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Segment and Geographic Information and Significant Customers
 9 Months Ended
Jun. 30, 2019
Segment Reporting [Abstract]  
Segment and Geographic Information and Significant Customers Segment and Geographic Information
Our Chief Operating Decision Maker ("CODM") regularly reviews segment revenues and segment profits for performance evaluation and resources allocation. Segment revenues include certain acquisition-related adjustments for revenues that would otherwise have been recognized without the acquisition. Segment profits reflect controllable costs directly related to each segment and the allocation of certain corporate expenses such as, corporate sales and marketing expenses and research and development project costs that benefit multiple segments. Certain items such as stock-based compensation, amortization of intangible assets, acquisition-related costs, net, restructuring and other charges, net, other expenses, net and certain unallocated corporate expenses are excluded from segment profits, which allow for more meaningful comparisons to the financial results of the historical operations for performance evaluation and resources allocation by our CODM.
•
The Healthcare segment is primarily engaged in providing clinical speech and clinical language understanding solutions that improve the clinical documentation process, from capturing the complete patient record to improving clinical documentation and quality measures for reimbursement.
•
The Enterprise segment is primarily engaged in using speech, natural language understanding, and artificial intelligence to provide automated customer solutions and services for voice, mobile, web and messaging channels.
•
The Automotive segment is primarily engaged in providing automotive manufacturers and their suppliers branded and personalized virtual assistants and connected car services built on our voice recognition and natural language understanding
technologies. As more fully disclosed in Note 4, on November 19, 2018, we announced our intent to spin off our Automotive business into an independent publicly-traded company through a pro rata distribution to our common stock holders. Completion of the proposed spin-off is subject to certain conditions, including final approval by our Board of Directors. We expect to complete the spin-off by the beginning of fiscal year 2020.
•
The Other segment includes our SRS business and our Devices business. Our SRS business provides value-added services to mobile operators in India and Brazil ("Mobile Operator Services") and voicemail transcription services to mobile operators in the rest of the world ("Voicemail-to-Text"). Our Devices business provides speech recognition solutions and predictive text technologies to handset devices. Our Devices revenue has been declining due to the ongoing consolidation of our handset manufacturer customer base and continued erosion of our penetration of the remaining market. During the fourth quarter of fiscal 2018, in connection with our comprehensive portfolio and business review efforts, we commenced a wind-down of our Devices and Mobile Operator Services businesses. In May 2019, we completed the sale of our Mobile Operator Services business in Brazil, and July 2019, we completed the sale of our Mobile Operator Services business in India. The sale prices and any gain or loss was immaterial.
As more fully described in Note 4, effective the first quarter of fiscal year 2019, the results of our Imaging segment, previously a reportable segment, have been included within discontinued operations due to the completion of the sale of Imaging on February 1, 2019. As a result, effective the first quarter of fiscal year 2019, we changed our corporate overhead allocation methodology to re-allocate the stranded costs related to our Imaging business to the remaining operating segments included within continuing operations. Our segment presentation for the three and nine months ended June 30, 2018 has been restated to reflect the re-allocation of stranded costs. For the three months ended June 30, 2019 and 2018, $1.9 million and $2.1 million of stranded costs have been included within total segment profits and re-allocated to Healthcare, Enterprise, Automotive, and Other; for the nine months ended June 30, 2019 and 2018, $3.7 million and $5.9 million of stranded costs have been included within total segment profits and re-allocated to Healthcare, Enterprise, Automotive, and Other.
We do not track our assets by segment. Consequently, it is not practical to show assets or depreciation by segment. The following table presents segment results along with a reconciliation of segment profit to Income (loss) before income taxes (dollars in thousands): 
 
Three Months Ended
 
Nine Months Ended
 
June 30,
 
June 30,
 
2019
 
2018
 
2019
 
2018
Segment revenues:
(ASC 606)
 
(ASC 605)
 
(ASC 606)
 
(ASC 605)
Healthcare
$
228,384

 
$
236,194

 
$
704,911

 
$
742,969

Enterprise
137,888

 
119,596

 
383,217

 
352,862

Automotive
72,982

 
73,754

 
222,406

 
204,202

Other
11,790

 
22,241

 
46,885

 
74,328

Total segment revenues
451,044

 
451,785

 
1,357,419

 
1,374,361

Less: acquisition-related revenues adjustments
(1,847
)
 
(2,336
)
 
(4,985
)
 
(11,495
)
Total revenues
449,197

 
449,449

 
1,352,434

 
1,362,866

Segment profit:
 
 
 
 
 
 
 
Healthcare
79,978

 
76,504

 
247,036

 
238,966

Enterprise
40,820

 
32,513

 
109,015

 
95,078

Automotive
30,662

 
27,963

 
76,627

 
79,708

Other
4,378

 
2,967

 
15,819

 
12,298

Total segment profit
155,838

 
139,947

 
448,497

 
426,050

Corporate expenses and other, net
(36,904
)
 
(41,135
)
 
(104,963
)
 
(148,214
)
Acquisition-related revenues
(1,849
)
 
(2,336
)
 
(4,985
)
 
(11,495
)
Stock-based compensation
(35,932
)
 
(33,499
)
 
(100,143
)
 
(101,466
)
Amortization of intangible assets
(25,391
)
 
(32,028
)
 
(78,126
)
 
(95,838
)
Acquisition-related costs, net
(1,154
)
 
(4,916
)
 
(6,223
)
 
(12,837
)
Restructuring and other charges, net
(16,118
)
 
(5,342
)
 
(60,668
)
 
(27,792
)
Impairment of goodwill
—

 
—

 
—

 
(137,907
)
Other expenses, net
(21,445
)
 
(31,852
)
 
(79,366
)
 
(98,314
)
Income (loss) before income taxes
$
17,045

 
$
(11,161
)
 
$
14,023

 
$
(207,813
)

No country outside of the United States provided greater than 10% of our total revenues. Revenues, classified by the major geographic areas in which our customers are located, were as follows (dollars in thousands): 
 
Three Months Ended
 
Nine Months Ended
 
June 30,
 
June 30,
 
2019
 
2018
 
2019
 
2018
 
(ASC 606)
 
(ASC 605)
 
(ASC 606)
 
(ASC 605)
United States
$
337,411

 
$
333,809

 
$
1,019,945

 
$
1,014,295

International
111,786

 
115,640

 
332,489

 
348,571

Total revenues
$
449,197

 
$
449,449

 
$
1,352,434

 
$
1,362,866