0001178913-21-001542.txt : 20210503 0001178913-21-001542.hdr.sgml : 20210503 20210503060138 ACCESSION NUMBER: 0001178913-21-001542 CONFORMED SUBMISSION TYPE: 6-K PUBLIC DOCUMENT COUNT: 12 CONFORMED PERIOD OF REPORT: 20210503 FILED AS OF DATE: 20210503 DATE AS OF CHANGE: 20210503 FILER: COMPANY DATA: COMPANY CONFORMED NAME: NICE Ltd. CENTRAL INDEX KEY: 0001003935 STANDARD INDUSTRIAL CLASSIFICATION: SERVICES-PREPACKAGED SOFTWARE [7372] IRS NUMBER: 000000000 FISCAL YEAR END: 1231 FILING VALUES: FORM TYPE: 6-K SEC ACT: 1934 Act SEC FILE NUMBER: 000-27466 FILM NUMBER: 21881107 BUSINESS ADDRESS: STREET 1: 13 ZARCHIN STREET STREET 2: P.O.B. 690 CITY: RA'ANANA STATE: L3 ZIP: 43107 BUSINESS PHONE: 972-9-775-3777 MAIL ADDRESS: STREET 1: 13 ZARCHIN STREET STREET 2: P.O.B. 690 CITY: RA'ANANA STATE: L3 ZIP: 43107 FORMER COMPANY: FORMER CONFORMED NAME: NICE SYSTEMS LTD DATE OF NAME CHANGE: 19951122 6-K 1 zk2125950.htm 6-K

SECURITIES AND EXCHANGE COMMISSION

WASHINGTON, D.C. 20549

FORM 6-K

REPORT OF FOREIGN PRIVATE ISSUER

PURSUANT TO RULE 13A-16 OR 15D-16 OF

THE SECURITIES EXCHANGE ACT OF 1934

For the month of April 2021 (Report No. 1)

Commission File Number: 0-27466

NICE LTD.

(Translation of Registrant's Name into English)

13 Zarchin Street, P.O. Box 690, Ra'anana, Israel

(Address of Principal Executive Offices)

Indicate by check mark whether the registrant files or will file annual reports under cover of Form 20-F or Form 40-F.

Form 20-F ☒ Form 40-F ☐

Indicate by check mark if the registrant is submitting the Form 6-K in paper as permitted by Regulation S-T Rule 101(b)(1): ____

Indicate by check mark if the registrant is submitting the Form 6-K in paper as permitted by Regulation S-T Rule 101(b)(7): ____

CONTENTS

This Report on Form 6-K of NICE consists of the following documents, which are attached hereto and incorporated by reference herein:

99.1 NICE Actimize Achieves FinTech Breakthrough Award for Innovation in Wealth Management Surveillance and Compliance, Dated April 5, 2021.

99.2 NICE Actimize Introduces AI-Powered SURVEIL-X Suitability To Reduce Compliance Risk for Wealth Management, Insurance Firms, Dated April 6, 2021.

99.3 NICE inContact CXone Accelerates International Growth: Tripling Sales and Adding a Record Number of New Customers, Dated April 6, 2021.

99.4 NICE Robotic Process Automation Receives 2020 TMC Labs Innovation Award, Dated April 12, 2021.

99.5 iQor Selects NICE Workforce Management Cloud Solutions as its Global Platform to Take Customer Experience to the Next Level, Dated April 13, 2021.

99.6 NICE Actimize Positioned as Highest-Scoring AML Solutions Vendor Across Technology Excellence Metrics in 2021 Quadrant Knowledge Anti-Money Laundering Solution Report, Dated April 15, 2021.

99.7 NICE Receives a Perfect Score From Customers For WFM Product Innovation, Vendor Satisfaction and AI and ML Enablement in DMG Consulting Report, Dated April 19, 2021.

99.8 NICE Revolutionizes Digital Smart Self-Service with the Launch of CXone Expert Following the Acquisition of MindTouch, Dated April 20, 2021.

99.9 NICE Real-Time Authentication Selected by VPBank to Safeguard Omnichannel Customer Interactions and Improve Experiences, Dated April 27, 2021.

99.10 NICE Positioned Furthest and Highest in 2021 Gartner Magic Quadrant for Workforce Engagement Management, Dated April 27, 2021.

99.11 NICE Actimize Partners with Refinitiv to Expand Distribution of its SURVEIL-X Holistic Surveillance Suite Across Asia-Pacific, Dated April 28, 2021.

SIGNATURES

Pursuant to the requirements of the Securities Exchange Act of 1934, the Registrant has duly caused this Report to be signed on its behalf by the undersigned, thereunto duly authorized.

	NICE LTD.

	Name:	/s/ Tali Mirsky
	Title:	Corporate VP, General Counsel and Corporate Secretary

	Dated:	May 3, 2021

EXHIBIT INDEX

This Report on Form 6-K of NICE consists of the following documents, which are attached hereto and incorporated by reference herein:

99.1 NICE Actimize Achieves FinTech Breakthrough Award for Innovation in Wealth Management Surveillance and Compliance, Dated April 5, 2021.

99.2 NICE Actimize Introduces AI-Powered SURVEIL-X Suitability To Reduce Compliance Risk for Wealth Management, Insurance Firms, Dated April 6, 2021.

99.3 NICE inContact CXone Accelerates International Growth: Tripling Sales and Adding a Record Number of New Customers, Dated April 6, 2021.

99.4 NICE Robotic Process Automation Receives 2020 TMC Labs Innovation Award, Dated April 12, 2021.

99.5 iQor Selects NICE Workforce Management Cloud Solutions as its Global Platform to Take Customer Experience to the Next Level, Dated April 13, 2021.

99.6 NICE Actimize Positioned as Highest-Scoring AML Solutions Vendor Across Technology Excellence Metrics in 2021 Quadrant Knowledge Anti-Money Laundering Solution Report, Dated April 15, 2021.

99.7 NICE Receives a Perfect Score From Customers For WFM Product Innovation, Vendor Satisfaction and AI and ML Enablement in DMG Consulting Report, Dated April 19, 2021.

99.8 NICE Revolutionizes Digital Smart Self-Service with the Launch of CXone Expert Following the Acquisition of MindTouch, Dated April 20, 2021.

99.9 NICE Real-Time Authentication Selected by VPBank to Safeguard Omnichannel Customer Interactions and Improve Experiences, Dated April 27, 2021.

99.10 NICE Positioned Furthest and Highest in 2021 Gartner Magic Quadrant for Workforce Engagement Management, Dated April 27, 2021.

99.11 NICE Actimize Partners with Refinitiv to Expand Distribution of its SURVEIL-X Holistic Surveillance Suite Across Asia-Pacific, Dated April 28, 2021.

EX-99.1 2 exhibit_99-1.htm EXHIBIT 99.1

Exhibit 99.1

NICE Actimize Achieves FinTech Breakthrough Award for Innovation in Wealth

Management Surveillance and Compliance

The SURVEIL-X AI-driven cloud solution automates global compliance processes, leveraging NICE

Actimize's communications surveillance, as well as sales practices and suitability capabilities

Hoboken, N.J., April 5, 2021 – NICE Actimize, a NICE (Nasdaq: NICE) business today announced that its SURVEIL-X Suitability for Wealth Management solution has been named the winner of the 2021“Wealth Management Innovation” award by FinTech Breakthrough, an independent organization that recognizes the top companies, technologies and products in the global FinTech market. NICE Actimize SURVEIL-X Suitability is an integrated, turnkey solution that addresses global sales practices and suitability regulations including MiFID II, FINRA Rule 2111 and 3110, Dodd-Frank, IIROC 1300 and many others. This is the third consecutive year that The FinTech Breakthrough Awards program recognized NICE Actimize’s achievements in cutting-edge financial crime risk management solutions.

As global regulatory bodies stepped up enforcement of investment suitability regulations to ensure firms and their advisors are acting in the best interest of their customers, NICE Actimize SURVEIL-X Suitability further enhanced its Conduct Risk solution. NICE Actimize introduced new flexible client review and best alternative investment models, integrated communications surveillance, and enhanced investigative tools to enable firms to align compliance programs with changing business models and business requirements, while also driving down costs by automating investment suitability compliance processes.

At the heart of the SURVEIL-X Suitability solution is its innovation in addressing 2020’s Regulation Best Interest rule that was recently launched in the United States. A multi-faceted regulation, Reg BI imposed a number of obligations on broker-dealers, including requirements to provide timely disclosures to retail clients; exercise diligence (care) in making investment recommendations in line with each client’s best interest; and maintain and enforce compliance procedures.

“As a comprehensive, integrated solution, NICE Actimize’s SURVEIL-X Suitability automates compliance processes so they’re easier to manage, and helps firms meet various obligations under sales practice and suitability regulations such as Reg BI in the US. We thank FinTech Breakthrough for recognizing our innovation,” said Chris Wooten, Executive Vice President, NICE.

“Once again, we were thrilled to recognize NICE Actimize as a leading innovator distinguishing itself with its SURVEIL-X Suitability for Wealth Management solution. Congratulations to the NICE Actimize financial markets compliance team for this well-deserved industry recognition,” said James Johnson, Managing Director, FinTech Breakthrough. “Reg BI was the most significant change to suitability regulations in the United States in the past twenty years, and we were pleased to award NICE Actimize’s innovation and support for broker-dealers in addressing the enormous compliance burden these regulations foster.”

To learn more about SURVEIL-X for Wealth and RegBI surveillance:

•

Visit the NICE Actimize SURVEIL-X Suitability for Wealth Management page here.

•

Download NICE Actimize’s ‘Reg BI Must-Haves’ eBook here.

•

Watch NICE Actimize’s Reg BI Surveillance on-demand webinar here.

•

Email NICE Actimize at.compliance@niceactimize.com.

About FinTech Breakthrough
Part of Tech Breakthrough, a leading market intelligence and recognition platform for technology innovation and leadership, the FinTech Breakthrough Awards program is devoted to honoring excellence in Financial Technologies and Services companies and products. The FinTech Breakthrough Awards provide public recognition for the achievements of FinTech companies and products in categories including Payments, Personal Finance, Wealth Management, Fraud Protection, Banking, Lending, RegTech, InsurTech and more. For more information visit FinTechBreakthrough.com.

About NICE Actimize

NICE Actimize is the largest and broadest provider of financial crime, risk and compliance solutions for regional and global financial institutions, as well as government regulators. Consistently ranked as number one in the space, NICE Actimize experts apply innovative technology to protect institutions and safeguard consumers and investors assets by identifying financial crime, preventing fraud and providing regulatory compliance. The company provides real-time, cross-channel fraud prevention, anti-money laundering detection, and trading surveillance solutions that address such concerns as payment fraud, cybercrime, sanctions monitoring, market abuse, customer due diligence and insider trading. Find us at www.niceactimize.com, @NICE_Actimize or Nasdaq: NICE.

About NICE

NICE (Nasdaq: NICE) is the world’s leading provider of both cloud and on-premises enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and unstructured data. NICE helps organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, are using NICE solutions. www.nice.com.

Corporate Media Contact:

Cindy Morgan-Olson, +1-646-408-5896, cindy.morgan-olson@niceactimize.com

Investors:

Marty Cohen, +1 551 256 5354, ir@nice.com, ET

Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of NICE’s marks, please see: www.nice.com/nice-trademarks.

Forward-Looking Statements

This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Wooten, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the “Company”). In some cases, such forward-looking statements can be identified by terms such as “believe,” “expect,” “seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,” “plan,” “estimate,” or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of changes in economic and business conditions, including as a result of the COVID-19 pandemic; competition; successful execution of the Company’s growth strategy; success and growth of the Company’s cloud Software-as-a-Service business; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; the Company’s dependency on third-party cloud computing platform providers, hosting facilities and service partners;, cyber security attacks or other security breaches against the Company; the effect of newly enacted or modified laws, regulation or standards on the Company and our products and various other factors and uncertainties discussed in our filings with the U.S. Securities and Exchange Commission (the “SEC”). For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the SEC, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.

EX-99.2 3 exhibit_99-2.htm EXHIBIT 99.2

Exhibit 99.2

NICE Actimize Introduces AI-Powered SURVEIL-X Suitability To Reduce

Compliance Risk for Wealth Management, Insurance Firms

Selected by leading global financial services organizations, SURVEIL-X Suitability is powered by new

risk detection capabilities which address complex regulatory requirements

Hoboken, N.J., April 6, 2021 – Financial services organizations that provide investment advice, and which sell life insurance, annuities and other wealth products, are finding that regulators are escalating how closely they monitor advisor behavior. To help these firms reduce compliance risk, NICE Actimize, a NICE (Nasdaq: NICE) business, today announced the introduction of SURVEIL-X Suitability for Wealth and Insurance, a comprehensive AI-powered surveillance and suitability solution that builds on the capabilities of NICE Actimize’s industry-leading SURVEIL-X Holistic Conduct Surveillance platform.

Already adopted by a number of leading global FSOs, SURVEIL-X Suitability combines communications surveillance, sales practices and suitability, and Regulation Best Interest (Reg BI) surveillance in a single, integrated cloud-native platform.

A growing body of global regulations and recommendations is exerting pressure on financial services organizations to more closely monitor regulated employees; review their investment recommendations, transactions and accounts for suitability and undue risks; and ensure that mandated disclosures are being properly communicated. Among these regulations are FINRA Rules 2111 and 3110; the Investment Industry Regulatory Organization of Canada (IIROC) Rule 1300; the SEC’s Regulation Best Interest; the Ontario Securities Commission’s (OSC) Client Focused Reforms; the Monetary Authority of Singapore's Private Banking Sales and Advisory Practices guidance; and the Securities and Futures Commission’s and Hong Kong Monetary Authority’s suitability obligations.

“As regulatory complexities grow, it’s placed an enormous burden on compliance organizations and has increased risk exposure,” said Chris Wooten, Executive Vice President, NICE. “As a premier end-to-end, cloud-native solution designed to address these regulatory requirements, SURVEIL-X Suitability provides coverage for a broad range of supervision and surveillance challenges and ensures advisors are providing advice and selling insurance and other investment products consistent with customer suitability profiles. By automating oversight and supervision of sales practices, SURVEIL-X Suitability cuts down on resource drain and costs, while insulating firms from regulatory breaches, fines and reputational damage.”

SURVEIL-X Suitability extends the benefits of SURVEIL-X Holistic Conduct Surveillance to wealth management, mutual fund, pension and insurance firms through the expansion of these capabilities:

•

New risk detection models that detect suitability and Best Interest breaches related to life insurance, annuities, account rollovers, and loans on insurance policies. SURVEIL-X Suitability builds on SURVEIL-X’s advanced anomaly detection, AI-powered analytics and a robust collection of out-of-the-box risk detection models. New insurance models build on a client’s financial resources, detect spikes in replacements, surrenders, or withdrawals tied to specific advisors and accounts, and look for other tell-tale signs of risky behavior (for example, when customers take out loans on long-term insurance policies to purchase other investment products). SURVEIL-X Suitability also incorporates Reg BI-centric models that monitor for disclosures and suitable recommendations.

•

Self-development capabilities for firms to easily create, test and deploy custom analytic models, to address unique business needs and new regulatory requirements. Firms can build additional checks and balances into their surveillance programs by tailoring models to identify advisors with excessive alerts who should be under heightened supervision.

•

Automation of monitoring and supervision of regulated employees, risk scoring of transactions (based on customer suitability information), and review of investment recommendations and disclosures. SURVEIL-X Suitability automatically alerts compliance analysts of risks and enables them to efficiently investigate.

•

AI-powered disclosure reviews to assess and confirm that written and verbal disclosures were presented to clients. Using Natural Language Processing and advanced communication surveillance capabilities, channels such as email, text, chat, phone calls and CRM notes can be analyzed and compared to required disclosure text to highlight potential gaps in proper communication.

Momentum is also building in the U.S. on the state level as more localities create regulatory frameworks, such as New York Regulation 187, which requires New York firms selling life insurance policies to act in their clients’ best interest. Additionally, many states have adopted the National Association of Insurance Commissioners’ (NAIC) Suitability in Annuity Transactions Model Regulation 275 which also imposes a “best interest” standard when recommending annuities. This regulation model requires firms to establish reasonable procedures to detect unsuitable recommendations.

For further information on SURVEIL-X, and SURVEIL-X Suitability click here.

About NICE Actimize

About NICE

Corporate Media Contact:

Cindy Morgan-Olson, +1-646-408-5896, NICE Actimize, cindy.morgan-olson@niceactimize.com

Investors:

Marty Cohen, +1-551-256-5354, ir@nice.com, ET

Forward-Looking Statements

EX-99.3 4 exhibit_99-3.htm EXHIBIT 99.3

Exhibit 99.3

NICE inContact CXone Accelerates International Growth: Tripling Sales and

Adding a Record Number of New Customers

Doubling in-region CXone resources to service a record number of new customers across all verticals,

including government, healthcare, energy and utilities, and financial services

SALT LAKE CITY, April 6, 2021 – NICE inContact (Nasdaq: NICE) today announced accelerated international adoption of its digital-first CXone cloud contact center platform, tripling sales in the past year and adding a record number of new international customers to the platform. With the increased global demand for CXone, NICE is doubling its local CXone sales and services resources across EMEA, APAC, and South America; launching new local cloud instances in multiple countries around the globe; and broadening its global security and compliance certifications. NICE inContact’s global momentum is fueled by international investments, signaling the criticality of arming contact centers with an AI-infused cloud native platform that scales to fit the complex requirements of diverse global organizations. According to industry analysts, today, CXone is used by the most cloud contact center agents in the industry in more than 100 countries.

“Our innovative, cloud native platform, CXone, is experiencing great momentum with organizations worldwide,” said Paul Jarman, NICE inContact CEO. “We are focused on leveraging our digital-first approach and a globally distributed team of customer success experts to push customer service beyond the traditional contact center environment regardless of location. It’s imperative to keep global teams and customers connected, and we are committed to enabling that in any industry or location around the globe as we expand our footprint in key industries, such as healthcare, financial services, government, energy and utilities.”

Recent new CXone customers headquartered internationally include government agencies and healthcare providers as well as large telecommunications and utility companies operating across Europe and Asia. In the past year, several large financial services firms in Canada, APAC and EMEA have selected CXone to move their contact center operations to the cloud and to help them transform the customer experience they provide. Companies of all sizes in EMEA and APAC, as well as business process outsourcers, are now using CXone across retail, travel and hospitality, and manufacturing industries.

Jarman continued, “NICE inContact is driving innovation in the cloud contact center industry across four key pillars – AI, digital engagement, self-service and agent-empowerment. We’re bringing these innovations to organizations around the globe with customer success teams located in international locations and an enterprise-grade, global infrastructure that is needed for companies to confidently move contact center operations to the cloud.”

NICE inContact has doubled local in-region expertise for CXone sales and services to capitalize on the robust demand in Europe and APAC, as well as expanding partner relationships in all regions across 35 offices globally, including 11 in the UK and Europe. Clients and partners have access to local teams that provide the full suite of onboarding, education, technical support, and professional services to successfully transform their customer service with CXone.

CXone delivers protection for critical company data and supports compliance with global security regulations and privacy standards. The NICE inContact Information Security Office has best practices in place for data privacy protection for General Data Protection Regulation (GDPR) and other legislation to protect personal data, as well as other certificates and standards such as FedRAMP in the U.S., Cyber Essentials in the UK, Information Security Registered Assessors Program (IRAP) in Australia, and many more.

Across the globe, NICE inContact CXone delivers high availability, elastic scalability, carrier-grade voice and connectivity services, and low latency through multiple global CXone cloud infrastructure sites that include platform services and voice points-of-presence (POPs). In addition to our established global sites.

NICE inContact is rapidly expanding its well-established go-to-market partner network now with over 90 partners that include global carriers, unified communications (UCaaS), resellers, VARs, systems integrators, and certified implementation partners. For example, the company has forged a partnership with a global leader in digital transformation and other major partnerships with leading service providers that have enabled it to reach thousands of new customers across Europe. Recently, NICE inContact entered into a partnership with a telecommunications company in Canada, expanding access to NICE inContact CXone across North America.

About NICE inContact

NICE inContact works with organizations of all sizes to create extraordinary and trustworthy customer experiences that create deeper brand loyalty and relationships that last. With NICE inContact CXone^TM, the industry’s most complete cloud customer experience platform, we combine best-in-class Customer Analytics, Omnichannel Routing, Workforce Engagement, Automation and Artificial Intelligence, all on an Open Cloud Foundation to help any company transform every single customer interaction. See how our customer-centric expert services, innovative software, extensive ecosystem of valuable partnerships, and over a decade of global experience can help you transform every experience and customer relationship for lasting results. NICE inContact is recognized as a market leader by the leading industry analyst firms. www.niceincontact.com

Corporate Media Contact

Cheryl Andrus, +1 801 320 3646, cheryl.andrus@niceincontact.com, ET

Investors

Marty Cohen, +1 551 256 5354, ir@nice.com, ET

Forward-Looking Statements

This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Jarman, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the “Company”). In some cases, such forward-looking statements can be identified by terms such as “believe,” “expect,” “seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,” “plan,” “estimate,” or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of changes in economic and business conditions, including as a result of the COVID-19 pandemic; competition; successful execution of the Company’s growth strategy; success and growth of the Company’s cloud Software-as-a-Service business; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; the Company’s dependency on third-party cloud computing platform providers, hosting facilities and service partners; cyber security attacks or other security breaches against the Company; the effect of newly enacted or modified laws, regulation or standards on the Company and our products and various other factors and uncertainties discussed in our filings with the U.S. Securities and Exchange Commission (the “SEC”). For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the SEC, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.

EX-99.4 5 exhibit_99-4.htm EXHIBIT 99.4

Exhibit 99.4

NICE Robotic Process Automation Receives 2020 TMC Labs Innovation Award

NEVA impresses judges with its innovative functionality and ability to drive fast ROI

Hoboken, N.J., April 12, 2021 – NICE (Nasdaq: NICE) today announced that NEVA, its attended automation solution, has won the 2020 TMC Labs Innovation Award from CUSTOMER Magazine. Part of the NICE Robotic Process Automation (RPA) offering, NEVA received the accolade for its impressive functionality and ability to deliver fast ROI, among others.

NICE Employee Virtual Attendant or NEVA is the first employee-focused virtual attendant to hit the global market with the most comprehensive real-time integration and intelligence capabilities. With a proven track record of effectively supporting organizations’ operational and customer service needs, NEVA enables employees, both in the office and at home, to respond instantly and intuitively to customer queries while ensuring full compliance and processing accuracy. NICE was named a Leader by Everest Group and NEVA emerged as a top attended RPA offering in its RPA PEAK Matrix 2021 assessment. NEVA was also ranked as a Market Leader in Intelligent Attended RPA by Zinnov in their 2020 RPA leadership report.

Amardeep Modi, Practice Director at Everest Group, said, “NICE’s attended automation offering, NEVA, is a key contributor to NICE’s leading position in the RPA space and demonstrates the company’s focus on innovation. Clients have attested to NEVA as one of the company’s key strengths and appreciated its functionalities such as customizable callouts that help provide guidance to agents.”

“Congratulations to NICE for earning a 2020 TMC Labs Innovation Award. NEVA (NICE Employee Virtual Attendant) impressed us with its functionality, assistance in ensuring compliance, ability to reduce mundane contact center tasks, and capacity to help customers have their needs taken care of more quickly,” said Rich Tehrani, CEO, TMC. “The solution’s best feature may be its ROI, as well-designed RPA solutions pay for themselves quickly.”

“The past year has demonstrated just how important innovative technology such as NEVA is in preparing businesses to adjust to new and dynamic situations in an agile way”, Barry Cooper, President, NICE Enterprise Group said. “We believe industry recognition from organizations such as TMC serves to validate the strategy and success and are proud to be the recipient.”

About NICE

Corporate Media Contact

Christopher Irwin-Dudek, +1 201 561 4442, chris.irwin-dudek@nice.com, ET

Investors

Marty Cohen, +1 551 256 5354, ir@nice.com, ET

Forward-Looking Statements

This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Cooper, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the “Company”). In some cases, such forward-looking statements can be identified by terms such as “believe,” “expect,” “seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,” “plan,” “estimate,” or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of changes in economic and business conditions, including as a result of the COVID-19 pandemic; competition; successful execution of the Company’s growth strategy; success and growth of the Company’s cloud Software-as-a-Service business; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; the Company’s dependency on third-party cloud computing platform providers, hosting facilities and service partners;, cyber security attacks or other security breaches against the Company; the effect of newly enacted or modified laws, regulation or standards on the Company and our products and various other factors and uncertainties discussed in our filings with the U.S. Securities and Exchange Commission (the “SEC”). For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the SEC, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.

EX-99.5 6 exhibit_99-5.htm EXHIBIT 99.5

Exhibit 99.5

iQor Selects NICE Workforce Management Cloud Solutions as its Global Platform

to Take Customer Experience to the Next Level

NICE WFM cloud-based suite helps iQor augment employee scheduling flexibility and improve engagement

Hoboken, N.J., April 13, 2021 – NICE (Nasdaq: NICE) today announced that iQor has selected the NICE Workforce Management (WFM) cloud-based suite to help teams augment customer experience across its global service locations. iQor, a managed services provider of customer engagement and technology-enabled BPO solutions, is leveraging NICE's AI and machine learning-based scheduling solution to further engage employees and boost customer satisfaction.

“iQor is dedicated to putting our employees at the forefront,” said Loren Dennis, Senior Vice President Workforce Management, iQor. “NICE helps streamline our workforce management activities so we can plan intelligently and adapt quickly to changes as the market, our customers and employees require them. We are also focused on helping employees feel empowered and experience a better work-life balance.”

iQor is taking its workforce management to the next level by leveraging several key capabilities in NICE WFM. These include AI-enabled forecasting, machine learning-based simulation for scheduling and real-time monitoring of adherence, automated intraday reforecasting and schedule re-simulation. The BPO company is also tapping into NICE’s Employee Engagement Manager (EEM) solution to extend the reach of NICE WFM-based scheduling to agents regardless of their physical location.

“NICE's accurate, reliable forecasting and staffing solution will enable us to help clients effectively address their workforce management needs,” said Prabhjot Singh, Senior Vice President Technology Innovation, iQor. “We are excited to leverage NICE’s WFM and EEM capabilities to drive further improvements in productivity, employee engagement and customer satisfaction.”

NICE will benefit iQor’s clients by ensuring the right balance of staffing in its operations. It will also further enhance iQor’s ability to rapidly respond to unexpected fluctuations in call volume and accurately plan for seasonality, campaigns and product launches.

“As an organization that understands the power of experiences, we are excited to collaborate with iQor to deliver the benefits of industry-leading workforce management to their employees and customers,” commented Barry Cooper, NICE Workforce & Customer Experience Group President. "In these challenging times, customer service becomes even more critical for business success and so we are pleased to partner with iQor to deliver optimized staffing while consistently increasing the engagement of their employees."

About NICE

Corporate Media Contact

Christopher Irwin-Dudek, 201-561-4442, chris.irwin-dudek@nice.com

Investors

Marty Cohen, +1-551-256-5354, ir@nice.com, ET

Forward-Looking Statements

This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Cooper, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the “Company”). In some cases, such forward-looking statements can be identified by terms such as “believe,” “expect,” “seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,” “plan,” “estimate,” or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of changes in economic and business conditions, including as a result of the COVID-19 pandemic; competition; successful execution of the Company’s growth strategy; success and growth of the Company’s cloud Software-as-a-Service business; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; the Company’s dependency on third-party cloud computing platform providers, hosting facilities and service partners; cyber security attacks or other security breaches against the Company; the effect of newly enacted or modified laws, regulation or standards on the Company and our products and various other factors and uncertainties discussed in our filings with the U.S. Securities and Exchange Commission (the “SEC”). For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the SEC, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.

EX-99.6 7 exhibit_99-6.htm EXHIBIT 99.6

Exhibit 99.6

NICE Actimize Positioned as Highest-Scoring AML Solutions Vendor Across

Technology Excellence Metrics in 2021 Quadrant Knowledge Anti-Money

Laundering Solution Report

NICE Actimize AML solutions acknowledged for technology leadership and expertise in AI, machine

learning and intelligent automation

Hoboken, NJ, April 15, 2021 – NICE Actimize, a NICE (Nasdaq: NICE) business, has been ranked by global advisory and consulting firm Quadrant Knowledge Solutions as a Technology Leader in its recently released “SPARK Matrix™ Anti-Money Laundering (AML) Solution, 2021 report. The Quadrant Knowledge Solutions study, which provides competitive analysis and a ranking of the leading anti-money laundering vendors in the form of its proprietary SPARK Matrix, scored NICE Actimize and its consolidated Anti-Money Laundering solutions highest across technology excellence. To download a copy of the complimentary report, please click here.

Positioning NICE Actimize as a 2021 top performer and technology leader in the global anti-money laundering solutions market, Quadrant Knowledge noted that it provided a sophisticated and comprehensive technology platform to address a variety of AML use cases. NICE Actimize was acknowledged as offering comprehensive functional capabilities and customer value propositions to provide a holistic solution for combating money laundering activities and regulatory compliance.

The report cited key areas of strength for NICE Actimize, noting that, “NICE Actimize offers a consolidated Anti-Money Laundering solutions suite that provides full regulatory coverage and a single view of customer risk across the customer lifecycle by synergizing AI, ML, domain expertise and intelligent automation.”

“Technology investments in 2020 were significantly impacted by the continued uncertainty around COVID-19. Quadrant analysts believe that technology investments will rise again in 2021 onwards, mainly driven by pent-up demand, increased fraud and money laundering activities, and economic recovery,” said Maria Gonsalves, Senior Analyst, Quadrant Knowledge Solutions. “We congratulate NICE Actimize for its technology advancements and leadership in support of these challenges.”

“We appreciate the extensive research conducted by Quadrant Knowledge Solutions into the wide range of platforms, solutions and advanced technologies that comprise the NICE Actimize Anti-Money Laundering suite, and we thank its analysts for identifying NICE Actimize as an industry leader and top performer,” said Craig Costigan, CEO, NICE Actimize. “We are pleased to have these advancements and important competitive technology differentiators acknowledged in the SPARK Matrix analysis.”

The Quadrant Knowledge report analysis stated, “The company creates a 360° holistic customer view by leveraging customer information across KYC/CDD system for the entire customer lifecycle. The platform is fully integrated with a variety of content sources and providers via NICE Actimize X-Sight DataIQ and offers holistic case management and reporting. The vendor offers open platform architecture to facilitate the AML ecosphere via the NICE Actimize X-Sight Marketplace. The company also offers ActimizeWatch for Compliance, a managed analytics service that enhances the firm's agility, detection accuracy, and compliance effectiveness.

The report also cited, “NICE Actimize recently launched WL-X, its next-generation Watch List screening solution that offers real-time screening for parties and payments leveraging AI and biometrics to match and screen for global sanctions. With this, the company is further strengthened to offer superior data management, advanced screening, and frictionless customer onboarding.”

For additional information: please read more about NICE Actimize’s anti-money laundering suite here.

About Quadrant Knowledge Solutions

Quadrant Knowledge Solutions is a global advisory and consulting firm focused on helping clients in achieving business transformation goals with Strategic Business and Growth advisory services. At Quadrant Knowledge Solutions, our vision is to become an integral part of our client’s business as a strategic knowledge partner. Our research and consulting deliverable is designed to provide comprehensive information and strategic insights for helping clients formulate growth strategies to survive and thrive in ever-changing business environments.

About NICE Actimize

About NICE

Corporate Media Contact:

Cindy Morgan-Olson, +1-646-408-5896, cindy.morgan-olson@niceactimize.com, ET

Investors:

Marty Cohen, +1-551-256-5354, ir@nice.com, ET

Forward-Looking Statements

This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Costigan are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the “Company”). In some cases, such forward-looking statements can be identified by terms such as “believe,” “expect,” “seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,” “plan,” “estimate,” or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of changes in economic and business conditions, including as a result of the COVID-19 pandemic; competition; successful execution of the Company’s growth strategy; success and growth of the Company’s cloud Software-as-a-Service business; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; the Company’s dependency on third-party cloud computing platform providers, hosting facilities and service partners;, cyber security attacks or other security breaches against the Company; the effect of newly enacted or modified laws, regulation or standards on the Company and our products and various other factors and uncertainties discussed in our filings with the U.S. Securities and Exchange Commission (the “SEC”). For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the SEC, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.

EX-99.7 8 exhibit_99-7.htm EXHIBIT 99.7

Exhibit 99.7

NICE Receives a Perfect Score From Customers For WFM Product Innovation,

Vendor Satisfaction and AI and ML Enablement in DMG Consulting Report

Ranked as WFM market share leader for 12th consecutive year, NICE rated the sole recipient of perfect customer

satisfaction scores for supporting AI and ML enablement and mitigating pandemic related impacts

Hoboken, N.J., April 19, 2021– NICE (Nasdaq: NICE) today announced that it has been recognized as the market share leader in Workforce Management (WFM) for the 12th consecutive year based on seats by DMG Consulting LLC, a leading independent industry analyst firm. NICE has market share leadership with 32.1 percent for the period ending December 31, 2020, up 2.2 percentage points over the previous year; and also received the highest average product satisfaction score of 4.92 from customers. Customers surveyed in DMG Consulting’s annual 'Workforce Management Product and Market Report' presented NICE with perfect scores for overall vendor satisfaction, product and pricing.

NICE was the only featured player to receive a perfect customer satisfaction score for supporting AI and machine learning enablement and mitigating pandemic related impacts in DMG’s latest WFM report. Additional product capabilities NICE received top customer satisfaction scores for include support the unique requirements of each voice and digital channel, accurately forecast and efficiently schedule blended omnichannel and multi-skill environments, make automated intraday staffing adjustments based on real-time conditions, monitor and report real-time adherence for agents that dynamically move between voice and digital channels, calculate and apply shrinkage automatically, and streamline and automate administrative processes.

Also noteworthy amongst the top customer satisfaction ratings NICE received was a perfect 5.0 across nine vendor satisfaction categories including product, implementation, professional services, ongoing service and support, product innovation, responsiveness to product enhancement requests, vendor communication, pricing, and overall vendor satisfaction.

Donna Fluss, President, DMG Consulting, said, "New-gen WFM suites are AI-enabled and designed to meet the needs of omnichannel and multi-skill servicing environments, multinational enterprises and digital natives, and the up-and-coming Gen Z workforce. Artificial Intelligence, ML and intelligent automation are key enablers of these vastly improved WFM solutions.”

Barry Cooper, President, NICE Workforce & Customer Experience Group, said, "Nothing speaks louder than the impressions of our customers. To be the only player to receive a perfect score for mitigating pandemic related impacts speaks of our ability to support our customers in the moments that matter.”

DMG Consulting LLC's annual 'Workforce Management Product and Market Report' comprehensively analyzes the WFM market, solutions and product suites. The analysis provides an in-depth review of WFM suites, including core forecasting and scheduling, intraday management, real-time adherence, time-off management, self-service and reporting capabilities, along with a variety of value-added and optional modules.

NICE WFM streamlines, automates and optimizes scheduling for agents and supervisors. This improves agent satisfaction by speeding up turnaround time while simplifying supervisors' lives through auto-approval and easier access to agent requests. By moving from a manual system to NICE WFM's automated offering, companies benefit from increased occupancy and shrinkage calculations, which in turn improves reporting accuracy and forecasting.

About NICE

Corporate Media Contact

Christopher Irwin-Dudek, +1 201 561 4442, chris.irwin-dudek@nice.com

Investors

Marty Cohen, +1 551 256 5354, ir@nice.com, ET

Forward-Looking Statements

This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Cooper, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the “Company”). In some cases, such forward-looking statements can be identified by terms such as “believe,” “expect,” “seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,” “plan,” “estimate,” or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of changes in economic and business conditions, including as a result of the COVID-19 pandemic; competition; successful execution of the Company’s growth strategy; success and growth of the Company’s cloud Software-as-a-Service business; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; the Company’s dependency on third-party cloud computing platform providers, hosting facilities and service partners;, cyber security attacks or other security breaches against the Company; the effect of newly enacted or modified laws, regulation or standards on the Company and our products and various other factors and uncertainties discussed in our filings with the U.S. Securities and Exchange Commission (the “SEC”). For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the SEC, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.

EX-99.8 9 exhibit_99-8.htm EXHIBIT 99.8

Exhibit 99.8

NICE Revolutionizes Digital Smart Self-Service with the Launch of CXone Expert

Following the Acquisition of MindTouch

CXone Expert is the industry’s first digitally fluent self-service solution combining data, AI and knowledge

management, turning bots into smart digital agents

HOBOKEN, N.J., April 20, 2021 – NICE (Nasdaq: NICE) today announced the launch of CXone Expert, following the acquisition of MindTouch Inc., a San Diego-based leader in cloud-based knowledge management software for customer experience. CXone Expert is a comprehensive artificial intelligence (AI)-powered knowledge management solution that reduces friction by projecting personalized content to customers seeking self-service while injecting crucial insights throughout the customer journey. CXone Expert eliminates the frustration with today’s self-service experience by infusing AI and data, turning bots into smart AI-based agents.

When communicating with customer service organizations, today’s consumers expect choice and flexibility similar to what they enjoy with friends and family. CXone Expert brings effortless self-service experiences through the digital channels customers turn to first, from mobile applications and search engines to chatbots and websites by surfacing the right content when, where and how they want it. The solution provides a seamless experience all the way to human assistance by giving agents the full context and power to see the customer’s journey and create an intelligent, constructive conversation.

“We face a new breed of next-generation consumers who live in a digital world,” said Paul Jarman, NICE CXone CEO. “They want smart self-service, and they would like to get things done digitally on their own if they can. With CXone Expert, we are helping companies apply smart self-service best practices using AI technology to meet consumer demand for faster, more convenient experiences.”

According to the 2020 NICE CXone Customer Experience (CX) Transformation Benchmark, Consumer Wave, 8 in 10 consumers are more willing to do business with companies that offer self-service options, yet only 61 percent agree that companies are offering easy, convenient self-service. When rating self-service channels, only one-third of consumers are highly satisfied. Moreover, half of consumers who start with self-service report they are transferred to a live agent. Two-thirds of those who are transferred say they need to repeat the information they previously provided in the self-service channel. CXone Expert helps close that gap by showing agents what customers have searched for and seen prior to submitting a case, offering a truly seamless omnichannel experience.

CXone takes a holistic approach to improving both agent and customer experiences, helping organizations of all sizes modernize and remain agile and resilient in today’s increasingly digital landscape. CXone provides the most comprehensive digital-first omnichannel offering in the Contact Center as a Service market, as the first and only platform unifying best-in-class omnichannel routing, analytics, workforce optimization, automation, and artificial intelligence on an open cloud foundation.

About NICE

Corporate Media Contact

Christopher Irwin-Dudek, +1 201 561 4442, chris.irwin-dudek@nice.com ET

Investors

Marty Cohen, +1 551 256 5354, ir@nice.com, ET

Forward-Looking Statements

This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Jarman, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the “Company”). In some cases, such forward-looking statements can be identified by terms such as “believe,” “expect,” “seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,” “plan,” “estimate,” or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of changes in economic and business conditions, including as a result of the COVID-19 pandemic; competition; successful execution of the Company’s growth strategy; success and growth of the Company’s cloud Software-as-a-Service business; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; the Company’s dependency on third-party cloud computing platform providers, hosting facilities and service partners; cyber security attacks or other security breaches against the Company; the effect of newly enacted or modified laws, regulation or standards on the Company and our products and various other factors and uncertainties discussed in our filings with the U.S. Securities and Exchange Commission (the “SEC”). For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the SEC, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.

EX-99.9 10 exhibit_99-9.htm EXHIBIT 99.9

Exhibit 99.9

NICE Real-Time Authentication Selected by VPBank to Safeguard Omnichannel

Customer Interactions and Improve Experiences

VPBank’s implementation of NICE’s voice biometrics will seamlessly secure contact center calls, reduce handle

times and boost service quality

Hoboken, N.J., April 27, 2021 – NICE (Nasdaq: NICE) today announced that Vietnam Prosperity Joint-Stock Commercial Bank (VPBank) has selected NICE Real-Time Authentication (RTA) to enhance call security, prevent fraud and improve customer experiences. VPBank’s adoption of NICE’s self-service authentication for its interactive voice response (IVR) services will simplify contact center call system management and increase IVR containment, resulting in a reduction of interaction volume to live agents. This will empower VPBank to authenticate up to 10,000 customers a day in the IVR as well as reduce average handle time (AHT) by 20-30 seconds, boosting customer experiences on live agent calls.

As one of Vietnam's largest private banks and one of the ten largest private enterprises in the country, VPBank handles approximately five million interactions annually from customers in the retail, SMB and corporate sectors. VPBank will leverage NICE’s single voiceprint capability to authenticate the customers on live conversation, IVR and mobile. The reduction in average handle times delivered by NICE’s solution will improve productivity, increase contact center efficiency and optimize operational costs for VPBank. Fully system agnostic, the NICE RTA voice biometrics solution is easy to integrate with the bank’s existing contact center platform.

Based on voice biometrics, NICE RTA automatically verifies a caller’s claimed identity within seconds through natural conversation. Seamless and transparent to customers, the solution’s single voiceprint technology addresses VPBank’s need to secure its communications across multiple channels. The solution allows verification without time-consuming, repetitive and intrusive measures. An out-of-the-box solution, NICE RTA includes consent and user management, in-built reporting and comprises innovative capabilities such as a single voiceprint and one-time historical enrollment that enable authentication across any channel and from day one respectively.

Tran Thi Lien, Head of Contact Center 247 - Operation Division, VPBank, said, “Accurate, transparent and quick authentication is crucial to efficient bank processes as well as an investment in positive customer experiences and loyalty. Our customers deserve a proven, innovative authentication solution that efficiently and seamlessly safeguards their interests, and that’s why we decided to implement NICE RTA at our contact center.

Darren Rushworth, President of NICE APAC, said, “VPBank’s decision to adopt NICE RTA for IVR-based automated authentication comes as the financial services industry is facing a growing need to take measures against fraud in the ever-expanding area of digital commerce. The NICE voice biometrics-based solution is a leader in producing value for institutions like VPBank, ensuring seamless, extraordinary customer experiences while preventing losses from fraud. We’re proud to help VPBank stay on the cutting edge of innovative capabilities to safeguard customers and their business.”

About NICE

About Vietnam Prosperity Joint Stock Commercial Bank

Vietnam Prosperity Joint Stock Commercial Bank is a joint stock commercial bank incorporated and registered in the Socialist Republic of Vietnam. The Bank’s principal activities are to provide banking services including mobilizing and receiving short, medium and long-term deposits from organizations and individuals; making short, medium and long- term loans and advances to organizations and individuals; conducting foreign exchange transactions; providing international trade finance services; discounting of commercial papers, bonds and other valuable papers; investing in shares and bonds; providing settlement services; digital wallet; investing in future contract of Government bonds; providing asset management services; granting credit in form of rediscounting negotiable instruments and other valuable papers and other banking services as allowed by the SBV.

Corporate Media Contact

Christopher Irwin-Dudek, +1 201 561 4442, chris.irwin-dudek@nice.com, ET

Investors

Marty Cohen, +1 551 256 5354, ir@nice.com, ET

Forward-Looking Statements

This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Rushworth, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the “Company”). In some cases, such forward-looking statements can be identified by terms such as “believe,” “expect,” “seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,” “plan,” “estimate,” or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of changes in economic and business conditions, including as a result of the COVID-19 pandemic; competition; successful execution of the Company’s growth strategy; success and growth of the Company’s cloud Software-as-a-Service business; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; the Company’s dependency on third-party cloud computing platform providers, hosting facilities and service partners; cyber security attacks or other security breaches against the Company; the effect of newly enacted or modified laws, regulation or standards on the Company and our products and various other factors and uncertainties discussed in our filings with the U.S. Securities and Exchange Commission (the “SEC”). For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the SEC, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.

EX-99.10 11 exhibit_99-10.htm EXHIBIT 99.10

Exhibit 99.10

NICE Positioned Furthest and Highest in 2021 Gartner Magic Quadrant for

Workforce Engagement Management

NICE CXone recognized as sole Leader in both WEM and CCaaS Magic Quadrant research

NICE highlighted for out-innovating competition and driving workforce engagement agility through integrated AI and analytics

Hoboken, N.J., April 27, 2021 – NICE (Nasdaq: NICE) today announced it has been recognized as a Leader in the “Gartner Magic Quadrant for Workforce Engagement Management” report for the 13th consecutive year. NICE is positioned highest on the 'Completeness of Vision' and furthest on the 'Ability to Execute' axis, respectively.

NICE is once again the only vendor to be consistently named a Leader by Gartner across both their Magic Quadrant for Contact Center as a Service, North America report2 published in November 2020, and Magic Quadrant for Workforce Engagement Management report.

Enabling agents, part of the anywhere workforce, to serve customers with its unified suite of best-in-class cloud WEM solutions, NICE believes empowers a digital and flexible staff. With the use of analytics, AI and automation, which are embedded across the entire suite, NICE enables better management of the evolving relationship between customers, employees and technologies.

Barry Cooper, President, NICE Workforce & Customer Experience Group, said, “2020 re-defined the fundamentals of customer service and at the same time, organizations experienced an unprecedented surge in volume and a dramatic shift to digital interactions. Being successful in this transformative time while managing a remote workforce can only be tackled with the most extreme agility fuelled by smart AI, and automation, and with an infrastructure that allows rapid innovation. NICE’s Agile CXone WEM allows organizations around the world to be there for their end customers and employees, driving extraordinary experiences while making sure they are ready for the new normal in 2021 and beyond.”

Defining a Leader

The annual Gartner Inc. report offers a comprehensive look at the WEM marketplace as well as a snapshot of the vendors in it via its Magic Quadrant, which positions companies in one of the four quadrants, one of which is the Leaders quadrant. The analyst firm states that "Leaders provide functionally broad and deep WEM solutions that can be deployed and supported globally. Their software is suitable for enterprises of all sizes and complexity, and they have broad industry coverage. Their revenue is strong and new references are readily available."1

1 Source: Gartner, “Magic Quadrant for Workforce Engagement Management,” Jim Davies, Jim Robinson, 26 April 2021.

2 Referred to as NICE inContact in the Magic Quadrant for Contact Center as a Service, North America, published November 13, 2020.

2021-2017: recognized by the name NICE

2008-2015: Nice Systems

Report renamed:

2017-2021: Magic Quadrant for Workforce Engagement Management

2014-2015: Magic Quadrant for Customer Engagement Center Workforce Optimization

2008-2013: Magic Quadrant for Contact Center Workforce Optimization

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

About NICE

Corporate Media Contact

Christopher Irwin-Dudek, +1 201 561 4442, chris.irwin-dudek@nice.com, ET

Investors

Marty Cohen, +1 551 256 5354, ir@nice.com, ET

Forward-Looking Statements

This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Cooper, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the “Company”). In some cases, such forward-looking statements can be identified by terms such as “believe,” “expect,” “seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,” “plan,” “estimate,” or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of changes in economic and business conditions, including as a result of the COVID-19 pandemic; competition; successful execution of the Company’s growth strategy; success and growth of the Company’s cloud Software-as-a-Service business; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; the Company’s dependency on third-party cloud computing platform providers, hosting facilities and service partners;, cyber security attacks or other security breaches against the Company; the effect of newly enacted or modified laws, regulation or standards on the Company and our products and various other factors and uncertainties discussed in our filings with the U.S. Securities and Exchange Commission (the “SEC”). For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the SEC, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.

EX-99.11 12 exhibit_99-11.htm EXHIBIT 99.11

Exhibit 99.11

NICE Actimize Partners with Refinitiv to Expand Distribution of its SURVEIL-X

Holistic Surveillance Suite Across Asia-Pacific

Partnership will extend the market for NICE Actimize’s cloud-native, holistic surveillance solution,

enabling more accurate risk detection and driving down total cost of ownership

Hoboken, N.J., April 28, 2021 – NICE Actimize, a NICE (Nasdaq: NICE) business, and Refinitiv, part of LSEG and a leading global financial markets infrastructure and data provider, today announced a strategic partnership which will enable it to resell NICE Actimize’s industry-leading SURVEIL-X Holistic Surveillance Suite through both a cloud or on-premises environment to its growing customer base throughout the Asia-Pacific region.

With unparalleled expertise in Asia-Pacific and strong established relationships with Central Banks, Refinitiv will boost the presence of NICE Actimize’s SURVEIL-X Holistic Surveillance Suite to new market sectors. SURVEIL-X offers unparalleled risk coverage for buy and sell-side firms, insurance companies, crypto exchanges, regulators and more, by enabling accurate detection and rapid, thorough investigation of market abuse, inappropriate communications, unsuitable sales practices, conduct risk and otherwise undetectable compliance risks to insulate firms from fines and reputational damage.

The market in Asia-Pacific for financial market surveillance solutions is expected to grow at a healthy 11.5% through 2026, according to Data Bridge Market Research.

“Refinitiv is focused on supporting our Central Bank and financial services customers as they expand their digital journey and adopt innovation throughout their operations,” said Alfred Lee, Managing Director, Data & Analytics, Asia Pacific at LSEG. “We look forward to aligning our considerable expertise, deep relationships across Asia-Pacific with NICE Actimize’s trade surveillance suite. Our joint effort is particularly suited to help Asia-Pacific based financial institutions as they work to streamline their journey to automation and increased productivity.”

“With Refinitiv’s leading data and insights and unrivaled access to global capital markets, we believe that this partnership will rapidly expand the network for NICE Actimize’s financial markets compliance and cloud solutions,” said Chris Wooten, EVP, NICE. “We stand at a critical time to ensure transparency in the trading process, when many are working from home, with this partnership opening up great potential to provide enhanced customer support and services. We look forward to serving new customers and market segments across Asia-Pacific.”

NICE Actimize’s SURVEIL-X revolutionizes surveillance by providing complete surveillance coverage with both AI-powered and traditional expert rule-based analytics, and advanced visualization tools, all on a cloud-native platform that enables more accurate and efficient risk detection and drives down total cost of ownership.

For further information on NICE Actimize SURVEIL-X, please click here.

About Refinitiv

Refinitiv, an LSEG (London Stock Exchange Group) business, is one of the world’s largest providers of financial markets data and infrastructure. With more than 40,000 customers and 400,000 end users across 190 countries, Refinitiv is powering participants across the global financial marketplace. We provide information, insights, and technology that enable customers to execute critical investing, trading and risk decisions with confidence. By combining a unique open platform with best-in-class data and expertise, we connect people with choice and opportunity – driving performance, innovation and growth for our customers and partners. For more information visit: www.refinitiv.com.

About NICE Actimize

NICE Actimize is the largest and broadest provider of financial crime, risk and compliance solutions for regional and global financial institutions, as well as government regulators. Consistently ranked as number one in the space, NICE Actimize experts apply innovative technology to protect institutions and safeguard consumers' and investors' assets by identifying financial crime, preventing fraud and providing regulatory compliance. The company provides real-time, cross-channel fraud prevention, anti-money laundering detection, and trading surveillance solutions that address such concerns as payment fraud, cybercrime, sanctions monitoring, market abuse, customer due diligence and insider trading. Find us at www.niceactimize.com, @NICE_Actimize or Nasdaq: NICE.

About NICE

Corporate Media Contact:

Cindy Morgan-Olson, +1 646 408 5896, cindy.morgan-olson@niceactimize.com, ET

Investors:

Marty Cohen, +1 551 256 5354, ir@nice.com, ET

Forward-Looking Statements

This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Wooten are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the “Company”). In some cases, such forward-looking statements can be identified by terms such as “believe,” “expect,” “seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,” “plan,” “estimate,” or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of changes in economic and business conditions, including as a result of the COVID-19 pandemic; competition; successful execution of the Company’s growth strategy; success and growth of the Company’s cloud Software-as-a-Service business; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; the Company’s dependency on third-party cloud computing platform providers, hosting facilities and service partners;, cyber security attacks or other security breaches against the Company; the effect of newly enacted or modified laws, regulation or standards on the Company and our products and various other factors and uncertainties discussed in our filings with the U.S. Securities and Exchange Commission (the “SEC”). For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the SEC, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.