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Mortgage Servicing Rights (Details) - USD ($)
$ in Thousands
1 Months Ended 3 Months Ended 12 Months Ended
May 31, 2020
Mar. 31, 2020
Mar. 31, 2019
Dec. 31, 2019
Changes in the fair value of MSRs        
Balance at beginning of year   $ 41,470 $ 64,728 $ 64,728
Additions from servicing retained loan sales   1,689   2,491
Other       22
Changes in fair value   (18,831)   (25,771)
Fair value of MSRs at end of period   24,328   41,470
Total loans serviced   4,696,971   4,931,849
Mortgage Servicing Rights Sensitivity Analysis        
Change in fair value of mortgage servicing rights   (18,831) (6,488)  
Gain (loss) on sale of mortgage servicing rights   521 865  
Loss on mortgage servicing rights, net   (18,310) (5,623)  
Servicing income, net        
Contractual servicing fees   3,049 4,189  
Late and ancillary fees   39 55  
Subservicing and other costs   (581) (1,275)  
Servicing fees, net   2,507 $ 2,969  
Government        
Changes in the fair value of MSRs        
Total loans serviced   155,821   105,442
Conventional        
Changes in the fair value of MSRs        
Total loans serviced   $ 4,541,150   4,826,407
Mortgage servicing rights        
Changes in the fair value of MSRs        
Amount pledged as collateral as part of the MSR Financing       0
Pledged collateral as a percent of total fair value   95.00%    
Mortgage Servicing Rights Sensitivity Analysis        
Fair value of MSRs   $ 24,328   41,470
Prepayment Speed, Decrease in fair value from 10% adverse change   (1,951)   (1,850)
Prepayment Speed, Decrease in fair value from 20% adverse change   (3,709)   (3,631)
Prepayment Speed, Decrease in fair value from 30% adverse change   (5,305)   (5,325)
Discount Rate, Decrease in fair value from 10% adverse change   (649)   (1,330)
Discount Rate, Decrease in fair value from 20% adverse change   (1,266)   (2,579)
Discount Rate, Decrease in fair value from 30% adverse change   (1,853)   $ (3,753)
Mortgage servicing rights | Freddie Mac        
Changes in the fair value of MSRs        
Amount pledged as collateral as part of the MSR Financing   $ 4,500,000    
Mortgage servicing rights | Conventional        
Changes in the fair value of MSRs        
Proceeds from the sale of mortgage servicing rights $ 20,100      
Percentage of proceeds from sale of mortgage servicing rights received upon sale. 74.00%      
Percentage of proceeds from sale of mortgage servicing rights received upon transfer of servicing 6.00%      
Percentage of proceeds from sale of mortgage servicing rights received upon transfer of all trailing documents 20.00%