XML 150 R96.htm IDEA: XBRL DOCUMENT v3.20.1
Trade and other receivables - Net (impairment losses) reversals (Details) - Trade and other receivables - EUR (€)
€ in Millions
12 Months Ended
Dec. 31, 2019
Dec. 31, 2018
Net (impairment losses) reversals of trade and other receivables    
New or increased provisions € (620) € (498)
Credit losses (45) (37)
Reversals 233 120
Impairment loss on financial assets € (432) € (415)