0001178913-19-001024.txt : 20190403 0001178913-19-001024.hdr.sgml : 20190403 20190403063426 ACCESSION NUMBER: 0001178913-19-001024 CONFORMED SUBMISSION TYPE: 6-K PUBLIC DOCUMENT COUNT: 13 CONFORMED PERIOD OF REPORT: 20190403 FILED AS OF DATE: 20190403 DATE AS OF CHANGE: 20190403 FILER: COMPANY DATA: COMPANY CONFORMED NAME: NICE Ltd. CENTRAL INDEX KEY: 0001003935 STANDARD INDUSTRIAL CLASSIFICATION: ELECTRONIC COMPUTERS [3571] IRS NUMBER: 000000000 FISCAL YEAR END: 1231 FILING VALUES: FORM TYPE: 6-K SEC ACT: 1934 Act SEC FILE NUMBER: 000-27466 FILM NUMBER: 19727452 BUSINESS ADDRESS: STREET 1: 13 ZARCHIN STREET STREET 2: P.O.B. 690 CITY: RA'ANANA STATE: L3 ZIP: 43107 BUSINESS PHONE: 972-9-775-3777 MAIL ADDRESS: STREET 1: 13 ZARCHIN STREET STREET 2: P.O.B. 690 CITY: RA'ANANA STATE: L3 ZIP: 43107 FORMER COMPANY: FORMER CONFORMED NAME: NICE SYSTEMS LTD DATE OF NAME CHANGE: 19951122 6-K 1 zk1922884.htm 6-K

SECURITIES AND EXCHANGE COMMISSION

WASHINGTON, D.C. 20549

FORM 6-K

REPORT OF FOREIGN PRIVATE ISSUER

PURSUANT TO RULE 13A-16 OR 15D-16 OF

THE SECURITIES EXCHANGE ACT OF 1934

For the month of March 2019 (Report No. 1)

Commission File Number: 0-27466

NICE LTD.

(Translation of Registrant's Name into English)

13 Zarchin Street, P.O. Box 690, Ra'anana, Israel

(Address of Principal Executive Offices)

Indicate by check mark whether the registrant files or will file annual reports under cover of Form 20-F or Form 40-F.

Form 20-F x Form 40-F ☐

Indicate by check mark if the registrant is submitting the Form 6-K in paper as permitted by Regulation S-T Rule 101(b)(1): ____

Indicate by check mark if the registrant is submitting the Form 6-K in paper as permitted by Regulation S-T Rule 101(b)(7): ____

CONTENTS

This Report on Form 6-K of NICE consist of the following document, which is attached hereto and incorporated by reference herein:

99.1 NICE Named Market Share Leader for Contact Center Workforce Optimization in DMG Consulting Report, Dated March 1, 2019.

99.2 NICE Robotic Automation Expands Partnership with ABBYY, Offering the Most Comprehensive End to End Digitization of Business Processes, Dated March 4, 2019.

99.3 NICE Enhances NICE COMPASS Compliance Assurance Solution with Real-time Recording Reconciliation, Dated March 5, 2019.

99.4 NICE Actimize Leads “Modernizing KYC/AML” Session at ACAMS 24th International AML & Financial Crime Conference, Dated March 6, 2019.

99.5 NICE inContact CXone Wins Customer Experience Innovation Award, Dated March 7, 2019.

99.6 NICE Launches 2019 EMEA Customer Excellence Awards Program, Dated March 11, 2019.

99.7 NICE Robotic Process Automation Announces Partnership with CallVU to Drive Seamless End-to-End Customer Experience, Dated March 13, 2019.

99.8 Domestic Bank in Vietnam Chooses NICE Real-Time Authentication to Help Protect Customers from Fraud Attempts, Dated March 14, 2019.

99.9 NICE Performance Management Wins CUSTOMER Magazine's Workforce Optimization Innovation Award, Dated March 18, 2019.

100.0 NICE Actimize Selected by IDB Bank NY to Innovate Anti-Money Laundering Compliance and Investigation Management Using Advanced AI, Dated March 19, 2019.

100.1 NICE inContact Announces New CXone Packages Integrated with Salesforce, Dated March 20, 2019.

100.2 NICE Quality Central Receives Unified Communications Excellence Award by INTERNET TELEPHONY Magazine, Dated March 25, 2019.

SIGNATURES

Pursuant to the requirements of the Securities Exchange Act of 1934, the Registrant has duly caused this Report to be signed on its behalf by the undersigned, thereunto duly authorized.

NICE LTD.

By: /s/ Tali Mirsky

Name: Tali Mirsky

Title: Corporate VP, General Counsel and Corporate Secretary

Dated: April 3, 2019

EXHIBIT INDEX

This Report on Form 6-K of NICE consist of the following document, which is attached hereto and incorporated by reference herein:

99.1 NICE Named Market Share Leader for Contact Center Workforce Optimization in DMG Consulting Report, Dated March 1, 2019.

99.2 NICE Robotic Automation Expands Partnership with ABBYY, Offering the Most Comprehensive End to End Digitization of Business Processes, Dated March 4, 2019.

99.3 NICE Enhances NICE COMPASS Compliance Assurance Solution with Real-time Recording Reconciliation, Dated March 5, 2019.

99.4 NICE Actimize Leads “Modernizing KYC/AML” Session at ACAMS 24th International AML & Financial Crime Conference, Dated March 6, 2019.

99.5 NICE inContact CXone Wins Customer Experience Innovation Award, Dated March 7, 2019.

99.6 NICE Launches 2019 EMEA Customer Excellence Awards Program, Dated March 11, 2019.

99.7 NICE Robotic Process Automation Announces Partnership with CallVU to Drive Seamless End-to-End Customer Experience, Dated March 13, 2019.

99.8 Domestic Bank in Vietnam Chooses NICE Real-Time Authentication to Help Protect Customers from Fraud Attempts, Dated March 14, 2019.

99.9 NICE Performance Management Wins CUSTOMER Magazine's Workforce Optimization Innovation Award, Dated March 18, 2019.

100.0 NICE Actimize Selected by IDB Bank NY to Innovate Anti-Money Laundering Compliance and Investigation Management Using Advanced AI, Dated March 19, 2019.

100.1 NICE inContact Announces New CXone Packages Integrated with Salesforce, Dated March 20, 2019.

100.2 NICE Quality Central Receives Unified Communications Excellence Award by INTERNET TELEPHONY Magazine, Dated March 25, 2019.

EX-99.1 2 exhibit_99-1.htm EXHIBIT 99.1

Exhibit 99.1

NICE Named Market Share Leader for Contact Center Workforce

Optimization in DMG Consulting Report

NICE Holds 40% Market Share, More Than Six Percentage Points Greater Than Nearest Competitor

Hoboken, N.J., March 1, 2019 – NICE (Nasdaq: NICE) today announced that it has been recognized by DMG Consulting LLC, a leading independent research and consulting firm, as the Contact Center Workforce Optimization (WFO) market share leader for first half 2018 with a 40.0 percent share of the market. NICE Contact Center WFO has a lead over the nearest competitor by more than six percententage points of market share.

“Our continued leadership in the WFO market showcases the strength of our solutions and our focus on driving continuous improvement in Customer Experience,” Barry Cooper, President of the NICE Enterprise Group said. “Our relentless innovation continues to lead to the creation of exciting new products. Our WFO solutions are customizable and adaptable to grow with our customers, allowing accurate planning and increased employee engagement, ensuring success at all levels of the business.”

NICE WFO is a portfolio of tightly integrated solutions, enabling organizations of all sizes to improve their effectiveness and productivity. This is achieved by recognizing performance gaps, delivering targeted coaching, predicting workloads and scheduling staff. NICE WFO uses analytics-based modeling to dynamically personalize contact center processes, such as scheduling, training, coaching, assessments and incentives, based on the individual agents' identity. NICE WFO can be deployed in a cloud environment or on-premise based on the needs of the customer.

“Transformation of the WFO market is expected to heat up, especially due to the digital transformation, RPA and AI. The digital transformation is driving companies worldwide to redesign their front-– and back-office servicing strategies and operations,” Donna Fluss, President, DMG Consulting said. “Companies (and their customers) want solutions that make it easy to conduct business and deliver a personalized, outstanding experience cost effectively.”

The 2018-2019 Workforce Optimization Product and Market Report is DMG Consulting’s fifteenth report on the WFO sector. This report focuses on the contact center WFO market, competitive landscape, product suites, technology and innovation. The report also offers a revenue and market share comparison of first-half 2018 vs first-half 2017 and provides five-year market projections for all thirteen WFO application components.

About NICE

NICE (Nasdaq: NICE) is the world’s leading provider of both cloud and on-premises enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and unstructured data. NICE helps organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, are using NICE solutions. www.nice.com.

Corporate Media Contact

Christopher Irwin-Dudek, 201-561-4442, chris.irwin-dudek@nice.com

Investors

Marty Cohen, +1 551 256 5354, ir@nice.com, ET

Yisca Erez +972 9 775 3798, ir@nice.com, CET

Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of NICE’s marks, please see: www.nice.com/nice-trademarks.

Forward-Looking Statements

This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Cooper, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the Company). In some cases, such forward-looking statements can be identified by terms such as believe, expect, may, will, intend, project, plan, estimate or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of the global economic environment on the Company’s customer base (particularly financial services firms) potentially impacting our business and financial condition; competition; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; and the effect of newly enacted or modified laws, regulation or standards on the Company and our products. For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the Securities and Exchange Commission, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.

EX-99.2 3 exhibit_99-2.htm EXHIBIT 99.2

Exhibit 99.2

NICE Robotic Automation Expands Partnership with ABBYY, Offering the

Most Comprehensive End to End Digitization of Business Processes

Integration enables expansive automation of unstructured data and scanned documentation with

NEVA as well as NICE's unattended robots

Hoboken, N.J., March 4, 2019 – NICE (Nasdaq: NICE) today announced that its Robotic Process Automation (RPA) platform now incorporates additional Artificial Intelligence (AI) capabilities to rapidly streamline the processing of unstructured data contained in scanned documentation. As an expansion of its existing partnership with ABBYY, the integration of FlexiCapture Distributed delivers an innovative, end to end processing solution that uniquely and seamlessly integrates with NEVA (NICE Employee Virtual Attendant, designed to assist human employees from the desktop), and the NICE unattended robots (designed to automate tasks in the backend server). This unique approach seamlessly brings full digitization to both front and back office processes, enabling organizations to more comprehensively achieve their digital transformation goals.

Manual processing of data from scanned documents, such as invoices or contracts, in large volumes, is a pain point keenly felt by enterprises today. This accounts for significant time wastage and increased processing errors, driving up operating expenses. Over 25% of 200 Accounts Payable professionals surveyed by Hyland¹ last year in the 2018 State of Accounts Payable Report cite too many paper documents as their top AP challenge, while nearly the same amount said there is too much manual data entry as their pain points. More than 50% of those surveyed¹ in the same report say invoice-processing delays affect their financial operations. In another recent study commissioned by ABBYY in the UK, a significant 63% of respondents said they would outsource tasks to a robot it they could.

With the expanded cognitive capabilities of NICE’s unattended robots, data from scanned documentation can now easily be extracted, categorized and transformed into structured data using ABBYY FlexiCapture's learning algorithms. NICE’s unattended robots then swiftly ingest the data and insert it, for example, into a number of ERP applications, thereby ensuring data consistency throughout the enterprise. In the event of an error or exception during the data extraction process, the integrated offering uniquely aligns with NEVA to automatically identify this and immediately initiate a conversation with a human employee, prompting them to manually input the correct or missing data in real-time. Furthermore, the integration with ABBYY FlexiCapture Distributed has augmented NICE’s robots with capabilities to learn from and mimic human behavior, while processing scanned documentation. This enables the full automation of process errors or exceptions without the need for human intervention over time.

Barry Cooper, President, NICE Enterprise Group, said, “We are pleased to expand our partnership with ABBYY and to offer customers the most innovative, wide-ranging document processing solution that uniquely aligns with NEVA, the market's first employee focused attendant, to offer desktop assistance as well as our unattended robots that automate tasks in the back end. Enriching content and document processing with greater cognitive intelligence goes a long way in making interactions memorable while also offering greater operational efficiencies. Via this integration, our customers are empowered to improve business performance and ROI while delivering uncompromising customer experiences.

Neil Murphy, Vice President, Head of Global Business Development, ABBYY, said "We're excited to expand our partnership with NICE, who we believe have a novel approach to RPA and to integrating our leading-edge FlexiCapture Distributed solution into its platform. Of particular interest is the alignment with NICE RPA’s NEVA innovation, which further enhances the capabilities of the integration. We're sure our technology will bring great value to NICE and we look forward to taking our partnership to new heights.

About NICE

About ABBYY

ABBYY is the global leader of Enterprise Content IQ. The company’s AI-based digital transformation solutions help organizations achieve the next wave of growth. ABBYY technologies are used by thousands of enterprises, government organizations, SMBs, and 50 million individuals. ABBYY has offices in 11 countries and over 1,100 employees.

Corporate Media Contact, NICE

Christopher Irwin-Dudek, +1 201-561-4442, chris.irwin-dudek@nice.com

Investors

Marty Cohen, +1 551 256 5354, ir@nice.com, ET

Yisca Erez +972 9 775 3798, ir@nice.com, CET

Corporate Media Contact, ABBYY

Gina Ray, +1 949-370-0941 gina@raypr.com

Forward-Looking Statements

EX-99.3 4 exhibit_99-3.htm EXHIBIT 99.3

Exhibit 99.3

NICE Enhances NICE COMPASS Compliance Assurance Solution

with Real-time Recording Reconciliation

Financial crime organizations may now capture every type of trader voice communication

to comply with Dodd Frank, MiFID II, and FX Code of Conduct

Hoboken, N.J., March 5, 2019 – Recording of trade-related conversations is a central tenet of Dodd Frank, MiFID II, and FX Code of Conduct regulations. To address this need, NICE (NASDAQ: NICE), the leading provider of financial communication compliance solutions, today announced that it has further enhanced its NICE COMPASS compliance assurance solution with real-time recording reconciliation capabilities so that financial services organizations can have complete confidence in their ability to capture virtually every type of trader voice communication.

In recent years, regulators have issued tens of millions of dollars in penalties for record-keeping violations. FSOs are required to report recording lapses to regulators, including the nature and extent of problems, and remedial actions taken. The ability to immediately detect and notify regulatory authorities of such occurrences can lessen the sting of penalties and fines, insulate firms from drawn-out investigations and reputational damage, and alleviate speculation over what missing trade conversations might be hiding.

“Today, most firms rely on random, manual recording checks to ensure that calls are being recorded,” explained Chris Wooten, Executive Vice President, NICE. “By the time a problem is detected, either during a random check or routine audit, the damage is already done, and the ramifications are often far worse.”

NICE COMPASS’ real-time recording reconciliation solves this problem by adding another real-time protection layer to NICE COMPASS’ automated, pre-scheduled recording checks. Now, a firm can instantly know if a call was not recorded, immediately troubleshoot and fix underlying problems, and provide timely notification to regulators.

How Real-time Recording Reconciliation Works

Real-time reconciliation applies sophisticated algorithms to reconcile trade-related calls of regulated employees to actual voice recordings. Call detail records in the phone system are systematically matched up to call records in the recording system, to detect missing or partially recorded calls. When NICE COMPASS detects a mismatch between the phone system and recorder data, it automatically sends an alert to designated stakeholders who can identify and fix problems, and provide proper notification to regulators.

Unique to NICE COMPASS, its integrated real-time reconciliation capability features dashboards and reports so compliance officers can keep tabs on the health of the firm’s entire global recording estate.

Wooten added, “NICE COMPASS’ new real-time reconciliation capability is a vital tool for FSOs in terms of providing real-time visibility so that small problems don’t turn into bigger problems, and so that timely corrective action can be taken. By leveraging NICE COMPASS for compliance assurance, FSOs can demonstrate a proactive mindset, reduce their compliance costs through automation, avoid fines, penalties and drawn-out audits, and improve their responsiveness to regulators.”

For firms currently using the NICE Trading Recording System (NTR), NICE COMPASS may added to the system to take advantage of real-time recording reconciliation and NICE COMPASS’ other robust compliance assurance capabilities.

For further information on NICE Compass, please click here

For further information on the NICE Trading Recording System, please click here.

About NICE Financial Compliance

NICE is the world’s leading financial compliance solution provider, serving more than 90 percent of the largest investment banks globally. NICE’s compliance solutions assist customers in the capture of trade conversations and trades, analyzing them for potential risk, and correlating trade conversations with trades for trade reconstruction. The company's compliance solutions make automated and intelligent holistic trade compliance programs possible and enable FSOs to more efficiently comply with regulatory requirements, including MiFID II, MAR, FX Code of Conduct, Dodd-Frank and future directives. More info at www.nice.com/compliance.

About NICE

NICE (Nasdaq: NICE) is the world's leading provider of both cloud and on-premises enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and unstructured data. NICE helps organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, are using NICE solutions. www.nice.com.

Corporate Media Contact

Cindy Morgan-Olson, 201-551-5202, cindy.morgan-olson@niceactimize.com

Investors

Marty Cohen, +1 551 256 5354, ir@nice.com, ET

Yisca Erez +972 9 775 3798, ir@nice.com, CET

Forward-Looking Statements

This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Wooten, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the Company). In some cases, such forward-looking statements can be identified by terms such as believe, expect, may, will, intend, project, plan, estimate or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of the global economic environment on the Company’s customer base (particularly financial services firms) potentially impacting our business and financial condition; competition; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; and the effect of newly enacted or modified laws, regulation or standards on the Company and our products. For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the Securities and Exchange Commission, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.

EX-99.4 5 exhibit_99-4.htm EXHIBIT 99.4

Exhibit 99.4

NICE Actimize Leads “Modernizing KYC/AML” Session at ACAMS

24th International AML & Financial Crime Conference

The targeted workshop will outline how advancements in machine learning, automation and AI

technologies support a more effective AML program, while reducing cost of compliance

HOBOKEN, NJ – March 6, 2019 – NICE Actimize, a NICE (Nasdaq: NICE) business and the leader in Autonomous Financial Crime Management, is conducting an information-packed session highlighting the role that advanced technologies, such as AI and machine learning, play in reducing costs in today’s modern KYC/AML programs. To be delivered at ACAMS 24^th Annual International AML & Financial Crime Conference to be held from April 15-17 in Hollywood, Florida, the session is titled, "Modernizing KYC/AML to Tackle the Growing Cost of Compliance.”

Created as an advisory session to assist conference attendees in better understanding how innovative technologies can improve their AML/KYC programs, the session will be led by Ted Sausen, AML Subject Matter Expert, NICE Actimize. Sausen has more than 25 years of experience implementing global enterprise solutions across multiple industries including high tech, financial, transportation, and manufacturing, supporting engineering, finance, supply chain, product safety and regulatory compliance.

The advisory session, open to all registered ACAMS attendees, will address the following issues:

Understanding how to incorporate innovative technologies such as AI, machine learning and advanced automation, with respect to existing KYC/AML programs

Reducing time spent by analysts to secure a complete view of the customer during onboarding and ongoing monitoring

Strengthening the KYC/CDD processes today for the unknown financial products of tomorrow

Extracting the most value when leveraging the cloud and considerations for different-sized institutions

Additionally, on April 15, Deb Geister, Financial Crime consultant to NICE Actimize, will present on, “Fighting Financial Crime & Having a Seat at the Table: The Women’s Leadership Perspective” during the event.

Craig Costigan. CEO, NICE Actimize:

"As financial services organizations adopt new technologies to streamline their AML/KYC compliance programs, we look forward to serving as a trusted advisor, sharing our experiences and insights in automation and anti-money laundering applications with the ACAMS anti-money laundering community. Our commitment to innovation in anti-money laundering continues as we introduce exciting new technologies in automation and machine learning to our portfolio.”

The full ACAMS convention will be held at the Diplomat Resort & Spa in Hollywood, Florida, with the NICE Actimize "Modernizing KYC/AML to Tackle the Growing Cost of Compliance” presentation occurring on April 16 at 1:30 p.m. NICE Actimize will also offer demonstrations of its latest anti-money laundering technology at its Convention Booth 107.

For additional information:

•

For NICE Actimize Anti-Money Laundering solutions, please click here.

•

For the NICE Actimize X-Sight Financial Crime Risk Management Platform-As-A-Service, please click here.

•

For on-demand anti-money laundering and financial crime webinars, please click here.

About NICE Actimize

NICE Actimize is the largest and broadest provider of financial crime, risk and compliance solutions for regional and global financial institutions, as well as government regulators. Consistently ranked as number one in the space, NICE Actimize experts apply innovative technology to protect institutions and safeguard consumer and investor assets by identifying financial crime, preventing fraud and providing regulatory compliance. The company provides real-time, cross-channel fraud prevention, anti-money laundering detection, and trading surveillance solutions that address such concerns as payment fraud, cybercrime, sanctions monitoring, market abuse, customer due diligence and insider trading. Find us at www.niceactimize.com, @NICE_Actimize or Nasdaq: NICE.

About NICE

Corporate Media Contact:

Cindy Morgan-Olson, +1-551-256-5000, NICE Actimize, cindy.morgan-olson@niceactimize.com

Investors:

Marty Cohen, +1 551 256 5354, ir@nice.com, ET

Yisca Erez, +972-9-775-3798, ir@nice.com, CET

Forward-Looking Statements

This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Costigan are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the Company). In some cases, such forward-looking statements can be identified by terms such as believe, expect, may, will, intend, project, plan, estimate or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of the global economic environment on the Company’s customer base (particularly financial services firms) potentially impacting our business and financial condition; competition; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; and the effect of newly enacted or modified laws, regulation or standards on the Company and our products. For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the Securities and Exchange Commission, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.

EX-99.5 6 exhibit_99-5.htm EXHIBIT 99.5

Exhibit 99.5

NICE inContact CXone Wins Customer Experience Innovation Award

CXone honored by CUSTOMER Magazine as a best-in-class solution that improves

customer relationships

Salt Lake City, March 7, 2019 – NICE inContact, a NICE (Nasdaq: NICE) business, today announced that NICE inContact CXone, the world’s #1 cloud customer experience platform, has been named by TMC as a 2018 Customer Experience Innovation Award winner. The Customer Experience Innovation Award, presented by TMC’s CUSTOMER magazine, recognizes best-in-class companies setting the standard in delivering exceptional customer experiences through all channels.

Customers today place a high premium on seamless, engaging experiences with brands. The challenge for organizations operating in the experience economy is to deliver these experiences consistently across a growing number of channels. CXone, a unified cloud customer experience platform, supports businesses of all sizes as they look to move to the cloud via proven, enterprise class software. Through best-in-class Omnichannel Routing, Analytics, Workforce Optimization, Automation and Artificial Intelligence on an Open Cloud Foundation, CXone creates exceptional experiences for customers and agents alike.

“Success in the experience economy hinges on a brand’s ability to build powerful, exceptional customer experiences and then replicate those experiences consistently across any and every channel – digital and voice,” said Paul Jarman, CEO of NICE inContact. “As a complete and unified solution, NICE inContact CXone powers engaging connections between agents and customers, regardless of channel. CUSTOMER Magazine’s recognition of CXone demonstrates the value of a truly holistic approach to customer experience.”

The 2018 Customer Experience Innovation Award follows several prestigious recognitions for CXone, including the 2019 BIG Innovation Award and multiple leading industry analyst firms recognizing CXone and NICE inContact.

“Congratulations to NICE inContact for receiving a 2018 Customer Experience Innovation Award. NICE inContact CXone has been selected for enhancing the customer experience and improving business relationships,” said Rich Tehrani, CEO, TMC. “We’re pleased to recognize this achievement.”

About NICE inContact

NICE inContact is the cloud contact center software leader with the world’s #1 cloud customer experience platform. NICE inContact CXone™ combines best-in-class Omnichannel Routing, Analytics, Workforce Optimization, Automation and Artificial Intelligence on an Open Cloud Foundation. NICE inContact’s solution empowers organizations to provide exceptional customer experiences by acting smarter and responding faster to consumer expectations. NICE inContact’s DEVone developer program is an extensive partner ecosystem, providing applications from partner companies on the CXexchange marketplace that are designed to integrate with CXone. NICE inContact is recognized as a market leader by the leading industry analyst firms. www.niceincontact.com

Corporate Media Contact

Cheryl Andrus, +1 801 320 3646, cheryl.andrus@niceincontact.com

Investors

Marty Cohen, +1 551 256 5354, ir@nice.com, ET

Yisca Erez +972 9 775 3798, ir@nice.com, CET

Forward-Looking Statements

This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Paul Jarman are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the Company). In some cases, such forward-looking statements can be identified by terms such as believe, expect, may, will, intend, project, plan, estimate or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of the global economic environment on the Company’s customer base (particularly financial services firms) potentially impacting our business and financial condition; competition; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; and the effect of newly enacted or modified laws, regulation or standards on the Company and our products. For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the Securities and Exchange Commission, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.

EX-99.6 7 exhibit_99-6.htm EXHIBIT 99.6

Exhibit 99.6

NICE Launches 2019 EMEA Customer Excellence Awards Program

Program will recognize organizations demonstrating excellence and innovation in injecting

analytics, AI and automation into their customer service operation

HOBOKEN, N.J., March 11, 2019 - NICE (Nasdaq: NICE) has announced the launch of its annual EMEA Customer Excellence Awards program honoring organizations committed to providing exceptional customer experience and driving innovative customer interactions. The awards will be announced at the Interactions EMEA 2019 conference to take place from 3 to 5 June at Cineworld Cinema – The O2 Greenwich, London, UK. Companies wishing to apply can click here.

The NICE Customer Excellence Awards program recognizes organizations who have innovatively driven up employee engagement, delivered excellent service experiences and made a significant positive impact on their business results. Organizations that have used NICE solutions, including for analytics, quality management, cloud, robotic process automation, workforce management, interaction recording, and compliance, are eligible to enter one or more of the following categories:

Best Cloud Implementation – showcases customers who have implemented cloud solutions to achieve their business goals, demonstrate business impact, cost reductions and best practices, including efficiency of roll-out and adoption

Best Customer Experience – recognizes customers who own the decisive moment during customer interactions and have improved customer experience via first call resolution, service level or Net Promoter Score (NPS)

Best Employee Engagement – rewards customers who have used NICE technology to successfully engage and motivate their workforce, and demonstrate notable changes in agent absenteeism, attrition and agent utilization

Best Business Impact – acknowledges customers using solutions or services to drive measurable improvements supporting their business goals, including operational efficiency and/or revenue generation

Rookie of the Year – shines a light on customers who have excelled in communication and partnership as well as implemented best practices including efficiency of roll-out, product/solution adoption as well as training of agents and supervisory staff

John O’Hara, President, NICE EMEA, said, “Being held for the third year, the EMEA Customer Excellence Awards honor organizations that are elevating customer experience to the next level. We look forward to recognizing the innovative implementations and achievements of our customers, as well as showcasing how they are harnessing NICE solutions to transform business performance, employee engagement and customer service.”

The 2019 EMEA CX Excellence Awards are free to enter. Applicants will receive one complimentary pass to the NICE flagship customer conference, Interactions London 2019, taking place in Cineworld Cinema, The 02 Greenwich. Entries must be submitted no later than 3 May, 2019 and award recipients will be publicly announced at Interactions 2019 on 5 June, 2019.

Stephen Fry, multi-talented British actor, comedian, journalist, author, television presenter and film director, will present the keynote address at this year's Interactions EMEA event. To be held over two distinctive days, the event will comprise educational sessions and the main plenary conference and will be preceded by the Business Partners Summit.

About NICE

Corporate Media Contact

Christopher Irwin-Dudek, 201-561-4442, chris.irwin-dudek@nice.com

Investors

Marty Cohen, +1 551 256 5354, ir@nice.com, ET

Yisca Erez +972 9 775 3798, ir@nice.com, CET

Forward-Looking Statements

This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. O'Hara, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the Company). In some cases, such forward-looking statements can be identified by terms such as believe, expect, may, will, intend, project, plan, estimate or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of the global economic environment on the Company’s customer base (particularly financial services firms) potentially impacting our business and financial condition; competition; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; and the effect of newly enacted or modified laws, regulation or standards on the Company and our products. For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the Securities and Exchange Commission, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.

EX-99.7 8 exhibit_99-7.htm EXHIBIT 99.7

Exhibit 99.7

NICE Robotic Process Automation Announces Partnership with CallVU

to Drive Seamless End-to-End Customer Experience

Collaboration delivers visual engagement in the front end with intelligent automation of back end

processes, accelerating time to value by rapidly improving service quality and back-office efficiencies

Hoboken, N.J., March 13, 2019 – NICE (Nasdaq: NICE) today announced a partnership between NICE Robotic Process Automation (RPA) and CallVU to offer visually enriched IVR (Interactive Voice Response) and digital customer engagement at the front end, together with smart automation of complex back end processes. The integrated offering enables organizations to gain greater operational efficiencies such as increased processing speed and accuracy, while offering end customers seamless and visually improved digital interactions via the mobile device.

Although most organizations have invested significantly in making enhanced digital channels available to their customers, in the call center, voice continues to be the primary channel for engagement. This partnership allows organizations to offer their customers the option to select an additional digital engagement layer when dialing into call centers. When selected during the IVR process, this layer triggers the sending of a URL to the customer's smart device and enables a visually enriching experience via screen sharing and multimedia, thus improving first call resolution and driving up customer satisfaction. CallVU's Digital Engagement enables organizations to offer self-service options in cases of high volume and low value tasks which are more repetitive. For more complex, higher value tasks, requiring the assistance of a human employee, such as applying for a loan or opening a bank account, employees can leverage and share digital content with the customer in real-time. For example, a contract can be displayed on the customer’s smart device via a screen share, which can then be signed in real-time. NICE’s RPA robots then automatically complete the interaction in the back end by updating all the relevant enterprise applications.

Integrating NICE RPA's AI infused attended and unattended robots with CallVU's digital engagement technologies, allows organizations to provide their customers the joint value of more intelligent and visually enhanced interactions coupled with the efficiency and accuracy of RPA. The collaborative offering creates an automated self-service loop for the end customer, enabling organizations to accelerate high value processes and minimize repetitive, low value, manual activity, while enhancing engagement amongst employees and driving an improved, richer customer experience.

Barry Cooper, President, NICE Enterprise Product Group, said, "Delivering value through innovation has always been paramount for NICE. As such, we're excited to partner with CallVU to achieve even higher levels of innovation, offering greater operational efficiencies across the front and back-office environments and driving a higher quality of service. NICE RPA’s powerful robots simplify complex operational processes by seamlessly executing tasks in the background, thus empowering customer interaction agents to focus on what really matters. This enables organizations to not only improve productivity but also drive a superior customer experience.

Ori Faran, Founder and CEO of CallVU said, “NICE is a leader in enterprise software and we are proud to extend our partnership and bring more value to organizations worldwide. Customers today are looking for always-on, personalized services that require no wait time and can be managed end-to-end on their smartphones. With our combined solution we are essentially transforming every customer interaction into a visual, digital engagement. This will enable companies to increase the usage of digital content, expedite customer issue resolution and increase sales conversions, while differentiating themselves through unmatched user experiences.”

About CallVU

CallVU, a leader in digital customer engagement empowers global organizations to improve customer experiences and operational efficiency through digital transformation. CallVU’s advanced platform is deployed by leading organizations worldwide, helping them to automate a wide range of customer journeys as well as sales and customer support processes. By transforming every customer interaction into a digital engagement, CallVU’s solutions enable companies to increase the usage of digital content, expedite customer issue resolution and increase sales conversions.

About NICE

Corporate Media Contact

Christopher Irwin-Dudek, 201-561-4442, chris.irwin-dudek@nice.com

Investors

Marty Cohen, +1 551 256 5354, ir@nice.com, ET

Yisca Erez +972 9 775 3798, ir@nice.com, CET

Forward-Looking Statements

EX-99.8 9 exhibit_99-8.htm EXHIBIT 99.8

Exhibit 99.8

Domestic Bank in Vietnam Chooses NICE Real-Time Authentication to

Help Protect Customers from Fraud Attempts

NICE RTA allows the Vietnamese bank to improve customer experience while being on the

forefront of new technology

Hoboken, N.J., March 14, 2018 – NICE (Nasdaq: NICE) today announced that a market leading innovative bank will be the first domestic bank in Vietnam to use NICE voice biometrics. The bank chose NICE Real-Time Authentication (RTA) and fraud prevention to further secure banking in their 25 branches and 30 transaction offices.

The bank is leading the Vietnamese banking industry as they continue to invest in cutting edge security solutions to enhance their customers’ banking security. NICE RTA will allow the bank to conduct secure and seamless voice authentication, improving customer experience across multiple channels including live agent, IVR and mobile. Authentication takes place within the first few seconds of the call, during the natural flow of conversation. This automated, rapid and transparent process will help the bank deliver better service while preventing fraud.

Darren Rushworth, President, NICE APAC

“Together with our partner BASE Business Solutions, we are happy to support the bank, a pioneer in the Vietnamese Banking industry. The bank constantly strives to address the growing need to protect their customers against fraud and we are proud to assist in keeping their customers’ information protected, all while simplifying the process. NICE RTA provides secure voice authentication, which delivers quicker and more efficient customer service while also shielding customers from fraud.”

About NICE

Corporate Media Contact

Christopher Irwin-Dudek, 201-561-4442, chris.irwin-dudek@nice.com

Investors

Marty Cohen, +1 551 256 5354, ir@nice.com, ET

Yisca Erez +972 9 775 3798, ir@nice.com, CET

Forward-Looking Statements

This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Rushworth, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the Company). In some cases, such forward-looking statements can be identified by terms such as believe, expect, may, will, intend, project, plan, estimate or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of the global economic environment on the Company’s customer base (particularly financial services firms) potentially impacting our business and financial condition; competition; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; and the effect of newly enacted or modified laws, regulation or standards on the Company and our products. For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the Securities and Exchange Commission, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.

EX-99.9 10 exhibit_99-9.htm EXHIBIT 99.9

Exhibit 99.9

NICE Performance Management Wins CUSTOMER Magazine's

Workforce Optimization Innovation Award

NPM honored for unique adaptive capabilities that drive personalized employee engagement programs

Hoboken, N.J., March 18 2019 – NICE (Nasdaq: NICE) today announced that the NICE Performance Management (NPM) solution has won the 2018 Workforce Optimization Innovation Award by TMC's CUSTOMER magazine. NPM was recognized for its best in class adaptive capabilities that empower organizations to personalize employee engagement initiatives per individual while ensuring alignment with contact center goals. This accolade celebrates companies that are emerging as true leaders in the evolving workforce optimization market and showcases products which enable their clients to meet and exceed the expectations of their customers.

NPM enables companies to achieve contact center objectives by focusing on their employees and driving engagement and performance. The solution brings together oceans of data from multiple sources, distils it based on unique algorithms and provides a single picture of contact center and employee performance. NPM then presents unique insights that facilitate the creation of personalized adaptive performance programs that identify what is required for employees to achieve their goals, thus driving performance improvement and engagement while synchronizing them with organizational goals.

"NPM is designed to inspire and motivate employees while driving strong alignment with business goals," said Barry Cooper, President, NICE Enterprise Group. "Engaged employees are a cornerstone for ensuring unparalleled customer experiences which makes the difference in today's experience-led economy. These awards further validate the robust value and differentiation that our profound focus on innovation in workforce optimization delivers to our customers.

“Congratulations for winning the 2018 CUSTOMER Workforce Optimization Innovation Award,” said Rich Tehrani, CEO, TMC. “The award honors NICE's commitment to tying together data from multiple technologies to help develop an overall strategy for increasing client satisfaction, building loyalty and offering a customer experience that leads to repeat business. I look forward to watching its continued growth.”

About NICE

Corporate Media Contact

Christopher Irwin-Dudek, 201-561-4442, chris.irwin-dudek@nice.com

Investors

Marty Cohen, +1 551 256 5354, ir@nice.com, ET

Yisca Erez +972 9 775 3798, ir@nice.com, CET

Forward-Looking Statements

EX-99 11 exhibit_100.htm EXHIBIT 100

Exhibit 100

NICE Actimize Selected by IDB Bank NY to Innovate Anti-Money

Laundering Compliance and Investigation

Management Using Advanced AI

IDB Bank will rely on NICE Actimize’s automated anti-money laundering and

investigation management solutions to improve efficiency

Hoboken, N.J., March 19, 2019 – NICE Actimize, a NICE (Nasdaq: NICE) business and the leader in Autonomous Financial Crime Management, has been selected by Israel Discount Bank of New York (IDB Bank), a New York State-chartered commercial bank, to spearhead improvements within its financial crime operations with innovative anti-money laundering compliance and investigation management solutions that employ artificial intelligence and machine learning technology. To more effectively meet the needs of regulators and support its growing customer base, IDB Bank will implement NICE Actimize’s Suspicious Activity Monitoring (SAM) solution within its private banking and commercial banking portfolio, along with its Customer Due Diligence (CDD) solution.

The IDB Bank rollout will also incorporate Actimize ActOne, an investigation management system, which will be implemented as the financial institution’s next generation alert and case management platform. Additionally, IDB Bank will invest in NICE Actimize’s Currency Transaction Reporting (CTR), Suspicious Activity Report (SAR) processing and reporting capabilities which offers complete AML coverage and transparency with automated reporting and regulatory filing that eases AML compliance requirements. NICE Actimize CTR’s built-in validation tools and flexible capabilities enhance the quality and timeliness of completed reports.

“Our investment in NICE Actimize’s anti-money laundering and investigation management solutions, well respected by the industry and regulators, will provide a roadmap for the future with its complete end-to-end capabilities that enrich our anti-money laundering efforts and strengthen our programs,” said Kevin Choi, Chief Compliance Officer IDB Bank of New York. “NICE Actimize’s innovations in machine learning and advanced case management will reduce false-positive alerting and speed up investigations, enabling us to improve our entire financial crime operations effectiveness and efficiency.”

“IDB Bank’s confidence in NICE Actimize’s financial portfolio validates the success of our Autonomous Financial Crime Management approach and demonstrates that we are a vendor of choice for international bank branches,” said Craig Costigan, CEO, NICE Actimize. “We have seen strong adoption around the globe for our AI-enabled anti-money laundering and case management solutions. When integrated, our AML and ActOne solutions provide increased accuracy and productivity, improved return on investment and a clear path to supporting changing regulatory requirements. We look forward to working with IDB Bank of New York on its journey to improve operational efficiency.”

NICE Actimize's Suspicious Activity Monitoring (SAM) solution, which combines machine learning analytics for laser-accurate detection, virtually eliminates costly manual data gathering tasks thereby increasing team productivity and reducing investigation time. The SAM solution introduced NICE Actimize's innovative concept of Autonomous Financial Crime Management to the anti-money laundering category for the first time.

Additional assets:

For NICE Actimize’s integrated anti-money laundering solutions, please click here.

For NICE Actimize’s ActOne Investigation Management, please click here.

About IDB Bank

IDB Bank is a New York State-chartered commercial bank and a member of the FDIC. IDB specializes in Private Banking and Commercial Banking services to its U.S. and international customers. The Bank’s network includes its main office in Manhattan, branches in Staten Island, Brooklyn, and Short Hills, NJ, in addition to branches in Beverly Hills and Downtown Los Angeles, California; and Aventura, Florida. The Bank also has an International Banking facility at its main office in New York; and representative offices in Chile, Israel and Uruguay. Securities brokerage and insurance activities are conducted through IDB Capital Corp., a broker-dealer regulated by FINRA and the SEC. To learn more about IDB Bank visit www.idbny.com

About NICE Actimize

NICE Actimize is the largest and broadest provider of financial crime, risk and compliance solutions for regional and global financial institutions, as well as government regulators. Consistently ranked as number one in the space, NICE Actimize experts apply innovative technology to protect institutions and safeguard consumers and investors assets by identifying financial crime, preventing fraud and providing regulatory compliance. The company provides real-time, cross-channel fraud prevention, anti-money laundering detection, and trading surveillance solutions that address such concerns as payment fraud, cybercrime, sanctions monitoring, market abuse, customer due diligence and insider trading. Find us at www.niceactimize.com, @NICE_Actimize or Nasdaq: NICE.

About NICE

NICE (Nasdaq: NICE) is the worldwide leading provider of both cloud and on-premises enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and unstructured data. NICE helps organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, are using NICE solutions. www.nice.com

Corporate Media Contact

Cindy Morgan-Olson, 551-256-5202, cindy.morgan-olson@niceactimize.com

Investors

Marty Cohen, +1 551 256 5354, ir@nice.com, ET

Yisca Erez +972 9 775 3798, ir@nice.com, CET

Forward-Looking Statements

This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Costigan are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the Company). In some cases, such forward-looking statements can be identified by terms such as believe, expect, may, will, intend, project, plan, estimate or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of the global economic environment on the Company’s customer base (particularly financial services firms) potentially impacting our business and financial condition; competition; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; and the effect of newly enacted or modified laws, regulation or standards on the Company and our products. For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the Securities and Exchange Commission, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.

EX-99 12 exhibit_100-1.htm EXHIBIT 100.1

Exhibit 100.1

NICE inContact Announces New CXone Packages Integrated with Salesforce

CXone Packages add global carrier-grade voice, intelligent routing for Salesforce digital

channels, embedded workforce optimization, and speech/text analytics

Salt Lake City, March 20, 2019 – NICE inContact, a NICE (Nasdaq: NICE) business, today announced NICE inContact CXone Packages for Salesforce, designed specifically for Salesforce customers. The new CXone Packages, integrated with Salesforce Service Cloud, provide a suite of cloud native contact center applications that empower agents to consistently deliver exceptional customer experiences and companies to achieve business goals.

CXone Packages for Salesforce add a global carrier-grade voice channel to digital customer interaction channels, in addition to an intelligent routing engine. Adding CXone intelligent routing for digital channels can improve the customer experience through skills-based routing that combines agent proficiency with customer attributes from Salesforce to find the best customer service agent for each interaction – allowing faster resolution of customer requests, fewer transfers between agents, and options to provide higher levels of service to premium customers. Agents continue to handle digital channels from within their familiar Salesforce interface, and now with CXone agents will benefit by servicing customer requests they have the skills and proficiency to quickly and successfully resolve. In addition, CXone Packages for Salesforce extend the Salesforce Lightning Service Console with integrated workforce management, quality management, interaction analytics, and customer feedback applications.

CXone Packages for Salesforce let customers select what they need today, and then grow as their customer expectations and contact center business needs evolve.

Contact Center Core: adds global carrier-grade voice, self-service IVR, integrated softphone, smart routing for Salesforce digital channels, and advanced call and screen recording.

Contact Center Advanced: adds workforce management, analytics-powered quality management, gamification, advanced performance reporting, and executive dashboards.

Contact Center Complete: adds speech and text analytics for customer interactions, and customer feedback survey and analytics capabilities to continuously improve the customer experience.

“Building customer loyalty and advocacy are a must in today’s competitive customer experience economy. NICE inContact CXone Packages for Salesforce give customer service leaders and agents the tools they need to achieve their KPIs – all in their familiar Salesforce desktop,” said Paul Jarman, CEO NICE inContact. “NICE inContact is focused on providing customers with flexible, affordable, and easy to implement solutions to power exceptional customer and agent experiences.”

Organizations can try a CXone Package for Salesforce risk free. There are no long-term contracts or termination penalties – customers can cancel with 30 days’ notice.

For more information on CXone Packages for Salesforce click here.

NICE inContact is a Salesforce Premier ISV Partner with top ratings from customers on Salesforce AppExchange.

About NICE inContact

Corporate Media Contact

Cheryl Andrus, +1 801 320 3646, cheryl.andrus@niceincontact.com

Investors

Marty Cohen, +1 551 256 5354, ir@nice.com, ET

Yisca Erez +972 9 775 3798, ir@nice.com, CET

Forward-Looking Statements

This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Paul Jarman are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the Company). In some cases, such forward-looking statements can be identified by terms such as believe, expect, may, will, intend, project, plan, estimate or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of the global economic environment on the Company’s customer base (particularly financial services firms) potentially impacting our business and financial condition; competition; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; and the effect of newly enacted or modified laws, regulation or standards on the Company and our products. For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the Securities and Exchange Commission, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.

EX-99 13 exhibit_100-2.htm EXHIBIT 100.2

Exhibit 100.2

NICE Quality Central Receives Unified Communications Excellence

Award by INTERNET TELEPHONY Magazine

NICE recognized for its analytics-based solution, allowing organizations to modernize
their quality management process

Hoboken, N.J., March 25 2019 – NICE (Nasdaq: NICE) today announced that NICE Quality Central has been recognized by INTERNET TELEPHONY magazine for offering a holistic omnichannel quality solution that unifies quality programs on one application. NICE Quality Central was presented the 2018 Unified Communications Excellence Award, which honors companies who have developed exceptional offerings that are leading the way in this growing industry.

NICE Quality Central unifies fragmented, disconnected quality programs with different data sources into a single application that automates all omnichannel quality operations, from evaluation to feedback. It provides a holistic approach to quality management, ensuring that processes and agent performances align with business initiatives. With an array of tools to personalize, automate and adapt different quality processes, such as coaching, self-assessment, calibration, work assignment, rescore dispute and more, NICE Quality Central delivers greater employee and customer satisfaction.

"With service experience becoming the key driver for market differentiation, organizations must effectively manage quality across the myriad of channels that customers have become accustomed to. By providing an integrated view of quality and performance which are synchronized with business goals, NICE Quality Central sets contact centers up to win in today's customer experience-driven economy," said Barry Cooper, President, NICE Enterprise Group.

“Congratulations for winning the 2018 Unified Communications Excellence Award,” said Rich Tehrani, CEO, TMC. “NICE Quality Central represents a true innovator in the UC marketplace, committed to delivering quality solutions that improve their customers’ businesses," he continued.

About NICE

Corporate Media Contact

Christopher Irwin-Dudek, 201-561-4442, chris.irwin-dudek@nice.com

Investors

Marty Cohen, +1 551 256 5354, ir@nice.com, ET

Yisca Erez +972 9 775 3798, ir@nice.com, CET

Forward-Looking Statements