 408 5896, cindy.morgan-olson@niceactimize.com, ET

Investors

Marty Cohen, +1 551 256 5354, ir@nice.com, ET

Omri Arens, +972 3 763 0127, ir@nice.com, CET

Forward-Looking Statements

This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Wooten, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the “Company”). In some cases, such forward-looking statements can be identified by terms such as “believe,” “expect,” “seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,” “plan,” “estimate,” or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of changes in economic and business conditions, including as a result of the COVID-19 pandemic; competition; successful execution of the Company’s growth strategy; success and growth of the Company’s cloud Software-as-a-Service business; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; the Company’s dependency on third-party cloud computing platform providers, hosting facilities and service partners;, cyber security attacks or other security breaches against the Company; the effect of newly enacted or modified laws, regulation or standards on the Company and our products and various other factors and uncertainties discussed in our filings with the U.S. Securities and Exchange Commission (the “SEC”). For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the SEC, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.

EX-99.12 13 exhibit_99-12.htm EXHIBIT 99.12

Exhibit 99.12

NICE Robotic Process Automation Fuels Smarter Automation Discovery and

Hyper-Personalized CX With Tailored AI Capabilities

Introducing precision automation discovery and a cloud-optimized platform, innovative capabilities accelerate

RPA deployment success and boost customer experience

Hoboken, N.J., August 31, 2021 – NICE (Nasdaq: NICE) today announced the latest edition of its robotic process automation (RPA) solution with advanced AI capabilities that fast-track achieving organizational and employee goals, The innovative features enable organizations to benefit even more from smarter process recommendations that are deeply customized to support their objectives. Real-time behavioral guidance enables NEVA (NICE Employee Virtual Attendant) to guide agents towards more rapidly increasing first contact resolution (FCR) and customer satisfaction.

NICE RPA’s version 7.5 extends support across all phases of the automation lifecycle - from discovery to deployment and driving continuous improvements beyond. Expanded capabilities include:

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Aligning automation to business goals with increased accuracy: Automation discovery (or task mining) with NICE’s Automation Finder is now even smarter thanks to the implementation of enterprise-tailored AI. The Automation Finder now learns the organization's unique data and process characteristics as it responds to ongoing input from the business analyst. As a result, Automation Finder delivers insights and automation recommendations that are even more relevant and targeted to the organizations’ goals than before, boosting ROI.

•

Tailoring real-time guidance to the customer’s unique needs: Agents gain a more comprehensive understanding of each interaction in the moment following a deeper integration between NEVA and NICE Enlighten AI. With real-time guidance, agents are empowered to understand and then adapt their behavior to address the customer’s emotional and practical needs in a highly personalized manner. The result is proactive adaptation and self-improvement as well as an increase in first call resolution (FCR) and customer satisfaction.

•

Advanced, cloud-optimized deployment: NICE RPA’s new platform architecture is fully optimized for both cloud and on-prem deployments. The solution’s state-of-the-art deployment technologies (Dockers and Kubernetes) and enhancements simplify and accelerate process automations executed from the cloud. In addition, the cloud-optimized platform ensures seamless upgrades and maintenance with unlimited scalability, optimizing the total cost of ownership (TCO).

Barry Cooper, President, NICE Workforce & Customer Experience Group, said, “With the announcement of RPA 7.5, we bring to the CX industry smarter automation discovery made possible by our rapid AI capability advancements. Leveraging this unique AI, process automations are more tightly aligned with company needs allowing them to guide agents across each customer’s unique situation in the moment that matters and in a way that becomes personalized. This transforms interactions into extraordinary service experiences supporting critical business priorities, improving the bottom line.”

About NICE

Corporate Media Contact

Christopher Irwin-Dudek, +1 201 561 4442, chris.irwin-dudek@nice.com, ET

Investors

Marty Cohen, +1 551 256 5354, ir@nice.com, ET

Omri Arens, +972 3 763 0127, ir@nice.com, CET

Forward-Looking Statements

This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Cooper, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the “Company”). In some cases, such forward-looking statements can be identified by terms such as “believe,” “expect,” “seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,” “plan,” “estimate,” or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of changes in economic and business conditions, including as a result of the COVID-19 pandemic; competition; successful execution of the Company’s growth strategy; success and growth of the Company’s cloud Software-as-a-Service business; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; the Company’s dependency on third-party cloud computing platform providers, hosting facilities and service partners;, cyber security attacks or other security breaches against the Company; the effect of newly enacted or modified laws, regulation or standards on the Company and our products and various other factors and uncertainties discussed in our filings with the U.S. Securities and Exchange Commission (the “SEC”). For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the SEC, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.