0001178913-18-000338.txt : 20180201 0001178913-18-000338.hdr.sgml : 20180201 20180201065516 ACCESSION NUMBER: 0001178913-18-000338 CONFORMED SUBMISSION TYPE: 6-K PUBLIC DOCUMENT COUNT: 16 CONFORMED PERIOD OF REPORT: 20180201 FILED AS OF DATE: 20180201 DATE AS OF CHANGE: 20180201 FILER: COMPANY DATA: COMPANY CONFORMED NAME: NICE Ltd. CENTRAL INDEX KEY: 0001003935 STANDARD INDUSTRIAL CLASSIFICATION: ELECTRONIC COMPUTERS [3571] IRS NUMBER: 000000000 FISCAL YEAR END: 1231 FILING VALUES: FORM TYPE: 6-K SEC ACT: 1934 Act SEC FILE NUMBER: 000-27466 FILM NUMBER: 18564617 BUSINESS ADDRESS: STREET 1: 13 ZARCHIN STREET STREET 2: P.O.B. 690 CITY: RA'ANANA STATE: L3 ZIP: 43107 BUSINESS PHONE: 972-9-775-3777 MAIL ADDRESS: STREET 1: 13 ZARCHIN STREET STREET 2: P.O.B. 690 CITY: RA'ANANA STATE: L3 ZIP: 43107 FORMER COMPANY: FORMER CONFORMED NAME: NICE SYSTEMS LTD DATE OF NAME CHANGE: 19951122 6-K 1 zk1821107.htm 6-K

SECURITIES AND EXCHANGE COMMISSION

WASHINGTON, D.C. 20549

FORM 6-K

REPORT OF FOREIGN PRIVATE ISSUER

PURSUANT TO RULE 13A-16 OR 15D-16 OF

THE SECURITIES EXCHANGE ACT OF 1934

For the month of January 2018 (Report No. 1)

Commission File Number: 0-27466

NICE LTD.

(Translation of Registrant's Name into English)

13 Zarchin Street, P.O. Box 690, Ra'anana, Israel

(Address of Principal Executive Offices)

Indicate by check mark whether the registrant files or will file annual reports under cover of Form 20-F or Form 40-F.

Form 20-F x Form 40-F ☐

Indicate by check mark if the registrant is submitting the Form 6-K in paper as permitted by Regulation S-T Rule 101(b)(1): ____

Indicate by check mark if the registrant is submitting the Form 6-K in paper as permitted by Regulation S-T Rule 101(b)(7): ____

CONTENTS

This Report on Form 6-K of NICE consists of the following documents, which are attached hereto and incorporated by reference herein:

99.1 NICE inContact Transforms Omnichannel Digital Customer Care With The Addition of Brand Embassy Application on CXEXCHANGE, Dated January 02, 2018.

99.2 NICE Announces Webinar Series, ‘Customer Experience Done Right’, Dated January 03, 2018.

99.3 Leading Global Investment Bank to Automate Compliance Assurance Reporting Using NICE COMPASS, Dated January 08, 2018.

99.4 NICE Workforce Management Delivers Transformational Customer Experience for Leading Travel Company, Dated January 09, 2018.

99.5 NICE inContact Named a Leader in Ovum Decision Matrix for Selecting a Multichannel Cloud Contact Center Solution, Dated January 10, 2018.

99.6 NICE Releases End-to-End, Dedicated GDPR Compliance Solution for Contact Centers, Dated January 11, 2018.

99.7 The NICE ‘Adapt Before You Have To’ Roadshow to Visit Six Cities Across the US, Dated January 16, 2018.

99.8 NICE inContact CXone Further Expands SMS Functionality with Textel to Improve Customer Experience, Dated January 17, 2018.

99.9 NICE COMPASS Automated Call Extraction Capability Speeds Response to Financial Regulatory Requests, Dated January 18, 2018.

100.0 NICE inContact Announces CXone Agent for Salesforce -- Adding Integrated Workforce Optimization to Unified Desktop, Dated January 22, 2018.

100.1 NICE Actimize Recognized As Anti-Financial Crime Platform Market Leader in Ovum’s Decision Matrix Report With Highest Score Average Across Its Three Key Areas, Dated January 22, 2018.

100.2 NICE Contact Center Customers Win Four Industry Awards, Dated January 24, 2018.

100.3 NICE Actimize Chosen by Bank of Communications to Implement Anti-Money Laundering Financial Crime Solutions Strategy, Dated January 25, 2018.

100.4 Lightico Joins NICE inContact DEVone Program with New Mobile Collaboration Tools to Accelerate the Sales Experience, Dated January 29, 2018.

100.5 NICE Wins TMC Awards for Innovation and Excellence in Unified Communications, Dated January 31, 2018.

SIGNATURES

Pursuant to the requirements of the Securities Exchange Act of 1934, the Registrant has duly caused this Report to be signed on its behalf by the undersigned, thereunto duly authorized.

	NICE LTD.

	By:	/s/ Hagit Yinon
		Name: Hagit Yinon
		Title: Corp. VP, Finance

	Dated: February 1, 2018

EXHIBIT INDEX

99.1 NICE inContact Transforms Omnichannel Digital Customer Care With The Addition of Brand Embassy Application on CXEXCHANGE, Dated January 02, 2018.

99.2 NICE Announces Webinar Series, ‘Customer Experience Done Right’, Dated January 03, 2018.

99.3 Leading Global Investment Bank to Automate Compliance Assurance Reporting Using NICE COMPASS, Dated January 08, 2018.

99.4 NICE Workforce Management Delivers Transformational Customer Experience for Leading Travel Company, Dated January 09, 2018.

99.5 NICE inContact Named a Leader in Ovum Decision Matrix for Selecting a Multichannel Cloud Contact Center Solution, Dated January 10, 2018.

99.6 NICE Releases End-to-End, Dedicated GDPR Compliance Solution for Contact Centers, Dated January 11, 2018.

99.7 The NICE ‘Adapt Before You Have To’ Roadshow to Visit Six Cities Across the US, Dated January 16, 2018.

99.8 NICE inContact CXone Further Expands SMS Functionality with Textel to Improve Customer Experience, Dated January 17, 2018.

99.9 NICE COMPASS Automated Call Extraction Capability Speeds Response to Financial Regulatory Requests, Dated January 18, 2018.

100.0 NICE inContact Announces CXone Agent for Salesforce -- Adding Integrated Workforce Optimization to Unified Desktop, Dated January 22, 2018.

100.1 NICE Actimize Recognized As Anti-Financial Crime Platform Market Leader in Ovum’s Decision Matrix Report With Highest Score Average Across Its Three Key Areas, Dated January 22, 2018.

100.2 NICE Contact Center Customers Win Four Industry Awards, Dated January 24, 2018.

100.3 NICE Actimize Chosen by Bank of Communications to Implement Anti-Money Laundering Financial Crime Solutions Strategy, Dated January 25, 2018.

100.4 Lightico Joins NICE inContact DEVone Program with New Mobile Collaboration Tools to Accelerate the Sales Experience, Dated January 29, 2018.

100.5 NICE Wins TMC Awards for Innovation and Excellence in Unified Communications, Dated January 31, 2018.

EX-99.1 2 exhibit_99-1.htm EXHIBIT 99.1

Exhibit 99.1

NICE INCONTACT TRANSFORMS OMNICHANNEL DIGITAL CUSTOMER

CARE WITH THE ADDITION OF BRAND EMBASSY APPLICATION ON CXEXCHANGE

Brand Embassy Provides Digital Customer Care Platform Extending CXone AI and

Chatbot Functionality for CXone users

Salt Lake City, January 2, 2018 – NICE inContact (Nasdaq:NICE) today announced that Brand Embassy Ltd. is part of CXexchange, the most extensive technology ecosystem currently available in the customer experience market. Brand Embassy’s omnichannel Digital Customer Care integrates with NICE inContact CXone™, the world’s #1 cloud customer experience platform, enhancing artificial intelligence, omnichannel capabilities and chat for CXone users.

Brand Embassy’s application will help NICE inContact customers extend their digital customer care by unifying digital channels under one scalable platform, including over 40 social channels, as well as video chat for live support and sales, sentiment analysis, and Chat Builder technology with artificial intelligence.

NICE inContact CXone empowers organizations to provide an exceptional customer experience by acting smarter and responding faster to ever-changing consumer expectations. To meet the needs of organizations of all sizes, CXone combines best-in-class Omnichannel Routing, Workforce Optimization, Analytics, Automation and Artificial Intelligence—all on an Open Cloud Foundation.

NICE inContact customers will benefit from Brand Embassy’s SaaS platform for customer care via digital channels by enabling:

Video Chat with real-time customer engagement and personalized service

The power of AI to accelerate delivery of self-service options with a Chatbot Builder

Sentiment analysis that tracks brand sentiment across all social channels

Streamlined digital customer care processes with multiple social channels in a unified platform

Extremely fast implementation with cloud-based software, requiring minimal implementation services

By integrating these digital solutions, Brand Embassy can also help NICE inContact CXone users achieve higher CSAT and better customer experiences with extended coverage for customers across these digital channels.

“Brand Embassy is excited for this partnership with NICE inContact and being part of CXexchange,” said Vit Horky, co-founder and CEO of Brand Embassy. “Today’s customers increasingly expect companies to provide customer care via digital channels and they do not want to be limited as to what channel they can use. At the same time, companies need to execute their digital transformation of contact centers in order to protect and grow their revenues. Social media, messengers and bots are changing the industry. We are here to help NICE inContact customers get a robust digital customer care solution, integrated with CXone.”

DEVone offers partners broad tools and resources to enable them to create new applications on CXone, including extensive documentation and support, and access to an online developer community. Companies interested in how Brand Embassy Digital Customer Care platform works with CXone can visit CXexchange to learn more about the application and read reviews. CXexchange is a centralized, state-of-the-art marketplace for developers to market and sell their CXone-based applications.

“NICE inContact is on the forefront of digital transformation in the contact center,” said Paul Jarman, CEO of inContact. “CXone enhanced with Brand Embassy Digital Customer Care gives CXone users additional customization options across digital channels in their contact center technology. We are excited to welcome Brand Embassy to CXexchange.”

About NICE inContact
NICE inContact is the cloud contact center software leader, with the world’s #1 cloud customer experience platform. NICE inContact CXone™ combines best-in-class Omnichannel Routing, Workforce Optimization, Analytics, Automation and Artificial Intelligence on an Open Cloud Foundation. NICE inContact’s solution empowers organizations to provide exceptional customer experiences by acting smarter and responding faster to consumer expectations. NICE inContact’s DEVone developer program is the industry’s largest partner ecosystem, providing applications from partner companies on the CXexchange marketplace that are designed to integrate with CXone.

NICE inContact is recognized as a market leader by Gartner, IDC, Frost & Sullivan, Ovum and DMG, and is part of NICE, the leading provider of cloud and on-premises enterprise software, serving customers in more than 25,000 organizations and 150 countries, including over 85 of the Fortune 100 companies. www.niceincontact.com

About Brand Embassy

Brand Embassy helps corporations decrease costs and increase revenue of customer service leveraging high-volume digital channels. Brand Embassy clients have reported:

●

61% sale conversion rate

●

70% reduced resolution time

●

90% higher CSAT

●

300% scaled operations with no additional headcount

Brand Embassy clients include Alibaba Group, T-Mobile, Vodafone, O2, America Movil, Puma, Samsung, GE and others across 30+ countries. Brand Embassy is a SaaS platform that provides social media, live chat, e-mail, forums, and mobile customer service at scale. Brand Embassy helps enterprises with CRM systems that need to expand their communication channels beyond just call centers to include all digital platforms to reach their customers. For more information, visit www.brandembassy.com.

Brand Embassy PR/Media Contact:

Nataša Peric

Global Marketing Director

Email | natasa.peric@brandembassy.com

Mobile | +420 777 169 957

NICE inContact Media Contact

Cheryl Andrus, +1 801 320 3646, cheryl.andrus@incontact.com

Investors

Marty Cohen, +1 551 256 5354, ir@nice.com, ET

Yisca Erez +972 9 775 3798, ir@nice.com, CET

Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of NICE’s marks, please see: www.nice.com/nice-trademarks.

Forward-Looking Statements

This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Jarman, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the Company). In some cases, such forward-looking statements can be identified by terms such as believe, expect, may, will, intend, project, plan, estimate or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of the global economic environment on the Company’s customer base (particularly financial services firms) potentially impacting our business and financial condition; competition; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; and the effect of newly enacted or modified laws, regulation or standards on the Company and our products. For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the Securities and Exchange Commission, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.

EX-99.2 3 exhibit_99-2.htm EXHIBIT 99.2

Exhibit 99.2

NICE Announces Webinar Series, ‘Customer Experience Done Right’

Industry thought leaders share views on the uberization of scheduling, customer engagement,

gamification, customer service, and digital transformation

Hoboken, N.J., January 3, 2018 – NICE (Nasdaq: NICE) is welcoming 2018 with a new webinar series called “Customer Experience Done Right”, bringing cutting-edge content to CX professionals worldwide. Top industry experts will share their perspectives on the current state and future development of customer experience strategies and technologies.

“Customer Experience Done Right” is a carefully curated webinar series covering the latest news, trends and predictions regarding many important aspects of creating winning customer experiences. The sessions will address the processes (especially automation), interactions (looking at quality and analytics), and workforce (including optimization of scheduling, gamification, and more), as well as the increasingly sophisticated digitalization underway across modern industries. For more information and to register for the webinars, click here.

Among the webinars are seven which will be presented by industry leaders from highly regarded firms such as Forrester, DMG Consulting LLC, and Saddletree Research. These and other highlights of the NICE webinar series include:

●

January 18, 2018: “The Uberization of Scheduling” will be delivered by Donna Fluss, President of DMG Consulting LLC, on flexibility as a force for agent empowerment and as a critical aspect of workforce optimization.

●

February 1, 2018: “Quality Management Powered by Omnichannel Analytics: Better Together” with Forrester’s Brandon Purcell, Senior Analyst serving customer insights professionals.

●

February 22, 2018: Joana van den Brink-Quintanilha, Author and Principal Analyst for several Forrester Waves, will discuss customer engagement analytics as a key to effective customer service.

●

February 27, 2018: “Call Recording on the Record - A Report on Regulation in the Contact Center” will be delivered by Richard Bucci, Industry Analyst with the Pelorus Group.

●

March 1, 2018: Paul Stockford, Chief Analyst at Saddletree Research, will address the effectiveness of gamification in workforce optimization.

●

March 22, 2018: “The Future of Customer Service” will be delivered by Mary Wardley, Vice President of Loyalty and Customer Care of IDC Research.

“We designed the ‘Customer Experience Done Right’ series to sharpen the expertise of any attendee, providing new insights into their own processes, working assumptions and customers,” said Eran Liron, Executive Vice President, Marketing & Corporate Development at NICE. “As a result, this webinar series will help catalyze action and give organizations an advantage in delivering the experiences customers demand – which is the lynchpin of reinventing customer service.”

About NICE

NICE (Nasdaq:NICE) is the worldwide leading provider of both cloud and on-premises enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and unstructured data. NICE helps organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, are using NICE solutions. www.nice.com.

Corporate Media Contact

Christopher Irwin-Dudek, + 201 561 4442, chris.irwin-dudek@nice.com

Investors

Marty Cohen, +1 551 256 5354, ir@nice.com, ET

Yisca Erez +972 9 775 3798, ir@nice.com, CET

Forward-Looking Statements

This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements and are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the Company). In some cases, such forward-looking statements can be identified by terms such as believe, expect, may, will, intend, project, plan, estimate or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of the global economic environment on the Company’s customer base (particularly financial services firms) potentially impacting our business and financial condition; competition; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; and the effect of newly enacted or modified laws, regulation or standards on the Company and our products. For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the Securities and Exchange Commission, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.

EX-99.3 4 exhibit_99-3.htm EXHIBIT 99.3

Exhibit 99.3

Leading Global Investment Bank to Automate Compliance Assurance

Reporting Using NICE COMPASS

NICE COMPASS will enable bank to automate compliance functions to meet MiFID II and

other financial communications regulatory requirements, while also reducing workload, costs and risk

Hoboken, N.J. – January 8, 2018 – NICE (Nasdaq: NICE) announced today that one of the world’s leading global investment banks will be deploying the NICE COMPASS Communication Compliance Assurance solution. By streamlining and automating its financial communication compliance processes, the NICE COMPASS solution will enable the bank to meet regulatory requirements while also reducing compliance-related workloads, costs and risks.

Through its deployment of NICE COMPASS, the leading global investment bank will be able to:

Ensure accurate records of trading communications, reduce workload and save money using automated system health checks for voice trade communications and recording. Instead of requiring teams of employees to ‘walk’ the trading floor, place test calls on turrets and phone sets, and then retrieve the recordings to confirm that all systems are working as intended, the bank will now be able to centrally automate system health checks through NICE COMPASS to ensure that all systems are operational and all regulated users are being recorded.

Save time, ensure compliance and reduce the risk of fines by providing evidence of compliance to regulators with automated compliance assurance reporting. With NICE COMPASS’ auto-generated reports, the bank can confidently audit and document trade communications recording compliance and provide evidence to regulators that all regulated users’ trade communications are being properly recorded, archived and retained, as well as track and manage legal holds. All information is available through a browser-based dashboard, giving compliance managers complete insight across the global enterprise.

Leverage NICE COMPASS’ automated call extraction capability to adhere to strict turnaround times for addressing regulator requests, as they become broader, more frequent, and more far reaching. Compliance managers can quickly and easily find, retrieve and export large volumes of recordings for a compliance investigations. Voice recordings can be extracted in a fraction of the time, giving compliance managers ample time to review and verify data before responding to the regulator.

Use automated provisioning to centrally manage moves, adds and changes, and ensure compliant recording and retention for all regulated users across the enterprise. An expanded API (Application Programming Interface) enables NICE COMPASS to automatically synchronize with the bank’s golden-source systems for up-to-date information, eliminating errors typically associated with manual data entry.

“New financial communication compliance regulations are exacerbating the burden on FSOs, especially those that still predominantly rely on manual, labor-intensive compliance assurance processes,” said Chris Wooten, Executive Vice President, NICE. “This significant purchase of NICE COMPASS by a large global tier one investment bank highlights the challenges of complying with ever-expanding regulations and the essential role that NICE COMPASS can play in alleviating these challenges through automation.”

New and emerging regulations are exerting tremendous stress on Financial Services Organizations (FSOs) by expanding the scope of employees, asset classes, communication channels, and devices that need to be recorded and monitored, requiring evidence of compliance, and imposing new benchmarks for timely response to regulators. Specifically, FSOs that wish to conduct business in the European market need to ensure they have a form of substituted compliance that follows similar guidelines and processes as detailed in the MiFID II requirements. MiFID II is the first regulation of its kind to impose an additional requirement around evidence of recording. Global FSOs are also subject to the FX Global Code of Conduct, which states that as a matter of good practice, firms must ensure that all records of financial trading communications are complete and accurate in order for surveillance to be effective. Against this regulatory backdrop, NICE COMPASS is helping FSOs reduce risk and save time by automating processes around financial communication compliance, reporting and regulatory response.

NICE COMPASS, together with NICE Trading Recording (NTR), provide a comprehensive solution for recording all trade communications (front office and back office, fixed and mobile, and unified communications), and for assuring complete compliance with financial regulations. Most of the world's leading banks rely on the NTR solution for reliable trade communications recording for turrets, desk phones, mobile phones, and Unified Communications platforms. NICE COMPASS and NTR are part of NICE's comprehensive suite of compliance solutions for the financial services industry.

NICE is the world’s leading financial trading communication compliance solution provider, serving a majority of the largest financial services organizations globally. NICE’s communication compliance assurance and holistic surveillance solutions help banks reliably capture and analyze omnichannel communications to ensure compliance with increasing regulatory requirements including MiFID II, MAR, FX Code of Conduct, Dodd-Frank and future directives.

About NICE

Corporate Media Contact

Cindy Morgan-Olson, +1-551-256-5202, cindy.morgan-olson@niceactimize.com

Investors

Marty Cohen, +1 551 256 5354, ir@nice.com, ET

Yisca Erez +972 9 775 3798, ir@nice.com, CET

Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of NICE's marks, please see: www.nice.com/nice-trademarks.

Forward-Looking Statements

This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Wooten, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the Company). In some cases, such forward-looking statements can be identified by terms such as believe, expect, may, will, intend, project, plan, estimate or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of the global economic environment on the Company's customer base (particularly financial services firms) potentially impacting our business and financial condition; competition; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; and the effect of newly enacted or modified laws, regulation or standards on the Company and our products. For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the Securities and Exchange Commission, including the Company's Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.

EX-99.4 5 exhibit_99-4.htm EXHIBIT 99.4

Exhibit 99.4

NICE Workforce Management Delivers Transformational Customer

Experience for Leading Travel Company

NICE Workforce Management is helping Thomas Cook UK increase operational efficiency, service

level adherence, savings, and customer satisfaction

Hoboken, N.J., January 9, 2018 – NICE (Nasdaq:NICE) today announced that Thomas Cook UK, one of the world’s leading leisure travel companies, has significantly improved employee and customer engagement, as well as operational efficiency, with their renewal and upgrade of NICE Workforce Management (WFM). Building on more than a seven year relationship with NICE, the award-winning solution is key in a forward-looking strategy of improved customer experience and cost-effectiveness at the company’s UK-based contact centres.

NICE WFM, with industry-leading workforce management software, is providing Thomas Cook UK the tools to integrate omnichannel data from across the organization, to generate accurate contact centre forecasts and staffing plans, and to automate time-consuming tasks related to scheduling and real-time analytics. The resulting operational efficiency, with built-in multi-skill, multi-site and workload manager capabilities, has helped the company achieve:

Increased employee engagement, with independent shift trading and overtime requests

Increased agent engagement and productivity

Decreased average handle times

Improved occupancy

Increased efficiency for supervisory scheduling tasks

Greater workforce management efficiency at Thomas Cook UK has also reduced overhead and ongoing operating costs, including expenditures on overtime, agent attrition and administrative workload. As a result, the shrinkage rate was slashed, agent groups were expanded without adding WFM personnel, and the intraday management team was reduced in size.

NICE WFM also positively impacted customer satisfaction and loyalty, with Thomas Cook UK meeting or exceeding expectations in the following manner:

Improved CX and NPS results

Marked improvement in service level adherence, with real-time monitoring

Improved first call resolution rates due to skill-specific agent scheduling

Reduced abandonment rates

John O’Hara, President, NICE EMEA:

“NICE WFM is a robust solution suited to the complexity of Thomas Cook, which is the oldest and best known name in leisure travel, providing them the precise forecasts, unique flexibility and clear actionability needed for reinventing customer service. NICE WFM is the most complete and configurable solution on the market, putting control in the hands of exacting WFM professionals in the travel industry, who need to account for seasonal peaks that impact forecasting, scheduling and service level expectations.”

Jorg Bordt, Group Head of Customer Contact Centres, Thomas Cook UK:

“We are very proud to serve 19 million customers worldwide each year, with a focus on constant improvement and greater responsiveness to changing market demands. NICE played a key role in our current business transformation, with its broad capabilities as a market-leading workforce optimization vendor, our close working relationship, and a clear understanding of our needs.”

About NICE

Corporate Media Contact

Christopher Irwin-Dudek, 201 561 4442, chris.irwin-dudek@nice.com

Investors

Marty Cohen, +1 551 256 5354, ir@nice.com, ET

Yisca Erez +972 9 775 3798, ir@nice.com, CET

Forward-Looking Statements

This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. O’Hara, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the Company). In some cases, such forward-looking statements can be identified by terms such as believe, expect, may, will, intend, project, plan, estimate or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of the global economic environment on the Company’s customer base (particularly financial services firms) potentially impacting our business and financial condition; competition; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; and the effect of newly enacted or modified laws, regulation or standards on the Company and our products. For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the Securities and Exchange Commission, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.

EX-99.5 6 exhibit_99-5.htm EXHIBIT 99.5

Exhibit 99.5

NICE inContact Named a Leader in Ovum Decision Matrix for Selecting

a Multichannel Cloud Contact Center Solution

NICE inContact earns highest scores for technology capabilities and execution, validating

the company’s strength and position in the market

SALT LAKE CITY – January 10, 2018 – NICE inContact, a NICE (NASDAQ: NICE) business today announced that Ovum, a leading research firm, has identified the company as a market leader in its 2017-18 Ovum Decision Matrix for Selecting a Multichannel Cloud Contact Center Solution, earning top scores for its technology capabilities and being highly regarded by customers for execution. NICE inContact was recognized by Ovum for its strong reseller and partner base, large installed base of cloud contact center customers, and high growth for cloud solutions.

Leaders in the Ovum Decision Matrix are chosen for strong technology capabilities, proven market share and consistently growing revenue streams. NICE inContact was ranked as a market leader, receiving high and consistent ratings from customers in the area of execution. Specifically, the company earned the overall highest scores in each category – 9.4 for execution and 8.8 in the technology capabilities category – compared to other cloud contact center solutions.

“Ovum’s Decision Matrix continues to recognize leaders and innovators, giving businesses the insights they need to decide which cloud contact center solutions will help them deliver exceptional, cost-effective customer experiences,” said Paul Jarman, CEO at NICE inContact. “We are honored to once again be recognized by Ovum as a leader in this fast-paced market, as we remain steadfast in helping customers drive better experiences and ROI.”

Ovum cited that the merging of NICE and inContact’s strengths for the launch of the CXone platform in July 2017, “marks the first time a single industry vendor has offered a cloud contact center platform as well as a full range of WFO applications and analytics packages, with the ability to offer a truly seamless integrated environment for cloud contact center operations.” NICE inContact CXone is a fully integrated and open cloud contact center platform that enables customer service teams to respond faster and act smarter, delivering a smooth omnichannel customer experience.

Further validating NICE inContact’s technology and execution prowess, Ovum comments that, “the company's products meet or exceed the technology averages in virtually every area, including solution breadth and depth, capabilities, core platform, multichannel, vendor strategy, administration and monitoring, and security.” NICE inContact’s customers also rated its cloud contact center solutions highly across all execution categories.

The Ovum report summarizes that the penetration of cloud contact center solutions is growing rapidly, as companies look to better engage customers with new solutions, or replace existing on-premises contact center solutions. The report compares and provides insights on strengths of various products, helping businesses navigate the broad array of cloud solutions available on the market. Businesses looking to deliver excellent, cost-effective customer service across all channels should use the Ovum Decision Matrix as a trusted and impartial resource to identify the technology solution which will best meet their contact center needs.

To download a copy of the report, click here.

For more information on NICE inContact, please visit: www.niceincontact.com.

About NICE inContact
NICE (Nasdaq:NICE) is the worldwide leading provider of both cloud and on-premises enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and unstructured data. NICE helps organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, are using NICE solutions. www.nice.com.

NICE inContact is the cloud contact center software leader, with the most complete, easiest and most reliable solution to help organizations achieve their customer experience goals. Recognized as a market leader by Gartner, IDC, Frost & Sullivan, Ovum and DMG, inContact continuously innovates in the cloud and is the only provider to offer a complete solution that includes NICE inContact CXone cloud, an expert service model and the broadest partner ecosystem. www.niceincontact.com

Corporate Media Contact
Cheryl Andrus, +1 801 320 3646, cheryl.andrus@niceincontact.com

Investors
Marty Cohen, +1 551 256 5354, ir@nice.com, ET
Yisca Erez +972 9 775 3798, ir@nice.com, CET

Forward-Looking Statements
This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Jarman, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the Company). In some cases, such forward-looking statements can be identified by terms such as believe, expect, may, will, intend, project, plan, estimate or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of the global economic environment on the Company’s customer base (particularly financial services firms) potentially impacting our business and financial condition; competition; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; and the effect of newly enacted or modified laws, regulation or standards on the Company and our products. For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the Securities and Exchange Commission, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.

EX-99.6 7 exhibit_99-6.htm EXHIBIT 99.6

Exhibit 99.6

NICE Releases End-to-End, Dedicated GDPR Compliance Solution for Contact Centers

The solution simplifies the implementation of better data governance processes to support contact

centers in their efforts to comply with the requirements of the regulation

Hoboken, N.J., Date XX, 2017 – NICE (Nasdaq:NICE) today announced the release of the GDPR Compliance Center, its groundbreaking mission-specific solution for meeting the requirements of the European Union’s new General Data Protection Regulation (GDPR) in the contact center. The NICE solution streamlines the implementation of mechanisms for the adequate processing of private data recorded in order to achieve greater transparency.

The GDPR (Regulation EU 2016/679), which will be implemented on the 25th of May 2018, is the most significant and broad reform to data protection law in 20 years, with impact globally on all organizations processing EU subjects data. Organizations who fail to comply will be subjected to large fines.

Designed to provide actionable intelligence for proactive and corrective action aligned with the principles of the GDPR, NICE’s solution offers a one-of-a-kind answer to the challenges faced by organizations globally in their efforts to comply with the regulation. This is done by simplifying the implementation of a “privacy by design” approach, through the monitoring of their data governance practices.

NICE GDPR Compliance Center includes dedicated dashboards that monitor data governance processes and notify users on potential breach or vulnerabilities. It also comprises Do-It-Yourself capabilities to promptly and securely satisfy the request of their customers to exercise their “right to be forgotten” and “right to access” or data portability. Based on NICE’s market-leading Engage recording solution, this tailored GDPR compliance offering, also allows for the recording and verification of customer consent to ensure that no sensitive data is stored. Furthermore, it addresses the security aspects of the regulation with sophisticated media encryption, dedicated anonymization processes and authorization controls, to ensure that access to sensitive data is strictly limited.

A specific GDPR oriented component of the NICE Compliance Center platform, the new offering supports a wide array of solutions for record keeping, PCI DSS, MiFID II consumer protection and privacy regulations, including HIPAA, SEC-17, CFPB, and more.

Miki Migdal, President of the Enterprise Product Group for NICE:

“As privacy becomes a customer experience differentiator, and driven by the risk of heavy fines, complying with GDPR is a huge concern for our customers worldwide. NICE GDPR Compliance Center offers a unique solution that leverages our market-leading recording and analytics technologies to ensure companies can easily meet the new regulatory requirements. With the best-of-breed NICE compliance software at their fingertips, IT teams, contact center agents and compliance officers alike can rest assured they are fully prepared ahead of the changes GDPR is set to bring about.”

About NICE

Corporate Media Contact

Christopher Irwin-Dudek, 201-561-4442, chris.irwin-dudek@nice.com

Investors

Marty Cohen, +1 551 256 5354, ir@nice.com, ET

Yisca Erez +972 9 775 3798, ir@nice.com, CET

Forward-Looking Statements

This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Migdal are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the Company). In some cases, such forward-looking statements can be identified by terms such as believe, expect, may, will, intend, project, plan, estimate or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of the global economic environment on the Company’s customer base (particularly financial services firms) potentially impacting our business and financial condition; competition; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; and the effect of newly enacted or modified laws, regulation or standards on the Company and our products. For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the Securities and Exchange Commission, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.

EX-99.7 8 exhibit_99-7.htm EXHIBIT 99.7

Exhibit 99.7

The NICE ‘Adapt Before You Have To’ Roadshow to Visit Six Cities Across the US

Leaders in the field to discuss adaptive workforce engagement and management practices that

optimize customer experience and enterprise effectiveness

Hoboken, N.J., January 16, 2018 – NICE (Nasdaq: NICE) today announced its upcoming “Adapt Before You Have To” roadshow, bringing the latest in practical guidance and thought leadership on workforce management and employee engagement to six US cities from 20 February to 8 March 2018.

The series of interactive sessions focuses on adapting workforce engagement and management practices to meet changing customer needs and defined business goals. The roadshow speakers highlight practical results that include exceptional customer experience, improved employee retention and seamless process effectiveness.

The NICE “Adapt Before You Have To” roadshow features Pamela Jett, an accomplished communications and employee engagement consultant and published author. She describes her first-hand experiences of how organizations using NICE Adaptive Workforce Optimization (AWFO) and NICE Employee Engagement Management (EEM) have been able to effectively adapt to market changes and customer expectations.

Pamela Jett, who has spent over two decades studying the impact of communication on employee engagement and workforce optimization, is trusted by major brands and managers around the globe to provide insight into keeping engagement high and turnover low. With an emphasis on practical application, her “words matter” approach gives leaders tools they can use immediately to build relationships and empower those around them.

In addition, “Adapt Before You Have To” includes NICE Product Marketing Manager Yohai West discussing the advantages of personalizing workforce management using NICE AWFO. In a session entitled “MAP Your Workforce to Provide Frictionless Customer Experience”, he will demonstrate how adaptive analytics ensures employees remain skilled, motivated and knowledgeable, so that customers consistently enjoy positive experiences.

The program also comprises a session entitled “How to Keep Employee Retention Up and Churn Down”, in which NICE Senior Product Marketing Manager Paul Chance explains how to leverage the intuitive behaviors of employees in their everyday digital interactions to increase engagement. This includes providing greater independence in setting shifts, using familiar interactive tools such as mobile apps, and more, all of which enable companies to regularly exceed employee and customer expectations.

The NICE “Adapt Before You Have To” roadshow will take place at the following locations and times:

Detroit, Michigan, on February 20^th, from 8:30am to 2:00pm

Salt Lake City, Utah, on February 21^st, from 8:30am to 12:00pm

Columbus, Ohio, on February 22^nd, from 8:30am to 2:00pm

Tampa, Florida, on March 6^th, from 8:30am to 12:00pm

Atlanta, Georgia, on March 7^th, from 8:30am to 12:00pm

Boston, Massachusetts, on March 8^th, from 8:30am to 12:00pm

NICE has made admission to the roadshow program free of charge. However, advanced registration is required as seats are limited. The full “Adapt Before You Have To” detailed agenda, locations and registration form can be accessed here: http://info.nice.com/Q1MultiCityRoadshow_Registration.html.

About NICE

Corporate Media Contact

Christopher Irwin-Dudek, 201-561-4442, chris.irwin-dudek@nice.com

Investors

Marty Cohen, +1 551 256 5354, ir@nice.com, ET

Yisca Erez +972 9 775 3798, ir@nice.com, CET

Forward-Looking Statements

This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. In some cases, such forward-looking statements can be identified by terms such as believe, expect, may, will, intend, project, plan, estimate or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of the global economic environment on the Company’s customer base (particularly financial services firms) potentially impacting our business and financial condition; competition; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; and the effect of newly enacted or modified laws, regulation or standards on the Company and our products. For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the Securities and Exchange Commission, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.

EX-99.8 9 exhibit_99-8.htm EXHIBIT 99.8

Exhibit 99.8

NICE inContact CXone Further Expands SMS Functionality with Textel

to Improve Customer Experience

Textel SMS Offers Multiple Conversation Capabilities with Seamless Text Application

Salt Lake City – January 17, 2018 – NICE inContact, a NICE (Nasdaq:NICE) business today announced that Textel (textel.net) is integrating its SMS application into NICE inContact CXone^TM, the world’s #1 cloud customer experience platform. Companies using CXone can further their SMS offering to address the growing need to more customer service channels.

Textel provides businesses the opportunity to text with their customers using their existing business phone number, extending the SMS capability of CXone by adding two-way SMS functionality and toll-free mass texting.

NICE inContact customers will benefit from Textel’s SMS and customer experience solutions by enabling:

Seamless integration into the existing NICE inContact interface

Convenient use of toll free numbers for rapid deployment of outbound text campaigns

Easy management of multiple conversations simultaneously and allows customers to initiate and open a support ticket by sending an SMS message

Textel further simplifies tasks like checking on a status of an order, sending a mass update, scheduling appointments, or resetting a password, through CXone, enhancing the customer experience journey.

“Textel is excited for this partnership with NICE inContact and being part of CXexchange,” said James Diel, CEO of Textel “Our technology helps brands easily connect with their customers via the preferred medium of text. Texting significantly lowers call volumes, increases Net Promoter and Customer Service Index (CSI) scores as well as generates leads. Textel is now proudly integrated with CXone.”

DEVone offers partners broad tools and resources to enable them to create new applications on CXone, including extensive documentation and support, and access to an online developer community. Companies interested in how Textel’s application works with CXone can visit CXexchange to learn more about the application and read reviews. CXexchange is a centralized, state-of-the-art marketplace for developers to market and sell their CXone-based applications.

“Today’s mobile customers look for the convenience of text messaging instead of phone calls for simple customer service requests,” The customer experience includes much more than voice interactions,” said Paul Jarman, CEO of NICE inContact. “With Textel’s SMS functionality NICE inContact customers can improve customer experience by providing service for customers via two-way text or proactive text notifications. We welcome Textel as part of the CXexchange marketplace.”

About NICE inContact

NICE inContact Media Contact

Cheryl Andrus, +1 801 320 3646, cheryl.andrus@incontact.com

Investors

Marty Cohen, +1 551 256 5354, ir@nice.com, ET

Yisca Erez +972 9 775 3798, ir@nice.com, CET

Forward-Looking Statements

EX-99.9 10 exhibit_99-9.htm EXHIBIT 99.9

Exhibit 99.9

NICE COMPASS Automated Call Extraction Capability Speeds Response

to Financial Regulatory Requests

As investigation requests from regulators become more frequent and increasingly far reaching,

NICE COMPASS helps FSOs avoid fines by adhering to mandated response times

Hoboken, N.J. – January 18, 2018 – As regulations become more prescriptive around the need to answer regulator requests for information, financial services organizations (FSOs) are increasingly required to provide investigation data within mandated time periods, or risk fines. MiFID II, Dodd-Frank and FX Global Code of Conduct are not only placing greater demands on FSOs to accurately record large volumes of trade conversations, they also mandate that FSOs provide this information in a more timely manner, in some cases within a mandated 72-hour period. To help FSOs adhere to this strict requirement, NICE (Nasdaq: NICE), a leading provider of financial communication compliance and trade reconstruction solutions, has added an Automated Call Extraction capability to its NICE COMPASS solution suite.

Investigation requests from regulators are becoming broader, more frequent, and increasingly far reaching. New regulations, such as MiFID II, will only add to the workload for FSO compliance managers in the United Kingdom, Europe, and the U.S. Compounding this, regulators can demand that FSOs turn over tens or even hundreds of thousands of calls, spanning many months or years, on a moment’s notice. FSOs must respond to these requests within mandated time periods, or risk punitive fines and reputational damage.

As regulatory investigation requests continue to rise, the manual data extraction methods commonly employed by FSOs will no longer be viable. Today, most FSOs rely on cumbersome data extraction methods that are both time-consuming and prone to error. Furthermore, if a trader works in multiple locations, recordings could be stored in different systems that aren’t easily accessible. By the time a compliance manager extracts the required recordings, there’s little time left to review and verify the records before turning them over to the regulator. This puts the FSO at risk of providing wrong information, too much information, or incomplete information.

“Regulations are placing tremendous demands on FSOs to do more, faster, with existing resources, and these demands will only compound with new regulations like MiFID II,” said Chris Wooten, Executive Vice President, NICE. “NICE COMPASS’ Automated Call Extraction helps FSOs automate extraction of high volumes of recorded voice trading communications, so they can respond to regulatory requests within mandated time periods.”

NICE COMPASS’ Automated Call Extraction, which can be easily layered on top of the NICE Trading Recorder (NTR), provides a secure, auditable solution for responding to complex regulator requests, especially those involving large volumes of voice trading communications. Compliance managers can quickly and easily find, retrieve and export all relevant conversations for a compliance investigation, by submitting one query, even if the communications were captured on different recorders at different locations, over extended periods of time. Voice recordings can be extracted in a fraction of the time, giving compliance managers ample time to review and verify data before responding to the regulator.

NICE COMPASS’ Automated Call Extraction Capability can support highly complex and large investigations, enabling millions of recordings to be downloaded in a single day, with no impact on active recording. A compliance manager simply builds a query within the NICE COMPASS Automated Call Extraction application and is later notified when the job is done. Voice recordings are automatically decrypted and downloaded in a standard, playable format, along with associated call metadata.

FSO compliance and information technology executives and managers interested in learning more are invited to attend a complimentary webinar on Automating Call Extractions for Regulatory Investigations on February 8 at 10 am EST / 15:00 GMT. Register online at www.HolisticSurveillance.com/Webinars.

NICE COMPASS, together with NICE Trading Recording (NTR), provides a comprehensive solution for recording all communications (front office and back office, fixed and mobile), and for assuring complete compliance with financial regulations. Most of the world's leading banks rely on the NTR solution for reliable communications recording for turrets, desk phones, mobile phones, and Unified Communications platforms. NICE COMPASS and NTR are part of NICE's comprehensive suite of compliance solutions for the financial services industry.

About NICE

Corporate Media Contact

Cindy Morgan-Olson, +1-551-256-5202, cindy.morgan-olson@niceactimize.com

Investors

Marty Cohen, +1 551 256 5354, ir@nice.com, ET

Yisca Erez +972 9 775 3798, ir@nice.com, CET

Forward-Looking Statements

This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Wooten, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the Company). In some cases, such forward-looking statements can be identified by terms such as believe, expect, may, will, intend, project, plan, estimate or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of the global economic environment on the Company's customer base (particularly financial services firms) potentially impacting our business and financial condition; competition; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; and the effect of newly enacted or modified laws, regulation or standards on the Company and our products. For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the Securities and Exchange Commission, including the Company's Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.

EX-99 11 exhibit_100-0.htm EXHIBIT 100.0

Exhibit 100.0

NICE inContact Announces CXone Agent for Salesforce -- Adding

Integrated Workforce Optimization to Unified Desktop

NICE inContact CXone Agent for Salesforce will increase contact center agent

productivity and satisfaction with easy access to scheduling, quality evaluations and coaching features

SALT LAKE CITY and SAN FRANCISCO – January 22, 2018 – NICE inContact, a NICE (NASDAQ: NICE) business today announced the availability of Workforce Optimization (WFO) functionality available with NICE inContact CXone Agent for Salesforce on the Salesforce AppExchange. In addition to the comprehensive contact center controls and customer information displayed on a single, unified screen, agents can now easily access crucial WFO features within the same application.

Since the CXone interface is embedded within the Salesforce platform, agents no longer have to navigate multiple screens or logins, —resulting in faster response times and reducing call duration. Scheduling features include viewing current schedules, submitting and managing time off requests, schedule bidding and notifications for scheduling changes and time off approvals. Agents can also view quality evaluations and assigned coaching packages for individual feedback and areas for improvement, as well as self-guided training.

“Everyone and everything is getting smarter and more connected than ever before, and companies are looking to transform the way they connect with customers, partners and employees,” said Kori O’Brien, SVP, ISV Sales, Salesforce. “By leveraging the power of the Salesforce Platform, NICE inContact provides customers with an exciting new way to increase agent productivity and job satisfaction with built-in workforce optimization features.”

The latest version of CXone Agent for Salesforce brings together NICE inContact CXone Omnichannel Routing and Workforce Optimization to create a better customer and agent experience. The application is part of the NICE inContact CXone platform that empowers organizations to provide an exceptional customer experience by acting smarter and responding faster to ever-changing consumer expectations. To meet the needs of organizations of all sizes, CXone combines omnichannel routing, workforce optimization, analytics, automation and artificial intelligence (AI)—all on an open cloud foundation.

“Companies looking to improve agent satisfaction and productivity can now get an improved agent experience in Salesforce by adding CXone Agent for Salesforce,” said Paul Jarman, CEO of NICE inContact. “The integrated cloud solution can be up and running quickly with plug and play deployment for companies using Salesforce Sales Cloud or Service Cloud. With one unified agent desktop, contact center agents have what they need to do their job without having to switch back and forth between applications.”

NICE inContact CXone Agent for Salesforce enables contact center agents to handle omnichannel interactions in a consolidated interface, while skills-based routing ensures customers are routed to the best-qualified agent to handle their request regardless of channel. NICE inContact CXone Agent for Salesforce is available now on the AppExchange.

About Salesforce AppExchange

Salesforce AppExchange, the world’s leading enterprise cloud marketplace, empowers companies to sell, service, market and engage in entirely new ways. With more than 4,000 solutions, 5 million customer installs and 70,000 peer reviews, it is the most comprehensive source of cloud, mobile, social, IoT, analytics and artificial intelligence technologies for businesses.

Salesforce, AppExchange and others are among the trademarks of salesforce.com, inc.

About NICE inContact
NICE inContact, www.niceincontact.com, is a cloud contact center software leader offering a cutting-edge cloud customer experience platform. NICE inContact CXone™ combines best-in-class Omnichannel Routing, Workforce Optimization, Analytics, Automation and Artificial Intelligence on an Open Cloud Foundation. NICE inContact’s solution empowers organizations to provide exceptional customer experiences by acting smarter and responding faster to consumer expectations. NICE inContact’s DEVone developer program is the industry’s largest partner ecosystem, providing applications from partner companies on the CXexchange marketplace that are designed to integrate with CXone.

NICE inContact is recognized as a market leader by IDC, Frost & Sullivan, Ovum and DMG, and is part of NICE, the leading provider of cloud and on-premises enterprise software, serving customers in more than 25,000 organizations and 150 countries, including over 85 of the Fortune 100 companies. www.nice.com

Corporate Media Contact
Cheryl Andrus, +1 801 320 3646, cheryl.andrus@niceincontact.com

Investors
Marty Cohen, +1 551 256 5354, ir@nice.com, ET
Yisca Erez +972 9 775 3798, ir@nice.com, CET

EX-99 12 exhibit_100-1.htm EXHIBIT 100.1

Exhibit 100.1

NICE Actimize Recognized As Anti-Financial Crime Platform

Market Leader in Ovum’s Decision Matrix Report With

Highest Score Average Across Its Three Key Areas

NICE Actimize excelled as number one in the Market Leaders-Technology

category ranking for transaction fraud prevention providers as well as ranking number one

for its integrated anti-financial crime focus.

Hoboken, NJ, January 23, 2017 – NICE Actimize, a NICE (Nasdaq: NICE) business, has been recognized by Ovum as the Anti-Financial Crime Platform category leader in its recent report, “Ovum Decision Matrix: Selecting an Anti-Financial Crime Solution, 2017–18.” According to Ovum, NICE Actimize received the highest total average score across the report’s three primary areas: technology, execution, and market impact. Ovum is a leading independent global analyst and consulting company.

The key characteristic separating the Leaders category from the Challengers category in the Ovum report was a consistently strong all-round performance in offering financial institutions enterprise-wide platform coverage. In other areas of the Decision Matrix report, NICE Actimize also excelled as number one in the Market Leaders-Technology category ranking transaction fraud prevention providers, as well as ranking number one for its integrated anti-financial crime focus.

According to the report, NICE Actimize's Enterprise Risk Case Manager (ERCM) is one of the leading anti-financial crime platforms available in the market. The report states that the solution provides strong all-around coverage across the full range of core capabilities. Fully scalable, the ERCM suite offers financial services organizations of all sizes market-leading capabilities, both for enhancing existing systems and for net-new deployments. Ovum recommends that banks short-list NICE Actimize's Enterprise Risk Case Manager when searching for a competitive anti-financial crime platform solution.

The report also stated that NICE Actimize has a strong set of case management and reporting capabilities, including its Tuning Insights and Visual Analytics Insight packs, which provide a high degree of customizable experience. With real-time data access, these interactive dashboards provide advanced data visualization, supporting financial institutions in their reporting, investigation, and model-refining tasks. Ovum also noted NICE Actimize's anti-money laundering suite of solutions, include STAR and FATCA Compliance modules which provide purpose-built out-of-the-box capabilities for regulatory filing and compliance management.

Daniel Mayo, Chief Analyst, Financial Services Technology, Ovum

“NICE Actimize demonstrated a clear innovation strategy, aimed at focusing its R&D on improving its platform's capabilities, such as further integrating machine-learning capabilities into its modules. With some major releases coming up shortly in its pipeline, NICE Actimize's ERCM is one of the leading anti-financial crime platforms available in the market.”

Joe Friscia, President, NICE Actimize

"NICE Actimize continues to provide industry-leading solutions that enable organizations to better operationalize financial crime fighting across many channels, as we advance our vision of Autonomous Financial Crime Management and its strong focus on intelligent automation and making more effective use of data and personnel,” said Joe Friscia, president of NICE Actimize. “We thank the analyst team at Ovum for recognizing our significant experience and innovation, and the importance we place on supporting our global customer base.”

NICE Actimize recently announced its Autonomous Financial Crime Management (AFCM), an advanced technology management approach that will enable financial services organizations to mitigate and control financial crime and compliance risks better, faster and earlier while significantly reducing cost. Leveraging its deep domain knowledge in financial crime, NICE Actimize’s AFCM merges innovative technologies such as machine learning, advanced analytics and automation, onto a single specialized financial crime platform.

About Ovum

Ovum is a market-leading research and consulting firm focused on helping digital service providers and their technology partners thrive in the connected digital economy. Through its 150 analysts and consultants worldwide, it offers expert analysis and strategic insight across the IT, telecoms, and media industries. Founded in 1985, Ovum has one of the most experienced analyst teams in the industry and is a respected source of guidance for business leaders, CIOs, vendors, service providers, and regulators looking for comprehensive, accurate, and insightful market data, research, and consulting. With 23 offices across six continents, Ovum offers a truly global perspective on technology, communications and media markets. Ovum provides clients with insight, including workflow tools, forecasts, surveys, market assessments, technology audits, and opinion.

Ovum is part of the Business Intelligence Division of Informa plc, a leading business intelligence, academic publishing, knowledge and events group listed on the London Stock Exchange.

About NICE Actimize

NICE Actimize is the largest and broadest provider of financial crime, risk and compliance solutions for regional and global financial institutions, as well as government regulators. Consistently ranked as number one in the space, NICE Actimize experts apply innovative technology to protect institutions and safeguard consumers and investors assets by identifying financial crime, preventing fraud and providing regulatory compliance. The company provides real-time, cross-channel fraud prevention, anti-money laundering detection, and trading surveillance solutions that address such concerns as payment fraud, cybercrime, sanctions monitoring, market abuse, customer due diligence and insider trading. Find us at www.niceactimize.com, @NICE_Actimize or Nasdaq: NICE.

About NICE

NICE (Nasdaq:NICE) is the world’s leading provider of both cloud and on-premises enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and unstructured data. NICE helps organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, are using NICE solutions. www.nice.com.

Corporate Media Contact:

Cindy Morgan-Olson, +1-551-256-5000, NICE Actimize, cindy.morgan-olson@niceactimize.com

Investors:

Marty Cohen, +1 551 256 5354, ir@nice.com, ET

Yisca Erez, +972-9-775-3798, ir@nice.com, CET

Forward-Looking Statements

This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Friscia and Mr. Mayo are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the Company). In some cases, such forward-looking statements can be identified by terms such as believe, expect, may, will, intend, project, plan, estimate or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of the global economic environment on the Company’s customer base (particularly financial services firms) potentially impacting our business and financial condition; competition; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; and the effect of newly enacted or modified laws, regulation or standards on the Company and our products. For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the Securities and Exchange Commission, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.

EX-99 13 exhibit_100-2.htm EXHIBIT 100.2

Exhibit 100.2

NICE Contact Center Customers Win Four Industry Awards

The ECCCA results highlight the role of NICE solutions in providing operational effectiveness, market-

leading innovation, and optimal customer experience

Hoboken, N.J., January 24, 2018 – NICE (Nasdaq:NICE) is pleased to announce that four of its contact center customers received four separate honors at the European Contact Centre and Customer Service Awards (ECCCSA) ceremony in London. The winners, along with the NICE solutions they implemented, were recognized for outstanding successes in the categories of Operational Effectiveness, Innovation and Technology, and Customer Experience.

Over 1,100 guests attended the 17th annual ECCCSA ceremony, with entries from a record 17 countries all across Europe. Highly regarded for its robust judging process, and as the largest and longest running award series of its kind, the ECCCSAs “recognize organizations that are leading the way in delivering exceptional service to the customer” in the customer contact center industry, according to the organizers.

EE Ltd., the largest and most advanced digital communications company in the United Kingdom, was also recognized for “Most Effective Improvement Strategy”, receiving the Bronze Award. The company adopted NICE’s best-in-class solutions to unify workflow processes, integrating robust tools for sophisticated customer interaction analytics.

In addition, EE also won the Bronze Award for the “Best Voice of Customer Initiative”, which goes to organizations that “successfully implemented a robust model for collecting and analyzing Voice of the Customer data.” With the refined insight NICE Analytics provide into customer interactions, EE agents and their team leaders were able to effectively preempt serious customer complaints at an ever earlier stage and increase operational compliance.

Another NICE customer, Garanti Bank, was similarly recognized, receiving a Highly Commended certificate from the ECCCSA judges for “Best Voice of Customer Initiative”.

Finally, the Bronze Award for “Best Innovation in Customer Service” went to akinika Debt Recovery Ltd. With this award, ECCCSA “recognizes innovative new ideas and developments that have enabled organizations to meet the needs of their customers more effectively.” As part of a strategy to improve service and customer satisfaction, akinika adopted NICE Nexidia Analytics to provide in-depth feedback and guidance for its frontline agents through a unique, in-house quality assurance framework.

“Winning an ECCCSA this year was not easy,” according to Ann-Marie Stagg, Chair of Judges for ECCCSA. “The robust face-to-face judging process was carried out by judges who are very experienced and recognized across our industry. And each entry was judged through a two-stage process, which included both panel presentations and site judging visits.”

John O’Hara, President NICE EMEA:

“We are very pleased to learn that our clients have received the well-earned ECCCSAs. The organizations using our market-leading contact center solutions, as recognized in the awards process, have enjoyed efficiency gains, improved their customer experience, and made better business decisions thanks to maximum data capture and deep-dive analytics. These results clearly demonstrate the advantages of partnering with a leader in the industry like NICE, which is able to ensure actionability across all aspects of workforce performance, as we reinvent customer service to the benefit of our clients.”

About NICE

Corporate Media Contact

Christopher Irwin-Dudek + 201 561 4442, chris.irwin-dudek@nice.com

Investors

Marty Cohen, +1 551 256 5354, ir@nice.com, ET

Yisca Erez +972 9 775 3798, ir@nice.com, CET

Forward-Looking Statements

This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. O’Hara, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the Company). In some cases, such forward-looking statements can be identified by terms such as believe, expect, may, will, intend, project, plan, estimate or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of the global economic environment on the Company’s customer base (particularly financial services firms) potentially impacting our business and financial condition; competition; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; and the effect of newly enacted or modified laws, regulation or standards on the Company and our products. For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the Securities and Exchange Commission, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.

EX-99 14 exhibit_100-3.htm EXHIBIT 100.3

Exhibit 100.3

NICE Actimize Chosen by Bank of Communications to Implement

Anti-Money Laundering Financial Crime Solutions Strategy

The implementation will first launch Suspicious Activity Monitoring

followed by other key anti-money laundering capabilities

Hoboken, N.J., January 25, 2018 – NICE Actimize, a NICE (Nasdaq:NICE) business and the industry's largest and broadest provider of a single financial crime, risk, and compliance software platform for the financial services industry has been selected by Bank of Communications Co. Ltd., New York, which operates as a branch of Bank of Communications Co., Ltd. China, to implement a unified financial crime platform initially focused on strengthened anti-money laundering and customer due diligence capabilities. The implementation will include NICE Actimize’s Suspicious Activity Monitoring (SAM) for correspondent and wholesale banking, Customer Due Diligence (CDD) and Watch List Filtering solutions. The institution’s parent company, based in Shanghai, is ranked as China’s fifth largest financial institution.

Bank of Communications New York chose NICE Actimize’s competitive offerings in Transaction Monitoring, Customer Due Diligence and Watchlist Filtering, due to its deep industry experience, strong vision, and continued investment and commitment to AML technologies. NICE Actimize’s functionality for CDD supports the complete lifecycle assessment and re-assessment of customer risk as part of Know Your Customer (KYC) regulatory requirements including complex beneficial ownership structures.

“This New York branch of a major Chinese financial services organization is an important addition to the NICE Actimize financial crime fighting family, while demonstrating our continued support of regulated international branch banks who have recently been the focus of local regulators. This strategic win for NICE Actimize demonstrates the strength and accessibility of our AML solutions suite for financial institutions of all types and geographies,” said Joe Friscia, President, NICE Actimize.

By addressing such complexities as changing criminal abuses of the financial system, regulatory requirements, high personnel costs, and dramatic shifts in technology, NICE Actimize’s recently-announced Autonomous Financial Crime Management approach represents a tectonic shift in unifying and mitigating risk through targeted utilization of big data, advanced analytics everywhere, artificial intelligence and robotic process automation which in concert reduce reputational risk and handle these issues more effectively. Autonomous Financial Crime Management also streamlines and creates more productive use of personnel, therefore improving an organization’s operational effectiveness and business readiness.

For further information on NICE Actimize’s integrated anti-money laundering solutions, please click here.

About Bank of Communications

Bank of Communications (BoCom) was founded in 1908 and is one of the note-issuing banks with the longest history in modern China. Bank of Communications is the 5^th largest Chinese bank and 22^nd largest bank in the world with 232 domestic branches and 20 overseas entities in 16 countries including New York Branch and San Francisco Branch in U.S. In 2016 BoCom was honored “Top 500 Global Companies” for the eighth consecutive year and was ranked No. 153 in terms of revenue by FORTUNE. It was ranked No. 13 among the global top 1,000 banks in terms of Tier-1 Capital rated by The Banker.

About NICE Actimize

About NICE

Corporate Media Contact

Cindy Morgan-Olson, +1-551-256-5000, NICE Actimize, cindy.morgan-olson@niceactimize.com

Investors:

Marty Cohen, +1 551 256 5354, ir@nice.com, ET

Yisca Erez, +972-9-775-3798, ir@nice.com, CET

Forward-Looking Statements

This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Friscia are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the Company). In some cases, such forward-looking statements can be identified by terms such as believe, expect, may, will, intend, project, plan, estimate or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of the global economic environment on the Company’s customer base (particularly financial services firms) potentially impacting our business and financial condition; competition; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; and the effect of newly enacted or modified laws, regulation or standards on the Company and our products. For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the Securities and Exchange Commission, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.

EX-99 15 exhibit_100-4.htm EXHIBIT 100.4

Exhibit 100.4

Lightico Joins NICE inContact DEVone Program with New Mobile

Collaboration Tools to Accelerate the Sales Experience

Lightico offers advanced tools to make mobile digital interactions between contact

center agents and consumers faster and more convenient

Salt Lake City, January 29, 2018 – NICE inContact, a NICE (Nasdaq: NICE) business, today announced that Lightico now provides its Sales Impact Platform, a real-time mobile collaboration application, on CXexchange, the most extensive technology ecosystem currently available in the customer experience market. Lightico provides digital contracting and identity verification for companies using CXone by allowing phone agents to seamlessly add in-call tools like real-time finger-eSigning, media sharing, instant identification collection, smart document creation/completion & instant, and PCI-compliant payment collection.

NICE inContact customers will benefit from Lightico’s application on CXexchange by accelerating sales-critical activities in real-time directly from mobile phones by enabling:

Effortless collection of customer documentation & ID in real time – no more cumbersome scanning, emailing and faxing

Immediate eSignatures on documents simply from a customer’s mobile phone – no more endless chasing customers.

In-call sharing of videos and images to collaborate with customers while speaking with them on the phone – no more imagining or redirecting to distracting websites.

“Lightico is excited for this partnership with NICE inContact and being part of CXexchange,” said Zviki Ben Ishay, Lightico CEO and Co-Founder. “Our technology helps customers efficiently and effectively sell an increasingly hard to reach user base that has gone mobile. And now, we are thrilled to be integrated with CXone.”

“With CXone as a unified cloud platform, contact centers can innovate and customize the customer experience using applications and extensions from our partners,” said Paul Jarman, CEO of NICE inContact. “Offering Lightico’s mobile tools like eSignatures gives companies more ways to differentiate the all-important moments during sales transactions with their customers. We welcome Lightico as part of the CXexchange marketplace.”

About NICE inContact

NICE inContact is the cloud contact center software leader with the world’s No. 1 cloud customer experience platform. NICE inContact CXone™ combines best-in-class Omnichannel Routing, Workforce Optimization, Analytics, Automation and Artificial Intelligence on an Open Cloud Foundation. NICE inContact’s solution empowers organizations to provide exceptional customer experiences by acting smarter and responding faster to consumer expectations. NICE inContact’s DEVone developer program is the industry’s largest partner ecosystem, providing applications from partner companies on the CXexchange marketplace that are designed to integrate with CXone. NICE inContact is recognized as a market leader by Gartner, Ovum, IDC, Frost & Sullivan, and DMG. www.niceincontact.com

NICE inContact is part of NICE (Nasdaq: NICE), the world’s leading provider of both cloud and on-premises enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and unstructured data. NICE helps organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, are using NICE solutions. www.nice.com.

Corporate Media Contact

Cheryl Andrus, +1 801 320 3646, cheryl.andrus@niceincontact.com

Investors

Marty Cohen, +1 551 256 5354, ir@nice.com, ET

Yisca Erez +972 9 775 3798, ir@nice.com, CET

Forward-Looking Statements

This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Paul Jarman are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the Company). In some cases, such forward-looking statements can be identified by terms such as believe, expect, may, will, intend, project, plan, estimate or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of the global economic environment on the Company’s customer base (particularly financial services firms) potentially impacting our business and financial condition; competition; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; and the effect of newly enacted or modified laws, regulation or standards on the Company and our products. For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the Securities and Exchange Commission, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.

EX-99 16 exhibit_100-5.htm EXHIBIT 100.5

Exhibit 100.5

NICE Wins TMC Awards for Innovation and Excellence in Unified Communications

Dual Accolades Recognize NICE Robotic Process Automation and NICE Quality Central for

Technology Leadership and Commitment to Unparalleled Quality

Hoboken, N.J., January 31, 2018 – NICE (Nasdaq: NICE) today announced that TMC, a global integrated media company, has presented NICE with awards in two categories. NICE Robotic Process Automation (RPA) won the 2017 TMC Labs Innovation award, while NICE Quality Central™ received the 2017 Unified Communications Excellence Award.

NICE Robotic Process Automation (RPA) is unique in the marketplace for including Artificial Intelligence in an integrated way. The solution comprises attended automation providing real-time process guidance to the human workforce with advanced capabilities to navigate the complexities of the desktop environment. The proprietary RPA platform and technology distinctively delivers seamless integration of desktop (attended), RPA (unattended), and cognitive automation within a single offering. As a global leader of process optimization solutions, NICE RPA offers a complete process optimization solution for organizations on the journey to digital transformation which is a key goal for companies today.

NICE Quality Central™, a next generation enterprise quality management solution, unifies all omnichannel data from any source into a single application to provide a more holistic view of both the customer and agent journey. As a standalone application, it operates and updates independently from any recording platform providing customers with rapid value. NICE Quality Central™ has the flexibility to automate and customize all quality processes from interaction selection to feedback to deliver greater efficiency. Its dashboards and robust reporting capabilities provide actionable insights that improve agent engagement and customer satisfaction.

Miki Migdal, President of the NICE Enterprise Product Group said “We’re honored that TMC has recognized NICE Robotic Process Automation and NICE Quality Central™ for their innovative, market leading technology as well as our commitment to excellence. These awards are a testament to our continued efforts in finding novel ways to deliver value to our customers. We look forward to continue bringing the next wave of cutting edge cognitive automation and quality management solutions to the market.”

“It gives me great pleasure to present NICE with the TMC Labs Innovation Award for their Robotic Process Automation solution as well as the Unified Communications Excellence Award for their Quality Management offering. These awards represent their team’s dedication to addressing the real needs of the marketplace,” said Rich Tehrani, CEO, TMC. “It’s inspiring to see such commitment to excellence and innovation, and we’re happy to recognize these outstanding achievements with TMC awards.”

About NICE

Corporate Media Contact

Christopher Irwin-Dudek, 201-561-4442, chris.irwin-dudek@nice.com

Investors

Marty Cohen, +1 551 256 5354, ir@nice.com, ET

Yisca Erez +972 9 775 3798, ir@nice.com, CET

Forward-Looking Statements

This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Migdal, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the Company). In some cases, such forward-looking statements can be identified by terms such as believe, expect, may, will, intend, project, plan, estimate or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of the global economic environment on the Company’s customer base (particularly financial services firms) potentially impacting our business and financial condition; competition; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; and the effect of newly enacted or modified laws, regulation or standards on the Company and our products. For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the Securities and Exchange Commission, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.