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Restructuring and Other Charges, Net
 12 Months Ended
Sep. 30, 2019
Restructuring and Related Activities [Abstract]  
Restructuring and Other Charges, net
The components of restructuring and other charges, net are as follows (dollars in thousands):
 
Year Ended September 30,
 
2019
 
2018
 
2017
Personnel
$
19,371

 
$
31,520

 
$
12,553

Facilities
3,931

 
3,888

 
6,348

Total restructuring charges
23,302

 
35,408

 
18,901

Other charges
57,163

 
21,618

 
41,022

Total restructuring and other charges, net
$
80,465

 
$
57,026

 
$
59,923


The following table sets forth accrual activity relating to restructuring reserves for fiscal years 2019, 2018 and 2017 (dollars in thousands):
 
Personnel
 
Facilities
 
Total
Balance at September 30, 2016
$
2,599

 
$
9,875

 
$
12,474

Restructuring charges, net
12,553

 
6,348

 
18,901

Non-cash adjustment
—

 
(1,374
)
 
(1,374
)
Cash payments
(13,678
)
 
(6,580
)
 
(20,258
)
Balance at September 30, 2017
1,474

 
8,269

 
9,743

Restructuring charges, net
31,520

 
3,888

 
35,408

Non-cash adjustment
—

 
(998
)
 
(998
)
Cash payments
(22,438
)
 
(4,658
)
 
(27,096
)
Balance at September 30, 2018
10,556

 
6,501

 
17,057

Restructuring charges, net
19,371

 
3,931

 
23,302

Non-cash adjustment
—

 
(102
)
 
(102
)
Cash payments
(25,971
)
 
(6,681
)
 
(32,652
)
Balance at September 30, 2019
$
3,956

 
$
3,649

 
$
7,605


Restructuring and other charges, net by segment are as follows (dollars in thousands):
 
Personnel
 
Facilities
 
Total Restructuring
 
Other Charges
 
Total
Fiscal Year 2019
 

 
 

 
 
 
 

 
 

Healthcare
$
4,679

 
$
191

 
$
4,870

 
$
—

 
$
4,870

Enterprise
5,037

 
933

 
5,970

 
—

 
5,970

Automotive
5,159

 
1,706

 
6,865

 
44,453

 
51,318

Other
1,457

 
337

 
1,794

 
3,306

 
5,100

Corporate
3,039

 
764

 
3,803

 
9,404

 
13,207

Total fiscal year 2019
$
19,371

 
$
3,931

 
$
23,302

 
$
57,163

 
$
80,465

 
 
 
 
 
 
 
 
 
 
Fiscal Year 2018
 

 
 

 
 
 
 

 
 

Healthcare
$
11,563

 
$
25

 
$
11,588

 
$
—

 
$
11,588

Enterprise
4,217

 
2,243

 
6,460

 
—

 
6,460

Automotive
4,160

 
20

 
4,180

 
—

 
4,180

Other
1,473

 
647

 
2,120

 
7,103

 
9,223

Corporate
10,107

 
953

 
11,060

 
14,515

 
25,575

Total fiscal year 2018
$
31,520

 
$
3,888

 
$
35,408

 
$
21,618

 
$
57,026

 
 
 
 
 
 
 
 
 
 
Fiscal Year 2017
 

 
 

 
 
 
 

 
 

Healthcare
$
4,283

 
$
870

 
$
5,153

 
$
8,758

 
$
13,911

Enterprise
2,141

 
3,480

 
5,621

 
—

 
5,621

Automotive
1,838

 
—

 
1,838

 
—

 
1,838

Other
2,954

 
(15
)
 
2,939

 
10,773

 
13,712

Corporate
1,337

 
2,013

 
3,350

 
21,491

 
24,841

Total fiscal year 2017
$
12,553

 
$
6,348

 
$
18,901

 
$
41,022

 
$
59,923

Fiscal Year 2019
For fiscal year 2019, we recorded restructuring charges of $23.3 million, which included $19.4 million related to the termination of approximately 391 employees and $3.9 million charge related to closing certain excess facilities. These actions were part of our strategic initiatives focused on investment rationalization, process optimization and cost reduction. We expect the remaining outstanding severance of $4.0 million to be substantially paid during the first quarter of fiscal year 2020, and the remaining of $3.6 million for the facilities to be made through fiscal year 2027, in accordance with the terms of the applicable leases.
Additionally, for the year ended September 30, 2019, we recorded $8.8 million of professional services fees related to our corporate transformational efforts, $45.6 million costs related to the separation of our Imaging business and the stand-up of our Automotive business, and $3.3 million accelerated depreciation related to our Mobile Operator Services, offset in part by a $0.5 million cash receipt from insurance claims related to the 2017 Malware Incident.
Fiscal Year 2018
For fiscal year 2018, we recorded restructuring charges of $35.4 million, which included $31.5 million related to the termination of approximately 1,318 employees and $3.9 million charge related to closing certain excess facilities, including adjustment to sublease assumptions associated with these facilities. These actions were part of our strategic initiatives focused on investment rationalization, process optimization and cost reduction.
Additionally, during fiscal year 2018, we recorded $5.7 million for costs related to the transition agreement of our former CEO, $4.8 million professional services fees related to assessment and establishment of our corporate transformational efforts, $4.0 million related to our remediation and restoration effort after the 2017 Malware Incident, and fixed asset impairment charges of $7.1 million for SRS and Devices, as more fully described in Note 6.
Fiscal Year 2017
For fiscal year 2017, we recorded restructuring charges of $18.9 million, which included $12.6 million related to the termination of approximately 792 terminated employees and $6.3 million charge related to closing certain excess facilities, including adjustment
to sublease assumptions associated with these facilities. These actions were part of our initiatives to reduce costs and optimize processes.
Additionally, during fiscal year 2017, we recorded $8.1 million for costs related to the transition agreement of our former CEO, $18.1 million of professional services fees and $4.0 million of fixed asset and inventory write-down as a result of the 2017 Malware Incident, and an impairment charge of $10.8 million related to an internally developed software.