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NICE LTD.
Name: /s/ Tali Mirsky
Title: Corporate VP, General Counsel and Corporate Secretary
Dated: October 5, 2020
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Best Cloud Implementation – Highlighting the flawless roll-out of novel cloud-based solutions while enjoying a complete, omnichannel customer experience suite in the
cloud. Winners also exhibited rapid innovation cycles and elasticity via their cloud-native platform deployments. The winners are:
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Farmers Insurance
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HireRight
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Trupanion
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Best Business Impact - Driving quantifiable improvements in KPIs across multiple business areas including customer satisfaction, net promoter score (NPS), agent
engagement, operational efficiency and revenue growth. The winners are:
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Banco BMG
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Northwestern Mutual
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Teleflora
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Best Customer Experience – Achieving a deep understanding of customers’ personalities and journeys to improve customer experience through advanced, real-time analytics.
The winners are:
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KeyBank
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Valvoline
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Best Employee Engagement – Boosting workforce engagement and empowerment and demonstrating excellence in transparency, retention and motivation strategies. The winners
are:
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Sallie Mae
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TD Bank
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Vera Bradley
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Rookie of the Year – Demonstrating excellence in the rapid adoption and implementation of best practices and achieving rapid ROI. The winners are:
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LPL Financial
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PSCU
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US Bank
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Wine Country Gift Baskets
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PSAP of the Year – Weld County Regional Communications Center, Greeley, CO.
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Director of the Year – Jacquelyn Yeager, Emergency Communications Division Manager, Saint Petersburg Police Department, Saint Petersburg, FL.
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Line Supervisor of the Year – Brittney Pullen, Day Shift Supervisor, Bentonville Police, Bentonville, AR.
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Technician of the Year – Kevin B Sowell, ENP, CMCP, E9-1-1 Coordinator, Santa Rosa County Public Safety, FL.
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Telecommunicator of the Year – Jeannette Hopson, Senior Dispatcher, City of Portland Bureau of Emergency Communications, Portland, OR.
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Innovator of the Year – Rich Foscato, Director of Information Technology, Bayside Communications Center, Bayside, WI.
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Trainer of the Year – Brian Garms, Training and Quality Assurance Officer, St. Charles County Emergency Communications, O’Fallon, MO.
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