Document

0001003935-21-000012.txt : 20210804 0001003935-21-000012.hdr.sgml : 20210804 20210804060442 ACCESSION NUMBER: 0001003935-21-000012 CONFORMED SUBMISSION TYPE: 6-K PUBLIC DOCUMENT COUNT: 6 CONFORMED PERIOD OF REPORT: 20210731 FILED AS OF DATE: 20210804 DATE AS OF CHANGE: 20210804 FILER: COMPANY DATA: COMPANY CONFORMED NAME: NICE Ltd. CENTRAL INDEX KEY: 0001003935 STANDARD INDUSTRIAL CLASSIFICATION: SERVICES-PREPACKAGED SOFTWARE [7372] IRS NUMBER: 000000000 FISCAL YEAR END: 1231 FILING VALUES: FORM TYPE: 6-K SEC ACT: 1934 Act SEC FILE NUMBER: 000-27466 FILM NUMBER: 211142189 BUSINESS ADDRESS: STREET 1: 13 ZARCHIN STREET STREET 2: P.O.B. 690 CITY: RA'ANANA STATE: L3 ZIP: 43107 BUSINESS PHONE: 972-9-775-3777 MAIL ADDRESS: STREET 1: 13 ZARCHIN STREET STREET 2: P.O.B. 690 CITY: RA'ANANA STATE: L3 ZIP: 43107 FORMER COMPANY: FORMER CONFORMED NAME: NICE SYSTEMS LTD DATE OF NAME CHANGE: 19951122 6-K 1 securitiesandexchangecommi.htm 6-K Document

SECURITIES AND EXCHANGE COMMISSION

WASHINGTON, D.C. 20549

FORM 6-K

REPORT OF FOREIGN PRIVATE ISSUER

PURSUANT TO RULE 13A-16 OR 15D-16 OF

THE SECURITIES EXCHANGE ACT OF 1934

For the month of July 2021 (Report No. 1)

Commission File Number: 0-27466

NICE LTD.

(Translation of Registrant's Name into English)

13 Zarchin Street, P.O. Box 690, Ra'anana, Israel

(Address of Principal Executive Offices)

Indicate by check mark whether the registrant files or will file annual reports under cover of Form 20-F or Form 40-F.

Form 20-F ☒Form 40-F ☐

Indicate by check mark if the registrant is submitting the Form 6-K in paper as permitted by Regulation S-T Rule 101(b)(1): ____

Indicate by check mark if the registrant is submitting the Form 6-K in paper as permitted by Regulation S-T Rule 101(b)(7): ____

CONTENTS

This Report on Form 6-K of NICE consists of the following documents, which are attached hereto and incorporated by reference herein:

99.1 NICE Redefines Proactive Conversational AI for Digital Experiences With CXone SmartReach, Dated July 7, 2021.

99.2 NICE Selected as the Financial Services Finalist in 2021Microsoft Partner of the Year Award Program, Dated July 8, 2021.

99.3 NICE Brings Its Certified Capture and Archiving Technology for Microsoft Teams to Law Enforcement and Criminal Justice Agencies, Dated July 13, 2021.

99.4 NICE Receives Highest Scores Across All Four Use Cases in 2021 Gartner Critical Capabilities for Workforce Engagement Management, Dated July 19, 2021.

99.5 NICE and RapidSOS Enter into Strategic Partnership to Deliver Data-Driven Incident Reconstruction and Insights to 911 Centers, Dated July 22, 2021.

SIGNATURES

Pursuant to the requirements of the Securities Exchange Act of 1934, the Registrant has duly caused this Report to be signed on its behalf by the undersigned, thereunto duly authorized.


			NICE LTD.

			Name: /s/ Tali Mirsky
			Title: Corporate VP, General Counsel and Corporate Secretary

			Dated: August 4, 2021

EXHIBIT INDEX

This Report on Form 6-K of NICE consists of the following documents, which are attached hereto and incorporated by reference herein:

99.1 NICE Redefines Proactive Conversational AI for Digital Experiences With CXone SmartReach, Dated July 7, 2021.

99.2 NICE Selected as the Financial Services Finalist in 2021Microsoft Partner of the Year Award Program, Dated July 8, 2021.

99.3 NICE Brings Its Certified Capture and Archiving Technology for Microsoft Teams to Law Enforcement and Criminal Justice Agencies, Dated July 13, 2021.

99.4 NICE Receives Highest Scores Across All Four Use Cases in 2021 Gartner Critical Capabilities for Workforce Engagement Management, Dated July 19, 2021.

99.5 NICE and RapidSOS Enter into Strategic Partnership to Deliver Data-Driven Incident Reconstruction and Insights to 911 Centers, Dated July 22, 2021.

EX-99.1 2 a9911.htm EX-99.1 Document

Exhibit 99.1

NICE Redefines Proactive Conversational AI for Digital Experiences With CXone SmartReach

With the addition of CXone SmartReach, NICE is delivering the industry’s most comprehensive integrated suite for digitally fluent customer service

Hoboken, N.J., July 7, 2021 – NICE (NASDAQ: NICE), today announced the launch of CXone SmartReach following the acquisition of ContactEngine, the leader in proactive conversational AI. CXone SmartReach is a comprehensive artificial intelligence (AI) powered solution that enables organizations to have proactive, multi-day, asynchronous conversations – interacting with customers through their channels of choice even before they reach out for service. ContactEngine AI manages intelligent conversations, transforming the efficiency and costs of operations, and revolutionizing customer experience.

NICE is reinventing next-gen smart digital experiences, proactively connecting consumers in innovative ways across their digital journeys. Powered by Enlighten AI, CXone, the world’s leading cloud CX platform, now natively combines digital and self-service, meeting customers across all their needs events – before requesting service, upon initial service-query search and during interactive service sessions – all seamlessly connected.

CXone is the industry’s only true next-gen digital customer engagement platform, delivering proactive service on consumers’ preferred channels, based on intelligent AI conversations.

“We are entering a new era of expectations for the Experience Generation, where demands are shifting how digital service is delivered,” said Paul Jarman, NICE CXone CEO. “Organizations need to reinvent digital service from a reactive approach to consumers’ needs - to a proactive personal touch in their digital channel of choice. With the addition of CXone SmartReach to our already comprehensive suite of CX solutions, we are helping companies initiate intelligent conversations with customers, taking digital CX to the next level.”

About NICE

NICE (Nasdaq: NICE) is the world’s leading provider of both cloud and on-premises enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and unstructured data. NICE helps organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, are using NICE solutions. www.nice.com.

Corporate Media Contact

Christopher Irwin-Dudek, +1 201 561 4442, chris.irwin-dudek@nice.com ET

Investors

Marty Cohen, +1 551 256 5354, ir@nice.com, ET

Omri Arens, +972 3 763 0127, ir@nice.com, CET

Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of NICE’s marks, please see: www.nice.com/nice-trademarks.

Forward-Looking Statements

This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Jarman, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the “Company”). In some cases, such forward-looking statements can be identified by terms such as “believe,” “expect,” “seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,” “plan,” “estimate,” or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of changes in economic and business conditions, including as a result of the COVID-19 pandemic; competition; successful execution of the Company’s growth strategy; success and growth of the Company’s cloud Software-as-a-Service business; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; the Company’s dependency on third-party cloud computing platform providers, hosting facilities and service partners;, cyber security attacks or other security breaches against the Company; the effect of newly enacted or modified laws, regulation or standards on the Company and our products and various other factors and uncertainties discussed in our filings with the U.S. Securities and Exchange Commission (the “SEC”). For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the SEC, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.

EX-99.2 3 a9921.htm EX-99.2 Document

Exhibit 99.2

NICE Selected as the Financial Services Finalist in 2021

Microsoft Partner of the Year Award Program

NICE honored for demonstrating excellence in innovation and implementation of customer

solutions addressing financial services

Hoboken, N.J., July 8, 2021 — NICE (Nasdaq: NICE) today announced it has been selected as the financial services finalist in the 2021 Microsoft Partner of the Year Award Program. NICE was chosen from among a global field of 4,400 top Microsoft partners for its innovation and excellence in delivering digital transformation solutions for financial services firms based on Microsoft technology.

“As more financial services firms turn to Microsoft Teams and Azure to digitally transform customer experiences and business operations, they still need to be mindful of global regulations around capturing these interactions,” said Chris Wooten, Executive Vice President, NICE. “As one of the first companies to offer a certified capture solution for Microsoft Teams, hosted in Microsoft Azure, NICE addresses this challenge. NICE is providing financial services firms with a framework for digital transformation success, enabling firms to communicate and collaborate with customers in new ways and deliver exceptional experiences in a compliant manner. As a leader in the financial services arena, we are honored to have been selected from among thousands of nominations for this prestigious award, and look forward to working with Microsoft on new innovations in the future.”

The Microsoft Partner of the Year Awards acknowledge outstanding successes and innovations by partners in over 100 countries and in a wide variety of categories, including partner competencies, cloud to edge technologies, entrepreneurial spirit and social impact. Award recipients are selected in a variety of categories based on their commitment to customers, the impact of their solutions, and their exemplary use of Microsoft technologies.

“I am honored to announce the winners and finalists of the 2021 Microsoft Partner of the Year Awards,” said Rodney Clark, corporate vice president, Global Partner Solutions, Channel Sales and Channel Chief, Microsoft. “These remarkable partners have displayed a deep commitment to building world-class solutions for customers—from cloud-to-edge—and represent some of the best and brightest our ecosystem has to offer.”

About NICE

Corporate Media Contact:

Cindy Morgan-Olson, +1 646 408 5896, cindy.morgan-olson@niceactimize.com, ET

Investors

Marty Cohen, +1 551 256 5354, ir@nice.com, ET

Omri Arens, +972 3 763 0127, ir@nice.com, CET

Forward-Looking Statements

This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Wooten, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the “Company”). In some cases, such forward-looking statements can be identified by terms such as “believe,” “expect,” “seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,” “plan,” “estimate,” or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of changes in economic and business conditions, including as a result of the COVID-19 pandemic; competition; successful execution of the Company’s growth strategy; success and growth of the Company’s cloud Software-as-a-Service business; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; the Company’s dependency on third-party cloud computing platform providers, hosting facilities and service partners;, cyber security attacks or other security breaches against the Company; the effect of newly enacted or modified laws, regulation or standards on the Company and our products and various other factors and uncertainties discussed in our filings with the U.S. Securities and Exchange Commission (the “SEC”). For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the SEC, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.

EX-99.3 4 a9931.htm EX-99.3 Document

Exhibit 99.3

NICE Brings Its Certified Capture and Archiving Technology for Microsoft Teams to Law Enforcement and Criminal Justice Agencies

NICE’s Capture and Archiving solution for Teams will fulfill a vital role as police and criminal justice agencies digitally transform to improve collaboration and support flexible working and virtual hearings

Hoboken, N.J., July 13, 2021 – NICE (Nasdaq: NICE) today announced, as part of its collaboration with Microsoft, that it is extending its certified Capture and Archiving Technology for Teams to law enforcement and criminal justice agencies to support their adoption of Teams for improved collaboration, flexible working and virtual hearings. Using the NICE Capture and Archiving solution for Teams, police departments, prosecutors’ offices and courts can now capture and archive all interactions on the Teams platform, including voice, video, chat, and screen and document sharing, for preservation of evidence and future review.

Chris Wooten, Executive Vice President, NICE, stated, “During the pandemic, Microsoft Teams was instrumental in enabling safer work environments through social distancing and virtualized operations. Law enforcement and criminal justice agencies have also embraced Teams for its ability to improve collaboration, work mobility and productivity, and provide better service to communities. As more agencies turn to Teams to fuel their digital transformation, they need a way to capture and archive these interactions. This is where our proven Capture and Archiving solution for Teams, the first solution certified for Teams, fulfills a vital role.”

Hugh Eaton, VP, Worldwide Government Industry, Microsoft stated, “As the world in which law enforcement and criminal justice agencies operate continues to evolve, agencies need better platforms to connect and collaborate. Microsoft Teams is fueling this digital transformation and helping everyone on the criminal justice continuum work more efficiently together to fight crime. We look forward to working with NICE to extend its NICE Capture and Archiving solution for Teams into these new environments.”

NICE’s Capture and Archiving Solution for Teams Captures Vital Communications

Offered as a Software-as-a-Service (SaaS) solution in Microsoft Azure, or as an on-premise or hybrid solution, the NICE Capture and Archiving solution for Teams automatically captures and archives all modalities of Teams communications – audio, video, screenshare, chat, and document sharing – to ensure they’re always available for evidentiary purposes or review. The solution also features a record-on-demand feature, enabling agencies to start/stop recording for users where full-time capture is unnecessary or prohibited.

Archived Teams communications are enriched with metadata for fast, easy searching and retrieval. For example, agencies can search by phone number, calling/called party, interaction type, modality name, meeting name, participants and more. Optional transcription as a service lets agencies search for hidden phrases and words within audio recordings. Agencies can specify retention policies for specific types of calls and retain what they need for as long as they need it, or mark calls for legal hold so they can’t be overwritten or deleted.

The NICE Capture and Archiving solution for Teams can record a variety of scenarios including interviews with suspects in custody, along with presented exhibits, videos, photos, and other shared materials. The solution also captures voice calls, conference calls, chats, and video calls made by officers in the field, who are communicating on mobile data units or other mobile devices. Additionally, the solution eliminates jurisdictional blind spots by capturing communications between collaborating agencies and also preserves Teams communications for remote workers, administrative departments and specialized units (e.g. narcotics, investigations, crime analysis, etc.). It can also be used during virtual court hearings to capture testimony via Teams video conferencing, along with evidence, documents, audio clips and other presented materials.

For more information on the NICE Capture and Archiving solution for Teams, email PSInfo@NICE.com.

About NICE Public Safety

With over 3,000 customers and 30 years’ experience, NICE delivers end-to-end digital transformation, improved collaboration, efficiency and cost-savings to all types of public safety and criminal justice agencies, from emergency communications centers and police departments to prosecutors and courts. Our Evidencentral platform (which includes NICE Inform, NICE Investigate and NICE Justice) features an ecosystem of integrated technologies that bring data together to improve incident response, accelerate investigations, streamline evidence sharing and disclosure, and keep communities and citizens safer.

About NICE

Corporate Media Contact

Christopher Irwin-Dudek, +1 201 561 4442, chris.irwin-dudek@nice.com, ET

Investors

Marty Cohen, +1 551 256 5354, ir@nice.com, ET

Omri Arens, +972 3 763 0127, ir@nice.com, CET

Forward-Looking Statements

This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Wooten, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the “Company”). In some cases, such forward-looking statements can be identified by terms such as “believe,” “expect,” “seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,” “plan,” “estimate,” or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of changes in economic and business conditions, including as a result of the COVID-19 pandemic; competition; successful execution of the Company’s growth strategy; success and growth of the Company’s cloud Software-as-a-Service business; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; the Company’s dependency on third-party cloud computing platform providers, hosting facilities and service partners;, cyber security attacks or other security breaches against the Company; the effect of newly enacted or modified laws, regulation or standards on the Company and our products and various other factors and uncertainties discussed in our filings with the U.S. Securities and Exchange Commission (the “SEC”). For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the SEC, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.

EX-99.4 5 a9941.htm EX-99.4 Document

Exhibit 99.4

NICE Receives Highest Scores Across All Four Use Cases in 2021 Gartner Critical Capabilities for Workforce Engagement Management

Hoboken, N.J., July 19, 2021 – NICE (Nasdaq: NICE) today announced that it has received the highest scores in each of the four use cases among vendors evaluated in the 2021 Gartner Critical Capabilities for Workforce Engagement Management research report. The company scored more than 4.2 out of 5 in all four use cases, including Information Access (4.24/5), Process Efficiency (4.22/5), Customer Intelligence (4.28/5), and Intelligent Dialogue (4.23/5).

NICE’s WEM solutions, of which CXone is a centric part, are based on a native cloud platform and infused with advanced artificial intelligence (AI) capabilities to enable customer service organizations to gain continuous visibility into employee performance using desktop analytics, empower agents with gamification, facilitate compliance and proactively identify regulation or data security violations – all aimed at empowering the workforce with a smart approach.

Earlier this year, the company launched Agile WEM, which allows organizations to virtually connect the workforce under one roof to sustain high employee engagement in today’s work-from-anywhere reality. Recognizing the need for agility, the Agile WEM solution helps organizations motivate, guide and inspire employees while staying ready to rapidly adapt and respond to changing business needs.

“The heartbeat of every contact center is its employees, said Paul Jarman, NICE CXone. “They are the driving force behind customer satisfaction, and so it is imperative for any company desiring brand loyalty to first ensure agent engagement. Our ongoing recognition in the Gartner Critical Capabilities for Workforce Engagement Management reports, I believe, is a testament to our steadfast commitment to innovation and to powering smart solutions that not only help businesses build a company culture that employees value, but also increase efficiency and improve operations.”

NICE advanced portfolio of WEM solutions includes NICE Workforce Management (WFM), NICE Performance Management (NPM), NICE Employee Engagement Management (EEM), NICE Quality Central, NICE Back Office Proficiency Essentials and Workforce Management as well as NICE Sales Performance Management. A central part of NICE’s WEM solutions suite is CXone, a unified, enterprise-grade platform based on an open cloud foundation that lets contact centers be agile by innovating rapidly, scaling securely, deploying quickly, and enabling the delivery of next-gen, digitally fluent experiences to customers and employees globally.

Gartner, Critical Capabilities for Workforce Engagement Management, Jim Davies, Jim Robinson, Kim Dans, Mark Dauigoy, 26 April 2021. Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

About NICE

Corporate Media Contact

Christopher Irwin-Dudek, +1 201 561 4442, chris.irwin-dudek@nice.com, ET

Investors

Marty Cohen, +1 551 256 5354, ir@nice.com, ET

Omri Arens, +972 3 763 0127, ir@nice.com, CET

Forward-Looking Statements

EX-99.5 6 a9951.htm EX-99.5 Document

Exhibit 99.5

NICE and RapidSOS Enter into Strategic Partnership to Deliver Data-Driven Incident Reconstruction and Insights to 911 Centers

NICE partners with RapidSOS to provide Emergency Communication Centers with a single system of record

for RapidSOS data and intelligent dashboards to measure performance

Hoboken, N.J., July 22, 2021 – NICE (Nasdaq: NICE) and RapidSOS today announced that the two companies have entered into a strategic partnership to deliver data-driven incident reconstruction and insights to 911 emergency communication centers (ECCs). As a RapidSOS Ready partner, NICE has integrated its NICE Inform Elite solution with the RapidSOS emergency response data platform and deployed the integrated solution at multiple 911 centers. The integrated solution enhances the value of RapidSOS by providing a means for 911 centers to capture, store and analyze RapidSOS data.

Offered as a complementary solution to Emergency Communications Centers (ECCs), RapidSOS’s emergency response data platform links life-saving data from 350M+ connected devices, apps, and profiles, to over 5,000 ECCs, streamlining incident handling for over 150 million emergencies annually. However, after incidents occur, the focus invariably shifts to understanding what happened and why, for evidentiary purposes and for performance improvement. Answers to these questions can be found in data, but today this data resides in a myriad of systems.

Through its partnership with RapidSOS and its NICE Inform Elite integration with other systems (Computer Aided Dispatch, 911 telephony, radio, QA, recording), NICE provides ECCs with:

•A single system of record and repository for all types of incident information, including 911 calls, radio, text to 911, workstation screens and now data from the RapidSOS platform. With the RapidSOS partnership, a supervisor is able to visually search for captured emergency calls on a map based on their precise location, view comprehensive incident timelines, and even visualize the movement of 911 callers, while simultaneously listening to calls.

•Intelligent performance dashboards that automatically aggregate and analyze all types of incident information, including data from the RapidSOS Platform, to help ECCs understand what’s happening in the ECC in real-time, and who or what is or isn’t performing, and why. Supervisors can evaluate how effectively telecommunicators are using RapidSOS data to deliver life-saving services and emergency response. For example, the dashboards highlight how long it’s taking to answer, enter, and dispatch calls, and how much time is elapsing before first responders arrive on the scene. Having access to this information, ECCs can train and coach telecommunicators, and refine processes as needed.

Chris Wooten, Executive Vice President, NICE, stated, “Just as RapidSOS is bringing innovation to emergency response, NICE is digitally transforming how ECCs collect, manage and make sense of incident data. We’re excited to partner with RapidSOS to provide data-driven insights to 911 centers to help them deliver the highest levels of service to citizens.”

Karin Marquez, Senior Director of Public Safety, RapidSOS, stated, “As ECCs move into a next-gen world, technology is opening up new avenues for accessing and sharing data. As we discover new ways to leverage data to improve emergency response, we’re also looking forward to partnering with NICE to create more value for our mutual customers and enable them to benefit from RapidSOS data in other ways.”

NICE and RapidSOS will be showcasing their integrated solution at the upcoming National Emergency Number Association (NENA) conference, July 24-29 in Columbus, Ohio in the NICE and RapidSOS booths (1701 and 1823, respectively).

To learn more:

•Visit the NICE website by clicking here.

•Email PSInfo@NICE.com for more information.

•Register to attend a webinar on August 3: Rethinking 911 Emergency Response & Incident Reconstruction.

About RapidSOS

In partnership with public safety, RapidSOS has created the world’s first emergency response data platform that securely links life-saving data from 350M+ connected devices directly to emergency and services and first responders. Through the platform, RapidSOS provides intelligent data that supports over 5,000 Emergency Communications Centers worldwide, across 150 million emergencies annually. Together with innovative companies certified as RapidSOS Ready, RapidSOS is supporting first responders in saving millions of lives annually. Companies become RapidSOS Ready when they integrate their data with 911 through the RapidSOS emergency response data platform. To learn more about RapidSOS’ technology that’s protecting lives, visit www.rapidsos.com.

About NICE Public Safety

About NICE

customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, are using NICE solutions. www.nice.com.

Corporate Media Contact

Christopher Irwin-Dudek, +1 201 561 4442, chris.irwin-dudek@nice.com, ET

Investors

Marty Cohen, +1 551 256 5354, ir@nice.com, ET

Omri Arens, +972 3 763 0127, ir@nice.com, CET

Forward-Looking Statements

This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Wooten, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the “Company”). In some cases, such forward-looking statements can be identified by terms such as “believe,” “expect,” “seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,” “plan,” “estimate,” or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of changes in economic and business conditions, including as a result of the COVID-19 pandemic; competition; successful execution of the Company’s growth strategy; success and growth of the Company’s cloud Software-as-a-Service business; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; the Company’s dependency on third-party cloud computing platform providers, hosting facilities and service partners;, cyber security attacks or other security breaches against the Company; the effect of newly enacted or modified laws, regulation or standards on the Company and our products and various other factors and uncertainties discussed in our filings with the U.S. Securities and Exchange Commission (the “SEC”). For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the SEC, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.