Restructuring and Other Charges, net

Restructuring and other charges, net include restructuring expenses together with other charges that are unusual in nature, are the result of unplanned events, or arise outside of the ordinary course of our business. The following table sets forth accrual activities relating to restructuring reserves for the six months ended March 31, 2019 (dollars in thousands):



	Personnel			Facilities			Total
Balance at September 30, 2018	$	9,690		$	6,503		$	16,193
Restructuring charges, net	18,428			2,151			20,579
Non-cash adjustment	—			504			504
Cash payments	(18,042		)	(4,643		)	(22,685		)
Balance at March 31, 2019	$	10,076		$	4,515		$	14,591

While restructuring and other charges, net are excluded from our calculation of segment profit, the table below presents the restructuring and other charges, net associated with each segment (dollars in thousands):



	Three Months Ended March 31,
	2019													2018
	Personnel			Facilities			Total Restructuring			Other Charges		Total		Personnel		Facilities		Total Restructuring		Other Charges		Total
Healthcare	$	2,971		$	14		$	2,985		$	—	$	2,985	$	788	$	—	$	788	$	—	$	788
Enterprise	2,700			—			2,700			—		2,700		265		7		272		—		272
Automotive	3,593			(381		)	3,212			8,399		11,611		849		—		849		—		849
Other	(116		)	—			(116		)	561		445		1,095		558		1,653		—		1,653
Corporate	797			612			1,409			2,319		3,728		707		798		1,505		3,814		5,319
Total	$	9,945		$	245		$	10,190		$	11,279	$	21,469	$	3,704	$	1,363	$	5,067	$	3,814	$	8,881



	Six Months Ended March 31,
	2019										2018
	Personnel		Facilities		Total Restructuring		Other Charges		Total		Personnel		Facilities		Total Restructuring		Other Charges		Total
Healthcare	$	4,450	$	141	$	4,591	$	—	$	4,591	$	3,301	$	25	$	3,326	$	—	$	3,326
Enterprise	5,251		13		5,264		—		5,264		527		2,367		2,894		—		2,894
Automotive	5,863		1,675		7,538		12,513		20,051		1,000		—		1,000		—		1,000
Other	914		—		914		3,067		3,981		1,344		569		1,913		—		1,913
Corporate	1,950		322		2,272		8,391		10,663		1,192		58		1,250		12,067		13,317
Total	$	18,428	$	2,151	$	20,579	$	23,971	$	44,550	$	7,364	$	3,019	$	10,383	$	12,067	$	22,450

Fiscal Year 2019

For the six months ended March 31, 2019, we recorded restructuring charges of $20.6 million, which included $18.4 million related to the termination of approximately 360 employees and $2.2 million related to certain excess facilities. Of these amounts, $10.2 million was recorded for the three months ended March 31, 2019, which included $9.9 million related to employee termination and $0.2 million related to certain excess facilities. These actions were part of our strategic initiatives focused on investment rationalization, process optimization and cost reduction. We expect the remaining outstanding severance of $10.1 million to be substantially paid during fiscal year 2019, and the remaining balance of $4.5 million related to excess facilities to be paid through fiscal year 2027, in accordance with the terms of the applicable leases.

Additionally, for the six months ended March 31, 2019, we recorded $8.7 million of professional services fees related to our corporate transformational efforts, $12.5 million costs related to the separation and stand-up of our Imaging and Automotive businesses, and $3.1 million accelerated depreciation related to our Mobile Operator Services, offset in part by a $0.3 million cash receipt from insurance claims related to the malware incident that occurred in the third quarter of fiscal year 2017 (the "2017 Malware Incident"). Of these amounts, we recorded $1.5 million of professional services fees related to our corporate transformational efforts, $8.3 million costs related to the separation and stand-up of our Imaging and Automotive businesses, $0.6 million accelerated depreciation related to our Mobile Operator Services, and $0.8 million related to the 2017 Malware Incident for the three months ended March 31, 2019.

Fiscal Year 2018

For the six months ended March 31, 2018, we recorded restructuring charges of $10.4 million, which included $7.4 million related to the termination of approximately 160 employees and $3.0 million related to certain excess facilities. Of these amount, $5.1 million was recorded for the three months ended March 31, 2018, which included $3.7 million related to employee termination and $1.4 million related to certain excess facilities. These actions were part of our initiatives to reduce costs and optimize processes.

Additionally, for the six months ended March 31, 2018, we recorded $5.7 million related to the transition agreement of our former CEO, and $7.2 million related to our remediation and restoration efforts after the 2017 Malware Incident. Of these amounts, $2.3 million related to the CEO transition and $1.5 million related to the 2017 Malware Incident were recorded for the three months ended March 31, 2018.