REPORTABLE SEGMENTS AND GEOGRAPHICAL INFORMATION (Tables)

12 Months Ended

Dec. 31, 2018

Segment Reporting [Abstract]

Financial Information of The Company's Reportable Segments

	Year ended December 31, 2018
	Customer Engagement (1)		Financial Crime and Compliance		Not allocated			Total
Revenues	$	1,156,142	$	288,377	$	-		$	1,444,519
Operating income	$	223,078	$	109,464	$	(134,926	)	$	197,616

	Year ended December 31, 2017
	Customer Engagement (1)		Financial Crime and Compliance		Not allocated			Total
Revenues	$	1,051,350	$	280,802	$	-		$	1,332,152
Operating income	$	175,247	$	101,774	$	(126,950	)	$	150,071

	Year ended December 31, 2016
	Customer Engagement (1) (2)		Financial Crime and Compliance		Not allocated			Total
Revenues	$	754,398	$	261,144	$	-		$	1,015,542
Operating income	$	202,893	$	89,990	$	(158,707	)	$	134,176

(1) Includes the results of companies which were acquired in 2018 and 2017 and are being integrated within the Customer Engagement segment.

(2) Includes the results of a certain operation (formerly part of the Security Solutions segment), which was retained and integrated within the Customer Engagement operating segment.

Schedule of Long-Lived Assets by Operational Segments

The following table presents property and equipment as of December 31, 2018 and 2017, based on operational segments:

	December 31,
	2018		2017
Customer Engagement	$	130,425	$	104,981
Financial Crime and Compliance		8,262		9,636
Non-allocated		1,651		3,658
	$	140,338	$	118,275

Schedule of Total Revenues from External Customers by Geographical Areas

Total revenues from external customers on the basis of the Company's geographical areas are as follows:

	Year ended December 31,
	2018		2017		2016
Americas, principally the US	$	1,123,866	$	1,035,871	$	720,520
EMEA (*)		202,521		186,268		189,223
Israel		4,402		3,693		4,295
Asia Pacific		113,730		106,320		101,504
	$	1,444,519	$	1,332,152	$	1,015,542

Schedule of Long-Lived Assets by Geographical Areas

The following presents property and equipment as of December 31, 2018 and 2017, based on geographical areas:

	December 31,
	2018		2017
Americas, principally the US	$	90,333	$	70,404
EMEA (*)		2,947		3,557
Israel		40,076		37,571
Asia Pacific		6,982		6,743
	$	140,338	$	118,275

(*) Includes Europe, the Middle East (excluding Israel) and Africa.