Document

0001003935-21-000010.txt : 20210707 0001003935-21-000010.hdr.sgml : 20210707 20210707082745 ACCESSION NUMBER: 0001003935-21-000010 CONFORMED SUBMISSION TYPE: 6-K PUBLIC DOCUMENT COUNT: 11 CONFORMED PERIOD OF REPORT: 20210630 FILED AS OF DATE: 20210707 DATE AS OF CHANGE: 20210707 FILER: COMPANY DATA: COMPANY CONFORMED NAME: NICE Ltd. CENTRAL INDEX KEY: 0001003935 STANDARD INDUSTRIAL CLASSIFICATION: SERVICES-PREPACKAGED SOFTWARE [7372] IRS NUMBER: 000000000 FISCAL YEAR END: 1231 FILING VALUES: FORM TYPE: 6-K SEC ACT: 1934 Act SEC FILE NUMBER: 000-27466 FILM NUMBER: 211076273 BUSINESS ADDRESS: STREET 1: 13 ZARCHIN STREET STREET 2: P.O.B. 690 CITY: RA'ANANA STATE: L3 ZIP: 43107 BUSINESS PHONE: 972-9-775-3777 MAIL ADDRESS: STREET 1: 13 ZARCHIN STREET STREET 2: P.O.B. 690 CITY: RA'ANANA STATE: L3 ZIP: 43107 FORMER COMPANY: FORMER CONFORMED NAME: NICE SYSTEMS LTD DATE OF NAME CHANGE: 19951122 6-K 1 securitiesandexchangecommi.htm 6-K Document

SECURITIES AND EXCHANGE COMMISSION

WASHINGTON, D.C. 20549

FORM 6-K

REPORT OF FOREIGN PRIVATE ISSUER

PURSUANT TO RULE 13A-16 OR 15D-16 OF

THE SECURITIES EXCHANGE ACT OF 1934

For the month of June 2021 (Report No. 1)

Commission File Number: 0-27466

NICE LTD.

(Translation of Registrant's Name into English)

13 Zarchin Street, P.O. Box 690, Ra'anana, Israel

(Address of Principal Executive Offices)

Indicate by check mark whether the registrant files or will file annual reports under cover of Form 20-F or Form 40-F.

Form 20-F Form 40-F

Indicate by check mark if the registrant is submitting the Form 6-K in paper as permitted by Regulation S-T Rule 101(b)(1): ____

Indicate by check mark if the registrant is submitting the Form 6-K in paper as permitted by Regulation S-T Rule 101(b)(7): ____

CONTENTS

This Report on Form 6-K of NICE consists of the following documents, which are attached hereto and incorporated by reference herein:

99.1 NICE Actimize Announces ENGAGE LIVE, the Industry’s Largest Virtual Financial Crime Event Featuring Three Keynotes by Renowned Global Talent, Dated June 2, 2021.

99.2 Leicestershire Police Deploys NICE Investigate to Streamline Digital Evidence Sharing and Improve Cross-Agency Collaboration, Dated June 3, 2021.

99.3 NICE Actimize Named “Best Compliance” Technology Provider by 2021 WealthBriefing European Awards, Dated June 14, 2021.

99.4 NICE Introduces First-of-its-Kind AI Solution for Voice of the Customer to Prevent Customer Churn and Reduce Costly Repeat Calls, Dated June 15, 2021.

99.5 Philadelphia Selects NICE Inform Elite for New 911 Center to Ensure Highest Levels of Service to Public and First Responders, Dated June 17, 2021.

99.6 NICE Actimize SURVEIL-X Named “Best Regulatory Alert Management Solution” in 2021 Europe RegTech Insight Awards, Dated June 21, 2021.

99.7 NICE Receives Best Compliance and Reporting Markets Choice Award 2021 for its NTR-X Cloud-Ready Financial Communications Suite, Dated June 23, 2021.

99.8 NICE Actimize Wins FTF Innovation Award for Best Financial Crime Surveillance Technology and its SURVEIL-X Holistic Conduct Risk Surveillance Solution, Dated June 28, 2021.

99.9 BMO Global Asset Management (EMEA) Deploys NICE Cloud Compliance Recording for Microsoft Teams to Support Remote Workforce and Full Agility, Dated June 29, 2021.

99.10 NICE Sets the Standard for Responsible Design and Deployment of AI-Powered Robots by Unveiling its Robo-Ethical Framework, Dated June 30, 2021.

SIGNATURES

Pursuant to the requirements of the Securities Exchange Act of 1934, the Registrant has duly caused this Report to be signed on its behalf by the undersigned, thereunto duly authorized.


			NICE LTD.

			Name: /s/ Tali Mirsky
			Title: Corporate VP, General Counsel and Corporate Secretary

			Dated: July 7, 2021

EXHIBIT INDEX

This Report on Form 6-K of NICE consists of the following documents, which are attached hereto and incorporated by reference herein:

99.1 NICE Actimize Announces ENGAGE LIVE, the Industry’s Largest Virtual Financial Crime Event Featuring Three Keynotes by Renowned Global Talent, Dated June 2, 2021.

99.2 Leicestershire Police Deploys NICE Investigate to Streamline Digital Evidence Sharing and Improve Cross-Agency Collaboration, Dated June 3, 2021.

99.3 NICE Actimize Named “Best Compliance” Technology Provider by 2021 WealthBriefing European Awards, Dated June 14, 2021.

99.4 NICE Introduces First-of-its-Kind AI Solution for Voice of the Customer to Prevent Customer Churn and Reduce Costly Repeat Calls, Dated June 15, 2021.

99.5 Philadelphia Selects NICE Inform Elite for New 911 Center to Ensure Highest Levels of Service to Public and First Responders, Dated June 17, 2021.

99.6 NICE Actimize SURVEIL-X Named “Best Regulatory Alert Management Solution” in 2021 Europe RegTech Insight Awards, Dated June 21, 2021.

99.7 NICE Receives Best Compliance and Reporting Markets Choice Award 2021 for its NTR-X Cloud-Ready Financial Communications Suite, Dated June 23, 2021.

99.8 NICE Actimize Wins FTF Innovation Award for Best Financial Crime Surveillance Technology and its SURVEIL-X Holistic Conduct Risk Surveillance Solution, Dated June 28, 2021.

99.9 BMO Global Asset Management (EMEA) Deploys NICE Cloud Compliance Recording for Microsoft Teams to Support Remote Workforce and Full Agility, Dated June 29, 2021.

99.10 NICE Sets the Standard for Responsible Design and Deployment of AI-Powered Robots by Unveiling its Robo-Ethical Framework, Dated June 30, 2021.

EX-99.1 2 a991.htm EX-99.1 Document

Exhibit 99.1

NICE Actimize Announces ENGAGE LIVE, the Industry’s Largest

Virtual Financial Crime Event Featuring Three Keynotes by Renowned Global Talent

Financial services subject matter experts will provide exclusive insights on addressing digital acceleration with advanced AI, intelligent data and more in the fight against financial crime

Hoboken, N.J., June 2, 2021 – NICE Actimize, a business of NICE (Nasdaq: NICE) Hoboken, N.J., June 2, 2021 – NICE Actimize, a business of NICE (Nasdaq: NICE) today launched ENGAGE LIVE, the financial crime industry’s largest virtual customer event of the year. Featuring an agenda packed with transformative ideas, strategies and insights across six tracks and 36 sessions, ENGAGE LIVE is designed to inform and inspire financial crime risk professionals at every level. To be held on June 9-10, more than 1,000 industry peers will join this complimentary event and participate in its informative sessions, cutting-edge demo stations, live video chats with NICE Actimize experts, exciting keynotes and networking opportunities.

ENGAGE LIVE covers the widest range of topics related to financial crime risk management, with tracks dedicated to anti-money laundering, enterprise fraud and authentication management, financial markets compliance, case management and technology and more. Click here to learn more and to register for this industry-leading financial crime event.

Three outstanding keynote speakers will appear at ENGAGE LIVE, sharing their personal perspectives on their success and fascinating careers. Knocking the first day of ENGAGE LIVE right out of the park will be the renowned Derek Jeter, Miami Marlins CEO, Entrepreneur, Philanthropist and National Baseball Hall of Fame Inductee. As a player, he served his entire 20-year career with the New York Yankees, and emerged a 14-time baseball All Star and a 5-time World Series champion. He was elected to the Baseball Hall of Fame in his first year of eligibility in 2020, and will officially be inducted into the Hall of Fame this coming July.

Speaking to the ENGAGE LIVE audience on June 10, is Brian Krebs, leading cybercrime journalist and New York Times best-selling author. Krebs, a seasoned investigative journalist, has dedicated his career to uncovering a particularly dark corner of the Internet and is widely recognized by security experts and criminals alike as the preeminent authority on cybercriminal syndicates and their tools. On his popular security blog, KrebsOnSecurity.com, he exposes information that can’t be found anywhere else, shedding light on the digital underground and dangerous activities of profit-seeking cybercriminals. Formerly with The Washington Post, Krebs is probably best known for breaking stories on high-profile data breaches. Krebs has been featured on leading media outlets, including 60 Minutes, CNN, FOX, ABC News, and in the Wall Street Journal, Forbes, and Bloomberg's BusinessWeek.

On June 10, Robert Mazur, one of the world’s leading authorities on money laundering techniques and author of “The Infiltrator”, a memoir about his undercover life as a high level money launderer, will wrap up ENGAGE LIVE with a “fireside chat” Q&A. Mazur’s accomplishments include a highly successful 27-year career as a U.S. federal agent and 17 years of private sector work as an expert witness, consultant and investigator for both defense counsel and governments. The only undercover agent in the world to have infiltrated so deeply into the inner circle of financial crime, he’s seen how the system works from the inside.

Craig Costigan, CEO, NICE Actimize, Craig Costigan, CEO, NICE Actimize, said, “With the rise in digital acceleration and ever-evolving financial crime threats, the industry has had to adapt quickly. ENGAGE LIVE will offer important insights and strategies to attacking these challenges, bringing value to our customers looking to integrate the latest innovations in sophisticated AI, advanced analytics, and data intelligence into their operations. We look forward to welcoming everyone to the financial crime industry’s largest virtual customer event.”

For further information on the NICE Actimize ENGAGE LIVE and its agenda, please click here.

About NICE Actimize

NICE Actimize is the largest and broadest provider of financial crime, risk and compliance solutions for regional and global financial institutions, as well as government regulators. Consistently ranked as number one in the space, NICE Actimize experts apply innovative technology to protect institutions and safeguard consumers and investors assets by identifying financial crime, preventing fraud and providing regulatory compliance. The company provides real-time, cross-channel fraud prevention, anti-money laundering detection, and trading surveillance solutions that address such concerns as payment fraud, cybercrime, sanctions monitoring, market abuse, customer due diligence and insider trading. Find us at www.niceactimize.com, @NICE_Actimize or Nasdaq: NICE.

About NICE

NICE (Nasdaq: NICE) is the world’s leading provider of both cloud and on-premises enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and unstructured data. NICE helps organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, are using NICE solutions. www.nice.com.

Corporate Media Contact:

Cindy Morgan-Olson, +1-646-408-5896, cindy.morgan-olson@niceactimize.com, ET

Investors:

Marty Cohen, +1 551 256 5354, ir@nice.com, ET

Trademark Note:

NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of NICE’s marks, please see: www.nice.com/nice-trademarks.

Forward-Looking Statements

This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Costigan, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the “Company”). In some cases, such forward-looking statements can be identified by terms such as “believe,” “expect,” “seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,” “plan,” “estimate,” or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of changes in economic and business conditions, including as a result of the COVID-19 pandemic; competition; successful execution of the Company’s growth strategy; success and growth of the Company’s cloud Software-as-a-Service business; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; the Company’s dependency on third-party cloud computing platform providers, hosting facilities and service partners;, cyber security attacks or other security breaches against the Company; the effect of newly enacted or modified laws, regulation or standards on the Company and our products and various other factors and uncertainties discussed in our filings with the U.S. Securities and Exchange Commission (the “SEC”). For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the SEC, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.

EX-99.2 3 a992.htm EX-99.2 Document

Exhibit 99.2

Leicestershire Police Deploys NICE Investigate to Streamline Digital Evidence Sharing and Improve Cross-Agency Collaboration

NICE Investigate improves collaboration on joint investigations with neighboring forces through

automated collection and electronic sharing of digital evidence

Hoboken, N.J., June 3, 2021 – NICE (Nasdaq: NICE) today announced that the United Kingdom’s Leicestershire Police is deploying the NICE Investigate Digital Investigation and Digital Evidence Management solution across its force of 1,800 officers, following a successful pilot test. Leicestershire Police will use NICE Investigate to digitally transform processes around collecting, analyzing and sharing evidence, to drive improved efficiency, time savings, cross-agency collaboration and better justice outcomes.

“NICE Investigate has exceeded our expectations,” said Allan Graham, Project Manager for Leicestershire Police. “Prior to having NICE Investigate, getting body worn video and CCTV footage to the Crown Prosecution Service fast enough to obtain a remand decision was simply not possible. We had to copy evidence onto CDs, DVDs, and USB drives and then hand-deliver those materials. Increased wait times meant suspects were often bailed or released under investigation before they could be charged. With new national requirements now mandating that all digital evidence be shared electronically, NICE Investigate has helped us forge a better way forward.”

Chris Wooten, Executive Vice President, NICE, stated, “Police forces around the world are turning to digital transformation solutions like NICE Investigate, not just to save money and time, but also to improve justice outcomes and ensure safer communities. We applaud Leicestershire Police for taking this big step forward and setting an example for other forces to follow within their own practices.”

As a one-stop solution for digital evidence management, NICE Investigate improves operational efficiency by enabling investigators to collect evidence through a single login. NICE Investigate automatically pulls evidence from the force’s NicheRMS Records Management System, STORM Command and Control system and Body Worn Video system, into an electronic case folder. Investigators simply log on to NICE Investigate where their evidence is waiting. Officers involved in the pilot reported significant efficiency gains and time savings.

NICE Investigate also improves collaboration on joint investigations with neighboring forces through the automated collection and electronic sharing of digital evidence. As an example, Leicestershire Police cited a case involving CCTV video. Instead of driving to the crime location, securing the video, making a copy of it and then physically transporting it to the other force, investigators were able to complete the entire end-to-end process of securing and sharing the video from their desks within half an hour.

NICE Investigate is currently being used by more than 50,000 investigators and police officers around the world.

To learn more about the NICE Investigate Digital Evidence Management solution:

•Visit the NICE website by clicking here.

•Email PSInfo@NICE.com for more information.

About Leicestershire Police

Leicestershire Police and its 1,800 officers are responsible for providing a policing service to the people of Leicester, Leicestershire and Rutland. The force covers an area of over 2,500 square kilometres and serves a population in excess of one million.

About NICE

Corporate Media Contact

Christopher Irwin-Dudek, +1 201-561-4442, chris.irwin-dudek@nice.com, ET

Investors

Marty Cohen, +1 551 256 5354, ir@nice.com, ET

Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of NICE’s marks, please see: www.nice.com/nice-trademarks.

Forward-Looking Statements

timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; the Company’s dependency on third-party cloud computing platform providers, hosting facilities and service partners;, cyber security attacks or other security breaches against the Company; the effect of newly enacted or modified laws, regulation or standards on the Company and our products and various other factors and uncertainties discussed in our filings with the U.S. Securities and Exchange Commission (the “SEC”). For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the SEC, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.

EX-99.3 4 a993.htm EX-99.3 Document

Exhibit 99.3

NICE Actimize Named “Best Compliance” Technology Provider by 2021 WealthBriefing European Awards

NICE Actimize uses AI and advanced analytics across anti-money laundering and surveillance so customers achieve the true benefits of intelligent automation

Hoboken, N.J, June 14, 2021 – NICE Actimize, a NICE (NASDAQ: NICE) business, was named “Best Compliance” technology solutions provider by WealthBriefing European Awards 2021. Sponsored by WealthBriefing, a publication of Clearview Financial Media and a leading global provider of business intelligence in the private banking and wealth management space, the program rewards achievement, top class performance, and innovation.

As judged by an expert panel drawn from the wealth management industry and members of its editorial team, NICE Actimize emerged as the 2021 Compliance Winner in supporting wealth advisors and asset managers through the successful implementation of its anti-money laundering and holistic surveillance solutions offerings. NICE Actimize has successfully applied cloud, artificial intelligence and advanced analytics to solving the Wealth Management market segment’s critical needs.

NICE Actimize provides a complete set of end-to-end financial crime and compliance solutions for wealth management organizations, offering a full range of capabilities that include KYC/CDD, transaction monitoring, and sanctions screening, in addition to the industry’s broadest range of trade and communications surveillance solutions in support of wealth advisors.

“By automating onboarding through oversight and supervision of KYC, and ongoing monitoring of account activity, our anti-money laundering and surveillance solutions protect customers’ accounts and firms’ reputations while cutting down on resource drain and operational cost,” said Craig Costigan, CEO, NICE Actimize. “We thank the expert panel of judges for their acknowledgment of our Wealth Management solutions.”

A market leader in Anti-Money Laundering, NICE Actimize continues to make significant investments across its integrated AML suite, with a focus on further incorporating artificial intelligence into all coverage areas so customers achieve the true benefits of machine learning and intelligent automation which include better detection, more efficient operations and reduced cost of compliance. NICE Actimize’s Autonomous Anti-Money Laundering Solutions Suite, powered by X-Sight AI, consists of Suspicious Activity Monitoring, KYC-Customer Due Diligence, CTR Processing and Automation, and WL-X Risk Screening.

Recently, NICE Actimize launched SURVEIL-X Suitability for Wealth and Insurance, a comprehensive AI-powered surveillance and suitability solution that builds on the capabilities of NICE Actimize’s industry-leading SURVEIL-X Holistic Conduct Surveillance suite. Already adopted by a number of leading global financial services organizations, SURVEIL-X Suitability combines communications surveillance, sales practices & suitability, and Regulation Best Interest (Reg BI) surveillance in a single, integrated cloud-native platform.

•For more information on NICE Actimize’s anti-money laundering solutions, please click here.

•For more information on NICE Actimize’s SURVEIL-X solutions, please click here.

About NICE Actimize

NICE Actimize is the largest and broadest provider of financial crime, risk and compliance solutions for regional and global financial institutions, as well as government regulators. Consistently ranked as number one in the space, NICE Actimize experts apply innovative technology to protect institutions and safeguard consumers’ and investors’ assets by identifying financial crime, preventing fraud and providing regulatory compliance. The company provides real-time, cross-channel fraud prevention, anti-money laundering detection, and trading surveillance solutions that address such concerns as payment fraud, cybercrime, sanctions monitoring, market abuse, customer due diligence and insider trading. Find us at www.niceactimize.com, @NICE_Actimize or Nasdaq: NICE.

About NICE

Corporate Media Contact:

Cindy Morgan-Olson, +1 646 408 5896, cindy.morgan-olson@niceactimize.com

Investors:

Marty Cohen, +1 551 256 5354, ir@nice.com, ET

Omri Arens, +972 3 763 0127, ir@nice.com, CET

Forward-Looking Statements

This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Costigan are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the “Company”). In some cases, such forward-looking statements can be identified by terms such as “believe,” “expect,” “seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,” “plan,” “estimate,” or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of changes in economic and business conditions, including as a result of the COVID-19 pandemic; competition; successful execution of the Company’s growth strategy; success and growth of the Company’s cloud Software-as-a-Service business; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; the Company’s dependency on third-party cloud computing platform providers, hosting facilities and service partners;, cyber security attacks or other security breaches against the Company; the effect of newly enacted or modified laws, regulation or standards on the Company and our products and various other factors and uncertainties discussed in our filings with the U.S. Securities and Exchange Commission (the “SEC”). For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the SEC, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.

EX-99.4 5 a994.htm EX-99.4 Document

Exhibit 99.4

NICE Introduces First-of-its-Kind AI Solution for Voice of the Customer to Prevent Customer Churn and Reduce Costly Repeat Calls

NICE Enlighten AI Feedback powers agile real-time action with hyper-personalized surveys to quickly resolve customer issues

Hoboken, N.J., June 15, 2021 – NICE (Nasdaq: NICE) today announced another NICE Enlighten AI breakthrough innovation – the infusion of AI with NICE Satmetrix Voice of the Customer. NICE Enlighten AI Feedback powers organizations to identify and then turn at-risk customers into loyal net promoters by automating and deploying real-time hyper-personalized, contextual, conversational surveys at scale. Enlighten AI Feedback vastly expands closed loop efforts, quickly resolves customer issues, and prevents churn – all while preventing costly repeat calls from unsatisfied customers.

Contact center leaders are charged with improving satisfaction and loyalty while increasing operational efficiencies, but they lack the right tools to take agile action with at-risk customers – especially high value customers – to efficiently and quickly resolve their issues. Enlighten AI Feedback addresses this by expanding upon NICE Satmetrix Voice of the Customer using out-of-the-box AI models to proactively achieve even higher levels of customer satisfaction and loyalty with reduced time and effort, and increased accuracy – at enterprise scale.

“Today, firms learn causes of customer churn after losing their clientele. Modern contact centers don’t need to pay such a high price of frustrating or losing their clientele. Contact centers using AI capabilities achieve 2.3x greater improvement in first contact resolution rates, 3.5x greater annual increase in customer satisfaction rates, and an 11.5x greater annual improvement (decrease) in service costs,” said Omer Minkara, Aberdeen Vice President & Principal Analyst.

New consumer habits and new journeys rooted in our digital environment are here to stay. As a result, consumers are reaching out to contact centers for more reasons than ever before – during online research, while making purchases, with post purchase inquiries, and for renewal. And, consumers are interacting in more channels than ever before – including online chat, text, and social messaging, in addition to voice and email.

According to a recent NICE survey, 92% of contact center decision makers saw increased interaction volume. Further, NICE saw in 2020 a 100% year-over-year increase in its customers’ digital interactions volume. Today’s digital first customers can voice their dissatisfaction to potentially millions in just seconds, and switch brands with one simple swipe. Customer loyalty has never been more tenuous. In fact, 84% of consumers say they are likely to switch brands after one bad customer service experience. That’s why it’s more important than ever that organizations of all sizes empower customer service with an AI-powered holistic Voice of the Customer program - to boost satisfaction, enhance loyalty, and reduce churn while creating impactful experiences that protect and differentiate their brand.

Enlighten AI Feedback, the infusion of Enlighten AI with NICE Satmetrix Voice of the Customer:

•Listens to and interprets 100% of interactions to transform subjective behaviors into objective insights without bias, using no human effort.

•Eliminates the need for human listening to understand agent performance and identify customer churn threats while providing more precise information.

•Based on the context of the interaction, deploys real-time hyper-personalized, contextual, conversational surveys that expand closed loop efforts to improve customer satisfaction and increase lifetime value.

•Uses pre-trained models that drive proactive, predictive, and prescriptive action to improve the operational efficiency of closed loop efforts at scale.

•Accelerates agile actions to resolve customer issues and prevent churn.

“Enlighten AI Feedback is yet another market-first offering from NICE that demonstrates our continued commitment to infusing AI and automation across our complete portfolio,” said Barry Cooper, President, NICE Workforce & Customer Experience Group. “With this latest innovation that leverages NICE Enlighten AI out-of-the-box predictive behavioral models, companies can now proactively identify unresolved customer issues and act on them to provide extraordinary service and retain high-value customers.”

Mr. Cooper continued, “As part of a holistic Voice of the Customer program, Enlighten AI Feedback identifies CX blind spots and enables organizational agility to close the loop. With that, it delivers what customers want and expect: informed conversations that are frictionless, hyper-personalized – and help resolve their problems quickly and easily.”

NICE Satmetrix Voice of the Customer powers enterprises to combine and analyze millions of customer interactions, solicited feedback, and operational data to uncover blind spots, increase customer satisfaction, and improve agent performance. The world’s leading Voice of the Customer solution for organizations that rely on the strategic value of the contact center, NICE Satmetrix Voice of the Customer enables companies of all sizes across the globe to act on feedback and transform the customer experience at scale. A holistic solution unified with CXone and the NICE portfolio, NICE Satmetrix Voice of the Customer delivers superior analytics to operationalize feedback on the frontline and across the comprehensive customer journey.

About NICE

customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, are using NICE solutions. www.nice.com.

Corporate Media Contact

Christopher Irwin-Dudek, +1 201-561-4442, chris.irwin-dudek@nice.com, ET

Investors

Marty Cohen, +1 551 256 5354, ir@nice.com, ET

Omri Arens, +972 3 763 0127, ir@nice.com, CET

Forward-Looking Statements

This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Cooper, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the “Company”). In some cases, such forward-looking statements can be identified by terms such as “believe,” “expect,” “seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,” “plan,” “estimate,” or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of changes in economic and business conditions, including as a result of the COVID-19 pandemic; competition; successful execution of the Company’s growth strategy; success and growth of the Company’s cloud Software-as-a-Service business; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; the Company’s dependency on third-party cloud computing platform providers, hosting facilities and service partners; cyber security attacks or other security breaches against the Company; he effect of newly enacted or modified laws, regulation or standards on the Company and our products and various other factors and uncertainties discussed in our filings with the U.S. Securities and Exchange Commission (the “SEC”). For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the SEC, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.

EX-99.5 6 a995.htm EX-99.5 Document

Exhibit 99.5

Philadelphia Selects NICE Inform Elite for New 911 Center to Ensure

Highest Levels of Service to Public and First Responders

The new 911 center will use NICE’s next-generation 911-ready technology to streamline auditing of 911

calls for quality assurance and to eliminate manual processes involved in incident reconstruction

Hoboken, N.J., June 17, 2021 – NICE (Nasdaq: NICE) today announced that the City of Philadelphia, the sixth largest city in the U.S., has selected NICE Inform Elite to enhance emergency communications for its new 911 center slated to open in 2022. NICE’s next-generation 911-ready technology will enable the center to improve operational performance by streamlining auditing of 911 calls for quality assurance and by eliminating manual processes involved in reconstructing incidents. The implementation of NICE Inform Elite is part of a larger, multi-year initiative by the City to upgrade its 911 infrastructure and technology to enhance emergency communications and better serve the citizens of Philadelphia. The newly-renovated Philadelphia Public Safety Building will consolidate 911 communications for the Philadelphia Police Department and Philadelphia Fire Department under one roof.

Operating the busiest public safety answering point (PSAP) in Pennsylvania, the City of Philadelphia’s primary Police Communications PSAP currently receives about 3 million 911 calls annually, one-third of all 911 calls statewide. The ability to accurately record these communications and reconstruct incidents is essential to daily police and fire operations. Communications recording and incident reconstruction are vital to quality assurance and improvement (QA/QI), training, investigations, court cases and citizen FOIA requests. NICE Inform Elite eliminates time-consuming manual processes involved in reconstructing incidents and auditing calls for quality assurance purposes.

“We need to reconstruct incidents for about a third of the 911 calls we take, for evidence and court cases,” said Kelly N. Collins, IT Director 911 Administration and 911 Coordinator, Office of Deputy CIO for Public Safety, Office of Innovation & Technology, City of Philadelphia. “Additionally, the state of Pennsylvania requires that we audit at least 2% of our calls for Quality Assurance, along with any catastrophic incidents. Today we have to go to different systems to pull this incident data together. We want our 911 centers to have the latest technology available to streamline operations. We’re looking forward to using NICE Inform Elite to automate our incident reconstructions and QA so we can save time and improve the quality of our interactions with first responders and the public.”

Since the City is currently laying the foundation for next-generation 911, it was also looking for a solution that was next-generation capable. “We are very focused on making sure that all of our public safety systems are next-gen ready,” Collins added. “We are now well positioned for next-generation 911 with NICE Inform Elite.”

“NICE is pleased to support our long-time customer, the City of Philadelphia, in this initiative to upgrade and enhance the City’s emergency communications infrastructure to better serve the citizens of Philadelphia,” said Chris Wooten, Executive Vice President, NICE. “In addition to being NENA i3-compliant and next-gen ready, NICE Inform Elite addresses many of the practical challenges PSAPs face every day around automating manual processes and freeing up supervisors so they can focus more time on improving PSAP performance, and coaching and mentoring telecommunicators to increase the speed and quality of service to citizens.”

About NICE Inform Elite

NICE Inform Elite is the latest generation of NICE Inform which is used by over 3000 public safety agencies worldwide. NICE Inform Elite empowers 911 centers to improve PSAP performance by better understanding what’s happening, how and why, with real-time metrics for data-driven decision making, fast comprehensive incident reconstruction, streamlined quality assurance, and more. Through its integration with Computer Aided Dispatch (CAD) systems, NICE Inform Elite makes incident reconstruction incredibly easy. Managers simply enter a CAD incident ID/report number into Inform and all multimedia related to that incident (emergency calls, radio, screens and SMS texts) are instantly retrieved and merged onto a timeline, along with CAD event data showing when the call was answered, when units were dispatched, and when they arrived on scene. 911 centers can also automate and better focus their QA efforts by using CAD or 911 system data to pre-select specific types of calls to review, based on their incident priority/type, call duration, or other criteria. As a NENA i3-compliant solution, NICE Inform Elite is also integrated, certified, and field-proven to work with leading NG911 call handling systems.

For more information on NICE Inform Elite:

•Click here to visit the NICE website.

•Email PSInfo@NICE.com.

About the City of Philadelphia

With a population of 1.6 million, the City of Philadelphia is the largest city in the Commonwealth of Pennsylvania and the sixth largest city in the United States. Handling over three million calls annually, the Philadelphia Police Department 911 center is the primary Public Safety Answering Point for the City of Philadelphia. The Philadelphia Police Department is the nation's fourth largest police department, serving over 1.6 million residents. The City’s secondary PSAP is operated by the Philadelphia Fire Department. The Philadelphia FD is the largest fire department in Pennsylvania, with one of the busiest EMS divisions in the country. More info at http://www.phillypolice.com and https://beta.phila.gov/departments/philadelphia-fire-department/.

About NICE Public Safety

With over 3,000 customers and 30 years’ experience, NICE delivers end-to-end digital transformation, improved collaboration, efficiency and cost-savings to all types of public safety and criminal justice agencies, from emergency communications centers and police departments to prosecutors and courts. Our Evidencentral platform (which includes NICE Inform, NICE Investigate and NICE Justice) features an ecosystem of integrated

technologies that bring data together to improve incident response, accelerate investigations, streamline evidence sharing and disclosure, and keep communities and citizens safer.

About NICE

Corporate Media Contact

Christopher Irwin-Dudek, +1 201 561 4442, chris.irwin-dudek@nice.com, ET

Investors

Marty Cohen, +1 551 256 5354, ir@nice.com, ET

Omri Arens, +972 3 763 0127, ir@nice.com, CET

Forward-Looking Statements

This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Wooten, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the “Company”). In some cases, such forward-looking statements can be identified by terms such as “believe,” “expect,” “seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,” “plan,” “estimate,” or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of changes in economic and business conditions, including as a result of the COVID-19 pandemic; competition; successful execution of the Company’s growth strategy; success and growth of the Company’s cloud Software-as-a-Service business; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; the Company’s dependency on third-party cloud computing platform providers, hosting facilities and service partners;, cyber security attacks or other security breaches against the Company; the effect of newly enacted or modified laws, regulation or standards on the Company and our products and various other factors and uncertainties discussed in our filings with the U.S. Securities and Exchange Commission (the “SEC”). For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the SEC, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.

EX-99.6 7 a996.htm EX-99.6 Document

Exhibit 99.6

NICE Actimize SURVEIL-X Named “Best Regulatory Alert Management Solution” in 2021 Europe RegTech Insight Awards

The NICE SURVEIL-X cloud-based surveillance solution was recognized for its strengths in managing regulatory alerts and its ability to analyze and correlate data

Hoboken, NJ, June 21, 2021 – NICE Actimize (Nasdaq: NICE) was named the category winner for “Best Regulatory Alert Management Solution” in A-Team Group's 2021 Europe RegTech Insight Awards marking its fourth consecutive yearly win across this awards competition. Following its shortlisting by a panel of judges, NICE Actimize and its SURVEIL-X Holistic Conduct Surveillance solutions suite, and the recently announced NICE NTR-X Communication Recording and Compliance Assurance solution, were the recipients of the most online votes in the category derived from reader/online nominations from within the RegTech Insight community and verified by A-Team Group editors and its RegTech advisory board.

The NICE SURVEIL-X Holistic Conduct Surveillance platform analyzes and correlates all trade related data, and provides comprehensive surveillance coverage for all regulatory needs. Additionally, the platform breaks down barriers between data silos enabling deeper analysis and true risk detection. SURVEIL-X also can connect to, ingest and analyze data from many real-time data sources, including all forms of communications.

Joining NICE SURVEIL-X and expanding on its capabilities is the recently launched NTR-X communication recording solution which offers built-in compliance assurance capabilities to help firms reduce compliance risk and improve responsiveness to regulators by automating the complete lifecycle management of data. NTR-X automates recording checks and provisioning of users (moves, adds and changes); transcription (offered as a cloud-based service); bulk call extraction; system management and administration; compliance assurance reporting; tracking and managing legal holds; and the requirement to provide evidence of compliance to regulators.

Chris Wooten, Executive Vice President, NICE, stated, “As we continue to innovate with expanded cloud delivery, automated compliance assurance and further automation throughout the complete lifecycle management of data, NICE will continue to work closely with our customers to optimize operations and lower costs while meeting the demands of the changing regulatory landscape.”

Continued Wooten, “By voting for our capabilities, the industry has demonstrated confidence in our ability to support a wide range of regulatory demands with the industry’s most complete end-to-end compliance capabilities from capture and archive functionality through to our true holistic, cloud-native markets surveillance portfolio. We thank the readers of A-Team Group’s RegTech Insight, along with our customers, for their support.”

“We are delighted that our cross-platform readership of more than 20,000 senior technology officers and data specialists selected NICE’s SURVEIL-X Holistic Surveillance solution suite as the Best Regulatory Alert Management solution within a competitive field. Once again, we congratulate NICE on its prestigious RegTech Insight Award win," said Angela Wilbraham, CEO of A-Team Group, which manages the RegTech Insight Awards competition.

With this year's competition, the 2021 RegTech Insight Awards acknowledged leading technologies and vendors in an expanded range of regulatory technology categories. The RegTech Awards evaluation criteria for shortlisting considered the depth of involvement in capital markets, relevance of a solution or service to a selected award category, and the potential interest of a solution or service to the publications' RegTech community.

To learn more about NICE SURVEIL-X and its complete holistic compliance platform, please click here.

For more information on NTR-X, NICE’s next-generation communication recording and compliance assurance, please click here.

About NICE Actimize

NICE Actimize is the largest and broadest provider of financial crime, risk and compliance solutions for regional and global financial institutions, as well as government regulators. Consistently ranked as number one in the space, NICE Actimize experts apply innovative technology to protect institutions and safeguard consumers’ and investors’ assets by identifying financial crime, preventing fraud and providing regulatory compliance. The company provides real-time, cross-channel fraud prevention, anti-money laundering detection, and trading surveillance solutions that address such concerns as payment fraud, cybercrime, sanctions monitoring, market abuse, customer due diligence and insider trading. Find us at www.niceactimize.com, @NICE_Actimize or Nasdaq: NICE.

About NICE

Corporate Media Contact:

Cindy Morgan-Olson, +1-646-408-5896, cindy.morgan-olson@niceactimize.com, ET

Investors:

Marty Cohen, +1 551 256 5354, ir@nice.com, ET

Omri Arens, +972 3 763 0127, ir@nice.com, CET

Forward-Looking Statements

This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Wooten, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the “Company”). In some cases, such forward-looking statements can be identified by terms such as “believe,” “expect,” “seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,” “plan,” “estimate,” or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of changes in economic and business conditions, including as a result of the COVID-19 pandemic; competition; successful execution of the Company’s growth strategy; success and growth of the Company’s cloud Software-as-a-Service business; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; the Company’s dependency on third-party cloud computing platform providers, hosting facilities and service partners;, cyber security attacks or other security breaches against the Company; the effect of newly enacted or modified laws, regulation or standards on the Company and our products and various other factors and uncertainties discussed in our filings with the U.S. Securities and Exchange Commission (the “SEC”). For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the SEC, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.

EX-99.7 8 a997.htm EX-99.7 Document

Exhibit 99.7

NICE Receives Best Compliance and Reporting Markets Choice Award 2021

for its NTR-X Cloud-Ready Financial Communications Suite

NICE’s NTR-X financial communication compliance suite captures all modalities of regulated employee communications, including traditional, unified and mobile, and speeds future migration

Hoboken, N.J., June 23, 2021 – NICE (NASDAQ: NICE), a leading provider of communication compliance solutions, has been chosen the Best Compliance and Reporting solutions provider in Markets Media Group’s 2021 Markets Choice Awards competition. The award honors the NICE NTR-X financial communication compliance suite, which captures all modalities of regulated employee communications – traditional, unified and mobile – in a single cloud-ready platform.

The 2021 Markets Choice Awards recognized the “best of the best” in capital markets trading and technology spanning the whole market ecosystem from buy-side trading desks to sell-side banks, from global exchange groups to emerging fintechs, from incumbent technology providers to the entrepreneurs who seek to disrupt the status quo.

“As our markets continue to navigate uncertainty, we recognize and celebrate the best companies, platforms, products and people with our Markets Choice awards,” said Terry Flanagan, Managing Editor, Markets Media Group. “In a highly competitive field of submissions, we congratulate NICE for its innovations in cloud-based technology to achieve a best of breed trade recording and assurance offering that reduces regulatory risk and simplifies management of global recording requirements.”

Offering a consolidated, centralized approach to managing recording estates and footprints, NICE’s NTR-X can be deployed globally while still enabling firms to adhere to local capture and storage requirements. Offering financial services firms the benefit of a central vantage point into all global regulated users and communications, NICE’s NTR-X helps reduce regulatory risk, removing maintenance hurdles and reducing the need for costly, dedicated, local IT resources.

NTR-X also provides a seamless upgrade path for current NICE Trading Recording (NTR) customers and a proven cloud-ready platform that speeds future migration.

“NICE thanks the Markets Choice awards for its appreciation of our advancements in trading floor recording and compliance assurance. As the environments in which financial services firms operate present greater risk, NICE’s passion for innovation has led us to create a one-of-a-kind compliance recording and assurance solution,” said Chris Wooten, Executive Vice President, NICE. “Already selected by multiple top 10 global financial institutions, NTR-X was chosen for its higher performance, lower total cost of ownership and its ability to centralize management of their global recording requirements.”

To learn more about NICE NTR-X, please click on the website here.

To view our award video in the Markets Choice Award presentation, please click here.

About Markets Media

Markets Media Group was founded in 2007 to be the pre-eminent provider of news and information about trading and technology in capital markets. The coverage remit spans equities, fixed income, and FX, and covers buy-side investment managers, sell-side broker-dealers, exchanges, trading platforms, technology providers, and regulators. The company went all-digital in 2014. In 2016, Markets Media Group acquired Traders Magazine, the longstanding platform focused on institutional equities trading and market structure. In 2018, MMG acquired GlobalTrading, a Hong Kong-based platform and the official media partner of the FIX Trading Community. MMG held its inaugural Women in Finance Asia awards event in 2019 and plans an expanded event in 2020. In 2019, MMG acquired Best Execution World Limited (BEW), the London-based publisher of Best Execution and The DESK. The BEW acquisition expanded Markets Media Group’s growing global footprint with a top-shelf editorial platform in Europe, called Markets Media Europe.

About NICE

Corporate Media Contact

Cindy Morgan-Olson, +1 646 408 5896, Cindy.morgan-olson@niceactimize.com, ET

Investors

Marty Cohen, +1 551 256 5354, ir@nice.com, ET

Omri Arens, +972 3 763 0127, ir@nice.com, CET

Forward-Looking Statements

This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Wooten, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the “Company”). In some cases, such forward-looking statements can be identified by terms such as “believe,” “expect,” “seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,” “plan,” “estimate,” or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of changes in economic and business conditions, including as a result of the COVID-19 pandemic; competition; successful execution of the Company’s growth strategy; success and growth of the Company’s cloud Software-as-a-Service business; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; the Company’s dependency on third-party cloud computing platform providers, hosting facilities and service partners;, cyber security attacks or other security breaches against the Company; the effect of newly enacted or modified laws, regulation or standards on the Company and our products and various other factors and uncertainties discussed in our filings with the U.S. Securities and Exchange Commission (the “SEC”). For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the SEC, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.

EX-99.8 9 a998.htm EX-99.8 Document

Exhibit 99.8

NICE Actimize Wins FTF Innovation Award for Best Financial Crime Surveillance Technology and its SURVEIL-X Holistic Conduct Risk Surveillance Solution

NICE Actimize’s SURVEIL-X Holistic Conduct Risk Surveillance Suite enables

accurate detection and thorough investigation of market abuse, conduct risk, and inappropriate sales practices

Hoboken, NJ, June 28, 2021 – For the fourth consecutive year, NICE Actimize, a NICE (Nasdaq: NICE) business, was named a category winner in Financial Technologies Forum / FTF News 2020 Technology Innovation Awards, this year achieving the Best Financial Crime Surveillance Technology accolade, an inaugural award category for the publication. The final award winners for this year’s competition were determined by votes cast online by FTF News’ readers and industry participants.

This year’s award for Financial Crime Surveillance Technology honors “advances in surveillance that help firms protect themselves from danger and reputational damage,” noting that internal and external financial crimes against financial institutions are on the rise and firms are fighting this battle on many fronts.

Supporting this win in surveillance excellence is NICE Actimize’s SURVEIL-X Holistic Conduct Surveillance Suite which offers unparalleled risk coverage and enables accurate detection and rapid, thorough investigation of market abuse, inappropriate sales practices, conduct risk and otherwise undetectable compliance risks to insulate firms from fines and reputational damage which align its win to the FTF Innovation Award’s criteria.

"Protecting financial services firms from reputational damage, NICE Actimize’s SURVEIL-X Holistic Conduct Surveillance offers advanced capabilities to help firms manage conduct risk and enforce cultures of accountability. With concerns around the remote workforce, especially regulated employees, managing conduct risk has never been more challenging or critical,” said Chris Wooten, EVP, NICE. “We thank the readers of FTF News for their continuing confidence in our financial crime risk solutions and surveillance platforms.”

“As we celebrate the tenth anniversary of the FTF Awards and the 15th Anniversary of FTF, it has proven to be one of the most competitive to date. Not only did we get more than 220 nominations, but we also had a staggering number of votes from the industry — 20,000+,” said Maureen Lowe, Founder and President, FTF and FTF News. “Congratulations to those firms, such as NICE Actimize, that demonstrated leadership and innovation in the highly competitive surveillance field during a very challenging period in our industry where fraud and financial crime is at an all-time high. All of our winners should be proud of their accomplishments, and we honor their dedication and service to our industry.”

NICE Actimize’s SURVEIL-X Holistic Conduct Surveillance solution provides 360-degree visibility into misconduct and where it’s occurring – across teams, departments, and/or divisions within the financial services organization. Using SURVEIL-X Conduct’s enterprise-wide dashboards, senior level analysts and business executives instantly know where the greatest risks lie, whether or not current controls are working, and where more resources need to be allocated. SURVEIL-X Conduct incorporates best-in-class case management and workflow automation to streamline investigations and ensure potential misconduct is consistently investigated.

For more information on NICE Actimize’s SURVEIL-X Conduct Surveillance, please click here.

About Financial Technologies Forum

Financial Technologies Forum, LLC (FTF) is the place to learn from, market to and interact with the people and companies that are driving the post-trade processing industry. FTF is committed to being a timely and reliable source for thought-leading opinions and insights, valuable news and effective training for everyone in post-execution operations. For vendors to this industry, the forum provides an efficient, cost-effective platform from which to generate top-of-mind awareness among their target markets via content marketing, sponsorships, webinars, advertising and much more.

About NICE Actimize

NICE Actimize is the largest and broadest provider of financial crime, risk and compliance solutions for regional and global financial institutions, as well as government regulators. Consistently ranked as number one in the space, NICE Actimize experts apply innovative technology to protect institutions and safeguard consumers’ and investors’ assets by identifying financial crime, preventing fraud and providing regulatory compliance. The company provides real-time, cross-channel fraud prevention, anti-money laundering detection, and trading surveillance solutions that address such concerns as payment fraud, cybercrime, sanctions monitoring, market abuse, customer due diligence and insider trading. Find us at www.niceactimize.com, @NICE_Actimize or Nasdaq: NICE.

About NICE

Corporate Media Contact:

Cindy Morgan-Olson, +1-646-408-5896, cindy.morgan-olson@niceactimize.com, ET

Investors:

Marty Cohen, +1 551 256 5354, ir@nice.com, ET

Omri Arens, +972 3 763 0127, ir@nice.com, CET

Forward-Looking Statements

This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Wooten, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the “Company”). In some cases, such forward-looking statements can be identified by terms such as “believe,” “expect,” “seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,” “plan,” “estimate,” or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of changes in economic and business conditions, including as a result of the COVID-19 pandemic; competition; successful execution of the Company’s growth strategy; success and growth of the Company’s cloud Software-as-a-Service business; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; the Company’s dependency on third-party cloud computing platform providers, hosting facilities and service partners;, cyber security attacks or other security breaches against the Company; the effect of newly enacted or modified laws, regulation or standards on the Company and our products and various other factors and uncertainties discussed in our filings with the U.S. Securities and Exchange Commission (the “SEC”). For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the SEC, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.

EX-99.9 10 a999.htm EX-99.9 Document

Exhibit 99.9

BMO Global Asset Management (EMEA) Deploys NICE Cloud Compliance Recording for Microsoft Teams to Support Remote Workforce and Full Agility

NICE’s certified cloud solution helps BMO GAM accelerate the adoption of Microsoft Teams for its

remote workforce while contributing to regulatory compliance and reducing overhead costs

Hoboken, N.J., June 29, 2021 – NICE (NASDAQ: NICE), a leading provider of communication compliance solutions, today announced that BMO Global Asset Management (BMO GAM), the global investment manager owned by BMO Financial Group, has deployed NICE’s certified Cloud Compliance Recording solution for Microsoft Teams across its business in Europe, the Middle East and Africa (EMEA) to meet certain regulatory requirements around recording omnichannel communications for regulated employees now working from home.

“As we transitioned to Microsoft Teams to support our remote workforce, we needed to implement a compliance recording solution quickly,” said Scott Wilson, Director, Infrastructure & Operations at BMO Global Asset Management. “NICE’s fully managed, cloud-based, software-as-a-service offering for Teams compliance recording enabled us to accelerate our adoption of Microsoft Teams. We were also able to free our staff from time-consuming activities like handling security patches, upgrades and other platform management tasks, which are now fully managed by NICE.”

Chris Wooten, Executive Vice President, NICE, said, “Leading financial services firms like BMO GAM are embracing remote and hybrid work environments and collaborative communication technologies like Microsoft Teams. NICE is helping to accelerate their digital transformation and ensure faster time-to-value, by providing complete recording coverage and contributing to compliance with different regulations worldwide. For firms with a cloud-first strategy, our SaaS recording solution delivers a low maintenance, touch-free experience, along with other powerful advantages of the cloud, including zero footprint and unprecedented scalability, reliability and security.”

NICE’s Certified Compliance Recording for Microsoft Teams

Offered as an on-premise or fully managed cloud solution, NICE’s all-in-one compliance recording and assurance platform is used by most of the world’s leading banks and investment firms to record and retain trade-related conversations from unified communications platforms, turrets, desk phones, and mobile phones. It is the first compliance recording solution to be certified under the Microsoft Teams certification program. Offering complete recording coverage for all Microsoft Teams communications, including voice, video, chat and screen sharing, the solution leverages the Microsoft Azure secure cloud for application hosting, and compliant capture and archiving of regulated employee communications.

Learn More

To learn more about NICE Compliance Recording for Microsoft Teams:

•Click here to visit NICE’s Microsoft Teams Recording Resource Center.

•Email fmc@nice.com for more information.

About BMO Global Asset Management

BMO Global Asset Management is a global investment manager with offices in more than 25 cities in 14 countries, delivering service excellence to clients across five continents. Our four major investment centres in Toronto, Chicago, London and Hong Kong are complemented by a network of world-class specialist managers strategically located across the globe: BMO Real Estate Partners, LGM Investments and Pyrford International Ltd. BMO Global Asset Management is a signatory of the United Nations-supported Principles for Responsible Investment initiative (UNPRI).

BMO Global Asset Management is a part of BMO Financial Group, a highly diversified financial services provider based in North America with total assets of CDN $950 billion as of 30 April 2021.

About NICE

Corporate Media Contact

Cindy Morgan-Olson +646-408-5896 cindy.morgan-olson@niceactimize.com, ET

Investors

Marty Cohen, +1 551 256 5354, ir@nice.com, ET

Omri Arens, +972 3 763 0127, ir@nice.com, CET

Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of NICE's marks, please see: www.nice.com/nice-trademarks.

Forward-Looking Statements

actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of changes in economic and business conditions, including as a result of the COVID-19 pandemic; competition; successful execution of the Company’s growth strategy; success and growth of the Company’s cloud Software-as-a-Service business; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; the Company’s dependency on third-party cloud computing platform providers, hosting facilities and service partners;, cyber security attacks or other security breaches against the Company; the effect of newly enacted or modified laws, regulation or standards on the Company and our products and various other factors and uncertainties discussed in our filings with the U.S. Securities and Exchange Commission (the “SEC”). For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the SEC, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.

EX-99.10 11 a9910.htm EX-99.10 Document

Exhibit 99.10

NICE Sets the Standard for Responsible Design and Deployment of AI-Powered Robots by Unveiling its Robo-Ethical Framework

A first in the robotics industry, NICE's five guiding ethical principles demonstrate commitment to ensuring responsible robot-human dynamics in the workplace

Hoboken, N.J., June 30, 2021 – NICE (Nasdaq: NICE) today unveiled a Robo Ethical Framework promoting responsibility and transparency in the design, creation and deployment of AI-powered robots. NICE’s ethical guidelines set the standard for designing, building and deploying robots, and form the basis for solid and ethically sound robot and human collaboration. Comprising a set of five guiding principles, NICE's Robo-Ethical Framework underlies every interaction with process robots – from planning to implementation - and drives ethically sound human-robot partnerships in the workplace. The launch of this framework reiterates the company's dedication to these standards and invites industry wide adoption. For more information, please click here.

Sarah Burnett, partner at Emergence Partners said, “NICE RPA scored well in our Ethics in Technology Assessment (ETA) framework. It is commendable to see NICE taking a strong stand by establishing a Robo-Ethical framework. The upsurge in adoption of AI necessitates commitment to doing what is ethical, and respectful to customers. NICE’s move in this direction is admirable and I advise other organizations to follow suit.”

The rapid acceleration of AI has driven the proliferation of robots in various roles across both home-based work and business environments. With their integration, robots are being granted more access to business and customer data. Yet ethical standards that provide guidance around the development and application of robots and AI have been lacking. There has been much discourse around the topic in the robotics industry but steps to formalize guidelines on an industry level have yet to be taken.

By introducing the industry's first set of standards to self-govern the creation of responsible AI-driven robotics, NICE commits to ensuring transparent design, development and implementation of process automations as is already inherent to its RPA platform. Deeply rooted in its product capabilities, NICE’s ethical framework is shared with every customer along with their robotic license. While the ultimate determination of what is beneficial to humanity is subjective and contextually rooted, NICE aims to keep the importance of ensuring a positive impact in RPA top of mind in the industry. The five guiding principles that are intended to ensure good ethical standards, underlying the robot-human relationship in the workplace include the following:

•Robots must be designed for a positive impact: Robots must be built to contribute to the growth and well-being of the human workforce. With consideration to societal, economic, and environmental impacts, every project that involves robots should have at least one positive rationale clearly defined.

•Bias-free robotics: Personal attributes such as color, religion, sex, gender, age and other protected status are eliminated when creating robots so their behavior is employee agnostic. Training algorithms are evaluated and tested periodically to ensure they are bias-free.

•Robots must safeguard individuals: Careful consideration is given to decide whether and how to delegate decisions to robots. The algorithms, processes, and decisions embedded within robots must be transparent, with the ability to explain conclusions with unambiguous rationale. Accordingly, humans must be able to audit a robot’s processes and decisions and have the ability to intervene and redress the system to prevent potential offenses.

•Robots must be driven by trusted data sources: Robots must be designed to act based upon verified data from trusted sources. Data sources used for training algorithms should be maintained with the ability to reference the original source.

•Robots must be designed with holistic governance and control: Humans must have complete information about a system’s capabilities and limitations. Robotics platforms must be designed to protect against abuse of power and illegal access by limiting, proactively monitoring, and authenticating any access to the platform and every type of edit action in the system.

Barry Cooper, President, NICE Workforce & Customer Experience Group, said, "We are at an exciting time in history where with the support of AI-driven smart robots, the human workforce can deliver brand-differentiating, next-gen CX. NICE is proud to take the lead in ensuring the use of robots for the betterment of humankind, articulating the ethical principles that act as guidelines for the development of our own AI-driven innovations and, through this framework, across the RPA field. Our industry’s first robo-ethical framework reflects our commitment to this effort, and we urge industry leaders to join us."

About NICE

Corporate Media Contact

Christopher Irwin-Dudek, 201-561-4442, chris.irwin-dudek@nice.com, ET

Investors

Marty Cohen, +1 551 256 5354, ir@nice.com, ET

Omri Arens, +972 3 763 0127, ir@nice.com, CET

Forward-Looking Statements

This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Cooper, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the “Company”). In some cases, such forward-looking statements can be identified by terms such as “believe,” “expect,” “seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,” “plan,” “estimate,” or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of changes in economic and business conditions, including as a result of the COVID-19 pandemic; competition; successful execution of the Company’s growth strategy; success and growth of the Company’s cloud Software-as-a-Service business; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; the Company’s dependency on third-party cloud computing platform providers, hosting facilities and service partners;, cyber security attacks or other security breaches against the Company; the effect of newly enacted or modified laws, regulation or standards on the Company and our products and various other factors and uncertainties discussed in our filings with the U.S. Securities and Exchange Commission (the “SEC”). For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the SEC, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.